Message from the President
Welcome to the Summer edition of The Retailer.
So far 2024 is the busiest year since we established Retail NI over 20 years ago, with more events, meeting Ministers and ensuring your voice is heard at all levels of Government. In the first 100 hundred days of the newly restored Assembly and Executive, we have successfully lobbied to protect the Small Business Rates Relief Scheme, restored the Back in Business Rates scheme (which gives new start businesses fifty percent rates relief for their first two years of trading) and the Rural ATM Rates Relief scheme.
We have also secured a commitment from the Justice Minister to ensure that assault of retail staff will become a specific offence for the first time and are working with the PSNI and Policing Board to ensure more effective action on Retail Crime.
Our annual Trade NI reception at the House of Commons was the biggest ever and we were delighted to once again hosted by the Tánaiste in Dublin.
Retail NI is only getting started in its lobbying and we have a lot more to do to ensure you get a fair deal on rates, energy bills, planning, Windsor Framework and addressing the shoplifting epidemic.
Voting is now well underway in our High Street Street Hero Awards and we encourage you to get your customers voting for your business. Vote Independent! The Winners Event will be held at Belfast City Hall on Wednesday 21st August at 6.30pm
As ever, we are all about empowering our members and supporting you and your business. If you have any problems give us a call.
Peter McBride (President)
CONTACT DETAILS
GET READY TO VOTE FOR YOUR HIGH STREET HERO
The Northern Ireland public is being encouraged to vote for their favourite local independent retailer and high street in the High Street Hero Awards which have been launched for 2024 at Parliament Buildings by Finance Minister Caoimhe Archibald MLA.
Voting for High Street Heroes 2024 will run from 1st July 2024 to 31st July 2024. It is the perfect opportunity to recognise those independent retailers who are going above and beyond to serve the community and ensure that the local high street is still a thriving place to shop and socialise.
Whether your High Street Hero is your favourite butcher, baker, or barista, they will all be celebrated in this showcase of the brilliant work of independent retailers.
Votes can be cast across 13 different categories with shoppers and customers asked to name their favourite convenience store, deli, butcher, off licence, among others. Voting will open on 1st July 2024 and run for the whole month.
A record 12,000 votes were cast last year to determine who was crowned Northern Ireland’s retail elite last year. The Co Antrim town of Ballymoney was named High Street of The Year for 2023 in a tight race with Belfast’s Shankill Road and Newtownards.
Go to www.retailni.com/highstreet-heroes to find out more
Launching the awards for 2024, Paddy Doody, Vice Chair Retail NI, said:
“Independent retail is the lifeblood of communities right across Northern Ireland and our annual High Street Heroes NI campaign represents the biggest celebration of our thriving local retail sector. Our awards are different - they are a public vote, with no judges and it is local consumers deciding who wins”
“We’re gearing up for another huge showcase event and a massive celebration of the individual businesses who are the beating heart of our many villages, towns and cities”
“The awards are open to local retailers right across Northern
Ireland – Portaferry to Pomeroy, Newry to Newtownabbey and Strabane to Scarva and will identify those local independent retailers who are taking a lead. Whether it’s a local butcher that’s a cut above the rest or fashion retailer with exceptional style, it’s time to vote for your favourite now.”
Speaking at the Launch of the Awards, Finance Minister Caoimhe Archibald MLA said:
“Independent retailers play a crucial role in their communities, supporting jobs and boosting the local economy and keeping high streets in their towns, village and cities vibrant. I congratulate Retail NI on this excellent initiative to promote traders who are the heart of
their communities and I encourage members of the public to nominate and vote for their local high street heroes.”
The hugely successful High Street Hero NI awards is a joint initiative powered by Retail NI and supported National Lottery operator Allwyn, SSE Airtricity and Roam Local NI.
Allwyn’s Chief Executive Officer, Andria Vidler, said: “We’re delighted to be supporting High Street Heroes NI – highlighting, recognising and celebrating the huge contribution that independent retailers make to local high streets across Northern Ireland. Independent retail is, quite simply, the lifeblood of our local communities. And our 40,000+ retail partners who sell The National Lottery in their stores make a vital difference in helping raise an average of £4 million every day for National Lottery-funded projects”
“So, it means a great deal to me and everyone at Allwyn to be able to acknowledge all the hard work, passion and perseverance shown by every store. We wish every retailer the very best of luck and look forward to celebrating both the winners and nominees.”
Andrew Greer, General Manager of SSE Airtricity Northern Ireland said:
“For us at SSE Airtricity, supporting local communities is cornerstone to our mission. Retail NI’s annual High Street Hero awards set a benchmark of excellence, celebrating the businesses and individuals who go above and beyond to serve their communities. We are delighted to be involved in this initiative”
“With over 300,000 domestic and business customers across Northern Ireland, our commitment to supporting local is important. Recently, SSE Airtricity launched a €5million all-island Generation Green Community Fund with the aim of delivering meaningful community benefits. We encourage everyone to get nominating and look forward to showcasing the best that Northern Ireland has to offer on the high street.”
Andrew Bartlett, Founder of Roam Local NI said:
“Roam Local NI is delighted to support the High Street Heroes campaign for 2024. Celebrating local business is what we are all about, as showcasing the finest in independent retail means that everyone can avail of the best that Northern Ireland has to offer, the local high streets are kept thriving with footfall and people can make the most of the unique offerings and best deals on their doorstep.”
The 13 High Street Hero Award categories are:
• Best Butcher
• Best Coffee Shop
• Best Convenience Store
• Best Deli/Bakery
• Best Fashion Retailer
• Best Forecourt
• Best Generalist Retailer
• Best Healthcare Retailer
• High Street of the Year
• Best Homeware Retailer
• Best Off Licence
• Best independent Retailer Employee
• Overall Independent Retailer
TRADE NI SETS OUT POLICY PRIORITIES FOR NEXT UK GOVERNMENT
Trade NI, the alliance of Northern Ireland’s three largest trade bodies, Retail NI, Manufacturing NI and Hospitality Ulster has launched the ‘Northern Ireland Building for Success’ Report in Westminster. The report sets out key Northern Ireland policy priorities for the next UK Government.
The reception, sponsored by DWF, Titanic Quarter and Ulster University and hosted by North Antrim MP Ian Paisley, was attended by over 200 guests including the deputy First Minister Emma Little-Pengelly MLA, Junior Minister Aisling Reilly MLA, the Secretary of State for Northern Ireland Chris HeatonHarris MP, government ministers, senior shadow cabinet ministers, ambassadors, and Northern Irish business leaders.
Representatives from Trade NI, deputy First Minister Emma LittlePengelly MLA, Junior Minister Aisling Reilly MLA, and Ian Paisley MP also attended a Speaker’s House reception with Sir Lindsay Hoyle MP. The delegation was also hosted by the Irish Embassy at an evening reception.
‘Northern Ireland Building for Success’, produced by accountancy and business advisory consultancy BDO NI on behalf of Trade NI, identifies key strengths and areas of potential within the Northern Irish economy.
Some of the main recommendations include:
• Apprenticeship levy refunded to those who pay it
• Creating a Northern Ireland High Street Renewal Fund
• Veterinary Agreement negotiated with the EU to ease pressures with the Irish Sea Border and a ‘Trusted Destination’ for Northern Ireland
• A lower rate of VAT for hospitality, leisure, and tourism
• Introduction of a reciprocal UK/EU five year working visa that allows the best talent to flow between both regions and overcomes labour mobility challenges.
• Appoint UK and EU special envoys for economic affairs, similar to the US.
To read the full report, visit: https://tradeni.org/northernireland-building-for-success/
In a joint statement, the Chief Executives of Trade NI, Glyn Roberts (Retail NI), Colin Neill (Hospitality Ulster) and Stephen Kelly (Manufacturing NI) said:
“A year on from our last Westminster reception, we also have political stability and a restored Executive which
means we now have ministers and elected representatives to help us build on the success of these sectors and revitalise our local economy.”
“Our event has been about reminding key political influencers and business leaders of the economic priorities needed for Northern Ireland and why Northern Ireland is a great place to locate or start a business. It has been so encouraging to see so many people from across the globe attend this event. It’s evidence that there is interest in Northern Ireland and a sense of
optimism about our shared future”.
Julie Galbraith, Executive Partner, DWF Law, added:
“We are pleased to be supporting Trade NI again this year as they advocate for these vital industries at this high level. At DWF, we are proud to be involved in encouraging key decision makers to harness the opportunities in front of them for investment and economic prosperity in Northern Ireland”.
James Eyre, Chief Executive, Titanic Quarter, said:
“A prosperous private sector is essential to ensure a strong future for Northern Ireland. Titanic Quarter continues to play its part with £640m of investment to date, £180m of construction on site and an ambition to have delivered £2bn investment by 2035. Titanic Quarter is already home to 100 local and multi-national companies and supports 12,200 direct, indirect and induced jobs for the city. We are backing Trade NI as they demonstrate why our private sector needs continued support from Westminster”.
Professor Cathy Gormley-Heenan, Provost, Ulster University, also said:
“Ulster University is pleased to be supporting Trade NI, a great example of effective collaboration and leadership, and who are doing excellent work in championing local businesses in Northern Ireland. There is so much good that we can build upon in Northern Ireland, and we’re delighted to be here today to play a part in influencing key decision and policy makers to recognise this special place, in line with our strategy of People, Place and Partnership”.
Glyn Roberts, CEO Retail NI, Junior Minister Aisling Reilly MLA, Speaker of the House of Commons Sir Lindsay Hoyle MP, deputy First Minister Emma Little Pengelly MLA, Colin Neill, CEO Hospitality Ulster, Stephen Kelly, CEO, Manufacturing NI
Lord Mayor Alderman Margaret Tinsley, deputy First Minister Emma Little-Pengelly & Carla Lockhart MP
Mickey Brady MP Junior Minister Aisling Reilly, Francie Molloy MP
Jonathan Crawford, Wiliam Donnelly & Ben Nesbitt
PSNI
Safeguarding Your Business During Public Events
At any large gathering there is the potential for a minority of people to use the event as an excuse to cause trouble. Occasionally, peaceful protests can escalate into violent and dangerous situations. Businesses may face increased risks during periods of public protests and social unrest, which can threaten employees, disrupt operations, and damage property.
Read the advice below to help you better protect your employees and your business during public events.
PRIORITISE EMPLOYEE PROTECTION
On the days leading up to the event, or when civil unrest, volatile demonstrations and public disorder are likely, ensure all staff are fully briefed. Share your concerns with your staff, emphasise the importance of situational awareness, and provide guidance to ensure employee and customer safety.
• Urge employees to avoid city centres and areas where protests may occur. Promote
virtual meetings where possible, to avoid travel to these areas.
• Anticipate travel disruptions, check local government, news websites and social media for official information regarding road and rail closures.
• Consider allowing casual dress for those having to attend work. Discourage staff from wearing clothing bearing your company name or logo, particularly if your business is associated with industry sectors targeted by demonstrators, such as finance or ecommerce.
• Ensure all employees are familiar with the companies emergency, security, evacuation and invacuation procedures.
• Ask employees to update their contact information, so they can be easily reached.
• Your business premises should have a strong, visible management presence, who should identify themselves to the police in the event of any trespassing or criminal behaviour.
• All staff should be vigilant and report any suspicious activity to security or the police.
PROTECT YOUR BUSINESS PREMISES
The vast majority of events, demonstrations and protests are peaceful and without incident. Property in areas with unrest faces the threat of damage, looting and arson. The following steps can help protect your business premises.
• During large events where disorder is not anticipated, if you have decided to remain open, minimise the number of entry/exit points. This limits the number of people that are able to enter, and staff/security can make the decision to close the doors in the event that tensions rise.
• Some events will attract a criminal element, intent on causing civil unrest, in order to be able to steal from retail premises. Wherever possible remove valuable or desirable items from window displays.
• Some events will attract a criminal element, intent on causing civil unrest, in order to be able to steal from retail premises. Wherever possible remove valuable or desirable items from window displays.
• Review existing Business Continuity and/or Incident Management Plans and update them as necessary prior to events. If you do not have a plan in place, consider developing one. There are resources online from open source public websites, to professional consulting firms.
• Follow social media accounts of local police, government and reliable media outlets to ensure you and your business has the most up-to-date information available.
• Test fire and burglar alarm systems, and review notification procedures with alarm companies.
• If you have security staff, brief them on the possibility of disruptions and plan their response, where possible they should be highly visible.
• Consider conducting site specific assessment for buildings that are likely to be exposed to protest activity, and means for reducing risks that arise.
• Ensure that the outside areas are free of debris, dustbins, tools etc. Removing these types of items, reduces the opportunity that those wishing to cause disorder have to use them as weapons or missiles. Remove combustible items that protestors may try to set light to.
• Assess windows, doors and other points of entry; provide additional protection such as boarding up if necessary.
• Check your staff are first aid trained and that all first aid kits, are fully stocked if the need should arise to use them. Ensure staff radios are working and there are sufficient batteries.
• Ensure your CCTV is operational, can provide the highest resolution possible and that you have staff trained to download or send to police where required.
• Inform security, if your building has scaffolding erected, or in close proximity.
PROTESTS IMPACTING YOUR BUSINESS
If a protest impacts your area, please consider the following:
• The effect or impact protests are having on your business or organisation (considerations –footfall, loss of business).
• In the event of a protester
incursion, do not close the business, as this denies police the opportunity to arrest for Aggravated Trespass (Outdoors Only) as the protesters are no longer impeding business activity (because none it taking place), thereby removing the key evidential component for the offence. Police will also consider the offences Breach of the Peace and Disorderly Behaviour subject to the behaviours of protesters.
• Estimated costs, either financially or otherwise of this impact (considerations – financial impact compared with a typical business day, environmental e.g. refuse collection, traffic congestion).
• The effect or impact on your staff, customers and other stakeholders (considerations – work/life balance, staff travel, reliance on transport links, delivery issues).
FURTHER INFORMATION
If you would like more information or guidance about preventing crime and staying safe a work, employers and employees can email businesscrime@psni.police. uk.
National Business Crime Centre (NBCC) Guidance
Hate crime and large scale protests can directly impact employees and businesses across the country. The National Business Crime Centre (NBCC) have compiled a range of open source advice and guidance on safety and security for businesses including terrorism awareness training, a guide to personal security and advice on personal safety at work. This includes:
The free ACT e-Learning counter terrorism awareness course is available for employers and employees to complete. It is an e-learning course about the best practices to help counter terrorism and increase security awareness.
The Blue Book: A Guide to Personal Security | ProtectUK aims to provide a suite of advice options when implementing a personal security plan. This booklet will also signpost to other valuable sources of information and guidance.
Resources | ProtectUK - ProtectUK provides business and the public with counter terrorism support and guidance to effectively protect and prepare.
Interview with a Retailer
LINZI ROONEY
Linzi Rooney founded, Born and Bred as a leading gifting brand that exists to showcase the best of Irish talent.
Born and Bred are a family of loyal and talented people who place the needs of our customers at the core of what we do because this is what they are known for. They are as likely to tell you the label of your knickers is poking out as they are are to give you advice on the best candle scent for your friends new house.
Linzi spends most days on the phone or on her laptop but her real passion is product development. She loves nothing more than being in top floor studio. She can be very messy and has a habit of leaving half drunk cups of coffee around her desk with apple cores and banana skins. She is a mum to two girls, one wants to be a ballerina while the other wants to be a dragon. When she isn’t in Born and Bred she is thinking about Born and Bred…or drinking Prosecco.
Who in the business world do you admire the most?
Chupi Sweetman
What do you do when you are not working?
Our home is full with 4 kids and 2 dogs so when I do get peace on my own I love going to a yoga class or swimming.
What is the biggest misconception people have about you?
I couldn’t tell ya - probably need to ask my staff. I would like to say that people think I look 21 when really I’m pushing 40 but I would be totally making that up!
Who are your biggest role models in life?
My Dad. He’s super creative, very talented, takes
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LEADERSHIP & SALES PROGRAMMES
Very insightful training and just the right length of time each week. The content was engaging and interesting. Anyone that invests in this training will not be disappointed.”
Peter Stewart Pricing Manager, Tobermore Leadership Mindset Participant
FIND OUT MORE OR BOOK YOUR FREE TASTER SESSION:
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MUSGRAVE NORTHERN
IRELAND NAMED JAM CARD PARTNER OF THE YEAR
SuperValu and Centra stores across NI become JAM Card friendly
Musgrave NI, which operates the SuperValu and Centra brands, has been named JAM Card Partner of the Year by NOW Group, at a ceremony in Belfast City Hall to celebrate the graduation of 200 NOW Group participants. Musgrave has been rolling out JAM Card training across its stores in Northern Ireland to make the shopping experience more inclusive and accessible for all.
Developed in 2012 by multiaward-winning social enterprise, NOW Group, the JAM Card is a discreet way for those with learning difficulties, autism, or any communication barrier to ask for ‘Just A Minute’ of patience in any social situation in a non-verbal way.
Shoppers who are JAM Card holders, can simply show their physical card or app, and store staff will be able to assist in ensuring the customer receives the support they need in store.
Caroline Rowan, Head of Retail Operations at Musgrave, said: “We are committed to providing an open, inclusive, and accessible shopping experience for all our customers. The JAM Card initiative has improved accessibility for customers, and ensures our colleagues are all equipped to provide great customer service to everyone.
“We are thrilled to have been named JAM Card Partner of the
Head of Retail Operations for SuperValu and Centra and Nicola Tipping, JAM Card Business Development Manager outside Centra Foxes Glen in Dunmurry
Year. More than 80 of our stores have already pledged their support by completing training and we are working with the NOW Group as we continue to get more on board.”
Nicola Tipping, JAM Card Business Development Manager, said: “We have 165,000 JAM Card and app users and support more than 2,500 organisations participating in training to become JAM Card friendly.
“We are delighted to recognise Musgrave as our JAM Card Partner of the Year. The addition of SuperValu and Centra stores across Northern Ireland is fantastic and will help to make
a significant step towards improving inclusivity and accessibility across the retail sector.”
Last year the retail and wholesale group also launched a Skills to Employment Programme (STEP) with NOW Group, committing to employ 25 people across its estate over the next five years.
All JAM card friendly SuperValu and Centra stores are featured on the JAM app and on the SuperValu and Centra websites via store locators.
www.supervalu.co.uk
www.centra.co.uk
Exciting times lie ahead with the rollout of brand new National Lottery permanent point of sale, terminal software, terminals and improved network capabilities for all National Lottery retailers.
The huge rollout will drive operational efficiencies for you and improved accessibility and excitement for your customers.
Further detail to follow. More information also available now on the Retailer Hub via the QR code
Caroline Rowan,
ALL-ISLAND FOCUS KEY TO BOOSTING ECONOMIC
PROSPERITY FOR
NI
Trade NI has said that greater economic cooperation across the island of Ireland is key to prosperity in Northern Ireland.
Collaboration, investment in shared infrastructure, and joint economic initiatives, have already proved that a more integrated approach is not only good for interisland trade and commerce but strengthens the island of Ireland proposition internationally.
The three major trade bodies that make up the Trade NI alliance took that message to an audience of business leaders and investors assembled at Iveagh House, hosted by the Tánaiste Micheál Martin yesterday in Dublin.
The event with the Tánaiste builds on a series of significant events in Westminster in May and a week-long mission to Washington DC in March earlier this year.
Commenting on the report, Tánaiste, Minister for Foreign Affairs and Minister for Defence Micheál Martin TD said:
“This report is an important contribution to understanding the potential of the Northern Ireland economy, and the impressive progress since the Good Friday Agreement.”
“This success is itself testament to the adaptability
and resilience of the business community, which has overcome numerous obstacles to shape Northern Ireland into the attractive destination it is today as a destination for business and investment.”
“I welcome the spotlight on the important and growing trade across the island. North South cooperation can catalyse business opportunities and play an important role in building a more connected, sustainable and prosperous island.”
Speaking at the event, Junior Minister Aisling Reilly said:
“Today’s event highlights the importance of our economic links with the rest of this island and beyond.
“As an Executive, we are committed to growing our economy, improving our public services and making our society a more equal and prosperous place for everyone.
“In order to achieve that goal we know that growing all-island trade will be critical to economic growth and sustainability. And we recognise the importance of collaboration, working together to build strong economic ties and taking advantage of our unique trading position with access
to markets in Britain and the EU.”
Speaking jointly, the leadership of Trade NI, Stephen Kelly, Manufacturing NI, Glyn Roberts, Retail NI and Colin Neill, Hospitality Ulster said:
“We only have to look at recent cross border business statistics, tourism numbers and trade to see how important all-island activity is to us in Northern Ireland and the potential it holds.”
“There is recognition on both sides of the border on the benefits of the all-island proposition and our access to both the EU single market and the UK internal market which makes us strategically well placed.”
“The Irish Government has played a significant role in supporting the northern economy, most recently through investing in key physical and economic infrastructure such as the A5, Narrow Water Bridge and the new teaching block planned for Ulster University in Derry through its Shared Island funding. Its work in helping restore the NI Executive means that we can now place our collective energy and efforts
in securing investment, capitalising on the all-island economy and reminding people that we are one of the most economically exciting places in the world to start and develop a business.”
“It is important also that we take this opportunity to express our gratitude to the Irish Government and the Tánaiste and look to the future work we can do together.”
Julie Galbraith, Executive Partner, DWF Law, said:
“The event with the Tánaiste this evening marks our ongoing support for the Trade NI alliance after backing its latest engagements at Westminster and the Irish Embassy in London.”
“This is an important time to engage with the Irish Government as investment
and economic prosperity remains a key focus for us all in Northern Ireland, particularly since the return of the NI Executive earlier this year.”
“We welcome the work that the Tánaiste and his colleagues in government have committed to already, and encourage future investment and collaboration across all sectors to ensure that our part of the island of island remains competitive and open to greater opportunity.”
Professor Cathy GormleyHeenan, Provost, Ulster University, said:
“Ulster University is pleased to support Trade NI as it continues to press its message in several major cities in the US, GB and the island of Ireland. It is doing excellent work in championing local businesses in Northern Ireland
and understands the potential of the all-island economy for the future prosperity of our region.”
“This is an important event with the Tánaiste whom we have welcomed on a number of occasions to the University – it is vital that we continue to build on that solid relationship and aim for further collaboration.”
James Eyre, Chief Executive, Titanic Quarter, said:
“This Trade NI event in Dublin, engaging with the Tánaiste and his colleagues, continues to build key working relationships contributing to positive outcomes for Northern Ireland and the all-island economy. Titanic Quarter continues to work with all stakeholders delivering economic and social growth for the future for everyone.”
Big Reds raise big funds for SPAR and EUROSPAR NI charity partners
Generous visitors to the Balmoral Show who headed straight for the SPAR NI marquee and picked up an iconic Big Red Stetson have raised an incredible £24,254.19.
The total will be donated to SPAR and EUROSPAR NI’s charity partners Marie Curie and Cancer Fund for Children, from which both organisations had volunteers on-site at the Show keeping up with the Big Red demand.
Bronagh Luke from SPAR NI commented; “Once again, visitors to the Balmoral Show flocked in their thousands to pick up a Big Red in exchange for a donation to our fantastic charity partners. It’s difficult to go to Balmoral Show and not see a sea of red Stetsons with the SPAR logo emblazoned on the front, which is why it was important for us to make that demand meaningful and fundraise for Marie Curie and Cancer Fund for Children.”
It was the 13th year SPAR NI returned to Balmoral Show as a Platinum sponsor, highlighting their important links to the farming and agribusiness communities across Northern Ireland through their commitment to local sourcing.
Over 75% of the fresh food available across all SPAR, EUROSPAR and ViVO branded stores in Northern Ireland is sourced locally, which show-goers got a taste of thanks to the generous sampling of the
www.retailni.com
retailer’s fresh own-brands at the SPAR Marquee.
Bronagh continued; “Over 120,000 visitors came to Balmoral Show over the four days this year, and we welcomed a majority of them to our marquee to sample our award-winning own-brand dishes, while also enjoying some food theatre by chef Carl Johannesson who cooked up our premium fresh meats for showgoers giving plenty of meal inspiration for tonight’s tea. We are so proud of our local links and will always be committed to the local food and farming industries across the island of Ireland, ensuring our stores and retailers have the freshest, local produce at value prices for our shoppers.”
Volunteers from Marie Curie at the SPAR NI marquee at Balmoral Show here over £24,000 was raised for both Marie Curie and Cancer Fund for Children.
Cancer Fund for Children volunteers helped fundraise at the Balmoral Show with SPAR NI and the famous Big Red Stetsons.
As an established brand Coca-Cola recognise the need to continuously evolve, to connect with consumers and offer experiences through new innovations, activations and campaigns.
This summer sees, CocaCola deliver an extended ‘Summer of Music’ programme, with a real magic mix of festival partnerships; new artist collaborations and content; merchandise; competitions and much more.
Harnessing the unique power of music to unite,
Coca-Cola’s ‘Summer of Music’ program is designed to bring incredible music experiences within reach, sparking opportunities for Gen Z to connect, bond, and feel a sense of community with a shared passion of music at the heart. The program promises to deliver incredible summer of music experiences both on and offline, to connect music fans with their fandoms, friends, favourite artists – and festivals.
Building on our success from previous years Coca-Cola continued to ‘hero zero’ maintaining Coca-Cola Zero Sugar as the #1 zero sugar soft drink in Ireland, followed by Diet Coke with Coca-Cola Zero Sugar Zero Caffeine gaining popularity*.
Coca-Cola also continued its commitment to sustainability and recognises the urgency consumers expect when it comes to the environment. Through World Without Waste, it continues to eliminate the need for 5,000 tonnes of new or unnecessary plastic on an annual basis.
In 2023, the Coca-Cola portfolio moved to a 100% recycled bottle significantly reducing the need for new or virgin plastic. Together with the introduction of the Deposit Return Scheme in Ireland, we are one step closer to creating a true circular economy for plastic.
Coca-Cola was the first beverage provider to launch KeelClip, an innovative cardboard packaging solution for 4, 6 and 8 multipack cans and Q’Flex, a cardboard solution for larger multipack cans. In addition, CocaCola continues to lightweight our products annually, reducing the amount of plastic used throughout the Coca-Cola portfolio.
Source: Nielsen GTC MAT April Value Share. For more information, visit ie.coca-colahellenic.com or Coca-Cola.ie
Staff can help turn succession into success as employee ownership gathers momentum in NI
The concept of employee ownership (EO) was top of the agenda at a series of events where business owners gathered to learn about the model as a succession solution.
Organised by DLD Fund alongside the Chartered Accountants Ulster Society, the Ownership Succession events in Newry, Cookstown and Belfast sought to highlight EO as a concept that Northern Ireland business owners should be considering as part of their future planning.
Guest speakers were leaders of businesses who have successfully made this transition, including Relinea, White Ink Architects and S&W Wholesale. Glen Dott from Scottish Enterprise and Andrew Harrison from Co-ownership Solutions also spoke about the benefits that the EO model offers.
Minister for the Economy
Conor Murphy attended the Belfast event and shared his views on the concept of employee ownership.
Minister Murphy said: “The ‘People Powered Growth Report’, which underpins today’s event, makes for inspiring reading. It highlights the contribution of the employee ownership model to driving productivity, to creating more good jobs, and to investing in the skills of their workforce; all key objectives of my plan for the north’s economy.
will support local workers and companies to better understand all options open to them.”
“My department is currently working to align its activities with my economic objectives. As part of this, we have set up a Social Enterprise Group made up of practitioners. This provides a forum to highlight ways in which we can build social enterprise, including models of employee ownership. To inform that work, my department is commissioning research on employee ownership. At the moment, across the north, the number of employee ownership businesses is small. But I am hopeful that, by working with the social enterprise sector, building the evidence base, and engaging at events such as this – we
Event organiser Aidan O’Neill, DLD Fund said: “As someone who is passionate about the strength of retaining local business ownership and protecting the future of familyowned companies, I wanted to bring together people who are knowledgeable and experienced in EO to let the business community here learn more about it and consider if it might work for them.
“I appreciate that EO isn’t an option that would suit every business. However, there are so many companies that should be considering it as a viable solution, particularly within the manufacturing sector. Otherwise, we run a real risk that within the next decade, we will see some incredible, locally-owned businesses being sold to global owners,” Aidan O’Neill said.
Minister for the Economy, Conor Murphy MLA & Anthony McVeigh, Deputy CEO and Chief Financial Officer Savage & Whitten
REINVIGORATING RETAIL
Unlocking Growth Through Strategic Design
As a member of Retail Northern Ireland, TapCreative is passionate about empowering businesses across the region to thrive. We believe that exceptional in-store experiences are more important than ever, and our recent collaboration with Petmania, one of Ireland’s leading pet retailers, serves as a powerful example.
Understanding the Modern Pet Owner
Our approach for Petmania went beyond aesthetics.
Gemma Ni Maoltuile, Director of Client Development at TapCreative, explains, “We conducted in-depth customer research through surveys, focus groups, and interviews. This revealed that today’s pet owners crave more than just products; they seek experiences and expertise.”
Designing for Deeper Connections
The new Petmania stores reflect this shift. Here are some key features that elevate the experience for both pet owners and their furry friends:
• Focus on Pet Wellness: Dedicated health and nutrition sections empower informed choices, while informative displays promote pet well-being. Appealing displays of natural and fresh food options, including dedicated “treat” sections with natural and organic products, cater to discerning pet owners.
• Convenience for Grooming & Training: Designated zones for grooming and training services offer ease and peace of mind. Comfortable grooming waiting areas with complimentary refreshments add a thoughtful touch. In-house training areas allow dog training classes and workshops led by Petmania’s specialist teams.
• Empowering Customers: Educational signage throughout the store equips customers with knowledge on choosing the right pet bed or food. Aisle-end displays highlight adoption services and in-store food and toy donation initiatives, appealing to the local connection within their community
• Curated Product Merchandising: Flexible displays adapt to seasonality and promotions, keeping the shopping environment fresh and engaging.
• Memorable Brand Experience: A minimal material palette with subtle healthcare references creates a premium feel. Petmania’s signature colours define distinct zones, fostering brand recognition and a lasting impression.
Lessons for Northern Irish Retailers
Petmania’s success story transcends the pet retail sector. Their commitment to customer experience offers valuable takeaways for businesses across Northern Ireland:
1. Prioritise Customer Research: Understand your target audience through surveys, focus groups, and interviews.
2. Elevate User Experience: Design your store layout for intuitive navigation and product discovery, beyond fixtures & fixturisation.
3. Create Dedicated Zones: Cater to specific customer needs with immersive and informative sections.
4. Embrace Technology: Consider click-and-collect, interactive displays, or other solutions to enhance the customer journey.
TapCreative: Your Partner in Retail Transformation
TapCreative’s innovative design approach has resulted in a world-class shopping experience for Petmania. We can help your retail business achieve similar results. Visit our website at www. TapCreative.com to see more on this project and explore how we can transform your retail space. Let’s create a destination that resonates with your customers and fuels your business growth.
Contact TapCreative today and unlock the potential of your retail space!
NOW WELCOMING VISITORS
BODY WORN CAMERAS
Most people have heard the age old saying ‘The customer is always right’. Some live by the saying, others would claim it to be the bane of their existence.
Unfortunately, as with many things in today’s modern world, this sentiment has been taken to the extreme. The result is those in ‘public facing’ roles being abused, assaulted and harassed. The phrase ‘public facing’ is used here, because this applies to literally anyone dealing with the public. You only need to open your chosen social media app and your guaranteed to find a video of a shop assistant being assaulted or berated, or perhaps an emergency responder being shoved out of an ambulance, or a whole host of other scenarios. Unfortunately, this list is endless.
There are several things that can be done to, firstly, discourage such behaviour, and secondly, take appropriate action after the act. One option available is the use of body worn video cameras, and it’s a game changer.
Just wearing a body worn video camera is a deterrent as people are much less likely to ‘kickoff’ once they realise that they are being recorded. Beyond that, if an altercation does take place, body-worn video footage is key to pressing charges and having your case heard in court. It’s simply not enough anymore to rely on CCTV and hope that your point of view is taken into consideration.
This is where Pinnacle Response comes in.
Pinnacle is the longest running UK based body-worn camera manufacturer and provider, with almost three decades of experience. In addition to this experience, we apply our IS027001 knowledge to create ideal solutions for every sector.
Need something small and light that won’t get in the way of your movements? Then the PR7 Mini is for you; weighing only 75grams the PR7 Mini is the embodiment of big things in small packages.
Or perhaps you need something that can take a beating? If so, our flagship PR7 model would be idea. With a tamperproof rubberised casing and simple ‘slide to activate’ shutter, the PR7 is perfect for anyone expecting a bit
of rough and tumble.
Whether you are working behind a till, an emergency responder, or a security guard we apply the same consideration and care to all customers and ensure that all footage is retained in a GDPR compliant cloud-based storage system, providing the ultimate camera to court solution.
Contact Pinnacle today to discuss your body-worn camera needs and see what we can do for you.
£20MILLION ENERGY SUPPORT FUND FOR BUSINESSES
A new £20million fund which will offer support to local businesses to purchase and install energy efficient equipment that will help to reduce energy consumption and carbon emissions has been launched today.
The five-year programme is now open for applications and will offer businesses grants of up to £150,000 for investments in areas such as lighting, heating and cooling equipment, motors and drives, compressed air systems, and onsite renewable energy generation.
Launching the Energy Efficiency Capital Grant (EECG), Department for the Economy Permanent Secretary, Ian Snowden said: “This new scheme represents a pivotal step towards realising our vision of a greener, more prosperous economy.
Become a NOW Group Partner
We want to work with leading businesses across the island of Ireland who share our values and understand that promoting diversity and inclusion is not only the right thing to do, it also makes good business sense.
Contact: Niamh Rainey
Email: niamh.rainey@nowgroup.org
Tel: 028 9043 6400
www.nowgroup.org/partnerships
“The grant will help companies invest in technologies that reduce energy consumption and carbon emissions. This will lower costs for businesses and also progress Minister Murphy’s decarbonisation journey towards net zero as set out in his Economic Vision.”
The EECG will play a pivotal role in realising the Energy Strategy’s mandate of
delivering a 25 per cent reduction in energy consumption from buildings and industry in Northern Ireland by 2030. Ian continued: “This scheme shows how government, and businesses can work together to build prosperity at the same time as reducing carbon emissions.”
Kieran Donoghue, CEO of Invest Northern Ireland, emphasised: “At Invest NI, we are committed to driving economic growth hand in hand with environmental responsibility. The EECG programme is our commitment to empower businesses to embrace energy efficiency measures that will not only reduce operational costs but also contribute significantly to our collective journey towards a netzero future.
“The grant is available to a wide range of businesses in sectors from retail to advanced manufacturing to hospitality. Using less energy and utilising the energy we do use more efficiently is vital to reduce carbon emissions and lower energy bills. By empowering businesses to ‘do more with less’, we are safeguarding our environment and nurturing a resilient and prosperous economy for generations to come.”
For more information on the Energy Efficiency Capital Grant Programme, including eligibility criteria and application details, please visit www.investni.com/ support-for-business/energyefficiency-capital-grant
www.retailni.com
Ian Snowden, Department for the Economy Permanent Secretary, Mary Meehan Manufacturing NI Deputy CEO, and Kieran Donoghue Invest NI CEO
RETAIL ROUND UP
KING CHARLES III BANKNOTES
King Charles III banknotes entered circulation on 5 June 2024 Today marks the day that the new banknotes featuring the portrait of King Charles III enters circulation.
The Bank of England website has also updated its advice for businesses that should prepare to receive the new King Charles III notes. You can find more information here:
www.bankofengland.co.uk/ banknotes/king-charlesbanknotes
CALL 3 OF THE DIGITAL TRANSFORMATION FLEXIBLE FUND (DTFF)
The 3rd Call of the Digital Transformation Flexible Fund opens on 17th June 2024
DTFF aims to help small and micro businesses in Northern Ireland to invest in advanced digital technologies. It establishes a grant fund to support eligible businesses with investments in capital equipment that is critical to achieving their digital transformation ambitions.
The focus of the fund is on innovative technologies, such as:
• smart environments and the Internet of Things
• simulation, process automation and additive manufacturing • big data and analytics
• immersive technologies
• artificial intelligence and machine learning
• blockchain technologies and more
To be eligible, capital investments must enable business transformation rather than simply digitisation of existing business models or operations.
Funding is available between £5,000 and £20,000 ex VAT for an investment project. If eligible, the grant can fund up to 70% of the cost of the total value of a project. Applicants must matchfund a minimum of 30% of the overall project costs.
Register for the DTFF prebriefing sessions.
Expressions of Interest (EoI) for Call 3 will open on 17 June 2024. Interested applicants should attend a pre-briefing session before submitting an Expression of Interest. Several councils across Northern Ireland are hosting in-person pre-briefing sessions. Check the details below and register for a briefing session near you.
Further Support
You can also register to join the free thematic webinars from the William J. Clinton Leadership Institute, focusing on the advanced digital technologies eligible for funding under the DTFF. The webinars will take place between 21 May and 25 June 2024.
DTFF is delivered by all local authorities in Northern Ireland under the Full Fibre Northern Ireland Consortium and supported by Invest Northern Ireland. The project is part funded by the NI Executive, UK Government, Department of Agriculture, Environment and Rural Affairs and all local councils in Northern Ireland.
ALLWYN LAUNCHES OPERATION GUARDIAN
Allwyn, operator of The National Lottery, has recently launched Operation Guardianan enhanced Mystery Shopper and Knowledge Check programme that supports retailers to sell National Lottery products safely in their stores.
In line with National Lottery retailers’ commitment to being responsible retailers, Operation Guardian from Allwyn comprises three different types of store visitseach designed to help support retailers by checking they have the right knowledge, tools and safeguards in place to prevent underage play and minimise excessive play.
With the inclusion of a brandnew Healthy Play Knowledge Check, Operation Guardian can support stores that may require any improvements to their knowledge about responsible retailing topics related to The National Lottery. This includes areas such as the legal age to play, acceptable forms of ID, how and when to refuse a sale, identifying any signs of excessive play, offering support to players and understanding spend limits. The visits also provide an opportunity to guide retailers to where they can find further information and training tools.
There are three types of visits that form part of Operation Guardian:
• Underage Play Mystery Shop - (formerly known as Operation 18) this involves someone who looks under the age of 18 attempting
to buy any National Lottery product in store. Retailers must successfully challenge the mystery shopper for a correct form of ID to pass, using the STOP, LOOK, CHECK steps as guidance. A retailer must pass this check within three store visits or this could result in further action being taken.
• Excessive Play Mystery Shop - thisinvolves a mystery shopper asking for support information due to concerns that they, or someone they know, is playing excessively. To pass, retailers must know how to provide GamCare information either by printing a handout via the Healthy Play button on the terminal, or by directing them to the Players’ Guide for support details.
• New Healthy Play Knowledge Check - this is a new initiative to check retailers have the right level of healthy play knowledge. A representative will introduce themselves and ask a range of questions on healthy play and operational topics to ensure stores are maintaining best practice. If the answers are unknown, staff will be provided with extra support during the visit to improve their knowledge.
Alongside the visits, Allwyn provides retailers with a package of support materials, including both printed documents and content available on the Retailer Training Centre website, which gives them access to all the Responsible Retailing
information they need. This allows them to train staff members and follow best practice guidance to comply with National Lottery Game Rules and their Retailer Agreement.
Responsible Retailing information can be found in the Retailer Organiser folder and on the Retailer Training Centre website: www. tnlpartnerstraining.co.uk
Top Tips to make sure your store is ready for Operation Guardian:
• Regular training: Ensure staff are kept up to date with responsible retailing information. Has your store completed the Healthy Play training modules on the Retailer Training Centre yet? If not, visit tnlpartnerstraining. co.uk today*
• Detailed records: Refused sales must be recorded using your Refusals Register inside your Retailer Organiser folder
• Accessible signage: 18+ signage must be visible to players at all times and retailers are encouraged to use Challenge/Think 25 when asking for ID
*Independent stores or select accounts only.
FEEDWELL
For over 60 years and through three generations we have been feeding Dogs quality dog food. Jimmy Clegg, the founder of the Feedwell brand, had a simple desire to create a family of products that delivered high quality nutrition at affordable prices to all types of dogs. This is still what we do today, after that Roger Jamie’s son took over the business and took it to the next level.
Now the company is run by Roger’s son Jamie (Manager) and daughter Vicky (Company Accountant) which have joined the company and continue to innovate and drive the company forward into the 21st century.
The top photo with the two people in it on the left is Roger clegg which is the current Jamie and vickys father and on the right is Jamie clegg the father of Roger and grandfather of Jamie and vicky.
BUILDING A BUSINESS CASE FOR GOOD JOBS
by Don Leeson, Chief Executive, Labour Relations Agency
In the Spring 2024 edition of this magazine, I wrote about what makes a ‘good job’. This drew on the work the Carnegie UK Trust has done to identify seven measures of a ‘good job’.
Since then, on 18 June 2024, Conor Murphy MLA, the Minister for the Economy, launched research commissioned by the Labour Relations Agency on ‘Building a Business Case for Good Jobs’. At this event, the Minister announced that his Department is adopting the Carnegie Framework as its definition of Good Jobs. He said:
“This Framework, which is also used in the research, identifies seven dimensions of job quality: Terms of employment; Pay and benefits; Health, safety and psychosocial wellbeing; Job design and the nature of work; Social support and cohesion; Voice and representation; and Work life balance. This is an extremely comprehensive definition, and my Department will work to progress all seven dimensions.”
The research was undertaken by the worldrenowned Institute for Employment Research at the University of Warwick. It sets out the links between each element of the Carnegie Framework and increased productivity, greater
innovation, and improved employee health and wellbeing.
It is supplemented by case studies from successful local companies: FinTrU, Collins Aerospace and NI Networks; all operating in very different sectors. The research, which is available from the Labour Relations Agency’s website (www. lra.org.uk), demonstrates conclusively that a focus on good jobs leads to organisational success.
The University of Warwick study follows earlier research published by the Labour Relations Agency last year that found that workplace conflict costs Northern Ireland employers up to £1 billion per year. The most significant element of this cost is not, as you might expect, industrial action or employee litigation through an employment tribunal, but staff turnover. The costs of recruiting and training new staff to replace those who have left a toxic workplace culture, or are looking for better pay and prospects, or to work for an organisation where they feel they can be their authentic selves and achieve a sense of true belonging, is estimated at over £350 million per year.
This research gets at the heart of why the Labour Relations Agency, and the Department for the Economy, is so interested in good jobs; to prevent – and reverse the cost to business of – workplace conflict.
Since the launch of the ‘Building a Business Case for Good Jobs’, the Department for the Economy has funded Advice NI to promote the real Living Wage in Northern Ireland, as calculated by the Living Wage Foundation (www.livingwage.org.uk). This was launched with all party support at Stormont on 20 June 2024. The real Living Wage is currently £12.00 per hour (as compared to the statutory National Minimum Wage for employees aged 21+ of £11.44 per hour).
But, while pay and employee satisfaction with it, is a component of a good job, it’s by no means the essential element. As Sinead Carville said at the research launch about FinTrU:
“The company’s employee-focused culture is exemplified by a variety of wellbeing programmes, clear career progression pathways, training and learning opportunities, and inclusivity – all of which leads to a high-performance workplace.” These are factors that don’t rely on high pay, but are down to good leadership and management. Given this, there is no reason why any business can’t create good jobs.
Gordon Milligan (Chair, LRA), Sinead Carville (Chief Administrative Officer, FinTrU), Gordon Parkes (Executive Director People & Culture, NIE Networks) and Don Leeson (Chief Executive, LRA)
