CFM&D October 2015

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OCTOBER MONTH 2015 2012

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$15

BRIDGE

BUILDING

NEW FACILITIES SUPPORT FOCUS ON COMPLEX CARE HOSPITAL’S CONNECTIONS TO COMMUNITY

SEATING

MANAGING

SKILL SETS LUXURY VINYL TILE

THE POSITIVE GAINS GROUND SITE SEARCH

FROM FACTORY DESIGN

ACTIVITY-BASED

EMERGENCY TO OFFICE ...SUSTAINABLY

PA R T O F T H E

CELL RECEPTION

P A R T

Canadian Publications Mail Product Sales Agreement No. 40063056 40051958

O F

T H E

NEW TK FOCUS ON HEALTHCARE NEW TK HER

OCTOBER 2015 MONTH 2012

�

On the cover: Bridgepoint Active Healthcare’s admin building retains heritage features from its former life as the Don Jail. Page 22.

[ contents ]

COVER PHOTO BY TOM ARBAN

CANADIAN FACILITY MANAGEMENT & DESIGN

XX 22 Bridgepoint’s new facilities have a street-facing front entrance – an important feature that its original facilities lacked.

12 ACTIVITY-BASED DESIGN How workplace planners are subtly getting employees moving.

22 ROOMS WITH A VIEW

12

Bridgepoint Active Healthcare’s new facility connects patients with nature.

30 NEW FIRE ALARM SYSTEMS

The seven benefits of addressable notification in hospitals.

34 WORLD WORKPLACE SHOW REPORT IFMA’s premier event of the year will focus on collaboration and innovation when it takes place in Denver this month.

38 R&R The latest and greatest in healthcare furniture is designed to help patients and their guests rest and recuperate.

34 columns

departments

6 OBSERVATIONS 12 FM ERGONOMICS 14 OPERATIONS & MAINTENANCE 16 FM EDUCATION 18 TECHNOLOGY 34 LAST WORD

10 FOUNDATIONS 31 INFO GUIDE

[ observations ]

BY MICHELLE ERVIN

BUILDING BRIDGES

T

he traditional hospital is not a place people typically want to go — as patient or guest. So it shouldn’t come as a surprise if healthcare facilities have limited connections to their communities.

In the case of Toronto’s Bridgepoint, that reality was compounded by its history as a small-pox hospital on a site shared with the old Don Jail. Its location on the east side of the Don Valley Parkway segregated the healthcare facility from the rest of the city, both geographically and symbolically.

The complex care and rehab hospital’s new home, constructed within the same site, forged external and internal connections between patient and public and injury and recovery through design. As a non-acute-care facility, Bridgepoint specializes in treating patients with three or more chronic diseases.

The multi-award-winning hospital design— the subject of this month’s cover story — is now being held up as a template for future such projects, particularly as the healthcare system faces pressure from a growing senior population prone to chronic diseases. Pre- and post-occupancy studies suggest connections, through features such as patient windows to the outdoors, can have a profound impact on patient outcomes.

Also in this healthcare-focused issue, Taleen Merjanian talks about the benefits of fire alarm systems with addressable notification and Barry Campbell makes the case for boosting cell reception in hospitals now that surgeons can view X-rays on their smartphones. Plus, our new products column takes the pulse of healthcare furniture, surveying calm, cool collections designed to take the stress out of hospital stays.

Likewise, Bridgepoint’s new facilities are designed to minimize anxiety. Generous natural light and intuitive colour-coded wayfinding make its corridors easy to navigate.

But not only has the complex care and rehab hospital minimized stress through design; it has become a place where people want to go. Notably, its 10th-floor garden terrace has attracted picnickers from the local community.

MICHELLE ERVIN michellee@mediaedge.ca

OCTOBER 2015 Volume 30, Issue No. 5 PUBLISHERS: Arvid Stonkus, IFMA Fellow Tel: (416) 236-5856 cfm@sympatico.ca Sean Foley seanf@mediaedge.ca EDITOR: Michelle Ervin Tel (416) 512-8186 ext 254 michellee@mediaedge.ca SENIOR DESIGNER: Annette Carlucci annettec@mediaedge.ca DESIGNER: Jennifer Carter jenc@mediaedge.ca WEBDESIGNER: Rick Evangelista ricke@mediaedge.ca PRODUCTION MANAGER: Rachel Selbie rachels@mediaedge.ca PRODUCTION COORDINATOR: Karlee Roy karleer@mediaedge.ca CIRCULATION: Maria Siassina circulation@mediaedge.ca (416) 512-8186 ext. 234 PRESIDENT: Kevin Brown kevinb@mediaedge.ca GROUP PUBLISHER: Melissa Valentini melissav@mediaedge.ca DIRECTOR OF DIGITAL MEDIA: Steven Chester stevenc@mediaedge.ca EDITORIAL ADVISORY BOARD Barry Brennand, Merlin Consulting Group; Jaan Meri, P.Eng., Consultant; Alex K. Lam, MRAIC, The OCB Network; Janine Reaburn, LoyaltyOne, LEED ® AP

Canadian Facility Management & Design (CFM&D) magazine is published seven times a year by MediaEdge Communications Inc., 5255 Yonge Street., Suite 1000, Toronto ON M2N 6P4; Tel (416) 512-8186; Fax 416-512-8344; email: circulation@mediaedge.ca SUBSCRIPTIONS Canada 1 yr $50* 2 yr $90* USA 1 yr $75* 2 yr $140* Int 1 yr $100* 2 yr $180* * Plus applicable taxes.

Authors: CFM&D magazine accepts unsolicited query letters and article suggestions. Manufacturers: Those wishing to have their products reviewed should contact the publisher or send information to the attention of the editor. Sworn Statement of Circulation: Available from the publisher upon written request. Although Canadian Facility Management & Design makes every effort to ensure the accuracy of the information published, we cannot be held liable for any errors or omissions, however caused. Printed in Canada.

Copyright 2015 Canada Post Canadian Publications Mail Sales Product Agreement no. 40063056 ISSN 1193-7505

6 CFM&D October 2015

Return undeliverable Canadian addresses to: MediaEdge Communications Inc., 5255 Yonge St., www.cfmd.ca Suite 1000, Toronto, ON M2N 6P4

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THIS MONTH’S ONLINE EXCLUSIVES ALL THE BUZZ

Match Marketing forgoes move for office reno Cafés and patios have become staple spaces for ad agencies, says Inger Bartlett. One of her most recent projects, the renovation of Match Marketing’s Mississauga offices, delivered these must-haves, as well as a revamped reception area, in 2,500 square feet of space.

BOMA Canada’s new BOMA BEST certification brand will become available to the public Sept. 21.

FROM THE GREEN BIN

ASHRAE rebuts new thermal comfort research ASHRAE responded swiftly to new research suggesting that its method of determining thermal comfort relies on a model with a genderdiscriminating bias, calling the interpretation incorrect. In a Nature Climate Change article, Boris Kingma and Wouter van Marken Lichtenbelt claim that current indoor climate regulations may overestimate the female metabolic rate by as much as 35 per cent.

MacOdrum Library’s novel redesign wins award The modern post-secondary library is an evolving space, says Sydney Browne, principal, Diamond Schmitt Architects. In a way, it’s like a test lab for new teaching layouts. This is but one of the lessons from her latest work on libraries, which includes the dramatic $27-million redesign of Carleton University’s MacOdrum Library in Ottawa.

The U.S. Department of Energy has refined its definition of zero energy buildings for clarity.

EXPERT ADVICE

TD’s Roger Johnson talks about the benefits of ENERGY STAR Portfolio manager.

CONNECT WITH US ON:

www.REMInetwork.com

» foundations » Editor’s note: The real estate management industry lost three influential members over the summer. This month, CFM&D pays its respects with the following tributes, which originally appeared on the REMI Network.

REAL ESTATE INDUSTRY LOSES ENVIRONMENTAL GUIDE Dr. Donald (Don) Pinchin was a man equally at ease with the microscopic specimens and the big picture of environmental hazards and abatement. As a scientist, founder and president of Pinchin Ltd., he provided professional services that real estate owners/managers relied on for the safety and surety of their properties. As a guide and communicator to laypeople, he explained the risks, interpreted the data and steered the industry to comply with its regulatory obligations.

Don died from cancer, July 29, 2015, leaving his clients, colleagues and industry peers saddened at his loss, but grateful to have known him.

Recognized as one of North America’s foremost experts on asbestos, Don wrote the influential text, Asbestos in Buildings, in conjunction with the Ontario government’s 1982 Royal Commission. Regulators across Canada have since drawn on his insight in drafting their own provincial asbestos regulations.

He was also instrumental in helping Canadian claimants secure the major share of compensation that U.S. manufacturers of sprayed asbestos-containing fireproofing paid out in liability settlements — identifying and organizing prospective beneficiaries. Don’s expansive knowledge, eloquence and commitment to raising public awareness made him a popular speaker at industry educational events.

Don obtained a B.Sc. and M.Sc. in physics and chemistry from the University of Toronto before earning a PhD in physics from Cambridge University. He founded Pinchin Environmental in 1981, guiding it to today’s status as an employee-owned, multi-disciplinary consulting firm providing environmental, health and safety and engineering services. Through its network with Pinchin LeBlanc Environmental, Le Group Gesfor Poirier, Pinchin Inc. and Pinchin West Ltd., the Pinchin Group now employs nearly 750 people in 36 offices throughout Canada.

QUADRANGLE SADDENED BY PASSING OF PRINCIPAL BRIAN L. CURTNER With great sadness, Quadrangle Architects shared that founding principal Brian Curtner passed away Aug. 15, 2015, from cancer. He was 64.

Brian co-founded Quadrangle with Les Klein in 1986. He is credited with playing an instrumental role in building the highly successful architecture practice, which today has a staff of 140 and a portfolio of projects reaching from Toronto to across the globe.

Corus Entertainment’s state-of-the-art headquarters and broadcast facilities on Toronto’s waterfront is among Brian’s exemplary designs. So is 130 Bloor St. W., a condominium development erected 10 CFM&D October 2015

atop an existing modernist office tower in Yorkville that the Royal Architectural Institute of Canada recognized with an Innovation in Architecture award.

He is also behind the vision for the revitalization of the Yonge Sheppard Centre, a large mixed-used development that recently secured planning approvals.

Brian graduated from the Architectural Association School of Architecture in London, England. He was licensed to practice in eight Canadian provinces and was elected to the College of Fellows of the Royal Architectural Institute of Canada and the Simcoe Chapter of Lambda Alpha International.

IFMA REMEMBERS FOUNDING FATHER GEORGE GRAVES The International Facility Management Association (IFMA) announced Aug. 29, 2015, that it was saddened to mark the passing of IFMA Fellow George Graves. As one of IFMA’s founders and its first president, Graves played a vital role in forming the association and advancing the FM profession.

Born Sept. 13, 1924, in Alfalfa, Louisiana, George served in World War II as a canine handler before earning a bachelor’s degree in accounting and going on to work for Texas Eastern Transmission Corp.

In May 1980, George hosted a meeting in Houston, Texas, that would lay the groundwork for the National Facility Management Association (NFMA). The meeting produced a constitution, bylaws, temporary offices and national expansion plans for NFMA. NFMA subsequently changed its name to the International Facility Management Association to reflect its growing Canadian membership.

In 1983, George received IFMA’s first Lifetime Achievement Award, and in 1992, he received the association’s highest honour as a member of the first class of IFMA Fellows.

To honour George’s contributions to the profession, the IFMA Foundation, working with the Houston Chapter, set up an endowed scholarship in his name.

George continued to attend IFMA’s annual World Workplace Conference and Expo after leaving the association, maintaining close ties with its members and staff.

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[ fm ergonomics ]

This page sponsored by

BY STEVE DELFINO

THE MOVE TO ACTIVITY-BASED DESIGN Those involved in planning workplaces are using features such as attractive stairways and intentional inefficiencies to promote occupant health. The benefits of movement, as is encouraged by this activity-based design, range from weight loss to increased energy and mental clarity

T

he effects of movement — even leisurely movement — can be profound and include weight loss, increased energy and mental clarity.

Even better, the muscle activity required 12 CFM&D October 2015

Architects, designers, facilities managers and others who are involved in planning and designing work environments are using this knowledge to create work environments that get people moving.

As an example, the new Bullitt Center in Seattle, a six-storey, 50,000-squarefoot building designed to “be the greenest commercial building in the world,” promotes occupant health in several specific ways: • Encourages workers to walk, bicycle or take public transit to work — no parking for automobiles is provided on site; • Prompts tenants and visitors to walk by placing elevators at the back of the lobby. A dramatic staircase with outdoor views invites people to take the stairs; • Provides access to views and operable windows; • Each worker’s desk can be positioned within 30 feet of the building’s huge windows to ensure abundant daylight and fresh air; • Foregoes materials that contain formaldehyde (NAUF), volatile organic compounds (VOCs) or other potentially toxic compounds; and • Creates an inspiring work setting with attractive architecture and landscape design. A neighbourhood pocket park adjacent to the Bullitt Center offers a restorative spot to take lunch or a break.

Attractive stairways, such as the Bullitt Center’s glass-enclosed stairs, are an important trend in building design, as are “activated” staircases with landings furnished with bar-height tables or lounge chairs. In some cases, staircase steps double as bleacher seating. for standing, walking, running and cycling Other active design strategies include triggers processes related to the proper “intentional inefficiencies” that locate functioning of all of the body’s organs and printers, copiers and recycling bins at a systems. Moving jump-starts the heart, fills distance from where people are seated. the lungs and puts the nervous system back Company leadership can support active design strategies by offering employees into action. www.cfmd.ca

incentives for healthy behaviours such as providing bike storage and repair and lockers for those who cycle to work.

Companies that actively promote movement are beginning to realize positive effects. In 2012, New Balance, one of the world’s leading athletic companies, released the results of its Organizations in Motion™ program, a workplace experiment conducted with Wellness & Prevention, Inc., that measured the impact of physical activity on energy levels, cognition and engagement.

At the end of the 90-day program, 53 per cent of associates who responded to the survey reported taking more frequent breaks and increasing physical activity at work — and 89 per cent stated they would continue to do so. The physical activity appeared to have a positive impact on associates’ energy level with 37 per cent reporting high energy levels in the middle of the day (11 per cent higher than preprogram) and 42 per cent reporting increased engagement and ability to focus.

The theory behind Organizations in Motion is similar to that applied to athletic training. Micro-bursts of movement alternating with rest and recovery stimulate flow throughout the body, which leads to a brief period of hyperoxygenation in the brain. The phenomenon lasts only a minute or two, but the effects linger — increasing energy and attentiveness.

A recent article in the Business Insider describes Facebook’s new headquarters in Menlo Park, California, noting that employees can choose to sit or stand at work — and many choose to stand. It seems that a trend of standing is taking off and isn’t limited to social media cultures like that of Facebook.

Twitter has located its new headquarters in a restored Art Deco building in downtown San Francisco that features a yoga studio and roof garden. And those who work at Nike in Beaverton, Oregon, stay healthy by playing squash, running on a track, taking a swim, using the 34foot climbing wall or trying the Tour de France simulator.

Across the country, corporate fitness centres are turning up. At General Mills in Minneapolis, employees not only work out in the gym, but go outside for snowshoeing and cross-country skiing — “authentic” forms of exercise that challenge the entire body and offer psychological benefits as well.

Accenture in New York takes a very holistic approach to employee health with programs to get employees to move, eat well and reduce stress. The high-tech consulting company also provides subsidized childcare, a nursing mothers’ program and generous maternity leave.

Accenture’s 10,000 Steps a Day program encourages employees to get up and move, while the AthleticMinded Traveler helps people to stay active while on the road by supplying maps of running routes and the locations of health clubs, lap pools and other resources. There’s confidential support for mental health issues, as well as online coaching for nutrition, stress and exercise.

Research continues to offer new insight and information.

The British Government has initiated The Active Buildings study as an investigation into how the spatial layout of office buildings influences the step count and sitting time of Canadian Facility Management & Design

office workers. World experts in Epidemiology & Public Health, Health Psychology and the Built Environment & Spatial Design are working together to develop novel ways to promote indoor movement and to assess building potential for activity generation. The study is in process, but supports the concept that office-based physical activity strategies are important and warrant investigation. | CFM&D Steve Delfino is vice president of corporate marketing & product management at Teknion. The preceding article — written in collaboration with Jennifer Busch, Joan Blumenfeld, Penny Benda, Royce Epstein, Susan Vanexe-Osborne and Suzanne Tick — is excerpted with Teknion’s permission from “Ethonomics: Designing for the Principles of the Modern Workplace.” The full report may be downloaded at http:// teknion.com/ca/inspiration/ethonomics/the-rise-of-ethonomics.

REFERENCES 1. Jack Groppel, Ph.D.,“Organizations in Motion™ Study Results Released,” May 23, 2012, in The Corporate Athlete Edge, published by the Human Performance Institute, Issue No. 8, July-August 2012. http://www. corporateathleteedge.com/ jul_aug12/ 2. Your Desk Job Is Killing You, Life at HO+K blog, May 2011. http://www. hoklife.com/2011/05/29/your-desk-job-is-killingyou/#more-29897

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October 2015 CFM&D 13

[ operations & maintenance

]

BY MATT MORRISON

TLC FOR LVT FLOORING Luxury vinyl tile, designed to mimic stone and wood finishes, is gaining ground in corporate, healthcare and retail markets. With proper care, the flooring product can deliver on its promise of a long lifespan. Here’s how

• Healthcare facilities, 14 per cent • Retail applications, 13 per cent1 Other markets jumping on the LVT floor bandwagon include hotel/ hospitality, government, military, education, and residential, where LVT floors were first introduced about 10 years ago. In addition to being durable, LVT floors are also relatively easy to install, easy to maintain, and costeffective compared to the floors they are designed to mimic.

WHAT IS LVT

I

t’s difficult to name a product that saw double-digit growth all through the recession and has continued to see doubledigit growth since then. But if building owners and managers look around, they might see that such a product is right under their feet.

Read more about operations and maintenance at

14 CFM&D October 2015

�

Damp mopping may spread soil from one area of an LVT floor to another; a dispense-and-vac system will pick up soils.

Luxury vinyl tile (LVT) has been a leading product in floor coverings for the past few years. While some LVT flooring may look luxurious, as its name implies, this is a tough floor covering that is exceptionally durable, has a surprisingly long lifespan, and provides a number of flooring solutions for commercial facilities. In fact, a 2015 report identified the key commercial markets for LVT floors as: • Corporate/office buildings, having a 45-per-cent share of all types of floors installed

LVT floors are sometimes called “lookalike” or “phony” floors. That’s because an LVT floor is made to look just like travertine, slate, marble, all types of hardwood (maple, cherry, oak, etc.), or even conventional tile. The more advanced versions even have surface “graining” and texturing so that, from a bit of a distance, they have even fooled some experienced designers.

LVT floors are the result of advanced computer technologies. They were introduced around 2006 and were first installed in residential settings. While different manufacturers may have different techniques to make LVT, the essence of the procedure is that computers are given images of “real” floors to copy. Some refer to this as a photographic replication.

Some LVT floors are made of 100 per cent vinyl, and others are a combination of vinyl and fillers. While they may look the same, the 100 per cent vinyl floor will likely prove to be much longer lasting and more durable.

Also, some LVT floors have a protective wear layer, or mil layer.

If considering an LVT floor in a commercial facility, this mil layer is important. An LVT floor that is 40 mil will perform admirably, while an LVT floor that is 20 mil will work fine in an area of light to moderate traffic. Some www.cfmd.ca

products have a mil rating of 12 or less.

These are fine for residential use but not commercial applications.

CLEANING AND CARE

In most cases, LVT does not need to be sealed or finished. In fact, if a sealant or finish has been applied to the floor, it will eventually have to be stripped off, a labour-intensive and costly procedure.

While spills should be cleaned up as soon as possible, for the most part the appearance of these floors will not be marred by liquids. They can resist mould, stains, and most chemicals used in a conventional commercial setting.

The floors also are considered moisture resistant so humidity, which could affect hardwood and some other floors, is not a concern, either.

LVT floors are relatively easy to clean — no special training needed.

However, it is advised that some special cleaning tools be used. For instance, on a daily basis LVT floors can be swept or dust mopped to remove dry soils.

Even better, soils can be removed using a backpack vacuum cleaner to pull the dry soils off the floor. Sweeping and dust mopping pushes these soils. Some soil is collected in the process; the rest is just pushed to another area of the floor.

Also, be wary of damp mopping these floors. As soil collects on the mop, it can spread from one area to another.

Consider using a “dispense-and-vac”type cleaning system, a machine that applies fresh cleaning solution directly to the LVT floor from a spigot at the bottom of a rolling trolley bucket. The solution is then spread and lightly brushed over the floor, and finally vacuumed up along with soils and contaminants.

While this cleaning process may seem involved, studies have found that it is much faster than conventional floor mopping. Expect to clean about 4,000 square feet with just one bucket of water and cleaning solution.

With construction and renovation booming in many parts of Canada and North America, many building owners and managers are thinking about floor coverings.

As LVT floors gain ground, it’s important for them to understand Canadian Facility Management & Design

the product’s specific cleaning and care requirements. By establishing an effective maintenance program, building owners and managers can ensure that LVT floors achieve their expected lifespan. | CFM&D

REFERENCE 1. Commercial: Carpet tile, LVT provide momentum in recovering market, Floor Covering News, July 1, 2015.

Matt Morrison is communications manager for Kaivac, developers of the No-Touch® and OmniFlex Cleaning Systems. He may be reached through his company website at www.kaivac.com.

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October 2015 CFM&D 15

[ fm education ]

These pages sponsored by

BOMI

BY STEVE DEBUSK

C A N A D A

A WINDOW INTO BETTER BUILDING ENVELOPES When HVAC systems are underperforming, consider how to reduce load demand before contemplating a complete replacement. Steve DeBusk suggests windows as an easy, cost-effective place to start — especially with the latest advances in low-e window film

T

he building envelope can truly make or break energy-efficiency efforts.

Major improvements to heating, cooling, and ventilation systems may help reduce energy, but those savings could fly out the window if the building envelope lacks appropriate insulation.

Poorly performing building envelopes can allow heated or conditioned air to escape; HVAC loads increase as a result, leading to higher utility bills. When this happens, it may seem as if HVAC systems aren’t performing their best.

To improve heating and cooling equipment performance, the only option is to replace the system, right? It depends on the situation. Uncovering the reasons why an HVAC system isn’t performing will likely save more money in the long-run.

REDUCED HEATING AND COOLING LOADS

Most energy-efficiency consultants recommend reducing load as a first step toward improving energy efficiency. Before purchasing a chiller system to accommodate a building’s existing cooling demands, for example, it makes sense to try decreasing those cooling demands.

This can be accomplished by turning off equipment when it’s not in use, establishing appropriate temperature set points, reducing electric lighting levels, etc.

The next step is to make sure the building envelope provides a good thermal barrier. There are several ways 16 CFM&D October 2015

to improve building envelope efficiency, from installing exterior louvers to replacing drafty doors.

One of the easiest, most cost-effective options is to install high-performance, low-e window film. It improves the insulating power of existing windows, and helps reduce heating and cooling demands. If loads are reduced enough, this step may also preempt unnecessary HVAC equipment replacement.

The Hyatt Regency Houston was contemplating replacing its HVAC system due to temperature complaints from guests. The existing system was unable to keep southwest- and southeastfacing rooms cool enough.

But after installing low-e window film in those rooms, heating energy use decreased by 25 per cent and cooling energy use decreased by 23 per cent compared to the southwest- and

southeast-facing rooms without window film. The HVAC system that once couldn’t keep guestrooms cool enough now provides the hotel enough cooling without retrofits or replacement.

IMPROVING WINDOW-INSULATING POWER

The majority of energy transfer in or out of the building envelope occurs through windows. Thanks to solar heat gain entering through unprotected exterior glass, nearly one-third of a commercial building’s cooling costs can be attributed to windows. Any measures to better insulate exterior glass will help reduce the amount of heating and cooling lost through the building envelope.

Known for bringing cooling costs down in warm climates during summer months, most non-low-e window film provides savings in cooling season only.

But newer window film technology allows year-round HVAC energy savings in almost any climate. This high-performance, low-e window film reduces heat loss in winter and solar heat gain in summer, maintaining comfortable temperatures through all seasons.

INSTALL WINDOW FILM OR REPLACE THE WINDOWS? What are signs the windows in a commercial building need attention?

Occupant complaints are often a good indicator, whether they revolve around uncomfortable temperatures, glare, drafts, lack of natural light, or condensation on windows.

To fix some of these issues, a facility manager may consider window replacement. If the windows suffer from any of the following, or aren’t structurally sound, then replacement is likely necessary — not only to improve energy efficiency, but also to ensure safety and window integrity: • Air leakage • Moisture leakage

• Failed seals • Damaged frames

New windows don’t always address complaints about heat or glare, and window film can’t fix leaks or moisture problems, so identifying the real issue is key to selecting the right solution. If a building’s windows are structurally sound and in good condition, and the goal is to increase efficiency and reduce energy use, then low-e window film may help.

Total window replacement can provide energy savings, but it typically offers poor return on investment because of high installation costs. Because low-e window film can improve window-insulating performance with lower material and labour costs than new windows, it may be a much more cost-effective option.

www.cfmd.ca

Window-insulating power can be increased by up to 92 per cent, based on calculations made using the Lawrence Berkeley National Labs (LBNL) Window Program — even if windows are decades old. High-performance, low-e window film can provide single-pane windows with the same insulating performance as double-pane windows, and doublepane windows with the same insulating performance as triple-pane windows — without window replacement.

(See sidebar “Install window film or replace the windows” for guidance on when to act and which measure to take.)

If a building’s heating and cooling demands are high, and the HVAC system struggles to keep up, consider reducing heat and cooling loads before investing

in equipment replacement. By lessening the amount of hot and cold air required from the system, it’s possible to reduce equipment runtime. This not only lowers energy bills, but can also lengthen the lifecycle of the HVAC system. | CFM&D

Steve DeBusk is global energy solutions manager for the window film division at Eastman Chemical Company. DeBusk has 30 years of experience in energy efficiency. He is a Certified Energy Manager, a Certified Measurement and Verification Professional, and a Certified Sustainable Development Professional. You can visit his blog at blog.vista-films.com or follow him on Twitter @greenbldgs.

WINDOW FILM’S IMPACT ON LIGHTING

Solar heat gain, glare, and hot temperatures near windows can force occupants to close blinds in an attempt to control these issues.

When occupants shut blinds, however, they sacrifice access to daylight, which can raise demand for lighting.

Low-e window film, however, can decrease lighting costs. Newer low-e films are spectrally selective, reducing a greater portion of infrared heat versus visible light.

This technology allows daylight in while minimizing uncomfortable heat and glare.

A research team at the University of Padua in Italy studied window film’s impact on lighting at the 21-storey MG Tower. As a modern Italian office tower built in 2011, the building had up-to-date HVAC systems and new windows. But facilities management struggled to relieve occupants who were dealing with solar heat gain and glare from exterior glass.

By installing window film, the facilities team was able to reduce these problems.

It also noticed a considerable increase in useful daylight because window blinds were open more often. The University of Padua research team concluded that there wasn’t a measurable increase in interior lighting energy at MG Tower after window film installation, contrary to the commonly held belief that window film increases lighting energy use.

MAXIMIZE ENERGY-EFFICIENCY INVESTMENTS

To make the most of energy-efficiency improvements, it’s imperative that the building envelope provides a thermal barrier to help keep conditioned and heated air inside — where it belongs.

High-performance, low-e window film offers an immediate increase in window insulation levels to improve building envelope performance for years to come.

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October 2015 CFM&D 17

[ technology ]

BY HANNAH HAHN

FM GETS DIGITAL A new report from CBRE Global Workplace Solutions explores how facilities management technologies will shape work environments. Author Hannah Hahn contends that future success calls for a shift from measuring against operationally focused targets to focusing on enhancing the occupant experience.

T

he digitization of facilities management (FM) is propelling the industry toward fundamental change.

Over the past few decades, digitization has given facilities professionals the data and insights they need to operate their buildings more efficiently. Today, facilities management technologies are powerful tools to help cut costs, reduce energy use and meet other key performance indicators.

Moving forward, success will no longer be driven by an engineering mindset and measured against operationally focused targets. Instead, the industry will shift its focus to enhancing the experience for the people who work in and visit buildings.

THE ROLE OF CONCIERGE

Building and business technologies generate tremendous amounts of data that can be used to create environments that adapt automatically to the needs of occupants and deliver memorable customer experiences.

In a survey completed by corporate real estate professionals, 68 per cent said they plan to use technology to achieve an even greater level of customer satisfaction in the future.

How might a heightened focus on the customer be reflected in the facility of tomorrow? In the corporate cafeteria of the future, occupants will use their personal phones to access menu and nutritional information, place orders, pay for food, establish preferences 18 CFM&D October 2015

and “like” the special-of-the-day on Facebook. Over time, these types of end-user preferences will inform the way the facility is operated, delivering even more personalized and memorable experiences and, ultimately, improve business performance.

In an analysis of customer loyalty best practices, researchers at the University of Detroit Mercy in Michigan concluded: “From now on, leadingedge companies, whether they sell to consumers or businesses, will find that the next competitive battleground lies in delivering lasting customer experiences.

To realize the full benefit of delivering such experiences, businesses must deliberately design engaging experiences in what they produce, design and offer.

Companies manage and compete best when they combine functional and emotional benefits in their offerings.”

THE ROLE OF COLLABORATOR

As the industry becomes more aware of the need to focus on creating great customer experiences through technology, FM professionals must be willing to look outside of their own industry for inspiration. Among the corporate real estate professionals surveyed by our researchers, 74 per cent rely on industry events as a source of information on the latest technologies.

The industry must adopt and foster a more outwardly focused and unprecedented collaboration between businesses and companies. Without broader collaboration, outside innovators — whose core business

is not within FM — may begin to develop products and services in an attempt to capture market share.

There’s plenty of incentive: In the U.K. alone, the FM sector accounts for nearly 7 per cent of the country’s gross domestic product, according to i-FM, an online information source for facilities management.

To minimize the risk of losing market share to new, entrepreneurial entrants with fresh ideas, FM organizations will have a decision to make: compete or partner. Automobile manufacturers, for example, routinely collaborate outside their own industry to create memorable experiences for people who buy cars. Ford teamed up with a leading on-demand music streaming service to give drivers access to hands-free, voice-activated entertainment while driving. Volkswagen created a contest called App My Ride that lets customers, designers, programmers and developers help design future incar entertainment systems. Google is partnering with automotive suppliers as it designs a self-driving car. Once the technology is fully developed, Google intends to market its system and the data behind it to automobile manufacturers.

Collaboration — both within FM and across other industries — also will help remove technological barriers to compatibility and spread the cost of developing new technologies, making access to innovation more affordable.

THE ROLE OF INNOVATOR

The facilities professionals of tomorrow are Digital Natives today who have grown up with technology, are comfortable using it and expect it to be available to help them plan and work efficiently.

In a survey of corporate real estate professionals, two out of every three respondents said advanced technologies would maximize efficiency of work processes. www.cfmd.ca

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There is no turning back from the trend toward or the benefits offered by the digitization of FM. As technology continues to permeate every aspect of the industry, innovative thinking will be required to address both the opportunities and challenges that arise.

For example, Bring Your Own Device (BYOD) programs continue to become more commonplace, according to Gartner, a global research company.

By 2017, Gartner predicts that half of all employers will require employees to supply their own devices — such as smartphones or tablets — to access information and troubleshoot issues.

As a result, workplace systems and services will have to be accessible by a range of technologies so facilities professionals can use their own mobile devices. What will that mean for the industry? How will that single technological development impact FM, information technology and human resource functions within the organization? What will it mean for workflow? Measurement? Data security?

WHAT’S NEXT

The survey findings and trend research point to a single conclusion: Industry stakeholders must take significant steps today if they expect to keep pace with change and maintain a competitive advantage.

Internal facility management teams should: • Develop a vision for the role of digitization in their organization • Set objectives and build a business case based on that vision • Think beyond the goal of process efficiency to include a focus on creating great experiences for their building occupants • Communicate their vision and priorities to other stakeholders such

as service providers, niche software providers, and, as appropriate, building occupants • Work in collaboration with stakeholders to develop strategy, products and services that can be employed to achieve their goals • Be open to inspiration that make come from industries other than FM The time is now for FM professionals to shift their focus. They must look beyond using technology to create process or energy efficiency, and focus on creating great customer experiences for the people who work in and visit the buildings they manage — as concierge, collaborator and innovator. | CFM&D

Hannah Hahn is the Global WorkPlace Innovation Manager for CBRE Global WorkPlace Solutions. The preceding article draws from the report Digitization: The key to maintaining a competitive advantage in Enterprise Facilities Management.

It is reprinted with permission from CBRE Global WorkPlace Solutions, a leading provider of facilities, corporate real estate and energy management services for many of the world’s largest companies.

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ROOMS WITH A VIEW Toronto’s Bridgepoint offers a window into the future of hospital design as demographic trends are poised to increase demand for non-acute-care facilities. Rooms with views to the outdoors are among its many features aimed at building connections with the power to positively impact patient outcomes

BY MICHELLE ERVIN

22 CFM&D October 2015

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PHOTOS BY TOM ARBAN

T

hree-dimensional vertical strips of window dance irregularly from floor to floor across the façade of Bridgepoint Active Healthcare. Externally, they represent a patient.

Internally, they represent the patient journey. The facility’s distinguishing feature is but one of many aimed at building connections — between patient and public, community and city, and ultimately, from ailment to health.

Completed and occupied in April 2013, Bridgepoint’s new 10-storey, 680,000-square-foot complex care and rehab hospital was more than a decade in the making. But the now multi-award-winning project nearly never got off the ground.

During its four-year mandate, from 1996 to 2000, Ontario’s Health Services Restructuring Commission marked Riverdale Hospital, as it was then known, for closure. But the institution’s leaders successfully campaigned to keep its doors open, arguing that no one else was positioned to step in and deliver the unique services it provides.

The non-acute-care hospital specializes in rehab, palliative care and treating patients with three or more co-occurring chronic diseases, such as cancer, diabetes and renal failure.

After the institution’s leaders convinced the province that it should stay in operation, Bridgepoint received approval to develop a master plan that would have seen the original hospital, built circa 1963, renovated and expanded. It was around that time

Canadian Facility Management & Design

that Ian Sinclair, now vice president of operations for the Sinai Health System, joined the Bridgepoint team as vice president of planning and capital redevelopment.

He says it quickly became clear that, for the cost of upgrading the facilities, the institution could build a completely new hospital.

The original ‘half-round’ building curved in a semi-circle footprint, which raised a whole host of challenges. Most notably, the curve posed an obstacle to patients in motorized wheelchairs, impeded the straight sightlines of nurses, and resulted in inefficient, trapezoidalshaped rooms, which were large on the semi-circle’s outer ring and small on its inner ring.

Armed with numbers, Sinclair says, Bridgepoint went back to the province, which encouraged the institution to develop a comprehensive site master plan for a new hospital. The plan looked past what he describes as the ‘postage stamp-sized’ parcel of land it leased from the city and zeroed in on an adjacent plot that would, among other things, give the facility a clear front entrance from the street — a feature its existing building lacked.

It also proposed to adaptively reuse the former Don Jail next door for its administrative functions.

Bridgepoint was about to apply for project funding under the Ontario government’s former capital funding model, Sinclair recalls, when the province introduced its alternative financing and procurement model (i.e.

P3). The project would go on to be realized through a designbuild-finance-maintain (DBFM) contract with the consortium led

by Plenary Health.

October 2015 CFM&D 23

�

The 3D vertical windows that define Bridgepoint’s façade represent patients; a glass wall allows clinicians to observe how rehab patients are moving in the therapy pool.

Stantec Architecture and KPMB Architects acted as the planning, design and compliance (PDC) architects.

One of the big challenges, says Mitchell Hall, principal, KPMB Architects, was negotiating how to balance preserving the historic Don Jail’s architecture and renovating its spaces for functionality.

“Heritage wanted us to maintain a lot more than we ended up maintaining,” 24 CFM&D October 2015

Hall notes. “For obvious reasons — how do you build something that’s forward-looking and leave all the bars on the window?”

A handful of the ‘hammock cells,’ so-called for their deep and narrow dimensions, were among the features retained as reminders of the building’s past.

Linked to the admin building by glass corridor are Bridgepoint’s new hospital

facilities, which were inspired by the vision of CEO Marian Walsh (now associate CEO and chief transformation officer of the Sinai Health System) that the very architecture of the building would encourage wellness.

Material specifications for features such as the low-iron windows would be critical to bringing this idea to life; so was the positioning of a first-floor therapeutic pool overlooking the park.

“The location of the pool was set because it was about the whole concept of letting the landscape sort of come up into the building, the building expand into that landscape,” says Stuart Elgie, principal, Stantec Architecture.

After the PDC architects had established a detailed design exemplar, HDR Architecture and Diamond Schmitt Architects stepped in as the DBFM architects, with the teams meeting regularly as the project was carried through to completion.

Antra Roze, associate, Diamond Schmitt Architects, echoes Elgie, speaking to how the design connects indoors with outdoors with permeability and views.

“The idea started upstairs, that you can get out of the elevator and look down either corridor and see light at the end,” she explains. www.cfmd.ca

�

A rooftop terrace outfitted with wind barriers offers a unique view of the city.

This element of the design helps with wayfinding in the fully accessible facility; so does signage, which bears intuitive visual cues. Green guides occupants north toward Riverdale Park, while blue guides occupants south toward Lake Ontario.

The covered main entrance opens into the ambulatory care centre, which provides outpatient services ranging from a total joint replacement rehab program to a mindfulness-based stress reduction program. From the ground floor, a signature staircase opens out onto the main floor, taking occupants past an LED-lit donor recognition wall.

From the third floor upward, Roze likens the layout to a pinwheel, with two blocks of patient rooms flanking nursing stations centralized in the core.

Patient rooms are either singles or doubles — a departure from the fourbed rooms in the previous facility that reflects changes in the Ministry of Health’s standards. The trend is more pronounced in the U.S., says Sinclair, where the insurance industry is driving a move toward private rooms only in response to issues of infection control.

The PDC architects had also resisted the Ministry standards to some extent, making the case for more double rooms based on the benefits of social Canadian Facility Management & Design

interaction for patients who would be at Bridgepoint for long-term stays.

The rooms are configured so that each patient gets their own vertical window that remains unobstructed — even if a patient in a two-bed room draws his or her curtain, Roze points out. All the bathrooms feature sliding doors and meet current accessibility standards for measurements such as turning radius.

And each bed is outfitted with a ceilingmounted lift to minimize nurse injuries, which Sinclair notes were a regular, and costly, occurrence at the former facility.

The nursing stations, which all have a dedicated quiet space, enjoy borrowed daylight pulled into the central core using clerestory windows. Also in the core are meeting rooms large and small.

“That juxtaposition is really critical,” says Sinclair. “Nurses go to a report room at shift change to talk about the patients, and that’s where highest risk happens in healthcare — at transition points — so the more you can enhance that connectivity, the lower the risk is.”

Accent colours offset the whites and wood finishes, denoting focal points such as the nursing stations with a cheerful purple and the patient room door surrounds with a refreshing green.

Corian surface runs below the facility’s metal handrails, protecting the drywall

from damage caused by contact with carts and wheelchairs.

It’s a more expensive finish, says Sinclair, but one that will reduce maintenance costs in the long term.

There was also a budget for asset control, which allows furniture to be returned to its rightful home, adds Roze.

“Everything has a barcode on it, and all of the exterior doors and the outdoors to the terrace have readers on them, so if you take a chair from your room, out the door, we’ll know where it is,” she says.

The facility is designed equally to support patients in place, with dining and therapy rooms on each floor, and to encourage their movement through the building and its varied spaces. One of the most popular spots is the 10th-floor garden terrace with a green roof, which offers a unique view of the city.

The publicly accessible space even attracts members of the local community — effectively erasing an invisible barrier between patients and their city. Shedding the site’s image as the historic home of a small pox hospital and jail was an important aspect of the project, says Sinclair.

“It was that place across the river, the east end of the city, where you put nasty things away from folks,” he says.

October 2015 CFM&D 25

�

Corridors are configured to end with a view to the outdoors, as much as possible.

PROJECT TEAM (SELECT CREDITS) Developer and equity investor: Plenary Group; Master plan: Urban Strategies Inc.; Structural and electrical engineer PDC: Stantec Consulting Ltd.; Structural engineer DBFM: Halsall and Associates; Mechanical PDC: The Mitchell Partnership Inc.; Mechanical/electrical engineer DBFM: Smith + Anderson; Landscape architect PDC: PFS; Landscape architect DBFM: The MBTW Group; Civil engineers: A.M. Candaras Associates; Energy efficiency and sustainable design PDC: Stantec Consulting Ltd.; Sustainability DBFM: Halsall and Associates; Heritage PDC: E.R.A. Architects; Heritage DBFM: The Ventin Group; Building envelope consultant: Brook Van Dalen & Associates Ltd.; Acoustical consultant: J.E. Coulter Associates Ltd.; Specifications: Brian Ballantyne Specifications; Curtainwall consultant: SOTA Glazing Inc.; Facilities management: Johnson Controls; Furniture and equipment: RCG; Contractor: PCL Constructors Canada Inc.

26 CFM&D October 2015

“We needed to normalize the site and reintroduce it to the community.”

Since moving into the new facility, Bridgepoint’s internal metrics have shown that the average discharge time for rehab patients has dropped from 32 days to 28, Sinclair reports, which positively affects its provincial funding.

What’s more, the LEED Silver-certified project has earned wide accolades, most recently getting recognized with a 2015 American Institute of Architects National Healthcare Design Award in the category of built project with a construction cost of more than $25 million.

With its salutogenic approach, the facility may prove to be an important template for future hospitals. In a preliminary report on its pre- and postoccupancy evaluation, the Bridgepoint Collaboratory for Research and Innovation cites complex chronic disease as one of the greatest healthcare challenges facing this generation. As baby boomers enter their senior years, the report states, they will drive nonacute-care demand in a province whose hospital infrastructure is largely based on the acute-care model.

Among the Collaboratory’s preliminary findings was the importance of the strategically placed windows that give the healthcare facility’s façade its definition: “It is recommended that future hospitals be designed following the Bridgepoint model, where each patient … be positioned to ensure a direct sightline to the outdoors.” | CFM&D

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LIFE SAFETY FEATURE

BY TALEEN MERJANIAN

7 BENEFITS OF ADDRESSABLE NOTIFICATION Healthcare institutions, which are becoming increasingly complex, face a variety of specialized needs. Taleen Merjanian makes the case that addressable notification for fire alarm systems is one of the most important life-safety advancements for this sector in recent years

T

oday, a “healthcare facility” is often a campus with many buildings, multiple systems, and a variety of specialized needs.

This environment includes parking garage emergency call boxes, card readers, carbon monoxide detection, emergency lighting/exit signage monitoring, and video surveillance.

It also includes nurse call systems, emergency power source monitoring, and sophisticated fire suppression systems for areas with hazardous materials like compressed gases.

To meet these challenges, healthcare institutions would be wise to leverage the latest technologies for fire protection and life safety. Addressable notification — one of the most important advancements in recent years in the life-safety industry — can provide significant benefits for acute care hospitals and other healthcare facilities.

Addressable notification systems leverage “smart” technology that differentiates them from conventional hard-wired systems. In an addressable system, each device has a unique address and built-in intelligence to continuously report its status to the fire alarm panel.

This solution is revolutionizing notification, helping to save lives, time and money and provide ground-breaking value to engineers, installing contractors, and healthcare facility managers.

Here is an overview of the top seven reasons to consider addressable notification.

Addressable notification means fewer disruptions to hospital operations and less noise to disturb patients.

These increasingly complex environments demand increasingly sophisticated solutions to create the safest possible setting for patients, staff and visitors, while also simplifying facility operations, lowering costs and improving overall efficiency.

To learn new FM strategies and keep existing skills sharp, visit

28 CFM&D October 2015

1. BETTER PROTECTION

With an advanced fire alarm system and addressable notification appliances in place, it’s easy to identify the location of a device in alarm and see the status on the fire alarm control panel. In other words, the appliances are electronically supervised — 24 hours a days, 7 days a week — by the fire alarm control panel.

This improves protection by giving

facility managers and system operators the confidence of knowing that all notification appliances are fully connected and functional. With conventional (nonaddressable) systems, only the wiring to each device is supervised, so a manual test must be performed to determine the operational readiness of a notification appliance.

Addressable technology provides constant electronic assurance that the appliances are operational and ready to perform in an emergency.

2. FEWER DISRUPTIONS

Addressable notification means fewer disruptions to hospital operations and less noise to disturb patients. Addressable appliances are equipped with built-in light and sound sensors that enable revolutionary self-testing capability — one of the key innovations of addressable notification.

Self-testing can be activated remotely from the host fire alarm panel. Once activated, the self-test feature will momentarily activate a device and send the results of the test back to the main panel for archiving. If a device fails the test, it will be identified at the panel.

This self-testing process is particularly beneficial in a hospital environment because it minimizes the disruption to patients and the disturbing noise associated with manual testing. The self-test process takes just seconds to complete and can be initiated manually or programmed via the fire alarm control panel to run automatically at the most convenient time.

3. DESIGN FLEXIBILITY

By the nature of the technology, the wiring for conventional notification systems is restrictive and rather inflexible.

This makes it difficult to design systems that are efficient, cost-effective and readily expandable.

Addressable devices, by contrast, are www.cfmd.ca

far easier for designers to work with.

There are fewer design rules, and they provide a flexible wiring architecture.

When designing a system with addressable devices, circuits can go further with less wire. This gives engineers more freedom and means they will encounter fewer design roadblocks.

These addressable notification solutions are flexible, reliable, costeffective and highly scalable, so the system can grow and expand as buildings change and life-safety needs evolve.

4. SIMPLER INSTALLATION

Addressable notification appliances are far easier and more cost-effective to install. Addressable technology makes it possible to cut installation time by up to one third, and appliances can be installed with smaller gauge, unshielded wiring. The flexible architecture helps avoid wiring mistakes, so there are fewer installation headaches.

5. LOWER COSTS

Addressable notification appliances can cut overall installation costs by up to 50 per cent compared to conventional notification systems. Appliances operate at lower current draws, which increases wiring distances by up to 300 per cent and enables more appliances to be connected per circuit.

The flexible wiring architecture means fewer power supplies, notification appliance circuit (NAC) cabinets, and batteries are needed for the notification system. In fact, power supply usage can be reduced by up to 50 per cent.

The increased wiring efficiency and reduction in required equipment combines to provide lower maintenance costs and results in a lower cost of ownership. Plus, healthcare facility managers can further cut their operational costs through appliance self-testing.

6. STRONGER REPORTING

Addressability provides inherent documentation and reporting capabilities for the notification system. Device information and test history is stored in system memory, and can be easily retrieved from a fire alarm panel to generate reports for AHJs (authorities Canadian Facility Management & Design

having jurisdiction) and other code compliance officials.

7. OPTIMIZED VALUE

Addressable notification can be part of a suite of integrated technologies that uses the power and connectivity of the Internet to provide value across life safety operations. In addition to self-testing of notification appliances, eService technologies include remote diagnostics for fire alarm systems, dissemination of alarm and event notifications to remote and mobile users, remote fire alarm annunciation over a corporate computer network, electronic inspection reporting solutions, selfservice customer portal applications, and other web-enabled capabilities.

These days, healthcare facilities management professionals must look

for every opportunity to implement advanced technologies that provide real value for life-safety operations by lowering costs, and simplifying the task of life-safety system management.

An institution can be well served by leveraging addressable notification, ideally as part of an integrated suite of advanced web-based technologies.

Also consider the benefits of partnering with a primary solution provider with whom the organization can share responsibility for managing its life-safety requirements and solutions.

By putting all of this together, facility managers can be more effective and efficient in meeting the challenges of creating a safe environment and fulfilling an institution’s healthcare mission. | CFM&D

Taleen Merjanian has worked in the security and life safety industry with Tyco Integrated Fire & Security for over 20 years. Tyco Integrated Fire & Security provides comprehensive fire protection, security and life-safety solutions for businesses and large enterprises across Canada.

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SHOW PREVIEW

WORLD WORKPLACE ‘COLLABORATES TO INNOVATE’ IFMA’s premier event of the year will take place in Denver, Colorado, this October. Educational sessions will be grouped into four ‘learning lab’ areas. And IFMA Toronto is due to be recognized during the awards program

C

ollaboration is one of the biggest buzzwords in FM. Why? Because collaboration leads to innovation. IFMA will focus on how to tap into its powers at this year’s World Workplace Conference and Expo, running from Oct. 7 to 9 at the Colorado Convention Center in Denver.

This year’s $20 tours, running the day before the conference and expo kick off, will take registered participants to the Colorado State Capitol and Sports Authority Field and Mile High, among other facilities. Educational sessions will be grouped into the four ‘learning lab’ areas of leadership, leading and bleeding edge, management skills and performance.

At the awards of excellence luncheon and banquet, IFMA Toronto will be recognized as large chapter of the year and the local chapter’s president, Nick Heibein, will be recognized as emerging leader of the year.

TALKING POINTS Entrepreneur and investor Josh Linkner (top left) will deliver the opening keynote speech Wednesday morning on how to translate creativity into action. Linkner is the founder and CEO of four tech companies worth US $200 million combined. He also wrote the New York Times bestsellers “Disciplined Dreaming: A Proven System to Drive Breakthrough Creativity” and “The Road to Reinvention: How to Drive Disruption and Accelerate Transformation.”

Happiness guru Neil Pasricha (bottom left) will deliver the closing keynote speech Friday afternoon on how to be awesome at work. Pasricha, an awardwinning blogger and popular TED speaker, is something of an authority on being awesome, having written “The Book of Awesome.”

PROFESSIONAL DEVELOPMENT Some of the most exciting educational sessions on the agenda at World Workplace this year cover leading and bleeding edge topics. They include a sober look at whether the future-proofing move to max flexibility and mobility in the office may be doing more harm than good and much, much more. Here are a few of the sessions that piqued our interest: 1.08 Workplace Detox: Seven Things You Could Be Getting All Wrong 2.03 The FM Pipeline: Tapping Your IFMA Chapter’s High School Reservoir 3.10 Remote Monitoring: Dialing It In 5.07 Predictive Analytics: Space Programming on Steroids 6.09 Preparing Workplaces for the Next Generational Shift: Gen Y Managing Gen Z 8.06 The Three Dimensions of Improving Well-being Through Workplace Design For a complete listing of this year’s educational sessions, visit www.worldworkpalce.ifma.org.

30 CFM&D October 2015

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32 Canadian CFM&D Facility October 2012 Management & Design

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October 2015 www.cfmd.ca CFM&D 31 Untitled-3 1

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FOCUS ON HEALTHCARE

R&R The newest healthcare furniture is designed to help patients and their guests rest and recuperate.

Many of these pieces come in collections comprising everything from guest benches to bariatric chairs

GLOBALcare’s Primacare HT adds a coordinated, high-traffic option to its Primacare series, deriving superior strength from its steel frame. Ideal for emergency, waiting and patient rooms, the seating solution is tailor-made for acute care and elder care applications. It has an active weight capacity of 500 pounds and comes in single to five-seater styles, with or without centre arms. Separate and removable, the seat and back cushions/upholstery are easy to clean and replace, while metal-to-metal connections deliver durability. Other features include a waterfall edge profile on the seat cushion as well as wall-safe legs and non-marking glides.

Measuring less than 32 inches in depth, Krug’s Jordan Side-Opening Sleeper is designed to make efficient use of snug spaces in patient rooms to provide cozy overnight accommodation. The three-degree rearward angle of the seat cushions offer comfort in the seated position and sit flat in the sleep position.

In its standard size, the sleep surface extends to 80 inches in length, with storage space underneath. A foot activator at the front of the sleeper releases the side opening with a safety stop feature for child safety.

Designed to combine cool, calm and contemporary, the Cassia Lounge Collection from Stance Healthcare comprises a guest chair, two- and threeseaters and matching tables. It’s built with a 14-gauge steel framework for enhanced structural integrity and long-term durability. The powder-coated steel sledbase can be specified in smooth silver or smooth black finish. Wood, polyurethane or solid surface arm caps are available in a range of colours or finishes. Contrasting fabrics and tables with laminate or solid surface tops are optional. And a behavioral health version is also available.

The patient recliner in The HON Company’s new Soothe™ collection features a patent pending pivoting arm that helps both patient and caregiver make patient transfers. Other features include infinite recline and footrest. Plus, a central lock for casters, a foley hook for medical bags, an IV pole mount, a push handle to reduce back strain on the caregiver, a moisture barrier for added foam protection and ease of cleaning, and a foot platform to elevate the patient’s feet come optionally.

Designed by Conrad Marini, the collection comprises guest chairs and benches, tables, bariatric chairs and high-back patient chairs.

32 CFM&D October 2015

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The new Villa™ Sleep Sofa from Kimball® Health features a back cushion in grey Sure-Chek® antimicrobial material that folds down to create a 72-inch surface for naps or overnight stays. Its spring seat offers comfort; models featuring two drawers with integrated pull offer storage. The sofa’s square legs are steel and powder-coated for a platinum metallic finish.

It is available with five-inch arms, either upholstered on in caps finished in beech with an antimicrobial finish, polypropylene, 3D laminate or solid surface. Other accessories include left-, rightand non-handed tablet arms.

Ideal for sterile areas, Tarkett’s Acczent Flourish Heterogeneous Sheet Flooring blends the look of luxury vinyl tile with the hygienic performance required in healthcare applications. Its three design visuals each come in 10 colours that are meant to complement Johnsonite homogeneous products. The flooring can be flash coved and heat welded and contains fewer seams in which germs can hide. It also has a 32mil wear layer and a hardwearing UV-cured polyurethane surface treatment. Made from 23-per-cent pre-consumer recycled content, Acczent is FloorScore® certified, phthalate free and 100-per-cent recyclable.

WIELAND’s accord™ recliner won a 2015 Best of NeoCon Gold Award in the healthcare: patient seating category. Its design comprises a variety of patent pending, proprietary features that support both patient and nurse health and safety: intelliTrac™ intuitively senses when to travel straight down a corridor or laterally in confined spaces; safeBrake ensures stability with a tightly engineered stop; smartSteer lets nurses navigate single-handedly with the pushbar; multiple functions are centralized in the controlCove, with recessed push pedals to prevent damage; and comfortCore delivers a dynamic ride with molded, multi-height reverse coring.

Canadian Facility Management & Design

The Check-Up Collection is a group of 10 upholsteries from Designtex comprising high-performance polyurethane, nylon microfiber and vinyl seating fabrics. All styles achieve 100,000 Wyzenbeek double rubs in abrasion testing, can be bleached clean and possess stain resistance, making them ideal for healthcare applications such as patient rooms.

Most styles can withstand the germicides commonly used in these settings. Some styles have special moil, mildew and bacteriainhibiting coatings or finishes. The collection blends subdued but refined aesthetics in solids, textures and patterns that work as a system.

October 2015 CFM&D 33

[ last word ]

BY BARRY CAMPBELL

AN RX FOR CELL RECEPTION IN HOSPITALS With doctors now using smartphones to complete day-to-day tasks, such as filling prescriptions and viewing X-rays, Barry Campbell makes the case that reliable cell service in healthcare facilities has become critical. The solution, he suggests, is an industrial-strength booster system that has already received a warm reception in a handful of hospitals

T

he ability to communicate instantly within a hospital is, well, critical. Doctors now fill out prescriptions and view X-rays on their smartphones.

Visitors in waiting rooms want to be able to reach their loved ones during emergencies.

This is all very well, but smartphones only work when they have adequate reception. Though it may be excellent outside the building, once inside, building

respectively. The newest buzzword, LTE, stands for long term evolution and is directly related to 4G (which is why the term is displayed as 4G/LTE).

Although 4G/LTE is faster than 3G, full bars of 3G is faster than one bar of 4G/ LTE. In other words, at the end of the day, what counts is bars (aka reception).

If an organization such as a hospital waits for its carrier to remedy reception problems, odds are, the organization will wait a long time. Implementing new infrastructure to address one facility

Cell boosters work by ‘grabbing’ an existing cell signal with an outside antenna, running it through an amplifier, then out of the amplifier to antennas placed in areas with weak (or no) signal. construction such as steel roofs and thick walls can and do cut off reception. Same goes for any underground facilities, such as parking.

Poor reception leads to wasted resources, as t h e c o m p l a i n t s invariably land on the desks of the FM and/or IT departments.

Correcting the problem will free up their time to address other tasks. Not to mention, FM and IT also rely heavily on cell phones to communicate and coordinate these other tasks.

There are a lot of factors that ultimately determine the speed of cell phone service. Touching on terms cell phone carriers throw around, 3G and 4G stand for third and fourth generation, 34 CFM&D October 2015

is costly, and ROI is always a factor in business decisions today.

One solution that Muskoka District Hospital has turned to is an industrial cell phone booster system. These are not ‘consumer’ systems similar to those found in cottages and residences. They’re custom-designed and high-powered to bring coverage to large facilities.

Coverage for the high-end systems can be up to 80,000 square feet. Very often, multiple systems are needed to do a large facility such as a hospital.

Cell boosters work by ‘grabbing’ an existing cell signal with an outside antenna, running it through an amplifier, then out of the amplifier to antennas placed in areas with weak (or no) signal.

What’s critical is finding the optimum (strongest) existing cell signal with the outside antenna.

Hooking up a booster system up is generally a snap for the skilled in-house maintenance staff who work in hospitals.

Installation time varies based on how many systems are required to obtain full coverage. On average, a system takes one to two days to install.

The bulk of the work involves running cables — which can number anywhere from four to 50, depending on the size of the building — to the inside antennas. Systems are generally located in the centre of a room, with the cables and inside antennas spreading out from a central location to known dead spots.

The heart of the system (the amplifier) is about the size of a laptop computer but twice as thick.

Shortly after Muskoka District Hospital’s IT department installed cell booster systems, so did sister hospital Bracebridge Memorial. It’s a solution that is likely to gain increasing traction as more and more hospitals find that smartphones are essential to fast and effective communication for both staff and visitors.

As pervasive as smartphones are, they’ll only work if there’s adequate reception to begin with. Bringing full cell reception to a complex facility such as a hospital can only serve to free up FM and IT resources to address other, more urgent issues. | CFM&D

Barry Campbell is a certified engineering technologist (CET), partner and sales manager at wireless-solutions; a Richmond Hill, Ontario-based company that specializes in commercial cellular booster systems. He has more than 30 years of experience in wireless technology.

For more information, visit: www.wireless-solutions.ca.

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