Sodexo booklet 2013

Improving Quality of Life, One Facility at a Time

About Sodexo Sodexo has been delivering On-Site Services in Canada for over 40 years. Recognized as a strategic partner, Sodexo Canada has consolidated its position by providing a range of Quality of Life Services for clients, their employees and visitors in the corporate, education, healthcare and remote sites segments. Delivering more than 850 different facilities management and food solutions across 750+ sites, Sodexo has been recognized as a top employer for the past three consecutive years. Sodexo Canada is proud to have created the Sodexo Foundation, an independent charitable organization that has donated more than one million meals to at risk youth in Canada since it was founded in 2001.

Since Sodexo’s founding, our mission, values and ethical principles provide the common vision and direction for our initiatives and efforts.

OUR MISSION

OUR VALUES

OUR ETHICAL PRINCIPLES

Our mission is twofold:

• Service Spirit • Team Spirit • Spirit of Progress

• Loyalty • Respect for people and equal opportunity • Transparency • Business integrity

• Improve the Quality of Life of your employees and all whom we serve • Contribute to the economic, social and environmental development of the communities, regions and countries in which we operate

Sodexo, World Leader in Quality of Life Services www.sodexo.ca

Join the Fight Against Hunger www.stophungertoday.com

SODEXO IN The World

SODEXO IN Canada

18.2 billion euro

34,300 sites

10,000+ employees

750+ sites

75 million consumers

1 million consumers

850+ service solutions

9.5 billion euro market capitalization (as of November 7, 2012)

230+ clients

consolidated revenue

420,000 employees 20th largest

employer worldwide

80 countries

served daily

served daily

SODEXO HAS BECOME A WORLD LEADER IN QUALITY OF LIFE SERVICES From technical building maintenance to cleaning, from foodservices to project management, from reception services to medical equipment maintenance, and from energy and construction to security services, Sodexo delivers a wide array of OnSite Services.

We serve four client segments: • Corporate • Remote Sites • Health Care • Education

On-Site Services Real Estate Services Security and Monitoring

Technology Support (Help Desk; Archive Management)

Exterior Building Maintenance (Walls, Roof, Windows, etc.)

Conference Rooms, Meeting Rooms and Event Management Copy Centre

Project Management Space Planning

Interior Building Maintenance (Lights, Doors, Walls, etc.)

Life Safety Systems

Mailroom

Fitness Centre Hospitality Services (Café / Ex Dining / Catering / Vending)

Landscaping & Grounds Keeping

Housekeeping / Custodial Front Desk / Reception / Concierge

Health Safety & Environment (HS&E)

Furniture Management Central Plant Operations & Maintenance

Buildings Systems Operations & Maintenance (Utilities / Electrical / HVAC / Plumbing, etc.)

Move Management

Waste Water Treatment & Management

Elevator Maintenance Waste Management

High Voltage, Switchgear Power Distribution

Parking Lot Maintenance Snow Removal Shuttle Bus Service

Our Economic, Social and Environmental Responsibility Through its activities, Sodexo creates value for its clients and employees, contributes to the economic development of the communities in which it operates and creates significant local employment.

SUSTAINABILITY Sodexo’s mission is to improve the Quality of Life of the people we serve and the communities in which we operate. Our clients, consumers and employees are increasingly aware of the connection between our services and sustainability. Clients turn to Sodexo to provide solutions to help achieve their own sustainability objectives and business goals.

For example, clients engage Sodexo Energy and Construction Services to identify and implement solutions for energy efficiency, lower operating expenses, reduced carbon footprints, and maximized occupant comfort. The bonus, each dollar saved in energy equals an estimated ten dollars in revenue.

Sodexo Energy and Construction Services offer real solutions to turn energy spend into revenue enhancement.

Case Study

Business Client Opportunity

A globally renowned producer of food products, this 70,000 square foot office and manufacturing facility in Toronto needed to find a partner that could help it achieve its goals of lowering overall operating costs while increasing employee engagement.

Solution

By partnering with Sodexo in 2002, the successful food company was able to better service its staff of 600 while achieving great value and enhanced employee satisfaction.

Sodexo’s continued services include: • Moves, Adds, Changes • Facility Management • Mailroom & Printing • Food Services • Stores Management º Cafeteria Services • Cabling & Wire Management º Catering • Project Management • Custodial • On-Site Retail Operation

Results

• Achieved 11% savings in baseline operating costs • Earned 2011 EcoLogo Environmental Stewardship Award • Developed 60 Bistro – a community service kitchen • Reduced overtime costs • Improved facility and systems uptime • Implemented “Mindful” – a dining program promoting healthy eating • Helped create workplaces that engage employees

Case Study

Healthcare Client Opportunity

This large, full-service community hospital services a growing population of over 500,000. When faced with ongoing operational challenges, limited funding and the necessity to undertake an ambitious program of renewal and redevelopment, it needed to turn to the right partner.

Solution

Since 2007, Sodexo has been providing the hospital with a custom set of programs and services, built around the desire to continually offer respectful patient and family-focused care. The extensive services offered today consist of: • Facilities Management • Project Management • Food Services º Retail Café, Catering & Vending Services • Housekeeping • Patient Portering • Linen & Laundry Management

• Resource Call Centre & Switchboard • Building Operations & Maintenance • Utility & Energy Management • Clinical Technology Management • Security

Results

• Delivered a 30% increase in Patient Satisfaction Scores • Attained 80% employee job satisfaction rate • Consistently meeting 60 minute discharge cleaning times • Reduced average patient transport time to less than 30 minutes • Reduced annual water consumption by 4.9 million litres • Exceeding 90% housekeeping quality assurance scores • Achieved a 10% reduction in linen expenses

Case Study

Education Client

Opportunity

With 63 buildings and 4,250 students, this historic university in Atlantic Canada needed a Facilities Management Program that would support and nurture all aspects of faculty and student life, allowing residents to focus on their priorities: teaching and learning.

Solution

Since 1997, Sodexo has been providing the university with a full suite of Facilities Management services designed to support and address the challenges faced by the institution. The scope of services includes: • Recycling • Building Operations & • Laundry Services Maintenance • Landscaping & Snow Removal • Office Services • Event Set-Ups • Construction Management • Sports Complex Maintenance, • Energy and Utility and more.

Management • Housekeeping

Results

• Achieved more than $600,000 in cost savings • Implemented LED lighting on 80% of campus (still ongoing) • Reduced energy consumption by 4% • Diverted 70% of waste from landfills • Attained 100% safety rating for all services

Sodexo 3350 South Service Rd. Burlington, ON Canada T: 905 632 8592 - E: canada@sodexo.ca www.sodexo.ca

Photo credits: Sodexo Media Library

Call now to learn more about Sodexo and how our On-Site Services can help you achieve and exceed your corporate goals and objectives.