Canadian Gaming Summit Show Guide 2014

18 Annual “Where the Canadian Gaming Industry Meets�

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June 23-25, 2014

Summit Platinum Sponsors

Vancouver Convention Centre Vancouver, British Columbia

SHOW GUIDE

Canadian Gaming Summit Owned and Operated by:

2014 CANADIAN GAMING SUMMIT SPONSORS PLATINUM

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OPENING RECEPTION

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AFTER PARTY

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2 | Canadian Gaming Summit 2014

WELCOME BCLC WELCOMES YOU TO THE 18TH ANNUAL CANADIAN GAMING SUMMIT

Jim Lightbody Interim President & CEO

On behalf of BCLC, it is my pleasure to welcome you to Vancouver, and to the 2014 Canadian Gaming Summit.

This is an exciting time for gaming in British Columbia and across Canada as we grow and adapt to our changing environment through interprovincial collaboration and cutting edge innovations.

Canada is a leader in gaming innovation and this conference is the perfect forum to build and develop relationships, foster collaboration and share knowledge through discussions amongst delegates from across the country.

Gaming is an important contributor to the economy in each and every province; our proceeds benefit people and communities across the country. But the gaming industry is maturing and we must continue to transform and adapt to the changing marketplace in order to remain competitive and relevant to our current and future players.

For the most part, we have thrived in attracting and retaining our core players. Now we must embrace the challenge of enriching the gaming experience so it is an appealing entertainment option for a broader player base.

In addition, together with Manitoba and Quebec, we have begun to build an online gambling network in Canada that helps keep gambling proceeds at home and offers players a regulated option.

Finally, as an industry, we must continue to evolve and enhance our responsible gambling programs and services so players have the information and understanding they need in order to make the right choices. These programs are key to the sustainability of our business and public acceptance of gambling overall.

The Canadian Gaming Summit provides the opportunity to learn and collaborate on how we will face these challenges and further strengthen our ability to offer exceptional gaming entertainment across Canada.

This year’s agenda offers a full range of sessions that will expand your knowledge and understanding of our business.

In addition, our vendor community will display the latest products and services on the Summit’s exhibition floor.

As industry leaders, you have the vision, the knowledge and the experience to help pave the way for gaming entertainment. I know this conference will be an engaging experience, which will generate important conversations and offer great value to our dynamic industry.

It is our privilege to host the event this year, and I am delighted to welcome all delegates to beautiful British Columbia and the city of Vancouver.

Jim Lightbody Interim President & CEO BCLC Bill Rutsey President & CEO, Canadian Gaming Association

Chuck Nervick Senior Vice President, MediaEdge Communications

“WHERE THE CANADIAN GAMING INDUSTRY MEETS” Welcome to Vancouver and the 2014 Canadian Gaming Summit – Canada’s premier annual conference and exhibition for gaming professionals since 2006.

Now, more than ever, the Summit is the only annual event relevant to all of Canada’s major players – the crown agencies charged with conducting and managing, and regulating gaming, gaming property owners and operators, the charitable gaming sector, First Nations and the manufacturers and suppliers of gaming equipment, systems and services.

Our working partnership for the development and delivery of the gaming education component of the Summit with British Columbia Lottery Corporation, Alberta Gaming and Liquor Commission, Saskatchewan Gaming Corporation, Manitoba Liquor and Lotteries, Ontario Lottery and Gaming, Loto-Québec and Atlantic Lottery Corporation has produced the most content-rich Summit yet. Key to this is the continuing leadership and support of the senior executives from each of the agencies, and their willingness to come together to share knowledge, develop common practices and standards and to explore new and different thinking.

The Summit would not be the success it is without our attending delegates, event and entertainment sponsors and exhibitors. We would also like to acknowledge and thank 2014 Summit co-host British Columbia Lottery Corporation for their assistance and support, enabling us to produce what we are sure will be an outstanding educational experience.

We would be remiss if we did not urge all attending to take advantage of information and content on hand, as well as the many formal and informal networking opportunities to catch up with colleagues from across the country and around the world.

Thanks to you all for attending and supporting the Summit. We are sure that you are going to value and enjoy your entire experience this year in Vancouver.

Show Guide | 3

PROGRAM AT A GLANCE SUMMIT EDUCATION TRACKS LEGEND Plenaries and Keynotes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

CGC Charitable Gaming Conference . . . . . . . . . . . . . . . . . . . .

GLI GLI University. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

RG Responsible Gambling . . . . . . . . . . . . . . . . . . . . . . . . . . .

HOR Horse Racing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

SPO Sports Betting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

BUS Gaming Business. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

OPS Gaming Operations. . . . . . . . . . . . . . . . . . . . . . . . . . . . .

IGA iGaming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

LEG Legal & Regulatory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

MKT Marketing & Communications. . . . . . . . . . . . . . . . . . . . . .

SEC Security & Surveillance. . . . . . . . . . . . . . . . . . . . . . . . . . .

HR Human Resources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

p.15 p.16 p.19 p.20 p.21 p.22 p.23 p.24 p.25 p.26 p.28 p.29 p.30

MONDAY, JUNE 23, 2014 7:15am-4:15pm Canadian Gaming Summit Golf Classic. . . p.9 . . Furry Creek Golf Club 12:00pm-5:45pm Registration Desk Open. . . . . . . . . . . . . . . . . . . . . West Level 1 Foyer 1:10pm-4:00pm Half Day Workshops HR Challenge Your Approach To Business

By Asking “What’s Possible?” . . . . p.30. . . . . . . . . . . WMR 109

LEG Being Compliant with Canada’s AML Legislation:

New and On-Going Requirements . . . . p.26. . . . . . . WMR 110

GLI

GLI University . . . . p.19. . . . . . . . . . . . . . . . . . . WMR 111/112

3:00pm-3:10pm Summit Coffee Break. . . . . . . . . . . . . . . . . . . . . . . West Level 1 Foyer Sponsored by:

6:30pm-8:30pm Canadian Gaming Summit Opening Reception. . . p.11 . . West Ballroom D 8:30pm – 11:00pm Post Opening Reception at Mahoney & Sons 1055 Canada Place, Unit 36, Vancouver, BC V6C 0C3

TUESDAY, JUNE 24, 2014

11:00am-11:10am Summit Coffee Break. . . . . . . . . . . . . . . . . . . . . . . West Level 1 Foyer Sponsored by:

11:10am-12:00pm Concurrent Sessions CGC Complexity of Charitable Gaming Revitalization in Ontario. . . . p.16. . . . . . . . . . . . . . . WMR 109

HOR An Update on North American

Horse Racing Industry. . . . p.21. . . . . . . . . . . . . . . . . WMR 110

RG

Millennials and Social Gaming: Changing the Game Environment to Attract the Next Generation of Players. . . p.20. . . WMR 114/115

LEG Procurement & Due Diligence

for the Supply Chain. . . . p.27. . . . . . . . . . . . . . . WMR 111/112

OPS Growth of Electronic Table Games . . . p.24 . . . . . . . WMR 116 SEC2 Active Shooter Response. . . . p.29. . . . . . . . . . . . . . . WMR 117 12:10pm-1:00pm

Concurrent Sessions

IGA Gaming Convergence - When Players

Engage More, We All Win. . . . p.25. . . . . . . . . . . WMR 111/112

RG

Online Gambling and the RG Learning Cycle. . . . p.20. . . . . . . . . . . . . . . . WMR 114/115

BUS Improving Quality Assurance of

Software and Systems. . . . p.23. . . . . . . . . . . . . . . . . WMR 110

OPS After TITO - The Next Technology Wave . . . p.24. . . . WMR 116 SEC Security and Privacy: Stronger Together. . . p.29 . . . . WMR 117 12:10pm-1:30pm CGC Charitable Gaming Welcome, Lunch and Keynote Address. . . . p.16 . . . . . . . . West Ballroom A 1:00pm-5:00pm Canadian Gaming Summit Exhibition Open . . p.32 . . . West Exhibit Hall A 1:00pm-2:00pm Canadian Gaming Summit Lunch. . . . . . . . . . . . . . . West Exhibit Hall A Sponsored by:

2:00pm-3:00pm Canadian Gaming Summit Dessert & Coffee. . . . . West Exhibit Hall across from booth 600 & 212 Sponsored by:

8:00am-6:00pm Registration Desk Open. . . . . . . . . . . . . . . . . . . . . West Level 1 Foyer 9:00am-10:00am Canadian Gaming Summit Opening Breakfast and Welcome. . . . . . . . . . . . . . . . . . . . . . West Ballroom A Sponsored by:

2:10pm-3:00pm Concurrent Sessions CGC All You Need to Know About Customer Service. . . . p.16. . . . . . . . . . . . . . . WMR 109

CGC Charitable Gaming - Will the 10:00am-11:00am Plenary Session: The Growing Collaboration among the World’s Regulatory Community. . . p.15 . . . . . . . West Ballroom A

Industry Adapt and Take Advantage of a World of New Technologies? . . . . p.16 . . . . . . . . WMR 110

LEG Sportsbetting: Recent Developments and

Challenges in Canada and Elsewhere. . . p.27. . . WMR 111/112

OPS Alberta’s Casino Optimization. . . . p.24. . . . . . . . . . . WMR 116 BUS Gaming Development Opportunities. . . . p.23. . . WMR 114/115 SEC Gaming Security Leadership

Round Table. . . . p.29. . . . . . . . . . . . . . . . . . . . . . . . WMR 117

4 | Canadian Gaming Summit 2014

3:10pm-4:00pm Concurrent Sessions CGC All You Need to Know About Customer Service. . . . p.17 . . . . . . . . . . . . . . . . . . . . WMR 109

CGC Changes to Not-for-Profit Incorporation. . . p.17 . . . . WMR 110 SPO What Does the Sports Betting

1:30pm-2:00pm Canadian Gaming Summit Dessert & Coffee. . . . . West Exhibit Hall across from booth 600 & 212 Sponsored by:

Landscape Look Like in Canada? . . . . p.22. . . . . WMR 114/115

HOR Integration of Horse Racing

into OLG’s Modernization. . . p.21. . . . . . . . . . . . . . . . WMR117

LEG “General Counsel”/”In-House Counsel”. . . p.27 . . WMR 111/112 HR E-learning: Anti-Harassment Training for Casinos. . . p.30 . . . . . . . . . . . . . . . . . . WMR 116

2:10pm-3:00pm Concurrent Sessions LEG Convergence: Gaming Products, Gaming Channels . . . . p.27. . . . . . . . . . . . . . . . WMR 111/112

BUS What Does a Mature Gaming Industry Mean

to Provincial Gaming Operators? . . . . p.23. . . . . . . . WMR 109

5:00pm-6:30pm Delegate and Exhibitor Reception. . . . p.11 . . . . . . Pacific West Terrace

SEC Anti-Money Laundering and Regulatory

WEDNESDAY, JUNE 25, 2014

IGA Geolocation: A focus on the NJ Launch. . . p.25 . . . . WMR 110

8:15am-4:00pm Registration Desk Open. . . . . . . . . . . . . . . . . . . . . West Level 1 Foyer

3:00pm-3:10pm Summit Coffee Break. . . . . . . . . . . . . . . . . . . . . . . West Level 1 Foyer Sponsored by:

Compliance Update. . . . p.29. . . . . . . . . . . . . . . WMR 114/115

HOR The Horse Racing Industry:

Regulation and Change . . . . p.21. . . . . . . . . . . . . . . WMR 117

8:30am-9:00am Canadian Gaming Summit Breakfast . . . . . . . . . . . . . West Ballroom A Sponsored by:

3:10pm-4:00pm Concurrent Sessions LEG Top Technology Trends. . . . p.27. . . . . . . . . . . . . WMR 111/112 9:00am-10:00am Plenary Session: Building Canada’s Gaming Industry. . . p.15 . . . . . . . . . . . . . . . . . . . . West Ballroom A 10:00am-2:00pm Canadian Gaming Summit Exhibition Open . . . p.32. . . West Exhibit Hall A 10:10am-11:00am

System More Enjoyable for Customers and More Profitable for Lottery Corporations. . . . p.22. . . . . WMR 114/115

IGA Social Gaming 101: Everything You Always Wanted to

Know But Didn’t Have a Clue Who to Ask . . . p.25. . . WMR 110

RG

RG Standards Development – What Have We Learned? What Do Standards Mean For The Future of The Industry?. . . p.20 . . . . . . . . . . . . . WMR 109

HR

The Importance of Performance Management. . . . p.30. . . . . . . . . . . . . WMR 117

Concurrent Sessions

CGC Product Strategy – Research Results. . . . p.17 . . . . . . . WMR 109 CGC Building Capacity: Community Empowerment

through Mentorship and Education . . . p.17 . . . . . . . . WMR110

RG

SPO How Content Can Make Canada’s Parlay

Managing Risks of Problem Gambling – Current Perspectives on Duty of Care Questions. . . . p.20. . . . WMR 102

LEG Social Gaming and Social

Gambling in Canada. . . . p.27. . . . . . . . . . . . . . WMR 111/112

MKT Marketing Innovation. . . . p.28. . . . . . . . . . . . . . WMR 114/115 HR Colourful Communication. . . . p.30. . . . . . . . . . . . . . WMR 117 11:10am-12:00pm Concurrent Sessions CGC Private Sector Panel . . . . p.17. . . . . . . . . . . . . . . . . . WMR 109

6:00pm-11:00pm Canadian Gaming Industry Awards Reception & Charity Gala and First Nation Canadian Gaming Awards. . . . p.13. . . . . . . . . . . . Hard Rock Casino 2080 United Blvd, Coquitlam, BC V3K 6W3 11:00pm Canadian Gaming Association Chairman’s Reception. . . Asylum Lounge @ the Hard Rock Casino Sponsored by:

CGC Importance of Relationships in

Charitable Gaming. . . p.17 . . . . . . . . . . . . . . . . . . . WMR 110

OPS Table Analytics & Innovation. . . . p.24. . . . . . . . . WMR 111/112 SEC Gambling with Regulation: An Analytical Approach to Anti-Money Laundering. . . . p.29. . . . . . . . . . . WMR 114/115

IGA iGaming in New Jersey:

They Launched – Now What? . . . . p.25. . . . . . . . . . . WMR 117

MK

Hard Rock Casino Vancouver . . . . p.28. . . . . . . . . . . WMR 118

12:30pm-1:30pm Canadian Gaming Summit Lunch. . . . . . . . . . . . . . West Exhibit Hall A Sponsored by:

Show Guide | 5

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GETTING AROUND THE SUMMIT CONFERENCE AND EXHIBITION

GOLF CLASSIC Monday June 23, 2014 7:15am – 3:30pm Busses to the Canadian Gaming Summit Golf Classic at Furry Creek Golf & Country Club will depart the Vancouver Convention Centre, the Delta and Metropolitan at 7:15am on Monday June 23. For the convenience of all participants, golfers should be prepared to board the busses as soon as they arrive so that the mornings schedule for breakfast and tee-off may be maintained.

A Vancouver Convention Centre 1055 Canada Place 866-785-8232

SUMMIT HOST HOTELS

Hotel Key Cards Sponsored by:

POST OPENING RECEPTION SPECIAL EVENT

B Pan Pacific Vancouver 999 Canada Place 800-663-1515

G Mahoney & Sons 1055 Canada Place, Unit #36 604-647-7513

C Vancouver Marriott Pinnacle 1128 West Hastings Street 800-207-4150

AWARDS RECEPTION & CHARITY GALA

D Renaissance Vancouver Harbourside Hotel 1133 West Hastings Street 800-905-8582

Hard Rock Casino 2080 United Boulevard Busses will depart the Vancouver Convention Centre West Hall Entrance at 5:10pm, 5:20pm, 5:30pm and 5:40pm

E Delta Vancouver Suites 550 West Hastings Street 888-890-3222

Busses will return from the Hard Rock Casino at 11:00pm, 11:30pm, 11:45pm and 12:00pm.

F Metropolitan Hotel Vancouver 645 Howe Street 604-602-7824

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Show Guide | 7

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GOLF CLASSIC ANNUAL CANADIAN GAMING SUMMIT GOLF CLASSIC Furry Creek Golf & Country Club Monday June 23, 2014 7:15am – 3:30pm

Sponsored by:

Golf Balls Sponsor:

SCHEDULE

The Canadian Gaming Summit Golf Classic will be held at Furry Creek Golf & Country Club. This annual event has been structured for both avid and occasional golfers. The day will include 18 holes of golf with power cart, breakfast, box lunch, beverages and a BBQ with awards after the round. Round trip transportation from the downtown Vancouver Convention Centre, the Delta and Metropolitan Hotels will also be included for all participants.

Furry Creek is not a course that one merely plays - it is an enriching adventure to be savoured.

Considered one of the most beautifully landscaped playgrounds in the province, Furry Creek delivers an unforgettable experience with its breathtaking beauty, dramatic play and first-class facilities. As BC’s most scenic golf course, Furry Creek perfectly captures the most spectacular qualities of this part of the country. This par 72, 18-hole golf course designed by Robert Muir Graves and built in 1993 offers panoramic ocean views and encounters with abundant wildlife, and is just north of Vancouver, along the scenic Sea to Sky Highway to Whistler.

Hole Sponsors:

7:15am Buses leave downtown Vancouver Convention Centre/Delta/ Metropolitan 8:00am Breakfast at Furry Creek 9:00am Shotgun Start 1:30pm BBQ and Awards Presentations 3:30pm Buses leave course for downtown Vancouver Convention Centre

ADDRESS Furry Creek Golf & Country Club 150 Country Club Road Furry Creek, BC 888-922-9462

The Summit Cruises to Windsor in 2015 “Where the Canadian Gaming Industry Meets” June 15 – 17, 2015

Caesars Windsor Windsor, Ontario

Summit2015_Summit_SG_2014.indd 1

Show Guide | 9

14-06-12 11:37 AM

OPENING RECEPTION, DELEGATE AND EXHIBITOR RECEPTION

OPENING RECEPTION VANCOUVER CONVENTION CENTRE, WEST BALLROOM D MONDAY, JUNE 23, 2014 6:30PM – 8:30PM Join your colleagues at this year’s Opening Reception to kick off the 2014 Canadian Gaming Summit. Cocktails and appetizers will be served as you mix and mingle with old friends and new acquaintances. Enjoy Vancouver hospitality and entertainment as you reconnect with those from past Summits and meet this year’s new attendees.

Hosted by:

Sponsored by:

POST OPENING RECEPTION SPECIAL EVENT MONDAY, JUNE 23, 2014 MAHONEY & SONS, 1055 CANADA PLACE, UNIT #36 (CONNECTED TO THE VCC WEST) 8:30PM – 12:00AM Immediately following the Opening Reception, the fun continued into the evening at the Post Opening Reception, just steps away from the Vancouver Convention Centre.

Mahoney & Sons was created as an authentic Irish Pub. Join us to close out our first day at the 2014 Summit.

Sponsored by:

DELEGATE AND EXHIBITOR RECEPTION VANCOUVER CONVENTION CENTRE, PACIFIC WEST TERRACE TUESDAY, JUNE 24, 2014 5:00PM – 6:30PM After a full and busy day of visiting the Summit’s Exhibition and attending education sessions and keynote presentations, the Delegate and Exhibitor Reception will provide a chance to unwind and network. Right after the close of the Summit’s Exhibition floor for the day, join your industry colleagues to discuss the day’s activities, enjoy some refreshments, and have the opportunity to win one of number of exciting prizes to be drawn at the reception.

Sponsored by:

Show Guide | 11

GALA CANADIAN GAMING INDUSTRY AWARDS RECEPTION & CHARITY GALA AND FIRST NATION CANADIAN GAMING AWARDS HARD ROCK CASINO Wednesday, June 25, 2014 6:00pm - 10:00pm

This Evening is brought to you by the Summit’s Platinum Sponsors:

SCHEDULE 6:00pm – 7:00pm

Reception

7:00pm – 8:30pm

Gala Dinner

8:30pm –10:00pm

Entertainment

10:00pm – 11:00pm Chairman’s Reception

The Canadian Gaming Summit Awards Reception and Charity Gala, since its inception 18 years ago, has honoured achievements in industry leadership. Again this year, the event will benefit a deserving local charity. Join your industry colleagues for an evening of celebration, fine food, drink and entertainment – while at the same time supporting a worthy cause.

THE CANADIAN GAMING INDUSTRY AWARDS Awards are given out in two categories: Industry Leadership and Outstanding Contribution as well as Volunteerism and Community Service.

FIRST NATION CANADIAN GAMING AWARDS The 5th Annual First Nation Canadian Gaming Awards will be presented at the Summit’s Awards Gala. The First Nation Canadian Gaming Awards recognize the contributions of the First Nation casinos to the First Nations and their neighbouring communities.

These awards honour the outstanding accomplishments and contributions by Aboriginal people employed by a First Nation casino within Canada and the continued development and improvements within their operations

Gala Attendees will be treated to entertainment from David Merry, Canada’s premiere comic magician. David has travelled the globe making people laugh for the last thirty years. He is a past recipient of Canada’s “Club Comic of The Year” award and has been nominated at the Canadian Comedy Awards for “Best One Man Show”

2014 First Nation Canadian Gaming Awards Sponsored by:

SHUTTLE SERVICE

ADDRESS

Busses will depart the Vancouver Convention Centre West Hall Entrance at 5:10pm, 5:20pm, 5:30pm and 5:40pm Busses will return from the Hard Rock Casino at 11:00pm, 11:30pm, 11:45pm and 12:00pm.

Vancouver Convention Centre 1055 Canada Place 866-785-8232

Hard Rock Casino 2080 United Boulevard

Show Guide | 13

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PLENARIES & KEYNOTES TUESDAY, JUNE 24, 2014 10:00am - 11:00am The Growing Collaboration Among The World’s Regulatory Community West Ballroom A This session is intended to explore collaboration amongst regulators during a period of rapid globalization of the gaming industry and gaming-related risks. The panel includes CEOs and senior executives of several major regulators in Europe and North America.

Moderator: Rob Scarpelli, Managing Director, HLT Advisory Inc. Panelists: Jenny Williams, UK Gambling Commissioner; Jean Major, CEO, AGCO; Andre Wilsenach, Executive Director, AGCC; Kevin O’Toole, Executive Director, Pennsylvania Gaming Control Board

Rob Scarpelli

Jenny Williams

Andre Wilsenach

Kevin O’Toole

Bill Rutsey

David Baazov

George Goldhoff

Kevin Laforet

Sponsored by:

This presentation will immediately follow the Summit’s Opening Breakfast and Welcome. Breakfast starts at 9:00am.

Jean Major

WEDNESDAY, JUNE 25, 2014 9:00am-10:00am Building Canada’s Gaming Industry West Ballroom A Canada’s gaming industry is often defined by the involvement of provincial crown agencies but there are numerous private sector gaming companies making a significant mark in the gaming industry.

Our panel of senior executives from Canada’s leading gaming operators and suppliers will discuss their success in Canada and abroad. This wide ranging discussion will touch on the secrets for success, the challenges and opportunities that come with being a Canadian gaming company in a global industry.

Moderator: Bill Rutsey, Canadian Gaming Association Panelists: David Baazov, CEO, Amaya; Anthony Novac, President, Sonco Gaming; George Goldhoff, CEO, Pure Canadian Gaming; Michael Dominelli, Vice President, Marketing, NRT Technology Corp.; Rod Baker, CEO, Great Canadian Gaming Corporation; Kevin Laforet, CEO, Caesars Windsor Sponsored by:

Show Guide | 15

CHARITABLE GAMING CONFERENCE The Ontario Charitable Gaming Association is hosting the 15th annual Charitable Gaming Conference in conjunction with the Canadian Gaming Summit. This event is focused exclusively on charitable gaming across Canada. This is the only event in Canada that allows all industry participants - regulators, operators, and charities - to come together and discuss what is happening across the charitable gaming industry in Canada.

TUESDAY JUNE 24, 2014 9:00am – 11:00am Canadian Gaming Summit Opening Breakfast, Welcome and Keynote Address West Ballroom A Please refer to page 15

11:10am – 12:00pm

2:10pm – 3:00pm

Concurrent Sessions

All You Need to Know About Customer Service WMR 109 This session will focus on and outline the key elements of providing great customer service for guests. Focusing on the customer and delivering winning customer service is critical in today’s competitive landscape and can differentiate your business or charity. Attend this session and learn more. (This session is also offered at 3:10 p.m.)

Complexity of Charitable Gaming Revitalization in Ontario WMR 109 In 2012, the Revitalization of Charitable Gaming and Bingo initiative was established to help stabilize and grow the charitable gaming sector in Ontario. Attend this session for an update, including deployment and performance, and to develop a better understanding of the complexity of deployment and transition to a stable operation.

Speaker: Fiona Carmichael, Turning Point International

Speakers: Diane Gartshore, Director cGaming Implementation, Charitable Gaming, Ontario Lottery and Gaming; Bob Longman, Manager Channel Management, Charitable Gaming, Ontario Lottery Gaming

Charitable Gaming - Will the Industry Adapt and Take Advantage of a World of New Technologies?

WMR 110 The charitable gaming industry is at a tipping point. Will technology help or hurt the stakeholders involved in this industry? This session will examine competitive market trends and technology developments that are impacting the charitable gaming marketplace worldwide. This presentation will review developments in gaming delivery systems, including: Satellite and Cable TV, the Internet, Mobile, Social Gaming, Wide Area Networks, and via Point of Sale/Retail. Will charitable gaming be able to take advantage and profit in the future? Come to this session and find out!

Sponsored by:

12:10pm – 1:30pm Charitable Gaming Welcome, Lunch and Keynote West Ballroom A This year’s keynote will be a panel discussion of key government leaders, including lottery and regulatory staff. The focus of the discussion will be on how provinces are working to support charitable gaming. Some of the areas that will be explored include key projects utilizing technology, marketing strategies, online tools and streamlining regulations to assist the charitable gaming industry.

Welcome: Lynn Cassidy, Executive Director, OCGA Moderator: Sam Goodwin, Policy Advisor, OCGA Panelists: Jim Engel, Vice President, Corporate Services, Saskatchewan Liquor and Gaming Authority; George Sweny, Senior Vice President, Charitable and iGaming, Ontario Lottery and Gaming; Sandra Froehlich, Manager of Licensing Support, Lottery and Gaming Services, Albert Gaming & Liquor Commission; Kellie Manning, Manager, Strategic Initiatives & Corporate Social Responsibility, Nova Scotia Provincial Lotteries and Casino Corporations Sponsored by:

16 | Canadian Gaming Summit 2014

Sponsored by:

2:10pm – 3:00pm

Speaker: Terry Debono, Partner, The Debono Group Sponsored by:

3:00pm – 3:10pm Charitable Gaming Conference Coffee Break Sponsored by:

3:10pm – 4:10pm

Concurrent Sessions

All You Need to Know About Customer Service WMR 109 This session will focus on and outline the key elements of providing great customer service for guests. Focusing on the customer and delivering winning customer service is critical in today’s competitive landscape and can differentiate your business or charity. Attend this session and learn more. (This session is also offered at 2:10 p.m.)

Speaker: Fiona Carmichael, Partner, Turning Point International

3:10pm – 4:10pm Changes to Not-for-Profit Incorporation WMR 110 Changes have recently been introduced for the incorporation of notfor-profits at the federal and provincial levels. Attend this session to learn about the changes required to the Letters Patent and By-Laws, the timeframe for these changes, and, the financial reporting changes. Also, learn about the key differences between incorporating at a federal level versus at a provincial level.

Speakers: Robert Hayhoe, Partner, Miller Thomson LLP; Danielle Bush, Partner, Miller Thomson LLP

WEDNESDAY JUNE 25, 2014 8:30am – 10:00am Canadian Gaming Summit Breakfast Keynote West Ballroom A Please refer to page 15

10:10am – 11:00am

Concurrent Sessions

Product Strategy – Research Results WMR 109 Attend this session to learn about the findings of Ontario Lottery and Gaming’s cGaming consumer research. Can there be a differentiated market for cGaming? Who are the target customers today and in the future? How should the industry be addressing customer needs?

Speakers: Mary O’Neill, Senior Manager, Consumer Product Development & Marketing, Charitable Gaming, Ontario Lottery Gaming; Jim Peterson, Managing Director, Research Strategy Group Inc.

10:10am – 11:00am Building Capacity: Community Empowerment through Mentorship and Education WMR 110 In this session, learn how the Nova Scotia Provincial Lotteries and Casino Corporation’s Support4Communities program is helping charitable organizations in Nova Scotia take their fundraising to the next level. This presentation will look at the success that has been achieved in communities across the province through educational seminars, community leader mentorship and hands on help through the Support4Communities Casino Nights program, supported by Casino Nova Scotia. Join us for this session to learn more about these programs and activities.

Speaker: Kellie Manning, Manager, Strategic Initiatives & Corporate Social Responsibility, Nova Scotia Provincial Lotteries and Casino Corporations

11:00am – 11:10am Charitable Gaming Conference Coffee Break Sponsored by:

11:10am – 12:10pm

Concurrent Sessions

Private Sector Panel WMR 109 Lottery corporations and regulators are introducing technology to assist the charitable gaming industry. This session focuses on the operator’s perspective of the impact these changes have on their business and the lessons they have learned along the way.

Moderator: Bob Longman, Manager Channel Management, Charitable Gaming, Ontario Lottery Gaming Panelists: Tom Aikins, Regional Manager, Boardwalk Gaming & Entertainment; Peter Howard, Director of Government and Customer Relations, Diamond Game; Andy LaCroix, General Manager, Chances Maple Ridge; Jim McLean, Director of Gaming Solutions, Arrow Games and Bazaar & Novelty Canada Sponsored by:

Sponsored by:

11:10am – 12:10pm Importance of Relationships in Charitable Gaming WMR 110 This session explores the partnership between government, private sector, charities, and the community in the charitable gaming industry.

Speaker: David Sheach, Executive Director, BC Association for Charitable Gaming Gaming

Show Guide | 17

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GLI UNIVERSITY MONDAY, JUNE 23, 2014 1:10pm - 2:00pm Electronic 50/50 Raffle System Audits WMR 111/112 Electronic raffle systems are increasingly replacing the paper 50/50 tickets manually distributed at sporting events and fundraisers.

Using sophisticated wireless handheld devices and kiosks for ticket printing connected to back-office servers for storing and analyzing data these systems provide real time information on pool size to customers and on the sales process to draw organizers. As the increased scale and efficiency of the raffle process using these systems have driven prizes at single sporting events into six figures the unique risks introduced by electronic raffle systems have attracted increased regulatory scrutiny.

This session focuses on the unique features of electronic raffle systems and how the risks of their operation can be mitigated through effective testing and auditing practices. Aside from a discussion of the technical aspects of testing and auditing, the challenges of maintaining raffle integrity with deployments which use components from the software supplier, the venue itself, and the charitable organization which is the end licensee will be discussed.

3:10pm - 4:00pm Auditing the Cloud WMR 111/112 How do you know what you don’t know about the security of your Hosted Cloud System? Have you audited your cloud provider lately and what should be included the audit plan? Are you sure the provider is keeping their end of the agreement? It is no longer good enough to just audit your own system since you may no longer be the weakest link.

It’s time to think bigger... during this session you will learn what should be in your current audit plan. The session will also discuss how to build an audit plan to test your hosted Cloud.

Additional topics reviewed will include testing of Authentication, Authorisation, Accounting, social engineering, availability, component virtualization and encryption. Our networks and system environments have changed and continue to change so we must keep current.

Speaker: Bill Higgins, Development Manager, GLI Canada

Speaker: Robert Cutler, Business Systems Analyst, GLI Canada 2:10pm - 3:00pm Network Risk Assessment and Field Testing & Inspection WMR 111/112 Are your IT networks and systems secure? How does one know?

Does your IT system alert you if an attempt for unauthorized access were to occur over your network? Is your software current and identical to the version tested in lab? Is the software aligned to regulations in your jurisdiction? How do you know it is current and has not been altered?

This session is designed to explore these questions as well as the risks of unauthorized access to your system and outdated software.

Furthermore it will outline steps one can take to mitigate these risks. Additional topics reviewed will include: a practical approach to internal, external and wireless network assessments, the three phases of field testing and inspection (local areas network, software and system communications) and key risks to be aware of.

Speaker: Greg Doucette, Director, Professional Services, GLI Canada

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2014-06-12 9:32 AM

RESPONSIBLE GAMBLING TUESDAY, JUNE 24, 2014

WEDNESDAY, JUNE 25, 2014

11:10am - 12:00pm Millennials and Social Gaming: Changing the Game Environment to Attract the Next Generation of Players WMR 114/115 The gaming industry is working to expand its player base and improve its appeal to a generation that prefers 21st century social games such Xbox, Angry Birds, and the ever-popular Candy Crush. Millennials (and the generation behind them, which is so young it hasn’t been named yet) have always been wired and they experience a high percentage of their social interactions online.

Millennials also seek greater purpose and social connectedness from their consumer experiences and view robust corporate social responsibility as table stakes.

10:10am - 11:00am Managing Risks of Problem Gambling – Current Perspectives on Duty of Care Questions WMR 102 With recent judicial decisions on high profile problem gambling legal actions (Ross case in BC, Dennis class action in Ontario), what considerations are being discussed in industry and legal communities around duty of care and RG policies and programming?

As the industry grapples with how to attract the next generation of players, taking a closer look at social gaming is the next logical step. But customer preferences are unique to this platform. This panel will examine what strategies gaming developers use when it comes to building and marketing social games to attract and retain new players. How should game design and gaming environments alter in order to appeal to changing demographics? And what RG protocols should be adapted to ensure that it is just fun and games?

Moderator: Amanda Brewer, Partner, TRM Consulting Panelists: Kenny Huang, CEO, Bluebat Games; Terry Debono, Partner, The Debono Group 12:10pm - 1:00pm Online Gambling and the RG Learning Cycle WMR 114/115 Early efforts in Responsible Gaming implementation may have drawn on experience in land-based gaming, however the direction of that learning has reversed, with Internet gaming informing landbased gaming. Panelists will review the merits and blind spots of account-based gambling for RG. Research-based approaches to identify risk, informed by land-based gambling and observable signs, don’t work and may not be needed to understand who is at risk in an Internet setting. Panelists will discuss emerging evidence drawn from analysis of behaviours prior to account closure or to self-exclusion in order to build predictive models of risk. New approaches to regulation will be examined for Internet gaming, such as Ontario’s new Standards. Panelists will also examine third party harm – the scarcity of available evidence, policy steps being taken in other jurisdictions – and debate the potential implications for a Canadian context.

Moderator: Kevin Weber, Partner, Dickinson-Wright Panelists: Knut Walters, Communications Economist, Scientific Affairs; Paul Smith, Director, Social Responsbility, BCLC; Alex Blaszczynski, ALC; Judith Glynn, Consultant, Strategic Science

20 | Canadian Gaming Summit 2014

Moderator: Paul Smith, Director, Social Responsibilty, BCLC Panelists: Paul Pellizzari, Executive Director of Policy & Social Responsibilty, OLG; Rob Kroeker, VP, Compliance & Chief Privacy Office, Great Canadian Gaming Corp; Brent Olthuis, Partner, Hunter Litigation 3:10pm - 4:00pm RG Standards Development – What have we learned?

What do standards mean for the future of the industry?

WMR 109 Over the last number of years a number of RG standards for operators have emerged, including the World Lottery Association, RG Check, standards-based approach to regulation, the Interprovincial Lottery Corporation’s National RG Framework.

What difference have these standards made for operators in Canada?

Have they clarified obligations, or do multiple standards create confusion?

Can these developments help the evolution of the industry over the next decade as new product and channel development will continue to develop?

Moderator: Bev Mehmel, Director, Corporate Social Responsibility, MLL Panelists: Dr. Jamie Wiebe, Director of Research & Development, Responsible Gambling Council; Alan Feldman, Executive Vice President, MGM Resorts; Kim Wilson, Manager, Corporate Social Responsibility, ALC

HORSE RACING TUESDAY, JUNE 24, 2014

WEDNESDAY, JUNE 25, 2014

11:10am - 12:00pm An Update on North American Horse Racing Industry WMR 110 The Panel will discuss the current and future outlook of Horse Racing in Canada.

2:10pm - 3:00pm The Horse-Racing Industry: Regulation and Change WMR 117 The horse-racing industry has traditionally held itself apart from other gaming activities and the Criminal Code reflect its status as an activity that is clearly separate from the world of lotteries and casinos. To most outsiders, the operation and regulation of the industry is a black box. As horse-racing continues to lose market share in Canada, at least one provincial government is taking active steps to integrate it into the main gaming universe. The panel will provide an overview of the laws governing horse-racing in British Columbia, Ontario and Quebec. It will also consider changes that could be made to the Criminal Code to allow the integration of horse-racing into activities presently run by the provincial lottery corporations. In that regard, the panel will also provide a brief overview of the recommendations made by the Ontario Horse Racing Industry Transition Panel in the report it issued last October.

Moderator: Chuck Keeling, Vice President, Great Canadian Gaming Corp.

Panelists: Chris Roberts, Venue Manager, Northlands Park; Vincent Trudel, President, Gaming Operations; Bill Ford, Vice President Legal, Woodbine Entertainment Group 3:10pm - 4:00pm Integration of Horse Racing into OLG’s Modernization WMR 117 The session will provide an overview of market research findings, efforts around marketing and product development, and cover how these two industries will work together in Canada’s largest market.

Presented by: Jeff Corcoran, Executive Director, Corporate Marketing; Stuart Walker, Vice President, Gaming Operations

Moderator: Danielle Bush, Partner, Miller-Thompson Panelists: Bill Ford, VP Legal, Woodbine Entertainment Group; Jennifer Friedman, Litigation Counsel, Ontario Racing Commission; Brian Butters, Director of Racing Sustainability, BC Horse Racing Management Committee; Rande Sawchuk, Director Policy & Planning Canadian Pari-Mutuel Agency

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SPORTS BETTING TUESDAY, JUNE 24, 2014

WEDNESDAY, JUNE 25, 2014

3:10pm - 4:00pm What Does the Sports Betting Landscape Look Like in Canada?

WMR 114/115 This session aims to paint the landscape for sports betting in Canada. The taboo topic of sports betting with be discussed from a dual perspective; not just understanding what current day bettors are doing, but also what non-sports bettors are doing.

3:10pm - 4:00pm How Content Can Make Canada’s Parlay System More Enjoyable for Customers and More Profitable for Lottery Corporations WMR 114/115 Canada is a sports-crazy nation and we love all kinds of sports: football, hockey, basketball, baseball, tennis, golf and nobody cheers for curling like Canadians. Canadian cities are proud homes to many major-league teams and there is no shortage of interest in the sports industry.

Speaker: Jason Allsopp, Associate Vice President, Ipsos

So how can lottery corporations harness this interest and enthusiasm for sports and make the existing parlay system more enjoyable for customers and more profitable?

The answer is simple: content. Provide more sports information to drive interest and demystify Canada’s sports betting process.

Consumers require information in order to make an informed and responsible choice, and once they feel comfortable, their enjoyment of the experience will increase. They’ll become repeat customers, and lottery corporations will see higher volume transactions.

This panel will examine how to create and distribute content to peak interest among sports fans – to the benefit of lottery corporations across the country.

Moderator: Terry Debono, Partner, The Debono Group Panelists: Terry Leiweke, Founding Partner, Absolute Sports; Bruno Rocha, Senior Vice President, The Perform Group; Randy Haynes, Principal, Randy Haynes Associates Ltd.

22 | Canadian Gaming Summit 2014

GAMING BUSINESS TUESDAY, JUNE 24, 2014

WEDNESDAY, JUNE 25, 2014

12:10pm - 1:00pm Improving Quality Assurance of Software and Systems WMR 110 The amount of technology utilized in the gaming industry continues to grow at a tremendous rate driven by the overall technology ecosystem around the world. The amount of software (lines of code) used in various computer systems in gaming has been increasing exponentially. Defects and the ensuing corrections to these defects are having a negative impact on all parties. Operators, regulators and software providers need to work together to improve the quality of solutions delivered. This forum will discuss this issue to build awareness and propose an approach and framework to improve the overall reliability, security and functionality of software and systems for the gaming industry.

2:10pm - 3:00pm What Does a Mature Gaming Industry Mean to Provincial Gaming Operators?

WMR 109 A discussion of recent trends (and factors behind these trends) impacting provincial gaming industries with a focus on casino and VLT gaming activities and future outlook for these activities based on programs changes that have been/are being implemented across Canada.

Speaker: Robert Scarpelli, Managing Director, HLT Advisory Inc.

Speaker: Klaus Peltsch, Director, Architecture and Emerging Technlogy, OLG 2:10pm - 3:00pm Gaming Development Opportunities WMR 114/115 An increasing number of governments around the world are embracing the strong economic benefits that gaming can bring. In North America and Asia in particular, there has been a significant increase in land-based gaming development opportunities. In most cases the development opportunities are in jurisdictions new to gaming or, as in the case of Ontario are a modernization of a government run corporation. Ed Bowers, Sr. Vice-President of Global Gaming Development at MGM Resorts International, will discuss the various jurisdictions and outline the conditions necessary for successful development.

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GAMING OPERATIONS TUESDAY, JUNE 24, 2014

WEDNESDAY, JUNE 25, 2014

11:10am - 12:00pm Growth of Electronic Table Games WMR 116 An introduction to Electronic Table Games. How Electronic Table games are a growing category that is gaining momentum and is a category of its own which is not comparable to tables or slots. This session will examine the growth and trends of Electronic Table Games worldwide and the impact in Canada. We will discuss the historical benefits of this category and the current trends that are driving new revenue growth. Interaction and discussion are encouraged to learn from others experiences with this category and assess the benefits and pitfalls of Electronic Table Games in Canada.

11:10am-12:00pm Table Analytics & Innovation WMR 111/112 Although table games are measured by the empirical performance of hold percentage, many operators do not understand the dynamics of a game’s “hold” in its many forms. From traditional house-banked games to the rolling tables in Asia, various dynamics of this ubiquitous measurement are explored. Also, a look at how costs and emerging markets are driving innovation.

Speaker: Kelvin Morin, Director, Table Games Optimization, Las Vegas Sands Corp

Speakers: Richard Cone, President, Bet Rite; Billy MacLellan, Chief Operating Officer, Bet Rite 12:10pm - 1:00pm After TITO - The Next Technology Wave WMR 116 The economic recovery has been much slower than expected and for brick and mortar casinos, dealing with an aging player base, attracting new Generation Xs and Ys, and building a meaningful online strategy has only amplified the existing financial pressures.

In 2014 and beyond, successful casinos will likely have to scramble to differentiate themselves and lure new players through the physical doors of their casino. More importantly, once in the property, casinos will need to both identify these new players and find creative ways to keep them in the casino, extend their play or encourage return visits. Many casinos have a proven marketing strategy to retain their club players, so the true challenge for most will lie with their ability to build and expand their brand loyalty with the untapped new and anonymous players.

Moderator: Vic Poleschuk, Great Canadian Corp.

Speakers: John Edmunds, Chief Marketing Officer, Future Logic; Patrick Flannery, Senior Director, Aristocrat; Ron Galloway, Senior Director of Product Planning, Bally 2:10pm - 3:00pm Alberta’s Casino Optimization WMR 116 As an industry that always that has been perceived as “recession proof” we are fast becoming archaic and we are not any closer to being the first or second choice for the discretionary dollar.

Entertainment options are becoming more sophisticated and people are seeking unique entertainment experiences such as: 3D movies with bigger seats, unique food/beverage services, “ultra” lounges, “gastro” pubs, and nontraditional entertainment options (paint ball, theme dinners with friends etc.). The presentation will provide insight to what the AGLC is doing to address the issues that face us as operators.

Speaker: Bob Arnett, Manager Casino Optimization, AGLC

24 | Canadian Gaming Summit 2014

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iGAMING TUESDAY, JUNE 24, 2014 12:10pm - 1:00pm Gaming Convergence - When Players Engage More, We All Win WMR 111/112 When players engage more, we all win. The best strategy is to create content for players on land, online and on the go. IGT has been leading and transforming gaming entertainment for many years, by deploying a proven convergence strategy that involves cross-platform content development and distribution for the benefit of operators and players. Leveraging its rgs server technology, IGT delivers its best-in-class, fan-favorite content that players enjoy on the casino floor, to IGT interactive for online play and to IGT’s DoubleDown Casino in the social casino environment.

IGT monetizes its existing game library across all platforms but consumption is moving increasingly toward mobile. True to its pioneering spirit, IGT has responded to this by redesigning its processes to incorporate mobile requirements on the front end of the game development cycle.

Speaker: Joe Sigrist, VP of Product Management & Development, IGT

WEDNESDAY, JUNE 25, 2014 11:10am - 12:00pm iGaming in New Jersey: They Launched – Now What?

WMR 117 Just over six months ago New Jersey became the first U.S. state to offer online gaming, and it happened quickly. It took only nine months from inception to launch. Online gaming is all over the news again, but this time because it’s legally available – and other states are working hard to catch up.

2:10pm - 3:00pm Geolocation: A focus on the NJ Launch WMR 110 The launch of internet gaming in New Jersey in November 2013 not only marked the opening of the largest regulated iGaming market thus far in North America, but also the introduction of the world’s most stringent geolocation requirements. Because a player’s location must be verified in order to play, geolocation technology has become essential to both market success and regulatory compliance.

Speaker: Lindsay Kininmonth, Operations Manager, GeoComply USA Inc. 3:10pm - 4:00pm Social Gaming 101: Everything you always wanted to know but didn’t have a clue who to ask WMR 110 You can’t go a day without hearing about social media. Facebook, Twitter, something to do with angry birds - all this and more is social media. But what does it mean when its applied to gaming?

In this session we get back to basics and look at social gaming, specifically on social casinos and how social games succeed.

Topics such as monetizing a player, retention metrics, and how the science of social is influencing the online casino industry will be covered. Best of call, the secrets of why and how games become blockbusters on social media will be revealed!

Panelists: Kenny Huang, CEO, Blue Bat Games; Ron Segev, Partner, Segev-Homenick, LLP; David Chang, CMO, Gamblit

How did New Jersey get its full casino platform up and running so quickly? From a regulatory standpoint, how did the state create its model and solicit and approve operators? If you run a large landbased casino, what opportunities exist in New Jersey – and Delaware and California? Why is online gaming an attractive business option?

And from the operations side – where do you even begin?

This panel will examine what happened in New Jersey from the regulatory, business and operations perspectives and also look at which other U.S. states will likely come online in 2014/2015. Or will Sheldon Adelson get the best of the industry?

Moderator: Troy Ross, President, TRM Consulting Ltd. Panelists: Alan Feldman, Executive Vice President, MGM; Keith Furlong, CEO, Interactive Gaming Council; Dana Takrudtong, Vice President Sales, Game Account Network

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LEGAL & REGULATORY The rapid pace of change and technological advancement in the gaming industry has created an increasingly complex and ever changing legal and regulatory environment, not only in Canada, but across the world. The Canadian Gaming Summit Legal and Regulatory track brings together the industryès leading lawyers, regulators and gaming executives to examine and engage you on todayès most important legal and regulatory issues.

The 2014 Legal & Regulatory track is co-chaired by Don Bourgeois, Principal of Gaming & Regulation Group Inc. and Michael D. Lipton, Q.C, a senior partner of Dickinson Wright LLP.

Don Bourgeois

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1:10pm - 4:00pm Being Compliant with Canada’s AML Legislation: New and On-Going Requirements WMR 110 This workshop will examine a range of gaming sector AML/CTF compliance requirements that have emerged over the past year. The panel will speak to these changes as they see them being applied across gaming organizations. In addition, a number of compliance requirements, which continue to be problematic in their application according to regulatory findings will be highlighted. The panel will identify various best practices that have shown to be effective in addressing what the regulators expect in these areas. The workshop has been designed to be hands-on with audience participation. Specific topics will include; • The new legislative changes • New guidance on risk assessment programs • What steps an employee must follow in dealing with a suspicious transaction; • What are the characteristics of a suspicious transaction; • Identifying the person & behaviour, reporting it, checking all lists, papering it & ensuring it complies with FINTRAC’s requirements; and • What about terrorist financing or sanctioned entities or person.

Moderator: Michael Lipton, Partner, Dickerson-Wright Panelists: Christine Duhaime, Partner, Duhaime Law; Derek Ramm, Director, Anti Money Laundering Program, OLG; Brad Desmarais, Vice President, Corporate Security, BCLC

26 | Canadian Gaming Summit 2014 BGI_Gaming_Summer_2014.indd 1

14-06-09 9:28 AM

TUESDAY, JUNE 24, 2014

WEDNESDAY, JUNE 25, 2014

11:10am - 12:00pm Procurement and Due Diligence for the Supply Chain WMR 111/112 Changing legal requirements relating to registration of suppliers and enhanced obligations for casino operators suggest that consideration will have to be given to best practices for procurement and new procedures for the vetting of suppliers

10:10am - 11:00am Social Gaming and Social Gambling in Canada WMR 111/112 Many gambling operators are investing in social games where players play for entertainment purposes without being able to win real money. This panel will discuss the legal issues related to social gaming and when social gaming becomes “grey market” gambling.

Moderator: John Tuzyk, Partner, Blake, Cassels & Graydon LLP Panelists: Tom Mungham, COO, Alcohol and Gaming Commission of Ontario; Bruce Caughill, VP Legal/Administration, Niagara Casinos; Larry Potts, VP, Chief Compliance Officer, Director of Security, Scientific Games 2:10pm - 3:00pm Sportsbetting: Recent Developments and Challenges in Canada and Elsewhere WMR 111/112 Sportsbetting continues to be one of the most popular gaming activities in the world yet it is regulated in very different ways from jurisdiction to jurisdiction. In this session, the panelists will provide an overview of the law governing sportsbetting in Canada, the U.S., the U.K. and Australia. Topics will include New Jersey’s appeal of the ban on sports-betting to the US Supreme Court and the status of the Canadian bill to legalize betting on single sports events in Canada. The panel will also address one of the main challenges facing organizations that provide legal sportsbetting activities, namely match-fixing, and the legislative approaches to that problem in the U.K. and Australia. The panel will also address the legal issues arising from “courtsiding” and the arrest of a British national engaged in that activity at the Australian Open in January.

Moderator: Danielle Bush, Partner, Miller-Thompson Panelists: Paul Burns, Vice President, Canadian Gaming Association; Dan Shapiro, Director Business Development, William Hill 3:10pm - 4:00pm “General Counsel”/”In-House Counsel” WMR 111/112 A discussion of the legal and practical issues facing General Counsel for casino operators, suppliers and Crown corporations, including those related to “conduct and management”, compliance with multiple and potentially inconsistent regulatory requirements, Ontario’s new registration regime (especially exemptions for certain non-gaming-related suppliers), quality assurance (or lack thereof) and legal liability for gaming products, and working within an entertainment sector with a high public profile, and public and political scrutiny.

Moderator: Ilkim Hincer, Vice President, Trilliant Canada Gaming Panelists: Rob Kroeker, Vice President, Compliance Offficer, GCGC; Carolyn Marcotte, Vice President, Legal, Caesar’s Windsor; Katie Lever, Senior Vice President, Bally; Jennifer Keim, General Counsel, BCLC

Moderator: Gerold Goldlist, Partner, Davies Ward Phillips & Vineberg, LLP Panelists: Michael Lipton, Partner, Dickinson-Wright; Michael Disney, Partner, Davies Ward Phillips & Vineberg, LLP; Robert Stocker, Partner, Dickinson-Wright 2:10pm - 3:00pm Sports Betting and the Match-Fixing Dilemma Room 519A The gaming and lottery industries are experiencing convergence in several areas – within the business, the merging of suppliers, the cross-over of products from gaming channel (casino, internet/ mobile, lottery retailer) to another, and the blurring of the lines between “lottery” and “gaming”. This panel will discuss the practical and legal issues that arise from the convergences, including different standards not only jurisdictionally but also for different channels (WLA standards, iGaming standards, slot standards), the use of social gaming for both non-gambling and gambling activities, and the potential of single event sports betting to reinforce these trends.

Moderator: Don Bourgeois, Principal, Gaming & Regulation Group Panelists: Terry Debono, Partner, The Debono Group, Darren Henderson, Partner, PwC; Andrew Rosewarne, Director Gaming, NMI; Matteo Monteverdi, Senior Vice President of Interactive, GTECH; Kenny Huang, CEO, Bluebat Games 3:10pm - 4:00pm Top Technology Trends WMR 111/112 A panel discussion of key technology trends and the implications from market optimization, game development, quality assurance, standards development, testing and regulatory perspectives. These trends include experiential gaming, system state intelligence, testing automation tools, game level facial recognition, game casting, wide area central determination systems, data analytics, and other trends.

Moderator: Don Bourgeois, Principal, Gaming & Regulation Group Panelists: Klaus Peltsch, Director of IT, OLG; Tina Kilmer, Vice of President of Compliance, Bally; Giuseppe Portoricco, Vice President,GTECH, Salim Adatia, CEO, GLI

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MARKETING & COMMUNICATIONS WEDNESDAY, JUNE 25, 2014 10:10am - 11:00am Marketing Innovation WMR 114/115 There are so many interesting and innovative marketing ideas happening all over the world, wouldn’t it be great so have a look at some of the best? In this session we’ll scour the world to bring you examples of the most creative and thoughtful marketing ideas, not just from casinos, but from anywhere and from any industry.

After all, true inspiration comes from the strangest places.

Speaker: Jim Kabrajee, CEO, Marshall Fenn Communications

11:10am - 12:00pm Hard Rock Casino Vancouver WMR 118 The Hard Rock Casino Vancouver opened in Metro Vancouver in December 2013. Developed and operated by Great Canadian Gaming Corporation (GCGC) it is Canada’s first Hard Rock Casino and one of few franchise branded casinos in Canada. This session will look at why GCGC decided to franchise the Hard Rock brand, how they went about their research, development, and implementation.

The session will also review some of the success stories and key learning GCGC had along the way.

Speakers: Raj Mutti, Executive Director, Hard Rock Casino Vancouver; Alasdair Douglas, Vice President Marketing, Great Canadian Gaming Corporation

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SECURITY & SURVEILLANCE The 2014 Security & Surveillance education track consists of topical matters which are relevant to many aspects of gaming operations and focus on the identification and minimization of risks. The subject matter will be presented in such a manner as to highlight the roles, responsibilities and relationships of security and surveillance with those of other departments in order to develop a common understanding and encourage collaboration.

The Security & Surveillance educational sessions are developed with and are sponsored by the Gaming Security Professionals of Canada (GSPC) and the track is Chaired by the GSPC’s Executive Director, Gerald Gerald Boose Boose. The GSPC is a pan-Canadian organization, whose membership consists of executives and senior managers in private and public sector organizations who have responsibility for supporting and ensuring the security of gaming operations. Its mandate includes game protection in general and, more particularly, the protection of casino, video lottery, conventional lottery ticket and electronic gaming products and systems.

TUESDAY, JUNE 24, 2014 11:10am - 12:00pm Active Shooter Response WMR 117 Utilizing an award winning video of a very realistic, mock scenario we will breakdown the typical occupant mistakes and instinctive reactions that people have if not trained in the basics of what to do in such a volatile situation. The course will outline the elements of a good response plan. Total chaos typically ensues in an active shooter situation. The most critical elements of the plan are effective and timely communication to local public emergency services and simultaneously the communication to all of your facility/property occupants of the existence of the active shooter. Response guidance for your occupants should follow the basic survival protocols for active shooter incidents –get out, hide out, and prepare to take out the shooter as a last resort.

Suggestions regarding the development of facility specific response plans, the training for all employees, and the specific training for security and evacuation planners/coordinators will be addressed.

Presented by: Rob Shuster, Vice President, Protective Services & Training, FIMAC 12:10pm - 1:00pm Security and Privacy: Stronger Together WMR 117 In May 2013, British Columbia Lottery Corporation (BCLC) successfully amalgamated its privacy and information security teams and gained significant advantages in both areas. Here, we’ll discuss why the decision to amalgamate was made and what cultural and procedural changes were necessary to make the change a success. You’ll learn the challenges and discoveries that were made when the technical security team became involved in the privacy impact assessment process and how privacy legislation strengthened the information security program. BCLC’s new integrated information privacy and security assessment process will also be presented. This new process allows for faster, more comprehensive privacy and security reviews of new systems and initiatives and is designed to assist business units in understanding the privacy and security risks and opportunities within their projects.

Presented by: Angela Swan, Director, Information Privacy & Security, BCLC

2:10pm - 3:00pm Gaming Security Leadership Round Table WMR 117 A panel of gaming security experts will each introduce the top issues and priorities in their respective jurisdictions. After these opening remarks, they will engage in an open discussion amongst themselves and with the audience.

Moderater: Gerald Boose, Executive Director, Gaming Security Professionals of Canada (GSPC) Panelists: Rob Kroeker, Vice President, Compliance Officer, Great Canadian Gaming; Bob Arlint of Vice President, Saskatchewan Gaming; Richard Paris, Director Security, Casino Fallsview Resorts; Brad Desmarais, Vice President, Corporate Security, BCLC

WEDNESDAY, JUNE 25, 2014 11:10am - 12:00pm Gambling with Regulation: An Analytical Approach to Anti-Money Laundering WMR 114/115 This session is intended to deliver an overview of how an automated state of the art Anti-Money Laundering (AML) solution can be successfully harnessed by the gaming industry to address compliance related problems.

In building Analytics into standard AML practices and procedures such as suspicious activity monitoring, customer due-diligence, watchlist matching, case management and regulatory reporting, casino corps are able to dramatically enhance their AML strategy and improve their ability to comply with federal and provincial regulations as they evolve and change. Further such systems allow the industry to effect reduce the costs associated with non-compliance as well as garner efficiencies in the operations aspects of their AML processes. An analytical approach allows for successful transparency that allows both the industry and the regulators to win.

Presented by: Daniel Nagle, Financial Crimes Solutions Specialist, SAS Canada; Emmanuel Pacheco, Account Executive, SAS Canada 2:10pm - 3:00pm Anti-Money Laundering and Regulatory Compliance Update WMR 114/115 An overview will be provided of recent and anticipated changes to the legal and regulatory requirements. The principle issues will be identified and there will be a discussion of the strategic responses to ensure effective AML actions and regulatory compliance.

Presented by: Iain Kenny, Forensic and Investigative Services, MNP Show Guide | 29

HUMAN RESOURCES MONDAY, JUNE 23, 2014

TUESDAY, JUNE 24, 2014

HALF DAY WORKSHOP

3:10pm - 4:00pm E-learning: Anti-Harassment Training for Casinos WMR 116 Manitoba Liquor & Lotteries and Computer Generated Solutions (CGS) have joined forces to develop an Anti-Harassment in the Gaming Industry program with a 2-pronged e-learning approach. The program provides e-learning training for frontline gaming employees and supervisors/managers and can be presented in a fully online format or a blended training approach. Come and hear how CGS worked with SME’s to tailor a successful program for the casino environment and learn more about the training delivery approach of Manitoba Liquor & Lotteries.

1:10pm - 4:00pm Challenge your approach to business by asking “What’s Possible?”

WMR 109 We often confuse activity with productivity. If we’re busy, we must be making headway, right? Not always. A lot of ineffective busyness can go undetected until the results come in…and then it’s too late. Gold of the Desert Kings™ creates an experience in which the difference between activity and productivity can mean life or death, not just success or failure. The vibrant world within this learning experience is simply a parallel for the world we face in Canadian Gaming – a world where planning, gathering resources and goal-directed action, executed within a changing environment, are the keys to maximizing results. Limited to 60 people, this educational event is also a great networking opportunity!

Presented by: Todd McCallum, Vice President, Business Development, Eagle’s Flight™ - Corporate Training that Changes Behavior

Presented by: Judith Hayes, Director, Organizational Programs, MLL; Dayna Hinkel, Business Manager, MLL; Paul Hanson, Business Development, Computer Generated Solutions

WEDNESDAY, JUNE 25, 2014 10:10am - 11:00am Colourful Communication WMR 117 Using the Insights Discovery model participants will explore: • Their natural preference for communication • How to adapt and connect with others • How to communicate to a diverse audience This highly interactive session will deliver relevant, practical strategies that offer an immediate impact on your own communication skills and will get you thinking about the possibilities of shifting communication in your organization.

Presented by: Anne Bishop, Senior Facilitator, Insights Vancouver 3:10pm - 4:00pm The Importance of Performance Management WMR 117 The focus of our discussion will be the critical need to document unacceptable performance in order to manage a strong and productive workforce. All too often leaders find it difficult and time consuming to deal with and document needed employee improvement. This session will discuss the benefits and pitfalls of document.

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30 | Canadian Gaming Summit 2014

Speakers: Kelly Wolfe Gregoire, Vice President Human Resources, Casino Windsor; Debra Pratt, Chief People Officer, Casino Rama

CANADIAN GAMING SUMMIT EXHIBITION The Canadian Gaming Summit Exhibition provides delegates the opportunity to meet one-on-one with existing and prospective suppliers. The 2014 Exhibition showcases the latest technologies and services. Walk the show floor to experience the best and hottest products available to the gaming industry today.

Highlight indicates a 2014 Summit Sponsor EXHIBITOR . . . . . . . . . . . BOOTH Accro Furniture Industries . . . . . . . 710

Cummins Allison ULC. . . . . . . . . . 611

Medeco of Canada . . . . . . . . . . . 106

Adept Consulting. . . . . . . . . . . . . 835

eConnect Inc. . . . . . . . . . . . . . . . 809

MediaEdge Communications . . . . 102

Ainsworth Game Technology. . . . 505

FutureLogic, Inc.. . . . . . . . . . . . . 501

Multimedia Games. . . . . . . . . . . . 525

Amaya Gaming Group. . . . . . . . . 200

GameAccount Network. . . . . 108

Aristocrat Technologies, Inc. . 212

Gaming Laboratories International. . 600

NOVOMATIC AMERICAS SALES, LLC . . . . . . . . . . . . . . . . 513 NRT Technology Corp . . . . . . . . . 607

Arrow Games / Bazaar and Novelty / Bingo Vezina . . . . 615

Gary Platt. . . . . . . . . . . . . . . . . . 319

Pacific Watchman Systems Inc. . . . 118

Aruze Gaming America Inc. . . . . . 427

Gasser Chair Company . . . . . . . . 700

Panasonic Canada. . . . . . . . . . . . 801

Axis Communications Inc.. . . . . . . 817

GCA (Global Cash Access). . . 811

Regency Gaming . . . . . . . . . . . . 835

Bally Technologies, Inc.. . . . . 301

GDC-GameDevCo Ltd . . . . . . . . 805

BCLC Responsible Gaming & Hard Rock Vancouver Casino. . . . . . . . 831

Global Payments Gaming Canada, Inc. . . . . . . . . 627

Sault Ste. Marie Economic Development Corp . . . . . . . . . . 837

Bet Rite Inc. . . . . . . . . . . . . . . 319

GPI. . . . . . . . . . . . . . . . . . . . . . . 426

Specialty House of Creation . . . . . 116

GTECH Canada . . . . . . . . . . . 206

Suzo-Happ Group. . . . . . . . . . . . 619

Houle Electric . . . . . . . . . . . . . . . 726

TCS John Huxley . . . . . . . . . . . . . 513

IGT. . . . . . . . . . . . . . . . . . . . . 218

TekVisions, Inc. . . . . . . . . . . . . . . 112

Interblock . . . . . . . . . . . . . . . . . . 319

Transact Technologies . . . . . . . . . 319

Ipsos Reid . . . . . . . . . . . . . . . . . . 819

Unified Systems Inc.. . . . . . . . . . . 120

JCM Global . . . . . . . . . . . . . . 325

Veridocs . . . . . . . . . . . . . . . . . . . 603

KGM Gaming. . . . . . . . . . . . . . . 821

Video King. . . . . . . . . . . . . . . . . . 425

Konami Gaming, Inc.. . . . . . . 224

WMS, a Scientific Games Company. . . . . . . . . . . . . . . 311

BGI. . . . . . . . . . . . . . . . . . . . . . . 815 Camacc Systems Inc.. . . . . . . . . . 114 Canadian Gaming Association. . . 132 Canadian Gaming Centre of Excellence . . . . . . . . . 102 Cantex Equipment Ltd. . . . . . . . . . 100 Carmanah Signs . . . . . . . . . . . . . 623 Cashtech Currency Products Inc. . . . . . . . . . . . . . . 702

NON-EXHIBITING SPONSORS

32 | Canadian Gaming Summit 2014

Mappedin. . . . . . . . . . . . . . . . . . 319

Scientific Games . . . . . . . . . . 311

Work Safe BC . . . . . . . . . . . . . . . 722

EXHIBITION HOURS Tuesday, June 24, 2014 – 1:00pm – 5:00pm Wednesday, June 25, 2014 – 10:00am – 2:00pm

2014 CANADIAN GAMING SUMMIT EXHIBITOR AND SPONSOR LISTINGS START ON PAGE 34

ENTRANCE

Show Guide | 33

EXHIBITOR & SPONSOR LISTINGS ACCRO FURNITURE INDUSTRIES Booth: 710 Canadian manufacturer established in 1946, designers of custom chairs for slots, poker, and table games. Reliable quality ensures comfortable, safe, and lasting performance for operators and guests.

Terry Clark 305 McKay Avenue Winnipeg, MB R2G 0N5 T: (204) 654-1114 F: (204) 654-2792 info@accro-acmechrome.com ADEPT CONSULTING Booth: 835 AINSWORTH GAME TECHNOLOGY Booth: 505 Ainsworth Game Technology is a leading-edge designer of innovative gaming machines. Ainsworth offers a wide range of gaming products including, stand-alone, progressives and linked games John Glaser – Sales Manager 6975 So Decatur Blvd., Suite 140 Las Vegas, NV, 89118 T: (702) 788-9000 F: (702) 778-9001 www.ainsworth.com.au ALBERTA GAMING & LIQUOR COMMISSION The AGLC administers the Gaming and Liquor Act, Tegulation and related policies.

AGLC administers Alberta’s charitable gaming activities and conduct and managing provincial gaming activities.

Kent Verlik, Vice President, Lottery and Gaming Services 50 Corriveau Ave St Albert, AB T8N 3T5 T: (780) 447-8600 info@aglc.ca www.aglc.ca

AMAYA GAMING GROUP Booth: 200 Casino, Poker, Sportsbook, Lottery.

Online, Mobile and Land-Based Ron Baryoseph, SVP of Sales 7600 Trans Canada Highway Pointe-Claire, QC H9R 1C8 T: (514) 744-3122 F: (514) 744-5144 info@amayagaming.com www.amayagaming.com

34 | Canadian Gaming Summit 2014

ARISTOCRAT TECHNOLOGIES, INC. Booth: 212 Aristocrat Technologies, subsidiary of Aristocrat Leisure Limited, designs, manufactures markets and sells gaming machines, progressive systems, and the Oasis 360 ™ casino management system.

Carrie Ullenbruch, Trade Show Coordinator 7230 Amigo St. Las Vegas, NV 89119 T: (702) 270-1000 F: (702) 270-1210 carrie.ullenbruch@aristocrat-inc.com www.aristocratgaming.com

ARROW GAMES / BAZAAR AND NOVELTY / BINGO VÉZINA Booth: 615 Canada’s leading supplier of charitable and social gaming products. This proud Canadian company operates manufacturing, sales and distribution facilities across Canada.

Jim McLean, Rick Sleaver, Stephane Robitaille 6199 Don Murie Street Niagara Falls, ON L2E 6X8 T: (905) 354-7300 F: (905) 354-5662 sales@arrowgames.com www.arrowgames.com

ARUZE GAMING AMERICA INC Booth: 427 Aruze Gaming America, Inc. is a rapidly growing provider of distinctive video and stepper slots, communal gaming products and multi-terminal stations.

Aruze’s global business units operate in the Americas, Japan, Australia, Macau, Africa and European markets.

Kelcey Allison, EVP Sales & Marketing 745 Grier Drive Las Vegas, NV 89119 T: (702) 361-3166 F: (702) 361-3403 kelcey.allison@aruze-gaming.com www.aruzegaming.com

ASSOCIATION OF GAMING EQUIPMENT MANUFACTURERS AGEM is an international trade association representing manufacturers and suppliers of electronic gaming devices, systems, table games, key components and support products and services for the gaming industry.

Marcus Prater PO Box 50049 Henderson, NV 89016-0049 T: (702) 812-6932 agem.org@cox.net www.agem.org

ATLANTIC LOTTERY CORP We’re in the business of providing regulated lottery to Atlantic Canadians and through that, delivering 100% of our profit to our provincial shareholders.

Since 1976, Atlantic Lottery has returned more than $6 billion in profit back to our communities.

922 Main Street Moncton, NB E1C 8W6 www.alc.ca

AXIS COMMUNICATIONS INC. Booth: 817 90 Burnhamthorpe Rd. W., Suite 1202 Mississauga, ON L5B 3C3 T: (800) 444-2947 F: (905) 366-0129 www.axis.com BALLY TECHNOLOGIES, INC. Booth: 301 Founded in 1932, Bally Technologies (NYSE: BYI) provides the global gaming industry with innovative games, table game products, systems, mobile, and iGaming solutions that drive revenue and provide operating efficiencies for gaming operators.

Robert Parente, Tom Hardy 6601 S. Bermuda Rd. Las Vegas, NV 89119 T: (702) 584-7000 F: (702) 584-7792 rparente@ballytech.com www.ballytech.com

BCLC Booth: 831 We operate lottery, casino, bingo and online gambling on behalf of the province and we take care to balance the fun and fair.

2940 Virtual Way Vancouver, BC V5M 0A6 T: (604) 225-6392 www.bclc.com

BET RITE INC. Booth: 319 Canada’s Gaming Supplier Exclusive Canadian Distributor and Custom Service Provider for: Interblock ; CPI/ MEI; TransactPrinters; Gary Platt; KGM-Signs, Slot Bases and Pit Stands; MappeInWayfinding Systems Richard Cone, President, Billy MacLellan, COO, Mark Dalla Riva, Director of Sales 1534 Mathers Bay West Winnipeg, MB R3N 0T7 T: (204) 792-8383 F: (204) 489-8260 accounts@betrite.ca www.betrite.ca

BMM INTERNATIONAL BMM Testlabs is the longest established and most experienced private independent gaming certification lab in the world. We have been serving the gaming industry for over 30 years.

Kelly Dyer, Marketing Coordinator 815 Pilot Road, Suite G Las Vegas, NV 89119 T: (702) 407-2420 F: (702) 407-2421 kelly.dyer@bmm.com www.bmm.com BOARDWALK GAMING AND ENTERTAINMENT Charitable Gaming Centre Owner Operators Michael E. Orser 175 Main Street, Unit 13 Penetanguishene, ON L9M 1L8 T: (705) 549-7463 F: (705) 549-4279 morser@boardwalkgaming.com www.boardwalkgaming.com

BGI Booth: 815 Headquartered in St. John’s, NL, Canada, British Group (BGI) has a rich history in the lottery and gaming sector.

Long-standing partnerships, world-class products, and technology advancements accentuate BGI’s internationally recognized operation. BGI is a leader in Pull Tab, Bingo Event Ticket, and Intelligent Dispensing Technologies.

Dave Connolly- President & CEO, Blair Connolly- Senior Vice President, Sales & Marketing 187 Kenmount Road, 2nd Floor, Suite 201 St. John’s, NL A1B 3P9 T: (800) 350-9940 F: (709) 368-3737 info@britishgroup.ca www.britishgroup.ca www.playlinxx.com CAMACC SYSTEMS INC. Booth: 114 CAMACC will be showcasing its worldclass camera and DVR storage gear, along with our sophisticated VIGIL software that ties it all together and gives our clients the tools they need to succeed in their sectors.

Brent Wozney, Steve Comber, Joe Thomas 103-8988 Fraserton Court Burnaby, BC V5J 5H8 T: (877) 255-9822 F: (604) 433-3549 brent.wozney@camacc.com www.camacc.com CANADIAN GAMING ASSOCIATION Booth: 132 The Canadian Gaming Association was created with the fundamental goal of creating balance in the public dialogue about gaming in Canada.

The Association’s mandate is to create a better understanding of the gaming industry by bringing facts to the general public, elected officials, key decision makers and the media through education and advocacy.

Bill Rutsey, President & CEO, Paul Burns, Vice President 131 Bloor St. West, Suite 503 Toronto, ON M5S 1P7 T: (416) 304-7800 F: (416) 304-7805 info@canadiangaming.ca www.canadiangaming.ca

CANADIAN GAMING CENTRE OF EXCELLENCE Booth: 102 The Canadian Gaming Centre of Excellence (CGCE) specializing in gaming education, organizational development and training events designed specifically for the Canadian gaming/casino industry.

Judith Hayes, Director, Dayna Hinkel, Business Manager 1555 Buffalo Place Winnipeg, MB R3C 2X1 T: (204) 957-2504 ext 8498 gamingcentreofexcellence@mbll.ca www.gamingcentreofexellence.ca

CANTEX EQUIPMENT LTD. Booth: 100 ON-PREMISE PAGING SYSTEMS FOR: CHEF/SERVER PAGING // HOSTESS/ PATRON PAGING // DEALER/WAITRESS PAGING // FOOD COURT PATRON PAGING // MOTOROLA TWO-WAY RADIO PRODUCTS // CUSTOM ENTRANCE MATS Ward Corcoran, Jerry Yampolsky 464 Northcliffe Crescent Burnaby, BC V5A 1A1 T: (604) 294-1234 cel@telus.net www.cantexequipment.com CARMANAH SIGNS Booth: 623 Carmanah designs and supplies LED signage and digital sign networks that increase sales and brand awareness for the global lottery and casino industries.

Melanie Farkas, Cameron Waldie, Maxwell Goldstein #5 6025-12th St. East Calgary, AB T2H 2K1 T: (403) 930-4269 F: (403) 525-5580 mfarkas@carmanahsigns.com www.carmanahsigns.com CASHTECH CURRENCY PRODUCTS INC. Booth: 702 CashTech provides retail cash management solutions including coin and note recycling, currency counters, coin and cheque processing equipment and supplies to Casinos across Canada.

Robin Steinberg 1040 Cardiff Blvd.

Mississauga, ON L5S 1P3 T: (905) 696-4831 F: (905) 696-0733 robin_steinberg@cashtechcurrency.com www.cashtechcurrency.com Show Guide | 35

EXHIBITOR & SPONSOR LISTINGS CASINO RAMA Ontario’s premier entertainment destination, offering gaming, luxury accommodation, a variety of dining options, a full-service spa, conference facilities and big name concerts and events.

Player Services 5899 Rama Road Rama, ON L0K 1T0 T: (800) 832-7529 inquiries@casinorama.com www.casinorama.com COMMUNITY GAMING & ENTERTAINMENT GROUP Charitable gaming centre – service supplier Tony Rosa 3240 Electricity Drive Windsor, ON N8W 5J1 T: (519) 948-7500 F: (519) 945-7800 trosa@cgeg.ca www.we-bingo.com

OP_CGB_Ad_2014.pdf

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DELTA BINGO GAMING Bingo and Gaming Company Cameron Johnstone 483 Speers Rd. Oakville, ON L6K 2G4 T: (905) 842-9386 F: (905) 842-9232 tania@deltabingo.com www.deltabingo.com

CUMMINS ALLISON ULC Booth: 611 Manufacturer of coin, currency and barcoded ticket processing equipment and self-service coin redemption kiosks such as JetScan single-pocket, two-pocket and multi-pocket currency and bar-code ticket scanners/sorters, JetSort Coin Sorters, Money Machines and JetWrap Coin Wrappers.

Harry Patrinos, Managing Director, Don Brown, Ontario Regional Sales, Kosta Adamis, Quebec Regional Sales, Abraham Vander Slagt, Maritimes Regional Sales, Oliver Schelb, Prairies Regional Sales, Scott Salter, British Columbia Regional Sales 3350 Ridgeway Dr., Unit 3 Mississauga, ON L5L 5Z9 T: (800) 499-6191 F: (905) 814-6182 inquire@cumminsallison.ca www.cumminsallison.ca

DIAMOND GAME Diamond Game, established in 1994, designs, manufactures, and services games and game systems for various North American gaming markets.

9340 Penfield Ave. Chatsworth, CA 91311 T: (818) 727-1690 F: (818) 727-1692 diamondsales@diamondgame.com www.diamondgame.com

10:29 AM

HLT ADVISORY HLT Advisory has provided consulting support to every provincial lottery and gaming corporation and almost every private gaming operator in Canada.

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36 | Canadian Gaming Summit 2014

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eCONNECT, INC. Booth: 809 eConnect™ is a software company in the security industry which combines financial transactional analysis with visual verification. This is accomplished by synchronizing transactional data from point-of-sale, casino systems and games to digital video surveillance, producing the best fraud deterrence tool in the industry.

Lexi Leland 7710 West Sahara Avenue, Suite 126 Las Vegas, NV 89117 T: (702) 523-8786 alexis.leland@econnect.tv www.econnectglobal.com FUTURELOGIC, INC. Booth: 501 Celebrating more than 30 years in business and 15 years in gaming, Futurelogic is the leading developer of innovative ticket printing and couponing solutions globally Eric Walla, Director of Sales, North America 425 E. Colorado Street, Suite 100 Glendale, CA 91205 T: (702) 481-5863 F: (702) 727-3807 eric.walla@futurelogic-inc.com www.futurelogic-inc.com GAMEACCOUNT NETWORK Booth: 108 701 North Green Valley Pkwy, Suite 200 -188 Henderson, NV 89054 www.gameaccountnetwork.com

GAMING LABORATORIES INTERNATIONAL Booth: 600 For 25 years, GLI has been the leader in continuously delivering THE best quality land-based and iGaming testing and consulting services for the gaming, wagering, and lottery industries.

Salim L. Adatia 6400 Roberts Street, Suite 210 Burnaby, BC V5G 4C9 T: (778) 331-0794 ext 5016 F: (778) 331-0799 Luther Jones s.adatia@gaminglabs.com www.gaminglabs.com

GASSER CHAIR COMPANY Booth: 700 A Million Ways to dazzle…

Artfully designed. Beautifully executed.

Gasser chairs don’t merely perform, they dazzle.

Patty Lewis, Roger Gasser 4136 Logan Way Youngstown, OH 44505 T: (800) 323-2234 F: (330) 759-9844 sales@gasserchair.com www.gasserchair.com GATEWAY CASINOS & ENTERTAINMENT LIMITED Dalila Perovic 4621 Canada Way, Suite 300 Burnaby, BC V5G 4X8 T: (604) 412-0166 F: (604) 412-0117 dperovic@gatewaycasinos.com GCA (GLOBAL CASH ACCESS) Booth: 811 3525 East Post Road, Suite 120 Las Vegas, NV 89120 T: (800) 833-7110 F: (866) 672-4371 www.gcainc.com

GDC – GAMEDEVCO LTD Booth: 805 WILD Playing Cards (WILD 5th SUIT), SPLIT Playing Cards, Mobile Apps, Licensed Playing Cards – Changing the industry one deck at a time!

Vatche Torossian, President 1550 Kingston Road, Suite 1359 Pickering, ON L1V 6W9 T: (226) 241-7655 vatche@gdcgamedevco.com www.gdcgamedevco.com GLOBAL PAYMENTS GAMING CANADA, INC. Booth: 627 Cage: Check Management Software ATM & Credit Cards: Cash Advance Systems ATM & Credit Cards: ATM Products and Services Keith Boucher 7201 W. Lake Mead Blvd., Suite 501 Las Vegas, NV 89128 T: (951) 789-0411 Erin Smetana keith.boucher@globalpay.com www.globalpaymentsinc.com

GPI Booth: 426 GPI is a leading global supplier of casino-quality table game products including Paulson, B&G, and Bud Jones currency, gaming furniture, accessories, and RFID Solutions.

Maricela Maciel, Director of Global Marketing 1700 Industrial Road Las Vegas, NV 89102 T: (702) 598-4200 mmaciel@gpigaming.com www.gpigaming.com GREAT BLUE HERON CASINO 2177 Island Rd Port Perry, ON L9L 1B6 www.gbhcasino.com GREAT CANADIAN GAMING CORPORATION Great Canadian Gaming Corporation operates gaming, entertainment and hospitality facilities in British Columbia, Ontario, Nova Scotia and Washington State. The Company’s 17 gaming properties consist of ten casinos, including one with a Four Diamond hotel resort, four horse racetrack casinos, and three community gaming centres.

13775 Commerce Parkway, Suite 350 Richmond, BC V6V 2V4 T: (604) 303-1000 F: (604) 279-8605 www.greatcanadiancasinos.com

GTECH CANADA Booth: 206 GTECH is a world leader in the Canadian casino and lottery markets. GTECH delivers top-performing products with an accent on experience.

Robin Drummond – Regional VP, GTECH America 328 Urquhart Ave. Moncton, NB E1H 2R6 T: (800) 561-4263 F: (506) 852-7784 Liette Hebert, Marketing Manager liette.hebert@gtech.com www.spielo.com

GARY PLATT Booth: 319

Show Guide | 37

EXHIBITOR & SPONSOR LISTINGS HLT ADVISORY HLT offers a comprehensive set of financial, operations, strategy and market skills to the Canadian and international gaming industry.

Robert Scarpelli, Managing Director, Lyle Hall, Managing Director 370 King Street West, Suite 604 Toronto, ON M5V 1J9 T: (416) 924-7737 F: (416) 961-7737 robertscarpelli@hlta.ca www.hlta.ca

HOULE ELECTRIC LTD. Booth: 726 Houle’s Security Division specializes in systems integration, showcasing Genetec’s unified Security Centre platform, with other major products from Sony, Axis, Kantech, Iomiscent, Ekahau & others Levis Veilleux, Bob Burkholder, Chloë Smith 5050 North Fraser Way Burnaby, BC V5J 0H1 T: (604) 434-2681 F: (604) 434-0480 bburkholder@houle.ca www.houle.ca IGT Booth: 218 IGT provides an exhilarating line-up of games and total systems solutions for unforgettable player experiences and innovations that bring customers thrilling content around the globe.

David Flinn, Executive Director and General Manager 1077 St. George Blvd., Suite 300 Moncton, NB E1E 4C9 T: (506) 858-8049 F: (506) 858-5865 david.flinn@igt.com www.igt.com

INTERBLOCK Booth: 319

38 | Canadian Gaming Summit 2014

IPSOS REID Booth: 819 Specialty practice that serves the research needs of gaming clients. We are considered the most experienced lottery and gaming market research provider in North America.

Paul Lauzon, Jason Allsopp 635 8th Ave. SW, Suite 600 Calgary, AB T2P 3M3 T: (587) 952-4871 F: (403) 294-1535 paul.lauzon@ipsos.com www.ipsos.ca JCM GLOBAL Booth: 325 JCM is the industry’s leading transaction technology supplier. JCM’s Canadian product line includes iVIZION® and iPRO™ bill validators, PayCheck 4® printer and ICB® 3.0 cashbox.

Ian Setterfield, Dean Hendrickson 925 Pilot Road Las Vegas, NV 89119 T: (702) 651-0000 F: (702) 651-9912 sales@jcmglobal.com www.jcmglobal.com

KGM GAMING Booth: 821 KGM Gaming has built its reputation around the manufacturing of quality gaming products and exemplary service.

KGM Gaming offers the finest quality products and the service to support casino operations.

4250 Wissahickon Ave Philadelphia, PA 19129 T: (215) 430-0388 F: (866) 621-7117 info@kgmgaming.com www.kgmgaming.com KONAMI GAMING, INC. Booth: 224 Konami Gaming, Inc. is a complete gaming manufacturer that develops, designs, manufactures, distributes, sells and services slot machines and an innovative casino management system, SYNKROS™.

Annabelle Lee, Marketing Manager 585 Konami Circle Las Vegas, NV 89119 T: (702) 616-1400 F: (702) 367-0007 sales@konamigaming.com www.gaming.konami.com

KPMG MANAGEMENT SERVICES LP KPMG offers audit, tax and advisory services to gaming companies across Canada by addressing business and industry issues from their perspective.

Services include regulatory compliance, business transformation and business optimization.

4100 Yonge Street, Suite 200 Toronto, ON M2P 2H3 T: (416) 228-7215 F: (416) 228-7123 www.kpmg.ca

LOTO-QUEBEC 500 Sherbrooke Street West, 16th Floor Montreal, QC H3A 3G6 www.lotoquebec.com

MAPPEDIN Booth: 319 MEDECO OF CANADA Booth: 106 For high security protection, don’t rely on an ordinary lock. Ask for Medeco, the world’s premium high security mechanical lock.

Serge Blouin, Dag Nyhof, Trish Holland, Kris Houle 160 Four Valley Drive Vaughn, ON L4K 4T9 T: (905) 532-4970 F: (905) 532-4971 ikiratzis@assaabloycanada.ca www.medeco.com MEDIAEDGE COMMUNICATIONS Booth: 102 A leading Canadian communications company, specializing in publications for diverse industries such as: Gaming, Foodservice, Real Estate and Corporate Meetings. Areas of expertise include events, website development, corporate videos and contract publishing.

Chuck Nervick, Senior Vice President 5255 Yonge Street, Suite 1000 Toronto, ON M2N 6P4 T: (866) 216-0860 ext 227 F: (416) 512-8344 chuckn@mediaedge.ca www.mediaedge.ca

MULTIMEDIA GAMES Booth: 525 Multimedia Games designs, manufactures, and distributes advanced gaming technology for casino markets, with product offerings in video slots, mechanical reels, and the awardwinning TournEvent.

Linda Trinh, Director, Marketing & Promotions 206 Wild Basin Rd South Austin, TX 78746 T: (512) 334-7500 info@mm-games.com www.multimediagames.com NOVOMATIC AMERICAS SALES, LLC Booth: 513 NOVOMATIC AMERICAS is exhibiting at the Canadian Gaming Show for the first time, bringing its World of Gaming Innovations to excite and attract visitors.

Jens Halle, CEO, Rick Meitzler, Vice President of Sales – North America 508 S. Military Trail Deerfield Beach, FL 33442 T: (754) 333-8000 JHalle@novomatic.com, RickMeitzler@novomaticamericas.com www.novomatic.com NRT TECHNOLOGY CORP Booth: 607 NRT Technology Corp. (NRT) provides the most innovative payment processing, cash handling and cash management products, services and solutions in the casino industry.

Greta Hernandez, Marketing Coordinator, Jason Ferreira, Account Executive, Sales, Michael Dominelli, VP Marketing 10 Compass Court Toronto, ON M1S 5R3 T: (416) 646-5232 F: (416) 616-5242 jferreira@nrttech.com www.nrttech.com

ONTARIO LOTTERY AND GAMING CORPORATION (OLG) Provides gaming entertainment in an efficient and socially responsible manner that maximized economic benefits for the people of Ontario.

Jeff Corcoran, Wilna Behr 4120 Yonge Street, Suite 500 Toronto, ON M2P 2B8 T: (416) 224-7080 F: (416) 224-7000 jcorcoran@olg.ca wbehr@olg.ca www.olg.ca www.modernolg.ca

OPTIMAL PAYMENTS Trusted by ecommerce businesses in over 200 countries, Optimal Payments’ NETBANX platform and services provide trusted online payment solutions to local and international merchants worldwide.

Angelina Doyle Lucy McGarr 2 Place Alexis-Nihon, Suite 700 3500 de Maisonneuve Blvd. W. Montreal, QC H3Z 3C1 T: (514) 380-2700 F: (514) 380-2760 Angelina.Doyle@optimalpayments.com Lucy.McGarr@optimalpayments.com www.optimalpayments.com

PACIFIC WATCHMAN SYSTEMS INC. Booth: 118 High tech security consultants utilizing today’s most advanced technology to meet your security requirements. We specialize in key management systems, recognition software, cameras, guard patrol systems and a wide array of security management tools.

Michael Maraj 12110 101B Ave. Surrey, BC V3V 7X6 T: (604) 761-9090 F: (778) 996-2400 michael@pacificwatchman.com www.pacificwatchman.com

PANASONIC CANADA Booth: 801 Panasonic offers Digital Signage Solutions in sizes ranging from 42” to 98”. With slim-design narrow bezels and flexible configurations our line up fits virtually any application.

Frank Ierullo, Chris Frauts, Paul Alati and Barry Drinkwater 5770 Ambler Drive Mississauga, ON L4W 2T3 T: (905) 238-2204 Brenda.Rigas@ca.panasonic.com www.panasonic.com PURE CANADIAN GAMING Alberta’s largest casino gaming operator providing industry leading service in Edmonton, Calgary and Lethbridge.

“We’re here to make good things happen for other people.”

Vince Pao, Director of Marketing 7055 Argyll Road Edmonton, AB T6C 4A5 T: (780) 465 5377 F: (780) 465-7151 vincepao@purecanadiangaming.com www.purecanadiangaming.com

REGENCY GAMING Booth: 835 Table gaming related, layouts, accessories, displays, seating, DEQ support/sales. Partner in the booth is Adept consulting. Slot dispatch system Maurice Berry, Tom Selinger, Mahesh Jituri 307 Jessop Ave Saskatoon, SK S7N 1Y5 T: (306) 652-4746 F: (306) 652-3648 moberry@regencygaming.com www.regencygaming.com SAS INSTITUTE As the leader in business analytics services software and services, SAS helps you transform your data into insights that give you a fresh perspective on your business. You can identify what’s working. Fix what isn’t. Discover new opportunities. That’s what we help organizations do: turn large amounts of data into knowledge they can use.

Andrew Bowden, Field Marketing Manager, Emmanuel Pacheco, Account Executive 280 King St E, Suite 500 Toronto, ON M5A 1K7 andrew.bowden@sas.com Emmanuel.pacheco@sas.com www.sas.com/canada

Show Guide | 39

EXHIBITOR & SPONSOR LISTINGS SAULT STE. MARIE ECONOMIC DEVELOPMENT CORP Booth: 837 99 Foster Drive, Level 3 Sault Ste. Marie, ON P6A 5X6 T: (705) 759-5432 F: (705) 759-2185 www.sault-canada.com

SCIENTIFIC GAMES Booth: 311 Scientific Games Corporation is a leading developer of technology-based products and services and associated content for worldwide gaming and lottery markets. The Company’s portfolio includes instant and drawbased lottery games; electronic gaming machines and game content; serverbased lottery and gaming systems; sports betting technology; loyalty and rewards programs; and social, mobile and interactive content and services.

Jordan Gnat 45 St. Clair Avenue West, Suite 902 Toronto, ON M4V 1K9 T: (416) 815-4993 F: (416) 844-0436 jordan.gnat@scientificgames.com www.scientificgames.com

© 2014 GTECH. All rights reserved. All trademarks and logos noted herein are trademarks owned by, or licensed to GTECH Corporation.

SASKATCHEWAN GAMING CORPORATION Operates Casinos Regina and Moose Jaw, with 1,057 slot machines, 26 table games and 14 poker tables. 969 employees work to welcome over 3.6M guests annually. Amenities include a 716 seat Show Lounge; and, dining options that range from a relaxed atmosphere at the Last Spike Restaurant, to a quick bite on the go at the CR Express, drinks at the CPR Lounge or coffee in the Whistle Stop.

Susan Flett, Vice President, Marketing and Corporate Relations 1801 Hamilton Street, Suite 1210 Regina, SK S4P 4B4 T: (306) 787-1356 F: (306) 787-1444 Susan.flett@saskgaming.com www.casinoregina.com www.casinomoosejaw.com

We’ve taken a player favorite to a new dimension in gaming.

• Exclusive, award-winning technology offering players a true 3D experience without glasses.

• The first in an evolving library of compelling titles.

• A true “must-have” on every casino floor.

LOTTERY + SPIELO + INTERACTIVE + BETTING

All Together 40 | Canadian Gaming Summit 2014

SHC HOLDINGS, LLC DBA SPECIALTY HOUSE OF CREATION Booth: 116 SHC supplies to casinos worldwide.

We’ve provided innovative and groundbreaking and patented bungees, promotions, T-Shirts, key chains, and gift shop items for over thirty years.

Donald Linn 200 North Walnut St., PO Box 130 Cottonwood Falls, KS 66846 T: (800) 742-9909 F: (620) 273-6910 Donald H. Linn dhlinn@shcinc.com www.shcinc.com SUZO-HAPP GROUP Booth: 619 Suzo-Happ serves entertainment venue operators and OEM. Product line: coin and currency handling equipment, display solutions, control devices, game operation components, environmental products and consumables.

Fred Brendel - Vice President Sales, Darren White - Executive Vice President and General Manager Suzo-Happ Interactive, Jim Gabriele Vice President Business Development 1385 Pama Lane, Suite 100 Las Vegas, NV 89119 T: (888) 289-4277 F: (800) 593-4277 info@suzohapp.com www.suzohapp.com TEKVISIONS, INC. Booth: 112 TekVisions provides the latest touchscreen technologies for the reseller channel.

Thomas Cramer 40970 Anza Rd. Temecula, CA 92592 T: (800) 466-8005 F: (951) 506-4035 jessica.tucker@tekvisions.com www.tekvisions.com TRANSACT TECHNOLOGIES Booth: 319

UNIFIED SYSTEMS INC. Booth: 120 Industry Leading Canadian Gaming Electronic Security Services Contractor, specializing on large scale Integrated design solutions. 24/7/ 365 support and service.

Mr. Shawn Madsen, General Manager, Licensed Security Consultant, Mr. Jacques Raymond, Sales Manager, Licensed Security Consultant, Mr. Dale Wuttke, System Integrator, Licensed Security Consultant Head Office: 308-1515 Broadway St Port Coquitlam, BC V3C 6M2 T: (888) 945-0222 F: (604) 945-0200 sales@unifiedsystems.ca www.unifiedsystems.ca VERIDOCS Booth: 603 Veridocs delivers worldwide identity management and compliance solutions for industries that experience significant financial, regulatory and safety exposure to fraudulent activities.

Susan Lockett, VP Business Development – Gaming 313 Pilot Rd., Suite A Las Vegas, NV 89119 T: (888) 623-2980 gaming@veridocs.com susan.lockett@veridocs.com www.veridocs.com

WMS, A SCIENTIFIC GAMES COMPANY Booth: 311 WMS Gaming, A Scientific Games company, focuses on the creation, design, manufacture and marketing of slot machines, video lottery terminals, and solutions that combine casino, online, social and mobile media experiences into a comprehensive gaming ecosystem.

Aneesha Bajaj 3401 North California Avenue Chicago, IL 60618 T: (773) 961-1000 F: (773) 961-1234 abajaj@wms.com www.wms.com

WORK SAFE BC Booth: 722 WorkSafeBC is committed to a safe and healthy workplace and to providing returnto-work rehabilitation and legislated compensation benefits to workers injured as a result of their employment Lorne Scarlett PO Box 5350, STN Terminal Vancouver, BC V6B 5L5 T: (888) 621-7233 ssquery@worksafebc.com www.worksafebc.com

VIDEO KING Booth: 425 Among world’s largest providers of electronic gaming systems, game designs and bingo hall equipment.

Products include digital signage, tablets, handsets, bingo consoles and point-ofsale systems.

Peggy Hansen, Tim Stuart, Dan Free, Rusty Morin 2717 N 118 Circle, Suite 210 Omaha, NE 68164 T: (800) 635-9912 F: (402) 951-2990 phansen@vkge.com tstuart@vkge.com dfree@vkge.com rmorin@vkge.com www.videokingnetwork.com

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SPEAKER BIOGRAPHIES SALIM L. ADATIA Chief Executive Officer, GLI Canada Prior to its acquisition by GLI, Mr. Adatia was CEO of the Technical Systems Testing (TST) group of companies worldwide and was responsible for driving the performance of the company’s global spread of testing facilities located in Vancouver, London, Macau, Manila, Sydney and Melbourne.

Today Mr. Adatia continues to be a driving force in GLI’s global initiatives related to iGaming. He is one of the world’s leading experts in iGaming and works with government regulators, operators and suppliers to ensure gambling products meet with comprehensive technical regulatory requirements, supplier’s technical specifications, and global best-practice industry standards.

As the world’s most experienced test lab, GLI remains the foremost authority in the land-based and iGaming sectors providing high quality testing & consulting services.

JASON ALLSOPP Associate Vice President, Ipsos Reid Lottery & Gaming Jason Allsopp is an Associate Vice President with Ipsos Reid’s Lottery & Gaming practice. Based in Vancouver, Jason is part of a team of research experts dedicated to serving the market research needs of lottery and gaming organizations across Canada and the United States.

BOB ARLINT Executive Director, Risk and Compliance Bob joined SaskGaming in 2001 as a Gaming Control Officer. He later accepted the position of Manager of Gaming Control and Director of Security. Bob accepted the role of Vice President of Corporate Risk and Compliance in 2006, and became the Executive Director of Risk and Compliance in 2013.

Bob completed his undergraduate education in the Northwest Territories before studying Social Work at Red Deer College. He then returned north to work for the Government of the Northwest Territories Department of Social Services. In 1976, he joined the Royal Canadian Mounted Police and served for 25 years in various postings throughout the Northwest Territories and Saskatchewan.

In the community, Bob is a member of the City of Regina’s Crime Prevention Sub-Committee and also serves on the Board of Directors of the Gaming Security Professionals of Canada.

He is also an actively involved and a voting member of the Responsible Gambling Sub-Committee of the Interprovincial Lottery Corporation of Canada.

42 | Canadian Gaming Summit 2014

BOB ARNETT Manger Casino Optimization, Alberta Gaming and Liquor Commission Coming to the AGLC, in February 2000 with 18 years of casino experience, Bob Arnett started his AGLC career as the Manager Casino Programs. He was responsible for table game policy development, policies regarding the unique Alberta charitable gaming model and key contributor for the evaluation and selection of the 8 casino facilities (First Nation and Traditional) built in Alberta since 2003.

In 2009 Bob became part of the Gaming Products Branch of the AGLC’s Lottery & Gaming Services Division. Bob was responsible for the purchase of slot machines, conversions and retirement of slot machines for the AGLC slot network of over 13,000 machines.

In 2011 Bob was chosen to be the Manager Casino Optimization a role which was created to focus on slot revenue growth. He is accountable for providing the game placement strategies, leadership, policy development, gaming product and marketing to sustain over $870 Million in annual slot machine revenues.

DAVID BAAZOV Director, President & Chief Executive Officer, Amaya Since 2006 Mr. Baazov has held the position of Director, President and Chief Executive Officer of Amaya. His career began during the height of the dot-com era where he started a business marketing and selling consumer electronics and personal computers. Mr. Baazov saw tremendous potential in the gaming industry, particularly when it came to technology. He envisioned it as the future of the gaming industry. Since joining Amaya, Mr. Baazov grew the company to a commercial enterprise with a Market Value exceeding $100 million and a multi-national client base. During his tenure, he led Amaya to become the highest performing Tech IPO on the Toronto exchange in 2010. Mr. Baazov was described by gaming industry analysts in Gambling Intelligence as one of the top 50 most inspiring and innovative executives working today in online gaming. He recently won the Ernst and Young award for Information Technology Entrepreneur of the year in Canada.

ANNE BISHOP Senior Learning Consultant, Insights Vancouver With over 25 years’ experience as an educator, Anne brings her unparalleled depth of experience and unique brand of sparkle to all her projects.

Current work includes facilitating development in such areas as leadership, team building, change effectiveness and service orientation. Spanning both the private and public sector, her recent successes in shifting performance include leaders from eBay Inc. in 6 countries, Ledcor, BC Housing, SPCA, BC Emergency and Health Services Commission and First West Credit Union. She has been the Insights client manager supporting Great Canadian Gaming for 7 years.

Anne is a senior facilitator and member of Insights Vancouver’s core team. She has a proven ability to guide teams and organizations to discover and leverage their potential. Her mastery in the art of integrating high performance facilitation, coaching and change intervention enables her clients to quickly apply their learning to their everyday work environment.

DR. ALEX BLASZCZYNSKI Professor of Clinical Psychology, Director Gambling Treatment Clinic and Research, University of Sydney Dr. Blaszczynski has evaluated randomized treatment outcomes studies using behavioural interventions, assessed the prevalence of depression and suicidality, determined the relationship between crime, gambling, and highlighted the role of impulsivity in pathological gamblers. He developed a conceptual pathways model explaining the aetiology of pathological gamblers, and has reviewed responsible gambling and harm minimisation strategies. He was chairman of the Working Party for the Australian Psychological Society and committee member of the Australian Medical Association’s position papers on problem gambling.

He is the editor-in-chief of International Gambling Studies..

In 1995, Dr. Blaszczynski received the American Council of Problem Gambling Directors Award, in 2004, the National Centre for Responsible Gambling senior investigator’s research award, and in 2013, the NSW Government’s Responsible Gambling Fund’s excellence award for contributions to gambling.

GERALD BOOSE Executive Director, Gaming Security Professionals of Canada After his retirement as Deputy Commissioner, Operations in the Ontario Provincial Police, he began a career in the gaming industry.

Since his entry into the gaming industry, he has fulfilled leadership roles in the areas of security, surveillance, investigation, game integrity, risk management and regulatory compliance. At the same time, he has been actively engaged in the delivery of corporate governance educational programs and in the application of best practices in the gaming industry. Gerald holds a B. Comm. from the University of Windsor, an MPA from Queen’s University at Kingston and is a graduate of the National Defence College of Canada.

DON BOURGEOIS Principal, Gaming & Regulation Group Inc. With over 20 years of experience in the gaming sector, Don has experience in all aspects of the gaming sector, including casinos, charitable gaming, lottery, internet gaming, and horse racing.

He was most recently General Counsel for the AGCO and the architect of its shift to a risk-based approach to regulation. He was responsible for the modernization of the Gaming Control Act and its regulation, the development of the Registrar’s Standards and Requirements, the Registrar’s eligibility assessment process for applicants for registration or licensing, and the AGCO’s regulatory assurance program. He is the author of The Law of Charitable and Casino Gaming and of several major texts on charitable and not-for-profit organization. He has received several awards and honours, including The Amethyst Award for Outstanding Achievement by Ontario Public Servants, AMS/John Hodgson Award in recognition of his leadership, development of the law and service in the charitable arena, and The Queen Elizabeth II Diamond Jubilee Medal.

ED BOWERS Senior Vice President, Global Gaming Development, MGM Resorts International Ed joined MGM Resorts International in February 2003 and has been integrally involved in the company’s development activities in Asia, Europe and the United States. In December 2013, he was involved in the company winning a gaming license to develop MGM National Harbor in Prince George’s County, Maryland near Washington, DC. Ed started his career with Arthur Andersen’s audit practice in Cambridge, England in 1988 and transferred to Andersen’s Las Vegas office in 1994, where he was promoted to a Senior Manager in 1999. As well as managing the audits of some of the gaming industry’s major players, Ed was responsible for providing strategic development consulting to a wide range of enterprises, including operators, gaming associations and businesses contemplating entering the gaming industry. He also advised a number of his clients on major corporate transactions, including the acquisitions and divestments of businesses.

AMANDA BREWER Partner, TRM Consulting LTD. With 17 years of communications and public relations experience, Amanda has provided counsel to both private and public sector clients in regulated industries such as gaming, broadcasting, mining and metals and financial services, with an emphasis on corporate reputation, public relations, and issues management.

Prior to launching TRM Consulting Ltd alongside Troy Ross, Amanda was a senior account director at Edelman where she managed a number of high-profile media relations and issues management campaigns for blue-chip companies. She began working agency-side as an account director at Hill + Knowlton Strategies where she managed a variety of projects for clients including the Ontario Racing Commission, the Alcohol and Gaming Commission of Ontario, Coca-Cola, Alterna Pharma, and Petro-Canada.

Amanda is an accredited member (ABC) with the International Association of Business Communicators (IABC) and is a pastpresident of the chapter in Toronto.

Show Guide | 43

SPEAKER BIOGRAPHIES Paul Burns is Vice President of Public Affairs for the Canadian Gaming Association (CGA).

Recognizing the importance of a unified voice for the gaming industry in Canada, Mr. Burns was instrumental in establishing the CGA in 2005.

Under his leadership as VP of Public Affairs, the association has grown to include the gaming’s leading operators, manufacturers, and suppliers nation-wide. He has been responsible for the development of industry-wide programs and approaches, the release of the country’s most comprehensive study on the economic impact of gaming in Canada, and the expansion of the industry’s national annual gathering, the Canadian Gaming Summit. Mr. Burns’ focus is on critical areas such as responsible gaming, addressing legislative and regulatory issues, and providing leadership on emerging issues. His background is as a seasoned public affairs practitioner with more than 18 years’ experience in the private and public sectors. Prior to his work with the CGA, Mr. Burns served as Corporate Compliance Officer for RPC Gaming, a Canadian-based gaming company operating a chain of gaming establishments in Las Vegas, Nevada.

He also served as Vice President of Corporate Affairs for RPC Anchor Gaming, which worked with the Government of Ontario to develop charity casinos in the province. Mr. Burns specializes in policy development and implementation, and has held key policy roles at all levels of government. As policy advisor to the Ontario Minister of Consumer and Commercial Relations, he directed government initiatives in the gaming sector. This included the expansion of gaming in Ontario, in such areas as the introduction of slots at racetracks and the development of charitable gaming in the province. Following his time with the Province of Ontario, Mr. Burns served as Senior Advisor to the Mayor of Toronto, focusing on economic development and public transit issues. As a consultant with one of Canada’s leading public affairs firms, he counseled clients on a range of public policy and procurement issues. Mr. Burns is routinely asked to speak about the gaming industry at conferences and events both nationally and abroad.

DANIELLE BUSH Partner, Miller Thomson LLP Ms. Bush practises in the areas of regulatory, technology and commercial law with a particular emphasis on the gaming industry. While her area of particular expertise is online gaming, she also acts on a regular basis for a wide variety of companies and government organizations involved directly or indirectly in the land-based gaming industry.

She has been involved in the incorporation of various companies in gaming jurisdictions such as Malta, Gibraltar and Alderney and has advised clients on issues ranging from online skill gaming, fantasy sports leagues, and sports handicapping operations through to Canadian extradition laws.

Ms. Bush is a member of the Canadian Gaming Association, the International Association of Gaming Regulators, the American Bar Association’s Section of Business Law (Gaming Law Committee), as well as several other professional associations including the American Bar Association’s Intellectual Property Law Section and Regulatory Section, the International Trade-mark Association, and the Canadian Bar Association.

44 | Canadian Gaming Summit 2014

DAVID CHANG CMO, Gamblit Gaming David Chang has been both founding CEO and counsel to games companies. He is a member of the founding team at Gamblit Gaming, responsible for game design, business development, and navigating the gambling license process with both state and international governments.

David is a former partner at entertainment law firm Jones Bell where he focused on the entertainment, online, and video game industries including: incorporation, and fundraising, online and mobile game licensing from domestic and international sources, licensing and marketing agreements with actors, athletes, and professional sports leagues.

Prior, David Chang was founder of Gamiker, Inc. a mobile game development company focused on bringing established entertainment franchises to the mobile space.

In 2009, David founded ONet Europe GmbH, a leading online games company, in Berlin, Germany. OnNet Europe GmbH was acquired in 2012 by Daum Communications, a leading Korean headquartered telecommunications company.

RICHARD CONE President, Bet Rite Inc. Mr. Cone has over 30 years of Canadian Gaming industry experience, after graduating with his MBA he joined the Western Canada Lottery Corporation where he held various senior marketing positions in Canadian Gaming. As the WCLC’s chief marketing executive he lead a significant growth in sales over a ten year period and pioneered the introduction of many traditional and on-line lottery products including Canada’s first on-line Sports product (Sports Select).

Joining Manitoba Lotteries in 1992 as VP of Sales and Marketing Richard led the market introduction of Canada’s first commercial casino and the subsequent expansion of both Casino operations and VLT gaming in Manitoba.

Leaving MLC in 2003 to form his own companies (Progressive Gaming and Bet Rite) he has managed the Canadian sales and service for a wide variety of gaming products including Interblock’s line of world class Electronic table products.

JEFF CORCORAN Executive Director, Corporate Marketing, OLG In his 9 plus years at OLG, Jeff has had progressive roles in Strategy and Business Planning.

Currently, Jeff is responsible for corporate brand reputation, OLG marketing communications, consumer research, and overseeing OLG’s sponsorship and events programs. Prior to his current role, Jeff held senior management roles at FedEx and CocaCola. Jeff holds a BA in Political Science from Dalhousie University, and an MBA from the Sobey School of Business.

ROBERT CUTLER Business Systems Analyst, GLI Test Labs Canada ULC With over 30 years combined experience in various levels of the academic, government and corporate sectors in Canada and Australia, including more than 6 years in the gaming industry, in his current role Robert provides a range of technical and professional services both internally to the GLI group of companies and externally to GLI clients world-wide.

As a Certified Information Systems Auditor (CISA) and a trained ISO 27001 auditor Robert has performed risk assessments and security reviews of lottery, casino and iGaming systems for clients in jurisdictions around the globe. Robert is a Certified Associate in Project Management (CAPM) and has been involved in the creation of numerous testing plans covering internet gambling platforms, games, and random number generators uniquely tailored for the jurisdictions in which GLI tests. Most recently he has led GLI’s efforts in the development of technical standards and testing strategies for electronic raffle systems.

TERRY DEBONO Partner, The Debono Group The Debono Group provides consulting services to companies in the Gaming, Broadcast, Technology, Media and Entertainment industries Services include: Management Consulting, Strategy Development & Execution, Project Management, Research and Analysis, Interim Management Services, Debt and Equity Financing, Mergers and Acquisitions.

Worldwide clients include Lotteries, Land based and Online Casino operators, Charities, Gaming Hardware and Software companies, Regulators, Government Policy Makers, Financial Analysts and Content delivery / management systems (Broadcast, Private Network & Mobile).

BRAD DESMARAIS Vice-President, Corporate Security and Compliance Brad joined BCLC February 2013. His responsibilities include all aspects of security, compliance, legal services, privacy and Freedom of Information administration. He leads the development and implementation of corporate security and compliance policies and procedures for BCLC, our players and private sector service providers.

Brad has over 33 years combined service with the Vancouver Police Department and the RCMP. Most recently he served as Inspector in Charge of Major Crimes in the VPD organization where he was responsible for over 70 sworn members and civilian staff.

Highlights of his career include recognized accomplishments and awards across all levels of policing including senior domestic and international operations and administrative management. Brad demonstrates strong team building skills through motivational and enthusiastic leadership. He has extensive training experience and is an accomplished lecturer on matters related to organized crime, money laundering, evidence collection in foreign jurisdictions and privacy issues in relation to the domestic and international financial industry.

MICHAEL DISNEY Partner, Davies Ward Phillips & Vineberg LLP Michael practises corporate and commercial law, including advising provincial lottery and gaming corporations in connection with landbased casinos, online gaming, lottery products and sports betting. Throughout his career, Michael has had extensive ongoing involvement in legal research at the firm. He has written and spoken extensively on legal opinions practice and corporate law matters and has participated in professional initiatives such as the Canadian Bar Association – Ontario Personal Property Security Opinion Committee. Michael received his LL.B. from Osgoode Hall Law School. He was called to the Ontario Bar in 1980.

MICHAEL DOMINELLI Vice President Marketing, NRT Technology Corp.

Michael J. Dominelli has spent over a decade in the gaming industry and has been a major contributor to the success of his family business, NRT Technology Corp. As second generation to the leading cash management and cash access solution provider, Michael played several roles in the company from production, sales, marketing and product innovation to Vice President. Combining his expanding knowledge and experience with a forward thinking mindset Michael is leading the pack to the next generation of cash management and cash access solution design for the casino industry on a global scale.

Michael attended the Schulich School of business in Toronto and has a natural eye for innovation. Michael has been published in numerous gaming publications, holds a 2nd degree black belt in Tae-Kwon-Do (martial arts) and has an extensive athletic background including being member of the Italian National Lacrosse team.

GREG DOUCETTE Director Global Professional Services GLI, C/CISO, CISA, ISO 27001 LA, PMP Gregory Doucette, Director of professional Services over the past 20 years, has developed a broad range of experience in public and private industry. As Director of GLI’s Professional Services, he leads a dedicated services channels that includes; Project Management, Governance, Risk and Compliance (GRC), GLI University Training and Technical Services. He brings extensive technical and management experience to this role from career experience with Ernst & Young and Atlantic Lottery Corporation.

He has lead information security governance programs based on ISO27001 and WLASCS© standards. Greg is an experienced internal audit leader for the lottery, oil and gas and energy sectors.

In addition he provides advisory services in Project Management Office solutions. He has delivered WLASCS/ISO 27001 certification audits to a number of North American lotteries and has delivered specialized WLA/ISO 27001 Lead Auditor certification training to various lottery vendors.

Show Guide | 45

SPEAKER BIOGRAPHIES ALASDAIR DOUGLAS Vice President, Marketing - Great Canadian Gaming Corporation (GCGC).

Since joining Great Canadian in April 2011, Alasdair’s accountabilities include leading all aspects of the the company’s marketing initiatives.

Alasdair was part of the GCGC management team that lead the selection and launch of the Hard Rock Casino Vancouver. Great Canadian owns and operates 10 Casinos 4 Racetracks, 3 Chances Community Gaming Centres.

This includes the River Rock Resort Casino with a 400 room Four Diamond Hotel, Conference Centre and Theatre. Prior to joining Great Canadian, Alasdair held senior marketing roles in the real estate, hotel and marketing services industries including; Polygon Homes, Intrawest - Playground Destination Properties, and prior Club Intrawest, CHIP REIT/Hospitality operators of 36 hotels, Carlson Marketing Group – Loyalty Marketing (Amia).

CHRISTINE DUHAIME Attorney, BA, JD, CAMS / Partner at Duhaime Law Christine Duhaime is a partner at the law firm Duhaime Law in Toronto and Vancouver and is a certified anti-money laundering specialist. She advises companies, regulatory agencies and reporting entities on all aspects of financial crime and anti-money laundering law, including in emerging areas such as digital currencies, offshore trusts, and carbon emissions trading, as well as traditionally for reporting entities. She has been a gaming attorney for over ten years and combines that with a financial crime practice. Christine is a former M&A and securities attorney and conducts financial crime transactional due diligence and certifies sources of funds for immigration purposes for reporting entities and governments.

Christine is authoring a legal textbook on anti-money laundering law and financial crime compliance for Thomson Reuters. She is also authoring the first legal text on digital currencies – law, policy and regulation for a global audience for Kluwer Law. JOHN EDMUNDS Chief Sales & Marketing Officer, FutureLogic Inc. John Edmunds joined FutureLogic in 2004 as General Manager, launching FutureLogic Europe in UK. In 2006 John become Vice President for International markets setting up FutureLogic’s International Offices in Macau, China, Buenos Aires, Argentina and Sydney, Australia. In 2012 John relocated with his family to the company’s corporate offices in Glendale, California and became Vice President for Global Product Management & International Markets, overseeing strategic marketing and product strategy for the company. In 2013 John became Chief Sales & Marketing Officer, responsible for global sales, marketing and product management. Prior to joining FutureLogic, John served as European Sales Director, Northern European Business Development Manager, and European Customer Relations Manager for Mars Inc. Electronics Division – MEI. John received a first class master’s degree in Mechanical Systems and Design Engineering from the University of Liverpool and an Executive MBA from Henley Business School.

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ALAN FELDMAN Executive Vice President of Global Government and Industry Affairs, MGM Resorts International Alan M. Feldman is well known in the gaming industry as the voice of MGM Resorts International.

It’s been said that any journalist covering the industry ought to have his name in their Rolodex®.

Since joining Mirage Resorts, Incorporated in March 1990, Mr. Feldman has established a reputation for candor and insight that is all too rare in corporate America.

As Executive Vice President of Global Government and Industry Affairs, Mr. Feldman oversees the planning and implementation of the Company’s government relations efforts as well as policy development on industry issues and programs. He also has been an integral contributor to the Company’s industry-leading Corporate Social Responsibility efforts.

His work has been the recipient of numerous awards. In 2002, the Casino Management Association honored him as the Gaming Professional of the Year. In 2009, he received the Lifetime Achievement Award in Gaming Communications from the American Gaming Association (AGA).

PATRICK FLANNERY Senior Director, Systems Product Management Patrick Flannery draws on fifteen years of professional experience in the gaming industry, including three years in casino operations and twelve years in manufacturing. His career at Aristocrat includes three years as Director of Service Support, followed by three years as Director of Project Management. In addition to a Bachelor of Science degree in both Computer Science and Mathematics, Patrick holds both Microsoft Systems Engineer (MCSE) and Project Management Professional (PMP) certifications.

BILL FORD Bill Ford is the Vice President, General Counsel and Secretary of Woodbine Entertainment Group in Toronto. Mr. Ford has worked in the horseracing and gaming industry for over a decade, joining Woodbine in 2011, after working at Magna Entertainment Corp. from 2003 to 2010. Prior to entering the industry he worked as a corporate lawyer at McCarthy Tetrault LLP in Toronto. Mr. Ford has law degrees from the University of Windsor and the University of Detroit. He completed his undergrad education at McGill University and is originally from Montreal.

KEITH FURLONG Chief Executive Office, Interactive Gaming Council Keith Furlong serves as the Chief Executive Officer of the Interactive Gaming Council (IGC), a trade organization that advocates for fair and sensible online gaming regulations.

Keith served as IGC Deputy Executive Director since 2000, and has more than fifteen years of experience with casino regulation and online gaming. He previously served as the Public Information Officer and Legislative Liaison for the New Jersey Division of Gaming Enforcement in the Attorney General’s Office. He is a member of the editorial board for Gaming Law Review and a long time member of the International Masters of Gaming Law (IMGL).

RONALD GALLAWAY Senior Director of Product Planning, Bally Technologies, Inc. Ronald (Ron) Gallaway assumed his current position as part of Bally Technologies’ acquisition of the Casino Marketplace (CMP) gaming systems company in 2001. Gallaway is a Nevada native and has been involved with the development and sales of gaming systems for more than 35 years, beginning with his 16-year career at IBM. While at IBM, Gallaway directed the design, development, and installation of the industry’s first “On-Line Slot Monitoring System,” which was installed at Harvey’s Casino and Resort at Lake Tahoe, Nev., in 1974.

Prior to the startup of the Casino Marketplace company, Gallaway held senior sales and engineering positions with several of the gaming industry’s leading systems companies, including EDT (the former systems division of IGT), MOKOHN Gaming, Lodging and Gaming Systems (LGS), and Lodigisitix. His technical responsibilities included design and development of several playertracking, gaming accounting, and marketing systems on both AS/400 and Windows® based-platforms.

PAUL GIRVAN Managing Director, The Innovation Group Mr. Girvan is a Managing Director of The Innovation Group and a partner in the firm responsible for the operation of the firms New Orleans office. As a British-trained demographer, geographer and economist, his depth of study in these interconnected disciplines enables him to recognize key trends and patterns, often overlooked by traditional research alone. Since joining The Innovation Group in 1992, Mr. Girvan has conducted an extraordinary array of gaming, leisure and hospitality industry research projects, pioneering new techniques and combining existing research tools to provide more insightful, reliable analysis.

Mr. Girvan’s studies have covered every major U.S. gaming and hospitality market. He has conducted many analyses in Ontario over the last decade. International markets he has been associated with include Panama, Columbia, El Salvador, Tanzania, Estonia Argentina, the United Kingdom and Bermuda. He has also been active looking at Asian markets such as Laos, Cambodia, Vietnam, Singapore, Macau, Saipan and Japan.

JUDITH GLYNN Principal, Strategic Science Judith Glynn, M.Sc. has 25 years of experience with skills that span scientific research, public policy, and marketing/communications. She is Advisor, Asian Pacific Association for Gambling Studies and Member, International Think Tank on Gambling Research, Policy and Practice. Judith’s perspective is unique, having worked to develop and market Ontario’s gaming policy agenda, before managing from startup the world’s largest problem gambling research fund. Judith established collaborations between researchers and industry, regulators, treatment agencies, and vulnerable populations including women and aboriginal peoples.

Judith is Principal, Strategic Science, which provides health behaviour-based research and consulting services in gambling, obesity, alcohol and tobacco.

GEORGE GOLDHOFF President & ECO, Pure Canadian Gaming George Goldhoff is President and CEO of PURE Canadian Gaming based in Edmonton, Alberta (The Largest Gaming Operator in the Province). He brings to the casino and hospitality industry a wide range of experience and expertise.

George was recruited as the Executive Director of Food and Beverage to assist in the opening of Steve Wynn’s, Bellagio, the first Five Diamond casino resort in Las Vegas. He continued to work with MGM Corporation at the Four Diamond Mississippi property, Beau Rivage Resort and Casino, and later became General Manager of Goldstrike Hotel and Casino in Tunica, Mississippi. George has had the privilege to lead teams at some of the most iconic hospitality venues such as The Rainbow Room and The Plaza Hotel in New York.

George is a graduate from the University of Massachusetts, Amherst, and holds an MBA from Columbia University in New York.

GEROLD GOLDLIST Partner, Davies Ward Phillips & Vineberg LLP Gerold Goldlist has extensive expertise in mergers & acquisitions, private equity and gaming. Gerold regularly acts for a number of provincial lottery and gaming corporations with respect to land-based casinos, online gaming, lottery products and sports betting. He also acts for Canadian and foreign clients, including manufacturing and private equity firms, on a variety of acquisitions, divestitures, financings and joint ventures. His corporate practice extends into the area of public/private development projects. Gerold’s experience in the public sector includes advising government agencies and Crown corporations on legislative and policy matters, as well as being engaged in all aspects of government proposal calls and the related selection processes. Gerold was named the 2013 Toronto “Gaming Lawyer of the Year” by The Best Lawyers in Canada.

He has achieved Martindale Hubbel’s highest ranking. Gerold received his LL.B. from Osgoode Hall Law School. He was called to the Ontario Bar in 1982.

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SPEAKER BIOGRAPHIES KELLY GREGOIRE Vice President, Human Resources, Caesars Windsor Kelly is currently Vice President, Human Resources at Caesars Windsor, the largest casino resort in Canada. Prior to joining Caesars Windsor, Kelly spent the majority of her career in in the Wine and Spirits and Pharmaceutical industries. Initially starting in operations, Kelly has progressively focused on organizational development and continuous improvement. Today she is responsible for all areas of HR, leading significant change and talent management initiatives across the enterprise.

Kelly has earned her MBA from the University of Windsor, Lean Manufacturing Certificate from the University of Michigan and has her CHRP designation.

PAUL HANSON Director Business Development, Computer Generated Solutions (CGS) With more than 30 years of experience in the telecom, IT and training sectors Paul has held a variety of executive and senior management positions with a cloud based service provider as well as a leading Canadian telecommunications provider.

Paul is a highly regarded and engaging speaker having keynoted more than 350 conferences in 45 countries. His talks have dealt with a wide variety of technology and management related topics and their potential application and impact on industry verticals and customers.

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JUDITH HAYES, B.ED., M. ED. Director, Organizational Programs & Development, Manitoba Liquor & Lotteries Corporation Director, Canadian Gaming Centre of Excellence Over the past 20 years she Judith developed an excellent understanding of employee development issues through the management of both public and private sector organizational development areas. Judith has also consulted and developed human resource programs and training across Canada and internationally. She is a certified adult and vocational educator with a Master’s degree in Education and is currently pursuing a PHD in Education.

RANDY HAYNES Principal, Randy Haynes Associates Ltd. Randy Haynes has over 40 years’ experience in global gambling (convergence of gambling and gaming) industry and has been a pioneer and innovator throughout his career – where he has latterly bought in-house and developed a sportsbook that made gross profits of over $1 billion per annum at margins 6x those that are historically achieved in Vegas.

DARREN HENDERSON Partner & National Gaming Practice Leader, PwC Based in Toronto, Darren leads PwC Canada’s Technology, InfoComm & Entertainment Consulting and Deals practice. This includes an active role as PwC’s National Gaming Leader.

Darren is a CA (Australia) and has 20 years of experience supporting clients through operational and financial improvements, and more recently through complex transformations as traditional business models evolve into new digital business models that meet increasingly sophisticated customer demands.

Darren oversees all of PwC’s services to the industry including solutions to serve customers through digital channels, innovation and new product introduction, technology enhancements and back office transformation. His personal areas of specialization are back office transformation, data analytics, and financial and operational improvement in both the gaming and telecommunication sectors.

Darren has a deep understanding of internet gaming and the impact this is having on operators, regulators, suppliers and customers, having worked on the development of internet gaming regulatory standards, assessment of suppliers’ compliance to those standards and testing all aspects of the solution.

BILL HIGGINS Global Professional Services Development Manager, GLI Test Labs Bill Higgins has a deep understanding of project management, process improvement and controls, enterprise risk management, audit and advisory channels, and as Global Professional Services Development Manager, he plans and directs administrative, financial, sales, quality and operational activities for GLI’s Global Professional Services division.

Having more than 25 years of experience in the public and private sector, Bill has worked with companies such as Grant Thornton and Ernst & Young. Most recently, he served as the New Brunswick, Canada Practice Leader for Business Risk Services at Grant Thornton, where he led the development of professional services. Higgins also served as Associate Partner, Advisory Service Practice at Ernst & Young LLP where he led a large internal audit and risk assessment outsourcing assignments with a major Atlantic Canadian utility and an oil refinery company. He brings further applicable skills from his industry experience in manufacturing, energy, healthcare, oil, and lottery sectors.

ILKIM HINCER Vice President and General Counsel, Trilliant Gaming Canada.

Trilliant is the industrial partnership between Onex and Alex Yemenidjian focused on casino gaming. Onex is one of Canada’s oldest and most successful private equity firms committed to acquiring and building high-quality businesses in partnership with talented management teams. Onex has ownership interests in Pure Canadian Gaming (formerly Casino ABS) in Alberta and the Tropicana Las Vegas. Alex Yemenidjian is the former President and COO of MGM Resorts and the current Chairman and CEO of Tropicana Las Vegas.

Before joining Trilliant, Ilkim was the Vice President and General Counsel for the operator of one of the most successful commercial casinos in the country, Casino Rama. Ilkim has been in the industry since 2005 when he became the General Counsel of the British Columbia Lottery Corporation (BCLC). Prior to BCLC, Ilkim was Associate General Counsel at a world renowned Canadian entertainment-technology company and gained private practice experience at leading firms in Toronto and Ottawa.

DAYNA HINKEL Business Manager, Canadian Gaming Centre of Excellence Dayna Hinkel holds a Bachelor’s degree in Economics and has been employed in the gaming industry for over 25 years with Manitoba Liquor & Lotteries. Dayna spent the first half of her career in gaming operations in various Management positions. For the past 10 years, she has worked in Organizational Development and is the Business Manager for the Canadian Gaming Centre of Excellence. Dayna is currently completing her MBA through eLearning.

KENNY HUANG Chief Executive Officer, BlueBat Games Kenny has 13 years of experience at companies such as Electronic Arts where he worked on 7 Triple A games. For a majority of his career, he focused on gaming and more specifically, the behavior of gamers. Kenny has lead BlueBat into the social casino space from the very beginning and is recognized as a leader and expert in social casinos. Kenny is a regular contributor and knowledge speaker for the following: Canadian Gaming Summit, Social Casino Intelligence, GiGSE Social Casino Summit, Casual Connect and was exclusively invited to US Power 25 Summit (C-Level leaders in social casino industry) and nominated for G2E Emerging Leaders 2013 JIM KABRAJEE CEO, Partner, Marshall Fenn Communications Ltd. Marshall Fenn is a full service marketing agency offering advertising, public relations, digital marketing and social marketing services to a diverse range of clients including many in the gaming industry.

Jim has 35 of marketing experience in executive positions as a client, as well as in ad agencies. One of the most interesting aspects of agency work is the diversity of clients and their industries. During his years in Marketing Jim has worked with clients and products in over 50 different industries, from casinos to aerospace.

Jim heads the casino practice at Marshall Fenn when in 1995 Marshall Fenn’s acquired its first casino client Casino Rama in Ontario.

Since then Jim and Marshall Fenn have worked with over twenty casinos in ten gaming jurisdictions throughout the U.S. and Canada.

Jim has an undergraduate degree from the University of Toronto and an M.B.A. CHUCK KEELING Vice President, Stake Holder Relations and Responsible Gaming, GCGC Chuck Keeling grew up in the horse racing/ gaming industry. His family, with business partners, owned several race tracks and he worked various “front side” positions throughout high school and university. At the age of 24, Mr. Keeling was thrust into the position of managing the company’s two racetracks. He then led an eight year campaign to secure slot machine approval both municipally and provincially for Fraser Downs in Surrey and Sandown Park on Vancouver Island.

In 2004, GCGC successfully acquired these race track assets and elevated Mr. Keeling into the position of VP, Racing Operations.

At its height, GCGC’s Racing Division accounted for almost 20% of the company’s staff and gross revenue.

In 2014, Keeling was appointed to his current role in which he is responsible for government, community, public, media and charitable relations as well as the responsible gaming program for the company.

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SPEAKER BIOGRAPHIES

in April, 2014.

JENNIFER KEIM General Counsel, BLLC After receiving her LLB from the University of Alberta, Jennifer became an associate at Fulton & Company in Kamloops, BC. After 16 years in private litigation practice, Jennifer joined BCLC as Senior Legal Counsel in February, 2013 and was subsequently appointed to her current role

IAIN KENNY Partner, Forensics Services, MNP Iain provides services to clients in the areas of Fraud investigation, Anton Piller execution, Computer Forensics and custom E-Discovery solutions as well as managing the development of Anti Money Laundering and Terrorist Financing compliance programs for Financial Institutions, Money Services Businesses, Securities Dealers, Insurance companies and Gaming Authorities.

A former detective with the Edmonton Police Service Technological Crimes Unit, Iain has over 18yrs experience relating to Anti Money Laundering, fraud investigations, technologies and Computer Forensics. He holds designations as a Certified Anti Money Laundering Specialist, Certified Information Systems Security Professional, Certified Fraud Examiner and Certified Computer Examiner.

Iain and his team work regularly with institutions and regulatory bodies to develop AML compliance programs and perform independent compliance reviews of established programs. He also consults with legal counsel to provide technology solutions for clients involved in civil litigation requiring the protection, collection and analysis of electronic data.

TINA KILMER Vice President of Compliance, Bally Technologies Tina has over 15 years of gaming industry experience and is responsible for global regulatory management and technical compliance of advanced technology-based gaming devices and systems, as well as interactive and mobile solutions.

Prior to joining Bally Technologies, Tina held various executive positions with Aristocrat Technologies, Casino Data Systems, and Harrah’s Entertainment. Before entering the gaming industry, Tina served in various roles with Argonne National Laboratory and Dow Chemical U.S.A. Ms. Kilmer is a member of the International Masters of Gaming Law, International Association of Gaming Advisors, Society of Women Engineers, Tau Beta Pi Engineering Honor Society, and Phi Kappa Phi Honor Society. She is a registered Professional Engineer with an Electrical Engineering degree from the University of Illinois.

She has been honored as one of the Great Women of Gaming by Casino Enterprise Management and is a recipient of the YWCA’s Outstanding Woman Leader Award.

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LINDSAY KININMONTH Operations Manager, GeoComply USA Inc. Prior to GeoComply, Lindsay Kininmonth spent five years in business development and marketing at the leading compliance testing company, GLI, servicing both the iGaming and landbased markets. During that time she worked with some of the largest operators and vendors in North America as well as regulators across Europe and North America.

At GeoComply, Lindsay has continued to work closely with policy makers and regulators throughout North America to assist in geolocation compliance matters.

Lindsay holds a political science and international relations degree from the University of British Columbia.

ROB KROEKER Vice President, Compliance & Security, Great Canadian Gaming Corporation Rob Kroeker is responsible for the oversight of Compliance, Legal, Security, Privacy and Internal Audit. He is GCGC’s designated Compliance Officer and Chief Privacy Officer.

Prior to joining GCGC, Rob held a number of senior management and executive roles in the justice field.

His most recent position was Executive Director, Civil Forfeiture Agency, Ministry of Justice, Province of British Columbia. Rob was the founding executive director of BC’s Civil Forfeiture Office in 2006 taking it from inception, through start up, and to the recovery of more than $10M in the proceeds of crime annually.

Rob is a lawyer and was called to the BC Bar in 1993. In addition to a law degree, he holds an undergraduate degree in criminology and Masters in Public Administration. He is a former member of the Royal Canadian Mounted Police.

ANDY LACROIX is the General Manager of Chances Maple Ridge a property owned and operated by Great Canadian Gaming. Since joining Great Canadian in September 2011 he has assisted the company in opening its new Chances Chilliwack property and the recently opened Chances Maple Ridge in October 2013.

Prior to joining Great Canadian, Andy served as the Assistant Vice President of Operations for Boardwalk Gaming and Entertainment and was responsible for the British Columbia operations. Before arriving in British Columbia, Andy held the position of Director of Operations – North for Boardwalk Gaming.

In that capacity he was accountable for the daily operations of six bingo centres. While there he helped pilot the launch of eBingo to the Ontario market place.

KEVIN LAFORET President and CEO, Caesars Windsor Kevin Laforet has been a member of the executive team since the company was formed in 1994. He held a number of positions and was named President & CEO in June, 2003.

He is a graduate of the University of Windsor (Business Program) and holds CA and CPA designations. He is currently Chair of the Board of Directors for the Canadian Gaming Association and a member of the Board for the Windsor International Airport (YQG). He has served as a member of the Board of Governors for the University of Windsor, the Windsor/Essex Regional Chamber of Commerce and the Board of Directors for the United Way of Windsor-Essex County.

Kevin received the `Gaming Professional of the Year’ Award from the Casino Management Association in 2004 and the `Industry Leadership and Outstanding Contribution Award’ from the Canadian Gaming Association in 2007.

MICHAEL D. LIPTON, Q.C. Senior Partner, Dickinson Wright, LLP For over 25 years, Michael has served as senior counsel on several complex gaming law matters including advising on Requests for Proposals from governments to operate commercial and charitable casinos and advising applicants who seek registration with the gaming regulatory authorities throughout Canada. He regularly represents and counsels gaming equipment suppliers, governments, racetracks, casinos, First Nations and pari-mutuel operators in all aspects of gaming law from both a land based and internet perspective.

Michael was recognized by his peers for inclusion in Best Lawyers in Canada and by Chambers Global for his expertise in gaming law from 2008 to 2014. He is a founding member of the International Masters of Gaming Law and past President. In 2011, the Canadian Gaming Association presented him with an award for Leadership and Outstanding Contribution to the Gaming Industry.

TERRY LEIWEKE Founding Partner & Chief Executive Office, Absolute Sports Info/The Linemakers.com The Linemakers is the most trafficked sports betting enthusiast site in North America.

Distributed by Sportingnews.com, The Linemakers provides daily editorial and video-on-demand content originating in Las Vegas.

BILLY MACLELLAN Chief Operating Officer, Bet Rite Inc. Mr. MacLellan started his career in the gaming industry with Hi-Tech Gaming (currently IGT Canada) later joining Mikohn Gaming/ Progressive Gaming International where he led and managed their Canadian service team.

During that period of rapid gaming expansion in Canada he gained a tremendous breadth and depth of gaming technical experience. Billy has worked on every Casino floor in Canada. Combining his extensive technical experience with a passion for superior customer service he founded Macklyn Casino Services in 2007, offering a coast to coast gaming service company with experienced technicians located in Ontario, British Columbia, New Brunswick and Nova Scotia.

From Slot displays, Progressive electronics, Slot machine service and repair to Casino Slot Management systems and Table Games equipment Mr. MacLellan has lived it. As COO of Bet Rite he brings unrivalled technical resources and a management style that ensures customers are delighted with the results.

JIM LIGHTBODY Acting President and Chief Executive Office, BCLC Over the past 13 years, Jim has served as Vice President of Lottery Gaming and, most recently, as the Vice President of Casino and Community Gaming, a $1.6 billion line of business. He has provided leadership and direction in facilities, marketing and product development as well as operational responsibility for the provision of products, services and support for players and business partners.

Jim joined BCLC in 2001 as Vice-President of Lottery Gaming and in that role helped transform and grow the lottery business through increased focus on channel partner relationships, data analytics, marketing, product development and overall customer centricity.

Jim holds a Bachelor of Commerce degree from the University of British Columbia with a major in marketing. He serves on the Board of Trustees of the BC Sports Hall of Fame, is a long term member of the BC Lions’ “Waterboys” and volunteers as a coach for lacrosse.

JEAN MAJOR CEO, Alcohol and Gaming Commission of Ontario Jean was first introduced to the gaming industry in 1990 when he accepted a position as the manager responsible for regulating charitable gaming in Ontario. While there, he led a team to restructure the regulatory framework for charitable gaming which included the introduction of new legislation which regulated businesses and individuals who supplied goods or services to that industry.

In 1993, through the Gaming Control Act, a Commission was formed which was responsible for regulating both the casino and charitable gaming industries and Jean was the first Registrar appointed by Order-in-Council under this legislation.

Jean was appointed Chief Executive Officer and Registrar of the Alcohol and Gaming Commission of Ontario in 2004. In this capacity Jean continues to lead significant regulatory changes to the alcohol and gaming industries, including transformational changes to a risk-based, compliance focused approach to regulation and the development of a regulatory framework for lotteries and internet gaming.

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SPEAKER BIOGRAPHIES CAROLYN MARCOTTE Vice President, Legal and Compliance, Caesars Windsor Carolyn Marcotte has been a member of the Executive Team at Caesars Windsor since 2007 when she joined the Company as Vice-President of Legal and Compliance. In her capacity as General Counsel, Carolyn manages all legal affairs for the Company. She also serves as the Company’s Compliance Officer where she is responsible for ensuring regulatory compliance. In addition to these duties, Carolyn also oversees both the Security and Surveillance Departments.

Carolyn has been a member of the Board of Directors for the United Way/Centraide Windsor-Essex County since 2009 and currently serves as Chair of the Board.

TODD MCCALLUM Vice President Business Development, Eagles Flight Knowing what helps to stimulate learning, Todd injects creativity and humor into all his programs. With 15 years’ experience as an Eagle’s Flight facilitator he demonstrates an ability to deliver a message that is both memorable and impactful.

With a strong belief that trust is the key to all relationships, Todd successfully provides a comfortable and enjoyable atmosphere in which to learn. His passion for people is revealed by his enthusiasm to help individuals create and catch a vision for change. He is dedicated to helping participants grow by using their own knowledge and experience.

BEV MEHMEL Director of Corporate Social Responsibility, Manitoba Liquor & Lotteries After a successful career at the Addictions Foundation of Manitoba, she moved to Manitoba Liquor & Lotteries to develop and implement their Responsible Gaming Strategy in 2002. Bev’s knowledge and experience includes responsible gaming strategy, prevention and treatment program development, training, risk and issues management, evaluation, problem gambling counseling and extensive work with stakeholders. She has developed many leading initiatives in responsible gaming in Canada and is currently the chair of the national ILC Responsible Gaming Sub-Committee. Outside of work, Bev can usually be found on a golf course.

MATTEO MONTEVERDI Senior Vice President, iGaming, and Senior Vice President, Americas Interactive, GTECH Matteo guides GTECH’s global interactive product development and marketing strategy, while leading the Company’s commercial and lottery interactive opportunities within the Americas region.

Matteo joined the company in 2010 as President, Betting and Interactive, and Senior Vice President, Sales & Marketing Services for Lottomatica, GTECH’s Italian gaming operator.

Matteo holds an MBA degree from SDA Bocconi School of Management in Milan, a Bachelor’s degree in Business Law from the University of Milan, and a specialization in Marketing from the Stanford University Graduate School of Business in California.

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KELVIN MORIN Director of Table Game Optimization, Global Gaming Division, Las Vegas Sands Corp.

Previous to this position, Mr. Morin had accumulated over 25 years of experience in the Canadian gaming industry and has a diverse range of table game knowledge, including operations, game protection and game analytics.

RAJ MUTTI Executive Director, Hard Rock Casino Vancouver, Great Canadian Gaming Mr. Mutti started with Great Canadian Gaming in a marketing role in June of 2004 based out of Hastings Racecourse. In 2006 he was named Director of Operations. In late in 2007 he became the General Manager of Hastings Racecourse. In 2010 he was named Regional General Manager of BC Racing in charge of BC racing operations for the company.

The summer of 2013, Mr. Mutti moved into his current role with the Hard Rock Casino.

Prior to joining Great Canadian Gaming, Mr. Mutti attended the University of Arizona for a Racing/Gaming degree and graduated in May of 2004.

DANIEL NAGLE As Financial Crimes Solutions Specialist, Daniel Nagle, serves as the focal point of knowledge for key business drivers facing our financial landscape with the breadth of technological solutions available to us today. Daniel is the face of SAS Security Intelligence Practice in Canada and joins us from a background in countering financial crime in the Global Market Place.

Daniel’s remit is to delve into the concerns of both public and private business agendas in the areas of fraud, governance and compliance. He does so with an extensive background in the technologies leveraged by institutions worldwide in their efforts to counter financial crimes perpetrated against their institutions.

Prior to joining the Security Intelligence Practice at SAS, Daniel has years of experience in delivering financial crime infrastructure solutions to major institutions and guiding these institutions through creating and deploying enterprise capabilities in this domain.

His knowledge stems from an extensive technical background in multiple enterprise architectures at all levels of financial institutions.

Daniel is currently pursuing a Ph.D in Financial Crime Analytics with the University of Limerick, Ireland.

BRENT OLTHUIS Brent Olthuis acts as counsel in a wide range of litigation matters, including administrative, commercial, class action, trusts and estates, intellectual property and constitutional law. He has appeared as counsel before all levels of court in British Columbia and Ontario, the trial courts in Alberta and Yukon Territory, the Tax Court of Canada, the Federal Court and Federal Court of Appeal, and the Supreme Court of Canada.

In December 2012, Brent was the recipient of a Lexpert “Rising Star” award, as one of Canada’s leading lawyers under 40. In addition, Benchmark Litigation has recognized Brent since 2012 as a one of the “Future Stars” of the BC bar.

Brent graduated first in his LL.B. class at McGill and clerked for both the Court of Appeal for Ontario and the Supreme Court of Canada. Before joining Hunter Litigation Chambers, he practised with a national firm in Ottawa, obtained his Master’s degree in law, and was an associate at another litigation boutique in Vancouver.

EMMANUEL PACHECO Emmanuel Pacheco is a Senior Sales Executive with 20+ year track record demonstrating ability to develop world-class, enterprise sales solutions in high-growth environments. Working in various industries throughout his career, Emmanuel has specialized in analytically focused business solutions and worked for various companies including Epiphany, Infor, SAP and most recently at SAS Institute (Canada) Inc. At SAS he has developed a unique and influential customer base in the Casino, Luxury Hotel and Sports Entertainment Space across Canada. Working with leaders in the Entertainment vertical and having brought many innovations in the areas of CRM, Fan Engagement, Slot Optimization and Anti Money Laundering in the Casino marketplace globally.. Currently, Emmanuel has spearheaded the first analytically driven Anti-Money Laundering solution for casinos in world and continues to break new ground with his approach and leadership.

MARY O’NEILL Mary O’Neill is a long-time member of the Ontario Lottery and Gaming Management team and advocate of charitable gaming for the past 16 years.

First hired in 1997, Mary currently serves as the Senior Manager, Consumer Product Development & Marketing, Charitable Gaming. Prior to joining Charitable Gaming, she held a number of positions in other OLG departments including Finance, Sales and Distribution and Special Projects.

As a team player, Mary is proud of her many accomplishments, which include: developing the SuperPlayer Club Loyalty Program; oversight of various aspects of the eBingo pilot project; leading product initiatives such as development of the POD category; introduction of BOT dispensers; and, more recently, the development of a Product Strategy.

Mary is also an accredited facilitator for Dr. Edward de Bono’s Six Thinking Hats.

RICHARD PARIS Richard Paris is the Security Director at Niagara Casinos (since 2001), and was part of the opening team for Fallsview Casino Resort in 2004. He has over 20 years of experience in Security, Compliance and Investigations working with the Royal Ontario Museum, Canada Revenue Agency, and various other public and private sector organizations. Richard currently serves as Vice President, Board of Directors with the Gaming Security Professionals of Canada, and is Chair of the GSPC’s Governance Committee.

Mr. Paris is a graduate of the University of Toronto (B.A., M.S.W).

KEVIN O’TOOLE Kevin F. O’Toole, Executive Director of the Pennsylvania Gaming Control Board (PGCB), has 33 years of experience in both commercial and tribal casino regulation.

In his role with the PGCB, Mr. O’Toole is responsible for the direction, execution and coordination of all activities related to the regulation of gaming by the 300 employee agency. He has overseen the expansion of commercial casino gaming in Pennsylvania that now has 12 operating casinos that offer a full range of slot machines and table games Prior to joining the Pennsylvania Gaming Control Board, Kevin was the Executive Director of the Oneida Indian Nation Gaming Commission beginning in July 1997 and was later appointed as a Commissioner in February 2007. Previously, Kevin was a Deputy Attorney General with the New Jersey Division of Gaming Enforcement from 1981 to 1997.

Kevin is a graduate of the Wharton School of Finance and Commerce at the University of Pennsylvania and received his law degree from Rutgers University School of Law- Camden.

PAUL PELLIZZARI Paul Pellizzari is the Executive Director of Policy & Social Responsibility at Ontario Lottery and Gaming Corporation (OLG). He is also the vicechair of the Interprovincial Lottery Corporation’s Responsible Gambling committee, where he leads the development of a national standard for operators. He is the author of two books and many articles on corporate social responsibility. His career spans private sector experience in research, social marketing and communications, along with public sector work touching all orders of government, the United Nations, as well as international, Canadian, and local not-for-profit organizations.

KLAUS PELTSCH Klaus Peltsch is currently the Director of IT architecture and Emerging technology at OLG. He has been with OLG in various roles for fourteen years. He is currently a board member of the Gaming Standards Organization and vice chair of the Online Gaming Committee and also chairs across Canada jurisdictional working group that addresses common gaming technologies and standards. He has over 45 years of experience in IT and teaches Computer Science and Physics at Algoma University in Sault Ste. Marie, Ontario.

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SPEAKER BIOGRAPHIES VIC POLESCHUK is the Senior Vice President, Operations East for Great Canadian Gaming Corporation, having held this position since 2010.

Vic has over 30 years’ experience in the Canadian gaming industry having previously held senior executive positions with both the British Columbia Lottery Corporation (BCLC) and the Western Canada Lottery Foundation.

As President and CEO of BCLC from 1999 to 2007, Vic lead the strategic transformation and growth of the gaming industry in British Columbia through the establishment of a business and legal model that allowed Government and private sector gaming operators to work cooperatively to transform the gaming industry into a high quality, customer focused gaming entertainment business.

Vic is a graduate of the University of Manitoba Faculty of Commerce (Business) program.

GIUSEPPE PORTORICCO As GTECH’s Vice President, Player Account Platform and Channel Management, Giuseppe Portoricco is responsible for Player Account Management and channel management (including mobile and portals) within the Company’s Interactive Product and Services unit. He has been instrumental in the successful launch of mobile games for Lottomatica, GTECH’s Italian gaming operator, including Betting and Casino games. He also oversaw the successful launch of Lottomatica’s Broadcast TV channel.

Portoricco joined the company in 2012, initially to manage new media and business development for mobile and TV for GTECH Italy. During that time he worked extensively with GTECH’s IT Department and other product owners on Game Management System (GMS) product requirements, web and mobile portals, and mobile games.

LARRY POTTS Larry Potts joined Scientific Games in September 2004 as Vice President of Security and Compliance, and in 2006 was designated Chief Compliance Officer and Director of Security.

Prior to joining Scientific Games, he was Chief Operating Officer of Investigative Group International, an investigative and security-consulting company headquartered in Washington, D.C. His duties there included the day to day management of operations and personally conducting some investigative and consulting jobs involving complex internal inquiries and due diligence matters.

In addition, Mr. Potts served as a Special Agent for the Federal Bureau of Investigation from 1974 to 1997 during which he worked violent crimes, white-collar crimes and organized crime as a street agent. He also served as the Chief of the Public Corruption Unit where he developed guidelines for conducting public corruption investigations. He was named Inspector-In-Charge of the VANPAC Task Force involving the mail bombing deaths of a Federal judge and a civil rights attorney. He supervised that multi-agency task force of several hundred investigators, which resulted in the successful prosecution of the individual responsible.

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DEBRA PRATT Debra started her career in the hospitality industry with Westin Hotels and Resorts. She left Westin for a short period and ventured into her own successful business. Some time later, she rejoined Westin until her journey with Casino Rama.

Debra joined Casino Rama as a part of the pre-opening team in 1996 as Director of Human Resources. She was later promoted to the position of Executive Director, Human Resources and then to her current position of Chief People Officer. With over 2700 C.R.E.W. members, Debra is responsible for their career journey including Onboarding, Organizational Development, Health and Safety, Wellness and Ability management, People Management and First Nations Affairs.

DEREK RAMM Derek Ramm is the Director of Anti-Money Laundering Programs for the Ontario Lottery and Gaming Corporation (OLG). In his current role, Derek is responsible for overall leadership and management of the Ontario gaming industry’s anti-money laundering and counter-terrorist financing programs. Prior to joining OLG in September 2011, he spent over seven years as a federal officer with the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC), the Canadian government’s financial intelligence unit. His primary duties at FINTRAC included oversight of Canadian casinos’ compliance with the Proceeds of Crime (Money Laundering) and Terrorist Financing Act and liaising with domestic and international law enforcement and regulatory agencies. Derek frequently gives seminars on the fight against money laundering and terrorist financing, including presentations to the Ontario Police College, U.S. Department of Homeland Security, Senate Banking Committee, Association of Certified AntiMoney Laundering Specialists and other public and private sector organizations.

CHRIS ROBERTS Chris Roberts is the Executive Director of Northlands, a not-for-profit community service organization in Edmonton, Alberta. Northlands operates concert/sporting venue Rexall Place, the 522,000 square-foot Edmonton Expo Centre and Northlands Park, a dual-breed horseracing facility and casino. Prior to joining Northlands in 2011, Roberts spent five-years as Director of Great Canadian Gaming Corporation’s Ontario racetrack properties and fouryears as Editor of Trot Magazine, Canada’s leading horse racing publication. Roberts bravely survives Edmonton winters by burning Toronto Maple Leafs jerseys.

BRUNO ROCHA Bruno Rocha is a Senior Vice President at Perform Group, focused on the Americas region. In this position, he leads commercialization of sports content across media and betting platforms, managing relationships with rights holders, sportsbooks and media companies. Prior to joining Perform, Bruno worked at the National Basketball Association (NBA), where he contributed to a number of business development initiatives in Latin American markets. Bruno holds an MBA from Yale University.

ANDREW ROSEWARNE Andrew Rosewarne is Director of Gaming at NMi, the independent specialist for testing, certifying and training in the fields of metrology and gaming.

NMi provides independent auditing and testing of gaming equipment and software from labs in 4 countries, recently opening a branch in Vancouver and receiving approval to provide testing to GPEB, British Columbia and Loto Quebec.

Following a career developing financial software Andrew has been working in gaming compliance for almost a decade, founding and operating an independent test lab in 2008 before merging with the NMi group in 2010.

Andrew holds a degree in computer science with a major in pure mathematics, and a Masters of Business Administration.

TROY ROSS Troy Ross is President of TRM Consulting Ltd and TRM Public Affairs. He has represented casinos, slot machine and equipment manufacturers, technology vendors, lottery and charitable gaming interests, and horse racing stakeholders. Troy has also advised provincial government gaming agencies including the Ontario Racing Commission (ORC), the Alcohol and Gaming Commission of Ontario (AGCO), the Ontario Lottery & Gaming Corporation (OLG), the Nova Scotia Gaming Corporation (NSGC), and Canada’s industry association, the Canadian Gaming Association (CGA).

Troy’s understanding of the complex and often controversial gambling environment is based on 17 years experience as a seasoned government relations executive with extensive knowledge of regulatory and operational issues related to gaming in Canadian jurisdictions. Prior to launching TRM Consulting Ltd, Troy held the position of vice president and national director of gaming at Hill+Knowlton Strategies, where he created and lead Canada’s first national public affairs and corporate communications practice specializing in gaming.

BILL RUTSEY President and CEO, Canadian Gaming Association Bill Rutsey, chief executive of the Canadian Gaming Association (the “CGA”) has participated in gaming from both the public and private sector perspectives for twenty years, including assisting in the creation of gaming policy and casino development in Ontario, Nova Scotia and New

Brunswick.

As Practice Leader of the Coopers and Lybrand (now PricewaterhouseCoopers) Gaming Consulting Practice, he advised numerous private and public sector clients, including the Ontario government, authoring the Ontario Casino Market and Economic Impact Study – the blueprint for the Ontario casino gaming industry.

As CEO of private sector companies, he developed and managed gaming businesses in Ontario, Las Vegas and internationally, and has been licensed by gaming regulators in Nevada and Ontario.

As chief executive of the CGA, Mr. Rutsey is a national advocate for the gaming entertainment industry and responsible for positioning the association to address regulatory, political and educational issues affecting the industry. He is a regular commentator on gaming issues in media and before government.

As well, he is the Chair of Canada’s pre-eminent annual gaming industry convocation, the Canadian Gaming Summit and copublisher of Canada’s premier gaming industry magazine, Canadian Gaming Business.

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SPEAKER BIOGRAPHIES ROBERT SCARPELLI Rob Scarpelli has been providing business advisory services to the Canadian gaming industry since 1993. Over this time period, Rob has completed over 200 assignments covering every province and gaming sector. Rob is a Managing Director of HLT Advisory Inc. RON SEGEV Ron Segev is Partner of Segev Homenick LLP, an online gaming, technology, and business law firm located in Vancouver, Canada. Ron assists online gaming, social and mobile gaming developers, operators and marketers. Ron steers clients through complex cross-border gaming, technology, regulatory, compliance and commercial matters. Ron works with an international array of established and start-up gaming clients active in most segments of online gaming. Ron was previously General Counsel and then Special N. American Counsel for Highlight Media Group, one of the world’s largest igaming consultancies. Ron also has business operations experience having established and managed a key subsidiary for the same team. Ron is a General Member of the International Masters of Gaming Law. DAN SHAPIRO Dan Shapiro works on the U.S. business development and marketing efforts of William Hill, the UK’s biggest bookmaker, which operates 100 sports books throughout Nevada and is the exclusive risk manager for the Delaware Sports Lottery. Previously, Shapiro was Director of Marketing for Brandywine Bookmaking, the parent of Lucky’s Race & Sports Book. Shapiro was part of the original management team at Brandywine Bookmaking, a startup that grew rapidly to operate race and sports books throughout Nevada and won the Delaware contract. Brandywine was one of three U.S. sports book operators William Hill acquired last year along with American Wagering Inc. (Leroy’s) and Club Cal Neva sports books. Before moving to Las Vegas in 2007, Shapiro held various roles in the horse racing industry. Shapiro is a graduate of Boston University.

ROB SHUSTER Rob Shuster has 33 years of experience in the private security industry. Mr. Shuster is a recognized subject matter expert in security practices and training related to crisis management and response, labor disputes, close protection operations, special event security, security awareness programs and workplace violence investigations, evasive and defensive driving, and executive protection program design.

Mr. Shuster brings that experience to his role as Vice President of Protective Services and Training for AFIMAC. He is responsible for the development and management of close protection operations as well as the enhancement of internal training and client training programs. He operates out of AFIMAC’s Northern Virginia office where his most recent assignment is the product launch of a new criminal forensic tracing product.

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JOE A. SIGRIST Joe A. Sigrist joined IGT in 2012 as Vice President, Product Management and was quickly promoted to IGT Vice President, Game Development & Global Product Management in 2013. Sigrist is responsible for all product management and game development functions related to IGT’s vast game portfolio. These products include games, cabinets and systems offerings marketed worldwide. Sigrist holds an MBA from the Leavey School of Business at Santa Clara University, and a Bachelor of Science, also from Santa Clara University.

Prior to joining IGT, from 2010 to 2011 Sigrist was Vice President and General Manager of Endpoints and Video Solutions at Avaya.

Prior to that, from 2006-2010, he was Senior Vice President and General Manager at Polycom where he oversaw Polycom’s largest business unit that reported revenues of over $650 million. Sigrist also was President and CEO of Hammerhead Systems from 20032005, where he also served on the board of directors.

PAUL W. SMITH Director, Social Responsibility, BCLC Paul W. Smith has been with the British Columbia Lottery Corporation since 2006, leading both communications and CSR portfolios. He holds a BA from the University of Alberta, M.Div. from the University of St. Michael’s College, Toronto, and MS in Communications Management from Syracuse University.

Paul is the founding and past chair of Canada’s InterProvincial Lottery Corporation (ILC) RG sub-committee, and a representative on the RG committee of North American State & Provincial Lotteries (NASPL). He regularly posts to his blog dedicated exclusively to responsible gambling, www.blogs.bclc.com.

BCLC has held World Lottery Association Level IV (highest) responsible gambling accreditation since 2009, and in 2010 was presented the WLA’s “Best Overall Responsible Gaming Program Award”.

ROBERT STOCKER II Robert W. Stocker II is a member of Dickinson Wright PLLC and chairs the firm’s Gaming Practice Group. He has an international practice in the areas of gaming (commercial, Internet, charitable, Indian, and sweepstakes), regulatory, corporate, and alternative insurance programs (captives and insurance pools) law. He is also an adjunct professor at Thomas M. Cooley Law School, and is a recipient of the Frederick J. Griffith III Adjunct Faculty Award for excellence in teaching. Mr. Stocker has been elected a Fellow of the American Bar Foundation. He is the editor and co-author of The Michigan Gaming Law Legal Resource Book. He is a founding member and past president of the International Masters of Gaming Law; Chair of the American Bar Association annual program on gaming enforcement, the Gaming Law Minefield Conference; immediate past Chair of the Gaming Law Committee of the American Bar Association; a member of the Editorial Board of Gaming Law Review and Economics; and a member of the International Association of Gaming Advisors.

ANGELA SWAN Director, Information Privacy & Security, British Columbia Lottery Corporation Angela Swan has worked in the field of IT security and privacy for 16 years with a focus on security and privacy management, training, risk assessment and policy development. She has developed and managed integrated privacy and security programs for Credit Union Central of British Columbia (now Central1 Credit Union), EDS Advanced Solutions and, most recently, British Columbia Lottery Corporation where she is Director, Information Privacy and Security. Angela has designed and implemented information security programs for the City of Vancouver, Ballard Power Systems and BC Housing and has advised BC’s Privacy Commissioner on high-profile technical investigations, including BC Hydro’s Smart Metering Program and the use of facial recognition technology by the Insurance Corporation of British Columbia. Angela is a Certified Information Systems Security Professional (CISSP), a Certified Information Security Manager (CISM), a Certified Information Privacy Professional – Canada (CIPP/C) and a Certified Information Privacy Professional - Information Technology (CIPP/IT).

JOHN TUZYK John has been very active since 1992 in representing clients in the Canadian gaming industry, principally commercial casino operators. He has extensive experience with federal and provincial legislation relating to gaming in Canada and the regulatory agencies that regulate gaming, including the negotiation of registration terms, and advising as to all aspects of casino operations and compliance. He also has extensive experience negotiating with provincial government casino corporations.

John represented since its inception Windsor Casino Limited, the consortium which developed and operated the Casino Windsor complex on behalf of the Province of Ontario. John was involved in all aspects of the development process, including negotiating a development agreement and operating agreement with the Province of Ontario, the negotiation and implementation of the appropriate financing arrangements for the development, and the negotiation and administration of construction and related development agreements. He continues as principal outside counsel to its successor Caesars Entertainment Windsor Limited, the operator of Caesars Windsor.

DANA TAKRUDTONG Dana Takrudtong has spent several years in the online gaming industry representing the most reputable suppliers in the business. She spent several years with WMS and was selected as the sole national sales representative for the launch of Williams Interactive; heavily participating in product development, marketing, and commercials. Dana recently joined GameAccount Network (GAN) as the Vice President of Sales, representing GAN’s turnkey Simulated Gaming™ freemium solution, and the GameSTACK™ wagered platform complete with GAN’s rich game library of proprietary and major slot partner game themes. Working across both commercial and tribal gaming operations, Dana and the GAN team are able to quickly and uniquely tailor desktop and mobile solutions on a per client basis across multiple jurisdictions.

STUART WALKER Stuart Walker is Vice President Gaming Operations for OLG and has been in the gaming industry for 20 years and has held senior roles at properties in Ontario and Nova Scotia. Stuart has played a key role in the implementation of the OLG’s Modernization Plan - supporting the transition to the new Private Operator Model.

VINCENT TRUDEL Vincent Trudel is president of Gaming Operations inc. With 30 years of diversified experience in the gaming industry (casinos, lottery and horse racing), he has held various key roles in Canadian and European organizations including, General manager of Quebec Jockey club, COO of a Canadian multi-jurisdictional casinos and gaming publicly-traded company, General Manager of a privately held casinos organization in Spain, COO of Quebec casinos and Vice-President with Loto-Québec. Trudel provides executive-level consulting in the areas of strategic, business planning, operations and project management.

KNUT WALTER Knut Walter is the Founder of Scientific Affairs (www.scientific-affairs.com), a company that offers professional support in using high-quality scientific research for corporate affairs and public affairs purposes. Knut develops strategies, designs and manages scientific networks and moderates transfer processes.

Knut started his career in Germany in leading industry sales positions.

After his studies of Society and Business Communication at University of Arts, Berlin, he was engaged as a university lecturer for many years. In parallel, he founded his own strategy consultancy.

In over 10 years Knut has given successfully advice to national and international companies (including leading European Internet gaming providers) in terms of strategic conception and usage of scientific research projects for corporate communication purposes.

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SPEAKER BIOGRAPHIES KEVIN WEBER Kevin Weber has practiced gaming law for over 16 years, guiding clients through compliance issues with gaming regulators, and providing opinions on all matters relating to the lawful operation of gaming, both land-based and online. He is a prolific author and speaker on gaming issues, and has represented gaming equipment suppliers, casino operators, payment processors and governmental entities, among others, in their dealings with the complex issues associated with gaming compliance in Canada. A member of the International Masters of Gaming Law, he is recognized by Chambers Global and Best Lawyers in Canada as a pre-eminent expert in gaming law. He also advises clients on business immigration matters, facilitating cross-border transfers of personnel into Canada in multi-jurisdictional industries such as gaming.

JAMIE WIEBE Responsible Gambling Council As director of research and development for the RGC Centre for the Advancement of Best Practices, Dr. Jamie Wiebe guides the design, analysis and interpretation of projects and the development of content. She oversees a wide variety of initiatives that identify best practices to reduce the incidence of problem gambling. Previously, Jamie held several research positions at organizations across the country, including the Addictions Foundation of Manitoba, the Alberta Alcohol and Drug Abuse Commission, and the Canadian Centre for Substance Abuse.

JENNY WILLIAMS Commissioner and Chief Executive of the Gambling Commission Jenny joined the Gaming Board in 2004 as Chief Executive to set up the Gambling Commission and has been its Chief Executive and a Commissioner since its inception in 2005.

She was previously a Director General and Board Member at the Lord Chancellor’s Department. Before that she held a variety of policy and project management posts as a senior civil servant in the Inland Revenue, the Departments of Environment and Transport, and the Home Office. She worked overseas as an economist and did postgraduate research at Nuffield College, Oxford University.

She is a trustee of International Association of Gaming Regulators (and chairs its e-gambling working group), vice chair of the homelessness charity the Connection at St. Martins and previously was a non-executive director of Northumbrian Water Group plc, the National Campaign for Arts and of Morley College, an adult education college.

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ANDRE WILSENACH André Wilsenach is the Executive Director of the Alderney Gambling Control Commission, an independent and non-political regulatory authority in the British Channel Islands, established to license and regulate eGambling.

André holds a Masters degree from the University of Pretoria where he started his career before joining the Africa Institute of South Africa as researcher.

There after he joined the Development Bank of Southern Africa as economic policy analyst. In 1994 he was invited to advise government in the area of economic policy which led to his appointment on the Lotteries and Gambling Board after which he became a member of the newly established National Gambling Board and CEO of the first provincial gambling board.

André is a former President of the International Association of Gaming Regulators and a member of the International Masters of Gaming Law and the International Association of Gaming Advisors. He received the ‘Regulator of the Year’ award from the World Online Gambling Law Report in 2005 and 2008.

KIM WILSON Kim is the Manager of Corporate Social Responsibility (CSR) at Atlantic Lottery and leads both the development and execution of the CSR strategy. Kim is a member of the World Lottery Association’s RG Working Group and the Interprovincial Lottery Corporation’s RG SubCommittee.

Kim holds a Bachelor’s Degree in Public Relations from Mount Saint Vincent University in Halifax, Nova Scotia and a Certificate in Corporate Social Responsibility from the University of St. Michael’s College at the University of Toronto.

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