Richmond Seniors Directory 2021

seniors

2021/2022 RICHMOND

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A R E S O U R C E F O R O L D E R A D U LT S

A Richmond News Publication

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YOU’RE NEVER TOO OLD to make new friends

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4088 Blundell Road,

100-1550 West 49th Avenue,

7051 Moffatt Road,

Richmond, BC V7C 5V1

Vancouver, BC V6M 0B3

Richmond, BC V6Y 3W2

604 271 7222

604 563 3540

604 273 1225

A RESOURCE FOR OLDER ADULTS

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2021/2022 RICHMOND

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Your Guide to Programs and Services in Richmond | Nineteenth Edition - Fall 2021 Introduction

Acknowledgement

Richmond has a wide range of services and programs to help seniors lead healthy and independent lives.

This directory has information about health services and other programs and services available to seniors who live in Richmond.

Thank you to everyone who provided updated information on their organization or service in order to publish the most current information.

Many programs and services have been impacted by the COVID-19 pandemic. While we’ve done our best to provide accurate information, changes can occur with little notice. We always encourage you to contact an organization to confirm updated service availability and hours of operation.

Every effort has been made to ensure the accuracy of this publication at the time of printing. RCRG is a referral agency and as such, does not recommend individual organizations or services.

For additional information and/or to request more copies of the Richmond Seniors Directory, please contact RCRG at 604-279-7020.

This directory has been produced through a etween Richmond Cares, partnership be Richmond Gives (RCRG) and Richmond News. RCRG would like to thank the Richmond New ws for its ongoing support of seniors in ou ur community. Because of this partnersship, the directory is available free o of charge.

For more information on other community serrvices, visit the Richmond Community Services Direc ctory, located at www.rcrg.orrg. The directory is pro oduced

by RCRG and is a comprehensive e listing of services availa able to Richmond resiidents.

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table of contents

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HEALTH SERVICES.................................................... 5

FINANCIAL AND TAX SERVICES.............................. 36

GOVERNMENT LISTINGS........................................ 40

Regulatory Bodies................................................ 5

RICHMOND HEALTH SERVICES................................ 5

Municipal Government....................................... 40

Richmond Health Department.............................. 5

Provincial Government....................................... 40

HOME HEALTH........................................................... 6

Federal Government........................................... 40

DOCTORS................................................................... 7

TRANSPORTATION SERVICES.................................41

MENTAL HEALTH AND SUBSTANCE USE................. 7

HOUSING AND ACCOMMODATION......................... 42

RICHMOND HOSPITAL............................................... 9

COUNSELLING AND SUPPORT............................... 45

HEALTH INSURANCE................................................10

Crisis................................................................... 45

HEALTH ORGANIZATIONS........................................ 12

Caregivers.......................................................... 45

MEDICAL EQUIPMENT AND SUPPLIES................... 29

Hospice and Bereavement................................. 45

HELP AT HOME........................................................ 30

Alcohol and Drugs.............................................. 46

Home Support, Day Care and Respite............... 30

Other Groups and Services................................ 46

Meals.................................................................. 34

Legal Services.................................................... 50

Personal Safety and Communication................. 34

Information Services.......................................... 52

Home Repairs..................................................... 36

RECREATION AND LEISURE.................................... 53

Volunteer Assistance.......................................... 36

SERVICES FOR NEW CANADIANS........................... 56

Shopping Services.............................................. 36

VOLUNTEER OPPORTUNITIES............................... 57 LOW COST GOODS AND SERVICES........................ 57 INDEX....................................................................... 59

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A RESOURCE FOR OLDER ADULTS

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2021/2022 RICHMOND

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HEALTH SERVICES

RICHMOND HEALTH SERVICES

REGULATORY BODIES

RICHMOND HEALTH DEPARTMENT

Vancouver Coastal Health - Richmond

604-244-5537

7000 Westminster Hwy Richmond, BC V6X 1A2 Email: feedback@vch.ca | www.vch.ca Provides a broad range of public health services, including health promotion, disease prevention, early intervention, acute care, residential care, palliative care, and continuing care in the community. The senior management team provides leadership in Public Health Services, Acute Care, Mental Health and Addiction Services, and Home Health Services.

Client Relations and Patient Care Quality

604-244-5209

Community Engagement

604-714-3779

Acts as facilitators in resolving complaints. Does not act as an advocate for either the patient or the organization. Instead, the aim is to facilitate resolution by providing information or assistance in addressing concerns.

Patient, family and community engagement (often also defined as public participation) is based on the principle that people have the right to participate in the decisionmaking processes that affect them and that everyone has a say when it comes to their health care. Community engagement seeks public input and plans how the public and VCH staff can work together toward patient- and family-centered and sustainable health care. Find out more and get involved through Engage VCH or send us an email: ce@vch.ca. We want to hear from you!

Interpreters 604-675-4099 The Provincial Language Service provides both face-to-face and phone interpreting for patients who prefer another language. Interpreters are qualified community and medical interpreters who meet and follow the standards for professional health care interpreting. Services are available 24 hours a day, seven days a week, in over 180 languages. Interpreters must be booked by your health care provider. Health care providers can call for spoken languages and sign language (604-736-7012).

ReAct Adult Protection 604-904-6173 Program 1-877-732-2899 Responsible for investigating allegations of abuse, neglect, and self-neglect of adults living in the Richmond community. Applies to adults who are unable to seek support and assistance due to physical disabilities, illness, disease, injury, or any other condition that affects decision-making.

Translations

Pamphlets have been translated into different languages. Ask health care providers for more information. Translated material is also available online at vch.eduhealth.ca.

Vancouver Coastal Health

604-736-2033 1-866-884-0888

11th Floor, 601 West Broadway Vancouver, BC V5Z 4C2 Email: feedback@vch.ca | www.vch.ca Provides a range of health care services ranging from hospital treatment to communitybased residential, home health, mental health, and public health services. Serves residents in the coastal mountain communities, Vancouver, North Vancouver, West Vancouver and Richmond.

Richmond Public Health

604-233-3150

Adult Day Program

604-875-4510

8100 Granville Avenue Richmond, BC V6Y 3T6 www.vch.ca A team of public health practitioners working in partnership with the community to promote and protect health and to prevent injury and illness. We provide information, education, resources, referrals counselling, therapy support and services for infant, children, youth, seniors and families.

Supportive community programs for seniors and people with disabilities to help them remain at home and provide support to their caregivers. Offers a range of health, personal, social and recreational services and activities in a safe, caring environment.

BC Smoking Cessation Program

Free nicotine patch or gum for 12 weeks per calendar year for eligible BC residents.

(There may be coverage for stop smoking medications through Fair Pharmacare).

Garratt Wellness Centre

604-204-2007

Pulmonary Rehabilitation Program

604-233-5610

7504 Chelsea Place Richmond, BC V6Y 3T6 Email: garrattwellnesscentre@vch.ca Developed as a partnership between VCH-Richmond Health Services and the City of Richmond. Garratt Wellness in collaboration with various community organization offers specialized programs, education, and resources to assist Richmond residents in preventing and self-managing their chronic conditions and in improving their quality of life.

Provides education and exercise programs designed specifically for people who are living with chronic lung disease. These programs are usually a few weeks long and participants are asked to attend 2-3 times each week. Participants will learn about management of their lung conditions, medication, and proper exercise regimen under the direct supervision of a health care professional. Physician referral requiredclient’s doctor must fill out a referral form.

Richmond Falls Prevention Program

604-233-3150

Richmond Immunization Clinic

604-233-3176

Involves a team of health professionals who work with seniors and the community to prevent falls. Services are offered to Richmond residents (age 65 and older) who have had a fall or are at risk of falling. This is a no-cost program and self-referrals are accepted. Please contact the team for more information by phone or email at rmdfallsprevention@vhc.ca.

8100 Granville Avenue Richmond, BC V6Y 3T6 Offers a range of immunizations to adults and children. Fees vary, call to book an appointment or ask for immunization clinic times. No drop-ins allowed.

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Tobacco Reduction Program

604-233-3112

8100 Granville Avenue Richmond, BC V6Y 3T6 Initiates and supports initiatives related to smoking cessation, smoking prevention and protection from second-hand smoke. Aims to reduce the burden of tobacco use to the community through building capacity within individuals to quit smoking or reduce the amount that is smoked. Initiatives include providing smoking cessation training, supporting smoking prevention education in schools and distributing tobacco reduction related resources.

Vancouver Coastal Health Travel Clinic

604-736-9244

Book an appointment for recommended and required vaccinations, prescriptions, and health advice tailored to your medical history and itinerary.

HOME HEALTH Vancouver Coastal Health - Richmond Home Health

604-675-3644

Community Health Access Centre, 3rd Floor- 7671 Alderbridge Way Richmond, BC V6X 1Z9 www.vch.ca For clients who have chronic health care problems that hinder their ability to be independent. A home visit can be arranged to discuss health care needs.

Adult Day Centre

604-272-3237

100 - 6100 Bowling Green Road Richmond, BC Email: rkadc@telus.net The Richmond Kinsmen Adult Centre offers a Therapeutic Activity program every weekday for adults with health problems. Adults can enjoy healthy activities and contact with other people under the supervision of health care professionals. Runs from 8:30am to 3:00pm and includes lunch and snacks. Call Richmond Home Health for a referral or call the Centre directly.

Case Management

604-675-3644

Subsidized Assisted Living

604-675-3644

Community Health Access Centre, 3rd Floor 7671 Alderbridge Way Richmond, BC V6X 1Z9 Helps to arrange home support for those unable to care for themselves due to health problems. Arranges adult day care and respite services. For those who can no longer live independently at home, they can assist in finding alternative living arrangements.

There is a cost for some services.

Community Health Access Centre, 3rd Floor 7671 Alderbridge Way Richmond, BC V6X 1Z9 Includes rental accommodations, hospitality services and personal care. Intended for seniors with low to moderate incomes that require assistance with personal care. A congregate living arrangement with communal meals and social activities. Clients are assessed and are eligible if they receive home support services, are able to make decisions about daily activities and needs, are able to communicate and be understood by others but are not managing well in their home with available services. Waiting period is 12 months.

The two locations are the Courtyard Gardens and SUCCESS Austin Harris Residence.

Home Care Nursing and Rehabilitation 604-675-3644

Community Health Access Centre, 3rd Floor 7671 Alderbridge Way Richmond, BC V6X 1Z9 Nurses, physiotherapists and occupational therapists provide services to those whose needs can safely be met while they remain at home. Arranges home support for those who need help with daily tasks. Offers nursing and rehabilitation consultation and support to care providers and to their adult clients who have multiple physical and cognitive disabilities.

Long Term Care Facilities

604-675-3644

Home Support

604-675-3500

Volunteer Shopping Programs

604-279-7020

OASIS (OsteoArthritis Service Integration System)

604-675-3644

Community Health Access Centre, 3rd Floor 7671 Alderbridge Way Richmond, BC V6X 1Z9 Residential care homes offer 24-hour care and supervision by a team of health professionals for adults who can no longer live independently. To be admitted for long term care services, a person must meet the criteria. Waiting period is approximately six months. There are five complex care homes in Richmond, including Fraserview Immediate Care, Pinegrove Place, Richmond Lions Manor, Rosewood Manor, and Minoru Residence. There is one residential home for younger, disabled people, usually under age 65: Steveston Residence.

Community Health Access Centre, 3rd Floor 7671 Alderbridge Way Richmond, BC V6X 1Z9 Provides help with the tasks of daily living for people who have ongoing health problems, disabilities, or temporary medical or physical problems. Case managers and professional care staff arrange home support. Community health workers follow the care plan developed by the case managers. Service is delivered by neighbourhood teams within a flexible time frame that is focused on completing the required tasks.

The cost of service varies.

190 - 7000 Minoru Boulevard Richmond, BC Works in partnership with Richmond Cares, Richmond Gives (RCRG) to provide grocery shopping assistance for seniors and others with long term health problems to maintain their independence and remain in their own homes as long as possible.

There are four types of volunteer shopping available provided by trained volunteers.

Programs include Shop-by-Phone, Group Shopping, and Individual and Personal Shopping.

Community Health Access Centre, 3rd Floor- 7671 Alderbridge Way Richmond, BC V6X 1Z9 Email: oasis@vch.ca A program developed to support people with any stage of hip or knee osteoarthritis through assessment and education. The assessment team, which includes physiotherapy, occupational therapy, and nursing, will work with you to assess your needs, develop an action plan and access services in your community. This assessment requires a physician referral.

Experiencing a crisis? We’re here for you.

Chimo helps seniors navigate challenges with family dynamics, finances, housing, isolation, social services, and more.

Free confidential and non-judgemental services.

604.279.7077 chimo@chimoservices.com 6

A RESOURCE FOR OLDER ADULTS

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directory DOCTORS

Vancouver Coastal Health - Richmond Doctors 604-733-7758

Various Locations Family doctors treat people of all ages and can provide continuous medical care for the whole family. They treat most common problems, offer regular check-ups, and provide references to specialists. For a list of family doctors who are taking new patients, call or visit www.cpsbc.ca.

MENTAL HEALTH AND SUBSTANCE USE Vancouver Coastal Health - Richmond Mental Health and Substance Use

604-204-1111

604-675-3979

210 - 7671 Alderbridge Way Richmond, BC Short-term care for Richmond residents age 17 and over with mental illness and/ or substance use concerns who are experiencing an acute increase in symptoms

DIRECTORY

or distress. Care is provided in the home in order to avoid or shorten a hospital admission. To receive AHBT services, clients and their caregivers/supports must be willing and able to accept care in their home/community. Access to the program is by referral only by a medical professional in the hospital or the community.

Anne Vogel Opiate Use Treatment Clinic

604-675-3975

210 - 7671 Alderbridge Way Richmond, BC Prescriptions (Methadone and Suboxone) and counselling for opiate dependence.

Offers harm reduction education, harm reduction supplies including take-home Naloxone kits, individual counselling, education and support groups, primary care services for clinic clients and referral and case management. Self-referrals are accepted by phone and people can walk in during clinic hours.

Child and Adolescent Mental Health Program (CAP)

www.vch.ca Provides a wide range of programs encompassing prevention, early intervention and collaborative care services, assessment, treatment, acute inpatient hospitalization, crisis stabilization, rehabilitation and emergency care to people of all ages who have a mental health and/or substance use issue. Anyone of any age can call 604-204-1111 to connect with our teams that support children, youth, adults and older adults in Richmond.

For mental health emergencies, call Chimo Crisis Line at 604-279-7070 or go to the Richmond Hospital Emergency Department.

Acute Home Based Treatment Program (AHBT)

2021/2022 RICHMOND

604-207-2511

200 - 6100 Bowling Green Road Richmond, BC A program for children and youth 6 to 18 years of age (until 19th birthday), and their families, who are affected by mental health issues. Services include crisis response, youth-focused mental health promotion and counselling, and a consultation clinic for family physicians to access psychiatric services. Open Monday to Friday with some extended evening hours. Some services require a physician referral.

Community Mental Health Programs for Adults

604-675-3975

210 - 7671 Alderbridge Way Richmond, BC Community based psychiatric assessment and treatment for adults who are living with a severe and persistent mental health issue and/or whose functional impairment requires a broad range of coordinated services. Multidisciplinary services include consultation, case management, outreach, and rehabilitation programs.

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Ackroyd Rd. 604.821.1345

VAC,WCB,WSIB,WorkSafeBC, ADP & ODSP accepted. *Save up to 20% CAA offer is a tiered rebate determined by which level of Sonova HearingTechnology purchased. Offer expires March 31, 2022. Private clients only. Cannot be combined with any other offer, rebate or previous purchase and is non-redeemable for cash. Lyric, BAHA and Econo aids excluded.

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Chimo Counselling Service

604-279-7077

Chimo Crisis Line

604-279-7070

120 - 7000 Minoru Boulevard Richmond, BC Email: chimo@chimoservices.com Chimo Community Services offers a counselling service to people who are experiencing a crisis, who are at risk of suicide, or who have made a suicide attempt. This service is conducted by professional counsellors and available to all ages. Topics covered include but are not limited to: abuse, sexual assault, suicide, violence, depression and grief.

120 - 7000 Minoru Boulevard Richmond, BC Provides over-the-phone counselling and emotional support to individuals in crisis or experiencing distress. The service is offered seven days a week, from 8:00am to midnight. In aiding the callers, the Crisis Line helpers offer support and non-judgmental understanding, identify the problem areas and work together with the caller towards resolving them.

Community Based Support Pathways Club House

604-276-8834

Psychiatry Emergency Unit (PEU)

directory 604-244-5475

7000 Westminster Highway Richmond, BC A 4-bed brief stay (72 hours or less) unit providing assessment, stabilization, and treatment to individuals experiencing a psychiatric/mental health crisis. Provides specialized mental health and addictions services in an environment that supports a patient and family centered approach. The multi-disciplinary team has the support of both hospital and community resources, on an as needed basis, providing discharge planning, case consultation, and connection with suitable community resources for follow up.

Richmond Addiction Services Society (RASS) 604-270-9220 105 - 8080 Anderson Road Richmond, BC Provides a variety of services for those who have alcohol, drug, and gambling problems.

Helps family members and others who are affected by substance misuse. Services include individual counselling, an education program, youth outreach counselling, constructive alternatives to teen school suspension, therapy groups, relapse prevention, public education presentations, seminars and workshops, prevention and community outreach programs and services, and older adult services.

Richmond Bridge House

604-244-7840

Richmond Eating Disorders Program

604-244-5486

300 - 8100 Granville Avenue Richmond, BC V6Y 1R4 Offers short-term counselling for families with children 6-12 years of age. Hosts workshops and groups to increase parents’ and guardians’ knowledge of child development and to build their capacity to respond to the children’s social and emotional needs. Collaborates and consults with other integrative mental health services, committees, agencies, school board, consumer and multicultural groups.

Richmond Mental Health and Addictions Housing

604-675-3975

Harm Reduction Supplies 604-675-3975 604-233-3150

Richmond Mental Health Consumer and Friends Society

604-675-3977

Richmond Mental Health Outpatient Services (RMHOS)

604-244-5534

Richmond Older Adult Mental Health Team

604-675-3975

315 - 8111 Granville Avenue Richmond, BC Provides a variety of mental health services including supported housing programs, rehabilitation programs, a social/recreation program, wellness programs, a public education program, Bounce Back, support to Chinese speaking individuals with a mental illness, their families and service providers. Also liaises with services and programs that serve the Chinese speaking community.

DART (Drug and Alcohol Resource Team)

604-244-5396

7000 Westminster Highway Richmond, BC Offers addictions assessment, counselling, education and referral services for patients of Richmond Hospital. Services provided include consultation, nursing management, counselling, treatment planning, assistance with discharge planning, and referral to community-based addiction resources.

Family & Child Counselling Program

604-233-3223

For disposal of used needles in a safe way to reduce the spread of HIV and Hepatitis C and to prevent other health complications. Encourages safer injecting practices by providing sterile water, alcohol wipes and health information. These places also offer a safe place to dispose of used needles to reduce the number of needles in public places and the incidence of needle-stick injuries. Services are provided in a safe and non-judgmental manner. Locations are at Anne Vogel Clinic (210-7671 Alderbridge Way, Richmond, 604-675-3975) and Richmond Public Health (8100 Granville Avenue, Richmond, 604-233-3150).

Inpatient Psychiatry Unit

604-244-5504

7000 Westminster Highway Richmond, BC An 18-bed inpatient unit providing assessment and treatment for people with a variety of mental health diagnoses who require 24 hour care and treatment in a hospital setting. Staffed by an interdisciplinary team who work with the patient, their family, and community supports to provide individualized patient-centred care. Discharge planning includes referrals to community resources for follow up.

Mental Health Emergency Services (MHES) 604-244-5562

Provides outreach assessment and intervention to individuals in the community who are experiencing a mental health crisis. MHES provides service to the City of Richmond, including Vancouver Airport. Staff responds to calls from healthcare professionals, clients, family members and the general public to provide effective, timely intervention. Services include assessments, intervention and support through crisis line and referrals to follow up mental health services, health care professionals or other agencies. Hours of operation are 11:00 am - 10:00 pm seven days a week.

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A 10-bed residential short stay crisis intervention facility for clients who are experiencing a mental health crisis but do not require an acute psychiatric hospitalization. Clients are cared for 24 hours a day, 7 days a week and can be admitted for a maximum of 14 days. Provides an environment where clients have the opportunity to learn new skills to manage their illness once they are discharged back into the community. Referrals require a physician assessment prior to acceptance and are screened prior to admission to ensure the facility is able to provide safe care.

6th Floor, Suite 600 - 8100 Granville Street Richmond, BC A voluntary program that offers community-based assessment and treatment for youth, adults and families with eating disorders. Treatment may include individual, group, and/or family counseling, medical monitoring, and nutritional support. A referral from a family physician is required in order to be scheduled for an assessment.

210 - 7671 Alderbridge Way Richmond, BC Provides a continuum of housing services to individuals with severe and persistent mental health issues. This includes Licensed Specialized Residential Care Facilities, Enhanced Supported Housing and Supported Independent Living placements.

210 - 7671 Alderbridge Way Richmond, BC Provides a peer support program for mental health consumers. Provides funding which increases the effectiveness of the mental health system while helping mental health consumers develop skills and gain confidence. Offers a peer support program for Chinesespeaking clients.

7000 Westminster Highway Richmond, BC Services include general psychiatric assessment through the psychiatric consultation clinic, neuropsychological assessments and assessments for group and individual therapy. In the individual and group therapy program, a range of treatment modalities are offered, including cognitive-behavioural (CBT), interpersonal and psychodynamic therapies. A referral from a physician (GP or psychiatrist), or midwife or nurse practitioner is required.

210 - 7671 Alderbridge Way Richmond, BC Community based assessment and treatment for older adults (over 65) who are living with a severe and persistent mental illness and/or whose functional impairment requires a broad range of coordinated services, as well as those with dementia accompanied by behavioural issues. Clients under 65 with early-onset dementia with behavioural issues are also accepted. The Team specializes in providing care to individuals who are vulnerable due to a combination of psychiatric, medical and social factors necessitating multidisciplinary intervention. Family support and education are also provided. Care is coordinated with primary care physicians, elder care facilities and other community programs. Services are provided on an outreach basis.

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Richmond Short Term Assessment and Treatment (RSTAT)

604-244-5534

7000 Westminster Highway Richmond, BC RSTAT supports adult and older adult clients with issues related to depression, anxiety disorders, and later life or reproductive mental health issues. The program provides short term (12 week) group therapy as well as 1:1 supportive counselling, service is delivered by a multi-disciplinary team, but also includes outpatient psychiatry consultations.

Transitions 604-244-5486

600 - 8100 Granville Avenue Richmond, BC Offers assessment and treatment services to adults and families with mental health and/ or substance use concerns. Services may include individual and/or group counseling, psychiatric assessment, referral/advocacy, acupuncture and other complementary therapies. Upon request, consultation and education are available to community agencies and professionals. Substance use and Concurrent Disorders counselling is available by self-referral. Mental health counselling requires a health professional referral.

VCH Richmond Mental Health and Substance Use One Number

604-204-1111

This number is one single number that any member of the public can call if they are wanting to connect with or looking for more information about VCH Richmond’s Mental Health and Substance Use Services for people of all ages.

RICHMOND HOSPITAL Vancouver Coastal Health - Richmond Richmond Hospital

604-278-9711

7000 Westminster Highway Richmond, BC V6X 1A2 The Richmond Hospital is a community hospital serving Richmond, part of Delta, and travelers using the Vancouver International Airport and the BC Ferry System.

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Ambulatory Care Services

604-278-9711

Services provided at the hospital for people who are well enough to be treated as outpatients including: blood transfusion, intravenous antibiotics, rehabilitation services, cast clinic, hand clinic, dietetic counselling, endoscopy and oncology (chemotherapy) clinic.

Cardiopulmonary and Neurodiagnostic Services 604-244-5124 A variety of tests are offered to help diagnose and treat conditions related to the heart, lungs, muscle and brain. These services can be ordered by your family doctor.

Diabetes Education Centre

604-244-5163

Emergency Health Services

604-278-9711

Gilwest Clinic

604-233-3135

The team, including a diabetes RN and a registered clinician, provides diabetes education training for Type 1, Type 2, Pre-Diabetes, and Gestational Diabetes.

Offers assessment, prevention, treatment and support for helping people with diabetes maintain healthy feet. English, Mandarin and Cantonese offered. Farsitranslated program is available for diabetes education component.

Open 24 hours a day and services are prioritized based on the severity of a patient’s condition upon arrival. Does not answer health questions. For questions about health issues contact a Family Physician or HealthLinkBC at 811. Those experiencing a health emergency should go to the Emergency Department or call an ambulance (dial 911). Cannot give out information about any patients in the department. Those who need information must call a family member, friend or support person who has been with the patient in emergency.

Provides confidential assessment, counselling and treatment of HIV/AIDS and Hepatitis C.

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HME’s equipment team is composed of specialized mobility and fitting consultation experts, who fit and provide wheelchairs, bathroom safety products, walkers, hospital beds, mattresses, patient lifts, and other durable medical equipment to clients.

Our specialized team focuses on client needs & finding the right product solutions.

Both Katie and Daniel have been part of the HME family for over 5 years! They both specialize in all areas of rehab equipment and work with a diverse group of clients ranging from pediatric to geriatric. If you have any questions about any equipment or funding, contact them today!

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Email: RichmondTeam@hmebc.com

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Health Services for Community Living

604-278-3361

Intensive Care

604-278-9711

Provides non-emergency nursing and rehabilitation services to adults with developmental disabilities living in the community. Services include: short-term clinical intervention, physiotherapy, occupational therapy, nursing, nutrition, dental hygiene, and end-of-life care and support. Provides individual and group education on self-care management for clients managing chronic illness.

For patients recovering from life-threatening illness or injury who require intensive, around-the-clock monitoring and care.

Laboratory 604-244-5295

Blood work and other tests ordered by a doctor can be performed on a walk-in basis at the laboratory, located on the main floor of the South Tower.

Medical Imaging Centre

604-244-5109

CT Scan, x-ray, ultrasound, nuclear medicine, magnetic resonance imaging (MRI), and diagnostic mammography are among the many tests carried out in the Milan & Maureen Ilich Medical Imaging Centre at Richmond Hospital. A doctor’s order is required for all of the tests done in this department.

Noakes Community Maternity Clinic

604-233-3222

Provides support for pregnant women who plan to give birth at Richmond Hospital.

Provides care during pregnancy and for up to six weeks after baby is born.

Palliative Care

604-278-3361

Offers support for people living with a terminal illness. Focus is on providing comfort, quality of life and symptom control rather than cure. The Integrated Hospice Palliative Care program provides end of life care. Staff follow the client from home to the palliative care unit, to the hospice or residential care facility.

Pediatric Unit

604-233-3222

Richmond Healthy Heart Program

604-244-5163

Cares for children and youth with acute and chronic medical problems, and followup care for infants discharged from the Neonatal Intensive Care Unit. We encourage parents to “room in” with their children.

A comprehensive eight-week program designed for people who have had heart problems or at risk for developing heart problems. Helps to identify and reduce factors for heart problems and educate patients on how to live a heart healthy lifestyle. Call to register for the program or for more information. Referral required.

Screening Mammography Program of BC

604-244-5505

Speech-Language Pathology

604-244-5174

BC women aged 40 or over are entitled to a free annual mammogram without a referral. Screening mammography is an x-ray test used to detect early breast cancer in women. A screening mammography clinic is located at Richmond Hospital and may be accessed through the West Entrance.

Focuses on serving adults with acquired communication and/or swallowing disorders. Provide assessment, treatment, education, and referral resources to clients they serve.

Surgical Services

604-278-9711

For adults and children include general surgery, ophthalmology (eye), ENT (ear, nose, throat), plastics, vascular, orthopedics, urology and gynecology. Surgery at Richmond Hospital is arranged by your surgeon’s office. The time you spend in the hospital will vary depending on the type of surgery.

HEALTH INSURANCE Ministry of Health

604-660-2421

PO Box 9639 Stn Prov Govt Victoria, BC V8W 9P1 1-800-663-7867 Email: hlth.minister@gov.bc.ca | www.gov.bc.ca/health Guides and enhances the province’s health services to ensure British Columbians are supported in their efforts to maintain and improve their health.

BC Ambulance Service

604-872-5151

Medical Services Plan (MSP)

604-683-7151

PharmaCare

604-683-7151

302 - 2955 Virtual Way Vancouver, BC V5M 4X6 Provides emergency ambulance services provincially by air and land. While fees are not an insured benefit under the BC Medical Services Plan (MSP) or the Canada Health Act, the fees are heavily subsidized for persons with a valid BC Care Card who are covered by MSP (known as MSP Beneficiaries). For emergencies, call 9-1-1.

Health Insurance BC, PO Box 9035 Stn Prov Govt Victoria, BC V8W 9P2 Email: mspenquiries@hibc.gov.bc.ca Insures medically-required services provided by physicians and supplementary health care practitioners and diagnostic procedures.

PO Box 9655 Stn Prov Govt Victoria, BC V8W 9P2 Helps eligible British Columbia residents with the costs of eligible prescription drugs and designated medical supplies. Coverage under the Fair PharmaCare plans is provided based on an individual or family’s net income. The quality of the overall program stems from the combination of comprehensive coverage for BC residents and coverage of the drugs patients need to achieve real health benefits. For most PharmaCare plans, individuals must be actively enrolled in the BC Medical Services Plan (MSP).

Travel Assistance Program (TAP BC)

604-683-7151 1-800-661-2668

Helps alleviate some of the transportation costs for BC residents who must travel within the province for physician referred, non-emergency medical specialist services not available in their own community. Coordinated by the Ministry of Health and the transportation partners who agree to waive or discount their regular fees. Health care services provided by practitioners other than medical physicians and services not insured by MSP are not eligible. Does not provide direct financial assistance for travel costs or make travel arrangements. Meals, accommodation, mileage, fuel and local transportation expenses are not included. There is no reimbursement for travel already taken.

5

$

gift certificate

With the purchase of a $9 meal or more, upon presentation of this coupon, receive a $5 discount. One coupon per customer, per visit. May not be combined with any other offer and has no monetary value. Valid for in-restaurant dining only until October 31, 2022, at the address indicated on this coupon. No reproductions will be accepted.

11380 Steveston Highway 604 270-2672 Code 121

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A RESOURCE FOR OLDER ADULTS

ASK A SENIOR LIVING EXPERT How do I know I can trust senior living communities if they’re not government regulated?

This question is on many people’s minds these days.

Covid-19 has shone a spotlight on the senior living industry, and we all want the assurance of knowing that our senior loved ones are safe at home.

MATTHEW JACKSON

General Manager The Waterford Tsawwassen, BC

Most independent living seniors communities like ours in Tsawwassen—The Waterford and The Wexford—are privately owned and don’t fall under government oversight. That’s where the BC Seniors Living Association (BCSLA) comes in.

The best senior living communities adhere to the high standards set by the BCSLA and have their Seal of Approval designation.

The Seal of Approval is an industry-wide self-regulation program. It assures seniors and their families that they can expect the highest safety, security, and service standards. Every two years, residences must re-achieve their designation, ensuring that retirement communities like ours are excelling and continually improving.

The newly revitalized Seal of Approval process is intense; it rigorously addresses health policies, safety measures, staff training and resident services.

These changes are timely and seniors can be confident that retirement residences with a BCSLA Seal of Approval are trustworthy.

Come for a tour, stay for lunch!

Get a taste of life at The Waterford and The Wexford.

Schedule a tour, and we’ll treat you to a complimentary lunch in our Private Dining Room. www.BriaCommunities.ca Call Andie to Reserve: 604.364.7156

www.BriaCommunities.ca

RETIREMENT. LIVING!

BriaCommunities.ca 2021/2022 RICHMOND SENIORS DIRECTORY

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HEALTH ORGANIZATIONS ALS Society of BC

Transportation Support Program 604-278-2257

Richmond, BC V6V 2X7 1-800-708-3228 Email: info@alsbc.ca | www.alsbc.ca The ALS Society of BC is dedicated to providing direct support to ALS patients, along with their families and caregivers, to ensure the best quality of life possible while living with this disease. Through assisting research, we are committed to finding the cause and cure for Amyotrophic Lateral Sclerosis (ALS).

Camp Alohi Lani

Camp Alohi Lani, which means “Bright Sky” in Hawaiian, is a camp for youth who have a parent (or grandparent in a significant role) living with ALS. Through funding received from sponsors, the Society is able to offer a youth weekend retreat at no cost to families affected by ALS. The camp is a safe setting in which youth aged 8 to 17 can come together and receive support on their ALS journey.

Care Connections

The primary purpose of forming a Care Connection is to reduce caregiver responsibilities and lessen the worry the person with ALS has about their caregiver.

By caring for the caregiver, the person with ALS is helped as well. The ALS Society of BC’s Care Connection is a program to aid your own group of caring family and friends to help their loved ones with ALS and their caregivers.

Day of Caring

Email: patientservices2@alsbc.ca Held in communities around BC, Caregivers Day is a chance for caregivers and former caregivers of ALS patients to have a day of respite. This event allows ALS caregivers to come together and share experiences. It also provides opportunities for caregivers to learn how to take better care of themselves and how to cope with grief.

Equipment Loan Program

Email: equipmentloan@alsbc.ca With 2,900 pieces of medical equipment, our Equipment Loan Program is designed to help people cope with the daily challenges of decreasing mobility and independence through obtaining basic and essential assistive equipment. This includes mobility equipment, lift equipment, beds and accessories, communication devices and bathroom aids. All equipment loaned is available at no charge to registered ALS patients.

Mobile Clinics

In partnership with Vancouver Coastal Health and the ALS Centre @ GF Strong Rehab Centre, the ALS Society of BC provides Mobile Clinics to outlying communities. ALS Centre healthcare professionals and an ALS Society of BC representative travel to clinic locations to provide follow-up appointments for people challenged to travel.

Support Groups

Email: patientservices2@alsbc.ca Support groups provide an open, friendly and safe environment for ALS patients, family members, caregivers and friends to discuss issues related to living with ALS. Groups are facilitated by trained volunteers and staff.

 Time to sell?

WESTCOAST

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(Each office independently owned & operated)

A RESOURCE FOR OLDER ADULTS

Email: patientservices2@alsbc.ca For people living with ALS who are unable to fund transportation themselves, the Transportation Support Program provides transportation to attend appointments at the ALS Centre in Vancouver and other ALS-related medical appointments, support groups and society events. The program was initiated to ensure that all people living with ALS in BC and Yukon are given an equal opportunity to see an ALS specialist in order to improve their quality of life.

Psychological Support Program

patientservices2@alsbc.ca Psychological services are available free of charge at locations across BC. Registered psychologists and clinical counsellors provide therapy and counselling to ALS patients, their families and caregivers at any stage of the illness. Services will be provided throughout the disease and up to one year following.

Alzheimer Society of BC

604-681-6530

303 – 828 West 8th Avenue Vancouver, BC V5Z 1E2 Email: info@alzheimerbc.org | alzheimer.ca/en/bc Exists to alleviate the personal and social consequences of Alzheimer disease and other dementias, promote public awareness, and search for the causes and the cures. Services include dementia education, support groups, individual support, a toll-free information line, free literature, and telephone and online workshops. Programs and services are also available in Chinese.

Caregiver Support Group

For family and friends of people with Alzheimer’s disease or other dementias. For times and locations of English groups in Richmond and Vancouver, call 604-6755150. For times and locations of Cantonese and Mandarin groups, please contact Sharon Tong at stong@alzheimerbc.org or 604-687-8299.

Early Stage Support Group

For persons experiencing early symptoms of Alzheimer’s disease or other dementias.

For times and locations, call 604-675-5150.

First Link®

604-675-5150

Email: info.vancouver@alzheimerbc.org First Link® dementia support connects people living with dementia and their care partners to support services, education and information as early as possible after diagnosis and throughout the progression of the disease. Families can be referred by healthcare providers or contact First Link at any stage of the disease and receive regular follow-ups to provide them with information, links to resources and support.

For further information, visit www.alzheimer.ca/en/help-support/programs-services/ first-link.

First Link® Dementia Helpline 1-800-936-6033 1-833-674-5007 For anyone affected by dementia, whether professionally or personally. Get the support you need, when you need it. English: 1-800-936-6033, Monday to Friday, 9 a.m. to 8 p.m. Cantonese and Mandarin: 1-833-674-5007, Monday to Friday, 9 a.m. to 4 p.m.

 Need to move?

Ask about our Senior’s Discount Experienced with wheelchair assisted living

directory

 Choose to downsize?

Re-opened with new Covid-19 Safety protocols in place

Beautiful Smiles Created by the Artisans at Esthetic Denture Studio Cosmetic Precision Denture System™

Advantages and benefits of being an Esthetics Denture Studio patient: • Alex Hupka has 26 years of experience as a registered dental technician and 16 years experience as a registered denturist.

• A Combined experience of 42 years in the dental field produces results of esthetic beauty with unparalleled accuracy in all our products • Natural beauty esthetics and function, immaculate attention to detail • We provide integrated treatment planning with your dentist or surgeon • Implant supported and retained denture treatment planning and engineering • Highest quality dental materials available with no compromise.

• We have an in house laboratory for all your needs, to maintain product and quality control • 5 year warranty against breakage during eating • Free home care kit, including professional denture cleaner with new cosmetic and partial dentures for the lifetime of being our patient

Premium quality Cosmetic Precision Dentures instill confidence and provide optimum function while eating, speaking and laughing. Sophisticated instrumentation records facial and anatomical information to recreate your natural smile and the youthful facial contours of your lips and cheeks.

Our premium quality teeth duplicate natural teeth. The contours of our premium teeth are designed to match your skeletal type with feminine and masculine characteristics to accentuate your appeal.

The Art and Advantages of Cosmetic Precision Dentures: Esthetics - created with natural nuances, so you can speak, smile and laugh with confidence.

Contours - Naturally sculpted tissue surfaces, make Cosmetic Precision Dentures almost indistinguishable from natural tissues.

Health - eat virtually any food efficiently, improve digestion.

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RD, RDT, Denturist. #240 – 3671 Westminster Hwy. Richmond BC V7C 5V2 of Terra Nova Shopping Centre Second

www.bcdenturist.ca

Warranty for 5 years against breakage during eating

No referral needed, Call to bookFREE your free consultation CALL TO BOOK YOUR CONSULTATION

604.279.9151

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Minds in Motion®

604-675-5150

A fitness and social program for people with early symptoms of dementia or memory loss and a family member or friend. Enjoy gentle exercise, activities, and social time in a relaxed atmosphere. For further information, visit: www.alzheimer.ca/en/bc/wecan-help/minds-in-motion.

Richmond Resource Centre

604-675-5150 604-687-8299

290 - 7000 Minoru Boulevard Richmond, BC V6Y 3Z5 Email: info.vancouver@alzheimerbc.org | info.chinese@alzheimerbc.org Contact 604-675-5150 or email info.vancouver@alzheimerbc.org for more details in English. Contact 604-687-8299 or email info.chinese@alzheimerbc.org for more details in Chinese.

Webinars

Email: learnfromhome@alzheimerbc.org Learn from home with one of the Society’s free one-hour telephone/online workshops.

For further information, visit: www.alzheimer.ca/bc/en/help-support/programsservices/webinars.

Anxiety Canada

604-620-0744

811-402 West Pender St Vancouver, BC V6B 1T6 Email: info@anxietycanada.com | www.anxietycanada.com A national charity focused on raising awareness about anxiety and anxiety disorders and increasing access to proven resources and treatment. Has been leading development of popular online resources and programs based on cognitive behavior therapy. Free resources include: the MindShift CBT App, My Anxiety Plans (for adults and children), and a national directory called Find Help for related services/programs. Also offer MindShift CBT Groups, a virtual group-based treatment program for people with mild to moderate anxiety.

This program is subsidized for participants based on income.

Arthritis Society - BC & Yukon Division Office

604-714-5550 1-866-414-7766

895 West 10th Avenue, 3rd Floor Vancouver, BC V5Z 1L7 Email: info@bc.arthritis.ca | www.arthritis.ca A national health charity, fueled by donors and volunteers, with a vision to live in a world where people are free from the devastating effects that arthritis has on lives. The largest charitable funder of cutting-edge arthritis research in Canada and a leader in proactive advocacy, innovative information and support that delivers better health outcomes for the people we serve. Information and support services include Arthritis Talks (an online webinar series), digital information and support services, and a telephone information line.

Arthritis Answers Line

1-800-321-1433

Provides general information, emotional support, assistance to locate community resources, guidance to access the health care system, and literature mail-outs.

Operated by trained volunteers in various languages. The line is open from Monday through Friday.

Education Sessions

www.oasis.vch.ca/our-classes/free-oasis-classes Free education sessions that are taught by trained professionals are offered at various times throughout the year. Topics include Understanding Osteoarthritis, Arthritis & Exercise, Nutrition & Supplements / Weight Control, Pain Management, Mindful Eating for Weight Control, Nordic Pole Walking for Arthritis, Hand Osteoarthritis, Foot /Ankle Osteoarthritis, and Sleep & Stress Management. Visit http://oasis.vch.ca/our-classes/ free-oasis-classes for more information.

BC Association of Clinical Counsellors

250-595-4448 1-800-909-6303

204 - 780 Tolmie Avenue Victoria, BC V8X 3W4 Email: hoffice@bc-counsellors.org | www.bc-counsellors.org Professional association which regulates and promotes the professional practice of Registered Clinical Counsellors in British Columbia. Provides counsellor referrals to people seeking counselling. Counsellors registered with us are in their own private practice who set their own rates. It is their choice whether to offer a sliding scale, or otherwise reduced rate. The recommended fee is $120 per hour.

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A RESOURCE FOR OLDER ADULTS

BC Cancer - Vancouver

directory 604-877-6000 1-800-663-3333

600 West 10th Avenue Vancouver, BC V5Z 4E6 www.bccancer.bc.ca Provides a province-wide cancer care and research for residents of BC. Includes provincial standards for prevention, early detection, diagnosis, treatment and rehabilitation, and palliative cancer care. Committed to providing all patients in BC with access to a full range of cancer services. Has six regional cancer centres located in Vancouver, Victoria, Surrey, Abbotsford, Kelowna and Prince George, as well as community cancer clinics and a network of oncology professionals, to ensure that the same standards of cancer care and treatment are provided to patients throughout BC.

BC Dental Association

604-736-7202

400 - 1765 West 8th Avenue Vancouver, BC V6J 5C6 1-888-396-9888 Email: info@bcdental.org | www.bcdental.org A provincial member of the Canadian Dental Association and is active in providing dental or oral health information to the public. Office Hours: Monday - Friday 8:00am - 4:00pm

Find a Dentist

Use the website www.yourdentalhealth.ca/visiting-your-dentist/find-a-dentist/ to find a dentist who is taking new patients. Also includes dentists who offer discounts for seniors or students and dentists who have payment plans. Reduced-Cost Clinics in BC can be found on www.yourdentalhealth.ca/visiting-your-dentist/reduced-cost-clinics/.

BC Doctors of Optometry

604-737-9907

121-10551 Shellbridge Way Richmond, BC V6X 2W8 1-888-393-2226 Email: info@optometrists.bc.ca | bc.doctorsofoptometry.ca Dedicated to ensuring the successful practice of optometry in accordance with the highest standards of patient care. Aims to respond to the educational and information needs of members and to advocate for the eye health of British Columbians. We can help you Find a Doctor of Optometry to schedule eye exams; access our Occupational Vision Plan to keep your eyes safe at work; learn more about the different types of eye health conditions by accessing our Eye Health Library and ensure your children are reaching their full potential through our children’s vision program EyeLearn. Office hours are 8:30am - 5:00pm, Monday to Friday.

EyeLearn

Email: communications@optometrists.bc.ca www.bc.doctorsofoptometry.ca/children-vision-resources/ EyeLearn is a children’s vision program that focuses on outreach and education of key stakeholders regarding the importance of vision for learning, the value of a comprehensive eye examination, and modern children’s vision needs including screen time recommendations. For further information, please contact communications@ optometrists.bc.ca

Eyesafe 604-737-9947 Unit 121, 10551 Shellbridge Way Richmond, BC V6X 2W8 Email: info@eyesafebc.ca Provides exceptional prescription safety eye-wear service to employers. Consists of a province wide network of approximately 330 doctors of optometry across 85 communities to ensure your employees receive correctly fitted prescription safety glasses suitable for their work environment.

Eye Health Library

Visit https://bc.doctorsofoptometry.ca/eye-health-library/ to learn more about Eye Exam & Diagnoses, Eyewear Solutions, Prevention Information, and Treatment Options.

BC Epilepsy Society

604-875-6704

610- 4180 Lougheed Highway Burnaby, BC V5C 4B3 Email: info@bcepilepsy.com | www.bcepilepsy.com Provides information, education, resources, and community support for the over 50,000 people living with epilepsy in BC and their families. Also provides client support services, seizure education in schools and workplaces, hospital clinic support services, Speaking of Epilepsy Lecture Series, Epilepsy Expert Webinar Series as well as a newsletter and resource library. Accessing programs and services are free of charge and available in our offices, within community spaces, at epilepsy clinics at hospitals throughout BC and by phone, email and online via Zoom.

directory

Clinic Support Services

Email: info@bcepilepsy.com Staff meet with families attending the Neurology Clinics at BC Children’s Hospital (BCCH), Vancouver General Hospital (VGH) and the Jimmy Pattison Outpatient Clinic at Surrey Memorial Hospital (SMH) to provide epilepsy resources and assistance with community services. Visit www.bcepilepsy.com/programs/clinic-support-services for more information.

Epilepsy Expert Webinar Series

Email: info@bcepilepsy.com The BC Epilepsy Society and the I AM A VOICE for Epilepsy Awareness campaign are proud to offer the Epilepsy Expert Webinar Series. Professionals in various fields provide presentations via Zoom Webinars on a variety of topics that impact the daily lives of people living with epilepsy (ex. health, law, employment, etc.). This allows you to get up-to-date and accurate information. Please visit http://bcepilepsy.com/ programs/epilepsy-expert-webinar-series for more information.

Epilepsy Surgery Friends Network Undergoing surgery can be a time of great uncertainty and adjustment. Speaking to someone who has gone through a similar procedure can help alleviate unanswered questions. Please visit our Epilepsy Surgery Friends group on Facebook: www. facebook.com/Epilepsy-Surgery-Friends-2026334807580157/. You can ask the network of friends that would be pleased to share the resolutions to some of the same questions you are experiencing. Alternatively, help strengthen the network of those living with epilepsy; sharing your previous experience with surgery may address the concerns that someone else may be having.

Family Peer Support Group

Email: deirdre@bcepilepsy.com The Family Peer Support Group is for anyone living with or affected by epilepsy, including people living with epilepsy and their family members, friends and loved ones. Visit http://bcepilepsy.com/programs/peer-support for more information.

Lecture Series & Educational Events

Email: info@bcepilepsy.com Hosts both in-person and online lecture series and educational events on a wide variety of epilepsy-related topics. The BC Epilepsy Society website is a host to a number of videos and presentations by experts in the field of epilepsy, allowing the uptake of up-to-date and accurate information on epilepsy. Visit http://www. bcepilepsy.com/programs/lecture-series-educational-events for more information.

Support Groups

Email: info@bcepilepsy.com Offers opportunities for people living with epilepsy and their families to get better connected and strengthen their support networks. Whether you have epilepsy or know someone close to you who is living with it, you may need help in dealing with the condition. You may also be able to help others coping with epilepsy by sharing your experiences and providing moral support. Our support groups are offered via both online and in-person means. Visit www.bcepilepsy.com/programs/peer-support for more information.

BC Lung Association

604-731-5864

2675 Oak Street Vancouver, BC V6H 2K2 1-800-665-5864 Email: info@bc.lung.ca | www.bc.lung.ca Offers educational and community programs about respiratory diseases including asthma, COPD (including emphysema and chronic bronchitis), lung cancer, indoor and outdoor air quality, pulmonary fibrosis, sleep apnea, and other lung related conditions.

Print materials are available online. See website for more details.

QuitNow Services

BC Lupus Society

seniors

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DIRECTORY

604-714-5564

210 - 888 W 8th Avenue Vancouver, BC V5Z 3Y1 1-866-585-8787 Email: info@bclupus.org | www.bclupus.org Offers education to and support for lupus patients and their families. Publishes a quarterly newsletter. An annual education symposium is held in the fall to offer information to lupus patients, family, and friends. For general information, contact us by phone or email. For more information on support groups in the Lower Mainland, contact Brenda at brenda.bergen@bclupus.org.

Metro Vancity Lupus Support Group

Email: brenda.bergen@bclupus.org Meetings once a month, please contact via email for details.

BC Mental Health and Substance Use Services

604-829-8657 310-6789 (Crisis Line)

4949 Heather Street Vancouver, BC V5Z 3L7 Email: bcmhsusinfo@phsa.ca | www.bcmhsus.ca A program of the Provincial Health Services Authority. Provides a range of mental health services to people across B.C., including specialized tertiary mental health and substance use treatment services for adults and youth, forensic psychiatric services, research and knowledge exchange, correctional health services and mental health promotion.

1-800-SUICIDE

1-800-784-2433

For individuals considering suicide, or for those who are concerned about someone who may be at risk of suicide. It is free and available 24 hours a day.

310Mental Health Support

310-6789

A crisis line that provides emotional support, information and resources specific to mental health and substance use disorders.

Burnaby Centre for Mental Health and Addiction

604-675-3950

3405 Willingdon Avenue Burnaby, BC V5G 3H4 Provides specialized inpatient treatment services for BC adults (over 19 years) with severe and complex concurrent mental illness and substance use disorder. Offers consultation, assessment, stabilization, diagnosis, treatment, rehabilitation, and education/family support. Visiting hours are 3 pm - 4:30 pm and 6 pm - 8 pm, Monday to Friday, 1 pm -4:30 pm and 6 pm -8 pm on Saturday, Sunday and long weekends. Referral is required. Visit http://www.bcmhsus.ca/our-services/burnaby-centre-for-mental-healthaddiction for more information.

The Heartwood Centre for Women 6 04-875-2424 Ext.2032 heartwood@cw.bc.ca A 30-bed residential facility that provides integrated treatment for women (including transgender women) who are BC residents aged 19 or older with substance dependence and mental health challenges. Referral required.

Rehabilitation and Recovery Program

604-520-3610

2601 Lougheed Highway Coquitlam, BC V3C 4J2 The Rehabilitation and Recovery Program is operated by Coast Mental Health and is by referral only. It is a provincial resource providing specialized Tier 4 treatment services for BC adults (19 years of age or older) who have completed treatment at the Burnaby Centre for Mental Health and Addiction or the Heartwood Centre for Women who may benefit from continued treatment and additional support services as they transition back to their home communities. Visit http://www.bcmhsus.ca/our-services/rehabilitationrecovery-program for more information. Clients access this program on a voluntary basis and receive the skills and support necessary to achieve a successful return and integration into their home communities.

1-877-455-2233 The Red Fish Healing Centre for Mental Health & Addiction

Email: quitnow@bc.lung.ca A free resource for all British Columbians wanting help to quit using tobacco.

QuitNow includes 1) QuitNow By Phone: a confidential, free helpline that is available 24/7 and staffed by trained counsellors to help with quitting and provide support and 2) Quitnow.ca: an online quit smoking program that greatly increases odds of quitting by connecting individuals with others trying to quit and providing helpful tips and support tools. QuitNow Services does not operate out of the BC Lung Association’s offices. For further information, www.quitnow.ca.

2745 Lougheed Hwy Coquitlam, BC V3C 4J2 A 105-bed facility treating people across the province who live with the most severe, complex substance use and mental health issues. A new, leading-edge centre for mental health and addiction treatment and research in British Columbia, located on the Riverview lands in Coquitlam. It will replace the Burnaby Centre for Mental Health and Addiction in fall 2021.

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BC Pets and Friends

604-688-1766

PO Box 38639 100 3rd Street East North Vancouver, BC V7M 1E0 Email: info@petsandfriends.org | www.petsandfriends.org Offering a pet therapy program that brings the healing power of pet therapy to residents, patients and students in a variety of health care settings and educational environments.

Pet therapy improves quality of life, reduces stress and brings love, comfort and companionship to those who need it most.

BC Podiatric Medical Association

604-985-3338

BC Psychological Association (BCPA)

604-730-0501

1087 Roosevelt Crescent North Vancouver, BC V7P 1M4 Email: info@bcpodiatrists.ca | www.bcpodiatrists.ca Provides information on podiatry and acts as a fraternal membership for Podiatrists. See the website for a list of podiatrists in the area and information on podiatry in BC.

Strengthening Families Together (SFT) 10 Session Group For Family And Friends

10-week education and support course for family members and caregivers only, affected by severe and persistent mental illness. SFT provides participants with support, awareness, and tools, in a safe environment.

Canadian Cancer Society

505-1080 Howe Street Vancouver, BC V6Z 2T1 Email: admin@psychologists.bc.ca | www.psychologists.bc.ca Represents psychologists in BC as a body committed to advancing psychology and the psychological well-being of all British Columbians. Sponsors professional development and networking activities for members, publishes the BC Psychologist, and operates a province-wide referral service. Maintains relationships with government with the goal of expanding the role of Registered Psychologists in BC’s health care system and contributing to public policy. Promotes the value of psychological health and wellness in every aspect of life.

Psychologist Referral Service

604-730-0522

www.psychologists.bc.ca/find_psychologist 1-800-730-0522 referral service to find a registered psychologist in BC. Call or visit the website.

BC Schizophrenia Society

778-836-1886 (Richmond/Vancouver Regional Educator) 1-888-888-0029 (Toll-free)

604-270-7841 (Provincial Office)

1100 - 1200 West 73rd Avenue Vancouver, BC V6P 6G5 Email: info@bcss.org | vanrich@bcss.org | www.bcss.org Dedicated to providing support to families, educating the public, raising funds for research, and advocating for better services for people with schizophrenia and other serious and persistent mental illness. Contact Noleen Mueller (the Richmond/Vancouver regional educator) at vanrich@bcss.org or call her at: 778-836-1886.

Family Education and Support Group

BCSS regions and branches offer support groups for family members and supporters of persons with schizophrenia and other serious mental illnesses. For a full list, visit: www.bcss.org/events

Cancer Information Service

1-888-939-3333

Support Programs

1-888-939-3333

A national, toll-free service offering current, accurate, and confidential information about cancer, treatments, community services/programs, and prevention strategies.

Services are available 9:00am to 6:00pm on Monday through Friday.

Our programs are free or low cost and confidential, and many are available in multiple languages. Through our programs, we help people better manage life with cancer, find community and connection, and build wellness and resilience.

Please call 1-888-939-3333 for more information.

Canadian Celiac Association British Columbia

Canadian Guide Dogs for the Blind (CGDB) 604-270-2432 PO Box 280 Manotick, Ontario K4M 1A3 Email: info@guidedogs.ca | www.guidedogs.ca Aims to assist visually-impaired Canadians with their mobility by providing and training them in the use of professionally trained Guide Dogs.

Partnership Education Presentations use a storytelling model that consists of three guest speakers – a person with a psychiatric diagnosis, a family member, and a mental health professional. Through this powerful educational tool, presenters describe their experiences with mental illness and help people in the community better understand the nature, prevalence, and impact of chronic and severe mental illness.

Dependable.Trusted. Warmhearted.

604-991-7070

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• Transportation to Appts. • Alzheimers & Demential • 24-7 Care Care • Respite Care • Cancer & Chronic • Overnight Care Disease Care • Medical Reminders

richmonddelta@justlikefamily.ca

A RESOURCE FOR OLDER ADULTS

604-736-2229 1-877-736-2240

2675 Oak St Vancouver, BC V6H 2K2 Email: info@bcceliac.ca | www.bcceliac.ca Supports members and the public adversely affected by gluten: Celiac Disease (CD), Dermatitis Herpetiformis and gluten sensitivity. Aims to increase awareness as only 20% of those with CD are currently diagnosed (average of 10 years to be diagnosed). Support groups are available throughout the Lower Mainland, as well as an information line, email help line, Twitter and Facebook pages. Members receive a quarterly newsletter. Donations support research into Celiac Disease and support for those impacted by gluten.

Partnership Education Presentation Program

• Companionship • Personal Care • Meal Plans & Prep • Laundry • Housekeeping

1-888-939-3333

Suite 650, 625 Howe Street Vancouver, British Columbia V6C 2T6 Email: cancerinfo@cancer.ca | www.cancer.ca Continuously improves impact through cancer research, advocacy, and support services in trusted partnership with donors and volunteers. Educates people on how to reduce their risk of cancer and how some types of cancer can be found early through screening tests, helps people with cancer and their loved ones at a time when they are scared and anxious, provides information about all types of cancer, and advocates to governments on important cancer-related issues on behalf of those affected by cancer.

www.justlikefamily.ca

Additional Needs Matter.

Remember, not every Realtor® is created equal!

Get a FREE COPY and schedule a "meet & greet" Learn more visit www.seniorsrealestateneeds.com

Erin Turner, SRES® direct at (604) 729-7575 Email: erin@turnersale.com or office@seniorsrealestateneeds.com 2021/2022 RICHMOND SENIORS DIRECTORY

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Canadian Hemochromatosis Society

604-279-7135 1-877-223-4766

285 - 7000 Minoru Boulevard Richmond, BC V6Y 3Z5 Email: office@toomuchiron.ca| www.toomuchiron.ca The complications of Hemochromatosis are preventable through early diagnosis and treatment, and that is why the activities of the Society are directed towards creating awareness to the general public and medical professionals, providing information, and supporting those who are affected. The national and local office of the Canadian Hemochromatosis Society is located in Richmond with volunteer contacts located throughout the country. We welcome volunteers.

Client Support

Aims to address questions and concerns of clients who have symptoms that can be attributed to hemochromatosis, suspect a diagnosis of hemochromatosis, have not been diagnosed, misdiagnosed, effectively diagnosed, have family members who have recently been diagnosed, or who have been managing their hemochromatosis for a while and have new issues.

Canadian Liver Foundation - BC/Yukon Region

604-707-6430 1-800-856-7266

Help Line Information and Referral Service

1-800-563-5483

109 - 828 West 8th Avenue Vancouver, BC V5Z 1E2 www.liver.ca Committed to promoting liver health and to reducing the incidence and impact of all liver disease through research, education, and patient support programs.

A confidential and anonymous telephone service providing accurate and timely information, as well as appropriate referrals regarding viral hepatitis and all forms of liver disease. Aims to be accessible and enables callers to make informed decisions regarding their health.

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A RESOURCE FOR OLDER ADULTS

Living with Liver Disease Program

1-800-856-7266

halbayati@liver.ca Offered several times a year in communities such as the libraries, community centres, service groups, health fairs/forums, schools, universities, municipalities, these programs provide patients and their family members with the opportunity to learn about liver disease and its management. Sessions are presented in local communities that cover topics such as liver and liver disease, viral hepatitis, healthy eating, psychology and coping with illness, transplantation, and alternative therapies.

The Library

Carries books, videos, and pamphlets on all forms of liver disease. Provides access to people looking for information about liver disease. All persons, whether they have a liver disease or are a health care provider, can access the library as a member from Monday to Friday from 9 am - 5 pm. Printed information from the library is also available.

Canadian Mental Health Association, Vancouver-Fraser Branch

604-872-4902

110 - 2425 Quebec Street Vancouver, BC V5T 4L6 Email: info.vf@cmha.bc.ca | www.vancouver-fraser.cmha.bc.ca As the nation-wide leader and champion for mental health, the Canadian Mental Health Association facilitates access to the resources people require to maintain and improve mental health and community integration, build resilience, and support recovery from mental illness. Offices located in Vancouver, New Westminster, and Delta.

Delta Office

604-943-1878

New Westminster Office

604-516-8080

4871 Delta Street Delta, BC V4K 2T9 233 - 610 6th Street New Westminster, BC V3L 3C2

We simplify things when they seem so complex.

Richmond Funeral Home have proudly served the community for over 70 years.

Our experienced staff do things differently and will help you step-by-step in the planning process.

• Full range of funeral chapels, visitation rooms, and reception centre with patio • Burial and cremation options • Serving all faiths and cultures • Pre-planning options to suit any budget Please call or visit our branch for details.

604-273-3748 Richmond Funeral Home

by Arbor Memorial 8420 Cambie Road, Richmond richmondfuneral.ca

Arbor Memorial Inc.

2021/2022 RICHMOND SENIORS DIRECTORY

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Canadian Red Cross

604-709-6600

Various Locations Every day in B.C. & Yukon, Canadian Red Cross programs and services help people with support, information and training in three main areas of focus: Disasters & Emergencies, Prevention & Safety, and Community Health & Wellness.

Health Equipment Loan Program (HELP)

604-270-4224 Ext. 3 604-270-6781

101-3850 Jacombs Rd. Richmond, BC V5A 4Y2 The Canadian Red Cross Health Equipment Loan Program offers mobility, independence and safety to seniors and those recovering from illness or surgery in their own homes. We also accept donations of health equipment in many locations across Canada. The Canadian Red Cross will then disinfect and repair these items so that they can be re-used through our equipment loan programs; a cost-effective and environmentally friendly approach to increase access to much needed health equipment. Learn more about our equipment donation program and the type of equipment we can accept. Office hours are Monday to Friday from 9 a.m. to 12:30 p.m. and Saturdays from 9 a.m. to 2 p.m. Closed on long weekends.

Friendly Calls

1-833-474-0360

FriendlyCallsBC@redcross.ca A free-to-access phone-based program that is available to adults who are experiencing isolation, loneliness, or anyone who feels they could benefit from more social connection. The program is designed to link volunteers with individuals who would like to engage with others, and to provide a connection to community resources. These phone calls create an opportunity to form social connection and to check on the participant’s wellbeing.

Cerebral Palsy Association of British Columbia (CPABC)

604-408-9484 1-800-663-0004

330 - 409 Granville Street Vancouver, BC V6C 1T2 Email: info@bccerebralpalsy.com | www.bccerebralpalsy.com Raises awareness of cerebral palsy (CP) in the community, assists those living with CP to reach their maximum potential, and works to see those living with CP realize their place as equals within a diverse society.

The Jason and Rand Fund (Equipment Subsidy Program)

CPABC is pleased to offer financial assistance for the purchase of assistive devices.

Some categories of equipment that are funded include: Communication and Writing Aids, Orthotic Devices, Positioning and Ambulance Aids, Home Accessibility Aids, and Electronic Aids to Daily Living.

Information

Contact to learn about services, programs, and resources available to those living with or affected by CP. Publications on current topics related to CP are available. Runs a lending library containing books and videos on all aspects of CP for members. A quarterly newsletter, The Roundtable, provides information about CP, the Association’s activities, and news from the larger disabled community.

CNIB Foundation

604-431-2121

(Canadian National Institute for the Blind) 1-800-563-2642 Royal City Centre Suite 201B, 610 6th St New Westminster, BC V3L 3C2 Email: info@cnib.ca | www.cnib.ca Delivers innovative programs and powerful advocacy that empower people impacted by blindness to live their dreams and tear down barriers to inclusion. Our work as a blind foundation is powered by a network of volunteers, donors, and partners from coast to coast to coast. The CNIB Foundation, Vision Loss Rehabilitation Canada and CNIB Deafblind Community Services make up the CNIB Group.

CNIB SmartLife

Home to hundreds of products that can make life easier after a loss of sight. A retail enterprise, which has grown to be one of Canada’s largest retailers of assistive products for people who are blind or partially sighted, serving more than 15,000 customers per year.

Learn 1-800-268-8818 “Learn” programs focus on education, skills training, and literacy to empower you to achieve your goals by fostering social skills and independence.

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Live

directory

“Live” programs provide the support and services to enhance your daily living skills, realize your goals, and seize your future with confidence.

Play

Whether you are thinking of trying yoga or learning how to paint, “Play” programs foster an active and healthy lifestyle and give you the opportunity to connect with others.

Tech

Unleashing the power of technology lets you lead an independent life. Our “Technology” programs level the playing field, providing skills and training that focus on the accessible, available, and affordable technology.

Work 604-431-2112 “Work” programs provide you with the skills and resources to attain your career ambitions, thrive academically at every stage, and hone your abilities as an entrepreneur or mentor.

College of Chiropractors of BC

604-742-6470

College of Dental Surgeons of BC

604-736-3621

College of Massage Therapists of BC

604-736-3404

900 - 200 Granville Street Vancouver, BC V6C 1S4 1-877-742-6470 Email: info@chirobc.com | www.chirobc.com The regulatory body that licenses chiropractors in our province and sets standards of practice to protect the public. In order to maintain a license to practice, all chiropractors must meet a strict set of guidelines including graduation from an accredited chiropractic college, criminal record check clearance and ongoing education requirements.

110 - 1765 West 8th Avenue Vancouver, BC V6J 5C6 1-800-663-9169 Email: communications@cdsbc.org | www.cdsbc.org Regulates dentists, dental therapists, and certified dental assistants (CDAs) in the public interest.

304 - 1212 West Broadway Vancouver, BC V6H 3V1 1-877-321-3404 Email: info@cmtbc.ca | www.cmtbc.ca A regulatory body responsible for registering massage therapists. Regulates the profession of massage therapy in the public interest to ensure that registered massage therapists (RMTs) in BC deliver safe, ethical, and effective treatment. Administers public complaints and professional discipline process. Office hours are Monday to Friday 8:30 am to 4:30 pm.

College of Naturopathic Physicians of BC

604-688-8236 1-877-611-8236

840 - 605 Robson Street Vancouver, BC V6B 5J3 Email: office@cnpbc.bc.ca | www.cnpbc.bc.ca The licensing and regulating college of the naturopathic physicians in BC. Provides information and investigates complaints. Protects the public interest by ensuring that naturopathic physicians in BC practice safely, ethically, and competently.

College of Physicians and Surgeons of BC 604-733-7758 300 - 669 Howe Street Vancouver, BC V6C 0B4 1-800-461-3008

www.cpsbc.ca A provincial licensing body for physicians. Regulates the practice of medicine under the authority of provincial law and ensures physicians meet expected standards of practice and conduct. Administers processes for responding to complaints from patients and for taking action if a physician is practicing in a manner that is incompetent, unethical or illegal. Also administers quality assurance activities to ensure physicians remain competent throughout their professional lives. Established programs including Diagnostic Accreditation Program, Drug Programs, NonHospital Medical and Surgical Facilities Accreditation Program, Physician Practice Enhancement Program and Physician Office Medical Device Reprocessing Assessments.

College of Psychologists of BC

604-736-6164

404 - 1755 West Broadway Vancouver, BC V6J 4S5 1-800-665-0979 www.collegeofpsychologists.bc.ca The regulatory body for the profession of psychology in BC. Protects the public interest by regulating the practice of psychology and monitoring the practice of psychology practitioners. Sets the standards for the practice of psychology. Represents the joint participation of the public and the profession in striving to ensure that the public receives competent and ethical psychological services from qualified providers.

The Latest Denture Technologies The clinic where Quality means comfort and confidence.

2O21

Please call us to book an appointment.

604-273-4221 Relines Repairs Checkups Soft Liners Partial Dentures Dental Implants Precision Dentures Immediate Dentures

Unit 113 – 7000 St. Albans Road Richmond, B.C. V6Y 2K1 www.richmonddentureclinic.ca 2021/2022 RICHMOND SENIORS DIRECTORY

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Community Mental Wellness Association of Canada

604-273-1791 604-332-0156

3105-8888 Odlin Crescent Richmond, BC V6X 3Z8 Email: info@cmwac.ca | www.cmwac.ca Supports the recovery and self-reliance of those with mental challenges and aims to reduce the social stigma against mental illness. Provides mental health support services (in Mandarin, Cantonese and English) to people and their families in need. Promotes mental wellness through mental health education workshops, seminars, ongoing group activities (eg. Singing, Bridge, Walking, Painting, etc.), outreach visits, counselling, training for volunteers, Youth Ambassador Group, advocacy, Family support groups, festival gatherings, and virtual mental support. Offers referral services and networks with communities closely to raise public awareness of mental illness. Provides free (or by donation) counselling support in English and Mandarin/Cantonese by appointment only for resources for low-income residents.

Crohn’s and Colitis Canada

1-800-513-8202

PO Box, 47147 City Square Vancouver, BC V5Z 4L6 Email: tmcgeachie@crohnsandcolitis.ca | www.crohnsandcolitis.ca Provides free education events and materials to people with Crohn’s Disease and ulcerative colitis. Raises funds for research to find a cure for Crohn’s and Colitis to improve the lives of children and adults affected by these diseases. Services include peer to peer support groups, caregiver support groups, information sessions, and webinars.

Support Groups; Peer to Peer Support and Caregivers Support 1-800-513-8202 tmcgeachie@crohnsandcolitis.ca Provides individuals an opportunity to connect with support staff and other people affected by Crohn’s or colitis, to get advice, emotional support, and information about living with IBD. This program does not replace professional counselling or advice from your medical specialists. If you are in crisis or require more immediate assistance, please call 911 or visit your nearest emergency department. For dates, times and locations please contact Teri at 1-800-513-8202 or email tmcgeachie@ crohnsandcolitis.ca.

Webinars

www.crohnsandcolitis.ca/Support-for-You/Webinars These online educational webinars are designed for individuals affected by Crohn’s or colitis and are led by expert healthcare professionals and researchers in the field of inflammatory bowel disease (IBD) that cover topics including treatment, diet and nutrition, symptom management, complications and extra intestinal manifestations, mental health, and more! For more information, visit: www.crohnsandcolitis.ca/ Support-for-You/Webinars.

Gutsy Learning Series

www.crohnsandcolitis.ca/Support-for-You/Gutsy-Learning-series Available online and in-person, the series is accessible across Canada. All of our talks are recorded for future viewing on our Gutsy Learning Videos page. For more information please visit https://crohnsandcolitis.ca/Support-for-You/Gutsy-Learningseries.

Diabetes Canada

604-732-1331

360 - 1385 West 8th Avenue Vancouver, BC V6H 3V9 1-800-665-6526 Email: infobc@diabetes.ca | www.diabetes.ca Leading the fight against diabetes by helping those affected by diabetes live healthy lives, preventing the onset and consequences of diabetes, and discovering a cure. A registered national charity that helps close to 11.5 million Canadians with diabetes or prediabetes live healthy lives, while also educating those at risk. Offers a wide array of support services to members of the public, resources to health-care professionals on best practices to care for people with diabetes, advocates to governments, schools, workplaces and others on behalf of people with diabetes and funds research on better treatments and to find a cure.

Diabetes Resource Centre

1-800-226-8464

Email: infobc@diabetes.ca Offers free literature regarding the prevention and management of diabetes. Open Monday to Friday, 8:30am to 4:30pm. A toll-free information line (1-800-BANTING) provides access to an information specialist who can answer questions about diabetes, provide references to community resources, and can send an information package.

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Garratt Wellness Centre

directory 604-204-2007

7504 Chelsea Place Richmond, BC V7C 3S9 Email: garrattwellnesscentre@vch.ca | garrattwellness.vch.ca Offers programs, education and resources to help Richmond residents live well and connect with one another to improve the quality of their lives. Promotes independence and empowers people to improve or maintain their health and assist with their chronic care needs. The Centre includes opportunities to grow and cook food, eat well, be physically active, and build community connections.

Health & Home Care Society of BC (Care BC)

604-733-9177

Suite 204-3077 Granville Street Vancouver, British Columbia V6H 3J9 Email: info@carebc.ca | www.carebc.ca Works to build healthy communities through health, wellness, and community support services. Programs include Meals on Wheels, Chinese Meals on Wheels, the Family Respite Centre, and the Community Integration Project.

Family Respite Centre

604-327-9525

Meals on Wheels

604-732-7638

2711 East 49th Street Vancouver, BC V5S 1K3 Offers a home-like environment where seniors with mental or physical frailties receive temporary care, benefiting from the care of dedicated nursing staff, advanced recreational and therapeutic programs, and the opportunity to socialize with other guests, staff and volunteers. Fax number is 604-327-9528.

Volunteers deliver meals every weekday throughout Vancouver and Richmond. In addition to the hot, nutritious food, meal recipients benefit from a visit from friendly volunteers and an informal check on their safety. Meals are delivered Monday to Friday between 10:30am and 1:00pm. For Western Meals on Wheels call 604-7327638. For Chinese Meals on Wheels call 604-733-6615. To volunteer with Meals on Wheels, please call 604-733-9177 ext. 107.

HealthLinkBC

8-1-1

Various Locations Provides 24/7 access to non-emergency health information and advice in BC via telephone, a website, a mobile app, and a collection of print resources. The HealthLink BC website provides information on health topics, symptoms, and over-the-counter and prescription drugs and offers tips for maintaining a healthy lifestyle. The online FIND Services and Resources Directory provides detailed information about how, and where, to find health services in B.C. Call 8-1-1 toll free or 7-1-1 if you have hearing disabilities. You will be connected with an English-speaking health service navigator, who can provide you with health service information. Translation services are available in more than 130 languages. For service in another language, say the language you want and an interpreter will join the call.

HealthLinkBC Directory

Lists health and health-related services provided by the provincial government, provincial health authorities and non-profit agencies across the province. You can search for walk-in clinics, emergency rooms, hospitals, mental health programs, home care programs, pharmacy services, laboratory services and so much more.

Visit the HealthLinkBC Directory to find health services at www.healthlinkbc.ca/ services-and-resources/find-services.

HealthLinkBC Files

Easy-to-read fact sheets about public health and safety topics. The files are available on our website and in print at local public health units. All HealthLinkBC Files are available in English and translated into Chinese, Farsi, French, Korean, Punjabi, Spanish and Vietnamese. Learn more about our HealthLinkBC Files at www.healthlinkbc.ca/services-and-resources/healthlinkbc-files.

Health Service Navigators

When you call 8-1-1 you will be connected with a health service navigator. They can provide you with health information, help you navigate the health care system and find health services across the province, or connect you with a registered nurse, registered dietitian, qualified exercise professional, or pharmacist. Our navigators are available any time of the day or night, every day of the year.

Learn more about Navigation Services at HealthLink BC at www.healthlinkbc.ca/ navigation-services.

seniors

directory Pharmacists

You can call 8-1-1 to talk to a pharmacist about your medication questions.

Our pharmacists are on call at 8-1-1 when your community pharmacist may be unavailable every night from 5pm to 9am Pacific Time. Learn more about Pharmacist Services at HealthLink BC at www.healthlinkbc.ca/pharmacist-services.

Qualified Exercise Professionals

Answer your physical activity and exercise questions. Prescribe physical activity and provide exercise advice or guidance to individuals of all ages and abilities. Also provide specialized services for pediatric and bariatric. To speak with a qualified exercise professional, call 8-1-1 Monday to Friday from 9am to 5pm Pacific Time, or you can email Physical Activity Services through www.healthlinkbc.ca/about-8-1-1.

Learn more about Physical Activity Services at HealthLink BC at www.healthlinkbc. ca/physical-activity-services.

Registered Dietitians

Answer your healthy eating and nutrition questions. Provide specialized services for pediatric, oncology, and allergy nutrition. To speak with a registered dietitian, call 8-1-1 from 9am to 5pm Pacific Time Monday to Friday, or you can go to www. healthlinkbc.ca/healthy-eating/email-healthlinkbc-dietitian to email a HealthLinkBC dietitian. Learn more about Dietitian Services at HealthLink BC at www.healthlinkbc. ca/dietitian-services.

Registered Nurses

Help you with non-emergency health concerns, to discuss symptoms and procedures, and to recommend whether you should see a health care provider in person. At any time of the day or night, every day of the year, you can call 8-1-1 to ask a registered nurse your health questions. Available any time of the day, every day of the year. Learn more about Nursing Services at HealthLink BC at: www. healthlinkbc.ca/nursing-services.

Heart and Stroke Foundation of Canada

778-372-8000 1-888-473-4636

200 - 885 Dunsmuir Street Vancouver, BC V6C 1N5 www.heartandstroke.ca Committed to preventing heart disease and stroke and enhancing support for survivors and their families. Offers credible health information and referral services; community based programs such as, the Living with Stroke Program. Best practices and scientific evidence continue to be the corner stone of our work. By 2020, we are committed to reducing the risk of heart disease and stroke by 10% through research, advocacy and health promotion programs. Healthy Lives Free of Heart Disease and Stroke - Together we will make it happen!

Patient Family Resource Centre

Located at the Richmond Hospital, the Resource Centre is a place for families and patients to get healthy heart information.

Kidney Foundation of Canada (KFOC) - BC & Yukon Branch

604-736-9775 1-800-567-8112

200 - 4940 Canada Way Burnaby, BC V5G 4K6 Email: info@kidney.bc.ca | www.kidney.bc.ca Committed to improving the health and quality of life of people affected by kidney disease through funding innovative research, providing education and support, promoting access to quality healthcare, and increasing public awareness and commitment to advancing kidney health and organ donation. Programs include Camp for Kidney Kids, Kidney Suites (for out-of-town kidney patients needing a longer stay in Vancouver), the Living Organ Donor Expense, Reimbursement Program, Short Term Financial Assistance, distribution of comprehensive kidney care manuals, pamphlets and other educational literature.

Kidney Connect (Peer Support Program) 1-866-390-PEER (7337)

Anyone touched by kidney disease and in need of someone to talk to is invited to call. People who have been diagnosed with kidney disease or whose kidneys have failed, as well as their friends, families, and loved ones can all use the service. Also, there for those who are considering donating one of their kidneys. To talk by phone to someone who has experienced these situations and can provide information or visit the website.

2021/2022 RICHMOND

MedicAlert Foundation Canada

DIRECTORY

416-696-0267 1-800-668-1507

895 Don Mills Road, Suite 600 Toronto, ON M3C 1W3 Email: customerservice@medicalert.ca | www.medicalert.ca Provides Canadians, living with medical conditions and special needs, customized medical IDs backed by robust electronic health records that are maintained by medically trained professionals, a state-of-the-art secure database, and a 24/7 Emergency Hotline that answers calls from EMS and first responders in 140 languages within 5 seconds. Founded by doctors and recommended by healthcare professionals for Canadians with a medical condition(s), taking medication, or have implants and devices that should be known in an emergency.

Canadian Veterans In partnership with Blue Cross, eligible Canadian veterans can get MedicAlert protection service partially or fully subsidized.

Connect Protect

Provides digital access to MedicAlert’s Subscriber Health Information Database (SHID) to police services across the country. Engraved on their MedicAlert ID, a subscriber’s unique identification number links emergency responders and healthcare providers to their photo, identity, and vital medical information. Ideal for safeguarding loved ones who may wander, such as those with Alzheimer’s or autism, and for those living with a medical condition that could require immediate and focused attention in an emergency. Visit www.medicalert.ca/Programs/MedicAlert-Connect-Protect for more details.

IDEA (Inclusion Diversity Equity in Action)

idea@medicalert.ca Provides subsidized equitable access to MedicAlert for individuals with limited income or who are experiencing negative impacts from social determinants of health. For more information, visit website or email idea@medicalert.ca.

Indigenous Health

Works with Health Canada to make MedicAlert services available to eligible First Nations and Inuit families and communities under Health Canada’s Non-Insured Health Benefits (NIHB) program. Program brochure can be found here: www. medicalert.ca/firstnations/.

MedicAlert Safely Home

1-855-581-3794

Helps ensure that people living with Alzheimer’s disease or dementia are quickly reunited with their families. In partnership with the Alzheimer Society of Canada, offers eligible subscribers a MedicAlert blue bracelet for people with dementia for free with their service plan.

MEFM Myalgic Encephalomyelitis and Fibromyalgia Society of BC

604-878-7707 1-888-353-6322

PO BOX 46879 STN D Vancouver, BC V6J 5M4 Email: info@mefm.bc.ca | www.mefm.bc.ca Provides information and support for people with ME (Myalgic Encephalomyelitis, Chronic Fatigue Syndrome) and FM (Fibromyalgia).

Ministry of Health

604-660-2421

BC Ambulance Service

604-872-5151

Medical Services Plan (MSP)

604-683-7151

PO Box 9639 Stn Prov Govt Victoria, BC V8W 9P1 1-800-663-7867 Email: hlth.minister@gov.bc.ca | www.gov.bc.ca/health Guides and enhances the province’s health services to ensure British Columbians are supported in their efforts to maintain and improve their health.

302 - 2955 Virtual Way Vancouver, BC V5M 4X6 Provides emergency ambulance services provincially by air and land. While fees are not an insured benefit under the BC Medical Services Plan (MSP) or the Canada Health Act, the fees are heavily subsidized for persons with a valid BC Care Card who are covered by MSP (known as MSP Beneficiaries). For emergencies, call 9-1-1.

Health Insurance BC, PO Box 9035 Stn Prov Govt Victoria, BC V8W 9P2 Email: mspenquiries@hibc.gov.bc.ca Insures medically-required services provided by physicians and supplementary health care practitioners and diagnostic procedures.

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PharmaCare

604-683-7151

Fair PharmaCare Administration, PO Box 9655 Stn Prov Govt Victoria, BC V8W 9P2 Helps eligible British Columbia residents with the costs of eligible prescription drugs and designated medical supplies. Coverage under the Fair PharmaCare plans is provided based on an individual or family’s net income. The quality of the overall program stems from the combination of comprehensive coverage for BC residents and coverage of the drugs patients need to achieve real health benefits.

For most PharmaCare plans, individuals must be actively enrolled in the BC Medical Services Plan (MSP).

Travel Assistance Program (TAP BC)

604-683-7151 1-800-661-2668

Helps alleviate some of the transportation costs for BC residents who must travel within the province for physician referred, non-emergency medical specialist services not available in their own community. Coordinated by the Ministry of Health and the transportation partners who agree to waive or discount their regular fees. Health care services provided by practitioners other than medical physicians and services not insured by MSP are not eligible. Does not provide direct financial assistance for travel costs or make travel arrangements. Meals, accommodation, mileage, fuel and local transportation expenses are not included. There is no reimbursement for travel already taken.

The Seniors Centre at Minoru Centre for Active Living

604-238-8450

7191 Granville Ave Richmond, BC V6Y 1N9 Email: seniors@richmond.ca | www.minorucentre.ca Located in Minoru Centre for Active Living and is a fully accessible facility for seniors 55 years and older that offers active, healthy and social lifestyle opportunities. Users of all abilities can participate in a wide range of activities and programs including seasonal registered programs, out trips, special events, wellness clinics and support groups. The Seniors Centre is two floors complete with a full service cafeteria, complimentary Wi-Fi, an arts studio, wood shop, billiards room, multipurpose rooms, and a fireside lounge. With an annual Facility Pass, participants can choose to join over 25 different weekly activity groups! The Facility Pass is available for individuals 55 years and older and to spouses under the age of 55 years. Complimentary Facility Passes are available to honour those 90 years and older.

Community Leisure Transportation

604-238-8450

seniors@richmond.ca Operates multi-passenger vehicles for use by Richmond non-profit community groups. Makes programs and services accessible to Richmond seniors, youth, persons with disabilities and all other Richmond residents. For more information or to make a booking, contact Minoru Centre for Active Living.

Hearing Clinic

604-238-8450

Seniors can discuss their hearing concerns or have their hearing level tested in a free 20-minute hearing test. Runs on the third Monday of each month from 2:20pm to 4:20pm. Call 604-238-8450 to book an appointment.

Manicures and Pedicures

604-277-4519

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A RESOURCE FOR OLDER ADULTS

604-238-8450

This service is provided every Tuesday, Wednesday, and Thursday for a fee.

Call 604-238-8450 to make an appointment.

Minoru Seniors Cafeteria

604-238-8450

This centrally located cafeteria, with its friendly staff and patrons, provides hot meals and snacks at affordable prices. Cafeteria open to all ages. The online menu can be found at www.minorucentre.ca/cafeteria/. See website for daily menus.

Richmond Wellness Clinic and Holistic Health Services 604-238-8450 Free blood pressure monitoring by retired nurse volunteers along with a wide variety of health-related information are available the third Wednesday of every month, from 9:00am to 12:00pm. Services are free of charge. Holistic health services are also available in conjunction with the clinics for a fee.

Mood Disorder Association of BC

604-873-0103

480 - 789 West Pender St Vancouver, BC V6C 1H2 Email: info@mdabc.net | www.mdabc.net Provides treatment, support, education, and hope of recovery for people living with a mood disorder or other mental illness, and their significant others. Self-help support groups meet throughout BC as well as for families, youth, and individuals with posttraumatic stress disorder (PTSD), or other mood or anxiety disorders; see website for meeting times and locations. Also offers MDABC Speakers Bureau where individuals share their stories of hope and recovery; see website for details. A Psychiatric Clinic provides psychiatric assessments with follow-up treatment programs for adults and is available with a physician’s referral. Office hours are 8:30am to 5:00pm on Monday, Tuesday and Friday, 8:30am to 8:00pm on Wednesday and Thursday, and 9:00am to 5:00pm on Saturday.

Adult Psychiatric Clinic

604-873-0103

Counselling and Wellness Centre

604-873-0103

480 - 789 West Pender Street Vancouver, BC V6C 1H2 Email: info@mdabc.net A psychiatric clinic where you can receive a prompt (typically less than six weeks) psychiatric assessment. Encourage our patients to follow up by booking into a Group Medical Visit and maintaining regular follow up with their family physician.

If you have general inquiries or questions regarding appointments and follow up, you can email us at info@mdabc.net our front desk staff will respond to you within 24 hours, during our clinic hours. Or you can call 604-873-0103 option 1. Clinic Hours: Monday to Friday - 9:00am-5:00pm.

480-789 West Pender Street Vancouver, BC V6C 1H2 Email: info@mdabc.net Offers group, individual and couple/family counselling services with a certified counsellor. Helps you find solutions and bring meaningful change to your own life. Do not need to have a diagnosis of a mood disorder or other mental illness to access our counselling services. Please contact the Wellness Centre directly or visit our website for more information of our team and availability. Services available to both MDABC clients as well as the general public.

YOU’RE NEVER TOO OLD

The Maple Residences

directory

Independent living in Steveston Village

www.themapleresidences.com

Seniors are important and make up a part of our dynamic community!

Please contact your Richmond MLA to learn more about seniors resources like home adaptation supports and seniors rental supports.

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Multicultural Helping House Society

604-879-3277

4802 Fraser Street Vancouver, BC V5V 4H4 Email: info@helpinghouse.org | helpinghouse.org Provides immediate assistance to individuals in crisis and those who are disadvantaged either due to language, employment, or social isolation. Duly recognized and supported by the three levels of government - Federal, Provincial, and local - the MHHS provides programs for all immigrants regardless of their background. It also runs special programs centered on the youth, senior citizens, and families.

Seniors Program

Various Activity Centres Richmond, BC V5V 4H4 Email: ericr@helpinghouse.org Provides a comfortable and inviting space for seniors to socialize and be a part of the community. Programs can be found at: www.helpinghouse.org/seniorsprogram. Activities include Yoga and Dance Exercise as well as Conversation Circles, which provides seniors with an opportunity to practice and communicate in an official language on certain issues. For more updates on workshops/activities and technical support on connecting to workshops, please contact Eric Rosales at ericr@ helpinghouse.org.

604-662-3240

600 - 890 West Pender Street Vancouver, BC V6C 1J9 1-800-668-3330 Email: info@parkinson.bc.ca | www.parkinson.bc.ca The voice of the approximately 13 300 British Columbians living with Parkinson’s. Aims to ease the burden and find a cure for Parkinson’s disease through advocacy, education, research and support services.

Parkinson Education Events

One of the primary goals of PSBC is to provide up-to-date information on topics such as adapting to a new diagnosis, medication, caregiving, surgical treatment of Parkinson’s and effective complementary therapies such as nutrition, exercise and coping strategies. At our education events, held in various areas of the province, one or more expert healthcare professionals are invited to give presentations on specific topics with ample time for questions from the audience.

Parkinson’s Support Services

604-689-3144 1-800-268-7582

Offers counselling and/or consultations in-person or by phone for people living with Parkinson’s, as well as caregivers and family members. Those touched by Parkinson’s can use a toll-free line to speak to a member of the support services team who can offer resources and information on Parkinson’s disease, community services, health services, home care, care facilities and many other topics relating to living with a chronic, degenerative condition. Further support is available with free, short-term, confidential and non-judgemental counselling services with a Registered Clinical Counsellor. The Society also maintains a network of over fifty self-help support groups throughout BC, including specialized caregiver groups and newly diagnosed groups.

Equipment Provision Program – EPP

1-800-268-7582

Pathways Clubhouse Society of Richmond 604-276-8834

1:1 Peer Support Program

1-800-268-7582

Multiple Sclerosis Society of Canada 1103 - 4720 Kingsway Burnaby, BC V5H 4N2

Email: info@mssociety.ca | www.mssociety.ca Connects and empowers the MS Community and creates positive change. Provides information and support, equipment, advocacy, and education to people affected by multiple sclerosis.

Email: epp-bc@mssociety.ca | info@mssociety.ca Assists people living with MS and in financial need acquire equipment required to maximize their quality of life. Financial criteria apply. Applications can be found on the website via the EPP page.

Email: peersupportprogram@mssociety.ca | info@mssociety.ca The 1:1 Peer Support Program is a telephone and internet-based program for individuals living with MS, and for caregivers and loved ones of people with MS. Volunteers from across Canada are provided with extensive training to ensure they have the skills to best support you.

Peer Support Groups

1-800-268-7582

Muscular Dystrophy Canada

1-800-567-2873

Peer support group can serve a broader population and many Chapters and Divisions have groups for family members, caregivers, and others impacted by MS. Call for times, dates, and locations.

302-601 West Broadway Vancouver, BC V5Z 4C2 Email: info@muscle.ca | www.muscle.ca Supports the independence and full participation of Canadians with neuromuscular disorders. Funds research to find a cure and improve the quality of life of people with neuromuscular disorders. Assists clients to participate in the decisions that affect them and collaborates with others for social change.

Equipment Program

Assists individuals in obtaining the equipment needed to enhance their quality of life.

Shares resources to best leverage donor dollars to cover costs of assistive devices and equipment. You must be a registered client of Muscular Dystrophy Canada in order to qualify for financial support programs. Visit our website for more information.

Family and Caregiver Retreats

aregivers to socialize and connect with others who are living similar experiences to provide support, gain helpful insights, and help reduce social stigmas. Offer a weekend away from it all in a safe, welcoming, and natural setting to let clients have a break from some of the demands of daily life. Visit our website to check out the dates for Family and Caregiver Retreats.

Systems Navigation Program

Aims to support clients in all areas of their non-medical needs including funding equipment to improve daily life, providing emotional and educational support, and ensuring access to vital resources and support systems.

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A RESOURCE FOR OLDER ADULTS

315-8111 Granville Avenue Richmond, British Columbia V6Y 1P5 Email: info@pathwaysclubhouse.com | www.pathwaysclubhouse.com Offers hope, encouragement and opportunities to who live with mental illness. Helps members recover from mental illness and reclaim their lives through a supportive environment that focuses on the person’s strengths and talents, rather than illness.

Creates opportunities for members to return to school, gain employment, have a place to live, connect with their families, make new friends, and create multiple successes.

Provides mental health public education to increase awareness and understanding of issues and concerns about mental illness and mental health.

Prostate Cancer Foundation BC

604-574-4012

4 – 17918 55th Avenue Surrey, BC V3S 6C8 1-877-840-9173 Email: info@prostatecancerbc.ca | www.prostatecancerbc.ca | prostatecancersupport.ca The Foundation was formed in the Lower Mainland by Prostate Cancer support group members dedicated to the fight against Prostate Cancer. A non-profit organization under the Society Act devoted to promoting Prostate Cancer health and awareness, assisting support groups, supporting research on improving treatment, and finding a cure for Prostate Cancer.

Richmond Chinese Prostate Cancer Group 604-836-6423

49 - 6600 Lucas Road (mailing only) Richmond, BC V7C 4T1 dleung2000@gmail.com One of the nearly 20 Prostate Cancer Support Groups in BC. Focused on providing help to Chinese-speaking men, but everyone is welcome. We meet on the second Thursday of every month from 6:30pm to 8:30pm at the Seniors Centre at Minoru Centre for Active Living (7191 Granville Avenue, Richmond). We talk to other men and family members who have been dealing with prostate cancer for weeks, months or even years and often have speakers who give presentations about prostate cancer.

We speak Mandarin, Cantonese and English. For more information, please visit www. chineseprostate.com/.

Richmond Blue Walkers

604-836-6423

A group of prostate cancer patients, caregivers and supporters who walk every Tuesdays and Thursdays 9:00 -11:00 am, along the river dykes and parks in Richmond or in the Richmond Centre shopping malls during rainy days or cold seasons. The weekly locations and meeting places are posted on www.

ChineseProstate.com or contact Daniel Leung at 604-836-6423.

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Richmond Hospital - Screening Mammography Program of BC

604-244-5505

Richmond Kinsmen Adult Day Centre

604-272-3237

7000 Westminster Highway Richmond, BC V6X 1A2 BC women aged 40 to 79 are entitled to a free annual mammogram without a referral.

Screening mammography is an x-ray test used to detect early breast cancer in women.

A screening mammography clinic is located at Richmond Hospital and may be accessed through the West Entrance.

100 - 6100 Bowling Green Road Richmond, BC V6Y 4G2 Email: dking.rkadc@telus.net Provides a coordinated program of professional and compassionate services for frail, cognitively impaired, and disabled adults, in a community-based setting open Monday through Saturday, 9:00am to 2:30pm. Aims to help less independent seniors remain physically and mentally active by offering social interaction, therapeutic exercise programs, meal provision, personal care assistance, health care monitoring, wellness promotion, and support for caregivers in a stimulating, safe, and caring environment.

Referral through the VCHA Continuing Care Program, also accepts private clients.

Richmond Multiple Sclerosis (MS) Support Group

604-277-5977

7111 No. 2 Road Richmond, BC V7C 3L7 Email: threednana@hotmail.com Meetings are held September to June on the second Tuesday of every month from 1:00pm to 2:30pm at the Richmond Presbyterian Church at 7111 No. 2 Road. Provides support to MS patients, their families, and caregivers. Gives information, counselling, referral services, and educational programs. Contact Mary at 604-277-5977 for more information.

Richmond Seniors’ Fall Prevention Network

604-233-3145

8100 Granville Avenue Richmond, BC V6Y 3T6 Email: rmdfallsprevention@vch.ca Representatives from the city, organizations, health services & community programs.

We work together to raise awareness, and to provide education and support about falls prevention to seniors (age 65 and over) and their families. Falls are the leading cause of injury among older adults, with 1 out of 3 falling at least once a year. For more information, please contact the Richmond Falls Prevention Team (rmdfallsprevention@vch.ca) or Sheila Rooney (rooney.sheila.m@gmail.com).

Richmond Stroke Recovery Centre

604-671-8823

8880 Williams Road Richmond, BC V7A 1G6 Email: rsrcbc@gmail.com | eko@marchofdimes.ca www.rsrc.ca | www.strokerecoverybc.ca Provides a supportive and inclusive meeting place for survivors of stroke and other acquired brain injuries (ABI), their caregivers, and families. Supports survivors and their caregivers through education and activities to maintain their independence and enjoy an improved quality of life by enhancing the physical, mental, and emotional health and social interaction.

Meets every Friday (except statutory holidays and the month of August) from 10:00 am to 1:00 pm at South Arm Community Centre. Our location is handicap accessible, HandyDart provides door-to-door service for registered clients. Free parking is available. Membership is $60/year, prorated. Check website for the most up-to-date meeting times and activities.

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Richmond Stroke Recovery Chinese Program

778-628-2328 1-888-313-3377

Richmond Wellness Clinics Healthy Options for Older Adults 55+

604-238-8450

Room B Brighouse Pavillion, 7840 Granville Avenue Richmond, BC Email: richmondstrokerecovery@gmail.com | www.strokerecoverybc.ca A program of the Stroke Recovery Association of BC that ensures that every stroke survivor has respect, inclusion, dignity, and support in their community. Assist stroke survivors and their caregivers to improve the overall quality of life. Ability to live independently is a requirement of participation. Programs include exercise, education on stroke and stroke prevention, and support for stroke survivors and caregivers. The Richmond Chinese Program meets every Wednesday from 10:30am to 1:30pm in Meeting Room B.

Various Community Centres Richmond, BC Email: seniors@richmond.ca www.richmond.ca/__shared/assets/Wellness_Rack_Card55907.pdf Retired volunteer nurses are available to take blood pressure, discuss medications and any other health concerns at no cost. Most locations also provides free consultations with pharmacists. Holistic services, including hand and foot treatments, Shiatsu, therapeutic touch, reflexology are available with an appointment for a low fee. Now offers blood glucose and blood cholesterol checks at clinics. Call specific locations for times and appointment bookings. Contact Senior Services via email or phone for additional information. Visit website for clinic locations.

Seniors’ Wellness Clinic

604-204-8588

Seniors’ Wellness Clinic

604-238-8399

Seniors’ Wellness Clinic

604-271-1973

City Centre Community Centre 105 – 5900 Minoru Boulevard, Richmond, BC V6X 0L9 Held every first Thursday of the month from 9:00am – 2:00pm. Services include health counselling, blood pressure and blood sugar testing, information and referral services, medication reviews, and more. Mandarin and Cantonese translation is available. Call for appointment bookings for holistic services, (reflexology, chair massage, manicures, pedicures, shiatsu, and more).

East Richmond Community Hall 12360 Cambie Road, Richmond, BC V6V 0A9 Held on the second Wednesday of every month from 9:00am to 1:00pm at the East Richmond Community Hall. Free blood pressure testing available with retired registered nurses who are available to discuss other health concerns. Call for appointment bookings for holistic services, (reflexology, shiatsu massage, manicures, pedicures, and Reiki).

Beth Tikvah - Kehila Society of Richmond 9711 Geal Road, Richmond, BC V7E 1R4 Held on the third Monday of every month from September to June at 9:00am to 12:00pm. Retired nurse volunteers are available to discuss medications and health concerns. Free blood pressure testing is available. Holistic services available with appointment. Please call for appointment times.

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Seniors’ Wellness Clinic

604-238-8450

The Seniors Centre at Minoru Centre for Active Living 7191 Granville Ave, Richmond, BC V6Y 1N9 Email: seniors@richmond.ca Held on the third Wednesday of every month from 9:00am-12:00pm. Retired nurse volunteers are available for blood pressure monitoring, information and referral and to discuss other health related concerns. Pharmacist available for blood glucose testing.

Services are free of charge. Holistic health services (Reflexology, Shiatsu, manicures, pedicures) are available for a low fee. Call to book appointments for holistic health services.

Seniors’ Wellness Clinic

604-238-8060

South Arm Community Centre 8880 Williams Road, Richmond, BC V7A 1G6 Email: skeefe@richmond.ca Volunteer health care professionals and other trained volunteers provide blood pressure checks and other health related services. Takes place from 9:00am to 2:30pm on the second Friday of every month, year round. Seniors are welcome to drop in or register one month in advance.

Seniors’ Wellness Clinic

604-238-8084

Steveston Japanese Canadian Cultural Centre 4255 Moncton Street, Richmond, BC V7E 3A8 Email: lyee2@richmond.ca Held on 1st Wednesday of each month from January to June and September to December, from 9:00 am to 12:30pm. Retired nurse volunteers take blood pressure, discuss medication and health concerns free of charge. Holistic services available with an appointment and nominal fee. Contact our Seniors Coordinator at 604-2388084 for more information.

Seniors’ Wellness Clinic Thompson Community Centre

604-238-8429

5151 Granville Avenue, Richmond, BC V7C 1E6 Email: tmelton@richmond.ca On the fourth Thursday of each month, retired nurse volunteers take blood pressure and discuss medications or other health concerns. Other services include manicures, pedicures, reflexology, and shiatsu. Book an appointment for these services. Clinic runs from 9:00am to 1:00pm.

Seniors’ Wellness Clinic

604-238-8431

Scleroderma Association of BC

604-371-1005

West Richmond Community Centre 9180 No. 1 Road, Richmond, BC V7E 6L5 Held on the fourth Wednesday of every month from 12:00pm to 3:00pm. Retired nurse volunteers are available to discuss medications and health concerns. Free blood pressure testing is available. Holistic services available with appointment. Call Donna at 604-238-8431 for appointment times.

PO Box 16155, Lynn Valley North Vancouver, BC V7J 3H2 Email: info@sclerodermabc.ca | www.sclerodermabc.ca Advocates for the scleroderma community across the province and is committed to promoting disease awareness and improving the quality of life for all patients.

Self-Management BC, University of Victoria Institute on Aging & Lifelong Health 604-940-1273 210 - 4907 Chisholm Street Delta, BC V4K 2K6 1-866-902-3767 Email: selfmgmt@uvic.ca | www.selfmanagementbc.ca Persons with chronic health conditions and their support people such as family members, friends and caregivers can participate in self-management programs at no cost. These evidence-based programs provide information, teach practical skills and give people the confidence to manage their health condition(s). Visit the website or call for more information about specific self-management programs, as well as the schedule of upcoming programs. For information on Chinese language programs, please contact Courtney Kang at ckang@uvic.ca or call 604-940-8967.

Seniors Save BIG

Eat. Stay. Save.

Enjoy 20% off when you dine at 75 West Coast Grill Monday to Thursday from 4-5:30 pm.

Stay overnight and save 20% off our best available rate.

Call 604.276.2112 or book online.

Must be 62+ to enjoy. Blackout dates may apply. Not combinable with any other offers.

Discount does not apply to alcohol.

Vancouver Airport Marriott Hotel

7571 Westminster Highway, Richmond, BC V6X 1A3 Canada Marriott.com/YVRSA | 604.276.2112

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A RESOURCE FOR OLDER ADULTS

Drop by Harold's Kitchen & Bar from 4-5:30 pm Monday to Thursday and receive 20% off regular menu items.

Book an overnight stay with us and we'll take 20% off our best available rate. Call 604.273.7878 or book online.

Must be 62+ to enjoy. Blackout dates may apply. Not combinable with any other offers.

Discount does not apply to alcohol.

Sheraton Vancouver Airport Hotel

7551 Westminster Highway, Richmond, BC V6X 1A3 Canada Marriott.com/YVRVS | 604.273.7878

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Tool Kits for Active Living

For the independent approach, a one-time mailing of a kit which includes the Living a Healthy Life book, booklet and CDs. These are individual Tool Kits for people living with ongoing Chronic Conditions, Diabetes, or Chronic Pain. All the Tool Kits are available in English, but the Chronic Conditions is also available in Chinese, but without CDs, and the Diabetes is also available in Punjabi, but without CDs. For more details, visit website at: www.selfmanagementbc.ca/toolkitforactiveliving.

Tool Kits for Active Living Plus Calls

You receive a Tool Kit and you participate in a one hour a week, for six-weeks teleconference program where a maximum of 6 participants are guided through activities by two facilitators. These are individual Tool Kits for people living with ongoing Chronic Conditions, Diabetes, or Chronic Pain. For more details, visit website at: www. selfmanagementbc.ca/toolkitforactivelivingtelephone.

Virtual Self-Management Programs

These six-week programs are held over Zoom, and also in person when COVID restrictions are no longer necessary. The groups have between 6 and 12 participants and are led by two trained facilitators. Participants receive a Living a Healthy Life book. The four types of programs are Chronic Conditions (also available in Chinese and Punjabi), Diabetes (also available in Chinese and Punjabi), Cancer, and Chronic Pain. For more details, visit website at: www.selfmanagementbc.ca/virtualselfmanagementprograms.

Better Choices, Better Health

In this online program, six-sessions are delivered once a week for six consecutive weeks. A new session starts each Monday. Participants can log in at their convenience anytime during that week, for as many times as they like. It is highly participative through internal messaging and online discussion boards with the group of up to 25 participants and 2 facilitators. There is no homework, but participants are encouraged to set a weekly action plan and try out new skills. Participants receive a Living a Healthy Life book. For more details, visit website at: www.selfmanagementbc.ca/ betterchoicesbetterhealthonline.

Health Coach Program

The Health Coach Program is a telephone-based program for persons who are experiencing challenges managing their health and chronic conditions. In this one-to-one program, Health Coaches connect with participants by telephone, once a week for 30 minutes, for a period of three months. Coaches help participants learn self-management skills, access community resources and services, provide social and emotional support, and motivate participants to initiate and maintain behaviour changes. For more details, visit website at: www.selfmanagementbc.ca/ healthcoachprogram.

The Heart of Richmond AIDS Society

604-277-5137

303 - 6411 Buswell St. Richmond, British Columbia V6Y 2G5 Email: admin@heartofrichmond.com | www.heartofrichmond.com Provides one-on-one and group support, counselling, and advocacy services to people living with HIV and AIDS. Offers support to their family members, partners, and friends.

Also provides grocery assistance and supplementary health programs for HIV Richmond residents on a low income. Presents youth-focused prevention education workshops in a variety of settings in the community. Please contact our outreach phone at 778-883-5137 or outreach@heartofrichmond.com.

Turning Point Recovery Society Storeys Café

604-207-7449

Assist those advanced in recovery from addiction to gain employment skills and transition back into community. Our catering business is fast and becoming one of Richmond’s most popular. Visit www.storeyscafe.org for more information.

UBC Faculty of Dentistry - Dental Clinic

604-822-2112

2151 Wesbrook Mall Vancouver, BC V6T 1Z3 www.dentistry.ubc.ca/treatment/about Charges 20 to 40% less than the standard fees. Third year, fourth year, and graduate dentistry students perform the dental work. Open from end of August to end of June and closed during winter break from the second week in December to the first working day after New Year’s. An emergency clinic is open only for UBC patients during the summer and Christmas Break. Please check our website for the most up-to-date information.

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United Ostomy Association of Canada Inc Vancouver Chapter

604-683-6774

PO Box 74570, 2768 West Broadway Vancouver, BC V6K 2G4 Email: autodraw@shaw.ca | www.uoavancouver.com A voluntary organization dedicated to supporting people who have or will have intestinal or urinary tract diversions. Provide peer support, encouragement and education for ostomy patients of all ages and their families.

Vancouver Community College - Dental Clinic 604-443-8499 250 West Pender Street Vancouver, BC V6B 1S9 Offers dental care at a reduced fee to children and young adults aged 4 to 21 and a dental hygiene program to adults at a minimum cost. Does not offer restorative services, fillings or extractions. The clinic runs from September to June. May take several appointments as it is an educational setting. Call for information and appointments.

Wavefront Centre for Communication Accessibility (formerly Western Institute for the Deaf and Hard of Hearing (Head Office)) 604-736-7391 2005 Quebec Street Vancouver, BC V5T 2Z6 TTY: 604-736-2527 Email: info@wavefrontcentre.ca | wavefrontcentre.ca 1-888-736-7391 Wavefront Centre is unique because we are the only non-profit organization in British Columbia that houses resources to assist with every aspect of a person’s life under one roof. These resources include hearing aid services, sign language interpreting services, employment counselling services, a job resource centre, a seniors outreach program, a communication devices showroom, informative classes, and community presentations.

Wavefront Centre Head Office (Vancouver - Quebec Street)

604-736-7391

2005 Quebec Street Vancouver, BC V5T 2Z6 Email: info@wavefrontcentre.ca Our head office houses: a hearing clinic, which offers the “Lend an Ear” hearing aid loaner program for low income individuals; a Deaf and Hard of Hearing Seniors Outreach Program; a Communication Devices Shop; Employment Counselling; and ASL interpreting services.

Wavefront Centre Hearing Clinic (Vancouver - Willow Street)

778-329-0870 TTY: 778-329-0874

Wavefront Centre Hearing Clinic (Tricities)

604-942-7397 TTY: 604-942-7380

514-2525 Willow Street Vancouver, BC V5Z 2C1 Email: willowinfo@wavefrontcentre.ca

210-2755 Lougheed Highway Port Coquitlam, BC V3B 5Y9 Email: tricitiesinfo@wavefrontcentre.ca

MEDICAL EQUIPMENT & SUPPLIES ALS Society of BC - Equipment Loan Program

604-278-2257 1-800-708-3228

Email: equipmentloan@alsbc.ca With 2,900 pieces of medical equipment, our Equipment Loan Program is designed to help people cope with the daily challenges of decreasing mobility and independence through obtaining basic and essential assistive equipment. This includes mobility equipment, lift equipment, beds and accessories, communication devices and bathroom aids. All equipment loaned is available at no charge to registered ALS patients.

Canadian Red Cross - Health Equipment Loan Program (HELP)

604-270-4224 Ext. 3

101-3850 Jacombs Rd. Richmond, BC V6V 1Y6 Email: LMR.HELP@redcross.ca www.redcross.ca/in-your-community/british-columbia-and-yukon/health-equipment-loans/ short-term-loan-program/richmond-office/richmond-office-short-term-loan-program Provides short-term loans of basic medical equipment, on a by donation basis, to people of all ages recovering from surgery, illness, or injury. Available equipment includes wheelchairs, walkers, crutches, and bathroom aids. A referral from a health care professional is required for all items. Call ahead to confirm equipment availability. Office hours are Monday to Friday from 9 am to 12:30 pm and Saturdays from 9 am to 2 pm. Closed on long weekends.

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HELP AT HOME

Richmond Kinsmen Adult Day Centre

HOME SUPPORT, DAY CARE AND RESPITE Greater Vancouver Community Services Society 604-737-4900 320 - 1212 West Broadway Vancouver, BC V6H 3V1 Email: info@gvcss.bc.ca | www.gvcss.bc.ca Delivers care and services in the community to support the independence and well-being of the elderly, people with disabilities, and others who require support to retain or regain health and autonomy.

directory 604-272-3237

100 - 6100 Bowling Green Road Richmond, BC V6Y 4G2 Email: dking.rkadc@telus.net Provides a coordinated program of professional and compassionate services for frail, cognitively impaired, and disabled adults, in a community-based setting open Monday through Saturday, 9:00am to 2:30pm. Aims to help less independent seniors remain physically and mentally active by offering social interaction, therapeutic exercise programs, meal provision, personal care assistance, health care monitoring, wellness promotion, and support for caregivers in a stimulating, safe, and caring environment.

Referral through the VCHA Continuing Care Program, also accepts private clients.

S.U.C.C.E.S.S. Richmond Service Centre

604-279-7180

Email: mmendonca@gvcss.bc.ca Operates six group homes for individuals with profound physical and developmental disabilities. Experienced Community Living Workers provide a variety of services for residents, enabling them to exercise their independence and participate actively in the community. Operates a Supported Housing Building providing supports to individuals with physical disabilities and requiring support to live independently.

220 - 7000 Minoru Boulevard Richmond, BC V6Y 3Z5 Email: info@success.bc.ca | www.successbc.ca Provides assistance at all stages of the Canadian experience. Delivers a multitude of services in the areas of settlement, employment, health, and housing as well as business, economic, community and social development. Recognized as one of BCs largest social service providers. Proudly serves communities in Metro Vancouver, Fort St. John, Toronto and overseas in Seoul, Korea, and Beijing, and Guangzhou China.

Home Support

Jackson Lam Adult Day Centre

604-242-0704

Turning Point Recovery Society

604-303-6844

Community Living

604-714-3507

604-737-4900

Email: info@gvcss.bc.ca Designed to enable clients to live safely in their homes with our support. Services offered include personal care, assistance with medications, assistance with mobilization, tube feedings, blood glucose monitoring, cleaning and laundry. Palliative care, Dementia care, Tracheostomy care and Respite services are also available.

We offer some language specific services depending on availability of staff in your location.

Health & Home Care Society of BC (Care BC)

604-733-9177

Suite 204-3077 Granville Street Vancouver, British Columbia V6H 3J9 Email: info@carebc.ca | www.carebc.ca Works to build healthy communities through health, wellness, and community support services. Programs include Meals on Wheels, Chinese Meals on Wheels, the Family Respite Centre, and the Community Integration Project.

Community Integration Project (CIP)

St. George’s Place Vancouver, BC V6H 3J9 Helps people with physical disabilities adapt to their housing and daily living needs while maintaining their quality of life within their home and community. Includes a resident mix of tenants both with and without physical disabilities. Located near Vancouver Hospital and GF Strong Rehabilitation Centre.

Family Respite Centre

604-327-9525

2711 East 49th Street Vancouver, BC V5S 1K3 Offers a home-like environment where seniors with mental or physical frailties receive temporary care, benefiting from the care of dedicated nursing staff, advanced recreational and therapeutic programs, and the opportunity to socialize with other guests, staff and volunteers. Fax number is 604-327-9528.

5411 Moncton Street Richmond, BC V7E 0A8 Email: mlcinfo@success.bc.ca The Jackson Lam Adult Day Centre is one of the adult day centre facilities of S.U.C.C.E.S.S. Multi-Level Care Society for seniors 60 years or older. The Centre is funded by Vancouver Costal Health and opened in June 2017. To determine eligibility for admission to the program, please contact a case manager at the Community Health Centre Services.

Suite 260 - 7000 Minoru Blvd. Richmond, BC V6Y 3Z5 Email: admin@turningpointrecovery.com | www.turningpointrecovery.com Provides residential support recovery services and outreach counselling programs and services in Richmond and across Metro Vancouver for individuals with addiction and mental health issues through a continuum of residential and outpatient support services, education and leadership.

Outreach and Resource Support (OARS) Program

604-279-7169

Email: tpoars@turningpointrecovery.com Supports Richmond residents in establishing and maintaining connections to mental health and substance use services. Outreach workers work one-on-one with individuals to support a holistic approach to wellness and building a stable life. The program assists those who are vulnerable to or experiencing homelessness as well as those who are housed. Outreach workers are available to meet with people on a dropin basis at the Resource Centre or out in the community by appointment. All referral sources are welcome. To refer yourself or a client or learn more about the program, please call 604-279-7169.

8660 Ash Street 8660 Ash Street 8660 Ash Street Richmond 2S3 Richmond V6Y 2S3 V6Y Richmond V6Y 2S3

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A RESOURCE FOR OLDER ADULTS

Supporting the wellbeing of children 0Ͳ12 years and their families.

604-376-7975 24 Hours When someone passes, what we believe in is…

Compassion Always What you and your family really need is…

A Reliable, Personalized and Affordable Funeral Service What we can provide you and your family is…

Comprehensive Professional Advice & Funeral Goods In One Location “You Can Trust our professional service, you Can Trust our expertise & you Can Trust our high quality funeral goods.”

• Locally owned and operated funeral provider. Serve all faiths, cultures and religions.

• Many years of experiences working for major funeral homes and cemeteries in Greater Vancouver area.

• Before you engage with any funeral providers, please call us or email us to arrange a free comprehensive professional consultation.

• For your convenience, we can deliver our funeral goods, casket, headstone and urn to the choice of your funeral home and cemetery in Greater Vancouver area.

• Referral of clergy, celebrant, and musician.

• For your peace of mind, pre arrangement is also available. Straight forward plan and payment options available.

We offer 5% discount on our selected caskets in honouring of your loved one (resident of Richmond, age of 65 and over, affiliated with any religious group, from any senior homes and hospices.)

Tony Chan

Kyla Ellwyn

Funeral Director / Embalmer

Funeral Director / Embalmer

Office: #110-10791 No. 3 Road, Richmond, B.C., V7A1W8 Warehouse: A-7188 Curragh Avenue, Burnaby, B.C., V5J4V9 (By Appointment Only) Office Tel: 604-376-7975 Fax: 604-370-6610 Email: can-trust-funeral@outlook.com Wechat: Cantrustfuneral Website: www.can-trust-funeral.com

~Compassion Always~ 2021/2022 RICHMOND SENIORS DIRECTORY

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Richmond Resource/Drop-in Centre (Operated by the OARS Program)

604-279-7169

Email: tpoars@turningpointrecovery.com Please note that the Richmond Drop-In Resource Centre is currently closed due to the COVID-19 pandemic. For updates or to connect with the OARS program, please call 604-279-7169 or stop by Brighouse Park Monday-Thursday from 12-1pm to speak with an outreach worker. (Take-out lunches are also available for existing clients and new referrals to the OARS program).

Storeys Housing

604-303-6844

Provides supportive and affordable housing for individuals advanced in recovery from addiction requiring safe, stable and affordable housing. Must be a participant in Turning Point’s Compressive After Care program.

MEALS Gilmore Park United Church Community Meal

604-277-5377

8060 No. 1 Road (at Blundell) Richmond, BC V7C 1T9 Email: office@gilmoreparkunited.ca | www.gilmoreparkunited.ca Every Thursday at 5:30pm from January to November. This is a free dinner offered to anyone regardless of means, social situation, or religious affiliation. Everyone is welcomed.

Health & Home Care Society of BC (Care BC) – Meals on Wheels 604-732-7638

Suite 204-3077 Granville Street Vancouver, British Columbia V6H 3J9 Email: info@carebc.ca | www.carebc.ca Volunteers deliver meals every weekday throughout Vancouver and Richmond. In addition to the hot, nutritious food, meal recipients benefit from a visit from friendly volunteers and an informal check on their safety. Meals are delivered Monday to Friday between 10:30am and 1:00pm. For Western Meals on Wheels call 604-732-7638. For Chinese Meals on Wheels call 604-733-6615. To volunteer with Meals on Wheels, please call 604733-9177 ext. 107.

Japanese Community Volunteers Association (Tonari Gumi) – Meals on Wheels 604-687-2172 101 - 42 West 8th Avenue Vancouver, BC V5Y 1M7 Email: info@tonarigumi.ca | www.tonarigumi.ca Tonari Gumi volunteer drivers deliver Japanese-style lunch boxes specially provided by Tonarigumi kitchen to the residents of Richmond who have become homebound as a result of physical or mental disabilities. Delivers every Tuesday. Assessments required.

Richmond Food Bank Society

604-271-5609

100-5800 Cedarbridge Way Richmond, BC V6X 2A7 Email: info@richmondfoodbank.org | www.richmondfoodbank.org A hub that connects people, food, and services essential for the health and well-being of our community. We provide nutritious grocery assistance through our grocery distributions, home delivery service, school meal program, community gardening program, and supplying community partners with food for their programs. We do not solicit door-to-door or by telephone. Visit our website at www.richmondfoodbank.org for our most up-to-date information.

Fresh Gardens & Growing

Growing fruit and vegetables in our garden plots to help provide fresh produce at each of our grocery distributions.

Grocery Distribution

Provides grocery assistance to low-income families and individuals. Distributes groceries at #100 5800 Cedarbridge Way, Monday through Thursday, and Saturday, 10am to 3pm. On Mondays, groceries are also distributed in West Richmond at Francis Road and No 1 Road at the parking lot near Hugh Boyd Secondary from 3:30 to 5:00pm. On Tuesdays, groceries are also distributed in East Richmond at the Peace Mennonite Church (11571 Daniels Road, Richmond) from 3:30pm to 5:00pm. **For people with special circumstances who need help from the Food Bank but cannot get there, other arrangements can be made to receive food assistance.

Please call for information.

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Special Needs

directory

For people with special circumstances who need help from the Food Bank but cannot get there, other arrangements can be made to receive food assistance.

Please call for information.

Salvation Army - Richmond Corps – Weekly Free Community Lunch

604-277-2424

St. Albans Outreach Ministries Weekly Free Community Meal

604-278-2770

8280 Gilbert Road Richmond, BC V7C 3W7 Email: salvationarmyrich@shaw.ca | www.salvationarmyrichmond.org A free, nutritious meal is offered to the community every Thursday at 12pm (except during the summer months). The meal is prepared and served by volunteers. All are welcome.

7260 St. Albans Road Richmond, BC V6Y 2K3 Email: office@stalbansrichmond.org | www.stalbansrichmond.org A safe, friendly, and welcoming place to share a meal with children, youth, and adults on Tuesdays at 5:30pm. Everyone is welcome. Runs mid- September through mid-June.

The Seniors Centre at Minoru Centre for Active Living – Minoru Seniors Cafeteria 604-238-8450

7191 Granville Ave Richmond, BC V6Y 1N9 Email: seniors@richmond.ca | minorucentre.ca This centrally located cafeteria, with its friendly staff and patrons, provides hot meals and snacks at affordable prices. Cafeteria open to all ages. The online menu can be found at www.minorucentre.ca/cafeteria/. See website for daily menus.

Turning Point Recovery Society Storeys Café

604-207-7449

Union Gospel Mission - Meals

604-253-3323

www.storeyscafe.org An independent non-profit social enterprise committed to assisting those advanced in recovery from addiction to gain employment skills and transition back into community.

Our catering business is fast and becoming one of Richmond’s most popular. Visit www. storeyscafe.org for more information.

601 East Hastings Street Vancouver, BC V6A 1J7 contact@ugm.ca | www.ugm.ca Lunch at 11:00am (Monday to Saturday), no lunch on Sunday. Dinner at 6:30pm (Monday to Friday), 4:00pm (Saturday and Sunday) Meal tickets are available 30 minutes before meals.

PERSONAL SAFETY AND COMMUNICATION Philips Lifeline 416-445-3387 (Office) 1-800-543-3546

95 Barber Greene Road Ste. 105 (mailing only) Toronto, ON M3C 3E9 Email: referral@lifeline.ca | www.lifeline.ca An easy-to-use medical alert services that lets you summon help any time of the day or night - even if you can’t speak. All you have to do is press your Personal Help Button, worn on a wristband or pendant, and a highly trained Personal Response Associate will ensure you get help fast. Ask about AutoAlert, the most widely adopted fall detection technology available in Canada today. Offers HomeSafe with AutoAlert wireless option, and for an added layer of confidence - GoSafe, the mobile alert system that gives you the freedom to go where you want, when you want. Call 1-800-LIFELINE (1-800-543-3546) or visit www. lifeline.ca as well as the Philips Lifeline Canada Youtube channel at: www.youtube.com/c/ LifelineCanada/videos for more details. Some conditions apply.

Lifeline Personal Emergency Response Service

Daily 24 hours. Supports multiple languages, answers whenever the personal alert button is pressed. Lifeline systems with automatic fall detection enable Trained Care Specialists to call out if they receive a fall detected alert, whether the button is pressed or not. If we cannot make verbal contact after a fall alert signal is sent by the Lifeline system, we may call emergency services. Administration: Monday to Friday, 8am-8pm.

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7811 Granville Avenue, Richmond, BC V6Y 3E3 Tel: 604.668.6123 www.RichmondCE.ca

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MedicAlert Foundation Canada

416-696-0267

895 Don Mills Road, Suite 600 Toronto, ON M3C 1W3 1-800-668-1507 Email: customerservice@medicalert.ca | www.medicalert.ca Provides Canadians, living with medical conditions and special needs, customized medical IDs backed by robust electronic health records that are maintained by medically trained professionals, a state-of-the-art secure database, and a 24/7 Emergency Hotline that answers calls from EMS and first responders in 140 languages within 5 seconds.

Founded by doctors and recommended by healthcare professionals for Canadians with a medical condition(s), taking medication, or have implants and devices that should be known in an emergency.

Connect Protect

Provides digital access to MedicAlert’s Subscriber Health Information Database (SHID) to police services across the country. Engraved on their MedicAlert ID, a subscriber’s unique identification number links emergency responders and healthcare providers to their photo, identity, and vital medical information. Ideal for safeguarding loved ones who may wander, such as those with Alzheimer’s or autism, and for those living with a medical condition that could require immediate and focused attention in an emergency. Visit www.medicalert.ca/Programs/MedicAlertConnect-Protect for more details.

MedicAlert Safely Home

1-855-581-3794

Helps ensure that people living with Alzheimer’s disease or dementia are quickly reunited with their families. This nation-wide program in partnership with the Alzheimer Society of Canada offers eligible subscribers a unique MedicAlert blue bracelet for people with dementia for free with their service plan.

St. John Ambulance - Richmond

604-207-2032 1-866-321-2651

4011 Viking Way, Suite 260 Richmond, BC V6V 2K9 Email: richmond@sja.ca | www.sja.ca/bc Canada’s leader in first aid training and is chosen by many regulators to set the standard by which other first aid trainers operate. Offers Canada’s most comprehensive, state-of-the-art training programs for business, individuals and communities. St. John Ambulance’s first aid training will provide life-saving skills and support communities across Canada. Proceeds from training and product sales support community services such as, Medical First Aid Response Care, Therapy Dog and Youth Leadership Development Program, to help improve the health, safety and quality of life of every Canadian family making our community, a better and safer place to live.

HOME REPAIRS Richmond Better at Home Light Housekeeping

604-279-7021

604-279-7040

170 - 7000 Minoru Blvd. Richmond, British Columbia V6Y 3Z5 Email: info@rscl.org | www.rscl.org Provides innovative services that respond to the changing needs of individuals living with a developmental disability, and their families, over the course of their lives. Celebrate the unique gifts of the people we serve and support their inclusion as valued members in the community. RSCL’s mandate is to create a community of inclusion that promotes Seeing Beyond Disability to Ability. Referral by the BC Ministry of Children and Family Development or Community may be required for some programs and services.

Richmond Handycrew Co-operative

604-241-4113

Email: info@handycrew.ca Creates work opportunities for persons with disabilities, providing training and education for specific skills such as painting, garden maintenance, minor repairs, light carpentry, catering, home maintenance, moving and more. Owned by the employees who are personally interested in the co-op’s success, RHCC is committed to building a business that provides quality service to Richmond residents and businesses.

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A RESOURCE FOR OLDER ADULTS

604-438-6990

105 - 1658 Foster’s Way Delta, BC V3M 6S7 Makes repairs and small renovations around the house for seniors (ages 55 and up) and people with disabilities. Repair people are retired or semi-retired professionals and help with plumbing, electrical, ceramic, carpentry, painting, fences repair, gutter cleaning, washing houses and handyperson jobs. Provides services in Coquitlam, Surrey, Richmond, White Rock, and Maple Ridge at $40/hr for labour and $40 for travel time depending on the location. Hours are 8:00am - 11:00am Tuesday and Thursday.

VOLUNTEER ASSISTANCE Richmond Cares, Richmond Gives (RCRG) Seniors Information & Referral 604-279-7020

#190 - 7000 Minoru Blvd Richmond, British Columbia V6Y 3Z5 Email: info@rcrg.org Trained volunteers provide free information & referral regarding community services for seniors aged 55 and older. Assists seniors in navigating through government systems and in filling out application forms. Topics include pensions, income tax, citizenship and permanent residency, medical plan, PharmaCare, legal resources, housing, shelter aid for renters, and more. Service is accessible in a variety of languages depending on the availability of volunteers. The Seniors Information Line is accessible to answer questions about benefits and entitlements. To make an appointment with a volunteer Seniors Information & Referral Counsellor or to contact the Seniors Information Line, call 604-2797020, 9am to 5pm, Monday-Friday. To make an appointment, you must first contact the RCRG office. The Richmond Seniors Directory provides community information; printed copies are available annually throughout the city or directly through RCRG.

SHOPPING SERVICES Richmond Better at Home Volunteer Shopping Programs

604-279-7021

190 - 7000 Minoru Boulevard Richmond, BC V6Y 3Z5 Email: betterathome@rcrg.org Shopping assistance is offered to Richmond seniors and others with chronic health problems. A Shop-by-Phone service is available for those who cannot shop for groceries on their own. Volunteers also assist Home Health clients with group shopping or in-person shopping at various locations. RCRG’s Volunteer Shopping programs are co-funded by Vancouver Coastal Health - Richmond and the Government of British Columbia, through the Better at Home program.

FINANCIAL AND TAX SERVICES

190 - 7000 Minoru Blvd Richmond, British Columbia V6Y 3Z5 Email: betterathome@rcrg.org Helps seniors with basic house cleaning tasks that they are not able to manage themselves, with an aim to maintain their independence at home. There is a fee for the service, with subsidies available for low-income clients.

Richmond Society for Community Living

Senior Citizens’ Repair Service

directory

Canada Revenue Agency (CRA)

1-800-267-6999

468 Terminal Ave Vancouver, BC V6A 0C1 www.cra-arc.gc.ca Administers tax and benefits and ensures compliance on behalf of governments across Canada. Looks after social and economic benefit and incentive programs delivered through the tax system. See website for information on programs offered specifically to Indigenous people, families, people with disabilities, and individuals. For information on the electronic services offered, visit www.canada.ca/en/revenue-agency/services/eservices.html

Goods and Services Tax/Harmonized Sales Tax (GST/HST) Credit 1-800-959-1953 A tax-free quarterly payment that helps individuals and families with low or modest incomes offset all or part of the GST or HST that they pay.

Individual Income Tax Enquiries

1-800-959-8281

Surrey Tax Services Office

1-800-959-8281

Automated service is available 24 hours a day, 7 days a week. Telephone agents are available Monday to Friday from 9:00am to 5:00pm. Provides tax information and assistance with electronic services for individuals such as My Account and NETFILE.

9755 King George Boulevard Surrey, BC V3T 5E1 Provides general tax information, and assistance with filing personal tax returns. Does not offer walk-in counter service. Call for an appointment.

directory

Vancouver Tax Services Office

1-800-959-8281

468 Terminal Avenue Vancouver, BC V6A 0C1 Provides general tax information, and assistance with filing personal tax returns. Does not offer walk-in counter service. Call or mail us for any enquiries.

Disability Alliance BC

604-875-0188

1450 - 605 Robson St Vancouver, BC V6B 5J3 Email: feedback@disabilityalliancebc.org | www.disabilityalliancebc.org A non-profit organization that represents people of all disabilities and champions disability issues through direct services, community partnerships, advocacy, research, and publications. Supports people with all disabilities to live with dignity, independence, and as equal and full participants in society.

Access RDSP

604-872-1278

Email: rdsp@disabilityalliancebc.org 1-800-663-1278 Provides one-on-one assistance with the Registered Disability Savings Plan (RDSP) and the Disability Tax Credit (DTC). Also provides workshops and information sessions on the RDSP and DTC across British Columbia.

Tax Aid DABC

236-477-1717

Email: taxaid@disabilityalliancebc.org 1-877-940-7797 Provides year round free tax filing assistance to people receiving provincial disability benefits (PWD/PPMB). Our focus is on assisting people who have not filed their taxes for multiple years so that they can take advantage of all the tax credits/refunds they are eligible for.

Financial Assistance for Seniors (Government Programs)

1-800-622-6232

Various Locations www2.gov.bc.ca/gov/content/family-social-supports/seniors/financial-legal-matters/ income-security-programs There are a number of financial assistance programs and benefits for seniors from the governments of Canada and BC. The website provides access to this information and many of the related application forms.

Allowance Program

1-800-277-9914

PO Box 1177, Station CSC Victoria, BC V8W 2V2 A monthly benefit for low-income seniors (aged 60 to 64) whose spouse or commonlaw partner is eligible for, or currently receiving, the Old Age Security (OAS) pension and the Guaranteed Income Supplement (GIS). Delivered by Service Canada on behalf of Human Resources and Skills Development Canada (HRSDC). See website for eligibility and how to apply.

Allowance for the Survivor

1-800-277-9914

PO Box 1177, Station CSC Victoria, BC V8W 2V2 Provides a monthly non-taxable benefit to low-income widowed spouses who are not yet eligible for the Old Age Security (OAS) pension. Delivered by Service Canada on behalf of Human Resources and Skills Development Canada (HRSDC). See website for eligibility and how to apply.

Assisted Living

1-866-714-3378

Bus Pass Program

1-866-866-0800

Assisted Living Registry Ministry of Health, PO Box 9368 Stn Prov Govt Victoria, BC V8W 9P1 Email: Hlth.assistedlivingregistry@gov.bc.ca Provide housing, hospitality services, and assistance services for adults who can live independently and make decisions on their own but require a supportive environment due to physical and functional health challenges. Range from a unit in a high-rise apartment complex to a private home. Units can vary from one room to private apartments.

PO Box 9985, Stn Prov Govt Victoria, BC V8W 9R6 Email: BCBusPassProgram@gov.bc.ca Offers a low cost, annual bus pass providing access on BC Transit or Translink routes.

Available to low-income seniors and provincial persons with disabilities clients.

Provided for a fee of $45 per year and is valid for one calendar year, expiring on December 31. To be eligible for a bus pass, individuals must be: 60 years or older and the spouse of a person with the Person with Disabilities designation and are receiving disability assistance from BC; or 60 years or older and receiving income assistance

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or living on a First Nations reserve and getting assistance from the band office; or 65 years or older and would qualify for GIS but does not meet the Canadian 10-year residency rule; or receiving OAS and GIS; or receiving the federal spousal Allowance or Allowance for the Survivor.

Canada Pension Plan (CPP)

1-800-277-9914

PO Box 1177 Station CSC Victoria, BC V8W 2V2 www.canada.ca/en/services/benefits/publicpensions/cpp.html Provides a monthly taxable benefit to retired contributors. Delivered by Service Canada on behalf of Human Resources and Skills Development Canada (HRSDC).

To qualify you must be at least 60 years old and must have made at least one valid contribution to the CPP. The pension amount you receive each month is based on your average earnings throughout your working life, your contributions to the CPP, and the age you decide to start your CPP retirement pension. Visit website for information on eligibility and how to apply.

Canadian Government Annuities (CGA) 506-548-7972 Canadian Government Annuities Branch, PO Box 12,000 Bathurst, NB E2Z 4T6 Administers contracts on behalf of individuals who have contributed towards the purchase of an annuity either on their own or through their employers as part of a pension plan.

Disability Assistance

1-866-866-0800

Disability Tax Credit (DTC)

1-800-959-8281

220-7577 Elmbridge Way Richmond, BC V6X 4J2 Provides financial or health support to individuals with disabilities. You must be designated as a Person with Disabilities (PWD) to receive this type of assistance. To be eligible, you must meet financial eligibility to receive assistance, be 18 years old, have a severe physical or mental impairment that is expected to continue for more than 2 years, be significantly restricted in your ability to perform daily-living activities, and require assistance with daily living activities from another person, an assistive device, or an assistance animal. Apply online or call 1-866-866-0800.

A non-refundable tax credit that helps individuals with disabilities or their supporting persons reduce the amount of income tax they may have to pay. An individual may claim the disability amount once they are eligible for the DTC. This amount includes a supplement for individuals under 18 years of age at the end of the year. Visit the website for more information on eligibility and application.

Guaranteed Income Supplement (GIS) 1-800-277-9914 PO Box 1177, Station CSC Victoria, BC V8W 2V2 Provides a monthly non-taxable benefit to low-income Old Age Security (OAS) recipients living in Canada. To be eligible, the individual must also be receiving Old Age Security (OAS) and the annual income must be lower than the maximum annual threshold. In the case of a couple, your combined income will be evaluated.

Independent Living BC

604-433-2218 101 - 4555 Kingsway Burnaby, BC V5H 4V8 Email: lmnonprofit@bchousing.org Provides housing with support services to seniors and people with disabilities. If you qualify, you could live in your own unit in an assisted living residence. The residences are located in communities across B.C. Offers a middle option to bridge the gap between home care and residential care for those who need some assistance, but do not want or need 24-hour professional nursing care. Offers accommodation, hospitality services such as meals, housekeeping, laundry, recreational opportunities and 24-hour response, and personal care services such as assistance with grooming, mobility and medications. Office hours are 8:30am - 4:30pm.

International Benefits Program

1-800-454-8731 1-613-957-1954

Provides retirement, disability or survivor benefits to eligible individuals who have lived or worked in another country, or the surviving spouse, common-law partner, or children of eligible individuals who have lived or worked in another country and do not meet the contributory or residence requirement for a CPP or OAS benefit. Might also provide benefits to your surviving spouse, common law partner or children.

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Medical Services Plan (MSP) Premium Assistance

property taxes on their principal residences. The two tax deferment programs are: the Regular Program which is for property owners who are 55 years or older, a surviving spouse or a person with disabilities as defined by regulation, and the Family with Children Program which is for property owners who are financially supporting, at the time of application, a dependent child who is under the age of 18.

604-683-7151

Health Insurance BC PO BOX 9035 Stn Prov Govt Victoria, BC V8W 9E3 Email: mspenquiries@hibc.gov.bc.ca Provides low-income persons with subsidies that cover the full or partial cost of BC’s Medical Services Plan (MSP). Help with the payment of premiums is available to Canadian citizens or holders of permanent resident status who have held that status and been resident in Canada for the past 12 consecutive months. There are two premium assistance programs: regular premium assistance and temporary premium assistance.

Old Age Security (OAS)

Retroactive Premium Assistance

1-800-277-9914

PO Box 1177 Station CSC Victoria, BC V8W 2V2 A monthly benefit available to most Canadians 65 years of age who meet the Canadian legal status and residence requirements. Includes three types of benefits, which are Guaranteed Income Supplement, Allowance, and Allowance for the Survivor.

Please apply online or fill a paper application to receive benefits.

Fair Pharmacare

Senior’s Supplement (Province of BC) 1-866-866-0800

PO Box 9950 Stn Prov Govt Victoria, BC V8W 9R3 A monthly payment that ensures a conditionally guaranteed income level for BC residents aged 65 or older and are receiving federal Old Age Security and Guaranteed Income Supplement or federal Allowances. If the income level of an eligible senior falls below the level guaranteed by the province, the supplement makes up the difference. The maximum monthly supplement will be $49.30 for single seniors and $60.25 for senior couples and is paid automatically to eligible recipients.

604-683-7151

Fair Pharma Care, PO Box 9684 Stn Prov Govt Victoria, BC V8W 9P7 Provides financial assistance to BC residents for eligible prescription drugs, dispensing fees, and medical supplies based on their net income. There is no charge to register and there are no premiums to pay. Coverage begins immediately if registration is done by phone or online. To be eligible, the individual must receive Medical Services Plan coverage and give PharmaCare permission to check their income with the Canada Revenue Agency.

Property Tax Deferment Program

Shelter Aid for Elderly Renters (SAFER) 604-433-2218

101 - 4555 Kingsway Burnaby, BC V5H 4V8 Email: lmnonprofit@bchousing.org Helps make rents affordable for BC seniors with low to moderate incomes. Provides monthly cash payments to subsidize rents for eligible BC residents who are age 60 or over and who pay rent for their homes. Provides subsidies to more than 16,000 senior households renting apartments in the private market, including singles, couples and people sharing a unit.

250-387-0555 1-888-355-2700

PO Box 9475, Stn Prov Govt Victoria, BC Email: TaxDeferment@gov.bc.ca A low-interest loan program that assists homeowners in BC in paying the annual

Visit our Richmond pharmacies for all your health and well-being needs.

• Medication check-ups • Free safe disposal of sharps and unused medication • Diabetes resources • Flu, shingles, pneumococcal and other booster vaccinations • Daily in-home prescription services

Spend min. $30* on pharmacy products and receive one

• Medication reminder packaging • Online pharmacist at SaveOnFoods.com • Free prescription deliveries

*Some restrictions may apply

604-683-7151

Health Insurance BC PO BOX 9035 Stn Prov Govt Victoria, BC V8W 9E3 Email: mspenquiries@hibc.gov.bc.ca Provides back-dated financial support for payment of MSP premiums, for eligible families and individuals based on their adjusted net income for past tax years. Less deductions for age, family size, disability and any reported Universal Child Care Benefit and Registered Disability Savings Plan income. This amount is your adjusted net income. Apply online at: https://my.gov.bc.ca/msp/assistance/home.

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pharmacy

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Ironwood

11666 Steveston Hwy. 604-448-1203

Terra Nova 3673 Westminster Hwy. 604-273-3939

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A RESOURCE FOR OLDER ADULTS

Steveston Village 12088 3rd Ave. 604-272-9741

Ackroyd Plaza 8200 Ackroyd Rd. 604-278-8408

Limit 1 coupon per customer. New customers only.

No photocopies. Original coupon must be presented.

Present this coupon with your More Rewards card to your cashier at time of purchase. Cannot be combined with any other coupon offer on this product. Coupon cannot be redeemed for cash. *Excluding prescriptions, cosmetics, health & beauty aid, baby products, groceries, tobacco. Selected products may be excluded due to provincial and regulatory restrictions. See pharmacist for details. To the pharmacy attendant: Ensure $30 or more is spent on eligible pharmacy items. Scan gift card. Scan coupon. Place coupon in drawer.

directory

Service Canada Centre (Richmond)

1-800-622-6232 TTY: 1-800-926-9105

350 - 5611 Cooney Road Richmond, BC V6X 3J6 www.servicecanada.gc.ca/cgi-bin/hr-display.cgi?rc=5912&ln=eng Services offered by this branch include apprenticeship grants, disability benefits, employment insurance, labour market information and social insurance number applications. For job searches, see also www.jobbank.gc.ca. Open Monday to Friday, 8:30am to 4:00pm.

Compassionate Care Benefits

These benefits may be paid, up to a maximum of 26 weeks, to a person who must be absent from work to provide care or support to a family member who is at risk of dying within 26 weeks. Individuals must show that their weekly earnings from work have decreased by more than 40% and have accumulated more than 600 insured hours in the last 52 weeks or since the start of their claim. See online for definitions, forms, and current application processing times.

Employment Insurance (EI)

1-800-206-7218

Income Security Program

1-800-255-4786

Provides temporary income support to those who have lost their jobs through no fault of their own, cannot work for reasons of sickness, childbirth, or parenting, or who are providing care or support to a family member who is gravely ill with a significant risk of death.

Programs include Canada Pension Plan (CPP), Old Age Security (OAS) and Guaranteed Income Supplement (GIS), retirement planning, Veterans’ Benefits, Allowance for people aged 60 to 64, and Allowance for the Survivor

Ministry of Social Development & Poverty Reduction - Richmond Community Services Office

TDD: 604-775-0303 1-800-611-8773 1-866-866-0800

(formerly Ministry of Social Development – Richmond Employment and Income Assistance Centre)

220 - 7577 Elmbridge Way Richmond, BC V6X 4J2 Email: EnquiryBC@gov.bc.ca | www.gov.bc.ca/hsd Focuses on the customer by transforming the delivery of services, using effective and outcome-based practices, and working in collaboration with ministries, other levels of government and business, community and service organizations to create a province in which British Columbians in need are assisted to achieve their social and economic potential.

BC Employment and Assistance

1-866-866-0800

Assists British Columbians by moving them from income assistance to sustainable employment, and by providing income assistance to those who are unable to fully participate in the workforce. People with disabilities who can work are supported by specialized employment programs that assist them. Assistance is also available to those in need who are not expected to gain independence through employment.

Applicants are expected to look for work before they receive assistance and, where able, people receiving income assistance are expected to complete an Employment Plan, seek work, and participate in employment programs.

Disability Assistance

1-866-866-0800

Helps you if you need financial or health support. You must be designated as a Person with Disabilities (PWD) to receive this type of assistance. You may get assistance in a Community Living BC Residence, get money for health supplements, and assistance in working.

Self Serve Assessment and Application Tool

604-660-2421

Secures online access to income and disability assistance programs and services in B.C. Learn about the process of applying for income assistance and the eligibility requirements. Offers a rough estimate of how much assistance individuals might be eligible for each month. Available 24 hours a day, seven days a week.

Ministry of Finance

604-660-2421 250-387-3751 1-800-663-7867

PO Box 9417 Stn Prov Govt Victoria, BC V8W 9V1 Email: servicebc@gov.bc.ca | www.gov.bc.ca/fin Establishes, implements and reviews government’s economic, fiscal, financial management and taxation policies to support a strong provincial economy and the sustainable delivery of services to British Columbians.

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Fuel Tax Refund Program for Persons with Disabilities 1-877-388-4440

Ministry of Finance, Refunds Section, PO Box 9628 Stn Prov Govt Victoria, BC V8W 9V1 Email: CTBTaxQuestions@gov.bc.ca Persons with certain physical disabilities are eligible for a refund of motor fuel tax they pay on fuel used in their motor vehicles. The maximum allowable refund per year is $500. To be eligible, the applicant must be at least 16 years old, is a registered owner or lease of a motor vehicle, and must be a person with disabilities as defined in the Motor Fuel Tax Act. Visit www2.gov.bc.ca/gov/content/taxes/sales-taxes/motorfuel-carbon-tax/fuel-tax-refund for more details.

Home Owner Grants

604-276-4000

No. 3 Road Govt Richmond, BC V6Y 2C1 250-356-8904 Email: cityclerk@richmond.ca (Richmond Municipality) Helps reduce the amount of residential property tax British Columbians pay. Applies to taxes paid by British Columbians to their municipality or to the Surveyor of Taxes for rural areas. Available to Canadian citizens or holder of permanent residency status in Canada, who live in BC, who are registered as owner of residence, and who occupy the home as his/her principal residence. Also available to individuals with disabilities, some low-income individuals and veterans who may not have qualified for the full grant previously. Apply here: www2.gov.bc.ca/gov/content/taxes/property-taxes/ annual-property-tax/home-owner-grant

Personal Income Tax Credits

1-877-387-3332

Property Tax Deferment Program Tax Deferment Program, Ministry of Finance,

250-387-0555 1-888-355-2700

Email: ITBTaxQuestions@gov.bc.ca Tax credits are deductions you may be able to claim when you complete and submit your income tax return. Tax credits can be based on income, investments, training or education, activities you are involved in, expenses you incur or the work that you do.

Refundable and non-refundable tax credits, basic tax credits, and other tax credits for specialized qualifications are available. Visit https://www2.gov.bc.ca/gov/content/ taxes/income-taxes/personal/credits for more information.

PO Box 9475 Stn Prov Govt Victoria, BC V8W 9V1 Email: TaxDeferment@gov.bc.ca A low interest loan program that helps qualified B.C. homeowners pay their annual property taxes on their principal residence. The two tax deferment programs are the Regular Program and the Families with Children Program. Learn more about this program at: https://www2.gov.bc.ca/gov/content/taxes/property-taxes/annualproperty-tax/defer-taxes.

Richmond Cares, Richmond Gives (RCRG) Seniors Information & Referral 604-279-7020 #190 - 7000 Minoru Blvd Richmond, British Columbia V6Y 3Z5 Email: info@rcrg.org Trained volunteers provide free information & referral regarding community services for seniors aged 55 and older. Assists seniors in navigating through government systems and in filling out application forms. Topics include pensions, income tax, citizenship and permanent residency, medical plan, PharmaCare, legal resources, housing, shelter aid for renters, and more. Service is accessible in a variety of languages depending on the availability of volunteers. The Seniors Information Line is accessible to answer questions about benefits and entitlements. To make an appointment with a volunteer Seniors Information & Referral Counsellor or to contact the Seniors Information Line, call 604-279-7020, 9am to 5pm, Monday-Friday. The Richmond Seniors Directory provides community information; printed copies are available annually throughout the city or directly through RCRG.

Richmond Multicultural Community Services - Income Tax Clinics 604-279-7160 210-7000 Minoru Boulevard Richmond, BC V6Y 3Z5 Email: ashok@rmcs.bc.ca Income tax filing services are provided by trained volunteers to families, seniors, newcomers, and low-income individuals. Runs from March to April.

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GOVERNMENT LISTINGS MUNICIPAL GOVERNMENT City of Richmond

MLA for Richmond South Centre: Henry Yao 604-276-4000

6911 No. 3 Road Richmond, British Columbia V6Y 2C1 Email: infocentre@richmond.ca | www.richmond.ca Carries out Richmond’s emergency programs, archives, garbage and recycling programs, compost demonstration garden, leisure services, special needs services, and economic development programs. Visit www.richmond.ca/parksrec/about/access/roar.htm for information on affordable recreation.

Mayor’s Office

Email: mayorandcouncillors@richmond.ca Richmond’s mayor is Malcolm Brodie.

604-276-4123

City of Richmond - Committees

604-276-4007

Seniors Advisory Committee

604-276-4175

Richmond Fire - Rescue

604-278-5131

6911 No. 3 Road Richmond, BC V6Y 2C1 www.richmond.ca/cityhall/council/boards/advisory.htm The City of Richmond has several committees that serve the interests of the residents of Richmond.

Provides advice on short-term issues and long-term planning for present and future Richmond seniors.

6960 Gilbert Road Richmond, BC V7C 3V4 Email: fire@richmond.ca | www.richmond.ca/fire Provides Emergency Fire and Rescue Services; Fire and Life Safety Education; and Fire Investigation and Inspection Services. Works in partnership with other primary emergency 9-1-1 service providers. Believes in delivering services through an approach that balances prevention, education and emergency response.

PROVINCIAL GOVERNMENT BC Vital Statistics Agency

250-952-2681 1-888-876-1633

605 Robson Street, Room 250 Vancouver, BC V6B 5J3 www2.gov.bc.ca/gov/content/family-social-supports/seniors/health-safety/health-careprograms-and-services/vital-statistics Provides information to help register and order certificates for birth, death, or marriage.

Website provides information on services such as legal change of name, adoptions, genealogical services, and search of wills and registry. Certificates can be ordered online or by calling the toll-free number. Hours are 8:30am - 4:30pm, Monday to Friday, except for statutory holidays. Individuals with income under $20,000 may get a free birth certificate depends on eligibility requirements, please call for more information.

Ministry of Tourism, Arts & Culture (formerly Ministry of Community, Sport and Cultural Development)

604-660-2421 1-800-663-7867

PO Box 9896 Stn Prov Govt Victoria, BC V8W 9T9 Email: TAC.Minister@gov.bc.ca www2.gov.bc.ca/gov/content/governments/ organizational-structure/ministries-organizations/ministries/tourism-arts-culture Helps start or grow existing tourism business, allows people to review the latest tourism research, learn about funding and programs, and connect with industry partners. Also provides funding to individual artists and arts and cultural organizations throughout BC. Encourages people in BC to be involved in sport, hosts various sport events, provides resources to create a safer environment for sport, and provides Sport Funding such as KidSport and Community Gaming Program grants.

MLA for Richmond North Centre: Hon. Teresa Wat

604-775-0754

300 - 8120 Granville Avenue Richmond, BC V6Y 1P3 Email: teresa.wat.mla@leg.bc.ca www.teresawatmla.ca Teresa Wat was elected MLA for Richmond Centre in 2013, 2017, and again in 2020.

She currently serves as the Official Opposition critic for Tourism, Arts and Culture, and Anti-Racism Initiatives. Teresa previously served as the Official Opposition critic for Multiculturalism and was a Member of the Select Standing Committee on Children and Youth.

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directory 604-775-0891

Address currently unavailable Email: henry.yao.MLA@leg.bc.ca www.leg.bc.ca/learn-about-us/members/42nd-Parliament/Yao-Henry Henry Yao, the MLA for Richmond South Centre, has spent over 10 years in the field of youth work and has shaped the lives of countless young people in Richmond. Through his work with several local youth-focused organizations, he has helped youth to develop career-building and leadership skills, while fostering a deep desire to better their own community. He has worked hard to make sure young people have the opportunities and mentorship they need to thrive. Please contact Henry Yao’s office directly for address.

MLA for Richmond - Queensborough: Aman Singh

604-664-0700

MLA for Richmond - Steveston: Kelly Greene

604-241-8452

Service BC

604-660-2421

#130-12560 Bridgeport Road Richmond, BC V6N 2N5 Email: aman.singh.MLA@leg.bc.ca www.leg.bc.ca/learn-about-us/members/42nd-Parliament/Singh-Aman Aman Singh, the MLA for Richmond-Queensborough is a prominent civil and human rights lawyer. He has appeared at the BC Provincial and Supreme Courts and the BC Court of Appeal. One of Aman’s missions is to bring more attention to the disease of addiction and the possibility of recovery.

Please visit kellygreene.ca for address Email: kelly.greene.MLA@leg.bc.ca www.leg.bc.ca/learn-about-us/members/42nd-Parliament/Greene-Kelly Kelly Greene, the MLA for Richmond-Steveston, serves as the Parliamentary Secretary for Environment. Previously, Kelly was elected to Richmond City Council in 2018. On council she worked to preserve Richmond’s farmland and protect the local environment. Before being elected, Kelly co-founded an advocacy group to keep Richmond’s public schools open, funded, and safe, and was successful in achieving those goals.

Various Locations TDD:604-775-0303 www.servicebc.gov.bc.ca 1-800-663-7867 Provides front-line support for many of the hundreds of programs and services that the provincial government offers to residents, businesses and visitors. The Service BC Contact Centre (Enquiry BC) can help you find what you need, and representatives are available Monday through Friday, 7:30 am to 5:00 pm (Pacific Time). Contact Service BC for assistance via telephone, email or in-person. In-person: Find the nearest Service BC location that offers the service you need by visiting their website.

FEDERAL GOVERNMENT Government of Canada - Information

1-800-622-6232 TTY: 1-800-926-9105

Various Locations Provides the primary telephone access point for information on the Government of Canada, its programs, services, new initiatives, products, and information on Canada.

Bilingual information officers answer questions and direct callers to experts in government departments. Telephone service hours are from Monday to Friday, 8:00am to 5:00pm, local time.

MP for Richmond Centre: Wilson Miao

Please contact office of MP Wilson Miao for address and phone number Email: wilson.miao@parl.gc.ca Contact Wilson Miao at his local constituency office or write to him, postage free, at: House of Commons, Ottawa, Ontario, K1A 0A6. For more information on the House of Commons, see www.parl.ca

MP for Steveston - Richmond East: Parm Bains

Please contact office of MP Parm Bains for address and phone number Email: parm.bains@parl.gc.ca Contact Parm Bains at his local constituency office or write to him, postage free, at: House of Commons, Ottawa, Ontario, K1A 0A6. For more information on the House of Commons, see www.parl.ca

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Richmond Passport Office

1-800-567-6868

310 - 5611 Cooney Road Richmond, BC V6X 3J6 www.servicecanada.gc.ca/tbsc-fsco/sc-dsp.jsp?rc=5003&lang=eng English services only. Passport pickup service is not available at this location. Passports may be mailed to the applicant. Office hours are from 8:30am to 4:00pm, Monday to Friday, closed on holidays. The website provides instructions on how to fill out the passport application forms for both Canadians and Non-Canadians. Questions regarding certificates of identity and travel documents should be directed to the service location in Gatineau, Quebec.

Veterans Affairs Canada

1-866-522-2122

900 - 605 Robson Street Vancouver, BC V6B 5J3 Email: information@vac-acc.gc.ca | www.veterans.gc.ca Provides disability benefits, economic support, allowances, and health care benefits to qualified War Service veterans, Canadian Armed Forces members and Veterans, Royal Canadian Mounted Police veterans and certain civilians, as well as to their dependants or survivors. Call for information at 1-866-522-2122 (toll-free) or visit the website at www.veterans.gc.ca about the benefits available and eligibility requirements, including: Disability Pension Benefits, Disability Award Benefits Case Management, CAF and RCMP Transition Interviews, Health Care Benefits, Earnings Loss Benefits, Rehabilitation, The War Veterans Allowance, The Veterans Independence Program, and other programs and services. Vancouver and Surrey offices are open - Monday to Friday, 8:30am to 4:30pm.

TRANSPORTATION SERVICES BC Bus Pass Program

1-866-866-0800

Various Locations An annual pass for provincial transit systems available to eligible persons. Senior applicants must apply every year and the cost is $45 annually. Individuals may qualify for the pass if they are: (1) Receiving Federal Guaranteed Income Supplement, or the Federal Allowance, or the Allowance for the Survivor, (2) Ineligible for the benefits listed above because they have not lived in Canada for 10 years, but would otherwise be eligible for GIS, (3) Age 60+ and receiving Income Assistance, or (4) Age 60+ , living on a First Nations reserve and receiving assistance from the band office.

Applicants with Persons with Disability status may qualify for the Transportation Supplement in the form of a bus pass if they are: (1) Age 18+ and receiving Disability Assistance from the Ministry of Social Development and Poverty Reduction, or (2) Age 18+ , living on a First Nations reserve and receiving disability assistance from the band office.

This is a program of the BC Ministry of Social Development and Poverty Reduction. Call or email for more information.

Insurance Corporation of British Columbia 604-661-2800 (ICBC) - Richmond 1-800-663-3051 Various Locations Responsible for auto insurance, driver licensing, and vehicle registration and licensing services. Committed to protection and peace of mind for drivers in B.C., quality products and services, and offering customers the best coverage at the lowest possible price.

Disability Discount

604-661-2800

Individuals with disabilities may qualify for a 25% discount on their Basic Autoplan, even if they do not drive the vehicle they are insuring. To apply for a disability discount on your insurance, you must first qualify for the BC government Fuel Tax Refund Program for Persons with Disabilities.

Seniors’ Savings

604-661-2800

For individuals who are 65 or older, own or lease and drive your vehicle for pleasure use only. Seniors may use their vehicle for up to six days in a calendar month for commuting, business or delivery a change from the previous seniors discount, which had restrictions on vehicle use. However, if the senior has an at-fault crash, the savings will be reduced, and then eliminated if there is a second at-fault crash in the same scan period.

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Richmond Better at Home - Transportation 604-279-7021 190 - 7000 Minoru Blvd Richmond, British Columbia V6Y 3Z5 Email: betterathome@rcrg.org Screened volunteer drivers transport clients to and from medical appointments, recreational activities community events, and more. While the service primarily operates within Richmond, drivers can also take clients to medical appointments outside of Richmond. There is a fee for each ride, with subsidies available for low-income clients.

Social Planning and Research Council of 604-718-7733 British Columbia Society (SPARC BC) 1-888-718-7794 4445 Norfolk Street Burnaby, BC V5G 0A7 Email: info@sparc.bc.ca | www.sparc.bc.ca Works with communities to build a just and healthy society for all. Experienced in research, advocacy, and social policy in areas of accessibility and inclusion, income security and poverty reduction and community development education and outreach.

Provides community development education and outreach to communities on a range of social policy issues and leads the provincial community social data program. Offers communities support in research, knowledge development and community capacity building.

Parking Permit Program for People with Disabilities

604-718-7744

Email: ttejassvi@sparc.bc.ca Issues parking permits for people with disabilities in all areas of BC. Download an application form from the website.

The Seniors Centre at Minoru Centre for Active Living – Community Leisure Transportation 604-238-8450 7191 Granville Ave Richmond, BC V6Y 1N9 Email: seniors@richmond.ca | minorucentre.ca Operates multi-passenger vehicles for use by Richmond non-profit community groups.

Makes programs and services accessible to Richmond seniors, youth, persons with disabilities and all other Richmond residents. For more information or to make a booking contact Minoru Centre for Active Living.

TransLink

604-953-3333

400 - 287 Nelson’s Court New Westminster, BC V3L 0E7 www.translink.ca Acts as Metro Vancouver’s regional transportation authority. Delivers services and programs to provide for the transportation needs of Metro Vancouver residents and businesses. Offers an extensive bus system throughout the region, SkyTrain rapid transit, SeaBus passenger ferries, West Coast Express commuter rail, and HandyDART for passengers who are unable to use conventional transit. Funds and delivers the Major Road Network and a network of bicycle lanes. Dedicated to creating and sustaining a transportation system.

HandyCard 604-953-3680 Allows people with a permanent physical, sensory or cognitive disability to travel at concession rates on most public transit. Attendants who help HandyCard holders can travel free. Application forms are available on the TransLink website. With a HandyCard, TaxiSaver coupons can be purchased, which enables reduced rates for taxi rides. HandyCards cannot be used on HandyDART transit trips.

HandyDART 604-953-3680

A door-to-door shared-ride service that uses specially-equipped vehicles designed to carry passengers with physical or cognitive disabilities who need assistance to use public transit. Registration is required. To register, phone the office or visit the website to download an application form. They offer two types of trips: subscription and casual. To book or cancel a trip call 604-575-6600.

Lost & Found

604-953-3334

590 Beatty Street Vancouver, BC V6B 2L3 Email: lost.property@translink.ca Open Monday to Friday, from 8:30am to 5:00pm. If you find a Compass card, you may deposit the card into your nearest Compass Card Donation Kiosk location. Call or visit www.translink.ca/en/Customer-Service/Lost-and-Found.aspx for more information.

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Taxi Saver

604-953-3680

Transit Information

604-953-3333

TravelSmart for Seniors

604-953-3333

A supplementary service to HandyDART available for people with permanent disabilities who have a HandyCard. To find out more about the program, contact the Access Transit Customer Care Office.

Call for bus, SeaBus and SkyTrain fares, routes, and schedules. Call seven days a week: 5:30am to 12:30am on weekdays and 6:30am to 11:30pm on weekends.

Website also includes a trip planner and transit maps.

Email: travelsmart@translink.ca Aims to reduce your costs, your impact on the environment, and improve your health by the transportation choices you make every day. Provides sustainable transportation overview, travel training seminars, online tools workshop, safety, security, and etiquette tips, take away resources, materials, and incentives, and Train the Trainers sessions for staff and volunteers.

HOUSING AND ACCOMMODATION Vancouver Coastal Health - Richmond - Home Health – Long Term Care Facilities 604-675-3644 Community Health Access Centre, 3rd Floor 7671 Alderbridge Way Richmond, BC V6X 1Z9 www.vch.ca For clients who have chronic health care problems that hinder their ability to be independent. A home visit can be arranged to discuss health care needs.

Courtyard Gardens Senior Residence

604-273-1225

7051 Moffatt Road Richmond, British Columbia V6Y 3W2 Email: mkg.mgr.cyg@verveseniorliving.com www.verveseniorliving.com/courtyard-gardens Offers 107 Independent/Assisted Living Apartment suites, 50 of which are Private Pay and 57 are subsidized. Some of the included services are: three full service meals, weekly housekeeping, complimentary laundry amenities, recreation & social activities including bus trips, 24/7 emergency assistance, customized assistance for changing health care needs & a pet-friendly environment. The Assisted Living Residence also offers a furnished Respite/Vacation Guest Suite for private pay. Gardenside Extended Care Residence offers 31 private pay studios with personalized 24-hour nursing care.

Please contact the Residence for more information or to arrange a tour for either Level of care. For more information about the Assisted Living subsidized apartments and waitlist eligibility, please contact Richmond Health Services/ Vancouver Coastal Health Authority at 604-278-3361 or visit www.vch.ca.

Fraserview Retirement Community Ltd. 604-274-3510 9580 Williams Road Richmond, BC V7A 1H2 Email: sylvia.warnke@kaigo.ca | www.kaigo.ca Health care professionals provide 24-hour daily care and supervision for adults who are unable to care for themselves. We provide daily programs that meet physical, intellectual, spiritual, cultural, social and emotional needs of residents. Our programs include but are not limited to: music and art therapies, special events with entertainment, arts and crafts, cultural programs, outings, and an active Resident and Family Council. For more information on our range of activities, please contact the Recreation department at 604-274-3510 ext. 223 or 226 or email recreation@ kaigo.ca. To live in this care home, you have to be referred by your physician or by Richmond Health Services Home Health (604-278-3361).

Minoru Residence

604-244-5300

7333 Gollner Avenue Richmond, BC V6Y 1Y4 Email: feedback@vch.ca www.vch.ca/locations-services/result?res_id=8 Houses 250 beds and provides 24-hour professional nursing care, together with regular and ongoing medical supervision for individuals who have a high level of need for care.

Pinegrove Place

604-278-1296

11331 Mellis Drive Richmond, BC V6X 1L8 www.pinegroveplace.com Provides residential care with 76 beds, which includes a Special Care Unit. Programs 42

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are designed to be recreational and therapeutic to enhance the lives of the residents who live at Pinegrove Place. All residents in Pinegrove Place are admitted through Vancouver Coastal Health Authority, which provides operational funding.

Richmond Lions Manor

604-675-2590

9020 Bridgeport Road Richmond, BC V6X 1S1 An accredited 86-bed residential care with a 25-bed special care unit with caring and knowledgeable staff, including a dietician, social worker, occupational therapist, physiotherapist, volunteer coordinator, music therapist, and chaplain. 24-hour nursing care is provided, as well as diversified leisure programs.

Rosewood Manor

604-271-3590 Ext. 122

6260 Blundell Rd. Richmond, British Columbia V7C 5C4 Email: jwong@rosewoodmanor.org | www.rosewoodmanor.org Provide complex care for 156 residents, including a 36-bed specialized dementia care unit and 5 private pay beds. By providing 24-hour nursing care and supervision, Rosewood Manor ensures the highest quality of life while promoting individual dignity and freedom. To live in the care home, a referral is needed by Richmond Home Health Services (604-875-4510).

Assisted Living Registrar

1-866-714-3378

PO Box 9601 STN PROV GOV Victoria, BC V8W 9P1 hlth.assistedlivingregistry@gov.bc.ca | www.gov.bc.ca/assistedlivingbc Appointed by the Minister of Health to protect the health and safety of those who live in assisted living residences. All assisted living residences must be registered with the Assisted Living Registrar and must meet and maintain provincial health and safety standards.

BC Housing

604-433-1711

1701 - 4555 Kingsway Burnaby, BC V5H 4V8 1-866-465-6873 www.bchousing.org A government agency that develops, manages, and administers a wide range of subsidized housing options across BC. Office hours are 8:30am to 4:30pm. For inquiries, please refer to: www.bchousing.org/contact

BC Rebate for Accessible Home Adaptations (BC RAHA)

604-433-2218 1-800-257-7756

Rental Assistance Program (RAP)

604-433-2218 1-800-257-7756

Shelter Aid for Elderly Renters (SAFER)

604-433-2218 1-800-257-7756

Subsidized Housing

604-433-2218 1-800-257-7756

Tenant Programs & Services Email: tenantinquiries@bchousing.org

604-433-1711 1-866-465-6873

Provides financial assistance in the form of rebates to eligible low-income households to complete home adaptations for independent living.

The Rental Assistance Program (RAP) provides eligible low-income working families with cash assistance to help with their monthly rent payments.

Helps make rent affordable for BC seniors with low to moderate incomes. Provides monthly cash payments to subsidize rents for eligible BC residents who are age 60 or over and pay rent for their homes.

If you live in B.C., have a low income and meet eligibility criteria, you may qualify for subsidized housing. Rental fees are calculated on a rent geared to income basis.

Programs and resources for tenants include a gardening program, education grants, student employment program, activity grants (for special events in the community), and health services. There is also a tenant handbook with information on the rights and responsibilities of a BC Housing tenant.

Co-operative Housing Federation of BC

604-879-5111 1-866-879-5111

220 - 1651 Commercial Drive Vancouver, BC V5L 3Y3 Email: info@chf.bc.ca | www.chf.bc.ca A co-operative association whose members are housing co-ops and related organizations in BC. Visit the website for a list of housing co-ops and browse to see which are currently accepting applications for their waitlists. To apply to live in co-op housing, apply directly to the individual housing co-op.

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Residential Tenancy Branch - Lower Mainland

604-660-1020 1-800-665-8779

Various Locations Helping landlords and tenants to have successful tenancies. Provides information on both parties’ rights and responsibilities as established by the Residential Tenancy Act and Manufactured Home Park Tenancy Act. Also offers dispute resolution services. For information call 604-660-1020, 1-800-665-8779 or email HSRTO@gov.bc.ca. Visit website www2.gov.bc.ca/gov/content/housing-tenancy/residential-tenancies for more information. Monday - Friday: 9:00 am to 4:00 pm.

Richmond Grace Seniors Home

604-273-7171

8733 Westminster Highway Richmond, BC V6X 4H1 Email: graceseniors333@hotmail.com www.gracefoundationinternational.com/en/grace-senior-homes Provides room and board services to the elderly in Chinese. English services are also available.

Seniors Services Society of BC

604-520-6621

750 Carnarvon Street New Westminster, BC V3M 1E7 Email: info@seniorsservicessociety.ca | www.seniorsservicessociety.ca Provides information on various types of seniors housing in the Lower Mainland, housing information and referral, outreach program and a temporary housing program (cost geared towards income) for seniors who are homeless or at risk of becoming homeless.

Please note, Seniors Services is not a housing provider. Services are available to seniors aged 60 and older living in most parts of the Lower Mainland. For more information about the programs and services, please contact the society. Support Services serve New Westminster clients only and include Meals on Wheels, Support Calls, Lunch Club, Dining Club, Medical Transportation, Out and About for Social Programs, and Form and Tax Completion. See the website for more information.

Housing Services

Email: housing@seniorsservicessociety.ca Provides information and referral on various types of seniors housing options in the lower mainland of BC for 60+ seniors. Outreach program is offered on a case by case priority basis and is not available to seniors located in the Downtown Eastside.

The Temporary Housing Program is short term stay for up to three months in a fully contained suite with a program fee applied. Homeless Prevention Program provides rent subsidies to seniors who are: fleeing abuse, discharged from the hospital, or identify as Indigenous. HPP is not for SAFER recipients. The Rent Bank provides loans to seniors who are at temporary shortage of funds, or financial crisis. Eligibility for all housing services programs is determined upon the intake. Priority is given on a case by case basis due to high needs and waitlist for all our programs.

Steveston 284 Seniors’ Housing Society

604-277-4519

4071 Chatham Street Richmond, BC V7E 2Z7 Email: info@themapleresidences.com | www.themapleresidences.com Owning and managing affordable housing projects for seniors.

S.U.C.C.E.S.S. Austin Harris Residence

directory 604-242-0704

5411 Moncton Street Richmond, BC V7E 0A8 A 50-unit affordable seniors assisted living developed under the Independent Living BC (ILBC) Program. Tenants of the residence will receive hospitality and personal care services, such as two meals a day, weekly housekeeping, weekly laundering of linens, social and recreational opportunities, assistance with medications, mobility and personal hygiene, and a 24-hour emergency response system. For more details, visit: www. successbc.ca/assisted-living/services/austin-harris-residence/.

S.U.C.C.E.S.S. Remy Affordable Housing at 9388 Cambie Road 604-370-7011

9388 Cambie Road, Richmond, BC V6X 0H7 BC Housing owned and managed by S.U.C.C.E.S.S 33 Seniors Rental Housing (SRH) apartments for low-income seniors and people with disabilities. S.U.C.C.E.S.S. owns and operates 48 low end of market affordable rental apartments for low to moderate income families and singles. Applicants in this category are eligible for the S.A.F.E.R. program (Shelter Aid for Elderly Renters) under BC Housing. For more details, visit: www.successbc. ca/affordable-housing/services/remy/.

S.U.C.C.E.S.S Simon K.Y. Lee Seniors Care Home

604-608-8800

555 Carrall Street, Vancouver, BC V6B 2J8 A three-storey concrete building with five resident units – Pine Garden, Bamboo Garden, Cherry Garden, Birch Garden and Cedar Garden, and totalling 114 beds in private ensuites (104 single and 5 double rooms). Bilingual (English and Chinese) staff provide professional directed care 24 hours a day, 7 days a week. Offers a Special Care Unit for cognitively impaired residents requiring special environmental adaptations. Others are for complex care residents. For more details, visit: www.successbc.ca/long-term-care/.

S.U.C.C.E.S.S Richmond Service Centre – Storeys Affordable Housing at 8080 Anderson Road

778-732-1530

8080 Anderson Road, Richmond, BC V6Y 1S4 Owns and operates 38 studio and 15 one-bedroom self-contained affordable rental units for low-income seniors at Storeys, located at 8080 Anderson Road in Richmond’s city centre. Tenants in our units must be an eligible applicant as defined in the Housing Agreement with the City of Richmond. All rental units are eligible for the S.A.F.E.R. (Shelter Aid for Elderly Renter) program under BC Housing. For more details, visit: www.successbc. ca/affordable-housing/services/storeys/.

Tenant Resource and Advisory Centre (TRAC)

604-255-0546 1-800-665-1185

Various Locations Promotes the legal protection of residential tenants across British Columbia by providing information, education, support and research on residential tenancy matters. TRAC’s main programs and services include a plain language publications, websie, Tenant Infoline, online course, social media, multilingual resources and legal workshops.

When appropriate, TRAC will provide direct representation to disadvantaged tenants by negotiating resolutions with landlords or providing representation at Residential Tenancy Branch dispute resolution hearings.

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1-888-764-3188 604-273-9338 1 888 746 3188 • 604-273-9338

www.RHNCPA.com info@RHNCPA.com https://www.rhncpa.com/ • info@RHNCPA.com 44

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Turning Point Recovery Society Storeys Housing

604-303-6844

www.turningpointrecovery.com Storeys Housing provides supportive and affordable housing for individuals advanced in recovery from addiction requiring safe, stable and affordable housing. Must be a participant in Turning Point’s Compressive After Care program.

COUNSELLING AND SUPPORT CRISIS CHIMO Community Services

604-279-7077

120 - 7000 Minoru Blvd. Richmond, British Columbia V6Y 3Z5 Email: chimo@chimoservices.com | www.chimoservices.com A non-profit organization specializing in community development and social services.

Chimo provides assistance to individuals and families of all cultural backgrounds in areas such as crisis intervention, counselling, settlement, housing, legal advocacy and taxes.

Also provides community education to elementary and high school students through a variety of workshops and youth programs. All services are free and confidential.

Counselling Service

604-279-7077

Provides emotional support for people who are experiencing a crisis, are at risk of suicide, or have made a suicide attempt. This service is conducted by professional counsellors and available to all ages. Topics covered include but are not limited to: abuse, sexual assault, suicide, violence, depression and grief.

Crisis Line

604-279-7070

Provides over-the-phone counselling and emotional support to individuals in crisis or experiencing distress. The service is offered seven days a week, from 8:00am to midnight. In aiding the callers, the Crisis Line helpers offer support and nonjudgmental understanding, identify the problem areas and work together with the caller towards resolving them.

Nova House

604-270-4900

Outreach and Advocacy Service

604-279-7077

Provides safe shelter, information, emotional support, practical assistance, education, and advocacy for women and their children who are fleeing violence at home.

Professionally trained volunteer advocates assist with a wide range of administrative and poverty-law related issues. Clients with language or other barriers may also access this service to receive help with applications for benefits, housing, and other support services.

S.U.C.C.E.S.S. Richmond Service Centre

604-279-7180

220 - 7000 Minoru Boulevard Richmond, BC V6Y 3Z5 Email: info@success.bc.ca | www.successbc.ca Provides assistance at all stages of the Canadian experience. Delivers a multitude of services in the areas of settlement, employment, health, and housing as well as business, economic, community and social development. Recognized as one of BCs largest social service providers. Proudly serves communities in Metro Vancouver, Fort St. John, Toronto and overseas in Seoul, Korea, Beijing, and Guangzhou China.

Help Lines – Mandarin & 604-270-8222 Cantonese 604-270-8233 Volunteers provide free and confidential emotional support and referral information to those who feel lonely or in despair because of unemployment, family conflict, problems with adapting to local culture, or other problems. Operates seven days a week, from 10:00am to 10:00pm. Please call 604-270-8222 for the Mandarin speaking line and 604-270-8233 for the Cantonese speaking line.

Support Groups for Seniors, Women & Mandarin Speakers 236-838-6028 Helps immigrants overcome cultural and language barriers and to develop a spirit of mutual help through regular educational workshops, social activities, field trips and community visits.

Salvation Army - Richmond Corps

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604-277-2424

8280 Gilbert Road Richmond, BC V7C 3W7 Email: salvationarmyrich@shaw.ca | www.salvationarmyrichmond.org An international Christian charitable organization devoted to helping people in need, including families in crisis, single parents, children, seniors, and those experiencing hunger, homelessness, addiction, and abuse.

VictimLINK BC

1-800-563-0808

CAREGIVERS Family Caregivers of British Columbia

250-384-0408 1-877-520-3267

Email: victimlinkbc@bc211.ca Provides free, confidential, multilingual phone information and referral about community resources for victims of crime, as well as immediate crisis support to victims of family and sexual violence, including victims of human trafficking exploited for labour or sexual services. Help line staff provide emotional and crisis support; referral to victim services, transition houses, counselling resources, and community services; and information about the justice system, federal and provincial legislation and services, crime prevention, safety planning, and the protection orders registry. Serves BC and Yukon, 24 hours a day, seven days a week. Funded by Ministry of Attorney General.

Office in Victoria with free, virtual services available for BC residents Email: info@familycaregiversbc.ca | www.familycaregiversbc.ca Proudly and compassionately supports over 1 million people in British Columbia that provide physical and/or emotional care to a family member, friend, or neighbour. Supports caregivers by providing access to information, education and supports that enable caregivers to feel more confident and successful in their important role. Please see our calendar at: www.familycaregiversbc.ca/calendar/ for upcoming webinars, trainings, and caregiver support groups! We are here to support you!

Caregiver Support Line

1-877-520-3267

Email: cgsupport@familycaregiversbc.ca Receive 1-1 telephone support toll-free at 1-877-520-3267. Hours are: 8:30 am 4:00 pm Monday, Wednesday, Friday and 8:30 am - 7:00 pm Tuesday and Thursday.

Richmond Cares, Richmond Gives (RCRG) – Richmond Family & Friend Caregiver Hub #190 - 7000 Minoru Blvd 604-279-7020 #190 - 7000 Minoru Blvd Richmond, BC V6Y 3Z5 Email: caregivernavigator@rcrg.org Funded by the Government of BC, managed by the United Way, and supported by Family Caregivers of BC, RCRG’s Family & Friend Caregiver Hub promotes the health and wellbeing of those who provide voluntary, unpaid care to a senior living in Richmond. Through the Hub, caregivers can access peer support, recreational and educational workshops, online resources, and more. All Hub services are free of charge, and available in both English and Chinese. For more information, visit rcrg.org/caregivers.

HOSPICE AND BEREAVEMENT BC Bereavement Helpline

604-738-9950

PO Box 20095 Fairview PO Vancouver, BC V5Z 0C1 1-877-779-2223 Email: contact@bcbh.ca | www.bcbh.ca A Toll-free, province-wide helpline that offers compassionate listening and referrals for individuals suffering from grief and bereavement. Services are confidential and free. Offers specialized grief and loss support for individuals who have lost loved ones to homicide or suicide. Annual 8-week grief support groups are offered in the fall for suicide loss and the spring for homicide loss. Trainings for professionals on various topics including sudden and traumatic loss offered periodically. There are fees for the trainings. Please contact for more information.

Lower Mainland Grief Recovery Society 604-696-1060

Various Locations For those who have suffered the death of a significant person by helping them understand, cope and live with their loss. We help the grieving person move from pain to healing in a non-judgemental, compassionate, and confidential environment. Grief Support Groups offered three times a year in Downtown and Vancouver West.

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Salvation Army – Richmond Corps Rotary Hospice House

604-207-1212

6460 No 4 Rd Richmond, BC V6Y 2S9 Email: jane_slemon@can.salvationarmy.org A ten-bed palliative care facility which provides support services to people in the final stages of their terminal illnesses. Committed to providing excellence in healthcare, the Salvation Army Rotary Hospice House has combined the services previously offered by the Richmond Hospice Association to offer a compassionate, interdisciplinary, holistic approach in providing for the physical, emotional, spiritual, and social needs of their residents and their families, and the Richmond community.

ALCOHOL AND DRUGS Al-Anon Alateen Family Group, Area #81 (BC & Yukon)

604-688-1716

#222 - 3701 East Hastings Street Burnaby, BC V5C 2H6 Email: afgcentraloffice@gmail.com | www.bcyukon-al-anon.org A fellowship of relatives and friends of alcoholics who share their experience, strength, and hope in order to solve their common problems. Alateen is a fellowship of young AlAnon members, usually teenagers, whose lives have been affected by someone else’s drinking. There are no dues for membership. Office hours are Monday to Friday 10:00 am - 3:30 pm. Call for more information. Mailing address: PO Box 28574 Willingdon Heights PO, Burnaby, BC V5C 6J4

Alcoholics Anonymous (Greater Vancouver Area)

604-434-3933 (24 Hours)

3457 Kingsway Vancouver, BC V5R 5L5 Email: staff@vancouveraa.ca | www.vancouveraa.ca A fellowship of men and women who share their experience, strength, and hope with each other so that they may solve their problem and help others to recover from alcoholism. The only requirement for membership is a desire to stop drinking. Download the Meeting Guide app and/or check the website at: www.vancouveraa/meetings.ca for the most up-to-date meeting times.

Bc211 – Alcohol and Drug Information & Referral Service

604-660-9382 1-800-663-1441

Email: help@bc211.ca Provides free, confidential, multilingual, information and referral regarding community resources for people in BC dealing with substance use and addiction issues. Provides information about detox, counselling, treatment programs, recovery homes, and support groups. Also covers education and prevention resources, and other concerns such as harm reduction and fetal alcohol and drug effects. Telephone assistance is available 24 hours a day, seven days a week. Funded by Ministry of Health (MOH).

help each other stay clean. This is a program of complete abstinence from all drugs. Call the helpline or visit the website for meeting times and locations.

OTHER GROUPS AND SERVICES Gambling Support Services (Formerly Problem Gambling Prevention and Counselling Services)

250-387-5311 1-888-795-6111

PO Box 9311 Stn Prov Govt Victoria, BC V8W 9N1 Email: info@bcresponsiblegambling.ca | www.bcresponsiblegambling.ca Aims to promote awareness on problem gambling for the public and for local social service organizations. Provides free outreach support and individual & family counselling for BC residents experiencing gambling harms. Referrals from self, government offices, employers and other social service agencies are accepted, and can be made by calling the toll free 24/7 gambling support line 1-888-795-6111. Program is funded by the Province and is coordinated by the Gaming Policy and Enforcement Branch within the Ministry of Attorney General. All services are free of charge.

Co-dependents Anonymous 604-239-1042 (CoDA) 1-888-675-8325 Various Locations A twelve-step fellowship for men and women whose common purpose is to build healthy relationships. Please visit our website for the schedule of meetings and the free materials to help both individuals and meetings. Contact Tina at codabrampton@gmail. com for more information.

Disability Alliance BC

604-875-0188

1450 - 605 Robson St Vancouver, BC V6B 5J3 Email: feedback@disabilityalliancebc.org | www.disabilityalliancebc.org A non-profit organization that represents people of all disabilities and champions disability issues through direct services, community partnerships, advocacy, research, and publications. Supports people with all disabilities to live with dignity, independence, and as equal and full participants in society.

Advocacy Access Program

604-872-1278

Email: advocacy@disabilityalliancebc.org 1-800-663-1278 Assists people with disabilities to apply for and appeal the denial of provincial and federal (CPPD) disability benefits, including income support and medical goods and services. Provides summary advice and information and referral assistance over the phone about disability related programs. Provides workshops for community advocates and clients.

Emotions Anonymous (EA)

Various Locations A fellowship of men and women who share their experience, strength, and hope with each other so that they may solve their common problem and help others to recover from their addiction. The only requirement for membership is a desire to stop using cocaine and all other mind-altering substances. Uses the 12-Step Recovery Program.

Meetings are held throughout the Lower Mainland. For the most up-to-date meeting times and locations, check website at: ca-bc.org/Meetings/.

Various Locations A support group based on the Twelve-Step philosophy of Alcoholics Anonymous for people wanting to strengthen and maintain emotional health, including depression and/ or anxiety. Publishes a Big Book that is available online at: emotionsanonymous.org/ and may be available through Vancouver, Surrey, Langley, Fraser Valley and Burnaby Public Libraries. Meetings are held online using free software called PalTalk. When you download PalTalk you will be prompted to set up a user ID, our meeting room is called: EA Vancouver, simply search for our name to follow the group. Meetings are held online Thursday @7:30 p.m. and Saturday @11 a.m., the meeting room via PalTalk will open 5 - 10 minutes before the meeting starts. This is a voice and chat meeting, and no video cameras are used. All chat conversations are removed when the meeting is closed. Preregistering is not required.

Nar-Anon Family Groups

Gambling Support Line BC

Cocaine Anonymous - BC Area

604-662-8500 1-866-662-8300

604-878-8844

Various Locations A worldwide fellowship for those affected by someone else’s addiction. We offer our help by sharing our experience, strength, and hope at weekly meetings. Nar-Anon is a Twelve Step program. The only requirement for membership is that there must be a problem of addiction in a relative or friend. Call the Volunteer 24hr Help Line at 604-878-8844 or visit the website for meeting times and locations.

Narcotics Anonymous

604-873-1018

PO BOX 1695 Stn A Vancouver, BC V6C 2P7 1-866-683-6819 Email: information@vascna.ca | www.vascna.ca Provides a recovery process and peer support network. A fellowship of men and women for whom drugs have become a major problem. Recovering addicts meet regularly to 46

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(Formerly BC Problem Gambling 24-Hour Help Line)

1-888-795-6111

Email: help@bc211.ca | www.bcresponsiblegambling.ca Provides free, confidential, multilingual information about free gambling support and treatment services for individuals in BC struggling with their own or another’s gambling.

Provides referrals to free counselling services, prevention and education services, selfexclusion, debt management services, and self-help resources. Telephone assistance and text messaging are available 24 hours a day, seven days a week. A service of the BC Responsible Gambling Strategy that exists to help reduce or prevent the harmful impacts of excessive or uncontrolled gambling; funded by the Province of BC.

directory

Japanese Community Volunteers Association (Tonari Gumi) 604-687-2172 101 - 42 West 8th Avenue Vancouver, BC V5Y 1M7 Email: info@tonarigumi.ca | www.tonarigumi.ca Provides culturally sensitive services and programs in Japanese and English to assist seniors and other generations in need in the Japanese Canadian community. Provides senior assistance, information and referral service, applications and forms assistance, medical interpretation and accompaniment, problem solving assistance, and senior housing information. Offers fitness, recreational, and educational activities, primarily for seniors. Outreach programs for seniors include congregate meals, telephone buddies, and friendly visitation. Also offers workshops as well as a support group for families with members who have dementia.

Telephone Buddy & Friendly Visitation

Tonari Gumi volunteers regularly call or visit seniors who have become isolated due to physical or mental disabilities as well as language barriers.

Jewish Family Services

604-257-5151 (Office)

201 - 475 East Broadway Vancouver, BC V5T 1W9 Email: info@jfsvancouver.ca | www.jfsvancouver.ca Guided by Jewish values exemplified by Tikkun Olam (repairing the world) our mission is to provide essential supports fostering the social, physical, and emotional wellness of individuals and families most in need.

Counselling & Wellness

604-558-5719 (Crisis Line)

Provides therapy services to youth, adults, seniors, couples, and families. Therapists are specialized in disciplines including: family systems therapy, couples counselling, individual psycho-therapy, brief or solution-focused therapy, youth counselling and group therapy. We offer individual, couples, family and group therapy. Services include: Seniors Outreach Counselling, Mental Health Outreach, counselling and educational support to youth and families at risk, and a Community Counselling Program. Check website at: www.jfsvancouver.ca/services/counselling/ for more details.

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Seniors Services

604-558-5719

JFS Seniors Services works with seniors and their families to help navigate the aging journey. Our goal is to work with seniors in a variety of ways to help them remain safe and secure in their own homes for as long as possible. Services include: Care Management, Home Support, Better at Home, Holocaust Survivors and Thriving Seniors. Check website at: www.jfsvancouver.ca/services/seniors/ for more details.

Kehila Society of Richmond

604-241-9270

130-10691 Shellbridge Way Richmond, BC V6X 2W8 Email: Kehila@uniserve.com | www.kehilasociety.org Fosters and creates satellite and outreach programs and services within the Richmond Jewish community. Offers a wide range of support and opportunities to Jewish children, youth, adults, seniors and families within the City of Richmond. Manages and facilitates social service-based programs and amenities that meet the changing needs of the Richmond Jewish Community and its existing agencies and population. Kehila has a multitude of long-established working partnerships with the larger Jewish social service agencies as well as the general community agencies located in Richmond and Metro Vancouver. For more programming or community information please call 604-241-9270 or check out our website at www.kehilasociety.org

Military Family Services - Family Information Line

1-800-866-4546

Various Locations A toll-free, confidential, personal, and bilingual telephone service offering information, support, referrals, resources, reassurance and crisis managements to the military community. FIL serves Canadian Armed Forces members, Veterans and their families immediate and extended. Also helps to assess and plan for emergencies, and delivers programs such as short-term counseling, support groups, coaching and virtual workshops.

Counsellors are experienced, caring professionals, familiar with Canadian Forces policies and operating procedures. Available to take calls 24/7.

You can help ensure quality health care is always available for your family, friends and neighbours. Whether you make a donation today or leave a gift for the future, join Richmond Hospital Foundation in transforming health care in Richmond for generations to come.

Let’s inspire a heathier future together.

Make a difference today: richmondhospitalfoundation.com/ ways-to-give-donate OR scan QR code to donate today

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National Association of Federal Retirees Vancouver Branch

604-681-4742

Richmond Centre for Disability

604-232-2404

4445 Norfolk Street Burnaby, BC V5G 0A7 Email: fsnavan@shaw.ca | www.federalretirees.ca An organization of retired members of the Federal Public Service, the RCMP, the Canadian Armed Forces and Federal Judges and their spouses formed for the purpose of providing a voice to the Federal Government on issues of concern. Office hours are normally 10:00am to 2:00pm, Monday to Friday, excluding holidays.

Unit 842 - 5300 No. 3 Road (Lansdowne Centre) Richmond, British Columbia V6X 2X9 Email: rcd@rcdrichmond.org | www.rcdrichmond.org A not-for-profit, multi-service, community-based organization. Offers a variety of specialized information, resources, projects, and activities that assist people with disabilities to achieve greater control over the decisions that affect their lives and to achieve the goal of living more independently. All services are free or for nominal fee.

Information & Networking and RCD ShareNet

Email: kathie@rcdrichmond.org Provides information to participants and the general public about services, programs, products, and support pertaining to disability issues. Also offers information events such as open forums, fairs, and training workshops. Resources available online at RCD YouTube Channel. Accessible Parking Permit for Persons with Disabilities Email: parkingpermit@rcdrichmond.org The RCD is an authorized issuer of parking permits for individuals with disabilities to use accessible parking spots, with a processing fee.

Peer Support & Social Interaction

Email: tom@rcdrichmond.org Provides a forum for participants to exchange ideas, experiences, and concerns in a comfortable atmosphere to create solutions that will overcome barriers in their personal lives, as well as foster socialization skills. Activities include recreational and social events.

Supports for Independent Living

Email: louise@rcdrichmond.org Provides information and resources to explore educational, career, volunteer, or community involvement opportunities; one-on-one assistance to find your path in career and community participation planning.

Richmond Chinese Prostate Cancer Group 604-836-6423

49 - 6600 Lucas Road (mailing only) Richmond, BC V7C 4T1 Email: dleung2000@gmail.com One of the nearly 20 Prostate Cancer Support Groups in BC, The Richmond Chinese Prostate Cancer Group is focused on providing help to Chinese-speaking men, but everyone is welcome. Meet on the second Thursday of every month from 6:30 to 8:30 pm at the Seniors Centre at Minoru Centre for Active Living (7191 Granville Avenue, Richmond). We talk to men and their family members who have been dealing with prostate cancer for weeks, months or even years and often have speakers who give presentations about prostate cancer. We speak Mandarin, Cantonese, and English. For more information please visit www.chineseprostate.com/.

Richmond Mental Health Consumer & Friends Society (RCFC)

604-675-3977

210-7671 Alderbridge Way Richmond, BC V6X 1Z9 Email: cory.tymich@vch.ca | www.vch.ca/RCFC Supports a strong and connected mental health peer community by providing Peer Support, Therapeutic Recreation, and opportunities for growth and development to Richmond based mental health consumers. Funded by Vancouver Coastal Health, the SMART Grant, and the City of Richmond. Participants must be 19 years of age or older and a referral from a mental health professional is required for most programs and services.

Peer Social Group and Educational Programs 604-675-3977 Ext. 5 Email: waiicy.chan@vch.ca Offered in Cantonese and Mandarin, provides positive opportunities to learn new things, acquire skills, socialize, and build relationships. For more information, call 604-675-3977 ext. 5, to speak to Icy the PSSG Coordinator.

Peer Support Program

604-675-3977 Ext. 3

Email: jennifer.campillo@vch.ca Provides one-to-one support to people recovering from a mental illness. Goals are set and attained in a 6-month period. For more information, call 604-675-3977 ext. 3, to speak to Jennifer the Peer Support Coordinator.

Therapeutic Recreation Program 604-675-3977 Ext. 4

The TRP promotes wellness by providing therapeutic learning and social opportunities in a supportive recreational setting. For more information call 604-675-3977 ext. 4.

Richmond Cares, Richmond Gives (RCRG) 604-279-7020

#190 - 7000 Minoru Blvd Richmond, British Columbia V6Y 3Z5 Email: info@rcrg.org | www.rcrg.org Richmond Cares, Richmond Gives (RCRG) is a hub for volunteering and giving. It’s also a direct service provider, operating a variety of programs designed to enhance community life.

Richmond Better at Home - Friendly Visiting Email: betterathome@rcrg.org 604-279-7021

Volunteer visitors help ensure that seniors living alone don’t have to feel alone. Whether a client wants to watch a movie, play a game, or simply have a conversation, the visitor will be there to offer a listening ear and a friendly face. This is a free service offered in a variety of languages depending on the availability of volunteers.

Seniors Community Support Services Richmond Senior Peer Counselling

Trained senior volunteers offer one-on-one counselling to guide and support their peers through difficult situations such as new living arrangements, relationship concerns, reduced income, bereavement, anxiety, or depression. Sessions take place at the office, the client’s home, or other locations. Referrals are accepted from individuals or health care providers and are screened for appropriateness for the service. Clients are seen for up to 6 months, after which time referrals may be made to other services. This service is offered in a variety of languages depending on the availability of volunteers.

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Richmond Women’s Resource Centre

604-279-7060

110 - 7000 Minoru Blvd. Richmond, British Columbia V6Y 3Z5 Email: office.rwrc@shawcable.com | www.richmondwomenscentre.bc.ca Provides a supportive environment in which all women are supported and encouraged to achieve their full potential. Services include information and referral, peer support, a volunteer program, training services, and a resource library. Provides English conversation classes, computer training, a single mother’s support group, a grandmother’s support group, and more. Some programs require membership. For more information check our website: www.richmondwomenscentre.bc.ca/events/ or contact our office Monday to Thursday from 10am to 3:00pm for updated information on our classes.

English Conversation

A program for women with English as a second language. Meets Mondays. Must be a member to participate.

English Writing

Basic English writing program for women. Meets Mondays. Must be a member to participate.

Computer Training

Offers computer training according to the needs of the students. Training provided for Microsoft Office 2010 and internet navigation. Please call for appointment, membership is required.

Peer Support

Available by appointment.

Seniors First BC

604-688-1927

1281 W Georgia St #502 Vancouver, BC V6E 3J7 1-866-437-1940 Email: info@seniorsfirstbc.ca | www.seniorsfirstbc.ca Supports and advocates for older adults vulnerable to abuse and neglect in BC. Provides assistance and support to older adults and third parties assisting older adults, who are dealing with abuse or mistreatment as well as provides assistance to navigate systems

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that impact older adults. Services are provided through a helpline, victim services, legal advocates, and an elder law clinic. Contact us at info@seniorsfirstbc.ca for general inquiries and outreach@seniorsfirstbc.ca for media, outreach, or workshops.

Public Education and Workshops

604-688-1927 Ext. 225

Offers free training and workshops on financial literacy and elder abuse prevention to community groups. Funded by the Province of BC - Community Gaming Grant.

Legal Programs (Elder Law Clinic and Legal Advocacy Program)

Provides free legal advice, advocacy and representation to people who are not able to access legal help due to low income or other barriers on legal issues involving housing, debt, government benefits, wills, powers of attorney, representation agreements, financial exploitation, guardianship or capacity, abuse or neglect, age discrimination and residential care. Funded by the Law Foundation of BC. Does not provide assistance in all areas of law. To access our legal programs, please phone 604-437-1940 or toll-free 1-866-437-1940 to speak to a trained intake worker.

Seniors Abuse and Information Line (SAIL)

604-437-1940 1-866-437-1940 TTY: 604-428-3359

A safe place for older adults, and those who care about them, to talk to a trained intake worker about abuse or mistreatment, receive information and support about issues that impact the health and well-being of an older adult. A BC-wide program with trained intake workers ready to talk to you in confidence about abusive situations of any kind involving older adults. Our phone lines are open daily, Monday to Sunday, (excluding statutory holidays) from 8:00am to 8:00pm at 604-437-1940 or toll-free at 1-866-437-1940. Language interpretation is available Monday-Friday, 9:00am to 4:00pm. TTY Teletype for the deaf who have access to TTY equipment: 604-428-3359 or toll- free 1-855-306-1443.

Proud to serve Richmond Centre Teresa Wat MLA 604-775-0754 https://www.bcliberalcaucus.bc.ca/team/teresa-wat/ teresa.wat.MLA@leg.bc.ca https://twitter.com/teresa_wat facebook.com/TeresaWatForRichmond 2021/2022 RICHMOND SENIORS DIRECTORY

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Victim Services Program

Provides information, support and referrals to people aged 50+ who are victims of abuse, including family and sexual violence. Funded by the Province of BC Ministry of Justice, Victim Services and Crime Prevention Division. Call the Seniors Abuse and Information Line from 8:00 am - 8:00 pm 7 days a week (except statutory holidays).

Language interpretation is available 9:00 am - 4:00 pm, Monday to Friday (except statutory holidays).

QMUNITY - BC’s Queer Resource Centre

604-684-5307

1170 Bute Street Vancouver, BC V6E 1Z6 Email: reception@qmunity.ca | www.qmunity.ca BC’s queer, trans, and Two-Spirit Resource Centre. Improves the lives of the LGBTQ2S+ community, provides safe space for them, and serves as a catalyzer for community initiatives and collective strength. Provides support through its youth, seniors & older adults, counselling, informational & referrals programming and services, and helps connect folks through volunteer opportunities and peer support groups. Also provides education services and queer competency trainings to help individuals, families, businesses, schools, and service providers to identify and avoid discriminatory behaviours and to explore the complexity, fluidity, and potential of sexual & gender diversity through publications, multimedia materials, one-on-one consultations, and interactive workshops.

LEGAL SERVICES Access Pro Bono

604-482-3195 1-877-762-6664

300 - 845 Cambie St. Vancouver, BC V6B 4Z9 Email: help@accessprobono.ca | www.accessprobono.ca All services are provided free of charge by volunteer lawyers. Aims to provide quality pro bono legal assistance to those who cannot afford a lawyer or obtain Legal Aid through pro bono clinics throughout BC. Provides 30 minute appointments for legal advice. Lawyers do not represent in court. Richmond clinics are at Chimo Community Services (120 - 7000 Minoru Boulevard; 604-279-7077). Call to make an appointment.

Lawyer Referral Service

directory 604-687-3221

Email: lawyerreferral@accessprobono.ca 1-800-663-1919 This service is designed to assist the public in finding the appropriate lawyer. The lawyer will provide up to a half hour consultation for free. This interview is to find out whether the caller has a legal problem. If both parties agree to proceed with services, then they may do so at the lawyer’s regular fee. Hours of operation are Monday to Friday, 8:30 am to 5:00 pm. Visit www.lrsbc.org or www.accessprobono.ca/lawyerreferral-service for more information.

CHIMO Community Services

604-279-7077

120 - 7000 Minoru Blvd. Richmond, British Columbia V6Y 3Z5 Email: chimo@chimoservices.com | www.chimoservices.com A non-profit organization specializing in community development and social services supporting residents, newcomers, and refugees. Provides assistance to individuals and families of all cultural backgrounds in areas such as crisis intervention, counselling, settlement, housing, legal advocacy and taxes. Also provides community education to elementary and high school students through a variety of workshops and youth programs.

All services are free and confidential.

Canadian Bar Association, BC Branch 10th Floor, 845 Cambie Street Vancouver, BC V6B 5T3 www.cbabc.org/Home

Lawyer Referral Service

604-687-3221

Email: lawyerreferral@cbabc.org This service is designed to assist the general public in finding the appropriate lawyer. The lawyer will provide up to a half hour consultation for $25 (plus tax). This interview is to find out whether the caller has a legal problem. If both parties agree to proceed with services, then they may do so at the lawyer’s regular fee. Hours of operation are Monday to Friday, 8:30 am to 5:00 pm.

Life in harmony

The Wisteria Place team has a passion for quality care and family support. Our welcoming community believes in life in harmony, and that each resident deserves to live with hope, curiosity, and vibrancy.

Call us at 604-338-5280 COVID-safe tours

We are so excited to share our new community! Let us welcome you home.

You’re going to love life in harmony.

Please call us to book a tour.

People | Place | Community 4388 Garry Street - wisteriaplace.ca

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Community Legal Assistance Society (CLAS)

604-685-3425 1-888-685-6222

300 - 1140 West Pender Street Vancouver, BC V6E 4G1 Email: contact@clasbc.net | www.clasbc.net Provides legal advice and assistance. Uses and develops the law for the benefit of people who are physically, mentally, socially, economically, or otherwise disadvantaged or whose human rights need protection.

BC Human Rights Clinic

604-622-1100

Provides free legal representation for people throughout the province who have an accepted complaint before the human rights hearing before the BC Human Rights Tribunal. Offers free weekly informational clinics for those who do not qualify for representation or who want to represent themselves at hearing.

Community Law Program

Focuses on legal issues in the areas of: housing security, income security, human rights, mental health rights, and workers’ rights. Offers a variety of legal services, including: summary legal advice to outline your options and point you in the right direction, guidance to help you represent yourself, and full representation.

Disability Alliance BC

604-875-0188

1450 - 605 Robson St Vancouver, BC V6B 5J3 Email: feedback@disabilityalliancebc.org | www.disabilityalliancebc.org Represents people of all disabilities and champions disability issues through direct services, community partnerships, advocacy, research, and publications. Supports people with all disabilities to live with dignity, independence, and as equal and full participants in society.

Disability Law Clinic

604-872-1278 1-800-663-1278

Email: lawclinic@disabilityalliancebc.org The Disability Law Clinic provides free information, legal advice, and full representation to people with disabilities about disability-related issues, including human rights and discrimination, disability benefits, long term disability, etc.

Law Students’ Legal Advice Program Greater Vancouver

604-822-5791

129 - 1822 East Mall, Allard Hall Vancouver, BC V6T 1Z1 www.lslap.bc.ca Offers free legal advice and representation to low-income individuals. We have legal advice clinics across the Lower Mainland in North Vancouver, Richmond, Surrey, Port Coquitlam, Burnaby and Vancouver.

Free Legal Advice Clinic

Clinics throughout the Lower Mainland, including Richmond, are run by UBC Law students, assisted by supervising lawyers. Provides a range of services from summary advice to full representation on a case-by-case basis on various areas of the law including criminal law, small claims, Workers Compensation, Employment Insurance, wills, employment issues, immigration, refugee, and residential tenancy disputes. Does not provide legal advice over the phone. Call to book an appointment or find a walk-in clinic. Ask about services in other languages, including a clinic for Mandarin and Cantonese speakers.

LSLAP Manual

A detailed, practical guide to many areas of law, with a new edition published annually. Posted on the website, please call or fax to order a paper copy.

Legal Aid BC (Formerly Legal Services Society)

604-370-0094 604-408-2172 (Immigration)

201-8171 Cook Road Richmond, BC V6Y 3T8 Email: marie.richmond@lss.bc.ca | Intake.richmond@legalaid.bc.ca | www.lss.bc.ca Provides legal aid for people in BC who cannot afford a lawyer and are eligible for legal aid. Clients must still provide proof of income, via email or fax (604-370-2414).

MyLawBC 604-601-6000 400 - 510 Burrard Street Vancouver, BC V6Y 3T8 An interactive website that helps people deal with everyday legal issues, ranging from family breakdown and family violence to preparing wills and powers of attorney.

Empowers people to take action on their own and connects them to services. Helps users identify their legal issues through a series of questions and answers and provides personalized action plans. For further information, see www.lss.bc.ca.

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DIRECTORY

604-331-5400

#1433-1130 West Pender Street Vancouver, BC V6E 4A4 Email: info@peopleslawschool.bc.ca | www.peopleslawschool.ca Provide free education and information to help people effectively deal with the legal problems of daily life. Resources include: our websites (peopleslawschool.ca, dialalaw. ca, and unbundlinglaw.ca), our Dial-A-Law service (dialalaw.ca and 1-800-565-5297), our peopleslawschool.ca, our webinars, and our print publications available through Crown Publications. To enquire about our resources and programs, please contact info@ peopleslawschool.ca or call 604-331-5400.

Public Guardian and Trustee of British Columbia

604-660-4444 1-800-663-7867

700 - 808 West Hastings Street Vancouver, BC V6C 3L3 Email: mail@trustee.bc.ca | www.trustee.bc.ca A corporation sole established under the Public Guardian and Trustee Act with a unique statutory role to protect the interests of British Columbians who lack legal capacity to protect their own interests.

Estate and Personal Trust Services

604-660-4444

Email: estates@trustee.bc.ca Responsible for administering the estates of deceased and missing persons. The PGT may be named as executor in a will and may also agree to act as trustee for a living person. Also include the following services: Personal Trust Management, Curatorship of Missing persons, and PGT Educational Assistance Fund.

Services to Adults

604-775-1001

Email: sta@trustee.bc.ca Provides a range of services to adults who may need help managing their affairs as well as to their families, legal representatives, the courts and the general public.

Service areas include: Assessments and Investigations, Personal Decision, Financial Management, Private Committee, Personal Planning, Woodlands Payments, and other protective services.

Nidus Personal Planning Resource Centre and Registry

604-408-7414

Royal Canadian Mounted Police (RCMP) Richmond Detachment

604-278-1212

1440 West 12th Avenue Vancouver, BC V6H 1M8 Email: info@nidus.ca | www.nidus.ca Operates an online resource centre for personal planning and a registry for planning documents. Provides public legal education on personal planning and related matters, training for volunteers and groups, problem solving and coaching in support of best practices for attorneys, representatives and monitors, and policy consultation for third parties. See website for personal planning information which covers all areas of your life: health care, personal care, legal affairs and financial affairs, to learn about Representation Agreements, Enduring Powers of Attorney, Advance Directives, Medical Assistance in Dying and other planning information, and to find free forms for Representation Agreements.

Use the Personal Planning Registry to be prepared for a health crisis or a disaster. Email registry@nidus.ca for registry-specific issues.

11411 No.5 Road Richmond, BC V7A 4E8 www.richmond.ca/safety/police.htm Provides all policing services for the City of Richmond, including emergency calls, crime reports, various crime prevention programs, personal and home safety promotion, and all federal and provincial statute enforcement. Front Counter hours of operation are Monday Friday: 8:00am to 7:00pm, Weekends and Statutory Holidays: 8:00am to 5:00 pm.

Block Watch

604-207-4829

Email: blockwatch@richmond.ca A free, community-based, crime prevention program aimed at helping residents organize their neighbourhoods to help prevent crime in the community. For further information, visit: www.richmond.ca/safety/police/prevention/blockwatch.htm.

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Citizens Crime Watch Patrol 604-713-2320 Email: CrimeWatch@richmond.ca 604-207-4715 Volunteers assist police by patrolling the city in vehicles, observing and reporting suspicious activities. Our primary objective is to reduce criminal activity in Richmond including auto-crime, criminal driving behaviour, residential crime, and vandalism.

Aims to promote public awareness, safety and community involvement. For more information or to volunteer, visit: www.richmond.ca/safety/police/crime-report/ citizens/crimewatch.htm.

City Centre Community Police Station

604-207-4761

6931 Granville Avenue Richmond, BC V7C 4M9 Community policing and crime prevention office. Open Monday to Friday, 9:00am to 5:00pm. For further information, visit: www.richmond.ca/safety/police/aboutus/ community/citycentre.

South Arm Community Police Station

604-713-2300

8880 Williams Road Richmond, BC V7A 1G6 Community policing and crime prevention office. Open Monday to Friday, 9:00am to 5:00pm. For further information, visit: www.richmond.ca/safety/police/aboutus/ community/southarm.

Steveston Community Police Station

604-713-2323

Victims/Witness Services

604-207-4799

4371 Moncton Street Richmond, BC V7E 3A8 Community policing and crime prevention office. Open Monday to Friday, 8:30am to 4:30pm. For further information, visit: www.richmond.ca/safety/police/aboutus/ community/steveston.

11411 No. 5 Road Richmond, BC V7A 4E8 Provides crime victims, witnesses and their families, and those who are experiencing a trauma with professional, supportive, and timely assistance to lessen the impact of crime and trauma. Referrals are typically made by the Richmond RCMP officer on scene. However, individuals can self-refer to the program. For further information, visit: www.richmond.ca/safety/police/prevention/vwservices.htm.

INFORMATION SERVICES bc211

604-875-6431

Various Locations 2-1-1 Email: info@bc211.ca | www.bc211.ca Provides free, confidential, multilingual information and referral regarding community, social, and government services. Services include 211 British Columbia, Shelter and Street Help Line, Alcohol & Drug Information and Referral Service, VictimLink BC, Youth Against Violence Line, and Gambling Support Line BC. Province-wide database covers a broad range of services, including advocacy, counselling, employment, child care, financial assistance, food, senior services, housing, legal services, immigrant services, education, arts and culture, recreation, health services, and support groups. Free, self-serve, online Resource Directory can be accessed at www.bc211.ca. Funded by United Way and the Government of BC.

Better Business Bureau of Mainland BC

604-681-0312 1-888-803-1222

404 - 788 Beatty Street Vancouver, BC V6B 2M1 Email: contactus@mbc.bbb.org | www.bbb.org Helps consumers find and recommend businesses and brands they can trust. With over 100 years of experience as a leader in consumer support services including complaints, customer reviews, advertising and education, more persons continue to rely on BBB for our Business Reviews, available for free at www.bbb.org.

Government of Canada - Information

1-800-622-6232 TTY: 1-800-926-9105

Various Locations Provides the primary telephone access point for information on the Government of Canada, its programs, services, new initiatives, products, and information on Canada.

Bilingual information officers answer questions and direct callers to experts in government departments. Telephone service hours are from Monday to Friday, 8:00am to 5:00pm, local time.

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Japanese Community Volunteers Association (Tonari Gumi) 604-687-2172 101 - 42 West 8th Avenue Vancouver, BC V5Y 1M7 Email: info@tonarigumi.ca | www.tonarigumi.ca Provides culturally sensitive services and programs in Japanese and English to assist seniors and other generations in need in the Japanese Canadian community. Provides senior assistance, information and referral service, applications and forms assistance, medical interpretation and accompaniment, problem solving assistance, and senior housing information. Offers fitness, recreational, and educational activities, primarily for seniors. Outreach programs for seniors include congregate meals, telephone buddies, and friendly visitation. Also offers workshops as well as a support group for families with members who have dementia. Email us at services@tonarigumi.ca if interested.

Jewish Family Services – Senior Services (Care Management Program) 604-558-5719 (Crisis Line) 201 - 475 East Broadway Vancouver, BC V5T 1W9 604-257-5151 (Office) Email: info@jfsvancouver.ca | www.jfsvancouver.ca JFS’ care managers provide services such as intake and assessment, advocacy, supportive counselling, and information and referrals, with the goal to have seniors live with independence and autonomy. They are knowledgeable about community resources such as adult day care, therapeutic lunches, recreational, social and mental stimulation programs. Care Management services may be short-term or continue for several years.

Please contact the Jewish Family Services Community Crisis Line at 604-558-5719 for assistance, available 7 days a week from 9am to 9pm and/or contact the Office at 604257-5151 for more information of JFS’ various programs offered for Seniors.

Richmond Multicultural Community Services

604-279-7160

Richmond Women’s Resource Centre

604-279-7060

Service BC

604-660-2421

210 - 7000 Minoru Blvd. Richmond, BC V6Y 3Z5 Email: info@rmcs.bc.ca | www.rmcs.bc.ca Provides leadership in helping the community to achieve inter-cultural harmony. Provides services to immigrant and refugee communities in Richmond. Plays an important role in the settlement, education, and integration of immigrants. Strives to welcome newcomers by assisting with their settlement needs such as language development, job search skills, and networking skills within the community. Hosts a range of programs, training sessions, and community events to facilitate and promote multiculturalism, diversity, and inclusiveness in Richmond.

110 - 7000 Minoru Blvd. Richmond, British Columbia V6Y 3Z5 Email: office.rwrc@shawcable.com | www.richmondwomenscentre.bc.ca Provides a supportive environment in which all women are supported and encouraged to achieve their full potential. Services include information and referral, peer support, a volunteer program, training services, and a resource library. Provides English conversation classes, computer training, a single mother’s support group, a grandmother’s support group, and more. Some programs require membership, for more information please contact us Monday to Thursday 10:00am to 3:00pm. Visit our website or contact our office for updated information on our classes.

Various Locations TDD: 604-775-0303 / 1-800-663-7867 www.servicebc.gov.bc.caProvides front-line support for many of the hundreds of programs and services that the provincial government offers to residents, businesses, and visitors. The Service BC Contact Centre (Enquiry BC) can help you find what you need, and representatives are available Monday through Friday, 7:30 am to 5:00 pm (Pacific Time). Contact Service BC for assistance via telephone, email or in-person. For in-person services, find the nearest Service BC location that offers the service you need by visiting their website.

Richmond Cares, Richmond Gives (RCRG) 604-279-7020 #190 - 7000 Minoru Blvd Richmond, British Columbia V6Y 3Z5 Email: info@rcrg.org | www.rcrg.org Richmond Cares, Richmond Gives (RCRG) is a hub for volunteering and giving. It’s also a direct service provider, operating a variety of programs designed to enhance community life.

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Information & Referral Services

Provides community information & referral services. Offers brochures, pamphlets, maps, guides and many government forms at the Richmond Cares, Richmond Gives office in the Richmond Caring Place. Maintains the Richmond Community Services Directory, available online at RCRG.org.

Seniors Information & Referral

Trained volunteers provide free information & referral regarding community services for seniors aged 55 and older. Assists seniors in navigating through government systems and in filling out application forms. Topics include pensions, income tax, citizenship and permanent residency, medical plan, PharmaCare, legal resources, housing, shelter aid for renters, and more. Service is accessible in a variety of languages depending on the availability of volunteers. The Seniors Information Line is accessible to answer questions about benefits and entitlements. To make an appointment with a volunteer Seniors Information & Referral Counsellor or to contact the Seniors Information Line, call 604-279-7020, 9am to 5pm, Monday-Friday. The Richmond Seniors Directory provides community information; printed copies are available annually throughout the city or directly through RCRG.

RECREATION AND LEISURE City of Richmond Community Centres

www.richmond.ca/parksrec/centres/locations.htm Richmond has nine community centres, some of which have seniors’ coordinators and offer special programs for seniors. A variety of classes and programs are available.

Program details are available on the City of Richmond’s website at: www.richmond.ca.

Cambie Community Centre

604-233-8399

City Centre Community Centre

604-204-8588

12800 Cambie Road, Richmond, BC V6V 0A9 Email: cambie@richmond.ca www.richmond.ca/parksrec/centres/cambiecentre/cambie.htm Maintains three gyms, a fitness centre, dance/group fitness studio, a games room, meeting rooms. Offers a wide variety of recreational and sports programs. Adjacent to King George Community Park.

105 - 5900 Minoru Boulevard, Richmond, BC V6X 0L9 Email: citycentre@richmond.ca | citycentrecc.ca The City Centre Community Centre provides inclusive, social, cultural and recreational events, programs and services to build healthy individuals, families and community.

Provides over 28,000 square feet of community space and features a wide variety of registered and drop-in programs for Preschool, Children, Youth, Adults, and Older Adults (55+). Programs are managed and offered out of multiple satellite locations at various schools and centres.

Hamilton Community Centre

604-238-8055

5140 Smith Drive, Richmond, BC V6V 2W5 Email: hamilton@richmond.ca | www.richmond.ca/hamilton Attached to the Hamilton Elementary School. Facilities include a kitchen, three multipurpose rooms, one meeting room, and a fitness centre. Shares the gym with the Hamilton Elementary School. Offers programs for tots, children, youth, and adults of all ages.

Lang Community Centre

604-233-8910

140-8279 Saba Road Richmond, BC V6Y 4B6 Email: citycentre@richmond.ca Once the primary City Centre community facility, this facility is now the satellite facility to City Centre Community Centre that supplements the needs of the community. This facility is part of a mixed residential and retail complex at Saba Road and Buswell Street. Facilities include 2 multipurpose rooms, office space, and a small lounge.

Sea Island Community Centre

604-238-8000

7140 Miller Road, Richmond, BC V7B 1L4 Email: seaisland@richmond.ca richmond.ca/parksrec/centres/seaislandcentre/seaisland.htm Offers a variety of programs for all ages. Facilities include a community hall and

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playground. Makes use of nearby tennis courts, the Sea Island School gym, and the facilities of Burkeville Park. A multi-purpose room and community hall are also on site.

South Arm Community Centre

604-238-8060

Steveston Community Centre

604-238-8080

Thompson Community Centre

604-238-8422

West Richmond Community Centre

604-238-8400

8880 Williams Road, Richmond, BC V7A 1G6 Email: southarm@richmond.ca | www.richmond.ca/southarm Offers a wide range of facilities and programs for people of all ages. Facilities include a gymnasium, aerobics room, fitness centre, family games room, multipurpose rooms, and halls for rentals. Houses a Community Police Station.

4111 Moncton Street, Richmond, BC V7E 3A8 Email: stevestoncc@richmond.ca | www.richmond.ca/steveston Facilities include a gymnasium, multipurpose meeting rooms, the Japanese Canadian Cultural Centre, a martial arts facility, three indoor tennis courts, two outdoor courts and a practice wall, a squash court, a lacrosse box, two softball diamonds, a fitness track, a fitness centre playground, picnic area, an outdoor pool, and a branch of the Richmond Public Library. A variety of programs are offered for people of all ages. Also has an active teen group, a seniors group, and a pre-school.

5151 Granville Avenue, Richmond, BC V7C 1E6 Email: thompson@richmond.ca www.richmond.ca/parksrec/centres/thompsoncentre/thompson.htm Facilities include a multi-purpose room, activity room, banquet hall, a gymnasium, a fully equipped fitness room, mezzanine, two kitchens, and outside playgrounds. A variety of programs are offered for people of all ages.

9180 No. 1 Road, Richmond, BC V7E 6L5 Email: westrich@richmond.ca | www.richmond.ca/westrichmond Connected to Hugh Boyd Secondary School and is located south of Francis Road on No. 1 Road. A wide variety of programs are offered for people of all ages such as childcare programs, special events, fitness programs, youth opportunities, and adult and seniors activities.

City of Richmond – Aquatic Services

604-448-5353

Minoru Centre for Active Living

604-233-6225

South Arm Outdoor Pool

604-238-8035

Steveston Outdoor Pool

604-238-8030

14300 Entertainment Boulevard Richmond, BC V3W 1K3 Email: aquatics@richmond.ca | www.richmond.ca/aquatics Richmond has two indoor pool facilities operating year round, which offer public swimming, saunas, whirlpools and other services. There are also two outdoor seasonal pools. Call 604-276-4300 for public swim information. Programs and schedules are available on the City of Richmond’s website: www.richmond.ca.

7191 Granville Ave Richmond, BC V6Y 1N9 www.richmond.ca/parksrec/pools/minoru.htm Centre offers six pools in total including a leisure pool with river run, slide and rain shower, two 25-metre pools, a family hot pool, an adult hot pool, a polar plunge cold pool, steam room and saunas. Call 604-276-4300 for the public swim information and course registration.

10100 South Arm Place Richmond, BC V7A 2E1 www.richmond.ca/parksrec/pools/outdoor.htm An outdoor family pool with two water slides, a large picnic area, and a wading pool for children. Located east of South Arm Community Centre, just off Garden City Road between No. 3 Road and No. 4 Road. Open only during the summer months. For public swim information, please call 604-276-4300.

4151 Moncton Street Richmond, BC V7E 3A8 www.richmond.ca/parksrec/pools/outdoor.htm Located in Steveston Park next to the Steveston Community Centre, the 25-metre outdoor pool is heated with a 3-metre slide and offers a shallow tot pool for youngsters. Call 604-276-4300 or see the website for public swim information and schedules.

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Watermania 604-448-5353 14300 Entertainment Boulevard Richmond, BC V6W 1K3 www.richmond.ca/parksrec/pools/watermania.htm This facility is part of the Riverport Sports and Entertainment Complex located off of Highway 99 via exit 32, Steveston Highway East. Facility features include a 57 metre competition pool, 1- and 3-metre spring boards, a 5-metre tower, a wave pool with interactive water play features, two waterslides, two whirlpools, a steam room, sauna, fitness centre with cardio equipment and free weights, a sports therapy clinic, multipurpose rooms and concession. Wheelchair accessible. Also offers registered pre- and post-operative programs for individuals having knee or hip replacements. Call Donna Bishop at 604-238-8004 for more information and visit www.richmond.ca/register for program registration.

City of Richmond Accessibility and Inclusion

604-276-4390

6911 No. 3 Road Richmond, British Columbia V6Y 2C1 Email: melanie.burner@richmond.ca www.richmond.ca/services/communitysocialdev/accessibility/ https://www.richmond.ca/__shared/assets/low-cost-food56138.pdf Ensure that everyone who lives, works or visits Richmond is able to participate in all aspects of community life. Identify and remove barriers to participation so the built environment, programs, and services of the City are open, accessible and appropriate for everyone; regardless of income or ability. Develops opportunities and support for individuals with disabilities, living on low income, or from ethno-cultural groups.

No Cost or Low Cost Community Meals and Food Programs 604-276-4300 No cost or low-cost community meals and food programs in Richmond can be found at: www.richmond.ca/__shared/assets/low-cost-food56138.pdf. Please call the City of Richmond at 604-276-4300 for more details. Pamphlet has been last updated in March 2021.

Recreation Access Card

604-247-4909

Recreation Fee Subsidy Program

604-247-4909

For Richmond residents living with a permanent disability that impairs daily living.

Card holders receive a 50% discount for drop-in activities at City recreation facilities, some restrictions apply.

5599 Lynas Lane Richmond, BC V7C 5B2 Email: subsidy@richmond.ca | www.richmond.ca/subsidy Supports Richmond residents of all ages who are experiencing financial hardship to access a wide variety of cultural, sport, and recreational programs offered through the City of Richmond and Community Associations and Societies. Proof of income is required to determine eligibility for the program. Call, email or visit our website for more information to apply.

City of Richmond Program Registration Line

604-276-4300

www.richmond.ca/register Register online, by phone or in person at recreation and cultural facilities where debit, cheque and cash are accepted. To register for programs, a Client and PIN # is required, including a Visa, MasterCard or American Express number with expiry date and the Course Number(s) from the Parks, Recreation and Culture Guide. For a complete listing of courses including dates, times, and prices, check the Recreation and Culture Guide link. Contact centre at 604-276-4300, open from Monday to Friday, 8:30am - 5:00pm.

Richmond Public Library

604-231-6413

Various Locations Borrow books, magazines, movies and audio books or download eBooks, digital magazines, stream movies and music. It’s all free with your library card. Take part in daily family storytimes or explore a wide variety of events and programs for all ages on topics ranging from literacy, health, finance and education to 3D printing and other digital technologies. Most programs are offered in English; some are offered in Mandarin or Cantonese. Enjoy free wireless internet and use of library computers for email, research, job hunting, connecting with others and more. Printing, photocopying, and scanning services are available at all branches. Visit the library’s website for the most up-to-date information.

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Cambie Branch

directory

604-273-2223

150 - 11590 Cambie Road Richmond, BC V6X 3Z5

Steveston Branch

604-274-2012

Ironwood Branch

604-231-6468

Brighouse Branch

604-231-6413

4111 Moncton Street Richmond, BC V7E 3A8 8200 - 11688 Steveston Highway Richmond, BC V7A 1N6 100 - 7700 Minoru Gate Richmond, BC V6Y 1R8

Army, Navy & Air Force Veterans #284

604-277-5444

Community Gardens

604-244-7377

105 - 11900 No. 1 Road Richmond, BC V7E 1S9 Email: anafclub284secretary@gmail.com | www.anaf284.bravesites.com A veterans group that provides social activities for its members, sponsors numerous community activities, and raises funds for various charities.

Various Locations Provides a place to enjoy organic gardening, grow food, learn gardening techniques from others, socialize with other gardeners, and build community. The food grown in each plot belongs to the registered gardeners. They cannot be used or sold for any commercial purposes. There are 10 community gardens: Brighouse, Cook, Garratt, General Currie, Gilbert Road, King George Park, Paulik Park, Railway, Richmond Secondary (for seniors only), and Terra Nova. To become a community gardener, register by calling or visiting the Richmond Food Security Society. For plot fees and garden locations, visit www.richmondfoodsecurity.org/locations-and-site-details/.

Fung Loy Kok Institute of Taoism™ (formerly Fung Loy Kok Taoist Tai Chi)

604-681-6609 1-888-TAI-CHI-1

588 East 15th Avenue Vancouver, BC V5T 2R5 Email: vancouver@taoist.org | www.taoist.org Taoist Tai Chi® arts grew out of a tradition where true health comes when body, mind and spirit work together in harmony. This Taoist Training is profoundly beneficial for health, helping the mind be calm and clear yet creative and dynamic, helping the spirit be light and peaceful yet grounded and resilient. Physically it makes us stronger, yet supple, balanced and energetic.

Gateway Theatre

604-270-6500

6500 Gilbert Road Richmond, British Columbia V7C 3V4 Email: info@gatewaytheatre.com | www.gatewaytheatre.com Enriches the quality of life in Richmond and surrounding communities by creating outstanding professional theatre and serving as a dynamic hub for the performing arts, collaboration, and community-building. Incorporated in 1982, Gateway is a vital member of the professional theatre scene in the Lower Mainland providing live performances, high-quality performing arts classes accessible to youth ages 6-18 via the Gateway Academy, and venue space for professional and community producers.

Gateway Theatre has been adopting a radical new vision in its programming and initiatives, challenging long-held assumptions about theatre and who it serves by cultivating a variety of free, community-driven initiatives in addition to its traditional performances.

Gateway Theatre Shows and Events

604-270-1812

Email: boxoffice@gatewaytheatre.com Gateway Theatre presents six full productions each season, including musicals, comedies, dramas, and new works on the 520-seat MainStage and in the 89-seat Studio B. In addition, Gateway Theatre hosts a variety of performing arts related events throughout the year. See www.gatewaytheatre.com for further details.

Richmond Arts Centre

604-247-8329

180 - 7700 Minoru Gate Richmond, BC V6Y 1R9 www.richmond.ca/artscentre Located in the Richmond Cultural Centre, the Arts Centre offers a wide range of visual and performing arts classes. Classes are available for almost every age group and ability, from 6 months to adult. Visit website for details or to register for programs online.

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Richmond Art Gallery Association

604-247-8363

180 - 7700 Minoru Gate Richmond, British Columbia V6Y 1R9 Email: gallery@richmond.ca | www.richmondartgallery.org Features Canadian artworks that explore ideas relevant to the world today. Presents an innovative and diverse program of exhibitions, workshops, and lectures, as well as outreach programs that focus on contemporary art and art issues. Admission is free.

Artist Talks Art Events and Programs

The Gallery hosts various artist talks, workshops, performances and events both on-site and online throughout the year. Topics vary in relation to each exhibition.

Visit the Gallery website for dates and details: www.richmondartgallery.org

Richmond Chinese Community Society

604-270-7222

205 - 8271 Westminster Hwy Richmond, BC V6X 1A7 Email: info@rccs.ca | www.rccs.ca Promotes the spirit of community service amongst those with a Chinese ethnic background. Provides a variety of services and programs to the community such as Tai Chi, English Corner Class, Drama Class, Senior Choir Group, Chinese Brush Painting and Calligraphy, and more. Services are available in Cantonese, Mandarin, and English. Also organizes annual special events such as Chinese New Year Celebrations, Community Dinner, Arts & Cultural Festival, Seniors Health Fair, Seniors Lunch Party, Mid-Autumn Festival, Children Drawing Contest, Annual Fundraising Dinner Gala, and more. Please visit the website for more information.

Richmond Community Concert Band

604-272-3009

10555 Yarmish Drive Richmond, BC V7E 5E6 Email: moosie@telus.net | www.richmondconcertband.ca Promotes the development and performance of live music at the community level.

Rehearses weekly and provides music at civic functions including the Salmon Festival Parade and the Remembrance Day Ceremony, at concerts, various public locations in the City of Richmond, and at seniors centres and residences. New experienced members are welcomed.

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Richmond Nature Park Society

604-238-6188

Royal Canadian Legion Richmond Branch #291

604-278-6423

Steveston Interurban Tram

604-238-8081

Steveston Japanese Canadian Cultural Centre

604-238-8080

Steveston Museum and Post Office

604-238-8026

11851 Westminster Highway Richmond, British Columbia V6X 1B4 Email: nature@richmond.ca | www.richmond.ca/naturepark Dedicated to conservation and environmental education at the Richmond Nature Park.

Offers programs and events for all ages throughout the year as well as curriculumrelated programs for visiting school groups. Volunteer opportunities include conservation projects and involvement with programs and events. The Nature House is open daily from 9:00am to 5:00pm while the park is open from dawn until dusk. Over 86 hectares of park land provide an opportunity for a quiet stroll, or exploration of the bog, a look at wildlife. Admission to the Nature House and Nature Park is free. Current program and event listings may be found on the City of Richmond website or in the Parks, Recreation and Culture Guide which is available at the Nature Park or in other Richmond facilities.

11131 Bridgeport Road Richmond, BC V6X 1T3 Email: legion291@shaw.ca | www.legion.ca Provides social activities for its members and cohosts fundraisers for other non-profit organizations. Sponsors community events and raises funds for charities in Richmond.

Acts as the host branch for the Richmond Poppy Fund, assisting Canadian and Commonwealth veterans and their families in times of need.

4011 Moncton Street Richmond, BC V7E 3A8 Email: interurban1220@richmond.ca | www.richmond.ca/culture/sites/tram/abouttram. htm Free entry to the beautiful light filled building housing the newly restored Interurban Tram Car 1220, the largest artefact in the collection of City of Richmond. Offers programs for schools and the public. Open Thursday-Sunday from 12:00pm-4:00pm.

Check the website for more information about programs and events.

Richmond Cultural Centre

7700 Minoru Gate Richmond, BC V6Y 1R9 Emal: culturalcentre@richmond.ca | www.richmond.ca/culturalcentre Houses the City of Richmond Archives, Richmond Arts Centre, Richmond Art Gallery, Richmond Museum, and the Richmond Media Lab. It is adjacent to the Brighouse branch of the Public Library. Offers free public events such as, concerts and lectures. Rooms are available for rental. Visit the website for a schedule of events.

604-247-8300

c/o 4255 Moncton Street Richmond, BC V7E 3A8 Since 1992, the Steveston Japanese Canadian Cultural Centre has been dedicated to the Japanese Canadian community who endured injustices during and after World War II. Activities: displays, demonstrations, presentations and interactive activities on the culture and history of Steveston’s Japanese Canadian community.

Richmond Golden Rods and Reels

604-328-7904

(Formerly Steveston Museum and Visitor’s Centre)

11711 Bird Road Richmond, BC V6X 1N7 Email: rickhourie@shaw.ca | www.richmondgoldenrodsandreels.com An active fishing and social club for seniors who are 50 years of age & older. Club meets on the fourth Tuesday of every month (except December) from 10:30 AM to noon for club business at the Japanese Canadian Cultural Centre on the Steveston Community Centre property, following which, some members go to lunch at a local restaurant.

Also organizes fishing trips, socials and more. For more information, contact Richard A. Hourie at 604-328-7904, Peggy Halliday at 604-940-3967, or Bert Williams at 604-8570117.

3811 Moncton Street Richmond, BC V7E 3A7 Email: stevestonmuseum@richmond.ca | www.richmond.ca/stevestonmuseum Located in the heart of Steveston Village, Steveston Museum was the area’s first bank.

Today, visitors can discover Steveston’s vibrant Japanese Canadian heritage through its exhibits. Enjoy Townsquare Park next to the museum, a quiet place landscaped with British and Japanese garden elements. Check our website for updated museum and post office hours.

Richmond Lawn Bowling Club

604-276-2695

7191 Granville Ave Richmond, BC V6Y 1N9 Email: seniors@richmond.ca | minorucentre.ca A fully accessible facility for seniors 55 years and older that offers active, healthy and social lifestyle opportunities. Users of all abilities can participate in a wide range of activities and programs including seasonal registered programs, out trips, special events, wellness clinics and support groups.

Richmond Museum

604-247-8300

6131 Bowling Green Road Richmond, BC V6Y 4G2 Email: richmondlawnbowling@hotmail.com | www.richmondlbc.com Located in Minoru Park and features two bowling greens on artificial turf which makes lawn bowling year-round possible. New members with no bowling experience can check on the website for recruitment and training which takes place in mid-April every year.

Mailing address is PO BOX 733, 186 - 8120 No. 2 Road, Richmond, V7C 5J8.

7700 Minoru Gate Richmond, BC V6Y 1R9 Email: museum@richmond.ca | www.richmondmuseum.ca A place to explore, reflect and discover the many stories of Richmond. The museum features school and public programs, and regularly changing exhibits that highlight diverse themes which reveal Richmond’s past, and look to the future.

The Seniors Centre at Minoru Centre for Active Living

604-238-8450

Manicures and Pedicures

604-238-8450

Minoru Seniors Cafeteria

604-238-8450

This service is provided every Tuesday, Wednesday, and Thursday for a fee.

Call 604-238-8450 to make an appointment.

This centrally located cafeteria, with its friendly staff and patrons, provides hot meals and snacks at affordable prices. Cafeteria open to all ages. The online menu can be found at www.minorucentre.ca/cafeteria/. See website for daily menus.

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Third Age Learning at Kwantlen (TALK)

604-599-3077

8771 Lansdowne Road Richmond, BC V6X 3V8 Email: TALK@kpu.ca | www.kpu.ca/talk Provides people over 50 with inexpensive, creative, and stimulating educational activities, including non-credit courses, tours, special events, and Philosophers’ Corners, all of which are planned by volunteers. Events are held at Richmond, Surrey, Cloverdale, and Langley KPU campuses and, new due to the pandemic, also online. Course presenters are drawn from current or retired KPU instructors, other post-secondary institutions, and community members with special expertise.

West Richmond Pitch and Putt Golf Course

604-204-7888 604-244-1208

9751 Pendleton Road Richmond, BC V7E 4M1 www.richmond.ca/parks/parks/golf.htm A nine-hole course located in Hugh Boyd Community Park operated by the City of Richmond. Open daily from 12:00pm - 6:00 pm. Course hours are subject to change in instances of severe weather conditions. To confirm if the golf course is open and for last tee times, call the Club House at 604-204-7888. An adult must accompany children under 12 years old. Club rentals are available. For more information including course fees, please visit our website.

SERVICES FOR NEW CANADIANS Community Mental Wellness Association of Canada

604-273-1791 604-332-0156

3105-8888 Odlin Crescent Richmond, BC V6X 3Z8 Email: info@cmwac.ca | www.cmwac.ca Supports the recovery and self-reliance of those with mental challenges and aims to reduce the social stigma against mental illness. Provides mental health support services (in Mandarin, Cantonese and English) to people and their families in need. Promotes mental wellness through mental health education workshops, seminars, ongoing group activities (e.g., Singing, Bridge, Walking, Painting, etc.), outreach visits, counselling, training for volunteers, Youth Ambassador Group, advocacy, Family support groups, festival gatherings, and virtual mental support. Offers referral services and networks with communities closely to raise public awareness of mental illness. Provides free (or by donation) counselling support in English and Mandarin/Cantonese by appointment only for resources for low-income residents.

Immigration and Citizenship Canada

1-888-242-2100

www.cic.gc.ca Responsible for immigration, settlement, resettlement, citizenship, and refugee programs and services. Screens and approves for admission, immigrants, foreign students, visitors, and temporary workers who help Canada’s social and economic growth as well as protecting and providing a safe haven for refugees. Manages applications for study permit, work permit, citizenship, and permanent resident card. Helps newcomers adapt to Canadian society and become Canadian citizens, manages access to Canada to protect the security and health of Canadians and the integrity of Canadian laws, and helps Canadians and newcomers to participate fully in the economic, political, social and cultural life of the country. Services available in both French and English.

Richmond Multicultural Community Services

604-279-7160

210 - 7000 Minoru Blvd. Richmond, BC V6Y 3Z5 Email: info@rmcs.bc.ca | www.rmcs.bc.ca Provides leadership in helping the community to achieve inter-cultural harmony. Provides services to immigrant and refugee communities in Richmond. Plays an important role in the settlement, education, and integration of immigrants. Strives to welcome newcomers by assisting with their settlement needs such as language development, job search skills, and networking skills within the community. Hosts a range of programs, training sessions, and community events to facilitate and promote multiculturalism, diversity, and inclusiveness in Richmond.

Chai At Chaupal

604-279-7160

210-7000 Minoru Boulevard Richmond, BC V6Y 3Z5 Email: ashok@rmcs.bc.ca Free program for South Asian seniors to relax, have tea, share ideas and opinions, 56

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discuss general topics, and volunteer. Meetings are Mondays from 10:30am to 12:30pm at the India Cultural Centre (8600 No.5 Road) and Wednesdays from 12:00pm to 2:00pm at the Cambie Community Centre Boardroom (12800 Cambie Road).

English Conversation Classes

604-279-7160

Inclusive Community Programs

604-279-7160

Information & Referral Services Settlement Service

604-279-7165

210-7000 Minoru Boulevard Richmond, BC V6Y 3Z5 Email: yoshimi@rmcs.bc.ca English conversation classes for immigrant men and women led by qualified teachers.

Classes are offered weekly on Monday mornings (Intermediate), Tuesday mornings (Beginner), Thursday mornings (Advanced) and Thursday evenings (Intermediate).

210-7000 Minoru Boulevard Richmond, BC V6Y 3Z5 Email: alan@rmcs.bc.ca Community Collaboration Table (CIC Local Immigration Partnership Table), Community Engagement Activities, Annual Diversity Dialogue Conference, Diversity Education Series, iamrichmond.ca, Community blog, Diversity Assessment Services. Programs are designed to assist newcomers, employers, youth, and residents to incorporate diversity and inclusion into their workplace or neighbourhood.

210-7000 Minoru Boulevard Richmond, BC V6Y 3Z5 ashok@rmcs.bc.ca Offers services to newcomers in 16 different languages. Provides information on housing, settlement, adaptation, transportation, health care, education, and employment. Also provides interpretation and translation and helps newcomers fill out basic forms.

Labour Market Services

604-279-7160

Multicultural Seniors Group

604-279-7160

Richmond Women’s Resource Centre

604-279-7060

210-7000 Minoru Boulevard Richmond, BC V6Y 3Z5 Email: ashok@rmcs.bc.ca Facilitates career planning for newcomer clients and liaises with participating employers and agencies in the BC Community. Provides labour market information, computer access for job search purposes, a weekly updated Job Board, as well as classes, workshops, and one-on-one employment counselling on topics in career planning and job readiness.

210-7000 Minoru Boulevard Richmond, BC V6Y 3Z5 Email: ashok@rmcs.bc.ca Provides an opportunity for seniors to socialize and interact with each other and to receive information in an informal, relaxed, and friendly environment. Meetings are held Wednesday afternoons (South Asian) and Tuesday Afternoons (Mandarin).

110 - 7000 Minoru Blvd. Richmond, British Columbia V6Y 3Z5 Email: office.rwrc@shawcable.com | www.richmondwomenscentre.bc.ca Provides a supportive environment in which all women are supported and encouraged to achieve their full potential. Services include information and referral, peer support, a volunteer program, training services, and a resource library. Provides English conversation classes, computer training, a single mother’s support group, a grandmother’s support group, and more. Some programs require membership, for more information please contact us Monday to Thursday 10:00am to 3:00pm. Visit our website or contact our office for updated information on classes.

English Conversation

A program for women with English as a second language. Meets Mondays. Must be a member to participate.

English Writing

Basic English writing program for women. Meets Mondays. Must be a member to participate.

Work Ready Program

A three-month intensive work-readiness program that includes office and computer training, business English conversation and writing, workshops in job search skills, vocational and educational advice, and volunteer and practicum experience. The program teaches skills like English writing, business correspondence, job search, and interview skills.

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S.U.C.C.E.S.S. Richmond Service Centre

604-279-7180

220 - 7000 Minoru Boulevard Richmond, BC V6Y 3Z5 Email: info@success.bc.ca | www.successbc.ca Provides assistance at all stages of the Canadian experience. Delivers a multitude of services in the areas of settlement, employment, health, and housing as well as business, economic, community and social development. Recognized as one of BCs largest social service providers. Proudly serves communities in the Metro Vancouver, Fort St. John, Toronto and overseas in Seoul, Korea, Beijing, and Guangzhou China.

BC Settlement and Integration Services (BCSIS)

236-668-3474 236-668-4953

Email: bcsis@success.bc.ca The BC Settlement and Integration Services (BCSIS) provides settlement, immigration and employment information for post-secondary international students, work permit holders, refugee claimants, PNP nominees waiting for PR and naturalized citizens.

Services are by appointment and located in 200-8171 Alexandra Road, Richmond. To learn more visit www.successbcsis.com or contact bcsis@success.bc.ca for more information.

Career Mentoring for SUCCESS

604-279-7180

Bridges newcomers to career success by providing information newcomers need in their field of expertise. The program matches participants with local professionals who will provide information, support, and guidance to jumpstart newcomers’ professional career in Canada. Participants expand their Canadian knowledge and resources related to their field of expertise, set a pathway to credential assessment, determine if upgrade of education is needed and learn how to access the hidden job market.

Community Airport Newcomers Network (CANN) 604-270-0077

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with a letter of confirmation to become a permanent resident from IRCC are eligible for ISIP’s free services. Services are offered in English, Mandarin, Cantonese, Arabic, Korean, Japanese, and Tagalog.

ISIPOnline.ca

ISIP Online offers free online settlement services on your computer or mobile device. Eligible new immigrant can also access one-to-one information session, webinars, language training and employment courses. Service is ideal for busy job seekers, people with family responsibilities or those living in remote areas of BC. In order to qualify for services, you must be a permanent resident, a convention refugee, a protected person, a live-in caregiver, or you must have received a letter of confirmation to become a PR from IRCC.

Support Groups for Seniors, Women & Mandarin Speakers 236-838-6028 Helps immigrants overcome cultural and language barriers and to develop a spirit of mutual help through regular educational workshops, social activities, field trips and community visits.

VOLUNTEER OPPORTUNITIES Govolunteer.ca 604-875-9144 Various Locations Go Volunteer, powered by Vantage Point and partnered with Volunteer Connector, is an online volunteer listing service connecting not-for-profit organizations and engaging volunteers across Richmond and the Lower Mainland.

Richmond Cares, Richmond Gives (RCRG) – Volunteer Centre 604-279-7020

Community Connections - We Live Here and We Volunteer Here 604-279-7180

#190 - 7000 Minoru Blvd Richmond, BC V6Y 3Z5 Email: info@rcrg.org | www.rcrg.org Helps potential volunteers find suitable and rewarding volunteer opportunities. Offers volunteer management training and consultation services to local non-profit organizations. Promotes volunteerism within the community. The Volunteer Match program provides one-on-one assistance to individuals, so they can find volunteer opportunities that fit their skills, interests, and schedule. Visit rcrg.org and click “Volunteer Now” to view volunteer opportunities.

Help Lines - Mandarin & Cantonese

100 - 5800 Cedarbridge Way Richmond, BC V6X 2A7 Email: info@richmondfoodbank.org | www.richmondfoodbank.org A dynamic hub that connects people, food, and services essential for the health and well-being of our community. Provides nutritious grocery assistance through our grocery distributions, home delivery service, school meal program, community gardening program, and supplying community partners with food for their programs. We do not solicit doorto-door or by telephone. Visit our website at www.richmondfoodbank.org/ for the most up-to-date information.

Email: info@cannyvr.ca Welcomes newcomers at the Vancouver International Airport and provides resources, information, orientation services , and referrals to settlement and government organizations. For further information, visit: www.cannyvr.ca/

Introduces newcomers to the community. ISIP Settlement Practitioners help participants choose community and social activities that best suit the participants’ interests and settlement needs. The We Volunteer Here program provides newcomers group volunteering opportunities in the community. Participants meet other volunteers, build social and professional networks, gain Canadian work and volunteer experience, and practice English with friendly and professional staff.

604-270-8222 604-270-8233

Volunteers provide free and confidential emotional support and referral information to those who feel lonely or in despair because of unemployment, family conflict, problems with adapting to local culture, or other problems. Operates seven days a week, from 10:00am to 10:00pm. Please call 604-270-8222 for the Mandarin speaking line and 604-270-8233 for the Cantonese speaking line.

LINC Language Instruction for Newcomers to Canada

604-638-9881 Ext. 1

Facilitates the integration of newcomers into Canadian culture and society by providing basic and intermediate level English training for eligible adult newcomers to Canada. LINC is government funded and is free for learners. Permanent residents, convention refugees, protected persons, live-in caregivers, and persons with a letter of confirmation to become a permanent resident from IRCC are eligible for the LINC program.

Immigrant Settlement & Integration Program (ISIP)

604-279-7180

Assists new immigrant and their family with learning about Canada’s systems and services. ISIP Richmond assists newcomers settle into their local B.C. communities by offering opportunities to develop English language skills, learn about Canada’s labour market, and to network and develop professional and social networks. Permanent residents, convention refugees, protected persons, live-in caregivers, and persons

Richmond Food Bank Society

604-271-5609

Ageless Volunteerism Seniors and students engage in purposeful volunteer work in a supported environment.

LOW COST GOODS AND SERVICES The Freecycle Network – Richmond

www.freecycle.org A grassroots and entirely non-profit movement of people who are giving and receiving items for free in their own communities and neighbourhoods. Encourages reusing and keeping good things out of landfills. Each local group is moderated by a local volunteer.

Membership is free. Sign up for membership on our website.

Recycling Council of British Columbia

604-732-9253 1-800-667-4321

10 - 119 West Pender Street Vancouver, BC V6B 1S5 Email: rcbc@rcbc.ca | www.rcbc.ca An information resource for waste reduction across the province. Call or email for questions on responsible disposal, recycling options, repair events, green bin queries and more!

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RCBC Recycling Hotline

604-732-9253

A toll-free service providing information on waste reduction, recycling, disposal, and pollution prevention throughout the province.

Regional Animal Protection Society

604-285-7724 201-13340 Smallwood Place Richmond, BC V6V 1W8 Email: admin@rapsbc.com | www.rapsbc.com A registered charity and a beloved community asset that has been saving and improving the lives of animals in Richmond for over 25 years. Operates the RAPS Cat Sanctuary, home to hundreds of mostly unadoptable cats who would have been euthanized in other jurisdictions. Also operates the RAPS Adoption Centre, three social enterprise RAPS Thrift Stores, and the community-owned, not-for-profit RAPS Animal Hospital. RAPS is an animal advocacy and education agency, building knowledge and affinity in British Columbia for the humane treatment of animals. RAPS is proud to be a no-kill organization. Under our care, no animal is ever euthanized due to lack of space, treatable illness, physical defect, age, behavioural or socialization issues.

RAPS Thrift Store

604-244-7529

8260 Granville Avenue Richmond, BC V6Y 1P3 The RAPS Thrift Store is an animal welfare thrift store run mainly by volunteers, where 100% of the profits go directly into programs that save and improve the lives of animals. In addition to helping animals, the store is a source for people of all income levels to find quality goods at extraordinarily low prices – while helping the environment by recycling and upcycling tons of materials every year.

RAPS Animal Hospital Thrift Store

604-242-1825

9040 Francis Road Richmond, BC V6Y 1B1, BC V6Y 1B1 The RAPS Animal Hospital Thrift Store is the second RAPS thrift store run mainly by volunteers, where 100% of the profits go towards the care of animals. In addition to helping animals, the store is a source for people of all income levels to find quality goods at extraordinarily low prices – while helping the environment by recycling and upcycling tons of materials every year.

Richmond Cares, Richmond Gives (RCRG) 604-279-7020 #190 - 7000 Minoru Blvd Richmond, British Columbia V6Y 3Z5 Email: info@rcrg.org | www.rcrg.org

Richmond Christmas Fund

604-279-7035

604-862-2745

8660 Ash St Richmond, BC V6Y 2S3 Email: sara@richmondfamilyplace.ca | www.richmondfamilyplace.ca Sells used clothing, footwear, toys, books, and small household items. Provides clothing, free of charge, to families staying at Nova House transition home and to others needing help through our partner agencies. The rest of the community can purchase items at very low prices. Please Note: The store is run by volunteers, closures may happen as well as bonus hours depending on volunteer capacity.

Richmond Poverty Reduction Coalition (Formerly Richmond Poverty Response Committee)

Various Locations Email: info@richmondprc.org | www.richmondprc.org A coalition of community volunteers representing the faith community, community organizations, local social services, and members of the public, including those affected by poverty, who work towards alleviating the effects of poverty in the community with research, projects and public education. Meets on the first Thursday of the month September to June from 4:30pm to 6:00pm at Richmond Caring Place (7000 Minoru Boulevard, Richmond). For more information, email info@richmondprc.org or go to www. richmondprc.org.

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604-279-7061

Email: richmondshares@shawcable.com | www.richmondshares.bc.ca Share items that are no longer needed with low-income Richmond residents and find free furniture, clothing, sporting goods, and more. Donors can post descriptions of items they would like to donate while maintaining their privacy; their contact information is seen only by volunteers at Richmond Shares. Pick-up is then arranged between donor and recipient.

Salvation Army - Richmond Corps

604-277-2424

8280 Gilbert Road Richmond, BC V7C 3W7 Email: salvationarmyrich@shaw.ca | www.salvationarmyrichmond.org An international Christian charitable organization devoted to helping people in need, including families in crisis, single parents, children, seniors, and those experiencing hunger, homelessness, addiction, and abuse.

Community Christmas Dinner

Volunteers and local businesses host a community dinner for the less fortunate in December.

Emergency Food Hampers

Offers food hampers to individuals and families who are in an emergency, homeless, refugees, and low-income circumstances.

Emergency Social Services

Helps individuals and families in need with the basics of food and clothing.

Free Eyeglasses

Refers low-income individuals who need glasses to Lenscrafters’ Vision Care program for assistance. Must have an eye exam and a prescription ready.

Richmond House Emergency Shelter

604-276-2490

12040 Horseshoe Way Richmond, BC V7A 4V5 Email: rhshelter@shaw.ca Provides short-term, emergency shelter for up to ten homeless men. Bed and three daily meals are provided. Maximum stay is 30 days. Open 24 hours, 7 days a week throughout the year.

Weekly Free Community Lunch

Email: christmasfund@rcrg.org Provides grocery vouchers to registered low-income Richmond residents. Also provides new toys to low-income families with children aged 11 and under, and gift cards to youth aged 12-17. Donations from the community, both financial and of new, unwrapped gifts, are the basis of this program. Please be advised that due to health reasons, donations of stuffed animals are not accepted.

Richmond Family Place Society Thrift Store

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A free, nutritious meal is offered to the community every Thursday at 12pm (except during the summer months). The meal is prepared and served by volunteers. All are welcome.

SOS Children’s Village BC Thrift Store

604-274-8866

St. Albans Outreach Ministries

604-278-2770

3800 Moncton Street Richmond, BC V3S 4H5 A thrift store located in Steveston. Proceeds support SOS Children’s Village BC, the only Village in Canada, located in Surrey BC. Accepts donations of clean, gently used articles for resale, such as clothing, small household goods, books, seasonal decorations, etc.

Steveston store hours are from 11am to 5pm, Monday to Sunday (subject to change).

Volunteer inquiries are welcome, and absolutely vital to the success of the store.

7260 St. Albans Road Richmond, BC V6Y 2K3 Email: office@stalbansrichmond.org | www.stalbansrichmond.org

Friday Free Lunch

Every Friday from 11:30am to 12:30pm, hot lunch is served in the Labyrinth area (North Side of the hall) at St. Albans.

Weekly Free Community Meal

A safe, friendly, and welcoming place to share a meal with children, youth, and adults on Tuesdays from 5:30pm to 6:30pm. Everyone is welcome. Runs mid- September through mid-June.

The Richmond Hospital / Healthcare Auxiliary Thrift Shop

604-271-1551

3731 Chatham Street Richmond, BC V7E 2Z4 Email: auxthriftstore@gmail.com | www.rhhaux.ca The Thrift Shop sells donated clothing, household items, toys, books, vintage curio items and much more, at low affordable prices meaning that there is the ability to clothe a family for under $25. Every Sunday there is a 50% off surprise sale on certain items, advertised on Facebook. Facebook: RichmondHospitalThriftShop, Instagram: rhathriftstore

index A

Abuse................................................................ 5, 49 Abuse of seniors................................................ 5, 49 Access Card, Recreation (City of Richmond – Diversity Services).............. 54 Access Pro Bono................................................... 50 Accessibility and Inclusion (City of Richmond) (formerly Diversity Services) ............................... 54 Accommodation and housing................................................. 38, 42, 44-45 Acute Home Based Treatment Program (Vancouver Coastal Health)................................... 7 Addiction................................................. 7-9, 15, 46, Adult day programs................................. 5, 6, 27, 30 Adult Day Program (Richmond Public Health)........ 5 AIDS.................................................................. 9, 29 Al-Anon Alateen Family Group.............................. 46 Alcohol and drugs................................................. 46 Alcohol and Drug Information & Referral (bc211)................................................................. 46 Alcoholics Anonymous.......................................... 46 Allowance Program......................................... 34, 39 Allowance for the Survivor.............................. 34, 39 ALS Society of BC........................................... 12, 29 Alzheimer Society of BC.................................. 12, 14 Ambulatory Care Services (Vancouver Coastal Health).................................... 9 Ambulance Service, BC (Ministry of Health)......... 10 Amyotrophic lateral sclerosis (ALS)................. 12, 29 Animals............................................................ 16, 58 Anne Vogel Opiate Use Treatment Clinic ............... 7 Anxiety......................................... 8, 9, 14, 24, 46, 48 Anxiety Canada..................................................... 14 Aquatic Services (City of Richmond)............... 53, 54 Army, Navy & Air Force Veterans #284.................. 54 Art Gallery, Richmond........................................... 55 Arts Centre, Richmond.......................................... 54 Arthritis Society..................................................... 14 Assisted Living...................................... 6, 37, 42, 44 Assisted Living Registrar....................................... 42 Asthma.................................................................. 15 Austin Harris Residence (S.U.C.C.E.S.S.)............. 44

B Bains, Parm (MP) .................................................. 40 bc211.............................................................. 46, 52 BC Ambulance Service (Ministry of Health)........................................ 10, 23 BC Association of Clinical Counsellors................. 14 BC Bereavement Helpline..................................... 45 BC Cancer............................................................. 14 BC Centre for Elder Advocacy and Support, see Seniors First BC............................................ 49 BC Dental Association.......................................... 14 BC Doctors of Optometry..................................... 14 BC Epilepsy Society.............................................. 14 BC Housing........................................................... 42 BC Lung Association............................................. 15 BC Lupus Society.................................................. 15

BC Medical Services Plan (MSP) (Ministry of Health)............................... 10, 23-24, 38 BC Mental Health and Substance Use Services.. .15 BC Pets and Friends............................................. 16 BC Podiatric Medical Association......................... 16 BC Psychological Association.............................. 16 BC Schizophrenia Society..................................... 16 BC Vital Statistics Agency..................................... 40 Bereavement......................................................... 45 Better at Home ......................................... 36, 41, 48 (Richmond Cares, Richmond Gives) Friendly Visiting................................................ 48 Light Housekeeping......................................... 36 Transportation.................................................. 41 Volunteer Shopping.......................................... 36 Better Business Bureau of Mainland BC............... 52 Block Watch (RCMP)............................................. 51 Breast cancer, see BC Cancer.............................. 14 Breast examination (screening mammography)............................ 10, 27 Bus Pass Program........................................... 37, 41

C Cambie Community Centre................................... 53 Canada Pension Plan (CPP).................................. 37 Canada Revenue Agency...................................... 36 Canadian Cancer Society...................................... 16 Canadian Celiac Association, Vancouver Chapter.............................................. 16 Canadian Diabetes Association, see Diabetes Canada........................................... 22 Canadian Guide Dogs for the Blind (CGDB)......... 16 Canadian Hemochromatosis Society.................... 18 Canadian Liver Foundation................................... 18 Canadian Red Cross....................................... 20, 29 Health Equipment Loan Program..................... 29 Cancer................................................................... 14 Caregivers............................................................. 45 Care facilities and homes............................ 6, 42, 44 Case management.................................................. 6 Cerebral Palsy Association of BC......................... 20 Chimo Community Services............................ 45, 50 Counselling................................................... 8, 45 Crisis Line .................................................... 8, 45 Neighbourhood Pro Bono Law Clinics............. 50 Nova House...................................................... 45 Outreach and Advocacy Services ................... 45 Chinese Help Lines (S.U.C.C.E.S.S.)..................... 45 Christmas Fund, Richmond................................... 58 Chronic Disease Self-Management Program... 28-29 Chronic fatigue syndrome..................................... 23 City Centre Community Centre – Lang Centre...... 53 City of Richmond................................. 40, 53, 54, 55 Accessibility and Inclusion .............................. 54 Aquatic Services............................................... 53 Committees...................................................... 40 Community Centres......................................... 53 Community Gardens........................................ 54 Mayor’s Office.................................................. 40 Program Registration Line................................ 54 Public Libraries................................................. 54

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Recreation, see Low Cost, No Cost................. 54 Richmond Fire-Rescue............................... 10, 40 CNIB (Canadian National Institute for the Blind)... 20 Cocaine Anonymous............................................. 46 Co-dependents Anonymous (CoDA)..................... 46 College of Chiropractors of BC............................. 20 College of Dental Surgeons of BC........................ 20 College of Massage Therapists of BC................... 20 College of Naturopathic Physicians of BC............ 20 College of Physicians and Surgeons of BC.......... 20 College of Psychologists of BC............................. 20 Community centres............................................... 53 Community Legal Assistance Society (CLAS)....... 51 Community Leisure Transportation (The Seniors Centre at Minoru Centre for Active Living).......... 24 Community meals..................................... 34, 54, 58 Community Mental Wellness Association of Canada.................................... 22, 56 Compassionate Care Benefits (Service Canada).. 39 Computer access.................................................. 49 Co-operative Housing Federation of BC............... 42 Counselling and support services.................... 45-53 Courtyard Gardens, Verve Senior Living Residence............................ 42 Crisis.............................................. 7, 8, 9, 15, 45, 50 Crisis Line (Chimo).................................................. 8 Crohn’s and Colitis Canada .................................. 22 Cultural Centre, Richmond.................................... 55

D Dementia............................................................... 12 Dementia Helpline (Alzheimer Society of BC).. 12 Dental/denture clinics............................................ 29 Dentists..................................................... 14, 20, 29 Depression, counselling for......... 8, 9, 12, 22, 47, 48 Diabetes............................................................ 9, 22 Diabetes Canada................................................... 22 Dietitian services................................................... 23 Disability Alliance BC................................ 37, 46, 51 Disability, Richmond Centre for............................. 48 Disabled persons..................... 37, 41, 45, 46, 48, 51 Disability Alliance BC........................... 37, 46, 51 BC Housing...................................................... 42 Bus Pass Program...................................... 41, 37 Canadian Guide Dogs for the Blind (CGDB).... 16 CNIB (Canadian National Institute for the Blind)........ 20 Community Leisure Transportation (The Seniors .

Centre at Minoru Centre for Active Living)....... 24 Disability Discount (ICBC)................................ 41 Diversity Services (City of Richmond).............. 54 Employment Program for Persons with Disabilities (Ministry of Social Development). 39 Fuel Tax Refund Program for Persons with Disabilities (Ministry of Finance)..................... 39 HandyDART and HandyCard (TransLink)......... 41 Home support.................................................... 6 Parking Permit Program for People with Disabilities (Richmond Centre for Disability).. 41 Peer Support (Richmond Centre for Disability) Richmond Centre for Disability...................... 48

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Taxi Saver (TransLink)....................................... 42 Doctors (Vancouver Coastal Health)....................... 7 Drugs and alcohol................................................. 46

E Emergency alert systems................................ 34, 36 Emotions Anonymous........................................... 46 Employment and Income Assistance Centre, Richmond............................................................ 39 Employment Insurance (EI) (Service Canada)....... 39 English language learning......................... 49, 56, 57 Epilepsy............................................................ 14-15 Equipment, medical............................................... 20 Extended care....................................................... 42 Eyeglasses............................................................ 58

Grief Recovery Society, Lower Mainland.............. 45 Grief support programs......................................... 45 Grocery shopping services................................ 6, 37 Guaranteed Income Supplement (GIS)................. 37 Guide Dogs for the Blind, Canadian...................... 16

H

Falls Prevention Program, Seniors.......................... 5 Family Caregivers British Columbia...................... 45 Family Information Line (Military Family Services Program)...................... 47 Family & Child Counselling (Vancouver Coastal Health)................................... 8 Federal government.............................................. 40 Fee Subsidy, Recreation (City of Richmond – Diversity Services).............. 54 Fibromyalgia.......................................................... 23 Financial Assistance for Seniors, Government Programs...................... 34, 36, 38, 39 Financial and tax services......................... 34, 35, 36 FIND Services and Resources Directory (HealthLinkBC) .................................................... 22 Fire -Rescue ......................................................... 10 Fire - Rescue, Richmond....................................... 40 Food.......................................................... 34, 54, 58 Food Bank, Richmond.................................... 34, 57 Fraserview Retirement Community Ltd................. 42 Fuel Tax Refund Program for Persons with Disabilities (Ministry of Finance)............................................ 39 Fung Loy Kok Institute of Taoism™ (formerly Fung Loy Kok Taoist Tai Chi)................ 54

Hamilton Community Centre................................. 53 HandyCard (TransLink).......................................... 41 Handycrew Co-operative (Richmond Society for Community Living).......... 36 HandyDART (TransLink)......................................... 41 Health & Home Care Society of BC................ 22, 30 Health Department (Richmond Public Health)........ 5 Health Equipment Loan Program (Canadian Red Cross)........................................... 20 Health insurance........................................ 10, 23, 38 Health organizations......................................... 12-29 HealthLinkBC ....................................................... 22 Health services, Vancouver Coastal Health – Richmond.......................................................... 5, 6 Hearing Aid Loaner Program, Lend an Ear (Wavefront Centre for Communication Accessibility).............. 29 Hearing Clinic (The Seniors Centre at Minoru Centre for Active Living).................................................. 24 Hearing impairment......................................... 24, 29 Heart and Stroke Foundation of Canada.............. 23 Heart of Richmond AIDS Society, The ................. 29 Help Lines, Cantonese and Mandarin (S.U.C.C.E.S.S.)................................................... 57 Help at home................................................... 30, 34 Hemochromatosis................................................. 18 HIV..................................................................... 9, 29 Home Adaptations for Independence (HAFI) (BC Housing)............................................ 42 Home health (Vancouver Coastal Health)................ 6 Home repairs......................................................... 36 Home security checks (RCMP – Block Watch)..... 51 Home support......................................................... 6 Hospice........................................................... 46, 58 Hospital....................................................... 9, 10, 27 Housing and accommodation.......................... 42-45

G

I

Gambling............................................................ 8,46 Gambling Support Line BC (formerly BC Problem Gambling 24-Hour Help Line)............ 46 Garratt Wellness Centre.................................... 5, 22 Gateway Theatre................................................... 54 Gilmore Park United Church................................. 34 Community Meal.............................................. 34 Glasses.................................................................. 58 Goods and Services Tax/Harmonized Sales Tax (GST/HST) Credit (Canada Revenue Agency)..... 36 Government listings.............................................. 40 Government of Canada – Information............. 40, 52 Go Volunteer.......................................................... 57 Grace Seniors Home, Richmond........................... 44 Greater Vancouver Community Services Society. 30 Greene, Kelly (MLA)............................................... 40

ICBC...................................................................... 41 Immigration and Citizenship Canada.................... 56 Immigrants..................................... 26, 45, 52, 56, 57 Immunization Clinic, Richmond............................... 6 Indigenous Health................................................. 23 Income tax clinics............................................ 39, 53 Information services........................................ 52, 53 Information & Referral Services, Richmond Cares, Richmond Gives....................... 53 Information, Government of Canada .............. 40, 52 Insurance, health....................................... 10, 23, 38 Insurance Corporation of British Columbia (ICBC).................................................................. 41 Interpretation services............................................. 5 For health........................................................... 5 For sign language............................................... 5

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Jackson Lam Adult Day Centre (S.U.C.C.E.S.S.)................................................... 30 Japanese Community Volunteers Association (Tonari Gumi)........................................... 34, 47, 52 Jewish Family Services (formerly Jewish Family Services Agency).... 47, 52

K Kidney Foundation of Canada............................... 23 Kidney Connect (Peer Support Program)......... 23 Kehila Society of Richmond.................................. 47 Kosher Meal Delivery............................................. 47

L Law Students’ Legal Advice Society..................... 51 Lawn Bowling Club, Richmond............................. 55 Lawyer Referral Service (Access Pro Bono, formerly Canadian Bar Association).................... 50 Legal services................................................... 50-51 Legal Services Society.......................................... 51 Leisure activities......................................... 24, 53-56 LGBT services....................................................... 50 Library, Richmond Public...................................... 54 Lifeline, Philips....................................................... 34 Lions Manor, Richmond........................................ 42 Low cost goods and services.......................... 57-58 Lower Mainland Grief Recovery Society............... 45 Lung Association, BC............................................ 15 Lupus..................................................................... 15

M Mammograms................................................. 10, 27 Manicures............................................. 24, 27-28, 55 Massage.................................................... 20, 27, 28 Meals........................................................... 5, 20, 24 Meals on Wheels............................................. 22, 34 MedicAlert Foundation Canada...................... 23, 36 Medical equipment and supplies.......................... 29 Medical Services Plan (MSP) (Ministry of Health).................................... 10, 23, 38 MEFM (Myalgic Encephalomyelitis and Fibromyalgia Society of BC)..................................................... 23 Members of Parliament (MPs)............................... 40 Members of the Legislative Assembly (MLAs)...... 40 Mental health........ 7-9, 15, 16, 18, 20, 22, 30, 32, 48 Mental Health Emergency Services................... 8 Mental Health Support Line, BC (HeretoHelp)................................................... 15 Vancouver Coastal Health – Richmond – Mental Health and Substance Use.................. 7-9 Miao, Wilson (MP) ................................................ 40 Military Family Services Program – Family Information Line....................................... 47 Ministry of Finance................................................ 39 Ministry of Health.................................................. 10 Ministry of Social Development............................. 39

index

Ministry of Tourism, Arts & Culture (formerly Ministry of Community, Sport and Cultural Development).....40 Minoru Centre for Active Living................. 24, 34, 41 MLAs, see Members of Legislative Assembly....... 40 Mood Disorders Association of BC (MDABC)....... 24 MPs, see Members of Parliament......................... 40 MSP, see Medical Services Plan (Ministry of Health).................................. 10, 23, 38 Multicultural Community Services, Richmond...... 56 Multicultural Seniors Society, Richmond............... 56 Multicultural Helping House Society..................... 26 Senior Health and Wellness Program............... 26 Multiple Sclerosis Society of Canada.................... 26 Support Groups................................................ 26 Municipal government........................................... 40 Muscular Dystrophy Canada................................. 26 Museum, Richmond.............................................. 55 Myalgic encephalomyelitis.................................... 23 MyLawBC (Legal Services Society) ...................... 51

Physicians............................................................. 20 Pinegrove Place..................................................... 42 Podiatric Medical Association, BC........................ 16 Police................................................................ 51-52 Pools............................................................... 53, 54 Problem Gambling Prevention and Counselling Services............................................................... 46 Property Tax Deferment Program.......................... 38 Prostate Cancer Foundation BC........................... 26 Prostate Cancer Networking Group, Richmond Chinese............................................................... 26 Provincial government........................................... 40 Psychiatric services, see Mental Health and Substance Use services ................... 7-9, 15, 16, 18, 20, 24, 25, 30, 34, 48 Psychologists............................................ 14, 16, 20 Public Guardian and Trustee of BC....................... 51 Pulmonary Rehabilitation Program (Richmond Public Health).................................. 5, 9

N

Q

National Association of Federal Retirees, Vancouver Branch............................................... 48 Nar-Anon Family Groups....................................... 46 Narcotics Anonymous........................................... 46 Nature Park Society, Richmond...................... 46, 55 Needle Exchange, Richmond.................................. 8 Neglect.............................................................. 5, 49 Neighbourhood Pro Bono Law Clinics (Chimo)..... 45 Neuromuscular disorders (muscular dystrophy)... 26 New Canadians................................................ 56-57 Nidus Personal Planning Resource Centre and Registry............................................................... 51 Nurse line, BC see HealthLink BC......................... 22 Nutrition (dietitian)................................................. 23

QuitNow services................................................ 5, 6 QMUNITY.............................................................. 50

0 Old Age Security (OAS)......................................... 38 Opiate Use Treatment Clinic, Anne Vogel............... 7 Optometrists, BC Association of, see Optometry, BC Doctors of............................ 14 Optometry, BC Doctors of .................................... 14 Ostomy.................................................................. 29

P Palliative care services................................ 5, 10, 30 Parking Permit Program for People with Disabilities (Richmond Centre for Disability) ......................... 41 Parkinson Society BC (PSBC)............................... 26 Passport Office, Richmond................................... 41 Pathways Clubhouse Society of Richmond...... 8, 26 Pedicures............................................. 24, 27, 28, 55 Peer counsellors.................................................... 48 Pension Plan, Canada (CPP)........................... 36, 39 Peoples’ Law School, the...................................... 51 Personal safety and communication............... 34, 36 Pets (BC Pets and Friends)................................... 16 PharmaCare (Ministry of Health)............... 10, 24, 38 Philips Lifeline........................................................ 32

R ReAct Adult Protection Program (Vancouver Coastal Health)................................... 5 Recreation........................................................ 53-56 Recreation Access Card (City of Richmond – Accessibility and Inclusion, formerly Diversity Services)................................. 54 Recreation Fee Subsidy (City of Richmond – Accessibility and Inclusion, formerly Diversity Services)................................. 54 Recycling Council of British Columbia.................. 57 Red Cross, Canadian...................................... 20, 29 Health Equipment Loan Program..................... 20 Rent subsidy, (SAFER)..................................... 38, 42 Repairs, home or appliance.................................. 36 Representation agreements............................ 50, 51 Residential care....................................................... 6 Residential Tenancy Office.................................... 44 Respite...................................................... 22, 30, 31 Richmond Animal Protection Society Thrift Store........................................................... 58 Richmond Art Gallery............................................ 55 Richmond Arts Centre........................................... 54 Richmond Cares, Richmond Gives ............................................ 36, 45, 48, 52, 57, 58 Better At Home, Richmond.............................. 48 Information & Referral Services........................ 52 Richmond Christmas Fund............................... 58 Richmond Family & Friend Caregiver Hub....... 45 Richmond Senior Peer Counselling................. 48 Seniors Information & Referral................... 36, 52 Volunteer Centre............................................... 57 Volunteer Shopping Program........................... 36 Richmond Centre for Disability (RCD)................... 48 Richmond Chinese Community Society............... 55 Richmond Christmas Fund.................................... 58

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Richmond, City of....................................... 40, 53-56 Richmond Community Concert Band................... 55 Richmond Cultural Centre..................................... 55 Richmond Employment and Assistance Centre (Ministry of Social Development)......................... 39 Richmond Family Place Thrift Store...................... 58 Richmond Food Bank..................................... 34, 57 Richmond Golden Rods and Reels....................... 55 Richmond Grace Seniors Home............................ 44 Richmond Handycrew Co-operative (Richmond Society for Community Living).......... 36 Richmond Health Department (Richmond Public Health)...................................... 5 Richmond Healthy Heart Program (Vancouver Coastal Health – Richmond – Richmond Hospital) .............................................. 9 Richmond Hospital (Vancouver Coastal Health - Richmond)................................... 9, 10, 27 Screening Mammography Program of BC...... 10, 27 Richmond Hospital Healthcare Auxiliary Thrift Shop............................................ 58 Richmond Immunization Clinic................................ 5 Richmond Kinsmen Adult Day Centre......... 6, 27, 30 Richmond Lawn Bowling Club.............................. 55 Richmond Lions Manor......................................... 42 Richmond Mental Health Consumer and Friends Society............................................... 8 Richmond Multicultural Community Services................................................... 39, 52, 56 Chai at Chaupal................................................ 56 English Conversation Classes.......................... 56 Inclusive Community Programs....................... 56 Income Tax Clinic............................................. 39 Information & Referral Services – Settlement Services....................................... 56 Labour Market Services................................... 56 Multicultural Seniors Group.............................. 56 Richmond Multicultural Seniors Society............... 56 Richmond Museum............................................... 55 Richmond Nature Park Society............................. 55 Richmond Needle Exchange................................... 8 Richmond Passport Office.................................... 41 Richmond Poverty Response Committee............. 58 Richmond Program Registration Line................... 54 Richmond Public Health.......................................... 5 Falls Prevention Program................................... 5 Richmond Public Library....................................... 54 Richmond Senior Peer Counselling (Richmond Cares, Richmond Gives)................... 48 Richmond Seniors’ Fall Prevention Network ........ 27 Richmond Shares.................................................. 28 Richmond Society for Community Living.............. 36 Richmond Handycrew Co-operative..................... 36 Richmond Stroke Recovery Centre, see Richmond Stroke Recovery Chinese Program..................... 27 Richmond Women’s Resource Centre Association.............................................. 49, 52, 56 Computer Training............................................ 49 English Conversation and Writing......................... 49 Rosewood Manor.................................................. 42 Rotary Hospice House (Salvation Army)............... 46 Royal Canadian Legion - Branch #291................. 55

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Royal Canadian Mounted Police (RCMP)............. 51

S S.U.C.C.E.S.S...................................... 30, 44, 45, 57 Austin Harris Residence................................... 44 BC Settlement and Integration Services (BCSIS).............................................. 57 Community Airport Newcomers Network (CANN).............................................................. 57 Community Services........................................ 57 Help Lines – Mandarin & Cantonese................ 57 Immigrant Settlement and Integration Programs.......................................................... 57 Jackson Lam Adult Day Centre........................ 30 Language Instruction for Newcomers to Canada (LINC).............................................. 57 Seniors’ and Women’s Services....................... 57 Simon K.Y. Lee Seniors Care Home................. 44 Storeys Affordable Housing............................. 44 SAFER - Shelter Aid for Elderly Renters (BC Housing)................................................. 38, 42 SAIL - Seniors Abuse and Information Line (BC Centre for Elder Advocacy and Support)............ 49 Salvation Army........................................... 45-46, 58 Community Christmas Dinner.......................... 58 Emergency Social Services.............................. 58 Free Eyeglasses............................................... 58 Rotary Hospice House..................................... 46 Richmond House Emergency Shelter.............. 58 Weekly Free Community Lunch........................ 58 Schizophrenia Society, BC.................................... 16 Scleroderma Association of BC ........................... 28 Screening Mammography Program of BC (Vancouver Coastal Health)........................... 10, 27 Sea Island Community Centre.............................. 53 Self-Management Programs............................ 28-29 Better Choices, Better Health.......................... 29 Health Coach Program..................................... 29 Tool Kits for Active Living................................. 29 Tool Kits for Active Living Plus Calls................ 29 Virtual Self-Management Program................... 29 Seniors Centre at Minoru Centre for Active Living, The........................ 24, 34, 41, 53, 55 Senior Citizens’ Repair Service............................. 36 Seniors First BC.................................................... 49 Seniors Abuse and Information Line (SAIL) (Seniors First BC)...................................... 49 Seniors Advisory Committee, Richmond (RSAC)................................................................. 40 Seniors’ Fall Prevention Network, Richmond........ 27 Seniors Falls Prevention Program........................... 5 Seniors’ Housing Society, Steveston 284............. 44 Seniors Information & Referral...... 22, 34, 36, 39, 53 Seniors Services Society....................................... 44 Housing Services............................................. 44 Information and Referral................................... 44 Senior’s Supplement (Financial Assistance for Seniors)....................... 38 Seniors’ Wellness Clinics................................. 27-28 Service BC....................................................... 40, 52 Service Canada Centre (Richmond)...................... 39 62

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Services for new Canadians............................. 56-57 Settlement services.......................................... 56-57 Shelter Aid for Elderly Renters – SAFER (BC Housing)..................................... 38, 42 Shopping services............................................. 6, 36 Simon K.Y. Lee Seniors Care Home (S.U.C.C.E.S.S.)................................................... 44 Singh, Aman (MLA)................................................ 40 Smoking, quit................................................ 5, 6, 15 Social groups................................................... 53-56 Army, Navy & Air Force Veterans #284............. 54 Richmond Golden Rods and Reels.................. 55 Richmond Lawn Bowling Club......................... 55 Richmond Multicultural Seniors Group............ 56 Royal Canadian Legion Branch #291............... 55 Social Planning and Research Council BC........... 41 SOS Children’s Village BC Thrift Store.................. 58 South Arm Community Centre.............................. 53 South Arm Outdoor Pool....................................... 53 St. Alban’s Outreach Ministries ................................

Weekly Free Community Meal.................... 34, 58 St. John Ambulance.............................................. 36 Steveston Community Centre............................... 53 Steveston Japanese Canadian Cultural Centre.... 55 Steveston Interurban Tram.................................... 55 Steveston Museum and Visitor’s Centre............... 55 Steveston Outdoor Pool........................................ 53 Steveston 284 Seniors’ Housing Society ............. 44 Stroke.............................................................. 23, 27 Subsidized housing..................................... 6, 42, 44 Substance Use (Vancouver Coastal Health – Richmond) ........... 7-9 Suicide intervention and counselling........... 8, 15, 45 Suicide support groups......................................... 45 Support groups for Alzheimer’s ............................ 12 Surgeons............................................................... 20

T TAP BC - Travel Assistance Program (Ministry of Health)........................................ 10, 24 Tai chi.................................................................... 54 Tax and financial services................................. 36-39 Taxi Saver (TransLink)............................................ 42 Tenants’ Resource and Advisory Centre (TRAC)... 44 The Freecycle Network – Richmond (formerly Freecycle Richmond)............................ 57 The Heart of Richmond AIDS Society................... 29 The People’s Law School...................................... 51 Theatre, Richmond Gateway................................. 54 Third Age Learning at Kwantlen (TALK)................. 56 Thompson Community Centre.............................. 53 Thrift stores........................................................... 58 Tobacco Reduction Program (Richmond Public Health) ..................................... 6 Translation services................................................. 5 For health........................................................... 5 TransLink............................................................... 41 HandyCard....................................................... 41 HandyDart........................................................ 41 Lost & Found.................................................... 41 Taxi Saver......................................................... 42

Transit Information............................................ 42 Transportation services.................................... 41-42 Travel Assistance Program – TAP BC (Ministry of Health)........................................ 10, 24 Travel Clinic (Vancouver Coastal Health)................. 6 Trustee, Public Guardian and................................ 51 Estate and Personal Trust Services.................. 51 Services to Adults............................................ 51 Turning Point Recovery Society.......... 29, 30, 34, 45

U UBC Faculty of Dentistry – Dental Clinic............... 29 United Ostomy Association of Canada................. 29

V Vancouver Coastal Health.......................... 5-7, 9, 42 Doctors............................................................... 7 Home Health...................................................... 6 Long Term Care Facilities................................. 42 Mental Health and Substance Use.................. 7-9 Richmond Hospital........................................ 9-10 Vancouver Coastal Health – Richmond..... 5-7, 42 Vancouver Community College – Dental Clinic..... 29 Veterans’ services..................................... 41, 47, 54 Veterans Affairs Canada........................................ 41 VictimLINK (bc211)................................................ 45 Victim services.......................................... 45, 50, 52 Visual impairment services.............................. 16, 20 Vital Statistics Agency, BC.................................... 40 Volunteer assistance......................................... 6, 36 Volunteer Centre, Richmond Cares, Richmond Gives..................... 57 Volunteer opportunities......................................... 57

W Wat, Teresa (MLA).................................................. 40 Watermania........................................................... 54 Wellness Clinics, Seniors’............................... 27, 28 Wavefront Centre for Communication Accessibility (formerly Western Institute for the Deaf and Hard of Hearing)............................................................... 29 West Richmond Community Centre...................... 53 West Richmond Pitch and Putt Golf Course................................................................. 56 Women’s Resource Centre Association, Richmond................................................ 49, 52, 56

Y Yao, Henry (MLA)................................................... 40

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RICHMOND CARES

RICHMOND GIVES

Seniors Community Support Services Because we’re here...

seniors stay independent longer • Information & Volunteer Centre

A Hub for Volunteering and Giving

• Leadership Richmond • Neighbourhood Small Grants • Richmond Child Care Resource & Referral Centre • Richmond Christmas Fund • Seniors Community Support Services

Become a Volunteer Our Seniors Community Support Services are themselves supported by an incredible team of volunteers - a team we’d love for you to join! Opportunities are available as volunteer shoppers, drivers, and friendly visitors, just to name a few.

Contact us to explore volunteer opportunities and to find out more about our programs and services.

190 - 7000 Minoru Blvd., Richmond, B.C. V6Y 3Z5 A Hub for Volunteering and Giving

604-279-7020 or info@rcrg.org www.rcrg.org

Help Us Build a Caring Community for Seniors