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Signature Mazda
Service
RICHMOND
Winter Tire Special General Altimax Arctic Tires....... $14900ea. 16” Steel Wheels ......................... $7995ea. Installation .................................. $6995ea. TIRE STORAGE $ SPECIAL $ Only 95 4 All Tires
49
940
00
+ Taxes
Service Department Business Hours: Mon. - Fri. 8:00am to 5:00pm · Sat. 8:00am to 4:00pm * Wheel not exactly as shown
1 - 866 - 523 - 2101 Email us to contact our team www.signaturemazda.com
Signature Mazda Service Philosophy: Your Mazda vehicle is a finely-tuned technologically advanced machine featuring the latest equipment. Don’t entrust it to just anyone; bring it to the skilled, qualified specialists in the largest Mazda service department in Richmond and Metro Vancouver. Bring it to Signature Mazda! The only hands touching your car or truck when you need maintenance or repair will be expert ones. Book on-line and get some well-deserved TLC! We offer: • Nitrogen-filled tires, enhancing handling, improving fuel economy by up to 15% and extending tire life • Free pickup and drop off, and courtesy cars • Free wash and vacuum • Comfortable lounge with WiFi, kids play area and complimentary beverages • Service 6 days a week • Modern facilities, with 10 service bays
604-278-3185
DL #11029
www.signaturemazda.com
2 STORES - Online and in the Richmond Auto Mall
Left to right: Deryl Griffith, General Sales Manager; Vikki Kazakoff, Customer Relations Manager; Marko Joannou, General Manager.
Signature Mazda With 11 Mazda dealerships stretching from Richmond to Chilliwack, you would think it would be quite difficult to differentiate one from another. But Marko Joannou, general manager at Signature Mazda in the Richmond Auto Mall said it’s actually quite easy. “We take a different approach to the consumer. Our whole philosophy is it’s virtually impossible to replace consumers and it’s easy to replace cars,” said Joannou. He said that 36 per cent of their business is comprised of repeat customers — one in particular has purchased over a dozen vehicles from Signature, the largest Mazda retailer in Western Canada, since they opened their doors in September of 2000. And that statistic speaks for itself. The service department at the dealership deserves a lot of credit for bringing people back time and time again. Open six days a week from 8 a.m to 5 p.m., Joannou says they have the capacity to book up to 50 appointments in their 10 service bays manned by highly-qualified staff. There are also six courtesy vehicles available, and on the rare occasion they are all booked subsidized rental cars are available at $19 a day.
“All of our technicians go through four upgraded courses a year to refresh their skills so they understand the current technology. There is a lot of technology in cars nowadays,” he said. On average, about 300 people a week come through the doors, mostly for regular 8,000 and 16,000 km maintenance, thanks to their competitive pricing and Mazda’s vaunted build quality. “Mazda’s philosophy is not to be a mass volume producer, rather they pride themselves on craftsmanship. All of the cars come from Hiroshima, none of their products are built in North America, Mexico, or any other part of the world. The fit and finish is there.” Joannou added Signature Mazda is also a big supporter of the community, donating funds to the Canuck Place Children’s Hospice. Closer to home, the dealership is also involved with taking care of the proliferation of rabbits on the property by employing a veterinarian and temporarily housing the bunnies until they’re adopted by new owners. ~ Benjamin Yong Richmond News
SCAN WITH LAYAR