MoveEasy 2.0 focuses on a better user experience and brand visibility while placing the dedicated concierge front and center.
Customizing the Client Experience From Beginning to End MOVEEASY RELEASES MOVING CONCIERGE 2.0 By RISMedia Staff
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client for life. It’s what we all want. Yet client engagement and retention are two of the most overlooked aspects within the real estate industry. With an average span of five to seven years between transactions, the real estate industry faces a unique customer engagement challenge. That’s why many of the industry’s top brands (Berkshire Hathaway HomeServices, Century 21, Realty ONE Group) and several prominent brokerages, including Berkshire Hathaway HomeServices Fox & Roach, REALTORS ®, HUNT ERA and CENTURY 21 Judge Fite, have turned to MoveEasy. Free for you and your client, MoveEasy’s full-service conciergefor-life platform helps owners with every aspect of their move. It also provides meaningful client contact to engage and retain clients. “It’s not just a ‘nice to have.’ It’s the missing piece in customer engagement,” 60 July 2021 RISMedia’s REAL ESTATE
says MoveEasy Co-Founder and CEO Venkatesh Ganapathy. “We know that moving is one of the most exciting and most stressful times in a person’s life,” says Ganapathy. “Imagine giving your client the gift of a seamless move and a lifetime concierge on top of that.
You’re going to be the broker they remember and recommend to family and friends.” Perhaps the company’s most unique feature is a dedicated lifetime concierge, which Ganapathy says is an essential part of client retention. Clients can choose to build a relationship with their own personal assistant who does the legwork for them. With one call, homeowners can outsource the mundane tasks associated with moving. This includes sitting on hold with utility and cable companies. When a prominent broker in Florida gifted Andrew Hawthorne with the MoveEasy service for his in-state move, he not only took advantage of it, but, in his own words, was also “beyond happy!” “MoveEasy has taken an immense amount of stress from to-dos off my plate and even provided unexpected resources like adding security system upgrades,” says Hawthorne. Such experiences have led to over 95% of all homeowners who have used the service giving it a four- or five-star rating.
