MEET CAITLYN

PREVENTION & EDUCATION

Caitlyn, a 38 year old female, initially came into the Doorway where she met with a Case Manager and a Recovery Support Specialist to complete an assessment. Caitlyn shared that she had suffered significant trauma since age 5. She disclosed that she had been in multiple relationships where she was verbally and physically abused and that she was currently living with one of her abusers.

The Doorway referred her to the Choices program for services and scheduled an initial meeting to develop a treatment plan with the Recovery Support Team Manager. Shortly before the appointment, Caitlyn called her Clinician from the Doorway to report that she had just escaped her abuser. Caitlyn explained that earlier that day, her abuser had physically harmed her and that she had locked herself in the train station bathroom to protect herself. The Case Manager from the Doorway reached out to the Recovery Support Team Manager who offered to meet with Caitlyn whenever she could get to Choices, no matter what.

OUTPATIENT SERVICES

Caitlyn arrived at Choices a short time later with all of her belongings. After hearing more of her story, the Recovery Support Team Manager felt that Caitlyn was in enough danger that immediate action needed to be taken before she left the office. Choices reached back out to staff from the Doorway to problem-solve as a team. With help from The Doorway staff, Caitlyn reached out to Domestic Violence shelters and was able to find a bed at a sober living facility in Manchester, and Caitlyn was later transferred to a sister facility in Concord.

At her next appointment with Choices staff, Caitlyn presented in a much better place. She had not seen or been around her abuser since that day and the team was also able to supply her with a gift card to get new clothes through the Doorway. Caitlyn has continued her treatment with the staff at Choices and is attending groups with Clinicians and Peer Support Specialists. She also receives bridge counseling and support from staff at The Doorway.

for the administrative assistants to figure out which plan they’re supposed to select when inputting client information,” Holland explained.

All-in-all, Nelson, O’Connell and Holland express nothing but gratitude for the hard work and dedication of their staff.

“It’s been a delicate balance for folks to continue to meet the needs of the agency and at the same time still practice good self-care. We work hard to ensure that they’re building self-care into their life. This year we’re re-prioritizing what folks’ workloads look like and what we’re able to accomplish in a day. The teams have stepped up on their team building activities not only within their teams but also within the programs to lift morale and have lighthearted experiences,” shared O’Connell.

“I couldn’t ask for a better crew,” said Nelson of his team. “These people are dedicated; they’ll do whatever is required of them. My guys are all as happy as can be. When you see them working they’re always doing it with a smile. Whenever I have more work, they don’t complain they just come in and do it.”

“I’m just really impressed with my team leads,” shared Holland. “They’ve worked really hard on helping to train new staff and getting the department a little more functional, and have done a lot to get our aging numbers down and improving the incoming collection rate.”

“There’s been a lot of implication on how the Administrative Operations team navigates their work flow and it’s been really nice that they’ve just been able to pivot in a heartbeat and also just continue to push through a much heavier workload – a workload that they didn’t have prior to the pandemic – with fewer resources. To be able to push through and manage it and keep a good attitude…I’m just grateful,” said O’Connell.

In addition to the Facilities, Administrative Operations and Accounts Receivable teams, Riverbend is also supported by Human Resources, Information Technology, Quality Assurance and Community Affairs departments who each have crucial functions. These teams ensure that staff feel supported and their needs are met, adaptation to a virtual technological environment is enabled, clients are receiving excellent care, and that Riverbend is raising awareness and funds in order to remain a successful non-profit organization.

HUMAN RESOURCES*

>1,326 JOB APPLICATIONS

>181 TRAININGS

>770 HOURS PROCESSING PAYROLL

*SINCE MARCH 2020

COMMUNITY AFFAIRS*

$2.8 MILLION IN CHARITABLE SUPPORT 12 EVENTS HOSTED IN-PERSON/VIRTUALLY 9 PUBLICATIONS, 56 E-BLASTS, 1,262 SOCIAL MEDIA POSTS

*SINCE MARCH 2020