All-in-all, Nelson, O’Connell and Holland express nothing but gratitude for the hard work and dedication of their staff.
HUMAN RESOURCES*
able to pivot in a heartbeat and also just continue to push through a much heavier workload – a workload that they didn’t have prior to the pandemic – with fewer resources. To be able to push through and manage it and keep a good attitude…I’m just grateful,” said O’Connell.
>1,326 JOB APPLICATIONS >181 TRAININGS >770 HOURS PROCESSING PAYROLL *SINCE MARCH 2020 “It’s been a delicate balance for folks to continue to meet the needs of the agency and at the same time still practice good self-care. We work hard to ensure that they’re building self-care into their life. This year we’re re-prioritizing what folks’ workloads look like and what we’re able to accomplish in a day. The teams have stepped up on their team building activities not only within their teams but also within the programs to lift morale and have lighthearted experiences,” shared O’Connell. “I couldn’t ask for a better crew,” said Nelson of his team. “These people are dedicated; they’ll do whatever is required of them. My guys are all as happy as can be. When you see them working they’re always doing it with a smile. Whenever I have more work, they don’t complain they just come in and do it.” “I’m just really impressed with my team leads,” shared Holland. “They’ve worked really hard on helping to train new staff and getting the department a little more functional, and have done a lot to get our aging numbers down and improving the incoming collection rate.” “There’s been a lot of implication on how the Administrative Operations team navigates their work flow and it’s been really nice that they’ve just been
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2021 ANNUAL REPORT
In addition to the Facilities, Administrative Operations and Accounts Receivable teams, Riverbend is also supported by Human Resources, Information Technology, Quality Assurance and Community Affairs departments who each have crucial functions. These teams ensure that staff feel supported and their needs are met, adaptation to a virtual technological environment is enabled, clients are receiving excellent care, and that Riverbend is raising awareness and funds in order to remain a successful non-profit organization.
COMMUNITY AFFAIRS* $2.8 MILLION IN CHARITABLE SUPPORT 12 EVENTS HOSTED IN-PERSON/VIRTUALLY 9 PUBLICATIONS, 56 E-BLASTS, 1,262 SOCIAL MEDIA POSTS *SINCE MARCH 2020
