Fleet Bus and Coach Winter 2009 by Orla Sweeney

OFFICIAL IRISH JOURNAL OF THE INTERNATIONAL BUS/COACH AWARDS

Volume 6. No. 3. Winter 2009

Coach of the Year 2010

Mercedes-Benz Travego REVIEWS: • Busworld 2009 • Coach & Bus Live ‘09

REPORT: Euro Coach Test – Paris

PROFILE: Dualway Group

contents Winter 2009

NEWS Optare in fighting mode • Baynets enhance pit safety •12 Day derogation debacle continues • Volvo Coach Winter Check Programme • VOSA focuses on PSV industry plus Bus Lane news clips

NEW FLEET Recent sales and deliveries

COVER Mercedes-Benz Travego awarded ‘Coach of the Year 2010’

REVIEW I Busworld Europe – Kortrijk, Belgium

TEST Euro Test analyses the contenders for Coach of the Year

AWARDS Fleet Bus & Coach Awards presentation

FORUM Report from the Fleet Truck & Bus Forum

FLEETING SHOTS Featuring Camera technology, RSA Awards, Benfica FC & Top Railway Stations

PRODUCT Latest from Cummins, Wright Group & Mercedes-Benz

PROFILE The Dualway Group, Rathcoole, County Dublin

REVIEW II Coach & Bus Live, NEC - Birmingham

NEWSLETTER CTTC Column – Coach Tourism & Transport Council of Ireland

COMMENT Back Seat Driver by Sean Murtagh

P16

P 24 Fleet Bus & Coach Magazine D’Alton Street, Claremorris, Co. Mayo, Ireland. Tel: +353 (0)94 9372819/ 9372826 Fax: +353 (0)94 9373571 Email: enquiries@fleet.ie ISSN: 1649-9433 Managing Editor: Jarlath Sweeney Editor: Sean Murtagh Contributors: Gerry Murphy, Cathal Doyle, Gerry Mullins.

Fleet Bus & Coach - the official Irish journal of the International Bus/Coach of the Year Awards.

Photography: Jarlath Sweeney, Sean Murtagh, Gerry Murphy, Cathal Doyle. Administration: Orla Sweeney, Denise Vahey, Helen Maguire. Advertising: Mary Morrissey, Orla Sweeney. Design: Eamon Wynne.

www.fleet.ie

Fleet Transport/ Fleet Car/ Green Fleet Management/ Fleet Van & Utility/ Fleet Bus & Coach/ Fleet Trailer & Body Builder/ Fleet Maritime are published by JJDS Publications Ltd. Registered Office: D’Alton Street, Claremorris, Co. Mayo. Co. Reg. 368767 Directors: Jarlath Sweeney, Sean Murtagh.

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FB&C11.09

Disclaimer: Fleet Transport Magazine management can accept no responsibility for the accuracy of contributed articles or statements appearing in this magazine and any views or opinions expressed are not necessarily those of Fleet Transport management, save where otherwise indicated. No responsibility for loss or distress occasioned to any person acting or refraining from acting as a result of the material in this publication can be accepted by the authors, contributors, Editors or publishers. The Editor reserves the right to make publishing decisions on any advertisements or editorial article submitted to the magazine and to refuse publication or to edit any editorial material as seems appropriate to him. Professional legal advice should always be sought in relation to any specific matter.

FLEETBUS&COACH | Winter 2009 3

NEWS 1

BUS LANE No changes to Volvo’s Bus Sales Centre following restructure of Loughborough Irish customers of Volvo Buses & Coaches will be familiar with the Swedish brand’s Loughborough Bus & Coach Centre located at Loughborough. Currently, two adjacent sites cover vehicle sales/mechanical repairs and parts/bodyshop/paint shop activities conducted at Brisco Avenue and Byron Street respectively. Th is fi rst facility is due to close with vehicle display and sales functions to be relocated at the Middlemarch Industrial Estate in Coventry. Mechanical requirements are to be met by the existing Volvo Truck & Bus Dealership immediately adjacent. Byron Street will continue to provide its existing services into the future.

Nationwide Service Support from Cummins As part of whole new global strategy, Cummins is now offering its most comprehensive nationwide support on all products in each market sector be it vehicle, industrial, marine, power generation etc. “Our aim is to provide customers with worldclass service support across the UK and Ireland that is fast and responsive, flexible and convenient, and minimises equipment downtime and costs,” says Mark Durk, Marketing Manager, Cummins UK. “With a nationwide fleet of mobile service engineers, our highly trained and skilled service professionals have the capability, expertise and experience to support you, wherever you may be,” he added.

Successf ul Attempt

Sw im

Record

Congratulations to Stephen Millar (Dublin Mini Coaches) and Henry O’Neill (Translink) on their successful attempt at breaking the long-distance swim record. The duo helped to smash the old record of 450 miles held by a Chinese team by a whopping 235.5 miles! As part of the Irish Swimming Team their effort now requires a re-write in the Guinness Book of Records. The milestone event took part at Camlough Lake, Armagh over 10 days.

Fleet Bus & Coach - First with the news in the PSV industry

www.fleet.ie

4 FLEETBUS&COACH | Winter 2009

Optare prepares for ‘dog-fight’

it h ju s t over four months in the job, newly appointed O pt a re CEO, Jim Sumner (pictured) is now well aware of the battle ahead to keep the UK’s second largest coach and bus manufacturer af loat. He described the current situation in the PSV industry as a ‘dog-fight’ as all producers are chasing a seriously reduced number of orders and as a result, “pricing disciplines have gone out the window.” He is worried about that aspect of the business side of the industry “as once prices are reduced, it is very hard to bring them up again.” Jim also sees 2010 as a writeoff with litt le sign of recovery next year. Mr. Sumner who arrived to the position from the role of Managing Director of Leyland Trucks Ltd., stated he was proud in the way the 500 strong Optare team has responded to the downturn which has led to some restructuring such as the closure of the Rotherham Plant (which is now For Sale), slashing inventory levels and losing good people from the fi rm.

Optare EcoDrive dashboard

Through new funding from the stock-exchange and with the UK Government putt ing up a £30m fund from which bus companies and Local Authorities can compete for grants to develop and buy new low carbon buses, Optare aims to be in the frame there also with further development of its all electric and hybrid products. “What Optare offers is choice,” he emphasised. He mentioned the three ‘F’s’ – Fuel Efficiency, Flexibility and Future Proofing. “As we do not have the critical mass of our main opposition, flexibility is therefore crucial to us for the next two years.” From Hybrids to Transport for London approved Double Deckers to obtaining further cost cuts from component suppliers to achieving an industry leading quality standard, the next twelve months will help secure the future of Optare.

Baynets - Pit Saviour With health & safety issues becoming more to the fore in workshops and garages a Cavan based company PE Services has a pit safety system, which ensures that vehicle service areas are safer for staff and customers. “The system is called Baynets,” explained Kilian Cawley, Director who adds that this maintenance pit safety system increases productivity too. To date Kilian’s company has contracted several high profi le sales such as Wrightbus, Dublin Bus and McElvaney’s Scania (Dublin).

“Th is system has many benefits over other systems, it is quick and easy to install, very easy to use, very cost effective, no maintenance and will save money in insurance premiums, reduced downtime and will give peace of mind of a safer work place,” he concluded.

Travel industry demands urgent publication of 12-day derogation

t the time of going to press there was still no decision from the European Institutions regarding a formal decision on the re-introduction of the long awaited 12-day derogation for international coach tourism. Th ree leading travel industry bodies - The European Tour Operators Association (ETOA), the European Travel Agents’ and Tour Operators’ Association (ECTAA) and the International Road Transport Union (IRU) call on the European Council to publish the new rules so that operators, drivers and customers can benefit from the derogation by Spring 2010.

ETOA, ECTAA and the IRU are dismayed that bureaucratic procedures within the EU linguistic services have delayed the finalisation of the text. Th is red tape will now increase the costs for travel businesses that have planned and contracted their services with the assumption of an effective application of the 12-day derogation in early 2010. The 12-day derogation is of vital importance for European competitiveness in world tourism markets. Th is new delay postpones its implementation beyond Easter 2010, which will harm inbound tourism and related jobs.

NEWS 11

Free Winter Check from Volvo

BUS LANE

“I

Another Gold for the MercedesBenz Tourino

t makes sense to protect your coach against the potential ravages of the winter months,” said Steve Hall who heads-up the Aftermarket Division of Volvo Bus on informing Fleet Bus & Coach of the Volvo Coach Winter Check-up campaign. “The 10 point Winter Check-up ensures that your Volvo coach continues to have all of the safety and reliability attributes, providing you with peace of mind and assurance that your coach is in the best possible condition to cope

with potential adverse weather conditions,” he added.

Winter Check-up includes:1. 2. 3. 4. 5. 6. 7. 8. 9. 10.

Full mid-tronics test Coolant test Visually check engine for leaks Air tank drain down Condenser drain valve check Smoke test Brake test Fault code read out Belt condition check Screen wash/Wiper check

“At your local dealer, fully trained Volvo technicians with access to all the latest diagnostic tools will apply their expertise and knowledge to carry out this comprehensive series of checks,” added Steve. The Winter Check Programme ends on 31 December 2009.

VOSA Tackles Buses, Coaches & Limos

ough new powers to allow the Vehicle and Operator Services Agency (VOSA) to crack down on illegal bus and limousine operators came into force on 1 October 2009. The new powers allow VOSA to seize vehicles with more than eight passenger seats – including buses, coaches, minibuses and large limousines which are being used without a valid Operator’s Licence. A similar scheme targeting illegal haulage operators has resulted in a significant fall in the number of illegally operated trucks on our roads and it is expected that these new powers will act as a similar deterrent to unscrupulous public service vehicle (PSV) operators. VOSA has already been gathering intelligence on individuals and businesses known to be operating vehicles illegally. This information will allow VOSA to target illegal operators as soon as the new powers come into force. Commenting on this move, Road Safety Minister Paul Clark said: “Unscrupulous bus, coach and limousine operators are showing a blatant disregard for the safety of their drivers, passengers and other road users by operating illegally. They also create unfair competition for law abiding businesses who comply with the rules. Giving VOSA these tough new powers shows that we are determined to force these cowboy operators off the road.”

Chief Executive, Alastair Peoples added: “The law is clear that those commercial operators of vehicles with more than eight passenger seats need to have a PSV Operator’s Licence. We are already gathering intelligence on unlicensed operators and from the date these powers come into force we will be acting on our information to target the vehicles of operators who put lives at risk by continuing to operate illegally.” The impounding powers only apply where a vehicle is in contravention of the Operator’s Licence regulations, so a vehicle could only be impounded if it required a GB Operator’s Licence and did not have one. A vehicle, based in Ireland (or in any other Country outside of GB), would be subject to the licensing regulations in their base country, and would not require an Operator’s Licence from GB. Therefore an Irish vehicle in transit through GB to the continent would not, currently, be impounded. Vehicles with over 8 passenger seats used as PSVs must normally be operated by an individual or company that has been granted a PSV Operator’s Licence by the Traffic Commissioner for the traffic area in which the vehicle is based. The powers to impound vehicles will be available where PSVs are used to provide services for hire or reward, but where the operator does not have a valid operator’s licence. Other powers are already available to deal with un-roadworthy vehicles. The powers to impound Heavy Goods Vehicles (HGVs) have been used by VOSA since 2002; these proposals make slight changes to the HGV legislation to bring it in line with the new PSV legislation.

For the thirteenth consecutive time, readers of German publications lastauto omnibus, trans aktuell and FERNFAHRER voted and elected the Best Commercial Vehicles of the Year 2009. As a result the Mercedes-Benz Tourino was awarded fi rst place for the third consecutive year in the midi coach category. The two-door and two-axle midi bus accommodates up to 36 passengers, meeting the increasing demand for easily manoeuvrable touring coaches used for carrying smaller travel groups. No other midi coach has the Tourino’s winning combination of a rear engine and front axle with independent suspension plus a full range of safety equipment including the Electronic Stability Program (ESP). “We are very proud that our Mercedes-Benz Tourino has been awarded fi rst place for the third consecutive year,” says Michael Göpfarth, Managing Director, Sales Mercedes-Benz Buses and Coaches. “Th is confi rms our successful market position as premium producer also in the midi coach sector. I would like to take this opportunity to thank everyone who has contributed to this outstanding performance.” About 9,000 readers chose their favourite models out of the 167 vehicles presented, divided into 10 categories, including vans, trucks and coaches/buses.

Students design bus nav system Two students from St. Conleth’s Secondary School, Ronan Roche Griffi n and Richard Tyrrell have designed and developed a bus navigation system prototype for visually impaired bus users. According to Dublin Buzz magazine, the project entailed fitt ing model buses and bus stops with interactive soft ware. Their concept won third prize in the Junior Technology Category of the BT Young Scientist Competition. The students plan to build on their success and plan to develop the system further.

To advertise in the bumper December editions of Fleet Transport or Fleet Van & Utility please contact mary@fleet.ie or tel 094 9372826 FLEETBUS&COACH | Winter 2009 5

NEW FLEET

DAA transfer to Euro 5 with new Citaros

ublin Airport Authority through its contractors Aircoach put a fleet of new Mercedes-Benz Citaro 18 metre articulated buses on its transfer service to and from its Car Parks. Each vehicle has 3 sets of double doors and fitted with airport racking. All are Euro 5 emission controlled compatible based on the Mercedes OM457 engine. ZF automated transmissions are also fitted.

Choices Property 500 Times Ahead

iat Dealer ‘Lee Garage’ supplied Choices Property Management, Cork’s premier Letting, Property Management & Auctioneering company with a fleet of five Fiat 500 cars.

Clearly branded, the impish 500s give Choices the edge against the competition and will be used by staff to promote the company on the go in an eco-friendly and economical manner. John Maher-Loughlin (pictured) commented on how he felt the fleet of 5 Fiat 500s will make a great publicity statement around Cork city centre and County and how the cars within 2 days of going on the road are already proving to have that desired effect. “’I am delighted with the new Fiat 500s and am extremely confident they will att ract a lot of positive attention for Choices Property. Already heads have been turning with a terrific reaction to the new cars. With our contact information clearly visible I am confident it will help us keep ahead of the competition and direct numerous prospective client enquiries into the office’’.

Slane drawn to new Volvo

aving purchased used Volvos in the past, Slane Coach & Taxis Ltd has taken the plunge and bought a new Volvo coach for the fi rst time – a B9R with Sunsundegui bodywork.

point belts, leather headrests and piping and individual reading lights. The multimedia system incorporates MP3, RDS radio, CD/ DVD player and GPS navigation system with a 19” LCD monitor at the front and 15” monitor at the rear. Passengers also have the benefit of Bluetooth hands free mobile phone installation, Carrier Sutrak air conditioning and heating system throughout, as well as WC with hand drier, fridge and hot drinks machine. The new coach is undertaking tours of the UK and Ireland on behalf of a number of holiday operators.

“We decided we wanted another Volvo as they have just proved so reliable for us,” explained M.D., Michael Slane. “And as soon as we saw the B9R we really liked it.” The decision is plain to see. The Volvo B9R’s high specification interior is fitted with 49/51 Esteban Club Irati seats – all with three

New Wrightbus Low Height Double Decker

rightbus has developed a new Low Height Double Deck variant of its Gemini 2 bus, offering bus operators the flexibility to use double decks on routes that include low bridges. Working in conjunction with Arriva Yorkshire, the fi rst of the new vehicles are now in service in rural areas, including routes which feature low bridges. Th is new vehicle potentially opens up many more bus routes to higher capacity double deck buses.

The new Wrightbus Gemini 2 DL Low Bridge Variant boasts all the features of the

“standard” Gemini 2 DL Double Deck, but is 170mm lower, providing an optimised product solution for low bridge routes. Specified with a Cummins 6.7 litre 250hp engine coupled to a choice of either a Voith or ZF automatic gearbox, the 10.4m double deck has an overall height of 4.23m and a capacity for 75 seats and 21 standees The bus is fully compliant with the European Bus Directive. David added, “We have managed to reduce the height of the roof without noticeably affecting headroom and whilst maintaining commonality of many major parts with our mainstream double deck product – an important factor for us,” he added. Indeed the new Wrightbus Gemini 2 DL Low Bridge Variant shares 85% of parts with the Standard 4.4m height Gemini 2.

“Our product development team had been considering this product extension for some time as we were keenly aware that, whilst bus routes serviced by double deck buses naturally seek to avoid low bridges, a lower height variant would give operators greater flexibility, enabling them to run double David McCaughey (left) hands over the first new low The fi rst Low Variant Double Decks have decks on rural routes,” explained Wrightbus bridge Double Deck variant of their class leading Gemini already been delivered to Arriva Yorkshire, 2 bus to Phil Cummins, Managing Director of Arriva while Arriva North East have placed an Product Manager, David McCaughey. Yorkshire on a recent visit to Ballymena. order for 15. 6 FLEETBUS&COACH | Winter 2009

Text: Jarlath Sweeney – editor@fleet.ie

FLEETBUS&COACH | Winter 2009 7

COVER

Mercedes-Benz Travego is crowned

‘Coach of the Year 2010’

he European bus and coach jury at this year’s international bus and coach fair, ‘Busworld Kortrijk’, crowned the Mercedes-Benz Travego, ‘Coach of the Year 2010’. The trophy was presented by Stuart Jones, Chairman of the Coach of the Year jury, to Michael Göpfarth, Manager of the Mercedes-

Benz Bus and Coach Unit of EvoBus GmbH, on 15 October. The Travego emerged victorious after the jury of experts from 17 European countries (including Fleet Bus & Coach’s Sean Murtagh) put the Travego through its paces against four other European competitors at the Coach Euro Test in June 2009 in Senlis, Paris.

The Coach Euro Test takes place every two years and is one of the most important coach tests in the bus and coach sector, scrutinising such criteria as economic efficiency, environmental acceptability, handling and comfort – and of course not forgett ing the top priority, safety.

Mercedes-Benz Travego Safety Coach

rather special version of the award winning Mercedes-Benz Travego Safety Coach made its debut at the 2008 Commercial Vehicles Show at the IAA Hanover. Packed full of Active and Passive safety features the full benefits of the technology developed and fitted to the Travego were demonstrated to the press at Daimler’s Demo Track situated in the heart of Stüttgart. One of its more significant features is the emergency braking Active Brake Assist (ABA) system. No other bus or coach company provides this driver assistance system.

8 FLEETBUS&COACH | Winter 2009

Active Safety Features:

Passive Safety Features:

Acceleration Skid Control (ASR), Active Brake Assist (ABA), Anti-Lock Braking System (ABS), Autonomous Intelligent Cruise Control (ART), Backup camera, Brake Assist (BA), CAN bus network, Continuous Braking Limiter (DBL), Cornering light function, Electronically Controlled Brake System (EBS), Electronic Stability Program (ESP), Lane Assistant (SPA), Rain/light sensor, Wide-angle integral mirror with integrated backup aid.

ECE-R 66 certification, Energy-absorbing backrests, Front Collision Guard, Integrated 2-point seat belts for passengers, LED lamps as marker lights. The Lane Assistant (SPA) warns the driver in good time if the bus threatens to veer off the road, and Autonomous Intelligent Cruise Control (ART) maintains a safe distance to the vehicle in front. Further safety elements such as ESP, the Continuous Braking Limiter (DBL), and the Electronically Controlled Brake System (EBS) also help prevent accidents.

Text: Jarlath Sweeney – editor@fleet.ie

FLEETBUS&COACH | Winter 2009 9

REVIEW 1

he 2009 event marked the 20 th Anniversary of Busworld in Kortrijk and in spite of the global financial crisis the Belgian Show has exceeded the 2007 exhibition in terms of trade stands and space occupied. Busworld Kortrijk 2009 also recorded the 40 th edition worldwide and now that the brand has spread to other Continents it att racts huge interest.

Upcoming Busworld Events March 2010 May 2010 June 2010 January 2011 June 2011 October 2011

Istanbul, Turkey Shanghai, China Moscow, Russia Mumbai, India Sao Paulo, Brazil Kortrijk, Belgium

BMC Turkish bus builder, BMC is celebrating its 45th year in business. At the 2009 Belgian show it had one of the latest Probus 880 models. Some of these midi coaches are being operated in Ireland and the vehicle on display had a Cummins ISBe5 285 hp engine (Euro 5) with a ZF 5 speed gearbox.

FAST French manufacturer, FAST, enjoys 34% of its market segment in its home country. Established in 1996, FAST regard its experience as a bus operator as one of the critical factors for continued success. Operating 1500 vehicles in its own fleet, it is confident that a big impact will be made on the UK and Irish markets. Currently it is putt ing a structure in place in the UK and will use the OHM Group in Ireland.

Scania embraces Chinese Leading up to the Kortrijk Show there were reports that Scania would be launching a new coach that would fit in the range between the Century and the PB. However, what was launched in Kortrijk was certainly unexpected and took many people by surprise. Scania Touring is an integral coach with the bodywork built by the Chinese company Higer. It will be sold as a Scania product and it was indicated at the launch that it would retail around â&#x201A;Ź200,000. Pat Carton of Westward Scania said at the event that he too was excited about the arrival of the new coach on the Irish market and although he could not confirm when it would be available, he is confident that it will create a lot of interest with Irish operators.

Cummins Cummins, the largest independent manufacturer of diesel engines launched its zero particulate emissions powerplant. The U.S. company has already reached the EEV emissions levels but using a combination of SCR and a Diesel Particulate Filter, all of the harmful particulates are removed delivering zero emissions. Cummins spend a quarter of a billion dollars every year to maintain their position as a leader in technological developments.

10 FLEETBUS&COACH | Winter 2009

Irizar Spanish body builder Irizar displayed one of its successful PB models as an integral coach with a DAF PACCAR powerplant, ZF axles and Webasco equipment. Although yet a prototype it is expected to be in production for 2010. Operators wishing to use Volvo or MAN engines will be able to opt for their choice. Operating globally and with seven manufacturing facilities around the world, Irizar manufactured 4,000 vehicles last year.

REVIEW 1

IRU With Associations in over seventy countries, the International Road Transport Union (IRU) has been instrumental in promoting road transport and passenger transport issues on behalf of its 180 members. Supported by a full time office in Brussels to represent its members at EU level, it recently launched a manifesto to give the views and commitments of its members to improve road transport. Copies available on their website www.iru.org

King Long Chinese manufacturer, King Long, celebrated twenty years of bus production last year. In those two decades it manufactured 180,000 vehicles of which 27% were exported. In the past few years, right hand drive vehicles have been produced for the Irish and UK market in particular the XMQ 6127 model. Last year alone King Long manufactured 30,000 vehicles and exported them to sixty different countries.

Optare Travego – Coach of the Year Mercedes Travego was the winner of the coveted International Coach of the Year (ICOY). Pictured from L-R: Chairman of the Jury, Stuart Jones, Hartmut Schick, Head of Daimler Buses; Wolfgang Hänle, Production Vice President Daimler Buses, Holger Suffel, Sales, Service & Parts Vice President Daimler Buses and Michael Göpfarth, Executive Managing Director Mercedes-Benz Buses and Coaches of EvoBus GmbH

VanHool Local bus and coach manufacturer, VanHool is always well represented in Kortrijk and this year was no different with twelve vehicles on display. Launched for the fi rst time at the show, VanHool Astronef is described as a travelling theatre. It is a variant of the Astron but it has a strong visual impact both inside and outside. A sloped floor on the inside is matched with a sloping window line on the outside.

Text: Sean Murtagh – sean@fleet.ie

Optare, based in the UK, prides itself on having very versatile options for their customers. An Optare Solo powered totally by electric power, was one of the big hits of the Show while other models such as the Tempo and Versa can have electric power plants fitted. Another strong selling point for Optare is that should an operator for any reason decide to change the fuel source to Pure Plant Oil or Natural Gas, the modular nature of the range makes it cost efficient and effective to do so.

Temsa Temsa Global, the Turkish Coach manufacturers have in the past ten years established its name in Western Europe. Using the slogan ‘Value in Motion’ as the words behind their brand is what Temsa say is at the heart of everything they do and it also unveiled a new Hybrid Bus for the European market and a newly designed Tourmalin.

FLEETBUS&COACH | Winter 2009

TEST

Euro Test decides Coach of the Year 2010

ive coaches were in the hunt for the coveted title of ‘Coach of the Year 2010’. Earlier this year, all of the vehicles in contention were tested by the Jury in the scenic town of Senlis near Paris. The test route made up of some motorway, sections of urban routes and a tricky rural section allowed members of the Jury put these coaches through their paces. Representing Ireland on the International Jury, Fleet Bus & Coach editor, Sean Murtagh, was part of the selection team. Safety is one of the areas Jury members look to when forming their opinions and judgements that will ultimately select a ‘Coach of the Year’. All of this year’s entrants had some of the latest technologies in Passive and Active Safety. As a mark of how serious manufacturers take the competition, senior management from these companies were in attendance for the event. Next year’s test event for Buses (Commuter) will be held in Bucharest, Romania.

Coach of the Year Contenders • • • • •

Barbi Maestro HD (Volvo B7R chassis) Mercedes-Benz Travego M Neoplan Cityliner C Plaxton Elite (Volvo B12B 6x2 chassis) Van Hool Altano T920

Without doubt the most impressive feature of the Travego is the safety equipment. Standard on all Travego coaches is ESP, EBS, ASR and Voith retarders, which is integrated into the transmission. Active Brake Assist was well received by all the judges.

Hail the champion!

Also available as an extra is Lane Guard System, Continuous Braking Limiter and Adaptive Cruise Control.

As featured in our Cover Story section, the Mercedes-Benz Travego was unveiled as the ‘International Coach of the Year’ at the Biennial Busworld Show held in Kortrijk last month. Judged ahead of its rivals from a driver, passenger and operator’s prospective, it is fitted with the revolutionary GO 240 (automated) gearbox and powered by the Mercedes OM 457 12 litre engine, this coach won the hearts of the Jury. Producing 456 horsepower, this Euro 5 engine satisfies EEV low-emission standards.

Some might argue that the exterior design is not a strong point for the Travego but driving the award winning coach is an effortless experience for the driver and even more comfortable for passengers. However, the real gem is that the safety systems on the coach will make the whole experience safe. Travego is a very worthy winner and will set the standard for coaches in the future.

The Contenders Barbi Maestro As the only MidiBus competing for the Coach of the Year 2010 award it attracted a lot of attention. Built in Italy, the Barbi brand is regarded as a quality product. On the test route the Volvo chassis did not do the vehicle any favours, primarily because of the positioning of gear lever and hand brake. However, this problem is unique to this particular combination only. On the other hand, the Volvo platformed Barbi gave a very comfortable trip with plenty of power available. One of the key att ractions of the Barbi midi is the ability to design and personalise the vehicle. A well

Mercedes-Benz Travego Mercedes-Benz Travego is as simple and comfortable as a car to drive. Some might suggest that the Travego is an unemotional coach but it is built on a platform of safety. Marketed as a safety coach, it sure lives up to its name. First seen in 1999, Travego has been modified greatly in the intervening years and while there are similarities between the look of the previous two generation models the changes to its overall design has been significant. 12 FLEETBUS&COACH | Winter 2009

assembled coach, a unique feature of the Barbi bodies is the access to the engine area and there is 8m 3 of luggage space available (without toilet). Kitchen and toilet fitt ings are a Barbi design, however operators wishing to use their own manufacturer have that choice.

Specifications Engine HP Length Wheelbase Seating Safety

Volvo (Euro 5) 290 hp 10.2m 4.5m 35 + 1 + 1 (can go to 43) ABS, EBS, ASR

One of the most noticable alterations was the fitt ing of the new purpose built gearbox. An eight speed automatic gearbox (GO 240.8) was introduced in 2008 and has been well received by operators.

Specifications Engine HP Length Axles Weight Luggage Capacity

Mercedes-Benz OM 457 LA (Euro 5) 456 hp 13m 3 15.650kg 9.5m3

TEST Neoplan Cityliner C No stranger to the Coach of the Year event, MAN Neoplan a lways push t he boundaries on style, design and safety. Like prev ious Neoplan entrants Cityliner C did not disappoint. Cityliner makes an instant impression on you with its futuristic appearance and swept look. In production since 1971 Cityliner is today’s model. A horizontal split in the windscreen helps defi ne the interior of the coach and does not interfere with the forward view for passengers. From a driver’s prospective it helps put a structure on the cockpit area. It helps create an office feel in the driving area. Safety is an area where Neoplan is always keen to be innovative

Plaxton Elite T h rou g h pa re nt company, Alexander Dennis Ltd., Plaxton has now made a s i g n i f ic a nt le a p onto the European stage with its new fl agship Elite. Using its close alliance and partnership with Volvo Bus, the Elite was well received by the International Bus Jury. Although a right hand drive vehicle was presented, Plaxton will have a left hand drive version in production soon. Fourteen variants of the Elite are available and a batch of coaches built on MAN chassis are expected to enter service shortly. Elite has what Plaxton describe as ‘a strong kerbside presence about it’, a point hard to argue with, however one of the strongest points and most striking feature of the coach is the front entrance area. Some might argue that Elite is not ready for Europe yet, a comment I would not

VanHool/T920 Altano Belgian manufacturer, VanHool has captured a seg ment of t he market with the T920 Altano Double Decker. Combining its long association with the PA C C A R Group (through its DAF brand) the T920 is a very practical product. Ready for delivery to a UK operator after the test the right hand drive vehicle used here is a joy to drive. Very powerful and solid on the road, the area around the driving area is cosy, almost intimate. Upstairs in the main body of the coach the majority of the passengers are removed in their own private arena. VanHool has some unique features on its vehicles such as a childlock system when the vehicle is travelling at slow speed. One of the most noticeable features of this Double Decker is how quiet it is, particularly in the upper salon. Another key feature Text & Photos: Sean Murtagh – sean@fleet.ie

and improve. Fitted with EBS, ABS, ASR and Brake Assist all of these technologies give the driver and passenger extra confidence. On the test route the Neoplan was very comfortable to drive with all of the safety features, Active and Passive easy to use and always evident.

Specifications Engine Gearbox Length Wheelbase Luggage Capacity Seating

MAN D2676 L027 (Euro 5 EEV) MAN Tipmatic (12 speed auto) 12.99m 6.2m 10.4 m3 48+1+1

agree with. Innovative design and quality build puts the Elite up with the best Europe has to offer. A joy to drive. The exterior mirrors are well positioned and the wide entrance area improves visibility for the driver. Keenly priced and well designed Plaxton is on its way to Europe with a coach that already satisfies a need in its domestic market.

Specifications Engine Gearbox Chassis Wheelbase Luggage capacity Seats

Volvo DH 12E420 Volvo I-Tronic 2412C 14m 6.9m 11.09m3 50

of the Altano is the front access and the wheelchair access area and its fi nal positioning point. VanHool has a strong and long tradition in coach building and its products are built to a high quality, the Altano TD920 is no different.

Specifications Engine Gearbox Chassis Wheelbase Luggage capacity Seats

PACCAR MX340 52 (Euro 5) ZF-AS Tronic 12AS 2301 13.56m 6.16m 15.3m3 49

FLEETBUS&COACH | Winter 2009

AWARDS

Coach & Bus Operators honoured at

Sean Murtagh - Editor Fleet Bus & Coach Fleet Bus & Coach paid tribute to operators within the passenger transport industry at the bi-ennial Awards Programme. In association with main sponsors MAN Truck & Bus, twenty-eight companies were short listed to contest eight categories which ranged from Coach

Gerry Murphy - Compere Operator of the Year 2010 (3 sections), Bus Operator of the Year, Safety, Livery, Environment and Innovation Award. The event was held following the Fleet Truck & Bus Forum at the Marriott Johnstown House Hotel, Enfield, County Meath on 6 October.

Fleet Bus & Coach Awards 2010 - Category Winners Coach Operator of the Year 2010 Commuter: Collins Coaches (Monaghan)

Inter-City: Callinan Coaches (Galway)

Sean Murtagh, Fleet Bus & Coach; Danny Collins, Collins Coaches and Vince Welsh, Managing Director, MAN’s UK Bus & Coach Division.

Vince Welsh, Managing Director, MAN’s UK Bus & Coach Division; Tommy Callinan, Callinan Coaches and Sean Murtagh, Fleet Bus & Coach

Tours: J O’Callaghan (Kerry)

Vince Welsh, Managing Director, MAN’s UK Bus & Coach Division; Eamonn O’Callaghan, J. O’Callaghan & Sons and Sean Murtagh, Fleet Bus & Coach

14 FLEETBUS&COACH | Winter 2009

Simon Shevlin – Road Safety Authority outlined the guidelines and procedures of the Drivers CPC, which is now fully implemented for Truck and Bus/Coach Drivers at the Fleet Truck & Bus Forum held prior to the Fleet Bus & Coach Awards. Further details on pages 16 & 17.

AWARDS

Fleet Bus & Coach Awards Bus Operator of the Year: J J Kavanagh & Sons (Kilkenny)

Jarlath Sweeney, Fleet Bus & Coach; J.J. Kavanagh, J.J. Kavanagh & Sons and Vince Welsh, Managing Director, MAN’s UK Bus & Coach Division.

Safety Award: Matt hews Coach Hire (Monaghan)

Jarlath Sweeney, Fleet Bus & Coach; Karen Duff y, Matthews Coach Hire and Vince Welsh, Managing Director, MAN’s UK Bus & Coach Division.

Livery Award: The Dualway Group (Dublin)

Jarlath Sweeney, Fleet Bus & Coach; David McConn, Dualway Group and Vince Welsh, Managing Director, MAN’s UK Bus & Coach Division.

Environment: Collins Travel (Monaghan)

Jarlath Sweeney, Fleet Bus & Coach; Brendan Collins, Collins Travel and Vince Welsh, Managing Director, MAN Bus MAN’s UK Bus & Coach Division.

Innovation: Bluezone Media (Dublin)

Jarlath Sweeney, Fleet Bus & Coach; Kevin O’Connor, Bluezone Media and Vince Welsh, Managing Director, MAN’s UK Bus & Coach Division.

Photos: Cathal Doyle

FLEETBUS&COACH | Winter 2009

FORUM

“When it comes to fuel economy, the driver holds the key,” – Des Evans, Managing Director, MAN Truck & Bus

Des Evans, Managing Director, MAN Truck & Bus

“

My aim today is to convince you that enormous savings are immediately available … by combining technology and training to improve the performance of today’s professional drivers,” stated Des Evans, M.D., MAN Truck & Bus to begin his presentation at the Fleet Truck & Bus Forum held at the Marriott Johnstown House Hotel, Enfield, County Meath prior to the presentation of the Fleet Bus & Coach Awards. “Fuel consumption, rather than being a measure in its own right, is merely a product of the manner in which the vehicle is driven, with key emphasis on the following parameters:• • • • • •

Harsh braking & acceleration Over-speeding Engine idle-monitoring Use of Cruise Control Correct use of gears Time spent in ‘sweet spot’

“Driver improvement is the key,” emphasised Des. He continued by categorising drivers, which drew much attention from the audience. As you will see from the graphic using MAN EcoStyle’s unique ABC rating system, there are seven categories of driver ranging from the ‘A’ rated Absolute Star to ‘Goodbye’ – depicted as ‘G’.” MAN Truck & Bus undertook a survey among 1,000 plus drivers, which revealed that 36% and 44% were assessed as C – Competent to D Development Required respectively. “Only 9% were in the B – Benchmark bracket,” he added. “Th rough EcoStyle, you can now get a clear assessment of the performance of your drivers, both collectively and individually, in these key areas that are so vital in influencing fuel economy, together with an overall assessment rating for your fleet as a whole.”

thereafter, it is driver training which will provide the impetus to enable those necessary improvements in driv ing st yle to occur.” To prove the point, Des presented a case study which saw the driver panel which were assessed as being within the parameters of the ‘D’ or ‘Development Required’ category. By the end of the 4-week EcoStyle programme an 18% improvement on fuel costs were achieved with the drivers ratings moving up to B – Benchmark performance. “B enc h m a rk ‘B’ drivers,” said Des, “can bring many cost saving elements such as less wear and tear on tyres, brakes and clutches – not to mention a lower accident record which means lower insurance costs.” “Regarding the vehicle itself, compliance and increased uptime is also assured,” he added. He concluded that, “in order to realise these vast savings and sustain them, we need to guarantee that the driver remains at Level B in the long term.” “Cut them in,” was his suggestion “by offering an incentive, you will get the best out of your driver and it will help to retain good drivers also.”

“Whilst EcoStyle reports will show the potential for fuel saving and will monitor improvements

16 FLEETBUS&COACH | Winter 2009

Text: Jarlath Sweeney – editor@fleet.ie Photo: Cathal Doyle

FORUM

“Road Safety Authority – making our roads safer for all of us”

•

Denise Barry - Director Standards and Enforcement - Road Safety Authority

irst of all I would like to congratulate all who have been nominated for awards and won awards. Awards like these promote excellence and are about improving standards. Something which is very much what the Road Safety Authority (RSA) is about in relation to road safety.

These functions were previously discharged by the Department of Transport and were assigned to the Road Safety Authority since September 2006. Other than Driver CPC all these functions are based in Loughrea.

What are we trying to do ? In terms of roadworthiness of vehicles and drivers hours, the RSA is trying to ensure that vehicles and drivers on our road are fit for purpose, in other words, •

As you know the Road Safety Authority’s broad function is to promote road safety and to work to making our roads safer for all us road users. September 2009 has just been recorded as the safest month on our roads. All the agencies involved in road safety must ensure that improvements continue to be made and that we don’t become complacent. This applies even more so in the case of buses and trucks. Road Traffic Accidents which involve buses and trucks and which occur because of unsafe vehicles and unsafe driving can range from the inconvenient to the catastrophic. [Over 19% of accidents on Irish roads involve commercial vehicles.] Driver tiredness and road worthiness of vehicles are considered to be significant contributors to accidents involving commercial vehicles on our roads. The RSA has specific functions in relation to commercial vehicles, operators and drivers. I am sure that all of you are familiar with our functions, but, it may be worth briefly restating them. •

•

Firstly we enforce the law in respect of Drivers hours, the Road Transport Working Time Directive and Road Haulage Operator Licensing. We share this enforcement power with An Garda Siochana and work closely with the Gardai on our enforcement strategy. We have oversight of the quality and integrity of the Commercial Vehicle Testing scheme; increasing the level of roadworthiness of commercial vehicles through roadside checks and awareness measures. The Gardai alone are responsible

Photo: Cathal Doyle

for enforcing road traffic legislation and while RSA vehicle inspectors are present at all roadside checks our role is to ensure that a comprehensive roadworthiness vehicle check is carried out at the roadside. We are also responsible for the implementation of Driver CPC.

•

that drivers are not exceeding the mandatory driving hours and rest periods that vehicles meet the minimum road safety standards and are not likely to cause a danger to their own drivers or anyother road users .

What are we finding? In relation to roadworthiness of vehicles many vehicles on our roads are found to be roadworthy when they go for the annual roadworthiness test or are stopped and checked at the roadside. However, unfortunately there are a significant proportion which are still not roadworthy. In 2008 and 2009, 47% of HGVs and buses failed the roadworthiness test first time. In the same years 32% of LGVs failed first time. In 2008, 44% of the over 3000 vehicles checked at the roadside by RSA were found to have defects. Worryingly, the highest number of defects are in relation to brakes and braking systems. The next highest defects were in lighting and markings followed by wheels / tyres, suspension and chassis defects. These defects are preventable and they should be detected before the vehicle leaves the premises and not on the road. In relation to drivers hours, the most common infringements we are finding are :• •

Exceeding the daily driving limit of 9 or 10 hours. Inadequate breaks and rest which cause driver fatigue – we all know that driver

•

tiredness is a serious issue on our roads and is found to contribute to 20% of accidents. Failure to use a tachograph or interference with a tachograph is also a problem – in these situations either driver and/or operator attempt to evade their responsibilities.

Why do we need change or improvement? The first reason is of course to make the roads safe for all road users and to comply with the law. I am sure that nobody goes out to deliberately put themselves or other road users in danger, indeed everyone should be aware that it is an offence for the owner and driver to take a vehicle on to the road which could put other road users in danger. As an operator, it is your responsibility to ensure all your vehicles are roadworthy and safe at all times. The majority of the defects which are being found at the roadside would have been noticed by a quick Driver Walk Around Check conducted before vehicles start a journey. All operators should ensure that a Driver Walk Around Check is part of their drivers daily routine. This is a simple first step in an Operators Preventative Maintenance System which should be a key part of your day to day operations. An effective preventative maintenance system not only ensures the safety and roadworthiness of your vehicles it also has significant financial and business benefits for your business. A well maintained vehicle is more reliable, it is cheaper to run and improved the safety for both the driver and other road users. A more reliable vehicle will help reduce vehicle breakdowns and collisions - such unforeseen incidents can represent a major yet preventable expense to a business. It can help you deliver a reliable service to your customers, improve customer satisfaction, help you enhance your reputation for reliability and ultimately increase your business base. If a vehicle has a failed component or system that is left unrepaired, it puts the vehicle at risk of being stopped by the Gardaí and prohibited from further use which will be disruptive for your business. It also puts the driver and operator at risk of receiving a fine, sentence or penalty points. The most serious consequence would be causing a collision which resulted in serious damage or fatalities.

FLEETBUS&COACH | Winter 2009

Clarke Auto Wash leaves Callinan’s Coaches Spick ‘n’ Span!

ne of the West of Ireland’s busiest bus depots, Callinan Coaches in Claregalway, County Galway has grown into a twenty fourhour operation. That means around the clock servicing of its Volvo coach fleet to guarantee a top class service to the customer. Callinan Coaches is widely respected and recently retained the Inter-City Coach Operator of the Year Award for 2010 at the Fleet Bus & Coach Awards. Aside from its own active fleet, Callinan Coaches provide wheels and seats to other bus companies operating to and from the West. Another division provides a roadside bus and truck recovery business. Cleanliness is a vital part of the quality required in a modern coach business. Obviously, it is imperative that the buses are cleaned after every job both inside and out. With buses running through the night as well as during the day, company Managing Director, Tommy Callinan saw the need to install a fully automatic Christ 2100 Super Wash system at its headquarters located just outside Galway. When looking for the best bus wash system to suit his specific requirements, Tommy turned to Vincent Clarke of Clarke Auto Wash Ltd., Park West Drive, Nangor Road in Dublin 12 for advice. The important criteria for Tommy were a system that would reduce the labour content and the turnaround time of the cleaning operation. Other parameters such as reducing the amount of water used and thus minimising water charges along with the maximum protection of the bus fleet were crucial to the decision as to which system would provide the best solution.

18 FLEETBUS&COACH | Winter 2009

Now fully installed for a number of months, the Christ 2100 Super Wash is delivering all that was promised and every coach leaves the depot in tip-top condition ready for its next assignment. Callinan Coaches employs two fulltime operators to man the continuous cleaning cycle at the bus wash. Vincent Clarke and his experts at Clarke Auto Wash Ltd., continue to provide the backup required to service and maintain one of the most active bus washers in the country.

FLEETING SHOTS

All seeing buses and coaches improve safety

device to see around blind corners and provide a ‘Top View’ will help drivers to manoeuvre buses and coaches more safely. That’s Alpine’s Multi Camera technology which is linked with a navigation database offering the ability to see all aspects of the vehicle and its surroundings, eliminating dangerous blind spots.

real time, a plan view of the vehicle in its surroundings and enables the driver to park or manoeuvre safely seeing all four sides. “The technology will provide the driver with a view of all four corners of the vehicle, highlighting pedestrians or school children not in direct line of sight,” says Alpine’s OEM Sales Manager Keith Price.

At blind intersections, for example approaching a T-junction, a front mounted camera shows the view to the left and right as well as straight ahead. Th is information is displayed on a screen in the cab. For lane changing, cameras on the side of the vehicle eliminate blind spots that have been a particular problem for left hand drive vehicles.

The fi rst prototypes have been tested on cars but Alpine believes the safety aspect is much more relevant to buses and coaches. “It could be useful for bus applications to see passengers as they dismount or cross the road,” adds Price. “It could also help eliminate being sideswiped on the motorway.”

A further innovation of the system is the ‘Top View’. The array of cameras can be combined to provide, in

Likely to be a factory fit, Alpine suggests that the technology could be on the road in less than three years.

Matthews Coach Hire wins Leading Lights Road Safety Supreme Award

he Road Safety Authority (RSA) paid tribute to members of the public for their contribution to road safety at its annual Leading Lights Road Safety Awards in Farmleigh. In all 5 awards were presented to road safety campaigners from local community groups, media, schools and businesses nationwide.

the safety of their fleet, in particular the fitt ing of Alcolock 500 breathalysers. Earlier that week, Matt hews’ Alcolock system was acknowledged in the Fleet Bus & Coach Awards (see page 14). Pictured here is RSA Chairman Gary Byrne who successfully passed the Alcolock test at the launch of the Matthews Coach Hire campaign launch.

Matthews Coach Hire (Monaghan) won the Supreme Award on top of the ‘Organisation’ Award for implementing a series of road safety measures to improve

Benfica Football Stars travel by Setra

port Lisboa e Benfica (SL Benfica), the sports club with the largest number of supporters in the world, relies on Setra. The club with a long history, founded in 1904, transports its top footballers to away games in the Portuguese Premier League in an S 431 DT double-decker from the TopClass 400 range of coaches. In order to make these journeys as comfortable as possible for the players and staff, the new team coach is the fi rst with 1+1 seating. Th is means, for example, that every player on the top deck has a single

possessions. The gaps between the leather seats – which are in the red and silver club colours and are embossed with the club logo – are set individually, allowing each player sufficient legroom.

seat to himself with extended leg support, as well as his own cupboard for stowing his

Two club tables with two PlayStations allow for group conversation and computer gaming. At the back of the bus there are two beds for treatment, massage etc. and there is also a small kitchen. An audio system with a microphone connection and 19” monitors on the lower deck make it possible for the manager to do some in-depth post-match analysis.

Top Station (International)

ictured at Belfast Central Station judging the International Station Awards competition (from left to right) Translink’s Frank Moore, First Capital Connect’s Warren Ali, First Transpennine Express Kath Donald and Translink’s Hilton Parr.

(NIR) stations namely Central, Bangor and Carrickfergus. The Panel also visited two Irish Rail Stations – Connolly and Killiney (Dublin).

The results will be announced in November. The judges visited three Northern Irish Railway Text: Jarlath Sweeney - editor@fleet.ie

FLEETBUS&COACH | Winter 2009

PRODUCT

Cummins go Green with ECO engine exchange programme

t the Coach & Bus Live Show held at the NEC last month, a green coloured engine on the Cummins stand stirred curiosity as it was a change from the normal ‘red’ corporate colours of the World’s No. 1 independent diesel engine and component producer. It was a pre-prepared version of Cummins new ‘ECO’ range of replacement re-build engines targeted towards the bus and coach market. “The ECO engines will provide a high quality, cost competitive solution for extending vehicle life,” stated Mark Goundry, General Manager, UK Automotive Business.

from 225 PS to 260 PS. Re-manufacturing and re-building engines is a key part of Cummins’ global commitment to reduce greenhouse gas emissions by 25% by 2010.

“They combine genuine Cummins’ parts and engineering expertise to deliver a full specification high quality package at a competitive cost, backed by a 2 year Cummins’ warranty as standard,” he added. All work is performed on a purpose built assembly-line environment, located in a new facility in Stockton-on-Tees. The ECO engines cover Euro3 ISB specifications from 135-150 PS and ISC specifications

Mark Durk, Marketing Manager, Cummins UK with the ECO engine

Wright Group choose DHL as supply chain partner Customer Care Service Support Improved

he Wright Group’s aftermarket support programme has been upgraded and updated to meet the requirements of its growing number of Wrightbus vehicles now on roads throughout the UK and Ireland. Parts support is a cornerstone of its renewed Customercare package and a recently signed agreement with DHL’s specialist automotive logistics team sees the immediate transfer of the existing parts storage and distribution operation in Ballymena to an ultra modern 75,000 sq.ft . facility owned by DHL in Halewood, Merseyside.

Wrightbus vehicle, can now contact Customcare via a single number at anytime of day or night and log a call. A Customcare representative will then respond within the hour and resolve the issue over the phone or arrange for the Mobile Service Engineer to rectify the fault. The hotline team can also co-ordinate all parts requirements through Customcare’s new parts logistics organisation. The arrangement that currently exists with Irish Commercials (Naas) in regard to parts and back-up still remains.

“The move means that Customcare can provide a guaranteed next day parts delivery service,” says Customcare Director, Geoff Potter to the assembled press at the recent Coach & Bus Live Show. “The new arrangements now mean that orders for fast moving parts and consumables placed before 5pm will be delivered no later than 5pm the next working day, with a Vehicle Off Road (VOR)/high priority service also available.” Backing up this new system is a new parts ordering system, which is based at Customcare’s HQ in Ballymena which allows customers to place orders via phone, fax, email together with an on-line postal – due to go live by year end. Another initiative to ensure reduced downtime is the new Mobile Service Engineer hotline. Operators, who have any kind of service or warranty issued on a

Citaro Enters Guinness Book of Records

elegates from Dubai and representatives from the Guinness Book of Records along with emergency aid workers were present at the Rhineland-Palatinate Federal State Parliament building in Mainz, Germany for the official handover of the world’s largest ambulance. Based on the Mercedes-Benz Citaro articulated commuter bus, the vehicle has the capacity to treat and carry up to 123 people and has an overall length of 20.03 metres. Th is is the third largest capacity emergency ambulance to be ordered and delivered to the Centre of Ambulance Services of the Government of Dubai. Two standard buses measuring 12 metres in length and one articulated bus measuring 18 metres in length (as featured in the Fleet Bus & Coach Summer edition) are currently providing rapid medical assistance in the event of major incidents such as accidents and disasters involving large number of injury victims.

20 FLEETBUS&COACH | Winter 2009

Text: Jarlath Sweeney – editor@fleet.ie

PROFILE

Dualway – branding its way to future success tend to look the same. We wanted to come up with something that was a litt le bit different, a little bit unique, something that reflects the cross-over functions we have with City Tours and regular services, and I think we have achieved that.” Designed in conjunction with Dublin branding company Roomtree, the new design features a dynamic Dualway logo signifying movement, while the two tone colour scheme references the two sides of the company core business – that of transportation and sightseeing. It’s a simple yet effective livery, and one that should stand the test of time well.

f brand identity is considered an essential prerequisite for business success, then the Dualway Group has laid sound foundations for the future. The Rathcoole, County Dublin Coach Operator has just won the award for Livery of the Year at the Fleet Bus & Coach Awards for 2010, a category that recognizes the efforts of companies to establish a unique brand identity. “When we set out to update our branding we wanted to create an image that would visually complement our vision and mission statement,” says David McConn, General Manager of the Dualway Group. “Before this the livery we had was basically a name on a bus, and I think all buses to an individual

It marks the second time the Dualway Group has been honoured by the Fleet Bus & Coach Awards, having previously been runner-up in the Coach Operator of the Year category. Since it’s establishment thirty years ago, Dualway has expanded steadily to become one of the country’s leading coach hire and City Tour operators. Founded by David’s father Tony, it has grown from one vehicle to the fifty-five currently on the fleet, but remains a family owned and run business. After a number of years in college and working and travelling overseas David has returned to take over the helm from his father, while sisters Patricia and Linda look after the Accounts and Marketing sides of the business respectively. The company currently has about one hundred employees of which

half are drivers and a further twenty tour guides, while maintenance and supervisory staff make up the rest. The new livery will soon be a familiar sight to tourists and Dubliners alike as about sixty percent of Dualway’s business is running City Tours in and around Dublin. “Our route takes about one hour thirty minutes and takes in all the famous tour att ractions in the City,” says David. “We’re associated with two international franchises – City Sight Seeing and Greyline. We do the majority of our own marketing but with the backing of these companies.” With a recent report by the Central Statistics Office highlighting that trips to Ireland this year are down by 600,000 compared to the same period last year, it’s not surprising that this is going to directly impact the City Tour business. David acknowledges that the business has seen a drop but says nonetheless that he remains optimistic for the future. Away from the Dublin City Tours Dualway also operates City Tours in Kilkenny, with coaches and day tours and private hire making up the remainder of the business. “We have a number of scheduled local services bringing people from Rathcoole, Newcastle and Saggart to Citywest and the Square, and we also have a number of express services from Rathcoole into the City Centre,” explains David. School runs also help to keep things ticking over at a time of the year when the City Tours part of the business is quieter. When it comes to the fleet, standardization is the key as far as is possible. “We try to follow the Ryanair model in that our coaches, minibuses and tour buses are all the same. It keeps things as simple as we can from the maintenance point of view. Also by having the same vehicles combined with the new livery makes the buses more recognizable.” Coaches are primarily DAF Marco Polos, with a fleet of double-decker Optares, while City Tour buses are typically Volvos. Turnover policy is to replace vehicles every four years although David admits that that might need to be reviewed in light of current market conditions. Currently the fleet consists of 30 City Tour buses of which five are vintage vehicles, and 25 coaches / double-deckers. The Vintage Routemasters, the classic London double-decker bus, are a popular choice for private hire parties looking for something a litt le different to celebrate an occasion. With

22 FLEETBUS&COACH | Winter 2009

PROFILE

both open and closed top examples in the fleet, David shows me around one example converted to hold mobile parties, with a fully functioning bar on board. As well as corporate events, they are proving increasingly popular with wedding groups. No transport company these days can afford to be complacent when it comes to safety and maintenance, and David outlines the steps Dualway has implemented to ensure all its vehicles are in tip-top condition at all times. “We have an in-house maintenance team. All our vehicles go through a six week maintenance check. They also get two annual services and of course they have to comply with the annual DOE. Safety is paramount,” he

says, noting that this six week comprehensive check that the company has implemented not only keeps the vehicles in prime working order, but also ensures that the mechanics are intimately familiar with them, meaning that any problems that arise are quickly identified and rectified. Another policy has drivers noting and reporting on a daily basis any problems that they might identify. “With this and the six week check, it has meant that breakdowns are few and far between.” A certificate on the wall gives an interesting insight into Dualway’s approach to doing business. It’s a Fáilte Ireland Optimus certificate, a programme set up by the tourism authority to enable businesses in the sector to become more profitable, more efficient and more competitive. Dualway is the fi rst and, to date, the only coach operator in the country to have this award. Having already successfully completed the first two steps – those of Service Excellence and Mark of Best Practice, this year the company has started the process of Business E xcel lence. “It effectively asks the management team to look at how they communicate and

Text & Photos: Cathal Doyle – cathal@fleet.ie

how their points are getting across to frontline staff,” explains David. “So it’s making all our managers, and the company in general look at every one of our processes, are they readily identifiable, and then how are we measuring results and key performance indicators. These are ways that we measure success, and we are always raising the bar for ourselves. It would have been easy to go and get the award at level one again this year, but we feel we need to challenge ourselves, and that is why we are going for level three this year.” It’s an interesting and innovative approach to measuring success, but just one of a number of tracking processes and measurement criteria that demonstrates how seriously this company regards customer satisfaction. It’s an approach that should stand the Dualway Group in good stead in these difficult times.

FLEETBUS&COACH | Winter 2009

REVIEW 11

Coach & Bus Live – NEC, Birmingham, UK

ontrary to the global trend in these difficult economic times, with shows and exhibitions cancelled everywhere, Coach & Bus Live went ahead as planned. Taking up two halls at the NEC, Birmingham, exhibition space used by vehicle manufacturers was less than expected. While most of the big names from Europe and Asia were present, Scania was a noteable absentee. In all 205 exhibitors were present over the two days, which att racted a bigger audience than expected. High numbers travelled over from Ireland. Fleet Bus & Coach was there to relay back all the relevant information.

21st Century Whether its mobile CTTC systems, reversing cameras, passenger counting or software to reduce fuel consumption for your vehicle operating in public transport, emergency services and other vehicle fleets, then 21st Century Technology Solutions Ltd based in Surrey will cover your needs. One of the Irish semi-state PSV companies has camera systems and WiFi data transfer systems in place with 21st Century for three years now.

Air 1 In the advent of some cars and light commercials opting for SCRSelective Catalytic Reduction for Euro 5 engine emission controls, Air 1, one of Europe’s leading supplier of AdBlue, will have additional supplies of the required liquid urea additive for this technology. To date 4 service stations around Dublin City are within the Air 1 network, with a number of new locations imminent.

Autosan A family of Autosan coaches has now been created in right-handform by Blue Ribbon Coach Sales. The family run business, located in Shrewsbury and headed up by Paul Nicholson who has 40 years experience in the industry has recently been appointed as the main importer for Autosan for the UK and selected EU markets. Making its UK debut was the 13.2m Euro Leader with Cummins and Allison drivetrain.

24 FLEETBUS&COACH | Winter 2009

Alexander Dennis Ltd “Hybrids may yet be the back door into Europe,” stated Colin Robertson, CEO Alexander Dennis Ltd at a specially arranged Press Conference. “In terms of new technology that makes a difference, I think hybrids have now proven the point. And they fit straight in with the service regime of standard vehicles, achieve 35% fuel and CO 2 reductions. Frankly, you have to sit up and believe.” A new two-axle version of the award winning Elite luxury coach was launched.

Autosound Ltd As distributor for Bosch Car Multimedia products for the UK and Ireland, Autosound Ltd, exhibited at the Bus & Coach Show in Dublin last year. The Bradford based fi rm supplies on-board entertainment systems for buses, coaches and trucks and even installs on-site if required. Established in 1964, all products sold are tested to ‘E’ mark standards.

REVIEW 11

BMC plc

Botany Weaving Mill

Making its show debut in Birmingham was the new 71 seater Alyos from BMC to add yet another vehicle to the Turkish manufacturer’s expanding product line-up. Also launched was the company’s sister product the 35 seater XMQ6900 from King Long, which according to Paul Bicknell, Business Development Manager, is made for the Irish market. Cheap to buy and run it sells in the UK for around £119,000.

One of the Irish companies exhibiting was Botany Weaving Mill. Established in 1934, and with its headquarters located at the back of the Guinness Brewery in Cork Street, Dublin, Botany has branched out into producing fabrics for the aviation industry and now the bus passenger markets. Botany has three factories in Ireland (2 in Donegal and 1 in Dublin) supplying seating, curtain and sidewall fabrics.

Cannon Bus Chassis

Continental Automotive

Lightweight but sturdy, innovate in that it has a completely flat frame are the two main advantages of the new Cannon 150 BEL bus chassis according to Willie Cannon, who’s Tyrone based company designed and produced this 8.5 m to 11 m bus frame. Also supplied from their Strabane factory to this platform is Cummins Euro 5 SCR engine and Allison 5 speed transmission. Caetano has just placed an order for 30 units.

Continental Automotive (Switzerland) offers public transport authorities an extensive operating and real time information system, which enhances punctuality, reduces travel times and increases connection capacity. New methods of communication now used include web browsers and SMS messaging. A project currently underway with Bus Eireann is going well according to Hansueli Gamper pictured here with Amit Agarwal.

Cummins

Eberspacher (UK) Ltd

Changes in the structure of diesel engine and related components manufacturer Cummins sees the introduction of a new look central support team that provides module technical assistance, customer care that includes engine and parts sales and service booking. Also launched was the new ‘ECO’ range of replacement re-build Euro 3 engines.

Details of the Diavia air-conditioning and climate control systems for mini-buses and Euro 5 specifications were displayed by Eberspacher. Similar systems have also been co-developed for Electric buses in association with the Tanfield Group, which makes the Smith Electric Edison minibus. At the heart of the system is a Brushless DC variable speed compressor running at 400V DC, together with a 13 kW evaporator.

FLEETBUS&COACH | Winter 2009

REVIEW 11

EvoBus UK Ltd

FAST Europe

Setra ComfortClass S416 GT-HD, a familiar site in Ireland has now gone Euro 5 using the Daimler Group’s BlueTec SCR technology mated to a ZF 12-speed AS Tronic gearbox. With the choice of MercedesBenz Sprinter minibuses available in Ireland now lessened with the demise of Esker, the Travel 45 version pictured here looks a good alternative option.

French based manufacturer of purpose-built school and inter-city buses from 53 to 75 seats, FAST has had to restructure its business plan for the UK following the demise of Esker Bus & Coach. A fully-owned subsidiary has now been established, headed-up by Roger Clode as Sales Manager. Launched here was the Scoler 70 seater school bus using MAN drivetrain.

Foton Europe

1st 4 Limo Sales

Another Chinese entrant to the European Coach & Bus market is Beiqi Foton Motor Corporation. Th rough the BMC Group, Foton Europe Ltd has been established to cover the UK, Irish and Eastern European markets. Making its premier at the show was the Foton Hybrid City Bus, 900 of which have been supplied to Beijing Public Transport. The arrival of this product is just in time to take up the UK Government’s £30m hybrid purse.

Bling fl ing! Yes, you are seeing right! It’s the Dodge Charger 120 inch stretch limousine! Nicknamed ‘Icon Demon’ its stunning interior has red and silver J-configuration seating, 15” HD TV, DVD and surround sound, two vanity mirrors with lights, dual rear-aircon and comes with VOSA Certification. Check out www.1st4limosales.com for further details. Proven technology and dynamic innovation is their motto.

Olympic Delivery Authority

MAN Truck & Bus Ltd

Leading up to the London Olympics 2012, participating athletes will be coming to Ireland to climatise to weather and time zones in preparation for the fi nals. Suitable venues have already been looked at by the Olympic Council and upon selection, Irish bus and coach operators will be chosen to provide the necessary transportation. It is estimated that the London Olympics will att ract 12 million visitors, some of which may come to Ireland.

Exhibits from MAN and sister brand Neoplan featured both inside and outside the National Exhibition Centre. A 12 m Neoplan Tourliner two-axle integral coach that complies with EEV engine emission standards took centre stage. Positioned alongside was a MAN Enviro 14.240 low-entry 10.8 m single-decker. A two-axle 12.3 metre MAN R33 Plaxton Panther fitted with 49/53 seats reclining seats was parked outside.

26 FLEETBUS&COACH | Winter 2009

REVIEW 11

MiX Telematics

Optare

MiX Telematics took over the telematics arm of Siemens VDO when the Continental Group acquired its fellow German fi rm. In the last two years the South African company has forged ahead in developing new products and generating good business too. Ulster bus operator Translink is aiming to substantially reduce its fuel costs with the fitt ing of on-board fleet management solutions from MiX. Go-Ahead, Transder and Konectbus use this system also.

Following the appointment of Jim Sumner as the new CEO, Optare, the UK’s No 2 bus and coach manufacturer is prepared for whatever the future brings. Some restructuring has already taken place to deal with the downturn. New products and new innovations were introduced here such as the Optare EcoDrive Dashboard that stores and accesses information systems to assist the driver to be more consistent and more fuel efficient and safer too!

Politecnica

Q’Straint

Big news from leading Italian seat manufacturer Politecnica is that a supply deal has been signed with Alexander Dennis Ltd to design and make seats for its Plaxton range of coaches. Politecnica specialises in designing new seats for many passenger transport operators. According to Paolo Grasselli, Head of UK & Ireland Sales, it usually takes 7 months from concept to production.

With passenger safety a priority, Q’Straint’s stand gained significant footfall. The Chesterfield company specialises in the design and manufacture of Wheelchair Tie-downs and Occupant Restraint Systems. Currently Par-Fit is the Leinster based agent but Q’Straint would like additional representatives around Ireland. Recently it won the Queen’s Award.

Tachomaster

UK Borders Agency

With tachograph compliance becoming more to the fore than ever before Tachomaster by Road Tech is a valuable tool. Simple to install and operate the Tachomaster soft ware enables operators to read, store and analyse both types of tachographs – analogue and digital. All one has to do is place the driver’s card into the card reader or the analogue chart into the scanner.

The UK Border Agency is determined to secure its borders from the threats of international terrorism, crime and illegal immigration. Th rough its E-borders programme, it will have the capability to check all travellers and where necessary enable real-time interventions against those travelling on high-risk routes. It is expected to be fully operational by the end of 2010.

FLEETBUS&COACH | Winter 2009

REVIEW 11 VDO Transport Managers can now download Driver Card data straight from the office, regardless of whether the truck/coach or bus is parked in the yard or driving away from base. Continental Group VDO has introduced the Remote Download Device (DLD), which establishes a wireless or GPRS connection between the vehicle and the back office. Demo’s of this system were presented throughout the Show.

Verve Van Centre

Volvo Bus

One vehicle that att racted a lot of attention was the Verve City Lito 22 – a full low floor low access midi-coach that has a seating capacity for 22 passengers. Based on the current Volkswagen Transporter, the City Lito’s flexibility creates ample space for 6 wheelchair passengers with access through its double width side door or at the rear. Plans are to bring the Verve range to Ireland.

Another company to focus on the aftermarket is Volvo Bus. Th rough its Free 10 Point Winter Check-up Programme protecting your coach against the ravages of the winter months makes good business sense, especially if the vehicle is not on the road everyday compared to the high season. The winter check is performed by franchised Volvo dealers in Ireland.

VOSA

Wrightbus

The UK’s Vehicle & Operator Services Agency (VOSA) has become more in the public eye in recent years as its roadside checks aim to improve vehicle standards be it native or foreign. The Government organisation is more proactive on the public relations front also. At the NEC various seminars and demonstrations were presented throughout the two-day event.

Despite the interference of loud drums beating from an adjacent exhibitor, the Wright Group went ahead with its planned Press Conference. Geoff Potter, Customer Care Director explained about the company’s reviewed focus on its aftermarket services. DHL has been selected as its strategic parts distributor and a new parts ordering system has been created through its Customercare Call Centre HQ in Ballymena.

Heritage Railways

Premer Pits

Th is association represents steam railways, railway centres, railway museums and tramways in the UK and Ireland. 28 FLEETBUS&COACH | Winter 2009

Over 3,000 customers have been supplied by Premier Pits of its prefabricated steel vehicle pits in the past 30 years.

NEWSLETTER

Coach Tourism & Transport Council CTTC Column for Fleet Bus & Coach by Gerry Mullins, Chief Executive, CTTC

he new deal struck by the Green Party with Fianna Fáil recently contained little for those interested in promoting public transport. Not that there wasn’t any nice words and aspirations; there was plenty of that. But anyone who thought that the new deal would make a change over the next couple of years will be disappointed. For example, read the following lines from the deal and ask yourself if it advances the cause of public transport in any way: “The provision of public transport will prepare us for a post-world where oil supplies are contracting. We will build flagship modern transport connections linking people to their places of work. Properly planned public transport gives back to commuters that most valuable of commodities - time. We want to reduce journey times and congestion, which bring economic and social costs. We will develop a first-class infrastructure for the modern age.”

The deal also contains the following passage, which is even more worrying because it seems to contain meat, but it doesn’t:

It is difficult to understand the Green Party’s stance in negotiating this deal. Education isn’t a climate change issue, but public transport is. Yet, this deal made a big effort to satisfy those in education, but not those who use public transport.

“ Fo l l o w i n g t he completion of payments for the major motor ways programme in 2011, the ratio of expenditure on new Transport 21 projects bet ween public transport and the national roads programme will be 2:1 in favour of public transport.”

If the Greens are serious about promoting public transport during the lifetime of this Government, it should:

What it is saying is that the Government will invest in public transport after 2011. One would have thought that the planet needed saving now, not just after 2011. In addition, it’s not stated how much will be invested, or in what projects. The only thing we can be sure about is that it won’t relate to private operators who provide public transport, because we’re not covered in Transport 21 projects. The document later calls for the establishment of the National Transport Authority that will “establish the service levels required and procure those services in an open and competitive manner from service providers, both public and private.” What it doesn’t say is that the State companies will hold on to their licences for at least another five years, and you the private operator who is more efficient and who provides a better service can go and compete with your neighbour down the road.

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“Implement a full carbon tax refund scheme for public transport providers

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Amend the Transport Bill to introduce competition for Dublin bus and commuter routes immediately (a minimum of 15% of routes should be provided by the private sector)

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Reform the School Transport scheme to improve services without increasing costs, by taking the system out of the hands of Bus Eireann, and into the hands of an independent agency.”

The so-called 12-day rule derogation has not yet been signed into law because of some beaurocratic issue in Brussels. However, we won’t welcome the derogation when it does come into force. We are governed by the six-day rule as it is, and will continue to be as long as we stay within the 26 counties. It’s a stupid situation that we will have to fight hard to change over the coming years. Just a note to say thanks to the Fleet Bus & Coach team who organised the most enjoyable Fleet Bus & Coach Awards that were held at the Marriot Johnstown House, Enfield on 6 October. It was a great networking event and the food was excellent. I think it should happen more than every two years.

FLEETBUS&COACH | Winter 2009

COMMENT

Interesting Times Ahead for Bus Operators and Passengers

ike all other sectors, the coach operator has felt the strong chill that has come with recession - reduced numbers travelling, loss of private hire and increased running costs have all added to the difficulties facing the sector. State operators are not immune to this situation as any Government aid previously paid out will now be much reduced and monitored. Suggestions are that the State company’s new buses were sponsored by up to €100,000 per vehicle in the past. Were this information to get the same amount of exposure and debate in the media as the expense account of the now former Ceann Comhairle, John O’Donoghue, T.D., the tax payers would be very annoyed. Two reasons would be the foundation of its anger. In the first instance, it would take very little forensic examination by the mainstream media to show that very little value for money has been achieved over the years. Secondly, and probably more critical, is that the taxpayer as the travelling public is a customer of the service. Most people would say this has been the situation for too long now and that the problem is not any different today than in the past. Remember this regime has been in place since the Bus Licensing Act was brought into law in the early 1930s. At the time, the legislation was designed to protect the railways when the bus service as we knew it now did not exist. In fact bus services were transport tributaries directing flows of traffic to mainline railways. As a business model and because it created inadvertently a monopoly situation it has survived up to the present day. Although private operators rocked the system in the 1970s by starting to compete on Inter-City services, the State company still enjoyed the legal upper hand from its owner who was also the legislator or regulator of the industry, the Department of Transport. In the past there have been some brave efforts to reform the situation and for some of those people that advocated change they were met with resistance and in some cases paid a very big price. One of the high profile casualties in recent times was the late Seamus Brennan, T.D. As Minister for Transport he used the ideology of a progressive democrat to bring reform into the licensing system for routes, proposing to open up the market to private operators. In hindsight what he proposed was a light touch but too much for the Fianna Fail hierarchy - nervous of State workers votes than the travelling public. Mr. Brennan paid the price and at the last available opportunity was ushered out of the Department of Transport in a Cabinet reshuffle. Back to the present and the current Minister for Transport, Mr. Noel Dempsey, T.D., has established a National Transport Agency, which will among other things award licences to operate on various routes. Minister Dempsey has allocated an annual budget of €5 million to the agency and says that staffing levels will initially be 50 and possibly rising to 100. So is this the perfect solution? Well, it depends on who you are, or which of the vested interests you are in. All require a solution - State companies, State company unions and Private operators (both local and international). However, Minister Dempsey and the new Authority should primarily focus on one vested interest, the person standing at the bus stop - the customer. Once this focus is established there must be a level playing pitch for those providing the service. If a subsidy exists for a route then it should be available to all operators and they should be allowed to carry those with travel concessions for reward. So are we on the verge of reform? A difficult question, there seems to be the political appetite to force change. People are a little cynical about how effective the new Authority might be. An Oireachtas Committee on

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Transport did not seem convinced at a recent meeting, commenting that short term objectives set out to be achieved by the year 2000 were no where near being implemented. Without doubt the principle driver of any new system will be effective regulation leading to fair competition with even handed enforcement. In the past it has been always a one-act play, private operator versus public operators. Now the plot has thickened and there are new characters on stage, with larger British and European operators entering the market. New technologies and efficiencies are available and the travelling public want a better performance all round. My own opinion is that the sooner the market is opened up the better for everybody. European Governments protected their airlines for long enough at the expense of the travelling public. Look what happened when the markets were finally opened up, a huge amount of organic growth. No reason why the same could not happen for surface transport. Opening up the market is the first step, the real challenge may be attracting people out of their cars and on to the bus, although the comfort of being in a warm car and tuned into early morning radio could be a tough act to compete with. Is this where the real competition will be? Exciting and further interesting times ahead, therefore, for bus owners and bus passengers.

Citylink has a GO at GoBus

major turf war, on the buses, has erupted on the Galway Dublin route with Citylink introducing a low cost fare in direct opposition to GoBus, which has been running an express route to Dublin City and Dublin Airport for the last seven months. Citylink has offered this option since the beginning of October with a fare of just €1 in a Ryanair type attack on its rival. But passengers have to be quick to get it as the low fare is only available to early bookers and places are limited. Th is is a fall-out between two previous business acquaintants. It was Jim Burke, the owner of GoBus that set up the original Citylink Galway – Dublin route. He sold it to the Scott ish Citylink group and since it has operated a licenced Galway – Dublin service taking in other towns along the way. Jim Burke of GoBus then obtained the licence for an express service using the M6 and M4 motorways and slicing a big chunk of time off the trip. Now Citylink want to operate a nonstop route also and is aggressively promoting its new service despite protestations from GoBus and claims that it does not have a licence for this service. It is understood that the Department of Transport has been approached by GoBus with a complaint and that the Department has instructed Citylink to cease the operation. However, at the time of going to press, both services are still running though neither party believes that there is enough business for the two. It’s a winner takes all batt le and is likely to run and run. Jim Burke says that if Citylink is allowed to continue with these tactics that up to 40 jobs at GoBus are in jeopardy. Gerry Murphy

Text: Sean Murtagh – sean@fleet.ie