RJO Spring Buying Show 2015

REGISTRATION DEADLINE: DECEMBER 29, 2014 2015 SPRING BUYING SHOW | SAN ANTONIO, TX | JANUARY 24 – 26

We’re rounding up everyone for a spring buying show in San Antonio full of learnin’, tradin’ and Wild West times. Average January temperatures in the 60’s make beautiful San Antone a favorite host city–especially to the northerners among us.

We’ll have a diverse selection of seminars and topics to keep you on top of merchandising, managing, buying and selling. There’s a new contest to show off your display skills. Danny Cahill, winner of the eighth season of NBC’s The Biggest Loser, will have some things to tell us about determination and goal attainment. We’ll continue with those great interactive meetings where we learn from each other,

SHOW AND EVENT SCHEDULE

FRIDAY, JANUARY 23 Half-Day Training Session with Kate Peterson, 1 – 5 p.m.

Executive Segway Tour, 1:15 – 3 p.m.* Double Decker Bus Tour, 1:30 – 2:45 p.m.* Early Member Show Registration, 4 – 6 p.m.

‘Learning from the Best’ Sessions, 5:15 – 6:30 p.m.

Lakers vs. Spurs Basketball Game, 6:45 p.m.* Gems One Marketing & Branding Meeting, 7 – 9 p.m.

Abbott Jewelry Systems Users’ Meeting, 7 – 10 p.m.

SATURDAY, JANUARY 24 Seminar Attendee Continental Breakfast, 7:30 – 9 a.m.

Seminar/Show Registration, 7:30 a.m. – 12:30 p.m.

New Member Orientation and Breakfast, 7:45 – 8:30 a.m.

Seminars, 8:30 a.m – 12:20 p.m.

Show Registration, 12:30 – 7 p.m.

General Membership Meeting and Luncheon, 12:30 – 2 p.m.

Danny Cahill - Keynote Address, 1:20 – 1:50 p.m.

RJO Idea Center, 2 – 6 p.m.

Buying, 2 – 7 p.m.

Welcome Reception, 5 – 7 p.m.

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as well as the usual parties, vouchers, giveaways, coupons and prizes you’ve come to expect.

Think of the RJO Round-Up as a well-deserved vacation following the most hectic sales month of the year – and a great opportunity to replenish depleted inventories with the latest trending merchandise in preparation of Valentine’s Day. Be sure you register before the December 29th deadline.

Maybe even register now, while you have a little spare time before the holiday crush. We’ll see you in San Antonio!

Next Generation Reception, 6 – 7 p.m.

Overseas Buying Trips Reception, 7:30 – 8:45 p.m.

SUNDAY, JANUARY 25 Show Registration, 7:30 a.m. – 5:30 p.m.

Member/Vendor Breakfast and Roundtables, 8 – 9:30 a.m.

Buying, 9:30 a.m. – 6 p.m.

RJO Idea Center, 10 a.m. – 5 p.m.

Press Release Photos, 1 – 3 p.m.

Happy Hour, 5 – 6 p.m.

Sunday Evening Gala, 6:30 – 10 p.m.

MONDAY, JANUARY 26 ‘San Antonio Experience’ Discussions and Breakfast, 8 – 9:30 a.m.

Show Registration, 8 a.m. – 2 p.m.

Buying, 9:30 a.m. – 3 p.m.

RJO Idea Center, 10 a.m. – 12 p.m.

Farewell Event, 2 – 3 p.m.

Dinner Cruise on the River Walk, 6:15 – 8:30 p.m.* Sisters Grimm Ghost Dinner Tour, 6:15 – 9:30 p.m.*

*Cost of optional excursions is the responsibility of the participant.

FRIDAY

learning your store’s safety and security.

HALF-DAY TRAINING SESSION Train Your Sales Associates – It’s Worth It Kate Peterson, Performance Concepts No matter the size of your staff, they are an asset ready to serve your clients, close sales which satisfy them, and build relationships which build your business. Too many jewelers continue to expect their sales associates to “watch what I do” and do it, without recognizing the hidden benefit in client relationships and sales that comes with ownership.

Your sales associates are worth your attention in honing their skills at selling, deepening their understanding of the products you carry, as well as

In this session, learn more about goal setting, training and coaching, resources available to make your sales training effective, and more. Presenter Kate Peterson is a leading industry educator and has helped many RJO members improve their business outcomes.

The cost is $79 for the first attendee and $49 per additional attendee from your store. This includes the training session and afternoon break service.

1 – 5 p.m.

Hyatt, Rio Grande West, Ballroom Level EARLY PACKET PICK-UP You may obtain your Round-Up registration packets and materials

REGISTRATION DEADLINE: DECEMBER 29, 2014

SHOW LOCATION HENRY B. GONZALEZ CONVENTION CENTER, EXHIBIT HALL A 200 East Market Street • San Antonio, TX 78205 210-207-8500 • sahbgcc.com Buying, selling and other activities will take place in the Henry B. Gonzalez Convention Center. The Gonzalez Center is in the heart of the downtown district alongside the city’s famous River Walk. The HBGCC features a full-service UPS business center and Wi-Fi to help you stay in touch with your store while you’re at the show.

HOST HOTEL HYATT REGENCY SAN ANTONIO RIVERWALK 123 Losoya Street • San Antonio, TX 78205 RJOMembers.com • 210-222-1234 Entering RJOMembers.com requires a username and password. If you do not have yours, call RJO at 800-247-1774.

Located less than two blocks from the Gonzalez Convention Center, the Hyatt Regency will be our official show hotel. The property overlooks the San Antonio skyline and offers the height of Texas hospitality. Right outside its doors you’ll find a large variety of restaurants, bars, clubs, shops and tourist attractions.

The Hyatt’s amenities include a fitness center, spa, barbecue restaurant and sports lounge.

Check-in: 3 p.m. • Check-out: 12 p.m.

The Two Ways to Reserve Your Room There only are two ways you can make your room reservation. Luckily, both are easy, but the second way is ridiculously easy:

RESERVING YOUR ROOM WON’T REGISTER YOU FOR THE SHOW.

If you reserve your hotel room through RJOMembers.com, you can register for the show there, too, in a matter of minutes. If minutes don’t matter, you can register the slow way by filling out the registration form found at the back of this show announcement and faxing it, or finding a stamp and an envelope and mailing it to RJO.

YOUR ROOM WILL BE COMPED RJO will pay up to three nights’ accommodations for all qualifying members staying in the RJO room block of the Hyatt Regency San Antonio Riverwalk.

A rate of $189 plus taxes and fees per night will apply to stays longer than the three nights during the show and to non-qualifying members.

This complimentary room incentive does not include suite upgrades or additional room occupants.

CANCELLATION NOTICE If you have registered for the show and find that you are unable to attend, you must notify RJO no later than January 16 to avoid event charges.

Also notify RJO at least five business days prior to the show if you are unable to attend any of the events you’ve registered for, yet still intend to attend the show.

Hotel cancellations must be made 24 hours prior to your scheduled arrival.

Paid RJO excursions must be cancelled before January 3, 2015.

PHOTO IDs ARE REQUIRED FOR EVERYONE ENTERING THE SHOWROOM To ensure the safety of all of our members and vendors, we require a photo ID and business card upon registration check-in. Both items must be presented to receive your badge for access to the show floor.

1. Call 888-421-1442 and ask for a room in the RJO block.

2. G o to RJOMembers.com and visit the Buying Show section to reserve your room. If you don’t have a username and password, call RJO at 800-247-1774.

before the official registration time at these locations, dates and times: Friday, 4 – 6 p.m.

Hyatt, Los Rios Foyer, Ballroom Level Saturday, 7:30 a.m. – 12:30 p.m.

Hyatt, Los Rios Foyer, Ballroom Level ‘LEARNING FROM THE BEST’ SESSIONS In these professionally facilitated sessions, you and your fellow RJO jewelers will discuss relevant industry topics in highly interactive exchanges.

By sharing ideas and information, the potential takeaway at either session should be enormous.

Both sessions will be of benefit, but because they will be conducted simultaneously, you must determine

which topic is most relevant to you.

Please indicate your selection of session A or B when you register.

SESSION A What Plans Really Matter in Your Actual Business?

Facilitator: Kate Peterson, Performance Concepts Jewelers know a lot about what they “ought” to plan in their business. And then there is reality. You might have a business plan with a vision and/or mission statement. You might have a marketing plan, perhaps even connected to your budget. You might have a plan for training staff, including staff reviews not tied to compensation. What plan do you have that really works for you? What problem do you have that you believe a plan might help resolve?

SESSION B How Do You Renew Yourself?

Facilitator: Charlotte Preston, Charlotte Preston Catalysts Whether you started your business, bought an existing business, or inherited a business outright, days turn into months turn into years turn into decades, and every person needs renewal. If your energies lag, so does the business.

How do you compel yourself forward in business, not just compel yourself to go to work every day? How do you say “Yes” with enthusiasm? How do you turbo-charge?

5 p.m.: Check-In 5:15 – 6:30 p.m.: Meetings Hyatt, Rio Grande Ballroom, Ballroom Level A hosted bar will be provided at both sessions.

User Meetings If you’re a customer of Abbott Jewelry Systems and/or Gems One, they ask that you attend an informational meeting about updates to their products and services. Please note your intention to attend when you register.

Gems One Marketing & Branding Seminar 7 – 9 p.m.

Hyatt Abbott Jewelry Systems Users’ Meeting 7 – 10 p.m.

Hyatt

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THE RJO MEET-A-VENDOR CHALLENGE

SUNDAY LUNCH COUPONS

Take the challenge in San Antonio for an opportunity to win up to $750 in cash and meet your new favorite vendors. Every RJO vendor has something to offer, and the more vendors you know, the more options you have.

How long can our good fortune last? As has been their custom, our generous RJO vendors again are providing each store one $10 coupon good at any show floor concession on Sunday.

To participate, visit 10 vendor booths you have never purchased from before.

After hearing their spiel and seeing what they offer your store, ask for two business cards from the representative – one to keep and one to place in your Meet-a-Vendor Challenge envelope. Repeat the process nine times, then:

Feel free to shop while you’re eating. Our vendors won’t mind.

RETURN YOUR ENVELOPE TO A STAFF MEMBER AT THE REGISTRATION DESK BY NOON ON MONDAY, JANUARY 26.

RULES: 1. B usiness cards received must be from a vendor you have NEVER purchased from before.

2. You must have 10 cards from 10 different vendors, not representatives.

3. You don’t need to be present to win. Prizes will be announced at the Cash Giveaway Farewell Reception.

CASH PRIZES: First Prize: $750 • Second Prize: $500 • Third Prize: $250

PURCHASE VOUCHERS Rustle up more value in San Antonio with purchase vouchers, which will apply to all purchases made from RJO vendors during the show. Your specific voucher percentage – up to an additional 2 percent off each purchase – will be based on your store’s 2014 RJO purchase total. This information will be available at the show registration desk or you can call RJO prior to the show if you want to know what your percentage will be.

2014 Purchase Totals

Additional Discount

$100,000–$149,999.99 $150,000–$199,999.99 $200,000 or greater

1% on all show purchases 1.5% on all show purchases 2% on all show purchases

To receive your additional discount, you must fill out and submit all vouchers to RJO prior to the end of the buying show or via fax/email to RJO by February 6.

Show voucher terms are six months.

SUNDAY EVENING GALA – RJO ROUND-UP Be prepared for a wonderful night deep in the heart of San Antonio. We’ll be out to capture the essence of the city at our Sunday Evening Gala. Our biggest round-up of RJO Round-Up promises to be a night of good times for everyone.

Of course, we have to build slowly, so the evening begins with a country-chic cocktail reception, followed by our traditional group dinner. After dessert is finished, enjoy the ambiance of the hotel ballroom, which will be transformed into a microcosm of San Antonio.

It’s there where the real fun begins with classic Texas traditions and a Wild West photo booth replete with hay bales, costumes and props. Test your ranch hand skills in lassoing a life-sized bull’s head. Play a super-sized game of Jenga, or join in the other activities around the ballroom.

And it wouldn’t be a party without a wild Texas band winding everyone up, so we’ve lined up a great one. If they make you want to do a little Texas-style boogying you’ll be in luck: country dance instructors will be on hand for lessons! You’ll be line dancing and Texas two-stepping with the best of ‘em in no time. No boots required.

6:30 – 10 p.m.

Hyatt, Regency Ballroom Reception/Hosted Bar: 6:30 – 7 p.m.

Dinner and Entertainment: 7 – 10 p.m.

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SATURDAY SEMINARS Please turn to the seminar pages for complete descriptions of this show’s offerings.

7:30 – 9 a.m.: Seminar Continental Breakfast Hyatt, Regency Foyer, Ballroom Level 7:30 a.m. – 12:20 p.m.

Hyatt, Rio Grande Ballroom, Ballroom Level GENERAL MEMBERSHIP MEETING AND LUNCHEON As one of RJO’s co-op owners, you’re expressly invited to attend this luncheon meeting. You’ll receive information on the status of RJO, a review of current services, a look at new, proposed services and the organization’s goals for the future.

The keynote address will follow.

12:30 – 1:20 p.m.

Hyatt, Regency East/Center, Ballroom Level

KEYNOTE ADDRESS “From Design to Dream” Presented by Danny Cahill, season 8 winner of The Biggest Loser Since winning The Biggest Loser by shedding 239 pounds, Danny Cahill’s learned the importance of living with a healthy mental attitude. He will inspire you to not only visualize your desired destination; he also will show you how to take the necessary steps to reach that destination. Without a vision, people perish. With Danny as your guide, you can see where you want to be. Then, with a clear vision of yourself at your destination, you can create a path to get there via simple, small steps.

the buying floor entrance to officially open the doors to another successful show. At 5, the floor will serve as the site of our Welcome Reception as the shopping continues. Appetizers and beverages will be served throughout the event.

1:20 – 1:50 p.m.; following the General Meeting Luncheon Hyatt, Regency East/Center, Ballroom Level

6 – 7 p.m.

Convention Center, Room 101

BUYING FLOOR OPENING AND WELCOME RECEPTION After Danny Cahill’s keynote address we’ll hold a brief gathering outside

Buying: 2 – 7 p.m.

Convention Center, Hall A Reception: 5 – 7 p.m.

Convention Center, Hall A NEXT GENERATION RECEPTION If you’re a member jeweler who intends to take over the store or be a key staff person to the older generation owner, come and socialize with others who share your situation.

It’s likely you’ll learn a few things you may not know, and meet the next generation of industry leaders and RJO members.

OVERSEAS BUYING TRIPS RECEPTION With hosted trips to Antwerp, Belgium; Idar-Oberstein, Germany; and Tel-Aviv, Israel, RJO provides you several opportunities to buy diamonds

– NEW– BEST WINDOW DISPLAY AND CASE DESIGN CONTEST

THE RJO

BIG CASH GIVEAWAY

Throughout floor hours the sales, specials and deals always are in motion, but being on floor at particular times after dropping off your giveaway ticket at the registration desk makes you eligible for the RJO Big Cash Giveaway.

Sunday: 1:30 p.m. ($100) and 2 p.m. ($200) Monday: 1 0:30 a.m. ($100), 1:30 p.m. ($200), 2:00 p.m. ($200), 2:20 p.m. ($200) and 2:40 p.m. ($500) To win, have your Big Cash Giveaway ticket (found in your show registration packet) with you during each drawing time, and listen for your ticket number to be called. Yes, you must be present to win. You can increase your odds of winning by purchasing extra tickets at the show for $5 each (or 3 for $10).

All proceeds go to a charity to be determined by the RJO board of directors.

and colored stones directly from the source – and let you set your store apart as the direct importer in your area.

These hosted trips offer a wonderful chance to experience beautiful foreign locations, hosted by guides who help you throughout your trip. To learn more about RJO’s hosted overseas trips, please drop by.

7:30 – 8:45 p.m.

Hyatt, Rio Grande Ballroom, Ballroom Level

SUNDAY MEMBER/VENDOR JOINT BREAKFAST AND ROUNDTABLES Adversarial business relationships are stressful and counter-productive to both parties involved, and let’s face it: the jewelry business is difficult enough already. With this consideration, our series of jeweler/vendor breakfasts and discussions has been highly successful in pointing out the challenges each side of the aisle faces and recognizing shared goals that can make both sides more successful partners.

Join us for this eye-opening session, facilitated by RJO CEO Mary Peterson.

Breakfast Served: 8 – 8:30 a.m.

Please be sure if you would like to eat breakfast, you arrive before 8:30 a.m.

Roundtable Discussions: 8:30 – 9:30 a.m.

The buying floor opens at 9:30 a.m., so many vendors may have to leave early.

Please feel free to stay and continue your discussion.

Hyatt, Regency East/Center, Ballroom Level FREE PRESS RELEASE PROGRAM If you are interested in having RJO send your local media a press release about your participation in this RJO buying show, a photographer will be available to take your portrait Sunday afternoon free of charge as part of the release. You may sign up Saturday afternoon or Sunday morning at the show registration desk to secure your time.

You will need to supply us with the names and addresses of your local newspaper(s), or their email addresses and contact names.

1 – 3 p.m.

Convention Center, Hall A

How creative is your store, and how do you put that creativity to work in marketing it and your merchandise?

At the RJO Round-Up we’re staging a Best Window Display and Case Design Contest to inspire others, share ideas and indulge in a bit of well-earned pride. All submissions will be displayed in the RJO Idea Center, where members can vote on their favorite designs.

To participate, email photos of your top window and case displays to Sarah Streb (sarah@rjomembers.com) by Monday, January 5. JPEG and PNG photo files are preferred.

HAPPY HOUR Happy Hour will be held at the end of the buying day on Sunday. Come take the opportunity to discuss the great finds you’ve discovered on the sales floor.

5 – 6 p.m.

Convention Center, Hall A

MONDAY ROUNDTABLE DISCUSSIONS AND CONTINENTAL BREAKFAST ‘Sharing the Best of the San Antonio’ Experience Facilitated by Mary Peterson Every show is a great show when you take away new ideas. Let’s hear from you about what you learned from another jeweler on the floor, from a speaker in a class, from talking with RJO leadership, from exchanging laughs over a meal, or from being in San Antonio. Specifically, let’s share which promotions and sales events you discovered in San Antonio have inspired you to try them at your store.

FAREWELL EVENT Monday evening’s cocktail reception will be held on the showroom floor during the show’s last hour of shopping. Be sure to be there for chances to win two $200 cash prizes and the $500 grand prize.

Appetizers and beverages will be located throughout the showroom, giving you the opportunity to say your goodbyes and make your last purchases until next time.

2 – 3 p.m.

Convention Center, Hall A

Breakfast: 8 – 8:30 a.m.

Panel Discussions: 8:30 – 9:30 a.m.

Hyatt, Regency East 1-3

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8:30 – 9:20 a.m.

RJO JewelConnect: Your 24/7/365 Virtual Tradeshow Andrew Boundy, JewelConnect You know about RJO’s exclusive JewelConnect system, showing more than 1.5 million pages of the 600+ participating RJO stores and vendor products to online consumers annually. You also may know about the 20,000+ diamond library, e-com system, mobile phone marketing, SEO, social sharing and the retailer marketplace. Now, find out about the 50,000+ continually updating finished items; it’s truly a 24/7/365 “RJO virtual tradeshow.”

See how this new feature can uncover amazing new product every day and open new markets for your store. You’ll also learn about the kiosk function and how you can utilize it in conjunction with your marketing plan. This is a totally new way to use JewelConnect to make money in your store… right now.

Drill Down on Better Jewelry Photography in Your Store Jim Grot, Grot Imagining Studio At RJO’s last event in Minneapolis, Jim Grot offered tips for getting better photos in your store. In this session, he is prepared to drill down on better jewelry photography for those who use visuals regularly, whether for ecommerce, for appraisal purposes should an item need to be replaced, for posting engaging photos on your social media sites, for building a portfolio of your designs from which to sell your custom work, or for helping clients make design and purchasing decisions by cell.

8:30 – 10:20 a.m.

Passing Your Business to the Next Generation Chuck Frey, Charles Frey & Co. Passing your store to the next generation is a complicated process at best.

Charles Frey & Co. has worked with many retail jewelers with transition sales and strategies. The key is to provide for the financial needs of the selling generation and the fiscal needs of the business going forward. Three considerations: how to agree on the price, how to structure the buyout or transfer, and how to fund the process and present it to the public. Q/A to help you in your specific situation. In response to those who participated in Chuck’s session in Minneapolis, we’ve expanded the time available.

Colored Gemstones – Your Unique Story Earl Allen, Columbia Gem House In this session, find out how selling colored gemstones can be a powerful way to run a profitable business that meets the multiple needs of current consumers. Some of the questions covered in this session will include: What gems offer profit margins that exceed those of diamonds? Who are the customers interested in colored gems and how do I find them? What gems are currently selling well and in what sizes? When is it best to mention fair trade in the selling process? Where do these gems come from, and how do I share those stories to romance the gem in the selling process? What treatments do I need to be aware of?

EDUCAT 6

9:30 – 10:20 a.m.

Effective Window Displays Offer Critical Business Support tba, Stuller Inc.

10:30 – 11:20 a.m.

Facebook and Pinterest: How You Can Brand Yourself as Bridal Experts and Reach Your Customers Tiffany Gonzalez, Keep Me Connected

Whether or not yours is a destination store, your window displays play an important business role. They can attract potential buyers to your store, prepare them to anticipate and participate in a positive experience with you, and help them understand whether you offer gemstones and jewelry consistent with their tastes and financial capabilities. Effective window displays take planning and strategy, and they are among the most affordable ways to add interest, variety and currency to the public’s perception of your business. In this session, learn these strategies as well as pick up tips for effective window displays.

To improve your bridal sales, you have to be where the brides are and today that means Facebook and Pinterest. The great thing is, that also is where a great deal of your current customers are, too! In this session, learn strategies to create and/or collect strong visual images that appeal to future brides. Find out how to use Facebook and Pinterest to prepare clients to think of you as their key resource for all things bridal as well as to turn to you for their rings and gifts for their bridal party and future purchases. You’ll learn to keep your brand consistent in your store and online, share local content and make more sales. Plus you’ll get some great tips on managing your store’s pages.

Staff Training and Team Meetings

Lose Your Quit: Achieving Your Peak Performance

Kate Peterson, Performance Concepts Jewelers mean to train their staff and yet allow interruptions to their plans.

How do you deal with juggling staff schedules, time involved to come up with great training ideas, your own sense that sales associates should take the initiative and ask about what they don’t know? In this session, learn strategies and tools for staff training and team meetings.

And, we’ll address some new training issues: cellphones on the floor and sales associates on social media.

Danny Cahill On the journey to being successful in whatever you do, there are many roadblocks that can cause you to become “stuck.” In this seminar, Danny takes you on a journey through his battles with weight loss, discusses the lessons he learned on The Biggest Loser and how his pathway to success can be applied to achieve success in any area. Those lessons include powering through when you don’t see immediate results and losing the regrets of those decisions that didn’t work out by learning from them to help you move forward to find success. He reflects on losing the lies that keep you from beginning or finishing your journey to winning the battles of business. Most importantly, he’ll discuss finding the reason “why” to pull you forward and push you from behind to your dreams.

Planning a Remodel or New Store Design? tba, Stuller Inc. There’s a store remodel, perhaps even a new store, in your future. It may be in 2015 or even 2018, but now’s the time to be strategic about creating a design that makes customers feel welcome, helps sales associates work most effectively, provides unobstructed traffic flow as well as work flow, and proactively provides security both regarding criminal activity and weather activity in your area. The good news is that store remodels normally bring with them an increase in business. Let your workspace be an effective tool to gain the most of that outcome.

Goal Setting for Marketing and Your Marketing Calendar George Prout, Gems One As a columnist for Southern Jewelry News, George Prout offers retailers marketing strategies that can drive interested customers to your store and prepare them to continue to buy from you. In this session for RJO jewelers, you’ll learn what kinds of goals make sense for your marketing efforts, how to select the marketing tools to help you achieve those goals, and consider how to plan your marketing spends to reach your goals.

IONAL SEMINARS 7

11:30 a.m. – 12:20 p.m.

Synergize Your Online Platforms Shane O’Neill, Fruchtman A consistent message across platforms, especially your website and Facebook business page, makes all the difference in reaching potential and returning clients. There is value in creating a strategy to accurately reflect the experience you offer customers in your brick and mortar store with what you offer online. As time permits, platforms such as Google Maps and others also will be included.

Stop Fake ID Fraud Before You Are Burned Glen Garrity, G2 Identity Management In the retail jewelry industry, theft crimes (which include fraud with checks and credit cards) are twice as likely to occur than robberies or burglaries.

Personal information stolen in recent data breaches is being used illegally.

Verifying a person’s identity is imperative, but retail employees are not trained to tell the difference between a bona fide ID and a fake ID. Glen Garrity, with 21 years in law enforcement, educates retailers on how to recognize a fraudulent ID before the crime can be committed.

Tools Make All the Difference for the Winner of the 2013 Instore Bench Pressure Challenge Kelly Williams, K.W. Goldsmith Kelly Williams, the winner of the 2013 Instore Bench Pressure Challenge, began to work out of her own studio instead of working at the bench of an employer because she was willing to spend the dollars necessary to have the right bench tools with which she can do incredible, exquisite work efficiently, accurately and safely. Having the right tools and the ability to sharpen and maintain them correctly really sets a bench jeweler apart from other jewelers.

“They make you a better goldsmith,” she says. To win the Bench Pressure Challenge, one of her key strategies was to choose the right tools and the tools to maintain them. To engrave, for example, she needed the right gravers and the right diamond sprays. Kelly advocates increasing professionalism for bench jewelers, and she frankly admits a pleasure and delight in tools that only other bench jewelers can understand.

Tweak Sales Behaviors to Increase Your Sales Nick Failla, Collected Concepts Between the space that is “my sales associates need to sell more” and “I am going to have to let those two go because they just aren’t catching fire” there is something you really CAN do to increase your sales. You have to manage behavior. Require and reward your sales associates for behaviors that make a difference. For example, what happens if you require and reward sales associates for exchanging names with customers? If you require and reward sales associates for putting merchandise on or in the hands of customers? In both cases, you increase sales because of good management.

EDUCAT 8

Time

8:30 – 9:20 a.m.

Room 1

Room 2

Passing Your Business to the Next Generation

Colored Gemstones RJO JewelConnect: Drill Down on – Your Unique Story Your 24/7/365 Better Jewelry Virtual Tradeshow Photography in Your Earl Allen, Store Andrew Boundy,

Chuck Frey, Charles Frey & Co.

Columbia Gem House

Room 3

Room 4

Jewel Connect

Jim Grot, Grot Imaging Studio

Effective Window Displays Offer Critical Business Support

Staff Training and Team Meetings

Break

9:30 – 10:20 a.m.

tba, Stuller

Kate Peterson, Performance Concepts

Break

10:30 – 11:20 a.m.

Facebook and Pinterest: How You Can Brand Yourself as Bridal Experts and Reach Your Customers

Lose Your Quit: Achieving Your Peak Performance

Planning a Remodel Goal Setting for or New Store Marketing and Your Design?

Marketing Calendar

Danny Cahill

tba, Stuller

George Prout, Gems One

Stop Fake ID Fraud Before You Are Burned

Tools Make All the Difference for the Winner of the 2013 Instore Bench Pressure Challenge

Tweak Sales Behaviors to Increase Your Sales

Tiffany Gonzalez, Keep Me Connected Break

Synergize Your Online Platforms 11:30 a.m. – 12:20 p.m.

Shane O’Neill, Fruchtman

Glen Garrity, G2 Identity Management

Kelly Williams, K.W. Goldsmith

Nick Failla, Collected Concepts

IONAL SEMINARS 9

RJO IDEA CENTER ON THE SHOW FLOOR Come to the RJO Idea Center to take a break from the buying room buzz and share ideas, brainstorm or put your feet up with fellow RJO members. This will be a great location to gather and have informal roundtable discussions. RJO will have some points-ofinterest and response cards on the tables to spark some conversation. It will be open throughout buying show hours.

This designated area on the show floor will be the home to:

Meet and Greet our Keynote Speaker Danny Cahill Since winning The Biggest Loser, Danny Cahill has appeared on The Today Show, The Jay Leno Show, Live with Regis & Kelly, The Doctors, The Joy Behar Show, Larry King Live, The Suze Orman Show, Joyce Meyer’s Enjoying Everyday Life, and now he’s ready to greet you.

Saturday only; 4 – 6 p.m.

Sales Training and Hiring Kate Peterson, Performance Concepts All things sales are on the table when you connect one-on-one with Kate Peterson, industry educator, trainer and Instore columnist.

Saturday; 2 – 5 p.m.

Sunday; 10 a.m. – 12 p.m. and 1 – 5 p.m.

Monday; 10 a.m. – 12 p.m.

Chat with the RJO Leadership Mary Peterson, RJO Questions? Concerns? Curiosities? Great ideas?

Meet one-on-one with RJO’s CEO Mary Peterson to delve deeper into your RJO. Saturday; 4 – 5 p.m.

Sunday; 1 – 3 p.m.

Monday; 10 – 11 a.m.

Digital Marketing: Expert Tips Shane O’Neill, Fruchtman Marketing Questions about digital marketing? Meet one-on-one with Shane O’Neill for expert tips and advice, an assessment of your current marketing efforts and strategies to build a successful online presence.

Saturday; 4 – 6 p.m.

Bench Tools and Bench Tips

Fake ID Fraud Glen Garrity, G2 Identity Management Fake IDs. Touch them. See them. Find out close-up how to protect your store and help your staff recognize fake IDs. Saturday; 2 – 5 p.m.

Sunday; 10 a.m. – 12 p.m. and 1 – 5 p.m.

Monday; 10 a.m. – 12 p.m.

Adjust Staff Behaviors, Increase Sales Nick Failla, Collected Concepts Ask Nick Failla what you can do to help particular sales associates behave in ways that will increase your sales.

Saturday; 2 – 5 p.m.

Sunday; 10 a.m. – 12 p.m.

Kelly Williams, K.W. Goldsmith Some bench jewelers buy bench tools, or make them, or modify them, taking great pleasure in the right tool to achieve the goal. Talk bench tools with this aficionado, winner of the Bench Pressure Challenge.

Saturday; 4 – 6 p.m.

Effective Events Nick Failla, Collected Concepts It’s not just a great idea that makes an effective sales event. It’s also great execution. Find out what to do to drive customers and buzz.

Sunday; 1 – 5 p.m.

Monday; 10 a.m. – 12 p.m.

Tune-up Your Online Presence Brainstorm Business Concerns Charlotte Preston, Charlotte Preston Catalysts Charlotte Preston knows small business, family business and community involvement. You know your business, your family and what does and doesn’t satisfy you in business. Let’s talk!

Sunday; 10 a.m. – 12 p.m.

Monday; 10 a.m. – 12 p.m.

Saturday; 2 – 5 p.m.

Sunday; 1 – 5 p.m.

THE 10

Charlotte Preston, Charlotte Preston Catalysts Engine – check? Oil pressure – check? What’s driving your online presence and where might you make quick improvements?

Charlotte Preston checks with you. Be brave – let’s look under the hood together.

IDEA CENTER

LEARN FROM OTHER TOP INDUSTRY PROFESSIONALS Many of the RJO seminar presenters will make themselves available in the Idea Center for one-on-one training and individual discussions. Be sure to review the schedule below to take advantage of all the topics offered.

Saturday, January 24 Time

Presenter

Title

2 – 5 p.m.

Kate Peterson

Sales Training and Hiring

2 – 5 p.m.

Glen Garrity

Fake ID Fraud, Samples

2 – 5 p.m.

Nick Failla

Adjust Staff Behaviors, Increase Sales

2 – 5 p.m.

Charlotte Preston

Brainstorm Business Concerns

4 – 5 p.m.

Mary Peterson

Chat with the RJO Leadership

4 – 6 p.m.

Shane O’Neill

Digital Marketing: Expert Tips

4 – 6 p.m.

Kelly Williams

Bench Tools and Bench Tips

4 – 6 p.m.

Danny Cahill

Meet and Greet Our Keynote Speaker

Time

Presenter

Title

10 a.m. – 12 p.m.

Kate Peterson

Sales Training and Hiring

10 a.m. – 12 p.m.

Glen Garrity

Fake ID Fraud, Samples

10 a.m. – 12 p.m.

Nick Failla

Adjust Staff Behaviors, Increase Sales

10 a.m. – 12 p.m.

Charlotte Preston

Tune-up Your Online Presence

1 – 3 p.m.

Mary Peterson

Chat with the RJO Leadership

1 – 5 p.m.

Kate Peterson

Sales Training and Hiring

1 – 5 p.m.

Glen Garrity

Fake ID Fraud, Samples

1 – 5 p.m.

Nick Failla

Effective Events

1 – 5 p.m.

Charlotte Preston

Brainstorm Business Concerns

Sunday, January 25

Monday, January 26 Time

Presenter

Title

10 – 11 a.m.

Mary Peterson

Chat with the RJO Leadership

10 a.m. – 12 p.m.

Kate Peterson

Sales Training and Hiring

10 a.m. – 12 p.m.

Glen Garrity

Fake ID Fraud, Samples

10 a.m. – 12 p.m.

Nick Failla

Effective Events

10 a.m. – 12 p.m.

Charlotte Preston

Tune-up Your Online Presence

SCHEDULE 11

AIRPORT Full name: San Antonio International Airport Airport Code: SAT Address: 9800 Airport Blvd. • San Antonio, Texas 78216 Main Telephone Number: 210-207-3433

HOTEL PARKING The Hyatt Regency provides San Antonio River Walk parking directly across the street from the hotel at the Central Parking System garage. Rates include in-and-out privileges.

• Self-Parking – $25 per day plus tax • Valet Parking – $35 per day plus tax

Driving distance: The airport is located approximately 9 miles (15 minutes) from the Hyatt Regency San Antonio Riverwalk.

AIRPORT TRANSPORTATION Taxi Service from the Airport: Taxicabs are available curbside, outside the baggage claim area at Terminals A & B. Typical fares range from $25 to $29 one way to the Hyatt.

Shuttle Service: GO Airport Shuttle is San Antonio International Airport’s authorized and only shared-ride shuttle service. Shuttles depart every 15 minutes from 7 a.m. to 1:30 a.m. daily to the Hyatt and other downtown hotels. You can purchase tickets at the airport’s baggage claim area, or purchase them in advance at citytoursinc.com/reservations. Tickets are $19 per person to downtown hotels or $34 for a roundtrip ticket.

The Hyatt Regency San Antonio Riverwalk does not operate an airport shuttle service.

Car Rentals: Car rental counters are located in Terminal A. After hours, use the courtesy phones in the baggage claim area of Terminal A to request shuttle transportation to the car rental company of your choice, or catch a shuttle at a pick-up area outside the baggage claim. You can reserve a vehicle in advance by calling the company of your choice.

REGISTER NOW TO RECEIVE A $250 TRAVEL VOUCHER RJO’s vendors are again helping everyone get to the show by giving qualifying dues-paying stores a travel voucher worth $250, good for airfare, gasoline and mileage, taxis and more. To qualify you must register to attend the show

by Monday, December 29, and your account with RJO must be in good standing.

Advantage Rent-A-Car 800-777-5500 Alamo Rent-A-Car 800-GOALAMO Avis Rent-A-Car 800-331-1212 Budget Rent-A-Car 800-527-0700 Dollar Rent-A-Car 800-800-3665 Enterprise Rent-A-Car 800-736-8222 Firefly Rent-A-Car 888-296-9135 Hertz Rent-A-Car 800-654-3131 National Car Rental 800-CARRENT Thrifty Car Rental 800-THRIFTY

SAN ANTONIO TRAVEL GUIDE 12

To register for any of the following group activities, indicate on your registration form which one(s) you would like to attend, and return it with payment.

FRIDAY EXCURSIONS

MONDAY EXCURSIONS

DOUBLE DECKER BUS TOUR Hop on the bus! Whether you prefer the lower level or a second story al fresco seat, you’ll have a great view of San Antonio’s Market Square, the Farmers’ Market, HemisFair Park and the River Walk.

1:30 – 2:45 p.m.

$30 per person

1:30 p.m.; Leave Hyatt; return at 2:45 p.m.

Minimum of 30 guests. Maximum of 48 guests. First come, first served.

DINNER CRUISE ON THE RIVER WALK Experience San Antonio riverside on this twohour dinner cruise on a classic riverboat. Fully narrated for your sightseeing pleasure, the cruise sails along the famed River Walk, one of the city’s most popular attractions. Rio Rio Cantina will be catering fresh Tex Mex cuisine starting with chips and salsa, then your choice of chicken fried chicken, half rack of ribs or Baja beer-battered fish tacos, plus your choice of iced tea, lemonade or soda.

6:15 p.m.; Leave Hyatt 6:30 – 8:30 p.m.; Dinner cruise

EXECUTIVE SEGWAY TOUR If you’re looking for a unique walking tour of San Antonio, this is it – except there’s little walking required. Instead, you’ll ride around on your very own Segway. This two-and-a-half hour tour promises to be as informative as it is fun. You’ll roll down historic Houston Street, past the Alamo, HemisFair Park, the Alamodome and many more attractions.

$72 per person Minimum of 18 guests. Maximum of 36 guests. First come, first served.

SISTERS GRIMM GHOST DINNER TOUR

1:15 p.m.; Leave Hyatt, five-minute walk to tour location; return at 3 p.m.

Step inside the Menger Hotel, the most haunted hotel in Texas, for an evening of frights and delights as you dine upon San Antonio’s finest food and hear the chilling ghost stories of the Menger. You’ll sit at candlelit tables for dinner; afterwards, a tour of the haunted Menger begins. The tour then ventures outside for stories about other haunted buildings in the area. Once concluded, your tour guide will bring everyone back to the hotel.

$60 per person

First Course: House salad

Minimum of 10 guests. Maximum is 48 guests. First come, first served.

Second Course: Choice of ribeye steak, chicken picatta or a vegetarian entree.

Because of the Segways there are restrictions, such as being 14 years old or older, weigh at least 100 pounds yet not exceed 275. They discourage pregnant tourists from participating, and warn that unassisted stair-climbing will be part of the tour. A waiver will be required.

1:15 – 3 p.m.

LAKERS VS. SPURS BASKETBALL GAME Experience the energy and excitement of one of the hottest basketball games of the season! Watch a full court of NBA stars battle it out as the hometown San Antonio Spurs take on the Los Angeles Lakers.

Third Course: Choice of chocolate velvet cake, strawberry cheesecake or mango ice cream.

All meals will be served with iced tea or soda.

6:15 p.m.; Leave Hyatt, five-minute walk to tour location 6:30 – 9:30 p.m.; Tour

6:45 p.m.; Leave Hyatt

$72 per person.

7:30 p.m.; Game time

Minimum of 14 guests. Maximum of 180 guests.

9 p.m.; Return shuttle begins $80 per person Minimum of 30 guests. Maximum of 100 guests.

OPTIONAL EXCURSIONS 13

Vendor Showcase »» ALLISON-KAUFMAN CO. MORGANITE AND Morganite and Diamond Rings SKUs: D5408, D5523, D5521 Rosé – Romance in Bloom: Romantic morganite and diamond selections set in blushing 14k rose gold.

Tell a love story with a ring to it. Available in rings, earrings and necklaces.

Email: tradeshows@allison-kaufman.com Phone: 800-800-8908 Fax: 818-373-5150 Website: Allison-Kaufman.com

»» ASHI DIAMONDS LLC

Champagne Diamond Jewelry SKUs: 34100FHPG-1.35, 35541FVPG, 35710FHPG-1.25 These alluring diamond and Lovebright rings are full of sparkle and shine. Crafted in 14k rose gold with white and champagne diamonds, these rings are designed for sophisticated women.

Email: info@ashidiamonds.com Phone: 212-319-8291 Fax: 212-319-4341 Website: AshiDiamonds.com

»» DARLING IMPORTS

Wholesale Gemstone Dealer Offering a wide variety of color gemstones from citrines to garnets, emeralds, rubies and sapphires.

Email: konrada@darlingimports.com Phone: 800-282-8436 Fax: 770-946-5307 Website: DarlingImports.com

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Vendor Showcase »» DIAMOND EMOTIONS

Diamond Emotions Fashion Designs RGR22554: 14k white gold custom diamond and sapphire ring RGR22454: 14k yellow gold custom ruby and diamond fashion ring RGR19806: 14k white gold custom diamond band Email: rick@diamondemotions.com Phone: 517-574-4209 Fax: 517-913-6288 Website: DiamondEmotions.com

»» DIZEO

Gold over Sterling 18k gold over sterling with handset, simulated diamonds.

Email: sales@dizeos.com Phone: 404-529-5777 Fax: 404-529-5799 Website: Dizeos.com

»» GALATEA: JEWELRY BY ARTIST Illusia Collection Pendant SKU: A-9 With its patented setting, this 14k gold pendant from the Illusia Collection shows a blast of beautiful blue from an unseen source (lab-created blue opal). Brilliant white diamonds complete the look. MSRP: $1,185.

Phone: 909-592-0877, 800-609-6888 Fax: 909-592-1837 Website: GalateaUSA.com

15

Vendor Showcase »» KELLY WATERS

Black Label Bar Necklace SKU: BL2155N Platinum finish, sterling silver 18” bar necklace with simulated diamonds. Suggested retail, $85.

Email: info@kellywaters.com Phone: 800-647-7017 Fax: 877-282-4103 Website: KellyWaters.com

»» KIM INTERNATIONAL

LaVie Diamond Bridal Collection Sample Program BUY ONE – GET ONE FREE Buy one platform of 30 silver and CZ samples with beautiful custom display and get one FREE! Valid only during the show.

Email: sales@kimint.com Phone: 800-275-5555 Fax: 800-608-3322 Websites: KimInt.com, LavieCollection.com

»» KUO W. M. CO.

Jewelry of Distinction Collection Customers have come to expect our updated and elegant designs to provide a fresh look for their jewelry collections. Most of our distinctive styles in diamond and color stones are below $1,000 retail.

Email: kuowmco@aol.com Phone: 800-833-4616 Website: KUOWM.com

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Vendor Showcase »» NORTH AMERICAN JEWELERS Dancin’ Birthstone Program

A gift for every season. Receive a free display with set purchase. Suggested retail $99. In stock and ready for immediate delivery.

Email: info@najewelers.com Phone: 312-425-9000 Fax: 312-425-9900 Website: NAJewelers.com

»» ORO INTERNATIONAL I ORO Infiniti

A collection of 14k Italian gold-designed pieces that range from $150 to $850 MSRP. Email: sales@orointernational.net Phone: 800-621-1671 Fax: 630-834-4196 Website: OROInternational.net

»» PARLÉ JEWELRY DESIGNS Boulder Opal Ring

SKU: RMBO6A1080 EI This two-finger ring features a 10.8 ct.

Australian boulder opal accented with .50 cts. of diamonds in a custom 18k yellow gold setting.

Email: breckenf@parlegems.com Phone: 800-635-9800 Fax: 208-233-0120 Website: ParleGems.com

17

Vendor Showcase »» STAR GEMS INC. Everything is bigger in Texas! That goes for discounts as well. For the San Antonio show only, Star Gems will be closing out some of our most popular designs.

Don’t miss out on these unbelievable prices!

Email: sales@stargems.com Phone: 800-474-5579 Fax: 770-394-4233 Website: StarGems.com

»» SVD COLLECTIONS

Blue Sapphire and Diamond Engagement Ring SKU: E3922/PR360-C-Sapphire This stunning 14k prong-set engagement ring features two beautiful sapphires surrounding white center diamonds.

Email: frank.svdcollections@gmail.com Phone: 212-869-1366 Fax: 212-354-7699

»» UNITED PRECIOUS METAL REFINING, INC. Refining

UPMR is a full service refiner and manufacturer for gold, silver, platinum and palladium. Specializing in refining for the jewelry industry, we process everything from karat scrap to sweeps.

Email: sales@unitedpmr.com Phone: 800-999-FINE Fax: 716-683-5433 Website: UnitedPMR.com

18

FAX FORM TO 641-792-9251

REGISTRATION DEADLINE: DECEMBER 29

MEMBER REGISTRATION FORM Please print name of show attendee(s) below for buying floor badges.

Check box if person(s) will be attending seminars.

Member since: _________________

_______________________________________________ Email: ������������������������������������������������ _______________________________________________ Email: ������������������������������������������������

This is my first RJO show.

_______________________________________________ Email: ������������������������������������������������

Anticipated arrival date:_________

_______________________________________________ Email: ������������������������������������������������

Departure date:________________

_______________________________________________ Email: ������������������������������������������������

FRIDAY, JANUARY 23 1 – 5 p.m.

Kate Peterson Half-Day Session ___ x $79 (first attendee) ___ x $49 (additional attendees) 1 – 5 p.m.

Executive Segway Tour* ___ x $60

# Attending

# Attending 1:30 p.m.

Double Decker Bus Tour ___ x $30

Subtotal $________

Subtotal $________

Subtotal $________

5:15 – 6:30 p.m.

‘Learning from the Best’ Sessions Sesion A: What Plans Really Matter in Your Actual Business?

Session B: How Do You Renew Yourself?

_________ _________

# Attending 6:45 p.m.

Lakers vs. Spurs Basketball Game ___ x$80

Subtotal $________

7 – 9 p.m.

Gems One Marketing & Branding Meeting

________

7 – 10 p.m.

Abbott Jewelry Systems Users’ Meeting

________

*Be sure to review excursion requirements before registering for this excursion.

SATURDAY, JANUARY 24 # Attending 7:30 – 9 a.m.

Seminar Continental Breakfast

________

7:45 – 8:30 a.m.

New Member Breakfast/Orientation

________

8:30 – 9:20 a.m.

RJO JewelConnect: Your 24/7/365 Virtual Tradeshow Drill Down on Better Jewelry Photography in Your Store

________ ________

8:30 – 10:20 a.m.

Passing Your Business to the Next Generation ________ Colored Gemstones – Your Unique Story ________

SUNDAY, JANUARY 25

# Attending 9:30 – 10:20 a.m.

Effective Window Displays Offer Critical Business Support Staff Training and Team Meetings

10:30 – 11:20 a.m.

Facebook and Pinterest: How You Can Brand Yourself as Bridal Experts and Reach Your Customers ________ Lose Your Quit: Achieving Your Peak Performance ________ Planning a Remodel or New Store Design? ________ Goal Setting for Marketing and Your Marketing Calendar ________ 11:30 a.m. – 12:20 p.m.

Synergize Your Online Platforms Stop Fake ID Fraud Before You Are Burned Tools Make All the Difference for the Winner of the 2013 Instore Bench Pressure Challenge Tweak Sales Behaviors to Increase Your Sales

# Attending

8 – 8:30 a.m. (will cease serving at 8:30 a.m.)

Member/Vendor Breakfast _________ ___ x $35 (for each meal beyond 4)* Subtotal $ ___________ Vegetarian meal preferred _________ Kosher meal preferred _________ Gluten-free meal preferred _________

________ ________

________ ________ ________ ________

8 – 9:30 a.m.

San Antonio Experience Discussions and Breakfast

12:30 – 1:20 p.m.

Membership Meeting and Luncheon ________ ___ x $35 (for each meal beyond 4)* Subtotal $ _________ Vegetarian meal preferred ________ Kosher meal preferred ________ Gluten-free meal preferred ________ 1:20 – 1:50 p.m.

Keynote Address: Danny Cahill

________

5 – 7 p.m.

Welcome Reception

________

6 – 7 p.m.

Next Generation Reception

_________

7:30 – 8:45 p.m.

Overseas Buying Trips Reception

________

# Attending 8:30 – 9:30 a.m.

Member/Vendor Roundtables

_________

Vegetarian and gluten-free options will be available on the breakfast and dinner buffets.

MONDAY, JANUARY 26

# Attending

# Attending 6:30 – 10 p.m.

Sunday Evening Gala _________ ___ x$65 (for each meal beyond 4)* Subtotal $ _________ Vegetarian meal preferred _________ Kosher meal preferred _________ Gluten-free meal preferred _________ *Please note: If you register for any of the large meal events and do not attend, you will be charged for each meal ordered for you.

# Attending _________

# Attending 2 – 3 p.m.

Farewell Event

________

# Attending 6:15 p.m.

Dinner Cruise on the River Walk ___ x $72 Sisters Grimm Ghost Dinner Tour ___ x $72

Please don‘t forget to make your hotel reservation at RJOMembers.com.

Fax form to 641-792-9251, mail to RJO, P.O. Box 1045, Newton, IA 50208, or register online at RJOMembers.com.

If payment is necessary for seminars or activities, call RJO at 800-247-1774 with your credit card information, or mail payment with your registration. Paid excursions cannot be canceled after January 3, 2015. No refunds or cancellations after January 16, 2015.

Subtotal $ _________ Subtotal $ _________

Total (if applicable) $ _____________

19

Registration Deadline: December 29, 2014 SAN ANTONIO dOWNTOWN AREA san Antonio College

EUM

Culinary Institute of America

Metropolitan General Hospital

NAY

M US

Pearl Brewery

B

TO W

IT TE

Crockett Park

S

B

MONTE VIsTA HIsTORIC dIsTRICT

& Mc

San Pedro Park

dECO dIsTRICT B

San Antonio Museum of Art B B

Maverick Park

Madison Square Baptist Park Medical Center

Lock & Dam

B

san Antonio Central Library

University Health Center Downtown

southwest school of Art

Hays street Bridge Hike & Bike Trail

B

Columbus Park

ArtPace

CHRISTUS Santa Rosa City Centre & Children’s Hospital

B

Tobin Center korean war & Vietnam Veterans Memorials Greyhound Bus station

B

Travis Park

Children’s

B Museum Majestic & Empire Buckhorn Theatres Saloon &

B B

Milam Park

Alameda Theatre

Museum

Nix Hospital

Market Square Spanish O. Henry Governor’s B House Palace City UTSA Downtown Campus

Casa Navarro Historic Site

B

B Main

U.s.

Post Office

B

B

The Alamo

B

Aztec Theatre

Bexar Co. Courthouse

B Cameo Theatre

Theatre

Lila Cockrell Theatre

La Villita

B

Federal Courthouse Federal Building

B King William Park

KING WILLIAM HISTORIC DISTRICT

Carver Community Cultural Center

sunset station

B

Amtrak Train station

Alamodome

B

H

RE

AC

Institute of Texan Cultures

Villa Finale Visitor Center B

SAHA Park B

st. Paul’s square TO W E R o f t h e A M E R I C A’ S WAY

Henry B. Gonzalez Convention Center

Magik Mexico Cultural Children’s Institute National Autonomous Theatre Children’s University of Mexico Playground B Tower B HemisFair Park of the Americas

B

Commander’s House Park

VIA Transfer Center Ellis Alley

Rivercenter Mall

Briscoe Museum B Arneson River B

B

I ON

Villa Finale

S

N MI SIO PA N EX

S

Steves Homestead Museum

W R VE RI

Crofton & Constance Park

RAIL

Blue Star Arts Complex

B

ON T

B

S O U T H TOW N

ISSI

B B-Cycle Location

River Walk ADA Accessible

B

K AL

B

Guenther House

TO M

san antonio convention & visitors bureau. copyright 2014

Alamo Plaza Inset

(Alamo Plaza Inset)

Hall San Plaza RIVER WALK Fernando Cathedral International AREA El Centro Info CenterB Center

Mexican Consulate

GUAdALUPE CULTUR AL ARTs CENTER

Guinness World Tomb Rider 3D Lockwood Ripley’s Haunted Adventure Records Museum Park River City SegCity Tours B Del Sol The Official Visitor Alamo Dignowity Park Info Center B Ripley’s Believe Alamo Trolley It or Not! Alamo Tours & Louis Tussaud’s Double Decker Tours IMAX Waxworks Theatre Grand Trolley Mirror Maze & Vault Laser Challenge Sisters Grim Ghost Tour

For more information on hotels, restaurants, events and sightseeing tours, come by the Official Visitor Information Center at 317 Alamo Plaza or call toll free 800-447-3372. Located directly across from the Alamo. OPEN sEVEN dAys A wEEk (CLOSED: New Year’s Day, April 24th – Battle of Flowers Parade, September 30th, Thanksgiving Day and Christmas Day).

V i s i t Sa n A n t o n i o. c o m

Member Registration