Parks & Sporting Grounds Asset Management Plan 2022-2032

assets. The levels of service delivered by Council’s parks and sporting grounds have been documented considering the expectations of Council’s residents/users. This has required a clear understanding of customer needs, expectations and preferences that will be explored in this Section and continually reviewed and updated as required in future PSGAMP iterations.

The levels of service defined are intended:

• to inform customers and Council of the proposed type and level of service to be offered.

• to enable customers and Council to assess suitability, affordability and equity of the services offered.

• to measure the effectiveness of the services provided by Council.

• to identify the costs and benefits of the services offered.

Council has defined two tiers of levels of service, which are based on:

Community Levels of Service – what Council expects to provide in terms of key customer outcomes based on perceptions of expected quality and future financial allocations:

• Appropriateness of service.

• Accessibility to users 24 hours a day, 7 days a week.

• Affordability – acknowledging that Council can only deliver what it can afford.

• Relevance of the service being provided – in terms of demand characteristics, future demographics, current backlogs and where the pressure points are.

Technical Levels of Service – which relates to the outputs the customer receives:

• What Council will do in real terms, i.e. reliability, functionality and adequacy of the services provided. Typically, this PSGAMP has documented Council’s standards – i.e. at what point will Council repair, renew or upgrade to meet the customer outcomes listed in the strategic levels.

• Technical Levels of Service have been defined for each of the following: o New Asset – If Council provides new open space assets, then what design and maintainability standards shall apply to make them meet Council’s strategic outcomes. o Upgraded or Reconstructed Asset to original standard - If Council upgrades or reconstructs open space assets, what design and