Wet your whistle‌
with our event and award ceremonies.
azBIGmedia.com
10th ANNIVERSARY 2012
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Lee Vikre, SVP Organizational Development & Consulting; and Denise Gredler, Founder & CEO, BestCompaniesAZ
If you are part of one of the 100 Best Companies, congratulations, and thumbs up to you!
en years ago, it was a just a vision – and one that wasn’t shared by the mainstream. The idea that being a great workplace would lead to greater financial success was pretty farfetched at the time. Wow, how far we’ve come! In 2002, we were pursuing different ways to make our vision a reality. Denise was creating the first-ever best companies list in Arizona, to recognize top employers in the Phoenix area. Lee was paving the way for a local company to become #1 on that list. Both of us were deeply committed to the mission of creating best companies for the benefit of the local economy, business, and workforce. Since our trailblazing 2003 list, we’ve seen impressive evidence that creating stronger, trust-based workplace cultures leads to business results. Despite the recession and soaring business failure rate, almost all of the 2003 list winners are still going strong – and reaping the benefits of their efforts. Our Trailblazers provide a great example of sustainability, and we’re proud to tell their stories. Having developed three awards programs in the past ten years, including Arizona’s Most Admired Companies in partnership with AZ Business Magazine, and the Top 25 Workplaces for Women in Arizona with Republic Media, we also have helped companies develop great cultures. Once they win, it’s been our honor to promote their award-winning status. At BestCompaniesAZ, PR, marketing, branding and HR are all part of the mix. Today, we’re more committed to our vision than ever. Overall, the best companies weathered the recession much better than their competitors. With the recovery well under way, we’re seeing companies hiring again, and are encouraged by the innovative start-ups that have made culture development a strategic priority. We’re happy to be growing, too. On our 10th anniversary and Arizona’s centennial year, we’re honored to recognize 100 Best Companies in Arizona. We hope you are inspired by their success and learn from them. If you are part of one of the 100 Best Companies, congratulations, and thumbs up to you!
Denise Gredler Founder and Chief Executive Officer, BestCompaniesAZ
Lee Vikre Senior Vice President Organizational Development and Consulting, BestCompaniesAZ
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Table of Contents ON THE COVER: There are nearly 2,500 faces that make up the 100 Best Companies cover illustration. Among them, are the 10 executives shown below. Can you find all 10? For the answer, visit BestCompaniesAZ.com.
A division of The Arizona Republic 200 E. Van Buren St., Phoenix AZ 85004
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Trending now: How companies are changing
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Looking for the best career? Check out who is hiring!
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General Manager: CAMI KAISER
8 unusual company perks: A look at some new and fun benefits
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Manager Creative Development: ISAAC MOYA
Brave and innovative: How some companies are breaking the mold
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Editor: JIM WILLIAMS
Let’s eat to success. Employees are more creative, productive when food is involved!
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Managing Art Director: TRACEY PHALEN
Off the beaten path: Companies are changing the rules for career advancement
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Say “thanks” again and again
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The 100 Best List: Meet the ‘best of the best’
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Best of Trailblazers
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Best of Future
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Best of Heart
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Best of Star
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Best of Wings
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Best of Cool
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A ‘walk off’ with Diamondbacks, Suns’ CEOs
Art Director: LISA QUIRIN Editorial Intern: JESSICA RUSH
Linda Hunt, Dignity Health
Founder & CEO: DENISE GREDLER dgredler@ bestcompaniesaz.com 480-545-5151
Chandra Subramaniam, Medtronic
Editor: LEE VIKRE LeeV@ bestcompaniesaz.com 480-545-5151
Adam Goodman, Clate Mask, Goodmans Infusionsoft Interior Structures
John W. Smith, DBSI
Joel Barthelemy, GlobalMed
Chris McMurry, McMurry
Anne Ruddy, WorldatWork
Rona Curphy, Casa Grande Regional Medical Center
John Rowley, I.C.E.
Special Thanks to our promotional and distribution partners that have supported our efforts in promoting Arizona’s BEST.
Client Relations: BEV GANT KAIT PATTERSON
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STAR
Charles Schwab WHERE: Phoenix, Arizona YEAR ESTABLISHED IN ARIZONA: 1977 # OF EMPLOYEES IN ARIZONA: 3,200 WHY WE ARE A “100 BEST”:
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ver since Charles Schwab & Co. was founded in the early 1970s, one of its basic principles has been to make investing more accessible and help people make strides toward financial fitness. And that includes its own employees, says Ryan Kosowsky, the Phoenix-based managing director of talent acquisition for the financial services firm. “Most Schwab employees are Schwab clients themselves,” he says, so the company makes sure they have access to great financial resources, education and one-on-one support to assist them with their own financial health and well-being. But that’s just one perk among many that have garnered Schwab a “Best of the Stars” award on the BestCompaniesAZ list of top Arizona employers. Kosowsky notes that there is also a generous wellness program that offers financial incentives for healthy behaviors like losing weight or quitting smoking as well as full-service cafeterias within the service center where workers can grab a fast bite or sit down and enjoy lunch with colleagues. Along with competitive base salary, bonuses and a nice standard benefits package, employees are rewarded with a “great 401(k) plan,” in which about 95 percent of employees participate, he says. Tuition reimbursement for education and training is also available for those who qualify. What’s more, there’s real support for the work/ life balance. There are paid vacations and holidays, a program for new mothers returning to work, a “Time for Giving” sick time fund and – wait for it – a sabbatical program. Indeed, for every five years of employment at the company, qualified employees are eligible for a month-long sabbatical in addition to regular vacation time. All of which helps explain why Schwab employees are so motivated to help their clientele realize their financial
SCHWAB EMPLOYEES MAKING A DIFFERENCE DURING VOLUNTEER WEEK
goals, Kosowsky says. But there’s more to it than that. Schwab’s corporate culture focuses on teamwork and takes a strengths-based approach when matching its people with projects, and that approach just seems to bring out the best in everyone. Kosowsky, who has been with Schwab since January 2012, grew up in the Valley of the Sun and recalls driving around and seeing the Schwab name on a building in the uptown Phoenix area for years. After 13 years of military service, Ryan targeted Schwab as his employer of choice after reading an article about the many resources Schwab provides military veterans during and after their transition to the private sector. “Everyone here plays a vital role, no matter what they do at Schwab,” he says, “and Schwab is a vital part of this community and has been for a long, long time.”
800-435-4000 : www.schwab.com : 2423 E. Lincoln Drive • Phoenix, AZ 85016 Bernie Clark, Executive Vice President, Schwab Advisor Services
Trending Now
ROCK THE BRAND
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ow have best companies changed in the past ten years? According to Lee Vikre, of BestCompaniesAZ, four trends have emerged:
These four Best Companies have succeeded in building an awesome employer brand.
THE EMERGENCE OF EMPLOYER BRANDING. Ten years ago, most organizations thought of employer branding simply as recruitment advertising. Now, savvy companies understand that employer branding is a powerful tool to engage employees. Tony Hsieh, founder and chief executive officer of Zappos, said: “A company’s culture and a company’s brand are really just two sides of the same coin.” With the advent of social media, all employees have the ability to build – or detract from – a company’s brand. Thus, congruence between the consumer and employer branding has become essential. Silo walls are coming down as PR and HR are working more closely together.
Accounting firm CliftonLarsonAllen LLP’s robust careers site features the inspiring Project: Life, while a fun and interactive “Build-a-Boss” video illustrates their commitment to good management.
WELLNESS INITIATIVES. As healthcare costs have risen, best companies have learned that a focus on wellness benefits everyone. Free onsite fitness classes like those offered at Dignity Health, rewards for completing annual physicals, nutrition counseling, weight loss programs, and health fairs have become popular perks.
Goodmans Interior Structures capitalizes on their “good” name by creating programs such as “Eye for the Good Guy” and “Good Threads.” Of course, they’re always looking for “good people.”
WORK-LIFE BALANCE IS TAKING CENTER STAGE. “Get your life back!” proclaims Laser Spine Institute’s careers page. As a new generation of workers challenges the long hours and work-centric approach that has long characterized American corporate life, work-life balance programs are replacing more traditional (and costly) perks.
McMurry, a content marketing agency, created a branded internal social media site, including personal, customized logos that are designed for each employee.
A NEW EMPHASIS ON ADVANCED HIRING PRACTICES. Best companies have realized that a strong company culture starts with leadership, but must be sustained by like-minded employees. Organizations have become more aware of the importance of focusing on hiring for culture fit and values alignment, as well as skills and experience; and are becoming more sophisticated in their assessment and interviewing techniques. At the same time, diversity efforts have become more advanced.
Quicken Loans projects a crazy-cool image, full of dynamic energy and enthusiasm that reaches well beyond the business of mortgage loans. For more info on how to successfully brand your company, visit BestCompaniesAZ.com
SOME THINGS DON’T CHANGE, HOWEVER. “Great companies are like ice cream,” Vikre says. “There are lots of different flavors, but a few essential ingredients.” Denise Gredler, CEO of BestCompaniesAZ, agrees. “Trust remains the common element in all great companies. If employees trust management and enjoy their jobs, that’s the recipe for success.” 4
HOT CAREERS When there’s a shortage of highly skilled talent, being a best company is a competitive advantage. It’s no surprise that organizations that have to compete for employees often make workplace culture a top priority. Right now, the hottest careers are found in two fields that are well represented on the Top 100 list — technology and healthcare. Want to have your pick of great workplaces? Consider these top 8 careers:
Looking for a Best Career? I
t can be a challenge to get a foot in the door at many great companies, because so many people want to join their ranks. The best companies, however, do better financially than average companies, so the opportunities do exist. Right now, the 100 Best Companies in Arizona have an estimated 2,500+ job openings, and many you will find on BestCompaniesAZ.com.
Financial
These companies are growing, and they’re hiring now!
WELLS FARGO A “Find Your Career” quiz on the careers portion of the Wells Fargo website helps point prospective new employees in the right direction. Trainers, personal bankers, tellers and tech pros are needed right now.
Tech INFUSIONSOFT If the combination of entrepreneurial spirit and technology appeals to you, look into Infusionsoft. You might find a niche in marketing, sales, or in helping small businesses succeed as a Success Coach. INTEL Check out the jobs@intel blog for the latest ideas and information about working at this tech giant — along with solid interviewing advice for all job seekers. AEROTEK A leader in the recruiting and staffing industry, Aerotech specializes in technical, professional and industrial staffing. Positions ranging from trailer mechanics to accountants to sales associates can be found on the Aerotek website.
CHARLES SCHWAB Financial, technical, and administrative positions are available in the thriving Phoenix office. A career at Charles Schwab offers the chance to work with smart people and a nationally recognized brand, in a professional atmosphere that’s anything but stuffy.
Computer Software Application Engineer Computer Network Systems Engineer Web Developer and/or Designer IT Project Specialist Search Marketing Specialist
Healthcare
Registered Nurse
DIGNITY HEALTH With over 130 open positions, Dignity Health provides career opportunities for a wide variety of clinical and administrative professionals in central Phoenix and the east valley. Regularly scheduled on-site special events provide the chance to learn about the organization firsthand.
Physician Assistant Pharmacist
MAYO CLINIC North Phoenix and Scottsdale area medical professionals who enjoy a collaborative environment will find an array of more than 50 clinical positions open at this prestigious organization.
MICROCHIP TECHNOLOGY While most of Microchip Technology’s opportunities are in R&D/engineering arena, there is also a need for talent in marketing communications, accounting, and administration.
CANCER TREATMENT CENTERS OF AMERICA Healthcare pros that would thrive on treating their patients like they would treat their own mothers should explore opportunities at CTCA. This growing west valley destination hospital offers an integrated, team-focused approach.
Visit BestCompaniesAZ.com to learn more about how to get hired by the best.
CASA GRANDE REGIONAL MEDICAL CENTER Pinal County medical workers who want a great place to work, big-city technology but a short commute can find it all right here in their own hometown. 5
HOW DOES YOUR COMPANY MEASURE UP? Do you have what it takes to be named as a best company? It may surprise you to learn that being a great workplace isn’t primarily about pay and perks. A great company is a place where people enjoy their co-workers, trust their managers, and are inspired by their work. Visit us online at BestCompaniesAZ.com or just scan this QR code to take a brief, informal quiz to get an idea of where your company may stand in the vital areas of caring/belonging, accomplishment, empowerment, and fun.
8 Unusual Company Perks After several years of cuts, perks are making a comeback in the workplace Trips to exotic lands and unlimited expense accounts might be harder to come by these days, but being a best company doesn’t mean you have to lavish employees with costly perks. Great places to work often provide an array of unusual benefits designed to show employees they are valued.
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Dog-friendly workplaces are not only fun, they are good for morale and reducing stress. With one in five offices in the U.S. now pet-friendly, dogs are often found in marketing, digital and multimedia agencies, warehouses, and smaller offices. The Lavidge Company is one example, but even the White House is a dog-friendly workplace!
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Another stress-buster is an onsite garden. Employees can plant vegetables, fruits or herbs, and celebrate the bounty in a company cook-off come harvest time.
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Anyone who looks forward to getting a pedicure because of the relaxing massage chair will appreciate massage chairs at the office, like the one at McMurry. A fifteen-minute break is maximized when it’s taken in a chair that kneads your tense back.
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Speaking of massage, why not offer chair massages regularly? Often, chiropractors and wellness centers are willing to come on-site for a nominal fee or at no charge, in order to introduce employees to their services.
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On-site auto repair services, such as Express Auto, cost the employer nothing, but make life easier for employees. Instead of spending precious weekend or lunch break time getting an oil change or brake repair, it can be done for them while they’re at their desks.
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Drive home your appreciation by providing the keys to a company sports car, such as Infusionsoft’s Nissan Z, for a month as a recognition for an employee of the month or other high achievements.
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Establish a monthly book club to meet over the lunch hour or right after work. Bonus points for providing food. The book club concept can also inspire a low-cost enhancement to leadership development if business-related books are discussed.
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In-house salons for nail care, haircuts, and eyebrow grooming can save time, and help employees look and feel their best — while feeling good about their employer, too. Real-world examples: I.C.E. and Cancer Treatment Centers of Arizona.
HEART
Casa Grande Regional Medical Center WHERE: Casa Grande, Arizona YEAR ESTABLISHED IN ARIZONA: 1984 # OF EMPLOYEES IN ARIZONA: 827 WHY WE ARE A “100 BEST”:
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ona Curphy couldn’t be happier that the family-like environment and genuinely engaged staff she gets to experience every day at Casa Grande Regional Medical Center has also been noticed by others. “I think that it was quite an honor to be named one of the 100 best companies in Arizona,” says Curphy, the hospital’s president and CEO, “and it was even doubly so to be chosen for the ‘Best of Heart’ category because we do have heart. We take care of sick and injured people at difficult times in their lives, and I think that’s what this honor reflects — how much we give to those in need.” She notes that attention to detail and customer service is backed by an impressive CGRMC statistic: an infection rate of .2 percent, compared to the national average of 2.5 percent. And because employees give so much of themselves to their patients, Curphy and the rest of the senior administrative team makes sure that the more than 800 staff members know how much they and their quality work and positive ways are appreciated. For about eight years now, she and her senior team have hosted monthly birthday breakfasts — during which they act as waiters and waitresses. “It’s our turn to serve them,” she explains, adding, “We like our co-workers! I have never walked into a place that is so friendly. We really see ourselves — our employees, the physicians who practice here, the volunteers — as one big family.” Similarly, during National Hospital Week, the senior team offers up an on-site barbecue party with all the down-home fixings — “We serve the pie,” Curphy adds – and she makes a point of coming in for the night-shift events so that all the employees realize how much they’re appreciated. What’s more, CGRMC even throws an annual barbecue bash for the emergency medical service providers who assist them every day: ambulance staffers,
RONA CURPHY
police officers, firefighters and others in the line of duty. It only makes sense, Curphy says. Not surprisingly, all the hospital personnel are proponents of community service. Last year, they visited about 34 health fairs and provided more than 1,500 free, on-site tests. The senior team also serves on a variety of local boards, and the Foundation helps provide free screening mammograms for women without health insurance and assists Seeds of Hope, a free local clinic. On a related note, another inspiring project took shape when hospital employees made get well cards for patients for a Day of Service. A place to work and craft supplies were provided and every staffer got in on the act. “It was great, because everyone came together,” Curphy says. Just like family.
520-381-6300 : www.casagrandehospital.com : 1800 E. Florence Blvd. : Casa Grande, AZ 85122 Rona Curphy, President & CEO
LOOKING GOOD—AT 107! With a long history of compassionate care, Dignity Health had its Arizona beginning with the establishment of St. Joseph’s sanitarium in 1895. Originally, St. Joseph’s offered 12 beds and was housed in a rented six-bedroom cottage. As the population of the Valley grew, the hospital expanded to meet the needs of the community. In the mid-1940s St. Joseph’s management purchased 10 acres of land at 3rd Avenue and Thomas Road, part of an old dairy farm. They were criticized for choosing land so far north of the city, but the leadership team had foresight and a keen understanding of a good business deal. A modern, spacious facility opened in July 1953, and St. Joseph’s has thrived at this same location for more than half a century.
Brave and Innovative In creating best companies, some organizations break the mold Companies build their success in different ways. Are any of these six courageous moves right for your company?
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The leadership of Dignity Health still demonstrates foresight and innovation. In 2002, they prioritized the value of building a best company culture. Since then, they have received numerous local, state and national awards. Their patient satisfaction survey scores soared along with their employee satisfaction scores. Dignity Health is a stellar example of how building an exemplary workplace produces measurable, tangible results, helping the organization stand the test of time.
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DITCH YOUR PERFORMANCE REVIEWS. Arizona author Dale Dauten wrote, “Have you ever had anything good come of doing performance appraisals? The answer is, of course, ‘no’”.Since then, a few innovative companies have ditched performance evaluations in favor of future-focused Performance Previews or Success Plans. INVITE MANAGERS WHO DON’T FIT YOUR CULTURE TO BE SUCCESSFUL SOMEPLACE ELSE. Culture fit is important in all employees, but especially so for managers. People leave managers, not organizations. Best companies offer coaching, but if all else fails, a boss that doesn’t fit the culture may need to go. PAY EMPLOYEES TO QUIT. After their first two weeks of onboarding, Infusionsoft employees are offered $5,000 to quit. “We only want people to stay if they are completely on-board with the culture. By offering them a way out, they can make the decision based on buy-in, not fear of unemployment, said Built to Last Champion Brett Gilliland. To date, no one has accepted the offer.
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THANK PEOPLE JUST FOR DOING THEIR JOBS. Yes, they are being paid for it – but frequent, genuine expressions of gratitude elevate work from a transaction for money to a trusting, mutually appreciative relationship.
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SCRAP YOUR HIERARCHY FOR A TEAM-FOCUSED APPROACH, like W.L. Gore. The idea of team-based workplaces isn’t new, but often teams are not implemented effectively. Changing the name “department” to “team” doesn’t cut it. Effective teams are empowered, cross-functional, and foster informal leadership.
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OFFER UNLIMITED VACATION TIME. If you have developed a strong level of trust, you can save the time and effort involved in accruing and tracking. Your employees will likely work as hard as ever, but you won’t experience a last-minute scramble for time off at the end of the year.
Let’s Eat to Success! One way to camaraderie, creativity and productivity is through employee stomachs “Sharing meals builds communities within companies,” says BestCompaniesAZ’s Lee Vikre. “Food is very social. We all have to eat, but we only share food and drinks with our friends.” Creativity flows at meals with colleagues. For example, the concept for Gmail was reportedly created over one of Google’s famed free meals. Food subsidies, like the $2 meals at GoDaddy. com, are making a return, especially in the tech industry. Understanding that meal breaks take a bite out of productive time, some organizations may provide on-site options to keep employees at the desk longer. Whether the motive is productivity or consideration, employees appreciate the convenience. Healthy food options have become more prevalent in best companies. According to 2011 study by the Society for Human Resource Management, only 40 percent of companies promote the availability of healthy food in the workplace, but of those that did, 97 percent reported a positive response from employees. Recognizing the value of healthy eating for patients and staff alike, Cancer Treatment Centers of America’s chefs prepare quality, subsidized meals from organic ingredients, greatly exceeding expectations for “hospital food.”
Food and drink form a basis for celebrating and teambuilding at best companies. Barbeques, ice cream socials, taco Tuesdays, free food Fridays, bagel breakfasts, and theme lunches keep employees nourished and happy. Friday afternoon happy hours range from elegant wine bars set up in the café to beer-thirty in the warehouse. Either way, they provide a chance for co-workers to debrief from the week and transition into the weekend. There’s a downside to the abundance of food in the workplace, though — it’s reported employees often gain 15 pounds when starting a new job. Hey, no worries! In response, many best companies have created onsite gyms, boot-camp classes, or “Greatest Loser” contests.
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© 2012 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative ( KPMG International ), a Swiss entity. All rights reserved. Printed in the U.S.A. The KPMG name, logo and cutting through complexity are registered trademarks or trademarks of KPMG International. 43033SVO
Think Beyond
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4/2/12 1:08 PM
Linda Linda Hunt Hunt President President & CEO of&Dignity CEO Health of Dignity Health Arizona
Patty White White President President and CEO &ofCEO St. Joseph’s of St. Joseph’s Hospital and Medical Center Hospital and Medical Center
Tim Bricker Bricker President & CEO &ofCEO Chandler President of Chandler Regional Medical Regional Medical Center andCenter Mercy and Mercy Gilbert Medical Center Gilbert Medical Center
We’re honored that we’ve been able to serve this community since before Arizona became a state, and we look forward to continuing to provide care and innovative services to the people who live here, – Linda Hunt President & CEO
TRAILBLAZER
Dignity Health WHERE: Phoenix, Gilbert, Chandler, Arizona YEAR ESTABLiSHED in ARizOnA: 1895 # Of EMPLOYEES in ARizOnA: 8,682 WHY WE ARE A “100 BEST”:
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ow do you substantiate more than a century of service? For Dignity Health Arizona — formerly known as Catholic Healthcare West Arizona — it’s by continuing a legacy of world-class, high-quality patient care, cutting-edge medical education and groundbreaking research. With Valley roots that can be traced back to 1895, Dignity Health Arizona hospitals are intertwined in the fabric of the communities they serve. It’s a legacy few organizations can match. “We’re honored that we’ve been able to serve this community since before Arizona became a state, and we look forward to continuing to provide care and innovative services to the people who live here,” says Linda Hunt, president and CEO. And Dignity Health Arizona doesn’t rest on its longtime reputation. Continuing that high level of service and pioneering approach to healthcare is surely one of the reasons the mission-driven health-care organization was recently named a “Trailblazer” by BestCompaniesAZ. Dignity Health’s culture of collaboration is another secret to its success, says Hunt. She says employee feedback and participation are encouraged at every level and through a variety of venues. For example, everyone is encouraged to attend and share ideas and feedback about the latest hospital news and issues at open employee forums hosted by hospital presidents. The feedback is then used to make changes and improvements throughout the organization. “We know our work is important and literally changes the lives of people who walk through our doors,” Hunt says, “and our mission calls us to work collaboratively to ensure that the people who’ve entrusted their care to us receive the best care possible. We stress that everyone on our team — from nurses to our environmental services staff to lab techs to physicians — plays a crucial role in patient care, in our success, and in the continuation of our mission and services.” Along with being recognized for outstanding patient
care and innovative research, Dignity Health Arizona hospitals are also frequently recognized as “Best Places to Work” both locally and nationally. Hunt says that’s due, in part, to the organization’s desire to help its employees achieve a healthy balance between their work and their lives. “We have a concierge service on one of our campuses that helps employees with everything from planning vacations, to purchasing birthday gifts, to assisting with car maintenance,” Hunt says. And it’s working. “We estimate that 90 percent of our employees have participated in at least one aspect of our employee wellness program, which includes a free walking club, yoga classes, nutrition consultations, zumba classes and Bollywood dance-inspired classes,” she says. “We even offer spiritual care programs, such as ‘lunchand-learn workshops’ and reflection and prayer services, which are attended by everyone from vice presidents of the organization to new hires.” The collaborative approach, combined with a genuine concern for its workforce and its patients, means there’s truly a sense of family. As a result, Hunt notes, it’s not uncommon for employees to stay with the company for more than 40 years, have their children in Dignity Health hospitals and have their loved ones receive care in Dignity Health hospitals. As for the future, to accommodate the growth in the rapidly changing healthcare environment, Dignity Health Arizona is looking at new ways to partner and collaborate with other organizations. For example, Hunt says they are currently collaborating with The University of Arizona Cancer Center and community-based oncologists to transform the delivery of cancer care and to establish a premiere center for ambulatory and inpatient oncology. And that’s just one of many such programs. “Right now, we have more than 100 partnerships,” she says, “and all of them, in some way, are helping us to create a healthier community and provide residents with more healthcare options or more efficient modes of service.”
dignityhealth.org dignityhealth.org President & CEO of Dignity Health LindaLinda Hunt,Hunt, President & CEO of Dignity Health Arizona
Off the Beaten Path Companies changing the rules on career advancement
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ith organizations becoming less and less hierarchical, the traditional “career ladder” is going the way of standard office hours. While opportunities for advancement still exist in great companies, the step-by-step ladder is giving way to a multidimensional career development path. Trailblazer Deloitte literally wrote the book on the “career lattice” concept, and their process of Mass Career Customization outlines a detailed process for career development. Flexible work options and other work-life balance programs are only part of the equation; career development also needs to be taken into consideration. At Deloitte, employees are encouraged to customize their careers by selecting options within four dimensions that most closely match their career objectives. Pace: How quickly may an employee be expected to progress to increasing levels of responsibility and authority? Workload: What is the quantity of work performed? Location/Schedule: Where, when, and how does the work get done? Role: What are the categories ranging from individual contributors to organizational leaders?
Best companies of all sizes often offer non-linear career paths. At Goodmans Interior Structures, career paths often resemble a game of Twister, with talented people moving from customer service to sales to design operations to management. Such lateral moves can provide a more stable knowledge base for professional growth. Whether or not a company offers a formal program for non-traditional career development, there are some things employees can do to grow their careers in a non-linear way: Reach out for new responsibilities. In today’s changing environment, new opportunities probably exist at your company that aren’t yet assigned to anyone. Learn new technologies and skills. Become an “intrapreneur.” Find a new project, process or service that could expand your company, and develop it. Create your own job. Look around you and see what needs your company has that fit your aspirations. Is there a need you could fill? In companies that are growing, you may be able to create the career of your dreams.
THE ROI ON WORKPLACE CULTURE Comparative Annualized Stock Market Returns (1997–2011) 12% 10%
10.32%
8%
Best Companies perform 3x better than the general market
6% 4% FORTUNE’s 100 Best Companies to Work for
2% 0%
4.02%
3.71%
Russell 3000
S&P 500
Sources: Russell Investment Group and Great Place to Work Institute
National 100 Best Companies Voluntary Turnover by Industry Information Technology Manufacturing & Production Construction
5.9% 6.2%
10.5%
6.9% 17.0% 7.1%
Healthcare Finance & Insurance
Best Companies experience as much as 50% less turnover
15.4% 100 Best (%) Industry Average (%)
9.4% 10.7% 11.3%
Professional Services 0%
14.4%
5%
10%
24.7% 15%
20%
Source: “100 Best” data provided by Great Place to Work Institute, Inc. Comparative data provided by BLS. “100 Best” data includes FT & PT turnover. BLS data includes the same in addition to turnover for temp/contract workers. ®
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25%
Say ‘Thanks’ Again and Again O
ne of the most effective methods for building a great company is also one of the least costly; say thank you more often. Here are some ideas from managers at best companies: • Start off staff meetings, one-on-one meetings or Monday mornings by asking your employees to relay something they did in the past week that they were proud of. • If you have managers reporting to you, ask them what their individual team members accomplished recently, and thank those employees personally. • Maintain a supply of gift cards in various small denominations, and give them out spontaneously accompanied with an expression of appreciation for good work and extra effort.
• Send personal thank you notes after a large project. You can also send thank you notes to families at home to show your appreciation for their patience during exceptionally busy times. • Say “wow!” when your team does something exceptional. Allow yourself to be impressed. • Be specific. “I like the way you handled that customer issue by asking her the right questions” is stronger praise than “good job today.” • Look for opportunities to praise and show appreciation. It’s human nature to see what’s wrong while taking what’s right for granted.
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Goodmans Interior Structures WHY WE ARE A “100 BEST”: he way Adam Goodman sees it, his family’s office furniture business has a positive effect on the community every single day. They realized long ago that they don’t just peddle chairs and desks — they enrich lives. “Goodmans Interior Structures works with four types of industries that have very different office environment needs,” says Goodman, president and CEO of the Phoenix-based company. “For our corporate customers, we create workplaces that help companies to be more competitive,” he says. “In health care, we know the environments we create contribute to the patient’s healing process. In higher education, we have empirical evidence that our classrooms improve student learning outcomes. For our government customers, we reduce their expenses by helping them to re-use existing
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furniture instead of buying new furniture. “When our employees come to work, they know they’re doing something more important than just selling widgets. We are, quite literally, changing the community,” Goodman says. And not only are employees involved in numerous philanthropic and charitable organizations, but Goodmans repurposes their clients’ surplus office furniture to non-profit organizations. Being a socially responsible entity is also a company-wide goal, and Goodman was thrilled when the firm recently became one of only three Arizona companies – a trailblazer, all right – to be certified as a B Corporation. The honor indicates that a company benefits all stakeholders – the community, the environment and the public – not merely its shareholders. Everyone at Goodmans, he adds, was thrilled. “We do change the community.”
602-263-1110 : www.goodmans.info : 1400 E. Indian School Rd : Phoenix, AZ 85014 Adam Goodman, CEO
ADAM GOODMAN
WHERE: Tucson and Phoenix, Arizona YEAR ESTABLISHED IN ARIZONA: 1954 # OF EMPLOYEES 130 IN ARIZONA: 115
Ron Wilson, GeneRal ManaGeR and site leadeR and Maxine oRona, diRectoR of HuMan ResouRces
Every four seconds we help improve another life with a Medtronic product or therapy.
TRAILBLAZER
Medtronic WHeRe: Tempe, Arizona YeAR eSTAbLiSHeD in ARizOnA: 1973 # Of eMpLOYeeS in ARizOnA: 950 WHY We ARe A “100 beST”:
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an innovative world leader, lies within Tempe’s borders but – amazingly – often goes unrecognized by the citizens in its own backyard. If you are one of more than seven million people who are served by its products and services on an annual basis, you probably know the Medtronic name immediately. Ron Wilson, General Manager and Site Leader, Medtronic Tempe Campus, notes the highly regarded electronics that the trailblazing company makes are well known in the medical community: pacemakers, defibrillators, glucose monitors and heart valves, to name just a few. The site is an acknowledged leader in implantable microelectronic design, development and manufacturing and is considered to be at the forefront of intelligent miniaturization, which translates to the patient as less invasive, smaller and more robust products. And that means more than seven million patients each year get their pain alleviated, their health restored and their life extended by Medtronic. “Every four seconds we help improve another life with a Medtronic product or therapy,” says Wilson. “It serves as both our ethical and business compass.” But the organization seeks to positively impact its employees and its community just as much, and it’s been that way since the company was founded in 1949 in a garage-based medical equipment repair shop. At the core of Medtronic is the company mission, which unites employees worldwide around a common goal. “The mission was written over 50 years ago, and not a word has changed since,” Wilson says. Indeed, the final two of the mission’s six tenets are: “To recognize the personal worth of employees by providing an employment framework that allows personal satisfaction in work accomplished, security, advancement opportunity, and means to share in the company’s success” and “To maintain good citizenship as a company.” New employees are welcomed with a “medallion ceremony,” during which they are given a medallion
that serves as a visual reminder of the company’s mission. “Our employees are constantly asking, ‘Is this product good enough for one of my family members?’ as they perform their work,” he says. “In fact, a number of our employees and their family members benefit from Medtronic devices and therapies.” As for embracing the community commitment tenet, Medtronic does that by promoting volunteerism, providing Medtronic Foundation grants to local nonprofits and community agencies and offering its own very popular take on charitable giving. “We have Community Day, which is a unique event,” says Maxine Orona, Director of Human Resources, Medtronic Tempe Campus. “Our local operation shuts down for the day to allow employees to support more than 50 community organizations across the Valley, and everyone still receives their normal pay for the day.” As further proof of the high priority the company places on community involvement, she says Medtronic also offers a $500 volunteer grant — given in the name of an employee who donates at least 25 hours of time annually — to the organization supported by an employee’s volunteer time. Around 40 percent of staffers have taken advantage of the generous offering, which has been available to qualified employees for more than 20 years. Finally, the event that literally brings both the Medtronic staff and patient community together is an emotional and inspirational occasion known as Quality Day. This day-long experience gives employees the opportunity to hear from individuals who benefit from a Medtronic device. It’s the perfect chance for the company to reinforce the importance of maintaining the high-level performance for which the company is known. Maxine says it’s a day that no employee dares to miss. “Their stories are riveting, as they share how their lives were dramatically improved or saved through the work of our employees,” Orona says. “The testimony often brings tears to our eyes.”
480-968-6411 : www.Medtronic.com : 2343 W. Medtronic Way : tempe, aZ 85281 Ron Wilson, General Manager and Site Leader, Medtronic Tempe Campus Maxine Orona, Director of Human Resources, Medtronic Tempe Campus
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Meet the ‘best of the best’ R
eady to be inspired? Meet the best of the best, 100 organizations that have made Arizona a great place to live, work and play. Some of them display a proud heritage, others shine with promise for the future. All of them have created not just jobs, but cultures that nurture the spirit and unleash the passion of their employees. In 2002, creating a best place to work was often regarded as a “frill” that was nice to have, but not essential. Research and experience has shifted the tide as the best companies reaped tangible benefits from their focus on trust, in the form of elevated customer loyalty, improved productivity, and higher profits. What was developed from an instinctive belief has become a strategic reality. The field of psychology provided a framework for categorizing the 100 Best Companies. Choice Theory, developed by Dr. William Glasser, explains that people have basic psychological needs; fun, freedom, relationships, and power. BestCompaniesAZ observed that organizations also need the same characteristics in order to be successful. While all those characteristics are present in all best companies, they are demonstrated in different ways. Denise Gredler, of BestCompaniesAZ pointed out, “While great companies have some commonalities, they aren’t all alike. Strong employer brands emphasize the uniqueness within the organization.” Thus, the six categories were created: 16
TRAILBLAZERS — Arizona companies that have pioneered and sustained exceptional performance over the past 10 years. The Trailblazers represent the best of the best! FUTURE — Demonstrating great potential for growth in Arizona while building a “best company” culture, these are organizations to watch for the future. HEART — Top companies that have prospered by building relationships with employees, customers and the community, showing that they care. STARS — Demonstrating mastery and powerful pride, these top companies are at the top of their field and industry. WINGS — Innovation, empowerment, freedom and creativity characterize these top organizations. COOL — Top organizations with a strong, unique workplace culture, Best of Cool companies mix success with fun. The 100 Best were chosen because their practices have created workplaces that satisfy the basic needs, creating trust and the ability to thrive. Ten years of study and observation prepared the BestCompaniesAZ team to choose the 100 Best Companies from among Arizona’s award-winning organizations. The stories of the 100 Best Companies will inspire, instruct, and guide other Arizona organizations as the economy continues to recover and Arizona moves into a prosperous future.
To learn more about these innovative companies and for the most up to date hiring opportunities, go to BestCompaniesAZ.com.
TRAILBLAZER
TRAILBLAZER COMPANY: AMERICAN EXPRESS INDUSTRY: FINANCIAL SERVICES WHERE: PHOENIX EMPLOYEES: 7,775 TOP EXECUTIVE: TAMMY WEINBAUM; SENIOR VICE PRESIDENT & GENERAL MANAGER American Express has created a culture with service at its core, which emphasizes personal attention, respect and support for employees as well as customers. The flexible work environment gives employees access to backup child and elder care; provides on-site wellness and activity centers; and provides fun and relaxing activities for employees to enjoy. COMPANY: DELOITTE INDUSTRY: PROFESSIONAL SERVICES/ACCOUNTING WHERE: PHOENIX EMPLOYEES: 230 TOP EXECUTIVE: JONAS MCCORMICK, MANAGING PARTNER, DELOITTE PHOENIX At Deloitte, employees are encouraged to customize their careers by selecting options within four dimensions that most closely match their career objectives; pace, workload, location/schedule and role. COMPANY: DIGNITY HEALTH INDUSTRY: HEALTH CARE/HOSPITAL WHERE: PHOENIX, GILBERT AND CHANDLER EMPLOYEES: 8,682 TOP EXECUTIVE: LINDA HUNT, PRESIDENT AND CEO, DIGNITY HEALTH ARIZONA Recognized for ten years as a best place to work locally and nationally, Dignity is the eighth largest not-for-profit system in the country. The values of Dignity, Collaboration, Justice, Stewardship and Excellence are the driving force behind compassionate care and success. Dignity employees can enjoy a respectful, team-focused, excellence-oriented environment as varied and enriching as the patients they serve.
FACT
COMPANY: EDWARD JONES INDUSTRY: FINANCIAL SERVICES WHERE: TEMPE EMPLOYEES: 997 TOP EXECUTIVE: DAVE LONG; PRINCIPAL, OPERATIONS Edward Jones is a partnership. That structure is not just financial, it’s a philosophy. Associates work together, help each other and all share in the rewards. They pull in the same direction because they are focused on one mission: To enhance the financial lives of their clients, who are serious, long-term individual investors.
GOODMANS INTERIOR STRUCTURES
One of Goodmans’ outreach programs is AIM to Make a Difference. This repurposing program takes customers’ surplus furniture, that would otherwise end up in a landfill, and gives it to local nonprofits for free. Since 2008, over 100 organizations have received $1,000,000 worth of furniture. As a trailblazer, Goodmans leads by example.
COMPANY: GODADDY.COM INDUSTRY: TECHNOLOGY WHERE: TEMPE, GILBERT AND SCOTTSDALE EMPLOYEES: 2,480 TOP EXECUTIVE: BOB PARSONS; CEO & FOUNDER Advancement opportunities abound at this local and national award winning, rapidly growing, edgy tech firm. Personal expression is encouraged, innovation is rewarded, and flexibility is necessary. With a philosophy that “a happy employee is a productive employee”, GoDaddy has provided a mix of fun environment and top-shelf perks. No boring routine here. COMPANY: GOODMANS INTERIOR STRUCTURES INDUSTRY: OFFICE FURNITURE/MODULAR INTERIOR CONSTRUCTION WHERE: PHOENIX AND TUCSON EMPLOYEES: 130 TOP EXECUTIVE: ADAM GOODMAN; PRESIDENT & CEO The culture of this third-generation family business begins with their vision: “to change our community”. That ambition inspires employees to create environments that help patients to heal, students to learn, companies to achieve their goals and governments to reduce their expenses. As Arizona’s largest B-Corp, Goodmans has a culture of appreciation, transparency, accountability, wellness, and fun. 17
TRAILBLAZER
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2012
collaboration ensures that the Mayo team pulls together as one to transform both patients’ and employees’ lives. Thus, employees experience life-changing careers.
COMPANY:  INFUSIONSOFT INDUSTRY:  TECHNOLOGY WHERE:  GILBERT EMPLOYEES:  225 TOP EXECUTIVE:  CLATE MASK; CEO With a passion for helping small businesses succeed, tech company Infusionsoft combines a small company feel with big-time culture and employer branding savvy. No stuffy HR here; a Built to Last team focuses on personal and professional development. There’s even a Dream Manager to help employees articulate and pursue their dreams.
COMPANY:  MCMURRY INDUSTRY:  MARKETING/ADVERTISING/PR WHERE:  PHOENIX EMPLOYEES:  180 TOP EXECUTIVE:  CHRIS MCMURRY; CEO Each year since it was named the best medium-sized company in Phoenix back in 2003, this content marketing agency has been the top-ranked Arizona-based workplace of its size in the U.S. Strong emphases on hiring only “rock stars,� transparent communication and a unique profit-sharing program have propelled McMurry to bicoastal growth.
COMPANY:  INTEL CORPORATION INDUSTRY:  MANUFACTURING/ELECTRONIC WHERE:  PHOENIX EMPLOYEES:  11,000 TOP EXECUTIVE:  JOSH WALDEN; VICE PRESIDENT/ GENERAL MANAGER FAB/SORT MANUFACTURING “A great place to work� is a company value. “Great� is defined as being open and direct, promoting a challenging environment that develops a diverse workforce, working as a team with respect and trust, winning and having fun, rewarding accomplishments, managing performance fairly and firmly, and being an asset to communities worldwide.
COMPANY:  MEDTRONIC TEMPE CAMPUS INDUSTRY:  MANUFACTURER/MICROELECTRONICS WHERE:  TEMPE EMPLOYEES:  950 TOP EXECUTIVE:  RON WILSON; GENERAL MANAGER AND SITE LEADER, TEMPE CAMPUS Recognized as one of the world’s best multinational workplaces, Medtronic is driven by a vision of changing what it means to live with chronic disease. While pushing the boundaries of medical technology, Medtronic has created a culture of constant innovation, in which passionate people are encouraged to flourish by working with new technologies and new therapies.
COMPANY:  MAYO CLINIC INDUSTRY:  HEALTH CARE/HOSPITAL WHERE:  PHOENIX AND SCOTTSDALE EMPLOYEES:  5,067 TOP EXECUTIVE:  GREGORY THOMAS; CHAIR ADMINISTRATION Mayo Clinic has a legacy of inspiring hope and contributing to health and well-being by providing the best care to every patient. A culture of
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TRAILBLAZER
COMPANY: QUARLES & BRADY, LLP INDUSTRY: LEGAL WHERE: PHOENIX EMPLOYEES: 200 TOP EXECUTIVE: JON PETTIBONE; PHOENIX OFFICE MANAGING PARTNER Believing that the people create and sustain the recognition as a great place to work, Quarles and Brady have created a culture that promotes diversity, recognizes and champions employees’ civic initiatives, and celebrates the unique talents of attorneys and staff. COMPANY: USAA INDUSTRY: INSURANCE, BANKING & INVESTMENTS WHERE: PHOENIX EMPLOYEES: 3,000 TOP EXECUTIVE: HARRIET MARTIN; VICE PRESIDENT & GENERAL MANAGER Since USAA’s mission involves serving the military, it’s no surprise that the company shares military core values; service, loyalty, honesty, and integrity. Pride is evident among USAA employees, who gain satisfaction from “serving those who serve.” Veterans and military spouses especially find ample opportunities, and benefits are top-notch.
FACT GODADDY.COM
Take away the edgy commercials, the extravagant holiday parties and GoDaddy girls, and what do you get? The world’s largest provider of domain names and web hosting. Since its inception in 1997, GoDaddy.com, has had double-digit sales for eight consecutive years. GoDaddy registers, renews or transfers more than one domain name every second of every day.
COMPANY: VANGUARD INDUSTRY: FINANCIAL SERVICES WHERE: SCOTTSDALE EMPLOYEES: 1,893 TOP EXECUTIVE: PHYLLIS BRUNER; PRINCIPAL, VANGUARD HUMAN RESOURCES National awards for training and learning excellence highlight Vanguard’s commitment to career development. This focus results in open conversations with managers to guide careers, including topics such as understanding learning style, leveraging strengths, exploring options, and creating career action plans. Diversity and female-friendly accolades round out the portfolio. COMPANY: W.L. GORE & ASSOCIATES INDUSTRY: MANUFACTURING (IN AZ, MEDICAL DEVICES) WHERE: FLAGSTAFF AND PHOENIX EMPLOYEES: 2,000 TOP EXECUTIVE: TERRI KELLY; GORE CEO Gore is as well known for its technologies as its unique culture. Gore’s “lattice” structure, a nonhierarchical system based on direct communication between associates, fosters creativity while harnessing the fast decision-making and collaboration of small teams. As a result, Gore has been recognized consistently worldwide as an exceptional company to work for.
H EA R T
CBRE WHY WE ARE A “100 BEST”: ith a Phoenix presence of 60 years, commercial real estate services firm CBRE has earned not only a sterling reputation as an industry leader, but also an impressive number of accolades and soaring client satisfaction ratings. “We are grateful for such honors, and proud to say that much of our success can be attributed to our ’RISE’ values,” said Craig Henig, senior managing director and CBRE’s Arizona market leader. “RISE,” which stands for Respect, Integrity, Service and Excellence, permeates the company’s culture. It calls for employees to treat everyone with dignity, to value their contributions and to help each other succeed. Employees are also charged to uphold the highest ethical standards in business practices,
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to dedicate themselves to making an impact upon clients and the greater community, and to aspire to be the best in everything they do and seek continuous improvement. These four simple, yet powerful, words embody the spirit of CBRE and speak to the commitment that its creative, dedicated and tenured employees have for clients, business partners and each other. While CBRE is frequently recognized for being a superior place to work, its leaders are hardly the types to rest on their laurels. Effective communication, interaction with management and frequent meetings keep workplace performance at top levels, and the company reinvests in the future by acquiring improved technology and equipment and constantly enhancing resources — all moves designed to meet the diverse needs of CBRE’s clients.
602-735-5555 : www.cbre.com/phoenix : 2415 E. Camelback Rd. : Phoenix, AZ 85016 Craig Henig, Senior Managing Director and AZ Market Leader
CRAIG HENIG
WHERE: Phoenix and Tucson, Arizona YEAR ESTABLISHED IN ARIZONA: 1952 # OF EMPLOYEES IN ARIZONA: 450
From the left: Jim Ransco, Principal; John W. Smith, CEO; John Dillon, Principal; Debra Dillon, Principal
I think we get a high level of performance from our team because we reward them for that great performance and recognize it by sharing profits with them. – Debra Dillon Principal
FUTURE
DBSI WhERE: Chandler, Arizona YEAR EStAbliShED in ARizOnA: 1998 # OF EmPlOYEES in ARizOnA: 112 WhY WE ARE A “100 bESt”:
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lthough they do serious work with serious clients — creating uniquely smarter branches for retail banks and credit unions — the folks at DBSI, Inc. in Chandler try not to take themselves
too seriously. That would, of course, explain the “bat pole” that clients and team members slide down to get from floor to floor, the golf simulation room and “Hug Friday,” during which funloving principal John Dillon makes the rounds, offering up hugs of appreciation to those who want them. “We have a very fun and electric culture,” says John W. Smith, CEO whose forward-thinking company earned the “Best of the Future” award from BestCompaniesAZ. “But a key element of this is that we absolutely get the job done. We always start with the customer need and the challenges they face today are unprecedented. We’ve studied the changing needs of financial institutions and provided tested and proven solutions which help them become more profitable and consumer friendly and at the same time lower their operational costs.” DBSI simply knows all facets of branch banking; they have both a comprehensive and agnostic view in how they can help their customers. “We don’t offer just one solution, we don’t own manufacturing plants that keep us from being objective, we offer what works, what is proven, what is best in class and what aligns to our customers’ understood needs” said John Dillon, Principal. Yet another example of this is their opening of an Ideation Center in early 2012 that brings the best thought leadership, designs, and technologies together to optimize branch banking. There are also some elements they wouldn’t show; there’s a serious side to DBSI. Apparently, this is a private and confidential test kitchen of sorts where they are working with a client to bring to market their next generation branch. They help make all of the key refinements behind the scenes before taking the strategies
to market with their customers. “Our team members are the ones in front of our customers ensuring our value is delivered. Our success starts with respect for what they do,” says Jim Ransco, Principal. “Employee satisfaction leads to customer satisfaction. The philosophy that John and Debra (Dillon), who founded this company, have is this: We’re in this together.” A big reason that’s so is the team-oriented environment, which shows personnel that they are trusted and valued. Smith likes to say that DBSI’s company flow chart is the opposite of what you might see at other firms. Flip it, he says and you understand DBSI’s approach: the team members are at the top, not the execs. In 2011, for example, when most companies were cutting back on benefits, DBSI amped up its benefits package. Coincidentally — or not? — the 14-year-old company also gained more than 45 new clients, completed approximately 2,500 projects and launched a new web service to rave reviews that year. And because they have made it known that there is room for growth within the company (there’s that forwardthinking approach, again), many employees who started in positions they have since outgrown are now working in more strategic roles. Ransco says when team members see a potential for greater reward, and challenging work, they tend to stay with the company longer. As a result, DBSI has a very low turnover rate. Of course, while recognition and appreciation is motivational, everyone knows financial perks never hurt either. “I think we get a high level of performance from our team because we reward them for that great performance and recognize it by sharing profits with them,” says Debra Dillon. And what’s more forward thinking than that?
602-264-7263, www.dbsi-inc.com, 6950 W. Morelos Place, Chandler, AZ 85226 Debra Dillon, Principal
FUTURE
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Grand Canyon University
2012
They’re Hiring!
FUTURE
AMERICAN EXPRESS
COMPANY: CANCER TREATMENT CENTERS OF AMERICA INDUSTRY: HEALTH CARE/HOSPITAL WHERE: GOODYEAR EMPLOYEES: 414 TOP EXECUTIVE: DR. EDWARD STAREN; CEO With a commitment to winning the fight against cancer, CTCA has also committed to become one of the best places to work in Arizona. One best practice is a three-day orientation called “Hope, Joy & Pride”. CEO Dr. Edward Staren is providing the credible, inspirational and visionary leadership to make that goal a reality.
A robust careers site invites prospective AMEX employees to explore the company’s culture through the perspectives of diverse employees in many different positions before making a decision
COMPANY: DBSI, INC. INDUSTRY: DESIGN, BUILD AND TECHNOLOGY SPECIALISTS FOR THE FINANCIAL MARKET WHERE: CHANDLER EMPLOYEES: 112 TOP EXECUTIVE: DEBRA DILLON; PRINCIPAL Creating the bank and credit union branches of the future demands empowerment in a dynamic culture. With workspaces called “Ideation Center”, “Collaboratory”, and “Think Tank”, DBSI has developed a culture of creative thinking in their unique offices. Look for DBSI to change the field of banking, while they create an innovative way to work.
to apply. Arizona positions include technical, financial, administrative, customer care, and business development.
COMPANY: GRAND CANYON UNIVERSITY INDUSTRY: EDUCATION WHERE: PHOENIX EMPLOYEES: 4,700 TOP EXECUTIVE: BRIAN MUELLER; CEO The Ken Blanchard College of Business has produced an innovative program that fills in a gap often found in typical MBA courses – leadership. Blanchard’s “servant leadership” philosophy parallels leadership in many great organizations, and Grand Canyon University is walking the talk. COMPANY: ULTHERA INDUSTRY: MANUFACTURING WHERE: MESA EMPLOYEES: 50 TOP EXECUTIVE: MATT LIKENS; PRESIDENT & CEO Up-and-coming Ulthera is creating an atmosphere of engagement and leadership from the start. In this fast-paced environment, all employees are empowered to lead and make a difference. Senior leadership sets the tone and provides a model for aspiring leaders to emulate.
COMPANY: DIRTT ENVIRONMENTAL SOLUTIONS INDUSTRY: MODULAR INTERIOR CONSTRUCTION WHERE: PHOENIX EMPLOYEES: 60 TOP EXECUTIVE: MOGENS SMED; FOUNDER With an environmentally friendly building solution, this out-of-the-box B-Corp has attracted prospective employees in droves. Why do so many people aspire to be DIRTTbags? An entrepreneurial, hands-on, informal culture where employees work hard and celebrate together. Not to mention the on-site chef. 22
To learn more about these innovative companies and for the most up to date hiring opportunities, go to BestCompaniesAZ.com.
HEART
HEART
COMPANY: DMB ASSOCIATES, INC. INDUSTRY: REAL ESTATE WHERE: SCOTTSDALE EMPLOYEES: 120 TOP EXECUTIVE: DREW BROWN; CHAIRMAN & FOUNDER As a result of employee feedback, an internal communications team was launched to maintain a healthy communications culture based on core values. All-employee meetings, senior management reports, and project presentations ensure DMB employees stay in the know. An Ambassador Program was launched to encourage the civic engagement, personal and professional development of their employees.
COMPANY: AZ CHARTER ACADEMY INDUSTRY: EDUCATION WHERE: SURPRISE EMPLOYEES: 65 TOP EXECUTIVE: MELISSA HOLDAWAY; PRESIDENT & COO Employees receive paid time off to participate in a number of community involvement projects including a 5 day trip to San Carlos to build a home for a needy family, community garden, city-wide clean up days, working in veteran homeless shelters, leadership camping trips and other class projects. Benefits include 100% paid health, life, and dental insurance along with a 10% match of salary for retirement plan.
COMPANY: EMBRY-RIDDLE AERONAUTICAL UNIVERSITY INDUSTRY: EDUCATION WHERE: PRESCOTT EMPLOYEES: 359 TOP EXECUTIVE: FRANCIS H. AYERS, JR.; EXECUTIVE VICE PRESIDENT AND CHIEF ACADEMIC OFFICER Valuing a healthy work/life balance, Embry-Riddle offers Fridays off during summers and an extraordinarily generous PTO policy including paid days off for community volunteer work. Other unique benefits include free tuition for employees, spouses, domestic partners, and children up to age 26.
COMPANY: AZ DIAMONDBACKS INDUSTRY: SPORTS TEAM WHERE: PHOENIX EMPLOYEES: 300 TOP EXECUTIVE: DERRICK HALL; PRESIDENT & CEO Monthly events dubbed “On the Couch with D-Hall” recognize the Employee of the Month and foster camaraderie. President’s Council includes employees and executives on a trip to LA and the offices close for two weeks at the holidays. Employees are given time off for community service and compete for the largest impact, with the winners earning a trip to the Dominican Republic. COMPANY: BLUE CROSS BLUE SHIELD OF AZ INDUSTRY: INSURANCE WHERE: PHOENIX EMPLOYEES: 1,369 TOP EXECUTIVE: RICHARD BOALS; PRESIDENT & CEO The “Ask Rich” forum allows employees to submit questions or comments to CEO Rich Boals to answer as he updates everyone on the progress of the company. A passion for wellness is demonstrated by comprehensive well-family programs, on-site fitness center and screenings, and the cornerstone community program WalkOn! COMPANY: CASA GRANDE REGIONAL MEDICAL CENTER INDUSTRY: HEALTH CARE/HOSPITAL WHERE: CASA GRANDE EMPLOYEES: 827 TOP EXECUTIVE: RONA CURPHY; PRESIDENT & CEO The combination of a hometown, friendly atmosphere with big-city technology makes CGRMC exceptional. Recognizing the importance of culture, CEO Rona Curphy embarked upon a campaign to make CGRMC the best place to work by surveying staff, creating a team to help implement suggestions, and personally recognizing employees. COMPANY: CBRE INDUSTRY: COMMERCIAL REAL ESTATE WHERE: PHOENIX AND TUCSON EMPLOYEES: 450 TOP EXECUTIVE: CRAIG HENIG; SENIOR MANAGING DIRECTOR & AZ MARKET LEADER A global leader in real estate services, CBRE is built upon strong corporate values, referred to as RISE, which stands for Respect, Integrity, Service, and Excellence. These timeless values transcend all markets, service lines, languages and business cultures, and are the guiding principles on which the company has achieved success.
COMPANY: FIRESKY RESORT, A KIMPTON HOTEL INDUSTRY: HOTEL/RESORT WHERE: SCOTTSDALE EMPLOYEES: 200 TOP EXECUTIVE: JIM HOLLISTER; GENERAL MANAGER FireSky, a recent 2012 Fortune Magazine 100 Best Companies to Work for recipient, offers opportunities for employees to benefit from creating “Kimpton Moments” for each other as well as guests. A “culture of care” is created by supporting, empowering, and appreciating employees, who are then motivated to provide extraordinary experiences for guests.
FACT EMBRY-RIDDLE AERONAUTICAL UNIVERSITY
Embry-Riddle Aeronautical University in Prescott, specializes in aviation and aerospace engineering. However, it’s the school’s focus on student life that shows it’s true heart, offering more than 90 student clubs, and 100s of diverse activities, from martial arts to hang gliding.
COMPANY: GOODWILL OF CENTRAL ARIZONA INDUSTRY: NONPROFIT WHERE: PHOENIX EMPLOYEES: 1,818 TOP EXECUTIVE: JIM TETER; PRESIDENT & CEO This leading nonprofit’s mission is to Put People to Work and in 2011 served approximately 36,000 people and recorded 12,500 job placements. With over 1,800 employees, Goodwill offers a positive interactive work environment, employee training with a desire to promote from within and abundant benefits. COMPANY: HOMEOWNERS FINANCIAL GROUP INDUSTRY: MORTGAGE BANKER WHERE: SCOTTSDALE EMPLOYEES: 65 TOP EXECUTIVE: BILL ROGERS; PRESIDENT & CEO “Family style” culture and leadership characterizes Homeowners Financial. Prospective employees are invited to “become a part of the family”. Participation in charitable events is the core of the culture, since HFG leadership believes that employees achieve growth and perspective through service. Charity happy hours add fun and networking to the mix.
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HEART
100
BEST ARIZONA
COMPANIES
Casa Grande Regional Medical Center
2012
They’re Hiring!
COMPANY: KEATSCONNELLY INDUSTRY: FINANCIAL SERVICES WHERE: PHOENIX EMPLOYEES: 37.5 TOP EXECUTIVE: ROBERT KEATS AND DALE WALTERS; PRESIDENT & CEO KeatsConnelly is the largest cross-border wealth management firm in North America that specializes in helping Canadians and Americans realize their dreams of a cross-border lifestyle. This is accomplished while keeping its focus on ‘family’ – clients, partners and employees. From Thanksgiving Feasts to Hawaiian-themed parties, company culture and workplace flexibility are priorities.
W.L. GORE & ASSOCIATES
If you enjoy being innovative and working in a highly collaborative environment, W.L. Gore may be the place for you. An organization based on science and technology,
COMPANY: KPMG LLP INDUSTRY: PROFESSIONAL SERVICES/ACCOUNTING WHERE: PHOENIX EMPLOYEES: 170 TOP EXECUTIVE: LISA DANIELS; MANAGING PARTNER Known for training, KPMG provides innovative virtual engagement simulations and global training events, as well as planning tools to help employees choose from hundreds of courses and use them to pursue personal career goals. With national and global opportunities, KPMG is an outstanding place to launch a career.
Gore is also known for being people-focused. With locations in both Flagstaff and Phoenix, Gore offers opportunities in research, engineering, manufacturing, and sales.
COMPANY: NATIONAL BANK OF AZ INDUSTRY: BANKING WHERE: PHOENIX EMPLOYEES: 962 TOP EXECUTIVE: KEITH MAIO; PRESIDENT & CEO A relationship bank with a genuine and approachable personality, NBAZ’s whose goal is to be a true partner with clients, co-workers and communities. Local decision-making means employees are empowered and motivated, resulting in a prevalent can-do attitude. Wellness programs, mentoring, and the True Partner Fund are among the benefits. COMPANY: ORCHARD MEDICAL CONSULTING INDUSTRY: HEALTH CARE WHERE: PHOENIX EMPLOYEES: 40 TOP EXECUTIVE: ROBIN ORCHARD; PRESIDENT & OWNER With the belief that a culture of kindness surpasses the importance of policies, this nurse-owned consulting company demonstrates empathy and flexibility. Monthly off-site staff lunches, teambuilding activities and motivational meetings build cohesiveness. Employees receive a PR Award bonus for promoting the company in the community.
COMPANY: JPMORGAN CHASE & CO. INDUSTRY: BANKING WHERE: PHOENIX EMPLOYEES: 11,600 TOP EXECUTIVE: JOE STEWART, CHAIRMAN & CEO MARY MARTUSCELLI, PRESIDENT With local roots dating back more than 100 years, JPMorgan Chase’s investments in Arizona are evident statewide. The firm’s continued commitment to diversity, community development and cultural enrichment have garnered numerous awards from multiple sources. 24
To learn more about these innovative companies and for the most up to date hiring opportunities, go to BestCompaniesAZ.com.
FUTURE
Cancer Treatment Centers of America® WHERE: Goodyear, Arizona YEAR ESTABLISHED IN ARIZONA: 2008 # OF EMPLOYEES IN ARIZONA: 414 WHY WE ARE A “100 BEST”:
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tate-of-the art technology and new facilities are great, but what makes a hospital truly first-rate is quality staff, and Ed Staren, M.D., says that’s where . Cancer Treatment Centers of America has it made “Our people are our biggest differentiator,” says Staren, president and CEO of CTCA’s Western Regional Medical Center in Goodyear, adding that they absolutely have to be in order for someone with cancer to get on a plane and travel hundreds of miles for medical care, as typical CTCA patients do. “We spend the time to find the right people, and then we pay attention to developing a culture for them to thrive in, recognizing that this will lead to an environment that will be better for our patients.” CTCA, a national organization comprised of regional medical centers that treat adult cancer patients, has a rather unique workplace culture and that’s surely one reason it’s drawn the attention of BestCompaniesAZ. For starters, he says employees are called stakeholders “because we believe that giving them an individual stake in the business from the beginning ultimately leads to higher employee satisfaction and better performance.” New CTCA stakeholders are welcomed into the organization through a three-day “on-boarding experience,” Staren says, called “Hope, Joy and Pride.” While established stakeholders wear silver CTCA logoshaped pins on their ID badges, new stakeholders wear light green pins the first 30 days of employment. That way, he notes, others can reach out, ask how they’re doing and offer assistance during those first few weeks. “It’s our way of offering the best care we can,” Staren says. But that caring approach isn’t only reserved for new hires. All stakeholders take part in an incentive compensation plan, which has paid out in the double digits for everyone at the Goodyear location since it opened in December 2008. And there are other perks, like $600 worth of dietary supplements each year through
DR. EDGAR STAREN
the CTCA pharmacy, discounts at weight loss and fitness centers and access to an internal medicine clinic. To help stakeholders “recharge,” the hospital offers on-site, 15-minute massages once a month. “On purpose, we have people who are hard-wired to deliver our mission, vision and promise to our patients,” Staren explains. “They’re highly engaged and display an unwavering commitment to our patients.” Perhaps one of the most inspired aspects of CTCA is the “daily alignment,” a 15-minute time-out that all stakeholders in every department, and during every shift, take each workday. It’s a time to review the vision and mission statements along with the Patient Promise, but it’s more than that; it’s a chance for folks to connect and align their focus on the patients and caregivers they serve. “It’s an opportunity for us to reflect on the work we’re doing here,” says Staren, “and to reflect on the stakeholder bond, the relationship each of us has with one another.”
623-207-3000 : www.cancercenter.com : 14200 W. Fillmore St. : Goodyear, AZ 85338 Dr. Edgar Staren, President & CEO
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COMPANY: PERKINS COIE LLP INDUSTRY: LEGAL WHERE: PHOENIX EMPLOYEES: 151 TOP EXECUTIVE: JOEL NOMKIN; PHOENIX OFFICE MANAGING PARTNER A national award winner, this west-coast law firm looks for people who are compassionate and willing to help others, since community service is a part of the culture. Known for being more flexible than most law firms, Perkins Coie allows people to set their own pace, and provides opportunities for remote work. COMPANY: PHOENIX CHILDREN’S HOSPITAL INDUSTRY: HEALTH CARE/HOSPITAL WHERE: PHOENIX EMPLOYEES: 3,000+ TOP EXECUTIVE: ROBERT MEYER; PRESIDENT & CEO Phoenix Children’s Hospital has provided hope, healing and the best healthcare for children and families since 1983. Today, Phoenix Children’s is one of the ten largest children’s hospitals in the country and provides specialty and subspecialty inpatient, outpatient, trauma, emergency and urgent care to children and families in Arizona and throughout the Southwest. COMPANY: PHOENIX SUNS INDUSTRY: SPORTS TEAM WHERE: PHOENIX EMPLOYEES: 1,200 TOP EXECUTIVE: BRAD CASPER; PRESIDENT & CEO A superior workplace goes hand-in-hand with charitable endeavors in this organization. A strong commitment to community is demonstrated by
numerous fundraising campaigns and outreach initiatives. With a large number of women in management, flexible schedules, and game tickets, this company is a winner on and off the court. COMPANY: ROBERT W. BAIRD & CO. INDUSTRY: FINANCIAL SERVICES WHERE: PHOENIX EMPLOYEES: 41 TOP EXECUTIVE: MARK A. PETERSON; DIRECTOR, BRANCH MANAGER Focused on creating great outcomes and lasting relationships, Baird realizes that creating a great place to work means great results for associates and clients alike. Employee-owned Baird has created a flexible, diverse culture that values associates and supports and encourages them in being their best. COMPANY: SCOTTSDALE HEALTHCARE INDUSTRY: HEALTH CARE/HOSPITAL WHERE: SCOTTSDALE EMPLOYEES: 6,700 TOP EXECUTIVE: TOM SADVARY; PRESIDENT & CEO Celebrating its 50th anniversary, nonprofit Scottsdale Healthcare is a leader in cardiovascular care, bringing new treatment innovations to Arizona. Recognized in “Best Hospitals” lists and Arizona’s only multihospital Magnet health system, Scottsdale Healthcare is an Arizona Quality Alliance Showcase In Excellence award winner for cardiac surgery.
Here’s to the next 10. Infusionsoft is honored to be recognized as a Trailblazer among the “100 Best” Arizona Companies. A sincere and heartfelt thanks to all the Infusionsoft employees who have dedicated themselves to helping us build and maintain an exceptional workplace culture over the last decade. We’re excited to see what the next 10 years have in store for all of us.
Why are we a Trailblazer? Curious about Infusionsoft culture? Visit Infusionsoft.com/culture and register to take a tour of our headquarters.
Because of our tremendous and talented people! Discover what makes McMurry one of the 100 Best Companies in Arizona and a Top 10 Best Small Workplace in the U.S. at mcmurry.com.
© 2012 Infusionsoft. All rights reserved.
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COMPANY: SCRIPTSAVE INDUSTRY: HEALTH CARE WHERE: TUCSON EMPLOYEES: 68 TOP EXECUTIVE: LORI BRYANT; PRESIDENT & CEO Guiding the company and its employees is ScriptSave’s mission statement: “We serve others as we would like to be served. We are advocates for each other and our customers.” The mission is reflected in the dedication of ScriptSave’s employees to various charity events. COMPANY: ST. MARY’S FOOD BANK ALLIANCE INDUSTRY: NONPROFIT WHERE: PHOENIX EMPLOYEES: 161 TOP EXECUTIVE: TERRENCE P. SHANNON; PRESIDENT & CEO With a prestigious heritage as the world’s first food bank, St. Mary’s is worker-friendly. Career development, personality assessments, and 360 evaluations are part of the succession plan. Employees meet with senior staff monthly to develop solutions to workplace issues. Those who do something special may get a “Caught ya” recognition. COMPANY: THE PARADIES SHOPS INDUSTRY: RETAIL WHERE: PHOENIX AND TUCSON EMPLOYEES: 100 TOP EXECUTIVE: HOLLY RITCHIE; REGIONAL DIRECTOR A family business for more than 50 years, The Paradies Shops takes pride in being a Best Place to Work, giving back to the community, and offering exceptional benefits to 3,700 associates working in more than 550 retail and dining establishments in airports and hotels throughout the US.
FACT ST. MARY’S FOOD BANK
St. Mary’s, the world’s first food bank, works to alleviate hunger by gathering and distributing food to sites throughout the state. Fact is, this Valley-based food bank distributed more than 74 million pounds of food last year, distributing enough food into the community to provide nearly 275,000 meals per day.
COMPANY: US AIRWAYS INDUSTRY: AIRLINE WHERE: TEMPE EMPLOYEES: 9,260 TOP EXECUTIVE: DOUGLAS PARKER; CHAIRMAN & CEO Recognition and awards for diversity and service to the community gained the Phoenix-based airline a spot on the list. US Airways has contributed to the economic and social well being of a range of stakeholders through corporate philanthropy, foundation giving and employees’ involvement through volunteerism and service on nonprofit boards. COMPANY: YUMA REGIONAL MEDICAL CENTER INDUSTRY: HEALTH CARE/HOSPITAL WHERE: YUMA EMPLOYEES: 2,000 TOP EXECUTIVE: PAT WALZ; PRESIDENT & CEO Workforce diversity is a hallmark of YRMC’s award-winning approach, reflecting the makeup of the community. Striving not only for diversity within its walls, but also outside of them, the YRMC Community Outreach Team serves winter visitors, migrant workers, military personnel, elderly, uninsured, and Spanish-speaking population.
Ultrasound Innovation. Ultra-Empowered People. Focused Environment
High Energy
100 Find out more: Scan or visit Ulthera.com
Real Opportunity
Results Oriented
BEST ARIZONA
COMPANIES 2012
480.619.4069 2150 S. Country Club Dr. Suite 21 Mesa, AZ 85210
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Charles Schwab
2012
They’re Hiring!
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UNITED HEALTHCARE
COMPANY: AEROTEK INDUSTRY: EMPLOYMENT SERVICES/HUMAN RESOURCES WHERE: PHOENIX EMPLOYEES: 110 TOP EXECUTIVE: STUART FERGUSON; DIRECTOR OF BUSINESS OPERATIONS With a commitment to training that turns new hires into experts, Aerotek offers career opportunities in a rapidly growing, booming industry. A strong commitment to diversity and unique elements such as “carefrontation”, which is a technique to encourage direct communication in a caring spirit, makes them successful.
“You’ll help heal the health care system” and “You’ll have the most opportunities to grow and develop” are two of the top reasons UHC employees love their workplace. Professionals in technology,
COMPANY: ALLIEDBARTON SECURITY SERVICES INDUSTRY: OTHER/SECURITY SERVICES WHERE: PHOENIX, MESA AND TUCSON EMPLOYEES: 1,350 TOP EXECUTIVE: CHRISTY A. DIX AND DAVE TAYLOR; SENIOR BUSINESS DEVELOPMENT MANAGER & AZ DISTRICT MANAGER A “Dare to be GREAT” culture drives efforts to be the best company for both internal and external customers. An ongoing focus on employee development has resulted in accolades for exceptional training and educational programs. Entry-level employees are actively supported in their ambitions to move up in the company.
healthcare, behavioral health, wellness and operations will find many opportunities available in Arizona.
companies. Senior leadership takes the time to read all employee comments – more than 4,000 of them. Action plans are designed to ensure results. COMPANY: BEACHFLEISCHMAN PC INDUSTRY: PROFESSIONAL SERVICES/ACCOUNTING WHERE: TUCSON AND PHOENIX EMPLOYEES: 98 TOP EXECUTIVE: BRUCE BEACH; CHAIRMAN & CEO With Tucson and Phoenix offices, BeachFleischman is one of Arizona’s largest locally-owned accounting/ advisory firms and a top 200 national CPA practice. Along with its subsidiary, Pinnacle Plan Design, a nationally recognized leader in qualified retirement plan design and administration, BeachFleischman has 19 shareholders and 50 CPAs amongst its approximately 100 professionals. COMPANY: CAMDEN PROPERTY TRUST INDUSTRY: RESIDENTIAL REAL ESTATE WHERE: PHOENIX EMPLOYEES: 48 TOP EXECUTIVE: MELINDA GRAHAM; REGIONAL VICE PRESIDENT The only multifamily company ever to be listed on the Fortune list of best companies, Camden Property Trust stays strong through a values-based culture. Promising employees that “change is something you can count on”, Camden balances a fast-paced, dynamic culture with abundant recognition, appreciation, and opportunity.
COMPANY: AVNET, INC. INDUSTRY: ELECTRONIC DISTRIBUTOR WHERE: PHOENIX EMPLOYEES: 2,547 TOP EXECUTIVE: RICK HAMADA; CEO One of Avnet’s strengths is in-depth input from employees. Employee engagement survey results are benchmarked against other award-winning
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To learn more about these innovative companies and for the most up to date hiring opportunities, go to BestCompaniesAZ.com.
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COMPANY: CHARLES SCHWAB AND CO., INC INDUSTRY: FINANCIAL SERVICES WHERE: PHOENIX EMPLOYEES: 3,200 TOP EXECUTIVE: BERNIE CLARK; EXECUTIVE VICE PRESIDENT, SCHWAB ADVISOR SERVICES Taking pride in being a “different sort of financial services company”, Charles Schwab’s commitment to diversity is outstanding. Employee Resource Groups provide diverse employees with the opportunity to build relationships and leadership skills. Some examples of the groups served by ERGs are Asian, Latino, black, Indian, parent, LGBT, and women. COMPANY: CIGNA HEALTH CARE OF AZ INDUSTRY: INSURANCE WHERE: PHOENIX EMPLOYEES: 2,700+ TOP EXECUTIVE: STEPHANIE GORMAN; PRESIDENT & GENERAL MANAGER Cigna invites employees to share in the reinvention of healthcare in a results-driven environment, enjoying pay for performance. Focusing on the “Imperatives” of having the best people, knowing the customers, nailing the basics, improving all the time, and living and breathing performance will contribute to success in this fast-paced company. COMPANY: COSMOPOLITAN MEDICAL COMMUNICATIONS INDUSTRY: TELECOMMUNICATIONS WHERE: PHOENIX EMPLOYEES: 95 TOP EXECUTIVE: MICHELLE WEISS; VICE PRESIDENT Cosmopolitan Medical Communications maintains workplace flexibility as a strategy to increase the
FACT CHARLES SCHWAB
With 1.83 trillion in client assets, Charles Schwab is one of the largest providers of financial services in the world. Schwab has more than 300 branch offices and 8.6 million active brokerage accounts, 1.52 million corporate retirement plan participants and 801,000 banking accounts. The Phoenix location is their largest in the country.
effectiveness of the workplace while producing positive business results, and helping employees succeed at work and at home. COMPANY: COX COMMUNICATIONS INDUSTRY: TELECOMMUNICATIONS WHERE: PHOENIX AND TUCSON EMPLOYEES: 3045 TOP EXECUTIVE: STEVE RIZLEY; GENERAL MANAGER & SENIOR VICE PRESIDENT The LIDER (Spanish for “leader”) program is a cross-departmental leadership program that grows future Cox leaders with an emphasis on Hispanic cultural awareness. In addition, employees can take over 500 classes free of charge through Cox University, or be reimbursed for college tuition up to $5,000 per year. COMPANY: DISCOVER CARD INDUSTRY: FINANCIAL SERVICES WHERE: PHOENIX EMPLOYEES: 2,300 TOP EXECUTIVE: ROGER HOCHSCHILD; PRESIDENT & COO All employees are expected to demonstrate leadership behaviors in the areas of results orientation, thought process, interpersonal skills, and overall company leadership. In this collaborative, high-performance culture, hard work and dedication is rewarded, and there is opportunity for cross-functional movement and development.
H EA R T
Orchard Medical WHY WE ARE A “100 BEST”: obin Orchard’s leadership style seems to come from the best source possible: the Golden Rule. A registered nurse who’s worked her share of Thanksgivings and, inevitably, the Friday afterward, she sees to it that Orchard Medical Consulting employees not only get the holiday off but also the following day – paid, of course. It’s one way she shows her appreciation, in addition to niceties like gift cards, lunches, employee outings, and a springtime ham. “It’s so important that I show my team how much I appreciate each of them. It goes without saying, without them, I wouldn’t be here,” says Orchard, who opened her Phoenixbased medical case management firm in 2001 and has grown it from one nurse to more than 40 full-time employees, including her daughter,
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and 200 subcontractors. Orchard keeps everyone in the loop by holding monthly staff meetings on WebEx, an idea inspired by an employee satisfaction survey, and proof of how she and her core team of managers encourage communication. “We really do listen,” Orchard says. What’s more, she’s a big proponent of community service and is President of Kids’ Chance of Arizona, a non-profit organization that provides college scholarships to children who have lost a parent through a work-related incident. Orchard’s thrilled when employees support Kids’ Chance, but she’s happy with any charitable cause they champion – and backs it with a company donation. “I have the most generous and fun group of people I could ever hope for,” she says.
602-942-4700 : www.orchardmed.com : 3033 N. Central Ave. : Phoenix, AZ 85012 Robin Orchard, President & Owner
ROBIN ORCHARD
WHERE: Phoenix, Arizona YEAR ESTABLISHED IN ARIZONA: 2001 # OF EMPLOYEES IN ARIZONA: 40
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They’re Hiring! WORLDATWORK
WorldatWork believes that work should be invigorating, satisfying and engaging. As the world’s leading total rewards professional association, WorldatWork
COMPANY: FEDEX TECHCONNECT INDUSTRY: OTHER/COURIER SERVICES WHERE: PHOENIX EMPLOYEES: 136 TOP EXECUTIVE: JACK CARROLL; SENIOR MANAGER The first service company to win the Malcolm Baldrige Award, and the recipient of numerous state and national awards, FedEx has a well-established reputation. Focus groups, surveys, and visits with upper management give employees a voice. Recognition programs such as the Purple Promise Award spotlight and support company values.
COMPANY: JENNINGS STROUSS AND SALMON INDUSTRY: LEGAL WHERE: PHOENIX EMPLOYEES: 135 TOP EXECUTIVE: J. SCOTT RHODES; MANAGING ATTORNEY Believing that a multifaceted work environment makes a better, smarter law firm, Jennings Strouss has received recognition in a number of areas, including company culture, professional achievement of its lawyers, and a commitment to healthy lifestyles for all employees.
COMPANY: FENNEMORE CRAIG, P.C. INDUSTRY: LEGAL WHERE: PHOENIX AND TUCSON EMPLOYEES: 337 TOP EXECUTIVE: TIMOTHY BERG; CHAIR, MANAGEMENT COMMITTEE The oldest law firm in Arizona, Fennemore Craig combines business casual with quality legal work. Despite a roster of high-profile corporate clients, the firm isn’t stuffy, but instead maintains an enjoyable atmosphere emphasizing personal and professional growth.
COMPANY: LASER SPINE INSTITUTE INDUSTRY: HEALTH CARE/HOSPITAL WHERE: SCOTTSDALE EMPLOYEES: 72 TOP EXECUTIVE: HEIDI KRUGER; EXECUTIVE DIRECTOR A “Culture of Care” for patients translates to a culture of excellence within the staff of Laser Spine Institute. Passion, commitment, dedication and progressive thinking characterize the environment. A dedication to work-life balance is considered as serious as the passion for patient care, making this a best company for all.
COMPANY: GALLAGHER & KENNEDY, P.A. INDUSTRY: LEGAL WHERE: PHOENIX AND PRESCOTT EMPLOYEES: 190 TOP EXECUTIVE: DEAN C. SHORT, II; MANAGING PARTNER Gallagher & Kennedy is a full service business law firm with offices in Phoenix, Prescott and Santa Fe. A sample list of the firm’s clients includes: Freeport-McMoRan Copper & Gold Inc., Arizona Diamondbacks, Wells Fargo, Bank of America and Verizon Wireless. Recognizing the value of equilibrium in life, Gallagher & Kennedy supports a balance between commitments to clients, family, and community.
COMPANY: LIFELOCK INDUSTRY: CONSUMER PRODUCTS WHERE: TEMPE EMPLOYEES: 440 TOP EXECUTIVE: TODD DAVIS; CEO Dedicated to creating a workplace people enjoy and love to come to, LifeLock has created an entrepreneurial, dynamic, fast-paced climate. Since creativity and innovation are encouraged and employees work with emerging technology, stretch assignments and opportunities to develop in new areas are abundant.
COMPANY: HEINFELD, MEECH & CO., P.C. INDUSTRY: PROFESSIONAL SERVICES/ACCOUNTING WHERE: PHOENIX AND TUCSON EMPLOYEES: 71 TOP EXECUTIVE: SCOTT KIES; MANAGING PARTNER Breaking the stereotype of the traditional accounting firm, Heinfeld Meech has created a high-performing culture of respect and appreciation in an atmosphere of teamwork. A combination of working hard, having fun, and providing outstanding service equals an exceptional environment nationally renowned as a great place to work.
is committed to promoting total rewards globally, as well as in its own employment practices. For career opportunities in the Scottsdale or Washington, D.C. locations, visit worldatwork.org.
COMPANY: INTUIT INDUSTRY: TECHNOLOGY WHERE: TUCSON EMPLOYEES: 875 TOP EXECUTIVE: MARK DEAN; VP, DIRECT SALES AND SUPPORT Innovators for nearly three decades, Intuit employees have been driven by their passion for inventing solutions to solve important problems, perfecting those solutions and delighting their customers. In short, improving people’s financial lives so profoundly that they can’t imagine going back to the old way.
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COMPANY: M&I, A PART OF BMO FINANCIAL GROUP INDUSTRY: BANKING WHERE: PHOENIX EMPLOYEES: 495 TOP EXECUTIVE: STEVE JOHNSON; AZ REGIONAL PRESIDENT M&I has a young leadership development group called Pro-Cess, which stands for “Professional Success”. The group provides networking, community outreach and career development. These future leaders of the organization are given opportunities and learn from the senior management team. COMPANY: MARK-TAYLOR RESIDENTIAL INDUSTRY: RESIDENTIAL REAL ESTATE WHERE: SCOTTSDALE EMPLOYEES: 443 TOP EXECUTIVE: DALE PHILLIPS; PRESIDENT Mark-Taylor is recognized for building and managing “best in class” apartment communities. Together, Jeff Mark and Scott Taylor created a preeminent brand for the industry through thoughtful design and stellar service. The company attracts the best and brightest talent, offering learning opportunities for every employee, and has been named the #1 Best Place to Work in Phoenix.
To learn more about these innovative companies and for the most up to date hiring opportunities, go to BestCompaniesAZ.com.
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FedEx TechConnect WHERE: Phoenix, Arizona YEAR ESTABLISHED IN ARIZONA: 1984 # OF EMPLOYEES IN ARIZONA: 136 WHY WE ARE A “100 BEST”:
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onsider FedEx TechConnect as the “voice of FedEx,” the part of the company that provides information and resources to help FedEx customers with all their shipping and business needs. Whether it’s through a phone call, email or even a Twitter message, every day our team members are on the front lines of delivering the FedEx “Purple Promise” – which is “to place FedEx customers at the center of all we do” – ensuring that every customer experience is an outstanding one. FedEx TechConnect is honored its Phoenix customer service operation has been named to the BestCompaniesAZ for 2011 and 2012, but note: This same support center has been consistently championed by its team members – and the local business community – as a top workplace, and has been recognized companywide for its service delivery. More than nine million shipments pass through the FedEx network every day, and the Phoenix site plays a critical role in ensuring that every package is treated as a special delivery. And every day, FedEx TechConnect is working on new ways to improve. For example, they’ve now aligned the Phoenix support center with the FedEx sales teams across operating companies, assisting new customers with setting up their accounts, handling supplies and answering shipment questions. Doing so has alleviated sales managers of approximately one hour a day in customer service support, leading to improved efficiency and allowing more time for sales leads and activation. And the “First Call Resolution” strategy aims to have each customer experience handled in just a single phone call, reducing the amount of hold times, transfers and call-backs. This goal has significantly reduced the volume of calls and improved the customer experience. To further ensure that all customers receive the highest level of service possible, FedEx TechConnect promotes a people-first culture that recognizes commitment,
FROM LEFT TO RIGHT: DELORES BROWN, BETTY COSS, JACK CARROLL, LOIS BENSON, SHERRY ANDERSON, LAURA FOOTE, LINDA BERTUGLIA AND JODI ANDERSON
encourages teamwork and appreciates diversity. Every year during “National Customer Service Week,” the company rallies team members in a weeklong celebration filled with activities and recognition events, celebrating its customer service role and recognizing employee contributions. Collaboration is exhibited through what they call “CAT,” (Customer Advocate Team) which serves as a middle ground between representatives and managers, a program that’s designed to improve the customer experience and provide career growth for customer service representatives. As for diversity, it’s a critical element to our organization, and the fact that the Phoenix support center boasts both Spanish and Korean bilingual representatives speaks to the commitment they have to the wide range of FedEx customers and the diversity of our team members. FedEx TechConnect has also been recognized as a top workplace for women the past two years, and that’s a further testament to our company’s people-first culture.
800-GoFedEx : www.fedex.com Jack Carroll, Senior Manager
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Sanctuary on Camelback Resort & Spa
2012
They’re Hiring!
COMPANY: PLAZA COMPANIES INDUSTRY: COMMERCIAL REAL ESTATE WHERE: PEORIA EMPLOYEES: 56 TOP EXECUTIVE: SHARON HARPER; PRESIDENT & CEO Medical insurance paid 100%, family-first attitude, state of the art equipment and software, and educational and employee growth opportunities. All provided, along with a pledge to conduct business in an attentive atmosphere of mutual respect. One employee said, “there are no individual superstars, but a galaxy of stars”.
MCMURRY
Rock star editors, designers, marketers, business development and technical pros can shine at McMurry. To stand out in the
COMPANY: ROYAL PALMS RESORT AND SPA INDUSTRY: HOTEL/RESORT WHERE: PHOENIX EMPLOYEES: 328 TOP EXECUTIVE: GREG MILLER; REGIONAL VICE PRESIDENT & MANAGING DIRECTOR Happy guests come from happy employees, and the Royal Palms delivers both. Award-winning leadership promote the culture of CARE – communication, accountability, respect and ethics. This spirit of CARE is reflected in an emotional connection employees feel about the property, and the relationships built between staff and management.
thorough interview process, prepare stories that highlight specific examples from your experience, be ready for multiple one-on-one interviews with diverse team members, and maybe even a presentation to a
COMPANY: SCF ARIZONA INDUSTRY: INSURANCE WHERE: PHOENIX EMPLOYEES: 380 TOP EXECUTIVE: DON SMITH; PRESIDENT & CEO Commitment to quality and excellence is a driving force at SCF Arizona. One of the state’s leading insurance carriers, SCF is dedicated to offering a dynamic, supportive work environment. With multiple awards, SCF is also a health-conscious workplace. COMPANY: SHERATON PHOENIX DOWNTOWN HOTEL INDUSTRY: HOTEL/RESORT WHERE: PHOENIX EMPLOYEES: 353 TOP EXECUTIVE: LEO PERCOPO; GENERAL MANAGER Sheraton Phoenix Downtown Hotel is the largest hotel in Arizona standing in the epicenter of downtown Phoenix. The hotel redefines the concept of a typical convention center hotel by consistently demonstrating mastery in its industry. Showcasing synergy and strength, the hotel embraces employee enrichment, guest feedback, and a sense of community.
COMPANY: SANCTUARY ON CAMELBACK RESORT & SPA INDUSTRY: HOTEL/RESORT WHERE: SCOTTSDALE EMPLOYEES: 375 TOP EXECUTIVE: MIKE SURGUINE; VICE PRESIDENT & GENERAL MANAGER Pair the prestige of a globally acclaimed resort with the allure of working for a small company, and the result is a destination property within the hospitality industry. Pride is evident in Sanctuary’s high staff satisfaction scores. While prospective employees may come to Sanctuary for its reputation, they stay because it becomes like family.
hiring team.
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National Bank of Arizona WHERE: Phoenix, Arizona YEAR ESTABLISHED IN ARIZONA: 1984 # OF EMPLOYEES IN ARIZONA: 962 WHY THEY ARE A “100 BEST”:
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lthough it has opened over 70 branch offices around the state since being founded in Tucson more than 27 years ago, National Bank of Arizona still has a friendly, local feel – and that won’t ever change. “I think that the biggest single thing that stands out about this company is its community focus,” says Keith Maio, president and CEO. “We think back to our roots, and we want to retain that community identity.” Maio says National Bank of Arizona does that by going that proverbial extra mile and decentralizing operations when possible. It’s that kind of thinking that’s earned the company the “Best of Heart” award from BestCompaniesAZ. Maio knows, for example, that customers enjoy opening up a phone book and seeing the number for their branch, not a number to a call center, and actually being able to talk to the person with whom they do business. And he knows that there are some banking decisions that, even though protocol may typically call for getting clearance from someone higher up the chain-ofcommand, really can be made at the local level. It’s all in the name of providing top-notch service for the client. “We do what’s right for the customer,” says Maio, who’s been with National Bank of Arizona for 20 years. “It’s not necessarily the most efficient model, but we believe it’s the most effective model.” While the bank offers the typical employee-recognition programs based on sales goals, it also encourages volunteerism and a healthy work/life balance and hosts events such as an annual employee golf tournament, picnics and barbecues – “I try to stay away from the grill when it’s May,” he quips – it’s not those offerings of which Maio is most proud. Rather, it’s the company’s various talent development programs that really please him, as developing thoughtful bankers and community leaders is not only the bank’s focus, but also his own.
FROM LEFT TO RIGHT: BRENT CANNON, CURT HANSEN, DEBORAH BATEMAN, DIANNE JAMES, MARK YOUNG AND KEITH MAIO
For example, the LEAD program gives budding leaders a year’s worth of experience in working with established bankers on a variety of projects, which are then presented to the bank’s executive committee. The bank also offers an officer candidate program, which Maio says larger institutions have all but jettisoned, which is unfortunate because “we need really good generalist bankers that understand all facets of banking.” Finally, there’s the True Partner Path, a popular mentorship program. It’s these kinds of things that have led to National Bank of Arizona being rated tops by Arizonans for the past several years. “I’d say that validates our approach – statewide customer recognition of how we approach a business that’s had a lot of black eyes these days,” he says.
National Bank of Arizona | Member FDIC
602-235-6000 : www.nbarizona.com : 6001 N. 24th St. : Phoenix, AZ 85016 Keith Maio, President & CEO
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COMPANY: SONORA QUEST LABORATORIES LLC INDUSTRY: HEALTH CARE WHERE: TEMPE EMPLOYEES: 2,626 TOP EXECUTIVE: DAVID DEXTER; PRESIDENT & CEO The largest clinical laboratory network in Arizona, Sonora Quest has developed its culture through strong emphasis on alignment with a core purpose and values. Town Hall meetings reinforce the alignment with the vision. Through the “$hare the Vision” incentive program, employees have received rewards for the past 11 years. COMPANY: SUNDT CONSTRUCTION INDUSTRY: COMMERCIAL CONTRACTOR WHERE: PHOENIX, TEMPE AND TUCSON EMPLOYEES: 1,431 TOP EXECUTIVE: DAVE CRAWFORD; PRESIDENT & CEO Sundt’s employees think and act like owners, because they are. Through an ESOP, Sundt is 100% owned by its employees. Big enough to provide long-term project stability but small enough to provide a family-oriented feel, Sundt’s employee-centered approach produces results; the last five years have all been better than the years before. COMPANY: THE WESTIN KIERLAND RESORT, SPA & VILLAS INDUSTRY: HOTEL/RESORT WHERE: SCOTTSDALE EMPLOYEES: 1,000 TOP EXECUTIVE: J. BRUCE LANGE; MANAGING DIRECTOR At the Westin Kierland Resort & Spa, they take care of associates through on the job and career development training programs, recognition and reward programs, tuition reimbursement, and discounts on hotels, golf, retail and spa facilities.
COMPANY: WELLS FARGO INDUSTRY: BANKING WHERE: PHOENIX EMPLOYEES: 14,247 TOP EXECUTIVE: PAMELA CONBOY; AZ REGIONAL PRESIDENT This large bank considers people to be a competitive advantage, believing enthusiastic employees generate better service and higher profits. To develop people, Wells Fargo provides a suite of career planning tools, trains managers to become leaders, and encourages employees to understand themselves and pursue their professional goals. COMPANY: WORLDATWORK INDUSTRY: NONPROFIT WHERE: SCOTTSDALE EMPLOYEES: 120 TOP EXECUTIVE: ANNE C. RUDDY; PRESIDENT & CEO As the world’s leading total rewards professional association, WorldatWork is committed to promoting total rewards globally, as well as in Arizona. Putting into practice many of the total rewards programs that it educates its members about, WorldatWork exercises great care in how they attract, hire and motivate talent.
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ScriptSave WHY WE ARE A “100 BEST”: ori Bryant has a nickname for the superior service that staffers at ScriptSave provide: “the prize inside.” Because, she says, most people aren’t sure what to expect from a consumer pharmacy benefits management company. But thanks to the Tucson-based company’s mission, which focuses on serving others, ScriptSave’s nearly 70 full-time employees dazzle customers daily and consistently exceed expectations. “We frequently have clients say, ‘We didn’t realize what we were getting – you guys are unbelievable!’ ” says Bryant, president and CEO of the 17-year-old firm. That’s what happens when you take the time to find “smart, capable people,” she adds. And because ScriptSave values innovation, creativity, fun and meaning, employees also get
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to display their brilliance during two annual, charitable efforts, says Cyndi Sparks, director of Organizational Development. During “Fun Fridays,” on paydays throughout summer, department-oriented teams raise money for a variety of non-profit organizations. During winter’s “Pay It Forward” event, randomly formed teams receive around $900 from the company and must maximize the funds – through additional fundraising or other resourceful efforts, if desired – and then bestow them upon an organization or family in need. “This type of team-building activity really does key into our cultural values, which include service, leadership and innovation,” notes Bryant, who initiated Pay It Forward a few years ago out of gratefulness for ScriptSave’s success in spite of the waning economy. “And it’s true that the more you give, the more you get back.”
800-347-5985 : www.scriptsave.com : 4911 E. Broadway, Suite 100 : Tucson, AZ 85711 Lori Bryant, President & CEO
LORI BRYANT
WHERE: Tucson, Arizona YEAR ESTABLISHED IN ARIZONA: 1994 # OF EMPLOYEES IN ARIZONA: 68
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SCF Arizona WHERE: Phoenix, Arizona YEAR ESTABLISHED IN ARIZONA: 1925 # OF EMPLOYEES IN ARIZONA: 380 WHY WE ARE A “100 BEST”:
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t’s no surprise to Don Smith that SCF Arizona has landed on the BestCompaniesAZ list. After all, as president and CEO of the state’s largest workers’ compensation insurer, he points to the company’s 85-year history of helping and connecting with Arizonans, particularly those in small businesses. SCF’s own employees also enjoy that same caring attitude, he adds, which is evident in the programs that recognize staffers’ exceptional service.
Consider, for example, what happens to those whose contributions to the Bright Ideas suggestion box are implemented. Balloons in hand, Smith approaches an employee’s desk and proceeds to lavish gift cards and kind words upon the recipient. “We try to find out when people do things above and beyond,” says Smith, who clearly enjoys the opportunity to recognize good work. “I love doing it because they’re always so surprised.” He is also pleased in the way SCF helps employees improve their lives. Qualified applicants may use the education reimbursement program to pay some of the costs related to two- and four-year college courses, master’s degrees and certification programs. Impacting someone’s life in this way truly moves Smith, who recalls a meeting he had with entry-level employees. A young woman, he says, said she was a single mother who had never dreamed of attending college but now that she had some help, well, it was becoming a reality. “If I don’t do anything else good in this company,” Smith says, his voice trailing off, “that’s going to be in my memory.” SCF has also given its employees a leg up by helping fund their health savings accounts, which were instituted about two years ago. Smith says the assistance has made the transition to the higher deductible easier, especially for lower-income employees. In addition, for the past three years, there’s been an on-site health clinic at the company’s headquarters for employees and their families.
DON SMITH
A visiting nurse and nurse practitioner are available eight hours a day, five days a week – and it’s free. And while charitable work is not a mandatory requirement of employment, Smith and SCF certainly encourage it. Smith serves on several local boards, the company has a matching (up to $500) employee donation program and – perhaps as a result of his leading by example – nearly half of the nearly 400 SCF employees also participate in charitable efforts and serve on about 50 boards. “I feel the leader at the top has to walk the walk, not just talk the talk,” says Smith, who notes SCF also runs a robust United Way campaign, matching 100 percent of employee contributions. “Unsung heroes? I have 380 of them.”
888-706-4070, : www.scfaz.com : 3030 N. 3rd St. : Phoenix, AZ 85012 Don Smith, President & CEO
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DPR Construction
2012
They’re Hiring!
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BESTCOMPANIESAZ
COMPANY: CLIFTONLARSONALLEN, LLP INDUSTRY: PROFESSIONAL SERVICES/ACCOUNTING WHERE: PHOENIX EMPLOYEES: 3,600 TOP EXECUTIVE: RICHARD GOLDENSON; MANAGING PARTNER OF THE SOUTHWEST REGION A commitment to work-life balance is embedded into CLA culture. CLA also invests in developing strong managers who position employees toward their strengths and passions. The focus on developing managers through advanced training, tools and techniques has led CLA to create some of the most progressive human resources practices in the profession.
Getting a job with a small company like BCAZ is different. Small businesses provide strong opportunities for talented people who contribute more than they cost. BCAZ, like many growing companies, is looking
COMPANY: DELL INDUSTRY: TECHNOLOGY WHERE: PHOENIX AND FLAGSTAFF EMPLOYEES: 435 TOP EXECUTIVE: DOUG PHILBIN; CUSTOMER EXECUTIVE With more than 400 employees in Arizona, this tech giant has an involved interviewing process. Candidates can expect multiple competency-based interviews, in which they will be expected to discuss in detail how they have been innovative or creative, taken smart risks, and continually improved.
for people who can sell, write, produce video and multimedia, and who have strong technical skills. Submit resumes to leev@bestcompaniesaz. com.
even the founders sit in an open-office environment fostering an entrepreneurial spirit and enhancing creativity. COMPANY: ENTELLUS INDUSTRY: PROFESSIONAL SERVICES WHERE: PHOENIX EMPLOYEES: 90 TOP EXECUTIVE: MICHAEL BONAR; PRESIDENT & CEO Best described as “a team of interdependent professionals, choosing to collaborate together to provide services to clients”, Intellus gives employees responsibility and autonomy while providing support. A participative leadership style is reflected in committees formed at various levels of the organization to provide feedback. COMPANY: FLEXPRINT, INC. INDUSTRY: OTHER/PRINT SERVICES WHERE: TEMPE EMPLOYEES: 110 TOP EXECUTIVE: FRANK GASPARI; CEO Innovation and drive are rewarded daily at this award winning managed print company. Committed to sustaining its culture through times of expansion, FlexPrint values loyalty and commitment. This year, through the FlexPrint Fab20 recognition program, twenty employees who exceed customer expectations will have their car payments paid for a year.
COMPANY: DPR CONSTRUCTION INDUSTRY: DESIGN-BUILD, CONSTRUCTION MANAGEMENT & GENERAL CONTRACTING SERVICES WHERE: PHOENIX EMPLOYEES: 213 TOP EXECUTIVE: DAVE ELROD, LEED AP; REGIONAL MANAGER Believing that the person closest to an issue is often the one who can make the right choice, DPR employees are empowered to make decisions at every level. In this flat, first-name organizational structure, 36
To learn more about these innovative companies and for the most up to date hiring opportunities, go to BestCompaniesAZ.com.
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COMPANY: GLOBALMED INDUSTRY: TECHNOLOGY WHERE: SCOTTSDALE EMPLOYEES: 110 TOP EXECUTIVE: JOEL E. BARTHELEMY; MANAGING DIRECTOR A culture of innovation, collaboration, and trust has enhanced GlobalMed’s success, leading to awards recognition in the areas of healthcare, technology, growth, business excellence, and workplace culture. CEO Joel Barthelemy credits a philosophy of “servant leadership” in which clients, vendors, and co-workers are granted great respect. COMPANY: GRANT THORNTON, LLP INDUSTRY: PROFESSIONAL SERVICES/ACCOUNTING WHERE: PHOENIX EMPLOYEES: 65 TOP EXECUTIVE: RALPH NEFDT; OFFICE MANAGING PARTNER Grant Thornton is an award winning accounting, tax and advisory services firm with offices in 50 U.S. cities and more than 100 countries. A mission of making a difference to colleagues, clients, the profession and the community is the cornerstone of Grant Thornton’s culture and operations. COMPANY: HENRY & HORNE, LLP INDUSTRY: PROFESSIONAL SERVICES/ACCOUNTING WHERE: TEMPE AND SCOTTSDALE EMPLOYEES: 105 TOP EXECUTIVE: CHUCK INDERIEDEN & CHUCK GOODMILLER; MANAGING PARTNERS With a belief that a happy workplace results in happy clients, this firm is in the business of people
FACT DPR CONSTRUCTION
DPR is about making a visual statement. As one of the top general contractors in the country, DPR’s influence in Arizona can be seen in many of its high-profile projects, which include the ASU’s Biodesign Institute, Banner MD Anderson Cancer Center and the Translational Genomics Research Institute.
as well as accounting. A flexible workplace, career development, professional training and education, and peer to peer networking opportunities have contributed to an impressive array of workplace awards over the past decade. COMPANY: INFINCOM INDUSTRY: OTHER/OFFICE MACHINE DEALER WHERE: TEMPE EMPLOYEES: 55 TOP EXECUTIVE: TIFFANY BUCHER; PRESIDENT A dynamic corporate culture and caring work environment that fosters personal and professional growth for its employees gained Infincom a spot on the list. The ideal of “work hard and play hard” is embraced, along with the philosophy of “Everything we do, we Dudley do-right”. COMPANY: MCCARTHY BUILDING COMPANIES, INC. INDUSTRY: COMMERCIAL CONSTRUCTION WHERE: TEMPE EMPLOYEES: 372 TOP EXECUTIVE: BO CALBERT; PRESIDENT, SOUTHWEST DIVISION As a builder, McCarthy champions respect for the trade, focusing on craftsmanship and the advantage of self reliance. While McCarthy’s values are timeless, new technologies are readily embraced, as well as new ways to solve the commercial construction industry’s greatest challenges.
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JPMorgan Chase WHY WE ARE A “100 BEST”: When a JPMorgan Chase employee networking group comprised of military veterans discovered that a charity helping homeless veterans needed better transportation, they contacted the bank’s auto finance department. Weeks later, the charity had a pickup of its own. And, at Chase Homeownership Centers in Phoenix and Tempe, dedicated loan counselors work face-to-face with families who are struggling to make their mortgage payments. Since 2009, they have provided nearly 10,000 customers options, support and dignity. These are just a few examples of how JPMorgan Chase and its nearly 12,000 employees offer Arizonans excellent customer
service every day and impact the community in a positive way. The company’s success due to its people, employees who not only do their jobs well, but – like local leaders Joe Stewart and Mary Martuscelli – serve the public as volunteers and on boards of non-profit organizations. In fact, The JPMorgan Chase Volunteer Leadership Group has organized more than 350 volunteer outings, walks, building projects and supply drives since 2010. And JPMorgan Chase strives to do right by them, offering workplace benefits such as flexible schedules, a back-up child care center and on-site healthcare. What’s more, the bank has hired more than 1,000 Arizonans in the past 18 months alone and continually seeks talented individuals.
877-302-4273 : www.jpmorganchase.com Joe Stewart, Chairman & CEO
JOE STEWART, CHAIRMAN & CEO
WHERE: Phoenix, Arizona YEAR ESTABLISHED IN ARIZONA: 1899 # OF EMPLOYEES IN ARIZONA: 11,600
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2012
COMPANY: MICROCHIP TECHNOLOGY INC. INDUSTRY: MANUFACTURING/SEMICONDUCTOR WHERE: CHANDLER EMPLOYEES: 1,539 TOP EXECUTIVE: STEVE SANGHI; PRESIDENT & CEO A full year of training is provided for new managers to help them make the transition to leadership in a way that reflects the company’s culture. A week of classes taught by members of Employee Development and senior management is followed by monthly sessions with a coach from the Microchip Coach Cadre, a specially trained coaching pool. COMPANY: PCA SKIN INDUSTRY: HEALTH CARE WHERE: SCOTTSDALE EMPLOYEES: 77 TOP EXECUTIVE: RICHARD LINDER; CEO In PCA’s unique, non-traditional structure, the top-down organizational chart is replaced by a structure based on concentric circles. Designed to promote respect and open communication, the innovative structure allows greater cross-functional collaboration through project teams, with team leaders chosen based on desire to own a project. COMPANY: QUIKTRIP INDUSTRY: RETAIL WHERE: TEMPE EMPLOYEES: 1,100 TOP EXECUTIVE: GARY MOOTZ; DIVISION MANAGER The difference between QT and other similar retailers is immediately evident in the attitudes and appearance of the staff. At this 10-year national winner, 87% of employees feel empowered to do
WorldatWork thanks its wonderful employees for all they do to make us a Best of Stars organization. WorldatWork (worldatwork.org) is a global human resources association headquartered in Scottsdale, Ariz.
their work without close management. In addition to strong pay and benefits, QT employees enjoy “all the fountain drinks they can consume.” COMPANY: UNITEDHEALTHCARE INDUSTRY: INSURANCE WHERE: PHOENIX EMPLOYEES: 3,400 TOP EXECUTIVE: JERI JONES; PRESIDENT & CEO An innovative internal wellness program, Your Rewards for Health, allows employees to earn credits that can lower their annual medical premiums by completing a series of actions designed to promote health. Some of those items include completing an online health assessment or working with a wellness coach. COMPANY: VERIZON WIRELESS INDUSTRY: TELECOMMUNICATIONS WHERE: CHANDLER EMPLOYEES: 2,500 TOP EXECUTIVE: ANDRÉS IRLANDO; PRESIDENT, SOUTHWEST REGION Verizon Wireless offers the chance to channel skills and experience into a meaningful career. From customer service and sales, network, finance and IT, you’ll find a team that thrives on diversity and collaboration and an environment that challenges and recognizes talents. And we provide award-winning training, tuition reimbursement and benefits.
COOL
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FACT
COMPANY: ADOLFSON & PETERSON CONSTRUCTION INDUSTRY: GENERAL CONTRACTORS WHERE: TEMPE EMPLOYEES: 69 TOP EXECUTIVE: BRYAN DUNN; SENIOR VICE PRESIDENT Named on “best companies” lists for seven years, Adolfson & Peterson emphasizes career development and professional growth while having a lot of fun. With a fully stocked kitchen, BBQ trailer for on-site grilling, kid and dog-friendly offices and Queen for the Day events, there’s plenty to smile about at A&P.
E.B. LANE
COMPANY: DUNN TRANSPORTATION/OLLIE THE TROLLEY INDUSTRY: TOURISM WHERE: SCOTTSDALE EMPLOYEES: 60 TOP EXECUTIVE: MARGARET DUNN; PRESIDENT Fun is built into the work at this tight-knit organization. Their secret? A respectful, empowering, collaborative culture created by CEO Margaret Dunn. Working alongside staff to clean trolleys and ride routes, Dunn never asks anyone to do something she wouldn’t do. Feedback and celebration occur regularly. COMPANY: E.B. LANE MARKETING COMMUNICATIONS INDUSTRY: MARKETING/ADVERTISING/PR WHERE: PHOENIX EMPLOYEES: 70 TOP EXECUTIVE: BEAU LANE; CEO Celebrating its 50th year in business, E.B. Lane cultivates a work environment that fosters smart, creative thinking. The Phoenix headquarters are housed in unique office space that formerly were haciendas in the FQ Story historic district. The most progressive technologies, marketing minds, the warmth of the building and patios lend to the feel of “family”.
COMPANY: HARRAH’S AK-CHIN CASINO RESORT INDUSTRY: HOTEL/RESORT/CASINO WHERE: MARICOPA EMPLOYEES: 692 TOP EXECUTIVE: ROBERT LIVINGSTON; VICE PRESIDENT & GENERAL MANAGER Believing that “in order for our employees to create fun, they have to have fun”, Harrah’s sponsors bowling competitions, costume contests, Buzzertainment, and other fun events. With a program called “Employee Care Guarantees”, Harrah’s ensured that employees are guaranteed things that are important to them.
It’s cool to be 50! Having started in 1962, the Phoenix-based advertising/public relations E.B. Lane has been a media company trendsetter for decades. Last August, the agency expanded to the Denver market acquiring HenryGill. The acquisition makes E.B. Lane one of the largest agencies in the Southwest.
COMPANY: INTERNATIONAL CRUISE & EXCURSIONS INDUSTRY: TOURISM/OTHER WHERE: SCOTTSDALE EMPLOYEES: 1,000 TOP EXECUTIVE: JOHN ROWLEY; PRESIDENT & CEO Because their jobs entail sending people on the vacation of their dreams, it makes sense that having fun is part of the culture. The office is reminiscent of a cruise ship, and the casual dress code, concierge desk, company cafeteria, and onsite nail salon makes it feel like one too.
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2012
COMPANY: PAYPAL INDUSTRY: FINANCIAL SERVICES WHERE: SCOTTSDALE AND CHANDLER EMPLOYEES: 1,500 TOP EXECUTIVE: KAREN MARSHALL; VICE PRESIDENT, GLOBAL OPERATIONS A casual, laid-back, and fun atmosphere pervades the offices of award-winning PayPal. Whether snacking on free cereal and granola bars, enjoying Seattle’s Best coffee at a “fueling station” or savoring a reduced price meal in the on-site cafeteria, there’s lots of food, and then employees can work off the calories in the on-site gym. COMPANY: QUICKEN LOANS INDUSTRY: FINANCIAL SERVICES WHERE: SCOTTSDALE EMPLOYEES: 340 TOP EXECUTIVE: MATTHEW STOFFER; VICE PRESIDENT, SCOTTSDALE WEB CENTER Crazy-cool technology, race cars and racing stars, and everyday, hands-on training, it’s all at Quicken Loans. “Boss” is considered a four-letter word, and you won’t find daunting hierarchy; but instead, team members who are eager to help each other succeed while honing skills and having fun. COMPANY: SHUTTERFLY INDUSTRY: MANUFACTURING WHERE: PHOENIX EMPLOYEES: 247+ TOP EXECUTIVE: DWAIN PARRISH; SENIOR SITE DIRECTOR Working here also means playing here. Cool perks like massage chairs, video games, free food, and warm-cookie Wednesdays are just icing on the cake.
Shutterfly is a high-performance environment in which employees can expect to be challenged while creating new ideas, inspiring, others, and learning new things in a team setting. COMPANY: THE LAVIDGE COMPANY INDUSTRY: MARKETING/ADVERTISING/PR WHERE: PHOENIX EMPLOYEES: 81 TOP EXECUTIVE: BILL LAVIDGE; CEO Be creative. Work smart. Have fun. A simple philosophy that’s helped Lavidge develop one of the coolest cultures around. Celebrating 30 years of successful clients and happy employees, Lavidge inspires great strategies by nurturing its greatest asset—people. With Fun Cup competitions and foosball tournaments, it’s hard not to be cool. COMPANY: VILLAGE HEALTH CLUBS & SPAS INDUSTRY: HEALTH CLUBS AND SPAS WHERE: SCOTTSDALE EMPLOYEES: 650 TOP EXECUTIVE: CAROL NALEVANKO; PRESIDENT Mixing health and friendliness together creates a desirable lifestyle not only for members but also for employees. With a culture described by the motto “As one we have fun and get it done”, fun is one of the Village’s values. Free club memberships and signature events like Jazz by the Pool add to the happy vibe.
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PCA SKIN WHY WE ARE A “100 BEST”:
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CA SKIN is a Scottsdale-based global health care company whose main vision is to improve people’s lives. We deliver on our promises to our customers, primarily aestheticians and physicians, by delivering best-in-class skin care products, unparalleled service and trusted education. Founded by a woman, PCA SKIN features many executive- and director-level positions that are held by women, and we boast an 85 percent female Arizona workforce. Our skilled and driven employees work collaboratively and share a passion for helping others. Our team is passionate about giving back, so the company provides an annual paid day to volunteer at local organizations that focus on
women, children and animal welfare. Our company is experiencing explosive growth, presenting many opportunities for career growth. The newly renovated world headquarters is full of natural light and even a “living wall” of the plants NASA has determined most effective at cleaning the air. Rewarding and meaningful work, flexible schedules and a passion for serving others all support the company’s mission and vision, and have played a part in our being recognized as an admired company and a top workplace for women. We are continually seeking talent that fits our company’s values: intellectual curiosity, enthusiasm for service and high ethical standards.
877-722-7546 : www.pcaskin.com : 6710 E. Camelback Rd. Suite 230 : Scottsdale, AZ 85251 Richard Linder, CEO
The PCA SKIN team is dedicated to their vision of improving people's lives.
WHERE: Scottsdale, Arizona YEAR ESTABLISHED IN ARIZONA: 1991 # OF EMPLOYEES IN ARIZONA: 77
A ‘walk off’ chat with CEOs of Arizona Diamondbacks, Phoenix Suns BestCompaniesAZ caught up with Derrick Hall of the Arizona Diamondbacks and Brad Casper of the Phoenix Suns, who have a wealth of knowledge about how to create best companies. True to their “Best of Heart” winning status, they were willing to share their ideas. Here are two of their secrets: CREATE AN EMPLOYEE-FOCUSED CULTURE. Hall often says, “The customer does not come first” and is met with raised eyebrows. He elaborates, “I believe the employees come first. If we respect our employees in a positive setting, they, in turn, will treat the customers the way we expect them to be treated”. Adds Casper, “A great workplace provides the soil for unleashing the greatness that lies within individuals.”
LEADERSHIP IS VITAL. “Leadership style isn’t industryspecific. Being authentic, communicative, visionary, empowering, and transparent transcends companies and industries”, states Casper, who has held the CEO position for diverse organizations. Hall agrees; “Every company would benefit from the culture we have created. Our productivity, morale, and revenues have never been higher, and I do not believe it is merely coincidental. What company in any industry would not want to experience the same results?” Whether it’s a winning season or not, Arizonans can be proud of what our sports teams do in the community. Read more about creating a great workplace from Brad Casper and Derrick Hall on the BestCompaniesAZ blog, www.bestcompaniesaz.com.
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