Florence Hospital at Anthem by LOCALiQ

FLORENCE HOSPITAL ANTHEM

at “Door to Doc in 31 Minutes” ™

Serving Florence,

Building for the Future INSIDE: +Welcome to a new age of care +Patients are top priority

Spring 2012

+Technology meets compassion +Community ﬁrst

2 FLORENCE HOSPITAL AT ANTHEM

Introducing a new age of care Florence Hospital at Anthem

Florence Hospital at Anthem brings ‘community’ to community health care

BY ANN N. VIDEAN, APR

rom minimal emergency wait times and a unique process for seamless inpatient care, to a separate corrections area for local correctional patients, Florence Hospital at Anthem (FHA), licensed as a General Acute Care Hospital, brings full-service health care to Florence, Ariz. It also brings a deeper sense

of community through hands-on local involvement and white glove treatment for patients and families.

Unique services The hospital’s trademark is “door to doc in 31 minutes™” and its average Emergency Room (ER) waiting time is expected to be eight minutes, based on sister property Gilbert Hos-

pital’s statistics. The facility also employs a unique process for inpatient care. “We’re known for our seamless continuity between levels of inpatient care,” said Amy Jascourt, FHA director of Consumer Affairs and Marketing. “For example, patients who are upgraded to intensive care never have to transfer to an entirely different unit, we simply move them into an ICU bed. This is healthier and easier for both patients

or beneath anyone else’s. This team spirit also extends into the community. Before the facility even opened, the hospital became involved in the community on a grassroots level. The staff and leadership participate in numerous events impacting the community: golf tournament fundraisers, a local kids’ shopping program and health fairs offering free ﬂu shots, health screenings and blood pressure checks.

We’re known for our seamless continuity between levels of inpatient care.

GROWING CARE Florence Hospital at Anthem fulfills the need for a full-service general acute care hospital in the area. The facility offers not only an Emergency Room, but any healthcare service residents could need, with the exceptions of Obstetrics. Its services fill a void in keeping patients close

to their families and loved ones during care. The new hospital expands service to Pinal County and in conjunction with FHA’s sister facility, Gilbert Hospital, a 25-bed general acute care hospital in Gilbert. Even more Arizona care will soon be available with the expected 2013 opening of Peoria Regional Medical Center.

and their families.” Because FHA resides in a town with 13 prison facilities, the hospital also has a full lock-down correctional unit toward the rear of the facility. Designed to meet the needs of its incarcerated population. The corrections area has a separate emergency entrance, ER and ambulance, and follows processes that never allow a member of the general public to come in contact with an incarcerated patient.

Staff and community teamwork FHA is focused on building a team culture in which everyone helps others and no job is above

Patient care “People tell us our hospitals look more like hotels than health care facilities,” said Jascourt. “We pride ourselves on a warm, comfortable environment. Even our rooms are all private, for both inpatient and Emergency Room care.” Everyone who comes through the doors at FHA receives the “white glove treatment.” Employees are instructed to go the extra mile and to say yes even before knowing the need. Learn more about FHA at www.fhanthem.com, 520-868-3333 or HR@ FHAnthem.com. The facility is at 4545 N. Hunt Highway, Florence, AZ 85132.

Chief Executive Ofﬁcer David S. Wanger (left) and President Tim Johns, M.D.

WELCOME TO A NEW ERA OF MEDICINE!

n behalf of the Board of Directors, Medical Staff and the entire family of Florence Hospital at Anthem, we extend an invitation for you to experience healthcare at its ﬁnest. Our commitment to serve the local residents healthcare needs will be delivered in a unique and efﬁcient manner that is compassionate and caring. Florence Hospital at Anthem’s mission, philosophy and goals center on the delivery of the

absolute highest quality service of healthcare to all who walk through the doors. This commitment is made possible by the reflection of our attitudes, skills, and knowledge of our technology in the industry. Our staff are expected to think “outside the box”, to satisfy our customers at every level, and put forth an attitude that “raises the bar” on quality and commitment that our hospital has for its mission.

Tim Johns M.D. President of the Board

David S. Wanger Chief Executive Ofﬁcer

A division of The Arizona Republic. 200 E. Van Buren St., Phoenix, AZ 85004 General Manager: CAMI KAISER Manager Creative Development: ISAAC MOYA Editor: JIM WILLIAMS Managing Art Director: TRACEY PHALEN Editorial Intern: JESSICA RUSH Design: SW!TCH s t u d i o Photography: EMILY PIRAINO, FLORENCE HOSPITAL AT ANTHEM

FLORENCE HOSPITAL AT ANTHEM 3

At a glance:

CONGRATULATIONS TO THE STAFF AND PHYSICIANS ON THE OPENING OF THE NEW FLORENCE HOSPITAL, LLC IN FLORENCE, AZ. THANK YOU FOR ALL OF YOUR HARD WORK.

Florence Hospital at Anthem: • Emergency Room – 22 beds

Services:

• Inpatient 20-bed MOSU (Multi Operational Service Unit)

• Cardiology

• Corrections – 14 beds / 2 Intensive Care Units • 2 Operating Rooms • Full Laboratory with Blood Bank • CT, Digital X-Ray, MRI, Nuclear Medicine, Ultra Sound

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4 FLORENCE HOSPITAL AT ANTHEM

Timing is everything

Door to Doc in 31 minutes: Patients are the top priority BY PATRICIA BOARDMAN

his is a different approach to a hospital’s emergency services. “We do not put people into waiting rooms.” “We do not rush people through.” “We do not ask for insurance information up front, only for a name and birth date.” “We do not triage (emergency) patients unless we are completely full, and then we insist that a physician and nurse do that together.”

Tim Johns, M.D., emergency physician, medical director and a founder of Gilbert Hospital, could probably list a few more factors contributing to emergency services at Gilbert and the new Florence Hospital at Anthem, but he’s happier to let the numbers back him up. For instance: 31 minutes. That’s the maximum time emergency patients will wait to see a physician. Patients who need an intravenous antibiotic will have it started within 15 minutes. Those requiring a chest

X-ray will have it completed (and most likely reviewed, too) within 20 minutes. Initial laboratory blood work will be done within 30 minutes. At least 94 percent of the patients seen in these hospitals’ emergency departments will receive all the care they need at that hospital. “When we opened six years ago, Arizona had the worst wait times (in emergency rooms) in the country,” Johns said. “We realized that when clinicians run the hospital,

31 minutes. That’s the maximum time emergency patients will wait to see a physician. things run differently. We believe doctors and nurses are the driving piece in delivering (the best) patient care, and we really do listen to the professionals at the bedside. We work in a different way.” “We have a really ﬁerce attention to our teams, and believe that our strong team work, led by our nurses, makes for superb patient care,” said Gilbert Hospi-

tal’s Chief Nursing Ofﬁcer Laurel Molloy, R.N., M.S.N. Patients can expect the same level of care at the new hospital in Florence, according to Tish Little, R.N., emergency department manager and director of clinical services. “All emergency department physicians are boardcertiﬁed, all of our nurses have solid emergency experience with many

certiﬁed as emergency nursing specialists; the staff is simply amazing,” Little said. “The attitude is right, with a general right number of staff-to-patients ratio and state-of-the-art equipment There is also a thoroughly-grounded philosophy that patients will be seen quickly by a physician. “That’s how you provide unparalleled services.”

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HMS congratulates Florence Hospital at Anthem for bringing state-of-the-art healthcare

Serving you“now!”

to your community.

Every patient is a VIP — no lines, no waiting BY PATRICIA BOARDMAN

lorence Hospital at Anthem promises that emergency patients will be seen in 31 minutes or less. Simple as that! But if you want an assurance of even more rapid response once you reach that emergency department, you’ll want to memorize this phone number: 855-DOC-IN-31 (855-362-4631). Before you leave for the emergency room, or while you’re en route, no matter what time of day or night, call that number and speak with a live registrar.

Your name, gender, birth date, illness or injury and estimated arrival time will be taken, and your check-in upon arrival will take just seconds. You’ll need photo identiﬁcation for conﬁrmation, but you won’t need to even look for your insurance (or any other) card before you’re treated. And — just like that — you’ll become another VIP (Very Important Patient) with a card allowing you to register almost instantly at any time you need to be there.

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6 FLORENCE HOSPITAL AT ANTHEM

Meet the staff at

Florence Hospital at Anthem They bring a level of experience and passion for providing the best possible care By Alison Stanton

The staff at Florence Hospital at Anthem is made up of dedicated, caring professionals who truly enjoy the work that they are doing. Here is a brief introduction of some of them

Dr. Anne Borik,

Dr. Cruz Franco,

Dr. S. Zubair Tahir,

Dr. Borik, an internal medicine physician at Gilbert Hospital and Florence Hospital at Anthem, moved to Arizona from Pennsylvania in 1995. In 1997, she launched a hospitalist practice; meaning that rather than having an outpatient practice, she works at the two hospitals, making patient rounds twice a day. “This allowed me to meet the staff, and really get to know everyone who works here, so it was very beneficial to everyone. The insurance companies are also very much in favor of the hospitalist model.” Every Wednesday at 1 p.m., Borik can be heard on KQCK Live hosting her popular “DocTalk with Dr. Anne Borik” radio show.

Dr. Franco is in his twenty-eighth year in medicine. After completing his residency at the University of Illinois he practiced at several valley hospitals included John C. Lincoln Trauma Center. Currently the Chief of Staff at Gilbert Hospital, Franco is pleased to be part of a hospital that will provide a valuable and muchneeded service to the residents of Florence and the surrounding areas. “It’s so nice to be part of a new hospital that is conveniently located right in the community, where patients don’t have to travel very far to get to it,” he said. “I’m really excited to have this opportunity.”

Dr. Tahir has worked in the field of medicine for over 30 years. Before moving to Arizona, he practiced in both Pennsylvania and Arkansas. In his role of Chief of Surgery, Tahir said he is pleased to be helping to build Florence Hospital at Anthem the same way he helped build Gilbert Hospital— by giving patients access to outstanding health care. “I’m happy to be bringing quality and immediate healthcare to the local community,” he said.

Chief of Staff:

Emergency Medicine Chief: Chief of Surgery:

Carolyn Masood,

Vice President of Nursing and Regulatory Affairs: Carolyn Masood, who has been with Gilbert Hospital since 2005, is now responsible for the nursing oversight of both Gilbert and now Florence Hospital at Anthem. She oversees policy and processes, helping to develop nursing departments and the growth of the Continuous Quality Performance I mprovement programs that addresses the quality of patient care. She also ensures both hospital are in clinical compliance with federal and state regulations. Masood, who has been a Registered Nurse for 23 years, said she is happy to be part of a community healthcare facility that will have an immediate and positive impact on the people it serves. “I tell my children every day to make a difference in at least one person’s life today, and that’s honestly why I became a nurse myself. I wanted to make a difference by touching the lives of those in need and have a profession that I valued. I’m very excited about the new hospital and feel privileged to work for this organization.”

Tish Little,

Emergency Department Manager and Chief Nursing Officer: Tish Little, who worked in emergency medicine for over 30 years in Canada as well as overseas, was newly retired and had just moved to Arizona when she stumbled upon “an amazing new hospital down the road.” She went inside to meet the staff at Florence Hospital at Anthem, tell them about her long career in emergency management, and ask about the hospital and emergency room setting. Little said she was so impressed with what she heard that she immediately came out of her short retirement. “All of the things that I didn’t like about emergency rooms, like long waiting times and not enough beds, all seem to be a non-issue here. The whole philosophy is so refreshing and unbelievable that I just couldn’t resist — I just have to be a part of it.”

FLORENCE HOSPITAL AT ANTHEM 7

Kimberly Fawley,

In-Patient and ICU Manager: Kimberly Fawley has been in the medical profession for 16 years. Originally started Nursing Career in Indiana and moved to Arizona in 2010 to expand in her Nursing Career. One of the best parts about working at Florence Hospital at Anthem, she said, is knowing that families from the local area will not have to spend a lot of time traveling to be with their loved ones. “I am looking forward to the fact that we will be able to keep our patients who require a higher level of care right in their community,” she said. “I’m also glad that this will be one of the first hospitals to have a Multi Organized Service Unit — also known as MOSU. This will allow us the opportunity to work with many levels of nursing care.”

Brenda Ortiz,

Corrections Manager of In-patient/ER/ICU: Brenda Ortiz, she has 15 years of experience in Correctional Medicine and 12 years in Acute Care. She started with Florence Hospital at Anthem December 2011. “I will be working with the security agencies in assuring that the inmates, staff, and public are kept safe while at FHA. I also oversee that the staff adhere to policies, procedures, and state/federal regulations at the hospital; ensuring that the patients receive the best medical care possible.” Ortiz originally started her career in nursing in 1988. She said the people that she works with — both her co-workers and the patients — are what keeps her happily coming back to work every day. “I enjoy them, and I enjoy helping our patients and making sure they are getting the best medical care possible.”

Zenji Reynolds,

Sandy Peek,

Scott Bonhus,

Zenji Reynolds, director of Radiology at Florence Hospital at Anthem, is no stranger to the health field, having been in medicine since 1994. His years of experience haven’t quieted his passion for helping others. “I am looking forward to providing service to a new and growing community,” Reynolds said. “I am looking forward to growing with this company and being an integral part of a friendly and wonderful healthcare service.” Reynolds is also a proud veteran of the United States Air Force.

Sandra Peek has been in nursing since 2006. Areas of experience range from Med/Surg, Telemetry, ICU, Cardiac Cath Lab and Surgery. Started with Gilbert Hospital in 2008 and recently transferring facilities to participate in the development and success of Florence Hospital at Anthem.

For more than 23 years, Scott Bonhus has worked in pharmacy field. While there have been many changes over the years, one thing has remained constant: quality care. Bonhus takes great pride in that! The opportunity to work in a brand new hospital, serving the Florence community, is exciting for him. “Who doesn’t want to be involved in opening and working in a brand new facility?” Bonhus said. “This is a first for me!” While Bonhus has many interests outside of the pharmacy field, such as travel, hiking, technology, cars and Mexican culture, it’s the opportunity to make a difference that drives him most. “I enjoy working and collaborating with the other members of the health-care team to help make sure patients get good, safe medication therapy.”

Director of Radiology:

Surgery Manager:

Peek stated she is very excited to help participate in starting a new hospital and to see it be as successful as Gilbert Hospital. Knowing that the people she works with and the positive attitude from everyone, she feels Florence Hospital of Anthem will be very successful. She believes patients will receive excellent care. “I have always thought, treat the patient as if he or she was a family member. The best part of being a nurse is at the end of the day you have made a difference. It may be small, the patient might not remember your name, but they will never forget the quality care and compassion they received from their “nurse”.

Director of Pharmacy:

8 FLORENCE HOSPITAL AT ANTHEM

When technology meets compassion

Florence Hospital at Anthem offers state-of-the-art

equipment to treat patients quickly, safely BY PATRICIA BOARDMAN

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enji Reynolds, R.T., B.S., director of radiology at Florence Hospital at Anthem, formerly the manager at its sister hospital in Gilbert, can reel off a long list of very new, very highly advanced equipment that’s in place and in use at both hospitals. From the «simplest» X-rays to the 64-slice CT scanner to the MRI exams completed in less than 20 minutes, “We have the latest and greatest, from hardware to software to training that’s ahead of the curve,” he said. Scans are faster and safer, too, since the hospitals’ software helps maintain the lowest radiation needed. “The speed in our scans is

unbelievable — they’re done in minutes and seconds, with results returned in 30 minutes or less,” he said. “More than that, our labs are totally up-to-theminute, our operating rooms have the latest in surgical technologies — if anything was on the equipment wish list, it’s here.” Speed in testing helps assure more rapid patient care and also means that patients have only the tests needed for diagnosis and treatment. “When results are returned so quickly, you know you’ll either reach a diagnosis — or require another test, so you can escalate as needed,” Reynolds said. The hospitals also claim early adapter status in

Florence Hospital at Anthem’s medical imaging services provide comprehensive diagnostic radiology with the most up to date, state-of-the-art advanced technology. Radiologists work closely with highly qualiﬁed staff of technologists to provide a full range of diagnostic imaging services.

medical records, with both implementing electronic records. “This,” said Gilbert chief nursing ofﬁcer Laurel Molloy, R.N., M.S.N., “is a tool that helps us do our jobs — and gives us more time at the bed side. Technology like this really enhances the level of care.” For Molloy, this gamechanging technology is not just for show. It’s saving lives. “When everything is on a screen, there’s no guessing about what the notes mean, or what medications are prescribed at what dosage,” she said. “Our technology distinctly enhances the continuity and level of care given.”

FLORENCE HOSPITAL AT ANTHEM 9

Tune in, feel better!

Dr. Anne Borik hits the airwaves weekly to share health advice with listeners BY ALISON STANTON

very Wednesday at 1 p.m., Dr. Anne Borik, an internal medicine physician at Florence Hospital at Anthem, hosts an hourlong radio show on KQCK Live called “DocTalk with Dr. Anne Borik.” The program, which can also be watched through the station’s website, went on the air in early January. When asked if she would be interested in hosting the show, Borik said she was delighted. “For over a year I had wanted to do something like this,” she said. “I believe strongly in community service and reaching out to others, and I wanted to do something that would help align the community with the new hospital in Florence.” Every week, Borik covers a topic pertaining to

health, wellness, or how to maintain well-being. Guests like physical therapists and cardiologists also offer their insight to health issues.

nutrition that day and the caller was happy we were doing a program like this.” While she focuses primarily on evidence-based medical information during

For over a year I had wanted to do something like this. I believe strongly in community service and reaching out to others.

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her show, Borik said she also likes to talk about integrative modalities like nutrition, exercise, and stress management. In the short time it’s been on the air, Borik said the show has already developed a good following. “There’s already a lot of buzz around it,” she said. “There’s really nothing like it out there.”

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10 FLORENCE HOSPITAL AT ANTHEM

Community ﬁrst

At Gilbert Hospital, and the new Florence Hospital at Anthem, giving back is key BY ALISON STANTON

s a way of giving back to the many patients they serve, the staff at the new Florence Hospital at Anthem and Gilbert Hospital believe strongly in local community involvement. Employees from both hospitals regularly participate in a wide variety of community events. For example, Gilbert Hospital is involved every year with donating bicycles for the Bikes for Kids event held through the Higley Unified School District. Gilbert Hospital staff donated approximately 200 first aid bags to the town of Gilbert’s youth soccer programs. “Gilbert Hospital offers free flu shot clinics, has offered free

EKG testing during February Heart Month, is the primary healthcare sponsor at San Tan Mall and Big League Dreams,

ﬁrst time, they really enjoy themselves and are actively searching for additional events to be involved in.”

Participating in and supporting local events and organizations helps to build rapport with the community that the hospitals are serving. and a sponsor at Polar Ice Gilbert,” said Amy Jascourt, Director of Consumer Affairs and Marketing, adding that all staff members must participate in at least one community event per year. “A successful event requires the assistance and participation of all staff at different levels,” she said. “Once they participate the

Debbi Madvig, Medical Staff Coordinator for both facilities, coordinates a program called Team of Physicians for Students (TOPS), which allows high school athletes from the community and outlying areas to obtain their required annual physical free of charge. “TOPS includes an EKG for every student and an ECHO if deemed necessary. Our medi-

cal staff and employees volunteer to support this program,” Madvig said. Florence Hospital at Anthem will also participate in TOPS, Jascourt said, in addition to sponsoring and donating to many other local events and organizations such as free ﬂu shots, the Coolidge Bears Youth Football and Cheer, the Florence Uniﬁed School District, and the March of Dimes March for Babies Walk. Madvig said participating in and supporting local events and organizations helps to build rapport with the community that the hospitals are serving. “It helps to personalize a patient’s care,” she said.

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Paperless charting enhances level of care BY ALISON STANTON

B FLORENCE HOSPITAL at

ANTHEM

y midsummer of this year, both Gilbert Hospital and Florence Hospital at Anthem will be live on a paperless charting system for their patients. Caterina Scianna, Director of Health Information Management at Gilbert Hospital, said the targeted “go live” date for their new electronic medical record is July 1, when they will transition to what she calls a “paper light” status, with both hospitals still using a small amount of paper. By October, both hospitals should be completely converted over and working

in a paperless electronic environment, Scianna said. “An electronic environment allows for heightened patient safety measures throughout the facility and immediate access to the

FLORENCE HOSPITAL AT ANTHEM 11

need to provide portions of their medical record to other physicians or use their medical records for personal reasons.” Using electronic medical records will have a positive impact on patient care, Scianna said, because it will allow for heightened patient safety measures throughout the facilities,

An electronic environment allows for heightened patient safety measures throughout the facility and immediate access... patient’s medical record for physicians who are providing patient care,” Scianna said. “This also allows for the hospital to release patient information in a secure electronic format to the patient who may

including patient allergy checks for the physicians when placing both dietary and medication orders. “An electronic record will also allow for immediate access to patient’s medical history by all clinicians involved in the patient’s care.”

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For more, visit www.anthemmr.com Anthem Merrill Ranch: PGI Realty, brokerage for Pulte Home Corporation, 16767 North Perimeter Drive, Scottsdale, AZ 85260. Prices reflect base prices and are subject to change without notice. Lot premiums may apply. Details available upon request. Construction of community amenities to be completed beginning in 2007 and be added in phases thereafter. Not an offer to CT, NJ or NY residents. Warning: The CA Department of Real Estate has not inspected, examined or qualified communities outside CA. Void where prohibited. Sun City Anthem: Pulte/Del Webb Realty, brokerage for Pulte Home Corporation, PGI Realty, brokerage for Pulte Home Corporation, 16767 North Perimeter Drive, Scottsdale, AZ 85260. At least one resident must be 55 years of age or better, a limited number of residents may be younger and no one under 19 years of age. Community Association and additional fees for golf required. Complete offering terms for the homeowner’s association is in an offering plan available from sponsor. Prices refl ect base prices and are subject to change without notice. Lot premiums may apply. Details available upon request. Not an offer to CT, NJ or NY residents. Warning: The CA Department of Real Estate has not inspected, examined or qualifi ed communities outside CA. Void where prohibited. © 2012 Pulte Home Corporation