your local office 01322 340000 | Available until late, even on Sundays
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Introducing your local team... Garry Hazell Branch Partner
Dexter Hedges Sales Negotiator
It is my pleasure to introduce the local team. Our lively office was the first Robinson Jackson to open nearly 25 years ago. This gives the local community great confidence in the advice that we offer. We specialise in all kinds of properties; from apartments to detached family houses. Since opening in 1993 we have helped thousands of people move home.
Our expert valuers concentrate solely on the local area as this is the best way to deliver the most relevant information regarding the property market. Because we value so many homes every week, we can normally spot factors that may affect prices far quicker than data sourced from the internet. This gives our clients a big advantage.
Our office is part of a 25 branch network that has been well established across London and Kent for over 25 years. It helps to provide 1,000s of buyers for the properties we market. As a team, we pride ourselves on providing a personal service, as many of our returning clients will testify. Staff have grown up or worked in the local area for many years. This gives us a unique insight into the lifestyle buyers can expect when they move here. I believe we are selling far more than just bricks and mortar. We understand that you are in our care and will look to us for professional advice. Therefore, we provide feedback at every stage and when your property goes under offer, you will receive expert guidance from your dedicated Sales Progressor.
Vince Hedges
Georgia Marquiss
Jane Wilkinson
Natalie Mahoney
Owner Partner
Sales Assistant
Sales Progressor
Branch Administrator
If you wish to speak to me personally at any time, I am always available.
Wayne Henry
Tanya Henry
Lily Lamrani-Murray
Lettings Manager
Lettings Consultant
Lettings Consultant
Barry Nicholson Mortgage Advisor
ES & BRANCH N T S IN E M DEPART T N & KEN LONDO
ff ic e Local O , le y R o a d 226 Bex , eath North H B 3 DA8 H
Our independent mortgage advisors are based in every branch, offering same-day appointments. This allows you to discuss your financial circumstances in a relaxed atmosphere. I can give you a quick decision and because we are independent, can offer products from most lenders - some of which may not be available on the High Street.
Your local office covers; Northumberland Heath, Barnehurst, Erith, Lesney Park, Slade Green and surrounding areas.
INTRODUCING
OUR NEW LETTINGS SERVICE
If you have ever considered a buy-to-let investment or currently own a rental property, we would be delighted to offer free expert advice that could help maximise your return.
RENTAL INCOME APPRAISAL BUY-TO-LET PROPERTY FIND
SERVICES THAT MEET THE MODERN RENTAL MARKET
PORTFOLIO APPRAISALS
After months of consultation with current landlords, we are proud to offer of our latest lettings services.
MORTGAGE & FINANCE
We start with the comprehensive referencing of all tenants, check- in and inventories, followed by full property management and a 24/7 online maintenance reporting service. For peace of mind, speak to a member of the team today.
LEGISLATION & TAX ADVICE
with you every step of the way
Moving home is a momentous occasion and it’s only natural to experience highs and lows along the way. Particularly given the sums of money involved, the number of related parties to coordinate and the time pressures from modern life. Finding your next home or selling a property takes up valuable time – time you might not have when you’re already juggling a hectic work and family life. That’s where our branch steps in. We’re in the business of helping people, not just selling houses - or worse still – just advertise them. We don’t want any of our clients to feel worried or out of their depth when moving home, so we concentrate on providing reassuring face-to-face advice every step of the way. Our service starts from the moment someone registers with us to the day the keys are handed over. We find regular communication is crucial – contacting the client first so they’re never left wondering or chasing us, replying to emails promptly and making ourselves available - in the flesh - through branches that open late, even on Sundays. It’s easy to get swept up with the online agency phenomenon, where fixed fees and alluring promises might catch your eye. We are finding, however, that many sellers come to us after an unsuccessful period with an online agent. While they’ve been able to get their home advertised online, viewings have been thin on the ground, and chains have unraveled when it came to steering the sale successfully to exchange and completion. Movers have found themselves frustrated with the lack of activity and unaccountability, spending hours trying to work out the best people to speak to or the right button to press on the phone - 1, 2, 3 or 10?
For us, this is not acceptable. We know the hard work actually starts after an offer has been accepted, so we employ dedicated Sales Progressors who co-ordinate everyone in the chain until completion is reached. Our Progressors even have movers coming to them worrying about how to collect keys from online agents and they can’t get hold of anyone for advice – this is not a problem when you’re using our services, with a local convenient branch. Sales Progressors are also backed by the branch teams who you can meet or call every day of the week. It might surprise you that we have excellent working relations with other estate agents and solicitors, as we’re often the driving force behind related chains. Fellow High Street professionals have become edgy recently when an online agency has been representing a seller but they breathe a sigh of relief when they see The Robinson Jackson Group involved – they know we
Jane Wilkinson
have the tenacity and staff resources to push everyone
Sales Progressor
along to completion. Sadly, it’s online agents who usually require the most support from us, and that’s why we’d advise caution when buying or selling via a nontraditional agent. While we’re happy to support and cajole everyone else in the chain, it is only natural to put our clients first. This might extend to finding you your next home and negotiating the purchase price on your behalf - even if it means opening a dialogue with a rival estate agent. For us, if we can help secure a property at a favourable price, it’s one less worry for our clients. If you love the idea of moving home but dread the thought of the time it might take and the constant chasing, then our friendly team will take care of things – offering advice and support you every step of the way.
My sole responsibility is to coordinate the various parties once you have accepted an offer on your property. This is a unique and sometimes challenging role but one I have enjoyed for many years. I will become your first point-of-call once the legal stages begin. I will keep the process on track and be on hand to answer any questions you may have.
Delivering the results in the local area...
e m o c l e W
INVITED INTO
3,339+
387+
PROPERTY
HOMES ANNUALY
PHOTOS TAKEN ANNUALLY
2,209
VIEWINGS PER YEAR
5,192 BUYERS REGISTERED PER MONTH ACROSS THE RJ GROUP IN LONDON & KENT
14
PROPERTIES
SOLD IN A MONTH BRANCH AVERAGE VS NATIONAL AVERAGE OF 8 SALES PER MONTH - NAEA (FOR JAN-APR 2018)
71,901
PHONE CALLS
(TOTAL IN & OUT PER YEAR)
5,627 PORTAL ENQUIRES PER YEAR
BRANCH PHONE CALLS, AND EMAILS FROM RIGHTMOVE AND ZOOPLA
3,652+ VISITORS TO OUR OFFICE PER YEAR
WE MOVE
232+ CLIENTS ANNUALLY
“ outstanding
value for money
and a great service that meant we could enjoy more time together...
”
For more reviews like the Bourne family, visit robinson-jackson.com
“Very professional team at North Heath branch - I bought and sold with them on my last move & then more recently we had to sell my father’s house when he went into a care home - the North Heath team were amazing - they were very sensitive to our situation and chased all parties for us - we couldn’t have done it without them.” MRS AMANDA TOWNSEND
“Plesantly surprised by the survice recieved from the team at the Northumberland Heath office. I wouldn’t hesitate to use them again.” MS MARGARET WILLIAMS
Words of thanks “I found this to be a very helpful and efficient agency. They did everything that they said they would, took good photographs, and kept us very up-to-date with what was happening. This contrasted with another local agent who rarely returned calls and failed to provide requested information. I would strongly recommend Robinson Jackson. We were dealing with Garry Hazell, who did a great job.”
“Thank you so much for all your help, guidance and support in selling our property. It has been a long, stressful process but knowing we had your help and guidance made it all bearable. We found your service extremely professional, welcoming and friendly. We are so happy we sold our house through Robinson Jackson Northumberland Heath branch. Thank you once again.”
WILL LAFFERTY
VISHAL & RESHMA
“Really helpful through a stressful time from start to finish. Would highly recommend.”
“Very good indeed. I felt ‘included’ in the process, which was made easier by all the helpful and well informed staff. I was allocated a desk-based sales progressor who liaised with me right up until the sale day and helped me when I had any questions. They helped me through a very difficult time in my life and they bent over backwars to help me through each step of the process.”
MRS LIANNE KIRKMAN
“The buying process was smooth and I was kept up to date about the whole process.” ISRAL OLUYOMI
“Thank you so much for your help getting us our dream home.” AMANPREET
CINDY
For more reviews from our clients visit robinson-jackson.com
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Source: Rightmove 1st Feb 2019 to 31st Jan 2020. Sales Agreed Report for DA8 1, DA82 & DA8 3 data is derived purely from rightmove.co.uk’s internal statistics and advertisers on 09/03/20, may be subject to specific geography or search criteria and is provided ‘as is’ for general interest only. Rightmove makes no warranty as to the data’s suitability for any purpose and accepts no liability for any action or inaction taken as a consequence of its use.
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25 Branches in London & Kent