your local office 01634 263000 | Available until late, even on Sundays
25 Branches | Online | Mobile
Introducing your local team... Lee Franklin Branch Manager
Charley Germaney Assistant Branch Manager
It is my pleasure to introduce the local team. Our lively sales and lettings office is set on the High Street and showcases both Rainham and Gillingham properties. We are one of the longest established local estate agents specialising in all kinds of properties; from apartments to detached family houses. Since opening in 2003 we have helped thousands of people move home.
Our expert valuers concentrate solely on the local area as this is the best way to deliver the most relevant information regarding the property market. Because we value so many homes every week, we can normally spot factors that may affect prices far quicker than data sourced from the internet. This gives our clients a big advantage.
Our office is part of a 25 branch network that has been well established across London and Kent for over 50 years. It helps to provide 1,000s of buyers for the properties we market. As a team, we pride ourselves on providing a personal service, as many of our returning clients will testify. Staff have grown up or worked in the local area for many years. This gives us a unique insight into the lifestyle buyers can expect when they move here. I believe we are selling far more than just bricks and mortar. We understand that you are in our care and will look to us for professional advice. Therefore, we provide feedback at every stage and when your property goes under offer, you will receive expert guidance from your dedicated Sales Progressor.
Adam Leppard
Jo Bosworth
Gemma Parris
Bradley Taylor
Senior Sales Consultant
Sales Consultant
Sales Consultant
Sales Consultant
Nina Clarke
Lynn Johnson
Maxine Bodkin
James Harber
Senior Branch Administrator
Care Team Manager
Sales Progressor
Senior Lettings Consultant
If you wish to speak to me personally at any time, I am always available.
Dave Robson Mortgage Advisor
ES IN BRANCH KENT N& LONDO ff ic e Local O Street 1 7 H ig h , R a in h a m X H ME8 7
Our independent mortgage advisors are based in every branch, offering same-day appointments. This allows you to discuss your financial circumstances in a relaxed atmosphere. I can give you a quick decision and because we are independent, can offer products from most lenders - some of which may not be available on the High Street.
Your local office covers; Rainham, Bredhurst, Darland, Gillingham, Hartlip, Hempstead, Lower Halstow, Newington, Parkwood, Stockbury, Twydall, Upchurch, Wigmore and surrounding areas.
with you every step of the way
Moving home is a momentous occasion and it’s only natural to experience highs and lows along the way. Particularly given the sums of money involved, the number of related parties to coordinate and the time pressures from modern life. Finding your next home or selling a property takes up valuable time – time you might not have when you’re already juggling a hectic work and family life. That’s where our branch steps in. We’re in the business of helping people, not just selling houses - or worse still – just advertise them. We don’t want any of our clients to feel worried or out of their depth when moving home, so we concentrate on providing reassuring face-to-face advice every step of the way. Our service starts from the moment someone registers with us to the day the keys are handed over. We find regular communication is crucial – contacting the client first so they’re never left wondering or chasing us, replying to emails promptly and making ourselves available - in the flesh - through branches that open late, even on Sundays. It’s easy to get swept up with the online agency phenomenon, where fixed fees and alluring promises might catch your eye. We are finding, however, that many sellers come to us after an unsuccessful period with an online agent. While they’ve been able to get their home advertised online, viewings have been thin on the ground, and chains have unraveled when it came to steering the sale successfully to exchange and completion. Movers have found themselves frustrated with the lack of activity and unaccountability, spending hours trying to work out the best people to speak to or the right button to press on the phone - 1, 2, 3 or 10?
For us, this is not acceptable. We know the hard work actually starts after an offer has been accepted, so we employ dedicated Sales Progressors who co-ordinate everyone in the chain until completion is reached. Our Progressors even have movers coming to them worrying about how to collect keys from online agents and they can’t get hold of anyone for advice – this is not a problem when you’re using our services, with a local convenient branch. Sales Progressors are also backed by the branch teams who you can meet or call every day of the week. It might surprise you that we have excellent working relations with other estate agents and solicitors, as we’re often the driving force behind related chains. Fellow High Street professionals have become edgy recently when an online agency has been representing a seller but they breathe a sigh of relief when they see The Robinson Jackson Group involved – they know we
Maxine Bodkin
have the tenacity and staff resources to push everyone
Sales Progressor
along to completion. Sadly, it’s online agents who usually require the most support from us, and that’s why we’d advise caution when buying or selling via a nontraditional agent. While we’re happy to support and cajole everyone else in the chain, it is only natural to put our clients first. This might extend to finding you your next home and negotiating the purchase price on your behalf - even if it means opening a dialogue with a rival estate agent. For us, if we can help secure a property at a favourable price, it’s one less worry for our clients. If you love the idea of moving home but dread the thought of the time it might take and the constant chasing, then our friendly team will take care of things – offering advice and support you every step of the way.
My sole responsibility is to coordinate the various parties once you have accepted an offer on your property. This is a unique and sometimes challenging role but one I have enjoyed for many years. I will become your first point-of-call once the legal stages begin. I will keep the process on track and be on hand to answer any questions you may have.
Delivering the results in Rainham & Gillingham
e m o c l e W
INVITED INTO
5,292+
627+
PROPERTY
HOMES ANNUALY
PHOTOS TAKEN ANNUALLY
3,387
VIEWINGS PER YEAR
5,192 BUYERS REGISTERED PER MONTH ACROSS THE RJ GROUP IN LONDON & KENT
16
PROPERTIES
SOLD IN A MONTH BRANCH AVERAGE VS NATIONAL AVERAGE OF 9 SALES PER MONTH - NAEA
95,054
PHONE CALLS
(TOTAL IN & OUT PER YEAR)
8,686 PORTAL ENQUIRES PER YEAR
BRANCH PHONE CALLS, AND EMAILS FROM RIGHTMOVE AND ZOOPLA
2,654+ VISITORS TO OUR OFFICE PER YEAR
WE MOVE
379+ CLIENTS ANNUALLY
“ outstanding
value for money
and a great service that meant we could enjoy more time together...
”
For more reviews like the Bourne family, visit robinson-jackson.com
“I wasn’t ‘just another customer’. I felt ‘included’ in the process, which was made easier by all the helpful and well informed staff. I was allocated a desk based officer who liaised with me right up until the sale day and helped me when I had any questions.” MS BLYTHE
“A happy, helpful and friendly service. They explained clearly all procedures and processes at every stage. They also chased my solicitors on outstanding information when purchasing my property.” MS MORARJI
“The team worked really hard for us, to help us buy the property we fell in love with and to sell our other house, which took just 3 months from viewing to moving.” MS UPTON
Words of thanks The best estate agents in my eyes. Can’t trust most of them but they made our experience (selling) so easy and uncomplicated. Unlike the buying side through other agents who would lie and push for more money. Would 100% use them again to sell through. The Rainham branch have a fantastic team who are so friendly and easy to talk to. House buying is so stressful and they made the selling part a piece of cake. If we ever moved again hopefully we could buy through them too! Then things would be easy :)
“We had 4 local estate agents through our door when we wanted a valuation for our home. The RMJ Sales Lady was knowledgeable, enthusiastic and bubbly; just the sort of person i’d want to speak to if I called an estate agent and asked them to explain my home! We had an open day and sold that week. All staff through the sale process have been efficient, professional and courteous. This will be my 11th move, so I know what I’’m talking about!” MICHELLE
DANIELLE
“I wasn’t ‘just another customer’. I felt ‘included’ in the process, which was made easier by all the helpful and well informed staff. I was allocated a desk based officer who liaised with me right up until the sale day and helped me when I had any questions.”
“Recently sold my property through Robinson Michael & Jackson in Rainham, very efficient and very knowledgeable, guided me through the whole process while always sticking to what they promised! Thanks to all the guys in the office and the sales progression, all worth their weight in gold! Will be sure to recommend!”
MS BLYTHE
DAMIAN
For more reviews from our clients visit robinson-jackson.com
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Request viewings and valuations 24/7 at robinson-jackson.com
* PLEASE BE AWARE: You may be legally liable to pay an online agent’s fee even if they fail to sell your property.
25 Branches in London & Kent