Client engagement evaluation survey and responses

Page 1


Please provide your company name

McDermott Will & Emery

Please rate the value of ShiftCentral to your organization, where 1 is the lowest and 10 is the highest.

Please rate the benefit of having a dedicated human analyst to collaborate with, where 1 is of low benefit and 10 is of high benefit. 8 10

What is the likelihood of you recommending ShiftCentral to a friend or colleague who needs market intelligence, where 1 is the least likely, and 10 is the most likely?

Can you provide an example of a recent win that originated in ShiftCentral intelligence?

8

8.7

Blue Cross Blue Shield of MA

10

10

Sullivan & Worcester

10

10

OMERS

7

6

6

6.3

McDermott Will & Emery

7

9

8.0

Alberta Blue Cross

8

7

NBHC

6

8

Medavie Health Services

6

9

8 Not a specific one off the top of my head but we are using the info to inform bd decisions. 9 ShiftCentral often shares information across the organization that is then used as a catalyst for corporate change. ex. an executive reads up on a new innovation that 'XYZ' company is making, that they think is of huge value. That executive then kickstarts internal research surrounding the request in hope of developing something similar. 8 Senior national leader in our field wanted to ensure she would continue receiving our material after moving on to an international position. Proof of perceived value. 6

ASI

7

9

8 N/A

8.0

AARP

7

8

Neighborhood Health Plan

9

10

CITY OF MONCTON

7

8

9

8.0

BMO Financial Group

3

5

7 None come to mind

5.0

Overall client engagement index

10 I don't have a specific win to highlight, but the fresh-i content strategically complements (and is integral to) the primary and secondary data we use to highlight market facing dynamics at play in our industry and beyond. 10

Client engagement index per client

7 Increased informational awareness 10

10.0

10.0

8.0

7.3

7.0 7.3 9.7

7.9


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