The Concierge Guide (English)

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CANCUN AND PLAYA DEL CARMEN

RESTAURANTS

Bistecca Di Manzo La Trattoria

Your passport to dining, shopping and golf

• The offers featured here are not valid with other promotions.

• The Concierge Guide is not responsible for cancellations or changes to discounts or other promotions.

• Please note that if you pay your bill with a credit card, discounts listed may change.

• Participating restaurants have paid production costs for this guide. Promotions are subject to change without prior notice. November 2024. Phone numbers, times and prices may change after this guide goes to press.

CONCIERGE

You can count on us...

WE’LL HELP

The Concierge team will help you have your best vacation ever. Whatever you need, whether it is information, reservations or sightseeing tips, feel free to call and they will point you in the right direction.

172

ROYAL RESORTS QUICK REFERENCE DIRECTORY

Weddings & Special Events

Ext. 163

Bartolo’s Pizza Ext. 139

Activities Center Ext. 169

Tour Desk for trips & water sports Ext. 175 & 407

Kids Club Ext. 169

Paloma Gift Shop Ext. 164

Golf & Restaurant Reservations Center Ext. 165

Royal Express Food to Go / Room Service Ext. 138 / 132

Guest Services Management Team Ext. 137

Sports Desk Ext. 168

Spa Ext. 179

Royal Market Ext. 166

GOLF COURSES

For information, rates and tee times at local golf clubs, call the Golf Reservations Center, Ext. 165 or the Concierge, ext. 172.

Reservations taken the day before you wish to play (before 5 p.m.). Royal Resorts members and guests get special rates to play at these courses.

Puerto Cancun

Gran Coyote

El Camaleón Mayakoba

Don’t miss the Royal Day Golf Tournament. The current tournament schedule is: Tuesday at Puerto Cancun and Sunday at El Camaleon Mayakoba after 12 p.m. Tournaments will only take place if the quorum is filled and are weather permitting.

COMPRAS SHOPPING

RESTAURANTE

RESTAURANT

BAR

SITIO ARQUEOLÓGICO

ARCHAEOLOGICAL SITE

• El Embarcadero

RIVIERA MAYA

Chetumal

Cristal

R ese r v a de la Bios f e r a de Sian K a’ an Sian K a ’ an Biosphe r e Rese r v e P u n ta S oliman

Muyil Xlapac

C a r w ash C obá

Aktun Chén T ak B e Há DOS OJOS

KantunChi Chac M o ol C ala v e r a G r an C eno t e Hidden W orlds T aj

Mahal

TU L UM TU L UM

P u n ta T ulb a y ab T an k ah

B oca P aila M ar C ari b e C a rib b e a n S ea

Xpu-Há K a n t enah Y al k ú A k umal

Cristalino

P ue r t o A v e n tu r as

El C ed r al P unta C ela r ain

aamul

AEROPUERTO AIRPORT

FERRY

POLICÍA POLICE

CENOTES

SINKHOLES

SITIO ARQUEOLÓGICO ARCHAEOLOGICAL SITE

GASOLINERA

GAS STATION

RESTAURANTE RESTAURANT

SNORKEL SNORKELING

SITIO DE BUCEO DIVE SITE

PLAYA DEL CARMEN

a Cozumel
a Cozumel
4 Tura

Whenever you order meals and drinks at these Royal Resorts restaurants and bars

The Royal Sands

• Hacienda Sisal

• La Veranda

• Club Bistro

• Veranda del Mar

• Char Hut

• Sand Dollar

• Sidelines Bar

The Royal Cancun

• La Trattoria

• La Palapa

The Royal Haciendas

• Los Murales

• Kinoko

• La Palapa del Sol

• Sol & Luna Grill

• La Rotonda Bar

Grand Residences

• Flor de Canela

• El Faro Grill

Seafood and International

Family friendly, open air

Casual

Seafood Grill for two

Saturday Tex-Mex night, Sunday Prime Rib night, Monday

Shrimp festival, Tuesday Italian night, Wednesday Asian night, Thursday Caribbean night with live music, Friday

Mexican night with live music

7 a.m. to 10 p.m.

The Royal Cancun Reservations ext. 165 & 172

Italian

Welcoming family ambiance

Resort Casual

Fish Picatta, Seafood Spaghetti, Grilled Beef with Rosemary

Mood music

Open daily from 5 p.m. to 10:30 p.m.

Reservations required ext. 165 & 172

The Royal Cancun

Snacks & sandwiches

Open-air palapa

Casual

Grilled burgers

Mood music

11 a.m. to 6 p.m. for meals and drinks

The Royal Sands Pool Bar, Phase II Reservations ext. 165 & 172

Fresh sushi and poke bowls

Open-air dining on the terrace at Sidelines

Bar. Views of the pool deck and ocean

Casual

Mixed Seafood Poke Bowl, spicy tuna sushi rolls, tempura

shrimp roll, Sand Dollar and Pink Wave cocktails

Lounge mood music

Open daily: 3 p.m. – 9 p.m. (weather permitting)

The Royal Sands Reservations required ext. 165 & 172

International cuisine, seafood and steaks. Breakfast and lunch buffets and a la carte

Family friendly

Casual

Shrimp & Tequila fettuccine

Saturday Italian dinner buffet. Sunday to Friday, dinner is served in Club Bistro and Veranda del Mar

7 a.m. to 10 p.m.

The Royal Sands Reservations ext. 165 & 172

International cuisine

Intimate

Casual-elegant

Semi-smoked Salmon, Duck Tataki in Red Berry Sauce, Chargrilled Short Rib, Spaghetti Amatriciana Frutti di Mare

Live music during the week

5:30 to 10 p.m. Closed Saturday

Reservations required ext. 165 & 172

The Royal Sands

Seafood

Casual

Casual Lobster, Coconut Shrimp, signature cocktails

Live music during the week

5:30 p.m. to 10 p.m. Closed Saturday

The Royal Sands Reservations required ext. 165 & 172

International

Tropical palapa and open-air grill

Casual

Ceviches, tacos, wraps and burgers. Try the lunch specials during the week

11 a.m. to 6 p.m. for drinks and food orders in both locations

Don’t miss Pizza Luna in the evening for gourmet pizzas in Luna Grill, 6 p.m. to 9 p.m. closed Wednesday Wednesday Night & Fire Teppanyaki Experience in Luna Grill (Reservations required)

The Royal Haciendas Reservations ext. 165 & 172

International a la carte and buffets

Beautiful beachfront setting

Casual

A la carte menu and buffets, show cooking. Breakfast, lunch and dinner. Theme nights during the week

Saturday Caribbean night, Sunday Brazilian night, Monday Mexican night, Tuesday Steak & lobster night, Wednesday Italian night, Thursday BBQ with Rock & Roll show, Friday Asian Night

7 a.m. to 11 p.m.

The Royal Haciendas Reservations ext. 165 & 172

Paninis and sandwiches in the evening. Coffee and pastries available during the day

Lobby bar

Casual

Cocktails

Paninis, sandwiches, sushi and sweet crepes from 5 p.m. to 11 p.m. Coffee and pastries available during the day 7 a.m. to 11 p.m.

The Royal Haciendas Reservations ext. 165 & 172

Asian, showcasing Japanese, Chinese, Thai and Korean dishes

Intimate, with touches of decor evoking Japan

Casual elegant

Teppanyaki, Shabu-shabu (reservations required)

Mood music

5 p.m. to 10 p.m., Open daily

The Royal Haciendas Reservations required ext. 165 & 172

Fusion

Casual elegant

Casual elegant

Seafood

Live guitar music from 7 p.m.

Open daily 5 p.m. to 10 p.m.

Reservations required ext. 165 & 172

The Royal Haciendas

Snacks

Sports bar

Casual

US-style bar menu with burgers, hot dogs and more

Sports broadcasts. Karaoke on Tuesdays. Monday to Friday 3 p.m. to 11 p.m., weekends 12 p.m. to 11 p.m. Adults only after 7 p.m. The Royal Sands Reservations ext. 165 & 172

Seafood, steaks and other delicious dishes with a hint of the Mediterranean

Chic with soft lighting and spectacular ocean views

Smart Casual

Maître d’hotel Rib Eye, Duck Breast in Red Wine Sauce, Grand Marnier Soufflé

Theme nights and live music. Saturday and Monday Italian Night, Tuesday and Friday French Night, Sunday and Wednesday International Night, Thursday Seafood Night. A la carte menus.

7 a.m. to 10 p.m.

Reservations required

Tel. (998) 872-8130

ext. 67104 & 67105

Grand Residences, Blvd. El Cid, Unidad 28, Lote 1-01, SM 3, Puerto Morelos

Traditional Mexican cuisine, steaks and seafood

Elegant, touches of Mexican art; open-air terrace has views of the Caribbean

Smart Casual

Grouper Fish a la Tikinxic, Cream of Bean Soup, Tequila

Shrimp

Mexican melodies and mood music. Theme Nights: Taco

Tuesday with live music, Sunday BBQ

Open 5 p.m. to 10 p.m.

Reservations required

Tel. (998) 872-8130 ext. 67104 & 67105

Grand Residences, Blvd. El Cid, Sm3, m20, unidades 28 y 29, Puerto Morelos

Fajitas El Patrón, Lobster and Shrimp Enchiladas, Oaxaca-style Chicken in Mole Sauce, Carnitas and Pastor-style Pork Chop.

Live Mexican music on Tuesday, Wednesday and Thursday night. Mexican Food & Spirits Pairing on Monday and Friday at 4:30 p.m. (reservations required). Sunday Brunch from 8 a.m.to 2 p.m. Dinner Shows from Sunday to Friday in Gran Salon Hacienda Sisal (reservations).

5 p.m. to 11 p.m. daily

Reservations required ext. 165 & 172

Next to The Royal Sands & Spa. Take the free shuttle

HaciendaSisal

Seafood

The place where Cancun residents go for seafood in the Hotel Zone

Casual

Pescadillas or Fried Fish Empanadas, Pan de Cazón, Caribbean Lobster, Tikinxic -style Fish and Ceviches

Great sunset views 11 a . m . - 11 p . m .

Reservations ext. 165 & 172

Blvd. Kukulcán km 12. 6, Hotel Zone, Cancún

Dinner Shows

Elegant

Casual-elegant

Dinner buffets

Dinner Shows: Sunday Caribbean Show and buffet, Monday

Pre-Hispanic show and Maya buffet, Tuesday Retro Show & Asian buffet, Wednesday Mexican Show & buffet, Thursday

Tango Show & Pizza, pasta & empanada buffet, Friday

Michael Jackson Show & U.S.-style buffet. Karaoke after the show

5 p.m. to 11 p.m.

Reservations ext. 165 & 172

Next to The Royal Sands Resort & Spa

Play Where The Pros Play

Book your tee time with your Concierge Special Rates for Royal Resorts´ Guests

Get ready for an unforgettable shopping experience in Cancun

Are you looking for the perfect gift? At International Jewelry Center & Outlet browse exquisitely crafted jewelry and gemstones, International art and handwoven carpets, exotic leather bags and a wide variety of Mexican souvenirs and handicrafts. Enjoy a tequila and mezcal tasting and learn how Mexico’s world-famous liquors are made and much more, all under one roof.

Glittering treasures

Visit our Shopping Mall and enjoy an unforgettable visit to the world of TEQUILA, with a tequilier who will guide you through the history of the most popular drink in Mexico. Enjoy watching our master jewelers in our workshop as they create masterpieces in gold, silver, and gems with exclusive designs. See our collections of flawless rare black diamonds, white and colored diamonds, rubies, sapphires, tanzanite and Byzantine jewelry.

International Jewelry Center & Outlet

The elegance you deserve, the attention you desire

Sign up for the Cancun Island Tour with your Concierge and learn about the special gift and discounts available.

PRIVATE tours and transfers

• Contact our travel consultants and start planning your vacation.

• We have day trips for all ages and interests and options for every wallet.

• Group excursions are also available. • Visit the tour desk in your resort.

Call from your villa ext. 175 or 407

Help Change Lives

We hope that you will join us in helping those in need.

Royal Resorts will add US$2* to your bill for charity to support the following causes:

Health programs (breast cancer and prostate cancer screening)

Physiotherapy, sponsorship for six children with special needs (CRIT) Children’s education (Colegio Mano Amiga) Conservation (Amigos de Sian Ka’an A.C.)

Royal Resorts Team Member relief in times of serious illness

TRI con causa (Promote sport and fitness among our employees)

Community projects (support for the VIFAC Center for Women, PAIPID VIH Support Center, Don Bosco Youth Center and more)

TOGETHER WE CAN MAKE A DIFFERENCE

Want to give more?

If you would like to donate more than US$2, you may do so at any time during your stay, just ask for the donation form at the Front Desk. Your participation in the Help Change Lives campaign is optional If you do not wish to make a donation, please ask the cashier to deduct the US$2 from your bill.

IrresistibleAsian Flavors

THE ROYAL HACIENDAS, PLAYA DEL CARMEN Reservations Ext. 165

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