SMT Focus JISC RSCs Praised in Customer Satisfation Survey JISC RSC West Midlands has once again been highly praised for its “invaluable” service in a national customer satisfaction survey. Learning providers from across the FE and skills sector responded to the survey, with 87% expressing that they are ‘very satisfied’ or ‘satisfied’ with the services and support provided by RSC West Midlands.
Some of the feedback from our learning providers included: • “We value JISC RSC highly as a service which understands our needs and is able to provide a really professional, always helpful response.” (Management and Leadership, Sixth Form College) • “The RSC services are invaluable and having such knowledge at the end of the phone is an outstanding service to tap into” (Learning resources, FE College) • “Fantastic resource, really helpful and knowledgeable group of staff” (Teaching, Adult and Community Learning) • “If it wasn’t for the JISC RSC, I wouldn’t have half the knowledge or the ability to support staff at the learning provider that I work for. The JISC RSC has been invaluable.”(Staff development, Sixth College) • “They add value to our projects by increasing engagement, helping to disseminate information to others, signposting resources and offering additional e-learning support.” (Management and Leadership, Work-based Learning).
Greg Vivash, JISC RSC West Midlands Manager says, “I am delighted with the results of this year’s survey. Year on year, RSC West Midlands receives high levels of praise which is proof that we are highly valued in the sector by our supported learning providers.” The JISC RSC Customer Satisfaction Survey confirms the significant benefit the JISC RSC network brings to the sector nationwide. Three areas of support - improving the learning experience, advice on staff development and optimising shared services - were identified as being the most valued, demonstrating that the JISC RSC network is responding to the current issues and challenges facing the UK-wide community. The results highlighted an overall customer satisfaction rate of 87%, with no less than 50% of respondents declaring themselves ‘very satisfied’ – an outstanding result – and many respondents stating that the support that they received from the JISC RSCs couldn’t be found anywhere else. Tracey Boston-Townsend, Operations Director for JISC Advance and heading up the strategic direction of the JISC RSCs said: “This survey is just one example of the many ways that we measure the impact of our work. The results reinforce and confirm our service is valued and useful across the community and will help us to continue to deliver relevant information and advice to keep the sector better informed for the future.“ The survey was conducted by LISU, a national research and information centre based in the Research School of Informatics and the Department of Information Science at Loughborough University.
Issue 4 – Summer 2011
In this Issue
1. RSCs Join JISC Advance 2. Latest e-Learning Good Practice From Praised Our Region 1. JISC RSCs in - Regional Satisfaction Survey Results Customer Survey 3. Meet the RSC Team: 2. Learning HEMobile Co-ordinator Project Makes an Impact - My StudyBar Saves - Dashboards£500,000 Help Organisations Improve Organisational 4. Online Tutorials for Effi ciency Finding Images and 3. What’s on the Videos Horizon? - A Guide to - Case Study: Screencasting Independent ILT Regional review 5. LSIS Introduce changes attitudes and Development Managers drives progress - Save Yourself Time 4. Contact Online: RSSUs Feeds Making of From 6. Getting Sense the Most Copyright for Senior Moodle Managers - RSC Launches Networkin-a-Box 7. Apple iPad is a Hit with the RSC - iPad Alternatives 8. Forthcoming Events - Green Tips From the Team - Coming Soon - Online Delegate Packs