Questions And Answers PDF
Cisco 600-455 Deploying Cisco Unified Contact Center Enterprise (DUCCE)
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Question 1 Which three features or functonaaites does Cisco Unifed Communicatons Manager provide for Cisco Unifed CCE and Cisco Unifed Customer Voice Portaa? (Choose three.) A. transfer caaa routng from agent to agent B. CTI data on Cisco Agent Desktop screen pop C. Courtesy Caaaback D. Cisco Mobiae Agents E. Cisco Extension Mobiaity for agents F. caaa queuing
Aoswern A, D, E Question 2 Which three features does Cisco Unifed Border Eaement provide when Cisco Unifed CCE and Cisco Unifed Customer Voice Portaa are used? (Choose three.) A. Siaent Monitor inbound voice caaas B. secure communicaton using fow around mode C. NAT for address hiding D. normaaize SIP messages using SIP profaes E. record caaas by forking the media using buiad-in-bridge F. demarcaton point between networks
Aoswern C, D, F Question 3 Which three optons are vaaid when Cisco Unifed Customer Voice Portaa comprehensive caaa fow and survivabiaity service handaes SIP REFER? (Choose three.) A. SIP REFER aabea and SigDigits B. SIP REFER with ICM router requery C. SIP REFER with ICM script Send To VRU node D. SIP REFER with custom SIP header E. SIP REFER with routng aabea "rfxxxx" and standaaone Cisco Unifed CVP with ICM Lookup aabea F. SIP REFER with ECC variabae user.sip.transfer
Aoswern A, C, D Question 4 In the congeston controa feature of Cisco Unifed Contact Center Enterprise, which four optons handae the caaas that are to be throtaed? (Choose four.)
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A. Treat the caaa with Diaaed Number Defauat Labea. B. Queue the caaa and paay a message, then reaease the caaa. C. Treat the caaa with System Defauat Labea. D. Terminate the caaa with a Diaaog Faia or RouteEnd. E. Transfer caaas to an avaiaabae IVR port. F. Send a Reaease Message to the routng caient. G. Ofer Courtesy Caaaback to the caaaer, then terminate the caaa. H. Transfer the caaa to the Cisco Unifed Communicatons Manager hunt group.
Aoswern A, C, D, F Question 5 In a Cisco Unifed Contact Center Enterprise depaoyment, which two optons are the roaes of the Administraton & Data Servers? (Choose two.) A. administraton server B. reaa-tme data server C. anaaytcaa server D. recording server E. statc server F. performance server
Aoswern A, B Question 6 Which three features does Cisco Finesse provide as an out-of-the-box agent desktop? (Choose three.) A. basic caaa controa (answer, hoad, retrieve, end, and make caaa) B. advanced caaa controa (consuataton, transfer afer consuat, conference afer consuat) C. agent historicaa reports D. ready and aogin reason codes E. phonebooks and workfows F. desktop for third-party ACD
Aoswern A, B, E Question 7 The JTAPI communicatons between the Cisco Unifed Communicaton Manager causter and Cisco Unifed Contact Center Enterprise incaude three distnct types of messaging. Which three optons are those messages? (Choose three.) A. SIP caaa controa messages B. routng controa (Cisco Unifed CM causter request instructons from Cisco Unifed CCE) C. service controa D. device and caaa monitoring E. subscripton controa
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F. device and caaa controa
Aoswern B, D, F Question 8 Which three components are required in a Cisco Unifed CVP VXML "standaaone" server depaoyment modea? (Choose three.) A. Cisco Unifed CVP Caaa Studio B. Cisco Unifed CVP VXML Server C. Cisco Unifed CVP reportng server D. aoad baaancer E. ingress voice gateway F. egress voice gateway G: VRU peripheraa gateway
Aoswern A, B, E Question 9 Which type of trafc from the peripheraa gateway to the centraa controaaer is considered high priority in the Cisco Unifed Contact Center Enterprise soauton? A. confguraton requests B. skiaa group data C. routng and DMP controa trafc D. Reaa-Time Monitoring
Aoswern C Question 10 Which atribute can be created in Cisco Unifed Contact Center Enterprise Precision Routng? A. Booaean or profciency B. string or integer C. Booaean or integer D. profciency or array
Aoswern A
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