RV Technician

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Make 2013 All About

Training

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Troubleshooting Macerator Pumps Page 10

Replacing Slide Out Motors Page 8

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January/February 2013

Training 5 Put Training On Your 2013 Agenda

Certification 7 Certification Pays!

Slide Outs

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8 Replacing Motors in Schwintek Slide Outs

Macerators 10

Troubleshooting Macerator Pumps

Maintenance

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15 RV Late Winter Maintenance

Top This!

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17 In The Dog House

DEPARTMENTS 3

Board of Directors

4

From the Editor

19 New Products 20 Recalls

Certification Page 23

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RV LEARNING CENTER BOARD OF DIRECTORS

Chairman Jeff Pastore Hartville RV Center Inc. Hartville, OH (330) 877-3500 jeff@hartvillerv.com

Director Eleonore Hamm RVDA of Canada Richmond, BC (604) 204-0559 eleonore_hamm@rvda.ca

Director Matthew Miller Newmar Corporation Nappanee, IN (574) 773-2381 mlmiller@newmarcorp.com

Vice Chairman Dan Pearson PleasureLand RV Center Inc. St. Cloud, MN (320) 251-7588 D.Pearson@pleasurelandrv.com

Director Andy Heck Alpin Haus Amsterdam, NY (518) 842-5900 aheck@alpinhaus.com

Secretary/Treasurer Bill Koster Protective St. Louis, MO (636) 536-5704 bill.koster@protective.com

Director Jeff Hirsch Campers Inn of Kingston Kingston, NH (603) 642-5555 jhirsch@campersinn.com

Director Randy Packard Natl Assn of RV Parks & Campgrounds/Pine Acres Family Camping Resort Oakham, MA (508) 882-9511 opa203@aol.com

President Phil Ingrassia, CAE RVDA Fairfax, VA (703) 591-7130 pingrassia@rvda.org

Director Rick Horsey Parkview RV Center Smyrna, DE (302) 653-6619 rhorsey@parkviewrv.com

Director Randy Biles Pikes Peak Traveland Inc. Colorado Springs, CO (719) 596-2716 rwbiles@pikespeakrv.com

Director Newt Kindlund Kindlund Investments Winter Park, FL (407) 628-4211 newt@kindlund.com

Director Mick Ferkey Greeneway Inc. (Route 66 Dealer) Wisconsin Rapids, WI (715) 325-5170 mickferkey@greenewayrv.com

Director John McCluskey Florida Outdoors RV Center Stuart, FL (772) 288-2221 john@floridaoutdoorsrv.com

Director Darrel Friesen All Seasons RV Center Yuba City, CA (530) 671-9070 Darrel@allseasonsrvcenter.com

Director Steve Plemmons Bill Plemmons RV World Rural Hall, NC (336) 377-2213 steve@billplemmonsrv.com Director Jim Sheldon Monaco RV, LLC Rancho Mirage, CA (760) 883-5556 jim.sheldo@monacorv.com Director Tom Stinnett Tom Stinnett RV Freedom Center Clarksville, IN (812) 282-7718 tstinnett@stinnettrv.com Director Brian Wilkins Wilkins R.V. Inc. Bath, NY (607) 776-3103 bwilkins@wilkinsrv.com

RV LEARNING CENTER STAFF

Phil Ingrassia, CAE RVDA Education Foundation President

Hank Fortune Director of Finance

Julianne Ryder Marketing Communications Specialist

Ronnie Hepp, CAE Vice President for Administration

Jeff Kurowski Director of Industry Relations

Liz Shoemaker Education Coordinator

Karin Van Duyse Chief, RV Learning Center

Isabel McGrath Technician Certification Registrar

Tony Yerman RV Service Consultant

Mary Anne Shreve Editor

Julie Anna Newhouse Marketing Manager

Trish Williams Accounting Clerk

Chuck Boyd Dealer Services Manager

Brett Richardson, Esq., CAE Director of Legal & Regulatory Affairs

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FROM THE EDITOR

January/February 2013

Get Your Training Game On! Welcome to RV Technician. The fact that you’re reading this means you’re someone who values learning and education. You’re probably always on the lookout for new information and techniques and better, more efficient ways to repair RVs. You may even already be certified or in the process of getting certification.

You can find out more about what the RV Learning Center offers starting on page 5.

If you’re not certified, consider making 2013 the year you decide to take your skills to a higher level. Certified technicians earn more, have a better record of doing the job right the first time, and generally make for happier customers. Certification gets you recognition and respect from others—and it does wonders for the self-esteem. You can read on page 7 about a service manager who believes so strongly in the power of professional education that she got her entire department certified.

And on page 10, you’ll get some helpful diagnostic charts for determining what repair is necessary when an RV’s macerator pump fails.

The RV Learning Center can help guide you through the process with study materials and test preparation for the actual certification test. It’s easier and more convenient to achieve this goal than in the past because so many of the resources are online and can be used at your own pace.

With slide outs a virtual necessity now, and the appearance every season, it seems, of ever larger, heavier ones, repairs are inevitable. On page 8, you’ll find an article on replacing slide out motors.

Should RV technicians get extra “combat pay” on some jobs? You might think so after reading this issue’s “Top This!” column, kindly provided by RVDA Service Consultant Tony Yerman.

Mary Anne Shreve Editor 3930 University Drive Fairfax, VA 22030 mashreve@rvda.org (703) 591-7130 x117

Randy Biles, Pikes Peak Traveland Inc. Tom Fribley, Fribley Technical Services Inc. Ellen Kietzmann, Blue Ox Gary Motley, Motley RV Repair Steve Savage, Mobility RV Service Tony Yerman, RV Service Consultant

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M Weeeekk nW on Ceerrttiiffiiccaattiio naall C on offeessssiio Prro VP RV h 1100--1166 iiss R Maarrcch Continuing education isn’t optional—in a fast-paced world, it’s required. Make this the year you take your skills and professionalism to the next level. The RV Learning Center has designated March 10-16 as RV Professional Certification Week. Find out how the center can provide you with training and certification materials. Individuals who take the certification test during certification week receive a free one-year subscription to RV Technician magazine. Visit www.rvlearningcenter.com for more information.

Put Training on Your 2013 Agenda By the RV Learning Center service writers—are what bring customers in and keep them coming back.

“If you want to separate yourself from the competition, then train, train, and train some more,” says RVDA Chairman of the Board Jeff Hirsch. “Let your people separate your company from the pack.”

In a super-competitive market filled with good products, it’s a dealership’s personnel that distinguishes it from the competition.

Trained, professional staff—from the salespeople to the Page 5

Training and certification have paid off bigtime in increased customer satisfaction and dealership revenue at Sierra RV Super Center in Reno, NV, says service manager Leanna Camargo. In the past three years, she’s gotten 8 of her 19 service and parts employees certified, and she’s aiming to get the rest certified eventually. The result: CSI satisfaction rates have risen from the mid70s to 96, and departmental revenue has increased 64 percent since 2009.

“Right now I’m scratching my head, wondering how I’m going to staff up to take

care of the growth we expect in 2013,” Camargo says.

certification test, compared to 61 percent of those who didn’t use the course.

Jeff Pastore, chairman of the RV Learning Center, says he once needed convincing about the benefits of training. Now he, too, is a believer. “I’ve heard all the excuses— ‘We don’t have the time,’ or ‘We don’t have the money,’” he says. But in his experience, training and certification make for happier employees who are more committed to the dealership. “They’re more productive, and you’ll see an increase in customer satisfaction.”

“This is a great resource for technicians who want to advance through the certification process,” says RV Learning Center Service Consultant Tony Yerman. “It’s extremely easy to use and easily accessible.”

A one-stop training shop The RV Learning Center, established in 2002, offers a variety of training resources, from convention workshops to online study programs for technician certification. The Learning Center also sponsors free webinars throughout the year. Other materials are available in print, CD, digital, and video formats. Always, the goal is to increase knowledge and professionalism.

And the tools are delivered in the most convenient and cost-effective manner possible.

One of the Learning Center’s major goals is to increase certification throughout the RV dealership. The service department has been called the backbone of the dealership, and nowhere is certification more important.

The Learning Center offers a special selfstudy prep course for technicians working toward certification from the RVDA-RVIA RV Service Technician Certification Program. This study course—available only through the Learning Center—was developed by RVIA to give techs a leg up in earning certification. A recent study showed that 79 percent of individuals who completed the course later passed the

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Chad Depoy of Bluestar Camper Rental, Pekin, IN, says the course is “a must have" for technicians preparing for certification.

The course content corresponds to all of the certification test sections, is interactive, and combines text, audio, video, and practice tests. It also includes a discussion forum led by technical experts.

Don Crawford of Full Service RV Inc. in San Antonio says the course is “excellent” and did a good job preparing him for the certification test. “It’s well-designed and well-thought out,” he says. “The written material was good, and the videos were outstanding.”

The Learning Center also partners with the Florida RV Trade Association's Distance Learning Network (DLN) to provide tech training and certification prep. Since the beginning of the partnership in 2005, hundreds of dealerships have found this web-based video format a convenient, costeffective way for techs to train, prepare for certification, and earn recertification continuing-education credits. DLN also offers training for service writers/advisors and customer-service training for dealership greeters and receptionists. For more information on all of the Learning Center’s resources, please visit www.rvlearningcenter.com.

Certification

Certification Pays!

By Mary Anne Shreve During the Great Recession, service revenue at Sierra RV Super Center in Reno actually increased 64 percent. In fact, revenue has been improving year after year since 2009. That was when service manager Leanna Camargo unveiled her goal of getting her entire staff certified.

Now, five of her eight technicians are certified, as are her service advisors. Three other techs are currently in the process of certifying, and her parts and warranty specialists are about to begin. The staff’s increased skill, professionalism, and sense of pride are a big part of what’s driving the revenue increase, she says.

“It helps morale,” says Camargo. Plus, a happy staff means happy customers; the dealership’s CSI ratings increased from the mid-70s to 96 percent.

Camargo saw the value of skilled technicians during her 17 years at a large established dealership in California. When she moved to Sierra RV Super Center, she wanted to duplicate the experience. “When I came here, I realized the local pool of

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qualified technicians was quite low,” she says. “So I went back to the philosophy of growing my own, because you really can’t find enough to hire.”

Camargo promotes her staff’s certification on the dealership website, in commercials, and on her “Wall of Fame” in the service department, where every certificate is proudly displayed. She’s convinced certification matters to customers. “In this market, there are a lot of little shops doing things incorrectly, and a lot of customers had bad experiences, so I do think they recognize the difference between us and our competitors.”

Her techs range in age from 23 to 60+.

Some of the older employees weren’t comfortable studying online, so she made paper printouts for them. But it was more of an attitude issue than an aptitude issue that held them back initially, she says.

“Eventually, everybody understood that, if they wanted to be part of a winning team, we needed everyone to be certified.”

“The industry constantly evolves, so the learning can never stop,” says Camargo.

“You have to keep up with it if you want to stay in business.”

Certification has become much more accessible, thanks to the Learning Center’s online program, she says. “Having it online has helped us keep costs down. There’s been a great improvement over 10 years.”

Slide Outs

How to Replace the Motor in a Schwintek Slide Out System (No motor notch)

Note: you must have access to both the interior and exterior of the coach to perform this procedure

6) Unplug the wiring harness from the motor.

7) Pull the motor up and out of the column. (see below)

1) Make sure that the slide out is in the “out� position.

2) Remove the motor retention screw.

3) Remove the screws out of the column from top to bottom. (see below)

8) Place new motor into the column, making sure that the wiring is facing back corner of the slide out. Apply pressure to the top of the motor to seat the motor into the coupler and torque shaft. (see below)

4) From the inside of the unit, push the slide out outwards until the top of the column is accessible. (see below)

9) Reattach the wiring harness to the motor.

5) Slide the bulb seal down to access the motor.

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10) Replace the motor mounting screw.

11) Slide the bulb seal back up into position.

12) Push the slide out back into place.

6) Slide the top of the new motor into the notch, push it up and tip the bottom into the notch. Seat the motor down into the coupler and torque shaft (it will snap into place).

13) Replace all screws into the column to reattach the slide out to the unit.

7) Reattach the wiring harness.

Note: This procedure is to be performed from the interior of the coach.

8). Push the flap seal back into position. (see below)

1) Remove the motor retention screw.

2) Remove the bulb seal.

3) Unplug the wiring harness from the motor.

4) Pull flap seal down to access motor notch. (see below) 9) Replace the bulb seal.

10) Replace the motor retention screw.

5. Pull motor up and tip the bottom out of the notch to remove it. (see below)

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Macerators

Troubleshooting Macerator Pumps

By Chris Beh

RV manufacturers and suppliers have come up with many innovative solutions to make even the most mundane tasks, like waste disposal, tolerable.

Many manufacturers and suppliers use macerator waste pumps and systems instead of the traditional gravity dump hoses. These systems are easier and much cleaner but require maintenance and repair.

The main parts of any macerator are the inlet (cutter) housing, cutter blades and plate, flexible impeller, impeller housing, and motor. There are seals between the housings and on the motor shaft.

The cutter blades chop the waste when it goes in the inlet housing and then, through a hose, the impeller pushes it out.

A variety of problems can arise such as leaks, jammed blades, or broken impellers. On the following pagers are a few service diagrams to follow, depending on what the customer tells you.

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Macerator Testing and Troubleshooting

Leak at pump

Yes

Leak at hose connections?

Tighten clamps

No No Test for leaks

Done

Yes Yes Tighten screws

No Done

Damage to housing.

Sanitize.

Replace housing or pump

Leak through pump housing mating surfaces?

Test for leaks No Yes

Damage to housings or seals Sanitize.

Replace housing or pump

Leak out of weep hole?

Yes

Shaft seal failure.

Sanitize.

Replace pump or pumphead.

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No

Sanitize.

Remove housing and check for other damage.

Pump Runs but does not pum p or prime

Macerator Testing and Troubleshooting

Line kinks or obstructions?

Yes

Repair as needed

No

Low Voltage at pump?

Yes

Find cause of low voltage and repair

No

Perform Amperage Tests

Run pump 10-15 seconds dry

Yes Less than 4 amps?

No

No More than 4, less than 7 amps?

Yes

Impeller loose from shaft.

Sanitize.

Replace impeller.

W arranty item.

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Impeller damage from excessive dry run.

Sanitize.

Replace impeller.

Non-warranty item

Sanitize.

Remove housing and check for internal damage.

Macerator Testing and Troubleshooting

Pump Motor Not Running

Fuse O.K.?

No

Replace Fuse

Yes No Voltage to switch?

Voltage at pump?

Yes

No

Turn blade manually?

No

Sanitize.

Replace pump

Find wire or connector issue

Yes

Replace switch

Let Pump Cool

Yes

Turn blade with screwdriver?

Yes Sanitize.

Replace pump

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Yes

Pump hot?

Thermal?

Yes Sanitize.

Remove blockage and check for internal damage

No

No

Sanitize.

Remove blockage and check for internal damage

Macerator Disinfection and Removal from System* *Macerator system service is a dangerous task and should be performed only by skilled professionals.

LYSOL is recommended here because of it's quick and thorough disinfection capabilities when utilized properly.

This procedure is based on best know n practices. Alw ays follow local health code procedures if available.

SHURflo accepts no claims for health issues associated w ith macerator service.

Custom er questions to help service procedure [It is always easier to replace the entire pum p] Is the pum p priming? Has the pump run dry?

Is the pum p clogged with debris and......not running? ...or laboring?

ALWAYS WEAR PROTECTIVE CLOTHING, GLOVES, EYEWEAR AND MASK

Turn Off Power to Pump. Close Gray and Black V alves

Turn Macerator Shaft Screw Clockwise From Rear Until All Liquids Are Removed From The System

Remove Twist-On Connection From Black Tank Access. KE EP HOSE VERTICAL.

Rinse and Spray LYSOL Into Hose. Turn Macerator S crew Clockwise Until Solution is Discharged

Rem ove Hose Connection From Pump

Rinse Cutter and Impeller Area with LYSOL and Flush

Inspect Cutter and Impeller

Remove Debris and Replace Impeller or Pumphead as Necessary

DISINFECT AND RINSE ALL TOOLS AND WORK SURFACES WITH LYSOL

Chris Beh is product manager, fluid motion technologies, Pentair. He can be reached at chris.beh.@pentair.com.

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Maintenance

RV Winter Maintenance

By Tony Yerman

Think it’s a bit late for a winterizing story?

Not if you have customers who take shorter trips south or west to get out of the winter cold. And what about the vehicles that just sit all winter long? So, let’s not call it a winterizing article but a winter article.

lenses that might allow moisture to get behind the fixtures.

* *

Check and fill the engine oil, if motorized.

Check and fill the automotive antifreeze, if motorized.

*

Re-winterizing an RV for restorage isn’t much different from the first winterizing, but it does require a game plan to ensure you don’t overlook any of the key aspects.

Having a checklist is one of the best ways to ensure thoroughness. Here’s a sample:

* * *

Flush and drain the sanitary system.

Drain and blow out all water lines.

Add antifreeze to sinks, showers, and toilets.

*

Vacuum all areas. Clean up food scraps and crumbs to prevent rodents.

* *

Wash the inside and outside of the RV.

Turn off all fuel supplies and circuit breakers.

*

Clean out the refrigerator and freezer.

Prop the door open to air it out.

*

Clean the oven, cook top, and microwave.

* *

Close all windows and vents.

Inspect the tires for wear and replace as needed; at the least, make sure they’re aired up for storage.

*

Check external lights and turn signals, replacing bulbs and wire harnesses as necessary; make sure there are no broken Page 15

Put a fitted cover over the entire vehicle, or at least cover vent openings.

Some of the items deserving special attention are the drive train, appliances, generator and battery. If neglected, they are prone to cause nightmares when it’s time to take the RV out of hibernation. We all exercise, or at least we should, and we know what happens when we don’t. Things just don’t want to work right. It’s also important to exercise our RV and its equipment.

Appliances should be operated every so often, even during idle times. So should the engine, if motorized. It doesn’t hurt to go out to the unit every once in a while, maybe monthly, open the appliance vents and uncover the unit enough to operate things.

Spend a little time and let the appliances cycle a few times, and let the engine run up to at least operating temperature. When you’re done, let everything cool off so it can be recovered.

Every manufacturer has recommended procedures for extended storage that are consistent from one brand to another.

However, it’s wise to consult the service

guide to ensure that you handle everything properly.

As an example of prepping the unit for an extended storage period, here are some generator tips:

*

For diesel or gasoline generators, add a fuel stabilizer to the tank for off-season preservation of the fuel.

*

Inspect the exhaust system and the spark arrestor. Clean, tighten, repair, or replace any part that is worn or damaged.

*

Start the generator and run it long enough (15 minutes) to cycle the fuel stabilizer through the system.

*

Close the shutoff valve in the fuel supply line and allow the unit to run out of fuel. LP units should use this process as well.

*

While the engine is still warm, drain the oil and replace the oil filter, if so equipped.

Refer to the manufacturer’s guide for the proper oil classification when refilling. Use a permanent marker and write the date of the oil change in plain view for future reference.

* *

Replace the air filter and fuel filter.

Remove the spark plug or plugs and pour two to three tablespoons of fresh oil into the plug openings or use a high quality fogging spray and follow the directions on the can.

Reinstall and tighten the plugs.

*

Remove the battery or batteries and store them in a cool, dry room on a piece of wood. (Never store the battery directly on a concrete or earthen floor). Fill all cells of unsealed batteries to the proper level with distilled water. Do not use tap water!

*

Recharge the battery to full charge.

Maintain it during the storage period by using a trickle charger every 4 to 6 weeks to keep it charged. Follow the manufacturer’s battery charger instructions.

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*

Wipe off and clean the entire generator and the generator compartment.

*

Inspect the shore line power cord for any indication of nicks or damage. If there is damage, replace it with the proper specified cord from the manufacturer.

It’s impossible to cover every item that could or should be checked, adjusted, or replaced due to different applications and configurations. If you start a checklist program of the items you can provide the customer, you will offer a preventive maintenance program that has value and provides good profit margins. This will also reduce, and maybe eliminate, potential nightmares for you and the customer when his RV comes out of hibernation.

RVDA Service Consultant Tony Yerman is a Master Certified Technician, an Ohio repair specialist, an RV Technician advisory group member, and author of The RV Damage Repair Estimator. If you have questions or comments, contact him at tyerman@rvda.org.

Top This!

In the Dog House

By Tony Yerman

Nothing can strike fear and terror into a technician’s heart quicker than the sight of a vicious, snarling…wiener dog.

I read a comment once from a comedian who said, “You never want to follow an animal act.” But I have to say that some of my best memories of RV repair situations seem to involve animals.

Once, a customer drove into our dealership in the RV that he lived in full time, accompanied by his two canine companions. One was a large mixed breed and the other a Dachshund or, as we affectionately call them, a wiener dog.

Wiener dogs don’t always have the best disposition in the world, and this one really had an attitude. He had an excuse, though-he had been attacked by a large dog when he was very young. The resulting injuries to his head left him sensitive to just about everything. It also made him an angry little guy. Even the owner could barely touch him without getting nipped at.

We needed to perform a simple repair on the inside of the owner’s vehicle. The problem was, he didn’t have a box or cage for the dog, so we were going to have to work around him. But a couple of my techs wouldn’t go near the vehicle. I felt kind of bad about that, because the man obviously Page 17

loved the dog, having cared for him and kept him alive.

Luckily, one of my techs was an avid dog lover, and he and I devised a plan. Because of the dog’s condition, he was on a strict diet, so using treats to butter him up were not an option. Fresh meat, however, was ok. It was around lunch time, so we sent out for burgers, including a plain burger for the dog.

After lunch, we determined what tools and parts we might need for the repair, and the tech assembled a box for it. I went in first.

For a little guy, that wiener dog was tough looking. I held out a small piece of burger meat. He growled and showed his teeth but, surprisingly, took it rather gently.

The tech carefully passed by the dog with his box of tools and parts. But within minutes he was ready to come back out-every movement he made would set the dog off. It was actually a little humorous to see how vicious this tiny dog could look. But the little guy apparently knew that you never bite the hand that feeds you, because he would always stop just short.

I approached the dog with some more burger meat, and again he took it in his angry but gentle way. And that’s how we got the repair done—with the help of two Mickey D burgers.

The owner couldn’t have been happier. He told me that most places just refused to work on his rig. No one had ever bothered to find a way to deal with the animal that

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didn’t include some sort of restraint. I told him we were happy to oblige and help the little guy out. After all, it was his dog house.

RVDA Service Consultant Tony Yerman is a Master Certified Technician, an Ohio repair specialist, an RV Technician advisory group member, and author of The RV Damage Repair Estimator. If you have questions or comments, contact him at tyerman@rvda.org.

New Products

Powerhouse Products Intros New Generator with 6.5 HP Engine

Ultra-Fab Fifth Wheel Pins Make Adjusting Landing Gear Legs Easier

Powerhouse Products’ new PH3100Ri inverter generator has a 6.8 hp engine that provides the extra power needed to start a 13.5K RV air conditioner, while inverter technology makes it safe enough to power delicate electronic equipment. The engine can be set to run at variable speed for fuel economy as power demands or at constant speed for 100 percent power.

Ultra-Fab's Ultra 5th Wheel Quick Pin spring-loaded quick pins make adjusting the drop legs on landing gear a snap.

Owners never have to worry about lost pins because they bolt on permanently.

Standard features include: remote start that operates up to 75 feet; built-in hour meter to track the total run time; swivel wheels and pull handle for maximum maneuverability; an engine-reset button that will automatically restart the engine if the unit shuts down due to engine overload; one 5-20R 20 amp duplex receptacle; one L5-30R 30 amp twist lock receptacle; internal circuit breaker; fuel gauge; and emergency stop control. The PH3100Ri is EPA, CARB, and CSA compliant and includes a 2-year consumer warranty and a 1-year commercial warranty. For information, visit www.powerhouse-products.com.

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Installation is quick and easy—just clamp the spring-loaded pins around the landing gear so that the drop legs can quickly and easily be adjusted. Once installed, the operation is easy-- pull the pin to release, and let go to engage. They work with square jacks up to 2-1/4" wide and are available in 3/8” and 7/16” pin sizes.

Ultra 5th Wheel Quick Pins are constructed of sturdy steel that’s zinc-plated for durability and corrosion resistance, come with a lifetime limited warranty, and are packaged two per box. They are available at Camping World, RV dealerships, and RV parts and accessories stores.

Recalls

Thor Recalls Four Winds Brands

Jayco: Inaccurate Tire Labels

Thor Motor Coach is recalling certain model year 2008-2010 motorhomes, manufactured June 1, 2007, through May 1, 2009 and equipped with an Iota ITS-50R transfer switch. The models affected are Four Winds’ Chateau, Dutchmen, Hurricane, Windsport, Magellan, Fun Mover, Presidio, and Mandalay brands. Wiring connections inside the transfer switch are inadequate and the switch may overheat. Thor will notify owners and replace the transfer switch free of charge. Owners may contact Thor at 1-877-500-1020.

Jayco Inc. is recalling certain model year 2013 Eagle Premier fifth wheel trailers, manufactured from June 14, 2012, through August 10, 2012. These vehicles were manufactured with incorrect information on the Recreational Vehicle Cargo Carrying Capacity Label. An inaccurate label could lead to owners to overload their vehicles and tires. Jayco will notify owners and provide corrected labels free of charge.

Owners may contact Jayco at 1-574-8250608.

Tiffin Heat Shield Recall

Forest River Recalls Trailer Wheels

Tiffin Motorhomes Inc. is recalling certain model year 2010-2013 Allegro Bus motorcoachs, manufactured from March, 2010, through September 2012 and equipped with a Cummins EPA 2010 ISL engine. Insufficient shielding between the exhaust pipe and floor may cause the floor above the engine compartment to overheat.

Tiffin will notify owners, and dealers will install a heat shield free of charge. Owners may contact Tiffin at 1-256-356-8661.

Dutchmen Exterior Vent Recall Dutchmen Manufacturing Inc. is recalling certain model year 2012-2013 Aspen Trail, Coleman, and Dutchmen recreational vehicles manufactured from October 4, 2011, through Oct. 1, 2012. These vehicles may have been manufactured without an exterior vent for the furnace. Dutchmen will notify owners, and dealers will inspect and, as necessary, install an exterior vent free of charge. Owners may contact Dutchmen at 1-574-537-0700.

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Forest River is recalling certain model 2011 and 2012 trailers manufactured from August 11, 2011, through April 11, 2012, equipped with Carlisle Toy Hauler series trailer wheels. These wheels were manufactured with machine dimensions for the application of a center cap and the application of steel lug inserts that were not controlled to the required specifications. As a result, the wheel may not be tightened to the proper torque during the mounting process.

If the wheels aren’t tightened to the proper torque, the wheels could loosen, leading to wheel separation and possibly resulting in a vehicle crash. Forest River will notify owners, and dealers will replace the wheels free of charge. Owners may contact Forest River at 1-574-389-4600.

Forest River Recalls Diesel Motorhomes Forest River is recalling certain model year 2010-2012 Berkshire and Charleston diesel

motorhomes. The chassis are equipped with connectors for diode jumpers that may come loose, resulting in an open circuit.

Two circuits are affected--the one that disengages the cruise control with brake pedal use, and the one that illuminates the brake lights with brake pedal use.

Failure of the cruise control to disengage when the brakes are applied may increase the risk of a crash. Without the brake lights illuminating when the brakes are applied, the driver's intent is not communicated, increasing the risk of a crash.

Daimler Truck North America (DTNA) is performing this recall on behalf of Forest River. DTNA will notify owners, and dealers will inspect the diode jumpers to make sure they are fully locked in place and will correct the vehicles as needed.

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Norcold Recall Norcold has issued the following notice regarding its October 2010 recall of models 1200, 1201, 1210 and 1211 fourdoor, gas/electric refrigerators, typically found in RV model years 1997 to 2011.

Even if the refrigerator was retrofitted as part of a previous recall, it must be retrofitted with the new High Temperature Sensor (HTS) safety device to minimize the risk of injury or death due to fire.

Owners of the recalled refrigerators should immediately set the refrigerator controls to “OFF,� unplug the refrigerator through the service vent on the outside of the vehicle, and disconnect it from shore power. Failure to follow these instructions could result in a fire causing property damage, injury or death. Owners should contact their dealer, a Norcold authorized service center, or Norcold’s Recall Center at 800/767-9101 as soon as possible to get assistance.

The RV Learning Center proudly recognizes these

CONTRIBUTORS *Active donors are those who have contributed to the RV Learning Center since 07/01/11.

Received From

Contributed 07/01/11 01/17/13*

Total Lifetime Pledge

Last Contribution

Received From

Contributed 07/01/11 01/17/13*

Total Lifetime Pledge

Last Contribution

MAJOR GIFTS active donors* with cumulative donation or pledge of $25,000 or more Newmar Corporation Protective Tom Stinnett Derby City RV PleasureLand RV Center, Inc. Horsey Family Memorial Fund

$20,000 $23,118 $1,000 $3,000 $1,000

$260,000 $110,963 $101,500 $86,350 $68,000

Bill & Kristen Fenech Campers Inn of Kingston

$2,500 $17,578

$52,500 $50,000

10/28/11 12/02/11 12/28/12 10/22/12 06/28/12

Byerly RV Center Ace Fogdall, Inc. McClain's RV Superstore Winnebago Industries RV Assistance Corp. (a subsidiary of RVDA) 07/25/12 Tiffin Motor Homes, Inc. 08/20/12 Bill Plemmons RV World

$10,000 $500 $1,000 $6,000 $3,000

$46,000 $38,600 $36,000 $34,000 $26,000

11/30/12 12/27/11 08/14/12 09/30/11 11/23/11

$2,500 $2,500

$26,000 $25,000

04/18/12 09/21/12

CHAMPIONS active donors* with a cumulative donation or pledge between $2,500 and $24,999 Reines RV Center, Inc. Diversified Insurance Mgmt. Inc. Wilkins R.V., Inc.

$4,500 $2,200 $1,500

$24,525 $21,000 $19,600

12/19/12 Hemlock Hill RV Sales, Inc. 11/05/12 Rich & Sons Camper Sales 06/28/12 Motley RV Repair

$639 $4,000 $135

$10,000 $10,000 $8,075

09/14/12 11/21/12 11/04/11

Jayco, Inc. Greeneway, Inc. (Route 66 Dealer) Rivers RV Alpin Haus Butch Thomas Hartville RV Center, Inc. MBA Insurance, Inc. Mike Molino Affinity RV Service Sales & Rentals AIRXCEL - RV Group United States Warranty Corp.

$1,000 $5,000

$18,500 $18,300

12/27/11 American RV 10/10/12 Circle K RV's, Inc.

$1,000 $250

$6,925 $6,000

10/04/12 06/08/12

$500 $1,500 $1,000 $1,250 $1,000 $550 $1,000

$17,350 $17,000 $16,000 $15,500 $15,100 $11,311 $11,000

06/15/12 06/29/12 11/30/12 12/11/12 05/14/12 07/03/12 11/21/12

$1,000 $5,000 $1,000 $1,000 $2,000 $500 $500

$5,100 $5,000 $5,000 $4,350 $3,000 $3,000 $2,750

11/30/12 01/11/13 08/21/12 06/25/12 09/20/12 06/18/12 08/07/12

$500 $1,000

$10,500 $10,250

06/14/12 Alliance Coach, Inc. 04/13/12

$500

$2,500

10/26/12

$1,000 $1,000 $1,000 $1,000

$1,000 $1,000 $1,000 $1,000

09/05/12 09/01/11 05/07/12 12/02/11

Webster City RV, Inc. Minnesota RVDA Madison RV Supercenter Camperland of Oklahoma, LLC United RV Center Topper's Camping Center J. D. Sanders, Inc.

LEADERS active donors* with a cumulative donation or pledge between $1,000 and $2,499 RV Outlet Mall RCD Sales Company, Ltd. Hilltop Trailer Sales, Inc. Tacoma RV Center Skyline RV & Home Sales, Inc.

$750 $500 $41 $1,000 $1,250

$2,300 $2,250 $1,622 $1,500 $1,250

10/22/12 07/20/12 07/20/12 06/15/12 07/03/12

Phil Ingrassia Newell Coach Pete's RV Center Spader Business Management

BENEFACTORS active donors* with a cumulative donation or pledge between $500 and $999 Noble RV, Inc. Fretz Enterprises, Inc. Dinosaur Electronics

$500 $750 $500

$900 $750 $750

02/21/12 Ronnie Hepp 06/18/12 All Valley RV Center 06/13/12 Lindsey Reines

$300 $500 $500

$625 $500 $500

08/24/12 06/26/12 12/19/12

Steinbring Motorcoach

$500

$750

11/21/12 Holiday Hour, Inc.

$100

$500

04/13/12

$250 $250 $250 $100 $100

$250 $250 $250 $100 $100

07/27/12 06/05/12 10/25/12 11/30/12 10/19/12

SUPPORTERS active donors* with a cumulative donation or pledge between $100 and $499 Bowling Motors & RV Sales Beckley's Camping Center Camp-Site RV Foley RV Center Kroubetz Lakeside Campers

$300 $250 $250 $250 $250

$300 $250 $250 $250 $250

ENDOWMENTS Kindlund Family Scholarship

Page 22

$270,000

12/16/11 06/05/12 02/01/12 09/01/12 12/02/11

Mayflower RV, Inc. Quality Drive-Away, Inc. Karin Van Duyse Amy Pennington Happy Camping RV

RV Technician Certification Preparation Course Every RV Technician Can Have Access to Individual Self‐Study Training and Certification Preparation Interactive-Multimedia, Online Format • Combines text, audio, graphics, and video, with mentor-led technician community forum – all content is online (no extra books or handouts needed)

Developed by RVIA Available through the RV Learning Center

Corresponds to RV Certification Test Sections • Propane; Electrical; Plumbing; Brakes, Suspension & Towing; Appliances; Generators; Hydraulics; Exterior; Interior; Expandable Rooms; Miscellaneous (Welding Safety, Customer Care) • Fulfills 40-hour RVDA-RVIA Service Technician recertification requirement • RVIA RV Service Technician recertification requirement

Personal Progress Tracking

• Automatically tracks individual’s progress • Quizzes after each chapter and section with immediate feedback • 205 question assessment that’s similar to the RV technician certification test

Registration information

$249 per technician*

Company: Address: City/State/Zip: Phone:

Fax:

In order for the program to function properly, each technician MUST have his own personal e-mail address that only he has access to.

*Quantity discounts available when registering four or more technicians at one time. E-mail info@rvda.org or call 703-591-7130 for details. Note: Registration fee subject to change without notice.

Sign up the following RV technicians from our dealership: Name: E-mail: Name: E-mail: Name: E-mail: Send progress reports to the following supervisor: Name:

Title:

E-mail:

Method of payment

Important: • The RV Technician Certification Preparation course offers RV service technicians the means to prepare for certification through an online, self-study format. A computer with high-speed Internet is needed to access the course.

• Visit www.rvtechnician.com for information about the RVDA-RVIA RV Service Technician certification program. The certification testing fee is not included in the course registration fee.

• Registration gives the technician 365 days to complete the course by achieving 80% or higher on the final practice test. The technician should plan for certification testing within the enrollment period since course extensions are not available.

All registrations must be pre-paid in U.S. funds.

□ Check enclosed (make check payable to The RV Learning Center) □ Send invoice (RVDA members only) □ VISA □ MC □ AMEX □ DISCOVER C Cardholder’sName:_____ Acct. number: Cardholder’s signature: Billing address:

Exp._______ Security code: _ Return completed form to: RVDA I 3930 University Drive I Fairfax, VA 22030 I Ph. (703) 591-7130 I Fax (703) 359-0152 www.rvlearningcenter.com I info@rvda.org

Page 23

10th Edition Service Management Guide (Flat Rate Manual) The expanded Service Management Guide offers over 100 pages of average work unit times for the most basic service functions performed by competent RV technicians. th



The 10 Edition of the Service Management Guide offers extensive updates and additions provided by dealers, service managers, and technicians.



It also offers all new Service Check Sheets that provide a valuable reference for service managers and technicians.



It is a great tool for the service department when working with extended service contracts.



The Service Management Guide is also available in CD-ROM.

The Service Management Guide is designed to provide reasonable guidance relative to the time required for competent technicians to complete assigned tasks. It is an important part of the service management system, but it is not intended to be the sole determinant of prices or rates charged in that sale of service.

Manual or CD-ROM: RVDA Members $164.95

Non-Members: $330.00

Manual and CD-ROM: RVDA Members $275.00

Non-Members: $550.00

Order Online at http://www.rvlearningcenter.com - prices are subject to change without notice

Order Form – 10th Edition Service Management Guide (Flat Rate Manual) Name:____________________________________________________________________________________________ Company Name:___________________________________________________________________________________ Address:_________________________________________________________________________________________ City:__________________________________________State:________Zip Code:______________________________ Phone:___________________________________Fax:______________________E-mail:________________________ ___RVDA Member

___Non-RVDA Member Manual - # of Copies:___ CD-ROM - # of Copies:____

Method of payment (Please check one) ___Check enclosed (Made Payable to The RVDA Education Foundation) ___Send an invoice (members only) Credit Card: __Visa __Master Card __American Express Card Number:____________________________________________Expiration Date:___________________________ Name on Card:_____________________________________Signature:______________________________________ Billing Address:_________________________________________________________Billing Zip:_________________

Page 24

RVDA, 3930 University Dr, Fairfax, VA 22030 (703) 591-7130, Fax (703) 359-0152, Email: info@rvda.org

Online Training with FRVTA’s

DISTANCE LEARNING NETWORK supplier-specific advanced repair and troubleshooting classes designed to upgrade technicians’ skills.

Completion of these classes qualifies for recertification hours. Classes are available 24/7 throughout the program year, providing maximum flexibility.

FRVTA–RV Learning Center Partnership $995 per year for each dealership location.

Over 50 sessions available, 24 hours a day, seven days a week, with full access to training through July 31, 2013.

The DLN offers your dealership: • • • • •

Onsite training Group training No travel time or expenses Self-determined pace One fixed price of $995 for the subscription term

• Service Writers/Advisors – This three-hour program is valuable for both new staff and experienced personnel preparing for the RV Learning Center’s Service Writer/Advisor certification.

• Greeters/Receptionists – This 50-minute session is suitable for all employees who need customer service skills. It includes a final exam and certificate of completion.

The DLN offers online training for:

• RV Technicians – The certification prep course helps technicians get ready for the certification exam.

Your subscription includes unlimited access to more • Dealers/GMs – This program features important topics for management, including lemon laws, LP gas than 50 training sessions, reviews, and test preparalicensing issues, and the federal Red Flags Rule. tion sections. Also included are manufacturer- and

DEALERSHIP REGISTRATION Company

Name:

Address:

City:

State:

Zip:

Phone:

Fax:

Mentor Name:

Phone:

E-mail (at dealership) :

Fax:

**High speed Internet access required. RVIA service textbooks not included** location(s) at $995 each = payment due: $

PAYMENT METHOD

❑

(select payment method below)

Complete lower section and mail or fax to:

PAY BY CHECK OR MONEY ORDER

❑

PAY BY VISA OR MASTERCARD

Florida RV Trade Association, 10510 Gibsonton Drive, River view, FL 33578, (813) 741-0488, Fax: (813) 741-0688 Name

on

Credit

Card Number: Card Billing Address:

Card:

Security Code: City:

Expires: State:

Card Holder Signature:

For more information, call (386) 754-4285 or go to www.fgc.edu/rv-institute.aspx Page 25

Zip:

Trouble Shooting

Sign up Now for the 2013 Trouble Shooter Clinics From RVIA

The popular Trouble Shooter Clinics have been redesigned to include MORE HANDS-ON training, smaller class sizes and increased class times. The clinic is NOT a certification preparation course.

The skills you learn at the clinic will most certainly help you prepare to take the test or gain your continuing education credits needed for re-certification, but our instructors DO NOT teach to the test(s).

Choose the track that best meets your training needs: Foundation/Plumbing Track $480/person 3 days (24 hours of continuing education) Open to all technicians.

Classes include: Propane, Pre-Delivery Inspection & Preventive Maintenance, Customer Care, Fire & Life Safety, Basic Electricity, Water Distribution & Drainage, Water Pumps, and Sanitation.

Appliance Track $640/person 4 days (32 hours of continuing education)

Page 26

Technicians must have previously attended the Foundation track (began in November 2011), hold a current or expired RVDA/RVIA Certification, or attended a TSC between the dates of November 2008-March 2011.

Classes include: Water Heaters, OnDemand Water Heaters, Air Conditioning & Heating, Refrigerators and Furnaces.

Power Sources Track $480/person 3 days (24 hours of continuing education) Technicians must have previously attended the Foundation track (began in November 2011), hold a current or expired RVDA/RVIA Certification, or attended a TSC between the dates of November 2008-March 2011.

Classes include: Generators, Converters, Power Systems, Batteries, Inverters & Transfer Switches, Energy Management Systems, and RV-C. Running Gear, Hydraulics, Slide Outs & Towing Track $320/person 2 days (16 hours of continuing education)

Technicians must have previously attended the Foundation track (began in November 2011), hold a current or expired RVDA/RVIA Certification, or attended a TSC between the dates of November 2008-March 2011.

Classes include: Running Gear & Axles, Hydraulics & Slide-outs, and Towing & Hitches.

March 25-28, 2013 Century Center 120 S. St. Joseph St. South Bend, IN 46601

Training is provided by renowned industry suppliers. These clinics are a must-attend for all professional RV service technicians.

November 4-7, 2013 SAIT 1940 Centre Avenue NE Calgary, AB T2E 0A7 (Power Sources Track)

Each attendee receives a detailed manual customized to his or her individual track.

Coffee breaks and daily lunch are included. Technicians who complete the clinic and attend all of the assigned courses receive a certificate and Trouble Shooter cap

July/August 2013 Tampa, Florida (Location and exact dates are still under development.)

Radisson Hotel Calgary Airport 2120 16th Avenue NE Calgary, AB T2E 1L4 (Appliance & Running Gear Tracks)

Here are the dates and places: February 18-21, 2013 Radisson Hotel Ontario Airport 2200 East Holt Blvd.

Ontario, CA 91761 (Foundation/Plumbing & Appliance Tracks only)

For more information, visit http://www.rvia.org/?ESID=tsclinics

Page 27

RV Service Textbooks

SUMMARIES & ORDER FORM

Published by RVIA and available through the RV Learning Center These texts help technicians increase their knowledge and understanding of the components and operating systems found in today’s RVs and prepare them for the new testing requirements of the RV Service Technician Career Ladder. The complete set consists of 14 volumes--written by RV service experts--and the “Electricity Demystified” text.

Save 3 0 % when you order a complete hard copy or CD-ROM set!

See next page for details.

Textbook Title

Price

Introduction to RV Service – Provides an introduction to the RV industry, the various types of RVs and their

structural characteristics and systems, the basic tools utilized by RV technicians, and safety in the RV workplace.

Summaries of industry codes and standards and RV technician job classifications are also included as well as basic $19.95 information on using RV service manuals. Developing and demonstrating solid customer relations and record keeping skills are also addressed.

# books Total $

RV Electrical Systems – Provides instruction on performing AC and DC voltage systems inspections and tests;

servicing AC and DC power sources; servicing wiring/distribution systems; and maintaining, repairing and inspect- $49.95 ing AC and DC devices.

Electricity Demystified – Written in a step-by-step format, this practical guide begins by covering direct current (DC), voltage, resistance, circuits, cells, and batteries. The book goes on to discuss alternating current (AC), power supplies, wire, and cable. Magnetism and electromagnetic effects are also addressed. Detailed examples and concise explanations make it easy to understand the material.

$14.95

RV Ranges & Cooktops – Provides instruction on the installation, repair and replacement of ranges and ovens.

This includes verifying gas pressure; verifying grate clips installation; checking lines and fittings; repairing and $39.95 replacing components; verifying range burners are not affected by operation of force air furnace or other appliances; and performing function test.

RV Propane Systems – Provides instruction on inspecting and maintaining propane containers and fittings; inspecting and maintaining the piping system; performing propane system tests; purging and filling containers; transferring propane from container to container; and burning off propane in a container.

RV Generators – Covers the installation, maintenance and repair of RV generators, the generator section and control system. This includes inspecting, maintaining and repairing generator components and verifying battery voltage, fuel source and pressures, engine operation, output voltage and frequency, and governor operation.

RV Water Heaters – Covers the installation, repair and replacement of RV water heaters — Pilot, DSI (direct spark ignition) and Electric. Topics addressed include inspecting ignition systems, verifying gas pressure; troubleshooting the sequence of operation, repair and replacement of various components; draining and flushing the water heater and inspecting fittings for calcium deposits; checking fittings on the tank; inspecting and replacing the water tank; and checking lines and valves for motor aide.

$49.95

$39.95

$39.95

RV Plumbing Systems – Provides instruction on performing fresh water systems tests; inspecting and repairing

fresh water storage tanks, distribution systems, and fixtures and devices; performing waste water systems tests; and $39.95 inspecting, repairing and replacing waste holding tanks and drainage piping systems.

RV Heating Appliances – Covers installation, repair and replacement of RV heating systems, including gravity, pilot and DSI (direct spark ignition furnaces). Topics examined include verifying pressure and electrical voltage; inspecting and cleaning burner, pilot, exhaust tube and air intake; troubleshooting the sequence of operation; repairing and replacing various furnace components; inspecting and correcting ducting and return air.

Page 28

$39.95

RV Service Textbooks

RV Pre-Delivery Inspection – Introduces and explains the many important steps in inspecting the RV before deliver- ing to the customer, including checking propane systems, pre-testing all appliances and accessories, testing and in specting the AC and DC electrical system; checking safety items, lighting, window roof molding seals, and wiper $39.95 blades; checking and lubing doors; visually inspecting chassis; checking lug nuts and tire pressure; testing water supply and drainage systems; and conducting a test drive.

Save almost $200 on a complete book set

$382.00

TOTAL COST OF TEXTBOOKS IF PURCHASED INDIVIDUALLY

$574.25

RV Refrigerators – Provides instruction on the installation, repair and replacement of absorption refrigerators (manual and automatic selection). This includes verifying proper venting, AC and DC power sources, propane gas pressure, and leveling; diagnosing and replacing electric and gas components; diagnosing and replacing the cooling unit; diagnosing, repairing and replacing the internal ice maker components; and performing function tests.

RV Air Conditioning – Covers the installation, repair and replacement of air conditioning and heat pump units, including verifying air flow, assessing the integrity of the electrical system, and evaluating the integrity of refrigerant systems.

$39.95

$39.95

RV Preventive Maintenance – Examines what services to perform for preventative maintenance, including check- ing propane systems; servicing and adjusting appliances; testing G.F.C.Is; winterizing and de-winterizing coach;

checking safety items; checking and lubricating doors; checking exterior lights; checking window roof molding seals; changing oil and filter on power plants; checking wiper blades; visually inspecting fluid levels; servicing batter- $39.95 ies; inspecting belts and hoses; changing chassis oil and filter and lubricating chassis; changing transmission oil, filter and gasket; visually inspecting chassis; checking lug nuts and tire pressure; flushing and refilling cooling system; and performing a test drive.

RV Brakes, Suspension & Towing – Covers the basics of brakes and brake controllers used in RV towable sys tems. References RV suspension systems as well as wheels and tires. Fully describes types of RV towing systems, hitches, wiring, and accessories. Includes information on troubleshooting, repair and replacement of stabilizer jacks $39.95 and mechanical landing gear jacks. Textbook also covers vehicle weights, weight safety, weight labels, legal regulations, codes and standards.

RV Hydraulics – Covers the basic principles and laws of hydraulics, hydraulic terminology, special tools and equipment and basic hydraulic circuits. The book introduces the technician to hydraulic system components and their functions. Includes information on performing hydraulic system maintenance, safety, and troubleshooting procedures.

ALSO AVAILABLE ON CD-ROM (NOTE: “Electricity Demystified” is NOT on the CD-ROM but will be included in hard copy format with your order.)

Price includes shipping and handling. Bulk rate available upon request for six or more individual text books and sets.

$39.95

$382.00

Total amount enclosed: $

Name: Shipping address:

Company:

City: Phone:

Method of payment (check one): ❏ Check (made payable to the RV Learning Center) ❏ Send an invoice (RVDA members only) ❏ Credit card: ❏ Visa ❏ MasterCard ❏ Amex ❏ Discover

Card number Name on card Signature Billing address (if different from above):

State: Fax:

Zip:

Mail this form to the RV Learning Center or fax to (703) 359-0152.

For more information, call (703) 591-7130 or visit our website at www.rvlearningcenter.com

Expiration date

Page 29

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The XtraRideService Apeement Programbacked by Lyn-don Property ln:svrance Company, a Protcompany.in all statt>s except New York In New Yothi5 product ls !)a(.by Old R >pubbc Insurance Companv.·An RVOA endorsed procft•« 01 !ot!r'VIte rs (J(Uth! .Jt h.l!. bct!n 1:!1.lei1Stvcly C\•i.111JJlt:d by Ihe kVDA 10 J UfqUJi rlj', <.kopt.mdJbiJI!y ,ltld twetJII Viifuc RVDA tmd tlufNDA Wucat.Jotl f ow1dJ-llon 11;:( 1\lt' cOtnpcnsatlotl hom 4 PIOf<Xl!'ro (OOll)c}ny fur busu1<3.!. geueroJit.1f by HV di!Jit>r!.