RQ Summer 21

SU M M ER 2 1 | I S SU E 1 6 Ryman’s 2021 year in review Reflecting on a year that united us all Meet our new Group Chief Executive A word from Richard What’s in a name?

Honouring our local heroes

RYMAN QUARTE RLY

Christmas crafts Handmade gift inspiration

FOR RYMAN PEO PLE

Kevin Hickman award winner Pam Harliwich celebrating with her team

A word from Richard Kia ora, and thanks to everyone for such a warm welcome to the world of Ryman.

It is great to be on board, so much to take in, so many people to meet and so much to learn.

I was lucky to arrive just in time to spend the biggest night of the year with you – at the Ryman Awards.

I feel like I’m off to a flying start. Being able to celebrate the successes and highlights of the year couldn’t have been a better introduction to the extraordinary culture at Ryman.

Getting to New Zealand during the COVID-19 pandemic was no mean feat. Being stuck in a quarantine hotel room gave me a lot of time to make early connections – and I had a good introduction with Gordy over Zoom.

I was impressed to learn about our COVID-19 response and the precautions we have taken to keep everyone safe.

Those precautions applied to me as well – I was advised that I was not welcome on site or in a village until I had returned negative tests – well after my official quarantine ended. There are absolutely no exceptions!

It is a big task to reach 6,300 team members across 61 locations in two countries, so I thought I’d make a start in the 12 facts feature on page 10.

It is a joy for me to work at an organisation with a clear purpose and with so many dedicated people working towards one common goal.

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Ryman’s purpose – to provide care that’s good enough for mum or dad – could not be clearer.

My purpose is to give you everything you need to achieve this goal, even during the extraordinary circumstances we find ourselves in, but also to improve, innovate and adapt to the challenges that are undoubtedly ahead, building on our famous and fantastic culture.

See you soon!

Richard Umbers Group Chief Executive

IN THIS ISSUE

Features

What’s happening

A year in review........................................................................................................................... 4

A day in the life of a Ryman Receptionist.............................................. 16

Ryman Awards 2021............................................................................................................ 6

Fun summer activities for families................................................................ 24

Rymanians in action........................................................................................................... 12

Anniversaries............................................................................................................................. 34

For you

Ryman updates

12 facts you didn’t know about Richard Umbers..........................10

Ryman Academy.................................................................................................................... 17

What’s in a name: Jane Winstone....................................................................... 11

Health Safety and Wellbeing ............................................................................... 26

Team vox pop.............................................................................................................................. 14

Ryman Team Benefits................................................................................................... 32

Team profile: Development team..................................................................... 18

Employer Brand..................................................................................................................... 33

Summer recipes.................................................................................................................... 20

chattR features and tips.............................................................................................40

Last minute Christmas gift ideas.................................................................... 22 Christmas crafts.................................................................................................................... 28

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RQ is printed on an environmentally responsible paper, FSC® certified, Mixed Source pulp from Responsible Sources.

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@RymanCareers

Produced using Elemental Chlorine Free (ECF) Manufactured under the strict ISO14001 Environmental Management System.

@RymanHealthcare 3 | RQ

@RymanHealthcare

A year in review Oh – what a year! We worked hard to keep people safe from COVID-19 which is a remarkable achievement.

Over the course of the year, we achieved a lot - not least our efforts to maintain our safe havens. We delivered our COVID-19 vaccine programme to our residents and team members. We trained 50 nurses and delivered over 38,000 vaccine doses.

In fact, we were so good we were asked to vaccinate residents in other aged care and retirement villages.

We opened new care centres at Linda Jones and William Sanders, and we are on our way to delivering three more this year.

It was a big year for our Victorian team who faced huge challenges including a mammoth lockdown.

The Victorian team kept everyone safe and persevered through the world’s longest period of COVID-19 restrictions.

the development application process for existing ones, and opening John Flynn, Charles Brownlow and Deborah Cheetham. We’re super excited about our new sites at Essendon and Mulgrave, and there’s more to come!

And, despite the challenges, the team continued to build and to grow, buying new sites, working through

We are building on

13 sites More than ever before!

It was a tough year, but 200 days of lockdown has helped build a special

bond in the team, and we’re up for the next stages of the development of Ryman’s story and culture in Australia.

Our design and development teams climbed many mountain stages during the year, and we managed to secure resource consents and development approvals for five new villages.

We have

We delivered

residents

vaccine doses

13,144 6,167

team members

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38,000

We hosted

18,063 inbound Zoom calls

We also purchased new sites at Karaka, south of Auckland, and Cambridge.

This includes improvements to make sure we are delivering on time and to budget, managing the way we make changes during the course of a project, and standardising our designs.

We took a huge step to make Ryman more sustainable by making sure we can design with the environment in mind, and we will continue to do so.

The construction team has had its busiest year ever with 13 sites under construction.

This work will pay dividends as we move on to our next round of villages, and we expect to be under way at Takapuna in Auckland and Ringwood East in Melbourne in the next few months.

In Victoria we are making great progress with our latest village at Aberfeldie. This site is our greenest design on record – with solar power and rain gardens.

It was an Olympic year in 2021 and we wowed our residents on both sides of the Tasman by giving them an Olympics@RYMAN experience they’ll never forget.

The idea was dreamt up by our technology team and it was about seeing what cutting edge software, Artificial Intelligence and Augmented Reality, could do for our residents .

In New Zealand, we opened Keith Park and James Wattie, and we continue to steam ahead at William Sanders, Murray Halberg, Linda Jones and Miriam Corban.

The team also did a whole lot of work to streamline processes and look at innovations to take us to where we want to go next.

The event allowed us to trial a range of technology to get more than 700 residents involved and competing with each other virtually

and it pushed the boundaries of what is possible to get the most out of technology. It was a runaway success – literally – and we are looking forward to what we can dream up next.

Pictured left: The Edmund Hillary team getting ready for a busy day at their vaccination clinic in June.

Pictured above: Residents support Ken Davies during the Olympics@RYMAN bike trials at Malvina Major.

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5 villages named this year 1. Charles Brownlow (Highton, VIC)

4. Kevin Hickman (Riccarton Park, NZ)

2. Deborah Cheetham (Ocean Grove, VIC)

5. Keith Park (Hobsonville, NZ)

The Olympics@RYMAN was a smash success! Our residents...

Biked

1,500km Swam

2,300km

3. Raelene Boyle (Aberfeldie, VIC)

Walked a combined

250km 5 | RQ

Rolled

1,820 bowls

YOUR WINNERS

CONGRATULATIONS TO OUR SHINING STARS

Ryman Healthcare’s team of 6,000 gathered online for a fantastic celebration of the 2021 Ryman Awards, with TV stars and hosts for the night Hilary Barry and Laura Daniel adding to the buzz.

The big night also marked the end of the first week in the job for new Group Chief Executive Richard Umbers.

“What better way to start than by celebrating the excellent job everyone has done over the past year – and at arguably the toughest time for everyone,” he said.

The winner of the most prestigious title was Senior Registered Legal Executive Pam Harliwich, a 21-year Ryman veteran who works at Ryman Christchurch.

Pam was named this year’s winner of the Kevin Hickman Award, where nominees are selected for best demonstrating Ryman Healthcare co-founder Kevin’s founding values of kindness, excellence, leadership and care and are role models to their teammates.

“It truly is a great honour to receive this award,” Pam said. “Kevin has started a great company, with his vision to look after older people.”

Taking out the Village of the Year prize was Auckland’s Logan Campbell, with Village Manager Karyn Nobilo

giving an emotion-filled acceptance speech.

“I think probably every village deserves to be Village of the Year after the 18 months we’ve all had,” Karyn said, before crediting their win to her team’s successful collaborative approach.

Construction Site of the Year went to John Flynn site in Burwood East, Melbourne with Project Manager Iain Jagger also crediting the team. “This award reflects the dedication and efficiency of our team to achieve so much,” he said.

Winning Leader of the Year was Asharif Rahman, Clinical Manager at Bob Scott in Wellington. Asharif’s nominees praised him for “having all the Ryman qualities and for being a superb leader who always looks out for his team”.

Resident Services Manager, Rebecca McMillan, from Logan Campbell, scored another coup for the village when she was announced the winner of the Health, Safety and Wellbeing Award for “working tirelessly to ensure wellbeing and safety and her strong desire to bring everyone along on that journey”.

The Australians scooped two other awards on the night.

Deborah Cheetham’s Janine Wilde won Sales Advisor of the Year “for being a

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quintessential Rymanian and a true pioneer – both innovative and engaging.”

Ellora Santos, a Unit Coordinator at Nellie Melba, won Nurse of the Year “for being an excellent role model with both relatives and team members often commenting on her caring professionalism and clear communication”.

The Construction Team Member of the Year Award went to Kayla Myles, Architectural Design Leader at Ryman Christchurch, for “having real passion and drive for what she does” and for going the extra mile.

Millie Fraser, Chef at Diana Isaac in Christchurch, won the Young Achiever of the Year Award with her “professional, gentle and positive attitude” attracting praise.

There were more great things happening in the villages, with Support Team Member of the Year going to Erick Abille, the Activity and Lifestyle Coordinator in the Special Care Unit at Hilda Ross in Hamilton, for his “untold energy” and for “going over and above what is required”.

Finally, Caregiver of the Year went to Damanpreet Kaur, who works in the Hospital Unit at Bob Owens in Tauranga. She was singled out for her “kind and compassionate nature”.

WINNER

WINNER

WINNER

Kevin Hickman Award

Young Achiever of the Year

Caregiver of the Year

Pam Harliwich

Millie Fraser

Damanpreet Kaur

Ryman Christchurch

Diana Isaac

WINNER

WINNER

WINNER

Nurse of the Year

Health, Safety & Wellbeing Award

Construction Team Member of the Year

Ellora Santos

Bob Owens

Rebecca McMillan

Nellie Melba

Kayla Myles

Logan Campbell

Ryman Christchurch

WINNER

WINNER

WINNER

Leader of the Year

Support Team Member of the Year

Sales Advisor of the Year

Bob Scott

Hilda Ross

Deborah Cheetham

Asharif Rahman

Erick Abille

Janine Wilde

WINNER

WINNER

Village of the Year

Construction Site of the Year

Retirement Village

Construction Site

Logan Campbell

John Flynn

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CELEBRATING OUR PEOPLE The #ryman-awards-2021 chattR channel was filled with amazing images of #ImWatchingHere and our wonderful finalists.

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12 FACTS YOU DIDN’T KNOW ABOUT ...

Richard Umbers

Richard took over as Group Chief Executive of Ryman in October, and is responsible for leading our team of 6,150 and making sure we have what we need to provide care that is good enough for mum, or dad.

1.

Was born in Folkestone on the south coast of England and has two passports: UK and Australian.

R i ch a r d

Is returning to New Zealand after 15 years away in Australia and Germany.

7.

Has a passion for the outdoors, and native bush, cliffs, and coastlines.

10.

Makes a great duck salad, but his baked Alaska is disappointing.

nne Um

2.

Studied Geology at University.

5.

4.

and Ly

Last time here he was Managing Director of what is now Countdown, and got to know NZ through road trips visiting stores.

3.

His first job was on the shop floor of department store Debenhams selling manchester.

6.

He is a regular visitor to Queenstown and Wanaka during the snow season.

8.

Richard used to drive a red Fiat 124 Spider, always with the roof down.

9.

Cares about wellness of mind and body; keen on yoga, Pilates and cycling.

12.

11.

Is a trained Barista.

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b e rs

Is married to Lynne; they met at university during orientation week, and now have three adult children, Hugo, Abi and Carmen.

What’s in a name?

An excellent tradition to honour our local heroes.

Who is Jane Winstone?

Born and raised in Whanganui, Jane Winstone attended the Sacred Heart School on which the village bearing her name now stands.

Jane was a student at the school and only 16 when she first began her flying lessons. At 17 she was the youngest woman pilot flying solo in New Zealand and gained her pilot’s licence a year later.

She was one of the first to board the inaugural flight from Whanganui’s new airport and one of the larger aeroplanes she flew was Charles Kingsford Smith’s Southern Cross.

Situated in the leafy suburb of St John’s Hill in Whanganui, Jane Winstone is surrounded by beautiful established gardens.

The village sits on the site formerly occupied by the Sisters of St Joseph Convent and the Sacred Heart School.

The Sacred Heart Chapel was opened officially on 11 May 1919.

When Ryman Healthcare purchased the land in 2004, as part of its commitment to the Sisters of St Joseph, it restored the chapel, which needed extensive strengthening work.

In March 2014 the chapel was reopened to the public.

Ryman Healthcare invested $1 million in the restoration.

Then Managing Director Simon Challies said the

nine-month restoration had been well worth the effort.

“We did a handshake deal when we bought the site in 2004 that we’d protect the chapel for the Sisters of St Joseph. We’re proud to have honoured that deal – we believe it is an absolute treasure that deserved protection.”

“It holds a special place in the hearts of many people of this community and will continue to do so for a long time.”

Its location within the village enables ongoing community use.

It is also used as a community cultural facility where small events such as weddings and choir singing are enjoyed by village residents and the Whanganui community alike.

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In 1934, when Jean Batten toured New Zealand after her record-breaking flight from England to Australia, Winstone flew with three other female pilots in their de Havilland Gipsy Moths to meet Batten and escort her to Whanganui.

With the start of World War II, Winstone applied to be a pilot for the Air Transport Authority (ATA). She paid for her own passage to Britain to sit the test and passed with excellence.

The ATA was a civilian service tasked with the delivery of aircraft and supplies from factories, to the squadrons of the RAF and Royal Navy.

It was dangerous work flying the Hurricanes and Spitfires – usually solo. Radio contact was forbidden and sudden changes in the weather could mean unscheduled landings in difficult circumstances.

Jane died in 1944, killed while flying for the ATA when her Spitfire Merlin engine failed after taking off. She is buried at Maidenhead, Berkshire.

Rymanians

in action

We know everyone has hobbies and interests outside of work. Here are some team members who enjoy competing in their favourite sport.

Jude’s shooting for the medals In the world of pistol shooting, what started as a hobby for Jude Fegi, Lead Maintenance Person at Malvina Major, has become a passion – one he is very good at.

Since immigrating to New Zealand from the Philippines two years ago, he has already won nine gold medals and one silver medal.

When he arrived in New Zealand, Jude was ungraded and needed to start at the bottom. Grades in pistol shooting rank from ungraded to D, C, B to A to Master. Two years later Jude is already at Grade A and is one win away from becoming a Master, the highest ranking in his division.

“It’s quite exciting and I like the adrenaline it gives me when I shoot,” says Jude.

Jude’s next goal is to qualify and compete for New Zealand against the best in the world in the World Shoot.

The World Shoot, which takes place every three years, is the Olympics of shooting sports.

Jude was ready to participate when the World Shoot was due to be held in Thailand in 2020, but COVID-19 meant it was postponed.

He looks forward to competing in the World Shoot once the borders open again, and in the meantime is practising every weekend.

“I like shooting, because it’s a never-ending learning process,” he says.

Chelsea’s blades of glory Operations Activity and Lifestyle Coordinator Chelsea Richdale has achieved great success as a competitive figure skater since she first set foot on the ice at the age of seven.

In 2009, at the age of 17 she was named New Zealand Ice Figure Skating Association’s Sportsperson of the Year.

Chelsea was a New Zealand Representative for three years, and in 2010 was selected for the World Champs in Colorado Springs, where she skated with the New Zealand synchronised skating team.

“The experience was mind blowing, so cool,” she says.

Other achievements were 1st, 2nd and 3rd placings at New Zealand Nationals, South Island Champs, and Canterbury Champs. She also placed 3rd at the Australian National Figure Skating champs in 2012.

Chelsea, who also loves coaching, retired from competitive skating at 21 due to injury.

“I wouldn’t change that part of my life for anything, it made me who I am. Skating gave me so much that I’m so thankful for.”

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Tracey’s boots are made for marching With two older sisters who marched, it was inevitable that Diana Isaac Village Manager Tracey McCullough would follow suit as soon as she could walk, copying them as they marched about the house.

She joined her first marching team at five years old and was the team leader from day one.

At the age of 13 she was part of the Timaru Town and Country Guards team, which won the South Island Championships.

Tracey left competitive marching at the age of 14 and had a 32-year break before getting back into competitive marching three years ago.

In between she took up leisure marching, which is noncompetitive, and for 12 years has coached and managed her own team, the McCullough Guards.

Peter’s love for footy For Nellie Melba Construction Site Manager Peter Jonson, his time playing, and coaching AFL has shaped the way he leads his team at Ryman.

“My time in football has assisted me greatly in being in construction and leading teams,” he says.

“I learnt you need to focus on passion, and I try and encourage our younger team members at Ryman to keep things simple.”

Peter’s dad, Bronco Jonson, played for Collingwood Football Club in the 1960s, and Peter followed in his dad’s footsteps, as a reserve for the club under the Father-Son rule from 1984-1987.

Then three years ago she joined a competitive team called Pioneers of Canterbury Masters, which she says is one of the best things she’s done.

“It gives me physical activity, it’s the best culture, we support each other and look after each other. The uniforms are just gorgeous too!”

Tracey leads the 14-person display, which is a rhythmic performance to music, and led the team to a 3rd placing in the National Champs in Dunedin.

They also placed 3rd in the highest award, the Champion NZ team.

Although the awards are great, she says it’s not always about winning, it’s also about having fun.

“We’d rather be 3rd and happy, than 1st and unhappy.”

He then moved to Tasmania where he played for the Burnie Hawks alongside Colin Robertson, who won the Norm Smith Medal while playing for Hawthorn, and Brendon Gale, the present CEO of Richmond Football Club.

Later, Peter became involved with AFL at a metropolitan level, coaching, serving on the board and becoming director of the Cranbourne Football & Netball Club.

Peter says his time with the AFL comes in handy with his present role.

“Fortunately, my brother in-law, David Rath, was Alistair Clarkson’s right-hand man for 13 years at Hawthorn,” he says.

“The whole thing of competing at that level was it taught you how to become part of a good culture,” he says.

“He taught me about the modern game, and how to relate to young people,” he says.

“Like Ryman, the clubs had very good administration and you get the very best people.”

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Team Vox Pop

This year has been especially tough on everybody, so we checked in to see what your top tips are for keeping up your spirits during challenging times.

Emma Hogan, Human Resources Manager Victoria, Ryman Melbourne What have you done to keep up your spirits and support your mental health?

Over the last year, I have really turned into a green thumb and started to grow my own veggies.

Much like these COVID–19 lockdowns, it can be a long process and hard work but with lots of love and care you get rewarded!

What are your top tips for getting through tough times?

Steve Herries Lead Gardener, Princess Alexandra What have you done to keep up your spirits and support your mental health?

For me it is exercising like walking and running and getting out in the fresh air.

What are your top tips for getting through tough times?

Talking to family and friends and making sure you are not alone.

Try to get outside and exercise.

Join a sports club or other group – something that interests you.

Remember that you are in physical isolation, not social isolation. In ‘normal times’ we often make excuses to not reach out to those people we haven’t spoken to for a while. Lockdown gives you time to reconnect with those people.

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Annabel Sharp Receptionist, Rita Angus What have you done to keep up your spirits and support your mental health?

People sharing positive thoughts and actions and making sure I have down time each day with a book and fresh tea, has really helped me during this time.

What are your top tips for getting through tough times?

Talking to friends and family, taking time for a Tai Chi session and thinking about three things that I am grateful for.

Hilary Freeth Marketing Executive, Ryman Christchurch

Karl Rosales Activities & Lifestyle Coordinator, Essie Summers What have you done to keep up your spirits and support your mental health?

While I used to play video games and read books, now it has changed.

I will go out on nature walks, trekking, and cycling – anything that’s a way to distance myself.

I still do read books but this time I’m a bit picky in what I try to read such as ‘feel-good’ books.

What are your top tips for getting through the tough times?

My advice would be to talk to someone, but not just anyone.

You need to talk to someone you’re confident you can confide in. Make sure this person is someone who will tell you the truth, not someone who will respond with ‘what you want to hear’. They should try and enlighten you as well and share their point of view… maybe saying; “this is a better way”.

What have you done to keep up your spirits and support your mental health?

I have worked on being really kind to myself and not putting too much pressure on myself.

If I need to have a ‘blah’ day, I’ll allow myself to do it. But, also making sure I do things to make myself feel better like going for a walk, cooking amazing food, or reaching out to friends.

We have a new kitten and having a pet has been the best thing to happen to us this year.

He’s brought us so much joy and something outside ourselves to focus on.

What are your top tips for getting through tough times?

Just get the basics right, which are often the first things to go when you feel bad.

Get a good night’s sleep, eat healthily, if you can’t get something out of your head write it down, and don’t spend hours on social media.

If something bothers me, I’ll sometimes listen to podcasts to get advice.

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Ethan Prentice Marketing Assistant, Ryman Melbourne What have you done to keep up your spirits and support your mental health?

My partner and I purchased a house during lockdown, and we haven’t been able to have anyone over, so to keep our spirits up we’ve been doing renovation projects like painting and giving the house a bit of a face lift.

Hopefully once restrictions ease, we can have people over and the house will look amazing.

It’s helped us to focus on the things we can control instead of the things that we can’t.

What are your top tips for getting through tough times?

Try to find the joy in the small things, whether it’s spending time with family and loved ones, cooking a delicious meal, or going out in the sun.

Life can be so busy that we can sometimes take these things for granted, and lockdown has given us time to reflect on and appreciate them.

RYMAN ROLES

A DAY IN THE LIFE OF A RYMAN

Receptionist

Being a receptionist at Ryman is like being a super multitasker.

You need to be able to juggle many tasks at the same time.

Our receptionists play a very important role in our villages.

They are often the first port of call for team members, residents, and the public for everything from posting packages, to tracking down old friends.

“No day is the same at village reception,” says Bert Sutcliffe receptionist Mila Slavinskaya.

“It demands you to know your village and company inside out and this keeps you sharp at all times.

“We are asked to buy tickets to events, set up TradeMe auctions and accounts, and add apps on phones and tablets.”

With the phone ringing every two to three minutes, our receptionists can get upwards of 200 requests a day while

juggling other duties such as administrative tasks.

“You name it, a receptionist does it. We are pretty good at working miracles,” says Possum Bourne receptionist Val Spalding.

“We are also constantly scanning the room taking note of things such as if any dementia care residents have wandered that aren’t meant to be there. It’s just another layer of protection for them.”

While receptionists are great multitaskers, they are also the first people the public come into contact with in our villages and first impressions last.

“We take great pride in our job and accept its challenges with a smile. The energy circulation is enormous – you give your all and you receive as much back.”

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Grace Joel Receptionist Abbey Bray says the social aspect is nice too, as you get to hear about other people’s lives.

“I do like being at the front desk, talking to residents, saying hello.”

And while the job is one with big responsibilities, great job satisfaction goes with it.

“In the four years that I have been working here I could count on one hand the days I have been exhausted as I know that everything I’m doing is directly making a difference to other people’s lives,” says Mila.

Pictured from left to right: Mila Slavinskaya, Val Spalding and Abbey Bray.

RY M A N ACADEMY

Assessing and giving a helping hand is ideal for Cindy Long-serving Charles Upham team member, and current Activity and Lifestyle Coordinator, Cindy Phillips recently became a workplace assessor.

Cindy’s new responsibility is to help Ryman caregivers and housekeepers gain qualifications.

Ryman Healthcare has been working on the assessor pilot with industry training organisation, Careerforce.

External assessors can cost the learner $300 plus per assessment, so Ryman Learner Support Trainer Sarah Andrews set out to remove this barrier by increasing the number of ‘in-house’ assessors like Cindy.

“The benefits are also a better learning experience, with our in-house assessors having much deeper knowledge of the tasks and how to best give feedback,” says Sarah.

Cindy is assessing and coaching team members who are studying the NZQA Certificate in Cleaning levels 2 and 3, which are currently fees-free under the Government targeted training fund.

Cindy has been at Charles Upham for five years in a variety of roles, and has a background in education. She knows how important it is for members of the Ryman team to keep residents extra happy.

Sarah says team members like Cindy are able to share their experience with others, to mentor, and also help bring down the high assessment cost.

“Assessors are senior members of the team who can accurately observe and assess a learner’s competency against the qualifications they are studying.”

Prior to joining Ryman Healthcare five years ago, Cindy was a ‘verifier’ for Careerforce, making sure that learners were meeting skill standards. In that role she built up a good knowledge of the organisation and its training and qualifications work.

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Sarah says Ryman is working towards having assessors in all its villages.

“To have Rymanians become ‘in-house’ assessors will increase the number of our team who can engage in the cleaning qualification and other potential qualifications moving forward.

“For some team members, as a result of removing the cost barrier, having the opportunity to complete the cleaning qualification may be the first time they have gained a certificate, which is a huge sense of achievement and a confidence boost for them.”

Interested?

To learn more about the Ryman Academy and what qualifications may be available to you, please contact peopledevelopment@ rymanhealthcare.com

TEAM PROFILE

Location, location, location!

It’s the old real estate maxim – location, location, location – when it comes to the placement of a retirement village.

The development team has the job of scouting for new locations.

However, team members are responsible for quite a bit more than just identifying a site to buy.

They also need to do research on whether the land will be suitable for a village and will gain local council consent, before they ultimately buy what will be a terrific site to build a village on.

In the early days, site development involved Ryman founders Kevin Hickman and John Ryder searching for smaller sites. The first couple, including Woodcote, were based on the refit and extension of existing motels. Since then, it is fair to say, site development has ramped up to a whole new level.

The expansion in Victoria, Australia, also meant Ryman needed a smart and responsive development team.

New Zealand Development Manager Matt Brown says team members come from an array of backgrounds. Some have trained in planning while others have done tertiary study in fields including architecture, project management, engineering, construction, business, marketing, and property.

Together they gel well, Matt says.

The New Zealand team members include Matt Brown, Jay Parag, Tayla Beck, Hayden Beaton and Jeremy Moore who has recently moved into a new part time role as New Zealand Land Acquisition Manager.

The Australian team members include David Laing (Victorian Development Manager) Adrianna Pavlekovic, Penny Honey, Patrick Fitzgerald, Luca Fanti and Tim Lewis.

The two teams have, over time, collaborated on such things as village plan open days and public consultations, and, met to review design points that relate to new Ryman village builds.

“Everyone’s very dedicated and works really hard, which is awesome. There is no shortage of laughs to be had,” Matt says.

“Everyone pitches in and works well together when the pressure is on and we need stuff done.”

For the team, finding the right piece of land at the right price and in the right location is tough as they need the land to be close to amenities such as shopping or transport links.

The land parcel must also provide a profit, be able to be consented for a build, and look great.

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This is where the concept design team do their best work up front, having designed over 40 beautiful villages on a wide range of land parcels.

There is a huge amount of work that goes into presenting the project plan to a council for a village to be consented, Matt says.

“Once we’ve lodged for a resource consent, the pressure comes on to work through that consenting process to make sure we get the best outcome that we can,” Matt says.

“So, getting a consent is a real time for celebration… it’s always a big milestone.”

For Matt one of the main duties of the team is future proofing our growth. They’re always on the lookout for new opportunities to add to the landbank.

“You’ve always got to have a few irons in the fire, when it comes to land opportunities.”

And the team does this very well.

AUSTRALIAN BASED TEAM David Laing Victorian Development Manager Melbourne

Penny Honey Senior Development Manager Melbourne

Adrianna Pavlekovic Senior Development Manager Melbourne

Luca Fanti Senior Development Manager Melbourne

Patrick Fitzgerald Development Manager Melbourne

Tim Lewis Development Manager Melbourne

NEW ZEALAND BASED TEAM

Matt Brown NZ Development Manager Christchurch

Jeremy Moore NZ Land Acquisition Manager Christchurch

Jay Parag Senior Development Manager Wellington

Tayla Beck Development Manager Christchurch

Hayden Beaton Development Manager Christchurch

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SUMMER RECIPES

Christmas around the globe The holidays are celebrated across the world and we thought it would be great to try out recipes from different countries.

Pork Belly Lechon Roll

10

Serves

From the Philippines Christmas dinner in the Philippines is a grand affair including many traditional dishes. One of the biggest stars is the Lechon, slow roasted pork in the oven with super crispy skin and deliciously tender meat.

Prepare the day before

Prep time: 20 minutes | Chill: 8 hrs | Cook: 6 hrs 2.7-3kg whole pork belly without ribs 2 tbsp sea salt 1/2 tsp pepper

3 stalks lemongrass 4 shallots, peeled and sliced thinly 1 head garlic, peeled and crushed

1/2 cup vinegar 1. With a small knife, poke the surface of the skin all over without piercing the meat.

2. Pour the vinegar on, massaging onto the meat. Season with salt and pepper.

6. Refrigerate, uncovered, overnight to chill.

7. Using paper towels, pat down surfaces of meat to completely dry. Place the belly roll on a roasting pan fitted with a rack.

3. With a knife, cut the thinner top portion of the lemongrass stalk and the woody base. Peel off the tougher outer layers to get to the tender part of the stalk. With the back of a knife, pound the stalk a few times.

8. Bake in a preheated 80°C oven for about 3 ½ hours.

4. Place the pork belly skin side down on a flat working surface.

On the longer side of the belly, arrange the lemongrass stalks, shallots, and garlic horizontally on the lower part of the belly.

10. Increase temperature to 220°C and continue to cook for about 30 to 40 minutes or until skin is very crisp.

5. Roll the pork belly into a tight log, ending with skin side up. Using kitchen twine, tie in three to four places to secure shape.

20 | RQ

9. Increase temperature to 160°C and continue to cook for about 1 ½ to 2 hours or until meat is cooked through and browns.

11. Remove from oven and let rest for about 10 to 15 minutes before slicing.

12

Serves

La Bûche de Noël From France

La Bûche de Noël is a dessert that symbolically represents the Yule Log – a wood log that was traditionally carried into the home, sprinkled with wine, and then burned on Christmas Eve. Prep time: 45 mins | Cook: 15 minutes | Cool: 30 mins 2 cups heavy cream

6 egg whites

1/2 cup icing sugar

3/4 cup white sugar

5/6 cup unsweetened cocoa powder

1/8 tsp salt Icing sugar for dusting

2 ½ tsp vanilla extract 6 egg yolks 1. Preheat oven to 190°C. Line a 10x15 inch baking tray with baking paper. In a large bowl, whip cream, 1/2 cup icing sugar, 1/2 cup cocoa, and 1 tsp vanilla until thick and stiff. Refrigerate.

2. In a large bowl, use an electric mixer to beat egg yolks with 1/2 cup of the sugar until thick and pale. Blend in 1/3 cup cocoa, 1 ½ tsp vanilla, and salt. In large glass bowl, whip egg whites to soft peaks. Gradually add the remaining 1/4 cup sugar, and beat until whites form stiff peaks.

Immediately fold the yolk mixture into the whites. Spread the batter evenly into the prepared pan.

3. Bake for 12 to 15 minutes in the preheated oven, or until the cake springs back when lightly touched. Dust a clean tea towel with icing sugar. Turn the warm cake out onto the towel and remove the baking paper.

Starting at the short edge of the cake, roll the cake up with the towel. Cool for 30 minutes.

4. Unroll the cake, and spread the filling to within 1 inch of the edge. Roll the cake up with the filling inside. Place seam side down onto a serving plate, and refrigerate until serving. Dust with icing sugar before serving.

21 | RQ

ONLINE

erience p x e n a ift of ne the g o e m o s Give

At redballoon.co.nz or at redballoon.com.au you will find a range of experiences that you can gift. There are many options that suit all budgets and are suited for everyone. There are many options like action-packed adventures such as ziplining and health and wellness deals.

TIP: Buying gifts for everyone on your list can be expensive.

There are so many options of gifts you can make at home.

See more holidays craft ideas on pg 28.

LAST MINUTE

Christmas

GI FT ID EA S

Find yourself in need of a last-minute Christmas gift? An easy option to whip up for those extended family members?

Then you will want to check these out!

HOMEMADE ONLINE Head to Ryman Team Benefits and have a look at these great last minute gifting ideas: Magshop (NZ & AU): Gift a 12-month magazine subscription and you will receive 15% off the price. There are over 150 options to choose from.

Give plants (NZ): An indoor or outdoor plant is the perfect long-lasting gift. You will receive 17% off the price when purchased online.

Macpac (NZ & AU): Get your loved one ready for the outdoors this summer, by gifting them some high quality outdoor clothing or camping equipment with 30% off the RRP on all Macpac branded products.

HOT CHOCOLATE MIX Ingredients: • 1/4 cup unsweetened cocoa powder • 2 tablespoons sugar • 1/4 cup chocolate chips • Marshmallows to fill the jar Optional add-ins e.g. spices, crushed peppermint, espresso powder Method: Using a jar with a sealing lid, add a layer of the cocoa powder and then a layer of white sugar. Top those layers with chocolate chips and add mini or normal sized marshmallows to fill the jar. Seal the jar with ribbon or twine.

22 | RQ

Try making th

is Hot Choco

late mix!

Add this note to the outside: Take the marshmallows off the top and set aside. Add the jar contents to a pan with 4 cups of milk. Stir the mixture until it is hot, and ladle into mugs. Top with marshmallows and enjoy!

Summer movies for the whole family These movies are perfect for that period over the holidays where you don’t quite know what day it is, and you don’t know what to do with yourself.

1

2

3

4

5

6

7

8

9

10

This wonderful list of movies will tide you and your family over.

Just grab your popcorn for a few hours of movie magic!

Of course, if you want ‘traditional’ Christmas movies such as Love Actually, Die Hard, Elf, It’s a Wonderful Life, and A Christmas Carol, you are welcome to enjoy those favourites.

But, we thought we could share some that might not be a normal

holiday movie list. Here are some golden oldies and newbies to warm the cockles of your heart.

Stardust (1) is a magical movie (and a book!) that is family friendly and a wonderful tale of adventure.

Keeping up with the adventure trend why not try to revisit Hook (2), the Indiana Jones (3) series and, of course, the king of adventure movies, The Lord of the Rings (4).

23 | RQ

You can also try these wonderful sea adventures such as Free Willy (5), Master and Commander (6) and Whale Rider (7).

Then walk down the 90s aisle and watch Mrs Doubtfire (8), Ever After (9) and Notting Hill (10).

And if you still need help you can always bet on Marvel!

Fun summer activities for families ...that won’t break the bank Whether you’re looking for outdoor activities, a chance to cool off in the water, or prefer to stay on land, we’ve compiled a list of free and cheap options for all.

1. Have a picnic Grab a blanket, whatever food you have in the fridge or cupboards, and enjoy a living room picnic or take the fun out into the outdoors!

3. Backyard stargazing Put out a few blankets in your backyard or balcony, and gaze upon the stars. Show your kids how to locate Orion’s Belt and many other stars. Look online to find your local stargazing guide.

2. Grow a herb garden Growing herbs is a great way to promote a healthy lifestyle.

You don’t need a lot of space; you can start a garden in anything from a wooden crate to a jar.

See page 29 for activity instructions.

24 | RQ

5. D IY modern canvas art Do you have an old piece of canvas that could do with a DIY upgrade?

The Homemade Ginger website will take you through how to create your own low (or $0) cost modern artwork piece. homemadeginger.com/how-to-makea-textured-canvas-painting

4. Try a new recipe Have you been meaning to try a new type of cuisine, or is there a cake recipe you’ve been wanting to make?

Now’s the time to give it a go!

6. Create your own ice cream flavours with ‘mix ins’

Check out chelseawinter.co.nz or curtisstone.com for some great free recipes.

• • •

Buy a base ice-cream flavour along with your favourite ingredients to mix in.

Let the ice cream soften slightly, then mix in your additional ingredients.

If the mixture is too soft, you may need to freeze again for 10-15 minute prior to serving.

Try the following flavours: - Boysenberry ice-cream with caramel chocolate and marshmallows OR - Vanilla ice-cream with brownie, Tim Tams, and fresh berries.

8. Glow in the dark bowling

7. Drawasaurus Drawasaurus is an online drawing and guessing game for your phone or PC. Do your best to draw the word you are given while players try to guess it! A great game with plenty of laughs to play with family and friends. drawasaurus.org

How do you make bowling extra fun?

You make it glow in the dark! Glow sticks are the secret ingredient to making it pop.

Check out the website for full details on how to make these bottle bowling pins. It’s perfect for summertime fun both indoors and out. kixcereal.com/glow-in-the-dark-bowling

25 | RQ

YO U R H E A LT H A N D S A F E T Y MADE SIMPLE

At Ryman we care about our great people

Safer

Together Ryma We want you to be safe and healthy, able to work to your full potential and to make the most of your time away from work.

Ryman's Health, Safety and Wellbeing Frame Click Here

To make it as simple as possible to engage with health and safety, we’ve improved the tools and support we provide you.

Incident Management

Risk Management

The Ryman Health, Safety and Wellbeing Management System (HSWMS) describes how we manage the different elements of health, safety, and wellbeing across the group.

Incid Man

Risk Management

Do you want to understand how we manage risk, how to investigate an incident or how we respond to emergencies? We now have a ‘one-stop-shop’ online to answer all (or at least most of) your questions!

Training and Competency

Contractor Management

Leadership and Accountability

Emergency Management

Monitoring, Audit and Management Review

Planning and Resource

Safely Controlling Work

TO TAKE A LOOK GO TO: ryman.sharepoint.com/sites/

Contractor You can also “meet the team”, linkManagement to HealthandSafetyatRyman

e-Learning material, find external information and connect to some of the other safety systems we use such as Hammertech and Donesafe.

26 | RQ

What's new?

Monitoring, Audit and Management Review

Lead Acco

HS

Your Health and Safety Team

Plan Reso

You’ll find everything you need to know about health and safety at Ryman, including an overview of what we do and how it’s managed. Some of the latest updates include: ▶ A new Health and Safety Management System Framework to provide a simple standard for what good health, safety and wellbeing looks like at Ryman.

It brings all the elements for health, safety, and wellbeing into one place making it easier to understand what we do and how you can be involved.

work

Health, Wellness and Injur y Management

Want to know who’s involved in improving health, safety and wellbeing throughout Ryman?

You can find it here!

Communication, Consultation, and Cooperation

▶ A new Risk Management Standard, which replaced the Managing Hazard and Risk Policy, and is in line with the training many of you have recently received.

It’s an easy to read document, that explains the risk management process. ▶ A new Incident Reporting and Investigation Standard, which is in line with the newer electronic tools we use and simplifies the process, from an incident occurring through to closing out an investigation, learning and making improvements.

And don’t worry if you don’t have digital access – we’ll still be providing paper copies so you can stay informed and up to date.

Getting to know

INDUCTION

27 | RQ

Christmas crafts for the whole family!

Have a go at these craft ideas with the special little ones in your life in the lead up to Christmas.

1. Little Christmas tree gift wrapping What you will need Plain wrapping paper paper, (you can use canthe use reverse the reverse of printed of printed wrapping wrapping paper paper) Invisible tape Black ballpoint pen Foliage,(anything Foliage anything from from your your garden garden will work) will work

To be updated

Instructions 1. Wrap your gift in the wrapping paper.

2. Choose a sprig that fits nicely on the paper.

3. Position it on the page.

4. Draw the star for the top of the tree and the basket at the base.

5. Using invisible tape stick the sprigsprig the intointo position. position.

2. Magic reindeer food This is fantastic to sprinkle outside on Christmas Eve for some magic for the kids.

What you will need Rolled oats Any seeds Sprinkles (such as hundreds and thousands) Clear jars or snaplock bags Colourful ribbon Paper to write the poem

Poem to write on the gift tag: Sprinkle Sprinkle thisthis reindeer reindeer food food outside outside tonight tonight The Themoonlight moonlightwill willmake makeit itsparkle sparklebright bright

Instructions 1. Pop all ingredients into a bowl and mix together.

As the reindeer fly and roam This will guide them to your home.

2. Pour mix into jar.

3. Finish off by attaching your poem.

28 | RQ

3. Herb garden Make use of empty tins that you have may have lying and create around to create a herbagarden little herb using garden. the tins.

What you will need Empty tins large tins Herb plants or herb seeds Potting mix Primer (optional) Acrylic paint (optional).

(Test pots are a great size) Labels Twine/string

If you have lots of little feet you If youeven have lots can make a of little feet you reindeer family can even make a reindeer family.

4. Reindeer Feet Create these special homemade cards for friends and family.

Instructions 1. Clean the tins and remove the labels.

What you will need Coloured card White plain paper Brown nontoxic water-based paint Paint brush Red pompom or wool Eyes (stick on or a black marker pen) Antlers (black marker pen or twigs)

2. If painting, painting apply applyaacoat coatof ofprimer primer if needed.

3. Paint the outside of the tin and the top inside rim.

4. Fill 3/4 of with thegood tin with quality good potting qualitymix. potting mix.

5. Add in your herbs and fill the remainder 5. Add of theintin. your herbs and fill the remainder of the tin.

6. Label whether using the string and label 6. Label or the either stick-on using waterproof the stringlabels. and label or stick-on waterproof labels.

Instructions 1. Fill up a bucket with warm soapy water to wash off the paint.

2. Paint the sole of your child’s foot or they can paint their own.

3. Have them stand firmly on the white paper.

4. Remove their foot from the paper.

5. Once the paint is dry, stick on the eyes (if using) or draw them on.

6. Draw or stick on the antlers and stick on the red reindeer nose.

29 | RQ

RYMAN REVIEWS

Book review

The Turnout by Megan Abbott This bestselling and award-winning novel by Megan Abbott focusses on two sisters and ballerinas Dara and Marie Durant after the loss of their parents. Dara, her husband Charlie, and Marie run a dance school together and after a suspicious

accident occurs just before the start of their The Nutcracker season, things begin to unravel. The novel is packed with delicious tension and is a marvellous tale of family ties and power.

Movie review

Black Widow (Disney Plus) Of all the superhero movies that Marvel has gifted us, this one is unique. Not only do we know the main character’s fate (that is if you have watched Avengers: Endgame) but this is a movie centred on the first female Avenger–Natasha Romanoff

aka Black Widow. The movie picks up after Captain America: Civil War and delves into Nat’s past relationships and the ‘red’ in her ledger. A fun-filled movie for the whole family.

Podcast review

He’ll Be Right (Spotify) This podcast is focussed on topics that help guide what it is to be a modern man. It’s a collaboration between former professional rugby player John Daniell and journalist Glenn McConnell. The pair travel throughout New Zealand to find the

rulebook for a modern man. It’s a fascinating look on what is expected of a man in 2021 and along the way they meet some truly fascinating people and learn more about Kiwi bloke-ness.

30 | RQ

Colouring fun!

Take a break and relax while colouring in this fun Christmas-themed drawing.

Share your take on this artwork on the fun-notice-board in chattR.

31 | RQ

Do more and spend less with Ryman Team Benefits Ryman Team Benefits have partnered with some exciting new suppliers, giving you access to more fantastic deals.

Lyttleton Lights

Microsoft

Anytime Fitness

30% off

Exclusive discounts

15% off

all products.

Lyttelton Lights is a family run and operated home fragrance company, founded by Laura Frankenschmidt in the kitchen of their cottage in 2014. Based in Christchurch New Zealand, Lyttelton Lights' vision is to create timeless luxurious products with the finest ingredients and sustainability at its core.

on Microsoft Surface and Xbox products.

Microsoft Store offers a full line of trusted software and hardware along with a full selection of popular Surface devices, Xbox Consoles, accessories, Office 365, Game Pass subscriptions, digital goods plus much more.

the weekly rate at your chosen club.

Discounted joining fee and fitness consultation.

Your neighbourhood 24 hour gym. With thousands of convenient, welcoming locations worldwide.

Let’s make healthy happen.

DISCOVER MORE DEALS TODAY We are continually working to grow our benefits programme so please keep an eye on the website to keep up-to-date with the latest and greatest deals on offer!

Visit rymanteambenefits.com for terms and conditions and how to access the benefits.

Password: kindness <NAME> E CO DE > <E MP LOYE

#ryman-team-benefits 32 32 || RQ RQ

Do you know someone with a Pioneering attitude?

At Ryman, all our people, in every area – from construction to villages, sales to office – have the same goal: to provide the very best experience for our residents – it’s got to be ‘good enough for mum, or dad’.

To achieve this, we take care of each other all the time.

It’s the secret of our success and why we are one of New Zealand and Victoria’s fastest growing, most innovative companies – and we couldn’t do this without you!

A career at Ryman really has no limits.

If you know of someone who would love to work at Ryman, check out our ‘refer a friend’ information on page 38.

Follow our social media pages to see more of our awesome content.

@Ryman Careers

33 | RQ

@Ryman Healthcare

ANNIVERSARIES

Celebrating our dedicated people!

Thirty Years

Twenty-Five Years

Paula Kennard

Sharyn Ward

Clinical Manager Yvette Williams

Senior Caregiver Woodcote

Fifteen Years

Mandy Clutterbuck

Faeona Wallace

Kaye Stoddart

Cooks Assistant Essie Summers

Cooks Assistant Grace Joel

Receptionist Princess Alexandra

Linda Reid

Adrienne Sincock

Rosemary Deane

Chris Tunbridge

Lead Gardener Rowena Jackson

Clinical Manager Diana Isaac

Village Manager Essie Summers

Lead Gardener Grace Joel

*Anniversaries celebrated between October-December 2021 34 | RQ

Monika Prasad

Trish De Jong

Siliva Samuelu

Joyce Kydd

Senior Caregiver Grace Joel

Sales Advisor Hilda Ross

Carpenter Murray Halberg

Caregiver Ngaio Marsh

Nelly Chand

Wendy MacDonald

Viv Sayson

Eleni Meimaris

Kitchen Assistant Anthony Wilding

Caregiver Anthony Wilding

Hospital Coordinator Essie Summers

Caregiver Jane Winstone

Manju Bothara

Ben Bowles

Caregiver Margaret Stoddart

Maintenance Shona McFarlane

Ten Years Anthony Wilding

Grace Joel

Kiri Te Kanawa

Jill White-Northcroft

Cherryl Bauzon

Bert Sutcliffe

Hilda Ross

Mauree Parker Te Rangi White Erin Pole

Andrew Heels Lorraine Leigh

Angie Sidhu Hildah Muthui Pardeep Brar Sanita Kumar Bai

Edmund Hillary

Jane Mander

Raquel Bibal

Tua Brown Esther Zvenyika

Bob Owens

Ernest Rutherford Bev Fockenga Karen Wellington

Jane Winstone Sue O’Malley

Essie Summers

Jean Sandel

Arti Karan Clarissa Alojado

Shalini Shah

35 | RQ

Malvina Major Marivic Sinio

Ngaio Marsh Ailen Gaw

Rowena Jackson Sandra Officer

FOR YOU

CROSSWORD 1

Take a break

2

3

4

5

6

9

7

8

21

22

10 11 12

WORD BUILDER

H E N T G L How many words of three or more letters, can you make from the six letters, using each letter only once?

No foreign words or words beginning with a capital are allowed.

There’s at least one six-letter word.

14 = Good, 20 = Very Good, 25+ = Excellent

SUDOKU Fill the grid so that every row, column and 3x3 box contains the digits 1–9.

13

14

15

16

17

18

19

20

23

24

25

26

ACROSS 1. Athletics event won at 1968, 1972 and 1976 Olympics by Russia’s Viktor Saneyev, who also took silver in 1980 (6,4) 6. Member of an organisation of robbers and assassins in India (4) 9. Region of north eastern United States, taking in parts of five states (3,7) 10. Israel’s national airline (2,2) 12. Actor who became a star in 1930s horror films (5,7) 15. In draughts, the status of a piece that has been turned into a king by having another placed on top of it (7) 16. City in Myanmar renamed Yangon but still widely known by its old name (7) 17. West African country, capital Monrovia (7) 19. Ballet, first performed 1841, about a peasant girl’s attempts to protect her lover (7) 20. Term first used to describe brothers Eng and Chang Bunker, born in 1811 (7,5) 23. Opera by Giuseppe Verdi (4) 24. Specialist in foot care (10) 25. A British peer who ranks below a marquess and above a viscount (4) 26. Person who consumes no meat or fish (10) 36 | RQ

DOWN 1. A Chinese secret society or organisation (4) 2. American mid-west state often called ‘the food capital of the world’ (4) 3. Colour of clothing Robin Hood and his men are described as wearing (7,5) 4. Description of food which is surrounded by a coating of gelatin (7) 5. Word meaning a nickname, now little used (7) 7. Song which was Louis Armstrong’s biggest hit and won a 1965 Grammy (5,5) 8. The third film in the James Bond series (10) 11. Singer whose first names were Francis Albert (5,7) 13. Sweetened pastry filled with dried fruit, named after town near Manchester (6,4) 14. Top-selling video game about an archaeologist which was also turned into films (4,6) 18. Woodland plant of the buttercup family with white flowers (7) 19. King Arthur’s nephew, a knight of the Round Table (7) 21. 1958 musical starring Leslie Caron and Maurice Chevalier (4) 22. Boys’ school founded in 1440

by King Henry VI (4)

Crossword answers ACROSS: 1. Triple jump, 6. Thug, 9. New England, 10. El Al, 12. Boris Karloff, 15. Crowned, 16. Rangoon, 17. Liberia, 19. Giselle, 20. Siamese twins, 23. Aida, 24. Podiatrist, 25. Earl, 26. Vegetarian.

Down: 1. Tong, 2. Iowa, 3. Lincoln green, 4. Jellied, 5. Moniker, 7. Hello Dolly, 8. Goldfinger, 11. Frank Sinatra, 13. Eccles cake, 14. Tomb Raider, 18. Anemone, 19. Gawaine, 21. Gigi, 22. Eton.

Ryman Confidential Feedback We are here to help!

Do you have feedback, questions to ask, or concerns you'd like to share?

Contact a member of your Human Resources team confidentially, through one of the following methods: Write to Ryman Confidential Feedback Ryman Healthcare, PO Box 771, Christchurch 8042

Call NZ 0800 838 919 AUS 1800 945 186 Email confidential@rymanhealthcare.com 37 | RQ

REFER A FRIEND TO WORK AT RYMAN AND YOU COULD RECEIVE

$1,000

*

QUALIFYING ROLES: > Construction leaders > Qualified tradies

> Registered nurses > All technology roles

“There’s a great atmosphere here and I’m happy to encourage friends to join to make it even better!”

“It means a lot that I’m able to help someone I know to get a job and join our team.”

DRONAH, REGISTERED NURSE

BEN, NETWORK ENGINEER

“We have a good team and we all do our best to improve the way things are done. My referral bonus was a great gift for a long Easter holiday!”

“It’s about referring great people that you know will not let you, or the company down.”

ALBIE, VILLAGE MANAGER

JOE, SITE MANAGER

Find out more: recruitment@rymanhealthcare.com *Terms and conditions apply 3838 | RQ | RQ

Support, brought to you by OCP With OCP you get free, confidential and world-class counselling and advisory services

Available 24/7

Free sessions

Make an appointment with one of OCP's team, twenty four hours a day, Monday to Sunday.

The cost of your first two sessions are covered by Ryman.

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We're internationally trusted.

Over 500 businesses and more than 300,000 employees love us.

Your privacy is important to us.

Nothing you say can be discussed with anyone without your consent.

New Zealand 0800 377 990 I Australia 1800 273 865 39 | RQ

Features and tips

Workspace Located in the top left-hand corner of your screen. This shows your specific village, office or construction site.

Jump to Use this to search for what you need (people, DMs and files).

Home screen Here is the landing screen where you will see your channels and direct messages.

New message Allows you to type and send a new message to a channel or to someone directly in a DM.

chattR - Ryman Offices Jump to...

Threads

DMs Are direct messages.

These are private mentions between individuals and up to eight others.

Starred Zoe Maxwell

3

You Gives you an overview of your account; status, settings, notifications and preferences.

Channels

# all-offices # give-a-compliment # ryman-team-benefits-nz # gordy-gram Direct Messages

Search This is where you can search for people, messages and files.

Slackbot Jeff Smith Philip White

Home

DMs

Mentions

Search

You

Mentions Displays the messages that you have been @mentioned in, basically anything that is directly relevant to you.

40 | RQ

We hope you enjoy our Summer edition, from Ryman Healthcare

Our chattR app is a fantastic way to stay connected with your team.

Here are some top tips to organise and manage your chattR.