Important Ordering Information How to place an order: Leashables® by Oralabs® (“Leashables”) accepts purchase orders via the web at www.Leashables.com, or fax at 303-7835759, email us at wecare@oralabs.com or by U.S. mail at: Leashables by OraLabs, 18685 East Plaza Drive, Parker, Colorado 80134. Art should be sent to art@oralabs.com. Purchase Orders can not be accepted until all of the following information is provided. Any missing information will cause delays in your order: •Bill To •Ship To •PO Number •Correct Pricing •Requested Ship Date •Item Number •Set Up Charge (if applicable) •Artwork File •Colors in the Art •Quantity Requested •Email Address for Proof •Art in a Vector Format •Credit Card Number (Prepay customers only.) Purchase Orders received after 3:00 p.m. MST will be considered as received the following business day. All customers are prepay unless other terms have been established through our Accounting Department. Terms are not automatically extended – you must request terms and sign a terms agreement. All agreements, including price quotes must be in writing. By placing an order with Leashables, you are agreeing to the terms as written within this catalog. Business hours are Monday through Friday – 7:00 a.m. to 4:00 p.m. MST. Closed on major holidays. Payment: Credit terms must be approved by the Leashables Accounting Department and are not automatically extended. All pricing is rounded to the nearest penny. Delinquent account orders will be placed on hold. Checks from non US banks will not be accepted. We accept Visa, MasterCard, Discover, American Express, United States bank checks and bank wires. Repeat Orders: Same lead time as a new order. Requires art approval. New set ups required if anything changes on the art including imprint color. Rush Orders: Subject to inventory availability. A delay in art approval process will delay your ship date. Self Promotions: Available at catalog quantities. Price is EQP minus 10 percent with standard additional charges. Custom Flavor or Custom Leash Color : Custom flavors are available in batch quantities. Call for details. All pricing will be provided in writing. Custom leash colors are available for a minimum order of 10,000 pieces. E-mail wecare@oralabs.com for written quotes/estimated lead times. Blank Product: 10 percent off quantity pricing. Product may have standard retail logo or blank, depending on the product. Order will ship within three days of purchase order acceptance, subject to inventory availability. Pre-Production Samples: $65.00(v) per imprint. Not available on rush orders. Ground shipping included. (Other methods will be charged to customer.) Full order delivery time will begin after pre-production sample is approved. (Does not begin at art approval.) A signed pre-production sample approval form is required. Virtual Samples - Self-Service: Virtual samples are available at no charge on our website www.leashables.com. Samples: Must be requested by Noon. MST to ship same day. Up to five pieces at no charge ($5.00 for every five thereafter. Limited kit samples.) United Parcel Service account number must be provided. Revised January 1, 2009. All contents are subject to change without notice.
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Change to an Order: Changes must be confirmed in writing or via our on-line proofing system. Ship dates may change due to your requested changes to the order. Additional charges may apply. Leashables will not accept verbal changes. Cancellations: Cancellations are subject to charges. All cancellations must be in writing. Over or Under Runs: Every effort is made to ship exact quantities. We reserve the right to over or under ship by 10 percent and you will be billed on only what ships. Lead Times: Lead times quoted in the catalog are for catalog quantities only, call for special quantities. Lead times are quoted from art approval on our on-line proofing system. Art approvals received after 2:00 p.m. MST will be considered received the following business day. Ship date is confirmed upon receipt of written art approval. You will be notified by e-mail. Leashables will not be responsible for undeliverable faxes or e-mail errors. If an order confirmation is not received within 24 hours of order submission, please call 800-290-0577. Art Requirements: Digitally signed and returned proofs from our proofing system are the only acceptable approval. Submit electronic art files in the following vector format (.eps, .ai, .pdf ) with all fonts outlined. We can recreate a non-vector art file for an hourly fee at a minimum charge of $50.00. E-mail art to art@oralabs.com. If your file is too large to e-mail, please contact Customer Service for assistance. Files may be sent to art@oralabs.com for pre-approval. Trademark Notice – Leashables assumes no responsibility for determining ownership of a trademark or service mark. Typesetting is free provided the font requested is available. Your approval of the art indicates full acceptance of the order as stated on the proof. PMS Color Matching: A charge of $35.00(v) will be added for EACH PMS color. Final color may not match the PMS color exactly. Adding an Additional Imprint Color: A charge of $0.25(v) per piece will be added for each additional imprint color. Shipping: Standard service is UPS United States Postal Service shipments – $15.00 plus freight charges Drop shipments – $9.00 per location International Shipping - Requires additional time for custom clearance. Customer assumes full responsibility for delivery dates on all international shipments. Insurance on shipments – Call for quote. ($100.00 coverage maximum without insurance.) Returns: Leashables must be notified within five business days of receipt of merchandise. All returns must have a return authorization (RA). Product return without an RA will be refused. Hazardous Material Disclosure: Alcohol based hand sanitizer is classified as hazardous material when shipped via air service. Orders may incur additional charges if shipping via air. FAA fines can be imposed to companies shipping hazardous material out of an unauthorized facility. Leashables is a Hazardous Material Certified facility with trained Hazardous Material employees. Special Pricing and Custom Quotes: Call 800-290-0577 and select prompt #1 or e-mail wecare@oralabs.com. Special Notice: Leashables is not responsible for merchandise once it leaves our FDA registered and audited facility. Leashables can not be held liable for your order if delayed by force majeure.
Revised January 1, 2009. All contents are subject to change without notice.
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