Troubleshooting

SYSTEM: - GIMS System Errors: Who do you call or email? SGIBBMIS@Sagicorgeneral.com and servicecenter@sagcior.com or at contact extension (in house) 27577.

System Failure: Standard response, “Our systems are currently down at the moment, can I please take your name and number and return your call as soon as our system becomes active. Thank you for your patience!’

Account Queries:

What are your payment methods? : Banking online, Direct Debit Account, Credit Card Payments over the phone, SurePay, by cheque and over the counter.

Online Banking: • The Bank of Nova Scotia • CIBC First Caribbean • RBC Royal Bank of Canada • FirstCitizens

The Policy number must be used as the account number highlighted on the banking transaction screen. In the interim, and the insured requests a Cover Note or a certificate, please ask for a screenshot of the completed transaction to affirm the payment.