Call centre FAQs

Call centreFAQs

What are your business hours?

8:00 am to 4:30 pm and 9:00 a.m. to 3:00 p.m. in office

Who do I send my mail to?

P.O. Box 150, HaggattHall, St. Michael BB11059, Barbados

If I don’t make a claim do I get back premium?

Sorry, No! The Insurance premium does not roll over and it is applied to the period of your policy. However, we do provide a No Claims Discount to your policy for good driving habits.

If I cancel my policy will I get a refund?

It depends, if you are cancelling within 8 months of your insurance period, then yes! You are entitled to a refund. However, if you are cancelling as a result of an accident to which you are at fault; no refund will be issued.

I’m checking on my life policy?

Sorry, we are unable to process your query; we will redirect your call to Sagicor Life, please hold for transfer.

If I add my sister to the policy how will that affect my premium?

It depends, on the age and driving experience of your sister. If your sister is 25 years and under with less than 2 years driving experience, a premium charge will apply.

Call centreFAQs cont...

Can I insure only my roof?

No, a complete structure must be insured.

Can I make any amendments to my policy midterm?

Yes. The policy can facilitate any amendment during your insurance period.

I haven’t received my renewal notice?

Apologise for the error. Kindly confirm the mailing address and state the Renewal can be posted or email. Please ask for the most convenient method.

I need a document to show the bank that my premiums have been paid?

Recommend our Certificate of Premiums Paid letter. A copy of this letter will be emailed to you, for saving on your personal drive

What is the number for your Sagicor on Scene (SOS)?

SOS: Numbers:

• Dispatch: 234-4357