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Who We Are Integrity Solutions is a performance improvement organization that helps sales and service teams to enhance the value they create for their customers. Our objective is to achieve measurable business results for our clients, including: • Selling More Products and Services at Higher Margins • Increasing Customer Satisfaction and Loyalty • Retaining Talented Sales and Service Professionals
How We Impact Performance Our extensive client experience has enabled us to “cut through the fog of complexity” and isolate the key factors that have the greatest impact on how well sales and service teams create value for their customers. We have defined four Performance Drivers as key to the building a value-focused sales and service culture:
Performance Drivers
What We Do For more than 40 years, Integrity Solutions has worked with sales and service organizations to implement results-producing behavior change processes that establish a competitive advantage for our clients. Supported by assessment tools and consulting expertise, our breakthrough training methodology has improved the competence and confidence of sales and service people and their leadership across industries and around the world.
What Makes Us Different We build Integrity into every customer experience with: … VALIDATED MODELS – that insure value-creating performance
The Right PEOPLE – Identifying and assessing the talents and traits of your current and future sales and service people based on their capability to create customer value. The Right PROCESS – Implementing the skills and tools necessary for developing customer relationships that consistently create value.
… HOLISTIC METHODOLOGY – that develops both skills and beliefs
The Right SUPPORT – Building top-down leadership that “walks the talk” on customer value and provides frontline coaching to improve customer needs-focused behaviors.
… SYSTEMIC APPROACH – that enables a customer-centric culture … STRUCTURED PROCESSES – that consistently achieve results
The Right COMMITMENT – Engaging sales and service people to adapt the attitudes, beliefs and values that enable individual accountability for creating customer value.
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How Do We Design Our Solutions
ASSESSMENT Our performance and organizational Assessment tools are based on the skills, practices, attitudes, values, and beliefs that have been proven to be most predictive of success in a customer-centric, valuedriven culture. Our Assessment tools include:
Our solutions focus on each client’s unique performance challenges and organizational dynamics. We typically integrate a combination of our BEHAVIOR CHANGE, ASSESSMENT and CONSULTING experience and expertise to design a client’s solution.
Performance Driver Profile Value Gap Analysis Profile Alignment Gap Analysis Profile Success Profile Assessment
Behavior Change Sales & Leadership Training
Assessment
Consulting
Attitudes, Skills, Beliefs
Tactical & Strategic
CONSULTING Our Consulting team utilizes time-tested methodologies for information gathering, problemsolving and decision making. We insure that our clients overcome potential barriers and leverage best practices, in order to maximize the value-creating performance of their sales and service teams. Some examples of the strategic and tactical issues we address with our Consulting solutions include Leadership Alignment, Value Segmentation, Best Practices, Product Launch, Coaching Effectiveness, Team Selling, Customer Focus, Forecasting Accuracy, and Cross Selling.
BEHAVIOR CHANGE Integrity Solutions’ customizable Behavior Change processes have become the performance industry’s “goldstandard” for training solutions. Our sales and leadership development processes utilize a results-producing, multiweek learning design, rather than traditional, event-based training. Our core Behavior Change processes for sales professionals and their managers include: Integrity Selling Integrity Service
Integrity Coaching Integrity Selection
“Integrity helped us to think of innovative ways to meet client needs. They focused on clear steps to action, and set goals and time frames to implement strategies.” - Global Biotech Company
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How We Work With Clients Integrity Solutions’ client engagement process insures measurable performance improvement and bottom-line results. Our process typically starts with an “Assess” phase, to insure we are solving the right problem, and a “Collaborate” phase that builds consensus and commitment to a potential solution. Depending on the solution that has been defined, we will often “Customize” to capture a client’s relevant sales or service challenges and, if possible, integrate our content with their strategies, culture, systems and processes. This allows us to better “Align” the leadership team with the desired outcome and determine the organization’s readiness for change. In the “Implement” phase of our process, we work with a client to communicate clear success metrics and plan an implementation strategy, including providing a coaching model for frontline. Finally, we help to “Sustain” the initiative with ongoing reinforcement and results-tracking.
Engagement Process
Delivered by SalesTeam East LLC 309 Fellowship Road, Suite 200 Mount Laurel, NJ 08054 1.866.SalesStars www.SalesTeamEast.com
© 2008 Integrity Solutions Holdings, LLC