The Art of Effective Communication Skills in Improving Our Sisterhood Presented by the Southern Area Communications Committee Sylvia Perry, Chair Kenyonn Demps, Jacksonville (FL) Natille Duncan, Jackson (MS) Kimberly LaMotte, La Capitale (LA) “Effecting Change Through the Power of Friendship and Service”
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“Effecting Change Through the Power of Friendship and Service”
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Never Underestimate First Impressions
“Effecting Change Through the Power of Friendship and Service�
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“Effecting Change Through the Power of Friendship and Service”
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Look into my eyes and hear what I am not saying, for my eyes speak louder than my voice ever will.
“Effecting Change Through the Power of Friendship and Service”
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Positive Body Language
Lean forward Smile with your WHOLE face Hands in front of you
“Effecting Change Through the Power of Friendship and Service”
Negative Body Language
Closed arms Hands on hips Hands behind you
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“Effecting Change Through the Power of Friendship and Service”
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“Effecting Change Through the Power of Friendship and Service”
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“Effecting Change Through the Power of Friendship and Service”
www.salinksinc.org
“Effecting Change Through the Power of Friendship and Service”
www.salinksinc.org
“Effecting Change Through the Power of Friendship and Service”
www.salinksinc.org
“Effecting Change Through the Power of Friendship and Service”
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“Effecting Change Through the Power of Friendship and Service”
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“Effecting Change Through the Power of Friendship and Service”
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Who’s Who in the Zoo?
“Effecting Change Through the Power of Friendship and Service”
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OWL
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OWL •Precise •Detail-oriented •Logical
“How long will it take and how much will it cost?”
“Effecting Change Through the Power of Friendship and Service”
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DOLPHIN
“Effecting Change Through the Power of Friendship and Service”
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DOLPHIN •Listeners & repeaters •Focus on tone & inflection
“I can’t hear myself think!”
“Effecting Change Through the Power of Friendship and Service”
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ELEPHANT
“Effecting Change Through the Power of Friendship and Service”
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ELEPHANT
•Feelings & touch •Gut instincts •Body language “I can’t put my finger on it, but something doesn’t feel right.”
“Effecting Change Through the Power of Friendship and Service”
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EAGLE
“Effecting Change Through the Power of Friendship and Service”
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EAGLE •Vision-driven •Diagrams & pictures are helpful •Mind’s eye sees aesthetics “Do you see what I’m saying?”
“Effecting Change Through the Power of Friendship and Service”
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ODEE • OWL – Anatomical info on each animal
• DOLPHIN – Oral presentation
• ELEPHANT – Movement
• EAGLE – Visual presentation “Effecting Change Through the Power of Friendship and Service”
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Group projects
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STRENGTHS/BENEFITS Link Kenyonn Demps Jacksonville Chapter (FL)
“Effecting Change Through the Power of Friendship and Service”
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OWL • • • •
Researchers Analyzers Structure/Process oriented Organizers
“Effecting Change Through the Power of Friendship and Service”
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OWL • Common words/phrases stated: – Experience – Let me process the program – Know – I get it – Think about this – My experience with that has been
“Effecting Change Through the Power of Friendship and Service”
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DOLPHIN • • • • •
Listeners (for tone and content) Tend to touch others Social and courtesy Secretary Membership Chair
“Effecting Change Through the Power of Friendship and Service”
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DOLPHIN • Common words/phrases stated: – Harmonize – Be heard – Silence – I hear you loud and clear – Let me voice my opinions – Listen to what I am saying
“Effecting Change Through the Power of Friendship and Service”
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EAGLE • • • • •
Visionary Great with working with color/graphics IT chair President Program Chair
“Effecting Change Through the Power of Friendship and Service”
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EAGLE • Common words/phrases stated: – See – Show – See what I’m saying – It looks like – Get the big picture
“Effecting Change Through the Power of Friendship and Service”
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ELEPHANT • • • •
Need to walk through the process Intuitive Based on gut feeling Interested in a program that “feels” right
“Effecting Change Through the Power of Friendship and Service”
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ELEPHANT • Common words/phrases stated: – Feel – Get a handle – Tap into – I get the feeling – Hang in there – Slipped my mind
“Effecting Change Through the Power of Friendship and Service”
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So what you’re saying is….
“Effecting Change Through the Power of Friendship and Service”
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First Impressions are Lasting Impressions
“Effecting Change Through the Power of Friendship and Service”
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Recognize Chapter Members Strengths and Weaknesses
“Effecting Change Through the Power of Friendship and Service�
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1 Message - 4 Versions
“Effecting Change Through the Power of Friendship and Service”
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“Effecting Change Through the Power of Friendship and Service”
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“Effecting Change Through the Power of Friendship and Service”
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