Technology Packet 2008-2009 by Sam E. Seagull

Technology Packet 2008-2009

RESTEL (Residence Telephone Service) Important Contact & Website Information RESTEL (Telephone) www.salisbury.edu/telecom CATV (Cable Television) www.salisbury.edu/telecom/catv Telephone Switchboard: 410-543-6000 Doris Handy, Telecommunications Manager 410-543-6501 dahandy@salisbury.edu ACCOUNT ACTIVATION All new students at Salisbury University who reside on campus must sign a RESTEL Service Agreement. Upon signing the contract, an Authorization Code will be issued, which will be used to place all off-campus calls. The activation of the telephone account is not complete until sufficient funds are applied to the account. Payments can be made at the Cashier’s Office which is located in Holloway Hall, Room 219. (See Payment section). ALL STUDENTS ARE ADVISED TO BRING A PHONE TO CAMPUS. We strongly recommend that you bring a standard landline (corded) phone and not a cordless phone. PAYMENT To apply money to a student telephone account, visit the Cashier’s Office in Holloway Hall, Room 219. A minimum payment of $25 is required, in the form of cash, check or money order (made payable to Salisbury University). The check/money order should include the word “telephone” and the student’s ID Number and can also be mailed to the Cashier’s Office (Salisbury University, P.O. Box 2195, Salisbury, MD 21802). RESTEL ONLINE Managing your account is available online, 24 hours a day by visiting www.salisbury.edu/telecom. Once there, click on the RESTEL link on the left and then scroll down to Online Services. In addition to checking your balance, you can verify payments; review your statements and price calls before placing them. MISCELLANEOUS The RESTEL IVR (Interactive Voice Response System) is also available for checking balances, 24 hours a day. Simply dial x64022 from on-campus or (410) 546-4022 from off-campus and then enter your AUTH CODE. The IVR will recite your current balance, amount of your last payment and the date of the last payment. If you have exceeded your limit, you will hear a balance due amount. If you have money on your account, you will hear a credit amount. The Telecommunications Office is currently located in the old University Police Building, Room 104. However, the office will be relocating to Fulton Hall, Room 149 sometime during the July/August 2008 timeframe. Our office hours are from 8 a.m. to 5 p.m., Monday through Friday. You can reach us during those hours at ext. 36501 or ext. 36000 from on-campus or (410) 543-6501 and/or (410) 543-6000 from off-campus. Our website address is www.salisbury.edu/telecom.

SU Cable Television Services

Cable television is available in all of the residence halls on campus. SU oﬀers over 70 channels for your viewing pleasure. There is one cable outlet per room. We provide the connection; you provide the cable that connects your television to the cable connector. You can purchase a CATV cable from the University Bookstore for $3.65. The cost of CATV services is included as part of your housing fee, so there is no monthly service fee to have cable in your room. Please note that we do not oﬀer premium movie channels (i.e. HBO, Showtime).

Programming/Troubleshooting Once your TV is connected, it will need to be programmed to receive all the channels oﬀered. Not all TVs are the same, so the instructions below may vary. 1. Select the MENU option on your remote. 2. Select the CATV/ANTENNA option. Change to CATV or Cable. 3. Select AUTO PROGRAM/CHANNEL SELECTION. Your TV should scan through the system and select all the channels available. 4. Select the EXIT option to complete programming. 5. Run through all the channels to make sure the signal is clear and that all the channels listed below are present. If after following the above steps, you are still experiencing a problem with your TV, contact the CATV Repair Line @ x36000. Your trouble will be logged and a technician will be dispatched to assist you.

Salisbury University Network Access Salisbury University provides a “Port for Every Pillow” for students living in on-campus housing and in University Park. We also provide Wireless Network Access in all Academic buildings. To get connected to the campus network, you are required to meet the following guidelines:

General Network Information and Guidelines 1. To connect to our network, you must have a computer running Windows XP (Service Pack 2), Windows Vista, Macintosh OS (Operating System), or Unix/Linux OS. 2. You must have an Ethernet-type network card with the proper Ethernet RJ45 Cable for wired access in select locations (residence halls and some academic buildings) *NOTE: Do not confuse a phone cable with an Ethernet cable; the Ethernet cable will have a large plastic connector with 8 gold pins. 3. To access our wireless network, you need to have an 802.11 b/g wireless network card (most new computers with wireless have this). Currently wireless is available in most academic and administrative buildings. Wireless in the Residence Halls is being planned. 4. Your computer must have Antivirus and Antispyware protection installed. For a complete list of supported vendors and information on the software we provide, please visit our website at http://resnet.salisbury.edu. 5. For students that will be living on-campus, detailed instructions for connecting to the network from the Residence Halls will be provided to you in your move-in packet. For students living in University Park, instructions can be found at the University Park Clubhouse. If instructions cannot be found, check with the IT Helpdesk for updated documentation. 6. Regardless if you use our Wireless or Wired network, you will be prompted for a network login and password when you first open your web browser after connecting to our network. You may also be prompted to undergo a security scan to make sure your system is secure before you connect to our network. 7. The network login you will be using to login to our network is the same as the one you would use to login to a lab computer or to check your Groupwise email. If for some reason you have forgotten what your login and/or password is, you can visit http://mypassword.salisbury.edu for assistance or visit the IT Helpdesk. 8. We provide a legitimate music downloading service via Ruckus Networks for students that would like to download music and other digital media. You can visit www.ruckusnetworks.com for more information. 9. For general information and troubleshooting, you can visit the IT Helpdesk (currently located in Fulton Hall Room 149, but will be relocating to TE Room 113A by Fall 2008 semester), call the IT Helpdesk at extension 75454 on-campus (410-677-5454 off-campus) or visit the website at http://www.salisbury.edu/helpdesk. 10. To view our Acceptable Use Policy, visit: http://www.salisbury.edu/helpdesk/documents/policies/AcceptableUsePolicy.doc 11. During the move-in period, we operate a “Resnet Center” for a limited time to assist students with getting connected to the network. Hours and locations for this service will be provided in your move-in packet and also on our website, http://resnet.salisbury.edu, in the near future. 12. For additional information, visit our website at http://resnet.salisbury.edu *NOTE: RESNET Center’s primary function is to assist students in connecting their computer to our campus network from their Residence Hall. For general computer service and support (ex. setting up a printer), visit the SU Bookstore PC Technician or call them @ 410-677-5052.

QUICK SPEEDY SHEET CAMPUS REPAIR LINES Cable TV/ Telephone Troubles.............. 36000 Network/Internet Troubles.................... 75454 GullNet/GroupWise Troubles................ 75454 Facility/Room Repairs........................... 73097 OFFICES & DEPARTMENTS Academic Affairs................................... 36330 Admissions............................................ 36161 Athletics................................................ 83503 Bookstore.............................................. 36085 Campus Recreation............................... 36350 Career Services...................................... 36075 Cashier’s Office..................................... 36060 Commons Pizza..................................... 75385 Cool Beans............................................ 75076 Counseling Services.............................. 36070 Dining Services..................................... 36105 Financial Aid......................................... 36165 Flyer Newspaper.................................... 36191 Fulton School........................................ 36450 Gull’s Nest............................................. 36167 Henson School....................................... 36425 Housing/Residence Life........................ 36040 Information Desk................................... 36006 ID/Gull Card Office.............................. 36053 IT Helpdesk........................................... 75454 Library................................................... 36130 Parking Services.................................... 36338 Perdue School........................................ 36316 Police..................................................... 36222 Post Office............................................. 66903 Registrar................................................ 36150 SOAP..................................................... 36197 Safe Ride............................................... 75000 Scarborough Leadership........................ 75303 Seidel School......................................... 36335 Student Activities.................................. 36125 Student Affairs....................................... 36080 Student Government.............................. 84757 Student Health....................................... 36262 Switchboard........................................... 36000 Telecommunications.............................. 36501 WXSU (Student Radio)......................... 36195

IMPORTANT WEB LINKS Salisbury University http://www.salisbury.edu Telecommunications/RESTEL http://www.salisbury.edu/telecom Network Computing/RESNET and Wireless http://resnet.salisbury.edu GullNet http://gullnet.salisbury.edu/ Information Technology http://helpdesk.salisbury.edu

GULLNET HOW-TO GUIDE LOGIN... 1. Go to http://gullnet.salisbury.edu/ 2. Click the Log On button in the middle of the left hand page.

ENROLL... 1. Self-Service >> Enrollment >> Enrollment: Add Classes 2. Choose the Current Term (ie: Spring 2007 or Fall 2008) 3. This will take you right into your class schedule to Add Classes

ACCESSING THE CATALOG OR SCHEDULE OF CLASSES... 1. Self-Service >> Class Search/Browse Catalog 2. You can view the Schedule of Classes or the Course Catalog

ADD A CLASS... 1. 2. 3. 4. 5. 6. 7. 8. 9.

Self-Service >> Enrollment >> Enrollment: Add Classes Choose the Current Term (ie: Spring 2007 or Fall 2008) In the blue box, click on the SEARCH button. Using the drop down menus, select the COURSE SUBJECT and your COURSE CAREER (ex. Undergraduate or Graduate) In the blank next to the COURSE NUMBER, type in the course number of the subject. Then click SEARCH. Select the class that you want and follow through the confirmation buttons until you have completely added the class. To add another class start at step 3. When you are all finished click the FINISH ENROLLING button at the bottom of your class list.

PRINT YOUR SCHEDULE... 1. Self-Service >> Enrollment >> My Class Schedule 2. Select the Term that you wish to print. 3. Click on File >> Print.

VIEW YOUR GRADES... 1. Self-Service >> Enrollment >> View My Grades 5

2. Choose the necessary term and then SEARCH

DROP CLASSES... 1. 2. 3. 4. 5. 6.

Self-Service >> Enrollment >> Enrollment: Drop Classes Choose the Current Term (ie: Spring 2007 or Fall 2008) Click on CONTINUE. Click the checkbox nest to each class you want to drop. Select DROP SELECTED CLASSES. Repeat steps 2-5 for other classes that need to be dropped in other terms.

SWAP CLASSES... 1. Self-Service >> Enrollment >> Enrollment: Swap Classes 2. Select the Term and then the class you want to swap. 3. Find the class you want to switch it with by doing a SEARCH for the class, selecting a class from your SHOPPING CART or entering the CLASS NUMBER. 4. Once you have found the class you want to switch, click on the FINISH SWAPPING button.

For More Information Visit: http://gullnet.salisbury.edu OR Call the Registrar at 410-543-6150

A Guide to University Student Accounts June 2008 Your Network, GroupWise E-mail, and MyClasses @ SU passwords are now ONE password, but its own separate password.

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If you have not accessed your Network or GroupWise account or if you are unable to login into either account, please go to http://mypassword.salisbury.edu and use the “Forgot my Password” option. As long as you are taking at least one class at Salisbury University you already have an account. *If you are having problems accessing your GullNet/PeopleSoft account you will need to have access to your GroupWise. This is because your new password for GullNet will be e-mailed to your GroupWise account, if that does not work please visit the IT Help Desk.

-----------------------------------------------------------------------------------------------------------------------------Students who have both a Faculty/Staff Account and Student Account will ONLY have access to GullNet via their STUDENT account.

-----------------------------------------------------------------------------------------------------------------------------Your GroupWise, Network and MyClasses @ SU passwords will not be properly synchronized until you change your password to something unique at the password site above using the “Change Password” option. This must be a minimum of 8 case sensitive characters. If you are a Mac user your password must be exactly 8 characters. Your Network & GullNet Accounts: If You: - Have Never Accessed Your Network or GroupWise Account or Forgot Your Password: 1. Your username is your first, and last initials followed by the last 5 digits of your 7 digit Student ID number (ex. ac12345). To set your permanent GroupWise, MyClasses @ SU, and login passwords you will need to go to http://mypassword.salisbury.edu. You will need to select a password that you have NEVER used before. It must also be a minimum of eight (8) characters and contain a mix of numbers and letters. 2. You can no longer change your passwords permanently through GroupWise or MyClasses @ SU. You must use the password link provided. Once you have followed the instructions your passwords for GroupWise, MyClasses @ SU, and logging in to the computers become synchronized. GullNet will still have a separate password system. - Have Accessed Your Network or GroupWise Account, and Know Your Password: 1. To access GullNet go to www.salisbury.edu/gullnet. Click on the icon in the top lefthand corner. Login with the username and password given to you. If you do not have your

password or the password you have is not working, click on the Forgot My Password link and after answering the question given, your new password will be e-mailed to your GroupWise account. **Important: When you receive your temporary GullNet password in your E-mail you must highlight only the password, then copy and paste it into the password field on the GullNet login page. If not, you will have to do the Forgot My Password link again. Remember to change your password in GullNet to something unique as soon as you login, as the password emailed to you will expire on the first login. The password must be 8 characters, containing numbers and letters.

2. Once you get into your GullNet account click on Self Service and then you can see all the main categories.

Your GroupWise Account: How Do I Check My E-mail In The Computer Labs? To Login to your e-mail double-click on the GroupWise icon on the desktop. A login screen similar to the Network Login Screen will appear. Your GroupWise e-mail username is the same as the Network Username. Your password is NOW the same as whatever you changed your Network password to. Also, since your Network, GroupWise & MyClasses @ SU passwords are synchronized, anytime you change your GroupWise Password, this will NOW change your Network and MyClasses @ SU passwords (they are the same).

Your e-mail address is: yourusername@students.salisbury.edu (ex. ab12345@students.salisbury.edu) How Do I Check My E-mail Off Campus Or In My Dorm Room? Before you can check your e-mail from GroupWise WebAccess (which is web-based), you must first follow the instructions at the top of this sheet under “Your Network Account & GullNet Accounts.” Once you have followed the instructions you can use any web browser to go to http://groupwise.salisbury.edu to check your email. The login screen will be the only display, so simply enter your login ID and password for the network/ GroupWise/MyClasses @ SU.

General Account Information How Do I Change My Network Password? To change your Network password, use any web browser and go to http://mypassword.salisbury.edu and click the “Change Password” button near the center of the page. Follow the directions to change your password. Your new password must be different from all previous passwords. Passwords must be a minimum of 8 characters, with a mix of letters and numbers. For Macintosh users your password must be 8 characters, no more or less. This will be your new password to log into the Network, GroupWise & MyClasses @ SU. Every 90 days you will be required to change your password, do not ignore it. This will avoid you being locked out of your account and having to go to the password webpage from an off-campus dorm or computer. Remember: IF YOU CHANGE YOUR PASSWORD AT THE MYPASSWORD WEBPAGE, ALL YOUR CAMPUS PASSWORDS EXCEPT GULLNET WILL BE CHANGED!

What If I Forget My Password? If you cannot remember your password (either Network, MyClasses @ SU, or GroupWise E-Mail), you must use http://mypassword.salisbury.edu and click on the “Forgot My Password” button. Keep in mind that you will need to know: • Student ID number (EMPLID; can be found on your GullCard or on GullNet) • Social Security Number (ask your parents or see the Registrar; entered as xxx-xx-xxxx) • Your birthdate (which should be entered as: MM/DD/YYYY) Make sure that your password is something you will remember. This will help you avoid changing your passwords more often than needed. If you forget your GullNet password, the only way to access your GullNet account is to go to the GullNet login screen and click on the Forgot My Password link and after answering the question given, your new password will be e-mailed to your GroupWise account.

If you require further assistance, visit the IT Help Desk in TETC room 113A, or call 410-677-5454 for General Lab Information, Problem Tasking, Technical Support and Troubleshooting. There is also an Online resource: http://www.salisbury.edu/helpdesk

Edited in 2008 by the IT Help Desk for more information please visit www.salisbury.edu/helpdesk or call 410-677-5454

GroupWise 7 Forwarding E-mail To A Non-SU E-mail Account GENERAL INFORMATION This sheet is designed to help you in forwarding your e-mail to a non-SU e-mail account. If you have any additional questions or require further information, it is available in the IT Help Desk (TE-113A), (410) 677-5454. FORWARDING YOUR E-MAIL To forward your e-mail from a SU GroupWise account to a non-SU e-mail account, first login to GroupWise. 1. Click on Tools → Rules 2. A window will appear. This window is where you can view all of your currently created rules (You probably will see nothing listed in this window. 3. In the Rule Name field, type in what you want to name the rule. 4. In the When event is field, new item should be selected. 5. Make sure that items are received is the only box checked in this section. 6. Put a check next to all of the Item Types (mail, appointment, task, reminder note, and phone message). 7. In the Then actions are field, click on Add Action, then select Forward. 8. In the To: box type in the address that you want all of your email to forward to. 9. Type something in the subject that will let you know that the message you have received was forwarded from your GroupWise Account (see picture below for example), and then click on OK. 10. Now you need to setup another action. Click on Add Action, then select Delete/Decline, a window will pop up, click on OK. The Delete/Decline action deletes each message as it is forwarded so that messages don’t pile up in your GroupWise account and waste space. Make sure that your message rule looks like the picture below, and then click on Save. Now you will see the Rule window again. Rules that are currently running will have a check in them. If you ever decide that you want to delete the message rule, you just highlight the rule you don’t want and then click on Delete. *** It is very important that the actions are listed in the order shown below. This is because Actions are performed in the order that they are listed. If you mistakenly put Delete/Decline first all of your messages will be deleted and nothing will be left to forward! ****

Edited in 2008 by the IT Help Desk for more information please visit www.salisbury.edu/helpdesk or call 410-677-5454