RightCareIndex for Dorset 2011-12 by RightCareIndex

ISBN - 978-0-9569220-2-1

HEALTH AND SOCIAL CARE DIRECTORY FOR DORSET 2011-12

Learning Disabilities Find the assistance you need

NHS Dorset

Information on your NHS

Your Community Hear from Social Care and the independent sector

Get Around

Motability and accessible recreation

Elder Care

Home Care and Care Homes All you need to know!

Dorset

2011/12

NHS - Care Homes - Meal Provision - Care At Home Nursing Agencies - Sheltered Housing - Disabilities - Advocacy Learning Disabilities - Charities - Mental Health - Motability - Day Services Leisure & Recreation - Adult Social Care - And More!

Care choices have HEALTH you at a loss? Call on 01872 321 327 orPROVIDERS, see page 79 for more CONSULTED BY THE AND CARE SECTOR - PROFESSIONALS, ANDdetails AUTHORITIES

Macmillan Cancer Support, registered charity in England and Wales (261017), Scotland (SC039907) and the Isle of Man (604)

We are Macmillan Dorset Fundraising Office 6 Station Road, Gillingham Dorset SP8 4PY Call 01747 821669 Email dorset@macmillan.org.uk Free Information Line 0808 808 00 00

We work in partnership with the NHS in Dorset to improve cancer treatment and care given to people with cancer and their families Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Welcome... Editor’s letter

Listings in this publication are organised by areas Gillingham

East Dorset Bournemouth Christchurch North Dorset Poole

Shaftsbury

Welcome to the third edition of RightCareIndex - Care for Dorset. We are now published in Cornwall, Devon, Dorset and Somerset. Our main aims this year for Dorset are to be even more inclusive, accessible and informative to those interested in both health and social care on a professional and private level.

Marnhull

Sherborne

Sturminster Newton Bradford Abbas

Cranborne

Shillingstone

Yetminster

Verwood

Blandford Forum

Beaminster

Wimborne Minster Corfe Mullen

Christchurch Lyme Regis

Upton

Charminster

Bridport

Poole

Dorchester

Bournemouth Wareham

RightCareIndex offers all the solutions that fall in line with the governments “personalisation agenda”. We embrace the power of choice and the right to an altruistic care approach for all.

Chickerell

Purbeck West Dorset Weymouth & Portland

Weymouth

Swanage

Easton

All information in this publication is available via...

www.rightcareindex.com www.rightcareindex.com/ebooks mail@rightcareindex.com 01872 321 327 Please contact us with any enquiries about care services in Dorset, or to obtain your FREE copy of RightCareIndex for Dorset or other counties.

RightCareIndex Details © RightCareIndex 2011. All rights reserved for RightCareIndex titles. Reproduction of any part of this publication in any form is prohibited without prior permission from RightCareIndex. RightCareIndex has made every effort to ensure the information in this directory is accurate. The company cannot accept responsibility for any errors or omissions. RightCareIndex does not endorse or support any institution listed. Published by: RightCareIndex, 1 Fairmantle Street, Truro, Cornwall, TR1 2EG. Tel: 01872 321327. Editor: Christine Rowberry. Design and Production Manager: Sophie Norman. Website Design: Martin Sanders. Web Development: Dan Mitchell. Advertising Manager: Derek Phillips. Senior Sales Executive: James Rowberry. Marketing: Kevin Robins. IT Manager and Listings: Robert Rowberry. Accounts Manager: Tracey Rowberry. Distribution Manager: Kate Scott. Images, unless otherwise stated, courtesy of Stock Exchange Distribution of this publication by any party does not constitute the support or recommendation of any of the products or services within the publication. RightCareIndex or any of its distributors can not be held responsible for any errors or omissions regarding listings in this publication. RightCareIndex can not be held responsible for the cost of phone calls made to phone numbers provided in this publication. Please be aware call charges may vary. Please contact your provider for pricing information.

Care homes and home care form a huge part of social care, which is why we dedicate quality editorial and detailed listings to these sectors. We must be reminded, though, that there are hugely important aspects beyond these sectors, including health and care decisions surrounding service users, families and professionals. NHS Health initiatives, social care, advocacy, mental health, learning disabilities, charities, leisure and recreation, meal provision, motability, disability and more. We champion a complete and wholesome approach to health and social care.

We embrace the power of choice and the right to an altruistic care approach Development of the index remains holistic and offers opportunity to voluntary and charitable organisations, a truly comprehensive approach. In order to remain topical and local we welcome any contact and information from both the public and private sector. Please feel free to contact us with any useful information.

Christine Rowberry Editor, RightCareIndex 01872 321 327 All listings within the RightCareIndex for care homes and home care providers are sourced from the Care Quality Commission (CQC). Neither Dorset County Council, Bournemouth Borough Council, Poole Borough Council or RightCareIndex can be held accountable for any errors, omissions or if a home varies from the facilities listed or in an advertisement. Advertisements do not act as endorsement or recommendation by any of the afore mentioned parties. Information within the directory is correct at time of print (October 2011).

Contents

Care for Dorset 2011-12

As a directory of care, it is the aim of RightCareIndex to assist the public in their search for care and to enhance and individualise their lifestyles. Comprehensive listings are included in this publication and our website www.rightcareindex.com together with helpful information from appropriate sources. Keep RightCareIndex Free! - Please mention us when contacting our advertisers. Cover photo credit: Brownsea Island Pier, Courtesy of Jim Linwood

Your County Self Directed Support Person-Centred Planning – Putting People First – LINKs Direct Payments – Personalisation – Partners In Care

NHS in Dorset NHS Services in Dorset – PALS – Out-of-Hours Services – British Red Cross in Dorset Continuing Healthcare – NHS Funded Nursing Care - Air Ambulance

Care Homes Things to consider when choosing a care home – Paying for Services in a Care Home Syncope In The Care Home – Care Home Listings for Dorset

Care at Home Help at Home – Accessing Your Care and Support Needs – Telecare – Telehealth Handiworks Plus – Roots Gardening Service – Listings for providers in Dorset

Nursing Agencies Different Types Nursing Agencies – Nursing Agencies in Dorset

Meal Provision Eat Well, Live Well – Meal Providers

Carers Help and Care – Carers UK Advice Line and Telecare – Support for Carers Short Breaks Service - Useful Contacts

Learning Disabilities

06 09 16 28 36 37 38 40

Dorset HealthCare University NHS Foundation Trust – BILD – Foundation for People with Learning Disabilities – Helen Sanderson Associates – Aspergers & The Autism Act – ARC Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details LD Care Homes and Providers

Mental Health NHS Dorset – Dorset Mental Health Advocacy – The Crisis Responce Service – Graham Burrough Charitable Trust – Dorset Mind – Dorset Living Memories Project – NHS Inpatients Wards Eating Disorders – Addiction Services – SANEline

Disabilities Disability Action – Radar Keys – The Dorset Association for the Disabled The DOTS Disability – Wheelchair Provision

Day Services and Respite Day Services – Respite Care – Dorset’s Fiftyplus Forums List of Day Centres in Dorset

Sheltered Housing Sheltered Schemes and Options – Renting and Buying Sheltered Housing Sheltered Housing Providers

Motability The Motability Scheme – Motability Dealerships in Dorset – Choosing the Right Car for You Ricability – Car Share Scheme – Blue Badge Scheme – Shopmobility – Road Tax Exemptions

Advocacy The Advocacy Charter – Dorset Advocacy – Dorset Mental Health Forum – OPAAL Care Aware – Action for Advocacy – FirstStop —List of Advocates in Dorset – IMCA

Safeguarding Adults Different Types of abuse – Safeguarding Contacts in Dorset

Activity and Therapy Exercise Referral Scheme – Accessible Britain – Free Cinema For Carers – Map of Local Attractions RDA – Woodland Trust Woods – Alternative Therapists – Cherry Trees Nursery

Legal Services Organising Your Affairs - Finding Free Legal Advice

End of Life Weldmar Hospicecare Trust

Information Jargon Buster – Adult Social Care Contacts – Hospital Contacts – Age UK – Citizens Advice Bureau - Local and National Contacts – Further Information & Advice Publications

46 50 52 55 58 62 65 66 70 71 72

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Your Dorset you and arrange the services you want Or as a combination of any of the above

Self Directed Support

»»

What is Self Directed Support?

Who will help me decide how to spend the money?

Supported assessments and Self Directed Support put you in control of your care arrangements and provide you with a Personal Budget to pay for the services. At Dorset County Council we believe that you should have a say in how the money you are eligible for is used.

You may already know how you want to use the money but if not we want you to be able to get good support and advice, you can ask for help from one of the following:»» A family member or a friend »» A member of the local social work team »» An independent support organisation, funded by Dorset County Council

Who is eligible for Self Directed Support and a Personal Budget? Dorset County Council has a duty to assess anyone who is eligible for community care services. To make sure that services are provided fairly and used to support people in the greatest need, we use guidelines which we call Fair Access to Care Services eligibility criteria. We assess people’s needs individually to find out if their level of need qualifies for a service and, if so, at what level of priority.

How will I be able to spend the money I am given?

What are the advantages to Self Directed Support?

Some people use their money to buy care or support; help with every day tasks such as washing or getting dressed, from agencies or organisations, others may choose to employ a personal assistant. Your outcomes may have identified other areas of life; for example leisure and social activities and in this case you may wish to purchase day care or recreational pursuits.

»» »» »» »» »»

You tell us about your own care needs and what is important to you You identify your outcomes (what it is that you want to achieve) You know early on in the process how much money is available for you to spend You decide how you spend the money You have choice and control over the support you have

How does it work?

As a part of your assessment you will have been asked to think about what your outcomes will be (what you want to achieve) and this is what your money should be spent on. You can use your Personal Budget to buy services directly from Dorset County Council or other sources; you cannot use it to buy health care or long term residential care.

Will anyone check to see if I am spending my money properly?

You will be offered a supported assessment; the form is like a questionnaire and can be sent to you prior to a social workers visit. The supported assessment can be completed on your own or with help from another person or with assistance from a social worker at the time of their visit. In Dorset we promote outcome focused assessments and this means that we encourage you to consider what is really important for you and then for you to consider the steps as to how this can be achieved.

Yes, we will need to make sure that you are using the money to meet your agreed outcomes. You must use the money lawfully, what you buy must be to meet the agreed outcomes and must be within your Personal Budget. You have a duty to return any unused money to Dorset County Council on a regular basis. You will need to keep receipts for what you spend and if you choose to employ a personal assistant you will have the responsibilities of being an employer. This involves keeping wage records, paying tax and national insurance and other statutory details but we can provide some help with these tasks.

How is the amount of money worked out?

What happens if my circumstances change?

The questions that you answer in the supported assessment help us to work out the sum which will be available for your Personal Budget. At the time of your referral we will arrange for you to have benefits advice and a financial assessment and this will enable us to calculate what you will be expected to contribute to your care costs. The amount of money you receive in your Personal Budget will be minus your assessed contribution.

You can tell us at any time if your circumstances change and you feel that you need to reconsider your outcomes. We will also contact you regularly to see whether you are achieving what you set out to do.

How is the money paid? You can choose how the money is paid, it could be:»» As a Direct Payment; where we make cash payments directly to you »» Into an Independent Living Trust; where a group of appointed trustees manage your funds »» If you wish, we can manage the money for

What if I am not able to make decisions for myself? In line with the Mental Capacity Act 2005, we believe that anyone aged 16 or over is able to make decisions for themselves, unless we have proof that this person is not able to. If you are not able to make your own decisions and we have to take action on your behalf, we will do this in your best interests. In these circumstances, we will discuss your needs with anyone who has power of attorney (is legally allowed to make decisions for you) to act on your behalf. If the Court of Protection has asked someone to act on your behalf, we will work closely with that person to make sure that we meet your best interests.

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Putting People First

Traditionally, people have been told what they need after an assessment by a professional. Now people are being encouraged and helped to decide what is important to them generally in their lives, and to incorporate these preferences as part of a plan. They are then given the support they need to achieve their goals. Dorset is one of only nine areas in England to introduce this ‘person-centred planning’ approach. This approach to planning is being rolled out with self-directed support. Dorset’s transforming social care programme aims to provide: »» Greater choice and direct control over the support they need; »» Availability of a sum of money or personal budgets for eligible people to ‘buy’ the kind of care that best suits them. »» A wider choice of services to help provide a better quality of life for the whole community; »» A greater choice of support options from independent and voluntary service providers; »» Quick or access to services, especially for those at high risk; »» Clear, relevant and easily accessible information and advice to help people make informed choices; »» Support to promote independence and help people stay in their own homes; »» Increased partnership working with the NHS, voluntary and private care providers. Key projects include: »» Connecting health and social care; »» Developing community services; »» Introduction of personal budgets, direct payments and self-directed support; »» Taking a person-centred approach to people’s planning; »» Better information and advice; »» Re-ablement - helping people develop the independence and skills they need to remain at home; »» Developing the market and range of support options.

Putting People First (PPF) is a national programme to improve people’s experience of adult social care. Launched in 2007, PPF is a commitment to make sure anyone who needs care and support can exercise choice and control to live their lives as they want. PPF puts people at the heart of the decision-making process. It enables them to identify their needs and make choices about their support. It’s all about delivering high quality services tailored to individuals’ wishes and ensuring better health and well being for everyone, including families and carers. The four key components The Putting People First initiative is made up of four key components. These are: »» Universal services: ensuring that anyone requires care and support can find the services they need in their community »» Preventative services: helping people to maintain their health and well being for longer »» Choice and control: giving people as much control as they want over decisions which affect their care »» Building social capital: recognising that individuals can receive care and support from their friends, families neighbours and community groups These four interdependent themes need to be in place to support the transformation of social care in England. PPF proposes that all local authorities move to a system of Personal Budgets for anyone who is eligible for support. Through this system, PPF aims to help individuals create bespoke care services, enabling them to receive care and support at the right time. It also seeks to reduce the pressure on local authorities by investing money in prevention, rather than offering care when people’s needs are highest. Delivered by partners from central and local government and across the sector, PPF is a unique programme whose ultimate goal is the transformation of adult social care. It will enable close collaboration between the professional leadership, providers, regulators and service users. Together, these key stakeholders will work to ensure better health and wellbeing for all individuals, families and carers who require help and support.

Ever wanted to speak up about a health or social care service in Dorset but not known how? It might have been to offer an opinion on how things could be improved, or talk about an experience – good or bad. Well, now you have the opportunity. A LINk (Local Involvement Network) is a network of local people and groups. It listens to what people like you have to say about health and social care services in your area, and tells councils and the NHS what it has discovered. They are legally obliged to give the LINk any information it asks for and to respond to any recommendations the LINk makes, so that services can get better. The Dorset LINk wants to hear from you. You may want to comment on GP services, hospitals, mental health services, sexual health, day care, residential homes or older people’s services. Help and Care has been appointed the host organisation for many of the LINks in Southern England. Our role is to support the LINks to be effective voices for people in these areas. We are keen to ensure that the LINks have a broad base and are as diverse and inclusive as possible.

To have your say, or to find out more about the Dorset LINk, please visit: www.makesachange.org.uk Email: contact@makesachange.org.uk or Call: 0300 111 0102.

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Your Dorset

Person-Centred Planning Project

Direct Payments What are direct payments? Direct payments are the name for money given to people by Dorset County Council to pay directly for the services they need. Direct payments can be used by you to buy-in services instead of Adult and Community Services making arrangements for you. These services could be home care services, day care services and/or short term breaks. Direct payments enable people to choose who to employ to deliver these services. Some people who use direct payments employ a personal care assistant.

Who is eligible for help? We have a duty to assess anyone who is eligible for community care services but we have to work within the resources available to us each year. This means we are not able to offer services to everyone who contacts us. To make sure services are provided fairly and used to support people in the greatest need, we use guidelines we call ‘eligibility criteria’. We assess people’s needs individually to find out if their level of need qualifies for a service and, if so, at what level of priority.

Who can receive direct payments? Direct payments are available to a wide range of people over the age of 18 and who are either currently receiving care and support services from Adult and Community

them. If you then decide to explore the option further your care manager will carry out an assessment with you to see whether direct payments would be a good choice for you. We want to make sure everyone who receives direct payments understands them fully and is able to manage them confidently.

What services will I be able to buy? You will be able to buy the equivalent of those care services you have been assessed as needing. The law does not permit you to buy long term residential care or services from Adult and Community Services with direct payments, but we will be happy to offer advice on possible alternatives. This could either be through employment of your own personal carers or you could have a contract with an agency for the services.

How can I find out more? To find out more about direct payments, speak to your care manager at your social care local office. Your care manager or a member of our staff will also be able to put you in touch with an independent information, advice and guidance service which has been set up specifically to help people deal with direct payments.

First Point of Call Services, or have been assessed as needing them. Young people with a disability aged 16 to 18 can also receive direct payments, as can the parents/people with parental responsibility for children with disabilities of any age who want to buy services for them. In some circumstances, carers will also be eligible for direct payments to pay for services they need in their own right. Contact your Dorset County Council local office for further information. People receiving direct payments must be willing to manage the finance provided, with help if needed. There is help available to get people started, and to recruit suitable staff.

Dorset County Council Access Team: 01305 221016 www.dorsetforyou.com

How could direct payments benefit me?

Bournemouth Borough Council Bournemouth Care Direct: 01202 454979 minicom: 01202 454974 caredirect@bournemouth.gov.uk www.caredirect.gov.uk/communitycare

Direct payments give more choice and control over the way people would like their needs to be met. They are intended to encourage and support independent living, because if a person buys their own care they are likely to have greater control over how services are arranged and delivered. Will I automatically receive direct payments if I’m eligible? No, it is not automatic but if you are interested in direct payments, your care manager will tell you more about

The Borough of Poole Council Help desk: 01202 633902 sshelpdesk@poole.gov.uk www.poole.gov.uk

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

NHS in Dorset

NHS in Dorset 5 MIU

Your nearest Hospitals

7 A&E

Gillingham

6 MIU

Shaftsbury

3 A&E

Marnhull

Sherborne

4 MIU Sturminster Newton

Cranborne

Bradford Abbas

2MIU

1MIU

Shillingstone

Yetminster

Verwood

MIU8 Blandford Forum

9 MIU 10 11 MIU Wimborne Minster 12

Beaminster

Corfe Mullen

Lyme Regis

32MIU

31 MIU

Bridport

27 A&E

Upton

Charminster

Dorset HealthCare University

26Dorchester

Poole Wareham

NHS Foundation Trust

13 19 18 14 A&E 15 22 20 MIU Christchurch 17 16 A&E 21 Bournemouth

Dorset County Hospital NHS Foundation Trust

Chickerell

The Royal Bournemouth and Christchurch

29 MIU

25 MIU Swanage

Weymouth

Hospitals NHS Foundation Trust Poole Hospital NHS Foundation Trust

Private Hospitals

MIU

Easton

Hospitals outside of the County A&E

Accident & Emergency

MIU

Minor Injury Units

1. 2. 3. 4. 5. 6. 7. 8.

Chard Community Hospital Crewkerne Hospital Yeovil District Hospital Yeatman Hospital, Sherborne Wincanton Community Hospital Westminster Memorial Hospital Salisbury District Hospital Blandford Hospital

9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19.

St. Leonard’s Hospital, Ringwood Oakcroft, Wimborne Victoria Hospital, Wimborne Wimborne Community Hospital Fairmile Hospital Pine Cottage Christchurch Hospital Nuffield Health Bournemouth Kings Park Hospital Royal Bournemouth General Hospital Alderney Hospital

20. 21. 22. 23. 24. 25. 26. 27. 28. 29. 30. 31. 32.

Nightingale House/Court St Ann’s Hospital Poole General Hospital BMI The Harbour Hospital Wareham Community Hospital Swanage Community Hospital BMI The Winterbourne Hospital Dorset County Hospital Weymouth Community Hospital The Westhaven Hospital Portland Hospital Bridport Community Hospital Lyme NHS Medical Centre

There are many hospitals in Dorset, of which several are community hospitals. These provide services such as Minor Injuries Units and out-patient care but are not usually 24 hours or include an Accident and Emergency department. Please check the map for MIU and A&E hospitals and opening hours before setting off. See page 73 for all hospital contacts.

What are NHS foundation trusts? NHS foundation trusts are not-for-profit, public benefit corporations. They are part of the NHS and provide over half of all NHS hospital and mental health services. NHS foundation trusts are a result of the Government’s drive to devolve decision making from central to local organisations and communities. They provide and develop healthcare according to core NHS principles - free care, based on need and not ability to pay.

What makes NHS foundation trusts different from NHS trusts? »»

t hey are not directed by Government so have greater freedom to decide their own

»» »»

strategy and the way services are run; they can retain their surpluses and borrow to invest in new and improved services for patients and service users; and they are accountable to their local communities through their members and governors, their commissioners through contracts, Parliament and to Monitor as their regulator.

NHS foundation trusts can be more responsive to the needs and wishes of their local communities – anyone who lives in the area, works for a foundation trust, or has been a patient or service user there, can become a member of the trust. These members elect the board of governors.

NHS Direct - 0845 4647

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Patient Advice and Liaison Services (PALS) PALS is an accessible and confidential service for patients, relatives and carers. PALS acts independently when handling patient and family concerns, liaising with staff, managers and, where appropriate, relevant organisations to negotiate immediate or prompt solutions. If necessary we can refer patients and families to specific local or national-based support agencies. What will PALS do? PALS will help you if you: »» are unhappy with your hospital, GP or community services and need help to negotiate a solution; »» need advice, have concerns and suggestions but are unsure who to speak to; »» need to identify a problem; »» need to explore various options for sorting the problem out, including use of the formal complaints procedure; »» provide information and where necessary liaise with other staff and services on your behalf; »» would like to be put in touch with voluntary support, advocacy services or need information on other NHS services; »» feel the Trust could learn from your experiences of using its services. PALS will not: »» investigate complaints; »» deal with a problem that is currently being investigated under the NHS Complaints Procedure; »» pursue a concern that has already exhausted the NHS Complaints Procedure. PALS aims to: »» offer advice and support to patients »» provide information on NHS services »» listen and respond to queries »» help sort out problems on your behalf If you have been unable to resolve a problem by speaking with the healthcare staff directly involved, PALS can help you with your questions and concerns.

Dorset County Hospital NHS Foundation Trust Tel: 01305 251150 Dorset County Hospital, Williams Avenue, Dorchester, DT1 2JY Dorset County Hospital was established in 1991 as part of a long–term project to bring together all the local services for acutely ill patients onto one hospital site. The new hospital, just outside Dorchester town centre, was completed in 1997. We were awarded Foundation Trust status in June 2007. We received a ‘good’ rating for the quality of patient services in the latest performance ratings from the Care Quality Commission (2008/09) and a ‘good’ for financial management. Our busy, modern hospital provides a full range of district general services, including an accident and emergency department, and links with satellite units in five community hospitals.

What action will be taken? PALS can informally investigate issues you raise with us. We will ensure the matter is brought before the senior managers of the area concerned. We will contact you with an explanation of what has happened and let you know what has been done to rectify matters for the future. Who do I contact? In each trust and PCT there is a Patient Advice and Liaison Service (PALS) providing on-the-spot help and information about health services. PALS is an NHS managed service designed to deal with queries and concerns quickly and to enable change within organisations based on the needs and experiences of patients, carers and the public. When raising a concern in the first instance talk to the staff involved who are providing the care e.g. ward nurse, receptionist, GP, matron or manager. In many cases problems and concerns can be sorted out locally straight away. If necessary and you wish to speak to anyone not involved with your care you can contact either the PALs officer or the Customer Care Manager.

Dorset HealthCare University NHS Foundation Trust Tel: 01202 303400 11 Shelley Road, Boscombe, Bournemouth, BH1 4JQ Dorset HealthCare University NHS Foundation Trust provides integrated mental health and specialist learning disability services, addictions services, community brain injury, community dental services and some primary care services. We serve a population of almost 700,000 people across the county of Dorset. Our vision is to provide services with which we ourselves would happily be treated, and which we would recommend to our family and friends. Most of our services are provided in the local communities, in people’s homes or in local centres through locally based integrated health and social care teams and facilities. We also provide specialist assessment and treatment inpatient centres. Our range of services are: Childrens Wellbeing and Emotional Services, Mental Health Services for People of Working Age, Mental Health Services for Older People, Services for People with a Complex Learning Disability, Drug and Alcohol Treatment, Community Brain Injury Team, Eating Disorders, Adult Asperger’s Syndrome Team, Community Dentistry, Primary Care Psychological Therapies, Primary Care Social Enterprise Partner We are one of only 37 UK trusts which has been rated ‘Excellent’ for both its ‘Quality of Services’ and ‘Quality of Financial Management’ in the Care Quality Commission’s Annual Health Check for 2008/09. The Trust has achieved Investors in People status and Improving Working Lives Practice Plus Accreditation.

NHS Direct - 0845 4647

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Dorset Primary Care Trust, PALS Officer, NHS Dorset, Quality Directorate, Customer Care Team, Vespasian House, 2nd Floor, West Wing, Bridport Road, Dorchester, DT1 1TS Tel: 01305 361285 | Email: PALS@dorset-pct.nhs.uk

PALS at NHS Bournemouth and Poole, Health Information Shop, ASDA, St Paul’s Road, Bournemouth, BH8 8DL Open Tues - Fri, 10am - 5pm. Sat 10am - 2pm (please note that on occasion our Sat service is closed - please phone ahead to check) Tel: 01202 318954 | Text: 07825 256953 or: Healthpoint, Poole Central Library, The Dolphin Centre, Poole, BH15 1QE Open Mon - Fri, 9.30am - 5pm. Sat 9am -1pm Tel: 01202 675377 | Email: feedback@bp-pct.nhs.uk

Dorset County Hospital, Patient and Customer Services, Dorset County Hospital NHS Foundation Trust, Williams Avenue, Dorchester, Dorset DT1 2JY Tel: 0800 7838058 | Email: pals@dchft.nhs.uk

Dorset HealthCare University NHS Foundation Trust, Customer Services/PALS Co-ordinator, Dorset HealthCare NHS Foundation Trust, 11 Shelley Road, Bournemouth, BH1 4JQ Tel: 0800 587 4997

NHS Bournemouth & Poole Tel: 01202 541400

Canford House, Discovery Court Business Centre, 551-553 Wallisdown Road, Poole, BH12 5AG NHS Bournemouth and Poole is the local NHS organisation tasked with improving the health and well-being of the local population and receives funding directly from the Department of Health. We are expected to invest our resources to tackle health inequalities, promote health and well-being and ensure a comprehensive and equitable range of health care services are available for local people. Beyond this, we aim to be an innovative and dynamic leader within the local health and social care community, known as an organisation focused on and around people, both those we employ and those we serve locally. Our vision for Bournemouth and Poole is of a health population, with informed individuals who are living independent healthy lives, supported appropriately to take care of themselves. When they do need treatment or additional support, we expect local people to be able to access a range of high quality services, at a time and place to suit them. NHS Bournemouth and Poole is the new name for Bournemouth and Poole Teaching Primary Care Trust, which is our legally established title. “The core task for Primary Care Trusts is to invest locally to achieve the greatest health gains and reductions in health inequalities, at best value for current and future service users. World class commissioners will secure effective strategic capacity and capability to turn competence into excellence, transforming people’s health and well-being outcomes at the local level, while reducing health inequalities and promoting inclusion.”

Dorset Out-of-Hours Medical Service Tel: 0845 600 1013 This service is for urgent medical situations only - if you, or a member of your family become ill and you are concerned. It is not for routine enquiries such as booking an appointment with your GP, repeat prescriptions or to obtain test results. If your medical problem is not urgent, please telephone your GP surgery when it is next open, or call NHS Direct on 0845 46 47 for general health advice. Remember: If it is a medical emergency - if you believe that you, or a member of your family might die if you do not get medical help immediately - call 999 and ask for an ambulance.

Out of hours Social Services Support Tel: 01202 657279 The service operates seven days a week 5pm - 8.40am Mon - Thurs and from 4pm Fri - 8.40am Mon. The service provides emergency cover and access to essential services outside of the main local office working hours and covers Poole, Bournemouth & Dorset. It covers the full range of services, including: Adult services, Children’s services, Childcare, Mental health, Older people, Learning and physical disability. Information and advice is provided and, where necessary, visits are undertaken to further assess needs and provide services. During normal office hours you need to call your local office: Bournemouth, Tel: 01202 458000 (8:40am - 5pm Mon - Fri) Dorset County Council, Tel: 01305 251000 (8:40am - 5pm Mon - Fri) Poole, Tel: 01202 633902 (8.30am - 5.15pm Mon - Thurs, 8.30am-4.45pm Fri)

NHS Dorset Tel: 01305 361219 Vespasian House, Bridport Road, Dorchester, DT1 1TS NHS Dorset is the name by which Dorset Primary Care Trust (PCT) is generally known. The Trust is responsible for the health of people in Dorset (excluding Bournemouth and Poole) and ensuring they can access high-quality health services when they need them. We do this by commissioning health services on their behalf. These include primary care services (from GPs, dentists, pharmacists and optometrists) hospital services and public health services. We are also responsible for commissioning a wide range of community services from a number of provider organisations including Dorset Community Health Services (DCHS). These include health visiting, district nursing, intermediate care, school nursing and mental health services. DCHS also provides specialist community services, for example for people with drug or alcohol problems. From 1 July 2011, Dorset Primary Care Trust has transferred the management of community based health services to Dorset HealthCare University NHS Foundation Trust.

NHS Direct - 0845 4647

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

NHS in Dorset

PALS Contacts in Dorset

Where to go for urgent medical advice and support For urgent dental treatment call

0845 7010 401

(Mon to Fri 6.30pm - 9am and all day at weekends and bank holidays).

The NHS belongs to the people. It is there to improve our health and well-being, supporting us to keep mentally and physically well, to get better when we are ill and, when we cannot fully recover, to stay as well as we can to the end of our lives. It works at the limits of science – bringing the highest levels of human knowledge and skill to save lives and improve health. It touches our lives at times of basic human need, when care and compassion are what matter most.

Minor cuts Grazes Colds Hangover

Many common illnesses and injuries can be treated at home Talk to your pharmacist about remedies Get plenty of rest and drink plenty of fluids Keep a well-stocked medicine cabinet

Stock up with: Paracetamol, Ibuprofen, Anti-diarrhoeal medicine, Rehydration mixture, Indigestion remedy, Cold and flu remedies, First-aid kit with bandages, plasters, antiseptic wipes, and cream, eyewash, medical tape, sterile, dressing, thermometer Always read the instructions

Unwell? Unsure? Need advice?

NHS Direct 24-hour answers to any health questions Check symptoms by phone or online Get phone numbers, addresses and opening times of GPs, hospitals and walk-in centres Get advice on what to do next.

Confidential advice 24 hours a day Phone 0845 46 47, website www.nhsdirect.uk Calls cost a maximum of 5p per minute from a BT landline. Calls from mobiles and other networks vary. Your service provider may charge a minimum cost per call. A confidential interpretation service is available in many languages.

Runny nose Headaches Stomach upset Cough & Sore throat

Pharmacy The pharmacist is a qualified expert in medicines They can advise on the best medicines for many common illnesses You don’t need an appointment Get the help you need as quickly as possible.

Find your pharmacy To find opening times of the pharmacist nearest to you, visit www.nhs.uk Or call NHS Direct on 0845 46 47

Persistent pain Chronic backache Vomiting

GP For illnesses and injuries which aren’t life threatening GPs provide medical advice, examinations and prescriptions If absolutely necessary, the GP can make a home visit out of hours

Opening Hours Most GPs are open from 8am to 6pm on weekdays with others varying slightly on those times. The ma jority offer extended sessions, for example before 8am or in the evenings. Check with your surgery or go to www.nhs.uk for your local times. If you need a GP when the surgery is closed, call the Dorset Emergency Care Service on 0845 600 1013

Larger cuts Sprains Strains Minor injuries

Boscombe and Springbourne Health Centre Weymouth Community Health Centre Minor Injury Units Walk-in centre treats urgent illnesses and injuries which are not life-threatening You do not need an appointment You will be seen by an experienced nurse or the GP Open every day of the year.

Boscombe and Springbourne Health Centre is open 8am to 8pm, 365 days of the year. 11, Shelley Road, Boscombe, Bournemouth BH1 4QJ, 01292 727969. Weymouth Community Health Centre is open from 8am - 8pm 365 days of the year. 3 Melcombe Avenue, DT4 7TB, 01305 980000. Minor Injury Units are at community hospitals at Blandford, Bridport, Portland, Shaftesbury (the Westminster), Sherborne (the Yeatman), Swanage, Wimborne (Victoria Hospital), Weymouth and at Lyme Regis Medical Centre. For opening times log on to www.dorset-pct.nhs.uk and follow the links for health services/Dorset community health services/ MIUs or call contact NHS Direct as above.

NHS Direct - 0845 4647

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Your local Emergency Department Only call 999 or go to the Emergency Department if you are seriously ill or badly injured or you could delay treatment for someone more seriously ill than you are. In a real emergency, don’t delay - call 999 for an ambulance.

NHS in Dorset

Heavy bleeding Broken bones Chest pain Suspected stroke Burns

The Royal Bournemouth Hospital, Castle Lane East, BH7 7DW Poole Hospital, Longfleet Road, BH 15 2JB Dorset County Hospital, Williams Avenue, Dorchester, DT1 2JY Yeovil District Hospital, Higher Kingston, BA21 4AT Salisbury District Hospital, Odstock Road, SP2 8BJ

NHS Continuing Healthcare Continuing Care is described by the Department of Health in its National Framework as: “Care provided over an extended period of time to a person aged 18 or over to meet physical or mental health needs which have arisen as the result of disability, accident or illness” If you need continuing care, your care needs will be complex, substantial and ongoing, caused by a disability or chronic illness, or following hospital treatment. Continuing care is also commonly known as long-term care. What Is NHS Continuing Healthcare? A package of services which is arranged and funded by the NHS for people outside hospital with ongoing health needs. An assessment is carried out to determine eligibility. Your primary health need will be assessed by looking at all of your care needs and relate them to four key indicators: »» nature - the type of condition or treatment required and its quality and quantity. »» complexity - symptoms that interact, making them difficult to manage or control. »» intensity - one or more needs which are so severe that they require regular interventions. »» unpredictability - unexpected changes in condition that are difficult to manage and present a risk to you or others. Who Can Apply? Persons over 18 may apply for funding to meet physical or mental health needs that have arisen as a result of disability, accident or illness. Your needs will be assessed by a multidisciplinary team who will review your needs against twelve areas of care known as domains. How To Apply? For current and ongoing funding you can request an assessment through your GP or District Nurse. Assessments for eligibility are also carried out by the multidisciplinary team on the ward or in a care home. Alternatively you can apply in writing for reimbursement for past payments (retrospective applications) or current funding, to the Head of Continuing Healthcare based at Discovery Court Business Centre in Poole.

You will be sent an application and consent form to complete and return. The assessment for eligibility will be made and a decision sent to you in writing. What Is The Role Of NHS Bournemouth And Poole? NHS Bournemouth and Poole is responsible for assessing eligibility for NHS Continuing Healthcare funding, ensuring that the appropriate national eligibility criteria is used consistently. Where appropriate NHS Bournemouth and Poole will refer applications to the appropriate Primary Care Trust for assessment. ©Crown Copywrite, Further information available from: www.bournemouthandpoole.nhs.uk/ local-health-services/NHSContinuingHealthcare.asp

NHS Funded Nursing Care NHS funded nursing care is a contribution towards your registered nursing care made by your Primary Care Trust. You should received NHS funded nursing care if: »» you have been assessed as requiring the services of a registered nurse »» you do not qualify for NHS continuing healthcare (i.e. nursing and accommodation costs) but have been assessed as requiring the services of a registered nurse »» you are not receiving registered nursing care in any other way (e.g. directly from your primary care trust). Applying for Continuing Healthcare or NHS Funded Nursing Care in Dorset If you feel you may be eligible for either Continuing Healthcare or NHS Funded Nursing Care and you are registered with a GP in the NHS Dorset boundary, then you will need to contact the NHS Funded Continuing Healthcare Department, the details are below. NHS Funded Continuing Healthcare and NHS Funded Nursing Care, NHS Dorset, Forston Clinic, Herrison Road, Charminster, Dorset DT2 9TB Tel: 01305 361129 or 361123

* *Calls to 03 numbers should cost no more than geographic 01 or 02 UK-wide calls, and may be part of inclusive minutes subject to your provider and your call package.

NHS Direct - 0845 4647

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

British Red Cross Medical Loan Equipment Service in Dorset Last year, more than 3,400 people were helped by our medical loan service throughout Dorset. The medical loan service provides short-term loan of equipment for those in need including people who have been discharged from hospital, people recovering from short-term illness and those wanting to go on holiday or attend a special event. All equipment is issued with information for safe use and cleaning. Our trained volunteers will help to assist you in your choices and guide you through the process.

LOCATION Bridport

OUTLET ADDRESS

TELEPHONE

OPENING HOURS

Inside the Café Bridport Youth & Community Centre Gundry Lane Bridport DT6 3RL

Redirect enquiries to Dorchester

Tuesday Only 11am – 3pm

Christchurch

British Red Cross Centre Unit 17 Silver Business Park Airfield Way Christchurch BH23 3TA

01202 484074

Mon-Fri 10am – 12 Noon

Dorchester

British Red Cross Centre Unit 5 Parkway Farm Poundbury Dorchester DT1 3AR

01305 215951

Mon-Fri 10am – 1pm

Ferndown

Dana House Spinney Lane Ferndown BH22 9BZ

01202 892772

Mon-Fri 10am - 12 Noon

Poole

Unit 1, Albany Business Park Cabot Lane, Poole BH17 7BX

01202 699453

Mon-Fri 10am – 12.45pm

Swanage

41A, Kings Road West, Swanage, BH19 1HF

01929 423517

By Appointment Only

What can I loan – Wheelchairs, Commodes, Highback Chairs, Rollators, Mobility aids, and many more items.*

What will it cost – The medical equipment service is free but relies entirely upon donations to cover operational costs and to acquire new equipment. A donation is vital to the survival of the service and we can give suggested guidance if required.

How long can I keep things – Our service is designed to help in a crisis or to meet short term need. We have a limited supply of equipment to meet an ever-increasing demand. Our maximum loan period varies between one to three months, depending upon demand at the time of your loan. For long term needs contact your GP or Social Services, if they cannot help, you can also buy equipment you need from our local outlets*.

*Please telephone outlet first for full list of equipment to loan or purchase A delivery and collection service is available throughout Dorset upon request and subject to availability. We do ask for help to cover the cost and this must be booked in advance through our local outlets or by calling our golden number 0845 331 3331 Monday to Friday, 9am – 5pm.

01305 215951

In summary we loan, sell, repair, service, deliver and care. The British Red Cross also provides other services including Transport & Escort, Therapeutic Massage, Meet & Greet Service and are looking into extending their Home from Hospital, Care & Response service which currently operates throughout Somerset and Cornwall. If you need any further information on the services we provide locally please call the Care in the Home Team Leader on

01305 214430.

Please note these services may not be available everywhere throughout the UK, you can find contact details and local information of all our services via our website listed below.

www.redcross.org.uk The British Red Cross Society, incorporated by Royal Charter 1908, is a registered charity in England & Wales (220949) and Scotland (SC037738)

NHS Direct - 0845 4647

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

NHS in Dorset

Dorset & Somerset Air Ambulance Any one, at any time could require the services of the Air Ambulance. The Dorset and Somerset Air Ambulance is a registered Charity. We receive no direct funding from the Government or the National Lottery so we rely entirely on the generosity of the public to support us. We pride ourselves on having an outstanding air ambulance emergency service. Our team of highly trained paramedics and pilots use their knowledge, skill and cheerful enthusiasm to save lives every day. It now costs £3,800 per day to keep YOUR Air Ambulance flying, which equates to approximately £1.4 million a year. Since our formation in March 2000, we have attended over 8,200 incidents – many of them life-saving.

The Dorset and Somerset Air Ambulance celebrated its 10th anniversary during 2010. Reaching this milestone is an achievement in its own right and we would not be here today without your continued support. Over the years, with your help, we have been able to provide one of the most outstanding air ambulance emergency services in the country. We hope that you feel proud, that with the support you give, many lives have been changed, and many lives have been saved.

Every second counts when a person’s life is in danger. Our helicopter flies at approximately 150 mph. We can deliver medical care to patients in-flight and will transfer patients direct to the hospital which best meets their needs.

Raising Funds Why The Air Ambulance Is Needed… The Air Ambulance can be anywhere within the two counties in under 19 minutes of an emergency call. We can easily reach isolated locations such as moorlands, hilltops, and cliff-tops, where there are no roads for land ambulances and we are not help up by traffic jams.

Because our service answers emergency calls 365 days of the year, our fund-raising has to be constant.

The money you raise today flies our helicopter tomorrow. Whatever you decide to do, no matter how small, it will make a difference and help us to continue saving lives.

For more information and details of how you can show your support or become a volunteer, please visit: www.dsairambulance.org.uk

NHS Direct - 0845 4647 www.dsairambulance.org.uk or call: 01823 669604

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Care Homes This section provides information and things to consider before moving to a Care Home. Homes are listed alphabetically by district. Introduction

Choosing where to receive the care you require can be a daunting task, particularly as it often involves leaving a home with which you are familiar and in which you may lived for many years. Whenever we choose a new place to live, we do so on the basis of a mixture of logic and emotion. Logic dictates where it should be and how close to family and friends etc. The emotional element is based on whether or not it feels like home. Written information and brochures can tell you about the practical issues but the “feeling of the place” is something you must establish for yourself. The key advice is to visit the homes which meet your practical requirements. Prepare a list of the issues which concern you and don’t be afraid to ask questions. You will find care providers more than happy to discuss your needs and concerns. Many of us have preconceptions about care homes and sadly, the image of care provision has not been well presented in the media. Television programmes and press articles tend to focus on the sensational and all too often it is the occasional problems which are highlighted. The vast majority of homes providing high standards and first class care are simply not newsworthy. Everyone has their own idea of what is nice, what suits them and what meets their own preference. The question therefore needs to be “does it suit me?” and in this respect there is no right or wrong answer. Who Provides Care? There are three principal providers of residential and nursing care. Most local authorities own and operate homes of their own although the numbers of places they provide have declined over recent years. The voluntary and charitable sector provides a relatively small but important provision and the largest group is the independent or private sector. How Do I Measure the Quality of a Home? The difficulty with quality is that it can mean different things to different people and therefore it is extremely difficult to measure. All establishments providing residential or nursing care have to be registered with the authorities and comply with the prevailing regulations. This ensures that the home complies with the requirements of health and safety, staffing levels, hygiene, drug administration and accepted good practice. Homes are inspected regularly and the latest inspection report is available by asking the owner, manager or via the Care Quality Commission. It should however be remembered that the inspection process tends to examine systems and procedures rather than caring.

How Much Will It Cost? The cost of care will vary between homes and across each region of the country. Although cost is an important consideration, affordability is perhaps the more significant issue and getting advice on benefit entitlement and how best to manage finances is crucially important. The CareAware Helpline can assist in this regard. With the requirement for higher standards, increasing wage levels and rising operating costs, care fee inflation can be an issue and so it is also important to consider the future situation, particularly if the care need increases. Demographic trends suggest that more of us will need residential care in the future and with home closures continuing, the availability of care beds can be expected to reduce and this in turn may lead to higher prices. Are There Specialist Homes? Some homes offer specialised care services. This may range from homes which provide male or female only accommodation to those which cater for particular problems and difficulties. How to Find Potential Homes Some people are aware of the home they would prefer, perhaps through a recommendation or because a friend was resident there. However, many face the prospect of making a selection from scratch. The local authority will provide a listing of all registered homes and there are the traditional information sources such as Yellow Pages etc. In addition, many homes are part of local regional or national care associations who produce directories and listings. An alternative is the Care Quality Commission which took over from the Commission for Social Care Inspection on 1st April 2009 www.cqc.org.uk or 03000 616161 CareAware Edition 04.09 Caring Solutions for Age Old Problems www.careaware.co.uk

Other publications include ‘Finding and Paying for a Care Home’ by Help the Aged (now Age UK) (available by calling 020 7278 1114 or by visiting their website: www.helptheaged.org.uk/en-gb/AdviceSupport/AdviceLeaflets) and ‘The Care Home Handbook’ by Counsel + Care which can be downloaded from: www.counselandcare.org.uk/helping-you/ carehomehandbook 0845 300 7585

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Before deciding to go into a care home, have you considered whether it is possible for you to stay in your own home? »» Have you contacted your local social services department and asked them to assess your needs for services such as home care, meals, day care or respite care? »» Have you been in touch with your GP to make sure a medical assessment of your needs has been carried out? »» Have you been in touch with organisations such as your local Age Concern to see if there is any way they can support you or perhaps tell you about social activities in your area? »» If you are finding your current home difficult to manage, have you considered a move to sheltered/ retirement housing or Extra Care Housing? »» If you are finding the stairs, bath or toilet hard to manage, have you asked your local social services department if they can provide useful equipment? »» If your house needs repairs or alterations, have you asked your local Home Improvement Agency or council housing department whether there are any grants available? »» If you are finding it difficult to manage financially, have you contacted the Pensions Service, the Housing Benefit section of your local authority or organisations such as the Citizens Advice Bureau or Age Concern to see whether you are receiving all the benefits to which you are entitled? Types of Homes Care homes providing personal care vary in size and facilities. All are expected to provide a room, meals, help with personal care such as dressing, supervision of medication, companionship and someone on call at night. Care homes providing personal care give care during normal short illnesses but do not provide constant nursing care. Care homes providing nursing care also vary in size and facilities, but all provide personal and nursing care 24 hours a day for people who are bedridden, very frail or have a medical condition or illness that means they need regular attention from a nurse. There is always a qualified nurse on duty. Older people diagnosed with dementia may need a care home with an additional category of registration (DE). These were previously known as EMI homes. Care homes may be owned and operated by private individuals, companies owning groups of homes, not for profit organisations and local authority social services departments. All care homes in England are registered and inspected by the Commission for Social Care Inspection (CSCI). In Scotland this is the Scottish Commission for the Regulation of Care and in Wales, the Care Standards Inspectorate for Wales. Local authorities still retain responsibility for homes in Northern Ireland. Inspection reports are available from the home or the relevant authority. Respite Care Short term care or intermediate care is usually available in a care home, but possibly at home with the assistance of professional carers. You may consider respite care for a number of reasons:

Care Homes

Is a care home right for you?

»» »»

to build up your strength after a stay in hospital, after a stay in hospital, while you are waiting to move somewhere »» permanent; »» to have a break, or to give your carers a break, or; »» to see whether you would like to live in the care home permanently. (See pages 52 -54 for more information on respite care and day services) Choosing a care home If you can afford to pay your own fees you can choose a home and make your own arrangements. Before making any arrangements, it is a good idea to ask for a local authority assessment of need, particularly if you may need help with the fees at some point in the future. If you are paying your own fees, the care home must provide a written contract at the time you move into the home. If possible, try and arrange a trial stay in a home before making a final decision. Finding a care home Phone EAC’s free Advice Line on 020 7820 1343, search directly on-line at www.HousingCare.org or email at enquiries@eac.org.uk . Paying for a care home Fully funded NHS care: People with very high nursing or medical needs may qualify to have their care fully funded by the NHS under the Continuing Care criteria (See page 12 for more information). Care homes vary in cost. Depending on the location and services provided, the fees can vary from about £300 a week to £1,000 or more for a home providing nursing care. If you need help towards the cost of a care home you must first contact your local social services department and ask for an assessment of your needs. This will tell you whether you meet the authority’s criteria for a care home and how much the authority will ‘normally’ pay for someone with your assessed care needs. You are also advised to contact the social services department if there is any chance you may need financial help towards the cost of fees in the future. For further advice and written information on funding care contact EAC’s free Advice Line on 020 7820 1343 or at

enquiries@eac.org.uk.

Paying for services in a care home (Residential & Nursing Care) Each person requiring funding must have their care needs assessed and must meet the eligibility criteria for funding. The amount a person has to pay will depend on their individual financial circumstances. The rules for deciding how much people pay towards service in care homes, and the capital limits for funding are laid down by the central government in the ‘Charging for Residential Accommodation Guide’. Currently people with more than *£23,250 capital will be required to pay the full care costs although they may be eligible for free nursing care. (*Rate as at April 2010) Please note that if you have been assessed as needing continuing NHS care services, or you have been placed in a care home under section 117 of the Mental Health Act 1983, you will not be charged for your care whilst you continue to be eligible for funding and this factsheet will not apply to you.

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

The financial assessment If we assess that you require services in a care home and you wish to apply for funding for your placement, we will work out how much you will be required to pay towards the care costs. This is called a financial assessment. A Benefits Officer will either visit you, or a person you have nominated to act on your behalf, to collect information about your income and savings. The visiting officer will also ensure that you are receiving all the benefits you are entitled to. Any information provided will be treated in confidence in accordance with the Data Protection Act. What we will need to see It would be helpful if you could have the following information available for the visiting officer: Income »» Letter from the Department for Work and Pensions giving details of all the benefits you receive, e.g. Retirement Pension, Income Support, Pension Credit, Guarantee and Savings Credit, Attendance Allowance, and/or a bank statement showing these payments »» Notification of any private pension or annuity »» Details of any other income you may have Savings »» Bank Statements »» Building Society Books »» National Savings Books »» Premium Bonds and National Savings Certificates »» Stock and Share Certificates »» Details of endowment insurance policies »» The value of land or property (other than your own home) that you own »» Details of any other savings and investments Calculating your charge Any savings below £14,250 are ignored. For savings of £23,250 or less but more than £14,250, we will assume an income of £1 per week for every £250 or part thereof. E.g. If you have savings of £16,500 we would ignore the first £14,250 leaving £2,250. We will assume an income of £9 a week. This is called ‘tariff income’. The charge you will be expected to pay will be your total weekly income, including any tariff income, less the statutory personal allowance, currently £22.30 weekly. If you are over 65 you may qualify for an additional savings disregard of up to £5.75 weekly. Please note that some income is disregarded from the assessment. For example, 50% of any personal pension you may have if you are maintaining your spouse at home, and if your stay at the care home is temporary, we will make extra allowances for the upkeep of your own home. Information about choice of home If you would prefer to live in a care home and the fees are more expensive than the amount that has been agreed for your placement, you can still be funded in the home if the care manager agrees that the accommodation is suitable and providing that another person is able to meet the difference in costs. This is called a ‘top-up’. The legislation prevents residents ‘topping up’ their own fees if they choose more expensive accommodation, although there is one exception to this rule. The exception is that if you own your own home you will be allowed to live in more expensive accommodation and ‘top-up’ your own fees during the first twelve weeks of a permanent placement. However, if you choose to take this option, you should be aware that if your disposable capital runs out before you can sell your property, it is unlikely that the local authority

will be able to make up the shortfall in your care costs. Your care manager should be able to advise you about this. Your home When you move into a care home on a permanent basis the value of your home is disregarded for the first 12 weeks. After that we may include the value of your home, as savings, but this will depend on your individual circumstances. We will not take the value of your home into account if someone else lives in it who is: »» Your husband/wife or partner »» A relative who is aged 60 or over »» A relative who is disabled »» A dependent child (A relative means a parent, child, step-parent, stepchild, brother, sister (or their husband/ wife or partner), grandparent, grandchild, uncle, aunt, nephew or niece). We do have discretion to disregard the value of your property in exceptional circumstances, for example if there is a person living in the property who has no other home and has been your long term carer. Deferred payments If your home is included in the assessment of charge you do not have to sell it. If you do not want to sell your home or can’t sell it quickly enough to pay for your care you may apply for the deferred payment scheme. Under this scheme, Dorset County Council places a legal charge on your property and in return pay your care costs, less any charges that you can pay from your weekly income. The amount that Dorset County Council pay will accrue as a debt, just like a mortgage, although no interest is added while you remain in the care home. The debt must be repaid by you or your estate as soon as the property is sold, or within 56 days of you leaving care. There is a charge for the administration costs involved in setting up the legal charge. Short term breaks If it is agreed for you to go into a care home for a planned short break, a change of scene or so that your carer can have a holiday, providing you have under £23,250 you will be asked to contribute a flat-rate weekly charge. Flat-rate charges If you move into a care home before your charge has been assessed you can opt to pay a flat–rate charge for the first four weeks of your placement whilst your charge is being assessed. ©Crown Copywrite (Dorset County Council, April 2010)

More information If you require detailed information please do not hesitate to contact:

Dorset Financial Assessment Team, Tel: 01305 224945, 01305 224894 or 01305 228581.

Bournemouth Financial Assessment and Benefits Team, Tel: 01202 608023 / 608022 / 608020 Email: jointfabteam@bournemouth.gov.uk

Poole Social Services Help Desk Tel: 01202 633902 Mobile 07779 880212 (for texts only) Email: sshelpdesk@poole.gov.uk Compliments and complaints Adult and Community Services Dorset: Bournemouth: Poole: See page 73 for full contact details

01305 228563 01202 458953 01202 261158

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Care Homes in Dorset Nursing Home No. of beds

Residential Home Day Services

Dementia Respite

Physical Disability

Old Age

Sensory Impairment

Mental Health

Terminally Ill

Nursing Homes in Dorset Nursing Homes in Bournemouth

Norlington Care Home

Avon Cliff

Queensmount

BH1 3PE 01202 789998 52

Bracken Lodge BH6 3TB 01202 428777 18

BH6 3PW 01202 422064 37

BH8 9DA 01202 391144

Shelley Park & Shelley House BH5 1HQ 01202 396933

St Anne’s Private Nursing Home BH6 3ES 01202 425642

BH4 9DR 01202 761420 35

Farway Grange BH8 9EA 01202 511399 26

High Trees Nursing Home BH4 9NB 01202 761380 13

Kelso BH6 3PA 01202 432655 12

Merstone Hall BH5 1HF 01202 309813 45

Muscliff Nursing Home BH9 3RE 01202 516999 40

Nightingale Nursing Home BH3 7JA 01202 520120 28

BH23 4AH 01425 272666 56

Avon View BH23 2GZ 01202 485170

BH4 8HP 01202 761307

Drumconner

Avon Reach

Chine Breeze Court 20

Nursing Homes in Christchurch

St Bridgets BH3 7BY 01202 291347 12

Sunrise Operations of Westbourne BH4 9DR 01202 760966

Bramblegate BH23 5RF 01425 276846 4

Highcliffe BH23 5JS 01425 272093 46

Naseby BH23 2BY 01202 471096 21

The Crescent BH3 7DS 01202 553660

Newtown House BH23 5JW 01425 272073 26

The Riseborough Care Home BH2 6BT 01202 318567 74

Whitelodge & St Helen’s BH5 1AR 01202 395822 54

Pinebeach BH23 4EW 01425 273122 36

Silverways BH23 4LJ 01425 272919 61

Windsor Court BH2 6NJ 01202 554637 58

Zetland Court BH4 8HU 01202 769169 63

Nursing Homes in East Dorset Amberwood Ferndown BH22 9AX 01202 851510 54

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Waterloo Care Home Ltd

Ferndown BH22 0LQ 01202 891333

Wimborne BH21 6RD 01202 824807 36

Fernhill Ferndown BH22 9AW 01202 651800 58

Nursing Homes in Poole Ashley Court

Ferndown Nursing Home Ferndown BH22 8JG 01202 875909

Care Homes

Brook View

BH14 0PA 01202 715902

Nursing Homes in North Dorset Blandford Grange

Avalon BH13 6JS 01202 761119

Blandford DT11 7DE 01258 458214

Forest Hill House Nursing Home Wimborne BH21 3RT 01202 631741 36

Avonwood Manor

Hays House

BH12 1ES 01202 763183

Shaftesbury, SP7 9JR 01747 830282

Oakdene Wimborne BH21 6RB 01202 813722 45

Birds Hill

The Cedars Shaftesbury SP7 8DF 01747 852860

BH15 2QJ 01202 671111 72

Burwood Nursing Home

The Wimborne Care Home

The Mellowes

Wimborne BH21 2DJ 01202 877614

Gillingham SP8 4RE 01747 826677

BH18 8AL 01202 693224 26

Whitecliffe House

Waypoints Verwood BH31 7AH 01425 481200

Blandford DT11 7BQ 01258 450011

Canford Chase BH13 6EU 01202 766182

Danmor Lodge A relaxing atmosphere with high standards of care...

• • • • • •

Situated near to the beautiful Weymouth coastline Comfortable rooms, most with en-suite facilities Two lounges Spacious new conservatory Two 8-person passenger lifts giving level access to all rooms Hydrotherapy baths

Qualified massage, aromatherapy and reflexology 24-hour care for respite or long-term requirements Day-care facilities with free transport for the elderly at home • Complimentary use of our own mobility scooter • Full and varied programme of events for residents including day trips, visits to shows and Keep Fit to Music For further details, call Residential Proprietors, Sue or Robin Hasler on 01305 775462 or view our virtual tour on our website

Tel: 01305 775462

• • •

14 Alexandra Road, Lodmoor Hill, Weymouth DT4 7QH |

www.danmorlodge.co.uk

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Care Homes in Dorset Nursing Home No. of beds

Residential Home Day Services

Chalgrove Care & Nursing Home BH13 6JF 01202 767493

Dementia Respite

BH18 8BY 01202 692279

Old Age

Marlborough House BH14 0ER 01202 747924

Lyme Regis DT7 3HX 01297 442322

BH14 0DA 01202 715760 69

Ormonde BH13 6JS 01202 760838 24

Sandringham House BH14 8TH 01202 744409 16

The Aldbury BH12 4NA 01202 851510 55

The Branksome Park BH13 7BY 01202 761449 60

The Magna Care Centre BH21 3BQ 01202 601831 69

Nursing Homes in Purbeck The Old Rectory Swanage BH19 3HB 01929 425383 34

York House

Lymewood Nursing Home Lyme

Swanage BH19 1PQ 01929 425588

Regis DT7 3XA 01297 445444

Marley House

Nursing Homes in West Dorset Abbey View Sherborne DT9 4HD 01935 813222

Regency Manor

Terminally Ill

Lyme Regis Nursing Home

Hillsdon Nursing Home 21

Mental Health

Wordsworth House Care Home

BH14 0LG 01202 742753

Sensory Impairment

Swanage BH19 2HR 01929 423614

Delph House

Physical Disability

Dorchester DT2 8JR 01305 852858 26

Queen Charlotte House Chickerell DT3 4DQ 01305 773128 51

Riverside

Belle Rose Dorchester DT1 1PW 01305 265787 12

Bymead House Bridport DT6 6BS 01297 560620 30

Castle View Dorchester DT1 2NH 01305 756476 57

Cerne Abbas Care Home Dorchester DT2 7AL 01300 341008 66

Chestnut House Nursing Home Dorchester DT2 9FN 01305 257254 85

Sherborne DT9 3QZ 01935 812046 39

Somerleigh Court Dorchester DT1 1AQ 01305 211833 40

St James Park Nursing Home Bridport DT6 3EU 01133 816100 46

Steepleton Manor Dorchester DT2 9LG 01305 889316 30

Whitway House Dorchester DT2 9LG 01305 889455 39

Cheverels Care Home Dorchester DT2 0BE 01300 320348 16

Nursing Homes in Weymouth & Portland

Greenbushes Nursing Home

Avon Lea Nursing Home

Dorchester DT1 2EN 01305 262192

Weymouth DT4 7JZ 01305 776094

Hyde Crook House Frampton DT2 9NW 01300 320098 22

Weymouth Care Home Weymouth DT4 7QF 01305 784518 35

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Care Homes

Residential Homes in Dorset Residential Homes in Bournemouth Adamscourt Res Care Home BH3 7HP 01202 529855 25

Alexandra Centre BH8 9EA 01202 528420 14

Aspen Grange BH5 1AH 01202 395435 43

Auckland Res Care BH6 3ET 01202 427166 10

Beechey House BH8 8LL 01202 290479 16

Beechwood House BH8 8LJ 01202 551305 13

Blenheim BH3 7AZ 01202 557090 31

Broadwaters BH6 4LA 01202 423709 29

Castle Dene BH8 0DB 01202 397929 50

Clifton Lodge BH6 3PA 01202 428598

Kings House BH4 8JQ 01202 764455 19

Colindale Care Home BH8 9DL 01202 514733

Knyveton Hall BH1 3QR 01202 557671 39

Coniston Lodge BH6 5AS 01202 421492

Leybourne House BH10 6HH 01202 574426 41

Crosby Lodge BH9 1BZ 01202 517186

Linkfield Court BH1 3QG 01202 558301 29

Dalvey House BH6 3DD 01202 423050 19

Evergreens Care Home BH3 7JJ 01202 526925 22

Fair Haven BH1 3QQ 01202 553503 30

Florence Lodge BH5 1HJ 01202 397094 25

Genesis Care Home BH3 7AS 01202 515713 13

Lyndale BH4 8HX 01202 764425 9

Milton Grange BH8 8LP 01202 556873 16

Milton Lodge BH8 8LP 01202 556873 18

Nightingales Res Home BH6 3AH 01202 429515 11

Overcliff House BH6 4DL 01202 424929 18

Glenhurst Manor

Pinehurst Rest Home

BH4 8BB 01202 761175

BH5 2AD 01202 418744

Chalfont

Hannah Levy House Trust

BH6 3SR 01202 420957

Portelet House Res Care Home

BH2 5QR 01202 765361

BH6 3SY 01202 422005

Cherry Tree Lodge BH6 4LB 01202 429326 20

Highfield Manor BH4 9LA 01202 769429 27

Highview Res Home

Chimera BH4 8DT 01202 767144 7

Clifton House BH5 1HW 01202 393385 23

BH6 3AT 01202 428799 19

James Burns House BH8 0AS 01202 523182 21

Portelet Lodge BH5 1HD 01202 398982 21

Primrose Lodge [Bournemouth] BH6 4AD 01202 429514 27

Retired Nurses National Home BH7 7EE 01202 396418 52

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Care Homes in Dorset Nursing Home No. of beds

Residential Home Day Services

Richmondwood BH8 9DL 01202 511179

Dementia Respite

BH6 3NZ 01202 428132

BH5 1JF 01202 396100

BH5 1HP 01202 301918

BH23 4EB 01425 272718

Templeman House

Woodside Lodge Care Home

BH10 6HP 01202 537812

BH2 4EB 01425

The Fearnes BH1 3QR 01202 296906 40

White Lodge & St Helens BH5 1AR 01202 395822

BH6 4HR 01202 427144

Abbey Rose Sherborne BH24 2QG 01202 877764 24

Ashleigh [Wimborne] Wimborne BH21 1BX 01202 883314

Residential Homes in East Dorset

(please see ad on page 45) BH6 3QB 01202 422213

BH2 6PD 01202 551208

Wickmeads

St Annes Court

Southwood Lodge

Residential Homes in Christchurch Avon Lee Lodge BH23 7JU 01202 476736

St Bridget`s Res Home

Autumn Care Ferndown BH22 8RB 01202 573746 14

Chaseborough House Wimborne BH21 6SG 01202 822908

BH3 7JH 01202 515969 10

Summerhayes Res Home

Avondene BH23 3LY 01202 483991 11

Chestnut Lodge Ferndown BH22 0EN 01202 892116 10

BH11 9AN 01202 574330 21

Sunningdales

Brook House BH23 2AX 01202 483960 11

Clarence House Ferndown BH22 8JF 01202 894359 24

BH6 3NN 01202 426745 10

Sunrise of Westbourne

Laurels Retirement Home BH23 2AR 01202 470179 20

Denewood House Care Home Ferndown BH22 0LX 01202 892008

BH4 9DR 01202 760966 112

Queensmead BH23 2LX 01202 485176

Sunrise of Southbourne BH6 3DS 01202 437600 69

Talbot Manor BH3 7HT 01202 512918 12

Terminally Ill

Wisteria Lodge Care Home

Shalden Grange

Mental Health

BH10 4HG 01202 537571

Seacliff Care Home

Old Age

Sensory Impairment

Talbot View

Seabourne Residential Home

Physical Disability

Fairlawn Ferndown BH22 9HB 01202 877277 60

Reside at Stour Road (please see ad on page 45) BH23 1PS 01202 481160 20

Five Gables Care Home Ferndown BH22 0JF 01202 875130 13

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Ringwood BH24 2NY 01425 474347

Larks Leas

Delapre House

Blandford DT11 7DE 01258 452777

BH11 9NE 01202 570800

Highgrove Wimborne BH21 7NF 01202 875614

Millbrook House

Dorset House

Blandford DT11 8EY 01258 860330

BH15 4HL 01202 672427

Holmwood Ferndown BH22 8PR 01202 593662

Mulberry Court Gillingham SP8 4RE 01747 822241

Mile Oak Rest Home Wimborne BH21 2EU 01202 885225 20

Nazareth Lodge Ltd Sturminster Newton SP8 4RE 01747 822241 24

Elizabeth House [Poole] BH12 4PX 01202 744545 43

Heathlands BH14 0PZ 01202 676858 51

Kingland House BH15 1TP 01202 675411

Ringwood BH24 2ED 01425 473822

Spetisbury Manor

Blandford DT11 9EB 01258 857378

Stoneleigh House

Wimborne BH21 1AN 01202 884908 12

St Ives House 23

Care Homes

Foxes Moon

Lilliput House Rest Home BH14 8LH 01202 709245

St Denis Lodge

Shaftesbury SP7 8BS 01747 854596

Streets Meadow

Wimborne BH21 1AS 01202 884620 60

Long Close BH13 6DQ 01202 765090

St Martins

Gillingham SP8 4DZ 01747 823221

Summerhill Ferndown BH22 0ER 01202 870935 15

Maidment Court BH15 2NX 01202 674423 46

The Malthouse Gillingham SP8 4EW 01747 822667

Thornfield Care Home Ferndown BH22 9AY 01202 861845 17

12 Orchard Mews Gillingham SP8 4PE 01747 826338 3

7 Hyde Road Gillingham SP8 4BX 01747 825104 2

Castle Hill House Shaftesbury SP8 4BX 01747 854699 30

Castleman House Blandford DT11 7HX 01258 452315 48

Kendal Bank Care Gillingham SP8 5PB 01747 825666 3

BH14 0ER 01202 746761 52

The Old Rectory Sturminster Newton DT10 2LL 01963 362624

Residential Homes in North Dorset

Marlborough House

Mitchell House BH17 8US 01202 681446 50

Residential Homes in Poole Alexandra House [Poole] BH14 9EW 01202 746640

Park Lodge BH18 8EA 01202 694232 17

Park Manor BH13 6BS 01202 764071 37

Aranlaw House Care Home BH13 6HZ 01202 763367

Pinewood Tower BH13 6HZ 01202 762855 14

Avonwood Manor BH12 1ES 01202 763183

Southmead BH18 8ES 01202 694726 16

Canford Cliffs BH13 7JS 01202 700272 14

St Cecilia BH12 1ES 01202 767383 15

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Care Homes in Dorset Nursing Home

Residential Home

No. of beds

Day Services

Dementia Respite

Physical Disability

Old Age

Mental Health

Staddon Lodge

Terminally Ill

York House

BH12 1ER 01202 764269 12

Swanage BH19 1PQ 01929 425588

Residential Homes in Purbeck

The Grange

Anglebury Court

BH14 0QW 01202 715914

Wareham BH20 4HB 01929 552585 36

The Laurels and Pine Lodge

Castle Farm Res Care Home

BH15 3NA 01202 743202

Lytchett M. BH16 6BZ 01258 857642 22

The Sheridan Care Home

Clifftop

BH14 8PQ 01202 735674

Swanage BH19 1LS 01929 422091 32

Two Cedars

Heathcote

BH18 8AF 01202 694942

Swanage BH19 1JJ 01929 423778 15

Wessex Lodge [Poole]

The Barn

BH14 9PU 01202 738234

Poole BH16 6JN 01202 631063

Sensory Impairment

Residential Homes in West Dorset Avenue House Dorchester DT1 2EN 01305 265365 33

Broadwindsor House Beaminster DT8 3PX 01308 868353 21

Clarondene Res Care Home Lyme Regis DT7 3AA 01297 442876 12

Coneygar Lodge Ltd Bridport DT6 3BA 01308 427365 22

MONTROSE CARE HOME

40 PRINCE OF WALES ROAD, DORCHESTER, DORSET, DT1 1PW TEL: 01305-262274 FAX: 01305 261330 e-mail: montrosecare@aol.com Website: www.montrosecarehome.com * Long term & respite residential care * Individual care plans * Warm family atmosphere * Experienced friendly staﬀ * Extensive activities programme * Comprehensive menu * Two lounges and a dining room * En-suite rooms available * Large landscaped rear garden

For more information or to arrange a visit, please telephone the Manager, Chrissy Grinrod.

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Dorchester DT1 1ET 01305 266054

The Hayes

Danmor Lodge (see ad on page 21)

Sherborne DT9 3ED 01935 814043

Weymouth DT4 7QH 01305 775462

Drayton House Bridport DT6 5BH 01308 422835 19

The Homestead Bridport DT6 4AY 01308 423338

Friary House Weymouth DT4 7PY 01305 782574 16

Eastbury House Sherborne DT9 3BZ 01935 812132 19

Goldcrest

The Hyde Bridport DT6 4LB 01308 427694

Weymouth DT4 7LF 01305 830400 26

Fairfield House Lyme Regis DT7 3HH 01297 443513 34

The Old Vicarage Sherborne DT9 6HL 01935 873033

Ingleside Weymouth DT3 5LG 01305 812667 17

Garden House Sherborne DT9 4HN 01935 813188 15

Thistlegate House Charmouth DT6 6BY 01297 560569

Mount Pleasant, [Weymouth] Wolfeton Manor 31

Maiden Castle House

Portland Res Home 12

Residential Homes in Weymouth & Portland

Primrose Lodge, Weymouth Weymouth DT4 7LG 01305 786568 38

Agincourt 31

Dorchester DT2 8PJ 01305 853524 15

Portland DT5 1HN 01305 826983

Weymouth DT4 7LG 01305 777999

Lytchetts

Weymouth DT3 5JF 01305 760903

Dorchester DT2 9QL 01305 262340

Bridport DT6 4EY 01308 423277

Sherborne DT9 3LT 01935 816382

Weymouth DT4 9QB 01305 773663

Lyme Regis DT7 3HQ 01297 443821

Harbour House

Ludbourne Hall

Legh House Tree Tops Res Care Home

Grassington House Dorchester DT1 1PP 01305 267968

Weymouth DT4 7JU 01305 782343

Glencairn Res Home Dorchester DT1 1RU 01305 268399

Kingsley Court

Portland Residential Home Portland DT5 1HN 01305 826983 12

Bay Tree Lodge Weymouth DT4 8RS 01305 772271 6

Dorchester DT1 2NJ 01305 251661

Primrose Lodge Weymouth Weymouth DT4 7LG 01305 786568

Bosworth Montrose (see advert left) Dorchester DT1 1PW 01305 262274

Weymouth DT3 6HR 01305 833100 22

Park House Dorchester DT2 9JN 01305 889420

Lyme Regis DT7 3ES 01297 442483 22

Sidney Gale House Bridport DT6 3QG 01308 423782 44

Weymouth DT3 5HE 01305 782736 21

Buxton House Weymouth DT4 0QE 01305 760834 32

Shire House

Rodlands

Sunny Bank Weymouth DT4 9QE 01305 783558 31

Chestnuts Weymouth DT4 9QS 01305 784996 13

Crecy Res Home Weymouth DT3 5EP 01305 769911 40

The Lawns Weymouth DT4 7QU 01305 760881 42

Trafalgar Care Home Weymouth DT4 7LF 01305 777567 29

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Care Homes

Culliford House

Care at Home “When asked, many older people would prefer to remain in their own homes if they needed care and indeed, for some time now, it has been government policy to encourage and enable this to happen. Whatever the reason for needing it there is a myriad of help, care and support available if you know where to turn to get it.” - First Stop

Introduction from Age Uk Most of us want to live independently in our own homes for as long as possible. As we get older, we may need support and assistance to enable us to do so. This can take the form of personal care, making our home more suitable for our needs or financial assistance from benefits or elsewhere. Help you might be able to get includes: »» Personal care »» Help to manage and feel safe at home »» Financial assistance »» Health services »» The local authority social services department is the main state provider of assistance. As an older person you will almost certainly be entitled to an assessment to establish what your needs are and suggest how those needs can be taken care of. Each local authority sets eligibility criteria, which are rules identifying the services they will provide for different levels of need. Even if you do not want your authority to arrange services for you, the assessment is useful as a way of identifying what services might benefit you. Contact your local authority social services department and ask them to carry out an assessment of your needs. Their number should be in the phone book or your local Age UK partner can tell you how to contact them - call us free on 0800 169 6565 to find your nearest one.

Personal care Personal care means help with tasks like getting up and getting dressed, washing and bathing. Providers of this kind of care include social services, private care agencies and voluntary organisations. Across the UK, agencies that provide personal care workers have to be registered with the regulatory body for care services in that nation and are regularly inspected to ensure that minimum standards are met. If you need personal care or assistance with your essential daily tasks, you may be eligible for Attendance Allowance or Disability Living Allowance. Information on living independently and employing care workers is available from the National Centre for Independent Living website: www.ncil.org.uk

Help with your house and garden You may require help with housework, gardening, shopping, laundry and other day-to-day tasks. Many local authorities only offer limited assistance with these. Local voluntary organisations, including Age UK and Age Concern groups, may run services or you can employ someone privately.

Local voluntary services Local voluntary organisations and charities operate in most areas. They may deliver services on behalf of the local authority but can be particularly useful in covering activities that your local authority does not provide. Examples include gardening and handyperson services, befriending schemes and social activities. There are around 400 local Age UK / Age Concern groups, each offering a range of services and activities to the communities in which they are based. Call Age UK advice free on 0800 169 6565 to find your nearest one.

Is there any help for people who look after me? You may be helped by a family member or friend rather than a paid care worker. That person is a carer even if they do not realise it. When looking at your needs, the local authority should not make assumptions about how much support your carer can provide. Nor should your carer feel pressured to do more than they can comfortably cope with. Your carer is also entitled to ask for their own needs assessment. Carers can receive services to help them carry out their caring role. Often what carers find most valuable is the opportunity to have a break from their responsibilities, even for a short time. Financial support for carers is not generous. There is a benefit called Carers Allowance paid to carers who provide more than 35 hours’ care for a disabled person but the amount payable is low and any other income your carer has may affect their eligibility. Carers can often benefit from sharing their experiences with other carers. There may be a group in your area where carers can support each other – Visit the Carers UK website: www.carersuk.org or call them free on 0808 808 7777 for information about help available to carers. ‘My befriender comes in for a chat, a cup of tea and a chocolate biscuit. It is the highlight of my week.’

Short breaks for you or your carer You or your carer may need a break to recharge your batteries. Services provided to enable you to do this are known as respite care. It might involve a short stay in a care home or other residential establishment. Even a break for a short time, such as an afternoon to go to the cinema or attend a social club, can make a big difference to the person concerned. Ask your local authority for information about respite care, including how it is charged for. ©Age UK 2010

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

The need for care can arise for different reasons. It might be a permanent need as a result of a disability, illness or frailty in old age or, it might be just a temporary need to get over an accident or illness. Whatever the reason it is important to obtain a professional assessment of your needs. The first port of call for this is your local social services department which has a duty to assess the care needs of anyone who has been identified as possibly needing community care services that can be provided by them. These could include home care at home, meals on wheels, day care, equipment and alterations to your home, care in a care home or respite care. There is no charge for an assessment from the council. Alternatively, if you can afford it, there are also independent agencies that can do this privately. Professionals assessing your needs decide what services or support can be provided to meet your needs. These could range from home help to a live-in carer or from adapting your home to recommending alternative accommodation. Sadly, many local authorities on tight budgets can only provide care to those people who have substantial or critical needs so it is a good idea to ask them to describe what procedures, priorities, and rules they use to decide whether they will provide services, and if they will help to pay for them. Ask them to explain about how their rules apply to your situation. There are no national eligibility criteria for community care services, but there is government guidance, on which each council must base its services on. Details of the services that your council provides should be available from the local council offices or in most cases available on their website. Your GP’s surgery or local Age Concern should also be able to help you understand the local eligibility criteria and how to access services. The assessment is the first stage in getting the help and support you might need and must be carried out by your local council before they can provide or arrange any services for you. Even if you will be arranging for and paying privately for your care it is still a good idea to have a proper assessment to help you understand and decide what sort of care and support you need and is available. To get an assessment you should contact your local social services department. If you are unable to do this your GP, community nurse, any other professional worker or a friend or relative, with your permission can contact social services on your behalf. ©First Stop 2010

First Stop Advice Line 0800 377 7070 Help keep the RightCareIndex free - please mention us when contacting our advertisers. To advertise in our Cornwall, Devon, Dorset or Somerset Publications or on our website www.rightcareindex.com, call us on 01872 321327 or email us

mail@rightcareindex.com

The Dorset Home Care Service The Home Care service in Dorset provides a personal and practical service for people to help them stay independent and remain in their own homes. Adult and Community Services own staff may provide home care, or we may ask other organisations to provide the service for us to the same high standards. Care staff are trained to help people maintain a reasonable standard of health, hygiene, and safety in their own homes. The Home Care service operates 365 days a year from 7am until 10.30pm and provides regular help according to individual needs, ranging from one visit a week to several short visits each day. Home Care may also help with occasional needs and provide back-up in emergencies. Who is eligible for home care? You may be eligible for home care if: »» you find personal tasks difficult and need essential help to stay independent. »» you need help because of a disability. »» you care for someone who is elderly or disabled and can’t look after themselves. »» you are living at home and will be at risk if assistance is not provided to you. »» you are a family with young children having temporary difficulties (for example: mum or dad is in hospital or convalescing). We are not able to offer services to everyone who contacts us. To make sure that services are provided fairly and used to support the people in the greatest need, we use guidelines which we call ‘eligibility criteria’. We assess people’s needs individually to find out if their level of need qualifies for a service and, if so, at what level of priority. What kind of help is available? Our care staff may provide help with any of the following: »» getting up and going to bed; »» washing and dressing; »» making sure you have something to eat; »» going to the toilet. If you are a carer we may be able to give you support by sharing some of these tasks, or provide the back-up you need to be able to take a short break. Our priority is to help people with personal tasks that they can’t manage on their own. We are not able to provide household cleaning or shopping as services on their own. How much help can be provided? The amount of help we can offer depends on your individual assessed needs. We will make an assessment of the level and type of help you need and discuss this with you when we first meet. For some people this may mean several visits each day of the week, other people will need less help to maintain their independence. We match the help we give as closely as possible to each person’s changing personal circumstances - sometimes you will need more help than at other times. How much will it cost? You will be charged the standard rate as detailed below for the total home care services stated in your care plan, unless you are assessed as not being eligible to pay the full cost.

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Care At Home

Assessing Your Care and Support needs

(For full up to date details of financial assessments and contributions, contact your local adult social care office.) Standard rates for home care services from April 2007 The minimum charge for any visit will be £10.00. Any visit lasting over 30 minutes and up to 45 minutes will be charged at a fixed rate of £12.00. Any visit lasting one hour or more will be charged at a rate of £15.00 per hour. You can ask for a re-assessment of your charges at any time How do I apply for home care services? If you are a new customer or have no current involvement with us, please contact the Adult Access Team. Adult Access Team Dorset Direct, PO Box 7184, Dorchester, DT1 9ER Email: adultaccess@dorsetcc.gov.uk Tel: 01305 221016 Fax: 01305 264607 If you currently receive a service from us, please contact your allocated worker at the social care local office. Contact details for all Dorset County Council adult social care enquiries, including the out of hours service are available below. If you are already dealing with us about an adult social care issue, please remain in touch with your existing contact at the relevant local office below. However, for new enquiries contact the Adult Access Team on 01305 221 016. Email: adultaccess@dorsetcc.gov.uk Tel: 01305 221016 | Fax: 01305 264607 Bridport Local Office bridportsocialcare@dorsetcc.gov.uk Christchurch Local Office christchurchsocialcare@dorsetcc.gov.uk Fax: 01202 478081 Dorchester Local Office dorchestersocialcare@dorsetcc.gov.uk Ferndown Local Office ferndownsocialcare@dorsetcc.gov.uk North Dorset Local Office northdorsetsocialcare@dorsetcc.gov.uk Purbeck Local Office purbecksocialcare@dorsetcc.gov.uk Sherborne Local Office sherbornesocialcare@dorsetcc.gov.uk Weymouth and Portland Local Office weymouthsocialcare@dorsetcc.gov.uk

01308 422234

Out of Hours Service

01202 657279

01202 474106

t the local branch of your own bank A At any branch of the National Westminster bank By post to Dorset County Council Adult and Community Services, County Hall, Dorchester DT1 1XJ

What do I do if I want to cancel a home care visit or make changes to my programme of care? Contact the Home Care Service as follows: West Dorset 01305 228448 East Dorset 01305 228479 North Dorset 01305 228420 Please give us at least 24 hours notice. We realise that in an emergency this may not be possible. However, you may be charged for home care if you do not inform us of any cancellation within 24 hours. In an emergency outside office hours you can telephone our Emergency Duty Service on 01202 657279. Please keep us up to date with any temporary or permanent changes in your circumstances. We can quickly adapt the service to suit you What do I do if my needs change and I need more/less home care? You should contact your care manager at your social care local office. Your care manager can also put you in touch with other people or organisations that may help you. What happens if I go into hospital or I am ill at home? Contact the Home Care Services in your area as soon as possible, (see West, East and North Dorset numbers above). If you go into hospital or are ill at home then a care manager will re-assess your needs with you. ©Crown Copywrite

01305 251414 01202 877445 01258 472652 01929 553456 01935 814104 01305 760139

How do I know when I will receive my home care and who will be providing it? You will receive a weekly programme confirming the name of the Community Support Worker you should expect, at what time they will arrive and the home care services they will provide. Sometimes we may need to change the time of a visit or ask a different Community Support Worker to visit you but, whenever possible, we will give you 24 hours notice of any changes in your programme. The Community Support Worker should normally arrive within 30 minutes of the time specified. We will always try to telephone you if they expect to be more than 30 minutes late. How do I pay the home care charges? You will receive an account for your home care every 4 weeks with details of the service you have received. You can pay through: »» Giro at your local post office

»» »» »»

Help and Support for Older people and Carers Help and Care is a registered charity and has been working with older people, carers and communities since 1985. The charity provides older people, carers and people in need of help in the Bournemouth, Poole and Dorset area with information, advice and services that help to enable them to make decisions and find support that is right for them. Services include: • A helpline that provides information and advice to older people, Carers and people less able to assert themselves • Local Information Factsheets • Carers support services • Help from Volunteers • Home repairs and maintenance services

To find out more about how Help and Care could help you call 0300 111 3303 or visit www.helpandcare.org.uk. Help and Care is a Company Limited by Guarantee. Registered in England and Wales. Registered Company No.3187574 Registered Charity No.1055056.

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Care At Home

Telecare

How does Telecare work? A community alarm system consisting of a Lifeline unit and pendant are linked together with a range of detectors and sensors. These include falls detectors, flood detectors, gas detectors, bed and chair sensors and many more. Most of the equipment is wireless and can be fitted easily and unobtrusively into any home. When the button on the pendant is pressed or a sensor detects a potential danger the Lifeline unit is activated and alerts the monitoring centre via the telephone line. The monitoring centre is staffed by caring and informed personnel who will initially ring the person themselves through the Lifeline, or alternatively they can contact a family member, a neighbour or whoever has been elected to be a point of contact. They can also contact the emergency services if required. Equipment, Use & Examples of Risks managed: Falls detector »» attaches to the top of trousers or is carried in a pouch on a belt around the waist. Automatically detects a fall and raises an alarm when the wearer is unable to stand up again within a set timeframe »» Having a fall and being unable to get up and summon help. e.g. heart condition causing collapse Flood detector »» this is placed on the floor near the bath / sinks »» Provides an early warning by raising an alert of potential flood situations if taps are left on by mistake. »» Memory loss with regard to use of taps »» Damage to property Carbon Monoxide detector »» Warns of dangerous CO levels within a property and alerts the monitoring centre allowing appropriate action to be taken. »» Carbon Monoxide is a potentially lethal gas emitted by faulty gas and solid fuel appliances such as boilers and fires. »» Inhalation of poisonous CO Temperature extremes sensor »» Detects low, high and rapid rises in temperature within a room e.g., could be placed above a hob in the kitchen when pans may be left on the lit hob by mistake or low down in the main living room to detect under heating of a room. »» Memory loss with regard to use of a gas hob »» Risk of fire »» Risk of hypothermia Natural Gas Detector »» Detects natural gas leaks and will trigger a call to the monitoring centre. »» Memory loss with regard to use of a gas hob / fire Bogus caller button »» Fitted near a door, this discreet button can be pressed to call for assistance when a stranger requests entry into a home »» Danger from intruders Property Exit sensor »» Provides an early warning by alerting that the individual has left their home and not returned within a predetermined timeframe. »» Danger of wandering Medication reminder / dispenser »» This product reminds the individual when to take premeasured medication. Non-compliance within a predetermined timeframe triggers an alert to the monitoring centre. »» Memory loss with regard to taking medication resulting

in non-compliance or overdosing. Bed occupancy sensor »» Provides an early warning by alerting the monitoring centre that »» Night-time wandering How can I get Telecare? Telecare can be obtained either through Dorset County Council or by private purchase. Dorset County Council Telecare is currently provided under Dorset County Council Adult and Community Services eligibility criteria (Fair Access to Care Services) and you will need to be assessed. The service is aimed at assisting anyone aged over 18 years who has a disability or sensory loss or who feels vulnerable due to the ageing process. Problems being experienced by individuals might include falls, memory loss, and disorientation and communication difficulties. To request an assessment if you are a new customer or have no current involvement with us, please contact the Adult Access Team on 01305 221 016. If you currently receive a service from us, please contact your allocated worker at the social care local office. Those assessed as eligible for Telecare equipment under Adult and Community Services criteria will be provided with the equipment free of charge. Equipment provided can range from the Lifeline unit and pendant only, through to the Lifeline unit and a whole range of additional sensors. An individual’s ability to pay the monitoring charge (£3.95 per week) will be based on a financial assessment. Private purchase Telecare can be purchased privately through the monitoring centres listed. There are other providers within the county which you may wish to research also. Magna Careline, Purbeck Careline

Tel: 01305 251642 Tel: 01929 558455

Range of Telecare Equipment available. There are a growing number of companies who supply an ever increasing number of products. Some products work in tandem with the community alarm system and some work without the need for a community alarm system. The latter are called stand alone products. Is there anywhere in the County where I can go to see Telecare Equipment? Yes! Greenwood - Centre for Independent Living situated on Maiden Castle Road in Dorchester has many of the above products on display. You are welcome to drop in or ring 01305 257164 to make an appointment to come and look at the equipment with the occupational therapy staff based at the Greenwood centre. Greenwood is open Monday – Thursday 9am - 4pm and 9am -1pm on Fridays. In addition, a Telecare Clinic is held on the second Wednesday of the month from 9.00 -1.30pm. A Telecare Caseworker is available during these times to show and discuss the equipment with you. There are also Telecare demonstration sites at Sturminster Newton and Upton. Please contact Greenwood on 01305 257164, for further details of these facilities.

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Telehealth TeleHealth assists patients to monitor themselves. In most cases this can be done very easily, and from the comfort and security of home, without the need to attend clinics or hospitals. All they need is an easy to use Broomwell monitor and a telephone or computer connection. TeleHealth offers significant advantages to patients, those in the medical profession and the NHS itself. As well as our professional services for surgeries and walk-in centres, Broomwell HealthWatch offers patients TeleHealth Monitoring Service, for key state-of-health indicators such as: • ECG Home Monitoring • Arrhythmia Monitoring • Blood pressure Monitoring • Weight Monitoring (CHF) • SpO2 and Peak flow Monitoring (COPD)* • Glucose Monitoring*

CARDIAC DIRECT* A service which enables cardiac patients to call the centre at night and at weekends, when surgeries are closed. This will usually entail the centre giving patients advice and reassurance *available subject to demand. Monitoring key state-of-health indicators There are many benefits for patients at home. For instance, those suffering from chronic heart disease (CHD) or those who are simply ‘anxious’ about their heart condition don’t have to keep going back to hospital. They can now be monitored at home using Broomwell Healthwatch equipment issued either by the discharging hospital or GP. TeleMedical monitoring can save a great deal of inconvenience and time spent travelling to and from medical centres, save time waiting to be seen and waiting for results, and just as importantly, reduce worry.

Handiworks Plus

Handiworks Plus is a one stop shop for all home repairs and maintenance needs in your home. Handiworks Plus is completely ethical and trustworthy and is a social enterprise - this means that any profit made from the Handiworks Plus membership fee is used to fund Help and Care’s charitable work.Membership of Handiworks Plus costs just £25 a year. Members of Handiworks Plus can call one number 0300 111 3303 and report any repairs or household maintenance issues and we will arrange for an appropriate police checked tradesperson to carry out the work required. Tradespeople are; experienced, competitively priced and skilled in their trade. The contractual relationship is between you (the Handiworks Plus member) and the tradesperson. The Handiwoks Plus Members Guide includes details about the service and our rate card lists approximate hourly charges for tradespeople Handiworks Plus is operated through Help and Care Development Ltd,a wholly owned subsidiary of the charity Help and Care. Company Number 5069415. All profits are gifted to Help and Care. Help and Care is a company limited by guarantee registered in England and Wales and a registered charity. Company Number 3187574. Charity Number 1055056.

Roots Gardening Service Roots gardening service helps older and disabled people in the Bournemouth and Poole area who can no longer manage their garden. The service is provided by a team of volunteers who are recovering from mental ill health and are trained and supervised by a part-time Help and Care Garden Services Worker. Roots has been in operation for 16 years and was the first practical service developed by Help and Care. Roots launched as a social enterprise in 2010, it also receives funding from Bournemouth and Poole NHS and Bournemouth Borough Council. Contact the Roots Team, Tel: 0300 111 3303 contact@helpandcare.org.uk The service is based in the grounds of Herbert Hospital in Westbourne. The Roots service has its owns van, trailer and a range of power and hand tools and operates three days a week, Tuesday to Thursday. Services include: Mowing lawns, Strimming edges, Hedge trimming, Moderate pruning of trees and shrubs, Planting and weeding, Sweeping up leaves, Fencing, Shed repairs, Turfing, Laying paving stones. The service costs £15 per hour and is aimed specifically at helping older and disabled people in Bournemouth and Poole who are members of Handiworks Plus. Handiworks Plus is available to anyone over the age of 18 in Bournemouth, Poole, Christchurch, East Dorset and Purbeck. Handiworks Plus can provide police checked, experienced gardeners to all members. If you would like to find out about using the Roots service please contact the team.

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Care at Home in Bournemouth Abacus Care Bournemouth DCA BH8 8BN 01202 443450

Allied Healthcare Group Ltd BH1 2EE 01202 299392

AQS Homecare BH9 2AR 01202 521252

Dorset Healthcare NHS Foundation Trust BH1 4JQ 01202 443276

Dorset Supported Living BH3 7AJ 01202 522144

Goldsborough Home Care BH6 3EN 01202 420022

HCF Health Care and Fitness BH9 2JG 01202 513624

Care at Home in Christchurch 1st React Healthcare Exmouth EX8 3DL 01395 268091

Agincare UK Ltd Christchurch BH23 1PL 01202 481636

Caremark (New Forest) Christchurch BH23 3RU 01202 483000

Carewatch (Christchurch) Christchurch BH23 1PS 01202 474300

Inter-County Nursing & Care Services Ltd Christchurch BH23 5EB

Aspect Domiciliary Care Ltd

Natural Networks

BH1 1BL 01202 313669

BH8 9AF 01202 309933

Bespoke Care Solutions Limited

Nu Staff Image Plan

BH1 2JN 01202 589955

BH1 2LE 01202 292870

Bluebird Care (Bournemouth & Poole) BH9 1AJ 01202 859440

Nurse Plus & Carer Plus

Bournemouth Borough Council Dom Care BH11 8SH 01202 456888

Prime Care Community Services Ltd BH1 2LT 01202 589968

24 Seven Home Help Ltd

Care Dynamics Ltd

Robinia Care South Limited

Agincare UK Ltd

BH2 5AR 01202 294402

Care At Home

Care at Home in Dorset

014252 80811

Care at Home in East Dorset Ferndown BH22 9NG 01202 890305

BH8 8QS 01202 557568

BH1 1BL 01202 313683

Ferndown BH22 9AT 01202 897770

Care South Home Care Service

St Bridget`s Care Service

All Time Care (See advert below) Corfe Mullen BH21 3LA 01202 693057

BH8 0DB 01202 394000

BH3 7BY 01202 291347

Care Wey Care in the Home B H8 8JN 01202 310222 All Time CAre

Tender-Care Services Ltd

Caremark (Poole & East Dorset)

The Pines Home Care

BH11 8LL 01202 590509

BH9 2DZ 01202 533532

BH8 8JU 01202 555048

Care Wey - Care in the Home Verwood BH31 6HF 01202 310888

Client Centred Care Ltd Wimborne BH21 7RU 0870 6260304

HIGH QUALITY DOMICILIARY CARE IN DORSET WHO WE ARE

HigH Quality Domiciliary & Our mission is to allow you to staySupporteD with support in your own home with your own living ServiceS belongings, pets etc. To treat you with dignity and respect and to be at the centre of, and All Time Care Limited is a family owned agency.

included in, all decisions made aboutall your time own life.care SpecialiSeS in proviDing care

anD Support to people WitH a WiDe range oF learning DiSaBilitieS All Time Care specialises in providing care and support to people with a wide range of WHAT WE DO

learning disabilities. All Time CAre

Ourto mission to allowinnovative you to stayand withof our • Encouragement to participate in Our aim is to offer care which is easy access,isreliable, outstanding quality. We strive to exceed expectations to enable you to choice in yourhobbies and interests supportand in your own home. Weexercise will respect daily life and be as independent as possible. your privacy and independence at all times. • Pets are welcome – we will care for

You will treatedregular with dignity andand respect them as we care for you We ensure our staff are well supported andbereceive training supervision. We and be at the centre of, and included in,checks all Our staff are well supported and Unit 6, The Parade, 147 Wareham Road,happy service believe happy staff equals users, we also have regular spot to• ensure decisions made about your own life. receive regular training and supervision Corfe Mullen, Wimborne, Dorset. BH21 3LA you are getting the service and support you require. • Drivers are available for outings to We help people who need everything support with everyday disabilities tasks to more • from Mild/moderate to profound shops, day centres or for an occasional Tel: 01202 693057 specialist needs. We can offer both •long Personalised and short term care. Whatever your needs wechange of scene long & short term care Email: info@alltimecare.co.uk

HIGH willQUALITY DOMICILIARY CARE IN DORSET provide the personalised care you require. www.alltimecare.co.uk

WHO WE ARE

perSonal, proFeSSional care in your oWn Home

All Time Care Limited is a family owned agency. Our mission is to allow you to stay with support in your own home with your own belongings, pets etc. To treat you with dignity and respect and to be at the centre of, and included in, all decisions made about your own life. WHAT WE DO All Time Care specialises in providing care and support to people with a wide range of Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details learning disabilities.

Julia`s House DCHS - Domiciliary Care Agency Wimborne BH18 9BP 01202 389837

Premier Care Dorset Limited Ferndown BH21 7PT 01202 870032

Priority Home Care Verwood BH21 6RR 01202 933115

Prospects for People Ferndown BH22 9NG 07748622071

The Lantern Community Ringwood BH24 2NN 01425 479926

Care at Home in North Dorset Agincare Live-in Care Services Ltd Blandford DT11 7AU 01258 489480

Agincare UK Ltd Blandford DT11 7AU 01258 488800

Care Wey - Care in the Home Sturminster N.ton DT10 1FG 01258 445040

Carewatch (Wessex) Gillingham SP8 4HZ 01747 826505

Family Support Care Shaftesbury SP7 8NT 01747 850477

Care at Home in Poole Abicare Services Ltd Wimborne BH21 3AA 01202 880697

Margaret, 75, living with cancer My day didn’t start too well. Everything had got on top of me and I felt really low. When I called the Macmillan Support Line, I didn’t know where to start. But somehow they helped me find the words. Just talking honestly about how I felt was such a relief. Now I don't have to cope with the bad days on my own. For cancer support at home, over the phone, call the Macmillan Support Line free

Poole BH15 2PG 01202 710600

Borough of Poole - East Poole BH14 0PZ 01202 262544

Borough of Poole - West Poole BH14 0PZ 01202 243260

Borough of Poole - Supported Living Service Poole BH15 4HL 01202 676250

Care UK Poole BH15 3TB 01202 674503

Care UK Specialist Care at Home Service Poole BH17 8US 01202 677011 Diverse Abilities Plus Poole BH12 4PF 01202 718266

Enhance Poole BH15 3EF 01258 840789

0808 808 00 00

Essential Nursing & Care Services Ltd Poole BH12 4QT 01202 711144

macmillan.org.uk

Fairhope

(Monday to Friday, 9am–8pm)

Macmillan Cancer Support, registered charity in England and Wales (261017), Scotland (SC039907) and the Isle of Man (604).

Agincare UK Ltd

Poole BH13 7RD 01202 709091

First Choice CSS Ltd Poole BH15 2PG 01425 203005

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

United Response Dom Care Agency Dorset Poole BH1 77FP

01202 710472

01202 607447

Harbourside Home Care Services

Welcome Care Limited

Poole BH17 7FJ 01202 749329

Poole BH12 5AG 01202 853136

01305 213815

Hillcrest Dorset

Wimborne Nursing Agency

Dorset Residential Homes

Poole BH12 5AG 01202 853148

Poole BH18 8AX 01202 600734

Horizon Home Care Poole BH14 0AA 01202 737456

Leonard Cheshire Dorset Care Home Service Poole BH15 3AJ 01202 677888

Melton Court Limited Poole BH13 6HB 01202 766556

Onshore Healthcare

Poole BH15 2AA 01202 207300

Pro Disability - Personal Assistant Register Poole BH12 4NU

Dorchester DT1 3TR 01305 757590

Everycare (Wessex) Limited

All About Care (South West) Ltd

Lyme Care Limited

Poole BH16 6JL 01202 632322

Care Wey Care in the Home

Nurse Plus & Carer Plus (UK) Ltd

Wareham BH20 5HG 01929 480822

Dorchester DT1 3QY 01305 757555

The Wessex Autistic Society Com Support Service West Dorchester

Care at Home in West Dorset

DT1 1TU 01305 213130

Agincare UK Ltd

Crossways DT2 8BS 01305 854951

Agincare UK Ltd

Shapes

McClements Care

Nightingales (Purbeck) Ltd

Prospect Tree Health Care

Poole BH12 5AG 01202 853241

Lyme Regis DT7 3BS 01297 444986 Weymouth DT4 9UX 01305 779888

Dorchester DT1 1RX 01305 265666

SCA Community Care Services

Dorchester DT1 1UW 01305 257777

Wareham BH20 4DY 01929 556566

01202 723301 Poole BH12 3LL 01202 716101

Dorchester DT1 1RU 01305 267483

Care at Home in Purbeck

Poole BH14 0JX 01202 742411

Pramacare

Dorset Learning Disability Services Dorchester DT2 9RL

Essential Nursing and Care

Home Instead Senior Care Poole BH12 5AG 01202 853197

Bridport DT6 3NQ 01308 459777

Angel Carers (UK) Ltd Bridport DT6 3DN 01308 459204

Apex Care

Together (Dorset) Ltd

Care at Home in Weymouth & Portland 1-2-1 MainCare DCA Weymouth DT4 9UX 01305 340850

Dorchester DT1 1AE 07502432103

AA-I-Care

Poole BH15 2PG 01202 445745

Candlelight Homecare Services Ltd Sherborne DT9 4EF 01935 817800

Agincare UK Limited

The Care Division Limited

Care Wey - Care in the Home

Poole BH12 4LB 01202 737549

Team Medical Solutions

Poole BH12 4QT 0845 5210424

The Regard Partnership Poole BH17 7FL 01202 606006

UK Support Services Ltd trading as Carewatch Poole BH15 2PG 01202 687687

Care At Home

Harbour Care Dom Agency & Outreach Service Poole BH12 4AJ

Beaminster DT8 3AW 01308 863775

Daley Home Care

Portland DT5 2DP 01305 821001 Weymouth DT4 9DN 01305 777977

Care Wey Care in the Home Weymouth DT4 7PY 01305 766099

Bridport DT6 4RN 01308 898345

Foylebank

Dorset C.C. Adult & Community Services Dorchester DT1 1SS

Lloyds Care Ltd

01305 228440

Portland DT5 1BA 01305 825950 Weymouth DT4 7SP 01305 834365

Dorset Befriending And Support Service When family and friends live too far away to visit every day, Good Neighbours services provide company and help with the small practical things that can make all the difference – from small jobs around the home, shopping, collecting pensions, going on outings, being around when workmen or officials visit or just stopping by and having a chat. Contact information Telephone: 0845 600 5885 Email: amanda.whitlock@wrvs.org.uk Or to find out more about volunteering, call: 0845 601 4670

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Nursing Agencies Nursing Agencies

Nursing Agencies in Dorset

Nurses agencies send nurses to visit you at home when you need specialist or medical care, usually after leaving hospital. The frequency of the visits can vary from several times a day to once a week.

Abacus Care Bournemouth Nursing,

About 95% of the nurses supplied by nurses agencies are provided to people in hospital or a care home. However, some nurses are provided to people in their own home. There are two types of nurses agency: »» The first type simply acts as an employment or introductory agency which places selfemployed nurses into employment with people who need nursing help at home. »» The other type of agency employs, trains and supervises its own staff. © Care Quality Commission (CQC), Tel: 03000 616161 enquiries@cqc.org.uk | www.cqc.org.uk

Bournemouth, BH8 8BN 01202 443450

Everycare (Wessex) Ltd, Dorchester, DT1 1UW 01305 257777

Nurse Plus & Carer Plus Ltd, Allied Healthcare Group Ltd, Bournemouth, BH1 2EE

(See advert below) Dorchester, DT1 3QY 01305 757555

01202 299366

Care Dynamics Ltd (NA), Bournemouth, BH8 8QS 01202 557568

Newcross Nursing Agency, Bournemouth, BH9

Essential Nursing & Care Services Ltd, Poole, BH12 4QT 01202 765588

HMR Medical and Nursing Service, Poole, BH15 1SH 01202 666513

2BN 01202 539339

Prohealth Recruitment Ltd, Good Nurse Plus & Carer Plus (UK) Ltd, Bournemouth,

Poole, BH14 0JW 0844 8484648

BH2 5AR 01202 294402

Team Medical Solutions Dorset Blue Care Ltd, Portland, DT5 2NA 01305 826169

Poole, BH15 2PG 01202 677070

Wimborne Nursing Agency Ltd, Poole, BH18 8AX 01202 600734

                    

Meal Providers in Dorset Agincare Poole Home Cuisine

     



01202 717885

Distributed through Poole Council

Forerunner Personal Catering 

08000121247

Home Cuisine

01202 814179

Hot meals on Wheels, Bournemouth

Oakhouse Foods

01202 814179

Fresh food to your door, BH31 6AZ

Manna Organic Food

01305 851551

Frozen Organic Meals DT2 8BF

Wiltshire Farm Foods

0800 678060

Frozen food to your door

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Meal Provision

Meal Provision Eat Well, Live Well These practical tips can help you make healthier choices. The two keys to a healthy diet are eating the right amount of food for how active you are and eating a range of foods to make sure you’re getting a balanced diet. 1.

Base your meals on starchy foods – Starchy foods should make up about a third of the food we eat. They are a good source of energy and the main source of a range of nutrients in our diet. As well as starch, these foods contain fibre, calcium, iron and B vitamins. 2. Eat lots of fruit and veg – Try to eat at least 5 portions of a variety of fruit and veg every day. It might be easier than you think. You can choose from fresh, frozen, tinned, dried or juiced, but remember potatoes count as a starchy food, not as portions of fruit and veg. 3. Eat more fish – Most of us should be eating more fish - including a portion of oily fish each week. It’s an excellent source of protein and contains many vitamins and minerals. Aim for at least two portions of fish a week, including a portion of oily fish. You can choose from fresh, frozen or canned - but remember that canned and smoked fish can be high in salt. 4. Cut down on saturated fat and sugar – we need some fat in our diets. What is important is the kind of fat we are eating.

Try to cut down on food that is high in saturated fat and have foods that are rich in unsaturated fat instead, such as vegetable oils, oily fish, avocados, nuts and seeds. 5. Try to eat less salt – no more than 6g a day. Remember to check the label to find out the figure for salt per 100g. High is more than 1.5g salt per 100g (or 0.6g sodium) Low is 0.3g salt or less per 100g (or 0.1g sodium) 6. Get active and try to be a healthy weight – It’s not a good idea to be either underweight or overweight. If you’re worried about your weight, ask your GP or a dietitian for advice. 7. Drink plenty of water – We should be drinking about 6 to 8 glasses (1.2 litres) of water, or other fluids, every day to stop us getting dehydrated. Alcohol – Alcohol is also high in calories, so cutting down could help you control your weight. Women can drink up to 2 to 3 units of alcohol a day and men up to 3 to 4 units a day, without significant risk to their health. 8. Don’t skip breakfast – Breakfast can help give us the energy we need to face the day, as well as some of the vitamins and minerals we need for good health. Missing meals doesn’t help us lose weight and it isn’t good for us, because we can miss out on essential nutrients. © www.eatwell.gov.uk/

A healthy balanced diet contain a variety of foods including plenty of fruit and vegetables, plenty of starchy foods such as wholegrain bread, wholegrain cereals, pasta rice, some protein-rich foods such as meat, fish, eggs and lentils and some dairy foods. It should also be low in fat (especially saturated fat), salt and sugar.

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Carers Help and Care

Carers UK Advice Line

“Help and Care is a charity focussed on helping people get the best from life – particularly those people who need more support than others like people in their later life, people who care for someone or people less able to assert themselves in the world.

Carers UK provides high quality advice and information to carers and the professionals who support carers. We do this through our website, information booklets, factsheets and through mailings to our members. We also have an advice line which is staffed by experts and has many years experience of dealing with the problems carers face. We provide free and confidential information and advice on: »» benefits and tax credits »» carers employment rights »» carers assessments »» the services available for carers, and how to complain effectively and challenge decisions.

Help and Care’s name speaks for itself; it will help people and care for them. It will do this based on a clear set of values that embrace the principles of equality and respect. Help and Care performs many functions with a ‘can do’ attitude. It will not be deterred by every day challenges; at a national level in its role as influencer of policy or for local people as it provides a day to day service. Help and Care will ensure that the people it serves are empowered to make choices and speak out for themselves and their communities. Help and Care will continue to grow in order that it can help more people, more often and across more of the country. It will do this by being a fair employer and taking an open approach to communication about its aspirations, intentions and challenges. Help and Care will work as efficiently as possible seeking to make best use of its income whether generated by trading or from contract funding. It will take responsibility for the outputs of its services and use customer feedback, in whatever form, to continually ensure that it is serving its customers well.”

Information Helpline Gateway: 0300 111 3303 Anyone can call our Gateway information helpline to access information that relates to older people, carers or people in the community who are in need of help in Dorset, Bournemouth and Poole. The Gateway team are trained to answer calls in an understanding and professional manner, offering information on particular issues or sign posting to other organisations that may be able to assist. A whole range of areas are covered by the team, from information about holidays and meal delivery services to how to access carers allowance, financial and legal support. Whatever your question our friendly team of Information and Support Workers is here to answer your call. Email: contact@helpandcare.org.uk Text phone: 01202 416047 Dorset County Council commissions Help and Care to provide and manage a Dorset short breaks scheme, Carers Link information service and an outreach service which includes elements of carer training and advocacy. They also arrange events during carers’ week and Carers rights day. ©Crown Copywrite

Our freephone number is 0808 808 7777 and we are open on Wednesday and Thursday 10am -12pm and 2pm - 4pm. You can email us at adviceline@carersuk.org Please note that we are a small expert team and are often very busy. We will try to answer your email as soon as possible but we may not be able to do so on the same day. If English is not your first language we can provide you with an interpreter and our advisers can also be contacted through typetalk. Alternatively, you can write to us or send us a fax: Carers UK, 20 Great Dover Street, London, SE1 4LX Fax: 020 7378 9781

Carers UK

is the voice of the UK’s six million carers. That’s six million people who give up their time and energy to look after someone in need, quite often to the detriment of their own health. Carers give so much to society yet as a consequence of caring, they can experience ill health, poverty and discrimination. Carers UK is fighting to raise awareness of the true value of carers’ contribution to society and to ensure they get the practical, financial and emotional support they need. We are here to provide information and advice for carers, and we believe telecare could be a fantastic source of support for them. Telecare has been heralded as one of the key elements in modernising and transforming care services, harnessing technology to provide greater choice about services and supporting the right to live at home. Telecare has huge potential, and recently has been pushed to the forefront of the minds of government, service providers, service users and carers. Telecare services are transforming the lives of carers, by giving them 24 hour peace of mind and reassurance. It is this peace of mind that makes telecare so unique, and we do hope you find this guide a useful introduction to what is available and how it can make a difference to carers lives, across the UK. Imelda Redmond, Chief Executive, Carers UK www.carersuk.org Carersline: 0808 808 7777

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Carers

Support for Carers In Dorset Our carers outreach team provides a range of support to help people in their role as a carer. Support includes: »» Information and advice sessions »» One-off events »» Working closely with individuals. »» Supporting carers groups - if you are a member of a Carers Support group and would like information about how Help and Care can support you contact us. Carers Information and Support Sessions Information and support sessions give carers in Dorset the opportunity to access useful information, advice and skills to help people in their role as a carer. Topics on the course include: »» Local support to help you in your caring role »» How to cope with stress and look after yourself »» Information about carers benefits »» Relaxation techniques »» A ssertiveness skills »» Ongoing support Help and Care work in partnership with Dorset County Council to provide Information and Support Sessions Short Break Service The Short Break Service is available to carers in Dorset who look after a friend or relative with an illness or disability and who cannot be left alone. Our team organise for a carer from a registered agency to stay with the person you care for so you can enjoy peace of mind while you take a break. The Short Break Service strives to provide a service which is tailored to individual needs and recognises the importance of providing care which is suited to you and the person you care for. How to use the Short Break Service To take advantage of this service, the cared for person must be over the age of 18, and must pay council tax to Dorset County Council and will need to have a carers needs assessment - this is not a financial assessment, but a tool to ensure your needs as a carer are recognised. Please contact us to find out how to access this service. Due to the funding from Dorset County Council there is only a small charge of £2 per hour for the Short Break Service. Help and Care work in partnership with Dorset County Council to provide the Short Break Service Our Carers Services Do you look after someone who could not manage without your help? Carers are relatives, friends or neighbours who provide support and care to a partner, child, relative, friend or neighbour who could not manage without their help. Every year thousands of carers provide help to ill, frail and disabled people but many are not aware of the advice and support available to them. Support for Carers If you care for someone and you would like to find out about the support available to you or if you would like some free confidential advice we can help. We treat every Carer as an individual and help you to find the support that you need for your circumstances. We can offer you advice whether you are retired, self employed or in full time or part time employment.

Our carer support services are available to carers in Bournemouth, Poole and Dorset. Our Carers Centre is based in Bournemouth, there are many ways that our team at the Centre can support you and the person you care for. If you are a carer or if you would like to access information on behalf of someone else please take a look at our factsheets for carers or contact our helpline for Carers, Carerslink 0300 111 3303

Contacts for Carers Advocare - Caring for Carers Tel: 01202 737592

www.advocare.org.uk

Bournemouth Care Direct Town Hall Annexe, St Stephen’s Road, Bournemouth, BH2 6EA Tel: 01202 454 979 | Fax: 01202 454 975 Email: caredirect@bournemouth.gov.uk

www.bournemouth.gov.uk

Carers rights www.nhs.uk/CarersDirect/guide/ rights/Pages/carers-rights.aspx

Carers support groups There are carers support groups throughout the county. These are variously supported by voluntary organisations such as Help and Care, or specialist agencies such as the Alzheimer’s Society, the Multiple Sclerosis Society and Age concern. Some are supported by national carers’ organisations such as Carers UK. These support groups are a valuable channel for communication with grass roots carers.

Help and Care (Dorset excluding Bournemouth) Pokesdown Centre, 896 Christchurch Road, Bournemouth, Dorset BH7 6DL Tel: 0845 450 0418 | Fax: 01202 432 299 Bournemouth (Head Office) Tel: 0300 111 3303 Email: contact@helpandcare.org.uk

www.helpandcare.org Factsheets Available from: www.helpandcare.org.uk/ services/factsheets/free-factsheets.aspx?n=f30

Rethink Rethink are commissioned to support carers of people with mental health needs in the west of the County

The Richmond Fellowship is commissioned to support carers of people with mental health needs in the East of the county. Tel: 020 7697 3300 communications@richmondfellowship.org.uk www.richmondfellowship.org.uk

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Learning Disabilities Included is information about life enhancing opportunities for training in Dorset. Information on accessing service and listings for learning disability providers, supported living and Care Homes.

Dorset HealthCare University NHS Foundation Trust The Trust Learning Disability Service (Adults) provides a comprehensive range and choice of services based on underlying philosophies of individuality, dignity, and personal development. The majority of our clients and their carers are supported at home by community learning disabilities teams of nurses, psychologists, speech therapists, physiotherapists, occupational therapists, and dietitians in conjunction with Social Services. For people needing specialist medical and nursing care, we provide a range of community homes, including homes for people with particularly challenging behaviour. They provide assessment, rehabilitation, respite and/ or continuing care using a person centred approach. Certain specialised services are available to people from other parts of the country. Community Homes: The Cedars, Parkstone, St. Gabriel’s, Verwood, Douglas House, Southbourne Hillcrest, Ensbury Park

The Oaks, Bournemouth Delphwood, Canford Heath Albany Close, Sherborne

Day Centres: Whitehouse, Sherbourne Specialist Units: Finigan Centre, Westbourne (includes services for people with challenging behaviour and associated behavioural problems). Addington Clinic, Kinson (for people with severe learning disabilities who exhibit challenging behaviour). Challenging behaviour community team - consultant psychiatrist, psychologist, occupational therapist and LD nurses. Community Learning Disabilities Teams for Poole, Bournemouth, Christchurch, Wimborne and Purbeck (community nurses working with social workers and other professionals). Outpatients Clinics Alderney Hospital and Kings Park Hospital

BILD The British Institute of Learning disabilities (BILD) is a national charity committed to improving the quality of life for the 1.2 million people in the UK with a learning disability. We work with government agencies and other organisations to help shape UK policy and strategic thinking, contributing to a shared vision of better services. We also carry out research on topics of national interest and publish our findings through conferences and workshops, publications and policy development.

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We encourage the development of advocacy for people with learning disabilities by supporting local advocacy groups and carrying out reviews and evaluations of advocacy provision. We provide education and training for care staff and managers, professionals, family carers and people with a learning disability. Many of our resources and services are mapped to the Learning Disability Awards Framework (LDAF). Our Quality Network helps commissioners and providers to measure outcomes – what life is really like for people who use services – and to use their findings to improve services. People with learning disabilities take part in assessing the services they use. We publish books, training materials and journals to improve practice among professionals and to help adults and children with a learning disability achieve a better quality of life. We also offer information and resources on all aspects of learning disability policy and practice. ©Crown Copywrite ‘Welcome to BILD’ We have an leaflet, ‘Welcome to BILD’ which gives an introduction to our work, you can download it as a .pdf document. Available from: www.bild.org.uk/docs/ 02introduction/This%20is%20BILD.pdf Contact: British Institute of Learning Disabilities Campion House, Green Street, Kidderminster, Worcestershire DY10 1JL Tel: 01562 723 010 Email: enquiries@bild.org.uk www.bild.org.uk

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NHS Bournemouth & Poole

The Foundation for People with Learning Disabilities works

NHS Bournemouth and Poole are leading the way on making

to promote the rights, quality of life and opportunities of

health care better for people with learning disabilities.

people with learning disabilities and their families.

The new Big Yellow Health Book was created by Debbie Hopper,

We do this by working with people with learning disabilities,

with input from carers and individuals and other groups. The

their families and the people who support them.

books have been so successful that Debbie is now advising

Learning Disabilities

Foundation for People with Learning Disabilities

other PCTs across NHS South West on how they can use the We carry out research, promote the rights of people with learning

books to improve the health of people within their services.

disabilities, improve services and spread knowledge and information. Debbie Hooper, Service Improvement Manager for People with The Foundation for People with Learning Disabilities is

Learning Disabilities at NHS Bournemouth and Poole, said:

part of the Mental Health Foundation, a national charity,

“We have had a fantastic reaction to the Big Yellow Health Books.

and operates as a directorate within the charity.

They empower people with learning disabilities to take control of their health in a way that hasn’t been possible before. The book also

2009 marked the 60th anniversary of the Mental Health

means that health professionals and carers can work with people

Foundation. We are a member of the Learning Disability

with learning disabilities with a better understanding of their needs.”

Coalition with 14 other leading disability charities.

“The Big Yellow Book gives people a health action plan. They also ensure that any health professional who comes into contact

The Foundation for People with Learning Disabilties believes

with the individual knows how they communicate, who they live

it is important that people with learning disabilities can take

with, and all about their likes and dislikes, fears, and history.”

part in daily life where they live. We are working to make sure

People with learning disabilities have more health ailments

that they have interesting things to do during the day.

and health conditions than the general population. This group do not always have the ability to tell people how

Current projects:

they feel, so ill health can often go untreated.

Community Connecting: this programme is about working with individuals and the people close to them to find out their strengths,

The book gives details of extra support someone may need so that

talents and interests. It goes beyond simply helping people to be in

health professionals can plan appointments for treatment to suit

the community and aims to make people part of their community.

the individual and ensure a positive outcome. Lack of information can have a negative impact on health and relationships with

Learning for Leadership: this programme will provide

health staff. It also gives people somewhere to keep a record of

a comprehensive framework for participants to develop their

their annual health checks and other aspects of their health.

knowledge, skills and behaviour to become innovative leaders.

*The Big Yellow Book was devised with the input from people

People with learning disabilities are increasingly taking on leadership

with learning disabilities, family carers, health professionals

roles and positions where they create and influence change.

such as Speech and Language Therapists, Physiotherapists, Occupational Therapists, Dentists, Learning Disability Nurses and

Life in the Community: a project focusing on community

auser Forums for people with learning disabilities in Bournemouth

inclusion for people with high support needs. This project looks at

and Poole called Bournemouth People First and Poole Forum.

new approaches to day activities and community participation.

The Health Action Group which also helped with the design of the Big Yellow Book, is a Sub Group of the Learning Disability

National Advisory Group on Learning Disabilities and Ethnicity: a national group which focuses on policy

Partnership Boards in both Bournemouth and Poole.

development, working closely with other organisations and

NHS Bournemouth and Poole, Canford House, Discovery Court Business Centre, 551-553 Wallisdown Road, Poole, BH12 5AG Tel: 01202 541400 | feedback@bp-pct.nhs.uk www.bournemouthandpoole.nhs.uk/ bigyellowbooklearningdisabilities.asp

bringing together people who are leading work in this area.

www.learningdisabilities.org.uk/our-work/communityand-inclusion/community-connecting/

Helen Sanderson Associates Person centred planning is a process for continual listening and learning, focusing on what is important to someone now and in the future, and acting upon this in alliance with their family and friends. It is the foundation of self directed support. Put simply, person centred planning is a way of assisting people to work out what they want, the support they require and helping them get it. For people being supported by services, it is not person centred planning that matters as much as the pervasive presence of person centred thinking. If people who use services are to have positive control

over their lives those who do the day to day work need to have person centred thinking skills. Only a small percentage of people need to know how to write good person centred plans, but everyone involved needs to have good skills in person centred thinking, in the value based skills that underlie person centred planning. Helen Sanderson Associates, 34 Broomfield Road, Heaton Moor, Stockport, SK4 4ND Tel: 0161 442 8271 kerry@helensandersonassociates.co.uk www.helensandersonassociates.co.uk

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Aspergers

will tell them what they must provide, by law, for people with autism. The Government will be consulting publicly about what should be in this guidance. The final guidance will be published by the end of 2010.

- Autistic Spectrum Conditions (ASC) In November 2009 the Government passed the Autism Act covering all people with an Autistic Spectrum Condition (ASC), including people with Aspergers Syndrome. NHS Dorset and Dorset County Council are jointly developing a Dorset Autistic Spectrum Conditions Strategy. Aspergers presents many challenges for the individual, their families and statutory and non statutory services. To help people understand more about Aspergers a conference was held in June 2010. This raised awareness and provided an opportunity to explore the nature of Aspergers and support for individuals with this condition. The conference involved people with Aspergers, their families and professionals across Dorset. It highlighted the need for understanding Aspergers, issues arising in the family setting and how to provide positive support and interventions for people who have Aspergers. Particular aspects considered were: relationships and sexuality; assessment and service provision; and Aspergers and UK law.

www.dorset-pct.nhs.uk/healthy_living/ aspergers/aspergers.asp

Update – June 2010 National Developments There have been 3 key publications over the last 6 months: »»

»»

The Autism Act was passed by Parliament in November 2009. It required the Department of Health (DH) to issue a national strategy and guidance for NHS bodies and Local Authorities on the support they should provide for people with an ASC. Following a lengthy consultation period, The DH published the National ASC Strategy “Fulfilling and Rewarding Lives” in March 2010. The strategy sets out proposals for: better awareness of ASC; diagnostic provision; access to services; personalisation (personal budgets); work; and local capacity building. It required each locality to develop a commissioning strategy. A national first year delivery plan for the implementation of the strategy was published in April 2010.

This delivery plan for the adult autism strategy: »»

»»

»» »» »»

Sets out how the Department will check that the implementation of the strategy is actually happening on the ground. Makes it clear that people with autism and parents/ carers should be involved in the development of regional and local plans on autism services. Restates the importance of local leads on autism (both local commissioning leads and leads on diagnosis and assessment). Explains the support the Department of Health will provide to local areas in implementing the strategy. Sets out plans for a national autism awareness campaign. Sets out plans for developing training of frontline staff.

Next Steps »» »»

The plan sets out actions for national, regional and local bodies to take forward in 2010/11. Plans for 2011/12 and 2012/13 will be published by the end of this year. As a result of the Autism Act, later this year the Government will also publish guidance for local authorities and health bodies in England, which

Local Developments »» »» »»

»»

Awareness Raising. Diagnosis. Service covering the areas of Bournemouth, Poole and East Dorset. Access to Services. The strategy will address access to specialist NHS and social care services as well as raising awareness of ASC with mainstream organisations such as The Police, housing and employment agencies. Personalisation. Rather than providing or arranging services directly, people eligible for social care services will be given cash payments to arrange their own support. Employment. From October there will be a change from the Workstep and Stepping Stones programmes operated by DCC to a “Work Choice” programme run by The Shaw Trust. The National Autistic Society and Wessex Autistic Society also provide employment information, advice and guidance. Local Capacity Building. The strategy group has provided support for DAAS to bid for funding available under the Transforming Social Care Programme. The Dorset social care innovation fund offers “pump priming” monies for innovative community developments that can provide evidence of unmet needs and have a long term sustainable programmes. DAAS are well placed to offer support to people with ASC and their carers through information, advice and support groups.

If you have any comments or suggestions please contact

Allyson Evans: tel: 01305 216613 email: Allyson.Evans@dorsetcc.gov.uk www.dorset-pct.nhs.uk/healthy_living/aspergers/ documents/BriefingJune2010.pdf

»»

The Association for Real Change. »» ARC’s mission is to champion the development of high quality person centred services for everyone with a learning disability in the UK. ARC seeks to put this ‘mission’ into practice by doing things such as: »» promoting and/ or participating in research into improving services »» helping support staff to get appropriate training »» producing materials aimed at improving training or practice »» sharing information and advice between

»»

providers of services for the benefit of all working with people with learning disabilities themselves to develop best practice projects helping to change the way services are provided in line with current policies in the four countries assisting in better decision making by providing information to policy makers promoting a better understanding of the support needs and rights of people with a learning disability and their legitimate place in society, both nationally and internationally

rod.landman@arcuk.org.uk

Tel: 01237 441 786

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Mental Health

Number of places

Physical Disability

Old Age

Sensory Impairment

Learning Disability Care Homes in Bournemouth

Harleith 8

Southwood Avenue 8

BH6 3TA 01202 426544

BH6 3QA 01202 436140

106 Lowther Road 6

Helene Lodge 5

BH8 8NS 01202 290305

BH9 2JE 01202 389901

Stourcliffe Avenue 12 BH6 3PX 01590 624484

18 Kings Park Road 9

Ivy Lodge 7

Stratfield Lodge Res Home 17

BH8 8NS 01202 290305

BH10 5NZ 01202 593593

BH8 8JL 01202 553596

35 Lowther Road 4

Liam House 11

Talbot Woods Lodge 15

BH8 8NG 01202 391610

BH1 3TE 01202 294148

BH3 7AR 01202 293390

Abbotsford 8

Marion House 8

BH6 3TB 01202 417847

BH9 2UW 01202 521985

The Elms 4 BH6 3HU 01202 431886

Acorn Lodge 9

Merstone Hall 45

BH6 3SY 01202 426085

BH5 1HF 01202 309813

The Piers 3 BH10 4DT 01202 520937

Apple House 4

Milton Road 8

The Pines 13

BH6 5LJ 01202 429093

BH8 8LP 01590 624484

BH8 8JU 01202 555048

April Court 18

Pinehaven 9

BH6 5LJ 01202 429093

BH5 2BS 01202 427941

The White House 7 BH1 4EZ 01202 399471

Beaufort View 8

Redcroft 10

BH6 5AJ 01202 418877

BH6 3BD 01202 428158

Blue Roof Bungalow 3

River View 6

BH8 0DW 01202 529508

BH8 0DG 01202 516411

Ventana 8 BH5 1HJ 01202 390209 Wallfield 14 BH6 5ES 01202 428048

A Small and Personal Organisation providing quality and bespoke Supported Living Services across the South West. REAL people.......REAL lives

As part of providing integrated support to individuals with severe learning difficulties and other complex care needs, ALSW: • Delivers advice and support to other organisations • Develops transitional services • Creates bespoke accommodation options • Takes a lead from our clients as to the way we work We believe that our clients should truly be “part” of their communities and not just “in” them. To ensure this happens, we offer: • Assessments, service guidance and professional liaison provided by a clinically qualified team • Person-centred activities with carer, family or multidisciplinary team (MDT) involvement • Complete flexibility with respect to a client’s needs and developing their support options • Total commitment to client choice and independence • Active partnerships with other providers for seamless services

• Services based on current best practice and research methodology • Support models that are adapted to ensure continuity for new clients • Autism and Asperger’s Syndrome

Physical Disability Acquired Brain Injury Mental Health Complex and Multiple Needs 24 hour Support to Enabling and Bespoke Services Housing available in all areas Want to know more or just want some advice? Call John or Sam on 01392 314631 or email hello@alsw.co.uk 1 Emperor Way Exeter Business Park Exeter EX1 3QS Visit us at www.alsw.co.uk

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Learning Disabilities

Learning Disability Care Homes

Learning Disability Care Homes Mental Health

Number of places

Learning Disability Care Homes in Christchurch 24 Flambard Avenue

BH23 2NF 01202 474848 4 BH23 5RF 01425 276846

Bramblegate

Old Age

Physical Disability

Sensory Impairment

Learning Disability Care Homes in Poole

3 Prince of Wales Road 8 Dorchester DT1 1PW 01305 269208

Amberwood 10

4 Romulus Close 4

BH14 9JN 01202 740075

Dorchester DT1 2TH 01305 263479

Anchor House 7 BH12 4JF 01202 735914

5 Dick o` The Banks 4

Beach House 9

Dorchester DT2 7BG 01305 267483

Principle House

BH14 9EP 01202 739930

5 Grosvenor Crescent 3

Rivendell [Christchurch]

Coral House 7 BH12 4AJ 01202 706160

5 Prince of Wales Road 8

6 BH23 5RA 01425 277707 3

BH23 2SD 01202 476663

Ocean House 4

Touchwood 5 BH23 2ED 01202 487575

BH14 0LG 01202 715362

Sandbourne House 8

Dorchester DT1 2BA 01305 262046

Dorchester DT1 1PW 01305 251935

56 Maiden Castle Road 4 Dorchester DT1 2ES 01305 265097

BH14 8NT 01202 742284

97 Monmouth Road 3

Learning Disability Care Homes in East Dorset

Shores (The) 7 BH12 3EZ 01202 730653

Dorchester DT1 2DF 01305 266430

The Moorings 6

Beaminster DT8 3QT 01308 867680

1 and 1a Orchard Villas 3

BH12 3EZ 01202 734752

Chard TA20 2QF 01460 220747

Lewis House 7 Wimborne BH21 3EG 01202 887255

The Gables 8

The Pebbles 3 BH12 4HY 01202 722867

The Tides 6 BH18 8NT 01202 706160

Verwood BH31 7LR 01202 813708

Learning Disability Care Homes in Purbeck

Tregonwell Lodge & Two Wells 17

Penrose 3

Cranborne BH21 5PU 01725 517458

Douglas Jackman House 14 Dorchester DT1 1QR 01305 251598

Greenhills 9 Bridport DT6 3BQ 01308 422159

Highcroft and Valley View 6

Ferndown BH22 9SA 01202 855909

The Woodpeckers 3

Colcombe Cottage 5

Beaminster DT8 3QT 01460 77033

Rawleigh House 6 Sherborne DT9 3AJ 01935 816630

Wareham BH20 7AP 01929 480764

Riverside 3

Peveril 3 Wareham BH20 5HS 01929 427996

Bridport DT6 5DP 01308 458728

Wessex Autistic 13-15 Barnes Lane 6

Learning Disability Care Homes in North Dorset

Purbeck Care 52 Wareham BH20 6AT 01929 552201

Beaminster DT8 3LS 01460 77033

Hillcrest House 7

Walc House 3 Swanage BH19 1HZ 01929 422200

Learning Disability Care Homes in Weymouth & Portland

Sturminster Newton DT10 2LR 01963 363861 Sturminster Newton DT10 1JU 01258 820164

Learning Disability Care Homes in West Dorset

Ladignac Res Care Home 3

193 St Andrews Road 8

Ivers 27

Shaftesbury DT10 1JU 01747 854978

Bridport DT6 3BW 01308 425824

Sandhills 10

2 Thornhill Close 3

Sturminster Newton DT10 2NJ 01963 362247

Smallwood 8 Blandford Forum DT11 9LZ 01284 88451

The Beeches 25 Blandford DT11 7HX 01258 453436

Dorchester DT1 2RE 01305 266589

20 Edward Road 4 Dorchester DT1 2HL 01305 265097 23 Birchway 4 Dorchester DT2 9XX 01305 259852

23 Weymouth DT4 7QQ 01305 760663

25-27a Alexandra Road

3 Cranford Avenue 4 Weymouth DT4 7TN 01305 839318 Casterbridge House 10 Weymouth DT3 5LF 01305 813466 Foresters 15 Weymouth DT4 7QQ 01305 777189 Raglan House 7 Weymouth DT4 7PL 01305 784192

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Agincare UK Ltd

Pointing you in the Right Direction

Dorset People First

01305 777977

Dorchester 01305 257600

All Time Care (Please see page 33 for advert)

Hillcrest Dorset (Please see bottom of page 52) 01202 853148

Corfe Mullen BH21 3LA Tel: 01202 693057

Soluti ns N

Find the care you need with RightCareSolutions RightCareSolutions is a free service. Available online, over the phone, and via email, its a great

Weymouth 01305 773423

Independent Living Group www.ilg.co.uk 01276 418000

way to identify suitable services as listed by CQC*.

Bournemouth Borough Council 01202 454979

Magna Care

Be specific about the kind of care services you require,

The Care Division

Poole Borough Council

Anchor

Bournemouth 0845 521042

Wimborne 0808 1661227 01202 633902

Prospects

Agencies, or Domicillary/Home Care...

Care Dynamics (Please see ad on page 50)

Poole 01202 516055

www.care-dynamics.com 01202 557 568

01202 606006

Dorset County Council 01929 557746

and we’ll deliver appropriate results suiting your needs.

Regard Partnership Scope Shapes

See page 79 to fill out our written request form or... rightcareindex.com/solutions

01202 718238

United Response 01202 607447

01872 321 327

mail@rightcareindex.com *Results provided from The Care Quality Commision Listings

Safe, Welcoming Care “We specialise in supporting people who have some confusion or dementia, providing a friendly, relaxed and homely environment, giving respect and care to all residents according to the highest professional standards.”

About us... Our homes in Bournemouth and Christchurch are situated in pleasant residential areas. We have regular visits from professionals including; a dentist, chiropodist, hairdresser, optician, and visitor from various religious denominations. We have large and comfortable rooms, single, double and ensuite. We encourage stimulation with frequent trips out to local coffee shops, newsagents, parks and lots of activities.

Bournemouth 01202 422213 36-40 Southwood Ave, Bournemouth, BH6 4QB Christchurch 01202 481160 14 Stour Road, Christchurch, Dorset, BH23 1PS

www.residecarehomes.co.uk Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Learning Disabilities

Learning Disability Care Providers (-Care in your own home)

Mental Health One in four people suffer from mental health problems a year, depression and anxiety are the most common. Help and support is available for all types of mental health problems. What is Mental Illness? NHS Dorset provides mental health services for West Dorset. The Trust is committed to improving mental health services for its local population and works in close partnership with social care and health departments. For mental health services provided in east Dorset please go to Dorset Healthcare Trust website What is mental illness? Occasional anxiety, grief, stress or depression are common to us all, but we usually ‘get back to normal’ relatively quickly. For some people though, these feelings may be unusually intense or prolonged and can seriously affect their ability to cope with the demands of their every day life. They may also experience extreme mood swings, feelings of persecution or hear voices that no one else hears. Like physical illness, mental illness can be mild and easily treated, or more serious and need lengthy treatment. There are many different types of mental illness and people react to their illness in different ways, but most people become well again with the right treatment and support. Could it be me? Mental illness can affect anyone at any time. It is very common, and it’s possible that you or someone in your family will be affected at some time in your lives. Mental illness can be very worrying and upsetting for the person with the illness and also for their family, friends and carers. They may all need some support and someone to talk to. Accessing services It’s often difficult to admit to a mental illness, even more difficult to ask for help. Many people talk first to their GP or someone in the practice. They can refer people with less severe illness to a counsellor or voluntary organisation who may be able to help solve their problems by talking things through. People with a developing serious mental illness should be referred to their local community mental health team. Everyone being treated by the specialist mental health services in the community is supported by members of one of west Dorsets joint CMHTs. The team uses the integrated care programme approach. Staff work closely with the person with mental illness, their family and carers, putting together a care plan that suits the needs of the person who is ill and helps them and their family live as normal a life as possible. The care plan names a care co-ordinator from the CMHT who will be the regular contact with the team. It also

clearly sets out how to get help in an emergency. The integrated care programme approach is the way in which the specialist mental health services help you. It means that as well as looking at your mental health needs, they can also offer support with a range of other help that might affect your recovery from mental illness or return to independent living. So as well as arrangements for your psychiatric care, treatment and medication, your care plan could include practical help, support or advice on housing, employment, personal relationships, money matters and benefits. Confidentiality All details about patients and their illness are subject to NHS Trust, Social Care and Health Services and Nursing and Midwifery Council guidelines on confidentiality. This means that staff cannot disclose any information about patients or clients in the community without their knowledge or permission. Only other health professionals or social care and health services who are involved in your care may refer to your medical notes. ©Crown

Dorset Mental Health Advocacy (DMHA) and Independent Mental Health Advocacy (IMHA) Dorset Mental Health Advocacy The service offers assistance on a range of matters. There are certain issues we cannot help with however, which may require you seeking more specialist advice. We can: »» Offer support to accepted clients at meetings, court appearances, tribunals, ward rounds and Care Programme Approach (CPA) reviews »» Help make official complaints and prepare documents »» Help you express your point of view to the right people and get your voice heard »» Find expert advice, and liaise with official agencies - including benefits agencies »» Ensure you are treated in accordance with your rights But we cannot: »» Give you money or benefits »» Give detailed legal, personal or medical advice »» Offer counseling, befriending or emotional support »» Help you if your problem is more appropriately dealt with by another agency »» Respond to a crisis or respond out of hours

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Independent Mental Health Advocacy The service is a free and confidential service for people who are subject to the Mental Health Act. What is an IMHA? An IMHA is an advocate who is specially trained to work with people who are subject to the Mental Health Act. This means most people who are detained or ‘sectioned’ under the Act. You can also get help from an IMHA if you are conditionally discharged, under Guardianship or on Supervised Community Treatment. If you are an ‘informal’ patient you will also be eligible for help from an IMHA if you are being considered for serious treatment, such as neurosurgery for a mental disorder, or ECT if you are under 18 years old. Our IMHAs are completely separate from the NHS and Social Services and work for the Dorset Mental Health Forum, which is an independent charity. How can an IMHA help you? An IMHA can help you obtain information and understanding about: »» The parts of the Mental Health Act which apply to you and what these mean »» Your rights under the Act »» The rights other people (such as your nearest relative) have under the Act »» A ny conditions or restrictions that apply to you »» A ny medical treatment you are receiving or which is being proposed »» An IMHA can also help you exercise your rights, including: »» How you can appeal about your detention under the Act »» Support you in putting forward your views and wishes at ward rounds and other meetings, such as Managers’ meetings and Tribunals »» Speak on your behalf and represent you »» Access other support services »» Help you obtain suitable support for when you leave hospital How do I contact an IMHA? »» You can telephone the main Advocacy number (01305 261483) or call an advocate for your area using the numbers supplied on the right »» You can ask someone else to contact us on your behalf We will aim to return your call within 5 working days and, if you wish, visit you as soon as possible after our call. Although anyone can ask an IMHA to visit you, including your nearest relative or a health professional, it is your choice if you wish to meet with one or not. What if I am not entitled to an IMHA? Our organisation also provides the Dorset Mental Health Advocacy service for people who are not eligible for an IMHA. Dorset Mental Health Advocacy, 29-29a Durngate Street, Dorchester, Dorset DT1 1JP Tel: 01305 261483 email: dmha@dorsetmentalhealthforum.org.uk

The Crisis Response Service The Crisis Response Service is an out-of-hours service which has been established in accordance with the NHS Plan and the National Service Framework for Mental Health. The service will respond to adults of working age (16 years and over), including older people who have a mental health crisis out of hours. The Referral Process The crisis response worker will triage all referrals. This includes new referrals and re-referrals, such as service users who are currently receiving a service but do not have a care plan that includes emergency contact with the in-patient or community support units out of hours. Referrals will also include an offer of advice to carers or families of people in crisis. Who may be referred? Referrals will target people in crisis or who need something that cannot wait until the next working day. Referrals could be from: »» Service-users and carers »» Other health care professionals »» NHS Direct »» Police »» Accident and Emergency Services »» Local Authority Out-of-Hours Services Referrers will be asked to provide some basic information to determine the eligibility of an emergency response. What does the service offer? The service will provide telephone support and, where appropriate, will undertake face-to-face assessments. The following options will be available: »» Inviting people to the community support unit at Forston Clinic or the treatment centre at Dorset County Hospital for assessment »» Co-ordinating a response to include arrangements for seeing urgent cases at Dorset County Hospital minor injuries unit or other hospital settings. These urgent responses can include medical and social care staff from the out-out-hours services provided by the local authority: »» Signposting people to other services more appropriate to meet their needs »» Providing a care management pathway that screens people to other community mental health services »» Providing information or advice to service users or carers which meets their immediate needs ©Crown Copywrite

The unit is based at: Forston Clinic, Charminster, Dorchester, Dorset, DT2 9TB Telephone:

01305 361269

Opening hours: Monday - Friday: Saturdays and Sundays: Bank Holidays:

5pm - 11pm 9am - 11pm 9am - 11pm

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Mental Health

How do I contact a DMHA? »» You can telephone the main Advocacy number or call an advocate for your area »» You can ask someone else to contact us on your behalf We will aim to return your call within 5 working days and, if you wish, visit you as soon as possible after our call. Although anyone can ask a DMHA to visit you, including your nearest relative or a health professional, it is your choice if you wish to meet with one or not.

The Graham Burrough Charitable Trust The trust was set up in 1998 by Graham Burrough’s widow to support mental health projects that will help both sufferers and their carers. The man who inspired the trust was Graham Burrough, born in Bridport, Dorset in 1931. He was a diabetic from age 2, lost his eyesight at 28, but tackled these physical problems with courage and style. He was both successful in his career and his private life.

»»

»» The trust provides grants for local mental health support, housing and relevant mental health research projects. Financial support is also given for direct action mental health initiatives. Aims: »» To promote education into the causes of mental illness and to carry out for the public benefit, research into mental illness and to publish the results of such research; »» To provide either scholarship, bursary or

grant to a suitably qualified candidate chosen by the chosen by the Trustees to investigate a specific subject in the field of mental health, such subject to be chosen by the Trustees. To relieve the suffering of those with mental illness and to provide practical relief in the way of enhanced staffing and improved facilities psychiatric hospitals and psychiatric care centres. For the financial support for respite and/or long term care for families of patients suffering from psychiatric illness and disorders where those families are in financial needs.

Consultation Process: The on-line application form should be completed and submitted to the address indicated on the form, together with the following information:»» Outline of the project »» Cost of the project

Dorset Mind Dorset Mind provides services in Bournemouth, Poole and East Dorset for people with mental health problems. »» Befriending – Individual support in the community »» Women in Mind – Support groups for women »» Panacea – A self help group for people with anxiety »» Men in Mind – Support group for men »» The Pokesdown club – Sports and activities drop-in »» OCD in Mind – Support for people with Obsessive-Compulsive Disorder »» Turbary Park Friday Lunch Club – dropin based in North Bournemouth Contact: Ollie Reid, Dorset Mind, 11 Shelley Road, Bournemouth, BH1 4JQ Tel: 01202 392910 | Information Line: 0845 6036 309 lgbt@dorsetmind.org.uk | www.dorsetmind.org.uk

Mind Out Dorset Support Group There is no doubt that Lesbians, gay men, bisexual women and men face discrimination within the present day mental health system – as users, carers and professionals. The 2003 Mind/University College of London report on mental health of lesbian, gay men and bisexual people found that up to 36 per cent of gay men, 26 per cent of bisexual men, 42 per cent of lesbians and 61 per cent of bisexual women recounted negative or mixed reactions from mental health professionals when being open about their sexuality. Mind OUT Dorset provides a weekly support group for LGBT people. The Group meets every Thursday from 1pm to 3pm at Over the Rainbow, 27 St Michaels Road, Bournemouth, BH2 5DP Tel: 01202 257478 | Information Line: Tel: 0845 6036 309

YoungMindz YoungMindz Dorset provides support to young LGBT people aged 16-25 who have mental health needs. Support is offered on a one to one basis to help with recovery, integration and involvement in mental health services.

»» »»

Latest financial statements for the organisation Any background information on the organisation e.g., publicity mate brochures, leaflets etc

Contact: c/o Preston & Redman Solicitors, Hinton House, Hinton Road, Bournemouth, BH1 2EN Tel: 01202 292424 office@prestonredman.co.uk

Dorset’s Living Memories Project In 2009, Age Concern Dorchester started the Dorset’s Living Memories Project, creating an on-line archive of stories and photographs of everyday life in Dorset from the beginning of the 20th century to the present day. Numerous older people have shared their memories and photographs of schooldays, family life, working life, leisure time and many other subjects. The Dorset’s Living Memories Roadshow has also visited care homes, where it has generated a lot of interest, and members of the team of volunteers make follow-up visits, sitting down with individuals and recording people’s memories of Dorset. In addition to creating the archive, the project has stimulated the hearts and minds of many older people, helping them feel valued and contributing towards a sense of worth. The volunteers continue to collect stories and photographs, welcoming any contribution large or small. The Roadshow consists of a short presentation about the project with ideas on the sort of stories and photographs wanted for the collection. There is also a taster slideshow of photographs contributed. A unique Dorset’s Living Memories 2011 calendar is available from Age Concern Dorchester costing £4.99 (+£1 p&p). For more details about the project, to contribute a memory, book the Roadshow or buy a calendar, call 01305 269444 or e-mail: memories@acdorcheser.org Information is also available via www.acdorchester.org

SANEline

0845 767 8000

The lines are open 6pm to 11pm every day, calls are charged at local rate. Help includes practical information, crisis care and emotional support to anybody affected by mental health problems, including family and carers.

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Mental Health

NHS Inpatient Wards for Adult Services

Eating Disorders

Florence House 01202 584320 49 Alumhurst Road, Bournemouth, BH4 8EP Email: jagoda.banovic@dhft.nhs.uk or liz.james@dhft.nhs.uk

“Somerset is unique in having a joint working partnership, which has developed an eating disorders service strategy based on the experience of both the voluntary and statutory sectors. An estimated 5000 people in Somerset have a clinical eating disorder; a further 5000 have an eating disorder that has a significant impact on their life and health. This includes women of all ages, the majority being between 14 - 35 years of age. Around 10% of sufferers are male. Eating disorders are a severe and enduring mental illness, with the highest suicide and co-morbidity rates in mental health. Eating disorders impact on family and friends of sufferers so the real figure for need is around 50,000 in Somerset. These are the people SWEDA exists to serve.”

Leven House, 11 Leven Avenue, Bournemouth, BH4 9LH Email: leven.house@bournemouth.gov.uk

01202 764415

Nightingale 49 Alumhurst Road, Westbourne, Bournemouth, Dorset BH4 8EP Nightingale House, ward office 01202 584303 01202 584318 Nightingale Court, ward office

Somerset & Wessex Eating Disorders Association

Extract from Somerset Eating Disorders Association’s

St. Ann’s Hospital 01202 708881 69 Haven Road, Canford Cliffs, Poole, Dorset, BH13 7LN

Alcohol and Drug Dependency

‘Case for Support’ ~ P. Roche, 2001.

We are based in Street and can provide services across Somerset and the surrounding counties. We can offer help and support to anyone in our area who is affected by eating disorders (sufferers, carers, friends, professionals etc.) our services include a Telephone Helpline and Drop-Ins amongst others.

What can the service offer me?

SWEDA is based on the principles of self help, we believe in enabling and empowering people to live with as normal and satisfying a quality of life as possible. We are motivated by the importance of honesty, openness, and trust in relationships with all users of our services, and SWEDA’s confidentiality policy aims to support these principles.

The team provide the following: »» Counselling, advice and support »» Support and counselling for families, friends and colleagues of people who have an alcohol or drug-related problem »» Needle and syringe exchange »» Support for people through their GP if prescribing is likely to be helpful in dealing with drug or alcohol problems »» Community detoxification programmes and in-patient detox if appropriate »» Support from other agencies who advise people with drug and alcohol-related problems »» Education and training about drugs and alcohol issues »» Alternative therapies, including ear acupuncture

We believe that all people: »» have the right to feel that they belong and that they are valued »» should have the freedom and opportunities to make well informed decisions »» have the power to change and manage their lives We aim to provide resources and informal, non-stigmatising services which reflect the needs of the community. We aim to encourage people to use SWEDA to seek information, support and guidance in order to enhance their opportunities and make informed choices about their lives through the provision of equality of access to our telephone helpline, drop in, Community Support Workers and library services.

Community Drugs and Alcohol Services (CADAS)

Who can seek help from CADAS? Anyone can ask for help. We can see people at Dorchester, Weymouth, Bridport, Blandford Forum, Sherborne, Shaftesbury, Gillingham, Lyme Regis and Portland. For people in West Dorset who cannot get to us, we will willingly visit at home. The service gives priority to people with complex needs.

How to contact us You can contact CADAS by talking to one of the team by telephone, writing or calling in at the CADAS office in Dorchester. The office is open weekdays from 9 am-5pm and has a 24-hour answerphone.

CADAS,

01305 265635

28 High West Street, Dorchester, Dorset DT1 1UP E-mail: CADAS@northdorset-pct.nhs.uk

Genesis, 5 Belle Vue, Weymouth, Dorset DT4 8DR

01305 779706

Somerset & Wessex Eating Disorders Association (SWEDA) Strode House, 10 Leigh Road, Street, Somerset, BA16 0HA Tel (helpline): 01458 448600, Tel (office): 01458 448611 Web: www.swedauk.org

Other informative & supportive websites: www.b-eat.co.uk www.caraline.com www.bodywhys.ie www.disordered-eating.co.uk www.i-eat.org.uk www.something-fishy.org www.eatingdisorderssupport.co.uk www.nice.org.uk/CG009

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Disabilities

Disabilities Information about Disability in Dorset and listings are provided for wheel chair and equipment provision. For physical disabilities in care homes please see our care homes section page 16.

Disability Action Disability Action was set up in 1990 as a research project: a “One-stop shop” to address all issues of living with longterm degenerative physical disabilities and caring. A community service supporting people with physical disabilities aged between 16 and 64 and their carers. Services offered: »» A ssessment/monitoring by specialist Nurse/OT; »» Care planning and co-ordination of services; »» Information resource, advice, education, “One call Helpline”; »» Sign posting/referral to other services; »» Access to equipment; »» A ssistance to obtain appropriate welfare benefits; »» Carer support. Service Data: »» Covers East Dorset (population 477,000+) »» Caseload 370+:- 50% diagnosis with MS; »» Approximately 85 new referrals annually for on-going support; »» Minimal, moderate and service disability. »» Meeting fundamental principles of good MS care »» User Involvement: Multi-agency Steering Committee (includes Social Services, GP, Rehabilitation Consultant) has 50% service users and carers »» Holistic Approach: all issues of living with disability »» Accessibility: all assessments in clients’ homes »» Equity: clients and carers have equal access to support and independent review »» Proactive monitoring: to avert crises through timely intervention »» Empowerment: information/education to enable clients to make informed choices »» Flexible service: eg frequency and timing of visits/contacts agreed with individuals »» Continuity of Care: named professionals »» Co-ordination between primary and secondary care »» Liaison with Social Services, Employment, Housing, Benefits Agency and voluntary agencies Current / Future development: MS Nursing Funding from September 2000 is enabling the service to meet identified needs for MS clients: »» Ward liaison bringing together the community and in-patient services at Forest Dene »» Database of all people with MS in Dorset »» Removal of Disability Action’s upper age limit for people with MS

»» »» »» »» »» »» »» »» »»

On-going one-to-one support for carers Support group for carers of people with MS Service user involvement in disability equality/awareness training In-patient satisfaction audit Development of care pathways with Neurology department Joint protocols with Social Services for assessment and provision of equipment Closer working with MS Society branch: including monthly “drop in clinic” Advocating for an independent advocacy service for people with a physical disability All the above developments have already been achieved or are underway.

Research Study to validate carer stress measure presented at the World Neurology Congress this June. Both Relatives Stress Score and Caregiver Strain index validated for use with carers of younger people with physical disabilities and MS. Significantly raised anxiety levels identified among those caring for someone with cognitive impairment. Forest Dene Young Disabled Unit, Christchurch Hospital, Fairmile Road, Christchurch, BH23 2JX Tel: 01202 705498 | Fax: 01202 477914

The Dorset Loo Guide The Dorset Loo Guide is a pocket size booklet compiled by the Dorset Association for the Disabled. The guide is free of charge and can be obtained from County Office or local Tourist Information Centres. RADAR KEY The Radar Key enabling entry to toilet facilities for people with disabilities is obtainable from D.A.D. County Office at £4.25 (includes p & p). For information about services offered by the Dorset Association for the Disabled, please return ticked boxes below or contact: D.A.D, County Office, Dorset Association for the Disabled 34a High West Street, Dorchester, DT1 1UP Tel: 01305 266969 | email: DAFD122@aol.com

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

What is DOTS Disability?

Welcome to Dorset’s newest charity, Access Dorset! Access Dorset aims to enhance the everyday lives of disabled people, older people, carers and other people who may benefit from support or information.

DOTS Disability is an innovative social enterprise formed and led by local disabled people and carers. It was formed in response to a determination to achieve a progressive organisation, based on peer support, engaging with all disabled people whatever their impairment type.

Access Dorset will become your ‘one stop shop’ for lifestyle information, advice, peer support, advocacy and support for independent living. Access Dorset is run by disabled people, older people and carers. We bring together a partnership of local, membership-led organisations that includes: DOTS Disability, Dorset Advocacy, Dorset Mental Health Forum, Dorset Fifty Plus, People First, & Pro Disability The Access Dorset website is currently being built and will be publicly launched in December 2010 – watch this space! Race for Equality Disabled people will race, run, jog, walk or by any other means take part in the event. Blind swimmer Steve McCarthy will swim between the piers as part of his preparations to become the first blind person ever to swim the English Channel in 2012. The ‘Race for Equality’ takes part on Sunday 3rd October starting at 11.00am at Bournemouth Pier Approach. The event is open to all disabled people and nondisabled people, including wheelchair and scooter users, people with sensory impairments, people with learning disabilities, mental health needs or health conditions. If you would like to take part please contact ‘Race for Equality’ at Access Dorset on 01202 771336 or email:

raceforequality@accessdorset.org.uk Sponsor Steve’s Big Swim by visiting:

www.sponsor-me.org/stevesbigswim

Wheelchair Provision Dorset Mobility,

01305 781122

Unit 14 Jubilee Close, Weymouth

Dorset Wheelchairs (NHS): (East) The Acorn Building, St Leonards Hospital, Ringwood Rd, BH24 2RR (West) Unit F2, Marabout Industrial Estate, Dorchester, DT1 1YA

01202 892874

Freedom Mobility,

01747 829549

Please Email DOTS Disability or call us anytime for more information. Telephone: 01202 771 336

01929 552623 01308 424266

55 East Street, Bridport, DT6 3JX

Colmer Care, Unit 7 / Hounsell Building, North Mills Trading Estate, Bridport, DT6 3BE

Our Clients Our current clients include: »» Bournemouth Borough Council »» Dorset County Council »» Bournemouth and Poole NHS Trust »» S ynergy Housing Group »» Castlepoint Shopping Park »» Condor Ferries

01305 776644

St. Johns Hill, Wareham, BH20 4NB

Bridport Mobility,

We provide a peer led information, advice and advocacy service, supporting individuals to make their own choices and exercise control over their lives. Through our information and advocacy service, and our corporate services, we continually work within the social model of disability, supporting individuals and organisations to recognise, reduce and remove barriers to access.

01202 625524

Unit 1 / Jubilee Enterprise Centre, 15 Jubilee Cl, Weymouth, DT4 7BS

Purbeck Mobility,

Who do we provide? We are a user led organisation using our income to provide services for disabled people and carers, promoting access to leisure/health, education and work. Our income is generated by providing disability equality services to statutory, voluntary and business sectors. Our disability equality services include: »» Consultation »» Disability Equality Schemes »» Impact Assessment Consultation Groups »» Disability Equality Training »» Access and Mystery Shopper Audits »» Customer Satisfaction Surveys

Action and Learning Site DOTS Disability are funded by the Department of Health as a User Led Organisation ‘Action and Learning Site’. The grant was successfully won by DOTS in partnership with the charity Help and Care. We are working with disabled people and the organisations that represent them to explore a collaborative model for a Centre for Independent Living in Bournemouth.

59 High Street, Lytchett Matravers, Poole, BH16 6BL

Care Store,

Disabled people and carers run the organisation, and the management and membership reflects the diversity of impairment types, and includes disabled people from varying backgrounds and age groups; carers and people recovering from drug and alcohol dependency. Since inception in 2007, our membership has grown to over 100 and is set to increase to 300 within the next year. Out of our existing membership, about 50% are currently actively involved in DOTS activities

01305 261210

The Old Wagonworks, Birdbush, Shaftesbury, SP7 9HH

Mobility UK Solutions,

Disabilities

Access Dorset

01308 459000

Disability Bournemouth Information Service 2A Owls Road, Bournemouth, BH5 1AA

Tel: 01202 300230 Fax: 01202 300230

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Day & Respite Care The listings in this section include Day Services and Respite Centres throughout Dorset. Some home care   agencies (page 33) and care homes (page 20) also provide these services.

Day Services Day care is provided for people who need support to enable them to live as independent and fulfilling a life as possible in their own homes. Dorset has a range of centres throughout the county. There are small centres in villages and towns, which may be in converted buildings or community rooms as well as larger modern purpose built centres. We also have arrangements with some private and voluntary organisations to provide day care on our behalf. Our aim is to provide care for people in their own communities where they can continue or develop new friendships close to home, taking advantage of other locally organised support. Day care services are run by qualified and experienced staff who are trained to provide the care and support you need. We provide day care for those: »» Who are old and frail »» Who have dementia »» Who have a physical or sensory disability »» Who have a learning disability »» Who have, or are recovering from, a mental illness People may also attend a day centre for respite care to give carers a break from their caring responsibilities. Who is eligible for day care services? We have a duty to assess anyone who is eligible for community care services, but we have to work within the resources available to us each year. This means we are not able to offer services to everyone who contacts us. To make sure that services are provided fairly and used to support people in the greatest need, we use guidelines which we call ‘eligibility criteria’. We assess people’s assess people’s needs individually to find out if their level of need qualifies for a service and, if so, at what level of priority. We will do this to find out if the level of your individual needs qualifies you for a day care service. We have a factsheet ‘Fair access to care services’ which explains this further. What is day care? Day care is provided for people who need help and support to continue living at home. This may be support to retain or regain independence or respite care, to give carers a break. The level of help needed and a plan of activities is discussed and agreed with each person before they come to the centre. This plan will be recorded and a copy given to you, which we will then check together on a regular basis to ensure it meets your needs. You will

be encouraged to take an active part in this planning. Activities that may be available are: »» Gentle exercise groups and help with mobility »» Learning, or relearning daily living skills, such as cookery »» Quizzes, board games, arts and crafts, reminiscence, singing, gardening, debates and discussion groups, stories and poetry »» Visiting speakers on a variety of interests »» Visiting advisers on pensions, benefits, housing, health and safety »» Special equipment advice to help overcome disability »» Special projects which can sometimes take place out in the community »» Training or work projects for people with learning or physical disabilities Charges for day care service There is no charge to you for day care services. Where there is a catering service, you will be able to choose from a menu of reasonably priced meals and drinks. Many people are assessed as able to make their own way to their day centre, but for people who can’t get to the centre any other way, Dorset County Council have a fleet of vehicles which are specially adapted to carry wheelchairs. The vehicles collect people from home, take them to the centre and return them home at the end of the session. How do you apply for day care services? If you think you or someone you know needs the support that day care can provide you can ask for an assessment. If you are a new customer or have no current involvement with us, please contact the Adult Access Team, Dorset Direct, PO Box 7184, Dorchester, Dorset DT1 9ER. Tel: 01305 221016 Minicom: 01305 267933. Email: adultaccess@dorsetcc.gov.uk If you currently receive a service from us, please contact your social care local office (see information section for contact details). ©Crown Copywrite

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Day Care & Respite

Dorset’s Fiftyplus Forums There are currently 17 fiftyplus forums across Dorset, run by local over 50s volunteers. These independent action groups work to influence the planning and delivery of local services by providing opportunities for the over 50s to have their say on issues that concern them, looking for constructive ways to combat difficulties. They provide information about services and developments, while working together to help improve the wellbeing of older people. Regular meetings are held and the majority of forums produce their own newsletters, which are widely distributed. Fiftyplus forums also provide a social and communication network for many isolated people.

Image courtesy of Age Concern Dorchester

Collectively, Dorset’s fiftyplus forums work together in an association known as Dorset Fiftyplus, which has representatives on key strategy groups aiming to influence positive change. Forums are supported by a Forum Development Officer, Hilary Foggo, who is employed through Age Concern Dorchester that jointly funds the initiative with Dorset County Council and NHS Dorset. She says “Dorset’s Fiftyplus forums currently have a contact membership of 3,500 over 50s and this is growing all the time. 90 volunteers are organising the forums through their planning groups.”

Free training is provided to planning group members and Dorset Fiftyplus has run countywide conferences on issues such as housing, transport and day services. A research project was also undertaken into the provision of Dorset’s care services.

Respite Care

Day Centres in Dorset

When you are taking care of somebody you also need to think about caring for yourself. Depending on the type and intensity of care needed, your own health and well-being can be compromised by looking after someone else. In most jobs you get paid holidays - you should try to take some time off from caring too!

The Acorns Day Centre, 5 Grosvenor Road, Weymouth, DT4 7QL

You can get some respite from your caring role in a number of different ways: 1. Residential respite: The Person you care for goes away to be looked after by someone else for a while – residential or nursing care or on holiday. 2. Domiciliary care: Someone comes into your home and takes over care for a while (a few hours or sometimes overnight) so you can go out or have some time to yourself. 3. You can sometimes get a break when the person you care for is involved in other activities – for instance at school, at a Day Centre.

For more information, or to contact individual fiftyplus forums, Tel: 01305 269444 | forums@acdorchester.org or visit the forum pages on www.acdorchester.org ©Age Concern Dorchester

01305 760583

Altogether Care LLP 01305 230 279 21 Glendinning Avenue, Weymouth, DT4 7QF Alumhurst Day Centre, Alumhurst Road, Bournemouth, BH4 8ER

01202 761183

Beechwood Day Centre, 2A Owls Road, Bournemouth, BH5 1AA

01202 302910

Boscombe Day Centre, 2a Owls Road, Bournemouth, BH5 1AA

01202 309745

07872 627301 Bourne Pursuits LLP, 60 Leybourne Avenue, Redhill, Bournemouth, BH10 6HF bournepursuits.co.uk Broadwaters, 55 Wick Lane, Bournemouth, BH6 4LA

01202 427933

Assessment of needs by the Local Authority The first step is usually to approach the local authority to ask for an assessment for the person you care for – and for you as his/her carer. The Local Authority social worker doing the assessments will consider the needs of the person you care for, and your needs as their carer, and consider what services they may be able to provide (bearing in mind local priorities and availability of services). They will also do a Financial assessment under their Charging Policy which means that you (or – more usually – the person you care for) may be charged for the services according to means. © Copyright 2005 - 2010 The Princess Royal Trust for Carers

01425 278644 Christchurch Day Centre, 250 Lymington Road, Christchurch, BH23 5ET 01202 419693 Darracott Day Centre, Darracott Road, Pokesdown, Bournemouth, BH5 2AY Diverse Abilities Plus, 01202 718266 Unit C Acorn Business Park, Ling Road, Poole, BH12 4NZ www.dorset-scope.org.uk Dorchester Day Centre, Acland Road, Dorchester, DT1 1SH

01305 269073

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Dorset Community NHS Trust, Herrison Road, Dorchester, DT2 9RJ

01305 250731

Poole Day Centre, 12A Commercial Road, Poole, BH14 0JW

01202 721722

Fairfield Day Centre, East Street, Portland, DT5 1NF

01305 821337

Purbeck Day Centre, Sandford Lane, Wareham, BH20 4DY

01929 557746

Fourways Centre, 01202 670225 Constitution Hill Road, Parkstone, Poole, BH14 OQA

Sea View Centre, Croft Road, Parkstone, Poole, BH12 3LD

01202 721590

Garland Road Day Centre, Garland Road, Poole, BH15 2LD

01202 673632

Spetisbury Manor, Spetisbury, Blandford, DT11 9EB

01258 857378

Greenfields, Hospital Lane, Bridport, DT6 5DR

01308 425988

Stourview Day Centre, 01258 473152 Stour View, Bath Road, Sturminster Newton, DT10 1DR

Juniper Centre, 01202 486114 32A, Jumpers Road, Christchurch, BH23 2JT

The Verwood Day Centre, Jenner Close, Verwood, BH31 7QE

01202 828345

Malvern Day Centre, 01202 537876 1005 Wimborne Road, Bournemouth, BH9 2BS

West Abbey Care Centre Stourton Way, Yeovil, BA21 3UA

01935 411136

My-Cubes Day Support, 0844 544 898 PO Box 7048, Verwood, BH31 9BJ | www.my-cubes.co.uk/

Dorset Reclaim

Dorset Reclaim began in 1998, and for ten years we have been fullfilling our aims and objectives by: Supplying low income families with good quality furniture, electrical and household goods. Providing training and volunteering opportunities to help develop work and social skills. Encouraging local people to re-use and recycle, thereby reducing the amount going to landfill. Dorset Reclaim is dependant on a voluntary workforce to keep the wheels turning, with a variety of jobs on offer. These include:• Assisting and advising our clients • Helping to organize the warehouse, recieving

• • •

•

deliveries, and sorting orders Van driving Assisting with deliveries and collections Repairing furniture, and a host of other work needed around the warehouse Helping test and repair

Bournemouth Depot:

69, Windham Road, Springbourne, Bournemouth BH1 4RN General enquiries: 01202 394963 or for Bournemouth area collections: 01202 773384

our electrical goods • Office and administration, taking phone calls etc. • I.T., helping with donated computers etc. For general enquiries about Dorset Reclaim, please contact:

Poole Depot:

3, Didcot Road, Nuffield Trading Estate, Nuffield Road, Poole, BH17 0GD Tel: 01202 679080

Dorchester Depot: Unit 5, Poundbury West Industrial Estate, Poundbury Road, Dorchester DT1 2PG Tel: 01305 267711

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Sheltered Housing

Sheltered Housing Sheltered Housing (Retirement Housing) in Dorset is listed in this section. It is likely that there will be a waiting list for rents and purchasing, it is advisable to contact the preferred scheme early. Schemes and options Sheltered housing is often called retirement housing or warden-assisted housing. There are many different types of sheltered or retirement housing schemes, both to rent and to buy. Schemes usually consist of between 15 and 60 dwellings which may be bedsits, self contained flats, bungalows or luxury apartments. Usually they are designed with older people in mind and to mobility standards, for wheelchair access for example. Some schemes are simply housing designed to meet the needs of older people and linked to a community alarm. But the majority of schemes have a Scheme Manager (or ‘Warden’) as well as a community alarm service. There are often communal facilities such as a lounge, laundry, guest flat and garden. Meals are not normally provided but a very few schemes include a restaurant, and quite a number arrange one hot meal a day. There is usually a minimum age, often 55 or 60, but occasionally 50. Sheltered or retirement housing appeals to people who like living independently but want the reassurance of knowing that assistance is on hand if there is an emergency. Scheme Manager (Warden) The scheme manager/warden is usually expected to: »» Get to know older people living in their scheme; giving them information on availability and access to services and encouraging them to ask for additional support from statutory and voluntary organisations when appropriate. When in the building the scheme manager will also respond to the emergency alarm. »» Manage the scheme, e.g. looks after the maintenance of the communal areas. However, the scheme manager is employed by the management organisation and the duties vary considerably between schemes. Some have a resident manager/warden and a 24- hour service; others have visiting or part time staff. The scheme manager/warden is NOT expected to provide personal care for residents, nor to carry out tasks like shopping or cleaning. The scheme manager/warden’s salary and overheads account for a large part of the service support charges paid by both tenants and owner-occupiers. Community alarms »» Offer reassurance that help is at hand if needed »» By pressing a button on a pendant or pulling

»» »»

a cord, a message is relayed to a monitoring centre, staffed 24 hours a day If help is needed the centre will alert relatives or friends, or contact your doctor or the emergency services. Alarm Systems are often used to provide assistance when the scheme manager/warden is not on duty or not in the scheme.

Is It Right For You? There are some important issues to consider when deciding whether sheltered or retirement housing is right for you. These included: »» if you need additional support or services, is it possible to organise them in your current home? »» how do you feel about moving into smaller accommodation, the possibility of having to buy smaller furniture, getting rid of possessions and the loss of a private garden? »» how do you feel about living in accommodation exclusively occupied by older people? »» if you are considering moving to a new area, are you moving away from friends, family and surroundings you know well? »» although you will want to discuss this with loved ones, make sure the final decision is yours. Moving to please someone else is not a good idea. Choosing a scheme Once you have decided to move to sheltered/retirement housing, you will need to consider which features are important to you. It is advised to visit several schemes and meet the scheme manager/warden and other residents. You may want to consider: location, local facilities and transport, communal facilities, whether pets are allowed, design and accessibility of the building, noise, security, whether there is a residents/tenants association, cost of rent/service/support charge, whether the cooker and fridge is provided, what kind of heating system is there and how it is controlled and what will happen if you become frail and need help with domestic tasks and personal care. Finding a scheme Phone EAC’s free Advice Line on 020 7820 1343, search directly on-line at www.housingcare.org or email at enquiries@eac.org.uk

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Renting Most housing for rent is provided by local councils or nonprofit making housing associations (often called Registered Social Landlords or RSL’s). Local councils and RSL’s generally aim to offer their housing to people in the greatest housing need, at rents which are affordable - perhaps with the help of housing benefits. The criteria that applicants are generally expected to show include: »» Some degree of housing need because of the physical condition of their present home; »» Medical and/or social reasons for wanting to move, e.g. poor health, disabilities, loneliness, fear or isolation from friends & family; »» That they are not easily able, for whatever reason, to buy rather than rent; »» That (if they are not local already) they have good reason for wanting to move to the area they apply for. In most parts of the country, councils and RSL’s receive applications from more people than they can assist. The cost of renting will be made up of a rent plus service, a

charge to cover the services provided. Service charges in the majority of ordinary sheltered or retirement schemes is in the range of £20 to £40 a week. People wanting to rent sheltered housing and who have a low income should contact local authority to check their eligibility for housing benefit. Buying You may also consider purchasing property. Prices and types of property vary enormously. A small secondhand flat may be found for under £70,000 in parts of the country. Brand new properties cost more. Luxurious homes on sites with every amenity - swimming pools, golf courses and restaurants - can cost well into six figures. Service charges are likely to apply as will ground rent which could vary from £50 per year to £300. Optional home care and meal services will normally be charged for separately if they are privately provided. Information Sourced from the Elderly Accommodation Counsel (EAC). Visit www.housingcare.org, or call 020 7820 1343.

Companies offering sheltered housing for rent Abbeyfield Blackmore Vale Society Ltd, Pepperell House, Bleke

Beechcroft Trust Ltd,

Bristowe Mini Homes,

1 Church Lane, Wallingford, Oxfordshire

Hotel Bristowe, Grange Road, Southbourne,

Street, Shaftesbury, Dorset SP7 8JZ

OX10 0DX Tel: 01491 825522

Dorset BH6 3NY Tel: 01202 423 692

Tel: 01747 854 922

info@beechcroft.co.uk

Abbeyfield Dorchester Society Ltd, 52

BML Healthcare Ltd, 2-6 Cromer Road,

Manor View Offices, The Cross, Burley,

Prince of Wales Road, Dorchester DT1 1PP

Branksome, Poole, Dorset BH12 1NB

Nr Ringwood, Hampshire BH24 4AB

(Contact: Sheila Mitchell, Housekeeper, on

Tel: 01202 767776

Tel: 01425 403 767 info@broadleaf.com

01305 263 894) Tel: 01305 837 579

mail@bmlhealthcare.co.uk

Abbeyfield Lyme Regis & District Society Ltd, West Hill, Silver Street, Lyme

Boscombe Rotary & Inner Wheel Housing Association, 18 Owls Road,

35 Stour Road, Christchurch, Dorset BH23 1PP

Regis, Dorset DT7 3HS Tel: 01297 443 783

Bournemouth BH5 1AF Tel: 01202 301 103

christchurchhousingsociety@hotmail.com

Abbeyfield Society, c/o the Area Housing

Bourne Housing Society Ltd, 44

Concord House Association Ltd,

Manager: 07501 250 367 / House Manager:

Anchor Road, Bear Cross, Bournemouth,

2 Montague Road, Boscombe, Bournemouth

01935 475 768 post@abbeyfield.com

Dorset BH11 9HS Tel: 0845 600 1006

BH5 2EP Tel: 01202 481141

Abbeyfield Wessex Society Ltd,

Bournemouth Ace Housing Association,

Corfe Castle Charities,

Ground Floor Annexe, 31 West Street,

89 Wimborne Road, Winton, Bournemouth

The Spinney, Springbrooke Close, Harmans

Wimborne, Dorset BH21 1JS Tel: 01202

BH8 9PH Tel: 01202 526343

Cross, Dorset BH20 5HS Tel: 01929 480873

Bournemouth Borough Council, Housing & Voluntary Services,

Central House, Clifftown Road,

Town Hall, St Stephens Road, Bournemouth

Southend-on-Sea, Essex SS1 1AB

BH2 6LL Tel: 01202 451451

Tel: 01702 330 073

Bournemouth Housing Society for the Elderly,

Faulkner House, 31 West Street,

Woodlands, 11 Stourwood Avenue,

Wimborne, BH21 1JS

Southbourne, Bournemouth BH6 3QD

Tel: 01202 842689

Broadleaf Management Services Ltd,

Christchurch Housing Society,

880 958 info@abbeyfieldwessex.org

Abbeyfield Weymouth Society Ltd, The Lupins, 1-3 Greenhill, Weymouth, Dorset DT4 7SP Tel: 01305 772 458

Anchor Trust, Milestone Place, 100 Bolton Road, Bradford BD1 4DH Tel: 08457 75 85 95 enquiries.wy@anchor.org.uk

Banner Property Services, Riverside House, Holtspur Lane, Wooburn Green, High Wycombe, Buckinghamshire HP10 0TJ Tel: 01628 536 200

Tel: 01202 483243

Countrywide Managing Agents,

Cyril Wood Memorial Trust,

Tel: 01202 430 848 info@bhse.org.uk

East Boro Housing Trust Ltd, Bristol Churches Housing Association,

Faulkner House, 31 West Street,

1-3 Surrey Street, St Pauls, Bristol BS2 8PS

Wimborne, BH21 1JS

Tel: 0800 432 0004 enquiries@bcha.com

Tel: 01202 883503 info@ebht.org.uk

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Enterprise House, Old School Close,

Kingsdale Group, Kings House, Greystoke Business Centre,

Rotary Club of Wimborne Housing Association, c/o East Dorset Housing

Ferndown, Dorset BH22 9UW

High Street, Portishead, Bristol BS20 6PY

Association, Enterprise House, Old School

Tel: 01202 864 200 info@edha.co.uk

Tel: 01275 817 111 estates@kingsdale.co.uk

Close, Ferndown, Dorset BH22 9UW

English Courtyard Association Ltd,

Knightstone Housing Association Ltd,

Glebe Barn, Cuxham Road, Watlington,

129a Commercial Road, Parkstone, Poole,

Salvation Army Housing Association,

Oxfordshire OX49 5NB Tel: 01491 615 960

Dorset BH14 0JD Tel: 01202 505 480

Barber Surgeons Hall, 1a Monkwell

info@englishcourtyard.co.uk

poole@knightstone.co.uk

Street, London EC2Y 5BL

Four Seasons Healthcare (Dorset) Ltd, Millbrook House, Child Okeford,

Magna Housing Association Ltd, Hollands House, Poundbury Road,

Sanctuary Shaftesbury,

Blandford Forum, Dorset DT11 8EY

Dorchester DT1 1SW Tel: 01305 216 000

Estuary House, Peninsula Park, Rydon Lane,

Tel: 01258 860 330

hollands@magna.org.uk

Exeter, Devon EX2 7XE Tel: 0800 083 9283

Grange Management Southern Ltd,

Millstream Management Services,

Fifty5plus.com Retirement PropertySearch,

Millstream House, Parkside, Christchurch

Lower Green, Inkpen, Hungerford, Berkshire

Road, Ringwood, Hampshire BH24 3SG

Signpost Housing Association Ltd,

RG17 9D2 Tel: 01488 668655

Tel: 0800 988 0786

Signpost House, Sunrise Business Park,

Guardian Management Services,

Mill Street Housing Society Ltd,

Tel: 01258 484 800

Milestone Place, 100 Bolton Road, Bradford

Unity Chambers, 34 High East Street,

customerservices@sha.co.uk

BD1 4DH Tel: 01274 386 035

Dorchester DT1 1HA Tel: 01305 251333

Sheltered Housing

East Dorset Housing Association,

Tel: 01202 886143

Tel: 020 7332 4800 head.office@saha.org.uk

sanctuary.shaftesbury@ sanctuary-housing.co.uk

Blandford Forum, Dorset DT11 8SA

guardiansales@anchor.org.uk

Municipal & Owen Carter Almshouse,

Soroptimist (Poole) Housing Association,

Hadrian Properties Management Co,

11 Winchester Place, North Street, Poole,

P.O. Box 80, Lichfield, Staffs WS13 6YR

Dorset BH15 1NX Tel: 01202 673 344

Poole, Dorset BH14 0LU Tel: 01202 722061

Peverel Retirement, 12 Centre Court, Vine Lane, Halesowen, West

St John the Baptist & St John the Evangelist,

Midlands B63 3EB Tel: 0845 880 5560

The Abbey Close, Sherborne,

111 North Road, Parkstone,

Tel: 01543 410 922

Hanover Housing Association, Gateway House, Cornbrash Park, Bumpers Way, Chippenham, Wiltshire SN14 6RA Tel: 0800 280 2575 southwest. housingservices@hanover.org.uk

Hanover Property Management, Nelson House, Alington Road, Eynesbury, St Neots, Cambridgeshire PE19 6RE Tel: 0800 280 2575 service.centre@hanover.org.uk

Home of Devenish, Post Office Chambers, 67 St Thomas Street, East Chaldon, Weymouth, Dorset DT4 8HB

Dorset DT9 3LH Tel: 01935 846 770

Places for People Homes, 1st Floor, 4 Horsefair Mews, Romsey, Hants SO51 8JG Tel: 0800 432 0002

Poole Borough Council, Poole Housing Partnership Ltd, Beech House, 28-30 Wimborne Road, Poole, Dorset BH15 2BU Tel: 01202 633800 enquiries.php@poole.gov.uk

Poole Old Peoples Welfare & Housing Society Limited,

Housing 21, 9 Avro Court, Ermine Business

11 Winchester Place, North Street,

PE29 6WG Tel: 0370 192 4000 lettings@housing21.co.uk

Poole, Dorset BH15 1NX Tel: 01202 673 344

The Triangle, Baring Road, Beaconsfield,

Purbeck Housing Trust, Prospect

Buckinghamshire HP9 2NA Tel: 0370

House, Sandford Lane, Wareham,

192 4000 enquiries@housing21.co.uk

Dorset BH20 4DY Tel: 01929 558 400 info@purbeckhousing.co.uk

Jonathan & Rebecca Edwards Charity, c/o Battems Solicitors, 26 St Thomas

Raglan Housing Association Ltd,

Street, Weymouth, Dorset DT4 8EJ

22-24 Oxford Road, Westbourne,

Tel: 01305 774 666

Bournemouth, Dorset BH5 1JF Tel: 0845 070 7772 south@raglan.org

Johnson Cooper Limited, Phoenix House, Christopher Martin Road, Basildon,

Remus Management Ltd, 36 St Ann

Essex SS14 3EZ Tel: 0845 002 4444

Street, Salisbury, Wiltshire SP1 2DP

info@johnsoncooper.co.uk

Tel: 01722 328 685 info@remus.uk.com

King Alfred Housing Association Ltd, Spillers House, Old Boundary

Retirement Lease Housing Association,

Road, Shaftesbury, Dorset SP7 8EP Tel: 01747 853 128

Sunrise Senior Living, Crofton House, 16 Warwick Road, Beconsfield,

Tel: 01305 768 888 ejl@pengillys.co.uk

Park, Huntingdon, Cambridgeshire

stjohnsalmshouse@btconnect.com

1 Pickford Street, Aldershot, Hampshire GU11 1TY Tel: 01252 356 000 info@rlha.org.uk

Buckinghamshire HP9 2PE Tel: 01494 739000

Tateland Management Company Ltd, Valley House, Union Street, Cheddar, Somerset BS27 3NB Tel: 07990 592 646

Teachers Housing Association, Rugby Chambers, 2 Rugby Street, London WC1N 3QU Tel: 020 7440 9440 enquiries@teachershousing.org.uk

Tregonwell Almshouse Trust, Brookside, Milton Mills, Milton Abbas, Blandford Forum, Dorset DT11 0BQ Tel: 01258 880 481 davbreda@tiscali.co.uk

Twynham Housing Association Ltd, 2nd Floor, Dolphin House, Wick Lane, Christchurch, Dorset BH23 1HX Tel: 01202 460460 info@twynham-housing.co.uk

Western Challenge Housing Association, Spinnaker House, Grange Rd, Christchurch, BH23 4GE Tel: 0800 7837837 call.centre@westernchallenge.co.uk

Weymouth & Portland Housing, Egdon Hall, Lynch Lane, Weymouth, Dorset DT4 9EU Tel: 01305 206 800 info@wphousing.co.uk

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Motability Motability, the national charity (registered charity no: 299745), has overall responsibility for the Motability Scheme: »» »»

»»

We direct and oversee the Scheme. We raise funds to provide financial help to Scheme customers who would otherwise be unable to afford the type of car and any adaptations that they need. We administer the Government's Specialised Vehicles Fund which provides financial assistance for customers who need to travel in their wheelchairs. We provide technical support to customers and the adaptation and conversion industry.

The Motability Car Scheme is administered on a contract basis by Motability Operations, a not-for-profit private company owned by the major banks. The Wheelchair and Scooter Scheme is operated by Route2mobility, a limited company, under contract to Motability. The Motability Scheme enables disabled people to obtain a car, powered wheelchair or scooter simply by using their government-funded mobility allowances. Customers exchange their allowance for a worry-free mobility package, including: »» Car, powered wheelchair or scooter »» Insurance »» Servicing »» Tyres »» Breakdown cover »» Adaptations and wheelchair accessible vehicles are also available. The Scheme is open to anyone who receives one of the following benefits, and has at least 12 months’ award length remaining when they apply: »» Higher Rate Mobility Component of Disability Living Allowance »» War Pensioners’ Mobility Supplement. »» Around two-thirds of our customers drive, but non-

‘‘

Thanks to Motability I now have my independence to travel Mrs Lockyer, Hampshire

drivers can get a car as a passenger. Similarly, parents and carers can also apply on behalf of a child. Over 530,000 disabled people currently use the Motability Scheme and 97% of them would recommend it to their friends. A further 1.3 million are eligible to join but have not taken advantage of doing so, simply because they may be unaware that they can.

95% of our customers choose to lease a car through Motability’s Contract Hire agreement, which gives you: »» A new car of your choice every 3 years »» Insurance and personal accident cover »» Servicing and maintenance »» Full breakdown assistance from RAC »» Replacement tyres fitted by Kwik-Fit »» Window or windscreen replacement at no extra cost. Our worry-free policy continues right to the end of your threeyear lease with a seamless transfer to your new car. What’s more, you can choose from over 4,000 cars - no wonder 97% of our customers would be happy to recommend us. Some customers may prefer to buy their own car, in which case our Hire Purchase scheme might be for you. If you choose Hire Purchase, you negotiate the actual purchase price with your Motability dealer. With Hire Purchase, you will also be responsible for organising and paying for comprehensive insurance, breakdown recovery, your car tax disc, servicing and repairs. (If you choose to buy a car with a Hire Purchase agreement, you will need to be receiving the allowance for the full length of your agreement.)

Images courtesy of Motability

For more information call our general enquiries phone number: 0845 456 4566, or go to www.motability.co.uk

help: questions answered Care choices have you at a loss? Call 58 your

on 01872 321 327 or see page 79 for more details

’’

Honda Ash Honda Dorchester Horizon Motor Co Ltd Poole

Alfa Romeo Meridien Majestic

01202 844800

BMW/ Mini Tice Dorchester Wood of Bournemouth

01305 267411 01202 535535

01202 545700

01305 751444 01202 893589

01202 635035

01202 489000

Kia George Hartwell Dorset

01202 862286

Westover Land Rover

01271 349400

Magna Mtr Co Ltd Christchurch/Poole Wey Valley Mazda Weymouth

01202 476789 01305 812683

Mercedes-Benz of Dorchester

01305 264494

Mitsubishi

Ford Chesil Beach Motors Portland Dorchester Ford English Ford Poole Harbour Bonfield Garage Ltd Hine Motors Keith Motors Ltd Christchurch Verwood Ford Wool & Bovington Motors Ltd

Sewards Christchurch

Mercedes Benz / Smart

Fiat Westover Fiat Poole

Hyundai

Mazda

Citroen M M C Dorchester Simon Hartwell Ltd Ferndown

01305 251844 01202 740270

Land Rover

Chevrolet Seward Chevrolet Poole

Motability

Dealerships in your area

01305 820483 01305 217000 01202 715577 01308 421777 01747 852333 01425 271371 01202 825222 01929 462248

Poole Car Centre Ltd Poole Southgate Bridport

01202 736581 01308 422468

Nissan Dorchester Nissan Dorcester Westover Nissan Bournemouth

01305 263031 01202 532100

Peugeot Bakers of Gillingham George Hartwell Ferndown Loders Peugeot Dorchester Southgate Blandford Westover Christchurch/Poole

01747 822434 01202 862286 01305 266066 01258 451628 01202 703603

Renault Westover Renault Bourmouth

Taking care of your specialist vehicle requirements.

01202 635000

Saab Seward Saab Poole

01202 545700

Seat Kings Seat Poole

01202 627455

Skoda Westover Skoda Wimborne

01202 696579

Sukuki Horizon Suzuki Poole

01202 243000

Toyota Westover Toyota Bournemouth

01202 532020

Vauxhall Lanehouse Vauxhall Bridport Seward Poole/Christchurch/Blandford

01626 333334 01202 545700

Volkswagen

Breeze Volkswagen Tower Park, Poole, Dorset BH12 4QY. Telephone 01202 713000. www.breeze-volkswagen.co.uk

Breeze Volkswagen Poole (see advert left)

01202 713000

Loders Volkswagen Dorchester

01305 267881

Volvo Kings Volvo Poole/ Ferndown

01202 627450

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

isn’t suited to your needs. Don’t ignore those first instincts. If you are less than comfortable when trying out a new vehicle, there could be a simple solution to the problem – or you may need to try a different vehicle.

Some cars just don’t feel right... measuring up

discomfort built in!

Measuring Up

That might just be because they are ‘different’ from Being able to compare key measurements, either your present car. Or it could be that the vehicle really between your existing car and any potential new car, Being able to compare key measurements, either measurements of our most popular cars to help you isn’t suited to your needs. Don’t ignore those first or between considering, can between your existing car and any potential new car, find outcars morethat aboutyou car are accessibility. Below are thebe a instincts. If you are less than comfortable when trying help. hasyou worked with Ricability, an or between cars that you are considering, can be agreat top fiveMotability measurements could use when out a new vehicle, there could a simple solution to the independent consumer research charity, and their panel greatbe help. Motability has worked with Ricability, an considering your new car: independent consumer research charity, and their of disabled people, to take over 65 measurements of our problem - or you may need to try different vehicle. panel ofisdisabled people, take settle over 65 Make sure your ‘new car feeling’ a good one. to Don’t most popular cars to help you find out more about car for a car which has inconvenience or discomfort built in! accessibility. Below are the considering your new car:

Carrying a w heelchair: Does your wheelchair fit? Test with the wheelchair folded and the car seats upright; and with the wheelchair partially folded and the rear car seats folded down.

Entry space: Can you easily and comfortably get into the car?

Seat Height:

Head room (door):

Door opening angle:

Are the seats at the right height to reach the controls and have good all-round vision?

When your seat is in the right position, is there comfortably enough headroom for you and for any passengers?

Does the door open wide enough for you to get in, but not so wide that you can’t then close the door?

Ricability Ricability is the trading name of the Research Institute assess: start know 10 (RICA). for Consumer Affairs Wewith area car a you national research charity dedicated to providing independent information of value to disabled and older consumers. Under our trading name of Ricability, we research and publish consumer reports. They are all based on rigorous research and provide practical information needed by disabled and older consumers. As the Research Institute for Consumer Affairs we also work with manufacturers, service providers, regulators and policy makers to improve products and services. Our aim is to increase their awareness of the needs of disabled and older consumers through specialist research. Please note our new address: Ricability, Unit G03, The Wenlock Business Centre, 50 - 52 Wharf Road, London, N1 7EU www.ricability.org.uk 020 7427 2460

Find a car -car measurement database. This car measurement database can help you draw up a shortlist of cars if you have a disability. It helps you find the car models that are easiest for you to get in and out of and stow a wheelchair or other equipment. It includes detailed measurement data on over 500 cars. New ones are added continuously. »» Car measurement database search for cars with particular dimensions e.g low sill, high seat, wide door »» List of cars measured to see all the 500 + car models and

print a factsheet that has measurements and photos »» Things to look for tells you what dimensions are important »» Explanation of ratings used by Motability Mobility address list -Address information for companies and organisations that provide mobility services and products. Car controls -This guide is for disabled and older drivers who need to adapt the controls in their car. The range of controls is now so wide that almost anyone can drive, providing they meet DVLA requirements. It will give you a starting point to think about what type of adaptation you might need and to help you explore what is possible. Getting a wheelchair into a car -This guide describes what equipment is available to help get a wheelchair into a car and transport it safely. It includes information about different types of hoists, racks and trailers. Getting in and out of a car -Whether you’re in a wheelchair, or just find it difficult to get in and out of a car, this guide can help. It starts with advice on techniques you may find useful, and then covers aids for those who need more help getting from a wheelchair and into a car. Motoring if you have a particular disability -Series of seven guides for people with particular disabilities with tips, information about adaptations and where to go for further help: Motoring after amputation, Motoring with arthritis, Motoring after brain injury, Motoring with cerebral palsy, Motoring with multiple sclerosis, Motoring after a stroke, Motoring with restricted growth.

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Motability Shopmobility is a scheme which provides electrically powered wheelchairs, scooters and manual wheelchairs to help people who have limited mobility to shop and use the facilities/amenities of the area or shopping centre. Visit www.carsharedorset.com for more info

------------------------------------------------------

Bournemouth Boscombe Shopmobility, Ground

Blue Badge Scheme The blue badge scheme provides a national range of parking concessions for disabled people with severe mobility problems who have difficulty using public transport. You are automatically eligible to apply for a badge if you are over two years old and either: »» receive the Higher Rate of the Mobility Component of the Disability Living Allowance »» are registered blind »» receive a War Pensioner’s Mobility Supplement You may also be eligible for a badge if you are over two years old and either: »» have a permanent and sustainable disability which means you cannot walk, or if walking is very difficult »» drive a motor vehicle regularly, have a severe disability in both arms, and are unable to operate all or some types of parking meter »» If you are a parent of a child who is less than two years old, you may apply for a badge for your child must be accompanied by bulky medical equipment or needs to be kept near a vehicle at all times. The concessions provided under the scheme apply to onstreet parking only. Badge holders may park for free and for as long as they need to at on-street parking meters and pay-and-display machines, unless there is a traffic sign specifying a time limit for holders of Blue Badges. Where a time limit is in force you must also display the special blue parking disc showing time of arrival.

Floor Car Park, Sovereign Centre Boscombe Bournemouth, BH1 4SX Day: 01202 399700 | Fax: 01202 399700 bmthcommunitytransport@googlemail.com

Castle Point, Ground Level Car Park, Castlepoint, Hamblin Way, Castle Lane West, Bournemouth, BH8 9XA Day: 01202 598295 | Fax: 01202 598295 bmthcommunitytransport@googlemail.com

------------------------------------------------------

C/O Poole Shopmobility Christchurch c/o Poole Shopmobility, Wheels for Freedom, Christchurch

Dorchester c/o Poole Shopmobility, Wheels for Freedom, Dorchester

Ferndown c/o Poole Shopmobility, Wheels for Freedom, Ferndown

Poole Poole Shopmobility, Wheels for Freedom, Level B, Multi Storey Car Park, Kingland Crescent, Poole

Out n` About Mobile Unit

Car/Road Tax Exemptions You may claim exemption from vehicle excise duty (road tax) if you’re receiving one of the following: »» The higher rate mobility component of the Disability Living Allowance »» The War Pensioner’s Mobility Supplement If you’re not the driver, you can nominate someone else (a nominee) to drive the car for you. But the car must: 1. Be registered either to you or your nominee 2. Only be used for your benefit 3. Be insured for the nominee to drive If you don’t own a car, you can nominate someone else’s vehicle but it must be used only for your purposes for example shopping or getting prescriptions. Vehicle excise duty (road tax) exemption can only apply to one vehicle. Once you get your tax exemption status and once you have your tax exemption disc, you can apply for a refund for any whole months remaining on your existing tax disc at the day the DVLA gets your application. For DLA exemption call 0845 712 3456 For War Pensioners Scheme call 0800 1692 277 Information courtesy of www.disabledinfo.co.uk/

c/o Poole Shopmobility, Wheels for Freedom, Poole

Weymouth c/o Poole Shopmobility, Wheels for Freedom, Weymouth

Wimborne c/o Poole Shopmobility, Wheels for Freedom, Wimborne

Contact for all the above: Ross Smith Day: 01202 661770 | Fax: 01202 670450 ross@pooleshopmobility.org.uk www.pooleshopmobility.org.uk

--------------------------------------------------------

Wareham Purbeck Mobility, St Johns Hill, Wareham, BH20 4NB Day: 01929 552623 | Fax: 01929 552623 info@purbeckmobility.com | www.purbeckmobility.com

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Advocacy Advocacy is taking action to help people say what they want, secure their rights, represent their interests and obtain services they need. Advocates and advocacy schemes work in partnership with the people they support and take their side. Advocacy promotes social inclusion, equality and social justice. (Action for Advocacy) Advocacy can help people become more aware of their own rights, to exercise those rights and be involved in and influence decisions that are being made about their future. Crucially advocacy can empower people to speak up for themselves.

Independent or impartial? People feel more able to speak to someone who does not have any control over their care or access to services. This makes it important that advocates are independent of those services. Advocates are not impartial. They are there to express their client’s wishes as if they were their own. An advocate’s first duty is to support their client. It is important those advocates stay, and are seen to be, independent of those services. Clarity Of Purpose The advocacy scheme will have clearly stated aims and objectives and be able to demonstrate how it meets the principles contained in this Charter. Advocacy schemes will ensure that people they advocate for, service providers and funding agencies have information on the scope and limitations of the schemes’ role. Putting People First The advocacy scheme will ensure that the wishes and interests of the people they advocate for direct advocates’ work. Advocates should be non-judgmental and respectful of peoples’ needs, views and experiences. Advocates will ensure that information concerning the people they advocate for is shared with these individuals. Empowerment The advocacy scheme will support self-advocacy and empowerment through its work. People who use the scheme should have a say in the level of involvement and style of advocacy support they want. Schemes will ensure that people who want to, can influence and be involved in the running and management of the scheme. Equal Opportunity The advocacy scheme will have a written equal opportunities policy that recognises the need to be proactive in tackling all forms of inequality, discrimination and social exclusion. The scheme will have in place systems for the fair and equitable allocation of advocates’ time.

Accountability The advocacy scheme will have in place systems for the effective monitoring and evaluation of its work. All those who use the scheme will have a named advocate and a means of contacting them. Accessability Advocacy will be provided free of charge to eligible people. The advocacy scheme will aim to ensure that its premises, policies, procedures and publicity materials promote access for the whole community. Confidentiality The advocacy scheme will have a written policy on confidentiality, stating that information known about a person using the scheme is confidential to the scheme and any circumstances under which confidentiality might be breached. The advocacy scheme will be structurally independent from statutory organisations and preferably from all service provider agencies. The advocacy scheme will be as free from conflict of interest as possible both in design and operation, and actively seek to reduce conflicting interests. Supporting Advocates The advocacy scheme will ensure advocates are prepared, trained and supported in their role and provided with opportunities to develop their skills and experience. Complaints The advocacy scheme will have a written policy describing how to make complaints or give feedback about the scheme or about individual advocates. Where necessary, the scheme will enable people who use its services to access external independent support to make or pursue a complaint. Editorial from: The Advocacy Charter. Developed in 2002 by Advocacy Across London (AAL). An accessable leaflet is available from the publication section of Action for Advocacy’s website: www.actionforadvocacy.org.uk/

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Advocacy

OPAAL DVD - Voices for Older People’s Advocacy

Dorset Advocacy Dorset Advocacy aims to help individuals who are struggling to speak up for themselves. They might be in a crisis situation, or they might want to bring about some sort of change in their life. An example might be someone who is unhappy where they are living and would like to move, but is not being given the support they need to do it. An advocate could help them to look at the choices that need to be made, and get other people involved so that the move becomes possible. Another example might be someone who is admitted to hospital and is not getting the care they need. An advocate could challenge hospital staff and highlight the patient’s needs while providing a valuable support for the person. Dorset Advocacy tries to influence and challenge services in order to make people’s lives better. Advocates can visit people wherever suits them. This might be at home, in the pub or at their offices in Dorchester and Poole.

OPAAL UK has launched a DVD called Voices for Older Peoples Advocacy. The DVD can be used to: Introduce advocacy to older people who know nothing about it, including those who are considering whether an advocate could benefit them Introduce advocacy to people who are considering training as citizen advocates themselves To provide information to groups for example, with a group of social work students, a tenants association, or a neighbourhood planning group where there is a good opportunity to promote independent advocacy. OPAAL UK are keen to ensure a wide audience for this work so do not make a charge for the DVD. However as they are hoping to further their Multi-Media work with older people they would welcome donations. Postage and packing costs £1.50 for one DVD. If you require multiple copies please contact the administrator Jo Swinswood at jo@bjf.org.uk to obtain the correct price to meet your request. 01782 844036.

Dorset Advocacy also has an IMCA (Independent Mental Capacity Advocacy) hotline available on: 0845 3891762. email: enquiries@dorsetadvocacy.co.uk

Dorset Mental Health Forum The Dorset Mental Health Forum is an independent charity established in 1992. We provide information and signposting for mental health service users and their carers, as well as for other interested parties such as members of the general public and the statutory services. Practical advice is offered through our own dedicated Advocacy Service which also has a statutory responsiblity to provide Independent Mental Health Advocacy (IMHA) across Dorset.

Tel: 01305 257172 | Fax: 01305 261049 Email: admin@dorsetmentalhealthforum.org.uk www.dorsetmentalhealthforum.org.uk/advocacy.html

Action For Advocacy

aa 4

Since its launch in 2002, advocacy organisations from across the country have adopted the Advocacy Charter. In total over 75 organisations contributed to its development and many more advocacy organisations use it regularly as a tool to focus on key advocacy issues and guide their work.

action

The CareAware Advocacy Service provides a ‘one stop’ facility to answer all of your care funding questions. The Advocacy service can provide information, advice and guidance on: »» »» »» »» »» »» »»

Understanding social services assessment procedures Sourcing appropriate home care services and support Finding and selecting a suitable care home Establishing entitlement to state benefits Maximising support from the local authority Paying care fees, protecting assets Ensuring your wishes are respected and using Enduring/Lasting Power of Attorney or equivalent

0161 707 1107 | www.careaware.co.uk

In response to demand, four of the UK’s leading advice services have come together to launch the first ever joined up advisory service to provide through a single telephone number and website, a free, independent and good quality advice and information service about housing and care options for older people, their families and carers.

for advocacy

Developed as a set of core principles for advocacy, the Charter is designed: »» To inform advocacy practice and training »» To raise awareness of the value of Advocacy »» As a tool for negotiating with funding and commissioning bodies »» As a quality assurance mechanism To receive more information access us at:

Tel: 020 7921 4395 Email: info@actionforadvocacy.org.uk Web: www.actionforadvocacy.org.uk

FirstStop provided jointly by Help the Aged, Elderly Accommodation Counsel, Counsel and Care and NHFA Care Fees Advice will be able to deliver advice and information in the areas which most older people will need advice about: Money and benefits, Care in any setting, from your own home to a care home, Housing options from adapting your own home or choosing retirement housing to care homes.

0800 377 7070 | www.firststopcareadvice.org.uk

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Advocacy Listings for Dorset Independent Mental Capacity Advocacy A4e Tel: 0800 345 666 Disabilities & Sensory Impairment Age UK (Concern) Dorset AdvoCare

(See information pages)

Carers Tel: 01202 737592

Bournemouth Housing Advice Service (SHELTER) Tel: 01202 209419 Email: bournemouth@shelter.org.uk Web: www.shelter.org.uk

Bournemouth & Poole Advocacy

information services across offices in Dorset. See page 74 in the information section for your nearest office.

Tel: 01305 251033

Dorset Mental Health Advocacy (DMHA) Tel: 01305 261483 | Fax: 01305 261049 Email: dmha@dorsetmentalhealthforum.org.uk

Dorset Mind

The Mental Capacity Act 2005 states that anyone who lacks capacity has no family or friends able to speak for them and who is the subject of a decision regarding Serious medical treatment or a move to accommodation arranged by the local authority or the NHS (other than short-term) must have an Independent Mental Capacity Advocate (IMCA). Those who have family or friends but are subject to Protection of Vulnerable Adult Procedures may still be eligible for IMCA.

Tel: 01202 399813

Citizens Advice Bureau - A full range of advocacy and

Dorset Advocacy

Statutory advocacy for those who lack capacity to make decisions about their care.

Mental Health Tel: 01202 392910

Dorset People First Tel: 01305 257600 Learning Disabilities Self-Advocacy Help and Care Tel: 0845 4500418 Older People Email: info@helpandcare.org www.helpandcare.org.uk Independent Complaints Advocacy Services (ICAS) Complaints about NHS Tel: 0845 120 3782 Independent Mental Health Advocacy (IMHA)

What is IMCA? Referring to IMCA Referrals will usually be made by doctors or social workers (though they may delegate this task). Referral details are on the back page of this leaflet. If you need to refer in the evening or at weekends, please download a referral form from www.dorsetadvocacy.co.uk/imca and fax back to us on the number given. This will speed up our reply. We will see the person and complete an IMCA report as soon as possible. Working with IMCA IMCA advocates will need to work quickly, so as not to hold up the provision of treatment or care. We recognise that health and social care staff are extremely busy, but would ask that you respond to requests for information as soon as possible. Under the Code to the Mental Capacity Act, IMCA advocates can ask to see the person in private, ask to see, and to take copies from, individuals’ health and care records or request a further medical opinion. The advocate will write a report from an independent viewpoint commenting on the decision to be made, and how the individual’s best interests could be promoted. However, the final decisions rests with the doctor or local authority; though IMCA advocates can appeal if they think their report has not been given due weight. Dorset Advocacy has been commissioned to run the IMCA service by the local authorities in Bournemouth, Dorset and Poole. If you would like to comment on the service in general, please go to our discussion board at www.dorsetadvocacy.co.uk/imca.

Tel: 01305 261483

Independent Mental Capacity Advocate (IMCA) Mental Health (run by Dorset Advocacy) Tel: 0845 389 1762

Intercom Trust

Tel: 01392 201015 (LBGT)

Positive Action South West

Tel: 0800 3283508

This site also contains a guidance pack on IMCA., giving fuller details of the scheme. If you have a complaint about the service, please contact the Manager Mike Pochin at the number below. Dorset Advocacy is an independent voluntary organisation with over 12 years experience of advocacy with people who have learning difficulties . We work across Dorset (including Poole and Bournemouth) and provide advocacy in many settings in accordance with individuals’ wishes and needs.

Sexual Health

RETHINK (Dorset) Tel: 01308 459762 Shelter Dorset

Tel: 0800 800 0380 Housing & homeless

Dorset Racial Equality Council SCA

Tel: 01202 853242 LD, Disabilities, Sensory Loss

SPAEDA

Tel: 01202 553003

Tel: 01458 440315 Resources for arts in education

To refer someone to IMCA, please contact: Michelle Starkey 07815 734615 (Weekdays except Tuesday) Mike Pochin 07779 222685 (Tuesdays) Please be ready to give full details of the person, and to say who has decided they lack capacity for the decision. Outside office hours, please leave a message, or fax a referral form to 01305 268324. Forms are available at www.dorsetadvocacy.co.uk/imca IMCA, Dorset Advocacy, 3 Princes St, Dorchester, DT1 1TP Landline: 01305 251033 Email: imca@dorsetadvocacy.co.uk Fax: 01305 268324

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

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Physical »» Being hit or injured on purpose »» Restraining someone inappropriately Emotional »» Intimidation, threats, humiliation, extortion »» Racial, verbal or psychological abuse »» Exploitation, coercion, harassment Sexual »» Involvement in a sexual activity which is unwanted or not understood. »» Unwanted sexual attention Neglect / Deprivation »» Not providing food, clothing, attention or care »» Withholding of aids or equipment (continence, walking, hearing, glasses) »» Putting someone at risk of infection »» Failure to provide access to appropriate health or social care »» Imposed Isolation / Confinement »» Being refused the company of others either at home or outside »» Sensory deprivation »» Misuse of Medication »» Inappropriately giving medication, overdosing or withholding it. Financial / Material »» The theft or misuse of money, property or personal possessions »» Pressure in connection with wills, property or inheritance Discriminatory »» Treating people less favourably

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Stay calm and listen to them Take what you are being told seriously »» Offer support to help them stop the abuse happening »» Be aware that medical or other evidence might be needed so keep the evidence safe »» Make a written note of what you have been told »» Contact Social Services or the Police Do Not »» Press the person for more details (these can be taken later) »» Assume that someone else is aware of the situation and will take action »» Contact the alleged abuser »» Promise to keep it a secret »» Be afraid to contact Social Services or the Police to discuss it

What if you are the person being abused? Contact Social Services or the Police; or ask someone you trust to contact them for you

What should you do if you suspect or have seen someone being abused? You should contact the local Social Services Office or the Police. Family, friends, neighbours and colleagues are being urged to say NO, and report signs of adult abuse as part of a new public

What should you do if someone tells you they are being abused?

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and unfairly on the grounds of race, be o tape , larg made av or al ethnicity, religion, age, gender, ternative lange uapringet sanond Brailaaiblllee, in reques t. disability, sexual orientation. Self-inflicted injury may be a sign that abuse is taking place, e.g because someone feels disturbed.

Abuse can happen anywhere. It may happen at home, in a care home, hospital, day centre or in a public place. It may be deliberate or caused by ignorance. It is sometimes referred to as bullying.

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awareness campaign in Dorset. The initiative aims to raise awareness of abuse suffered by vulnerable adults, who due to age, disability or illness are too frail or vulnerable to protect themselves. Pictured above are a few examples of the leaflets available from the local authorities.

If you wish to discuss your concerns outside of normal office hours you may contact the

OUT OF HOURS SERVICE on 01202 657279 If you think they may be at immediate risk or harm then you should contact the police by calling 999.

Contacts: Adult Access Team 01305 221016 adultaccess@dorsetcc.gov.uk For Dorset, contact the nearest Local Office: Sherborne 01935 814104 Bridport 01308 422234 Christchurch 01202 474106 Dorchester 01305 251414 Ferndown 01202 877445 North Dorset 01258 472652 Purbeck 01929 553456 Weymouth & 01305 760139 Portland For Bournemouth Borough Council please contact 01202 454979 For The Borough of Poole please contact 01202 633902

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Safeguarding Adults

Activity & Therapy Leisure facilities, recreation, rehabilitation and attractions are there to be enjoyed by everybody, regardless of impairment or age. Exercise Referral Scheme! GPs and health professionals across the UK all agree that becoming more active can help improve a variety of health conditions and lead to a much healthier lifestyle; and those people who may already have a preexisting medical condition, such as high blood pressure, obesity, or anxiety can benefit from a scheme that allows their doctor to refer them into local activities. The Fitness Industry Association estimates that there are around 600 such schemes in England, which involve an individual’s GP referring them to take part in an exercise programme tailored to the persons needs at a reduced cost. This is not however just about going to the gym, but can also include other activities such as, swimming classes, aerobics and pilates, badminton or other sports depending on the participating facility. Across Dorset there are a number of leisure centres taking part in a variety of schemes to encourage physical activity and a healthier lifestyle. These include; Purbeck Sports Centre, Verwood Leisure Centre, Ferndown Leisure Centre, Two Riversmeet Leisure Centre (Christchurch), Queen Elizabeth Leisure Centre (Wimborne), Thomas Hardye Leisure Centre (Dorchester), Bridport Leisure Centre, St Osmund’s Community Sports Centre (Dorchester), Budmouth Community Sports Centre (Weymouth), Gryphon Leisure Centre (Sherborne) and Healthy Living Wessex (Weymouth and Portland). If you feel this type of scheme could help you, either speak to your GP or local leisure centre.

Poole Active HealthLink Exercise on Referral Scheme has been operating successfully for over 12 years and is currently delivered through local partnership between Bournemouth and Poole NHS and our leisure partner ‘Everyone Active’. The aim of the scheme is simple - more physical activity in our daily lives whether it be walking, dancing or gardening will improve our health. The scheme provides the correct advice and support to encourage people with a variety of health conditions back to regular exercise and physical activity. It is accessible to all GP practices in Poole as well as through a small number of agreed health referral points in the community.

The Guide to Getting Out! The new Rough Guide to Accessible Britain contains details of over 175 of the UK’s best attractions catering for disabled people. Now in its second year, the Rough Guide to Accessible Britain was compiled by an army of disabled writers across the country, as well as readers of the first edition of the guide who answered a call from the publishers to give details of their favourite days out. It includes more hidden and off-the-beaten track attractions, and features additional ideas such as bars and restaurants to make the most of a day out. Highlights of the new edition of the Rough Guide to Accessible Britain include: »» Over 175 attractions and ideas for days out covered, including festivals, markets, bars, restaurants, sports arenas and events that are disability friendly. »» Reader Reviews by readers of the first edition of the Rough Guide to Accessible Britain. »» Things Not To Miss section highlighting the top five attractions in categories such as free, heritage, hidden, families and outdoors. »» Listings of useful organisations to make getting out and about even easier. The book is FREE to Blue Badge holders by calling 0800 953 7070 or visiting www.accessibleguide.co.uk –not available in the shops.

Free Cinema for Carers Carers who look after a disabled person may be entitled to go to the cinema for free. The Cinema Exhibitors’ Association card (CEA) is a national scheme, however not all cinemas subscribe. To qualify for the card the person must be getting DLA and AA or registered blind, or the holder of a disabled persons rail card. Application forms are available from participating cinemas (see page map to the right) or can be downloaded from www.ceacard.co.uk, or by calling 0845 123 1292.

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15

Cinemas Participating in CEA (see free cinema for carers) 1 2 3 4 5 6 7

16 17 18 19 20 21 22 23 24 25 26 27 28 29 30

Bridport Leisure Centre, Bridport 01308 427464 Gryphon Leisure Cen, Sherborne 01935 814011 Oxley Sports Cen, Sherborne 01935 818270 Thomas Hardye Leisure Cen, Dorchester 01305 266772 St Osmunds Community Cen, Dorchester 01308 756472 Redlands Comm. Sports Hub, Weymouth 01305 813113 Budmouth Comm. Sports Cen, Weymouth 01305 830508 Weymouth College Comm, Weymouth 01305 761100 Osprey Leisure Cen, Portland 01305 824378 Sturminster Newton Leisure, Stur. Newton 01258 471832 Shaftesbury Leisure Cen, Shaftesbury 01747 854637 Clayesmore School Sports, Blandford F. 01747 813135 Blandford Leisure Cen, Blandford Forum 01258 455566 Purbeck Sports & Swim, Wareham 01929 556454 Queen Elizabeth’s Leisure Cen, Wimborne 01202 888208

Broadstone Leisure, Broadstone 01202 777766 The Rossmore Leisure Cen, Poole 01202 738787 Dolphin Swimming Pool, Poole 01202 677217 Haven Sport & Leisure, Poole 01202 700211 Ashdown Leisure Cen, Poole 01202 604224 Tower Park, Poole 01202 723671 Lytchett Manor, Poole 01202 632765 St Peters Centre, Poole 01202 736474 Ferndown Leisure Centre, Ferndown 01202 877468 Sir David English Sports Cen, B.mouth 01202 437800 Littledown Centre, Bournemouth 01202 417600 Stokewood Leisure Cen, Bournemouth 01202 529658 Splashdown, Bournemouth 01202 716123 Oakmead Sports, Bournemouth 01202 774644 Two Riversmeet Leisure Cen, Christchurch 01202 477987

Riding Stables (Please check services with stables before visiting)

Odeon, Bournemouth 0871 22 44 007 Empire Cinemas, Poole 0871 4714 714 Lighthouse, Poole 0844 406 8666 Cineworld, Weymouth 0871 200 2000 Electric Palace, Bridport 01308 456 288 Plaza Cinema, Dorchester 0845 166 2382 Scott Cinemas, Lyme Regis 0871 230 3200

1 2 3 4 5 6 7

Bovington Group, 0845 241 1385 Bridport Grp, 0845 241 1393 Bryanston Grp, 0845 241 4302 East Holton Cen, 0845 241 4375 Hanford Grp, 0845 241 5330 Holtwood Grp, 0845 241 5357 Lytchett Grp, 0845 241 6325

8 9 10 11 12 13

Milton Abbas, 0845 241 5391 Miss Bush Grp, 0845 241 6350 Portman RDA Grp, 0845 450 6720 Southfields Grp, 0845 450 6822 Stella Hayward, 0845 450 6835 Weymouth Grp, 0845 450 6957

Attractions Ferndown: Oakdene Forest Park, Paintball, Challenge Leisure, Aviation Museum

Attractions Blandford Forum: Hall and Woodhouse, Badger Brewery and Visitor Centre; Cavalcade of Costume; Blandford Forum Museum; Royal Signals Museum

Attractions Christchurch: Regent Cinema Theatre, Snowtrax Dry Ski Slope, Adventure Wonderland, The Museum of Electricity

Attractions Dorchester: Terracotta Warrior Museum; Dinosaur Museum; Tutankhamun Museum; Teddy Bear Museum; Dorset Museum; Athelhampton House and Gardens

Gillingham = Tourist Information Centre

Shaftesbury

Sherborne Castle

HoneyBrook Farm

Beaminster Museum

Heavy Horse Centre

2 3

Sherborne

Sturminster Newton Verwood

Bl a c k m o r e Va l e

10 5

Blandford Forum 8

Wimborne 15

Beaminster 7

12 13

Lyme Regis

Ferndown

12 5 1

Bridport

Dorchester

4 9

Pu r b e c k Do w n s 1 14

Abbotsbury Swannery Abbotsbury Subtropical Gardens Abbotsbury Children’s Farm

Wareham

Abbotsbury 6,7,8 4

Weymouth

Poole

30 25 26 27 28 29 1 2 3 Christchurch 17 18 19 20 21 22 23 Bournemouth

Purbeck Bike Hire Wareham Boat Hire Shell Bay & Sailing Centre

Swanage

Swanage Coast Park

Sansom Art Gallery Attractions Poole: KUBE Art/Design/Architecture Portland Centre; Tower Park - Splashdown, Cinema, 9 Bowling, Bingo, Fitness, Play Area, Laser Battles, Attractions Bournemouth: Bournemouth Amusement Centre, Restaurants; The Old International Centre, Bournemouth Balloon, Tank Museum Poole Lifeboat Station Museum, Poole Pottery; Bournemouth Seafront, All Fired Up, Ceramics Chesil Beach CentreFarmer Compton Acres Garden; Exbury Garden; Cafe, Russell-Cotes Art Gallery & Museum, Palmers Farm Park; Brownsea Island Ferries; Oceanarium, Boscombe Surf Reef (2010) Cider & Clock Museum Chesil Beach Centre choices have you at a loss? Call on 01872 321 327 or see page 79 for more details SuperhawkCare Marine Charters

Activity & Therapy

Leisure Centres in Dorset (Please check details/services/times before visiting)

Here in Weymouth & Portland we are the only venue outside London that will host a full programme of Paralympic sport, with Paralympic Sailing taking place daily between 1st – 6th September. Recognising this, areas across Weymouth and Portland will be dressed with official London 2012 ‘Look and Feel’ including banners, flags, bunting, signage, etc. specifically for the duration of the Paralympic period. Paralympic sailing will take place within Portland Harbour breakwaters with 80 Paralympian sailors competing in 3 sailing classes for a total of nine medals; so far, Team GBR has never won a Paralympic sailing medal but with the advantage of ‘home turf’ we are hopeful of a better outcome in 2012. It will be possible to view the Paralympic sailing for nearby shore-side vantage points. Various local screening options are also being considered.

A series of innovative and exciting Cultural Olympiad activities are planned specifically for the Paralympic period providing an opportunity to celebrate not only the sailing and other Paralympian sports but also the achievements and participation of people with disabilities. Plans are in place for the Specialist School Festival held annually in Dorset, where children with special educational needs come together for a sporting event, to be held during the Paralympic period. Around 200 children from across Dorset will celebrate their own sporting achievements through an event to be hosted on Weymouth Beach. This will be part of a two day programme joined on the second day by disabled adults.

www.london2012.com/weymouth-and-portland

RDA is proud to be celebrating 40 years of delivering opportunities for therapy, achievement and enjoyment to people with disabilities. Founded as a National organisation in 1969, RDA now has 500 Member Groups across the UK – together, these Groups help 23,000 people to take part in riding, carriage driving and vaulting activities. RDA gives individuals the opportunity to: Reach therapeutic goals Achieve their personal ambitions Combat social isolation Develop life skills Experience the outdoors Connect with animals

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We recommend that you phone your Local County Chairman on 0845 450 7029 for further details on the groups in your area, volunteering or riding. Please remember that our County Chairmen are also volunteers so if you can not contact them immediately please do try again. Bovington 0845 241 1385 Bridport 0845 241 1393 Bryanston 0845 241 4302 East Holton Driving Centre 0845 241 4375 Green Cottage 0845 241 5357 Hanford 0845 241 5330 Henstridge 0845 241 5343 Lytchett 0845 241 6325

Milton Abbas 0845 241 5391 Miss Bush Memorial 0845 241 6350 Portman RDA 0845 450 6720 Southfield Riding 0845 450 6822 Stella Hayward 0845 450 6835 Weymouth 0845 450 6957

Open the door at Pebble Beach and discover a gem of a restaurant in Barton on Sea. Since Mike Caddy established Pebble Beach as a charitable trust in 2005 over £45,000 has been raised in donations. Fifty percent of the monies are given to local Hampshire and Dorset charities while the other half provides computers and educational equipment to schools and youth projects in Brazil. Other local charities that have received donations include the Isle of Wight Air Ambulance, Southampton Hospital’s Paediatric Unit and Lymington Sailability.

Tel: 01425 627777 | www.pebblebeach-uk.com

pebble beach charity

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

The Woodland Trust has over 1,000 woods across the UK covering more than 20,000 hectares (50,000 acres). Why not pack up a picnic and explore your local Woodland Trust wood? They are free to visit.

Activity & Therapy

Woodland Trust Woods

Treatments & Therapies The Awareness Centre Chard Street. Axminster EX13 5DZ Tel: 01297 32331 info@awarenesscentre. org.uk The Beltain Centre of Natural Therapies, The Courtyard, 1 Colliton Walk, Dorchester, DT1 1TZ Tel: 01305 267069 Branksome Park Chiropractic Chiropractic at Lansdowne, 1-2 Lansdowne House, Christchurch Road, Bournemouth BH1 3JP Chiropractic at Parkstone, 3 Springfield Road, Parkstone, Poole BH14 0LG Tel: 01202 767576 bpchiro@btinternet.com www.branksomeparkchiropractic.co.uk Namaste Holistic Therapy Tel: 07968 108361 info@namastetherapy.co.uk www.namastetherapy.co.uk

www.poinfre.com Relax Hyponotherapy & Treatment Room Studio 31, 19b Moor Road, Broadstone, BH18 8AZ Tel: 07806 661025 www.relaxinbroadstone.co.uk Ringwood Natural Health Clinic 16-18 Southampton Rd Ringwood, BH24 1HY Tel Jane: 07594562405 www.ringwoodhealthclinic. com The Seventh Portal Gold Hill Organic Farm Blandford Forum, DT11 8HB Tel: 079 7471 2289 www.theseventhportal.co.uk

Woodland guides The Woodland Trust’s Exploring Woodland guides, in assoication with publisher Frances Lincoln, describe beautiful woods to visit in different regions and countries of the UK. Fully illustrated with maps and photographs, these are essential for anyone who enjoys kicking up autumn leaves, likes to relax in the dappled shade of an ancient tree or loves catching the spring glory of carpets of bluebells. Both public and privately-owned woods are featured and all are accessible. Colourfully written entries capture the wood’s atmosphere, describing historical features, seasonal interest, setting and wildlife to spot.

Woodland Trust membership The Woodland Trust is the UK’s leading woodland conservation charity. We own and care for over 1,000 woods, covering 50,000 acres (20,000 hectares), virtually all of which are open for all to visit.

We have the support of 194,000 members who are crucial to our work. Their support helps us acquire and restore ancient woodland sites, fight to save woods under threat, campaign on important issues such as climate change, and create new woodland for wildlife and people to enjoy. Membership of the Woodland Trust costs from as little as £2.75 a month and every new member will receive a free tree dedicated in their name. Joining us is easy! For every new member who joins, we can care for and protect half an acre of native woodland. Membership Sign up: Freephone: 0800 026 9650 Email: membership@woodlandtrust.org.uk

Cherry Tree Nursery A charity based on horticulture providing meaningful occupation in a supportive environment, aiming to restore well-being to people with mental illness. Nr Bournemouth Tel: 01202 593537 | contactus@cherrytreenursery.org.uk | www.cherrytreenursery.org.uk

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Legal Services There are many sources of free legal information and advice; for example, you may be able to find the information you need through a helpline or on the internet. In some situations you will need to see a solicitor, but you may be able to get the help you need from an advice agency or another organisation. Organising your affairs One of the commonest reasons older people look for legal advice is to set up formal arrangements to organise their affairs. These include Wills‚ to establish what happens to your estate after your death; estate planning during your lifetime‚ to minimise tax liabilities and achieve any other objectives you have; and arrangements to manage your affairs if you no longer have the mental capacity to do so yourself. Seeking professional advice As a general rule you do not need a solicitor to validate any formal documentation but you should consider how comfortable you are dealing with these matters and also what the consequences will be if you make a mistake. Solicitors and other professionals usually have insurance that you can claim against if they commit an error. If you do the work yourself‚ you will not have this protection. Free legal advice Advice agencies: You may not need to go to a solicitor to get the advice and assistance you need. Using a solicitor can be very expensive. A general advice agency such as your local Age Concern or Age UK, Citizens Advice Bureau‚ or another independent advice agency‚ may be able to provide free information and advice to help you resolve your problem. They can sometimes also provide specialist advice and representation. If not‚ they should be able to refer you on to someone else who can help. Trade unions: If you are a member of a trade union you may be able to get free legal advice through the union‚ and not just on issues relating to your employment. You should contact your union to find out what they can offer. Financial advice: Access to legal advice is also offered as a benefit of some bank accounts‚ insurance policies and other products. Check the terms and conditions of any you hold to see whether you qualify for such a service. Law Centres: Law Centres provide free independent legal advice from solicitors‚ in areas of social welfare law such as welfare rights‚ discrimination law‚ housing‚ employment and community care. ©Age UK Getting legal advice There are many reasons why you may want to seek legal advice. For example: if you are buying a house, making a will or setting up arrangements to manage relative’s financial affairs. When choosing an advisor it is important to check they have experience in the problem or issue you want help with and they are suitable qualified to offer you the assistance you need. The following may be able to either advise you or help you find a suitable advisor. Commercial Solicitors/Barristers deal with a range of legal

matters. However not all private firms cover all types of work. Some may offer free legal advice and representation through the legal aid scheme. There are several bodies you could approach to find a lawyer. »» Solicitors for the Elderly are a national organisation of lawyers, who specialise in advising older people, their family and carer. Tel: 0870 067 0282 or www.solicitorsforthelderly.com »» The Solicitors Regulatory Authority (SRA), the independent regulatory body of The Law Society of England and Wales, can give you details of solicitors in your area including the areas of law they practice tel: 0870 606 2555 www.lawsociety.org.uk/choosingandusing/ findasolicitor.law »» Your local Citizens Advice Bureau and telephone directory may also have details Citizens Advice Bureaux are locally run charities that have volunteers and some paid staff who can provide free legal advice, about a wide range of issues. The level of help they provide and who they can help will very between different bureaux. You can find your local office contact number on page 74 or see www.citizensadvice.org.uk for more information. Law Centres are locally based charities that employ specialist legal advisors to provide free legal advice and representation about a range of issues. This includes such subjects as: housing, welfare benefits, health and care services, mental health, immigration, debt, employment, education, family. What they can advise about and who they can help will depend on the policies of the individual law centre. You may be able to find details of a local law centre in your local telephone directory or through the website: www.lawcentres.org.uk Community Legal Advice is a government funded helpline which offers free legal advice, in connection with partner organisations, to people who qualify for legal aid. They can advise about: benefits, education, employment, debt, and housing. Legal aid is means tested, government funded legal assistance about social welfare law issues. Your local CAB or Community Legal Advice can advise you about what issues may be funded by legal aid and whether you may qualify. If Community Legal Advice cannot advise you they may be able to direct you to other legal advisors including those offering advice through the legal aid scheme. The Community Legal Advice Service is affiliated with Counsel and Care. Lines are open: Mon Fri 9am - 8:00pm, Sat 9am - 12:30pm Calls from 4p/min - or get us to call you back. General Advice line: 0845 345 4345 or find a solicitor tel: 0845 608 1122 www.communitylegaladvice.org.uk Mind’s Legal Advice Service provides legal information and advice on mental health related law: mental health, community care, capacity, discrimination/ equality and human rights. Tel: 0845 2259393 legal@mind.org.uk Mind LAS, PO Box 277, Manchester, M60 3XN

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

End of Life

Joseph Weld Hospice Trimar Hospice Community Specialist Nursing Service Weldmar Hospicecare Trust is a local charity providing specialist palliative care, advice and support for patients and their families in North, South and West Dorset. All our services are provided free of charge. Our care is available for patients with a life-limiting or terminal illness and we support patients at home through our specialist community nursing service and our day hospices in Weymouth, Dorchester and Shaftesbury. Patients needing in-patient care come to Joseph Weld Hospice in Dorchester for symptom control, respite or end of life care. We also provide respite services for people with long-term progressive conditions. As well as our specialist doctors and nurses we also offer specialist expertise and skills in physiotherapy, occupational therapy, complementary therapy, art and music therapy. We have a Family Support Team with social workers, chaplain and bereavement support workers for both adults and children. Additionally, over 250 patient care volunteers help us provide our care. For further information please visit our website www.weld-hospice.org.uk or call us on 01305 215300 If you would like to donate or fundraise for us please call 01305 215315 If you would like to find out about volunteering with us please call 01305 756930.

Weldmar Hospicecare Trust Joseph Weld Hospice, Herringston Road, Dorchester, Dorset DT1 2SL Registered Charity No. 1000414

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Information This section includes general information and advice regarding care, further information can and should be obtained. Useful local and national contacts are also listed. Dorset County Council’s Jargon buster Common terms used in social care and their definitions.

Commissioning The process by which local authorities decide how to spend their money to get the best possible services for local people. - Connecting health and social care, this project involves social care and health working together to make processes more efficient for the customer. Continuing Healthcare (CHC) This is a different service to social care. Social care refers to help, such as getting out of bed, getting dressed, help with meals and other events involved with daily living and is paid for by the NHS. NHS continuing healthcare is used to describe care given to anyone who does not need acute hospital care but nevertheless has primary health needs. It can be provided by the independent sector and/ or the NHS in a care home or your own home. Direct payments These are monthly payments given to service users as the means of controlling their own care - allowing more choice and flexibility. They enable people to purchase their own care rather than use council services. Individual budgets Individual budgets (IBs) give a clear allocation of cash to an individual to control the way money is spent to meet his or her care needs. IBs can bring together a variety of income streams from different agencies as well as social care. People can use individual budgets to ‘buy’ services from public, private and voluntary sectors. Intermediate care Intermediate care provides intensive, short-term (usually no longer than six weeks) support to prevent unnecessary hospital admissions, or help people discharged from hospital regain their levels of independence at home. Local Area Agreement This is an agreement that sets out the priorities for a local area in certain policy fields as agreed between central government, the local authority and Local Strategic Partnership (LSP). The agreement is made up of outcomes, indicators and targets aimed at delivering

a better quality of life for people through improving performance on a range of national and local priorities. Outcomes The end results or impact something has on a service user’s life eg. Improved quality of life Personal budget This is an individual budget made up solely of social care funding. Person Centred planning (PCP) A process designed to assist someone to make plans for their future. People are able to formally list their preferences as part of a plan so that no matter where they go people can understand what is important to them. It is used most often as a life planning model to enable individuals with disabilities to increase their personal independence. Personalisation The process by which state provided services can be adapted to suit service users. This means everyone having choice and control over the shape of their support along with a greater emphasis on prevention and early intervention. POPPS (Partnerships for Older People Project) A Government-led programme, where local authorities work with older people to develop innovative schemes to help them remain independent, healthy and active in their communities for as long as they wish. Putting People First The Government’s shared vision and commitment to the transformation of adult social care Re-ablement A service provided to help people re-build the independence skills that they need to continue to live in their own home. Resource Allocation Systems (RAS) Self directed support initiatives involve the cash value of individual budgets being derived from an agreed resource allocation system which links an individual’s needs to a consistently applied way to determining a cash or budget value. ©Dorset County Council

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Borough of Poole Office

01202 633902 Adult Social Services Commissioning Civic Centre Annexe, Park Road, Poole, BH15 2RU sshelpdesk@poole.gov.uk Bournemouth Borough Office 01202 454979 Bournemouth Care Direct, Town Hall Annexe, Bournemouth, BH1 6EA caredirect@bournemouth.gov.uk Dorset County Council Adult Access Team, Dorset County Council, County Hall, DT1 1XJ dorsetdirect@dorsetcc.gov.uk

01305 221000

Bridport Local Office The Grove, Rax Lane, Bridport, DT6 3JL bridportsocialcare@dorsetcc.gov.uk

01308 422234

Information

Contact Adult Social Care

Hospital Contacts Alderney Hospital Ringwood Road, Poole, Dorset, BH12 4NB

01202 735537

Blandford Hospital Milldown Road, Blandford Forum, DT11 7DD

01258 456541

BMI The Harbour Hospital St Mary’s Rd, Poole, Dorset BH15 2BH

01202 244 200

BMI The Winterbourne Hospital Herringston Road, Dorchester, DT1 2DR

01305 263 252

Boscombe & Springbourne Health 01202 727969 Centre 11 Shelley Road, Bournemouth BH1 4JQ

Christchurch Local Office 01202 474106 Loring Road - Off Jumpers Road, Christchurch, BH23 2GZ christchurchsocialcare@dorsetcc.gov.uk Dorchester Local Office Acland Road, Dorchester, DT1 1SH dorchestersocialcare@dorsetcc.gov.uk

01305 251414

Ferndown Local Office Penny’s Walk, Ferndown, BH22 9JY ferndownsocialcare@dorsetcc.gov.uk

01202 877445

North Dorset Local Office Bath Road, Sturminster Newton, DT10 1DR northdorsetsocialcare@dorsetcc.gov.uk

01258 472652

Purbeck Local Office 19 Bonnets Lane, Wareham, BH20 4HB purbecksocialcare@dorsetcc.gov.uk

01929 553456

Bridport Community Hospital Hospital Lane, Bridport, DT6 5DR

01308 422371

Chard Community Hospital Chard, Somerset, TA20 1NF

01460 238220

Christchurch Hospital 01202 486361 Christchurch Hospital, Fairmile Road, Christchurch, BH23 2JX Crewkerne Hospital 01460 72491 Middle Path, Crewkerne, Somerset, TA18 8BG Dorset County Hospital Williams Avenue, Dorchester, DT1 2JY

01305 251150

Finigan Clinic 01202 751018 49 Alumhurst Road Bournemouth Dorset BH4 8ET Kings Park Hospital 01202 303757 Gloucester Road, Bournemouth, Dorset, BH7 6JF

Sherborne Local Office 01935 814104 The Shielings, The Avenue, Sherborne, DT9 3AJ sherbornesocialcare@dorsetcc.gov.uk Weymouth/Portland 01305 760139 Local Office, Jubilee Retail Park, Jubilee Close, Weymouth, DT4 7BG weymouthsocialcare@dorsetcc.gov.uk

Complaints Bournemouth 01202 458953 Social Care Compliments and Comments, Room 100, 3rd Floor, Town Hall, Bourne Avenue, Bournemouth, BH2 6DY socialcarecomplaints@bournemouth.gov.uk Dorset 01305 228563 Hilary Butcher, Complaints Manager, Dorset County Council Adult and Community Services, County Hall, Colliton Park, Dorchester, DT1 1XJ h.butcher@dorsetcc.gov.uk Poole 01202 261158 The Complaints Manager, Adult Social Services, Borough of Poole, Freepost (SWB20248), Poole BH15 2ZZ comments.adultcommissioning@poole.gov.uk

Poole Hospital NHS Trust Longfleet Road Poole Dorset BH15 2JB

01202 665511

Portland Hospital 01305 820341 Castle Road, Castletown, Portland, DT5 1AX Royal Bournemouth Hospital Castle Lane East, Bournemouth, BH7 7DW

01202 303626

Salisbury District Hospital 01722 336262 Odstock Road, Salisbury, Wiltshire, SP2 8BJ St Ann’s Hospital 69 Haven Road, Poole, Dorset, BH13 7LN

01202 708881

Swanage Community Hospital Queens Road, Swanage, BH19 2ES

01929 422282

Tiverton and District Hospital Kennedy Way, Tiverton, EX16 6NT

01884 235400

Verrington Hospital 01963 828444 Verrington, Wincanton, Somerset, BA9 9DQ Wareham Outreach Day Hospital 01929 551 992 Streche Road, Town Centre, Wareham BH20 4QQ Wimborne Community Hospital Victoria Road, Wimborne, BH21 1ER

01202 858200

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

The Westhaven Hospital Radipole Lane, Weymouth, DT4 0QE

01305 786116

Westminster Memorial Hospital Abbey Walk, Shaftesbury, SP7 8BD

01747 851535

Weymouth Community Hospital 01305 760022 Melcombe Avenue, Weymouth, Dorset, DT4 7TB

Christchurch CAB, Dorset Rural Out of Hours Advice Line 2 Sopers Lane, Christchurch, BH23 1JG

01202 482023 0844 477 2022

Cranborne Surgery, 01725 517272 Pennys Lane, Cranborne, Wimborne, BH21 5QE 0845 231 0400

01935 813991

Dorchester & District CAB, 1 Acland Road, Dorchester, DT1 1JW www.dorchestercab.org.uk

Yeovil District Hospital 01935 475122 NHS Foundation Trust, Higher Kingston, Yeovil, BA21 4AT

East Dorset Citizens Advice Bureau Hanham Road, Wimborne, BH21 1AS

01202 884738

Yeatman Hospital Hospital Lane, Sherborne, DT9 3JU

Ferndown CAB, 01202 893838 1A Princes Court, Princes Road, Ferndown, BH22 9JG

Age UK Bournemouth 01202 530530 700 Wimborne Road, Winton, Bournemouth, BH9 2EG info@acbournemouth.org www.ageconcernbournemouth.org.uk Dorchester 01305 269444 Rowan Cottage, 4 Prince of Wales Road, Dorchester, DT1 1PW info@acdorchester.org | www.acdorchester.org

Gillingham Debt Project 01747 835016 The Courtyard, Newbury Court, Gillingham, SP8 4QX northdorsetcab@cabnet.org.uk North Dorset Citizens Advice Bureau, 01747 822117 The Courtyard, Newbury Court, Gillingham, SP8 4QX 01202 680838 Poole CAB, 54 Lagland Street, Poole, BH15 1QG advice@poolecab.co.uk www.poolecab.co.uk

01202 622744 Age Concern Lytchett Minster & Upton Silver Birches, Eldons Drove, Lytchett Matravers, Poole, BH16 6HH maureenmunford@onetel.com

Portland Centre 74 Fortuneswell, Portland, DT5 1LZ

01305 824333

01258 473038 Age Concern North Dorset Office 4, The Exchange, Old Market Hill, Sturminster Newton, DT10 1FH c.o.acnd@btconnect.com

Purbeck Citizens Advice Bureau, Mill Lane, Wareham, BH20 4RA bureau@purbeckcab.cabnet.org.uk

01929 551257

01202 666195 Age Concern Poole Community Hall, Old Rope Walk, Blandford Road, Hamworthy, Poole, BH15 4AU ageconcern@dimagen.co.uk

01747 822117 Shaftesbury Outreach, Toby’s court, No. 1 Bimport, Shaftsbury, SP7 8AT

Citizens Advice Bureau Beaminster, 01308 863993 Youth & Community Centre, 6 Prout Bridge, Beaminster School, Beaminster DT8 3AY Bere Regis, Manor Farm Road, Bere Regis, Wareham BH20 7HB 01747 822117 Blandford Outreach, 3 Nightingale Court, East Street, Blandford, DT11 7ED 01202 29 0967 Boscombe Library Hawkwood Road, Boscombe, Bournemouth, BH5 1BY Bournemouth CAB, Advice Line -

01202 290967 08444 994105

0844 8487939 Sherborne & District CAB, 01935 815305 Home visits answerphone - Manor House, Newland, Sherborne, DT9 3JL www.sherbornecab.org.uk Stalbridge Outreach, 01963 364177 Stalbridge community office, Stalbridge, DT10 2LZ 01258 474500 Sturminster Newton Outreach, Barnes close, Sturminster Newton, DT10 1BN Swanage, Town Hall, High Street, Swanage, BH19 2NZ

01929 427134

Upton, Town Council Offices, 1 Moorland Parade, Moorland Way, Upton, BH16 5JS

01202 632080

Verwood Surgery, Lake Road, Verwood, BH31 6EH

01202 822825

West Wing, Town Hall, Bourne Avenue, BH2 6DX admin@bournemouthcab.co.uk Bournemouthcabadvice@ hotmail.com

01305 7827982 Weymouth & Portland CAB, Mulberry Terrace, Great George Street, Weymouth, DT4 8NQ

01929 403185 Bovington, The Hive, Bovington Camp, Wareham BH20 6AJ

Wimborne CAB, Hanham Road, Wimborne, BH21 1AS

01202 884738

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Local & Regional Contacts British Red Cross in the Southwest 01823 273700 The British Red Cross is always looking for new volunteers for all its services. Volunteers are the lifeblood of the Red Cross. If you have any amount of spare time on your hands you could make a significant difference to people living in your area. If you enjoy meeting people and want to become part of one of the largest humanitarian organisations in the world please contact the British Red Cross regional office on 01823 273700. Connexions Centres Blandford Connexions Centre 01258 454454 7 & 8 Barnack Walk, Blandford, Dorset, DT11 7AL Bournemouth Connexions Centre 01202 315331 5 & 6 Lansdowne House, Christchurch Road, Bournemouth, BH1 3JP Poole Connexions Centre 01202 677557 3 Kingland Road, Poole, BH15 1SH Weymouth Connexions Centre 01305 755160 29 St Thomas Street, Weymouth, Dorset, DT4 8EJ Head Office, 01305 260600 Ansbury House, 2 Pendruffle Lane, Poundbury, Dorchester, DT1 3WJ The Samaritans 25 The Park, Yeovil BA20 1DG

01935 476455

Turning Point 01935 471826 We know we can’t reach everyone but by offering innovative services in the right place, at the right time it is our ambition to help alcohol and drug dependent people, people with profound learning disabilities, adults experiencing at least one diagnosable mental health problem in any one year and the people who live in the ten most under-funded health trusts in England and Wales which cover some of the poorest areas in the country with above-average levels of ill health. 35 Higher Kingston, Yeovil BA21 4AS www.turning-point.co.uk

National Contacts Admiral Nursing DIRECT 0845 257 9406 The Admiral Nursing Direct Helpline, has been set up to provide people with an opportunity to talk through their worries and concerns about themselves, friends or relatives with dementia. Lines are manned by experienced Admiral Nurses and responds to requests for help with diagnosis, medication, support and care at home, professional carer support, and finance.The lines are open on Tuesdays and Thursdays between 11am and 9pm. Callers can leave messages any time and request a call back, or email questions to us direct@fordementia.org.uk. Action on Elder Abuse, 020 8835 9280 Action on Elder Abuse, PO Box 60001, Streatham, SW16 9BY www.elderabuse.org.uk | enquiries@elderabuse.org.uk

The Alzheimers Society, 020 7306 0606 The UK’s leading care and research charity for people with dementia, their families and carers. Fax: 020 7306 0808 www.alzheimers.org.uk | enquiries@alzheimers.org.uk Arthritis Care 0808 800 4050 Working with and for all people with arthritis to put them in control of their arthritis, and their lives. CareAware 08705 134925 A non profit making public information, advisory and advocacy service elderly care funding advice. www.careaware.co.uk | enquiries@careaware.co.uk Care Quality Commission (CQC) 03000 616161 Care Quality Commission National Correspondence, Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA www.cqc.org.uk Carers UK 020 7490 8818 Prevent carers from becoming emotionally drained, and from forgetting to take care of themselves. Fax: 020 7490 8824 | www.carersuk.org | info@carersuk.org Counsel and Care 0845 300 7585 National charity getting the best care and support for older people, their families and carers. Twyman House, 16 Bonny Street, London, NW1 9PG Advice line open: Mon - Fri, 10am-12noon and 2-4pm, except Wed afternoons. www.counselandcare. org.uk advice@counselandcare.org.uk Cruse Bereavement Care

01305 260216

Department of Health Department of Health, Richmond House, 79 Whitehall, London SW1A 2NS Tel: 0207 210 4850 | Fax: 0207 210 5952 Textphone: 0207 210 5025 dhmail@dh.gsi.gov.uk | www.dh.gov.uk

0870 600 55 22

DIAL (Disability Information Advice Line)

01736 759 500

Directgov www.Directgov.uk Directgov is the UK government’s digital service for people in England and Wales. It delivers information and practical advice about public services, bringing them all together in one place. You can access Directgov on the web, on your mobile or on your television. The government uses Directgov to get information to the public in times of crisis or emergency. Elderly Accommodation Council www.eac.org.uk

020 7820 1343

First stop 0800 377 7070 www.firststopcareadvice.org.uk | info@firststopadvice.org.uk Hearing Dogs for the Deaf www.hearingdogs.org.uk

01844 348100

Help the Aged/Age UK 020 7278 1114 www.helptheaged.org.uk | info@helptheaged.org.uk Leonard Cheshire Disability 66 South Lambeth Road, London, SW8 1RL info@LCDisability.org

020 3242 0200

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Information

Wyke Regis GP Practice, 01305 782226 Portland Road, Wyke Regis, Weymouth, DT4 9BE

Mencap 0808 808 1111 The Learning Disability Helpline is a free, confidential service. Information on anything from money and benefits to services and support groups. helpline@mencap.org.uk Mind (National Association for Mental Health) Mind is the leading mental health charity in England and Wales. We work to create a better life for everyone with experience of mental distress. Tel: 020 8519 2122 | Fax: 020 8522 1725 www.mind.org.uk contact@mind.org.uk The National Homecare Council 01379 678243 is a representative of public sector organisations concerned with the commissioning and direct provision of homecare services, supporting people in their own homes mary.humphrey@nationalhomecarecouncil.co.uk National Osteoporosis Society Advice & information, support group for people with osteoporosis

0845 450 0230

NHS Direct

0845 46 47

Nightlink 0808 8000 306 Free phone out-of-hours listening service for emotional distress and mental health. 8pm-1pm Fri-Mon Parkinson’s Disease Society www.parkinsons.org.uk Police Enquiries Emergencies: 999

SANEline

0800 800 0303

Down’s Syndrome Association They aim to help people with Down’s syndrome to live full and rewarding lives. They campaign about issues affecting people with learning disabilities. Down’s Syndrome Association Langdon Down Centre 2a Langdon Park Teddington TW11 9PS

0845 230 0372

E-mail: info@downs-syndrome.org.uk website: www.downs-syndrome.org.uk

EMERGENCY SERVICES Fire, Police, Ambulance. If you are in or near an emergency call either of these numbers.

999 or 112

You can use either number in the UK, from a land-line or your mobile. When in Europe it is well worth remembering 112.

Someone to turn to...

01202/01305 222222

0845 767 8000

SANEline volunteers currently handle an average of over 2000 calls every month from men, women and children affected by mental health problems as well as their carers and health professionals.

Frank offers advice and guidance for people with concerns on drug issues. For yourself, family member or friend, Frank is a confidential advice service available online and by phone. They can advise of the nearest offices for help and offer solutions when there seems to be no way out. 0800 77 66 00 | frank@talktofrank.com | talktofrank.com

The lines are open 6pm to 11pm every day. Help includes practical information, crisis care and emotional support to anybody affected by mental health problems, including family and carers.

Stroke Association 0845 3033100 Advice & information for stroke patients & their families. Bradley House, Harrier Way, Exeter EX2 7NY www.stroke.org.uk | southwest@stroke.org.uk Stressline 0300 123 2000 If you’re feeling stressed because of job insecurity, redundancy, debt or financial problems, don’t wait for things to get really bad before you seek help. Lines are open daily, 8am-10pm Willow Foundation 01707 259777 The only charity of its kind providing special days for seriously ill 16 to 40 year olds throughout the UK. www.willowfoundation.org.uk WRVS 029 2023 2668 A volunteering service which offers a range of practical services to help and support older people to live well, maintain their independence and play a part in their local community.

STARS Common - THE BLACKOUTS TRUST Causes and Preventative Adv

HELPING PEOPLE WITH A HELPING HAND People Syncope in Older

The STARSSYNCOPE charity (Syncope Trust And Orthostatic Hyp is the medical term for Reflex blackoutanoxic that is caused by a sudden of blood Seizures) provides information andlack support to people who(Low blood pr supply to the brain. In older people (65 years suffer withand syncope and unexplained loss of consciousness. Orthostatic Hypotension over) there is often more than one potential cause of syncope. Syncope can have many

blood pressure falls excess

drugs. These medications can decrease

Patients with low blood

Orthostatic Hypotension c causes; some can be Rememberdifferent – help underlying is at hand. If you or a family member but can be commonly due complex whilst others can be easily treated. suffers from these symptoms – you are not alone. You can Prevention Medication call our 24 hour dedicated helpline – 01789 450564 – and Advice: Eleva your bed. Sleep with your talk in confidence to one of ourbydedicated degrees. This should hel Syncope can be caused a side effectand of professional pressure up and decrease some medications. are STARS team who will listenThe andbiggest offer culprits help, advice and pressure drop when you ge heart and blood pressure medications, sleeping support if needed. pills, anti-depressants and anti-inflammatory

support stockings which w pressure and can increase your chance Sometimesblood having someone to talk to – is all it takes. blood pooling in the legs a of fainting. Remember – you are not alone.

Postprandial Hy Prevention Advice: Once prescribed, your (Lowering of blood pres doctor should review your medications 01789 450564 jenni@stars.org.uk regularly| towww.stars.org.uk ensure they are not | causing Postprandial Hypotension problems. Take medications as prescribed; do pressure within two hours not take extra pills to make up for missed doses. Postprandial Hypotension If you have any concerns, you can discuss circulation is needed to these with professional. Care choices have you at a loss? Call on 01872 321your 327healthcare or see page 79 for more details and this leads to a drop Symptoms of Postprandia Dehydration be subtle with a slight diz

Information

Information & Advice Publications Listed here different publications produced by Dorset County Council and other bodies which you might find helpful Dorset County Council

Carers

Older people

- Many available in Large Print

Information for carers

Information for older people

Tel: 01305 221000 Text phone: 01305 267933 dorsetdirect@dorsetcc.gov.uk

Learning Disability Services About Registered Homes

Opening hours for switchboard Mon to Fri: 8am - 7pm Sat & Sun: Closed Closed bank holidays, Christmas and New Year’s Day

Adult and Community Services - General

About Supported Living Have you got a complaint? How we look after your personal information Information for adults with a learning disability

Statement of Purpose - Care Home Provision for Older People

Physical Disability and Sensory Loss Services Benefits for young people who are disabled aged Blue Badge Abroad Can I get a Blue Badge

Making Decisions - Your Rights

Disability Equipment Centre

Access to your records

Person Centred Planning

Community Care Services in Dorset

Say no to abuse

Greenwood Centre for Independent Living

Dorset’s Long-term Care Charter

Supported Living - What you should expect from your support worker

Extra Care Housing Fair Access to Care Services Hanham Centre, The (community activities) Home care services including charges How to complain about Adult and Community Services

What is a Tenancy Agreement? Workstep - Employing people with disabilities Workstep - Helping people with disabilities into work

Mental health

Paying for Non Residential Care Services

Information for people with mental health problems

Paying for Supporting People Services

Workstep - Employing people with disabilities

Person Centred Planning

Workstep - Helping people with disabilities into work

Re-ablement Service - East Dorset Project Re-ablement Service Weymouth and Portland Safeguarding Adults Single Assessment Process - your health and social care needs Statement of Purpose - Community Support Services Supporting People in Dorset Telecare Service Transforming Adult Social Care

Information for adults with a physical disability Information for people with a hearing impairment Information for people with a visual impairment Occupational therapy

Information for people in hospital

Promise to you (Adult Social Care)

Hanham Centre for Independent Living

Miscellaneous (Other Organisations Leaflets)

Transport for young people who are disabled aged 16-19 years Workstep - Employing people with disabilities Workstep - Helping people with disabilities into work

Residential and Day Care Services Care home provision for adults including charges

Help Scheme

Care Services Directory

Dorset Advocacy ‘Do you want help’

Day Care Services including charges

Heatwave - A guide to looking after yourself and others during hot weather Keep Warm Keep Well - A guide for people over 60 Keep Warm Keep Well - A guide for people with disabilities Suspect a stroke? Act FAST

You’re almost there! Turn the page for Right

Information pack for Anglebury Court Information pack for Avon View Information pack for Castleman House Information pack for Sidney Gale House Information pack for Streets Meadow

Solutions >>>>

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Information pack for The Hayes Information pack for The Lawns NHS funded nursing care in nursing homes - what it means for you Paying for services in a Care Home Statement of Purpose - Care Home Provision for Older People

Self Directed Support Direct Payments - Are Direct Payments right for me? Direct Payments - General Information about Direct Payments Direct Payments - How to help ensure your personal safety when recruiting your own staff

13 Funding repairs, improvements and adaptations (Sep 09)

40 Deprivation of assets in the means test for care home provision (Aug 10)

35 Tenants’ rights – rents (Aug 09)

41 Local authority assessment for community care services (Aug 09)

42 Disability equipment and how to get it (Sep 09) 63 Finding private rented accommodation (May 10) 64 Retirement (sheltered) housing (May 10) 65 Equity Release (Aug 09) 67 Tenants’ rights – repairs (Aug 09) 68 Tenants’ rights – security of tenure (Aug 09) 69 Water advice (Sep 09) 71 Park Homes (Oct 09)

46 Paying for care and support at home (Apr 10) 58 Paying for temporary care in a care home (Apr 10) 59 How to resolve problems and make a complaint about the local authority (Aug 09) 60 Choice of accommodation: care homes (Aug 09) 78 Safeguarding older people from abuse (Apr 10)

Legal

Direct Payments - Independent Support Agency

Income and Benefits

Direct Payments - Managing Direct Payments

15 Income Tax (Apr 10)

14 Dealing with an estate (Oct 09)

Direct Payments Scheme Policy

17 Housing Benefit and Council Tax Benefit (Apr 10)

Self Directed Support

19 The State Pension (Apr 10)

22 Arranging for others to make decisions about your finances or welfare (Sep 09)

Self Directed Support (Easy Read)

Briefing – Changes to women’s state pension age and the impact on other benefits and concessions (March 10)

Setting up an Independent Living Trust for Direct Payments

21 Council Tax (Apr 10) 34 Attendance Allowance (Apr 10)

Age UK

48 Pension Credit (Apr 10)

Advice line: 0800 169 6565 www.ageuk.org.uk/publications

49 The Social Fund (Apr 10)

Consumer 3 Television licence concessions (Dec 09)

53 Capital, income and meanstested benefits (Apr 10) 55 Carer’s Allowance (Apr 10)

27 Planning for a funeral (Feb 10) 33 Crime prevention for older people (Oct 08)

74 How to challenge a benefits decision (Nov 09) 75 Debt management (Nov 09)

5 Dental care: NHS and private treatment (Aug 09) 23 Help with continence (Feb 10) 44 Local NHS services (Sep 09) 61 Help with health costs (Jun 09) 66 Resolving problems and making a complaint about NHS care (Aug 09) 76 Intermediate Care (Nov 09)

Social Care

72 Advance decisions, advance statements and living wills (Oct 09) 77 The law on age discrimination (Dec 09)

Leisure, Learning & Work 4 Rights at work (Sep 09) 11 Help with looking for work or standing your own business (Nov 08) 26 Public transport and concessions (Nov 09) 30 Learning and Leisure (July 08) 70 Dealing with disputes at work (Sep 09) 73 Driving and parking (Nov 09)

10 Paying for permanent residential care (Apr 10) 20 NHS continuing healthcare and NHS-funded nursing care (Sep 09) 24 Self-directed support: direct payments, personal budgets and individual budgets (Jul 09)

Housing

29 Finding care home accommodation (Oct 09)

1 Help with heating costs (Sep 09)

37 Hospital discharge arrangements (May 10)

8 Council and housing association housing (May 10)

38 Treatment of property in the means test for permanent care home provision (Apr 10)

9 Anti-social behaviour in housing (Oct 09)

39 Paying for care in a care home if you have a partner (Apr 10)

62 Deprivation of Liberty Safeguards (Jun 09)

6 Finding help at home (Oct 09)

Supplementary Sheet (Nov 09)

2 Buying retirement housing (Jul 09)

43 Getting legal advice (Sep 09)

52 Disability Living Allowance (Apr 10)

56 Benefits for people under State Pension age (Jun 09)

Health

7 Making a will (Sep 09)

To advertise, in RightCareIndex or on our website: www.rightcareindex.com

please call us on:

01872 321 327

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Soluti ns

Pointing you in the Right Direction

Information

Find the care you need with RightCareSolutions RightCareSolutions is a free service. Available online, over the phone, and via email, its a great way to identify suitable services as listed by CQC*. Be specific about the kind of care services you require, and we’ll deliver appropriate results suiting your needs. Fill out the form below if you are looking for Care Homes, Nursing Agencies, or Domicillary/Home Care.

Enquirers Details (if applicable)

Care Required

Title

Care Home with Nursing

Forename

Care Home without Nursing

Surname

Home Care

Domicilary Care

Address

Learning Disabilities Supported Living

Post Code Adult Placement Services Telephone Number Nursing Agency Where did you hear about us?

Further Requirements Details of person requiring care Long Stay Title

Day Care

Forename

Respite

Surname

Convalescent

Relationship to enquirer

Respite Nursing Care

County of Residence

Languages

Gender

Preferred Areas

Age

Further information

Please photocopy and send this form to; RightCareindex, 1 Fairmantle Street, Truro, Cornwall, TR1 2EG. Or contact us below...

rightcareindex.com/solutions

01872 321 327

I authorise RightCareIndex to conduct the search on my behalf I authorise RightCareIndex to pass my details to relevant providers

mail@rightcareindex.com

*Results provided from The Care Quality Commision Listings

Care choices have you at a loss? Call on 01872 321 327 or see page 79 for more details

Care South

Delivering quality care

High quality care, tailored to your needs

Whatever your age or needs, we work hard to give you the perfect balance of care, in your own home or as one of our residents, for as long as you need it.

Residential care We are a leading provider of residential and dementia care services for older people. We have 16 homes across Dorset, each offering high quality, innovative care which can be adapted to suit your individual needs.

Home care We work with everyone from young people and adults with physical or learning disabilities, to older people who need a helping hand with their everyday lives.

Close care Our purpose built mews cottages and apartments, set in the grounds of our nursing homes, combine the independence of living in your own home with the added security of care and assistance when you need it.

Nursing care Our nursing homes in North Devon, Somerset and West Sussex are set in beautiful grounds with lovely views and offer high quality nursing care based on a friendly, sociable approach to life.

To find out more about Care South and what we offer, please call 01202 712400 or you can find out all about us at www.care-south.co.uk Care South is a registered charity dedicated to meeting the needs of the community

Head Office, 39 Commercial Road, Poole BH14 0HU