PUTTING PEOPLE FIRST
The Value of Chat The Best Channel for Customers
73% Live Chat
Preferred Channel
61% Email
44% Phone
Econsultancy
79%
said I get my questions answered quickly
51%
46%
said because I can multi-task
said because it’s the most efficient communication
Customer Benefits of Chat
Econsultancy
59%
2021
Growing Demand
Only 33% of companies offer live chat but it is estimated that the number will grow to 59% in the next two years.
2020
33%
2019
Aberdeen
Outstanding ROI for Companies
Live Chat Cost
50% cheaper than handling phone calls
SuperOffice
Loyalty
63%
of consumers reported that they are more likely to return to a website that offers live chat.
Acquire.io
40%
10%
increase in conversion rate
increase in the average order value
Sales
Forrester
This infographic is provided by GlowTouch, an award-winning Customer Support Service firm that assists companies worldwide with customer and technical support across live chat, email and phone. glowtouch.com
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letschat@glowtouch.com
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502 410 1732
