SMBC 2014 Members Survey Results

SM Bike Center Members Survey 2014

SurveyMonkey

Q9 How long have you been a Santa Monica Bike Center member?

Answered: 27

Skipped: 10

Less than a month

Less than six months

More than six months

I am not a member of th...

0%

10%

20%

30%

40%

Answer Choices

50%

60%

70%

80%

90% 100%

Responses

Less than a month

3.70%

1

Less than six months

25.93%

7

More than six months

66.67%

18

I am not a member of the Santa Monica Bike Center

3.70%

1

Total

27

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SM Bike Center Members Survey 2014

SurveyMonkey

Q10 How did you first hear about Santa Monica Bike Center?

Answered: 27

Skipped: 10

Employer

Website

Friend

Word of mouth

Passed by the facility

Newspaper article

0%

10%

20%

30%

40%

Answer Choices

50%

60%

70%

80%

90% 100%

Responses

Employer

37.04%

10

Website

11.11%

3

Friend

14.81%

4

Word of mouth

3.70%

1

Passed by the facility

25.93%

7

Newspaper article

11.11%

3

Total Respondents: 27

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SM Bike Center Members Survey 2014

SurveyMonkey

Q11 What type of membership package do you have?

Answered: 27

Skipped: 10

Monthly

Monthly + Locker

Monthly + Towel

Monthly + Locker + Towel

Annual

Annual + Locker

Annual + Towel

Annual + Locker + Towel 0%

10%

20%

30%

40%

Answer Choices

50%

60%

70%

80%

90% 100%

Responses

Monthly

29.63%

8

Monthly + Locker

14.81%

4

Monthly + Towel

0.00%

0

Monthly + Locker + Towel

3.70%

1

Annual

14.81%

4

Annual + Locker

22.22%

6

Annual + Towel

3.70%

1

Annual + Locker + Towel

11.11%

3

Total

27

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SM Bike Center Members Survey 2014

SurveyMonkey

Q13 Why did you join Santa Monica Bike Center? (Check all that apply) Answered: 27

Skipped: 10

Bike Parking

Bike Security

Proximity to Work or Othe...

Save Gas / Get Cars Off the...

My employer paid for...

For the Free Education...

Convenience

Lockers

Camaraderie with other...

0%

10%

20%

30%

40%

Answer Choices

50%

60%

70%

80%

90% 100%

Responses

Bike Parking

62.96%

17

Bike Security

74.07%

20

Proximity to Work or Other Modes of Transit

62.96%

17

Save Gas / Get Cars Off the Road

25.93%

7

My employer paid for membership

18.52%

5

For the Free Education Programs

11.11%

3

Convenience

44.44%

12

Lockers

29.63%

8

Camaraderie with other cyclists

3.70%

1

Total Respondents: 27

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SM Bike Center Members Survey 2014

SurveyMonkey

Q14 On average, how many days per week do you use the Santa Monica Bike Center?

Answered: 27

Skipped: 10

Every day

One day

Two days

Three days

Four days

Five days

Six days

Less than once weekly Less than once monthly 0%

10%

20%

30%

40%

Answer Choices

50%

60%

70%

80%

90% 100%

Responses

Every day

0.00%

0

One day

22.22%

6

Two days

7.41%

2

Three days

14.81%

4

Four days

3.70%

1

Five days

25.93%

7

Six days

0.00%

0

Less than once weekly

14.81%

4

Less than once monthly

11.11%

3

Total

27

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SM Bike Center Members Survey 2014

SurveyMonkey

Q15 Approximately how far is your one-way commute to the Santa Monica Bike Center?

Answered: 27

Skipped: 10

Less than 2 miles

2-5 miles

5-8 miles

8-10 miles

Over 10 miles

0%

10%

20%

30%

40%

Answer Choices

50%

60%

70%

80%

90% 100%

Responses

Less than 2 miles

14.81%

4

2-5 miles

48.15%

13

5-8 miles

33.33%

9

8-10 miles

3.70%

1

Over 10 miles

0.00%

0

Total

27

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SM Bike Center Members Survey 2014

SurveyMonkey

Q17 If you use the Santa Monica Bike Center for commuting to work, how close is your work site to SMBC? Please answer based on a one ​way trip. We'd welcome a specific place of business in the field provided.

Answered: 20

Skipped: 17

Less than one block

Two blocks

Three blocks

Four blocks

Five blocks

Six or more blocks

0%

10%

20%

30%

40%

Answer Choices

50%

60%

70%

80%

90% 100%

Responses

Less than one block

20.00%

4

Two blocks

40.00%

8

Three blocks

5.00%

1

Four blocks

15.00%

3

Five blocks

0.00%

0

Six or more blocks

20.00%

4

Total

20

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SM Bike Center Members Survey 2014

SurveyMonkey

Q18 Which Santa Monica Bike Center amenities do you use regularly and/or are especially valuable to you?

Answered: 27

Skipped: 10

100% 80%

60%

40%

20%

0% Secure Bike Parking

Shower

Very Valuable

Restroom

Repair Services

Somewhat Valuable

Ed Programs

Bike Valet

Somewhat Valuable

Not Valuable

Staff & other members

Not Valuable

Not Valuable to me personally but know other members would benefit

Very Valuable

Comm.

Board

N/A

Not Valuable to me personally but know other members would benefit

N/A

Total

Secure Bike Parking

92.59% 25

0.00% 0

3.70% 1

0.00% 0

3.70% 1

27

Shower

50.00% 13

19.23% 5

11.54% 3

11.54% 3

7.69% 2

26

55.56% 15

37.04% 10

3.70% 1

0.00% 0

3.70% 1

27

30.77% 8

53.85% 14

3.85% 1

3.85% 1

7.69% 2

26

19.23% 5

38.46% 10

19.23% 5

7.69% 2

15.38% 4

26

11.54% 3

19.23% 5

26.92% 7

19.23% 5

23.08% 6

26

12.50% 3

41.67% 10

16.67% 4

8.33% 2

20.83% 5

24

19.23% 5

34.62% 9

26.92% 7

3.85% 1

15.38% 4

26

Restroom

Repair Services

Ed Programs

Bike Valet

Comm. Board

Staff & other members

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SM Bike Center Members Survey 2014

SurveyMonkey

Q19 How can we improve on any of these amenities?

Answered: 14

Skipped: 23

#

Responses

Date

1

I'd love to see some more advanced bike maintenance classes. I took the original five and have found them to be invaluable (though I could use a refresher on the bottom bracket class).

1/3/2015 7:51 AM

2

The shower water pressure is too weak Increased water pressure would reduce shower time

1/2/2015 10:13 AM

3

security cameras?

12/30/2014 4:30 PM

4

More classes!

12/29/2014 7:23 PM

5

Run well already

12/29/2014 12:23 PM

6

you're doing what I need now, thanks

12/19/2014 2:37 PM

7

MAINTENANCE!! City of SM needs major improvement to cleaning the place

12/17/2014 7:15 PM

8

Putting some more powerful fans in the shower rooms would be great. They are fine during the cooler months but get incredibly humid and funky when it's even mildly warm out.

12/17/2014 4:50 PM

9

yes

12/16/2014 4:27 PM

10

I'm very happy with things the way they are.

12/16/2014 1:57 PM

11

-

12/16/2014 1:24 PM

12

n

12/16/2014 1:22 PM

13

more showers

12/16/2014 1:11 PM

14

I'm already impressed. The only improvement would be impossible for you: better shower & locker facilities.

People changing in the showers means they take extra time and cause others to wait. Having a more smaller shower units and then a private men's/women's changing area would be better.

12/16/2014 1:10 PM

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SM Bike Center Members Survey 2014

SurveyMonkey

Q21 What services have you used at the repair shop? (Choose all that apply.)

Answered: 27

Skipped: 10

Flat Fix

Gears Adjusted

Brakes Adjusted

Drive Train Clean-up Accessory Installation

Full Tune-up

No Services

0%

10%

20%

30%

40%

Answer Choices

50%

60%

70%

80%

90% 100%

Responses

Flat Fix

33.33%

9

Gears Adjusted

11.11%

3

Brakes Adjusted

14.81%

4

Drive Train Clean-up

14.81%

4

Accessory Installation

14.81%

4

Full Tune-up

25.93%

7

No Services

44.44%

12

Total Respondents: 27

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SM Bike Center Members Survey 2014

SurveyMonkey

Q22 How would you describe the quality of the work from the repair shop?

Answered: 27

Skipped: 10

Excellent

Good

Inconsistent

Poor

Not Applicable

0%

10%

20%

30%

40%

Answer Choices

50%

60%

70%

80%

90% 100%

Responses

Excellent

33.33%

9

Good

14.81%

4

Inconsistent

7.41%

2

Poor

0.00%

0

Not Applicable

44.44%

12

Total

27

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SM Bike Center Members Survey 2014

SurveyMonkey

Q26 The City of Santa Monica built another bike room on 2nd Street inside Parking Structure 6 (between Broadway and Santa Monica Blvd). This facility does not have any showers, bathrooms, or drinking fountains, it is purely an attended, secure, indoor bike parking space. Would this location be more convenient for your daily bike parking?

Answered: 27

Skipped: 10

Yes

No

I am happy parking at t...

0%

10%

20%

30%

40%

50%

60%

70%

80%

Answer Choices

90% 100%

Responses

Yes

18.52%

5

No

33.33%

9

I am happy parking at the current bike parking locations

48.15%

13

Total

27

#

Other (please specify)

Date

1

I('m there now no problems or complaints

12/19/2014 2:37 PM

2

I was unaware of this. You need to spread the word

12/17/2014 7:15 PM

3

I use the showers regularly

12/16/2014 8:56 PM

4

It would, but the showers are more valuable for my commuting. If showers could be installed at this location that would be wonderful.

12/16/2014 4:43 PM

5

Maybe for my alternative route. I come in from Hollywood. Would maybe like to bike from Hollywood to SM once in a while and then get on the Malibu bus. My normal route is to bus to Culver City, and then bike between CC and SM.

12/16/2014 2:54 PM

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SM Bike Center Members Survey 2014

SurveyMonkey

Q27 How would you rate the cleanliness of the facility overall?

Answered: 27

Skipped: 10

Very clean

Clean

Not clean

Dirty

0%

10%

20%

30%

40%

Answer Choices

50%

60%

70%

80%

90% 100%

Responses

Very clean

48.15%

13

Clean

51.85%

14

Not clean

0.00%

0

Dirty

0.00%

0

Total

27

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SM Bike Center Members Survey 2014

SurveyMonkey

Q28 How would you rate the overall upkeep of the building?

Answered: 27

Skipped: 10

Excellent

Satisfactory

Poor

0%

10%

20%

30%

40%

Answer Choices

50%

60%

70%

80%

90% 100%

Responses

Excellent

81.48%

22

Satisfactory

14.81%

4

Poor

3.70%

1

Total

27

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SM Bike Center Members Survey 2014

SurveyMonkey

Q29 How would you describe the facility maintenance and staff response time to resolve facility problems?

Answered: 27

Skipped: 10

Very responsive

Responsive

Too slow

0%

10%

20%

30%

40%

Answer Choices

50%

60%

70%

80%

90% 100%

Responses

Very responsive

66.67%

18

Responsive

29.63%

8

Too slow

3.70%

1

Total

27

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SM Bike Center Members Survey 2014

SurveyMonkey

Q31 How would you rate the overall management of the facility?

Answered: 27

Skipped: 10

Very Professional

Professional

Not Professional

0%

10%

20%

30%

40%

Answer Choices

50%

60%

70%

80%

90% 100%

Responses

Very Professional

62.96%

17

Professional

37.04%

10

Not Professional

0.00%

0

Total

27

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SM Bike Center Members Survey 2014

SurveyMonkey

Q32 How would you rate the staff?

Answered: 27

Skipped: 10

Friendly and responsive

Friendly but not responsive

Responsive but not friendly

Not friendly and not...

0%

10%

20%

30%

40%

Answer Choices

50%

60%

70%

80%

90% 100%

Responses

Friendly and responsive

88.89%

24

Friendly but not responsive

3.70%

1

Responsive but not friendly

7.41%

2

Not friendly and not responsive

0.00%

0

Total

27

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SM Bike Center Members Survey 2014

SurveyMonkey

Q33 Please feel free to share any compliments or complaints about the SM Bike Center staff.

Answered: 9

Skipped: 28

#

Responses

Date

1

I don't work in Santa Monica anymore, but I'm maintaining my SM Bike Center membership because it's a great resource for when I am in Santa Monica and I want to see more bike centers throughout Los Angeles. Keep up the great work, everyone!

1/3/2015 7:53 AM

2

Santa Monica Bike Center Staff are Inspirational

12/29/2014 4:01 PM

3

this service needs a long term resident parking option. the turnover rule of 48hrs (or whatever) is bulls*t. You would have more members if you had a separate area for long term bike parking for apartment renters in the city. renters need long term solutions instead of getting notes on our bikes and charged a fee to remove a bike boot.

This is why I cancelled my membership, among other reasons.

12/17/2014 7:20 PM

4

I absolutely love the woman who mans the store in the mornings (Marianne, maybe?) She is SO nice and SO sweet and caring and always has a cheerful smile and something nice to say in the mornings. Whatever you're paying her, it isn't enough.

12/17/2014 4:51 PM

5

Staff is nice, make me feel at home

12/16/2014 9:00 PM

6

It's all good. If we maintain as is, I'm happy.

12/16/2014 2:55 PM

7

I think it's a great service and everyone there is always friendly and helpful.

12/16/2014 1:58 PM

8

No real complaints.

12/16/2014 1:24 PM

9

Everyone I have met is very friendly - keep up the great work!

12/16/2014 1:12 PM

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