Insight June July 2017

June/July 2017

Inside this issue: Business Insight Getting to know Summer fun day for young patients Rachel’s pearl anniversary SASH+ valuestream update

A word from Michael Wilson CBE chief executive I am always fascinated to read about the SASH family and I feel proud of the dedicated team we have here. This month is no exception, from Kirsten McHale and Dr Karen Ansell organising a summer fun day for young patients (page 6) to learning more about Steve Buck and the little things that inspire and motivate him at work (page 5).

Also featured in this edition are details of the SASH Star Awards and Health Heroes Awards.

I hope you enjoy reading Insight. If you or your team have a story to share, remember to let the communications team know. They are happy to come to any SASH site to meet you.

A word from: Michael Wilson CBE, chief executive

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Business Insight

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SASH Star Awards 2017 Our Health Heroes Awards 2017

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Getting to know: Steve Buck

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Summer fun day for young patients Seven ready for six

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Tristan hangs out with Harvey’s gang Rachel’s pearl anniversary

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SASH+ update Ideas to innovation

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Best wishes

Michael Wilson CBE Chief executive

• Thursday 24 August 8-9am Lecture theatre, Crawley Hospital • Thursday 24 August 12-1pm, Lecture theatre, PGEC, East Surrey Hospital

If you have a story for Insight please let the communications team know at communications.sash.nhs.uk or x6838

View the TeamTalk schedule on SASHnet 2

News in brief:

homepage. Please make sure all the content for your team has been transferred to SASHnet by 15 August when the old Intranet will be taken offline.

Welcome to SASHnet

SASHnet, the new staff website, is now live. If you need support logging in or access to create a page please contact: communications@SASH.nhs.uk

It’s not okay A new campaign has been launched called It’s not okay, aimed at supporting staff in dealing with abuse from patients, relatives, carers, visitors or fellow staff. At SASH everyone should be able to perform their duties and attend work without fear of confrontation, aggression, physical or verbal violence or other inappropriate behaviour or conduct towards them in the workplace. If you would like any more information about this campaign please contact: Sarah Wood, head of workforce relations at sarah.wood@sash.nhs.uk

Have a question about the new site?

Where is my page?

Most pages are listed alphabetically in Workspaces. You can also use the search bar.

I do not have a page - what do I do?

Contact the communications team on x6844 or email communications@sash.nhs.uk We can build a page for you and arrange training so you can learn how to update and manage your page in the future.

Where can I find policies and guidelines?

The document library contains policies, forms, guidelines, information leaflets and lots of other types of documents. You can search by keyword, file type, category or health condition.

Live well, work well A date for your diary: Wellbeing day is on Tuesday 12 September 10.00am to 2pm in the PGEC, East Surrey Hospital. More details coming soon…

Do I have to log in?

If you are accessing SASHnet from a Trust computer onsite, you will have guest access and will able to view pages and download documents.

If you would like to edit your page, visit SASHnet from home or another location you will need to log in. The details you enter in the profile registration will also help to populate the SASH directory.

Health Information week In June we celebrated Health Information Week with the help of the SASH library team. Health information week is a multisector campaign that encourages patients and clinicians to think more about the importance of reliable information about their health. During the week leaflets were produced with information about the library support available and the library had stands across the hospital to meet and share information with staff across SASH.

How can I access SASHnet from home?

Once you have registered your login from a Trust computer. You will be able to login from home with your email address and password.

Can I still access the old Intranet?

Yes, for a brief period only at: http://intranet.sash.nhs.uk/ There is also a link at the bottom of the SASHnet 3

SASH Star Awards 2017: nominations now open Is there an individual or team you feel has gone beyond expectations and is an inspiration to others?

Our annual SASH Star Awards provide an opportunity to recognise the great work of dedicated individuals and teams across SASH who make a difference to our patients’ experience.

local community are all invited to make nominations.

To find out more information and download a nomination form please visit the SASH website. Winners will be announced at a special awards evening to be held later in the year.

The Awards are offered in ten categories and are aligned to reflect our core values of Dignity and Respect; Compassion; Safety and Quality and One Team.

The deadline for nominations is Friday 8 September 2017.

Staff, volunteers and service users in the

Our Health Heroes Awards: Nominations now open The award categories this year are:

A chance to recogise the health sector’s unsung heroes Skills for Health are searching for teams and individuals that go above and beyond the call of duty, are creative and innovative in their roles and deserve a big thank you.

Operational Support Worker Award

Apprentices of the Year Award

Integrated Team Award

Workforce Planning Team

Clinical Support Worker Award

For more information visit: http://www.skillsforhealth.org.uk/ohh-2017 Please contact communications@sash.nhs. uk to make your nomination.

If you know someone that fits the bill, let us nominate them to get the recognition they deserve.

Nominations close on 15 September 2017.

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Steve Buck

but would really fancy something special or even making a special batch of toast for someone who is gluten intolerant and didn’t think their dietary requirements were going to be met. For me it’s about making a difficult experience or situation such as being in hospital that little bit better.

Deputy food and beverage manager

How did you know what career path you wanted to take?

Insight goes out and about to meet SASH people.

This month, Insight met Steve Buck Where have you worked previously?

After leaving college I worked in London, then I worked in Ghana as a flight caterer, I returned to the UK to work in Crawley as a chef and have been at East Surrey Hospital for the last 12 years.

In the past I have cooked for the Pope, Prince Charles and Princess Anne.

What is the best part about working at SASH?

The best part about working here is being able to see the positive change over the years. One team really is demonstrated by the staff at SASH and it is lovely to be part of it. I have the wonderful support of the outstanding catering team that we have here. In my role I am fortunate to have a great team working along side me.

Well, when I left school I had no clue what I wanted to do however a friend’s girlfriend’s

but it has to be my mum’s.

Do you have any pets?

Yes, I have a dog, a Hungarian Vizsla and some Koi Carpe.

What is your favourite book?

I like anything by Wilber Smith and will read any book written by him. I also love adventure books about Africa and safaris.

What is the most interesting place that you’ve been to?

In my role I am fortunate to have a great team working along side me . father was head of food and fashion at Northampton College which inspired me. I cooked for myself a lot when I was a child so I kind of fell into it.

That has to be Tanzania. I have been on safaris including seeing the big five; elephants, lions, buffalo, leopards and rhinoceros and I loved seeing the rhinoceros What is your favourite as they are becoming meal? more and more endangered. I also Definitely T-bone steak went to the Serengeti cooked so little that a and it was just a good vet could bring it wonderful experience. back to life, and trifle

What are the small things that make your day better?

Little things like being able to create and bring to the ward food goodie bags for children with cystic fibrosis; cooking a special request for someone who doesn’t really have an appetite 5

Summer fun day for young patients Karen said: “Parents often tell us they would very much like a chance to speak with other parents. There are no support groups in our area at present, however I hope that will change now parents have attended our fun afternoon and have started to mingle with other parents and discover they are not alone in their feelings.”

Kirsten and Karen have established a dedicated paediatric epilepsy service, where they hold weekly clinics. Together they oversee a case load of over 200 children.

Dr Karen Ansell, consultant paediatrician with epilepsy specialist interest and Kirsten McHale RN, clinical nurse specialist for paediatric epilepsy and neurodisability children and young people recently organised a fun activity afternoon at Blacklands Camp, East Grinstead for the young patients who attend SASH epilepsy clinics.

The recent activity day was the third summer event. Thirty young people and their families came together at Blacklands Camp in East Grinstead. Where they enjoyed a picnic lunch together, then spilt into groups for activities, including climbing followed by zip wiring and abseiling.

Kirsten said: “We are aware that some young people struggle with their new diagnosis and feel as if they can not talk to anyone else their age about what is happening to them.”

“The events are all about raising the profile of epilepsy and moving away from the stigma that children and families can feel. Hopefully the children can make new friendships and parents can share stories and experiences with each other,” added Kirsten.

Kirsten and Karen decided to hold a fun activity afternoon for the young patients who attend the epilepsy clinics and their families.

Pictured above (l-r) Dr Karen Ansell and Kirsten McHale

Seven ready for six

Seven SASH staff members have completed the first band 6 ready programme as part of their career development pathway at SASH. The seven registered nurses, physiotherapists and a registered operating department practitioner have attended the five month course consisting of leadership, innovation, resilience and supportive coaching days, culminating in a presentation of their chosen improvement project to senior leaders.

For more information on this programme and further career development opportunities, contact Matt Daley, practice development nurse for career development, matthew.daley@sash.nhs.uk or visit the practice development workspace on SASHnet. http://sashnet.sash.nhs.uk/workspaces/practice-

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Pictured above: (l-r back row) Jack Fishlock, Matt Prescott, Melanie Thorn, Anne-Sophie Javel, Charley Humphries, Rosenddelle Pungayen, Matt Daley and Jessie Gasson

Tristan hangs out with Harvey’s Gang Harvey’s Gang is an initiative that started at Worthing hospital in memory of Harvey Buster Baldwin who was diagnosed with acute lymphocytic leukaemia. Harvey made regular visits to the hospital and became interested in how his blood samples were processed.

As part of the Harvey’s Gang initiative the blood sciences laboratory at East Surrey Hospital welcomed Tristan, a young patient at SASH to come in and observe the testing involved on his blood samples. Tristan came along with his mum and during their visit they looked at the different blood components for transfusion, the analysers used in the blood bank, haematology and biochemistry departments, and to meet the staff. Tristan especially enjoyed watching the biochemistry robot, looking at blood films under the microscope and enjoyed some fun activites involving bubbles.

Rashmi Rook, lead biomedical scientist, transfusion and quality said: “The visits help the children and families better understand what happens to their blood samples, and provides an opportunity to ask questions and promote patient empowerment. This hopefully will also help to reduce anxiety that some of our young patients have while undergoing treatment.”

Pictured above: Tristan wearing his new lab coat

Rachel’s pearl anniversary In June Rachel Cooke, head of library services and knowledge management celebrated thirty years working for the NHS To recognise this momentous occasion, Rachel’s colleges planned a surprise celebration for all the hard work that she has done over the years.

Staff members came from all over the hospital to the library to surprise and celebrate with Rachel.

Rachel who has worked in various places and positions including district librarian at Epsom and St Helier University Hospitals NHS Trust and South Thames Library and Information, recieved a book filled with comments about what it’s like to work with her from her colleges all around the country. She also received a rose bush called celebration for her garden.

forward thinking. She has given library staff the opportunity to develop new skills and ideas on improving the library service. The library team works extremely well together and Rachel has the ability to get the best out of us.”

Pictured above Rachel Cooke in the library at East Surrey Hospital

Her team tell us that: “Rachel is good fun, encouraging, knowledgeable, supportive and

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records. As a result improvements have been put in place that have successfully reduced the time taken for a number of tasks.

Improvements within our management of diarrhoea value stream are also being implemented. This means that our patients benefit from the changes and the learning is shared across teams, which includes:

Value stream update The SASH Kaizen Promotion Office (KPO) team lead the work to put in place improvements that make a positive difference to our staff and the people we care for.

They continue to focus on three different valuestreams, cardiology inpatient flow, outpatients and management of diarrhoea.

The number of times a nurse is interrupted on a drug round has reduced from 25 times to zero Number of diarrhoea patients without a documented assessment for the need for isolation reduced from 78% to 0%

It was recognised that cardiology inpatient flow and the discharge process was an area that could be improved and a third rapid process improvement workshop (RPIW) looking at reducing the lead time and improving the process for inpatients requiring an angio procedure took place in June.

Percentage of patients with differential diagnosis for diarrhoea has improved from 50% to 100%

A further four RPIWs have been completed looking at three distinct outpatient areas; ophthalmology, breast clinic and patient

For more information about the SASH+ work visit SASHnet or contact the KPO team at: KPO.team@SASH.nhs.uk

We have the opportunity to help shape mental health provision. Our colleagues in vanguard projects are looking at new ways of partnership working between different agencies. There are projects beginning across the country that look to motivate and empower people to take more control of their own health.

We need your help and ideas on how we can shape and adapt our services to meet this challenge.

Mental health is considered to be one of the most significant challenges facing the NHS and social care.

Visit SASHnet to find out more about to Ideas to Innovation or go the the Innovation Factory at https://sashnhs.induct.no/login and join in the conversation.

This is a time where there is a national appetite to bring mental health care up to the same level of physical health conditions. As a provider of acute medicine it is easy to overlook our potential impact on people who use our services. We have the potential to support our partners in mental health through the way our services run and the way we interact with the people we meet.

Please remember, no idea is too small.

Produced by the communications team

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