Insight

September-November 2017

Inside this issue:

SASH stars shine brightly

Lord Kakkar opens the Surgery Centre

David and Kirsten take young patients to Disneyland

True dementia friends

A word from: Michael Wilson CBE, chief executive

2

Business Insight

3

A word from Michael Wilson CBE Chief executive

Lord Kakkar opens the Surgery Centre

4

Welcome to Insight magazine, which, once again, is packed with SASH updates and information. It is always a pleasure to hear about what you are doing and the positive impact this is having on our patients and their family and friends.

David and Kirsten take young patients to Disneyland

5

SASH Stars shine brightly on awards night

6

It was great to welcome Lord Kakkar to open our new Surgery Centre (p4) and also, in this edition, good to hear about the generosity of two members of staff who volunteer to support the annual Magical Taxi Tour organised by the Worshipful Company of Hackney Carriage Drivers for children with life threatening illnesses (p5).

True dementia friends

SASH Charity

I was honoured to meet and present prizes to the winners of the SASH Star Awards. Read more about awards night on (p6-8).

Burstow babies celebrate first birthday

If you have some news to share with Insight readers please contact our communications team at communications@sash.nhs.uk

I hope you enjoy the read.

Best wishes

Theatre recovery team drive improvements forward

Children learn how to save a life

League of Friends thank Mavis

9

10

11

12

If you have a story for Insight please let the communications team know at communications.sash.nhs.uk or x6838

2

News in brief:

SASH NHS Community Choir Throughout December SASH NHS Community Choir will be singing Christmas carols on the wards at East Surrey Hospital and around Redhill.

Comms link Communications are keen to ensure staff groups who do not regularly access email are kept up to date.

If you would like more information or to join the choir contact: Lynette Leach at: lynette.leach@sash.nhs.uk

If you have a team or colleagues who do not regularly receive SASH news and you would like to receive a monthly communications pack for your staff noticeboards please nominate a member of your team to become a comms link and send their contact details and address of the area you work in to: communications@sash.nhs.uk

Christmas carol performances • 13 December 2017, 6pm – Redhill Station • 14 December 2017, 6pm onwards – East Surrey Hospital wards • 16 December 2017, 2pm – The Belfry Shopping Centre in Redhill • 21 December 2017, 6pm onwards – East Surrey Hospital wards

Have you had your flu jab?

Flu is a serious illness that can result in death, having your flu jab protects those around you.

For more information about clinics visit the occupational health workspace page on SASHnet or contact Janette Barnes at: Staff Friends and Family Test Janette.barnes@sash.nhs.uk Positive feedback from the 2017 Staff Friends and Family Test shows that staff would Email migration update recommend SASH as a place to work and are IT are moving SASH email to the national NHS highly likely to recommend SASH as a place to Mail system. This is a phased operation and receive treatment. staff are being migrated in groups. To find out more about the mail migration visit NHSmail on Apr-Jun 2017 Jul-Sep 2017 Quarter 1 Quarter 2 Quarter 4 SASHnet on the IT page in workspaces.

81.9% 81.4% 86.8% Quarter 1

Quarter 4

Quarter 2

90.8% 91.3% 94.6%

Circuit training exercise class for staff If you would like to get fit and improve your core strength, come along to circuit training. Everyone is welcome to join.

Likely to recommend as a place to work

Likely to recommend as a place to receive care/treatment

SASHnet training

Classes run each Tuesday at the physiotherapy gym, East Surrey Hospital.

If you are a page owner and want to learn more about using and updating your page on SASHnet?

There are two sessions available between 5-6pm and 6-7pm, each session costs £5 or book five sessions for £20.

Please contact: communications@SASH.nhs.uk 3

Lord Kakkar opens the new Surgery Centre The Rt Hon Professor Lord Kakkar PC, a leading surgeon in the field of thromboembolic disease and cancerassociated thrombosis, opened the Surgery Centre at East Surrey Hospital.

I was delighted to be asked to open the new Centre and pleased to have the opportunity to see the new area and specialist facilities and to meet the team.

The Surgery Centre brings together expert surgical and specialist care for local people needing a wide range of day surgery and combines waiting and recovery areas and dedicated rooms for specialist pain and cystoscopy procedures. Space for the Centre was created as a result of some reconfiguration of existing rooms and provides a tailor-made space for day surgery patients during their short time at the hospital.

Lord Kakkar said: “I was delighted to be asked to open the Centre and pleased to have the opportunity to see the area and specialist facilities and meet the team.

The Rt Hon Professor Lord Kakkar PC “I am delighted that Lord Kakkar kindly agreed to come and open the Surgery Centre.”

“It is good to see that patients living locally can get the treatment they need in a modern comfortable space designed for their needs that is close to home.”

It is anticipated that over 10,000 patients a year will be cared for by the Surgery Centre team, both as day cases and appointments.

Michael Wilson CBE, chief executive said: “The new facilities at the Centre means that our teams of doctors, nurses and therapists can provide specialist care for patients.

Pictured above: The Rt Hon Professor Lord Kakkar PC, Des Holden, medical director, Michael Wilson CBE, chief executive and Dr Barbara Bray, chief of surgery.

4

David and Kirsten take young patients to Disneyland David Barton, lead emergency practitioner and Kirsten McHale, clinical nurse specialist for paediatric epilepsy and neurodisability, children and young people, generously gave up their time last month to join the annual Magical Taxi Tour organised by the Worshipful Company of Hackney Carriage Drivers for children with life threatening illnesses to provide support to the children and their families.

every year with the dedication and kindness of every single person that makes this trip possible, I feel truly fortunate to be part of such an amazing event, which allows children with lifelong conditions to quite literally live their dream. Planning for next year is already well under way.”

David said: “It is just amazing to be a part of this trip to Disneyland Paris, seeing the children (and the parents) have a weekend off from normal life, which is often spent in hospital, to just enjoy the magic of Disney.

The charity have already committed to supporting five more families from SASH next year and I cannot wait.”

My thanks to David and Kirsten for giving their time and clinical skills to such a great cause and for showing that their compassion and care extends beyond their everyday work.

David and Kirsten joined five young SASH patients and their families to travel in Hackney cabs from SASH, in convoy with other cabs, to Disneyland Paris for three days of fun. Kirsten and David formed part of the clinical team on hand to care for the children throughout the journey and during their stay.

Kirsten said: “I was delighted to part of the fantastic event again this year. I was lucky enough to be able to take another nurse to support us, so my thanks goes to Vicky Abbott for her support too. I am so overwhelmed

Michael Wilson CBE, chief executive Pictured above: Kirsten and David and a Hackney cab at East Surrey Hospital ready to collect a local family.

5

SASH Stars shine brightly on Awards night In November, the commitment and dedication of individuals and teams and the high quality care they provide was celebrated at the SASH Star Awards event.

Every day I see the difference that individual and teams make to the people we care for. I am incredibly proud of their professionalism, commitment and hard work and delighted to be able to celebrate their achievements.

The evening recognised the work of nurses, therapists, doctors, support staff and volunteers with awards presented in ten categories along with a number of long service honours for staff ranging from 20 – 45 years’ service.

Read all about the categories and winners below.

Michael Wilson CBE, chief executive

The winners SASH Values Champion Someone who champions dignity and respect, treating others how they wish to be treated.

Samantha Gibbs, nursing assistant, diagnostic imaging

One Team, frontline team of the year Delivering benefits to patients, service users and/or colleagues through working together.

Critical care outreach team

6

One Team, behind the scenes team of the year Delivering benefits to patients, service users and/or colleagues through working together.

Hospital sterilisation and decontamination unit

Frontline Employee of the Year Someone who has demonstrated dedication and commitment and who regularly goes the extra mile to put patients’ needs first.

Lucie Ward, occupational therapy technician Behind the Scenes Employee of the Year Someone who goes beyond their job description to help bring about change and benefits for our patients or colleagues.

Tina Suttle-Smith, strategic medical education manager Apprentice of the Year Awarded to an individual who has embraced the commitment to required to complete all aspects of the apprenticeship.

Chloe Lapsley, pharmacy technician

7

Volunteer of the Year A volunteer who has made an exceptional contribution and shown dedicated commitment to SASH and our services throughout the year.

John Tree, volunteer

Innovation and Service Improvement Making a change that has had a positive impact for the good or our patients, staff and SASH. Physiotherapy and occupational therapy orthopaedic team and SASH at @home Improving Patient Experience A person or team who have made a change that had a positive, measured and sustainable impact on patient experience.

Diagnostic imaging service

Supporting Diversity in the Workplace A person who is dedicated to ensuring that inclusivity, equality and diversity lie at the heart of their day to day work, above and beyond their role.

Temi Alao – human resources business partner, surgery division

8

True dementia friends on their wards and made a difference to the people they care for.”

Insight finds out more about the work of our therapy rehabilitation assistants team in supporting patients with dementia…

Since May 2016 over 2,000 members of SASH staff, volunteers and board members from across the organisation have successfully completed the Alzheimer’s Society dementia Friends awareness sessions.

Our team of therapy support assistants; Luciana Condrat, Lucie Ward, MaryClare Salmon and Warren Filmer, work alongside the physiotherapists and occupational therapists on our orthopaedic, medical and care of the elderly wards.

At the sessions staff have had an opportunity to learn more about what it is like to live with dementia and how they can use this knowledge in the way they care for patients with dementia.

As a team, they have completed the dementia leads programme at SASH and embedded their learning into their practice. As dementia leads for their areas they continue to work to improve the hospital experience for patients with dementia.

The Dementia Friends sessions form part of the SASH dementia strategy which aims to make the organisation dementia friendly.

Together, they have created a range of reminiscence activities, including destination boards to use with patients living with dementia as part of their rehabilitation and preparation to leave hospital. The board content is changed monthly to reflect different themes that might be of interest to older people, for example; the Queen’s Silver Jubilee, celebrating the end of World War II and seasons of the year.

To find out more about becoming a Dementia Friend please contact, Chris O’Connor, nurse consultant for dementia and older people on chris.connor@sash.nhs.uk

The team also lead on other initiatives on their wards such as encouraging patients to dress in their own clothes and social dining. Early results from the social dining initiative, which sees patients join others to eat at the same table where there are also reminiscence items such older style magazine and food adverts have shown an increase in the amount of food eaten by the patients.

Eva Dembinska, lead physiotherapist, said: “I am proud of everything that the team have achieved and I am especially impressed in how, without any prompting, they have taken on the role of dementia champions on their wards. By taking the lead for improving the experience of our patients with dementia patients they have inspired positive changes

Pictured above: Winter theme reminiscence board

9

Are you are looking for something a bit different this Christmas?

Why not buy friends or family one of our virtual plant gifts for the Camomile Courtyard. There are three different plants to choose from, the recipient of the gift will recieve a beautiful gift card (see below) and the Camomile Courtyard garden will be able to buy another plant for our patients to enjoy.

Donations towards buying geranium, lavender or chamomile plant for the garden as a gift for someone at Christmas time start at ÂŁ5

SASH Charity is currently fundraising to transform the courtyard near the Pendleton unit into Camomile Courtyard, a dementia friendly garden for patients and their families to use.

For a great gift that keeps growing visit sashcharity.org/make-a-donation/christmasgifts or call Emily Brown X1295 or email emily.brown18@nhs.net or email to find out more.

Could you be a fundraiser for Camomile courtyard?

If you’re a member of a local organisation such as a sports or social club who might be interested in holding a fundraiser for the courtyard then please contact Emily Brown, fundraising manager on x1295 or emily. brown18@nhs.net

Volunteer at one of our charity collections We are looking for enthusiastic bucket collection volunteers to support SASH Charity by raising awareness and collecting money in Reigate town centre on Sunday 17 December 2017.

There are time slots of 11.00am - 1.00pm, 1.00 - 3.00pm and 3.00 - 5.00pm available, meeting on Reigate High Street by Boots. Emily, fundraising manager will be there to support you all day.

If you are able to spare a few hours then please get in touch with Emily Brown on x1295 or emily.brown18@nhs.net

10

Burstow Babies celebrate first birthday

they have given birth - some parents attend five or six times and we also offer support over the phone. On average we see nearly 60 women a month.

To celebrate their first birthday the Burstow Babies team invited parents past and present who have benefited from the support to a special party and get together over tea and cake.

“It is great to see how popular Burstow Babies has become - providing support and encouraging parents to build a friendship network of other new parents around them when infant feeding.”

The Burstow Babies group is held in the dining room on Burstow Ward where they provide infant feeding advice and support for parents.

New mum Maggie Doherty, from Crawley, who attended the birthday celebrations with her four week old baby Johnny Mulji, also thanked the team:

In their first year, the Burstow Babies team have helped 568 parents and their babies.

Sam Rush, Baby Friendly Initiative (BFI) project and infant feeding lead midwife, who, along with two infant feeding support workers runs Burstow Babies, said: “The Burstow Babies specialist feeding service is part of our baby friendly initiative and we are delighted how much we have been able to do so far.

“The success of Johnny’s weight gain is down to the support of the team with feeding. I wanted to breastfeed exclusively. I came into the hospital after a home birth and Burstow Babies was recommended to me Johnny weighed 10lbs 2oz at birth and now weighs 11lb 8oz.

“Any parent who experiences feeding difficulties when they go home with their baby simply needs to call and arrange an appointment to meet with the team.

“The team gave me practical and simple advice and this empowered me. It is also a great way to meet other mums.”

Pictured above: The Burstow Babies team and birthday party guests

“We provide support for up to 28 days after

11

Theatres recovery team drive improvements forward The SASH theatres recovery team have introduced a small sports car for young patients to drive themselves to theatre.

Lorna Anderson, theatre team recovery lead said: “ We hope the car will help children feel less anxious before their surgery.”

Purchased with funds from the Friends of East Surrey Hospital, the car has been well received by the children and will help to improve patient experience.

Pictured right: The theares recovery team with Ava Child, 3 years old.

Children learn how to save a life

Thanking the Friends of East Surrey Hospital

Children of SASH staff came to East Surrey Hospital to take part in resuscitation training on European Restart a Heart Day (16 October). The Restart a Heart Campaign is an annual initiative which aims to train as many children and young people as possible in the UK to learn how to save a life and make every child a lifesaver by teaching vital life-saving cardiopulmonary resuscitation (CPR) skills.

At the annual general meeting Richard Burford, chairman, Friends of East Surrey Hospital, recognised volunteers for their years of service.

Bernadette Lee, senior resuscitation officer said: “We invited staff to bring their children to work to learn CPR - there was a great turn out, 60 children and parents.

Richard said: “It was a great evening and we were pleased to be able to acknowledge some of our many volunteers for their years of service. We owe everything to our volunteers we would not be able to support or raise funds without them.

“The resuscitation team were there to assist and supervise while participants practiced CPR on training mannequins; they also practised the recovery position and what to do if somebody is choking.

Pictured above: Mavis Cliff, volunteer recognised for 25 years of service with Richard.

Saffron Webster, 17, from Hassocks who attended the event, said: “I really enjoyed the training, it is a really useful life skill and it has given me more confidence.”

Produced by the communications team

Pictured above: Maria, Saffron and Bernadette

12