Issue 15 2015
Celebrating our fantastic staff at the annual awards night
We celebrated the hard work, innovation and long service of our staff and the excellent patient care they provide at our annual staff awards ceremony recently. The evening recognised the work of nurses, doctors, support staff and volunteers as awards were presented across 11 categories as well as host of long service honors. Read all about the great event and our very deserving winners inside.
Specialist dentist wins NHS innovation award Consultant special care dentist, Mili Doshi has been awarded NHS Innovator of the Year at the Kent, Surrey, Sussex NHS Leadership Recognition Awards 2015. Mili’s award recognises her original Mouth Care Matters programme that has seen the introduction of a specialist Mouth Care Matters team to provide training to all hospital staff so that patients receive good mouth care during their stay with us. East Surrey is proud to be the first hospital in the country to have a Mouth Care Matters Team on its wards.
Congratulation to Mili Doshi and the Mouth Care Matters team.
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Annual staff awards 2015 Dignity and respect
Compassion
Safety and quality
Ailish Burke, ward manager, Capel Ward Ailish is a fantastic nurse, supervisor and friend and shows great respect for staff and patients alike. Calm in a crisis she is always quick to offer her help and is part of a great team.
Julie Royal, ward clerk Tilgate Annex Julie is often the first face people see as they arrive on the ward. She will go out of her way to help worried patients and relatives; making them tea, or having a chat to ease their worries.
Sonja Monnery, ICU sister Sonja’s work with NG feeding with the ICU has improved patient safety by helping to implement new safety procedures and staff education and training. She inspires colleagues to work harder and improve practice.
One Team - behind the scenes team of the year
Innovation and service improvement
One Team - frontline team of the year
Jacob Bell pharmacy assistants
Pamela Trangmar, physician associate Pamela started a call-back service for patients following hip fracture, which collects data and patient feedback. She has also organised the drive for comfort blankets for patients with dementia.
Charlwood Ward nursing team
Frontline employee of the year
Behind the scenes employee of the year
The team take the initiative for saving money and reducing waste and make sure urgent items are delivered to wards.
Qualifications received Helen Gallon, team leader physiotherapy Helen was awarded a distinction for the Mary Seacole Leadership Programme. She also won first prize in the Trust’s leadership poster competition. She has developed her skills & used her initiative to redevelop services.
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Selina Chandler, ward manager, Bletchingley Ward Selina has worked tirelessly to ensure safety and dignity are at the forefront of patient care, showing incredible compassion to all her patients. She provides support for all staff.
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All of the staff are empathetic, supportive and knowledgeable, and as a team they consistently respond with humanity, sensitivity and respect.
Deborah Mayne, theatres matron Deborah has made a huge difference in bringing the theatre teams together. She is supportive, innovative and implements news ways of working which benefit patient and staff safety.
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Living the values Your care matters, improving the patient experience Simon Monkhouse, consultant upper GI and bariatric surgeon Nominated by a patient for his outstanding care and described as a doctor with compassion and commitment.
Your care matters, improving the patient experience Giulia Tripepi nurse, neo natal unit Giulia makes a real difference to the lives of new parents. She is passionate and knowledgeable about the care she provides and is an inspiration to her colleagues.
Compassion is one of the four core values of the Trust, as is our belief that the sharing of stories and experiences is one of the most valuable tools in forming a shared vision and understanding. This incredibly moving patient account (edited for confidentiality) so strongly demonstrates what we are doing and its impact on patient care that it deserves to be heard across the Trust. Please take the time to read this and share it with your colleagues. 'I would love to have a heart felt thank you passed on the 'Resus' team. On Sunday 23/8/15 I had a mountain bike accident that resulted in me breaking my back. I was looked after by the staff in the ED and so many others. What should have been the most frightening day of my life was so delicately handled, for both me and my family. I was in head blocks and immobile for 18 hours. While strapped down, I listened to the tireless and massive effort you all make. All evening you seemed not to give up on a terminal cancer patient. I listened to you try, try, try again and when all was lost, try again to keep her alive. I listened to the abuse and the threats from another patient at about 2am. With all that to deal with, each time I was met with big smiles, told not to worry and actually the nurses thanking ME for being patient. When it all got too much and I had a little cry, a member of staff ran over and wiped my eyes so my son didn't see I was scared too. I am in awe at your patience, tolerance, kindness. Your ability to push through frustration and wear a smile. Thank you for your care, and for teaching me that in hindsight, I've never had a bad day at work.'
Star of the Month award Volunteer of the year Edna Render Edna has volunteered on Tilgate Annex for several years, helping in many ways, including filing notes, booking patient transport and helping patients to eat. She will go out of her way to help any patient, relative or member of staff.
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Congratulations to Jacqueline Wateridge, winner of our Star of the Month. The nursing assistant in the outpatients eye clinic was nominated by Sister Caroline Davis, lead nurse for ophthalmology, who said: “Jackie is a total super star with all the patients. She has allayed many fears with her kindness and time spent with anxious patients. Every day she gives of her best and is so passionate about ophthalmology that you can’t fail to be enthused by her.” One SenSASHional patient comment said: “Her attitude, manner and overall presence were exceptional and the most caring of any nurse I have met to date”.
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Ready for winter As part of our winter preparations the Trust would like to hear from staff who are happy to be added to a pool of volunteer drivers with 4x4s and/or provide temporary accommodation for staff if needed. If you drive to work during bad weather make sure you have warm clothing and water in your car in case you break down or get stranded. For more useful information and advice go to the Surrey County council website: www.surreycc.gov.uk/people-andcommunity/emergency-planning-andcommunity-safety/winter-general-advice
Free festive staff parking Just a reminder to say that all staff working over the festive period will be able to park for free on Christmas Day, Boxing Day, New Year’s Eve and New Year’s Day.
Support for staff Did you know the Trust offers an extensive service of support to all employees in the form of an Employee Assistance Programme called CIC.
Health Roster MAPS is upgrading to ‘Health Roster’ What will it mean for you? The Trust is investing in improved staff planning tools which will improve the efficiency of our workforce and lead to safer delivery of care. As part of this there been a major investment in the upgrade of Health Roster, the implementation of patient-led acuity and dependency software and upgrades to our temporary staff bank. This will provide all existing users with a faster, easier to use system that staff can access from a home computer or Smartphone to view their roster and manage annual leave and shift requests and allow bank staff access to self-service booking facilities and automated timesheets. Safe Care is a new module in Health Roster that will help many wards to capture their patient acuity and dependency on a daily basis and help to plan staffing levels and skill mix to meet patient-led demand. The new system and a programme of education is being rolled-out during December and will include new and refresher training on all aspects of staff planning and utilisation. This is a major driver to support the Trust’s reduction in temporary staffing spend. To find out more or to book your place on a demonstration session on 7 January please contact Healthroster.upgrade@sash.nhs.uk
Dates for your diary
CIC is an independent, free and confidential service for all staff. The CIC team can arrange telephone and face to face support quickly and locally to where you live.
They can offer advice on a range of topics, including:
22 January
Emotional support and counselling
Family and dependent care information
Legal, tax and debt information
www.well-online.co.uk for more information or phone 0800 0851376
17 December Public board - open to staff. AD77 Trust HQ, 11am - 1.30pm
VMI taster session. Lecture theatre, PGEC 2.30 – 4.30pm
28 January
East Surrey Macmillan Cancer Support Centre open day 10 am - 4pm, all welcome
Trust Headquarters, East Surrey Hospital, Redhill, Surrey RH1 5RH Tel: 01737 768 511
www.surreyandsussex.nhs.uk