Outdoor Recreation Industry Council Of NSW Conference 2012
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Presentation
Encouraging Appropriate Behaviour: A Six-Step Approach By Murray Irwin murray@saviconsulting.com.au (c) Murray Irwin, 2012
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bushwalking youth photo
(c) P Christison
?
B E C OME
B
Behaviour
E
Emergency
C
Context
O
Options
M
Myself
E
Enact
think of an example when someones behaviour was not okay.
B
E
C
O M
E
Behaviour
identify specific behaviour
B
E
C
O M
Behaviour
E poor attitude
being stupid
disrespectful
annoying others
aggressive
poor communication
B
E
C
O M
E poor attitude
Behaviour
not caring about the quality of work
being stupid trying to make jokes at inappropriate times
disrespectful using rude hand signs
annoying others
interrupting others when they are concentrating aggressive
talking in a tone that intimidates others
poor communication not looking at people when they talk to them
B
E
C
O M
E
Behaviour
passive
assertive
aggressive
B
E
C
O M
E
Behaviour
passive
assertive
aggressive lacks respect for others rights
B
E
C
O M
E
Behaviour
passive lacks respect for own rights
assertive
aggressive lacks respect for others rights
B
E
C
O M
E
Behaviour
passive
assertive
aggressive
lacks respect for own rights
defends own rights while respecting the rights of others
lacks respect for others rights
B
E
C
O M
E
Behaviour
agreement full value contract policy rules
B
E
C
O M
E
Behaviour
good agreements positive framing broad address likely issues consequences
B
E
C
O M
E
Behaviour
good agreements respect safety & behaviour feedback goals
B
E
C
O M
E
Behaviour
why change?
description? was it passive, assertive or aggressive? what agreement was broken? why should they change?
B
E
C
O M
Emergency
E
B
E
C
O M
Emergency
E
B
E
C
O M
E
Emergency
blar blar @#!* blar @#!*
Green, that language is not okay!
blar blar blar @#!* @#!* @#!* blar
What about the others!
B
E
C
O M
E
Context
when history
need why
trigger
where
B
E
C
O M
Context
E
B
E
C
O M
E
Context
help with response
help with response & correct perception of trigger
B
E
C
O M
E
Context
self actualisation esteem belonging & love
Maslow’s Hierarchy of needs
safety & security physical addictions & disorders
(c) istockphoto
(c) istockphoto
B
E
C
O M
E
Context
when history
need why
trigger where
B
E
C
O M
E
Options
how should I respond?
@#!*
response style curve
+
encourage reinforce support
challenge reprimand
bribe rescue
-
coach
consequences revenge encouraging
stopping
B
E
C
O M Options
E
+
encourage reinforce support
challenge reprimand
bribe rescue
-
coach
consequences revenge encouraging
stopping
consiste cons B
E
C
O M
E
Myself
reacting?
emotions?
contributed?
consistency?
reflection
handle it?
risks?
No name calling. Stop being such a loser! (c) istockphoto
B
E
C
O M
E Enact
action
B
E
C
O M
E Enact
communication skills
I feel... when...
B
E
C
O M
E Enact
conflict resolution skills
agreement on solution
safety
mutual understanding
B
E
C
O M
E Enact
strategies
7 principles unconditional positive regard positive role model consistency respond swapping problems into skills justified
B
Behaviour
E
Emergency
C
Context
O
Options
M
Myself
E
Enact
www.saviconsulting.com.au free downloads available in helpful stuff section
Murray Irwin murray@saviconsulting.com.au