Brochure Sawyer & Co Block Management by Sawyer & Co.

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Unique Approach

Transparent, responsive, and uniquely crafted to meet the individual needs of each client, we invite you to experience the difference that a bespoke approach can make in managing your property

Setting the Benchmark

We’re setting a new benchmark by focusing on what matters most to our clients: clear communication, reliable transparency, and personalised solutions.

Our Block Management department, established in 2012, arose from a growing demand from sellers and landlords for better, more personal service. We made it our mission to provide a higher standard of block management than could be found elsewhere.

Clear Communication

It starts with listening to our clients. We discovered that many clients were frustrated by inadequate communication and a lack of transparency, so we made open, clear, consistent dialogue our foundation. Our clients always know what's happening with their property and we are always just a phone call or email away to address any questions or concerns

Expert Management

Our block management team expertly handles the complexities of property management from compliance, health and safety and communication through to financial oversight. We take compliance seriously, staying abreast of the latest legislation to ensure your property remains safe and legally sound. With Sawyer & Co., you can rest easy knowing that you're in good hands.

Honest and Transparent Approach

Offering complete Transparency, our cloud-based platform enables directors and leaseholders to log in and view information on their block

Tailored Solutions

Effective block management requires customisation.

That's why we don't believe in one-size-fits-all solutions, we create bespoke strategies for each block’s unique needs and challenges.

Our dedicated team have all undergone thorough training to ensure they have the key skills and knowledge needed to provide effective and competent property management This collaborative approach means coordinating meetings, ensuring compliance with regulations, and offering guidance on property upkeep.

We become a trusted partner, providing expert advice to keep everything running smoothly.

We look to provide an exceptional level of customer service and that means getting things right first time.

The whole ethos of Sawyer & Co is based on being honest and transparent and that means we never make promises that we know we can’t keep.

Our Customer Service Promise

We aim to respond to all telephone calls within one working day and all emails (even if it is to advise we are looking into it for you) within two working days.

It’s Easy to Switch

If you like the sound of what we can do for you but you already have a managing agent, changing over to us is actually very easy and straightforward.

In fact, once you have made the decision, we do all the work for you.

Once you have served notice to your current managing agent, we can arrange for all the relevant documents to be sent over to us, along with a closing statement and outstanding funds.

A New Standard in Block Management

At Sawyer & Co., we are more than just property experts; we are dedicated to setting the standard for block management in Brighton & Hove. What sets us apart is our unwavering commitment to providing a superior customer experience, ensuring that your property is managed with the utmost care and professionalism

“I Can’t Recommend Sawyer & Co. enough.

I have dealt with a number of agents in Brighton & Hove, Sawyer and Co are by far and away the best. Chris and his team are trustworthy.”

As well as a bespoke service for each block, our clients also benefit from …

✓ A team of dedicated block management specialists

✓ An In-house bookkeeper specialising in service charge accounts

✓ Annual sourcing of the best insurance premiums and cover

✓ Preparation and review of annual service charge budgets

✓ Circulation of annual accounts to the lessees after review

✓ Regular inspections of blocks

✓ Dealing with lessees’ enquiries

✓ Responding to solicitor enquiries

✓ Overseeing major works

✓ Reviewing contractor performance and value

✓ Full debt management and recovery service

✓ Health, safety and fire risk assessments

✓ 24 hour online access to view your account

✓ A voluntary member of TPI

Your Property, Our Priority

At Sawyer & Co., we understand that your property is more than just an investment; it's a reflection of your hard work and commitment. That's why we treat every property as if it were our own, with a level of care and attention that ensures your peace of mind. Whether you're a leaseholder, a freeholder, or RTM, our team is here to make sure your block is managed to the highest standards.

Trusted by our Clients

It’s always great to receive glowing reviews, but it’s also fantastic when clients recommend us to their neighbours

“We own two flats in Brighton & Hove and Sawyer block management look after both buildings for us (size of buildings are between eight to ten flats, one Grade I listed & one in a conservation area). I believe they are the most efficient, professional, attentive, and organised team I have ever come across when using a managing agent.”

“The team responds very quickly to any communications; they answer queries outside of working hours and weekends. We really appreciate the hard work that they have put into our buildings. I know that sometimes the managing agent role can be very challenging and they have always managed to deal with all of our projects and queries in a very professional efficient way.”

The Property Institute (TPI)

The Consumer Charter is for you whether you are a leaseholder, residents' management company director, freeholder, developer or landlord. It sets out how TPI members must deal with clients and the standard of customer service you can expect.

TPI members must:

✓ Be honest, fair, open and transparent and provide a timely and professional service with access to the information needed.

✓ Act with skill, care, diligence and without discrimination.

✓ Make sure that all their staff are appropriately trained and knowledgeable.

✓ Have written terms of business.

✓ Provide their complaints handling procedure specifying the Ombudsman scheme to which they subscribe.

✓ Comply with all relevant legal requirements and relevant codes of practice.

✓ Avoid conflicts of interest.

✓ Maintain clear, accurate and up-to-date financial records.

✓ Ensure that any client money is held separately from the managing agent's other monies.

✓ Hold appropriate professional indemnity insurance

We go the extra mile to help you

Our team of property managers have extensive experience dealing with both period and listed buildings as well as larger more modern purpose-built blocks and estates.

Our office is open Monday to Friday 9.00am to 5.30pm and we also offer 24-hour contact to a team of experienced property coordinators who can assist you with any out of hours needs.