Lettings Brochure 2021

Multi-Award Winning Knowledgeable Transparent & Caring

The Brighton & Hove Property Experts Sawyer & Co are market leaders in the city with a strong reputation for integrity and local knowledge.

Standing out from the crowd with clear and constant focus on providing the highest level of customer experience, our aim is clear - to be better than our competitors in every way.

We have an excellent track record for helping landlords to avoid unnecessary void periods.

We pride ourselves on doing things differently. We allocate property managers their own portfolios to encourage greater continuity for both landlords and tenants, ensuring a good level of communication and correspondence at all times.

Our high levels of service have been recognised at a local and national level. Our Senior Letting Specialist Kerry-Anne Holland was runner-up for the prestigious National Lettings Negotiator of the Year award at The Times Awards, while as a company we’re proud to be the South East Lettings 2020 Gold Award Winners for the Guild of Property Professionals Awards.

Our in-house maintenance, project management and inventory services offer low cost-efficient options to our landlords, making letting their property as stress-free as possible and often without the need to find and deal with external contractors.

Any additional contractors we do use are all tried and tested to meet the highest standards and are willing to go the extra mile on our behalf.

Holding Ourselves to the Highest Standards We choose to be answerable to a variety of bodies including The Property Ombudsman, Association of Residential Letting Agents, National Association of Estate Agents, Guild of Property Professionals, Tenancy Deposit Scheme and the Brighton and Hove Estate Agents Association (BHEAA).

We Pride Ourselves on Our Passionate & Innovative Approach Whether you’re an investment landlord or a private individual letting your home for the first time, letting a property is a serious business. Letting residential property demands careful planning and you need a professional agent who will look after your interests, and at the same time make your status as a landlord as stress-free as possible.

History suggests that in the UK, over a period of time residential property is one of the safest and best performing investments, not only providing an excellent income but also for many, a significant capital gain in the process.

The makeup of the rental sector has changed significantly in recent years in terms of the standard of accommodation and the different types of landlords. We have set the pace in the local market by investing staff and technology to ensure that our service standards are able to exceed clients’ expectations.

At Sawyer & Co, we use our knowledge and expertise to ensure that our services meet your needs and give you peace of mind.

Experts in Sales, Lettings and Property Management, we make it a point of principle to recruit only, people with the right attitudes and values.

Whether it’s allAgents, Facebook or Google, our customer satisfaction reviews give a clear indication that we deliver on our promises.

98% of our clients would recommend us.

Every agent will tell you that they are the best in your area.

However, to be completely confident you have chosen an exceptional agent you need to discover what their previous customers and clients think of them.

”

It Pays to Talk to the Right People.

You’re in Safe Hands with us.

Over 900 people have recommended us on allAgents.co.uk, here are just some of the reviews we’ve received:

“This is the second time we’ve used Sawyer & Co to let our flat and we would highly recommend them.

From the start of the process to the end, they have shown great knowledge and expertise, been quick to respond and very willing to help in any way.”

“Always willing to help, answered questions quickly and problems got sorted very promptly. A breath of fresh air compared to other estate agents. Would highly recommend.”

Effective Marketing We understand that no two homes are ever the same.

That’s why we will produce a high-quality brochure featuring professional photography and well-written bespoke descriptions that bring your property to life.

By taking the time to get to know you and your property we can discover its unique value and character, helping us to highlight its individual qualities to find the perfect tenant and help you to achieve the maximum rental price.

Choosing Sawyer & Co to let your property means that you will automatically receive superb professional photography, bespoke written descriptions, and accurate floorplans as standard.

One of our in-house photographers has worked with a host of internationally acclaimed names in the industry.

We undertake pro-active marketing campaigns on social media and many of our properties have featured in local and national press.

We are very proud to have won many national and regional awards in recent years, most notably the Best Lettings Agency in the South East in 2021, 2020, 2019 and 2018 by the Guild of Property Professionals, Best Local Estate Agency Group in the South East

2019 at the prestigious ESTAS awards for customer service, and the Best Lettings Agency in Brighton 2018-2019 at the British Property Awards.

We were also rated as exceptional in the Best Estate Agency Guide meaning we are amongst the top 5% letting agents in the country.

“These companies showed an outstanding level of service and care towards prospective clients and we are delighted to award these superb branches with a score of “Exceptional”.

Our state-of-the-art 3D interactive tour and “dolls house” images give tenants the chance to take a closer look at your property from the comfort of their own home.

Our online presence includes full proactive social media integration and covers all the major property sites such as Rightmove, Zoopla and OnTheMarket. We also employ targeted personal and instant marketing by text message and email.

Your property is a major investment and it’s important that you are aware of your responsibilities as a landlord as well as knowing the best way to optimise your investment.

This guide is designed to offer comprehensive information about all aspects of letting a property whilst, at the same time, giving you an insight into the level of care we put into our service.

Buy to Let One of the Safest Investments Residential property has proven to be an excellent investment. The value of the property has, on average, doubled every ten years over the last fifty years.

Over recent years, changes in both the housing market and social patterns have resulted in an unprecedented and inexorable rise in demand for property within the private sector.

Investing in buy-to-let property is proving to be a prudent decision for many people looking for an alternative to stock markets or savings accounts.

Key to successful investment are factors such as location and type of property, but it is also important to consider achievable rent levels, tenant demand and expectations, maintenance and potential capital growth. With so much to consider Sawyer & Co will take the time to assist you

from the start, by providing honest and reliable advice on potential investment opportunities.

Happy to accompany and advise you even when you view other agent’s properties, we recognise that this is likely to be your second biggest investment after buying your own home, and whether you are a first-time landlord or an experienced investor you can trust our guidance.

Preparing Your Property for Letting Mortgages

Furnished or Unfurnished?

Domestic Appliances

Where the property to be let is subject to mortgage, permission must be granted from the lender in writing.

It is sometimes appropriate to re-mortgage with a buy-tolet specialist and our mortgage advisors, who can offer an across-the-market perspective, will be happy to provide completely impartial advice in this regard.

One of the first decisions to be made is whether to let your property furnished or unfurnished.

These should also be a good quality and condition and subject to regular servicing. It is important that the full instructions for use are left on the premises to avoid the need to call in an engineer to demonstrate. Gas and electrical appliances must meet the legal safety requirements and oil appliances should be tested regularly.

Insurance It is essential that the property and your contents are adequately insured, both while the property is empty and whilst it is let. Your insurers must be told that the property is to be let since failure to do so may well invalidate cover.

We can provide details of competitive insurance specifically for rented property, if required.

Security Security systems (locks on windows, lights and even full alarm systems) are often considered essential by prospective tenants, and are taken into consideration by most leading insurance companies when calculating premiums.

Decoration and Carpets We recommend these should be fresh and neutral in terms of colour and style. Higher quality properties will always attract better quality tenants, and therefore it is vital that a property is well presented to meet the expectations of a quality tenant.

The advantages of letting unfurnished are: • Lower turnover of tenants.

• No wear and tear of your furnishings.

• Lower maintenance and repair costs.

Unfurnished lettings generally include the following:

Cleaning

• Kitchen appliances (known as white goods) which should be in good working order, with instructions and preferably instructions for break down.

It is essential that the property is handed over in clean condition. We very strongly recommend that the property be professionally cleaned throughout, including all carpets.

This creates a benchmark that will be recorded in the inventory and Schedule of Condition, and will allow us to maintain a high standard through subsequent tenancies.

We can provide the names of reputable and economical cleaning contractors.

• Small wall mounted items such as mirrors in the bathroom and cloakroom, toilet roll holders and towel rails.

Gardens

• Carpets or laminate flooring.

• Light fittings.

If you choose to Let your property furnished you need to be aware of the following: • All soft furnishings including beds, upholstered chairs and sofas etc. must comply with the Furniture and Furnishing (Fire) (Safety) Regulations Act 1988. Any furniture manufactured before March 1990 will generally not comply.

• All bed linen, towels and anything of monetary or sentimental value should ideally be removed.

• If an electrical appliance such as a kettle, toaster or washing machine breaks down, it is the landlord’s responsibility to repair or replace it.

Gardens should be left in good seasonal order so that the benchmark is set for the tenants, whose responsibility it will be to maintain the same standard. We recommend that the relevant tools are provided by the landlord. If the garden is particularly large, or complicated to maintain, it may be appropriate for the landlord to retain responsibility for the maintenance, in which event this will be reflected in the rent.

We will be happy to help find suitable gardeners, be it for a full maintenance program, hedge/lawn cutting, pruning or occasional tidy.

Preparing Your Property for Letting Services (For Full Management Landlords) We take away the hassle of contacting energy suppliers, local councils and water suppliers by notifying each one with the name of the new tenant. Landlords should close their accounts but services should be left connected. Under the Housing Health and Safety Rating System, tenants must be able to control and regulate heating systems.

Council Tax (For Full Management Landlords) We will notify the local council tax office of each change of occupier and of any void period between tenancies.

Keys When the property is let, you must provide at least one full set of keys to each occupant and where the property is managed by us, we will require a full set of keys for access during tenancy.

We will be obligated to charge for key cutting if insufficient keys are supplied at the outset.

Telephone If a telephone line is installed at the property you should

instruct the provider to do a temporary stop on the line when you vacate and send you a closing account.

Empty Properties It is important that you comply with any insurance requirements during vacant periods, especially during the winter months.

Attracting Tenants At Sawyer & Co we fully understand that excellent presentation and maximum exposure of our clients’ properties plays a key role in securing suitable tenants.

As soon as we receive your instructions to proceed our team will start the process of finding a suitable tenant.

From our four high-profile, high-street offices in Kemp Town, Hove, Portslade and Preston Park we can secure tenants from our extensive database.

Technology Technology plays a vital role in our work and ensures that your property is presented properly online enjoying the maximum possible exposure. In addition to major property portals such as Rightmove and Zoopla, prospective tenants will also be able to see your property on our own fully responsive website, and they can learn more by viewing the brochure, floorplan, EPC, and Google Street View, along with information about the local area.

Relocation Tenants come to live in the Brighton & Hove area from all over the country but in particular from London and its suburbs.

As members of the Guild of Property Professionals and the Relocation Agent Network we now have connections in over 900 towns and cities across the UK. All of the offices are capable of introducing tenants to your property.

Our associated offices in London’s Park Lane boasts one of the very best locations in Europe attracting clients from all over the world and is in addition to over 100 other associated offices across the Greater London area.

Our association with Dwellworks, the world’s largest relocation organisation, also provides your property with international coverage generating regular enquiries from tenants relocating to our area and seeking premium corporate and private lets.

Selecting the Right Tenant Sawyer & Co will discuss your particular requirements in detail to find the most suitable tenant for you.

Different landlords make different stipulations regarding what they will and will not accept. Typically, Sawyer & Co will negotiate any special conditions that are required and ensure that those conditions are properly inserted into a tenancy agreement.

References & Financial Checks We carry out strict checks using a specialist independent referencing company who demand the highest of standards from incoming tenants.

This essential and detailed process gives us an understanding of tenants personal and financial circumstances in addition to previous agent/ landlord references.

It is essential to have a comprehensive tenancy agreement and detailed inventory/schedule of condition prior to each tenancy. We will arrange this on your behalf where required.

Setting Up the Tenancy The Tenancy Agreement Sawyer & Co use an approved Tenancy Agreement which has been carefully designed to protect the landlords’ right to possession, help control the tenant’s activities and comply with standard mortgage lender requirements.

Tenancy agreements are usually for an initial 6 months, however shorter or longer-term tenancies can be negotiated depending on individual landlords’ circumstances.

The Housing Act specifies the different types of tenancy and, whilst there are several, it is almost certain that the tenancy of your property will either be an Assured Shorthold Tenancy or a Contractual Tenancy.

Inventory/ Schedule of Condition It is essential to have an inventory/ schedule of condition prior to each tenancy. We can arrange this using our own in-house inventory team.

At the end of the tenancy the property is inspected against the inventory and any damages or deterioration to its condition is noted. The tenant is responsible for the cost of

rectifying any damage, over and above what is considered to be fair wear and tear caused by them at the property.

Legislation is now weighed heavily in the tenants’ favour.

It is therefore necessary to provide properly prepared and accurate inventories/ schedules of condition to protect the landlord’s interests.

It is very unusual for them to refuse permission, but most will charge a small administration fee. In turn, they may require information on the type of tenancy agreement you intend to use along with the length of the tenancy, and they will require certain notices to be served on the tenant.

They are likely to require reassurance that a professional agent is being instructed.

The Tenancy Deposit Scheme

Rental Payment and Deposit

As part of the Housing Act 2004 the Government has introduced tenancy deposit protection for all Assured Shorthold Tenancies (AST) in England and Wales where a deposit is taken. All deposits, paid under AST, now have to be registered with a government approved scheme.

When the tenants sign the agreement, we will take the initial rental payment and security deposit. The level of deposit varies but is generally the equivalent of 6 weeks rent. We always ensure that the funds are cleared before the tenant is allowed to move in. At the same time, we ask the tenants to provide written evidence from their bank that a standing order has been activated. The deposit will then be held in an approved and protected account.

We are members of The Tenancy Deposit Scheme, operated

by The Dispute Service, which provides an independent and impartial method of resolving any differences between landlord and tenant. At the end of the tenancy the landlord and tenant should attempt to agree the basis for the repayment of the deposit. If there is a dispute, The Dispute Service will provide for the case to be dealt with by an Independent Case Examiner.

Mortgage Lender Requirements If you have taken a mortgage on the property you are letting, you will need to obtain the consent of your mortgage lender.

Council Tax and Utility Bills In addition to the rent, tenants are responsible for paying water charges, council tax, gas, electricity and telephone bills.

Setting Up the Tenancy Landlord Obligations These are clearly determined in Section 11 of the Landlord and Tenancy Act 1985. The landlord will be responsible for maintaining the structure and the exterior of the property, heating and plumbing installation, and dealing with routine repairs. If the property is leasehold the landlord will be responsible for paying the service charge and ground rent.

Tenant Obligations The tenant has a duty to take proper care of the rent and to keep to the terms of the tenancy agreement. If the tenant causes damage to the property, they are responsible for the reasonable cost of repair providing it is not deemed fair wear and tear.

Building and Contents Insurance Landlords should ensure that they have adequate buildings and contents insurance cover in place including all fixtures, fittings and white goods (or plumbing and heating installations).

Tenants are responsible for insuring their own contents and personal belongings. We will make every effort, but cannot guarantee to ensure that the tenant takes out personal contents’ insurance. *Please note that standard homeowner insurance policies will not suffice once a tenant is in residence as you are no longer the owner occupier. It is also important to check on cover periods when the property is empty. We recommend that you check your policy thoroughly.

Leasehold Properties If your property is leasehold, the lease will specify whether or not it is necessary to obtain permission to sub-let from the Freeholder. It is essential to clarify the situation before marketing the property as some leases place restrictions on the type of subletting that will be approved.

Tenant Introduction Fee: 3 weeks rent plus VAT subject to a minimum of £750 plus VAT (£900).

This service includes the following: • Production and distribution of promotional materials, to include photographs and a floorplan • Organising, where appropriate, an initial Energy Performance Certificate (EPC), Gas Safety Certificate and other legally required certification* • Provision of a To Let board • Promotion of your property on Rightmove, Zoopla and OnTheMarket as well as our own website sawyerandco. co.uk • Accompanied viewing service • Completion of comprehensive credit and income checks on prospective tenants, for which we employ a third-party specialist • Collection of an appropriate deposit, which is lodged in our client account and protected by the Client Money Protection Scheme.

• Registration of the deposit with TDS (The Dispute Service) in accordance with current legislation* • Collection of the first month’s rent. We arrange for subsequent payments to be made directly to you • Production of an appropriate tenancy agreement and associated documentation • Arrange an Inventory & Schedule of Condition (signed by the tenant) for you to use as the basis for comparison when the tenant vacates* *Requires additional fee paid to a 3rd party

Part Managed Fee: 10% plus VAT Our Part Managed service includes all the benefits of our tenant introduction service and in addition, Sawyer & Co Property Management will: • Arrange for the collection of rent in accordance with the terms of the tenancy agreement • Prepare and submit a regular Statement of Account to the landlord and/ or the landlords accountant • Transfer the net monies to the landlord • At the end of the tenancy, we will arrange for the inventory to be checked by the inventory clerk and for a schedule of dilapidation (if any) to be prepared. Before the tenant’s deposit can be returned, a copy of the schedule of dilapidation is normally sent to both the landlord and the tenant for subsequent approval • Issuing relevant notices (upon instruction), including the notice to quit occupancy • Working with your solicitor in the unlikely event that eviction proceedings are necessary or that rent arrears have to be pursued through the court system. We are able to arrange Rent Guarantee and Legal Expenses Insurance to protect you against the eventuality • We will remind you when the Gas Safety Certificate, EICR, EPC and end of tenancy renewals are due, and send you updates about major changes to legislation

Full Management Service Fee: 12% plus VAT (14.4%) In addition to the Letting and Rent Collection Service as detailed above, this includes: • Arranging utility providers with meter readings when available and notifying each one and the council of the transfer of service contracts to the new tenant at the start of each tenancy • 6 monthly visits to the property to ensure the tenant is taking care of the property and when appropriate, providing you with a written report about issues arising from our visit • Arranging Landlord Gas Safety Inspections to be carried out annually during the tenancy, and for a certificate to be provided • Monitor and, should you and the tenant wish, arrange tenancy renewals for further fixed terms • Before we organise the release of the tenant’s security deposit an end of tenancy inventory check out will be arranged and matters relating to wear and tear will be dealt with • Arranging Electrical Installation Condition Report (EICR) and Energy Performance Certificate (EPC), as and when required

Additional fees • Energy Performance Certificate from £50 inc VAT • Gas Safety Certificate from £55 plus VAT (£66) • Inventory and Schedule of Condition from £45 plus VAT (£54) • Extend rental agreement £200 plus VAT (£240) for Tenant Intro Service, or £80 plus VAT (£96) for Part Managed Service • Remarketing Fee £195 plus VAT (£234) • Extra Property Inspections £50 plus VAT (£60) • Organisation of an end of tenancy check out £50 plus VAT (£60) – Price dependent on property size and furnished or unfurnished status • Electrical Installation Condition Report (EICR) from £120 plus vat (£144)

Taxation of Rental Income Overseas landlords are responsible for obtaining their own exemption certificates and the appropriate forms should be submitted as early as possible as they take several weeks to process.

UK Residential Landlords If you are a landlord residing in the UK, your net income from your investment property is subject to income tax.

The level of tax depends on your other income, if you are already a higher rate taxpayer, tax will be payable at a higher rate.

The normal method of reporting your taxable assets to the Inland Revenue is a Self-Assessment Tax Return form.

We strongly advise that you take independent advice from a tax specialist.

Non-Residential Landlords The Non-Residential Landlord (NRL) scheme is for taxing the UK rental income of persons whose “usual place of abode” is outside the UK. If you are treated as a “nonresident landlord” you still have to pay UK income tax on rental income from your UK property.

Unless a landlord can provide Sawyer & Co with an approval form from HMRC, we are obliged to deduct basic rate tax from rent received and to account to the Inland Revenue on a quarterly basis. A landlord who lives abroad for more than

6 months of the year must pay tax on any income they get from renting out property in the UK. Joint owners will be liable to pay tax on their own share of the rental income. If the landlord is a company or trustee the rules about their usual place of abode apply.

Every landlord named on the tenancy agreement when living overseas requires a separate approval. Sawyer & Co

are registered and are fully conversant with the requirements of the Non-Resident Landlord Scheme (NRL). Collected by the NRL scheme, tax can be paid by either the landlord or the tenant.

Landlords managing their own property will need to give their Approval number to the tenant otherwise the tenant will be responsible for deducting the tax and reporting to HMRC.

The following information is intended only as a guide for landlords and does not constitute a detailed and complete interpretation of the relevant regulations. However, a failure to comply with the following safety regulations may constitute a criminal offence and could lead to a fine or imprisonment.

Landlords have always had a duty of care under common law to ensure that any rented property is kept in a safe condition, and this obligation can even have an impact on whether or not you are able to serve notice on a tenant.

Housing Health and Safety Rating System (HHSRS) The Housing Health and Safety Rating System was introduced under the 2004 Housing Act. It is a risk-based evaluation tool, designed to identify potential hazards to health and safety from any deficiencies in dwellings. Common breaches of this legislation include a lack of extractor fans in bathrooms and kitchens, and trip hazards such as uneven patio slabs and loosely fitted carpets and staircases without handrails.

Fire and Furnishings Regulations Under the Furniture and Furnishings (Fire) (Safety) Regulations 1988, a landlord who is letting a property is responsible for ensuring that the furniture carries the appropriate fire resistance labels. Bedding, carpets and curtains, and furniture manufactured before 1990 may fall outside the regulations.

valid Electrical Inspection Condition Report (EICR) for all new tenancies. For any existing tenancies the requirement will be to have an EICR in place from the 1st April 2021.

An EICR identifies any damage, deterioration, defects or conditions which may give rise to danger in an electrical installation together with observations for which improvement is recommended. The purpose of the report is to assess and determine whether the electrical installation is in a satisfactory and safe condition.

Gas Safety Regulations for Landlords & Agents From 31st of October 1994, all gas equipment in rented properties must be serviced and safety checked before a tenancy starts, and then annually by a British Gas or Gas Safe registered plumber. Landlords or their agents are responsible for keeping accurate records of work carried out on all appliances in their control, and confirmed by an official safety certificate. It is a legal requirement that the Gas Safety Certificate is provided to the tenant annually. Failure to prove a Gas Safety Certificate along with an Energy Performance Certificate (EPC), were given to the tenant can affect the ability to serve a section 21 notice of eviction.

Electricity

Smoke Detectors and Carbon Monoxide Alarms

From the 1st June 2020 it is now a requirement to have a

New regulations established in 2015 require landlords to

have at least one smoke alarm installed on each floor of their properties. Furthermore, a carbon monoxide alarm must be fitted in any room containing a solid fuel burning appliance (e.g. a coal fire or wood burning stove). Landlords must ensure the alarms are in working order at the start of each tenancy; this applies to all properties, not just new tenancies.

Regulatory Reform (Fire Safety) Order 2005 From October 2006, a detailed fire risk assessment must be carried out to identify any risks or hazards, and any such findings should be eliminated or reduced. This applies to the common parts of the blocks of flats and houses of multiple occupation (HMOs).

Energy Performance Certificate From 1st of October 2008, all rental properties with a new tenancy in England and Wales are required to have an Energy Performance Certificate (EPC). The EPC rates the energy efficiency of a property and its environmental impact.

The EPC survey must be completed prior to marketing a property, and the tenant is required to receive a copy of the report before entering into a Tenancy Agreement, along with the copy of the government produced “How to Rent” leaflet. Proof of issue is essential. New regulations which came into force in April 2018 mean that all rental properties now require an EPC rating of E or above.

Safety Regulations RIGHT TO RENT REGULATIONS 2016 - RIGHT TO RENT IN THE UK, PART OF THE IMMIGRATION ACT 2015

Sawyer & Co are a National Association of Estate Agents Licensed Firm, members of The Property Ombudsman Scheme, The Guild of Property Professional Estate Agents and the Brighton and Hove Estate Agents Association. We strongly believe in the codes of practice enforced by these organisations.

From 1st of February 2016, it is a requirement that checks are made on all occupiers over the age of 18 before any tenancy commences. These checks can be undertaken by either the landlord or the landlord’s agent and require validation of approved documents as advised by The Home Office.

Checks have to be made face-to-face with documents verified, copied and retained. Landlords or agents have an obligation to confirm that all tenants have the right to reside in the UK by inspecting their current passport or Visa.

Commitment to Excellence

Sawyer & Co are an Association of Residential Lettings Agents Licensed Company: “ARLA Licenced members have provided detailed documentation of their business, allowing them to be fully regulated which in turn offers more protection to the consumer. They also hold either a professional qualification, or have passed our demanding competency test and adhere to our stringent Codes of Practice” (ARLA).

By using a licenced ARLA Agent, you are guarenteed: • That the agency is covered by our Client Money Protection (CMP) Scheme. ARLA have the ability to make discretionary grants if you suffer financial loss due to bankruptcy or dishonesty of the member or their firm • That the agency has Professional Indemnity Insurance.

This ensures you are financially covered for successful

claims relating to members’ negligence, bad advice or mishandling of data • To be consulting with a qualified or trained agent who can give you professional up-to-date advice and guidance.

All our members are required to carry out Continuous Professional Development (CPD) each year • That you are dealing with an agent who voluntarily follows the Code of Practice and Rules of Conduct laid down by their professional body. If an agent does not follow the

code, they can be fined or in worse cases expelled from membership of ARLA • That you have a route to redress should something go wrong. It is a mandatory requirement that all our members belong to an independent redress scheme, the choice being either the Ombudsman Services: Property or the Property Ombudsman Service. This gives you, the consumer, an added level of protection. The Property Ombudsman Service can award payments of up to £25,000 (ARLA)

“I would like to personally thank all of our staff for always striving to go above and beyond what is expected to provide our clients with a personable service” Chris Sawyer

Hove

Portslade

London

Preston Park

Brighton

52 Church Road, Hove BN3 2FN Phone: 01273 778844

10 Station Road, Portslade BN41 1GA Phone: 01273 383830

121 Park Lane, Mayfair W1K 7AG Phone: 0207 0791519

201, Preston Road Brighton BN1 6SA Phone: 01273 201929

113 St George’s Road, Kemp Town, Brighton BN2 1EA Phone: 01273 685111

sawyerandco.co.uk