ADAPTATION AND INNOVATION Survey respondents were asked to report how they adapted or innovated during the COVID-19 pandemic. Please tell us about any innovative programs, partnerships, or strategies that we can highlight in our report.7 A common theme among organizations was having to pivot programming to adapt to social distancing mandates and shifting needs in the community. Respondents reported high levels of stress from staff but also mentioned successes brought on by the changing delivery of services. Some program adaptations came in the form of new services. Whether in the form of delivery, service rendered, or population focus, organizations pivoted to keep their doors open while continuing to serve their communities. Partnerships were crucial in the adaptation of programs during COVID-19. Methods varied from leveraging partnerships based on need/ resource scarcity to developing partnerships to tackle complex problems that were both exacerbated and/or created by the pandemic such as food scarcity and topics related to racial equity and inclusion. The third primary area of adaptation was targeting disparities brought on by racial injustice. Organizations made it a priority to evaluate populations being impacted by the pandemic and used resources to develop services/funding to center the needs of historically excluded populations.
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Adapted Existing Programs or Developed New Program “We shifted quickly to online programming where possible, including tele-therapy, training, and social groups. We also decreased the number of in-person syringe exchange/Narcan distribution days and modified the in-person experience to be COVID safe/compliant.” —Human Services: All other, Budget: $1- $5 million “All of our changes were made as a reaction to CDC and Public Health guidelines and regulations, which we had to interpret on our own. It has been extremely stressful, and we have done a number of things to help protect the health and sanity of our staff.” —Human Services: Housing/shelter, Budget: $1$5 million “During COVID the amount of excess food that would have gone to waste increased in the area of both fresh produce grown for sale to restaurants and restaurant supply companies, and packaged foods at restaurant supply companies not being sold. We added packaged food rescue to our previous focus on fresh produce, added a full-time staff to both be a driver and manage the increased volume as we grew pounds rescued by 275%, and added a 20 ft. refrigerated rental truck to our small fleet of three vehicles.” — Human Services, Budget: $250,000 - $1 million Developed/Leveraged Partnerships “We continue to seek partnerships from the private sector, the public sector and foundations. We have collaborated with a number of organizations who have complimentary initiatives. And then leverage those relationships through events, public communications and support of mutual constituencies.” —Human Services: Youth development, Budget: $50,001- $250,000
Santa Barbara County State of Nonprof its Leader Survey
