july2016
The magazine for Morrisons colleagues
Kids’ fun
Check out our Kids Entertainment event on p4
Cool ideas to Serve our Customers Better
p10
Your Say forum • Feeding those in need • Local produce and much more…
5 points
Fiv ... ep uly J oin s i ts t s th o ta New ke awa y from Fresh
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Freedom to make things better We trust you to make suggestions and take decisions that help us to achieve our plan. From personalising customer letters to food gift tubs for Ramadan, many of you are doing just that. Read more on p10 & 11
Keeping it local
Stores know better than anyone the things that their customers really want to buy. That’s why we’re introducing locally produced cheese and ale into some of our stores. Read more on p8
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Great ideas Your ideas help us to Serve our Customers Better, so we’d like to hear more of them! We’re launching the Your Say forum, where you’ll be able to make suggestions on a more regular basis. Read more on p14 & 15
Thanks a million!
Our Unsold Food to Charity programme has made sure that an incredible one million food items that are still fit to eat have gone to local organisations since it launched in February this year. Read more on p6
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Leading the way Coaching events across the business are helping our managers to be the best they can be – great leaders who inspire their teams to make decisions within the six priorities. Read more on p13
Thanks to our cover star: Ben White, Buyer – Frozen Fresh News is produced by Morrisons Company Communications and designed by scarlettabbott – 01904 633399 | scarlettabbott.co.uk
freedom to make decisions within the six priorities
an introduction from Clare
p17
In the mag... 4
News
8
Keeping it local
10
Freedom to make things better
12
Meet our winners
13
Leading the way
14
Great ideas
16
Giving something back
18
The social
Get in touch Here’s how you can contact us: Save a stamp and post internally to Company Communications. Our external postal address is Fresh News, Hilmore House, Gain Lane, Bradford BD3 7DL Email your stories and pictures to company.communications @morrisonsplc.co.uk Visit the Colleague Facebook page to share pictures. facebook.com/groups/ morrisons.colleagues
FSC logo here
Freedom to
make decisions
We want you to think about what you can do, within your role, to make things better for our customers. That’s what freedom to make decisions within the six priorities is all about. herever you work in the business, you know your job better than anyone else. You have the experience, knowledge and ability to judge what needs to be done to make shopping with us as good as it can possibly be for our customers. Lin Lisle-Fenwick from Basingstoke, who featured in June’s Fresh News, is a great example. When two little girls, who were both autistic and registered blind, got upset at the checkout, Lin could have served their mum as just another customer. But Lin chose to do things differently. She invited the elder daughter to help her scan some items. That small, thoughtful act calmed the girls. It made their mum’s shopping trip so much better that she took to social media to tell her friends how great Lin is. More than half a million people have since read that post.
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Putting your customers first And it doesn’t matter who your customers are. For Dave Russell in Logistics, it’s stores. He introduced a web page and text messaging service letting stores know, in real time, when deliveries are due so they can plan their time better.
Lin lisle-fenwick
Taking control These colleagues didn’t wait for permission, or for someone to tell them what to do. They just got on and did it because they knew it was the right thing to do for our customers. There are lots more stories, from all around our business, about our colleagues taking the lead and making things better for our customers and our business. You can read some of them in this month’s Fresh News. Remember, you all have permission to make suggestions, and take decisions to help us Serve our Customers Better. Thanks for all you do. Clare Grainger, Group People Director
july2016
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Look out for... Nutmeg’s Back to School range. In stores from 4th July in Scotland, and 18th July in England and Wales
The latest news from right around our business.
p y kids, Hap a y n h pp par e ts
After a great idea to keep kids entertained during the holidays, two of our Marketing mums made their suggestion a reality.
We’re making sure it’s great value too with everything £10 and under.” stephanie bateson, marketing manager
s
activity ideas for children, arketing managers, and as well as the new Back to mums, Emma Alam M School range from Nutmeg. and Stephanie Bateson, There are well-known know from experience te pha ie n characters like Peppa Pig, it can be tricky to keep kids entertained Paw Patrol and Finding Dory, during the school as well as craft packs to keep a summer holidays. They also kids busy. emm know how boring shopping “We’re making sure can be for younger children, which it’s great value too with can make it tough for parents too. everything £10 and under. “When we suggested a Kids There’s also a range of Entertainment event, we were given pocket-money-priced the freedom to make it happen and toys including ‘blind Serve our Customers Better.” says Emma. bags’ from £2, filled From 25th July, the seasonal aisle with lucky dip toys,” in our stores will have treats and says Stephanie.
Thank you 4
july2016
Mohamed El Sharkawy, Alness A regular customer had a heart attack in store. Mohamed found him, cleared his airways and put him in the recovery position. The paramedics praised Mohamed, saying his quick action saved the customer’s life.
Lauren Stone, Selby An elderly lady was very distressed when her handbag was stolen. Lauren helped to cancel her bank cards, gave her a coffee, paid for her shopping and reported the theft to the police.
business NEWS
Treating our
customers We’re treating our customers this summer with amazing offers on great products. But remember… IT’S
WHEN E GON E IT’S GON
e recently sold Flymo lawn W mowers for £50 as a When It’s Gone It’s Gone offer. And our customers thought it was fantastic, with more than 10,000 selling in the first few days alone. Mark Bramley, Buyer Home & Leisure, says: “These are head-turning offers that make expensive items, like Karcher pressure washers and gas barbecues, more affordable. We’ve got the freedom to make decisions about products that will really cause a buzz, attract new customers and get our existing customers excited about shopping with us in stores and online.” And it’s not just big ticket goods that are on offer. There’s something for everyone. “We’ve products for all budgets. We recently had large storage trunks for £10 which sold in record time,” says Mark.
We make
summer ur latest TV advert shows how Morrisons Makes it for our customers. In the advert we see our Butcher, Sue Eddy, Penzance, preparing and hand-making our fresh burgers in store ready for a great-tasting summer barbecue with friends. “Our Morrisons Makes it campaign
O
More Popular and Useful Services
ur customers tell us they like being able to get other things done, like their dry cleaning, while doing their weekly shop. So we’ve teamed up with Timpson to offer even more Popular and Useful Services. “Known as Timpson at Morrisons, services will vary from store to store, but as well as dry cleaning, our customers will be able to tick off lots more jobs, including shoe repair, mobile phone and watch repair and even engraving,” says Roger Fogg, Director of Popular and Useful Services.
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Is there a product you’d like to see as a When It’s Gone It’s Gone offer? Let Mark know by emailing mark.bramley@morrisonsplc.co.uk
Kuriakose Mathai, Thrapston Kuriakose spotted a mistake on the apple bagging line. To avoid wrongly labelled apples from being delivered to stores, he removed the packaging film and reported the incident.
gets across the care and skill our colleagues put into making good quality fresh food at great value. Our customers really like the new campaign and Look out for we’re selling more the TV advert since it started,” says from Monday Jennifer England, Head of 4th July Marketing Communications.
Our colleagues working in dry cleaning are now part of the Timpson’s team and will continue to work closely with colleagues in store.
James Goulding, Spalding Using his skill as an engineer, James repaired two very expensive pieces of equipment, which are used weekly by the Technical team at Spalding. His great work saved the business hundreds of pounds. july2016
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FOLIO NAME HERE business NEWS
Thanks
a million!
Our Unsold Food to Charity programme has donated an incredible one million products – that works out as two full trolleys per store, per week – to local organisations since it launched in February 2016. ver 420 stores have been giving unsold food that’s still fit to eat to local soup kitchens and community cafés – and those ingredients have been turned into meals for local homeless people, those on their own, or those who can’t afford to eat properly. “We want to prevent waste,” says Steven Butts, Head of Corporate Responsibility. “Right from the start our colleagues really got into giving out unsold food. Their enthusiasm and commitment has made such a big difference to local communities right across the UK. We’re expecting the rest of our stores to take part very soon.”
O
the perfect choices The project is so successful because colleagues have the freedom to choose organisations that make a difference to their local communities.
Thank you 6
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If you know of a local organisation that would benefit from our Unsold Food programme, please speak to your Community Champion
We’re really active in the local community here at 692 Llanelli. We were able to partner up with two local charities as soon as the scheme started. My Store and People Managers are very supportive of the scheme and do everything possible to make sure it runs smoothly.” Emily Cook, Community Champion, Llanelli
We’re so happy that Morrisons is supporting us with more food to feed hungry people. A huge thank you to your colleagues for supporting FoodCycle in our work.” Mary McGrath, FoodCycle chief executive
Ellen Frost, Enterprise Five A two-year old girl suffered a seizure and stopped breathing. First aider Ellen gave the child rescue breaths and reassured her parents until paramedics arrived. The local paper featured Ellen’s lifesaving story.
What food items can be passed on? Fresh fruit and vegetables in good condition – handle with care!
Bread up to one day past its Best Before date Tinned and packet food up to three months past their Best Before date
Aneta Szydlowska, Winsford Aneta knows her job in labelling well. When external auditors visited the site, Aneta impressed them by using her experience to get things right for her customers and to help her colleagues.
business NEWS
A
taste of things
to come
responsibilities seriously
Managers from our manufacturing sites came up with fresh ideas for making things better for our customers at May’s Teamwork meeting. n one of the workshops, managers practiced new ways I of checking product quality through taste tests. Sites are now using this to keep standards high. Every day, a panel made up of managers and colleagues try products from the production lines to make sure they taste great for our customers. Alison Rance, Head of Development – Manufacturing says: “These are really useful meetings that lead to practical ideas about how we can improve the quality of our goods and services for our customers.” During the Teamwork meetings, managers were given the freedom to put together action plans to take back and share with site colleagues.
Taking our
e listened hard to the issues that really matter to you and our customers. Supporting British farmers, looking after employees, animal welfare and reducing waste are just some of the things you said you really care about. Last month we published our Corporate Responsibility Review, which lets you know about the things we’re already doing to make a difference – things like:
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• Removing 1 billion calories from customers’ baskets over a year • Donating edible unsold food to community groups • Sending no waste direct to landfill from 13 of our 15 manufacturing sites. You can read the full report online at morrisons.com/CR. Please tell us what you think, or if you have ideas about how we can do more. Email: CR@morrisonsplc.co.uk.
More card winners Congratulations to our Morrisons More card winners, who each won 100,000 Morrisons More Points: Kerry Haddock, Georgina Ulph, Joe Brown, Neil Coetzee, Amber Bromley, Helen Henderson, Julia Moorhouse, Nick Verity, Dianne Jackson, Tracy Mokler
Karen Anne Smith, Cleethorpes An elderly customer with no transport wanted to buy a large patio set. Karen, who was working as a Greeter, offered to deliver the product to the delighted customer’s home after work.
Lorraine Bowman, Chelmsford A customer ordered a sandwich platter that the store didn’t stock. Lorraine called to explain the misunderstanding and arranged for the sandwiches to be specially made.
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keeping it local
K ee p i n g i t
Local products in local stores – it’s all about giving our customers what they want to buy. A
ll our stores are different. Some are in busy cities while others serve more rural areas. We’ve been listening to our customers and they told us that they want different things from their local store, including locally-produced food and drink, such as cheese and ales.
A taste o f l o c al c heese As well as world-famous varieties like Stilton and Cheddar, there are hundreds of local cheesemakers in the UK producing speciality cheeses that our customers want to buy, as Callum Keaney, Cheese Buyer, says:
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“Cheese is one of those things that our customers are really passionate about. Our store teams tell us that customers often ask for locally-produced cheese by name, so now we’re working with suppliers all over the country to give them what they want.” Callum and his team are working with cheesemakers in the south-west, Yorkshire and Scotland, among others, to introduce pre-packed speciality cheeses into stores within these regions. Having the freedom to introduce local cheeses into stores is also helping us to Be More Competitive. “Customers can’t get enough of our local cheese and we sold more than 1,300kg in the first two weeks. That’s enough to make 6,500 cheese pies!” says Callum.
keeping it local
Chee r s f o r l o c al ales Our customers are drinking more craft ales and local beers, and they tell us they want to be able to buy them from our stores. The Ales team has introduced more than 36 new local and regional ales into stores in the past two months – this means that more than half of our range is now classed as ‘regional’. Using Colleague Facebook we listened hard to our colleagues’ ideas for local ales, and responded quickly to what they said. Many of the craft beers and local ales we’re now stocking were suggested by our colleagues,” says James Child, Ales & Cider Buyer. For a local ale to make it onto our shelves, it has to be great-tasting, great value, and we need the breweries to be able to make enough so we keep our customers happy. When we get this right, it’s good for our customers and for our business. When we started selling Mad Goose 5% Pale Ale in Redditch store in May it flew off the shelves. We’re now selling three times more each week than we had forecast. “We’ve got the freedom to look for local products that our customers really appreciate,” says James. MAD GOOSE 5% PALE ALE flew off the shelves in redditch
Serving l o c al c ust o me r s
local ales
Many stores are already Finding Local Solutions for local customers using their freedom to Serve Customers Better.
L o c al tastes
Our Scottish stores told us that Graham’s Family Dairy is a particular favourite with their customers. In May we started stocking Graham’s butter products in Scotland and customers tell us they like having the chance to support local farmers. When we asked our Scottish Morrisons More Card customers which local brands they wanted us to stock, Mrs Tilly’s confectionary, with its secret traditional recipes was high on the list. We’re now selling fudge, macaroon and tablet, which are out-selling Mars Bars in Scottish stores. Our Merrion store has lots of students living nearby. During Freshers’ Week, Store Manager Matt Longbottom opened longer so that new students could stock up for the new term. merrion centre
Talk to your customers to find out if there are any local products they’d like to see in your store
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9
freedom to make decisions within the six priorities
Cutting
edge idea Diane Unsworth at Worsley Manufacturing suggested slightly changing the way that spring onions for the salad bar are cut. The site trialled Diane’s change and found it looked better, saved money and there was less waste.
within the six pri We learn by listening and talking to our customers and colleagues and if we add our own experience and common sense, it can help us to do things better.
Small gesture
big smiles Thinking about their local community, Asma Iftakhar, Small Heath Community Champion, and Thanzila Shafi, Customer Assistant - People, knew Ramadan was important to many of their customers. They asked if they could fill small gift packs with sweets, nuts and dates, to hand out in the store and local mosques. Having the freedom to make this small gesture helped them to Serve our Customers Better.
Our customers said they were touched by such a thoughtful message from Morrisons.” Asma Iftakhar 10
july2016
Getting o
produc right
Ben White, Buyer – Frozen, knew that our own brand ice lolly range could be much better, so he decided to do things differently. “The own brand packaging was very plain, yet lollies should be fun and exciting. I was given the freedom to get on and make the changes needed,” says Ben. Working together with different departments, Ben and the team created new packaging and introduced new products, including Epic, a chocolate-covered ice-cream lolly. “Having the freedom to just do it really speeded things up, and the new lolly range was in stores in April ready for the start of summer. Now, the range is more competitive and selling better than ben and The team we expected,” Ben says.
freedom to make decisions within the six priorities
Great customer
to
service
We’ve changed the way we deal with customer comments and complaints. Gone are the scripts and standard processes. Instead, our Customer Service team can use their skills and experience to listen to our customers and make sure their replies are relevant to what’s happened. Team members are given guidelines, training and coaching to help, but they’re free to use their own % satisfied judgement as Nicola Constantinou, just like our Leicester store, Head of Customer when Leicester City won Experience, says: “We need to make our the Premiership. customers feel special and valued, Leicester really joined in as well as giving them a great the celebrations with a fun experience. If things go wrong weekend for our customers. they have more ways to contact us, Helped by the Local so our team needs to be more Solutions team, they ran personal and friendly with special beer deals, with each reply.” And it’s working: adverts congratulating since we gave the team Leicester City, and their the freedom to serve efforts paid off. Sales were 28% each customer as an higher than other stores over individual, customer the weekend. By having the satisfaction has freedom to make decisions, doubled to more the store did what than 80%. was right for our
iorities includes… ometimes we have to stick to the rules because it’s company policy or law, like keeping tobacco behind closed doors. At other times, if you’re working within the framework of your job, then you’ve the freedom to decide how to do it –
our
S
cts
80
customers and our business.
Easter Bunny to the rescue
A customer complained that the Easter egg she’d bought her granddaughter, Daisy, was off. Christopher Jackson from Customer Services wrote a letter, signed from the Easter Bunny, saying he was sorry he’d not sniffed the chocolate properly to check it was okay, and hoped she liked the toy he’d sent.
I can’t thank you enough. This was above Lots of Love any expectations.” The Easter Bunny Daisy’s delighted grandma july2016
11
awards
We know we’ve got some great colleagues, and now two of our stars have won national awards.
Meet our
winners Sally Lloyd, Pharmacy Manager, Saltney
Sally helped to set up the pharmacy in Saltney but she didn’t stop there. In rural Wales, she knew it was difficult for some patients to get their prescriptions, so she set up a collection service to help our customers. “We collect prescriptions from 18 local surgeries, have a postal service for those further away and a direct line for repeat prescriptions. It means when our customers pop in to do their weekly shop, their prescription is ready and waiting for them.” Sally’s freedom to make decisions about Serving her Customers Better led to her being crowned Pharmacy Manager of the Year at the Welsh Pharmacy Awards in May.
Sally’s top tip for serving customers: “Think about what your local customers really need from you. It can be as simple as a smile when you meet them!”
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Andy Savage, Store Manager, Preston Riversway Shopkeeping is in Andy’s blood. His grandfather, who was Store Manager at Seymour Meads, taught him the ropes and in “Always remember, our customers 1983 Andy joined have a choice of where to spend Safeway as a their money. Our job is to give Saturday boy. them a good reason to spend He’s been a Store it with us by giving Manager for 23 years great service.” and, last month, won one of the Grocer Gold Awards top titles – Store Manager of the Year. Andy let Fresh News into the secret of his success:
Andy’s top tip for serving customers:
You need to do what’s right for the store and the customers you have, and always be willing to listen to suggestions. “This isn’t just about me. We’ve a fantastic team here at Riversway, who work with me every day to Serve our Customers Better. I’m really proud of them all.”
way
Leading the
We need a steady supply of managers who know our business, can make decisions and who lead by example. That’s why we’re giving our colleagues the tools to be great managers of the future. nd it’s not just about practical skills. All of our management programmes give our colleagues the training they need to become the best managers they can be. “Rather than telling our colleagues what to do we give them guidance and the confidence to make decisions within the six priorities,” explains Vanda Rowlands from the Training team. “Like players on a football field, they’re skilled at their job and know the role they play.
A
But when they’re in charge of a store, production line or site they also need to inspire their teams to think for themselves and make the right choices.”
Colleagues on the Store Manager Accelerated Development Programme
Leading the way
What’s
available for you?
In Retail there’s the Store Manager Development Programme, and a more intensive Store Manager Accelerated Programme, which helps our talented colleagues learn the skills they need to be ready to run one of our stores by Christmas. In Logistics, we recently celebrated the first group of colleagues to complete the Management Acceleration Programme. The 25 colleagues who took part are now well prepared for the next step in their career. Almost half have already started in team manager roles, or taken on more responsibilities in their current job. Colleagues in Manufacturing, who already have A levels, can apply for our Management Training Programme. We’re recruiting now, so if you’re interested ask your People Manager for details.
Are you ready
for a challenge?
Logistics Management Acceleration graduates
Ask your People Manager about management development programmes available to you. july2016 13
Great ideas
in your hands
The very first Your Say forums kick off this month. And it’s your chance to work together and make Morrisons a place we like to work and shop. ou’ll all get chance to take part in the Y Your Say forums, if you want, as they’re happening every month. So join in and let your local Your Say team know about your ideas for making Morrisons better. If you’re part of the forum, remember to check with your colleagues to find out what they think too, and bring their great ideas along to the meeting with your own.
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Great ideas
making us strong again “If you have an idea of how to improve something, or a solution to a problem at your store or site, the forum will help you make it happen.” says Paige Cahill, from the Engagement team. “It’s all about having the freedom to make changes that matter to you, you’re free to run it, lead it, and decide what to focus on. And you can make a difference.”
If you’ve seen something and thought, ‘We should do that,’ then let one of the team in your store or site Your Say forum know.” Paige Cahill, People Specialist – Engagement
how are
we doing?
You’ll be able to keep up to date with your Your Say forum on giant wall stickers in your stores, and you can chat about it on Colleague Facebook using #yoursay. You’ll also be able to read updates in future issues of Fresh News.
Your team is…
It’s all about listening and responding at
your ideas in action
No one knows our customers better than you. You speak to them and hear from them every day – so you’ll know what they need to keep them coming back. Here are some of the ideas you had to help improve things locally and across the UK, and the action we’ve taken:
your idea
our action
Rochdale 53 and Nelson 104 Many of our customers ask for Halal products. With a wider range we could Serve our Customers Better and sell more.
We introduced special Halal counters and plan to introduce even more this year.
Abbeydale 142, Scarborough 76 and Heckmondwike 42 We want to face our customers when we’re working on Market Street counters.
We’ve opened up our Market Street counters so that our customers can see our experts at work.
Whitehaven 221 and St Helens 21 Introduce more gluten-free products as they are becoming more popular.
We re-launched our Free From range and we’ve a bigger range online too.
All our stores Having a separate Customer Service Desk would help us to reduce queues and Serve our Customers Better.
We’ve made sure every store plan now includes, where possible, a stand-alone Customer Service Desk.
All our stores Tell us more about the colleague bonus scheme – and how we can have an impact on it.
This year’s bonus scheme is all about service and Serving our Customers Better.
Date of next forum…
Come and speak to any of the team with your ideas, or pop them below if you prefer.
Ideas Please!
Grab a pen and have Your Say on what we should start doing, what we should stop doing and what we should continue doing.
What’s Going On?
Check out what the team are working on.
Teamwork
Our success stories.
got an We put customers first. It’s just part of how we think and who we are.
Teamwork means working together – each of us can only do so much on our own and we’ll go further together.
Morrisons has a plan and I have the freedom to make decisions within the six priorities.
We’re listening hard and responding quickly wherever possible.
We sell and stock to grow sales, control costs and grow profits.
idea?
If you have an idea of how we can make improvements for you and our customers – no matter how large or small – don’t hold back! Tell a member of the Your Say forum. july2016 15
M
aria King is one of Sue Ryder’s Hospice at Home Lead Nurses. Based in Bedfordshire, Maria spoke to Fresh News about her work.
What is Hospice at Home about? Our incredible service started in October 2015. It means that we can now provide end-of-life care for people who want to be in their own homes. If it wasn’t for Morrisons our help in the community wouldn’t be possible!
care needed where it’s
Our help is making the Sue Ryder Hospice at Home service possible.
Crom er
Beverl ey
Royal fundraising
Do you have a message for our colleagues? Thank you! We’re so grateful for our partnership, and the families we care for know how hard you’ve worked to raise the To read Maria’s money. It’s comforting for people full story visit to know that Morrisons, which is sueryder.org/ such a household name, has made morrisons this service possible.
Worksop
Many of you hosted spectacular celebrations for the Queen’s official birthday to raise money for Sue Ryder. Here are some of your great photos.
Wood Green
Raise a Smile Cup Thank you to the 81 teams, and supporters, that took part in the Morrisons 5-a-side football tournament.
Partick
Leeds
Oldham
Bulwell
s
w St Andre
How’s the service going? It’s already made a huge difference to our local patients and families. We provide personalised care plans to support patients at home. Perhaps most importantly, it means they have someone to turn to 24 hours a day, seven days a week. In the last three months alone we’ve cared for 16 patients at home.
Stamford
CONTACT US:
Swadlincote
Scafell Pike at Sunrise will now take place on Sunday 18th September sueryder.org/scafellpike
Sue Ryder’s ‘Raise a Smile’ team will support your fundraising every step of the way and they would love to hear from you.
morrisons@sueryder.org
Sorry if we didn’t mention you. We do read everything that you send to Fresh News, but space is limited. Thanks for all your emails, letters and photos – please keep them coming!
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giving something back
Your fundraising stories Dereham colleagues took part in a 70-mile cycle ride, raising £2,300 for a defibrillator for the store.
foundation Giving grants to charities and making your fundraising go further with match funding grant funding Families InFocus received £4,530 to run an activity club for children with disabilities and special educational needs.
Colleagues in Wellingborough took on the 26-mile Waendel Walk for Sue Ryder, raising £500.
Together with members of the local Andems Running Club, Bacup colleagues raised £11,500 for local charities.
A team from Stockton Regional Distribution Centre took part in the Yorkshire Warrior event, raising £500 which was split between Sue Ryder and local hospice Butterwick Trust.
St Andrew’s Hospice Lanarkshire received £4,000 for computer tablets to help patients who are often confined to bed. Leighton Buzzard presented a grant for £4,458 to Midshires Search & Rescue, for water rescue equipment to help deal with incidents.
Dukinfield colleagues conquered Ben Nevis, raising more than £1,000 for Sue Ryder.
Goole colleagues completed the gruelling Three Peaks walk, raising more than £400 for Sue Ryder.
Future Games helped Leighton Buzzard raise more than £200 for Sue Ryder with a zorbing event.
0800 949 6000
morrisons
SueRyderNational
Annandale Community Transport received £32,000 for an accessible minibus to provide transport for disabled and isolated people living in disadvantaged areas.
Midland Freewheelers received £12,000 to buy a motorbike to provide an emergency out-of-hours delivery service for NHS hospitals.
@Sue_Ryder
Walthew House received £7,500 to provide social activities for people with sensory loss. Lincoln gave Voluntary Centre Service a cheque for £9,527 to help local people with learning difficulties. Bulwell colleagues gave Holgate Primary and Nursery School a cheque for £4,325 for a canopy, giving children an outdoor learning area all year round. Fair Shares Gloucestershire are running a programme of therapeutic activities for older people with lifelong conditions, with the £3,847 they received. Largs store handed over a cheque for £24,950 to Largs First Responders to buy a new 4x4 vehicle to respond to local emergencies.
morrisonsfoundation.co.uk july2016 17
the social
We want your stories! Please send them through the internal post, or to Fresh News, using the address on p3.
Peterhead colleagues supported Peterhead FC, who played Rangers in the Scottish Challenge Cup, by wearing blue or the football strip. They also raised money for Sue Ryder.
Boundary Road hosts regular ‘Morrisons Makes it’ school visits, where the children learn about world fruits, help bake bread and make their own pizzas.
Members of a local Women’s Institute were treated to a behind-the-scenes tour and flower arranging class at Winsford store.
Want more? At the recent Poppy Appeal Gala, Victory Park store was awarded a certificate of appreciation for raising more than £3,000 during last year’s appeal.
For more of your pictures and stories, visit our Colleague Facebook page
Maidstone store hosted a recent Apprenticeship presentation to celebrate the achievements of colleagues from Canterbury, Croydon, Erith, Maidstone and Sittingbourne.
King’s Lynn store
Leighton Buzzard donated flowers to a local day care centre for their flower arranging activities. This picture of 102-year-old Bill and his arrangement has 6,000 views on Facebook.
Bacup donated plants and vouchers as part of a project to offset the carbon footprint of vehicles taking part in a local carnival. 18
july2016
We celebrated the Queen’s official 90th birthday by inviting all our customers who turned 90 on the same day to enjoy a Royal Banquet and Elizabeth cake at their local store.
You can also email company.communications@morrisonsplc.co.uk or upload to the Colleague Facebook page.
Local school children learned more about how our Cromer store works, by taking it in turns to be shoppers and checkout operators.
the folio social here
Wellingborough’s Lisa Nicklin took part in Good Morning Britain’s Tough Mum challenge. Competing with a team of celebrities, including Ben Shepherd and Kate Garraway, Lisa raised almost £500 for Children are Butterflies, a charity that helps bereaved families.
Above: Lorraine Wharton
Irma Mellon, who works on Deli at Skegness, made an amazing cheese cake in her own time, for a colleague’s wedding.
Rhyl’s Kat Tipton posted her ‘Ode to Morrisons’ on Colleague Facebook So here’s to my second year, – a witty ditty about being ‘one team’ until I’m 73, the ups and downs Thanks for the memories so far, of her first year in Morrisons ‘makes it’ for me. store, which finished:
Colleagues from Catton visited Sue Ryder’s Thorpe Hall Hospice in Peterborough, and Emma Boisselle, Community Champion, Banbury helped out at her local Sue Ryder shop.
Lorraine Wharton celebrated 25 years’ service at Cannock. Stamford colleagues helped 90-yearold James Parritt to celebrate his 25 Above: James Parritt years’ service.
Best last days… were celebrated by: Below: Bill Henderson and Fergus Henderson, Crossmyloof
Below: Jeff Gill, Hinckley
When a team of firefighters, cycling from Lands’ End to John O’ Groats for charity, popped into Kendal for chocolate bars, the store team went one better by inviting them in for breakfast.
Above: Catton colleagues
In memory of colleague Jeanette Nicholls, Abbeydale store has three new mascots, Morris, Doris and R Kid. They entertain customers and are gaining a following on Facebook.
Above: Emma Boisselle Below: Audrey Bacon, Bramley Rotherham
july2016 19
Makes it
Freedom to make decisions within the six priorities
We have a plan and I’m trusted to make suggestions and decisions that will give our customers what they want.
We make
Morrisons