America’s Always Open

Page 40

ALWAYS OPEN 24/7 LEADING A FAMILY-RUN RESTAURANT

Staff is Key Running a restaurant isn’t an easy task. If we’re defining a well-run restaurant, it boils down to consistently giving good service and food. That’s simple enough, yet a laborious endeavor. Now, consider a restaurant that never closes and how much more difficult it is to look after. The restaurant’s overseeing manager must always prepare for the following shift, day, and upcoming week. Personal free time and work quickly become interchangeable, and moreover, life revolves itself around the fluid environment of a restaurant. 40

Even so, it almost always boils down to having a great staff. The food service industry has a habit of churning out people like there’s no tomorrow. Part of the high turnover rate problem comes down to the lack of qualifications required for job entry. Anyone from a high school kid to an ex-convict can make and serve you food. It was, to some degree, how each of my family members got their start in the first place. Nonetheless, a successful manager must create a family-like work environment. In Denny’s case, it was right on our doorstep.


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