JULY 2016
Girls Who Code Founder delivers the keynote address of a successful 148th Annual Dinner!
Sponsored by:
President’s Message
There’s Something To Do!
With the summer upon us, we sometimes hear the lament that, “there’s nothing to do in the Scranton area.” To that I generally respond, “Then you aren’t looking!” We have an abundance of parks, trails and recreational areas that are available for hiking, biking, running, picnicking, camping and swimming, as well as first class golf courses. We have concerts, plays and lectures; free movies and First Friday Scranton events. There are museums and art galleries; you can ride a steam train, a trolley or take a tour of a coal mine. We have a wide variety of waterparks as well as our own RailRiders Triple A baseball team. In our valley’s small towns and boroughs, it’s the season for church picnics, firemen’s parades and carnivals. The Lackawanna County Visitors Bureau issues a weekly email that’s dubbed “The Top Five Things to do in Lackawanna County” which we link to our Facebook page. Follow us on Facebook and you will be linked to it as well. How can anyone say “there’s nothing to do”? Fore!
#ScrantonChamber See what we have been up to this month on behalf of our members and community! Share your #ChamberMoments with us on social media. We’ll spread the word and you could be featured in Momentum! @ScrantonChamber recently held a member welcome breakfast and lunch where members had the opportunity to learn about the benefits of belonging as well as participate in a group networking session.
@ScrantonChamber staff recently attended “Early Learning and Our Future Workforce,” presented by The Greater Wilkes-Barre Chamber of Business and Industry. Rear Admiral Thomas Wilson (Ret.) and PA Secretary of Labor and Industry Kathy Manderino were the keynote speakers, focusing on the importance of investment in more high-quality early education where STEM skills take root. West Scranton High School participated in Skills in Scranton’s year-end review with the National Academy Foundation for its Healthcare Career Academy.
Senator John Blake recently spoke to the Chamber’s Government Affairs committee about state pension reform.
@ScrantonChamber recently celebrated the one-year anniversary of the OTown Craft House in Olyphant. 2 • The Greater Scranton Chamber of Commerce
@ScrantonChamber
NORTHEAST TITLE AND TAG Clarks Summit, PA
(570) 895-1000 • netitle.org Member since 2014
What started out as a small insurance agency in 1970 has now grown into a regional institution. In business for more than 45 years, Northeast Title and Tag serves customers in Lackawanna, Luzerne, Monroe, Susquehanna, Wayne and Wyoming counties. Owned by the Thompson family, Northeast Title and Tag’s mission is that their family stands behind yours. Striving to consistently provide quality customer service and optimal services, this mission is evident in everything they do. Meet Northeast Title and Tag. What sets Northeast Title and Tag apart from other businesses in the same field? Joseph Grasso (JG): We believe technology plays a major role in what sets us apart from the similar businesses in our field. The world is so technologically driven that we must upgrade current systems while introducing new ones. Having the latest and greatest technology gives us the best ability to serve our customers. We have a strong dedication to customer service while we continue to invest in both our associates and our company’s infrastructure. What are some of the services you provide? (JG): Insurance, motor vehicle services and pack-and-send services, such as FedEx, UPS and DHL. Some of our more popular products include title transfers, registration renewals, driver’s license renewals, apportion registrations, notary services and various insurances.
What are some of the benefits of having 11 locations throughout Northeastern Pennsylvania? JG: It’s all about location. Having 11 locations definitely helps us serve our customers better than other similar businesses. Motor vehicle services and insurances can be very complicated sometimes, as well as frustrating for the consumer. We believe we have located our offices conveniently so that we can be there for our customers when they need the help.
“BEING A LOCAL, FAMILY OWNED AND OPERATED BUSINESS GIVES US THE OPPORTUNITY TO CONTINUOUSLY REINVEST INTO THE COMMUNITIES IN WHICH WE LIVE.”
Our locations also give us the opportunity to recruit from a large pool of candidates to join our team and be a part of some wonderful communities. How does being a family owned business allow you to better serve your clients? JG: Being a local, family owned and operated business gives us the opportunity to continuously reinvest into the communities in which we live. Rather than dealing with a large corporation that may send jobs overseas or money made to different parts of the country, our jobs and money made remain in this area. We believe that businesses like ours are the backbone of America.
How do you think the Chamber has helped your business or will help it in the future? JG: The Chamber has given us the opportunity to network with other businesses in the area. These opportunities have led to successful relationships. Our Chamber membership has given our business exposure in a way that non-members would not receive.
Get in the Spotlight! Every month, The Greater Scranton Chamber of Commerce features a member small business in the Small Business Spotlight. Don’t miss your chance to be seen! Visit scrantonchamber.com to apply for membership or to fill out a Small Business Spotlight application today! The Small Business Spotlight is sponsored by:
www.scrantonchamber.com • 3
MEET THE NEWLY-ELECTED CHAMBER BOARD OF DIRECTORS Donna Barbetti is the office manager at Michael A. Barbetti, LLC, CPA. A graduate of Marywood University with a Bachelor of Science and a Master’s Degree in Food & Nutrition, Donna is a registered dietician and a member of the national and state dietetic associations. She is a Commissioner on the Pennsylvania Commission for Women, President of the Lackawanna County Commission for Women and a Board Member of the Scranton Area Foundation, among other civic and charitable organizations. Nichole Danova, DVM, is president and chief of surgery at the Veterinary Referral and Emergency Center (VREC) in South Abington Township. VREC is the recipient of two SAGE Awards – New and Emerging Business of the Year and People’s Choice and was a finalist in the Pride & Progress category. Dr. Danova attended Michigan State University where she completed her Bachelors of Veterinary Medicine and Doctoral Veterinary Medicine degrees. She is the author of multiple articles and textbook chapters and the recipient of many awards and honors. Justin Davis, with more than 17 years of hospital management experience, was named chief executive officer of Moses Taylor Hospital in 2012. He was also named chief executive officer of Commonwealth Health EMS in 2013. He holds a Master’s Degree in Hospital Administration from Cornell University and a Bachelor’s Degree in Anthropology from Binghamton University. Mr. Davis is a fellow in the American College of Health Care Executives. Marianne Gilmartin is a shareholder with Stevens and Lee. She is board-certified by the National Board of Trial Advocacy as a civil trial advocate. Attorney Gilmartin holds a Bachelor of Arts degree from Marywood College and received her J.D. from Seton Hall University School of Law. Active in numerous professional organizations, she is a Vice President of the Chamber’s industrial development affiliate, SLIBCO, and serves as cochair of The Scranton Plan. Bridget Goryeb is a member of the business development department at Highland Associates, an architectural, engineering and interior design firm with offices in Clarks Summit and New York City. She is a graduate of Marywood University and joined the Highland firm in 2007.
P. Timothy Kelly is an attorney with Needle Law. He was admitted to the bar in 1982 and is certified as a civil trial advocate by the National Board of Trial Advocacy. A past board president of both the Lackawanna County Bar Association and North Penn Legal Services, Attorney Kelly is a member of the American Association for Justice and the Pennsylvania Bar Association. He holds his J.D. from Villanova University School of Law and a Bachelor of Science degree from the University of Scranton. 4 • The Greater Scranton Chamber of Commerce
Ryan McGowan is Vice President, Government Banking with M & T Bank. Prior to joining M & T, he served as deputy mayor/business administrator for the City of Scranton. Mr. McGowan earned his Bachelor of Science degree in Business Administration from Marywood University and currently serves on several boards of directors including Leadership Lackawanna, the EOTC and PA Economy League. Tim McGrath, general manager of Viewmont Mall, is employed by Pennsylvania Real Estate Investment Trust (PREIT). Prior to joining PREIT, he worked in the public sector at both the federal and county levels, including a stint as Pennsylvania Regional Director for U.S. Senator Harris Wofford. Mr. McGrath is currently a member of the Chamber’s Government Affairs Committee and serves on the board of directors for the Lackawanna County Convention and Visitors Bureau. Dr. Peter Rosecrans is general manager of Lockheed Martin in Archbald. Prior to this role, he was research director of energy initiatives at Lockheed Martin Corporate Headquarters. He earned his BS, ME and Ph.D. degrees in Materials Science & Engineering from Rensselaer Polytechnic Institute, where he also served as an adjunct faculty member. Laurie M. Schwager is Senior Relationship Manager for Pennsylvania Business Banking with Bank of America. With a BA in Economics from Bucknell University, Ms. Schwager has more than 25 years of client management and business development experience. She has served on a number of community boards including The American Cancer Society, Wyoming Valley Children’s Association and MetroAction, Inc.
Dr. Marwan A. Wafa, chancellor of Penn State Worthington Scranton, has more than 20 years of academic leadership experience. His prior positions include vice chancellor and dean of Indiana University-Purdue University Columbus (IUPUC) and dean of the college of Business and Management at Saginaw Valley State University. Dr. Wafa earned a Bachelor’s Degree in civil engineering from Kuwait University and a Master’s in management and doctorate in industrial management from Clemson University. Jennifer Walsh is an attorney in the Scranton office of McNees, Wallace & Nurick, LLC. She provides counsel on a range of labor and employment matters. Attorney Walsh also serves as Solicitor for Abington Township and frequently participates as a seminar panelist on a variety of topics relevant to her practice. She holds a B.M. from Bucknell University, an M.M. from the University of Minnesota and received her J.D. degree from Villanova University School of Law.
It’s In The Name
CHAMBER MEMBER CELEBRATES 150 YEAR MILESTONE With more than 30 locations throughout northeast Pennsylvania, longtime Chamber member Community Bank N.A., has truly lived up to its name. This year, the bank is celebrating its 150th anniversary and, as its history demonstrates, it intends to keep growing. “The history of our sustainability is as timeless as it is simple: always do what’s right for your customers and your communities,” said Mark Tryniski, president and chief executive officer of Community Bank N.A., “We are, after all, not in the banking business, we’re in the people business. The care and pride our people take every day in serving our customers and communities has built a foundation of trust and confidence upon which we hope to build the next 150 years of progress.”
try to give back as much as possible.”
Now headquartered in DeWitt, New York, Community Bank N.A. is now a branch network with nearly 200 locations across New York and northeast Pennsylvania with more than 2,000 employees. Always centering on its commitment to the community, the bank has received national recognition for customer satisfaction from J.D. Power and Associates and financial performance from Forbes. The bank was also named most trusted bank in the Northeastern United States in the MSR Best in Retail Banking Awards.
“We are, after all, not in the banking business, we’re in the people business...”
Upon opening its first branch in northeast Pennsylvania in 1955, Community Bank N.A., joined the Greater Scranton Chamber of Commerce. Founded in 1866 as S.D. Hungerford & Co. Bank and later renamed St. Lawrence County National Bank, Community Bank N.A. began with just one branch and a few employees in upstate New York. “Having a presence in northeastern Pennsylvania allows us to serve the community that serves us,” said Robert P. Matley, regional president of Community Bank N.A. “We strongly believe that the more we participate in events and support local organizations and businesses, the more we live up to our name as a ‘community’ bank. Without the people of this region, we would not be a bank, so we
“We have been members of the Chamber ever since we opened our first branch in northeast Pennsylvania more than 60 years ago,” Matley said. “We originally joined as a way to introduce our bank and services to the region and we have continued our membership because of the wonderful opportunities it affords us. By sponsoring various events, participating in professional leadership development, advertising and networking, we still have the opportunity to get our name out there but, more importantly, we are helping to support an institution that believes in promoting and sustaining area businesses. With our focus on community, we feel it is a win-win for everyone.” “Such a noteworthy milestone could only have been achieved on a legacy of customer service
and commitment to community,” said Bob Durkin, president of the Greater Scranton Chamber of Commerce. “Congratulations to the entire Community Bank team, may you continue to serve the businesses and citizens of our region for many years to come.” Looking toward the future, Community Bank N.A. plans on harnessing the everincreasing changes in technology to assist it in providing top-notch customer service. “We continue to invest in technology that offers customers convenience and data security as consumers increasingly use electronic banking channels,” Tryinski said. “The principles of community-mindedness, attention to the individual customer and maintaining a strong team of employees will insure that our bank’s success story will continue well into the future.”
www.scrantonchamber.com • 5
LEADERSHIP LACKAWANNA PROJECTS BRING $60,000 TO AREA Graduates of the Leadership Lackawanna Core Program Class of 2015-16 recently completed three service projects that raised more than $60,000 in cash and in-kind donations. “Ultimately, the purpose of our projects is leadership and community engagement,” said Nicole A. Morristell, Leadership Lackawanna director. “The outcomes, as indicated by the accomplishments and great success of the Class of 2016, have proven this. I am thrilled about the impact our projects have had on northeastern Pennsylvania. Raising $60,000 that stays local is something to be very proud of.” The three service projects that this year’s class completed are as follows:
Children’s Advocacy Center:
This team built and landscaped a healing and transformation garden in the backyard of the Teen Advocacy Center located at 316 Wheeler Ave., Scranton. The project, “Planting a Promise,” benefits children and teens who have endured abuse and neglect. The overarching goal of the project was to transform a vacant plot of land into a healing and transformation garden that would provide a sense of renewal to children and teens as they work through the healing process and rebuild their lives with the help of the staff at the Children’s Advocacy Center. The garden incorporates a variety of features, such as a butterfly garden, a reflection area, a fire pit, hammocks, swings, a sandbox, a picnic area and a brick walkway. A public ribbon cutting event was held in June.
6 • The Greater Scranton Chamber of Commerce
West Scranton Hyde Park Neighborhood Watch, Inc.:
This team developed a summer day camp model to target the skateboard community at Jackson Street Skate Park, 1304 Jackson St., Scranton. The group also created and produced marketing materials as well as a website. The team held a public event showcasing the project at June’s First Friday Scranton. Visit JSthrashers.org for more information on the camp. Twenty-nine area professionals participated in the Core Program, which provides participants with leadership, interpersonal and managerial skills as well as an enhanced understanding of the issues and topics relevant to the Greater Scranton area through various monthly sessions. In addition to the sessions, class members participate in group projects to enhance their leadership skills and foster teamwork.
Historical Architectural Review Board (HARB):
City of Scranton: This team created a publicly-accessible online database of Scranton’s historic properties, designed to help HARB preserve the city’s rich architectural history. The database will also be useful to city officials, local architects, property owners and anyone with an interest in historic preservation. The database of historic properties was unveiled in May. Visit Scrantonpa.gov to download the database.
LEADERSHIP LACKAWANNA CORE PROGRAM CLASS OF 2015-2016
Mary Borthwick, Prudential Financial
Matthew Fitz, Procter & Gamble
Todd Pousley, Marywood University
Shawn Brogan, TMG Health
Elizabeth Guerrero, Rodan + Fields Dermatologists
Fred Roughsedge, Allied Services
Lee Coffman, TMG Health Rosemarie Coyne, Fidelity Bank Jamie Lyn Davis, Lackawanna County District Attorney’s Office Francene Pisano Dudziec, The University of Scranton Small Business Development Center Jessica Durkin, The University of Scranton Office of Community and Government Relations & Small Business Development Center Paula Eckert, Procter & Gamble Katlin Edmunds, Tobyhanna Army Depot
Deana Haikes, Tobyhanna Army Depot Laura K. Katrenicz, Luzerne County Community College Catherine Keohan, Toyota of Scranton Nicole Krape, Benco Dental Scott W. Lowe, Keystone Community Resources Michelle McHugh, The University of Scranton Weinberg Memorial Library Luqman Menifee, Hilton Scranton & Conference Center Karli Miller, Peoples Security Bank and Trust Company
Mary Ruzzi, Geisinger Kristopher J. Serniak, NJS Systems & Controls Melissa Siracusa, United Neighborhood Centers Maureen Sullivan, The Community Intervention Center Nicole M. Sullivan, Toyota of Scranton Andrea C. Vozzi, Tobyhanna Army Depot Sharon Yanik-Craig, Lackawanna College Environmental Education Center Jennifer Young, PPL Electric Utilities
www.scrantonchamber.com • 7
BRIDGING THE GENDER GAP HIGHLIGHTS CHAMBER’S 148TH ANNUAL DINNER What started off as an experiment has grown into a national movement.
Radisson Lackawanna Station Hotel in downtown Scranton.
When Reshma Saujani, founder of Girls Who Code, realized that there was a gender disparity in the technology field, she knew she wanted to do something about it. What she did was create Girls Who Code, a national non-profit organization that works to close the gender gap in technology and prepare our youth for jobs of the future.
“There are so many issues young girls see every day and they want to solve them through technology,” Saujani told the crowd of more than 200 people. “It is so critical that we give them access to this technology.”
Saujani discussed the evolution of Girls Who Code at the Greater Scranton Chamber of Commerce’s 148th Annual Dinner, held on Thursday, June 2, at the
THERE ARE SO MANY ISSUES YOUNG GIRLS SEE EVERY DAY AND THEY WANT TO SOLVE THEM THROUGH TECHNOLOGY.
Saujani’s presentation was just one more highlight of the Chamber’s everstrengthening mission where it is increasing its focus on educating young people about high-demand careers, such as information technology and medicine.
“To compete as a region in the global information and technology markets we need to build in our youth the core mathematic and critical thinking skills that are inherent in the Girls Who Code program,” said Bob Durkin, president of the Greater Scranton Chamber of Commerce. “Ms. Saujani should be applauded for her role in establishing this program and providing young women a pathway for personal and professional success.”
Photos compliments of Rob lettieri Photography
8 • The Greater Scranton Chamber of Commerce
Sometimes planning an event can be overwhelming. Pittston-based MCR Productions aims to make sure your event is one to remember. With services such as cutting-edge designs and entertainment, personal involvement with catering and staffing and itinerary development and scheduling, MCR Productions’s goal is to make your dream event a reality.
have a higher ceiling, then utilize it to your advantage. These tables will wind up being the focal tables for you event and make a huge difference when looking at the overall scale of the room.
Do not forget the ceiling. The ceiling is often left out as a place of impact because it is more difficult to rig from and height always plays a factor. Do not be afraid to tackle the ceiling as a place of interest. Be it a canopy, a floral being suspended from the ceiling or even the rigging of multiple chandeliers, this will make a massive impact on your next event and leave a lasting impression.
JOHN PHILLIPS
Owner, MCR Productions 844-3015-MCR • bookmcr.com
This month, John Phillips, owner of MCR Productions, is sharing his tips on how to make your next event stand above the rest.
Make sure there is a proper color balance.
When establishing the colors for your event, the one thing you want to make sure of is that everything is cohesive and the room is not overly saturated with your favorite color. If you have linens for your tables that are darker in nature or have extraordinary detail, you want to make sure that the lighting that accents the room isn’t rich in color. Lighting for your events should enhance everything in the room, not diminish the quality of it.
Welcome new members Aya Fair Trade LLC Bender Wealth Management Robert Cecchini Danaken Designs Inc. EJ the DJ Haggerty, Hinton and Cosgrove LLP Hendrick Manufacturing Co. HJA Strategies Lisa Petz Photography Northeast Revenue Service LLC Pure Suds Co. Revolution Ice Centre The Sanderson Law Firm Select Tissue Sho Technology Solutions LLC Summit Peak Associates Swift Fence Inc.
Chairs make a difference.
Seating not only sets the tone for the theme of the event, but it describes what is presented at the table. Be it a Napoleon, Chiavari, round or crossback chair, each one makes a huge difference. The color selection also makes a difference because it must properly coincide with the tablecloth and the centerpiece.
Centerpiece depth is important.
If all of the centerpieces in the room are the same height, the display loses a certain luster. Varying your centerpiece with three different heights can bring a massive amount of depth to the room. Do not be afraid of having centerpieces that are beyond grand and alluring in size – the bigger the better! If you
Think out of the box and trust your people. There is nothing like being an innovator. You can either be the person that pins events on Pinterest or you can be the person who has their events get pinned. Research is the ultimate key. Find your ideas, know your boundaries by the budget of the event and then make sure you have the best professionals working on it to make it come together. Be it your caterer, designer or coordinator, all details must fall into place. An event is created by a team, not just one person. It normally takes a group of creative minds to make visions come to life. Make sure you trust every member of your team and guide them on your journey to not only a successful event, but many more to come in the future because of the rapport you build!
Ttohank You our sponsors
2016 Annual Dinner PNC Bank: Presenting sponsor Mohegan Sun Pocono Geisinger UGI Community Bank N.A. Wells Fargo Peoples Security Bank MCR Productions ESSA Bank and Trust The University of Scranton FNCB Sordoni Construction Services Inc. Prudential Highland Associates American Silk Mills Toyota of Scranton Frontier Communications Stevens & Lee POSH @ The Scranton Club
Chamber Day: Montage Mountain Leadership Lackawanna Celebration of Leadership Prudential Toyota of Scranton MAXIMUS Foundation Peoples Security Bank The Leonard Theater M&T Bank Allied Services Chamberlin and Reinheimer Insurers Keystone Community Resources PPL
www.scrantonchamber.com • 9
MEMBER NEWS TecBridge Hosts Business Plan Competition Chamber member TecBridge, which strives to grow technology and biotechnology wealth in the region, recently held its 14th annual Business Plan Competition where area entrepreneurs are invited to pitch their business plans to win cash and in-kind prizes in both the collegiate and non-collegiate categories. The winners are as follows: Collegiate Prize: Aya Fair Trade, LLC. Founded by Marywood University students Ellen Clause and Randy England, the company sells handcrafted, fair trade handbags and fills a niche in the market by providing greater connectivity between the consumer and the cause through the incorporation of smartphone applications and other technology. Non-Collegiate Prize: Signallamp Health. Headed by Andrew Goldberg and Drew Kearney, Signallamp Health provides chronic care management services to Medicare beneficiaries on behalf of their primary care physicians. A team of experienced registered nurses delivers telephonic care management that includes monthly checkins, medication reviews, answering questions, providing education and scheduling annual wellness visits, among others. Signallamp acts as an extension of the physician’s practice to create a new revenue source for the physician and provide better care to their more demanding patients with multiple chronic conditions. The Scranton Plan was instrumental in helping Signallamp develop their business plan and participated in their site selection process. Wild Card Prize: AR Enterprise. Created by high school students Alec Ryncavage and Avery Fierman , AR Enterprise is the creator of VirusREM, a traditional virus removal technology utilizing patent-pending strategies and custom written algorithms. The company holds three patents currently and is in the process of filing a fourth. A new category this year was the intercollegiate Innovation Challenge, where participating teams tackled a specific question related to the current and future retirement population. The finalists were from three institutions of higher education within our region. Marywood University won the inaugural award.
Community Bank N.A. recently presented Ronald McDonald House (RMH) of Scranton with an $8,500 donation to help fund its 29th annual Gourmet Gala, the organization’s biggest fundraiser. All proceeds from the event go directly to support RMH’s mission of providing families with a comfortable setting free of charge while their loved ones are being cared for at local hospitals. Community Bank N.A. has been a main sponsor of the Gourmet Gala for more than 20 years.
10 • The Greater Scranton Chamber of Commerce
Two Chamber Members Receive Funding Select Products Holdings LLC, and Pleasant Mount Welding both received funding from Ben Franklin Technology Partners, whose mission is to boost northeastern Pennsylvania’s economy with new and retained jobs, new technology companies and established manufacturers that are more competitive. Vandling-based Select Products Holdings LLC received an early-stage company investment of $100,000 to implement production and support sales and manufacturing of paper products, including paper towels, napkins and facial and bathroom tissue. The company’s new 160,000 square-foot building will integrate patented paper conversion machinery and produce proprietary novel products, as well as engage in contract manufacturing. Select Products also received approval for funding under the Pennsylvania Industrial Development Authority (PIDA) program to acquire machinery and equipment, as well as a second loan to relocate and expand operations from New York State. The Scranton Plan and SLIBCO were instrumental in obtaining this funding, as well as in finding a suitable business location in Lackawanna County. Pleasant Mount Welding received an established manufacturer company investment of $25,000. The established manufacturer investments provide 1:1 funding for work with a college or university partner on technology-based innovation in established manufacturers. Pleasant Mount Welding’s partner was Johnson College. The funding will be used to provide hardware and software support for manufacturing sequencing batch reactors, which are an advanced wastewater treatment facility product that removes pollutants from wastewater. Pleasant Mount Welding is a specialty metals fabricator serving the wastewater, water treatment and environmental industries.
Peoples Security Bank Acquires Naming Rights at Lackawanna College Peoples Security Bank and Trust Company and Lackawanna College recently announced that the naming rights of the college’s theater will be named, “Peoples Security Bank Theater at Lackawanna College.” Officials say that the new naming rights advance Peoples Security’s continuing efforts to support businesses and organizations which provide critical economic vitality to Scranton’s downtown. The theater is located inside Angeli Hall, 501 Vine St., Scranton, and has been home to a wide variety of civic, cultural and political events during its history.
www.scrantonchamber.com • 11
Chamber day at
P.O. Box 431 222 Mulberry St. Scranton, PA 18501 www.scrantonchamber.com
Friday, July 29th
$10
TICKETS! No ticket limit
Return Service Requested