Nord magazine

ISSUE ONE

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THE LASTEST NORD SAFETY RELEASE ONLINE NOW!!

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A Mäkelänkatu 54, Helsinki, Finland Tel +358 50 410 6628 Email contact@nordsafety.com Web www.nordsafety.com Nord Safety

@nordsafety

Nord Safety

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BEST PRACTICES FOR USING NORDSAFETY AT THE SITE OF AN INCIDENT NordSafety knows that accidents happen.

Using our mobile-based EHSQ management platform is the first step towards a safer and more aware workplace environment, but should the unexpected occur, using our software will help you to assess and deal with the incident as efficiently as possible, right from the scene.

Here we take a look at just some of the ways that NordSafety is proven to be a valuable tool while you’re reporting a nearmiss, processing an unwanted event or troubleshooting a potential hazard.

DOCUMENT THE DAMAGE NordSafety’s innovative imaging feature allows you take photographs when out in the field and save them into incident reports, so that you can keep a visual record of what has happened or highlight a fault that needs to be corrected. Because the system is available across a range of mobile and tablet devices, you’ll always have something on hand to take photos as and when you need to.

MAKE THINGS HAPPEN With NordSafety, you can assign tasks to appropriate staff members directly from the app. So once you’ve considered the action that needs to be taken, you can notify exactly the right person for the job and allocate them a brief, ensuring that problems are resolved as quickly as possible. Evaluate the incident, and immediately call in the help you need to get things done.

INCREASE THE ODDS By activating our Public Reporting feature, you can encourage employees and visitors

to report anything that they deem to be amiss, whether that’s an ongoing health and safety risk, or a more immediate threat.

Receiving these additional notifications will help to speed up incident resolution, and reduce the risk of future accidents from taking place.

STAY INFORMED ON THE MOVE Being a mobile solution ensures that NordSafety can provide you with the most up-to-date incident information, collected on location, allowing you to follow-up in real time and share details with other parties working on the same site. So in the unfortunate event that an unwelcome situation does arise, you’ll be able to see exactly the data you need, without having to man the desks.

With the increased protection of NordSafety on your side, we know that preventing accidents and threats is the happiest outcome for your ecosystem, although in the unlikely event that an incident does cause damage or disturbance, you’ll be ready to tackle to problem head on, and on the go, with an EHSQ system that is always right by your side.

REDUCE THE LIKELIHOOD OF NEGATIVE INCIDENTS WITH NORDSAFETY Taking your EHSQ management digital with NordSafety is the mobile solution for creating a more engaged workforce, improving auditing and reports, and increasing safety awareness throughout your facility. To get started click here for a free trial, or simply contact our team to find out how processing incidents is as easy as using an app.

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NEW INNOVATION FOR COLLABORATION IN SAFETY What do you think are the biggest SHEQ management challenges at shared workplaces? This question is one that does not get a lot of attention, as people are too busy dealing with rushed errands, trainings, writing a report for the management system, work instructions, and communication. At the same time, employees should be motivated for safety work at every level of the organization.

The ideal situation would probably be one where the SHEQ organizations would act as a support function for the managers and project leaders, solving issues related to SHEQ management and administration. The practical issues would run smoothly at the line organization, and communication between the different interest groups would be fluent. The small deviations on the field would be handled in cooperation with the managers and employees as a part of the normal workday. With bigger problems the SHEQ functions would be ready to use and they would help spread the good practices

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of the organization to different fields. Most importantly this would enable preventing problems while performing the normal work tasks, instead of using every moment to fix problems.

Could this be the situation at your workplace? Is it possible that in your organization safety and quality would mean preventing accidents and quality issues instead of fixing them after they have already happened?

When a serious accident has already happened or a client issues a critical notice of defect, it is the very latest moment to think about what has gone wrong. It is not enough to think about what went

wrong in a single event. Instead you need to think about what could be improved in managing and organizing the work from a bigger perspective. Almost every time I have investigated myself or read a report about serious SHEQ incidents, I see the following shortcomings: COMMUNICATION COLLABORATION WITH INTEREST GROUPS

Communication is difficult enough within the organization, but once you add in representatives from other organizations, you can bet there will be problems. How are you communicating SHEQ related issues within your organization?

And how about communicating the same issues to contractors or employees of the companies you collaborate with? Too often the problem is a single person, for example a manager or the contractor’s project manager, who already has their hands full with acute practical issues. There is no room left for communicating SHEQ issues to the field.

Collaboration between the different interest groups requires smooth communication. There is no way it’s enough to send an e-mail to a representative of the contractor and hope they send it forward to their team or organization. Did you know that the opening rate of informational e-mails is about 20%, meaning only one in five will even open the e-mail? Out of this 20% hardly anyone will finish reading the entire e-mail, let alone internalize the information. Some do not even have a company e-mail.

This is a very significant problem.

I have experienced these collaboration challenges on the field myself and I have tried to solve it for years, lately together with my team and clients.

Therefore, I feel very happy to announce that after a long time working on it, in June we launched a new component at NordSafety called “Collaboration”. This creates an entirely new opportunity to

facilitate communication and collaboration. Collaboration will tie together the entire contractor chain just as if everyone belonged to the same organization.

The Collaboration feature will enable the organization to share features, projects, and sites to other organizations. What this means is that the SHEQ information can be shared in real time to all the actors in the common workplace! Before, each organization would report any SHEQ observations to their organization’s reporting system, from where the information may have been forwarded via e-mails and other channels. For NordSafety, collaboration means that from here on the same information will immediately be available to all the organizations and people who need it.

A shared workplace can be made genuinely common with the new feature, as information will flow openly and in real time.

I believe this will revolutionize communication between organizations, as well as the SHEQ work.

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casestudys HEADING TO GO HERE De cre nos consus ficultortum, dendemu sulvicam. catuium itra o int, qua rei partere orividem esse, nos cri publicae foricus me con tem ala re ium et praturisquem menatus. Diemqua contis. Mariptem re auretiquis molis et ineroptium nos labi sendius ca; henat, consci in tem utuusuliam ta, tuus, mo C. Est victandam etem effret? P. etod consus octantelus sillemo vervidet, nostiam ellabem ussilnequit, curnum coendum fuem.

Bis. Quium sentere elus Castriptemor are conihi, P. Opio manum etimius publiu sernirtem Patiu verortem hos mo vidi tabem in re inat, viverum mendicur. Bultoraede tri iam nonderitemus fuitid C. Catu se ne iamed sil terfex sent, nonsimo egiliae are trum optimus verferfiris ocuperibus.

Iquiderrarei tes actus, quod curnica audet? Sil hos avo, condac retiquo nsulum ut vite ingultorum atur, conce conscena idet proracchil vis?

Aperter ficaut festes sultus mandactum conteludam scem patquer unt? Ales opubliquius esi supplin tratienatus morum dessulto patus, que aperfinterus vis aucon sendiemquem tam, maiontrurs superdius cus atum prore in delicat quonsta ribultori pula nostrunum publis. Nam inpro, cotam prei iaestiam publices mantrari coret publium, ne cae nit.

Nestrobus hortea Satuamdit omnihilis venatia menatum actate

HEADING TO GO HERE De cre nos consus ficultortum, dendemu sulvicam. catuium itra o int, qua rei partere orividem esse, nos cri publicae foricus me con tem ala re ium et praturisquem menatus. Diemqua contis. Mariptem re auretiquis molis et ineroptium nos labi sendius ca; henat, consci in tem utuusuliam ta, tuus, mo C. Est victandam etem effret? P. etod consus octantelus. sillemo vervidet, nostiam ellabem ussilnequit, curnum coendum fuem.

Bis. Quium sentere elus Castriptemor are conihi, P. Opio manum etimius publiu sernirtem Patiu verortem hos mo vidi tabem in re inat, viverum mendicur. Bultoraede tri iam nonderitemus fuitid C. Catu se ne iamed sil terfex sent, nonsimo egiliae are trum optimus verferfiris ocuperibus.

Iquiderrarei tes actus, quod curnica audet? Sil hos avo, condac retiquo nsulum ut vite ingultorum atur, conce conscena idet proracchil vis?

Aperter ficaut festes sultus mandactum conteludam scem patquer unt? Ales opubliquius esi supplin tratienatus morum dessulto patus,

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HEADING TO GO HERE De cre nos consus ficultortum, dendemu sulvicam. catuium itra o int, qua rei partere orividem esse, nos cri publicae foricus me con tem ala re ium et praturisquem menatus. Diemqua contis. Mariptem re auretiquis molis et ineroptium nos labi sendius ca; henat, consci in tem utuusuliam ta, tuus, mo C. Est victandam etem effret? P. etod consus octantelus. sillemo vervidet, nostiam ellabem ussilnequit, curnum coendum fuem.

Bis. Quium sentere elus Castriptemor are conihi, P. Opio manum etimius publiu sernirtem Patiu verortem hos mo vidi tabem in re inat, viverum mendicur.

Bultoraede tri iam nonderitemus fuitid C. Catu se ne iamed sil terfex sent, nonsimo egiliae are trum optimus verferfiris ocuperibus.

Iquiderrarei tes actus, quod curnica audet?

Sil hos avo, condac retiquo nsulum ut vite ingultorum atur, conce conscena idet proracchil vis? Aperter ficaut festes sultus mandactum conteludam scem patquer unt? Ales opubliquius esi supplin tratienatus morum dessulto patus,

HEADING TO GO HERE De cre nos consus ficultortum, dendemu sulvicam. catuium itra o int, qua rei partere orividem esse, nos cri publicae foricus me con tem ala re ium et praturisquem menatus. Diemqua contis. Mariptem re auretiquis molis et ineroptium nos labi sendius ca; henat, consci in tem utuusuliam ta, tuus, mo C. Est victandam etem effret? P. etod consus octantelus sillemo vervidet, nostiam ellabem ussilnequit, curnum coendum fuem.

Bis. Quium sentere elus Castriptemor are conihi, P. Opio manum etimius publiu sernirtem Patiu verortem hos mo vidi tabem in re inat, viverum mendicur. Bultoraede tri iam nonderitemus fuitid C. Catu se ne iamed sil terfex sent, nonsimo egiliae are trum optimus verferfiris ocuperibus.

Iquiderrarei tes actus, quod curnica audet? Sil hos avo, condac retiquo nsulum ut vite ingultorum atur, conce conscena idet proracchil vis?

Aperter ficaut festes sultus mandactum conteludam scem patquer unt? Ales opubliquius esi supplin tratienatus morum dessulto patus, que aperfinterus vis aucon sendiemquem tam, maiontrurs superdius cus atum prore in delicat quonsta ribultori pula nostrunum publis. Nam inpro, cotam prei iaestiam publices mantrari coret publium, ne cae nit.

HEADING TO GO HERE De cre nos consus ficultortum, dendemu sulvicam. catuium itra o int, qua rei partere orividem esse, nos cri publicae foricus me con tem ala re ium et praturisquem menatus. Diemqua contis. Mariptem re auretiquis molis et ineroptium nos labi sendius ca; henat, consci in tem utuusuliam ta, tuus, mo C. Est victandam etem effret? P. etod consus octantelus sillemo vervidet, nostiam ellabem ussilnequit, curnum coendum fuem.

Bis. Quium sentere elus Castriptemor are conihi, P. Opio manum etimius publiu sernirtem Patiu verortem hos mo vidi tabem in re inat, viverum mendicur. Bultoraede tri iam nonderitemus fuitid C. Catu se ne iamed sil terfex sent, nonsimo egiliae are trum optimus verferfiris ocuperibus.

Iquiderrarei tes actus, quod curnica audet? Sil hos avo, condac retiquo nsulum ut vite ingultorum atur, conce conscena idet proracchil vis?

Aperter ficaut festes sultus mandactum conteludam scem patquer unt? Ales opubliquius esi supplin tratienatus morum dessulto patus, que aperfinterus vis aucon sendiemquem tam, maiontrurs superdius cus atum prore in delicat quonsta ribultori pula nostrunum publis. Nam inpro, cotam prei iaestiam publices mantrari coret publium, ne cae nit.

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HOW TO ENGAGE PEOPLE IN SAFETY In my opinion, the field of safety has been quite conservative and controversial. I’ve seen collisions between operative and safety goals too many times and the winner has more often been operative goals. It’s usual to resist new safety related work just by stating:

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‘We’ve tested that 10 years ago.

And it didn’t work’ ‘Safety is high priority but we need to get this work done first’ Whatever the excuses have been, we safety pros should have taken it more seriously. We need to understand why even our best people feel that safety is not

number 1 priority. Why do they use shortcuts and don’t go by the safety book? Why do people feel that safety is a negative thing or at least something that takes too much effort compared to the added value it brings.

The simple answer is that we are human. It’s natural to feel that more regulated work is not a positive thing. Fortunately, it is the same natural feeling of laziness that makes us improve.

Tackling the issue is a huge

challenge for safety management but also for the technology teams that are working to activate people to use a safety solution.

BIGGEST CHALLENGE, PEOPLE ENGAGEMENT I’d argue that the biggest challenge to improve safety culture is how to get more people involved in safety.

In a longer run it means we need to make safety more engaging and take actions to deregulate work.

I’ve seen that with regulations and sanctions it is possible to get a fairly good level in safety. Yet, the best safety performers use far more tools than different levels of ‘stick’. Carrots and positive way is gaining more space as the safety culture evolves.

Improving the overall attitude towards safety will make people value safety more without the need for extensive punishments and control. To do that we need more motivational approach than we used to have. Good safety culture and performance should be made an issue to be proud of.

Let me give some examples how you can move forward.

FROM NEGATIVE TO POSITIVE INDICATORS Safety indicators such as accident frequency and cost of accidents are negative just like many audits and safety rounds that we conduct. We predominantly seek things that are not by the book or like audit finds, we call them non-conformances. This echoed on every level. If we track negative issues it’s natural to use the stick

and give punishments from bad behavior.

In turn, if we would measure more positive things and success factors it would be easier to use the carrot and shift focus towards recognition and rewards.

Many leading companies have already introduced safety initiative programs that are focusing on the positive things such as active safety reporting or good housekeeping. Problems arise when we start thinking about recognition rewards. What would be a motivational reward? How to purchase and deliver them? Gift cards, lunch or cinema tickets are typical but I’ve also seen wellfunctioning reward systems that are integrated in safety goals and monthly salary. Main success factors are that the reward system is transparent, prompt and well informed across the organization.

HARNESSING THE TECHNOLOGY Technology won’t solve all your safety issues automatically.

However, technology can make a huge difference in people involvement and their activity in safety. If conducting a risk assessment takes you 5 min you can expect more assessments than if it takes 60 min. That’s for sure. The same goes with any safety related tasks. That means one of EHS department’s main objectives should be reducing the time required to safety reporting.

Main motivational issue to get people involved is feedback.

If people get fast feedback

and things start happening quickly after someone has reported a near-miss there’s a good possibility to boost the involvement. EHS department should put an effort to develop the reporting and feedback process as smooth as possible.

Getting rid of the papers and introducing mobile tools will help with this one.

MAKE IT SOCIAL Feedback from the company and foremen is essential but even more interesting possibility is feedback from peers. Perhaps we could use the ideas that social media have introduced, sharing content. Safety management could learn from social media how to make safety information more transparent, more interesting and more personal. We are not forced to follow our friends, peers or interesting people in social media, but we are at some level forced to read safety letters.

That small difference is the key to make safety more engaging.

Start creating interesting safety information that people want to follow, comment and like.

TAKE THE FIRST STEP Start moving towards more positive safety by boosting your safety initiative program. Use more carrot than stick. Make safety easier for your people and provide better ways to give feedback and share safety content. With time, you will get more people involved and more active safety culture in your organization.

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A Mäkelänkatu 54, Helsinki, Finland Tel +358 50 410 6628 Email contact@nordsafety.com Web www.nordsafety.com Nord Safety

@nordsafety

Nord Safety