Advanced Instructional Design Project for SOPA

Volunteer Coordinator Training Course

Fall 2007

Corey Aucker, Sara Boyce, Timothy Lombardo, Sarah Peters, Jennie Toter

Client Special Olympics Pennsylvania

Advanced Instructional Design Dr. Timothy L. Phillips Department of Instructional Technology Bloomsburg University

Volunteer Coordinator Training Course

Table of Contents

Analysis Section

Project Timeline Needs Assessment/Instructional Goal Statement Content Outline Task Analysis Diagram

Design Section

Assessment Item Specifications Assessment Instrument Blueprint IRB Approval (Human Subjects Approval) Instructional Strategies Rationale Media Selection Rationale

Development Section

Flowcharts Storyboards Instructional Solution

Evaluation Section

One‐to‐One Procedures and Results Small Group Procedures, Results and Revisions Plan Field Trials Plan Summative Evaluation Plan Client Sign Off

Project Timeline Special Olympics Pennsylvania Volunteer Coordinator Training

Prepared by: Sarah Peters Sara Boyce Corey Aucker Jennie Toter Timothy Lombardo

September 6, 2007

Project Roles

Jennie Toter Corey Aucker Sara Boyce Timothy Lombardo Sarah Peters

Project Manager Instructional Designer Instructional Designer Developer Developer/Multimedia Specialist

Project Timeline

Our team utilized the project management tool, ProWorkFlow, to keep track of our tasks and timeline:

Needs Analysis Special Olympics Pennsylvania Volunteer Coordinator Training

Prepared by: Sarah Peters Sara Boyce Corey Aucker Jennie Toter Timothy Lombardo

September 29, 2007

NEEDS ANALYSIS OVERVIEW Special Olympics Pennsylvania (SOPA) is a volunteer organization located in the state of Pennsylvania. SOPA is divided into 6 major regions which cover the entire state. Each region consists of several local county or area programs. The entire organization is comprised of more than 50 local programs. Within every program, there are at least eleven volunteer positions that are required to be filled at all times.

SOPA approached the Fall 2007 Advanced Instructional Design class with a proposal to design and develop online instruction for approximately 56 Volunteer Coordinators, which is one of the eleven volunteer positions within SOPA which needs to be filled at all times.

Currently, the training for the Volunteer Coordinator position consists of a 20 page paper-based handbook that is given to all newly appointed Volunteer Coordinators. Volunteer Coordinators also attend regular face-to-face training events through the year.

A thorough needs analysis was conducted to determine if an online training course would be a more beneficial and more effective way to train current and future Volunteer Coordinators. The Needs Analysis was conducted by Advanced Instructional Design students Corey Aucker, Sara Boyce, Timothy Lombardo, Sarah Peters and Jennie Toter. Data was initially collected on September 15, 2007 at the SOPA Leadership Conference which was held at the Harrisburg Hilton in Harrisburg, Pennsylvania. Analysis of the data began immediately after data collection and continued until September 30, 2007.

During the initial analysis of the data collected, the Instructional Design team discovered that the current SOPA Volunteer Coordinators did not have any formal training in place. When the Volunteer Coordinators were placed into their position, they did not have any structured training to orient them to the position or guide them through their responsibilities as a Volunteer Coordinator.

SUMMARY OF THE DATA Data Collection Interviews 9/15/2007

Volunteer Coordinator, Fayette County Special Olympics, Vicky Sheetz Interviewed by Timothy Lombardo and Sarah Peters

Ms. Vicky Sheetz was interviewed at the SOPA Leadership Conference. She has been a Volunteer Coordinator for SOPA for 2 years and was recruited by a family member who was a manager for her district. She said that “there was no formal training” when she became a Volunteer Coordinator and she “hasn’t had any training since.” When she began working as a Coordinator she never received or read the current paper-based training handbook. In order to

find out what her responsibilities were as a Volunteer Coordinator she asked the SOPA manager of her county and figured things out on her own until she went to her first SOPA Leadership Conference. The Leadership Conference was very important because she attended a lot of sessions about what was expected of Coordinators and how they were supposed to perform their duties. She also learned about the SOPA chain of command which she knew little about before. The conference also had an informative and important session on how to work with SOPA athletes and the rules governing the training and coaching of athletes. She had no prior training in working with individuals with special needs.

Ms. Sheetz noted that it would be very important to include training how to act and communicate with the athletes before starting as a Volunteer Coordinator. She said that recruiting other volunteers for events and positions, coordinating events and personnel, and administrative duties such as preparing news releases, sending out event information and support and coordination of the athletes’ schedules and event participation is the defining role of a SOPA Volunteer Coordinator.

Ms. Sheetz has taken the mandatory Protective Behaviors Training online and that more online training would be beneficial to the Volunteer Coordinators. Ms. Sheetz said that “most of the Coordinators hold full time jobs and it would be impossible to coordinate a training course which required being in a class room or similar setting. Online training would be great because they can do the training from home or from work when they have the time.”

Ms. Sheetz said that the following information should be included in the online training course if possible: • • • • • • • • • • • • • • •

How to communicate with the athletes What the SOPA management structure is How to contact and communicate with your managers How to communicate with your volunteers How to maintain contact with the volunteers Scheduling a meeting with managers How to recruit volunteers Maintaining or setting up a contact ring for distributing information FAQ area 30 -45 max for training Being able to walk away from training and coming back is important Learn appropriate terminology for referring to the athletes (Intellectually Challenged) Learn how the chain of command works Needs to get medical info for athletes and volunteers Learn to wear name tags at events

9/15/2007

Area Manager, Area M Special Olympics, Kay Straw Interviewed by Corey Aucker, Sara Boyce, Timothy Lombardo, Sarah Peters, and Jennie Toter

Ms. Straw was interviewed at the SOPA Leadership Conference. She has been a Manager for Area M for 8 years. Area M covers 3 ½ counties. Their Area holds volunteer orientation twice a year and use the Volunteer Coordinator handbook as a “guideline.” When a new volunteer comes on board, they send them a welcome packet and give them an overview of training after they have been contacted. They have a general training session for everyone and utilize the online Protective Behavior Training. They have specific training for each position, such as coaches, and Buddy Training for one-day and short-term volunteers.

Ms. Straw noted that there is no mandatory training provided for the Volunteer Coordinators.

There will be a lack of training when her area’s Volunteer Coordinator leaves her position in the future. They have tried to create a mentoring program, but it has been hard to do. Ms. Straw’s Volunteer Coordinator has been there for 8 years as well.

Ms. Straw mentioned that all of her volunteers are 50+ years old and that they are very computer proficient.

Discussion Groups 9/15/2007

Informal discussion group, 2 Volunteer Coordinators and 1 County Manager Led by Sarah Peters and Jennie Toter

This informal discussion group was held at the SOPA Leadership Conference. None of the group members have had any formal training since they have been working with SOPA. They have all seen the current paper-based Volunteer Coordinator handbook but after attempting to read it, they gave up. They mentioned that the training handbook was too long and the information did not pertain to their position.

They are very interested in online training because they could do the training while at work or at home. They are all very comfortable with computers since they all use computers at work and at home.

They felt that PDFs and anything Flash-based would be problems for taking training online.

PDF’s cannot be saved or changed, and many people do not have or know how to install Flash plug-ins.

The group members confirmed that some of the volunteers required to take the training are intellectually challenged and cannot read or process complex information and instructions.

However, these individuals can be assisted while completing the training.

All the group members suggested the following information be provided in the online training course if possible:

• • • •

Database input of volunteer information CRC information Writing newsletters Updating their forms

9/15/2007

Information discussion group, 3 Volunteer Coordinators Led by Corey Aucker and Sara Boyce

This informal discussion group was held at the SOPA Leadership Conference. When asked about the current paper-based handbook, the group members noted that they did not know there was a training manual available to them or they had looked at it once and did not know where it was now. The most difficult parts of their job as a Volunteer Coordinator includes recruiting long term volunteers, program’s not offering enough one-day events, and at some events they have more than a 1:4 ratio (volunteer:athlete).

A majority of the group had taken the online Protective Behavior Training and one coordinator had never taken online courses before. They all expressed interest in an online training course that was between 45 minutes to an hour in length.

The group members expressed a great deal of interest in having an FAQ section in the training in case they “run into trouble or issues with the training, or an email to be provided in case they had a specific question about the training.”

All group members definitely wanted to be able to take a break during the training and not have to complete it during one sitting. They said their “home life is pretty hectic with dogs, kids, etc… and would love to be able to ‘bookmark’ their place in the training to come back to it at a later time to finish.”

The two group members who completed the Protective Behavior Training online enjoyed having the audio as part of the training.

One coordinator suggested “staying away from using big words, large vocabulary, and acronyms because not every county and program used the same terminology.”

Survey (attached) 9/15/2007

Area/County Managers and Volunteer Coordinators, 5 responses

Table 1: General Questions Response Frequency 100% 100% 20% 20% 60% 60% 20% 20%

Descriptive Analysis were female. reported English as their first language. were between ages 26-35. were between ages 46-55. were between ages 36-45. reported having a high school diploma. reported having an Associate’s Degree. reported having a Bachelors Degree.

Table 2: Employment and Volunteer Experience Response Frequency 80% 20% 60% 20% 20% 100% 60%

Descriptive Analysis reported they had been volunteering with SOPA for 5+ years. reported they had been volunteering with SOPA for less than 5 years. reported they had coaching/sports training with SOPA. reported they had CPR/First Aid training with SOPA. reported they had sales training/writing classes. reported they had volunteered for other organizations in the past. reported they have held other volunteer positions with SOPA.

Table 3: Computer Accessibility/Skills Response Frequency 80% 100% 100% 80% 100% 60% 20% 20%

Descriptive Analysis reported they owned a computer.

Reported they owned or used a PC. reported they had access to a computer and the Internet. reported they had some computer skills and felt comfortable using the Internet. reported they used Internet Explorer. reported they accessed the Internet via DSL. reported they accessed the Internet via Dial-Up. reported they accessed the Internet via Cable Modem.

Table 4: Learning Styles and Study Habits Response Frequency 100% 80% 20%

Descriptive Analysis reported they were visual learners. reported they could maintain their attention for 1-2 hours during an online training course. reported they could maintain their attention for a ½ hour during an online training course.

Data Analysis a. Audience - The SOPA Volunteer Coordinators are all un-paid volunteers. The majority of the Volunteer Coordinators are 45 years or older. Most of them have been volunteers with the SOPA organization for more than five years, and have held multiple volunteer positions. Most Volunteer Coordinators have some computer skills, and feel comfortable accessing and using the Internet. All of the volunteers surveyed have access to a computer with an Internet connection. They all reported that they use Internet Explorer and a majority accesses the Internet using some type of high speed connection. b. Learning Task - The project task is to adapt the current paper-based Volunteer Coordinator handbook into an organized, resourceful, visually pleasing, online training course that can be accessed on any computer with an Internet connection. The online training course will instruct the Volunteer Coordinators to identify their role and responsibilities and recognize SOPA policies and procedures. c. Instructional Context – The online training course will be accessible online and via an executable CD. A majority of the Volunteer Coordinators carry out their Volunteer Coordinator work from their places of employment and their homes. All of the volunteers surveyed and

interviewed expressed great interest in having the ability to access their training online from anywhere they have Internet access.

IDENTIFICATION OF GAP / NEED a. Current Situation - Currently there is no mandatory training in place for the Volunteer Coordinators. They are placed in the position and learn by asking previous coordinators or on the job. A vast majority of current Volunteer Coordinators have never read the paper-based handbook. SOPA currently uses one online training course, Protective Behaviors Training. All volunteers must access this training course via the National Special Olympics website and complete it within five months of their appointment with SOPA. All other required training is conducted on-the-job or via face-to-face conferences and training sessions. b. Desired Situation - SOPA is interested in converting their current paper-based manual into a more accessible online training course. Due to the fact that a majority of the Volunteer Coordinators has never read the current training handbook, it was determined that effective training was not in place. By putting the required training into an online format, the Volunteer Coordinators will receive more organized, more accessible interactive instruction. c. Gap - Currently SOPA Volunteer Coordinators rely on a paper-based handbook for training in order to learn their roles and responsibilities as a Volunteer Coordinator. The paper-based handbook is underutilized and ineffective for training Volunteer Coordinators. SOPA desires an interactive, visually-pleasing, organized, more accessible online training course for SOPA Volunteer Coordinators. It was determined that the gap is the fact that there is no mandatory training in place, and the current paper-based handbook is ineffective in training current and future Volunteer Coordinators.

INTERVENTION/SOLUTION a. Proposed Solution - The proposed solution is to create a more accessible, user friendly online training course based on the information within the current paper-based handbook. The handbook will be broken down into training modules which will organize the information and make it more effective for an online training course. The training course would take less than an hour to complete allowing the learners to pause the training if needed. b. Rationale - After reviewing the data collected via interviews, discussion groups and surveys it was determined that the Volunteer Coordinators have a desire for online training which can be accessed from wherever they use a computer and at their own convenience. Volunteer Coordinators preferred that the training take less than one hour to complete with the possibility of dividing the training into modules, therefore having the ability to pause the training and return to complete it at their convenience. c. Justification - By having the training online and divided into modules, this will allow the Volunteer Coordinators to complete the training within their own desired time frame, at their own pace, and from their home, office or anywhere they have access to a computer with an Internet connection.

SUMMARY In conclusion, it is determined that the overall problem is the fact that the current SOPA Volunteer Coordinator paper-based training handbook is not an effective way to train current and future Volunteer Coordinators. Also, there is no mandatory training put in place for Volunteer Coordinators, so they mainly learn their roles and responsibilities while on-the-job or during face to face training that is inconvenient to many volunteers. These problems were identified by conducting interviews, holding group discussions, and by analyzing data gathered from surveys. By offering this training online, it will be accessible to all Volunteer Coordinators and will be interesting, visual-pleasing and effective. The training will also be mandatory for all Volunteer Coordinators to complete before they begin their work with SOPA. SOPA Volunteer Coordinators will use the skills learned from this online training course in their daily work as a Volunteer Coordinator. The training will assist them with identifying their roles and responsibilities as a SOPA Volunteer Coordinator. Due to the fact that Volunteer Coordinators currently do not have any formal training, they have a strong interest for training to be established that they can rely on to assist them with their duties as a Volunteer Coordinator. Having proper, effective training will allow the Volunteer Coordinators to provide enjoyable experiences for all other SOPA volunteers and athletes.

This solution of converting a paper-based training handbook into an online training course will properly and effectively train every current or future Volunteer Coordinator who works with Special Olympics Pennsylvania.

Instructional Goal Special Olympics Pennsylvania Volunteer Coordinators will demonstrate knowledge of policies and procedures in all aspects of volunteer management, services, and non-sport related training within their assigned area and/or county on a daily basis.

SURVEY Please take a few minutes to complete this survey and return it via email to the Bloomsburg University Instructional Design students at your earliest convenience.

The information you provide will allow our Instructional Design team to better understand you, your role as a SOPA Volunteer Coordinator, and your current training experience. With this information, we will be able to design and create a beneficial training resource for you to use during your current and future work with SOPA. Providing this information is voluntary and anonymous. If you would like to be contacted by the Bloomsburg University Instructional Design Team to offer more information or to assist with the designing of the Volunteer Coordinator Online Training Course, feel free to contact us at anytime via email.

General (Please circle your response) Gender:

Male Female

Age group:

18-25 26-35 36-45 46-55 56+

Language:

English Spanish Other: _____________

Education:

High School Post-Secondary Undergraduate Degree Master’s Degree Doctorate Degree Other: _______________

Employment and Volunteer Experience Previous or Current Employment:

Please list any training courses/specialized training you have completed while working with SOPA, other volunteer organizations, or during your work experience:

How long have you been a volunteer with SOPA?

Have you held any other positions while working with SOPA? If so, which positions and for how long did you hold those positions?

Are you, or have you been, a volunteer with any other organizations? If so, which organizations, what was your role, and how long were you with that organization?

Computer Skills Do you own a computer: Yes

No

If yes, do you own a PC or Mac? If yes, how much RAM (memory) does your computer have?

If yes, what size is your computer’s hard drive?

Please describe your computer skills, such as typing skills, knowledge of software programs, and computer training.

Do you have access to the internet: Yes

No

If yes, how do you access the internet?

Cable Modem DSL Dial-up Other:_________________

If yes, which browser(s) do you use the most?

Internet Explorer Netscape Navigator Firefox Safari Other:______________

Please describe your experience with using the internet, such as how long have you used the internet, what you usually use the internet for, if you have had any previous experience with online training.

Learning Styles and Study Habits Would you consider yourself a visual or auditory learner?

How long do you think you could maintain your attention during an online training course?

Comments Please add any comments you have regarding: • your past and current training experience with SOPA • expectations you have for training as a Volunteer Coordinator with SOPA • your aspirations with SOPA • your motivation and attitude towards your role as a Volunteer Coordinator and the SOPA organization

Content Outline Special Olympics Pennsylvania Volunteer Coordinator Training

Prepared by: Sarah Peters Sara Boyce Corey Aucker Jennie Toter Timothy Lombardo October 11, 2007

Goal Statement: Special Olympics Pennsylvania Volunteer Coordinators will demonstrate knowledge of policies and procedures in all aspects of volunteer management, services, and non-sport related training within their assigned area and/or county on a daily basis.

Module 1 (Section 2) Volunteer Coordinator Position Description (2)1. Recognize who is responsible for coordinating the volunteer recruitment efforts (2)1.1 Recognize that the Volunteer Coordinators are expected to assist manager in filling key opening (2)1.2 Recognize the importance of developing networks of volunteers for the SOPA program in their county (2)1.2.1 Identify that the Volunteer Coordinators have to maintain contacts with community, schools, organizations, businesses (2)1.3 Identify who is responsible for assisting Public Relations Committee (2)1.3.1 Recognize that the Volunteer Coordinators have to generate volunteer recruitment materials (2)1.4 Identify that the Volunteer Coordinators have to develop a Volunteer Opportunities List to include in newsletters (2)1.5 Recognize that the Volunteer Coordinators are responsible for developing and implementing the volunteer recruitment plan (2)2. Recognize that the Volunteer Coordinators need to provide quality volunteer training (2)2.1 Identify that the Volunteer Coordinators need to conduct orientation about SOPA within two weeks (2)2.2 Recognize the importance of consulting other committees about volunteer training (2)2.3 Recognize who is responsible for coordinating all volunteer training (2)3. Recognize who is responsible for developing and maintaining all volunteer records for Area/County (2)3.1 Identify who is responsible for establishing and maintaining all volunteer files (2)4. Identify who is responsible for establishing a recognition plan for volunteers (2)4.1 Identify who is responsible for coordinating volunteer recognition activities and events (2)4.2 Identify that Volunteer Coordinators need to recognize all volunteers (2)5. Recognize what criteria to follow for placing volunteers appropriately (2)5.1 Identify who is responsible for coordinating volunteer assignments (2)5.2 Identify the need to develop volunteer job descriptions (2)5.3 Recognize who is responsible for communicate with volunteers (2)5.4 Identify the needs of the program and the volunteers (2)6. Identify who is responsible for directing volunteer committee activities (2)6.1 Identify who will lead the volunteer committee (2)6.2 Recognize the need to develop and implement goals of committee (2)6.3 Identify who to submit volunteer budget to (2)6.3.1 Identify who is responsible for developing the volunteer budget (2)6.3.2 Identify who to obtain budget approval from

Module 2 (Section 4) Policies and Procedures (4)1. Identify specific policies to the Volunteer Coordinator Position (4)1.1 Identify the confidentiality of Athlete/Volunteer Records Policy (4)1.1.1 Identify the Volunteer Coordinator needs to respect confidentiality of all athlete/volunteer information (4)1.1.2 Identify that verbal or written consent must be given before giving out personal contact information (4)1.1.3 Identify that Volunteer Coordinators do not provide information to organizations for solicitation (4)1.2 Identify the Volunteer Registration Policy (4)1.2.1 Identify established Registration procedures (4)1.2.2 Identify that Volunteer Coordinators must create a safe and secure environment (4)2. Identify that Volunteer Coordinators must outline Volunteer Registration Procedures (4)2.1 Identify that they must verify that all Class A Volunteers complete the Volunteer Registration Application (4)2.1.1 Identify which volunteer positions are considered Class A (4)2.1.2 Identify that overnight chaperone volunteers are at least 18 years old (4)2.2 Identify that the Volunteer Coordinator must verify that all Class B register with their program (4)2.2.1 Identify which volunteers are considered Class B (4)2.2.2 Identify that Volunteer Coordinators can use the top portion of SOPA Volunteer Registration Application (4)2.2.3 Identify that the Volunteer Coordinator can use another registration form denoting name, address and affiliation (4)3. Identify that Volunteer Coordinators must outline Criminal Record Check (CRC) Procedures (4)3.1 Identify that Volunteer Coordinator must verify that all Class A Volunteers complete a PA State Police CRC Application (4)3.1.1 Identify that Class A Volunteers are at least 18 years old (4)3.1.2 Identify that the Volunteer Coordinator must conduct CRC before inviting volunteer to a training site (4)3.2 Identify that the CRC can be conducted by mail (4)3.2.1 Identify that the Volunteer Coordinator can obtain copy of CRC application in Resource section of SOPA database (4)3.2.2 Identify how to complete application (4)3.2.2.1 Identify that they must complete “Requester” box (4)3.2.2.1.1 Identify that Volunteer Coordinator must use local SOPA program information and name (4)3.2.2.2 Identify that Volunteer Coordinator must complete “Reason for Request” box (4)3.2.2.2.1 Identify that Volunteer Coordinator must check “Other” and state “Volunteer” (4)3.2.2.3 Identify that Volunteer Coordinator must complete the “Requester Identification” box (4)3.2.2.3.1 Identify that Volunteer Coordinator must check “Individual/Noncriminal Justice Agency” (4)3.2.3 Identify that the Volunteer Coordinator must send the CRC application to PA State Police Central Repository

(4)3.2.3.1 Identify that Volunteer Coordinators must allow 6-8 weeks for “Criminal Record Attached” CRC to be processed (4)3.2.3.2 Identify that the Volunteer Coordinator must allow 3 weeks for “No Record” CRC to be processed (4)3.2.4 Identify that the Volunteer Coordinator must notify an individual and the President of SOPA if the CRC is returned with “Criminal Record Attached” (4)3.2.4.1 Identify that the Volunteer Coordinator must use an official SOPA letter (4)3.2.4.1.1 Identify that the Volunteer Coordinator must attach a copy of background check (4)3.3 Identify that the CRC can be conducted online (4)3.3.1 Identify that the Volunteer Coordinator can establish a PA Access to Criminal History (PATCH) account (4)3.3.2 Identify how to access PATCH system website (4)3.3.3 Identify that the Volunteer Coordinator must submit application (4)3.3.3.1 Identify that the Volunteer Coordinator can expect an immediate response for a “No Record” CRC (4)3.3.3.1.1 Identify that the Volunteer Coordinator can assign a “No Record” volunteer immediately (4)3.3.4 Identify that the Volunteer Coordinator must notify an individual and SOPA President of a CRC returned with “Criminal Record Attached” (4)3.3.4.1 Identify that the Volunteer Coordinator must use an official SOPA letter (4)3.3.4.1.1 Identify that the Volunteer Coordinator must attach a copy of background check (4)3.4 Identify that the Volunteer Coordinator must assign one local person to access and process CRC information (preferably the Manager)

Task Analysis Diagram Special Olympics Pennsylvania Volunteer Coordinator Training

Prepared by: Sarah Peters Sara Boyce Corey Aucker Jennie Toter Timothy Lombardo

October 11, 2007

Special Olympics Pennsylvania Volunteer Coordinators will demonstrate knowledge of policies and procedures in all aspects of volunteer management, services, and non-sport related training within their assigned area and/or county on a daily basis.

Module 1 (Section 2) Position Description

Module 2 (Section 4) Policies and Procedures

Module 1 (Section 2): Position Description (Steps 1-3)

(2)1 Recognize who is responsible for volunteer recruitment

(2)1.1 Recognize.. assist manager in filling key positions

(2)1.2 Recognize .. develop networks

(2)1.2.1 Identify.. maintain contacts

(2)1.3 Identify.. assist Public Relations Committee (2)1.3.1 Recognize.. generate volunteer recruitment materials

(2)3 Recognize who is responsible for developing/ maintaining volunteer records

(2)2 Recognize the need to provide volunteer training

(2)1.4 Identify.. develop volunteer opportunities list to include in newsletter

(2)1.5 Recognize.. develop/ implement volunteer recruitment plan

(2)2.1 Identify.. conduct SOPA orientation

(2)2.2 Recognize importance.. consult other committees for training

(2)2.3 Recognize.. coordinate all volunteer training

(2)3.1 Identify.. establish/ maintain volunteer files

Module 1 (Section 2): Position Description (Steps 4-6)

(2)4 Identify who is responsible for establishing recognition plan for volunteers

(2)4.1 Identify.. coordinate volunteer recognition activities/ events

(2)4.2 Identify.. recognize all volunteers

(2)6 Identify who is responsible for directing volunteer committee activities

(2)5 Recognize the criteria for placing volunteers

(2)5.1 Identify.. coordinate volunteer assignments

(2)5.2 Identify need to develop volunteer job descriptions

(2)5.3 Recognize.. communicate with volunteers

(2)5.4 Identify program and volunteer needs

(2)6.1 Identify.. lead volunteer committee

(2)6.2 Recognize.. develop/ implement goals of committee

(2)6.3.1 Identify.. develop volunteer budget

(2)6.3 Identify.. submit volunteer budget to Manager

(2)6.3.2 Identify.. obtain budget approval

Module 2 (Section 4): Policies and Procedures (Steps1-2)

(4)2 Identify that volunteer registration procedures must be outlined

(4)1 Identify specific policies to the position

(4)2.1 Identify .. verify all Class A volunteers complete application

(4)1.1 Identify confidentiality of records

(4)1.1.1 Identity need to respect confidentiality of all volunteer/ athlete info

(4)1.1.2 Identify.. receive consent before giving out personal info

(4)1.2.3 Identify.. do not provide info for solicitation

(4)2.1.1 Identify which positions are Class A

(4)2.1.2 Identify.. determine that overnight chap. volunteers are over 18

(4)2.2 Identify.. verify all Class B volunteers register

(4)2.2.1 Identify which volunteers are Class B

(4)2.2.2 Identify.. use top portion of SOPA application

(4)2.2.3 Identify.. use another form with name, address, affiliation

Module 2 (Section 4): Policies and Procedures (Step 3: 3.1-3.2)

(4)3 Identify that Criminal Record Check (CRC) procedures must be outlined

(4)3.1 Identify.. verify all Class A volunteers complete CRC

(4)3.1.1 Identify.. determine Class A volunteer is >18

(4)3.1.2 Identify.. conduct CRC before asking volunteer to site

(4)3.2 Identify.. conduct CRC by mail

(4)3.2.1 Identify.. obtain application from SOPA database

(4)3.2.2 Identify.. complete entire application

(4)3.2.3 Identify.. send CRC application to PA State Police

(4)3.2.3.1 Identify.. allow 6-8 weeks for “CR Attached”

(4)3.2.2.1 Identify.. complete “Requester”

(4)3.2.2.2 Identify.. complete “Reason for Request”

(4)3.2.2.3 Identify.. complete “Requestor Identification”

(4)3.2.2.1.1 Identify.. use local SOPA info

(4)3.2.2.2.1 Identify.. check “Other (Volunteer)”

(4)3.2.2.3.1 Identify.. check “Individual/ Noncriminal Justice Agency

(4)3.2.3.2 Identify.. allow 3 weeks for “No Record”

(4)3.2.4 Identify.. notify individual if “CR attached” (4)3.2.4.1 Identify.. use official SOPA letter (4)3.2.4.1.1 Identify.. attach copy of background check

Module 2 (Section 4): Policies and Procedures (Step 3: 3.3-3.4)

(4)3 Identify that Criminal Record Check (CRC) procedures must be outlined

(4)3.3 Identify that a CRC can be conducted online

(4)3.3.1 Identify.. establish PATCH account

(4)3.3.2 Identify how to access PATCH system website

(4)3.4 Identify.. assign one local person access to CRC info

(4)3.3.3 Identify that the application must be submitted

(4)3.3.4 Identify.. notify individual/ President if “CR attached”

(4)3.3.3.1 Identify.. expect immediate response for “No Record”

(4)3.3.4.1 Identify.. use official SOPA letter

(4)3.3.3.1.1 Identify.. assign “No Record” volunteer immediately

(4)3.3.4.1.1 Identify.. attach copy of background check

Performance Objectives/Assessment Items Special Olympics Pennsylvania Volunteer Coordinator Training

Prepared by: Sarah Peters Sara Boyce Corey Aucker Jennie Toter Timothy Lombardo

October 25, 2007

Instructional Goal: Special Olympics Pennsylvania Volunteer Coordinators will demonstrate knowledge of policies and procedures in all aspects of volunteer management, services, and non-sport related training within their assigned area and/or county on a daily basis.

Task #

Section 2 (Module 1) Recognize who is responsible for coordinating the volunteer recruitment efforts (2)1.1 Recognize that the Volunteer Coordinators are expected to assist manager in filling key openings (2) 1.2 Recognize the importance of developing networks of volunteers for the SOPA program in their county.

(2)1.2.1 Identify that the Volunteer Coordinators have to maintain contacts with community, schools, organizations, businesses

Objectives Audience: Special Olympics Volunteer Coordinators Objective: The Volunteer Coordinator will identify who is responsible for coordinating the volunteer recruitment efforts for their program.

Degree: 100% (1 out of 1)

Assessment Item(s)

Assessment Item: True/False As a Volunteers Coordinator one of your most important responsibilities is to coordinate volunteer recruitment efforts for your program.

True or False

Assessment Item(s) Criteria

Test Form: T/F, FIB Response Characteristics: Recognition, Recall # of items: 1

Objective: The Volunteer Coordinator will recognize that they are expected to assist their county managers in filling key openings for SOPA volunteer positions in their counties.

Degree: 100% (1 out of 1)

Assessment Item: True/False As a Volunteers Coordinator you are not required to assist the county managers in filling key openings for volunteer positions in their counties.

True or False

Mastery Criteria: 1/1 Test Form: T/F, FIB Response Characteristics: Recognition, Recall # of items: 1

Objective: The Volunteer Coordinator will recognize the importance of developing networks of volunteers for the SOPA program in their county.

Degree: 100% (1 out of 1)

Objective: The Volunteer Coordinator will identify that they have to maintain contacts with the community, schools, organizations and businesses within their counties.

Degree: 100% (1 out of 1)

Assessment Item: Multiple Choice Answer It is important for the Volunteer Coordinator to develop what in their county? a. Networks of volunteers b. Athletic training programs c. Personal relationships with the local town council Assessment Item: Multiple Choice Answer The Volunteer Coordinator needs to maintain contacts with what organizations in their counties? a. The community and community organizations b. Schools and Businesses c. All of the above

Mastery Criteria: 1/1 Test Form: M/C Recognition # of items: 1 Mastery Criteria: 1/1 Test Form: M/C Response Characteristics: Recognition # of items: 1

Unless otherwise noted, all Objectives will be measured at 100% (1 out of 1) accuracy.

Task/Objectives/Evaluation

page 1

Instructional Goal: Special Olympics Pennsylvania Volunteer Coordinators will demonstrate knowledge of policies and procedures in all aspects of volunteer management, services, and non-sport related training within their assigned area and/or county on a daily basis.

Task #

Objectives

Assessment Item(s)

Assessment Item(s) Criteria

Audience: Special Olympics Volunteer Coordinators (2)1.3 Identify who is responsible for assisting Public Relations Committee

(2)1.3.1 Recognize that the Volunteer Coordinators have to generate volunteer recruitment materials (2)1.4 Identify that the Volunteer Coordinators have to develop a Volunteer Opportunities List to include in newsletters (2)1.5 Recognize that the Volunteer Coordinators are responsible for developing and implementing the

Objective: The Volunteer Coordinator will identify who is responsible for assisting the Public Relations Committee in their county.

Degree: 100% (1 out of 1)

Assessment Item: True/False Volunteers Coordinators as not required to assist the Public Relations Committee in their county.

True or False

Mastery Criteria: 1/1 Test Form: T/F, FIB Response Characteristics: Recognition, Recall # of items: 1

Objective: The Volunteer Coordinator will recognize that they have to generate volunteer recruitment materials for their county program.

Degree: 100% (1 out of 1)

Assessment Item: Multiple Choice Answer The Volunteer Coordinator is responsible for generating what for their program? a. TV commercials b. Volunteer recruitment materials c. All fundraising for athletic materials

Mastery Criteria: 1/1 Test Form: M/C Response Characteristics: Recognition # of items: 1

Objective: The Volunteer Coordinator will identify that they have to develop a Volunteer Opportunities List to include in newsletters for their program.

Degree: 100% (1 out of 1)

Assessment Item: True/False Volunteers Coordinators must develop a Volunteers Opportunities List to include in their newsletter.

True or False

Mastery Criteria: 1/1 Test Form: T/F, FIB Response Characteristics: Recognition, Recall # of items: 1

Objective: The Volunteer Coordinator will recognize that they are responsible for developing and implementing the volunteer recruitment plan for their county.

Degree: 100% (1 out of 1)

Assessment Item: Multiple Choice Answer The Volunteer Coordinator is responsible for developing and implementing what in their program? a. A volunteer recruitment plan b. A special fundraising event c. All future athletic training schedules

Mastery Criteria: 1/1 Test Form: M/C Response Characteristics: Recognition # of items: 1

Unless otherwise noted, all Objectives will be measured at 100% (1 out of 1) accuracy.

Task/Objectives/Evaluation

page 2

Instructional Goal: Special Olympics Pennsylvania Volunteer Coordinators will demonstrate knowledge of policies and procedures in all aspects of volunteer management, services, and non-sport related training within their assigned area and/or county on a daily basis.

Task #

Objectives

Assessment Item(s)

Assessment Item(s) Criteria

Audience: Special Olympics Volunteer Coordinators volunteer recruitment plan (2)2 Recognize that the Volunteer Coordinators need to provide quality volunteer training

(2)2.1 Identify that the Volunteer Coordinators need to conduct orientation about SOPA

(2)2.2 Recognize the importance of consulting other committees about volunteer training

Mastery Criteria: 1/1

Objective: The Volunteer Coordinator will recognize that they need to provide quality volunteer training for all volunteers in their program.

Degree: 100% (1 out of 1)

Assessment Item: True/False The Volunteer Coordinator will provide quality training for all volunteers in their program.

True or False

Test Form: T/F, FIB Response Characteristics: Recognition, Recall # of items: 1

Objective: The Volunteer Coordinator will identify that they need to conduct orientation about SOPA for all new volunteers in their program.

Degree: 100% (1 out of 1)

Objective: The Volunteer Coordinator will recognize the importance of consulting other committees about volunteer training in the region.

Degree: 100% (1 out of 1)

Assessment Item: Multiple Choice Answer The Volunteer Coordinator is responsible for conducting orientation about SOPA for whom? a. No one b. All new volunteers c. The athletes

Assessment Item: True/False It is important that the Volunteer Coordinator consult other committees about volunteer training in the region.

True or False

Mastery Criteria: 1/1 Test Form: M/C Response Characteristics: Recognition # of items: 1 Mastery Criteria: 1/1 Test Form: T/F, FIB Response Characteristics: Recognition, Recall # of items: 1 Mastery Criteria: 1/1

(2) 2.3 Recognize who is

Objective: The Volunteer Coordinator will identify who is responsible for coordinating all volunteer training in their program.

Assessment Item: Multiple Choice Answer Who is responsible for coordinating volunteer training in the program?

Test Form: M/C Response

Unless otherwise noted, all Objectives will be measured at 100% (1 out of 1) accuracy.

Task/Objectives/Evaluation

page 3

Instructional Goal: Special Olympics Pennsylvania Volunteer Coordinators will demonstrate knowledge of policies and procedures in all aspects of volunteer management, services, and non-sport related training within their assigned area and/or county on a daily basis.

Task #

responsible for coordinating all volunteer training

(2) 3 Recognize who is responsible for developing and maintaining all volunteer records for Area/County (2)3.1 Identify who is responsible for establishing and maintaining all volunteer files (2)4 Identify who is responsible for establishing a recognition plan for volunteers

(2)4.1

Objectives Audience: Special Olympics Volunteer Coordinators Degree: 100% (1 out of 1)

Assessment Item(s)

a. The Regional Field Director b. The Athletic Director c. The Volunteer Coordinator

Assessment Item(s) Criteria

Characteristics: Recognition # of items: 1

Objective: The Volunteer Coordinator will recognize who is responsible for developing and maintaining all volunteer records for their Area/County.

Degree: 100% (1 out of 1)

Assessment Item: Multiple Choice Answer Who is responsible for maintaining the volunteer records in the County/Area? a. The Regional Field Director b. The Athletic Director c. The Volunteer Coordinator

Mastery Criteria: 1/1 Test Form: M/C Response Characteristics: Recognition # of items: 1

Objective: The Volunteer Coordinator will identify who is responsible for establishing and maintaining all volunteer files in their program.

Degree: 100% (1 out of 1)

Assessment Item: True/False The Volunteer Coordinator will establish and maintain all volunteer files in their program.

True or False

Mastery Criteria: 1/1 Test Form: T/F, FIB Response Characteristics: Recognition, Recall # of items: 1

Objective: The Volunteer Coordinator will identify who is responsible for establishing a recognition plan for volunteers in their program.

Degree: 100% (1 out of 1)

Objective: The Volunteer Coordinator will identify who is responsible for the coordination

Assessment Item: Multiple Choice Answer Who is responsible for establishing recognition plans for the volunteer in the County/Area? a. The Volunteer Coordinator b. The Athletic Director c. The Regional Field Director

Assessment Item: True/False The athletic trainers will coordinate volunteer activities and events in their

Mastery Criteria: 1/1 Test Form: M/C Response Characteristics: Recognition # of items: 1 Mastery Criteria: 1/1 Test Form: T/F, FIB Response

Unless otherwise noted, all Objectives will be measured at 100% (1 out of 1) accuracy.

Task/Objectives/Evaluation

page 4

Instructional Goal: Special Olympics Pennsylvania Volunteer Coordinators will demonstrate knowledge of policies and procedures in all aspects of volunteer management, services, and non-sport related training within their assigned area and/or county on a daily basis.

Task #

Identify who is responsible for coordinating volunteer recognition activities and events (2) 4.2 Identify that Volunteer Coordinators need to recognize all volunteers

Objectives

Assessment Item(s)

Audience: Special Olympics Volunteer Coordinators of volunteer recognition activities and events in their program.

Degree: 100% (1 out of 1)

program.

Objective: The Volunteer Coordinator will identify that they need to recognize all volunteers in their program.

Degree: 100% (1 out of 1)

Assessment Item: True/False The Volunteer Coordinator will recognize all volunteers in their program.

True or False

True

or

False

Assessment Item(s) Criteria

Characteristics: Recognition, Recall # of items: 1 Mastery Criteria: 1/1 Test Form: T/F, FIB Response Characteristics: Recognition, Recall # of items: 1

(2) 5 Recognize what criteria to follow for placing volunteers appropriately

(2) 5.1 Identify who is responsible for coordinating volunteer assignments

(2)5.2

Objective: The Volunteer Coordinator will recognize what criteria to follow for placing volunteers appropriately in their program.

Degree: 100% (1 out of 1)

Objective: The Volunteer Coordinator will identify who is responsible for coordinating volunteer assignments in their program.

Degree: 100% (1 out of 1)

Assessment Item: Multiple Choice Answer The Volunteer Coordinator should place volunteers in positions based on what criteria? a. The wishes of the volunteers b. Appropriate to the needs of the program and the experience of the volunteers c. Wherever there is a position that has to be filled Assessment Item: True/False The Volunteer Coordinator is not responsible for coordinating volunteer assignments in their program.

True or False

Mastery Criteria: 1/1 Test Form: M/C Response Characteristics: Recognition # of items: 1 Mastery Criteria: 1/1 Test Form: T/F, FIB Response Characteristics: Recognition, Recall # of items: 1

Objective: The Volunteer Coordinator will identify that they need to develop volunteer job

Assessment Item: Fill in the Blank Volunteer Coordinators must develop what for their volunteers in their county?

Mastery Criteria: 1/1 Test Form: FIB, T/F Response

Unless otherwise noted, all Objectives will be measured at 100% (1 out of 1) accuracy.

Task/Objectives/Evaluation

page 5

Instructional Goal: Special Olympics Pennsylvania Volunteer Coordinators will demonstrate knowledge of policies and procedures in all aspects of volunteer management, services, and non-sport related training within their assigned area and/or county on a daily basis.

Task #

Identify the need to develop volunteer job descriptions

(2)5.3 Recognize who is responsible for communicate with volunteers

(2) 5.4 Recognize the needs of the program and the volunteers

Objectives Audience: Special Olympics Volunteer Coordinators descriptions for their county.

Degree: 100% (1 out of 1)

Assessment Item(s)

__________________________

Assessment Item(s) Criteria

Characteristics: Recall, Recognition # of items: 1

Objective: The Volunteer Coordinator will recognize who is responsible for communicating with volunteers in their program Degree: 100% (1 out of 1)

Assessment Item: Multiple Choice Answer Who is responsible for communicating with the volunteers? a. The Athletic Director b. The Volunteer Coordinators c. The Database Administrators

Mastery Criteria: 1/1 Test Form: M/C Response Characteristics: Recognition # of items: 1

Objective: The Volunteer Coordinator will recognize that they have to identify the needs of the program and the needs of the volunteers in their county.

Degree: 100% (1 out of 1)

Assessment Item: True/False The Volunteer Coordinator is responsible for identifying the needs of the program but not the needs of the volunteers.

True or False

Mastery Criteria: 1/1 Test Form: T/F, FIB Response Characteristics: Recognition, Recall # of items: 1

(2)6 Identify who is responsible for directing volunteer committee activities

(2)6.1

Objective: The Volunteer Coordinator will identify who is responsible for directing volunteer committee activities for their county.

Degree: 100% (1 out of 1) (1 out of 1)

Assessment Item: Multiple Choice Answer As a Volunteer Coordinator what is your role on volunteer committees? a. Director b. Treasurer c. Secretary

Mastery Criteria: 1/1 Test Form: M/C Response Characteristics: Recognition # of items: 1

Objective: The Volunteer Coordinator will identify who will lead the volunteer committees

Assessment Item: True/False The Volunteer Coordinator is not responsible for leading the volunteer

Mastery Criteria: 1/1 Test Form: T/F, FIB Response

Unless otherwise noted, all Objectives will be measured at 100% (1 out of 1) accuracy.

Task/Objectives/Evaluation

page 6

Instructional Goal: Special Olympics Pennsylvania Volunteer Coordinators will demonstrate knowledge of policies and procedures in all aspects of volunteer management, services, and non-sport related training within their assigned area and/or county on a daily basis.

Task #

Identify who will lead the volunteer committee

Objectives Audience: Special Olympics Volunteer Coordinators in their county.

Degree: 100% (1 out of 1)

Assessment Item(s)

comities in their county.

True or False

Assessment Item(s) Criteria

Characteristics: Recognition, Recall # of items: 1

(2) 6.2 Recognize the need to develop and implement goals of committee

Objective: The Volunteer Coordinator will recognize the need to develop and implement the goals of committees in their county.

Degree: 100% (1 out of 1)

Assessment Item: True/False The Volunteer Coordinator is NOT expected to implement committee goals.

True or False

Mastery Criteria: 1/1 Test Form: T/F, FIB Response Characteristics: Recognition, Recall # of items: 1

(2) 6.3 Identify who to submit volunteer budget to

(2)6.3.1 Identify who is responsible for developing the volunteer budget

Objective: The Volunteer Coordinator will identify who they must submit the volunteer budget for their program to.

Degree: 100% (1 out of 1)

Objective: The Volunteer Coordinator will identify who is responsible for developing the volunteer budget for their program.

Degree: 100% (1 out of 1)

Assessment Item: Multiple Choice Answer The Volunteer Coordinator must submit the volunteer budget for their program to whom? a. The District Field Director b. The Regional Director c. The Area/County Manager

Assessment Item: Multiple Choice Answer Who is responsible for developing the volunteer budget for the program? a. The Athletic Director b. The Volunteer Coordinator c. The Area/County Manager

Mastery Criteria: 1/1 Test Form: M/C Response Characteristics: Recognition # of items: 1 Mastery Criteria: 1/1 Test Form: M/C Response Characteristics: Recognition # of items: 1 Mastery Criteria: 1/1

Unless otherwise noted, all Objectives will be measured at 100% (1 out of 1) accuracy.

Task/Objectives/Evaluation

page 7

Instructional Goal: Special Olympics Pennsylvania Volunteer Coordinators will demonstrate knowledge of policies and procedures in all aspects of volunteer management, services, and non-sport related training within their assigned area and/or county on a daily basis.

Task #

(2)6.3.2 Identify who to obtain budget approval from

Objectives Audience: Special Olympics Volunteer Coordinators Objective: The Volunteer Coordinator will identify who they must obtain budget approval from for their program.

Degree: 100% (1 out of 1)

Assessment Item(s)

Assessment Item: Multiple Choice Answer Who is responsible for approving the volunteer budget for the program? a. The Area/County Manager b. The Volunteer Coordinator c. The Regional Director

Assessment Item(s) Criteria

Test Form: M/C Response Characteristics: Recognition # of items: 1 Mastery Criteria: 1/1

Unless otherwise noted, all Objectives will be measured at 100% (1 out of 1) accuracy.

Task/Objectives/Evaluation

page 8

Instructional Goal: Special Olympics Pennsylvania Volunteer Coordinators will demonstrate knowledge of policies and procedures in all aspects of volunteer management, services, and non-sport related training within their assigned area and/or county on a daily basis.

Task #

Section 4 (Module 2) Identify specific policies to the Volunteer Coordinator Position

(4)1.1 Identify the confidentiality of Athlete/Volunteer Records Policy

(4)1.1.1 Identify the Volunteer Coordinator needs to respect confidentiality of all athlete/volunteer information (4)1.1.2 Identify that verbal or written consent must be given before giving out personal contact information

Objectives Audience: Special Olympics Volunteer Coordinators Objective: The Volunteer Coordinator will identify specific policies to the Volunteer Coordinator Position.

Degree: 100% (1 out of 1)

Objective: The Volunteer Coordinator will identify the Confidentiality of Athlete/Volunteer Records Policy.

Degree: 100% (1 out of 1)

Objective: The Volunteer Coordinator will identify that they need respect confidentiality of all athlete/volunteer information.

Degree: 100% (1 out of 1)

Assessment Item(s)

Assessment Item: Multiple Choice Answer Identify all the specific policies to the Volunteer Coordinator Position includes: a. Confidentiality of athlete/volunteer records b. Volunteer Registration c. Both A & B d. None of the above Assessment Item: True/False The Confidentiality of Athlete/Volunteer Records Policy include s that the state and all local programs will at all times respect the confidentiality of all athlete and volunteer information True or False

Assessment Item: True/False Volunteer Coordinators need to Respect confidentiality of all athlete/volunteer information: True or False

Assessment Item(s) Criteria

Test Form: M/C Response Characteristics: Recognition # of items: 1 Mastery Criteria: 1/1 Test Form: T/F, FIB Response Characteristics: Recognition, Recall # of items: 1 Mastery Criteria: 1/1 Test Form: T/F, FIB Response Characteristics: Recognition, Recall # of items: 1

Objective: The Volunteer Coordinator will identify that verbal or written consent must be given before giving out personal contact information.

Degree: 100% (1 out of 1)

Assessment Item: Multiple Choice Answer What kind of consent must a Volunteer Coordinator Receive consent before giving out personal contact information a. verbal b. written c. No consent must be given

Mastery Criteria: 1/1 Test Form: M/C Response Characteristics: Recognition # of items: 1 Mastery Criteria: 1/1

Unless otherwise noted, all Objectives will be measured at 100% (1 out of 1) accuracy.

Task/Objectives/Evaluation

page 9

Instructional Goal: Special Olympics Pennsylvania Volunteer Coordinators will demonstrate knowledge of policies and procedures in all aspects of volunteer management, services, and non-sport related training within their assigned area and/or county on a daily basis.

Task #

(4)1.1.3 Identify that Volunteer Coordinators do not provide information to organizations for solicitation (4)1.2 Identify the Volunteer Registration Policy

Objectives Audience: Special Olympics Volunteer Coordinators Objective: The Volunteer Coordinator will identify that they must not provide information to organizations for solicitation.

Degree: 100% (1 out of 1)

Assessment Item(s)

Assessment Item: True/False Volunteer Coordinators are allowed to provide information to organizations for solicitation True or False

Assessment Item(s) Criteria

Test Form: T/F, FIB Response Characteristics: Recognition, Recall # of items: 1

Objective: The Volunteer Coordinator will identify the Volunteer Registration Policy.

Degree: 100% (1 out of 1)

Assessment Item: True/False Volunteer Coordinators are allowed to provide information to organizations for solicitation True or False

Mastery Criteria: 1/1 Test Form: T/F,FIB Response Characteristics: Recognition, Recall # of items: 1

(4)1.2.1 Identify established Registration procedures

Objective: The Volunteer Coordinator will identify established registration procedures.

Degree: 100% (1 out of 1)

Assessment Item: True/False Volunteer Coordinators must understand the SOPA established registration procedures.

True or False

Mastery Criteria: 1/1 Test Form: T/F, FIB Response Characteristics: Recognition, Recall # of items: 1

(4)1.2.2 Identify that Volunteer Coordinators must create a safe and secure environment

Objective: The Volunteer Coordinator will Identify that Volunteer Coordinators must create a safe and secure environment.

Degree: 100% (1 out of 1)

Assessment Item: True/False Volunteer Coordinators must create a safe and secure environment.

True or False

Mastery Criteria: 1/1 Test Form: T/F, FIB Response Characteristics: Recognition, Recall # of items: 1 Mastery Criteria: 1/1

Unless otherwise noted, all Objectives will be measured at 100% (1 out of 1) accuracy.

Task/Objectives/Evaluation

page 10

Instructional Goal: Special Olympics Pennsylvania Volunteer Coordinators will demonstrate knowledge of policies and procedures in all aspects of volunteer management, services, and non-sport related training within their assigned area and/or county on a daily basis.

Task #

(4)2 Identify that Volunteer Coordinators must outline Volunteer Registration Procedures

(4)2.1 Identify that they must verify that all Class A Volunteers complete the Volunteer Registration Application (4)2.1.1 Identify which volunteer positions are considered Class A

Objectives Audience: Special Olympics Volunteer Coordinators Objective: The Volunteer Coordinator will identify that they must outline the Volunteer Registration Procedures.

Degree: 100% (1 out of 1)

Assessment Item(s)

Assessment Item: True/False Volunteer Coordinators should outline Volunteer Registration Procedures.

True or False

Assessment Item(s) Criteria

Test Form: T/F, FIB Response Characteristics: Recognition, Recall # of items: 1

Objective: The Volunteer Coordinator will identify that they must verify that all Class A Volunteers complete the Volunteer Registration Application.

Degree: 100% (1 out of 1)

Assessment Item: True/False Volunteer Coordinators do NOT need to verify that all Class A Volunteers complete the Volunteer Registration Application True or False

Mastery Criteria: 1/1 Test Form: T/F, FIB Response Characteristics: Recognition, FIB # of items: 1

Objective: The Volunteer Coordinator will identify which volunteer positions are considered Class A. Degree: 100% (1 out of 1)

Assessment Item: Multiple Choice Answer Which of the following is a Class A position? a. event management team members b. sub-committee members c. Single event and one-day volunteers d. coaches

Mastery Criteria: 1/1 Test Form: M/C Response Characteristics: Recognition # of items: 1

(4)2.1.2 Identify that Overnight Chaperone volunteers are at least 18 years old

Objective: The Volunteer Coordinator will identify that Overnight Chaperone volunteers are at least 18 years old.

Degree: 100% (1 out of 1)

Assessment Item: Multiple Choice Answer How old does a person need to be in order to volunteer as an Overnight Chaperone? a. 17 b. 18 c. 21 c. 25

Mastery Criteria: 1/1 Test Form: M/C Response Characteristics: Recognition # of items: 1 Mastery Criteria: 1/1

Unless otherwise noted, all Objectives will be measured at 100% (1 out of 1) accuracy.

Task/Objectives/Evaluation

page 11

Instructional Goal: Special Olympics Pennsylvania Volunteer Coordinators will demonstrate knowledge of policies and procedures in all aspects of volunteer management, services, and non-sport related training within their assigned area and/or county on a daily basis.

Task #

(4)2.2 Identify that the Volunteer Coordinator must verify that all Class B register with their program (4)2.2.1 Identify which volunteers are considered Class B

(4)2.2.2 Identify that Volunteer Coordinators can use the top portion of SOPA Volunteer Registration Application (4)2.2.3 Identify that the Volunteer Coordinator can use another registration form denoting name, address and affiliation

Objectives Audience: Special Olympics Volunteer Coordinators Objective: The Volunteer Coordinator will identify that they must verify that all Class B register with their program.

Degree: 100% (1 out of 1)

Assessment Item(s)

Assessment Item: True/False Volunteer Coordinators do NOT need to verify that all Class B register with their program.

True or False

Assessment Item(s) Criteria

Test Form: T/F, FIB Response Characteristics: Recognition, Recall # of items: 1

Objective: The Volunteer Coordinator will identify which volunteers are considered Class B. Degree: 100% (1 out of 1)

Objective: The Volunteer Coordinator will identify that they can use the top portion of SOPA Volunteer Registration Application when registering Class B volunteers.

Degree: 100% (1 out of 1)

Assessment Item: Multiple Choice Answer Which of the following is a Class B position? a. Unified Partners b. sub-committee members c. Single event and one-day volunteers d. coaches

Assessment Item: True/False Volunteer Coordinators can use the top portion of SOPA Volunteer Registration Application when registering Class B volunteers.

True or False

Mastery Criteria: 1/1 Test Form: M/C Response Characteristics: Recognition # of items: 1 Mastery Criteria: 1/1 Test Form: T/F, FIB Response Characteristics: Recognition, Recall # of items: 1

Objective: The Volunteer Coordinator will identify that they can use another registration form denoting name, address and affiliation when registering Class B volunteers.

Degree: 100% (1 out of 1)

Assessment Item: True/False Volunteer Coordinators can use another registration form denoting name, address and affiliation when registering Class B volunteers.

True or False

Mastery Criteria: 1/1 Test Form: T/F, FIB Response Characteristics: Recognition, Recall # of items: 1 Mastery Criteria: 1/1

Unless otherwise noted, all Objectives will be measured at 100% (1 out of 1) accuracy.

Task/Objectives/Evaluation

page 12

Instructional Goal: Special Olympics Pennsylvania Volunteer Coordinators will demonstrate knowledge of policies and procedures in all aspects of volunteer management, services, and non-sport related training within their assigned area and/or county on a daily basis.

Task #

(4)3 Identify that Volunteer Coordinators must outline Criminal Record Check (CRC) Procedures

(4)3.1 Identify that Volunteer Coordinator must verify that all Class A Volunteers complete a PA State Police CRC Application (4)3.1.1 Identify that Class A Volunteers are at least 18 years old

(4)3.1.2 Identify that the Volunteer Coordinator must conduct CRC before inviting volunteer to a training site

Objectives Audience: Special Olympics Volunteer Coordinators Objective: The Volunteer Coordinator will identify that they must outline Criminal Record Check (CRC) Procedures.

Degree: 100% (1 out of 1)

Assessment Item(s)

Assessment Item: True/False Volunteer Coordinators need to Outline Criminal Record Check (CRC) Procedures True or False

Assessment Item(s) Criteria

Test Form: T/F, FIB Response Characteristics: Recognition, Recall # of items: 1

Objective: The Volunteer Coordinator will identify that they must verify that all Class A Volunteers complete a PA State Police CRC Application.

Degree: 100% (1 out of 1)

Assessment Item: True/False Volunteer Coordinators do NOT have to verify that all Class A Volunteers complete a PA State Police CRC Application.

True or False

Mastery Criteria: 1/1 Test Form: T/F, FIB Response Characteristics: Recognition, Recall # of items: 1

Objective: The Volunteer Coordinator will identify that Class A Volunteers are at least 18 years old before conducting a CRC. Degree: 100% (1 out of 1)

Objective: The Volunteer Coordinator will identify that they must conduct CRC before inviting volunteer to a training site.

Degree: 100% (1 out of 1)

Assessment Item: Multiple Choice Answer In order to conduct a CRC for a Class A volunteer, the individual must be at least how old? a. 17 b. 18 c. 21 d. 25 Assessment Item: Multiple Choice Answer When should the Volunteer Coordinator conduct the CRC? a. Before inviting the volunteer b. After inviting the volunteer c. During inviting the volunteer d. Never conduct the CRC

Mastery Criteria: 1/1 Test Form: M/C Response Characteristics: Recognition # of items: 1 Mastery Criteria: 1/1 Test Form: M/C Response Characteristics: Recognition # of items: 1 Mastery Criteria: 1/1

Unless otherwise noted, all Objectives will be measured at 100% (1 out of 1) accuracy.

Task/Objectives/Evaluation

page 13

Instructional Goal: Special Olympics Pennsylvania Volunteer Coordinators will demonstrate knowledge of policies and procedures in all aspects of volunteer management, services, and non-sport related training within their assigned area and/or county on a daily basis.

Task #

(4)3.2 Identify that the CRC can be conducted by mail

Objectives Audience: Special Olympics Volunteer Coordinators Objective: The Volunteer Coordinator will identify that the CRC can be conducted by mail.

Degree: 100% (1 out of 1)

Assessment Item(s)

Assessment Item: True/False Volunteer Coordinators can conduct the CRC by mail.

True or False

Assessment Item(s) Criteria

Test Form: T/F, FIB Response Characteristics: Recognition, Recall # of items: 1

(4)3.2.1 Identify that the Volunteer Coordinator can obtain copy of CRC application in Resource section of SOPA database (4)3.2.2 Identify how to complete application

(4)3.2.2.1 Identify that they must complete “Requester” box

Objective: The Volunteer Coordinator will identify that they can obtain copy of CRC application in Resource section of SOPA database.

Degree: 100% (1 out of 1)

Objective: The Volunteer Coordinator will identify how to complete application.

Degree: 100% (1 out of 1)

Objective: The Volunteer Coordinator will identify that they must complete “Requester” box.

Degree: 100% (1 out of 1)

Assessment Item: Multiple Choice Answer Where is the copy of the CRC application located? a. In the mail b. In Resource section of SOPA database c. CRC’s are not required d. They are given to the Volunteer Coordinators automatically Assessment Item: Multiple Choice Answer Which step is required to complete the application? a. Complete “Requester” box b. Use local SOPA program information and name c. Complete “Reason for Request” box d. All of the above Assessment Item: True/False The Volunteer Coordinator has to complete “Requester” box.

True or False

Mastery Criteria: 1/1 Test Form: M/C Response Characteristics: Recognition # of items: 1 Mastery Criteria: 1/1 Test Form: M/C Response Characteristics: Recognition # of items: 1 Mastery Criteria: 1/1 Test Form: T/F, M/C Response Characteristics: Recognition # of items: 1 Mastery Criteria: 1/1

Unless otherwise noted, all Objectives will be measured at 100% (1 out of 1) accuracy.

Task/Objectives/Evaluation

page 14

Instructional Goal: Special Olympics Pennsylvania Volunteer Coordinators will demonstrate knowledge of policies and procedures in all aspects of volunteer management, services, and non-sport related training within their assigned area and/or county on a daily basis.

Task #

(4)3.2.2.1.1 Identify that Volunteer Coordinator must use local SOPA program information and name

(4)3.2.2.2 Identify that Volunteer Coordinator must complete “Reason for Request” box

(4)3.2.2.2.1 Identify that Volunteer Coordinator must check “Other” and state “Volunteer”

(4)3.2.2.3 Identify that Volunteer Coordinator must complete the “Requester Identification” box

Objectives Audience: Special Olympics Volunteer Coordinators Objective: The Volunteer Coordinator will identify that they must use local SOPA program information and name.

Degree: 100% (1 out of 1)

Assessment Item(s)

Assessment Item: True/False The Volunteer Coordinator must use local SOPA program information and name.

True or False

Assessment Item(s) Criteria

Test Form: T/F, M/C Response Characteristics: Recognition # of items: 1

Objective: The Volunteer Coordinator will identify that they must complete “Reason for Request” box.

Degree: 100% (1 out of 1)

Assessment Item: True/False The Volunteer Coordinator does NOT need to complete the “Reason for Request” box.

True or False

Mastery Criteria: 1/1 Test Form: T/F, M/C Response Characteristics: Recognition # of items: 1

Objective: The Volunteer Coordinator will identify that they must check “Other” and state “Volunteer”.

Degree: 100% (1 out of 1)

Assessment Item: True/False The Volunteer Coordinator must check “Other” and state “Volunteer”.

True or False

Mastery Criteria: 1/1 Test Form: T/F, M/C Response Characteristics: Recognition # of items: 1

Objective: The Volunteer Coordinator will identify that they must complete the “Requester Identification” box.

Degree: 100% (1 out of 1)

Assessment Item: True/False The Volunteer Coordinator has to complete the “Requester Identification” box True or False

Mastery Criteria: 1/1 Test Form: T/F, M/C Response Characteristics: Recognition # of items: 1 Mastery Criteria: 1/1

Unless otherwise noted, all Objectives will be measured at 100% (1 out of 1) accuracy.

Task/Objectives/Evaluation

page 15

Instructional Goal: Special Olympics Pennsylvania Volunteer Coordinators will demonstrate knowledge of policies and procedures in all aspects of volunteer management, services, and non-sport related training within their assigned area and/or county on a daily basis.

Task #

(4)3.2.2.3.1 Identify that Volunteer Coordinator must check “Individual/Noncriminal Justice Agency”

(4)3.2.3 Identify that the Volunteer Coordinator must send the CRC application to PA State Police Central Repository (4)3.2.3.1 Identify that Volunteer Coordinators must allow 6-8 weeks for “Criminal Record Attached” CRC to be processed (4)3.2.3.2 Identify that the Volunteer Coordinator must allow 3 weeks for “No Record” CRC to be processed

Objectives Audience: Special Olympics Volunteer Coordinators Objective: The Volunteer Coordinator will identify that they must check “Individual/Noncriminal Justice Agency”.

Degree: 100% (1 out of 1)

Assessment Item(s)

Assessment Item: True/False The Volunteer Coordinator must check “Individual/Noncriminal Justice Agency” True or False

Assessment Item(s) Criteria

Test Form: T/F, M/C Response Characteristics: Recognition # of items: 1

Objective: The Volunteer Coordinator will identify that they must send CRC application to PA State Police Central Repository.

Degree: 100% (1 out of 1)

Objective: The Volunteer Coordinator will I identify that they must allow 6-8 weeks for “Criminal Record Attached” CRC to be processed.

Degree: 100% (1 out of 1)

Objective: The Volunteer Coordinator will identify that they must allow 3 weeks for “No Record” CRC to be processed.

Degree: 100% (1 out of 1)

Assessment Item: Multiple Choice Answer The CRC Application must be sent where? a. SOPA main office b. PA State Police Central Repository c. The Athletes d. The CRC does not need to be sent anywhere

Assessment Item: Multiple Choice Answer How long does a Volunteer Coordinator need to wait for a “Criminal Record Attached” CRC to be processed? a. 1 -2 weeks b. 3 - 6 weeks c. 4 -5 weeks d. 6 -8 weeks Assessment Item: Multiple Choice Answer How long does a Volunteer Coordinator need to wait for a “No Record” CRC to be processed? a. 1 week b. 2 weeks c. 3 weeks d. 4 weeks

Mastery Criteria: 1/1 Test Form: M/C Response Characteristics: Recognition # of items: 1 Mastery Criteria: 1/1 Test Form: M/C Response Characteristics: Recognition # of items: 1 Mastery Criteria: 1/1 Test Form: M/C Response Characteristics: Recognition # of items: 1 Mastery Criteria: 1/1

Unless otherwise noted, all Objectives will be measured at 100% (1 out of 1) accuracy.

Task/Objectives/Evaluation

page 16

Instructional Goal: Special Olympics Pennsylvania Volunteer Coordinators will demonstrate knowledge of policies and procedures in all aspects of volunteer management, services, and non-sport related training within their assigned area and/or county on a daily basis.

Task #

(4)3.2.4 Identify that the Volunteer Coordinator must notify an individual and the President of SOPA if the CRC is returned with “Criminal Record Attached” (4)3.2.4.1 Identify that the Volunteer Coordinator must use an official SOPA letter

(4)3.2.4.1.1 Identify that the Volunteer Coordinator must attach a copy of background check

(4)3.3 Identify that the CRC can be conducted online

Objectives Audience: Special Olympics Volunteer Coordinators Objective: The Volunteer Coordinator will identify that they must notify an individual and the President of SOPA if the CRC returned with “Criminal Record Attached”.

Degree: 100% (1 out of 1)

Assessment Item(s)

Assessment Item: Multiple Choice Answer Who must the Volunteer Coordinator notify of CRC returned with “Criminal Record Attached”? a. SOPA Athletes b. SOPA President c. No one d. The individual

Assessment Item(s) Criteria

Test Form: M/C Response Characteristics: Recognition # of items: 1 Mastery Criteria: 1/1

Objective: The Volunteer Coordinator will identify that they must use an official SOPA letter when notifying an ineligible volunteer.

Degree: 100% (1 out of 1)

Assessment Item: True/False Volunteer Coordinators must use an official SOPA letter when notifying an ineligible volunteer.

True or False

Test Form: T/F, FIB Response Characteristics: Recognition, Recall # of items: 1

Objective: The Volunteer Coordinator will identify that they must attach copy of background check to the official letter.

Degree: 100% (1 out of 1)

Assessment Item: True/False Volunteer Coordinators do NOT need attach a copy of background check to the official letter when notifying an ineligible volunteer.

True or False

Mastery Criteria: 1/1 Test Form: T/F, FIB Response Characteristics: Recognition, Recall # of items: 1

Objective: The Volunteer Coordinator will identify that the CRC can be conducted online.

Degree: 100% (1 out of 1)

Assessment Item: True/False Volunteer Coordinators can conduct the CRC by online.

True or False

Mastery Criteria: 1/1 Test Form: T/F, M/C Response Characteristics: Recognition # of items: 1

Unless otherwise noted, all Objectives will be measured at 100% (1 out of 1) accuracy.

Task/Objectives/Evaluation

page 17

Instructional Goal: Special Olympics Pennsylvania Volunteer Coordinators will demonstrate knowledge of policies and procedures in all aspects of volunteer management, services, and non-sport related training within their assigned area and/or county on a daily basis.

Task #

Objectives

Assessment Item(s)

Assessment Item(s) Criteria

Audience: Special Olympics Volunteer Coordinators (4)3.3.1 Identify that the Volunteer Coordinator can establish a PA Access to Criminal History (PATCH) account (4)3.3.2 Identify how to access PATCH system website

Objective: The Volunteer Coordinator will identify that they can establish a PA Access to Criminal History (PATCH) account to conduct future CRCs. Degree: 100% (1 out of 1)

Assessment Item: True/False Establishing a PA Access to Criminal History (PATCH) account will allow Volunteer Coordinators to conduct future CRCs. True or False

Mastery Criteria: 1/1 Test Form: T/F, FIB Response Characteristics: Recognition, Recall # of items: 1

Objective: The Volunteer Coordinator will identify how to access PATCH system website at https://epatch.state.pa.us/.

Degree: 100% (1 out of 1)

Assessment Item: Multiple Choice Answer What is the website for PATCH? a. https://epatch.state.pa.us/ b. http://www.specialolympicspa.org/ c. http://www.specialolympicspatch.com d. http://www.patch.com

Mastery Criteria: 1/1 Test Form: M/C Response Characteristics: Recognition # of items: 1

(4)3.3.3 Identify that the Volunteer Coordinator must submit application

Objective: The Volunteer Coordinator will identify that they must submit the application.

Degree: 100% (1 out of 1)

Assessment Item: True/False The Volunteer Coordinators must submit the application.

True or False

Mastery Criteria: 1/1 Test Form: T/F Response Characteristics: Recognition # of items: 1

(4)3.3.3.1 Identify that the Volunteer Coordinator can expect an immediate response for a “No Record” CRC

Objective: The Volunteer Coordinator will identify that they can expect an immediate response for a “No Record” CRC. Degree: 100% (1 out of 1)

Assessment Item: Multiple Choice Answer How long can be expected for a response for a “No Record” CRC? a. 1 – 2 weeks b. 3 – 4 weeks c. 5 – 6 weeks d. Immediate response

Mastery Criteria: 1/1 Test Form: M/C Response Characteristics: Recognition # of items: 1

Unless otherwise noted, all Objectives will be measured at 100% (1 out of 1) accuracy.

Task/Objectives/Evaluation

page 18

Instructional Goal: Special Olympics Pennsylvania Volunteer Coordinators will demonstrate knowledge of policies and procedures in all aspects of volunteer management, services, and non-sport related training within their assigned area and/or county on a daily basis.

Task #

Objectives

Assessment Item(s)

Assessment Item(s) Criteria

Audience: Special Olympics Volunteer Coordinators (4)3.3.3.1.1 Identify that the Volunteer Coordinator can assign a “No Record” volunteer immediately

(4)3.3.4 Identify that the Volunteer Coordinator must notify an individual and SOPA President of a CRC returned with “Criminal Record Attached” (4)3.3.4.1 Identify that the Volunteer Coordinator must use an official SOPA letter

(4)3.3.4.1.1 Identify that the Volunteer Coordinator must attach a copy of background check

Objective: The Volunteer Coordinator will identify that they can assign a “No Record” volunteer immediately.

Degree: 100% (1 out of 1)

Objective: The Volunteer Coordinator will identify that they must notify an individual and the SOPA President of a CRC returned with “Criminal Record Attached”.

Degree: 100% (1 out of 1)

Assessment Item: Multiple Choice Answer How long should a Volunteer Coordinator wait to assign a “No Record” volunteer? a. assign immediately b. 1 – 2 weeks c. 3 – 4 weeks d. 5 – 6 weeks

Assessment Item: Multiple Choice Answer Who must the Volunteer Coordinator notify of a CRC returned with a “Criminal Record Attached”? a. SOPA Athletes b. SOPA President c. No one d. The individual

Mastery Criteria: 1/1 Test Form: M/C Response Characteristics: Recognition # of items: 1 Mastery Criteria: 1/1 Test Form: M/C, FIB Response Characteristics: Recognition # of items: 1 Mastery Criteria: 1/1

Objective: The Volunteer Coordinator will identify that they must use an official SOPA letter when notifying an ineligible volunteer.

Degree: 100% (1 out of 1)

Assessment Item: True/False Volunteer Coordinators must use an official SOPA letter when notifying an ineligible volunteer.

True or False

Test Form: T/F, FIB Response Characteristics: Recognition, Recall # of items: 1

Objective: The Volunteer Coordinator will identify that they must attach copy of background check to the official letter.

Degree: 100% (1 out of 1)

Assessment Item: True/False Volunteer Coordinators do NOT need attach a copy of background check to the official letter when notifying an ineligible volunteer.

True or False

Mastery Criteria: 1/1 Test Form: T/F, M/C Response Characteristics: Recognition # of items: 1

Unless otherwise noted, all Objectives will be measured at 100% (1 out of 1) accuracy.

Task/Objectives/Evaluation

page 19

Instructional Goal: Special Olympics Pennsylvania Volunteer Coordinators will demonstrate knowledge of policies and procedures in all aspects of volunteer management, services, and non-sport related training within their assigned area and/or county on a daily basis.

Task #

Objectives

Assessment Item(s)

Assessment Item(s) Criteria

Audience: Special Olympics Volunteer Coordinators

(4)3.4 Identify that the Volunteer Coordinator must assign one local person to access and process CRC information (preferably the Manager)

Objective: The Volunteer Coordinator will identify that they must assign one local person to access and process CRC information (preferably the Area/County Manager).

Degree: 100% (1 out of 1)

Assessment Item: Multiple Choice Answer How many local person(s) need to access and process CRC information? a. One b. Two c. Three d. Four

Mastery Criteria: 1/1 Test Form: M/C Response Characteristics: Recognition # of items: 1 Mastery Criteria: 1/1

Unless otherwise noted, all Objectives will be measured at 100% (1 out of 1) accuracy.

Task/Objectives/Evaluation

page 20

Assessment Instrument Blueprint Special Olympics Pennsylvania Volunteer Coordinator Training

Prepared by: Sarah Peters Sara Boyce Corey Aucker Jennie Totler Timothy Lombardo

November 5, 2007

Overview The assessment instrument blueprint is an overview of the assessment items that will be included in the Volunteer Coordinator Training for Special Olympics Pennsylvania (SOPA). This training is designed for past, present and future Volunteer Coordinators, and it is based on the 2007 SOPA Volunteer Coordinator Handbook. All training will be computer based, and will be conducted online at the SOPA website or by using a software CD containing the training and assessment material. The Volunteer Coordinator trainees will be taking the training on personal computers, under their own supervision, with no parameters as to the time and length of the training and assessment.

The Volunteer Coordinator training is divided into two modules: Volunteer Responsibilities; and SOPA Policies and Procedures. An assessment of the trainee’s competency in the material will be required at the conclusion of each of the modules. The criteria for passing the assessments are 100% accuracy. The trainees can retake the assessments an unlimited amount of times to achieve this goal, and upon completion of the training, the assessment results will be emailed to the SOPA main office.

Assessment Instruments The software training for the SOPA Volunteer Coordinators will include assessment items based on the performance objectives of the instruction. Both assessments will test only on the material that corresponds to the module the trainee has just completed. The two assessments will have a total of 32 assessment items with 16 items in both modules. All assessment items are designed to test declarative knowledge by focusing on the trainee’s recognition of their responsibilities as a Volunteer Coordinator, and their ability to identify the policies and procedures of Special Olympics Pennsylvania.

Assessment Items Distribution Chart Assessment Type True/False Multiple Choice

Module # 1 1

Number of Items 6 10

Criterion Level 1/1 1/1

Proportion 37.5% 62.5%

Assessment Type True/False Multiple Choice

Module # 2 2

Number of Items 5 11

Criterion Level 1/1 1/1

Proportion 31.25% 68.75%

Training/Assessment Modules • •

Volunteer Coordinator Position Description Policies and Procedures

Assessment Evaluations The validity and effectiveness of the Special Olympics Volunteer Coordinator Training will be evaluated using one-to-one and small group formative evaluations that are designed to assess if the criterion level of competency in the material is being met. These formative evaluations will also assess the validity of the assessment items in each section of the training, and ensure that the test items used for assessing the trainee’s competency and understanding correspond to the performance objectives of the instruction.

Human Subject Research Special Olympics Pennsylvania Volunteer Coordinator Training

Prepared by: Sarah Peters Sara Boyce Corey Aucker Jennie Toter Timothy Lombardo

November 12, 2007

Our team is awaiting the approval letter from Dr. Harris at this time.

Human Subject Research COVER SHEET Date: November 12, 2007 Investigators Names and Status: Jennie Toter - Student Sara Boyce - Student Sarah Peters - Student Corey Aucker - Student Timothy Lombardo – Student Department(s): The Department of Instructional Technology Title of Project: Special Olympics Pennsylvania (SOPA) Volunteer Coordinator Training Course Funding Agency: (if any) N/A Category of Review (circle one): Exemption Requested Expedited Review Full Review Beginning date

11/21/2007

and ending date 12/04/2007

of involvement of human subjects.

The investigator confirms that the project or activity described in the attached Form B is planned to adhere to University policies and, if applicable, to the institutional assurance with the U.S. Department of HHS regarding the use of human subjects. The investigator agrees that any additions and changes in procedures involving human subjects that occur after review of the application will be brought to the attention of the review committee by the investigator. In addition, the committee will be notified of any unanticipated events that do or could affect the safety and well being of subjects.

TYPED NAME

CAMPUS ADDRES

PHONE/EMAIL ADDRESS

Sara Boyce

2221 McCormick Center Bloomsburg University Bloomsburg, PA 17185

(570) 594-7718 seboyce@bloomu.edu

(Investigator)

Dr. Timothy Phillips

(Faculty Advisor)

Signature

2216 McCormick Center Bloomsburg University Bloomsburg, PA 17185

(570) 389-4875 tphillip@bloomu.edu Signature

SECTION A

Check one response in each area.

No

The IRB website has been reviewed for pertinent information.

Yes

Does Not Apply

X

1. This application involves human subjects participating in: a. biomedical procedures

X

b. procedures to elicit information (personality tests, questionnaires, inventories, surveys, observations, etc.)

X

c. procedures specifically designed to directly modify the knowledge, thinking, attitudes, feelings or other aspects of behavior of the subjects.

2. If biomedical procedures are involved:

X

X

a. are provisions for emergency medical care necessary? b. has a qualified M.D. participated in planning the project? c. will the study involve drugs or chemical agents (dosages), ionizing radiation (microwaves, lasers) or high intensity sound?

3. Does this study involve giving false or misleading information to subjects or withholding information from them such that their "informed consent" is in question?

X

4. Are the procedures to be used new or innovative (not established and accepted?)

X

5. Will the procedures: a. cause any degree of discomfort, harassment, invasion of privacy, risk of physical injury, or threat to the dignity of subjects, or be otherwise potentially harmful to subjects?

X

Check one response in each area.

No b. If answer to 5 is YES, have specific provisions been made to correct any harmful or adverse conditions that may arise (Give details in Section B - see p. 12) 6. Can the potential benefits from the conduct of this study be considered to outweigh the risks to the subject?

7. Will any type of electrical equipment be used that will be connected to subjects? (If YES, give, in Section B, the name and qualifications of individual who will check for electrical safety and attach a signed letter).

8. Will subjects receive any payment for participating (money, course credit, etc.)? If YES, give details in Section B.

X

X

X

9. Is the project specifically designed to involve subjects who are: a. minors (less than 18 years of age)?

X

b. pregnant women?

X

c. prisoners?

X

d. mentally retarded?

X

e. mentally disabled (e.g. brain damaged, psychiatric patients)?

X

f. physically handicapped (e.g. uses wheelchair, walker)?

X

g. institutionalized?

X

h. Bloomsburg University students?

X

10. Do procedures include obtaining parent/guardian consent and/or institutional authorization for access to subjects if minor?

Yes

X

Does Not Apply

Check one response in each area.

No

Yes

11. Are procedures for maintaining confidentiality of all subjects' data fully described?

X

12. Are procedures for obtaining informed consent fully described?

X

13. Will a copy of the informed consent document and explanation of the study be provided to each subject?

X

14. Have copies of informed consent documentation been submitted with this Section and Section B?

X

Fill in the number of estimates: 1. Average amount of time required for subject's participation (hrs):

1

2. Number of volunteers (subjects) to be involved in the study:

12

3. If questionnaire or tests are involved, the total number of items:

30

Does Not Apply

SECTION B For Exemption Requested and Expedited Reviews Respond to each of the following items or questions in the order listed. Provide enough detail so the reviewers will be able to judge how well your study protects human subjects.

Your responses must be typed and each response should be numbered to correspond to each question.

If any item is NOT APPLICABLE for your study, type N/A beside the item number. Normally, your response to Section B will not exceed five double space pages.

1. Provide a brief description of the proposed study (i.e. purpose, problem to be investigated - about 100 words).

1. The purpose of the study is to determine if the Special Olympics Pennsylvania Volunteer Coordinator Training Course created by Bloomsburg University’s Department of Instructional Technology Advanced Instructional Design students is effective in transferring the knowledge necessary for Volunteer Coordinators in the SOPA organization compared to the paper-based training currently being used.

2. What are the potential benefits to the individual subjects and/or society as a result of the proposed research?

2. The benefits of the Special Olympics Pennsylvania Volunteer Coordinator Training Course include: • An effective method in training SOPA Volunteer Coordinators compared to the previous paper-based manual that is currently available to SOPA Volunteer Coordinators • A more effective method of learning the roles and responsibilities of the Volunteer Coordinator position • Clearly outlining the policies and procedures required for SOPA Volunteer Coordinators • Clearly outlining the correct methods for completing a Criminal Record Check for all SOPA Class A Volunteers 3. Describe the methodology of your study. Please include the setting, subjects and how they will be recruited, data collection methods, method of data analysis, and any other details which may have an effect on human subjects. Be as concise as possible. Attach a copy of any data instrument to be used (questionnaire, survey, interview questions, etc.)

3. The subjects of our study will be recruited from volunteers connected to the Special Olympics of Pennsylvania as well as professionals in the IIT Department via telephone or in person. Data will be collected through surveys, observation and assessments. The data will be analyzed using no particular analytical software or

methodology. The data will be compiled and revisions will be made as necessary. The study will be conducted in the IIT Department Lab using department software and computer hardware. There will be no adverse affects on the human subjects.

4. If deception must be employed, explain why it must be employed, how you will debrief the subjects, and the actual information which will be provided to the subject in the debriefing process.

4. N/A 5. What are the potential risks to the subject? What is the likelihood and seriousness of these risks? Risks could be physical, psychological, social, legal, etc. and may result from your experimental procedures or your method of obtaining, handling or reporting data). If your study uses electrical equipment connected to the subject, describe the qualifications of the individual who will be responsible for electrical safety and attach a signed letter.

5. N/A 6. As applicable, for each risk identified in 5, describe other methods that were considered that would reduce or eliminate these risks, and explain why they will not be used.

6. N/A 7. As applicable, describe how you will minimize or protect against potential risks to subjects throughout the study. (Describe emergency procedures, confidentiality safeguards, security measures for storing data, and how to obtain informed assent for minors or others who cannot give legal consent but can give assent.)

7. Confidentiality Safeguards: The identity of the participants will be protected. Each participant will be assigned a “Participant ID#�. The Participant ID# is located at the top of the consent form and the Participant ID# will be assigned to the participant as they sign the consent form. The Participant ID# will then match the Participant ID# on the survey that will be assigned to the Participant.

8. Identify all personnel involved in the study, their role, their qualifications and their access to data.

8. Jennie Toter Role: Project Manager/Instructional Designer Access to data: Full access to all data Qualifications: Advanced Instructional Design Student

Sara Boyce Role: Instructional Designer Access to data: Full access to all data Qualifications: Advanced Instructional Design Student Sarah Peters Role: Instructional Designer/Developer Access to data: Full access to all data Qualifications: Advanced Instructional Design Student Corey Aucker Role: Instructional Designer Access to data: Full access to all data Qualifications: Advanced Instructional Design Student Timothy Lombardo Role: Instructional Designer/Developer Access to data: Full access to all data Qualifications: Advanced Instructional Design Student Dr. Timothy Phillips Role: Professor of Instructional Technology Access to data: Full access to all data Qualifications: Chairperson, Department of Instructional Technology; Director, Institute for Interactive Technologies; Professor of Instructional Technology Wendy Waltman Role: Subject Matter Expert Access to data: Full access to data Qualifications: Regional Field Director of Special Olympics Pennsylvania

Participant ID# 001 INFORMED CONSENT FORM

Name of Study: Special Olympics Pennsylvania (SOPA) Volunteer Coordinator Training Course The purpose of this study is to determine if the SOPA Volunteer Coordinator Training Course created by the Bloomsburg University’s Department of Instructional Technology Advanced Instructional Design students assigned to the project is effective in transferring the knowledge necessary for Volunteer Coordinators in the SOPA organization compared to the paper-based training currently being used.

Participation in this study should take approximately one hour. As a participant in this study, you will be asked to participate by completing the training modules and the assessments, followed by filling out a brief survey.

The benefits of this study include: • An effective method in training SOPA Volunteer Coordinators compared to the previous paperbased manual that is currently available to SOPA Volunteer Coordinators • A more effective method of learning the roles and responsibilities of the Volunteer Coordinator position • Clearly outlining the policies and procedures required for SOPA Volunteer Coordinators • Clearly outlining the correct methods for completing a Criminal Record Check for all SOPA Class A Volunteers All information will be handled in a strictly confidential manner and all results will remain anonymous. Participation in this test is completely voluntary. Refusal to participate will involve no penalty or loss of benefits or services to which you are otherwise entitled. You may quit at any time without negative consequences.

Should any significant new findings develop during the course of this research that may relate to your willingness to participate in this study, you will be provided with that information.

The approximate number of individuals participating in this study is 12.

Please feel free to contact Sara Boyce, Advanced Instructional Design Student at (570) 594-7718, or Sarah Peters, Advanced Instructional Design Student at (570) 389-0270 at any time if you have any questions, require further information on the research, or have a research related injury.

I understand the study described above and have been given a copy of the description. I am 18 years of age or older, and I agree to participate.

Signature of participant

Date

Special Olympics Pennsylvania Volunteer Coordinator Training Course One-to-One Evaluation Exit Survey Participant ID# 001 Statement

Strongly Disagree

Mildly Disagree

Neither Agree nor Disagree

Mildly Agree

Strongly Agree

The training text was clear and understandable.

The training was organized in a way that made it easier to learn the material.

The training content was relevant and complete, with respect to [my] / [potential trainees’] needs.

The training difficulty level was appropriate for [me] / [potential trainees].

The embedded examples, multimedia and exercises enhanced my retention of the material.

The final assessment questions accurately represented the training material and goals.

Statement

Too Short – Not Enough Content in Modules/Lessons/Course

Just Right

How do you feel about the overall length of this module / lesson / course? Was the lesson too short (not enough content to be valuable), too long (too much content delivered at once), or just right?

Additional Comments about the Overall Training

Comments about the Evaluation Session, Procedures and Feedback Form

Too Long – Content should be split over multiple Modules/Lessons/ Courses

Special Olympics Pennsylvania Volunteer Coordinator Training Course Sample Assessment Items Assessment Items: Multiple Choice Questions 1. Who is responsible for establishing recognition plans for the volunteer in the County/Area? a. The Volunteer Coordinator b. The Athletic Director c. The Regional Field Director 2. The Volunteer Coordinator should place volunteers in positions based on what criteria? a. Wherever there is a position within the program that must be filled b. The wishes of the Volunteer Coordinator c. The experience and needs of the volunteer and the needs of the program 3. Who is responsible for developing job descriptions for all volunteers within their area or county? a. Area/County Manager b. Volunteer Coordinator c. Training Coordinator d. Volunteers 4. The Volunteer Coordinator should place volunteers in positions based on what criteria? a. The wishes of the volunteers b. Appropriate to the needs of the program and the experience of the volunteers c. Wherever there is a position that has to be filled 5. Who is responsible for coordinating all volunteer assignments within their local program? a. Outreach Coordinator b. Training Coordinator c. Coaches d. Volunteer Coordinator 6. What are the best ways to communicate with your volunteers? (Choose all that apply) a. Email b. Fax c. Phone calls d. Newsletters 7. Who is responsible for communicating with the volunteers? a. The Athletic Director b. The Volunteer Coordinators c. The Database Administrators 8. When placing volunteers the Volunteer Coordinator must a. Identify the needs of the program and the needs of the volunteer b. Fill a position in your program with first willing person c. Make sure only the needs of program are met 9. Which of the following are policies specific to the Volunteer Coordinator Position? a. Confidentiality of athlete/volunteer records b. Volunteer Registration c. Both A & B d. None of the above

10. How must a Volunteer Coordinator receive consent before giving out personal contact information? a. verbal b. written c. no consent must be given 11. Which of the following is a Class A position? a. event management team members b. sub-committee members c. single event and one-day volunteers d. coaches 12. Which of the following is a Class B position? a. Unified Partners b. sub-committee members c. single event and one-day volunteers d. coaches 13. Who must the Volunteer Coordinator notify when an individual has a criminal record? a. SOPA Athletes b. The individual c. SOPA President d. Treasurer 14. How long should a Volunteer Coordinator wait to assign a volunteer with no criminal record? a. Immediately b. 1-2 weeks c. 3-4 weeks d. 5-6 weeks 15. What is the website for PATCH? a. https://epatch.state.pa.us/ b. http://www.specialolympicspa.org/ c. http://www.patch.com/ d. http://www.specialolympicspatch.com/ 16. Where must the CRC application be sent to? a. SOPA main office b. PA State Police Central Repository c. The Athletes d. The CRC does not need to be sent anywhere

Assessment Items: True/False 17. The athletic trainers will coordinate volunteer activities and events in their program.

True or False 18. The Volunteer Coordinator is NOT responsible for coordinating volunteer assignments in their program.

True or False 19. As a Volunteer Coordinator, you must develop and implement goals and objectives in compliance with SOPA policies and procedures.

True or False

20. The Volunteer Coordinator is NOT responsible for leading the volunteer committees in their county.

True or False 21. Anyone can request contact information for all volunteers.

True or False 22. The Volunteer Coordinator is NOT responsible for providing a safe and secure work and training environment for volunteers.

True or False 23. Volunteer Coordinators do NOT need to verify that all Class B register with their program True or False 24. Establishing a PA Access to Criminal History (PATCH) account will allow Volunteer Coordinators to conduct future CRCs more efficiently.

True or False 25. Volunteer Coordinators can conduct the CRC by online True or False 26. When notifying ineligible volunteers, Volunteer Coordinators need to use an official SOPA letter.

True or False 27. When notifying ineligible volunteers, Volunteer Coordinators do NOT need to use attach copy of background check to the official letter.

True or False

28. The completed CRC application must be sent to the PA State Police Central Repository.

True

or

False

29. When completing the CRC Application, the Volunteer Coordinator must complete the “Requester Identification� box True or False 30. Volunteer Coordinators can conduct the CRC by mail.

True or False

Instructional Strategies Special Olympics Pennsylvania Volunteer Coordinator Training

Prepared by: Sarah Peters Sara Boyce Corey Aucker Jennie Toter Timothy Lombardo

November 8, 2007

Task #

Learning Outcome Type

2(1) Recognize who is responsible for coordinating the volunteer recruitment efforts

Declarative Knowledge

(2)1.1

Declarative Knowledge

Recognize that the Volunteer Coordinators are expected to assist manager in filling key openings

(2) 1.2

Declarative Knowledge

Recognize the importance of developing networks of volunteers for the SOPA program in their county.

(2)1.2.1

Declarative Knowledge

Objective MODULE 1 (SECTION 2) Objective: The Volunteer Coordinator will identify who is responsible for coordinating the volunteer recruitment efforts for their program.

Degree: 100% (1 out of 1)

Objective: The Volunteer Coordinator will recognize that they are expected to assist their county managers in filling key openings for SOPA volunteer positions in their counties.

Degree: 100% (1 out of 1)

Objective: The Volunteer Coordinator will recognize the importance of developing networks of volunteers for the SOPA program in their county.

Degree: 100% (1 out of 1)

Objective: The Volunteer Coordinator will identify that they have to maintain

Instructional Strategies

Assessment Item: True/False As a Volunteers Coordinator one of your most important responsibilities is to coordinate volunteer recruitment efforts for your program.

True or False

Assessment Item: True/False As a Volunteers Coordinator you are not required to assist the county managers in filling key openings for volunteer positions in their counties.

True or False

Assessment Item: Multiple Choice Answer It is important for the Volunteer Coordinator to develop what in their county? a. Networks of volunteers b. Athletic training programs c. Personal relationships with the local town council

Task # Identify that the Volunteer Coordinators have to maintain contacts with community, schools, organizations, businesses (2)1.3

Learning Outcome Type

contacts with the community, schools, organizations and businesses within their counties.

Degree: 100% (1 out of 1)

Declarative Knowledge

Identify who is responsible for assisting Public Relations Committee (2)1.3.1

Declarative Knowledge

Recognize that the Volunteer Coordinators have to generate volunteer recruitment materials

(2)1.4 Identify that the Volunteer

Objective

Objective: The Volunteer Coordinator will identify who is responsible for assisting the Public Relations Committee in their county.

Degree: 100% (1 out of 1)

Instructional Strategies

Assessment Item: Multiple Choice Answer The Volunteer Coordinator needs to maintain contacts with what organizations in their counties? a. The community and community organizations b. Schools and Businesses c. All of the above

Assessment Item: True/False Volunteers Coordinators as not required to assist the Public Relations Committee in their county.

True or False

Objective: The Volunteer Coordinator will recognize that they have to generate volunteer recruitment materials for their county program.

Degree: 100% (1 out of 1) Assessment Item: Multiple Choice Answer The Volunteer Coordinator is responsible for generating what for their program? a. TV commercials b. Volunteer recruitment materials c. All fundraising for athletic materials

Declarative Knowledge

Objective: The Volunteer Coordinator will identify that they have to develop a Volunteer Opportunities List to include in newsletters for their program.

Task # Coordinators have to develop a Volunteer Opportunities List to include in newsletters (2)1.5

Learning Outcome Type

Degree: 100% (1 out of 1)

Declarative Knowledge

Recognize that the Volunteer Coordinators are responsible for developing and implementing the volunteer recruitment plan (2)2

Declarative Knowledge

Recognize that the Volunteer Coordinators need to provide quality volunteer training (2)2.1 Identify that the Volunteer Coordinators need to conduct orientation about

Objective

Declarative Knowledge

Objective: The Volunteer Coordinator will recognize that they are responsible for developing and implementing the volunteer recruitment plan for their county.

Degree: 100% (1 out of 1)

Objective: The Volunteer Coordinator will recognize that they need to provide quality volunteer training for all volunteers in their program.

Degree: 100% (1 out of 1)

Instructional Strategies Assessment Item: True/False Volunteers Coordinators must develop a Volunteers Opportunities List to include in their newsletter.

True or False

Assessment Item: Multiple Choice Answer The Volunteer Coordinator is responsible for developing and implementing what in their program? a. A volunteer recruitment plan b. A special fundraising event c. All future athletic training schedules

Assessment Item: True/False The Volunteer Coordinator will provide quality training for all volunteers in their program.

True or False

Objective: The Volunteer Coordinator will identify that they need to conduct orientation about SOPA for all new volunteers in their program.

Degree: 100% (1 out of 1) Assessment Item: Multiple Choice Answer The Volunteer Coordinator is responsible for

Task #

Learning Outcome Type

Objective

SOPA

(2)2.2

conducting orientation about SOPA for whom? a. No one b. All new volunteers c. The athletes Declarative Knowledge

Recognize the importance of consulting other committees about volunteer training

(2) 2.3

Recognize who is responsible for developing and maintaining all

Objective: The Volunteer Coordinator will recognize the importance of consulting other committees about volunteer training in the region.

Degree: 100% (1 out of 1) Assessment Item: True/False It is important that the Volunteer Coordinator consult other committees about volunteer training in the region.

True or False

Declarative Knowledge

Recognize who is responsible for coordinating all volunteer training

(2) 3

Instructional Strategies

Declarative Knowledge

Objective: The Volunteer Coordinator will identify who is responsible for coordinating all volunteer training in their program.

Degree: 100% (1 out of 1)

Objective: The Volunteer Coordinator will recognize who is responsible for developing and maintaining all volunteer records for their Area/County.

Degree: 100% (1 out of 1)

Assessment Item: Multiple Choice Answer Who is responsible for coordinating volunteer training in the program? a. The Regional Field Director b. The Athletic Director c. The Volunteer Coordinator

Task #

Learning Outcome Type

Objective

volunteer records for Area/County

(2)3.1

Assessment Item: Multiple Choice Answer Who is responsible for maintaining the volunteer records in the County/Area? a. The Regional Field Director b. The Athletic Director c. The Volunteer Coordinator Declarative Knowledge

Identify who is responsible for establishing and maintaining all volunteer files

(2)4 Identify who is responsible for establishing a recognition plan for volunteers

Instructional Strategies

Declarative Knowledge

Objective: The Volunteer Coordinator will identify who is responsible for establishing and maintaining all volunteer files in their program.

Degree: 100% (1 out of 1)

Objective: The Volunteer Coordinator will identify who is responsible for establishing a recognition plan for volunteers in their program.

Degree: 100% (1 out of 1)

Assessment Item: True/False The Volunteer Coordinator will establish and maintain all volunteer files in their program.

True or False Presentation: Present a brief statement emphasizing that the Volunteer Coordinator is the primary person responsible for establishing a recognition plan for all of the volunteers.

TEXT: Everyone loves to be recognized for their hard work and effort they put forth in everything they do.

One of the main responsibilities of the Volunteer Coordinator is to establish a recognition plan for all volunteers within your county’s program.

Task #

Learning Outcome Type

Objective

Instructional Strategies

Media:

, Clip art of awards and recognition; photo of SOPA volunteers, possible photo of a volunteer getting an award??

Practice Item: T/F The Area/County Manager is responsible for establishing a recognition plan for your program’s volunteers.

True or False Assessment Item: Multiple Choice Answer

Task #

(2)4.1 Identify who is responsible for coordinating volunteer recognition activities and events

Learning Outcome Type

Declarative Knowledge

Objective

Instructional Strategies

Objective: The Volunteer Coordinator will identify who is responsible for the coordination of volunteer recognition activities and events in their program.

Degree: 100% (1 out of 1)

Who is responsible for establishing recognition plans for the volunteer in the County/Area? a. The Volunteer Coordinator b. The Athletic Director c. The Regional Field Director Presentation: Present a brief statement identifying that the Volunteer Coordinator is responsible for planning and coordinating all area/county volunteer recognition events and activities for their program.

TEXT: As a Volunteer Coordinator, you must plan and coordinate all of your program’s volunteer recognition activities and events within your area or county.

Media:

Task #

Learning Outcome Type

Objective

Instructional Strategies

Task #

Learning Outcome Type

Objective

Instructional Strategies

Clip art of person at a desk busy “planning� or photos from a SOPA recognition event of volunteers receiving an award.

Practice Item: M/C The individual responsible for planning and coordinating volunteer recognition activities and events for their program is a. Area/County Manager b. Regional Field Director c. Public Relations Coordinator d. Volunteer Coordinator

(2) 4.2 Identify that Volunteer Coordinators need to recognize all volunteers

Declarative Knowledge

Objective: The Volunteer Coordinator will identify that they need to recognize all volunteers in their program.

Degree: 100% (1 out of 1)

Assessment Item: True/False The athletic trainers will coordinate volunteer activities and events in their program.

True or False Presentation: The learner will be given a brief statement stating that the Volunteer Coordinators need to recognize all volunteers in their program, which an emphasis on ALL. TEXT: Every person who volunteers with Special

Task #

Learning Outcome Type

Objective

Instructional Strategies Olympics of Pennsylvania works hard and deserves a round of applause for what they do for the athletes, the other volunteers, and the organization. As a Volunteer Coordinator, you must recognize ALL volunteers within your program. It doesn’t matter if your volunteers are short term or long term, whether they work one event every year or 10 events every year, every single volunteer deserves recognition.

Media:

Task #

Learning Outcome Type

Objective

Instructional Strategies

Clip art or photos of many different people/volunteers receiving awards/recognition Practice Item: T/F Short term volunteers do not need recognition.

True or False

(2) 5 Recognize what criteria to follow for placing volunteers appropriately

Declarative Knowledge

Objective: The Volunteer Coordinator will recognize what criteria to follow for placing volunteers appropriately in their program.

Degree: 100% (1 out of 1)

Assessment Item: True/False The Volunteer Coordinator will recognize all volunteers in their program.

True or False Presentation: This information will be presented to the learner in a short paragraph emphasizing that the criteria for placing volunteers is meeting the needs of the program and the volunteer simultaneously. An example situation will be provided to the learner.

TEXT: The Volunteer Coordinator is responsible for the appropriate placement of all the volunteers within the program. The most important criteria when placing your volunteers is ensuring that the needs of BOTH the program and the volunteer are met. For example, if your program has a need for soccer coach, ensure that you are placing a volunteer in that position who has the appropriate experience with the sport and coaching.

Media:

Task #

Learning Outcome Type

Objective

Instructional Strategies

Clip art of volunteerism like coaching; photos from SOPA of volunteers (i.e. Beale Volunteer.jpg, blindathleterunningSG07.jpg, BealeVolunteerAthleteShowMuscle.jpg) Practice Item: M/C The Volunteer Coordinator should place volunteers in positions based on what criteria? a. Wherever there is a position within the program that must be filled

Task #

Learning Outcome Type

Objective

Instructional Strategies b. The wishes of the Volunteer Coordinator c. The experience and needs of the volunteer and the needs of the program

(2) 5.1 Identify who is responsible for coordinating volunteer assignments

Declarative Knowledge

Objective: The Volunteer Coordinator will identify who is responsible for coordinating volunteer assignments in their program.

Degree: 100% (1 out of 1)

Assessment Item: Multiple Choice Answer The Volunteer Coordinator should place volunteers in positions based on what criteria? a. The wishes of the volunteers b. Appropriate to the needs of the program and the experience of the volunteers c. Wherever there is a position that has to be filled Presentation: A brief statement ensuring that the learner understands that they Volunteer Coordinator are responsible for coordinating volunteer assignments within their program.

TEXT: Assigning volunteers to job positions is an important task that needs to be accomplished properly in order to maintain a successful program.

As a Volunteer Coordinator, you are responsible for coordinating all volunteer assignments within your area or county’s program.

Media:

Task #

Learning Outcome Type

Objective

Instructional Strategies

Clip art of person working at a desk; possible photos of SOPA volunteers at work Practice Item: M/C Who is responsible for coordinating all volunteer assignments within their local program? a. Outreach Coordinator b. Training Coordinator c. Coaches d. Volunteer Coordinator

(2)5.2 Identify the need to develop volunteer job descriptions

Declarative Knowledge

Objective: The Volunteer Coordinator will identify that they need to develop volunteer job descriptions for their county.

Degree: 100% (1 out of 1)

Assessment Item: True/False The Volunteer Coordinator is not responsible for coordinating volunteer assignments in their program.

True or False Presentation: A brief paragraph will be presented to the learner stating the need for them to develop job descriptions for their county’s program with the Committee Chairperson. Show an example of a written job description from the handbook.

Task #

Learning Outcome Type

Objective

Instructional Strategies TEXT: When people volunteer for Special Olympics of Pennsylvania they need to know and understand exactly what they will be doing as a volunteer. That’s why it is important for you, as a Volunteer Coordinator, to develop clear job descriptions of all area or county volunteers in conjunction with the Committee Chairperson.

On the screen you will see an example of a written job description. This job description clearly outlines the duties for this volunteer position.

Media: Screenshot of a job description from the handbook (possibly the job description for a volunteer Coach) Practice Item: M/C Who is responsible for developing job descriptions for all volunteers within their area or county? a. Area/County Manager b. Volunteer Coordinator c. Training Coordinator d. Volunteers

(2)5.3 Recognize who is responsible for

Declarative Knowledge

Objective: The Volunteer Coordinator will recognize who is responsible for communicating with volunteers in their program

Assessment Item: T/F The Volunteer Coordinator must develop volunteer job descriptions for their county.

True or False Presentation: A brief statement will be presented to the learner stating that the as the Volunteer Coordinator, they are responsible for communicating with volunteers

Task # communicate with volunteers

Learning Outcome Type

Objective Degree: 100% (1 out of 1)

Instructional Strategies within their program.

TEXT: Communication is said to be the key to success.

As the Volunteer Coordinator of your area or county’s program, you must communicate often with your volunteers. There are many different ways to keep in touch with your volunteers. Emails, newsletters, and phone calls are among the best ways to stay in contact with volunteers within your program.

Media:

Clip art of the best communication tools such as (cell) phone, newsletter or email Practice Item: M/C What are the best ways to communicate with your volunteers? (Choose all that apply) a. Email b. Fax

Task #

Learning Outcome Type

Objective

Instructional Strategies c. Phone calls d. Newsletters

(2) 5.4 Recognize the needs of the program and the volunteers

Declarative Knowledge

Objective: The Volunteer Coordinator will recognize that they have to identify the needs of the program and the needs of the volunteers in their county Degree: 100% (1 out of 1)

Assessment Item: Multiple Choice Answer Who is responsible for communicating with the volunteers? a. The Athletic Director b. The Volunteer Coordinators c. The Database Administrators Presentation: A brief paragraph that continues to emphasize the importance of identifying the needs of the program along with the needs of the volunteers.

TEXT: It is important to understand that as the Volunteer Coordinator, you must identify the needs of the program while recognizing the needs of the volunteers as well. Both the volunteers’ needs and your program’s needs must be met simultaneously in order to sustain a successful program.

Media: photo of SOPA volunteers/athletes (i.e. Beale Volunteer.jpg, blindathleterunningSG07.jpg, BealeVolunteerAthleteShowMuscle.jpg) Practice Item: M/C When placing volunteers the Volunteer Coordinator must a. Identify the needs of the program and the needs of the volunteer b. Fill a position in your program with first willing person

Task #

Learning Outcome Type

Objective

Instructional Strategies c. Make sure only the needs of program are met Assessment Item: True/False The Volunteer Coordinator is responsible for identifying the needs of the program but not the needs of the volunteers.

True or False

(2)6 Identify who is responsible for directing volunteer committee activities (2)6.1 Identify who will lead the volunteer committee

Declarative Knowledge

Declarative Knowledge

Objective: The Volunteer Coordinator will identify who is responsible for directing volunteer committee activities for their county Degree: 100% (1 out of 1)

Objective: The Volunteer Coordinator identify who will lead the volunteer committees in their county Degree: 100% (1 out of 1)

Presentation: (Combined (2)6 & (2)6.1) The learner will be presented with a brief statement regarding their role as the director and leader of the volunteer committee and its activities.

TEXT: ?Each county or area within Special Olympics of Pennsylvania has a Volunteer Committee.? As a Volunteer Coordinator, you are responsible for leading the volunteer committee and directing the committee’s activities for your area or county.

Media:

Task #

Learning Outcome Type

Objective

Instructional Strategies

Clip art of people at meetings, one person in charge Practice Item: T/F The Field Director is responsible for directing volunteer committee activities for every county.

True or False Assessment Item (1): Multiple Choice Answer As a Volunteer Coordinator what is your role on volunteer committees? a. Director b. Treasurer c. Secretary Assessment Item (2): True/False The Volunteer Coordinator is not responsible for

Task #

(2) 6.2 Recognize the need to develop and implement goals of committee

Learning Outcome Type

Declarative Knowledge

Objective

Instructional Strategies

Objective: The Volunteer Coordinator will recognize the need to develop and implement the goals of committees in their county.

Degree: 100% (1 out of 1)

leading the volunteer committees in their county.

True or False Presentation: Brief statement informing the learner that they need to develop and implement the goals and objectives of their county’s volunteer committees while staying compliance with SOPA policies.

TEXT: In order for your program to be successful, goals and objectives must be designed and carried out. It is your job, as a Volunteer Coordinator, to develop and implement the goals and objectives of your county’s Volunteer Committee. These goals must be developed and implemented in compliance with SOPA policies and procedures.

Media:

SOPA photo (HappyGoalies.jpg); Clip art of goals

Task #

Learning Outcome Type

Objective

Instructional Strategies being reached Practice Item: T/F As a Volunteer Coordinator, you must develop and implement goals and objectives in compliance with SOPA policies and procedures.

True or False

(2) 6.3

Declarative Knowledge

Identify who to submit volunteer budget to.

(2)6.3.1

Objective: The Volunteer Coordinator will identify who they must submit the volunteer budget for their program to.

Degree: 100% (1 out of 1)

Declarative Knowledge

Objective: The Volunteer Coordinator will identify who is responsible for developing the volunteer budget for their program.

Degree: 100% (1 out of 1)

Identify who is responsible for developing the volunteer budget

(2)6.3.2 Identify who to

Declarative Knowledge

Objective: The Volunteer Coordinator will identify who they must obtain budget approval from for their program.

Assessment Item: Multiple Choice Answer The Volunteer Coordinator does not need to get involved with the development and implementation of committee goals in their county.

True or False Presentation: (Combined (2)6.3, (2)6.3.1, & (2)6.3.2) The learner will be presented with a brief paragraph describing the steps to developing and submitting their volunteer budget. The first step is to develop their volunteer budget. The second step is to submit their budget to their Area/County Manager for approval and inclusion in the Area/County budget.

TEXT: As a Volunteer Coordinator and the director of your program’s Volunteer Committee, you are responsible for creating a volunteer budget. You must first develop you volunteer budget, and then submit your budget to your Area/County Manager for approval. Once approved by the Area/County Manager, your volunteer budget will be included in the area or county budget.

Media:

Task # obtain budget approval from

Learning Outcome Type

Objective

Instructional Strategies

Degree: 100% (1 out of 1)

Clip art of money, budgeting; possible animation of the steps—develop budget, submit budget to manager, receive approval, inclusion of budget in area/county budget (??)

Practice Item: T/F The Volunteer Coordinator is responsible for approving the volunteer budget for their program.

True

or

False

Assessment Item (1): Multiple Choice Answer The Volunteer Coordinator must submit the volunteer budget for their program to whom? a. The District Field Director

Task #

Learning Outcome Type

Objective

Instructional Strategies b. The Regional Director c. The Area/County Manager Assessment Item (2): Multiple Choice Answer Who is responsible for developing the volunteer budget for the program? a. The Athletic Director b. The Volunteer Coordinator c. The Area/County Manager Assessment Item (3): Multiple Choice Answer Who is responsible for approving the volunteer budget for the program? a. The Area/County Manager b. The Volunteer Coordinator c. The Regional Director

Task #

(4)1 Identify specific policies to the Volunteer Coordinator Position

Learning Outcome Type

Declarative Knowledge

Objective MODULE 2 (SECTION 4) Objective: The Volunteer Coordinator will identify specific policies to the Volunteer Coordinator Position.

Degree: 100% (1 out of 1)

Instructional Strategies

Presentation: The learners will be given the policies that must be followed by those volunteering for the Special Olympics. They must identify that confidentiality and registration are the two key policies.

TEXT: Within every organization there are certain policies and procedures that need to be followed.

For Special Olympics, our two key policies that MUST be followed are Confidentiality and the registration process.

Media: SOPA Logo; Photo of a volunteer working at an event.

Practice Item: True/False There are specific policies a Volunteer Coordinator

Task #

Learning Outcome Type

Objective

Instructional Strategies need to follow True or False Assessment Item: Multiple Choice Question Identify all the specific policies to the Volunteer Coordinator Position includes: a. Confidentiality of athlete/volunteer records b. Volunteer Registration c. Both A & B c. None of the above

(4)1.1 Identify the confidentiality of Athlete/Volunteer Records Policy (4)1.1.1 Identify the Volunteer Coordinator needs to respect confidentiality of all athlete/volunteer information

Declarative Knowledge

Objective: The Volunteer Coordinator will identify the Confidentiality of Athlete/Volunteer Records Policy.

Degree: 100% (1 out of 1)

Objective: The Volunteer Coordinator will identify that they need respect confidentiality of all athlete/volunteer information.

Degree: 100% (1 out of 1)

Presentation: The learner will be given descriptions of different documents that are completed by both the volunteer and the athlete/guardian and will identify that these documents must be kept confidential. The learner will be responsible for understanding that they must respect the confidentiality of all documents from both the Volunteer and the athlete.

TEXT: The Volunteer Coordinator is responsible for keeping documents and information confidential.

They must keep any phone numbers or home addresses confidential from anyone outside SOPA without prior written or verbal consent.

Media: SOPA Logo; Photo of a volunteer collecting

Task #

Learning Outcome Type

Objective

Instructional Strategies

paper, filing documents.

Practice Item: True/False Confidentiality is one of the key policies that must be followed by volunteers.

True or false Assessment Item: True/False The Confidentiality of Athlete/Volunteer Records Policy include that the state and all local programs will at all times respect the confidentiality of all athlete and volunteer information True or false (4)1.1.2 Identify that verbal or written consent must be given before

Declarative Knowledge

Objective: The Volunteer Coordinator will identify that verbal or written consent must be given before giving out personal contact information.

Degree: 100% (1 out of 1)

Presentation: The learner will be given a scenario regarding giving out personal contact information. The scenario will involve a Volunteer Coordinator being asked by Volunteers asking them to give out the names and numbers of other volunteers in the area. The

Task # giving out personal contact information

Learning Outcome Type

Objective

Instructional Strategies Volunteer Coordinator must then identify that verbal or written consent must be given before giving out personal contact information.

TEXT: If an organization calls and tells the Volunteer Coordinator that they NEED the information for an athlete or another volunteer, the called will be denied this information, unless there has been prior consent to provide this information.

Media: SOPA Logo; Practice Item: True/False Anyone can request contact information for all volunteers.

True or false Assessment Item: Multiple Choice Question What kind of consent must a Volunteer Coordinator Receive consent before giving out personal contact information a. verbal b. written

Task #

Learning Outcome Type

Objective

Instructional Strategies c. No consent must be given

(4)1.1.3 Identify that Volunteer Coordinators do not provide information to organizations for solicitation

Declarative Knowledge

Objective: The Volunteer Coordinator will identify that Volunteer Coordinators do not provide information to organizations for solicitation.

Degree: 100% (1 out of 1)

Presentation: Present a brief statement emphasizing that the Volunteer Coordinator cannot provide information to organizations for solicitation.

TEXT: If “Bob’s T’s and logos” calls a Volunteer Coordinator asking for the number of the area coaches stating he wants to make them Tee shirts that they can sell, the Volunteer Coordinator cannot provide them with any information in order for solicitation.

Media:

Practice Item: True/False If an organization wants to sell something for SOPA, the Coordinator can provide them with any information needed True or False Assessment Item: True/False:

Task #

Learning Outcome Type

Objective

Instructional Strategies Volunteer Coordinators are allowed to provide information to organizations for solicitation True or False

(4)1.2 Identify the Volunteer Registration Policy (4)1.2.1 Identify established Registration procedures

Declarative Knowledge

Objective: The Volunteer Coordinator will identify the Volunteer Registration Policy.

Degree: 100% (1 out of 1)

Presentation: The Volunteer Coordinator will be given a brief statement to identify the Volunteer Registration Policy.

TEXT: A complete Volunteer Registration procedure will be established and maintained by the appropriate SOPA staff member. All local programs will prepare to follow these established procedures. Failure to comply could result in loss of accreditation.

Media: SOPA Logo; Assessment Item: True/False Volunteer Coordinators must be able to identify the Volunteer Registration Policy.

True or False

Task # (4)1.2.2 Identify that Volunteer Coordinators must create a safe and secure environment

Learning Outcome Type Declarative Knowledge

Objective Objective: The Volunteer Coordinator will identify that Volunteer Coordinators must create a safe and secure environment.

Degree: 100% (1 out of 1)

Instructional Strategies Presentation: Will provide a brief explanation to identify that Volunteer Coordinators must create a safe and secure environment.

TEXT: Special Olympics Pennsylvania has a responsibility to provide safe and secure trainings, competitions, and events to the best of our ability. This expectation is held within reasonable standards and knowingly avoiding resources (criminal background checks) that could enhance this safe environment is not appropriate or acceptable for our organization.

Media: SOPA Logo; Practice Item: True/False The responsibility for a safe and secure environment does not fall on the Volunteer Coordinator True or False Assessment Item: True/False Volunteer Coordinators must create a safe and

Task #

Learning Outcome Type

Objective

Instructional Strategies secure environment.

True or False

(4)2

Declarative Knowledge

Identify that Volunteer Coordinators must outline Volunteer Registration Procedures

Objective: The Volunteer Coordinator will identify that they must outline Volunteer Registration Procedures.

Degree: 100% (1 out of 1)

Presentation: The Volunteer Coordinator will be provided a brief statement about identifying to outline the Registration Procedures.

TEXT: In signing up go a new organization most people must go through a registration process. The same is for SOPA and the Volunteer Coordinator must outline the procedures to be followed.

Media: SOPA Logo Practice Item: True/False There is no registration process.

True or false Assessment Item: True/False Volunteer Coordinators should outline Volunteer Registration Procedures.

True or False

(4)2.1

Declarative Knowledge

Objective: The Volunteer Coordinator will identify that they must verify that all Class A

Presentation: A brief description of the registration for a Class A

Task # Identify that they must verify that all Class A Volunteers complete the Volunteer Registration Application

Learning Outcome Type

Objective Volunteers complete the Volunteer Registration Application.

Degree: 100% (1 out of 1)

Instructional Strategies volunteer will be provided.

TEXT: All Class A volunteers involved at the local level and representing that program will complete a "Volunteer Registration Application" that will be kept on file with the local program. Individuals whose names appear in this category will be submitted for a criminal background check. The cost associated for these checks will be at the expense of the local program. All other volunteers must register with their program using some official listing/ID showing name, address, affiliation, etc.

Media: SOPA Logo; Practice Item: True/False There are is a difference between class A and B volunteers.

True or false Assessment Item: True/False Volunteer Coordinators do NOT need to verify that all Class A Volunteers complete the Volunteer Registration Application

Task #

Learning Outcome Type

Objective

Instructional Strategies

True or False (4)2.1.1 Identify which volunteer positions are considered Class A

Declarative Knowledge

Objective: The Volunteer Coordinator will identify which volunteer positions are considered Class A. Degree: 100% (1 out of 1)

Presentation: The Volunteer Coordinators will be given a list of which volunteers fall under the category of class A. TEXT: Coach Global Messenger Speech Coach Mentor for Global Messengers National Games Coach SOPA Sport Director Team PA National Games Unified Partner – Volunteer Team USA (SOPA) World Games Unified Partner – Volunteer Unified Partner - Volunteer World Games Coach

Media: SOPA Logo;

Task #

Learning Outcome Type

Objective

Instructional Strategies

Practice Item: True/False All volunteers fall under the category of Class A. True or false Assessment Item: Multiple Choice Question Which of the following is a Class A position? a. event management team members b. sub-committee members c. Single event and one-day volunteers d. coaches (4)2.1.2 Identify that Overnight Chaperone volunteers are at least 18 years old

Declarative Knowledge

Objective: The Volunteer Coordinator will identify that Overnight Chaperone volunteers are at least 18 years old.

Degree: 100% (1 out of 1)

Presentation: Give a brief description to enforce that Overnight Chaperone volunteers need to be 18 and older.

Media: SOPA Logo; Practice Item: True/False Overnight Chaperone Volunteers can be 17 years old.

Task #

Learning Outcome Type

Objective

Instructional Strategies

True or False Assessment Item: Multiple Choice Question How old does a person need to be to volunteer a an Overnight Chaperone? a. 17 b. 18 c. 21 d. 25 (4)2.2 Identify that the Volunteer Coordinator must verify that all Class B register with their program

Declarative Knowledge

Objective: The Volunteer Coordinator will identify that they must verify that all Class B register with their program.

Degree: 100% (1 out of 1)

Presentation: Provide a brief description stating that Class B volunteers must register with their own program TEXT: Along with Class A volunteers, Class B volunteers must also go through their own registration process and register with their own program.

Media: SOPA Logo; Practice Item: True/False Class B Volunteers are exempt from the registration

Task #

Learning Outcome Type

Objective

Instructional Strategies process.

True or false Assessment Item: True/False Volunteer Coordinators do NOT need to verify that all Class B register with their program True or False

(4)2.2.1 Identify which volunteers are considered Class B

Declarative Knowledge

Objective: The Volunteer Coordinator will identify which volunteers are considered Class B. Degree: 100% (1 out of 1)

Presentation: The Volunteer Coordinators will be given a list of which volunteers fall under the category of class B TEXT: Class B- Volunteers are those with casual or limited contact with athletes such as sub-committee members, officials, event management team members, etc., qualify as Class B volunteers.

Media: SOPA Logo; Practice Item: True/False There is no difference between a Class A and B volunteer.

True or false Assessment Item: Multiple Choice Question

Task #

(4)2.2.2 Identify that Volunteer Coordinators can use the top portion of SOPA Volunteer Registration Application

Learning Outcome Type

Declarative Knowledge

Objective

Objective: The Volunteer Coordinator will identify that they can use the top portion of SOPA Volunteer Registration Application when registering Class B volunteers.

Degree: 100% (1 out of 1)

Instructional Strategies Which of the following is a Class B position? a. Unified Partners b. sub-committee members c. Single event and one-day volunteers d. coaches Presentation: Give a description on how to fill out specific forms.

TEXT: When filling out the paper work to be a Volunteer, the Volunteer Coordinator must fill out the top portion of the SOPA volunteer registration application.

Media: SOPA Logo; Practice Item: True/False When applying, the Volunteer Coordinator should fill out the whole application except for the top.

True or false Assessment Item: True/False Volunteer Coordinators need to use top portion of SOPA Volunteer Registration Application True or False

Task # (4)2.2.3

Learning Outcome Type Declarative Knowledge

Identify that the Volunteer Coordinator can use another registration form denoting name, address and affiliation

Objective Objective: The Volunteer Coordinator will identify that they can use another registration form denoting name, address and affiliation when registering Class B volunteers.

Degree: 100% (1 out of 1)

Instructional Strategies Presentation: Give a brief description stating that another form must be used to fill out the rest of the application TEXT: A separate form must be used to fill out the name address and affiliation.

Media: SOPA Logo; Practice Item: True/False All information can be put on one form True or false Assessment Item: True/False Volunteer Coordinators need to use another registration form denoting name, address and affiliation.

True or False

(4)3 Identify that Volunteer Coordinators must

Declarative Knowledge

Objective: The Volunteer Coordinator will identify that they must outline Criminal Record Check (CRC) Procedures.

Degree: 100% (1 out of 1)

Presentation: Paragraph outlining that they must understand and the CRC procedures.

TEXT: As a Volunteer Coordinator you must identify

Task #

Learning Outcome Type

Objective

outline Criminal Record Check (CRC) Procedures

Instructional Strategies and outline all Criminal Record Check procedures for all volunteers. This is important for creating a safe and secure environment for everyone involved in your SOPA program.

Media: SOPA Logo Assessment Item: True/False Volunteer Coordinators need to Outline Criminal Record Check (CRC) Procedures True

(4)3.1 Identify that Volunteer Coordinator must verify that all Class A Volunteers complete a PA State Police CRC Application

Declarative Knowledge

Objective: The Volunteer Coordinator will identify that they must verify that all Class A Volunteers complete a PA State Police CRC Application.

Degree: 100% (1 out of 1)

or

False

Presentation: The learner will be given a paragraph stating the need to verify that all Class A Volunteers must complete a PA State Police CRC Application.

TEXT: When all Class A volunteers apply for volunteering they must complete a PA State Police CRC Application. On this page you will see what a CRC looks like. Be sure that ALL volunteers that are Class A have a CRC completed.

Media: Display a picture of the CRC Police Application. Also a picture of a magnifying glass will be added add emphasis to the verifying that all Class A volunteers get a CRC

Task #

Learning Outcome Type

Objective

Instructional Strategies

Practice Item: M/C Which of the following types of volunteers must have a CRC? a. Class B volunteers b. One day volunteers c. Class A volunteers d. No one needs a CRC Assessment Item: T/F Volunteer Coordinators do NOT have to verify that all Class A Volunteers complete a PA State Police CRC Application.

True or False (4)3.1.1 Identify that Class A Volunteers are at least 18 years old

Declarative Knowledge

Objective: The Volunteer Coordinator will identify that Class A Volunteers are at least 18 years old.

Degree: 100% (1 out of 1)

Presentation: The learner will be given a picture of a sample driver’s license. The section where the volunteer’s age is located will be highlighted.

Next, a text explanation will be given that allows the learner to be able to identify the date of the volunteer.

Task #

Learning Outcome Type

Objective

Instructional Strategies TEXT: Look at the picture of the driver’s license on this page. Find the area highlighted. This area tells you the age of the volunteer. Be sure there age is at least 18 years of age.

Media: Use the sample picture in the attachment, and then highlight the section where the age of the driver is located.

(See attachment) Practice Item: T/F The volunteer has to be at least 18 years of age.

True

(4)3.1.2 Identify that Volunteer Coordinators must conduct CRC before inviting volunteer to a

Declarative Knowledge

Objective: The Volunteer Coordinator will identify that they must conduct CRC before inviting volunteer to a training site.

Degree: 100% (1 out of 1)

or

False

Assessment Item: Multiple Choice Question How old does a Class A volunteer need to be at least? a.17 b. 18 c. 21 d. 25 Presentation: The learner will be given a brief paragraph describing the need to have the CRC completed before the volunteer is invited to a training site.

TEXT: It is critical that all Class A volunteers have their CRC completed before they are invited to a training site.

Task #

Learning Outcome Type

Objective

Instructional Strategies

training site Next, the learner will be given a scenario where it demonstrates why it is important to have the CRC completed before they are invited to the site for training.

Scenario: The volunteer coordinator invites a class A volunteer to training before he/she has the CRC completed.

The day goes along very successful and the volunteer completes the training. The volunteer is not trained and ready to go into the field. The coordinator is relying on this volunteer to complete a number of different activities. But, before the volunteer goes out the CRC comes back and the volunteer has past criminal record that prohibits him/her to participate in the organization. So all of the time and training for that volunteer has gone to waste.

Media: A picture of a group of people attending a lecture or a seminar will be used for the scenario portion of the task. Also a no symbol with the words Invite behind it.

Task #

Learning Outcome Type

Objective

Instructional Strategies Practice Item: T/F The volunteer coordinator should invite the volunteer to a training site before the CRC is conducted.

True

or

False

Assessment Item: Multiple Choice Question

(4)3.2 Identify that the CRC can be conducted by mail

Declarative Knowledge

Objective: The Volunteer Coordinator will dentify that the CRC can be conducted by mail.

Degree: 100% (1 out of 1)

When should the Volunteer Coordinator conduct the CRC when inviting volunteer to a training site? a. Before inviting the volunteer b. After inviting the volunteer c. During inviting the volunteer d. Never conduct the CRC Presentation: Task (3)2 and (3)2.1 will be combined into one.

First, A real brief sentence stating that the CRC can be conducted by mail.

TEXT: Please Note: All Criminal Background Check can be conducted by mail if the volunteer chooses to complete it in that manner.

Next, the learner will be told to look for the mail-in version of the CRC on the SOPA website under the resource section of the SOPA database.

Task #

Learning Outcome Type

Objective

Instructional Strategies

TEXT: To use the Criminal Background Check by mail you must locate and print out the mail-in form located on the SOPA database under resource section.

Media: Display a picture of a mailbox so the learner has a better understanding that the CRC can be completed by mail. Display or give a link to a copy of the CRC background check. The learner will be given the option of printing the copy of the CRC to be mailed in.

Practice Item: T/F Volunteer Coordinators can conduct the CRC by mail True

or

False

Assessment Item: Multiple Choice Question Where is the copy of the CRC application located? a. In the mail b. In Resource section of SOPA database c. CRC’s are not required d. They are given to the Volunteer Coordinators

Task #

Learning Outcome Type

(4)3.2.1 Identify that Volunteer Coordinators can obtain copy of CRC application in Resource section of SOPA database

Declarative Knowledge

(4)3.2.2 Identify how to complete a CRC application

Declarative Knowledge

Objective

Objective: The Volunteer Coordinator will identify that they can obtain copy of CRC application in Resource section of SOPA database Degree: 100% (1 out of 1)

Instructional Strategies automatically Presentation: Media: Practice Item: Assessment Item:

SAME AS ABOVE

Objective: The Volunteer Coordinator will identify how to complete a CRC application.

Degree: 100% (1 out of 1)

Presentation: First, the learner will be presented with a paragraph explaining the objective of the next few slides.

TEXT: In the following slides you will be walked through how to complete an application for the Criminal Background Check. Each step will be outlined and discussed as you proceed through your application.

Then the learner will be presented with a picture of application.

Finally, a brief description will be mentioned on what will need to be completed in the application.

TEXT: The following items will need to be completed on the application: • Complete “Requester” box

Task #

Learning Outcome Type

Objective

Instructional Strategies • •

Use local SOPA program information and name Complete “Reason for Request” box

Media: Display a picture of the CRC application. This will ensure the learner has the correct form. Display a picture of someone filling out an application as a reminder to the volunteer coordinator.

Practice Item: T/F When filling out the application for CRC the volunteer must complete the “Reason for Request” box.

True

or

False

Assessment Item: Multiple Choice Question Which is required to Complete the application? a. Complete “Requester” box b. Use local SOPA program information and name

Task #

(4)3.2.2.1 Identify that Volunteer Coordinators must complete “Requester” box

Learning Outcome Type

Declarative Knowledge

Objective

Objective: The Volunteer Coordinator will identify that they must complete “Requester” box Degree: 100% (1 out of 1)

Instructional Strategies c. Complete “Reason for Request” box d. All of the above Presentation: The learners will be given a screen shot of the CRC form that needs to be filled out. The “Requester Box” will then be highlighted where it is located.

A text explanation will be given that learner needs to locate the “Requester” box on the CRC form and the picture shows where it is located Next the next screen will then show the “Requester Box” in a blown up screen shot and will then be shown the area where the “X” needs to be filled in A text explanation will then be given that learner needs to complete the “Requester” box on the CRC form by putting a “X” in the box Media: SOPA Logo; Screen shot of CRC form with the “requester Box” area highlighted, Enlarged Screen shot of “Requester Box” area with area for “X” highlighted.

Task #

Learning Outcome Type

Objective

Instructional Strategies

Practice Item: Multiple Choice Question What should you put in the “Requester” box? a. A check b. An “X” c. Your initials d. Leave it blank

(4)3.2.2.1.1 Identify that Volunteer Coordinators must use local SOPA program information and name

Declarative Knowledge

Objective: The Volunteer Coordinator will identify that they must use local SOPA program information and name when filling out the CRC application.

Degree: 100% (1 out of 1)

Assessment Item: True/False The volunteer Coordinator has to Complete “Requester” box.

True or False Presentation: The learners will be given a screen shot of the CRC form that needs to be filled out. The area “Requester Box” will be highlighted A text explanation will be given that learner needs to locate the “Requester Box” and fill it in with the area where the local SOPA program information and name.

Task #

Learning Outcome Type

Objective

Instructional Strategies TEXT: Locate the highlighted area on the screen shot of the CRC form.

Next, the next screen will then show the area where the local SOPA program information and name should go, ”Requester Box,” in a blown up screen shot and will then be shown where to add the correct information for the local SOPA program and name.

A text explanation will then be given that learner needs to complete the area where the local SOPA program information and name should be placed.

TEXT: In the highlighted area place your local SOPA program’s information and name.

Media: SOPA Logo; Screen shot of CRC form with the area where the local SOPA program information and name should be placed highlighted, Enlarged Screen shot of area where the local SOPA program information and name should be placed.

Practice Item: True/False The volunteer Coordinator has to use local SOPA program information and name.

True

or

False

Assessment Item: Multiple Choice Question

Task #

(4)3.2.2.2 Identify that Volunteer Coordinators must complete “Reason for Request” box

Learning Outcome Type

Declarative Knowledge

Objective

Objective: The Volunteer Coordinator will identify that they must complete the “Reason for Request” box.

Degree: 100% (1 out of 1)

Instructional Strategies What information should be added to the CRC? a. your employers name b. the local SOPA program information and name. c. whether you committed a crime or not.

Presentation: The learners will be given a screen shot of the CRC form that needs to be filled out. The area where the “Reason for Request” box, will be highlighted where it is located.

A text explanation will be given that learner needs to locate the “Reason for Request” box.

TEXT: Locate the highlighted area on the screen shot of the CRC form.

Next, the next screen will then show the “Reason for Request” box, in a blown up screen shot.

A text explanation will then be given that learner needs to complete the “Reason for Request” box.

TEXT: The highlighted area, “Reason for Request,” of this form needs to be completed.

Media: SOPA Logo; Screen shot of CRC form with the area where the local SOPA program information and name should be placed highlighted, Enlarged Screen shot of the “Reason for Request” box. Also a checklist will be given on a clipboard.

Task #

Learning Outcome Type

Objective

Instructional Strategies

Practice Item: Multiple Choice Question What does the volunteer coordinator need to complete? a. the employment box b. the for the fun of it box c. the reason for request box Assessment Item: True/False The volunteer Coordinator has to check “Other (Volunteer)”.

(4)3.2.2.2.1 Identify that Volunteer Coordinators must check “Other (Volunteer)”

Declarative Knowledge

Objective: The Volunteer Coordinator will identify that they must check “Other (Volunteer)”.

Degree: 100% (1 out of 1)

True or False Presentation: The learners will be given a screen shot of the CRC form that needs to be filled out. The area “Reason for Request” will be highlighted A text explanation will be given that learner needs to locate the “Reason for Request” box and check “Other (volunteer)” TEXT: Locate the highlighted area on the screen shot of the CRC form, “Reason for Request” and

Task #

Learning Outcome Type

Objective

Instructional Strategies then check “other (volunteer)” Media: SOPA Logo; Screen shot of CRC form with the “Reason for Request should be highlighted, Enlarged Screen shot of area “Reason for Request.” Also a picture of a pencil.

Practice Item: True/False The volunteer Coordinator does NOT need to complete the “Reason for Request” box.

True

(4)3.2.2.3 Identify that Volunteer Coordinators must complete the

Declarative Knowledge

Objective: The Volunteer Coordinator will identify that they must complete the “Requester Identification” box with an “X”.

Degree: 100% (1 out of 1)

or

False

Assessment Item: Multiple Choice Question When completing the “Reason for Request” box, what should be checked off? a. Other (volunteer) b. Personal c. Employment Presentation: The learners will be given a screen shot of the CRC form that needs to be filled out. The area where the “Requester Identification” box, will be highlighted where it is located.

Task # “Requester Identification” box

Learning Outcome Type

Objective

Instructional Strategies

A text explanation will be given that learner needs to locate the “Requester Identification” box.

TEXT: Locate the highlighted area on the screen shot of the CRC form named “Requester Identification” box.

Next, the next screen will then show the “Requester Identification” box, in a blown up screen shot.

A text explanation will then be given that learner needs to complete the “Requester Identification” box TEXT: When completing the CRC be sure to complete the “Requester Identification” box.

Media: SOPA Logo; Screen shot of CRC form with the “Requester Identification” box highlighted, Enlarged Screen shot of the “Requester Identification” box.

Also a picture of a person writing will remind them of filling out the required information.

Task #

Learning Outcome Type

Objective

Instructional Strategies

Practice Item: True/False The volunteer Coordinator has to complete the “Requester Identification” box True

(4)3.2.2.3.1 Identify that Volunteer Coordinators must check “Individual/Noncri minal Justice Agency”

Declarative Knowledge

Objective: The Volunteer Coordinator will identify that they must check “Individual/Noncriminal Justice Agency”.

Degree: 100% (1 out of 1)

or

False

Assessment Item: Multiple Choice Question Place a screen shot of the CRC form onto the screen.

Which highlighted section needs to be completed by the requester? a. requester Identification box b. employment line c. the answer box Presentation: The learners will be given a screen shot of the CRC form that needs to be filled out. The area “Requester Identification” will be highlighted.

A text explanation will be given that learner needs to locate the “Requester Identification” box and check “Individual/ Noncriminal Justice Agency” TEXT: Locate the highlighted area on the screen shot of the CRC form, “Requester Information” and then check “Individual/ Noncriminal Justice Agency” Media: SOPA Logo; Screen shot of CRC form with the “Requester Information” should be highlighted,

Task #

Learning Outcome Type

Objective

Instructional Strategies Enlarged Screen shot of area “Requester Information.”

Practice Item: True/False The volunteer Coordinator has to check “Individual/Noncriminal Justice Agency” True

(4)3.2.3 Identify that Volunteer Coordinators must send CRC application to PA State Police Central Repository

Declarative Knowledge

Objective: The Volunteer Coordinator will identify that they must send the CRC application to PA State Police Central Repository.

Degree: 100% (1 out of 1)

or

False

Assessment Item: Fill in the Blank/Multiple Choice The volunteer Coordinator has to check ______________________. a. requester Identification box b. individual/ noncriminal justice agency c. local SOPA agency Presentation: The learner will be given an address and a short description of what to do with the CRC application.

TEXT: At the completion of the Criminal Records Check (CRC) it should be mailed to the following address: PA State Police Central Repository 1800 Elmerton Avenue Harrisburg, PA 17110 Media: A picture of the State Police Repository will be added to give it an extra visual for the learners. A caption under the picture saying, “PA State Police

Task #

Learning Outcome Type

Objective

Instructional Strategies Central Repository,” will be added.

Practice Item: Multiple Choice Question Where should the CRC application be sent to? a. SOPA main office b. PA State Police Central Repository c. The Athletes d. The CRC does not need to be sent anywhere Assessment Item: True/False The CRC application should be sent to the PA State Police Central Repository.

(4)3.2.3.1 Identify that Volunteer Coordinators must

Declarative Knowledge

Objective: The Volunteer Coordinator will identify that they must allow 6-8 weeks for “Criminal Record Attached” CRC to be processed.

Degree: 100% (1 out of 1)

True or False Presentation: Combination of (4)3.2.3.1 and (4)3.2.3.2.

The learner will be given two paragraphs. The first paragraph will describe the allowance of 6-8 weeks for a person with a criminal record to be processed.

Task # allow 6-8 weeks for “Criminal Record Attached” CRC to be processed

Learning Outcome Type

Objective

Instructional Strategies The second paragraph will describe the allowance of 3 weeks for a person with no record to be processed.

TEXT:After sending for your Criminal Records Check please allow six to eight weeks for the process to occur for someone who has a “criminal record.”

After sending for your Criminal Record Check please allow three weeks for the process to occur for someone who has “no record.”

Media: The will be an animated picture of a stapler and papers that will be stapled together for the effect of an attached record.

Practice Item: Multiple Choice Question How long does a Volunteer Coordinator need to wait for the “Criminal Record Attached” CRC to be processed? a. 1 -2 weeks b. 3 - 6 weeks c. 4 -5 weeks d. 6 -8 weeks

Task #

Learning Outcome Type

Objective

Instructional Strategies How long does a Volunteer Coordinator need to wait for “No Record” CRC to be processed? a.1 week b. 2 weeks c. 3 weeks d. 4 weeks Assessment Item: Matching Match up the length of time it takes for a CRC to be processed.

Answers: A. 3 weeks B. 6-8 weeks

(4)3.2.3.2 Identify that Volunteer Coordinators must allow 3 weeks for “No Record” CRC to be processed (4)3.2.4 Identify that Volunteer Coordinators must notify individual if

Declarative Knowledge

Objective: The Volunteer Coordinator will identify that they must allow 3 weeks for “No Record” CRC to be processed.

Degree: 100% (1 out of 1)

Declarative Knowledge

Objective: The Volunteer Coordinator will identify that they must notify individual if CRC returned with “Criminal Record Attached” Degree: 100% (1 out of 1)

_____“Criminal Record Attached” _____”No Record” Same as (4)3.2.3.1

Presentation: The learner will be given a statement on what to do if a Criminal Background Check comes back with a Criminal Record Attached.

Task # CRC returned with “Criminal Record Attached�

Learning Outcome Type

Objective

Instructional Strategies TEXT: When receiving back a Criminal Records Check with a criminal record attached the individual has to be notified.

Next, the learner will be shown a picture of the SOPA official letter and told to use it when notifying the individual.

TEXT: After receiving notification of an individual having a criminal record the person must be notified.

When notifying the individual you must use the SOPA official letter.

Finally, The learner will be given another paragraph stating the importance of attaching a copy of the background check to the letter.

TEXT: When notifying the individual with the official SOPA letter be sure to attach a copy of their criminal record. It is appropriate to do so to ensure no further questioning.

Media: A picture of the SOPA official letter will be shown on the screen to allow the volunteer coordinator to see what it looks like. Also place an animated picture of a stapler stapling to remind the volunteer coordinator to attach a copy of the background check.

Task #

Learning Outcome Type

Objective

Instructional Strategies

Practice Items: Multiple Choice, T/F Who must the Volunteer Coordinator notify of CRC returned with “Criminal Record Attached�? a. SOPA Athletes b. SOPA Management c. The SOPA President d. The individual Volunteer Coordinators need to use SOPA official letter.

True

or

False

Volunteer Coordinators do NOT need to attach copy of background check.

True or False Assessment Item: Fill in the Blank In the following paragraph correctly fill in the blanks with the appropriate word.

When receiving back a Criminal Records Check with a criminal record attached the individual has to be ______________. When getting in touch with that individual be sure to use the official ___________ letter. Finally, when sending out the letter be sure to

Task #

(4)3.2.4.1 Identify that Volunteer Coordinators must use official SOPA letter (4)3.2.4.1.1 Identify that Volunteer Coordinators must attach copy of background check (4)3.3 Identify that the CRC can be conducted online

Learning Outcome Type

Objective

Instructional Strategies attach a copy of the individual’s ___________________.

Same as (4)3.2.4

Declarative Knowledge

Objective: The Volunteer Coordinator will identify that they must use an official SOPA letter when notifying an ineligible individual.

Degree: 100% (1 out of 1)

Declarative Knowledge

Objective: The Volunteer Coordinator will identify that they must attach copy of background check to the official SOPA letter.

Degree: 100% (1 out of 1)

Same as (4)3.2.4

Declarative Knowledge

Objective: The Volunteer Coordinator will identify that the CRC can be conducted online.

Degree: 100% (1 out of 1)

Presentation: The learner will be given a paragraph stating the opportunity to conduct the CRC online.

TEXT: When all Class A volunteers apply for volunteering they must complete a PA State Police CRC Application. On this page you will see what a CRC looks like. The CRC may be conducted online.

Media: Display a picture of the CRC Police Application. Also a picture of a computer is added to verify that it can be taken online.

Task #

Learning Outcome Type

Objective

Instructional Strategies

Practice Item: True/False Volunteer Coordinators can conduct the CRC by online True

(4)3.3.1 Identify that

Declarative Knowledge

Objective: The Volunteer Coordinator will identify that they can establish a PA Access to Criminal History (PATCH) account to

or

False

Assessment Item: Fill in the Blank The Criminal Records Check may be conducted _________________.

Presentation: The learner will be given a paragraph stating that the Volunteer Coordinator must open an account to

Task # Volunteer Coordinators can establish a PA Access to Criminal History (PATCH) account

Learning Outcome Type

Objective conduct future CRCS. Degree: 100% (1 out of 1)

Instructional Strategies access the Criminal History (PATCH).

TEXT: Before doing a Criminal Records check online the Volunteer Coordinator must open a PA Access account to establish the records check.

Media: Display a screen shot of the PA Criminal History page. Also, highlight the web address for that. Also display a picture of a police officer. Also a Car.

Task #

Learning Outcome Type

Objective

Instructional Strategies Practice Item: True/False Establishing a PA Access to Criminal History (PATCH) account will allow Volunteer Coordinators to conduct future CRC’s.

True

(4)3.3.2 Identify how to access PATCH system website

Declarative Knowledge

Objective: The Volunteer Coordinator will identify how to access PATCH system website at https://epatch.state.pa.us/ Degree: 100% (1 out of 1)

or

False

Assessment Item: Fill in the Blank Establishing a PA Access to Criminal History (PATCH) account will allow Volunteer Coordinators to conduct future ___________.

Presentation: The learner will be given a paragraph that identifies how to access the PATCH system website.

TEXT: Once an account is setup to access the PATCH system you must then access the PATCH website.

Below is the PATCH website. https://epatch.state.pa.us/ Media: A screen shot of the PATCH website will be displayed and the website will be highlighted to ensure proper address. Also, the following pictures can be added for dramatic effects. https://epatch.state.pa.us/

Task #

Learning Outcome Type

Objective

Instructional Strategies

Practice Item: Multiple Choice Question What is the website for PATCH? a. https://epatch.state.pa.us/ b. http://www.specialolympicspa.org/ c. http://www.specialolympicspatch.com d. http://www.patch.com

(4)3.3.3

Declarative Knowledge

Objective: The Volunteer Coordinator will

Assessment Item: Fill in the Blank Type in the name of the exact website for the Criminal Records Check. _______________________ Presentation:

Task #

Identify that Volunteer Coordinators must submit application

Learning Outcome Type

Objective identify that they must submit the application.

Degree: 100% (1 out of 1)

Instructional Strategies The learner will be given a paragraph to describe that the volunteer coordinator must submit the application when finished filling out the required material.

TEXT: After filling out all the required information on the Criminal Records Check the Volunteer Coordinator must submit the application. Be sure to click on the “Proceed” button, when completed.

Media: A screen shoot of the official page to submit the application will be posted. On that page the “Proceed” button will be highlight as an extra reminder that they must submit the application. A picture of a submit button will also be displayed.

Task #

Learning Outcome Type

Objective

Instructional Strategies Practice Item: True/False The Volunteer Coordinator needs to submit the application.

True

(4)3.3.3.1 Identify that Volunteer Coordinators should expect immediate response for “No Record” CRC

Declarative Knowledge

Objective: The Volunteer Coordinator will identify that they should expect immediate response for “No Record” CRC. Degree: 100% (1 out of 1)

or

False

Assessment Item: Multiple Choice Question Once all the required fields are filled out what must you do afterwards? a. cancel the application b. submit the application c. start the application over d. hand it in Presentation: A paragraph will be presented to the learner describing the expectance of an immediate response for a “No Record” CRC. TEXT: After submitting the Criminal Records Check expect to get an immediate response. An immediate response will occur only if the volunteer doesn’t have a record.

Media: A few pictures of a stop watch and a person expecting something will be displayed to give the learner an expectancy of a timely arrival.

Task #

Learning Outcome Type

Objective

Instructional Strategies

Practice Item: True/False The Volunteer Coordinator will Identify to expect immediate response for “No Record” CRC True

(4)3.3.3.1.1 Identify that Volunteer Coordinators must assign “No Record” volunteer immediately

Declarative Knowledge

Objective: The Volunteer Coordinator will identify that they must assign a “No Record” volunteer immediately.

Degree: 100% (1 out of 1)

or

False

Assessment Item: Multiple Choice Question How long can be expected for a response for a “No Record” CRC? a. 1 – 2 weeks b. 3 – 4 weeks c. 5 – 6 weeks d. Immediate response Presentation: The learner will receive a paragraph stating that if the volunteer receives a “No Record” then that volunteer will be assigned a duty immediately.

TEXT: After receiving back notification of a “No Record” for that volunteer immediately assign him/her a task.

Media: A picture of a no symbol will be pasted on the

Task #

Learning Outcome Type

Objective

Instructional Strategies screen underneath the symbol the words “NO RECORD” will be displayed. Also, a picture of a person sitting a desk will be displayed. The purpose of these pictures is to give emphasis on assigning duties to volunteers that have “No Records.”

Practice Item: Multiple Choice Question How long should a Volunteer Coordinator to assign a “No Record” volunteer? a. Immediately b. 1 – 2 weeks c. 3 – 4 weeks d. 5 – 6 weeks Assessment Item: True/False The Volunteer Coordinator will identify to assign “No Record” volunteer immediately

(4)3.3.4 Identify that Volunteer Coordinators must notify the

Declarative Knowledge

Objective: The Volunteer Coordinator will identify that they must notify the individual and the SOPA President of a CRC returned with “Criminal Record Attached”.

Degree: 100% (1 out of 1)

True or False Presentation: The learner will be given a statement on what to do if a Criminal Background Check comes back with a Criminal Record Attached.

TEXT: When receiving back a Criminal Records Check

Task # individual and the SOPA President of a CRC returned with “Criminal Record Attached�

Learning Outcome Type

Objective

Instructional Strategies with a criminal record attached the individual has to be notified.

Next, the learner will be shown a picture of the SOPA official letter and told to use it when notifying the individual.

TEXT: After receiving notification of an individual having a criminal record the person must be notified.

When notifying the individual you must use the SOPA official letter.

Finally, The learner will be given another paragraph stating the importance of attaching a copy of the background check to the letter.

TEXT: When notifying the individual with the official SOPA letter be sure to attach a copy of their criminal record. It is appropriate to do so to ensure no further questioning.

Media: A picture of the SOPA official letter will be shown on the screen to allow the volunteer coordinator to see what it looks like. Also place an animated picture of a stapler stapling to remind the volunteer coordinator to attach a copy of the background check.

Task #

Learning Outcome Type

Objective

Instructional Strategies Practice Item: Multiple Choice Question Who must the Volunteer Coordinator notify of CRC returned with “Criminal Record Attached�? a. SOPA Athletes b. SOPA Management c. SOPA President d. The individual Practice Item: True/False Volunteer Coordinators need to use an official SOPA letter when notifying an ineligible individual.

True

or

False

Practice Item: True/False Volunteer Coordinators do NOT need to use Attach copy of background check True

or

False

Assessment Item: Fill in the Blanks In the following paragraph correctly fill in the blanks with the appropriate word.

When receiving back a Criminal Records Check with a criminal record attached the individual has to be ______________. When getting in touch with that individual be sure to use the official ___________ letter. Finally, when sending out the letter be sure to

Task #

(4)3.3.4.1 Identify that Volunteer Coordinators must use an official SOPA letter

Learning Outcome Type

Declarative Knowledge

Objective

Objective: The Volunteer Coordinator will identify that they must use an official SOPA letter when notifying an ineligible individual.

Degree: 100% (1 out of 1)

Instructional Strategies attach a copy of the individual’s ___________________.

Same as (4)3.3.4

Media Rationale Special Olympics Pennsylvania Volunteer Coordinator Training

Prepared by: Sarah Peters Sara Boyce Corey Aucker Jennie Toter Timothy Lombardo

November 29, 2007

Media Rationale Media Graphics/Photographs

Audio

Instructional Rationale Photographs supplied by Special Olympics Pennsylvania were used on every page of the Volunteer Coordinator Training. By placing an inspiring picture of a SOPA athlete or volunteer on each page, the learners will be motivated and excited to continue through the training course.

Graphics and other photographs were used on many pages of the training to improve the learners’ ability to understand and comprehend the material. The Multimedia Principle states that by combining relevant graphics and photographs with text in eLearning lessons, the learner will better understand the material presented to them and engage in active learning. The learners will be able to utilize the graphics to make connections with the narrated onscreen text.

Audio was recorded for each page of the training in order to address all types of learning styles. The learner has the ability to turn the audio on and off as desired.

Audio was also recorded for individuals who may be visually impaired and are unable to read the text on the screen.

The Redundancy Principle states that in certain conditions it is beneficial to supply the learners with narrated onscreen text.

Narration is provided in order to augment the onscreen text and aid the SOPA Volunteer Coordinators in learning the content presented in the training.

Reference: Mayer, R.E., and Clark, R.C. (2003). eLearning and the Science of Instruction. San Francisco, CA: Pfeiffer.

Flowcharts Special Olympics Pennsylvania Volunteer Coordinator Training

Prepared by: Sarah Peters Sara Boyce Corey Aucker Jennie Toter Timothy Lombardo

December 4, 2007

Start

I Page Navigation

Exit Training Exit Training

Exit Training or Go to Home or Go to Help or Go forward?

Go to Home

Go to Help Go forward

Welcome Page

Welcome Page

Help (New Window)

Welcome Page

II Welcome Page Module 1 Exit Training

Exit Training

Select Module 1

Select Module

Choose Module or Exit Training or Go to Home or Go to Help or Go Back or Go forward?

Choose Module

Go to Home

Welcome Page

Select Module 2 Go back Go to Help

Go forward

Module 2

Start

Module 1

Help (New Window)

Module 1 Module 1

Volunteer Recruitment

Volunteer Training

Volunteer Training

Module 1

Exit Training

Volunteer Records

Volunteer Records

Select Section

Recognition Plan

Choose Section

Choose Section or Exit Training or Go to Home or Go to Help or Go Back or Go forward?

Go to Home

Go to Help

Committee Activities

Welcome Page

Recognition Plan

Go back

Placing Volunteers

Exit Training

Go forward Placing Volunteers

Committee Activities

Welcome Page

Volunteer Recruitment

Help (New Window)

Module 1

Volunteer Recruitment

Volunteer Training

Volunteer Training

Volunteer Recruitment

Volunteer Recruitment

Exit Training

Volunteer Records

Volunteer Records

Select Section

Recognition Plan

Choose Section

Choose Section or Exit Training or Go to Home or Go to Help or Go Back or Go forward?

Go to Home

Go to Help

Committee Activities

Welcome Page

Recognition Plan

Go back

Placing Volunteers

Exit Training

Go forward Placing Volunteers

Module 1 Committee Activities

Volunteer Recruitment 2

Help (New Window)

Module 1

Volunteer Recruitment

Volunteer Recruitment 2

Volunteer Training

Volunteer Training

Volunteer Recruitment 2

Exit Training

Volunteer Records

Volunteer Records

Select Section

Recognition Plan

Choose Section

Choose Section or Exit Training or Go to Home or Go to Help or Go Back or Go forward?

Go to Home

Go to Help

Committee Activities

Welcome Page

Recognition Plan

Go back

Placing Volunteers

Exit Training

Go forward Placing Volunteers

Committee Activities

Volunteer Recruitment

Volunteer Training

Help (New Window)

Module 1

Volunteer Recruitment

Volunteer Training

Volunteer Training

Volunteer Training

Volunteer Training

Exit Training

Volunteer Records

Volunteer Records

Select Section

Recognition Plan

Choose Section

Choose Section or Exit Training or Go to Home or Go to Help or Go Back or Go forward?

Go to Home

Go to Help

Committee Activities

Welcome Page

Recognition Plan

Go back

Placing Volunteers

Exit Training

Go forward Placing Volunteers

Committee Activities

Volunteer Recruitment 2

Volunteer Records

Help (New Window)

Module 1

Volunteer Recruitment

Volunteer Training

Volunteer Training

Volunteer Records

Volunteer Records

Exit Training

Volunteer Records

Volunteer Records

Select Section

Recognition Plan

Choose Section

Choose Section or Exit Training or Go to Home or Go to Help or Go Back or Go forward?

Go to Home

Go to Help

Committee Activities

Welcome Page

Recognition Plan

Go back

Placing Volunteers

Exit Training

Go forward Placing Volunteers

Committee Activities

Volunteer Training

Recognition Plan

Help (New Window)

Module 1

Volunteer Recruitment

Volunteer Training

Volunteer Training

Recognition Plan

Recognition Plan

Exit Training

Volunteer Records

Volunteer Records

Select Section

Recognition Plan

Choose Section

Choose Section or Exit Training or Go to Home or Go to Help or Go Back or Go forward?

Go to Home

Go to Help

Committee Activities

Welcome Page

Recognition Plan

Go back

Placing Volunteers

Exit Training

Go forward Placing Volunteers

Committee Activities

Volunteer Records

Placing Volunteers

Help (New Window)

Module 1

Volunteer Recruitment

Volunteer Training

Volunteer Training

Placing Volunteers

Placing Volunteers

Exit Training

Volunteer Records

Volunteer Records

Select Section

Recognition Plan

Choose Section

Choose Section or Exit Training or Go to Home or Go to Help or Go Back or Go forward?

Go to Home

Go to Help

Committee Activities

Welcome Page

Recognition Plan

Go back

Placing Volunteers

Exit Training

Go forward Placing Volunteers

Committee Activities

Recognition Plan

Placing Volunteers 2

Help (New Window)

Module 1

Volunteer Recruitment

Placing Volunteers 2

Volunteer Training

Volunteer Training

3

Exit Training

Volunteer Records

Volunteer Records

Select Section

Recognition Plan

Choose Section

Choose Section or Exit Training or Go to Home or Go to Help or Go Back or Go forward?

Go to Home

Go to Help

Committee Activities

Welcome Page

Recognition Plan

Go back

Placing Volunteers

Exit Training

Go forward Placing Volunteers

Committee Activities

Placing Volunteers

Placing Volunteers 3

Help (New Window)

Module 1

Volunteer Recruitment

Placing Volunteers 3

Volunteer Training

Volunteer Training

3

Exit Training

Volunteer Records

Volunteer Records

Select Section

Recognition Plan

Choose Section

Choose Section or Exit Training or Go to Home or Go to Help or Go Back or Go forward?

Go to Home

Go to Help

Committee Activities

Welcome Page

Recognition Plan

Go back

Placing Volunteers

Exit Training

Go forward Placing Volunteers

Committee Activities

Placing Volunteers 2

Committee Activities

Help (New Window)

Module 1

Volunteer Recruitment

Volunteer Training

Volunteer Training

Committee Activities

Committee Activities

Exit Training

Volunteer Records

Volunteer Records

Select Section

Recognition Plan

Choose Section

Choose Section or Exit Training or Go to Home or Go to Help or Go Back or Go forward?

Go to Home

Go to Help

Committee Activities

Welcome Page

Recognition Plan

Go back

Placing Volunteers

Exit Training

Go forward Placing Volunteers

Committee Activities

Placing Volunteers 3

Module 1 Summery

Help (New Window)

Module 1

Volunteer Recruitment

Volunteer Training

Volunteer Training

Module 1 Summery

Module 1 Summery

Exit Training

Volunteer Records

Volunteer Records

Select Section

Recognition Plan

Choose Section

Choose Section or Exit Training or Go to Home or Go to Help or Go Back or Go forward?

Go to Home

Go to Help

Committee Activities

Welcome Page

Recognition Plan

Go back

Placing Volunteers

Exit Training

Go forward Placing Volunteers

Committee Activities

Committee Activities

Module 1 Assessment

Help (New Window)

Module 1

Volunteer Recruitment

Volunteer Training

Volunteer Training

Mod1 Assessment

3

Exit Training

Volunteer Records

Volunteer Records

Select Section

Recognition Plan

Choose Section

Choose Section or Exit Training or Go to Home or Go to Help or Go Back or Go forward?

Go to Home

Go to Help

Committee Activities

Welcome Page

Recognition Plan

Go back

Placing Volunteers

Exit Training

Go forward Placing Volunteers

Committee Activities

Committee Activities 2

Mod1 Assessment 2

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Input Name

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3

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Module 1

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Module 1

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Module 1

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Module 1

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Module 1

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Module 1 Assessment

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Mod1Asses sment 11

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Mod1 Assessment 11

Module 1 Exit Training or Cancel Assessment or Done with Assessment or Go forward

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Exit Training

Module 1

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Done with Assessment Go forward Module 1 Assessment

Mod1 Assessment 2 Module 2

Mod1 Assessment Done

Mod1 Assessment Done

Mod1 Assessment Fail

Answers

No

100% Correct?

OK

Print or “OK�

Exit Training

Exit Training

Yes

Print Go forward

Mod1 Assessment Pass

Module 2

Print Answers

Mod1 Assessment Fail

Mod1 Assessment Fail

Module 1 Exit Training

Select Module 1

Select Module

Select Module 2

Mod1 Assessment 2

Choose Module

Choose Module or Exit Training or Go to Home or Go to Help?

Exit Training

Mod1 Assessment Pass

Mod1 Assessment Pass

Module 1 Exit Training

Exit Training

Select Module 1

Select Module

Choose Module

Choose Module or Exit Training or Go to Home or Go to Help?

Go to Home

Welcome Page

Select Module 2

Go to Help

Module 2

Help (New Window)

Module 2 Module 2

Confidentiality Policy

Volunteer Registration

Volunteer Registration

Mod2

Exit Training

Criminal Record Check

Exit Training

Criminal Record Check

Select Section

Choose Section

Choose Section or Exit Training or Go to Home or Go to Help or Go Back or Go forward?

Go to Home

Go back Go to Help

Go forward

Mod1 Assessment 2

ConfidPol 1

Welcome Page

Help (New Window)

Confidentiality Policies

Module 2

Confidentiality Policy

Volunteer Registration

Volunteer Registration

ConfidPol1

Exit Training

Criminal Record Check

Exit Training

Criminal Record Check

Select Section

Choose Section

Choose Section or Exit Training or Go to Home or Go to Help or Go Back or Go forward?

Go to Home

Go back Go to Help

Go forward

Module 2a

Confidentiality Policies 2

Welcome Page

Help (New Window)

Confidentiality Policies 2

Module 2

Confidentiality Policy

Volunteer Registration

Volunteer Registration

ConfidPol2

Exit Training

Criminal Record Check

Exit Training

Criminal Record Check

Select Section

Choose Section

Choose Section or Exit Training or Go to Home or Go to Help or Go Back or Go forward?

Go to Home

Go back Go to Help

Go forward

Confidentiality Policies

Volunteer Registration

Welcome Page

Help (New Window)

Module 2

Confidentiality Policy

Volunteer Registration

Volunteer Registration

Volunteer Registration

VolReg1

Exit Training

Criminal Record Check

Exit Training

Criminal Record Check

Select Section

Choose Section

Choose Section or Exit Training or Go to Home or Go to Help or Go Back or Go forward?

Go to Home

Go back Go to Help

Go forward

Confidentiality Policies 2

Volunteer Registration 2

Welcome Page

Help (New Window)

Module 2

Confidentiality Policy

Volunteer Registration 2

Volunteer Registration

Volunteer Registration

VolReg2

Exit Training

Criminal Record Check

Exit Training

Criminal Record Check

Select Section

Choose Section

Choose Section or Exit Training or Go to Home or Go to Help or Go Back or Go forward?

Go to Home

Go back Go to Help

Go forward

Volunteer Registration

Volunteer Registration 3

Welcome Page

Help (New Window)

Module 2

Confidentiality Policy

Volunteer Registration 3

Volunteer Registration

Volunteer Registration

VolReg3

Exit Training

Criminal Record Check

Exit Training

Criminal Record Check

Select Section

Choose Section

Choose Section or Exit Training or Go to Home or Go to Help or Go Back or Go forward?

Go to Home

Go back Go to Help

Go forward

Volunteer Registration 2

Volunteer Registration 4

Welcome Page

Help (New Window)

Module 2

Confidentiality Policy

Volunteer Registration 4

Volunteer Registration

Volunteer Registration

VolReg4

Exit Training

Criminal Record Check

Exit Training

Criminal Record Check

Select Section

Choose Section

Choose Section or Exit Training or Go to Home or Go to Help or Go Back or Go forward?

Go to Home

Go back Go to Help

Go forward

Volunteer Registration 3

Volunteer Registration 5

Welcome Page

Help (New Window)

Module 2

Confidentiality Policy

Volunteer Registration 5

Volunteer Registration

Volunteer Registration

VolReg5

Exit Training

Criminal Record Check

Exit Training

Criminal Record Check

Select Section

Choose Section

Choose Section or Exit Training or Go to Home or Go to Help or Go Back or Go forward?

Go to Home

Go back Go to Help

Go forward

Volunteer Registration 4

Criminal Record Check

Welcome Page

Help (New Window)

Module 2

Confidentiality Policy

Criminal Record Check

Volunteer Registration

Volunteer Registration

CRC1

Exit Training

Criminal Record Check

Exit Training

Criminal Record Check

Select Section

Choose Section

Choose Section or Exit Training or Go to Home or Go to Help or Go Back or Go forward?

Go to Home

Go back Go to Help

Go forward

Volunteer Registration 5

Criminal Record Check 2

Welcome Page

Help (New Window)

Module 2

Confidentiality Policy

Criminal Record Check 2

Volunteer Registration

Volunteer Registration

CRC2

Exit Training

Criminal Record Check

Exit Training

Criminal Record Check

Select Section

Choose Section

Choose Section or Exit Training or Go to Home or Go to Help or Go Back or Go forward?

Go to Home

Go back Go to Help

Go forward

Criminal Record Check

Criminal Record Check 3

Welcome Page

Help (New Window)

Module 2

Confidentiality Policy

Criminal Record Check 3

Volunteer Registration

Volunteer Registration

CRC3

Exit Training

Criminal Record Check

Exit Training

Criminal Record Check

Select Section

Choose Section

Choose Section or Exit Training or Go to Home or Go to Help or Go Back or Go forward?

Go to Home

Go back Go to Help

Go forward

Criminal Record Check 2

Criminal Record Check 4

Welcome Page

Help (New Window)

Module 2

Confidentiality Policy

Criminal Record Check 4

Volunteer Registration

Volunteer Registration

CRC4

Exit Training

Criminal Record Check

Exit Training

Criminal Record Check

Select Section

Choose Section

Choose Section or Exit Training or Go to Home or Go to Help or Go Back or Go forward?

Go to Home

Go back Go to Help

Go forward

Criminal Record Check 3

Criminal Record Check 5

Welcome Page

Help (New Window)

Module 2

Confidentiality Policy

Criminal Record Check 5

Volunteer Registration

Volunteer Registration

CRC5

Exit Training

Criminal Record Check

Exit Training

Criminal Record Check

Select Section

Choose Section

Choose Section or Exit Training or Go to Home or Go to Help or Go Back or Go forward?

Go to Home

Go back Go to Help

Go forward

Criminal Record Check 4

Criminal Record Check 6

Welcome Page

Help (New Window)

Module 2

Confidentiality Policy

Criminal Record Check 6

Volunteer Registration

Volunteer Registration

CRC6

Exit Training

Criminal Record Check

Exit Training

Criminal Record Check

Select Section

Choose Section

Choose Section or Exit Training or Go to Home or Go to Help or Go Back or Go forward?

Go to Home

Go back Go to Help

Go forward

Criminal Record Check 5

Criminal Record Check 7

Welcome Page

Help (New Window)

Module 2

Confidentiality Policy

Criminal Record Check 7

Volunteer Registration

Volunteer Registration

CRC7

Exit Training

Criminal Record Check

Exit Training

Criminal Record Check

Select Section

Choose Section

Choose Section or Exit Training or Go to Home or Go to Help or Go Back or Go forward?

Go to Home

Go back Go to Help

Go forward

Criminal Record Check 6

Criminal Record Check 8

Welcome Page

Help (New Window)

Module 2

Confidentiality Policy

Criminal Record Check 8

Volunteer Registration

Volunteer Registration

CRC8

Exit Training

Criminal Record Check

Exit Training

Criminal Record Check

Select Section

Choose Section

Choose Section or Exit Training or Go to Home or Go to Help or Go Back or Go forward?

Go to Home

Go back Go to Help

Go forward

Criminal Record Check 7

Criminal Record Check 9

Welcome Page

Help (New Window)

Module 2

Confidentiality Policy

Criminal Record Check 9

Volunteer Registration

Volunteer Registration

CRC9

Exit Training

Criminal Record Check

Exit Training

Criminal Record Check

Select Section

Choose Section

Choose Section or Exit Training or Go to Home or Go to Help or Go Back or Go forward?

Go to Home

Go back Go to Help

Go forward

Criminal Record Check 8

Criminal Record Check 10

Welcome Page

Help (New Window)

Module 2

Confidentiality Policy

Criminal Record Check 10

Volunteer Registration

Volunteer Registration

CRC10

Exit Training

Criminal Record Check

Exit Training

Criminal Record Check

Select Section

Choose Section

Choose Section or Exit Training or Go to Home or Go to Help or Go Back or Go forward?

Go to Home

Go back Go to Help

Go forward

Criminal Record Check 9

Criminal Record Check 11

Welcome Page

Help (New Window)

Module 2

Confidentiality Policy

Criminal Record Check 11

Volunteer Registration

Volunteer Registration

CRC11

Exit Training

Criminal Record Check

Exit Training

Criminal Record Check

Select Section

Choose Section

Choose Section or Exit Training or Go to Home or Go to Help or Go Back or Go forward?

Go to Home

Go back Go to Help

Go forward

Criminal Record Check 10

Criminal Record Check 12

Welcome Page

Help (New Window)

Module 2

Confidentiality Policy

Criminal Record Check 12

Volunteer Registration

Volunteer Registration

CRC12

Exit Training

Criminal Record Check

Exit Training

Criminal Record Check

Select Section

Choose Section

Choose Section or Exit Training or Go to Home or Go to Help or Go Back or Go forward?

Go to Home

Go back Go to Help

Go forward

Criminal Record Check 10

Mod2Sum

Welcome Page

Help (New Window)

Mod2Sum Module 2

Confidentiality Policy

Volunteer Registration

Volunteer Registration

Mod2Sum

Exit Training

Criminal Record Check

Exit Training

Criminal Record Check

Select Section

Choose Section

Choose Section or Exit Training or Go to Home or Go to Help or Go Back or Go forward?

Go to Home

Go back Go to Help

Go forward

Criminal Record Check 18

Mod2 Assessment

Welcome Page

Help (New Window)

Module 2

Confidentiality Policy

Volunteer Registration

Volunteer Registration

Mod2 Assessment

Mod2Sum

Exit Training

Criminal Record Check

Exit Training

Criminal Record Check

Select Section

Choose Section

Choose Section or Exit Training or Go to Home or Go to Help or Go Back or Go forward?

Go to Home

Go back Go to Help

Go forward

Criminal Record Check 18

Mod2 Assessment 2

Welcome Page

Help (New Window)

Mod2 Assessment 2

Input Name

Exit Training Exit Training

3

Module 2

Module 2

Select Section

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Cancel Assessment or Exit Training or Go forward?

Module 2 Assessment

Go forward

Mod2 Assessment 2

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Mod2Asses sment 3

Input Answer 1

Module 2

Input Answer 2

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Module 2

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Module 2 Assessment

Go forward

Mod2 Assessment 2

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Module 2

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Module 2 Assessment

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Mod2 Assessment 2

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Module 2

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Module 2

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Module 2

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Mod2 Assessment 2

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Module 2

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Module 2 Assessment

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Module 2

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Mod2 Assessment 2

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Module 2

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Module 2 Assessment

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Mod2 Assessment 2

Mod2Asses sment 11

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Mod2Asses sment 11

Module 2 Exit Training or Cancel Assessment or Done with Assessment or Go forward Module 2

Cancel Assessment

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Module 2 Assessment

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Answers

No

100% Correct?

OK

Print or “OK�

Exit Training

Exit Training

Yes

Print Go forward

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Module 2

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Module 2 Exit Training

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Select Module 1

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Choose Module or Exit Training or Go to Home or Go to Help?

Go to Home

Welcome Page

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Go to Help

Mod1 Assessment 2

Help (New Window)

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Go to Home

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Module 2

Help (New Window)

Storyboards Special Olympics Pennsylvania Volunteer Coordinator Training

Prepared by: Sarah Peters Sara Boyce Corey Aucker Jennie Toter Timothy Lombardo

December 4, 2007

Date: 12/03

Version:2.0

Revision: 3.0

Storyboard: Page Navigation

Module Title: Module 1 – Page Navigation Page Title: Page Navigation

Subject Matter Expert: Wendy Waltman

Page Type: Introduction

Main Text Image Description: Page Navigation

Navigation for the Special Olympics Training Module 1 and 2 is accomplished by using the mouse and clicking on navigation buttons to move through the training.

The Welcome page screenshot below contains the navigation buttons and menu buttons you will be using to access the training module.

• Help button – takes you to a help page • Exit button – exits the training • Home – takes you to the welcome page of module 1 or 2 • Menu buttons – takes you to the different sections of the training • Previous Page – takes you to the last page you viewed • Next Page – takes you the next page in the training

Start by clicking the next page button.

Then, as you complete each page, click the next page button at the top right‐hand corner of each page. By doing this, you will move through all the training sections in order..

Documents and Resources: SOPA_Logo.jpg, Animation: N/A Audio Script: Same as text

Performance Objective: N/A

Audio Format: Mp3

Assessment Item: N/A

Practice Item: N/A

Date: 12/03

Version:2.0

Revision: 3.0

Storyboard: Welcome Page

Module Title: Module 1 – Welcome Page Page Title: Welcome Page

Subject Matter Expert: Wendy Waltman

Welcome to the Special Olympics Pennsylvania Volunteer Coordinator Training

This training consists of two modules that need to be completed for your training requirements for Special Olympics Pennsylvania.

Module 1

Module 1 is the Volunteer Responsibilities section of the Volunteer Coordinator training and this is the first part of the training requirements for the Special Olympics Pennsylvania.

When you have completed this section of the training you will be required to take an assessment of 16 questions which you are required to pass in order to move on to Module 2.

Module 2

Module 2 is the Policies and Procedures for the Volunteer Coordinator position.

Special Olympics Pennsylvania requires all coordinators to follow the steps outlined in this training when coordinating the volunteers in their program.

When you have completed this section of the training you will be required to take an assessment of 16 questions.

Page Type: Information

Image Description:

Documents and Resources: SOPA_Logo.jpg, Copy of torch at dusk SG 07.jpg Animation: N/A Audio Script: Same as text

Performance Objective: N/A

Audio Format: Mp3

Assessment Item: N/A

Practice Item: N/A

Date: 12/03

Version:2.0

Revision: 3.0

Storyboard: Module 1

Module Title: Module 1 Page Title: Introduction

Subject Matter Expert: Wendy Waltman

Committee Activities

Each county or area within Special Olympics Pennsylvania has a Volunteer Committee. As a Volunteer Coordinator, you are responsible for leading the volunteer committee and directing the committee's activities for your area or county.

In order for your program to be successful, goals and objectives must be designed and carried out. It is your job, as a Volunteer Coordinator, to develop and implement the goals and objectives of your county's Volunteer Committee. These goals must be developed and implemented in compliance with SOPA policies and procedures.

Developing the Volunteer Budget

As a Volunteer Coordinator and the director of your program's Volunteer Committee, you are responsible for creating a volunteer budget.

You must first develop you volunteer budget, and then submit your budget to your Area/County Manager for approval. Once approved by the Area/County Manager, your volunteer budget will be included in the area or county budget.

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Storyboard: Volunteer Recruitment

Module Title: Module 1 – Volunteer Recruitment Page Title: Coordinating Volunteer Recruitment Efforts

Subject Matter Expert: Wendy Waltman

Coordinating Volunteer Recruitment Efforts

Volunteer Coordinators are responsible for coordinating the recruitment of new volunteers. This can be accomplished in many ways and the diversity of your recruitment efforts will be key to successfully attracting new volunteers.

Assist the Manager in Filling Key Openings

One of your responsibilities in the recruitment effort is to assist the manager in filling key openings in your county. Your county manager will contact you with information on what openings need to be filled and the type of candidate who would be best suited for the different positions.

Develop Networks

Developing networks of volunteers is the one of the key elements in the recruitment efforts of the Special Olympics. As a Volunteer Coordinator you will be developing networks in your local community, maintaining those networks and utilizing local community resources to find new volunteers.

Local resources include:

Schools and Colleges Sports Organizations Local Businesses.

Page Type: Introduction

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Storyboard: Volunteer Recruitment 2

Module Title: Module 1 – Volunteer Recruitment Page Title: Assist the Public Relations Committee

Subject Matter Expert: Wendy Waltman

Page Type: Information

Volunteer Recruitment Materials Image Description:

Volunteer Coordinators are expected to assist the Public Relations Committee in generating volunteer recruitment materials.

Develop Volunteer Opportunities List

It is necessary for the Volunteer Coordinators to develop a Volunteers Opportunities List that will be included in the local newsletter. By publishing this list the local volunteers can stay informed of Special Olympics activities in their area.

Develop and Implement the Volunteer Recruitment Plan

A Volunteer Recruitment plan needs to be developed by the Volunteer Coordinator for their local area and should be implemented in conjunction with the Public Relations Committee.

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Storyboard: Volunteer Training

Module Title: Module 1 – Volunteer Training Page Title: Volunteer Training

Subject Matter Expert: Wendy Waltman

Page Type: Introduction

Volunteer Training Image Description: Ensuring that all volunteers receive quality volunteer training is one of the most important aspects for the Volunteer Coordinator position. As the coordinator in your county you are in charge of coordinating the training in your program.

The Volunteer Coordinator is responsible for providing new volunteers with orientation about Special Olympics Pennsylvania policies, programming and projects. All new volunteers need to receive this training before assisting at SOPA events.

It is also expected that the Volunteer Coordinator provides consultation to other committees about volunteer training that is specific to volunteers' assignments.

All volunteer training is to be coordinated by the Volunteer Coordinator. This includes the training of coaches, event staff, one day volunteers, transportation staff etc.

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Storyboard: Volunteer Records

Module Title: Module 1 – Volunteer Records Page Title: Develop and Maintain All Volunteer

Subject Matter Expert: Wendy Waltman

Page Type: Introduction

Develop and Maintain All Volunteer Image Description: Records

Having up‐to‐date volunteer records is very important and it is the responsibility of the Volunteer Coordinator to maintain existing records, as well as developing new volunteer records.

As a Volunteer Coordinator you will regularly establish and maintain all the volunteer files for your area/county using the Special Olympics of Pennsylvania volunteer database.

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Storyboard: Recognition Plan

Module Title: Module 1 – Recognition Plan Page Title: Recognition Planning of Volunteer Achievements

Subject Matter Expert: Wendy Waltman

Page Type: Introduction

Recognition Planning of Volunteer Image Description: Achievements

Everyone loves to be recognized for their hard work and effort they put forth in everything they do. One of the main responsibilities of the Volunteer Coordinator is to establish a recognition plan for all volunteers within your county's program.

As a Volunteer Coordinator, you must plan and coordinate all of your program's volunteer recognition activities and events within your area or county.

Every person who volunteers with Special Olympics Pennsylvania works hard and deserves a round of applause for what they do for the athletes, the other volunteers, and the organization. As a Volunteer Coordinator, you must recognize all volunteers within your program. It doesn't matter if your volunteers are short term or long term, whether they work one event every year or 10 events every year, every single volunteer deserves recognition.

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Storyboard: Placing Volunteers

Module Title: Module 1 – Placing Volunteers Page Title: Placing Volunteers in the Program

Subject Matter Expert: Wendy Waltman

Page Type: Introduction

Placing Volunteers in the Program Image Description:

The Volunteer Coordinator is responsible for the appropriate placement of all the volunteers within the program.

The most important criteria when placing your volunteers is ensuring that the needs of both the program and the volunteer are met. For example, if your program has a need for soccer coach, ensure that you are placing a volunteer in that position who has the appropriate experience with the sport and coaching.

Assigning volunteers to job positions is an important task that needs to be accomplished properly in order to maintain a successful program. As a Volunteer Coordinator, you are responsible for coordinating all volunteer assignments within your area or county's program.

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Storyboard: Placing Volunteers 2

Module Title: Module 1 – Placing Volunteers Page Title: Developing Volunteer Job Descriptions

Subject Matter Expert: Wendy Waltman

Developing Volunteer Job Descriptions

When people volunteer for Special Olympics Pennsylvania they need to know and understand exactly what they will be doing as a volunteer. That's why it is important for you, as a Volunteer Coordinator, to develop clear job descriptions of all area or county volunteers in conjunction with the Committee Chairperson.

Below you will see an example of a written job description. This job description clearly outlines the duties for this volunteer position.

Athlete Registration Coordinator Position Description

Responsible for the medical concerns of all athletes registered with the Area/County, as well as keeping updated and computer applications on file with Area/County.

Responsibilities:

•

Reviews athlete registration forms and medical procedures to ensure compliance with SOPA policies.

• Collects and reviews athletes' registration forms and medical procedures • Ensure that all application information is up to date, complete, accurate and legible • Notes any medical concerns of registered athletes.

• Send copy of completed registration forms to SOPA and files a copy for Area/County records

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Storyboard: Placing Volunteers 3

Module Title: Module 1 – Placing Volunteers Page Title: Communicating with Volunteers

Subject Matter Expert: Wendy Waltman

Page Type: Information

Communicating with Volunteers Image Description:

Communication is said to be the key to success. As the Volunteer Coordinator of your area or county's program, you must communicate often with your volunteers.

There are many different ways to keep in touch with your volunteers. Emails, newsletters, and phone calls are among the best ways to stay in contact with volunteers within your program.

Recognizing the Needs of Volunteers

It is important to understand that as the Volunteer Coordinator, you must identify the needs of the program while recognizing the needs of the volunteers as well. Both the volunteers' needs and your program's needs must be met simultaneously in order to sustain a successful program..

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Storyboard: Committee Activities

Module Title: Module 1 – Committee Activities Page Title: Committee Activities

Subject Matter Expert: Wendy Waltman

Page Type: Introduction

Committee Activities Image Description:

Each county or area within Special Olympics Pennsylvania has a Volunteer Committee. As a Volunteer Coordinator, you are responsible for leading the volunteer committee and directing the committee's activities for your area or county.

In order for your program to be successful, goals and objectives must be designed and carried out. It is your job, as a Volunteer Coordinator, to develop and implement the goals and objectives of your county's Volunteer Committee. These goals must be developed and implemented in compliance with SOPA policies and procedures.

Developing the Volunteer Budget

As a Volunteer Coordinator and the director of your program's Volunteer Committee, you are responsible for creating a volunteer budget. You must first develop you volunteer budget, and then submit your budget to your Area/County Manager for approval. Once approved by the Area/County Manager, your volunteer budget will be included in the area or county budget.

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Storyboard: Module 1 Summery

Module Title: Module 1 – Module 1 Summery Page Title: Module 1 Summery

Subject Matter Expert: Wendy Waltman

Module 1 Summery

Having completed Module 1 of The SOPA Volunteer Coordinator Training you can now recognize and identify all the requirements and responsibilities of a Volunteer Coordinator:

• Volunteer Recruitment Initiatives and Expectations • Volunteer Training Requirements • Volunteer Records Development and Maintenance • Volunteer Recognition Planning • Volunteer Placement Procedures • Volunteer Coordinator Committee Activities Expectations.

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Storyboard: Module 1 Assessment

Module Title: Module 1 – Assessment Navigation and Instructions Page Title: Assessment Navigation and Instructions

Subject Matter Expert: Wendy Waltman

Assessment Navigation and Instructions

You are now required to take an assessment of your comprehension in the training objectives of Module 1. The assessment consists of 15 questions that are in the following formants:

• True/False • Multiple Choice • Fill in the Blank

Navigation of the assessment section requires that you answer a question by either:

1.

Selecting the answer by clicking a radio button field.

2.

Filling in a short answer using the keyboard on your computer.

3.

Selecting two or more choices using the checkboxes.

All questions must be answered with 100% accuracy to pass. If the test is not passed you are required to review the training and retake the assessment.

When you have passed the assessment you can begin your training for Module 2.

All assessment scores are sent to Special Olympics Pennsylvania.

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Date: 12/04

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Storyboard: Mod1Assessment3

Module Title: Module 1 ‐ Assessment Page Title: Multiple Choice Questions

Subject Matter Expert: Wendy Waltman

Page Type: Assessment

1. Who is responsible for establishing Image Description: recognition plans for the volunteers in the Area/County?

The Volunteer Coordinator

The Athletic Director

The Regional Field Director

2. The Volunteer Coordinator is responsible for what public relations work in their program?

All fundraising for athletic materials

TV commercials

Volunteer recruitment materials

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Storyboard: Mod1Assessment4

Module Title: Module 1 ‐ Assessment Page Title: Multiple Choice Questions

Subject Matter Expert: Wendy Waltman

3. The Volunteer Coordinator should place volunteers in positions based on what criteria?

The wishes of the volunteers

Appropriate to the needs of the program and the experience of the volunteers

Wherever there is a position that has to be filled

4. Volunteer Coordinators must develop a Volunteer Opportunities List to include in their newsletter.

True

False

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Storyboard: Mod1Assessment5

Module Title: Module 1 ‐ Assessment Page Title: Multiple Choice Questions

Subject Matter Expert: Wendy Waltman

5. Who is responsible for coordinating volunteer training in the program?

Volunteer Coordinator

Field Director

Coaching Staff

6. As a Volunteer Coordinator you are NOT required to assist the Area/County Managers in filling key openings for volunteer positions.

True

False

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Storyboard: Mod1Assessment6

Module Title: Module 1 ‐ Assessment Page Title: Multiple Choice Questions

Subject Matter Expert: Wendy Waltman

7. It is important that the Volunteer Coordinator consult other committees about volunteer training in the region.

True

False

8. As a Volunteer Coordinator what is your role on volunteer committees?

Secretary

Treasurer

Director

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Storyboard: Mod1Assessment7

Module Title: Module 1 ‐ Assessment Page Title: Multiple Choice Questions

Subject Matter Expert: Wendy Waltman

9. Who is responsible for approving the volunteer budget for the program?

The Area/County Manager

The Volunteer Coordinator

The County Secretary

10. The individual responsible for planning and coordinating volunteer recognition activities and events for their program is:

Area/County Manager

Regional Field Director

Volunteer Coordinator

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Storyboard: Mod1Assessment8

Module Title: Module 1 ‐ Assessment Page Title: Multiple Choice Questions

Subject Matter Expert: Wendy Waltman

11. Volunteer Coordinators are NOT required to assist the Public Relations Committee in their Area/County.

True

False

12. The Volunteer Coordinator needs to maintain contact with what organizations in their Area/County? (choose all that apply)

Schools

Businesses

Sports organizations

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Storyboard: Mod1Assessment9

Module Title: Module 1 ‐ Assessment Page Title: Multiple Choice Questions

Subject Matter Expert: Wendy Waltman

13. What must Volunteer Coordinators provide to all new volunteers?

Orientation

Fundraising materials

Training facilities overview Multiple Choice Questions

14. What is the Volunteer Coordinator responsible for developing and implementing in their program?

A volunteer recruitment plan

A special fundraising event

All future athletic training schedules

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Storyboard: Mod1Assessment10

Module Title: Module 1 ‐ Assessment Page Title: Multiple Choice Questions

Subject Matter Expert: Wendy Waltman

Page Type: Assessment

15. Who is responsible for developing the Image Description: volunteer budget for the program?

The Athletic Director

The Volunteer Coordinator

The Area/County Manager

16. Who is responsible for coordinating all volunteer assignments within their local program?

Volunteer Coordinator

Field Director

Area/County Manager

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Storyboard: Mod1Assessment11

Module Title: Module 1 ‐ Assessment Page Title: Multiple Choice Questions

Subject Matter Expert: Wendy Waltman

Assessment Module 1

Congratulations, you have completed the assessment.

If you would like to go back to review your answers, you may do so now by clicking the 'Back' button.

If you have finished the assessment, and are ready to submit your answers and see your test results, please click on the Done button.

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Date: 12/03

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Storyboard: Mod2

Module Title: Module 2 Page Title: Introduction Subject Matter Expert: Wendy Waltman

Introduction Module 2

Policies and Procedures

Module 2 is divided into three sections:

Specific policies to the Volunteer Coordinator Position Volunteer Registration Procedures Criminal Record Check (CRC) Procedures

Each section is a comprehensive training in the skills and knowledge you need to become a successful Volunteer Coordinator with Special Olympics Pennsylvania.

The sections should be taken in order, starting with Specific policies to the Volunteer Coordinator Position and ending with Criminal Record Check (CRC) Procedures, but you can click back and review any section during the course of the training.

Assessment

The final section of the training is an assessment of your mastery of the material.

All potential Volunteer Coordinators are required to complete the assessment and correctly answer all 16 questions in order to complete the training.

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Storyboard: ConfidPol1

Module Title: Module 2 – Policies Page Title: Specific Policies to the Volunteer

Subject Matter Expert: Wendy Waltman

Page Type: Introduction

Specific Policies to the Volunteer Image Description: Coordinator Position

In this section you are going to learn:

The Confidentiality of Athlete/Volunteer Records Policy The Volunteer Registration Policy

Rationale

Special Olympics of Pennsylvania has a responsibility to provide safe and secure trainings, competitions, and events to the best of our ability. This expectation is held within reasonable standards and knowingly avoiding resources (criminal background checks) that could enhance this safe environment is not appropriate or acceptable for our organization.

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Storyboard: ConfidPol2

Module Title: Module 2 – Policies Page Title: Athlete/Volunteer Records Confidentiality Policy Subject Matter Expert: Wendy Waltman

Athlete/Volunteer Records Confidentiality Policy

• The state and all local programs will at all times respect the confidentiality of all athlete and volunteer information.

• No phone numbers or home addresses will be given to anyone outside SOPA without prior verbal or written consent of the concerned parties

• SOPA and all local programs will not provide the names and addresses in SOPA databases to any outside organizations for solicitation.

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Module Title: Module 2 – Volunteer Registration Page Title: Volunteer Registration Procedure

Subject Matter Expert: Wendy Waltman

Page Type: Introduction

Volunteer Registration Procedure Image Description:

All Class A volunteers involved at the local level and representing that program will complete a "Volunteer Registration Application" that will be kept on file with the local program. Individuals whose names appear in this category will be submitted for a criminal background check.

The cost associated for these checks will be at the expense of the local program. All other volunteers must register with their program using some official listing/ID showing name, address, affiliation, etc.

Any background check that is returned where convictions of crimes of violence (including simple assault), any felony conviction or any criminal offense whose jail sentence could be for more than one year, will be unacceptable to participate in Special Olympics Pennsylvania on any level and an alternate coach will be named.

If any criminal background check is returned showing lesser offense(s), the individual will be notified in writing (see SOPA official letter to be used) with a copy of the background check attached.

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Module Title: Module 2 – Volunteer Registration Page Title: Volunteer Registration Procedure

Subject Matter Expert: Wendy Waltman

Page Type: Information

Volunteer Registration Procedure Image Description:

The individual in question will be instructed that he/she may request an exemption by submitting a letter detailing reasons for the request for exemption to the president of Special Olympics Pennsylvania.

This letter should verify that due to extenuating circumstances or a misunderstanding the individual should be still considered for position the coaching position.

If this is not done within the time indicated on our letter of notification and/or reasons for the appeal are not acceptable by the president of Special Olympics Pennsylvania, the individual will be disqualified from participating in Special Olympics Pennsylvania on any level.

The relationship between Special Olympics and a volunteer is an at‐will arrangement that may be terminated at any time without cause by either the volunteer or Special Olympics Pennsylvania.

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Module Title: Module 2 – Volunteer Registration Page Title: Volunteer Registration Procedure

Subject Matter Expert: Wendy Waltman

Page Type: Information

Volunteer Registration Procedure Image Description:

The Volunteer Coordinator is responsible for ensuring that SOPA events and activities are as safe and secure as possible. It is therefore necessary that the following steps be taken to protect all participants at SOPA sponsored events:

• The Volunteer Coordinator is responsible for verifying that all Class A Volunteers complete the Volunteer Registration Application • Identify Class A Volunteer Positions • The Volunteer Coordinator is responsible for verifying that all Class B volunteers register with their program • Identify Class B Volunteer Positions

Volunteer Registration Form

Please click the form to see the complete Volunteer Registration Application

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Module Title: Module 2 – Volunteer Registration Page Title: Class A Volunteer Registration Procedures

Subject Matter Expert: Wendy Waltman

Page Type: Information

Class A Volunteer Registration Procedures: Image Description: Class A Volunteers must complete the

following:

• Volunteer Registration Application • Pennsylvania State Police Criminal Record Check Application

Class A Volunteers, who are or may be in regular close physical contact with athletes, are:

• Coaches • Chaperones • Drivers • Overnight hosts Volunteers with administrative • and fiscal authority

Class A Volunteers Age Requirements:

Volunteers must be at least 18 years old to register as Class A Volunteers.

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Module Title: Module 2 – Volunteer Registration Page Title: Class B Volunteer Registration Procedures

Subject Matter Expert: Wendy Waltman

Page Type: Information

Class B Volunteer Registration Procedures: Image Description:

Class B Volunteers must complete the following:

• The top portion of the Pennsylvania Special Olympics Volunteer Registration application

Or some other registration form denoting:

• Name • Address • Affiliation

Class B Volunteers consist of volunteers with casual or limited contact with athletes such as:

• Sub‐committee members • Officials • Event management • Team members

Class B Volunteers Age Requirements:

Class B volunteers can be 17 years of age or younger.

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Storyboard: CRC1

Module Title: Module 2 ‐ Criminal Record Check Page Title: Criminal Record Check (CRC) Procedures

Subject Matter Expert: Wendy Waltman

Page Type: Introduction

Criminal Record Check (CRC) Procedures Image Description:

This process is not to offend any of our dedicated and faithful volunteers. Its purpose is simply to support our athletes and volunteers by providing a safe environment to the best of our ability.

Rationale

It is important to proactively address this issue by taking the next step to creating a more stable environment for our athletes and volunteers. Taking these precautions ensures that people who have records of inappropriate and questionable behavior are prevented from becoming Class A volunteers with the Special Olympics Pennsylvania.

We cannot discriminate in conducting Criminal Record Checks. That is why it is necessary that all Class A volunteers be included in this process. CRCs must be renewed every five (5) years.

It is critical that all Class A volunteers have their CRC completed before they are invited to a training site.

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Module Title: Module 2 ‐ Criminal Record Check Page Title: Criminal Record Check Application

Subject Matter Expert: Wendy Waltman

Page Type: Information

Criminal Record Check Application Image Description:

The Volunteer Coordinator is responsible for verifying that all Class A Volunteers complete a PA State Police CRC Application When all Class A volunteers apply for volunteering they must complete a PA State Police CRC Application.

On this page you will see what a CRC looks like. Be sure that ALL volunteers that are Class A have a CRC completed.

Verify that the volunteer is at least 18 years of age before filling out the CRC form.

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Module Title: Module 2 ‐ Criminal Record Check Page Title: Criminal Record Check (CRC) Procedures

Subject Matter Expert: Wendy Waltman

Criminal Record Check (CRC) Procedures

All Criminal Background Checks can be conducted by mail if the volunteer chooses to complete it in that manner.

To submit the Criminal Background Check by mail you can download and print a form from:

http://www.psp.state.pa.us/psp/lib/psp/sp4‐ 164.pdf or from the Resource section of the SOPA database.

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Performance Objective: N/A

Audio Format: Mp3

Assessment Item: N/A

Practice Item: N/A

Date: 12/03

Version:2.0

Revision: 3.0

Storyboard: CRC4

Module Title: Module 2 ‐ Criminal Record Check Page Title: How to Complete a CRC Application

Subject Matter Expert: Wendy Waltman

How to Complete a CRC Application

The following pages will explain the procedures for completing an application for the Criminal Background Check. Each step will be outlined and discussed as you proceed through the application process.

The following items will need to be completed on the application:

• Requester box • Requester Identification box • Reason for Request box

Page Type: Information

Image Description:

Documents and Resources: SOPA_Logo.jpg, CRCFormHighlighted.jpg, Edward’s Goal Celebration.jpg Animation: N/A Audio Script: Same as text

Performance Objective: N/A

Audio Format: Mp3

Assessment Item: N/A

Practice Item: N/A

Date: 12/03

Version:2.0

Revision: 3.0

Storyboard: CRC5

Module Title: Module 2 ‐ Criminal Record Check Page Title: How to Complete the Application: Requester Box

Subject Matter Expert: Wendy Waltman

How to Complete the Application: Requester Box

In the requester box fill in the information for the local Special Olympics Program in your County or Area.

Page Type: Information

Image Description:

Documents and Resources: SOPA_Logo.jpg, CRCForm.jpg, speed1.jpg Animation: N/A Audio Script: Same as text

Performance Objective: N/A

Audio Format: Mp3

Assessment Item: N/A

Practice Item: N/A

Date: 12/03

Version:2.0

Revision: 3.0

Storyboard: CRC6

Module Title: Module 2 ‐ Criminal Record Check Page Title: How to complete application: Requester Identification Box

Subject Matter Expert: Wendy Waltman

How to complete application: Requester Identification Box

The Volunteer Coordinator must check the box marked Individual/Non‐Criminal Justice Agency.

The rest of the Requester box information should be completed by the volunteer.

Page Type: Information

Image Description:

Documents and Resources: SOPA_Logo.jpg, CRCFormHighlight.jpg, Point Blank Range.jpg Animation: N/A Audio Script: Same as text

Performance Objective: N/A

Audio Format: Mp3

Assessment Item: N/A

Practice Item: N/A

Date: 12/03

Version:2.0

Revision: 3.0

Storyboard: CRC7

Module Title: Module 2 ‐ Criminal Record Check Page Title: How to complete application: Reason for Request Box

Subject Matter Expert: Wendy Waltman

How to complete application: Reason for Request Box

Check the Other box and specify Volunteer.

Page Type: Information

Image Description:

Documents and Resources: SOPA_Logo.jpg, CRCForm_RequesterHighlight.jpg, Mr Cool.jpg Animation: N/A Audio Script: Same as text

Performance Objective: N/A

Audio Format: Mp3

Assessment Item: N/A

Practice Item: N/A

Date: 12/03

Version:2.0

Revision: 3.0

Storyboard: CRC8

Module Title: Module 2 ‐ Criminal Record Check Page Title: Criminal Record Check (CRC) Follow Through

Subject Matter Expert: Wendy Waltman

Page Type: Information

Criminal Record Check (CRC) Follow Image Description: Through

Send CRC application to PA State Police Central Repository

Upon completion of the Criminal Records Check (CRC) application it should be mailed to the following address:

PA State Police Central Repository 1800 Elmerton Avenue Harrisburg, PA 17110

Processing Time for CRC Application

CRC Applications for individuals who have no criminal record will be processed much more quickly than for individuals who have a criminal record.

Pennsylvania State police approximates that it will take three weeks to process an application for an individual who has no criminal record.

CRC Applications for individuals who do have a criminal record will take approximately six to eight weeks to be processed and returned.

Documents and Resources: SOPA_Logo.jpg, Battling for the Puck.jpg Animation: N/A Audio Script: Same as text

Performance Objective: N/A

Audio Format: Mp3

Assessment Item: N/A

Practice Item: N/A

Date: 12/03

Version:2.0

Revision: 3.0

Storyboard: CRC9

Module Title: Module 2 ‐ Criminal Record Check Page Title: Conducting the CRC online

Subject Matter Expert: Wendy Waltman

Conducting the CRC online

The Criminal Record Check can also be completed online.

When conducting an online application the response for individuals who have no criminal record is immediate thereby allowing you to assign the individual immediately to a Class A volunteer position.

Be advised, if the response is not immediate, the individual's records are under review and you will receive the CRC report within five to six weeks.

Before doing a Criminal Records check online the Volunteer Coordinator must open a PA Access to Criminal History (PATCH) account to establish the records check.

In order to create a PATCH account and conduct the Criminal Record Check online, access the PATCH system at the following website:

http://epatch.state.pa.us/

Page Type: Information

Image Description:

Documents and Resources: SOPA_Logo.jpg, Patchwebsite.jpg, Gaining Ground.jpg Animation: N/A Audio Script: Same as text

Performance Objective: N/A

Audio Format: Mp3

Assessment Item: N/A

Practice Item: N/A

Date: 12/03

Version:2.0

Revision: 3.0

Storyboard: CRC10

Module Title: Module 2 ‐ Criminal Record Check Page Title: Notification of Ineligibility for SOPA Volunteer

Subject Matter Expert: Wendy Waltman

Notification of Ineligibility for SOPA Volunteer

In any case where a Criminal Record Check is returned with a criminal record attached, the local program must forward a letter to the individual in question. The letter must also be forwarded to the President of Special Olympics Pennsylvania.

A volunteer determination must be made in writing by SOPA before allowing the individual to volunteer in a Class A position.

When notifying the individual, be sure to attach a copy of their Pennsylvania State police criminal record. It is appropriate to do so to ensure no further questioning.

On the following page there is a sample ineligibility letter for notifying those individuals who are ineligible for a volunteer position.

Page Type: Information

Image Description:

Documents and Resources: SOPA_Logo.jpg, Out Of the Chute.jpg Animation: N/A Audio Script: Same as text

Performance Objective: N/A

Audio Format: Mp3

Assessment Item: N/A

Practice Item: N/A

Date: 12/03

Version:2.0

Revision: 3.0

Storyboard: CRC 11

Module Title: Module 2 ‐ Criminal Record Check Page Title: Sample Ineligibility Letter

Subject Matter Expert: Wendy Waltman

Sample Ineligibility Letter

This page contains a sample ineligibility letter. You can find a hard copy of this sample letter in the volunteer coordinator handbook.

Page Type: Information

Image Description:

Documents and Resources: SOPA_Logo.jpg, IneligibilityLetter.jpg, Caged Fury.jpg Animation: N/A Audio Script: Same as text

Performance Objective: N/A

Audio Format: Mp3

Assessment Item: N/A

Practice Item: N/A

Date: 12/03

Version:2.0

Revision: 3.0

Storyboard: CRC 12

Module Title: Module 2 ‐ Criminal Record Check Page Title: Access to the Criminal Record Checks

Subject Matter Expert: Wendy Waltman

Access to the Criminal Record Checks

Although a Criminal Record Check under Pennsylvania law is considered public, all volunteers should feel comfortable and be assured that only one person locally will have access to this information.

When a "No Record" Record Check is returned to the area/county/city Special Olympics program, this information should be filed by one person (preferably the Manager). If a "Criminal Record Attached" report is returned to the local Special Olympics program, again only one individual is to review and process this report.

Page Type: Information

Image Description:

Documents and Resources: SOPA_Logo.jpg, speed5.jpg Animation: N/A Audio Script: Same as text

Performance Objective: N/A

Audio Format: Mp3

Assessment Item: N/A

Practice Item: N/A

Date: 12/03

Version:2.0

Revision: 3.0

Storyboard: Mod2Sum

Module Title: Module 2 – Module 2 Summery Page Title: Module 2 Summary

Subject Matter Expert: Wendy Waltman

Page Type: Introduction

Module 2 Summary Image Description:

Having completed Module 2 of The Special Olympics Pennsylvania Volunteer Coordinator Training you can now recognize and identify:

• Specific policies to the Volunteer Coordinator Position • Volunteer Registration Procedures • Criminal Record Check (CRC) Procedures

Documents and Resources: SOPA_Logo.jpg, figure4.jpg, Beale Winner 2.jpg Animation: N/A Audio Script: Same as text

Performance Objective: N/A

Audio Format: Mp3

Assessment Item: N/A

Practice Item: N/A

Date: 12/03

Version:2.0

Revision: 3.0

Storyboard: Mod2 Assessment

Module Title: Module 2 – Assessment Navigation and Instructions Page Title: Assessment Navigation and Instructions

Subject Matter Expert: Wendy Waltman

Assessment Navigation and Instructions

You are now required to take an assessment of your comprehension in the training objectives of Module 2. The assessment consists of 16 questions that are in the following formants:

Navigation of the assessment section requires that you answer a question by either:

1. Selecting the answer by clicking a radio button field.

2. Filling in a short answer using the keyboard on your computer.

3. Selecting two or more choices using the checkboxes.

All questions must be answered with 100% accuracy to pass. If the test is not passed you are required to review the training and retake the assessment.

When you have passed the assessment you will be finished with this portion of your Volunteer Coordinator Training. The County/Area Manager for your program will provide you with further information concerning the completion of all training requirements.

All assessment scores are sent to Special Olympics Pennsylvania.

Page Type: Information

Image Description:

Documents and Resources: SOPA_Logo.jpg, figure3.jpg Animation: N/A Audio Script: Same as text

Performance Objective: N/A

Audio Format: Mp3

Assessment Item: N/A

Practice Item: N/A

Date: 12/04

Version:2.0

Revision: 3.0

Storyboard: Mod2Assessment3

Module Title: Module 2 – Assessment Page Title: Assessment

Subject Matter Expert: Wendy Waltman

Page Type: Assessment

1. The policies specific to the Volunteer Image Description: Coordinator Position include (choose all

that apply):

Confidentiality of athlete/volunteer records

Volunteer Registration

Open access to the public of all records of volunteers

Accessibility of volunteer CRC report to any interested parties

2. Which of the following is a Class A position?

Event management team members

Sub‐committee members

Single event and one‐day volunteers

Coaches Documents and Resources: SOPA_Logo.jpg, Animation: N/A Audio Script: N / A

Performance Objective: N/A

Audio Format: N / A

Assessment Item: N/A

Practice Item: N/A

Date: 12/04

Version:2.0

Revision: 3.0

Storyboard: Mod2Assessment4

Module Title: Module 2 – Assessment Page Title: Assessment

Subject Matter Expert: Wendy Waltman

Page Type: Assessment

3. The Volunteer Coordinator should place Image Description: volunteers in positions based on what

criteria?

The wishes of the volunteers

Appropriate to the needs of the program and the experience of the volunteers

Wherever there is a position that has to be filled

4. Volunteer Coordinators must develop a Volunteer Opportunities List to include in their newsletter.

True

False

Documents and Resources: SOPA_Logo.jpg, Animation: N/A Audio Script: N / A

Performance Objective: N/A

Audio Format: N / A

Assessment Item: N/A

Practice Item: N/A

Date: 12/04

Version:2.0

Revision: 3.0

Storyboard: Mod2Assessment5

Module Title: Module 2 – Assessment Page Title: Assessment

Subject Matter Expert: Wendy Waltman

Page Type: Assessment

5. Who is responsible for coordinating Image Description: volunteer training in the program?

Volunteer Coordinator

Field Director

Coaching Staff

6. As a Volunteer Coordinator you are NOT required to assist the Area/County Managers in filling key openings for volunteer positions.

True

False

Documents and Resources: SOPA_Logo.jpg, Animation: N/A Audio Script: N / A

Performance Objective: N/A

Audio Format: N / A

Assessment Item: N/A

Practice Item: N/A

Date: 12/04

Version:2.0

Revision: 3.0

Storyboard: Mod2Assessment6

Module Title: Module 2 – Assessment Page Title: Assessment

Subject Matter Expert: Wendy Waltman

7. It is important that the Volunteer Coordinator consult other committees about volunteer training in the region.

True

False

8. As a Volunteer Coordinator what is your role on volunteer committees?

Secretary

Treasurer

Director

Page Type: Assessment

Image Description:

Documents and Resources: SOPA_Logo.jpg, Animation: N/A Audio Script: N / A

Performance Objective: N/A

Audio Format: N / A

Assessment Item: N/A

Practice Item: N/A

Date: 12/04

Version:2.0

Revision: 3.0

Storyboard: Mod2Assessment7

Module Title: Module 2 – Assessment Page Title: Assessment

Subject Matter Expert: Wendy Waltman

Page Type: Assessment

9. Who is responsible for approving the Image Description: volunteer budget for the program?

The Area/County Manager

The Volunteer Coordinator

The County Secretary

10. The individual responsible for planning and coordinating volunteer recognition activities and events for their program is:

Area/County Manager

Regional Field Director

Volunteer Coordinator

Documents and Resources: SOPA_Logo.jpg, Animation: N/A Audio Script: N / A

Performance Objective: N/A

Audio Format: N / A

Assessment Item: N/A

Practice Item: N/A

Date: 12/04

Version:2.0

Revision: 3.0

Storyboard: Mod2Assessment8

Module Title: Module 2 – Assessment Page Title: Assessment

Subject Matter Expert: Wendy Waltman

11. Volunteer Coordinators are NOT required to assist the Public Relations Committee in their Area/County.

True

False

12. The Volunteer Coordinator needs to maintain contact with what organizations in their Area/County? (choose all that apply)

Schools

Businesses

Sports organizations

Page Type: Assessment

Image Description:

Documents and Resources: SOPA_Logo.jpg, Animation: N/A Audio Script: N / A

Performance Objective: N/A

Audio Format: N / A

Assessment Item: N/A

Practice Item: N/A

Date: 12/04

Version:2.0

Revision: 3.0

Storyboard: Mod2Assessment9

Module Title: Module 2 – Assessment Page Title: Assessment

Subject Matter Expert: Wendy Waltman

Page Type: Assessment

13. What must Volunteer Coordinators Image Description: provide to all new volunteers?

Orientation

Fundraising materials

Training facilities overview Multiple Choice Questions

14. What is the Volunteer Coordinator responsible for developing and implementing in their program?

A volunteer recruitment plan

A special fundraising event

All future athletic training schedules

Documents and Resources: SOPA_Logo.jpg, Animation: N/A Audio Script: N / A

Performance Objective: N/A

Audio Format: N / A

Assessment Item: N/A

Practice Item: N/A

Date: 12/04

Version:2.0

Revision: 3.0

Storyboard: Mod2Assessment10

Module Title: Module 2 – Assessment Page Title: Assessment

Subject Matter Expert: Wendy Waltman

Page Type: Assessment

15. Who is responsible for developing the Image Description: volunteer budget for the program?

The Athletic Director

The Volunteer Coordinator

The Area/County Manager

16. Who is responsible for coordinating all volunteer assignments within their local program?

Volunteer Coordinator

Field Director

Area/County Manager

Documents and Resources: SOPA_Logo.jpg, Animation: N/A Audio Script: N / A

Performance Objective: N/A

Audio Format: N / A

Assessment Item: N/A

Practice Item: N/A

Date: 12/04

Version:2.0

Revision: 3.0

Storyboard: Mod2Assessment11

Module Title: Module 2 ‐ Assessment Page Title: Assessment Module 2

Subject Matter Expert: Wendy Waltman

Assessment Module 2

Congratulations, you have completed the assessment.

If you would like to go back to review your answers, you may do so now by clicking the 'Back' button.

If you have finished the assessment, and are ready to submit your answers and see your test results, please click on the Done button.

Page Type: Assessment

Image Description:

Documents and Resources: SOPA_Logo.jpg,

Animation: N/A Audio Script: N / A

Performance Objective: N/A

Audio Format: N / A

Assessment Item: N/A

Practice Item: N/A

Instructional Solution Special Olympics Pennsylvania Volunteer Coordinator Training

Prepared by: Sarah Peters Sara Boyce Corey Aucker Jennie Toter Timothy Lombardo

December 13, 2007

The Instructional Solution includes the training course which is located on the Special Olympics Pennsylvania website and an executable file on CD. The training course can be viewed at the following web address or the CD located in this binder. http://www.the-bifurcation-point.com/advancedid/group5/index.html

Formative Evaluation: One-to-One Special Olympics Pennsylvania Volunteer Coordinator Training

Prepared by: Sarah Peters Sara Boyce Corey Aucker Jennie Toter Timothy Lombardo

November 29, 2007

Special Olympics Pennsylvania Volunteer Coordinator Training Course One-to-One Evaluation Formative one-to-one evaluations were conducted by members of the Instructional Design team from November 22 – 28, 2007. The individuals chosen to participate in the evaluations assessed the beta version of the SOPA Volunteer Coordinator Training Course which is composed of two training modules and two assessments. The evaluators evaluated the technical aspects, testing the functionality and accessibility of the training course. The evaluation sessions were held both face-toface and via conference call. Notes were taken by the Instructional Design team during the evaluation sessions. Overall, the evaluation sessions were successful. The participants were very thorough with their evaluations, providing constructive feedback.

Data Analysis Chart – Module 1/Assessment 1 Comment/Observation Page Navigation – change text color for instructions so that the instructions stand out Page Navigation – Remove screenshot of Welcome Page, not necessary

Page 1 – audio continues after the text ends on the page

Revision Changed text color of instructions

Removed screenshot of Welcome Page; allowed for more room for instructions on how to use the audio button Revised; text was changed and audio script was not; audio was rerecorded

Page 1 – Module 1 navigation button does not work

Corrected Module 1 navigation button so that it now takes the user to the first page of Module 1

Page 1 – does not like the transition for the page, it is slow and no other transitions are used throughout the training

Removed transition for Page 1

Consider for Revision

No Revisions Needed

Page 2 – Volunteer Recruitment navigation button does not take you to that section

Corrected Volunteer Recruitment navigation button so that it now takes the user to the first page of Volunteer Recruitment section

Page 6 – removal of content, is not current Page 11 – confusing text; header should be Committee Activities with the 2 activities underneath this header

Removed unnecessary and outdated content; audio was rerecorded Revised text to show correct header and 2 activities underneath header

Page 12 – audio continues after the text ends in the last bullet

Revised; text was changed and audio script was not; audio was rerecorded

Assessment, Q12 – add “choose all that apply”; didn’t know they could pick more than one answer

Added “choose all that apply” after question stem

Assessment, last page – there is no back button to use to review the user’s answers before submitting them for grading

Revised; added the Back button to the top and bottom of the page to allow for review of user’s answers before submission

Data Analysis Chart – Module 2/Assessment 2 Comment/Observation Page 3 – first button labeled Confidentiality Policies needs to be renamed

Revision Revised; name of button changed to accurately describe Policies section

Consider for Revision

No Revisions Needed

Page 6 – suggestion to bring up forms as a PDF when clicked so that the form can be magnified and printed

Revised; user is able to view and print document

Page 6 – would like the front pages of the forms included as well; this is important information Page 7, 8 – Class A/Class B age requirements section needs to be changed, information is inaccurate Page 8 – content needs to be changed, inaccurate

Revised; front pages added per client’s request

Page 11 – make the link hot to bring up as a PDF in another browser window so the form can be magnified and printed

Page 13, 14, 15 – transitions slow

Revised; content changed so it reflects accurate information provided by the client; audio recorded Revised; content changed so it reflects accurate information provided by the client; audio rerecorded Revised; link is now accessible and the user is able to print PDF

Revised; increased speed of transitions; this will also depend on speed of user’s computer and internet connection

Page 17 – have link hot so users can visit the ePatch site

Did not revise to make a link hot; do not want users to leave the training course

Page 19 – letter is not legible on screen; possibly have it pop up as a PDF so that it can be magnified and printed

Revised; letter is legible

Page 21 – make photo larger or move it up on the screen,

Made picture larger and moved it up on the screen

it’s a really fabulous picture!

Page 22 – need to take out “fill in the blank” instructions

Assessment Instructions/Page 22 – user had no idea what a radio button was

Revised; removed “fill in the blank” instructions; removing all fill in the blank questions from assessment Changed terminology for better explanation

Assessment, Q1 – need to add “choose all that apply”

Added “choose all that apply” after question stem

Assessment, Q3 – change to M/C or T/F

Changed to M/C

Assessment, Q7 – need to add “choose all that apply”

Added “choose all that apply” after question stem

Assessment, Q8 and Q9 – change to M/C or T/F

Changed to M/C

Assessment, Q13 – change to M/C or T/F

Changed to M/C

Assessment, Q15 and Q16 – remove questions, no longer accurate information

Revised; added two new questions

Data Analysis Chart – Global Comment/Observation

Revision

Audio button should be located at the top

Changed location of audio button to the top of each page for better accessibility

Did not know that they were supposed to click the audio button to start audio

Revised so that audio starts automatically on each page, and can be turned on/off by clicking the audio button

Next button awkward at top of screen, would like it

Revised so that there is a small next button located

Consider for Revision

No Revisions Needed

moved to the bottom

Spelling errors, consistency with spacing after periods, consistency with using acronym SOPA and using Area/County, capitalization errors, grammatical errors

Did not know what section they were currently in; possible to have the button of the current section of training turn a different color

in the bottom right hand corner of the screen as well Revised all spelling errors, spacing, acronym usage and grammatical errors throughout training; audio was rerecorded where needed

The buttons for each section were revised so that they stay green when the user is in that particular section of the training (breadcrumbs)

SOPA logo at top could be a link to the SOPA website

Did not revise to make a link; do not want users to leave the training course

Does not like the gradient color of the background; should be solid blue-it’s hard to read the text when the color gets lighter at the bottom

Will consider revising after small group evaluations are completed

Throughout Assessments – cancel button should be moved elsewhere; kept wanting to click it to move to the next question

Cancel button moved to the bottom right-hand corner to prevent accidental cancellation of the assessment

Throughout Assessments – would like next question and previous question buttons at the bottom of the pages

Added a next and back button to the bottom of each page of the assessments in the lefthand corner for easier accessibility

Throughout Assessments – Cancel button takes user to the “Failed Assessment” page; should take the user to another page telling them that they cancelled the assessment Throughout Assessments – suggestion to personalize the assessment by having the user’s name at the beginning of the assessment Assessment Results page – Rethink this – 1. do not show the correct answers if user fails, the user can print the correct answers and just go back and take the assessment again and get a 100%; 2. do not show results page at all, Done button could take the user right to either Failed or Passed, if the user fails, they must review the module and retake assessment Assessment Results page – tried to print page but only printed page 1; overlapping text; incomplete text; user’s name does not show up or says “test6” instead of user’s name

Revised; corrected Cancel button to take user to a Introduction page

The software program does not allow for this type of personalization

Consider revising after small group evaluations, however, SOPA’s current online Protective Behavior Training assessment results show the user’s answers along with the correct answers; the audience is used to this type of output

Revised; technical and scripting errors

Formative Evaluation: Small Group Special Olympics Pennsylvania Volunteer Coordinator Training

Prepared by: Sarah Peters Sara Boyce Corey Aucker Jennie Toter Timothy Lombardo

December 10, 2007

Special Olympics Pennsylvania Volunteer Coordinator Training Course Small Group Evaluation Procedures Formative Small Group Evaluations were conducted by members of the Instructional Design team from December 1 - 9, 2007. The individuals chosen to participate in the evaluations assessed the SOPA Volunteer Coordinator Training Course which is composed of two training modules and two assessments. The evaluators evaluated the content and revisions made during the One-to-One Evaluations, testing the functionality, accessibility, validity and reliability of the training course and the assessment items. The evaluation sessions were held both face-to-face and online, corresponding via telephone and email. Exit surveys were conducted after the evaluation using paper-based and web-based survey tools.

A total of 6 individuals evaluated the SOPA Volunteer Coordinator Training Course. The following tables show the results of the training assessments completed by these 6 individuals. All assessment results remained anonymous throughout the analysis of the data.

Feedback on Assessment Items Assessment: Module 1 ASSESSMENT ITEMS 7 8 9 X X X X X X X X X X X X X X X X -

2 X X X X X X

3 X X X X X X

4 X X X X X X

5 X X X X X X

6 X X X X X X

# of Participants Correct

6

6

6

6

6

6

6

6

% of Participants Correct

100 %

100 %

100 %

100 %

100 %

100 %

100 %

100 %

PARTICIPANTS

1 X X X X X X

1 2 3 4 5 6 7 8

10 X X X X X X

11 X X X X X X

12 X X X X X X

13 X X X X X

14 X X X X X X

15 X X X X X

16 X X X X X X

4

6

6

6

5

6

5

6

67 %

100 %

100 %

100 %

83 %

100 %

83 %

100 %

Assessment: Module 2 ASSESSMENT ITEMS 7 8 9 X X X X X X X X X X X X X X X X

2 X X X X X X

3 X X X X X X

4 X X X X X X

5 X X X X X X

6 X X X X X X

# of Participants Correct

5

6

6

6

6

6

6

5

% of Participants Correct

83 %

100 %

100 %

100 %

100 %

100 %

100 %

83 %

PARTICIPANTS

1 X X X X X

1 2 3 4 5 6 7 8

10 X X X

11 X X X X X X

12 X X X X X X

13 X X X X X X

14 X X

15 X X X X X

16 X X X X X X

5

3

6

6

6

2

5

6

83 %

50 %

100 %

100 %

100 %

33 %

83 %

100 %

After completing the training course and the two assessments, individuals were asked to complete a survey. Paper-based surveys were completed during face-to-face evaluations and an online survey was used for online evaluations. Zoomerang was the survey tool used for the online survey. Seven participants completed a survey which gave the Instructional Design team excellent feedback for revisions or changes that needed to be made to the training.

The following pages are the compiled results and responses, followed by the individual survey results and responses from all 7 surveys completed. Survey data was accurately transcribed from both the paper-based and online surveys.

Surveys were voluntary and completely anonymous.

Special Olympics Pennsylvania Volunteer Coordinator Training Course Small Group Evaluation Exit Survey Compiled Results 7 Responses Total

Statement The training text was clear and understandable.

The training was organized in a way that made it easier to learn the material.

The training content was relevant and complete, with respect to [my] / [potential trainees’] needs.

The training difficulty level was appropriate for [me] / [potential trainees].

The embedded examples, multimedia and exercises enhanced my retention of the material.

The final assessment questions accurately represented the training material and goals.

Statement

Strongly Disagree

Mildly Disagree

Neither Agree nor Disagree

0

1

0

2

4

0

0

0

4

3

0

0

0

3

4

0

0

0

4

3

0

0

2

3

2

0

0

0

4

3

Too Short – Not Enough Content in Modules/Lessons/Course

Just Right

0

7

How do you feel about the overall length of this module / lesson / course? Was the lesson too short (not enough content to be valuable), too long (too much content delivered at once), or just right?

Mildly Agree

Strongly Agree

Too Long – Content should be split over multiple Modules/Lessons/ Courses

0

Additional Comments about the Overall Training • I feel it will be very useful. I like how you have to get all right to pass. This is a very serious position and this test fills that seriousness.

• The audio on one slide has to be turned on, doesn’t happen with the rest.

• Nice job so far, one other comment I forgot to make was the volume was a little low, I had my volume turned up all the way and still had trouble hearing some slides.

• The sound is very poor. We tried it on 3 different computers. 2 lap tops and 1 desk top.

• Develop Job Description: visual is over the screen line. Last line gets cut off and there is no scroll down left.

• When clicking on a sample, i.e.: vol form. The pop-up comes up; you may want to consider an explanation box to briefly explain to the volunteer how that works and how to click on the document again after clicking on temporary in the pop-up. Just a thought. Majority of our volunteers are not computer savvy.

• Page 14: "is". # 2 rationale, last sentence does not flow.... "2 - "is" in the sentence.

• Vol Registration Procedure: Page 4: might consider giving examples of "other volunteers".

Also, clarify "official listing"- what that could be.

• 3rd para- long sentence when discussing a CRC with a report. About naming alternate coach, *Survey responses transcribed from paper-based and online surveys

• • • • •

•

should be a sentence by self, make it stronger.

CRC module: 4th para- "lesser offenses": provide a few examples. (-shoplifting when 14) Might want to explain where to find the Official letter referred to How to complete the CRC – outstanding Notification from CRC: page 18-should read and/or mirror in word as stated in a previous screen.

The submission: could that be considered only after being successful in the test. Our Protective Behavior is set up that way. One takes the PB test, if failed the test, you are sent back to review and retake the test. The test does not show your original answers, test is taken totally over and the command to submit does not come up to submit until vol is successful in passing. At that point vol enters name, county and state and then hits the submit tab.

It is so great!! To have it online so people can do it at their leisure. Thanks for all the work.

Comments about the Evaluation Session, Procedures and Feedback Form • There were some distractions at different times in the test, with noise but overall everything was good. I like how I can see what answer I put along with the correct answer.

*Survey responses transcribed from paper-based and online surveys

Special Olympics Pennsylvania Volunteer Coordinator Training Course Small Group Evaluation Exit Survey Response #1 Statement*

Strongly Disagree

Mildly Disagree

Neither Agree nor Disagree

The training text was clear and understandable.

The training was organized in a way that made it easier to learn the material.

The training content was relevant and complete, with respect to [my] / [potential trainees’] needs.

The training difficulty level was appropriate for [me] / [potential trainees].

The embedded examples, multimedia and exercises enhanced my retention of the material.

The final assessment questions accurately represented the training material and goals.

Statement*

Mildly Agree

Strongly Agree

X X X X X X Too Short – Not Enough Content in Modules/Lessons/Course

How do you feel about the overall length of this module / lesson / course? Was the lesson too short (not enough content to be valuable), too long (too much content delivered at once), or just right?

Just Right

Too Long – Content should be split over multiple Modules/Lessons/ Courses

X

Additional Comments about the Overall Training* I feel it will be very useful. I like how you have to get all right to pass. This is a very serious position and this test fills that seriousness.

Comments about the Evaluation Session, Procedures and Feedback Form* There were some distractions at different times in the test, with noise but overall everything was good. I like how I can see what answer I put along with the correct answer.

*Survey responses transcribed from paper-based and online surveys

Special Olympics Pennsylvania Volunteer Coordinator Training Course Small Group Evaluation Exit Survey Response #2 Statement*

Strongly Disagree

The training text was clear and understandable.

The training was organized in a way that made it easier to learn the material.

The training content was relevant and complete, with respect to [my] / [potential trainees’] needs.

The training difficulty level was appropriate for [me] / [potential trainees].

The embedded examples, multimedia and exercises enhanced my retention of the material.

The final assessment questions accurately represented the training material and goals.

Statement*

Mildly Disagree

Neither Agree nor Disagree

Mildly Agree

Strongly Agree

X X X X X X Too Short – Not Enough Content in Modules/Lessons/Course

How do you feel about the overall length of this module / lesson / course? Was the lesson too short (not enough content to be valuable), too long (too much content delivered at once), or just right?

Just Right

Too Long – Content should be split over multiple Modules/Lessons/ Courses

X

Additional Comments about the Overall Training* The audio on one slide has to be turned on, doesn’t happen with the rest.

Nice job so far, one other comment I forgot to make was the volume was a little low, I had my volume turned up all the way and still had trouble hearing some slides.

Comments about the Evaluation Session, Procedures and Feedback Form*

*Survey responses transcribed from paper-based and online surveys

Special Olympics Pennsylvania Volunteer Coordinator Training Course Small Group Evaluation Exit Survey Response #3 Statement*

Strongly Disagree

Mildly Disagree

Neither Agree nor Disagree

The training text was clear and understandable.

The training was organized in a way that made it easier to learn the material.

The training content was relevant and complete, with respect to [my] / [potential trainees’] needs.

The training difficulty level was appropriate for [me] / [potential trainees].

The embedded examples, multimedia and exercises enhanced my retention of the material.

The final assessment questions accurately represented the training material and goals.

Statement*

Mildly Agree

Strongly Agree

X X X X X X Too Short – Not Enough Content in Modules/Lessons/Course

How do you feel about the overall length of this module / lesson / course? Was the lesson too short (not enough content to be valuable), too long (too much content delivered at once), or just right?

Just Right

X

Additional Comments about the Overall Training* Using IE 6.0 on a PC

Comments about the Evaluation Session, Procedures and Feedback Form*

*Survey responses transcribed from paper-based and online surveys

Too Long – Content should be split over multiple Modules/Lessons/ Courses

Special Olympics Pennsylvania Volunteer Coordinator Training Course Small Group Evaluation Exit Survey Response #4 Statement*

Strongly Disagree

Mildly Disagree

Neither Agree nor Disagree

The training text was clear and understandable.

The training was organized in a way that made it easier to learn the material.

The training content was relevant and complete, with respect to [my] / [potential trainees’] needs.

The training difficulty level was appropriate for [me] / [potential trainees].

The embedded examples, multimedia and exercises enhanced my retention of the material.

The final assessment questions accurately represented the training material and goals.

Statement*

Mildly Agree

Strongly Agree

X X X X X X Too Short – Not Enough Content in Modules/Lessons/Course

Just Right

How do you feel about the overall length of this module / lesson / course? Was the lesson too short (not enough content to be valuable), too long (too much content delivered at once), or just right?

Too Long – Content should be split over multiple Modules/Lessons/ Courses

X

Additional Comments about the Overall Training* Using Compaq laptop, Intel Pentium 4, Microsoft XP Operating System, IE 6.0 1. The sound is very poor. We tried it on 3 different computers. 2 lap tops and 1 desk top.

2. Develop Job Description: visual is over the screen line. Last line gets cut off and there is no scroll down left.

3. When clicking on a sample, i.e.: vol form. The pop-up comes up; you may want to consider an explanation box to briefly explain to the volunteer how that works and how to click on the document again after clicking on temporary in the pop-up. Just a thought. Majority of our volunteers are not computer savvy.

4. Page 14: "is". # 2 rationale, last sentence does not flow.... "2 - "is" in the sentence.

5. Vol Registration Procedure: Page 4: might consider giving examples of "other volunteers". Also, clarify "official listing"- what that could be.

6. 3rd para- long sentence when discussing a CRC with a report. About naming alternate coach, should be a sentence by self, make it stronger.

7. CRC module: 4th para- "lesser offenses": provide a few examples. (-shoplifting when 14) 8. Might want to explain where to find the Official letter referred to 9. How to complete the CRC - outstanding *Survey responses transcribed from paper-based and online surveys

10. Notification from CRC: page 18-should read and/or mirror in word as stated in a previous screen.

The submission: could that be considered only after being successful in the test. Our Protective Behavior is set up that way. One takes the PB test, if failed the test, you are sent back to review and retake the test. The test does not show your original answers, test is taken totally over and the command to submit does not come up to submit until vol is successful in passing. At that point vol enters name, county and state and then hits the submit tab.

Comments about the Evaluation Session, Procedures and Feedback Form*

*Survey responses transcribed from paper-based and online surveys

Special Olympics Pennsylvania Volunteer Coordinator Training Course Small Group Evaluation Exit Survey Response #5 Strongly Disagree

Statement*

Mildly Disagree

Neither Agree nor Disagree

The training text was clear and understandable.

The training was organized in a way that made it easier to learn the material.

The training content was relevant and complete, with respect to [my] / [potential trainees’] needs.

The training difficulty level was appropriate for [me] / [potential trainees].

The embedded examples, multimedia and exercises enhanced my retention of the material.

The final assessment questions accurately represented the training material and goals.

Statement*

Mildly Agree

Strongly Agree

X X X X X X Too Short – Not Enough Content in Modules/Lessons/Course

How do you feel about the overall length of this module / lesson / course? Was the lesson too short (not enough content to be valuable), too long (too much content delivered at once), or just right?

Just Right

X

Additional Comments about the Overall Training* Using Internet Explorer 7.0 on a PC

Comments about the Evaluation Session, Procedures and Feedback Form*

*Survey responses transcribed from paper-based and online surveys

Too Long – Content should be split over multiple Modules/Lessons/ Courses

Special Olympics Pennsylvania Volunteer Coordinator Training Course Small Group Evaluation Exit Survey Response #6 Strongly Disagree

Statement*

Mildly Disagree

Neither Agree nor Disagree

The training text was clear and understandable.

The training was organized in a way that made it easier to learn the material.

The training content was relevant and complete, with respect to [my] / [potential trainees’] needs.

The training difficulty level was appropriate for [me] / [potential trainees].

The embedded examples, multimedia and exercises enhanced my retention of the material.

The final assessment questions accurately represented the training material and goals.

Statement*

Mildly Agree

Strongly Agree

X X X X X X Too Short – Not Enough Content in Modules/Lessons/Course

How do you feel about the overall length of this module / lesson / course? Was the lesson too short (not enough content to be valuable), too long (too much content delivered at once), or just right?

Just Right

Too Long – Content should be split over multiple Modules/Lessons/ Courses

X

Additional Comments about the Overall Training* misspelled word - "information" on page 9 toward the bottom It is so great!! To have it online so people can do it at their leisure. Thanks for all the work.

Comments about the Evaluation Session, Procedures and Feedback Form*

*Survey responses transcribed from paper-based and online surveys

Special Olympics Pennsylvania Volunteer Coordinator Training Course Small Group Evaluation Exit Survey Response #7 Strongly Disagree

Statement*

Mildly Disagree

Neither Agree nor Disagree

The training text was clear and understandable.

The training was organized in a way that made it easier to learn the material.

The training content was relevant and complete, with respect to [my] / [potential trainees’] needs.

The training difficulty level was appropriate for [me] / [potential trainees].

The embedded examples, multimedia and exercises enhanced my retention of the material.

The final assessment questions accurately represented the training material and goals.

Statement*

Mildly Agree

Strongly Agree

X X X X X X Too Short – Not Enough Content in Modules/Lessons/Course

How do you feel about the overall length of this module / lesson / course? Was the lesson too short (not enough content to be valuable), too long (too much content delivered at once), or just right?

Just Right

X

Additional Comments about the Overall Training* Using a PC with Internet Explorer 7.0

Comments about the Evaluation Session, Procedures and Feedback Form*

*Survey responses transcribed from paper-based and online surveys

Too Long – Content should be split over multiple Modules/Lessons/ Courses

Summary The Small Group Evaluations revealed some technical issues that needed to be resolved. The main problem the evaluators encountered was the inability to hear the audio, or the audio was very low.

This issue was solved by our Developer, and the audio is now working properly. More embedded media elements were added to motivate the learners and enhance their retention of the content. The evaluators also noted areas of the content that needed to be revised so that the text was more clear and understandable. Our client and her team reviewed the training as well and also suggested some revisions to be made to the content. These revisions will be completed before final delivery.

The assessment results for Module 1 showed that the assessment items are valid and reliable. The item with lowest percentage of participants correct was Question 9; however, four of the six (67%) participants got this question correct.

The assessment results for Module 2 showed that 14 of the 16 assessment items are valid and reliable. Questions 10 and 14 had the lowest percentages of participants correct. Only three of the six (50%) participants got Question 10 correct, and only two of the six (33%) participants got Question 14 correct. Our team’s Instructional Designer and Developer re-examined the objectives and content within the training that corresponded to each of these questions, and found that the content within the text was unclear and embedded within paragraphs of text. The text was modified in order to enhance the learner’s retention of this content.

Overall, the Formative Small Group Evaluations provided our Instructional Design team with excellent, constructive feedback in order to assist us in making necessary revisions to the training course before final delivery to SOPA. Evaluators and our client also gave feedback offering thanks and praise regarding the effort put forth by our Instructional Design team, and the overall design and development of the training course.

Plan for Field Trials Special Olympics Pennsylvania Volunteer Coordinator Training

Prepared by: Sarah Peters Sara Boyce Corey Aucker Jennie Toter Timothy Lombardo

November 20, 2007

Overview Field trials are a valuable way to determine the effectiveness of revisions made to the Special Olympics Pennsylvania (SOPA) Volunteer Coordinator Training Course. Field trials are also effective in determining potential problems in a real instructional environment and validating the materials with a larger sample.

As the Instructional Designers working on this project, our role will be to observe these field trials, determine any changes in the instruction, coordinate the collection of the data, analyze and interpret the data, and conduct follow-up data collection, as needed. The data collected will include information regarding the administration and presentation of the instructional materials our team will provide to SOPA. Data will be gathered through observation, interviews and any existing data that SOPA can provide.

Learners There are approximately 56 Volunteer Coordinators working with SOPA throughout the state of Pennsylvania. The Field Trials will be conducted with at least 30 learners from this group of 56 Volunteer Coordinators. By having at least 30 individuals involved in Field Trials, the data gathered will be representative of the typical learning environment of the Volunteer Coordinators.

Sites SOPA programs are divided first by region, and then by county, area or city. Due to the fact that the 56 Volunteer Coordinators work and live throughout the state of Pennsylvania, the most suitable and most efficient way to perform Field Trials would be to conduct them according to each SOPA region. These regions include: Southcentral, Northcentral, Southeast, Southwest, Northeast, and Northwest. Each region will be considered a site in order to conduct the Field Trials. Approximately 5 learners from each region will be involved in the testing for Field Trials.

Training Training will be conducted by the learners themselves. The training course, which will be offered as both Web-Based (WBT) and Computer-Based (CBT), is a self-contained instructional unit containing two training modules and two assessments. This WBT course will be deployed to a server for the learners to access from any computer with internet access. The CBT course will be available via an executable CD, which can be used by learners who are using a computer with an internet connection. The training is self-led by the learner. Because of this, there is no need to observe additional onsite trainers or a need to evaluate the effectiveness of an instructor’s manual.

Analyzing Data The data collected from each site will be kept separate and interpreted separately before compilation. This ensures that any problems or concerns specific to a certain site are addressed before the data is compiled. By analyzing the data, which will be collected through observation and interviews, we can determine any site-specific problems or any consistent problems across all 5 sites. After determining any problems, revisions can be made to ensure that the training course is valid, reliable, practical and functional for all 56 Volunteer Coordinators working throughout the state for Special Olympics Pennsylvania.

Plan for Summative Evaluation Special Olympics Pennsylvania Volunteer Coordinator Training

Prepared by: Sarah Peters Sara Boyce Corey Aucker Jennie Toter Timothy Lombardo

December 6, 2007

Summative Evaluation How long after implementation should the summative evaluation take place?

The summative evaluation will take place after a least two or three groups have run through the training. The time of two to three weeks will allow the trainers to become comfortable with the modules and allow time to receive feedback from the trainees.

How should the summative evaluation be conducted?

The summative evaluation for Special Olympics Pennsylvania will be conducted objectively. The program will be evaluated objectively because the instruction is systematically designed and based on goals and objectives. The procedures and policies of the modules are easily understood and learnable. The evaluation will check for validity and reliability of the objectives and goals. Since Special Olympics had clear cut goals and objectives there would be no reason to evaluate the program subjectively.

Who should conduct the Summative Evaluation?

The designers know the program the best and therefore will conduct the summative evaluation. This will be more cost effective and much more efficient. Since the SOPA design group consisted of five people, the bias towards the development of the program will be much less than if it was designed by one person.

Client Sign Off Special Olympics Pennsylvania Volunteer Coordinator Training

Prepared by: Sarah Peters Sara Boyce Corey Aucker Jennie Toter Timothy Lombardo

December 13, 2007