LOWER BILLS RESULT IN HIGHER J.D. POWER SCORE Central Florida - December 18, 2015: Over the last two years, SECO Energy has dropped the cost of electricity six times – which means lower bills for our members. The decrease appears in SECO members’ bills as the Power Cost Adjustment or PCA – one of the line item components on the bill representing positive reductions in SECO’s cost of power. Reducing the PCA rate thus allows for a higher credit on the bill. The latest reduction equates to a 9.5% decrease over the past 24 months. As of Dec. 1, 2015, SECO’s residential cost per kilowatt hour dropped to $115.60 based on 1,000 kWh used. This decrease shows that SECO Energy members pay one of the lowest residential rates in Central Florida.
SECO Energy CEO Jim Duncan stated, “This bill reduction reinforces the fact that members gave SECO Energy high marks in the price category during the J.D. Power 2015 residential customer satisfaction study.” Price is one measure of satisfaction – reliability, communication, customer service, corporate citizenship and billing/payment are also key factors ranked by J.D. Power. In fact, the company is ranked by J.D. Power as highest in customer satisfaction among midsize utilities in the south. Keeping rates affordable is a high priority for SECO Energy and its power-producing partner, Seminole Electric Cooperative. Together, the employees of these companies work hard to control expenses and to pass along savings to member-owners. SECO Energy, a not-for-profit electric cooperative, operates solely for the benefit of its members.