Scheduling to Make Your Customers Happy Scheduling your own appointments manually can be quite a hassle. Companies that have to do it manually can have quite the ordeal on their hands at times. They can be interrupted at any time with a phone call asking them to schedule an appointment. When this happens when in the meeting with a current client, it can appear rude and inconsiderate.
Phone Calls and Customers Some people are easily offended by the smallest things; even by answering your phone to talk to someone else can be an offensive action when they thought they were getting exclusive time to work with you. This could cause them to lose patience with your services and seek every opportunity not to come to you if they can avoid it. Now you could make the argument that you do not really need the business from a person like that. At the other end though, doesn’t having their business make your job more profitable? Especially if the issue is not over how well you do your job, but how well you focus on them in your brief time with them. Making a simple adjustment could improve your relationship with that and future customers. On the other end, you do not want to ignore the phone call. You do not want to turn off a new customer. What happens if you missed that phone call? You could lose that customer forever as they look down the list of your competitors. Answering that call might change everything in regards to bringing business to you. Certainly you cannot ignore every call that comes through just because you are in an appointment with another client. There is a lot of grey here and the choice can be a tough one to make and an even more difficult one to stick behind.
Web Based Scheduling Software Fortunately, there are a few solutions that you can consider taking part in. One of the best is getting involved with web based scheduling software. Web based scheduling software gives you the option to send your clients to your website to schedule an appointment that will work for both you and them. The software allows you to pick and choose your availability times, and then publish those times to the web. Now that your availability is open, your clients can hop in and choose the times that work best for them. Since they can only choose times
that work well for you, they cannot choose an inconvenient time slot. Web based scheduling software gives them the freedom to set up an appointment without ever having to interrupt you in your work. In this way, your on-site clients will be happy that you devote all of your attention on them and your off-site clients still get the customized service they have learned to expect. Although there will be a transition period where many of your previous clients will be calling in still. The more that you make them aware of your web based scheduling software, the more excited they will become to use it.