The HoteliersGuild Intern & Mentorship Program

The HoteliersGuild YoungHôtelières intern and mentorship programme is part of the International HoteliersGuild Academy of Hospitality Arts, supported by the LeadingHôteliéres Chapter, and aims to reassure and encourage young female students from our industry to take control of their learning in order to maximise their potential, develop their skills and improve their performance to become future leaders. Senior HoteliersGuild members act as their Mentors. Mentoring is highly associated with career prosperity, job satisfaction and higher levels of career commitment.

INTERNSHIP

In collaboration with Prof. Dr. Burkhard von Freyberg from the Munich University of Applied Sciences, we have implemented the first joint intern and mentorship program for students at some of the finest international hotels, managed by HoteliersGuild members.

The very first students were placed at the Relais & Chateaux Delaire Graff Estate, Stellenbosch, S.A. and Thurnher's Alpenhof, Austria, a member of LHW. Similar arrangements are in place with the owner of the Grand Hotel Tremezzo on Lake Como, the LUX*Collective as well as with other HG members.

Terms & Conditions are explained in the following pages, using our Delaire Graff alliance partner as an example.

INTERNSHIP OPPORTUNITY FROM THE MUNICH UNIVERSITY OF APPLIED SCIENCES (MUA) BACHELOR PROGRAM IN TOURISM MANAGEMENT

In collaboration with The HoteliersGuild Academy of Hospitality Arts member Prof. Dr. Burkhard von Freyberg, MUA Munich University of Applied Sciences Head of Study Programme and Advisor Hospitality Master

TIME FRAME: The obligatory internship for students is in their fourth semester of our Bachelor program in Tourism Management. Some students have already absolved a “Hotelfachausbildung” | Hotel management training” prior to starting their studies.

Duration: The students have to work 19 calendar weeks, approx. 4,5 months for a company or institution in the tourism | hospitality industry. They are seeking internships from October till around Mid November each year, starting late January, and Mid March/April for an internship starting in August.

TERMS: An internship contract will be entered into by the student and the respective company. The company has to provide a salary (for internships within Germany from 700 to 1000 €). International companies are expected to provide boarding and, whereas necessary., to assist students to apply for a visa. HoteliersGuild led properties and/or strategic alliance partners will have preference.

Students will work 4 days a week in the operation of the hotel (reception, administration, etc.), and will dedicate 8 hours/1 working day/flexible on projects for HoteliersGuild’s Academy of Hospitality Arts. This includes, for example, participation in the current monthly virtual meetings of the Focus Groups as well as in the Exec. Academy Round Table Sessions; drafting of the minutes; planning & reporting with the respective responsible person; personal exchange with queries/ideas etc. with his/her Academy Supervisor.

Supervision & Reporting: As per the raison d’être of HGAHA, a mentorship project would be preferred, e.g. the students should have direct access to a dedicated hotel executive. With regards to the HGAHA, students will report to a dedicated Focus Group member/mentor.

Responsibility & Contact: Prof. Dr. Burkhard von Freyberg has kindly offered to manage the available internship positions. We will need to receive a one pager from the interested hotel/industry partner with an expression of interest, relevant information in the hotel and the respective departments available for the intern.

https://www.delaire.co.za

The Jewel of the Cape Winelands

The ultimate Cape Winelands experience, Delaire Graff is dedicated to beauty in its many forms. Much like polishing a diamond to reveal its brilliance, jeweller Laurence Graff has transformed an extraordinary natural setting into a world-class destination for wine, art, cuisine and escape from the everyday. Positioned atop the Helshoogte Pass, delight in the unforgettable setting, panoramic views and exceptional facilities.

Luxury Lodges and Villas.

Ranked one of the most prestigious wineries in the world. Unforgettable culinary adventures with the evocative Afro-Asian cuisine. An inviting sanctuary dedicated to holistic wellness, with African-inspired spa treatment t hat can be tailored to guest’s individual needs.

We offer:

Compulsory Internship at the Delaire Graff Estate in South Africa

• Suitable salary

• Housing near your workplace Assistance with the visa application Insights into the operation of a top luxury estate

Responsibilities:

Four days a week you work in the operations of the hotel / estate. This includes:

• Reception

• Administration etc.

• One day a week you work for the HoteliersGuild‘s Academy of Hospitality Arts. This includes:

• Participation in current monthly virtual meetings of Focus Groups as well as Academy Round Table Sessions

• Drafting of the minutes

• Planning & reporting

• Idea exchange with your Academy Supervisor

• Qualifications:

• Bachelor Student of Tourism Management

• Enthusiasm, initiative and high resilience

• Good etiquette

• Fluent in spoken and written English

If you are interested, please send your application to:

Paul Bruce Brand, CEO of Delair Graff Estate paul@delaire.co.za

Frank M. Pfaller, HoteliersGuild‘s Academy of Hospitality Arts fmp.hoteliersguild@me.com

Prof. Dr. Burkhard von Freyberg, Munich University

MENTORSHIP DEFINITION

Mentoring “involves the use of the same models and skills of questioning, listening, clarifying and reframing associated with coaching.” Mentoring is “a relationship in which a more experienced colleague uses his or her greater knowledge and understanding of the work or workplace to support the development of a more junior or inexperienced member of staff.”

Mentoring is one of the most important and potentially fulfilling ways to grow our student’s career. Our mentors offer to help interns

• Build a professional relationship with an industry expert

• Define some realistic career goals and examine your likes and dislikes

• Understand how hospitality can be a career for life

• Realise that if something in your career doesn’t ‘work’, you can change it or build on it through another avenue within the industry

• Learn how to create and develop a professional network.

Hospitality is an art of service and communication. In this field, the best industry secrets and insights are most effective when passed from one generation of professionals to the next. Having the seasoned perspective of a mentor will only help you grow, learn, and skyrocket your career to the top.

BEING A HoteliersGuild MENTOR

Being a Mentor is being a trusted advisor who makes themselves available to support and advise the students when they need it and always keeping that person's best interests in mind.

The mentoring relationship usually lasts for the entire duration of the student's internship.

The Mentor

• Motivates Mentees to achieve goals and objectives

• Helps you to improve, with constructive criticism that will help you see things in a new light and make you reflect on aspects of yourself you didn’t recognise before

• Acts as a sounding board for Mentees, challenging assumptions, ideas and behaviours

• Provides a safe space for Mentees which is objective and non judgmental

• Helps you believe in yourself in times of selfdoubts

• Helps you prosper as your chances to succeed professionally and personally significantly improve by having the right career guide

• Inspires Mentees and just be there for them

• Is available for a (virtual) weekly jour fixe meeting

MENTORSHIP OVERVIEW

• By becoming a mentee, you fully commit to four to six months of mentoring.

• Achieved via at least one-hour monthly meetings with your mentor

• A virtual or real life meeting

• Each meeting is a one-to-one discussion with your mentor about a different management topic. You will need to research the topic in advance using the information and links we provide.

• Mentors: Members of HoteliersGuild and it’s various initiatives; Management executives from the properties where interns are placed

• Mentees: Students from HoteliersGuild’s associated institutes

THE MENTORING PROCESS

• As a mentee, you will have the benefit of meeting with an industry professional from outside your organisation on a regular basis

• HoteliersGuild’s program is less formal than a work-based coaching or mentoring programme but you still need to invest time and effort in it

• Recognise the commitment your mentor is making on your behalf

• Equally, your mentor will be learning from you by undertaking their own continuing professional development (CPD)

• Mentees will usually spend one hour in a personal/virtual meeting with the mentor …and most importantly: Our intern and mentorship program is designed to be practical, anti-hierarchical and thus does not adhere to strict rules, worksheets and excessive reading materials. The best approach is a mix of formal and informal with basic guidelines and resources.

NOTE: you’ll get out of the process what you put in! The HoteliersGuild program can help lay the groundwork for a more rewarding career in hospitality

THE MENTORING PROCESS

• Ground Rules will be set between you and your mentor and will be done so at the beginning of your mentorship. This enables you and your mentor to be clear on what you would like to achieve and what the mentor can/will guide you through.

• Goals and Objectives, e.g. skills development, career grow, networking or life balance for the sessions are for you and your mentor to determine.

• Learning materials consist of articles and videos from HG Academy on topical industry or management issues that provide a more structured learning during mentoring.

• After you’ve figured out the main objective of the mentorship and defined the main goals, work together to create activities that will help you achieve them.

• Update your goals – if your goals change, that’s okay, just talk with your mentor to adapt the goals

YOUR ROLE AS A MENTEE

• Discretion and trust

• Show maturity in this, an important professional relationship

• Understand that discretion and confidentiality are a mutual responsibility in the mentoring process and uphold the confidentiality of the process

• As a mentee, you should:

• Share information with the mentor about your education and work experience which will allow the mentor to develop insights about you and your goals

• Apply the SMART technique to help you define your Mentor Me goals with your mentor (guidance on SMART is contained on the Mentoring Goals Form)

• Define your realistic aspirations and stay motivated

• Become aware of abilities and potential – and be prepared to challenge yourself with goal- attaining activities and then discuss the activities and any methods you’ve used or discovered to overcome any barriers

• Undertake any assigned activities, learning and reading

If you have a professional problem, talk with your mentor. They may be able to provide some insights.

• Build your confidence through attainable activities...get outside your ‘comfort zone’.

DESPLAYING PROFESSIONALISM

• Adjust your schedule to suit your mentor’s whenever possible - they are busy executives who have committed to helping you

• Attend every meeting. Contact your mentor if a meeting must be rearranged. Never fail to show up or to ring your mentor if an emergency crops up

• Remember that a mentor doesn’t provide advice on personal matters Mentoring is built on trust and confidentiality: don’t gossip, name drop or brag about your

• mentor or discuss with others the content of your meetings

• Complete the learning activities to make the most of a session and your mentor’s time. If you’re struggling to manage your time, talk with your mentor who’s probably experienced this issue before.

• Mentors’ comments are not advice: you’re responsible for your own decisions

• Meetings should ideally take place in person (business setting or public place) though of

• course lockdown and geographic barriers apply

• Please don’t give or accept gifts during the mentoring process. Remember, a handwritten note of thanks never fails to impress!

ADVICE

• Be aware of your mentor’s background prior to meeting.

• Prepare questions suitable to the topics you would like covered during the mentoring period. Preparation before each meeting will ensure the best use of both your and your mentor’s valuable time.

• Prepare to be challenged in the mentoring process. You will be speaking with a seasoned professional who is used to getting right to the point and managing their own and other people’s time efficiently.

Mentors may ask probing questions in a direct manner. Don’t be offended or become defensive. It is the mentor’s role to challenge a mentee, perhaps asking them for personal reflection, or through constructive criticism in order to help the mentee grow and understand corporate settings.

• Carefully consider the mentor’s advice and support. Some may be applicable, some not, but as a new manager, using your critical skills for evaluation will serve you well.

SO LET’S START

Your mentor is really looking forward to meeting you! So, get ready for your first meeting by looking at the goals form and begin thinking about a couple of career goals.

If you ‘get stuck’ on your goals - or anywhere in the mentoring processremember, your mentor has been in your shoes! Talk to your mentor. They know you are the future of our industry and they are in this process to help you learn about achieving your career goals.

YOUR ROLE AS A MENTEE

The mentoring process is a two-way street where each individual has their own role. This will require you — the mentee — to take responsibility and be actively involved. Make the developing mentoring relationship one of your academic priorities. Your role as a mentee includes:

Being on time

Establishing goals based on your needs

Being prepared, including providing agendas in advance of each meeting

Being an active listener

MAIN CRITERIA FOR THE PROGRAM

• You must be eligible to work in the EU (UK)

• You must speak, read and write English fluently

• You need to be fully mobile across the EU (UK)

• You must be a student at e.g. Munich University for Applied Sciences and preferably have a Bachelor's Degree or equivalent

• You must have a hospitality personality and the willingness to work long hours, weekends and holidays

• You must be agile, flexible, a multi-tasker, self-starter and a quick learner

• You must possess a multi-cultural understanding

Mentee Self-Assessment

form is intended to help you assess your needs and goals. You may want to share it with your mentor at your first meeting.

The HoteliersGuild is enthusiastic about partnering with the Study Access Alliance and providing scholarships for online university degrees at IU International University of Applied Sciences as their concerns align perfectly with our own mission and our initiatives for education, sustainable luxury and inclusion in the hospitality industry. By sharing the same values and beliefs, we are confident that by combining our international expertise we are in an even more robust position to raise awareness for gender equality, access to education for underprivileged nextgen students from black and ethnic minority groups and sustainability practices in our industry.

"We are very excited to partner with HoteliersGuild! Thanks to our cooperation we can offer talents in Africa full university scholarships for Hospitality Management degrees at IU International University of Applied Sciences."

Luise Wittmann | Senior Project Manager, Study Access Alliance

We are very excited to offer our Scholarships in cooperation with Study Access Alliance who are partnering with HoteliersGuild! Thanks to this cooperation, which includes NGOs who have been partnering with IU in Africa for some time, we can offer talents in Africa full university scholarships for Hospitality Management degrees. What a privilege to democratise education and to be able to make dreams come true jointly in Africa. A big thank you to Study Access Alliance, HoteliersGuild and all the generous donors!

Prof. Dr. David Rempel | Academic Head, Nuremberg Campus, Germany African Partnerships, Study Access Alliance Liaison

Frank M. Pfaller | President, HoteliersGuild

OUR INDUSTRY HAS THE POWER TO CHANGE THE WORLD. THE S I R I U S CAMPAIGN CONTINUES BECAUSE WE SEE OPPORTUNITIES WHERE OTHERS SEE PROBLEMS. AND WE FIND TALENT WHERE OTHERS SURRENDER.

We are here for gd!

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