Role-play: Name: _______________________ Clerk: Good afternoon, ma’am. Welcome to our hotel. May I help you? Customer: Hello. I would like to check in, please. Clerk: Certainly ma’am. May I have your name please? Customer: Yes, it’s Donna Harrison. Clerk: Could you spell your last name, please, Ms. Harrison? Customer: Sure, it is H-A-double R-I-S-O-N. Clerk: All right. Thank you. And your address please? Customer: 159 Center Street, Brooklyn. New York. Clerk: Thank you very much Ms. Harrison, Could you please sign this form right here. Excellent! Thanks for choosing our hotel. Have a pleasant stay. Customer: Thanks, you are very polite. I surely will enjoy my stay here!
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