HSI NEWSLETTER SPRING 2021
Care Solace Brings Extra Mental Health Support to San Carlos Thanks to the Sequoia Healthcare District and the San Mateo County Office of Education, all San Carlos families can take a shortcut to find quality mental health care in our area. WHAT: Care Solace is a mental health
coordination service. WHY: Often it is difficult to navigate the mental
health services to find providers who can meet your needs. This service makes those phone calls and emails on your behalf so you can access the care you need more quickly and effectively. HOW: Care Solace serves the role of navigating
How it works: They generate a short list of providers who have been vetted and then the individual can book the appointment on their own. Our school counselors, psychologists, and mental health associates have all been trained to access care on behalf of a student through the Care Solace self-serving tool dashboard. They would use this service for situations that aren't educationally related, or when the school-based resources SCSD has are not suited to the need. Jennifer Smith in HR is trained to help staff access the service, but staff can access services confidentially. (There is no staff dashboard). The service is completely HIPAA and FERPA compliant and Care Solace does not have any financial relationship with any providers.
the sometimes complicated world of mental health care. They operate similar to the way a
HOW MUCH: San Carlos School District doesn't pay
concierge at a hotel will book a reservation for
anything for this service as it is part of our grant with
you, except in this realm, they find you mental
Sequoia Healthcare District. Individuals pay for the actual
health providers that fit the mental health topic
mental health appointments using their own insurance,
you are trying to address, your financial/ insurance
including Medicaid/Medi-Cal.
situation, primary language providers, and other special considerations.
During the intake process with a Care Concierge, if it is determined that the family does not have insurance, Care
WHO: Access to Care Solace is available to our
entire student population, staff, as well as their families. They are contracted to support all 23 school districts in San Mateo County thanks to funding from Sequoia Healthcare District, Peninsula Healthcare District, and the SMCOE (who manages the contract).
Solace finds sliding-scale providers. Contact Care Solace 24/7 888-515-0595 caresolace.com/scsd to start an anonymous search Please note: Care Solace is not an emergency response service or mental health services provider. In the event of a life threatening emergency, please call 9-1-1 or the National Suicide Hotline 1-800-273-8255.