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The Service Design Programme Design Wales PDR, UWIC Western Avenue Cardiff, CF5 2YB
Design Wales PDR, UWIC, Western Avenue, Cardiff, CF5 2YB. 02920 416720 pthurston@designwales.org
www.designwales.org
Practical ways to improve your customer experience Delivered by:
Funded by:
www.designwales.org
The Service Essentials Workshop
Capturing Experiences
Service Essentials is a workshop developed by Design Wales to raise awareness about the service design process. It is aimed at manufacturing and design companies who are first-time users of service design expertise and covers three key areas, these are; Capturing Experience, Customer Journey Mapping and Service Blueprinting.
Mapping Journeys
IDEATION
The Design Wales customer experience audit will assess the quality of your customer experience. In the workshop we will show you how to apply it to your own business and calculate the value of your process to customers. Customer Journey Mapping is a core service design activity that will highlight common themes within your service, identify opportunities and help you improve your customer experience.
Service Blueprinting
Service Blueprinting is a technique that sets out the front and back of your service operations as a visual map of your business. Design Wales will help you create a service blueprint for your business as it stands and support you in reviewing opportunities for impact and development.
Book your Service Essentials Workshop I would like some help‌ Improving my existing services Designing new services Your contact details* Name:............................................................................ Company:...................................................................... Address:........................................................................ Telephone: . .................................................................. Email:............................................................................
CUSTOMER JOURNEY MAPPING
Book your free Service Essentials workshop Service Essentials Workshops are open to manufacturing companies based in Wales. Workshops are delivered at your premises and last for 3 hours with a maximum of 8 participants per session. Email pthurston@designwales.org, call 02920 416720 or complete and send us a booking form to receive your free workshop now.
What does your company do?...................................... ....................................................................................... When would you like your workshop delivered? Right away! Within 1 month I’m not in a rush
*Design Wales promise not to pass on your details to anyone.
PROTOTYPING
DESIGN