MAXIMIZE 2017
Maximize Mission Maximize is ServiceMax’s global field service summit and customer conference for field service industry leaders and technology experts. Attendees will discover new ideas and initiatives to maximize their investment in field service technology and ensure their field service organization is a revenue generating competitive differentiator. We will feature case studies, insights from global visionaries, interactive and in-depth discussions, demonstrate the latest innovation in service technology, and provide a great networking opportunity with clients, prospective clients, partners and MAXperts (ServiceMax experts).
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LAS VEGAS
TOKYO
BERLIN
Why Attend Maximize?
EDUCATION Get new ideas, strategies and inspiration from industry leaders, ServiceMax customers, technology experts and thought leaders.
TECHNOLOGY See the latest and future of field service technology and learn real strategies to apply technology to your field service organization with real measurable results.
COLLABORATION
NETWORKING & FUN
TRAINING & SUPPORT
Join more than 250 industry innovators, including ServiceMax customers for three days of learning, new ideas, best practices and tips & tricks!
Get connected in a stress free environment designed to help you meet, mingle and discuss what’s happening in field service, your business and celebrate your accomplishments.
Get access to hands on training opportunities to increase your expertise in ServiceMax functionality. And best practices. Meet with support professionals and get face to face time with technology experts.
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Highlight Maximize 2016
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MAXIMIZE 2017 BERLIN
November 7-8, 2017
Grand Hyatt Berlin Join 250 field service experts in Berlin for our EMEA event. Meet industry leaders and ServiceMax customers like Coca-Cola, Pitney Bowes and Domino. Walk through the field service transformation journey with sessions around IIoT, Asset Performance Management, Field Service technology, and upcoming trends impacting the industry like talent acquisition and outcome based selling. Like to see agenda, past show highlights, or more event details?
LEARN MORE
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Attendee Demographics INDUSTRIES REPRESENTED
Manufacturing
Waste Management
Information Technology & Telco
Medical & Laboratory Devices
Inspection
Retail & Security
Scientific Services
Transportation & Warehousing
Utilities
Oil & Gas
ATTENDEE TYPES Roles 47% Field Service 31% IT 22% Line of Business
Titles 38% Managers 17% Directors 16% Other 13% C-Levels 12% Admins/Analysts 4% Vice-Presidents 8
Event Highlights Industry Sessions § Oil & Gas § Energy & Power § Med Device & Manufacturing Field Service Case Studies Product Sessions § Product Updates § How To Sessions § Best Practices Hands on Demonstrations
Technology Showcase & Expo MaxPert Bar (ServiceMax) § Product Managers § Professional Services Hands on Training: § Self Service Training Modules CSO Summit (Invitation only) User Group Networking § Cocktail Reception § Gala Dinner § Max Choice awards lunch
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2016 Customer Speakers
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Guest Speaker | Berlin November 7, 2017
Michael Foale +374 days in space Michael Foale, is a British-American astrophysicist and former NASA astronaut. He is a veteran of six Space Shuttle missions & extended missions on Mir and the International Space Station. He was the first Briton to perform a space walk, and spent 374 days, 11 hours in space. During Mir 24, he conducted a six-hour EVA (Extravehicular activity) to inspect exterior damage to the Spektr module, this disaster has been the worst collision in the history of manned space flight.
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Sessions & Tracks | Berlin SERVICE TRANSFORMATION For service leaders for driving change and navigating workforce, business or cultural challenges in global service organizations. Learn how service can transform your business, lead to new business models or grow revenue PRODUCT STRATEGY For customers who want to learn about exciting product innovations and upcoming product roadmaps SERVICE INDUSTRY TRENDS For service leaders that want to understand important issues and trends in the service industry such as customer centricity, changing workforce and safety & compliance. SERVICE TECHNOLOGY For service & IT professionals who want to learn how technologies such IoT, bots, AI, augmented reality and data privacy are changing the future of field service.
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Industry Specific Sessions & Tracks New this year, Maximize will have dedicated Industry breakout sessions on Wednesday, November 8th for service leaders looking to drive change within their respective industries. Join other like-minded service leaders, analysts and experts for an industry-specific session to network and learn how you can transform your business through service.
OIL& GAS
POWER & UTILITIES
MEDICAL DEVICE & MANUFACTURING
The Oil and Gas business needs to stay ahead of the curve in the environment of low energy prices. Business leaders are looking to grow productivity while enabling positive cash flow. Join other service leaders in the Oil and Gas industry to discuss and uncover new tools and best practices that can increase efficiencies and decrease HSE risks across even the most remote assets.
The power and utilities industry is undergoing a profound transformation, shaped by de-carbonization, renewable energy, and the spread of distributed generation. Business leaders need to maximize power production, availability, and reliability; maintain assets safely and minimize outages; and control operating expenses—all while managing the challenges of aging infrastructure, legacy paper-based systems, and generational workforce turnover. Learn how you can empower field service professionals with modern, digital tools to transition from a reactive state to a proactive, productive model for delivering safe, reliable power.
Life Science & Medical Equipment manufacturers build, install and maintain life-saving technologies. In the environment where strong competition and heavy regulation is the norm, companies need to prove they are the right partner to medical facilities. Uncover how your organization can significantly improve operational efficiency with constant uptime, streamline compliance documentation and unlock new revenue streams for sustainable growth.
Agenda | Berlin MONDAY, NOV 6, 2017
TUESDAY, NOV 7, 2017
WEDNESDAY, NOV 8, 2017 7:15AM - 8:30AM
Breakfast / Tools & Technology Showcase
7:15AM - 8:30AM
Training Center Open
8:30AM-9:45AM
Product Keynote
9:45AM - 10:30AM
Breakout Sessions
10:30AM - 11:00AM
Break - Tools & Technology Showcase / Training Center
11:00AM - 12:00PM
Roundtable
12:00AM - 13:00PM
MaxChoice Awards Luncheon
1:10PM-2:00PM
Breakout Sessions
2:15PM-3:00PM
Industry Breakout Sessions
11:00AM-1:00PM
Registration Open
7:00AM - 11:00AM
Registration & Training Center Open
1:00PM - 6:00PM
User Group
7:30AM - 10:30AM
CSO Customer breakfast (invite only)
6:00PM - 8:00PM
User Group Reception
11:00AM - 12:25PM
Opening Keynote
6:30PM - 10:00PM
CSO Summit Dinner (invite only)
12:25PM - 13:00PM
Product Vision Keynote
13:00PM - 14:00PM
Lunch - Tools & Technology Showcase / Training Center
14:00PM-14:45PM
Breakout Sessions
15:00PM - 15:45PM
Breakout Sessions
15:45PM - 16:00PM
Break - Tools & Technology Showcase / Training Center
16:00PM - 16:30PM
Keynote
16:30PM - 17:30PM
Guest Speaker Michael Foale
18:00PM - 19:0PM
Cocktail Reception
19:00PM - 22:00PM
Gala Dinner
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Customer User Group Who? Field Service and IT Professionals who are managing the ServiceMax platform, leading teams, and/or experienced super users and looking to plan for the future and grow their success. Why? Learn and share expertise in talent management, field service culture, ROI and reporting, integrations, plans for mobile, knowledge management and marketing and promoting your programs. You are dedicated to your customer’s success, your team’s success, and the bottom line for the field service team.
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MaxChoice Awards
Deadline to nominate: July 30th, 2017
Make a Nomination
ROOKIE OF THE YEAR For service leaders who are driving change and navigating workforce, business or cultural challenges in global service organizations.
WE KEEP THE WORLD RUNNING This award recognizes customers whose use of ServiceMax keeps the world running and has become critical to serve their customers.
CUSTOMER IMPACT AWARD This award recognizes ServiceMax customers who have experienced a marked change in culture and transformation as it relates to their customers since implementing ServiceMax.
BUISNESS IMPACT AWARD This award recognizes ServiceMax customers who have realized exceptional business results and ROI in the areas of revenue, productivity, and the adoption of a field service management strategy for a business unit, department, company-wide, or throughout their extended enterprise. Submissions should include quantifiable results and include metrics.
INNOVATION AWARD This award recognizes a customer who has demonstrated innovative use of ServiceMax on mobile devices, in disconnected environments, or in machine-to-machine or IoT use.
RAVING FAN OF THE YEAR This award recognizes a ServiceMax customer who has demonstrated outstanding leadership in field service and who has been a great advocate of ServiceMax.
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Cocktail Reception
Gala Dinner
Tuesday, November 7th 6 pm – 7 pm
Tuesday, November 7th 7 pm – 10 pm
MaxChoice Award Luncheon Wednesday, November 8th 12 pm – 1 pm
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2016 Sponsors
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Registration Fees | Berlin REGISTRATION
Early Bird Reg (Until Sept 8)
HOTEL / ACCOMMODATIONS
- $185 / 165€
Regular Reg (Sept 8 – Oct 30)
- $215 / 190€
On Site Reg
- $250 / 220€
Alumni
- $145 / 220€
FOR ALL PROGRAM REGISTRATIONS
Hotel Room Block Rate – €220 Group Code: G-KARA Book Accommodations
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